2013年，劳埃德银行集团（Lloyds Banking Group）组建了一个焦点小组考察痴呆对客户行为的影响，与客户的交流最后形成了痴呆友好金融服务章程。
In 2013, when the Lloyds Banking Group convened a focus group to examine the effects of dementia on customer behavior, engagement with clients led to the charter on Dementia-friendly Financial Services.