I used Sears to install a new kitchen in my home. The job was started XX/XX/2014 and has not been completed to my satisfaction. There were items damaged during installation and mistakes that were not resolved or addressed such as installation of an item I did not order ... the item I paid for does not exist. They cut a hole in my window sill and glued the crank into that hole. The fawcet was to be a pedestal and but XXXX holes were cut in the granite and a plate was used. The face of my microwave was damaged by installers. The sink leaked during and after installation causing damage to the new cabinet. The lazy Suzanne was flipped around and now has screw holes plus holes where the door has hit the base because the stop has already fallen off. Extra holes in my pantry from incorrect installation. They now refuse to resolve theses issues and although they have sent several people to look at the damages they do not address all of the issues only ones they can fix ( place corrector to hide holes ect ) essentially making my kitchen used. These items are not what I agreed to paid for as I paid for new items. At this point my account is delinquent with Citi Cards and they refuse to place account in dispute as they have deemed the dispute was resolved but it was not. Citi bank credit services calls my home all day every day starting at XXXX. When I try to get an answer from Sears they do not help as whomever I speak to says they do not help with disputes and no-one ever attempts to resolve except to say they will have someone call and come fix issues. They do not EVER fix and address issues. I want my bill adjusted for all of the used products I now have instead of the new ones for which I paid. 
