I have a Sears MasterCard and have had it for many years now. Late last year they emailed me a promotion to earn 10x my normal Choice Reward points by clicking the sign-up button, which I did. Each month immediately after the billing cycle ended I would get 10 times my normal points based on how much I had charged during that cycle. These points were available for gift cards, etc and worked fine up until the last month. This promotion went until XXXX XXXX. When my billing cycle ended on XXXX XXXX, I only saw the regular points posted and not the 10x the points. I called Sears and they told me they saw the issue and needed to investigate further and would call me within 7 days. I heard nothing so I called back in after the 7 days were up. I was told they were still investigating. Well it 's been several weeks and still no sign of the missing points and no communication from Sears. 
