I am a customer of Ditech financial, mortgage company that used to be named Green tree until last fall. This company has very rude CSR and supervisors! This past week, they have charged bank account 3 different mortgage payments!!!!! causing my account to be in the negative ( I NEVER SET UP A AUTOMATIC PAYMENT PLAN )!!!! When speaking to the supervisor " XXXX '' about this issue, she has been VERY rude and flippant about returning my money! I spoke to her on XXXX/XXXX/16 about getting my money back, she told me that she will have a check " cut '' and sent to me " overnighted '' on monday ( XXXX/XXXX/16 and she also stated that she would give a call on monday. I received no call of check. I called julie on XXXX/XXXX/16 about receiving my my she the check was actually " cut on wednsday XXXX/XXXX/16 and sent overnight. I told her I did not get anything from them and i requested a tracking number of the " sent check '' she could not give me the " tracking number " because they are very busy at the end of the month. She told me that I should be receiving the " check " by sat. XXXX/XXXX/16 it is now XXXX/XXXX/16 and no check. I have been calling XXXX all morning with response. I have a feeling i am being robbed and i dont like it! I want my money now! 
