I have submitted a complete package for a short sale review since I can no longer afford my home. I submitted the documents requested XX/XX/XXXX. On XX/XX/XXXX the assigned point of contact on my case from ASC XXXX XXXX informed me that all the documents were received and that the file was under review. On XXXX XXXX, XXXX I again spoke to XXXX and she informed me that a short sale agent still had no picked up my file but that she was going to get it assigned. Since then I have not been able to get in contacted with XXXX. I have spoken on several occasions with different agents and none of them have been able to help me. All of them tell me that I need to speak to XXXX or the processor lynette grogan-reyes. XXXX of the represenatives was nice enough to give me XXXX 's e-mail. I sent her an e-mail XX/XX/XXXX to follow-up on my short sale and she has never responded. Today XX/XX/XXXX I was finally able to get XXXX which was of absolutely no help at all since she had no clue as to what was going on with my file. NO ONE has been able to tell me what is going on and it has been more than 60 days since my file was complete and ready for decision. I keep getting the run around and I am scared my buyer will walk. I am trying to find a solution to my problem but the bank has only neglected to properly review my file in the appropriate time frame. 
