kindness and mercy. let him be handsome and wellmannered with a purpose in his intentions for them in the differentiation of their stations and let him give each according to his share of his face and let the hearts of all be attracted to him so that no one comes to the door fearing that he will fall short of his station nor be denied anything he deserves at the entrance or the council or the place of permission nor deny anyone his station. let each person be treated according to his station with you and take care of him and if someone falls short take care of him by succeeding him well and beautifying his affair.
البر والرحمة. وليكن جميل الهيئة حسن البسطة، ذا قصد في نيته لهم في تفاضل منازلهم، وليعط كلا بقسطه من وجهه، ويستعطف قلوب الجميع إليه، حتى لا يغشى الباب أحد وهو يخاف أن يقصر به عن مرتبته، ولا أن يمنع في مدخل أو مجلس أو موضع إذن شيئا يستحقه، ولا أن يمنع أحدا مرتبته. وليضع كلا عندك على منزلته. وتعهده فإن قصر مقصر قام بحسن خلافته وتزيين أمره.