I was charged {$25.00} on a free student checking account as a monthly fee with no notice, after 5 years being a customer of the free checking account. My savings account was also closed. When I asked about the fee, I was told that " as a result of a technical issue, some Student Account were mistakenly converted into either a Citibank Account Package in XXXX and XXXX. '' I noticed the fee and contacted Citi and was told that they are working on the problem but have no timetable for when the fee will be added back to my account. 
