Happy Valentine's Day -- Are You Listening?
He was amazing at focusing on what his clients, customers and employees said and then drilling down even deeper until he understood and they felt understood.  So now when his wife spoke, instead of pulling back and anticipating a "You're clueless" look or those actual words, he leaned into what she was saying.
happy valentine day listen amazing focus client customer employee say drill deeply understand feel understand   wife speak instead pull anticipate clueless look actual word lean say