Buyer Pay for Seller’s Mistake or Rob
I ordered a pair of Saucony shoes and got delivered today. However, the shoe box contained a pair of cheaper shoes. Obviously someone switched them. , The first customer service representative agree to help me replace them, but got disconnected. The second customer service representative said he/she can only help me return them and got my refund. However, I need to drop of the shoes at the return point. And keep repeating the same solution to force me to agree. Why I have to fix seller’s mistake. The third customer service representative helped me a pick up return. And she explained this is the third party seller, they can’t replace or adjust the price. I am not sure about what they can or cannot do. I just noticed the shoes’ price went up from $105 to about $145……No wonder they didn’t want to replace them! Very disappointing experience! And I found the same shoes somewhere selling for $80. I am confused. Why would I pay for the membership? For the helpless customer service or for the high price!
Customer Service, Customer Service, Customer Service, Customer Service, Price
Customer Service, Customer Service, Customer Service, Customer Service, Price
negative, negative, negative, positive, negative
Customer Service - Customer Service - negative, Customer Service - Customer Service - negative, Customer Service - Customer Service - negative, Customer Service - Customer Service - positive, Price - Price - negative
### USER:Buyer Pay for Seller’s Mistake or Rob, I ordered a pair of Saucony shoes and got delivered today. However, the shoe box contained a pair of cheaper shoes. Obviously someone switched them. , The first customer service representative agree to help me replace them, but got disconnected. The second customer service representative said he/she can only help me return them and got my refund. However, I need to drop of the shoes at the return point. And keep repeating the same solution to force me to agree. Why I have to fix seller’s mistake. The third customer service representative helped me a pick up return. And she explained this is the third party seller, they can’t replace or adjust the price. I am not sure about what they can or cannot do. I just noticed the shoes’ price went up from $105 to about $145……No wonder they didn’t want to replace them! Very disappointing experience! And I found the same shoes somewhere selling for $80. I am confused. Why would I pay for the membership? For the helpless customer service or for the high price! ### ASSISTANT: Customer Service - Customer Service - negative, Customer Service - Customer Service - negative, Customer Service - Customer Service - negative, Customer Service - Customer Service - positive, Price - Price - negative )))
### Review: title: Buyer Pay for Seller’s Mistake or Rob, content: I ordered a pair of Saucony shoes and got delivered today. However, the shoe box contained a pair of cheaper shoes. Obviously someone switched them. , The first customer service representative agree to help me replace them, but got disconnected. The second customer service representative said he/she can only help me return them and got my refund. However, I need to drop of the shoes at the return point. And keep repeating the same solution to force me to agree. Why I have to fix seller’s mistake. The third customer service representative helped me a pick up return. And she explained this is the third party seller, they can’t replace or adjust the price. I am not sure about what they can or cannot do. I just noticed the shoes’ price went up from $105 to about $145……No wonder they didn’t want to replace them! Very disappointing experience! And I found the same shoes somewhere selling for $80. I am confused. Why would I pay for the membership? For the helpless customer service or for the high price! ### Analysis: categories: Customer Service, Customer Service, Customer Service, Customer Service, Price, aspects: Customer Service, Customer Service, Customer Service, Customer Service, Price, sentiments: negative, negative, negative, positive, negative )))
### Review: title: Buyer Pay for Seller’s Mistake or Rob, content: I ordered a pair of Saucony shoes and got delivered today. However, the shoe box contained a pair of cheaper shoes. Obviously someone switched them. , The first customer service representative agree to help me replace them, but got disconnected. The second customer service representative said he/she can only help me return them and got my refund. However, I need to drop of the shoes at the return point. And keep repeating the same solution to force me to agree. Why I have to fix seller’s mistake. The third customer service representative helped me a pick up return. And she explained this is the third party seller, they can’t replace or adjust the price. I am not sure about what they can or cannot do. I just noticed the shoes’ price went up from $105 to about $145……No wonder they didn’t want to replace them! Very disappointing experience! And I found the same shoes somewhere selling for $80. I am confused. Why would I pay for the membership? For the helpless customer service or for the high price! ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Customer Service, Price) aspects: (Customer Service, Customer Service, Customer Service, Customer Service, Price) sentiments: (negative, negative, negative, positive, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Buyer Pay for Seller’s Mistake or Rob, I ordered a pair of Saucony shoes and got delivered today. However, the shoe box contained a pair of cheaper shoes. Obviously someone switched them. , The first customer service representative agree to help me replace them, but got disconnected. The second customer service representative said he/she can only help me return them and got my refund. However, I need to drop of the shoes at the return point. And keep repeating the same solution to force me to agree. Why I have to fix seller’s mistake. The third customer service representative helped me a pick up return. And she explained this is the third party seller, they can’t replace or adjust the price. I am not sure about what they can or cannot do. I just noticed the shoes’ price went up from $105 to about $145……No wonder they didn’t want to replace them! Very disappointing experience! And I found the same shoes somewhere selling for $80. I am confused. Why would I pay for the membership? For the helpless customer service or for the high price! Output: Customer Service - Customer Service - negative, Customer Service - Customer Service - negative, Customer Service - Customer Service - negative, Customer Service - Customer Service - positive, Price - Price - negative $$$