I filed a complaint ( XXXX ) after weeks of trying to get clarification on the forgiven amounts for my modification. Someone - spoke too fast to hear clearly - called me today at XXXX. I was told the person who would be responding, XXXX XXXX, was unavailable and might, perhaps, maybe, would maybe contact me on or after XXXX XXXX to address my questions -- did not say she would provide the financial details, just that she might address my questions. I asked if someone else was available since I have been trying to get an answer for almost a month now ( and getting nothing but run around ). " No, there is no one else who can assist you. '' I was told. 

Wells Fargo has thousands of employees -- all dedicated to giving consumers the run around, creating problems for consumers, and making it a full-time job for a consumer to get a simple answer from them. 
