Macy 's has changed their online system and as a result I have been unable to access my balance, account information, statements or make a payment online for months. I do not receive a paper statement and have had difficulty getting account and transaction information from telephone. I went into the store received a receipt print out of my balance on XXXX/XXXX/15. I received a slip showing a balance of {$220.00}. I paid that balance in full and made a purchase for {$120.00}. I called XXXX as instructed by the error message when I tried to get my online information, they were unable to assist me in getting online and the telephone rep was confused about my balance. He was unable to give me a balance that makes sense according to the store balance printed on the receipt and the payment I made. I have spent over XXXX minutes on the phone trying to get assistance without resolution and am not sure how I can resolve this at this point. It seems extremely unfair to not provide accurate account transaction and balance information and access to make payments.I typically pay in full and without the ability to know balance information I could have interest charges I would normally not have. They will not give discounts unless you use your card but wo n't provide account and balance information accurately. 
