Approximately two years ago I opened up a secure credit card with Wells Fargo Bank for {$1000.00}. Over the course of this last year in 2014 I have experienced some financial hardships. However, at this time I am trying to repair my credit ; the XXXX step was to deposit into the holders of my credit cards. I have XXXX with XXXX XXXX and a secured card with Wells Fargo. The account with Wells Fargo is a secured XXXX credit card ; I made a {$1000.00} deposit 2 years ago. I was over the credit limit allowed for several months. On XXXX XXXX I made a payment into the Wells Fargo secured card for {$1100.00} to date the money has not yet been available to me. I have made several phone calls over the last 7 days and I was informed that there was a hold placed on the deposit to ensure it was clear from my bank. I informed them the money had posted to my XXXX XXXX XXXX account and was no longer available to me and that it should have been credited to the Wells Fargo account. Finally after one week of a waiting for these funds to be available I have been informed today that the account was closed on XXXX XXXX. After the card underwriter in the credit services department at Wells Fargo reviewed my credit history she informed me that they would not be able to reopen my Wells Fargo secured card a nd then I was tranferred back to the customer services dept of the credit services department I was told I would not be receiving my refund of the {$1000.00} dollars collateral for at least 45 to 60 days. I expressed my profound disappointment and anger as I need these funds for my day to day living. I have bills that desperately need to be paid and my intent was to pay them from the funds deposited to that card. When I asked for a supervisor I was disconnected. When I called back to speak with a supervisor I was told that I did not meet the criteria for a rush of my {$1000.00} back to me. I am a relatively new XXXX and I an a single parent with children in XXXX. I can not afford to have {$1000.00} just sitting somewhere. 
