On Wednesday XXXX the XXXX I went on Loan Depot 's web site and inquired by inputting my Name and phone #, after I hit submit I get a call in XXXX seconds asking me, how they could be of help. I was very impressed by their quick response. I spoke to a gentleman briefly, and he transfereed me to a loan officer right away, saying he is the man I need to talk to. XXXX XXXX came on the phone and asked me, how he could be of help. I told him I 'm in the process of purchasing a XXXX in XXXX XXXX, Ca. My offer XXXX XXXX was just accepted and that I was shopping for the best interest rates. He said he would be happy to help, and told me what his Company could offer me. After twenty minutes of conversation I had made my mind to go with Loan Depot for my loan. He said he could do this entire process over the phone, I agreed and I provided all the information he requested. I had asked him if that 's the best pricing he could do. And he said everything I tell you is recorded, and if I get a better price, Loan Depot would match it and give me {$500.00} as credit on closing the loan. That evening I met with the sellers agent and provided a deposit of {$3000.00} and signed the sale agreement. And that night, I emailed XXXX XXXX all the requested document, since my interest rate was locked. On Thursday the XXXX of XXXX I informed XXXX that XXXX XXXX XXXX had given me a better interest rate of XXXX on the same product he was selling me, and he told me to email him the XXXX estimate, he called me back and said they will match it, I told he would also have honor the {$500.00} credit since I had received a better deal with XXXX he said that should not be a problem, he would talk to his supervisor. He called me XXXX minutes later and said it 's done, now my origination fee would be {$390.00} instead of {$890.00} I told him to move forward, and to send me a revised quote. Later that afternoon XXXX XXXX XXXX XXXX XXXX called me and said that they are not able to give me the {$500.00} credit. I told him XXXX had promised me the Credit, and the conversation was recorded, he said will should have not told you that, until he had received an approval. I was frustrated and told him how could Loan Depot change their minds, that 's not professional. I had emiled you all my personnel information XXXX credit repot, bank statement, pay stubs, and many other documents ) He started to apologize I told him it was false advertising, but he really did not seem to care. Now my Credit score has dropped from XXXX to XXXX due to excessive inquires and burrowing my coast me more money, with another Lender 
