Update README.md

README.md

@@ -20,11 +20,13 @@ widget:
 
 ## Model Description
 
-This model is a fine-tuned version of the [mistralai/Mistral-7B-Instruct-v0.2](https://huggingface.co/mistralai/Mistral-7B-Instruct-v0.2), specifically tailored for customer service. It is designed to handle question answering tasks, providing responses based on a specialized customer support dataset.
+This model, ["Mistral-7B-Customer-Support-v1"], is a fine-tuned version of the [mistralai/Mistral-7B-Instruct-v0.2](https://huggingface.co/mistralai/Mistral-7B-Instruct-v0.2), specifically tailored for the Custumer Support domain. It is optimized to answer questions and assist users with various support transactions. It has been trained using hybrid synthetic data generated using our NLP/NLG technology and our automated Data Labeling (DAL) tools.
+ 
+The goal of this model is to show that a generic verticalized model makes customization for a final use case much easier. For example, if you are "ACME Company", you can create your own customized model by using this fine-tuned model and a doing an additional fine-tuning using a small amount of your own data. An overview of this approach can be found at: [From General-Purpose LLMs to Verticalized Enterprise Models](https://www.bitext.com/blog/general-purpose-models-verticalized-enterprise-genai/)
 
 ## Intended Use
 
-- **Recommended applications**: This model is intended for automated customer service. You can use it in chatbots, virtual assistants and copilots to answer user questions.
+- **Recommended applications**: This model is designed to be used as the first step in Bitext’s two-step approach to LLM fine-tuning for the creation of chatbots, virtual assistants and copilots for the Customer Support domain, providing customers with fast and accurate answers about their banking needs.
 - **Out-of-scope**: The model is not intended for general conversational purposes and should not be used for medical, legal, or safety-critical advice.
 
 ## Usage Example