I sent in a complaint about Bank of America, ( XXXX ) concerning my loan modification. Recently my income had dropped, and I sent a letter to Bank of America, explaining my problem and asking for a reduction of my monthly mortgage payment of {$830.00}. They sent me their response with a loan modification that costs more than what I was paying per month of {$840.00}. Obviously they are not interested in working with me to keep my home, which I have owned for 27 years. Also, they only call me when I am not home. How do they know when I am NOT home? They leave a message, and I call the numbers they give me and no one ever answers. Tricky. Tricky. 
