on XXXX/XXXX/16 i deposited my payroll check of {$600.00} at First XXXX Bank of XXXX in XXXX, XXXX. I asked for {$20.00} in cash and {$580.00} deposited. The teller, XXXX, completed my transaction and gave me an envelope with cash and my receipt. I left the bank and went to work. I did not look inside the envelope because I did not want to use the money right then nor have I ever encountered an issue with a transaction. I left work at XXXX, I traveled from XXXX to downtown XXXX for my overnight job XXXX - XXXX. When I got off and went home, I opened the envelope and found {$200.00} and my receipt showing a balance of {$630.00} and {$580.00} deposit. I took a nap until the bank opened at XXXX. I called up to the bank and told the teller that they gave me too much money, the very rude XXXX abruptly stopped me in mid conversation and passed the phone to XXXX. I told patty that I received too much money, XXXX replied that she know and that she withdraw {$180.00} from my account. I asked her who authorized her to access my account and withdraw money, she said i called you. I replied that I did not get a call and i did not authorize her. She informed me that my balance was {$9.00} and that I did not have any overdrafts so I was fine. FINE??? {$9.00}???? I hung up the phone and checked my account, I saw that I was charged {$400.00} in overdraft fees!!! on XXXX/XXXX/16, i had a balance of {$360.00} in my checking and {$630.00} in my savings. I had {$320.00} worth of transactions on XXXX/XXXX/16 and a PENDING deposit of {$580.00} when XXXX withdraw {$180.00}. I called back up the bank and informed XXXX of this issue. She replied that she needed the money back and its nothing she can do about the overdraft charges, she said that bank manager was not in and from what she can see I would have been over drafted anyway. excuse me??? I explained to her that on XXXX/XXXX/16 I have {$360.00} and minus {$320.00} I still was positive {$41.00} with a pending {$580.00} deposit that would have been available on XX/XX/XXXX and that the {$180.00} was taking from my current balance not the pending transaction. She said she will look into it but its nothing she can do. I called the XXXX #, various branches and even emailed the CEO and NO ONE WANTED TO ASSIST ME. I was told that i was already in overdraft, I was told that the XXXX branch had to fix it, i 've been argued with and treated like I was nothing by several reps over the course of 3 days. I was belittled by the assistant manager at the XXXX branch, by XXXX at the XXXX branch, by the branch manager in XXXX - XXXX XXXX branch. I have not received a follow up from my email nor have I spoken with XXXX XXXX ( i left voice mails ). This has been a horrific experience and I have never been made to feel so low about a bank error in my life. The customer service is below scum, out of the XXXX people that I spoke with XXXX was the ONLY one that listened, attempted to fix and called me back. 
