I am a military member who is mandated to use the CitiBank Government Travel Card GTC. I received a tasking to XXXX from XXXX XXXX to XXXX XXXX, with XXXX trips from XXXX to XXXX XXXX. 

Being on a XXXX, it is common practice to be placed on a " XXXX '' ( see attached policy letter ) for the GTC so that the servicemember can focus on accomplishing the mission and not about billing issues. Additionally, it is a mechanism by which the government was able to provide some relief to the cardholder to provide them adequate time to perform a XXXX mission and address billing discrepancies. Between the several vouchers I filed after the TDY trips, and between payments being applied and transactions posting, I had made what I thought was a payment for the entire balance, which would have brought my account to {$0.00}. 

Unfortunately that had n't been the case. I believe my being in XXXX, in one way or another, affected my ability to receive any notification that my account was past due. No emails were received, no mail was sent to my home address, and no phone calls were ever made to either me or my unit. It was not until late XXXX that I called CitiBank in order to ensure I was authorized charges in a foreign currency so that I could purchase my airfare to my home airport. Lo and behold my card was cancelled, I was assessed XXXX {$29.00} late fees ( in XXXX, XXXX, and XXXX ). Additionally I was informed I was also assessed a {$80.00} " salary offset fee '' in order to have the original balance ( around {$150.00} ) and the assessed fees ( {$160.00} ), bringing the total to approximately {$170.00} ... or about 210 % of the original balance. 

I had contacted CitiBank to advise them of the situation. I informed them that I was XXXX and that I had never been notified, nor had my military chain of command been notified ( a mandatory procedure that either was n't done or was done incorrectly ) about a balance being due, the balance becoming delinquent, and subsequently the card being cancelled. Had I knew there was a balance I would have immediately paid it. Additionally, I advised them I should have been on mission critical status as to suspend payments/delinquency for much of my XXXX and had I been placed on that status I would not have been delinquent. 

CitiBank was unwilling to work with me to correct the issue. I feel they took advantage of a servicemember and did not make a good faith attempt to resolve the breakdown in communication. The GTC program, in my opinion, puts an undue burden of accounting on the servicemember when he or she should really be focused on accomplishing the mission. 
