Useless waste of insurance money
I put in an order at 3:45pm and got an email saying I was in the queue and my approximate wait time was an hour. At three hours of waiting, I called and was told I was still in the queue and to sit tight they would call me shortly. Another hour went by and nothing. I called again and the lady said there were others who had waited over five hours. I asked what number in the queue I was but they would not/could not tell me. Then another hour went by and I called again. Keep in mind, if I knew it would have taken this long I would have gone to urgent care. It was 9:00pm and too late to get meds anywhere. I called once more and this time the last says california has a wait time of over 9 hours and I could receive a call at 2 in the morning! A Dr. Finally called at 5:45 this morning, 14 hours later!!! If we cannot actually use this app/company, we need it to be cut from our Insurance costs and just go to the dr. Where at least we will have someone respond in a timely manner. Not to mention, he told me just to go get over the counter meds! Ridiculous!
App Usability, App Usability, App Usability, App Usability, App Usability, App Usability
Wait Time, Queue Information, Responsiveness, Contact Options, Doctor Availability, Prescription Options
Negative, Negative, Negative, Negative, Negative, Negative
App Usability - Wait Time - Negative, App Usability - Queue Information - Negative, App Usability - Responsiveness - Negative, App Usability - Contact Options - Negative, App Usability - Doctor Availability - Negative, App Usability - Prescription Options - Negative
### USER:Useless waste of insurance money, I put in an order at 3:45pm and got an email saying I was in the queue and my approximate wait time was an hour. At three hours of waiting, I called and was told I was still in the queue and to sit tight they would call me shortly. Another hour went by and nothing. I called again and the lady said there were others who had waited over five hours. I asked what number in the queue I was but they would not/could not tell me. Then another hour went by and I called again. Keep in mind, if I knew it would have taken this long I would have gone to urgent care. It was 9:00pm and too late to get meds anywhere. I called once more and this time the last says california has a wait time of over 9 hours and I could receive a call at 2 in the morning! A Dr. Finally called at 5:45 this morning, 14 hours later!!! If we cannot actually use this app/company, we need it to be cut from our Insurance costs and just go to the dr. Where at least we will have someone respond in a timely manner. Not to mention, he told me just to go get over the counter meds! Ridiculous! ### ASSISTANT: App Usability - Wait Time - Negative, App Usability - Queue Information - Negative, App Usability - Responsiveness - Negative, App Usability - Contact Options - Negative, App Usability - Doctor Availability - Negative, App Usability - Prescription Options - Negative )))
### Review: title: Useless waste of insurance money, content: I put in an order at 3:45pm and got an email saying I was in the queue and my approximate wait time was an hour. At three hours of waiting, I called and was told I was still in the queue and to sit tight they would call me shortly. Another hour went by and nothing. I called again and the lady said there were others who had waited over five hours. I asked what number in the queue I was but they would not/could not tell me. Then another hour went by and I called again. Keep in mind, if I knew it would have taken this long I would have gone to urgent care. It was 9:00pm and too late to get meds anywhere. I called once more and this time the last says california has a wait time of over 9 hours and I could receive a call at 2 in the morning! A Dr. Finally called at 5:45 this morning, 14 hours later!!! If we cannot actually use this app/company, we need it to be cut from our Insurance costs and just go to the dr. Where at least we will have someone respond in a timely manner. Not to mention, he told me just to go get over the counter meds! Ridiculous! ### Analysis: categories: App Usability, App Usability, App Usability, App Usability, App Usability, App Usability, aspects: Wait Time, Queue Information, Responsiveness, Contact Options, Doctor Availability, Prescription Options, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))
### Review: title: Useless waste of insurance money, content: I put in an order at 3:45pm and got an email saying I was in the queue and my approximate wait time was an hour. At three hours of waiting, I called and was told I was still in the queue and to sit tight they would call me shortly. Another hour went by and nothing. I called again and the lady said there were others who had waited over five hours. I asked what number in the queue I was but they would not/could not tell me. Then another hour went by and I called again. Keep in mind, if I knew it would have taken this long I would have gone to urgent care. It was 9:00pm and too late to get meds anywhere. I called once more and this time the last says california has a wait time of over 9 hours and I could receive a call at 2 in the morning! A Dr. Finally called at 5:45 this morning, 14 hours later!!! If we cannot actually use this app/company, we need it to be cut from our Insurance costs and just go to the dr. Where at least we will have someone respond in a timely manner. Not to mention, he told me just to go get over the counter meds! Ridiculous! ### Analysis: categories: (App Usability, App Usability, App Usability, App Usability, App Usability, App Usability) aspects: (Wait Time, Queue Information, Responsiveness, Contact Options, Doctor Availability, Prescription Options) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Useless waste of insurance money, I put in an order at 3:45pm and got an email saying I was in the queue and my approximate wait time was an hour. At three hours of waiting, I called and was told I was still in the queue and to sit tight they would call me shortly. Another hour went by and nothing. I called again and the lady said there were others who had waited over five hours. I asked what number in the queue I was but they would not/could not tell me. Then another hour went by and I called again. Keep in mind, if I knew it would have taken this long I would have gone to urgent care. It was 9:00pm and too late to get meds anywhere. I called once more and this time the last says california has a wait time of over 9 hours and I could receive a call at 2 in the morning! A Dr. Finally called at 5:45 this morning, 14 hours later!!! If we cannot actually use this app/company, we need it to be cut from our Insurance costs and just go to the dr. Where at least we will have someone respond in a timely manner. Not to mention, he told me just to go get over the counter meds! Ridiculous! Output: App Usability - Wait Time - Negative, App Usability - Queue Information - Negative, App Usability - Responsiveness - Negative, App Usability - Contact Options - Negative, App Usability - Doctor Availability - Negative, App Usability - Prescription Options - Negative $$$