I went to the citibank branch at XXXX XXXX in, nyc to open a secured credit card.The manager processed the paper work and in informed me it takes three weeks to go through.I was told after that I would receive the card in the mail. 
Three weeks later i did not receive the card, I called the bank and was told my application was lost, Now this is showing up on my credit report as a hard inquiry .I declined doing any further business with them after they lost my application.I want this removed from my credit report. thank you 
