Prince Parker & Associates is an accounts receivable service company that prides themselves on quality in developing solutions for payment options between businesses and its consumers. On XXXX XXXX, 2015 A representative by the name of XXXX from Prince Parker & Associates contacted me via phone in regards to an attempt to collect a debt. She caught me at a bad time ; however, before I could relay the message to her she spoke to me in a very disrespectful manner. The communication was very abrupt and she accused me of refusal to pay the company and threatened to immediately report my account to the credit bureas, demanding a payment be made in full that day. I was a little taken back, as I am aware the amount due ; however, there has been a very limited amounts of attempts in contacting me to discuss a solution. In addition, I have had a tremendous amount of financial hardships that have caused me to be unable to make any payments. I am back on track and attempting to resolve any financial discrepancies I currently have. XXXX XXXX made a few statements, one of which was very unneccessary prior to hanging up the phone in my face. She states " whatever, it 's your credit not mine. '' This had me very disturbed, as I have worked in customer service and Patient Care for over 8 years and understand that this is deemed inappropriate. It does n't matter if I am in debt for XXXX cents, the purpose of this company is to develop a financial solution with the consumer in hopes of resolving accounts for certain businesses. I contacted the office immediately to speak with a manager, XXXX XXXX, who gave me the name " Pam '' ( It was n't until I called back, that another representative gave me her real name ). Upon this conversation, I realized the company had an incorrect address listed ; therefore, any mailed correspondencies had not been received. I began to inform the manager of the problem I experienced, rather than her rectifying the issue, she began to tell me, " I will update the address but we have contacted you numerous times ( numerous being three, based on the dates she provided me with ) No one should have to contact you in the first place to tell you about any debt that you owe. You knew when you made a commitment to pay that you would owe. I will report this as refusal to pay to credit bureau. Good Luck to you. '' She never attempted to discuss future payment arrangements or bothered to ask what my financial situation was. No solutions or options were offered. After hanging up on me, I called again. XXXX XXXX answered again, refusing to provide me with her name nor any information about the company. I am very disturbed as I have no issue getting this account resolved, but what I do have a problem with is representatives working in customer care/service or do not provide quality nor genuine concern. Furthermore, these type of representatives do not serve as assets to the companies, only liabilites. In essence, you are not contributing to the Accounts Receivable Dept of the company but allowing the company to take even more losses. 
