On XXXX XXXX, 2015 I accidentally entered the incorrect routing number for auto-pay on my Citibank Credit Card. Subsequently, my payment was late because I did not know I had done this. I called to have this changed, because I was unable to make the change myself on line and I was told that it would be handled within 10 days. After numerous calls and on-line support events, this issue is still not fixed - 4 months later. Citibank Tech Support in Kentucky told me this is a known issue and thay are working on it. But seriously, 4 months? During this time I was twice asked if I would like the paper forms sent to me so that I can complete the forms and mail them back. I have never received this forms. While this is a minor to the bank, I 'm sure, it concerns me because I wonder what else is not working properly within their on-line system and how reliable is the other data that comes from it, and for that matter, how secure? 
