Terrible subscription management
I never write reviews, and I hate to give this app one star because it is genuinely helpful and works for language learning. However, once you sign up for a subscription, be ready to continue to have money withdrawn from them even when you decide you no longer want it. They have it set up so that you cannot cancel your subscription in your settings, and even if you delete your account, the subscription continues to be in effect. In my efforts to cancel my subscription, customer service has been remarkably unreachable and unresponsive. I love this app and I hate that they are so comfortable taking money from their users like this. Please be warned that once you pay them money, they will make it insanely impossible to stop them from charging you. I am still trying to figure out how to cancel my sunscription. And just as a heads up, the subscription is upwards of $80. I’m just warning y’all what I wish someone had warned me before I got this app.
Billing, Service
Subscription, Customer Service
negative, negative
Billing - Subscription - negative, Service - Customer Service - negative
### USER:Terrible subscription management, I never write reviews, and I hate to give this app one star because it is genuinely helpful and works for language learning. However, once you sign up for a subscription, be ready to continue to have money withdrawn from them even when you decide you no longer want it. They have it set up so that you cannot cancel your subscription in your settings, and even if you delete your account, the subscription continues to be in effect. In my efforts to cancel my subscription, customer service has been remarkably unreachable and unresponsive. I love this app and I hate that they are so comfortable taking money from their users like this. Please be warned that once you pay them money, they will make it insanely impossible to stop them from charging you. I am still trying to figure out how to cancel my sunscription. And just as a heads up, the subscription is upwards of $80. I’m just warning y’all what I wish someone had warned me before I got this app. ### ASSISTANT: Billing - Subscription - negative, Service - Customer Service - negative )))
### Review: title: Terrible subscription management, content: I never write reviews, and I hate to give this app one star because it is genuinely helpful and works for language learning. However, once you sign up for a subscription, be ready to continue to have money withdrawn from them even when you decide you no longer want it. They have it set up so that you cannot cancel your subscription in your settings, and even if you delete your account, the subscription continues to be in effect. In my efforts to cancel my subscription, customer service has been remarkably unreachable and unresponsive. I love this app and I hate that they are so comfortable taking money from their users like this. Please be warned that once you pay them money, they will make it insanely impossible to stop them from charging you. I am still trying to figure out how to cancel my sunscription. And just as a heads up, the subscription is upwards of $80. I’m just warning y’all what I wish someone had warned me before I got this app. ### Analysis: categories: Billing, Service, aspects: Subscription, Customer Service, sentiments: negative, negative )))
### Review: title: Terrible subscription management, content: I never write reviews, and I hate to give this app one star because it is genuinely helpful and works for language learning. However, once you sign up for a subscription, be ready to continue to have money withdrawn from them even when you decide you no longer want it. They have it set up so that you cannot cancel your subscription in your settings, and even if you delete your account, the subscription continues to be in effect. In my efforts to cancel my subscription, customer service has been remarkably unreachable and unresponsive. I love this app and I hate that they are so comfortable taking money from their users like this. Please be warned that once you pay them money, they will make it insanely impossible to stop them from charging you. I am still trying to figure out how to cancel my sunscription. And just as a heads up, the subscription is upwards of $80. I’m just warning y’all what I wish someone had warned me before I got this app. ### Analysis: categories: (Billing, Service) aspects: (Subscription, Customer Service) sentiments: (negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible subscription management, I never write reviews, and I hate to give this app one star because it is genuinely helpful and works for language learning. However, once you sign up for a subscription, be ready to continue to have money withdrawn from them even when you decide you no longer want it. They have it set up so that you cannot cancel your subscription in your settings, and even if you delete your account, the subscription continues to be in effect. In my efforts to cancel my subscription, customer service has been remarkably unreachable and unresponsive. I love this app and I hate that they are so comfortable taking money from their users like this. Please be warned that once you pay them money, they will make it insanely impossible to stop them from charging you. I am still trying to figure out how to cancel my sunscription. And just as a heads up, the subscription is upwards of $80. I’m just warning y’all what I wish someone had warned me before I got this app. Output: Billing - Subscription - negative, Service - Customer Service - negative $$$