Back in 2005, I started a mortgage with Wells Fargo. The market was a lot different then. The home is in North Carolina and is now considered our second home. The loan is a XXXX year interest only loan. This means that it just matured this past XXXX. Over the past XXXX years with interest rates improving, I 've been wanted to refinance, but could n't due to XXXX factors. # 1 Being that Wells Fargo sold me a bad loan. I had no idea that there was such a thing. This means that it is n't insured by XXXX or XXXX XXXX. Therefore it is very challenging to be considered for any refinance options. The worst part about this is that I was targeted by Wells Fargo for refinancing numerous times, only to have my hopes crushed when the sale people from Wells Fargo came to the same realization that not being insured by XXXX or XXXX XXXX was the kiss of death. It got so bad that I would take their calls and explain this to their sales teams right up front, they 'd do some checking and save us all some trouble. The XXXX reason I was n't able to get refinancing help was due to the market conditions lowering my house value to my loan. So ... since I was n't paying any principal, just interest on top of the depressed market, my loan to value would never improve. 

So, now that my load in changing to an ARM, my payments have increased another {$350.00} per month, making the payments even more challenging to make. So ... essentially, I ca n't refi to improve anything, but they keep raising my prices making the payments more challenging. We have to try and sell or just keep taking huge losses each month. 
