Good Game, Costumer Support Is Bad
The game itself is great, I had played it since I was in middle school I am now a college student and as I’ll let y’all know I obviously was not gonna remember my log in credentials for that long. (I had changed my apple ID because i used to use my parents considering I wasn’t over 18 yet) I tried contacting support to see what I could do to get my account back, I was answered back and they told me they where going to check if they could do anything and they left me on hold for two hours then ended the conversation without an answer. So I decided to contact them again the following day and before they even replied back after I carefully described my situation and all I knew about my account ID number and everything they PERMANENTLY BANNED my account for “Account phishing” they probably thought I was trying to STEAL my OWN account. I wouldn’t have had such a big problem with it if I had gotten at least a fricken reply back. But support chose to not help me, they didn’t show any care. Simply ignored and permenantly banned me. Years of work into my account just gonne, I tried starting on a new account from zero but it’s just not the same anymore, it’s not motivating what so ever.
Customer Support, Gameplay, Customer Support
Customer Support, Gameplay, Communication
negative, positive, negative
Customer Support - Customer Support - negative, Gameplay - Gameplay - positive, Customer Support - Communication - negative
### USER:Good Game, Costumer Support Is Bad, The game itself is great, I had played it since I was in middle school I am now a college student and as I’ll let y’all know I obviously was not gonna remember my log in credentials for that long. (I had changed my apple ID because i used to use my parents considering I wasn’t over 18 yet) I tried contacting support to see what I could do to get my account back, I was answered back and they told me they where going to check if they could do anything and they left me on hold for two hours then ended the conversation without an answer. So I decided to contact them again the following day and before they even replied back after I carefully described my situation and all I knew about my account ID number and everything they PERMANENTLY BANNED my account for “Account phishing” they probably thought I was trying to STEAL my OWN account. I wouldn’t have had such a big problem with it if I had gotten at least a fricken reply back. But support chose to not help me, they didn’t show any care. Simply ignored and permenantly banned me. Years of work into my account just gonne, I tried starting on a new account from zero but it’s just not the same anymore, it’s not motivating what so ever. ### ASSISTANT: Customer Support - Customer Support - negative, Gameplay - Gameplay - positive, Customer Support - Communication - negative )))
### Review: title: Good Game, Costumer Support Is Bad, content: The game itself is great, I had played it since I was in middle school I am now a college student and as I’ll let y’all know I obviously was not gonna remember my log in credentials for that long. (I had changed my apple ID because i used to use my parents considering I wasn’t over 18 yet) I tried contacting support to see what I could do to get my account back, I was answered back and they told me they where going to check if they could do anything and they left me on hold for two hours then ended the conversation without an answer. So I decided to contact them again the following day and before they even replied back after I carefully described my situation and all I knew about my account ID number and everything they PERMANENTLY BANNED my account for “Account phishing” they probably thought I was trying to STEAL my OWN account. I wouldn’t have had such a big problem with it if I had gotten at least a fricken reply back. But support chose to not help me, they didn’t show any care. Simply ignored and permenantly banned me. Years of work into my account just gonne, I tried starting on a new account from zero but it’s just not the same anymore, it’s not motivating what so ever. ### Analysis: categories: Customer Support, Gameplay, Customer Support, aspects: Customer Support, Gameplay, Communication, sentiments: negative, positive, negative )))
### Review: title: Good Game, Costumer Support Is Bad, content: The game itself is great, I had played it since I was in middle school I am now a college student and as I’ll let y’all know I obviously was not gonna remember my log in credentials for that long. (I had changed my apple ID because i used to use my parents considering I wasn’t over 18 yet) I tried contacting support to see what I could do to get my account back, I was answered back and they told me they where going to check if they could do anything and they left me on hold for two hours then ended the conversation without an answer. So I decided to contact them again the following day and before they even replied back after I carefully described my situation and all I knew about my account ID number and everything they PERMANENTLY BANNED my account for “Account phishing” they probably thought I was trying to STEAL my OWN account. I wouldn’t have had such a big problem with it if I had gotten at least a fricken reply back. But support chose to not help me, they didn’t show any care. Simply ignored and permenantly banned me. Years of work into my account just gonne, I tried starting on a new account from zero but it’s just not the same anymore, it’s not motivating what so ever. ### Analysis: categories: (Customer Support, Gameplay, Customer Support) aspects: (Customer Support, Gameplay, Communication) sentiments: (negative, positive, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Good Game, Costumer Support Is Bad, The game itself is great, I had played it since I was in middle school I am now a college student and as I’ll let y’all know I obviously was not gonna remember my log in credentials for that long. (I had changed my apple ID because i used to use my parents considering I wasn’t over 18 yet) I tried contacting support to see what I could do to get my account back, I was answered back and they told me they where going to check if they could do anything and they left me on hold for two hours then ended the conversation without an answer. So I decided to contact them again the following day and before they even replied back after I carefully described my situation and all I knew about my account ID number and everything they PERMANENTLY BANNED my account for “Account phishing” they probably thought I was trying to STEAL my OWN account. I wouldn’t have had such a big problem with it if I had gotten at least a fricken reply back. But support chose to not help me, they didn’t show any care. Simply ignored and permenantly banned me. Years of work into my account just gonne, I tried starting on a new account from zero but it’s just not the same anymore, it’s not motivating what so ever. Output: Customer Support - Customer Support - negative, Gameplay - Gameplay - positive, Customer Support - Communication - negative $$$