This is a ongoing problem from previously reports I 've filed with CFPB. It has not bee completely resolved. SLS would respond that they have satisfactorily resolve the issues. NOT Yet! 
I received a letter from Specialized Loan Servicing , LLC on XXXX, that my home was recorded on XXXX and that SLS is processing the {$10000.00} relocation assistance and documents would be sent to the credit bureau to show the Deed in Lieu was satisfied and check would be mailed out ( see attached letter dated XXXX ), I 've contact SLS again on XXXX, XXXX says check in process stage to call back. On XXXX called back, says call the XXXX dept. Left message on their voice mail, no response. On XXXX, XXXX and XXXX, left messages on vm of XXXX dept. no response. Sent email as well, still no response. On XXXX talked linda in loss mitigation dept says need XXXX and relocation assistance will be sent out. On XXXX, talked to XXXX says XXXX recvd, he sent an email to XXXX. On XXXX, XXXX called and ststed chec will be mailed out on Monday, XXXX by XXXX and should recvd by Wed, XXXX. Stated was mailed to wrong address. On XXXX, XXXX provided track # of XXXX. I checked with XXXX and this tracking # was for XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Fl XXXX. My name and address was not on the document. I asked to speak to XXXX, agent says no one assigned to file. I asked to speak to sup and XXXX # XXXX says they were closed on Monday, XXXX and relocation assistance should be mailed today. Call him back this afternoon and he should have new tracking number. 
As you can see, I 'm being put off and being told a continued lie that relocation assistance will be mailed. SLS has even provided me with incorrect tracking information. 
This is a ongoing problem since XXXX. 
I 'm asking again, that SLS mail me the {$10000.00} relocation assistance that was promised and to send in the documents to all XXXX credit bureaus that the Deed in Lieu mortgage is satisfied. I have sent the information to the credit bureau, and the credit bureaus are telling me they can not change the information, because SLS is telling they the current balance is correct. I 've sent in the documents from SLS showing the " mortgage is satisfied '' and there records should reflect this. I 've asked the credit bureaus who is providing incorrect information, and did they receive the documents, they replied, yes! They told me that I must contact SLS to have this corrected. I will be contacting SLS today and having them to provide me the names of the person ( s ) who 's providing incorrect information. 
