XX/XX/XXXX. This loan modification process has been going on since XXXX I have paid my trial payments in full, on time and have continued to pay. At least {$20000.00} in fees remain indecipherable. Both you, CFPB, and Bank of America ( BOA ) claim to have resolved or solved this mystery of these indecipherable, erroneous fees. You have not cleared the way for any professional to understand BOA 's documentation of monies. This may be BOA 's SOP, but again, unreasonable, indiscernible, and cryptic. Fair resolution : remove these thousands of dollars of fees and let us press on to modification in full. 
