Great to meh
I’ve been a long time customer for many years and supported the company. But over the years the app and customer service has become more difficult to navigate and maliciously hides information such as trying to reach customer support or other details. I was trying to order an item but when adding to my cart it said the item wasn’t able to deliver to my address. I found a phone number online but the representative told me it was able to be delivered to my address but I must have a technical on my end. They told me to try again in 24 hours or to login and out. It felt as though I was getting my problem pushed away instead of trying to resolve it. They also made different assumptions about me and assumed I was working off a friends account but using a shared account with my wife. I hate to say but I’m in my 20’s working as a licensed engineer, I know how to navigate the app and did not like the presumptions from the customer service representative. I had just order another item the same day but will have to return it because it was contingent on the other item I wanted to deliver. I was trying to find out what address could work but no where did it show or did the rep help.
Customer Service, Customer Service, Customer Service, App, App, Delivery
Responsiveness, Assumptions, Helpfulness, Navigation, Information Access, Availability
negative, negative, negative, negative, negative, negative
Customer Service - Responsiveness - negative, Customer Service - Assumptions - negative, Customer Service - Helpfulness - negative, App - Navigation - negative, App - Information Access - negative, Delivery - Availability - negative
### USER:Great to meh, I’ve been a long time customer for many years and supported the company. But over the years the app and customer service has become more difficult to navigate and maliciously hides information such as trying to reach customer support or other details. I was trying to order an item but when adding to my cart it said the item wasn’t able to deliver to my address. I found a phone number online but the representative told me it was able to be delivered to my address but I must have a technical on my end. They told me to try again in 24 hours or to login and out. It felt as though I was getting my problem pushed away instead of trying to resolve it. They also made different assumptions about me and assumed I was working off a friends account but using a shared account with my wife. I hate to say but I’m in my 20’s working as a licensed engineer, I know how to navigate the app and did not like the presumptions from the customer service representative. I had just order another item the same day but will have to return it because it was contingent on the other item I wanted to deliver. I was trying to find out what address could work but no where did it show or did the rep help. ### ASSISTANT: Customer Service - Responsiveness - negative, Customer Service - Assumptions - negative, Customer Service - Helpfulness - negative, App - Navigation - negative, App - Information Access - negative, Delivery - Availability - negative )))
### Review: title: Great to meh, content: I’ve been a long time customer for many years and supported the company. But over the years the app and customer service has become more difficult to navigate and maliciously hides information such as trying to reach customer support or other details. I was trying to order an item but when adding to my cart it said the item wasn’t able to deliver to my address. I found a phone number online but the representative told me it was able to be delivered to my address but I must have a technical on my end. They told me to try again in 24 hours or to login and out. It felt as though I was getting my problem pushed away instead of trying to resolve it. They also made different assumptions about me and assumed I was working off a friends account but using a shared account with my wife. I hate to say but I’m in my 20’s working as a licensed engineer, I know how to navigate the app and did not like the presumptions from the customer service representative. I had just order another item the same day but will have to return it because it was contingent on the other item I wanted to deliver. I was trying to find out what address could work but no where did it show or did the rep help. ### Analysis: categories: Customer Service, Customer Service, Customer Service, App, App, Delivery, aspects: Responsiveness, Assumptions, Helpfulness, Navigation, Information Access, Availability, sentiments: negative, negative, negative, negative, negative, negative )))
### Review: title: Great to meh, content: I’ve been a long time customer for many years and supported the company. But over the years the app and customer service has become more difficult to navigate and maliciously hides information such as trying to reach customer support or other details. I was trying to order an item but when adding to my cart it said the item wasn’t able to deliver to my address. I found a phone number online but the representative told me it was able to be delivered to my address but I must have a technical on my end. They told me to try again in 24 hours or to login and out. It felt as though I was getting my problem pushed away instead of trying to resolve it. They also made different assumptions about me and assumed I was working off a friends account but using a shared account with my wife. I hate to say but I’m in my 20’s working as a licensed engineer, I know how to navigate the app and did not like the presumptions from the customer service representative. I had just order another item the same day but will have to return it because it was contingent on the other item I wanted to deliver. I was trying to find out what address could work but no where did it show or did the rep help. ### Analysis: categories: (Customer Service, Customer Service, Customer Service, App, App, Delivery) aspects: (Responsiveness, Assumptions, Helpfulness, Navigation, Information Access, Availability) sentiments: (negative, negative, negative, negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great to meh, I’ve been a long time customer for many years and supported the company. But over the years the app and customer service has become more difficult to navigate and maliciously hides information such as trying to reach customer support or other details. I was trying to order an item but when adding to my cart it said the item wasn’t able to deliver to my address. I found a phone number online but the representative told me it was able to be delivered to my address but I must have a technical on my end. They told me to try again in 24 hours or to login and out. It felt as though I was getting my problem pushed away instead of trying to resolve it. They also made different assumptions about me and assumed I was working off a friends account but using a shared account with my wife. I hate to say but I’m in my 20’s working as a licensed engineer, I know how to navigate the app and did not like the presumptions from the customer service representative. I had just order another item the same day but will have to return it because it was contingent on the other item I wanted to deliver. I was trying to find out what address could work but no where did it show or did the rep help. Output: Customer Service - Responsiveness - negative, Customer Service - Assumptions - negative, Customer Service - Helpfulness - negative, App - Navigation - negative, App - Information Access - negative, Delivery - Availability - negative $$$