On XX/XX/XXXX, and as a last resort and after numerous attempts to resolve the dispute directly with the merchant, I called Home Depot Credit Card Customer Service to dispute an amount of {$3600.00} from my bill of XX/XX/XXXX. The agent never asked me for the reason for the dispute but, never the less, took all my information. Sometime in XX/XX/XXXX, I received the very correspondence from Home Depot Credit Services in a form of a letter dated XX/XX/XXXX. The very second sentence in their letter read the following : " We 've previously confirmed receipt of your inquiry regarding the dispute charges of {$3600.00}. '' Ironically, and in spit of my numerous attempts, I am yet to receive neither the original not a copy of the method through which they " confirmed ... ... '' The case once again went dormant. Then sometime in XX/XX/XXXX, I received from Home Depot Credit Services a letter dated XX/XX/XXXX. The very XXXX sentence in this letter was the following : " This is to advise you that the disputed amount of {$3600.00} will be provisionally credited to The Home Depot Credit Card account referenced above. '' However, few months later, I noticed that my balance increased significantly. When I did my calculations, I discovered that the difference was {$3600.00}. However, I never received an explanation. After my numerous inquiries, I finally received a letter from Home Depot Credit Services dated XX/XX/XXXX. The XXXX sentence in this letter was an acknowledgment to my inquiry. The second sentence in this letter read the following : " This inquiry needs to be handled directly by the Home Depot Customer Care. '' the letter only included a telephone number to H.D. Customer Care. I am literally still reeling from this experience. Please help me with this situation. Thank you very much for your attention to this matter. 
Sincerely, XXXX XXXX XXXX XXXX XXXX 
XXXX, VA XXXX 
