Horrible App, Worse Customer Service
I downloaded this app in the hopes of learning German. I bought a subscription that seemed to work fine for a week or two, and then I started having issues. I would constantly get booted from lessons, or when I signed in I would only have “limited access”, or the language would be switched to something other than German. I finally got fed up and reached out to the support team, but they were no help. They told me over and over again to just sign out and sign back in, despite the fact that I told them I’d done so repeatedly. When I asked to cancel my account and refund my original purchase (because they had been unable to deliver the product I paid for), I was told *again* to just sign out and back in. I was then informed that they are “unable” to refund purchases after 20 days, regardless of wether they were at fault for the issue. I am extremely disappointed in this company that everyone speaks so highly of. Their app is poorly supported and their customer service is an afterthought. I feel cheated.
App, Product, Product, Support
Support, Delivery, Quality, Helpfulness
negative, negative, negative, negative
App - Support - negative, Product - Delivery - negative, Product - Quality - negative, Support - Helpfulness - negative
### USER:Horrible App, Worse Customer Service, I downloaded this app in the hopes of learning German. I bought a subscription that seemed to work fine for a week or two, and then I started having issues. I would constantly get booted from lessons, or when I signed in I would only have “limited access”, or the language would be switched to something other than German. I finally got fed up and reached out to the support team, but they were no help. They told me over and over again to just sign out and sign back in, despite the fact that I told them I’d done so repeatedly. When I asked to cancel my account and refund my original purchase (because they had been unable to deliver the product I paid for), I was told *again* to just sign out and back in. I was then informed that they are “unable” to refund purchases after 20 days, regardless of wether they were at fault for the issue. I am extremely disappointed in this company that everyone speaks so highly of. Their app is poorly supported and their customer service is an afterthought. I feel cheated. ### ASSISTANT: App - Support - negative, Product - Delivery - negative, Product - Quality - negative, Support - Helpfulness - negative )))
### Review: title: Horrible App, Worse Customer Service, content: I downloaded this app in the hopes of learning German. I bought a subscription that seemed to work fine for a week or two, and then I started having issues. I would constantly get booted from lessons, or when I signed in I would only have “limited access”, or the language would be switched to something other than German. I finally got fed up and reached out to the support team, but they were no help. They told me over and over again to just sign out and sign back in, despite the fact that I told them I’d done so repeatedly. When I asked to cancel my account and refund my original purchase (because they had been unable to deliver the product I paid for), I was told *again* to just sign out and back in. I was then informed that they are “unable” to refund purchases after 20 days, regardless of wether they were at fault for the issue. I am extremely disappointed in this company that everyone speaks so highly of. Their app is poorly supported and their customer service is an afterthought. I feel cheated. ### Analysis: categories: App, Product, Product, Support, aspects: Support, Delivery, Quality, Helpfulness, sentiments: negative, negative, negative, negative )))
### Review: title: Horrible App, Worse Customer Service, content: I downloaded this app in the hopes of learning German. I bought a subscription that seemed to work fine for a week or two, and then I started having issues. I would constantly get booted from lessons, or when I signed in I would only have “limited access”, or the language would be switched to something other than German. I finally got fed up and reached out to the support team, but they were no help. They told me over and over again to just sign out and sign back in, despite the fact that I told them I’d done so repeatedly. When I asked to cancel my account and refund my original purchase (because they had been unable to deliver the product I paid for), I was told *again* to just sign out and back in. I was then informed that they are “unable” to refund purchases after 20 days, regardless of wether they were at fault for the issue. I am extremely disappointed in this company that everyone speaks so highly of. Their app is poorly supported and their customer service is an afterthought. I feel cheated. ### Analysis: categories: (App, Product, Product, Support) aspects: (Support, Delivery, Quality, Helpfulness) sentiments: (negative, negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Horrible App, Worse Customer Service, I downloaded this app in the hopes of learning German. I bought a subscription that seemed to work fine for a week or two, and then I started having issues. I would constantly get booted from lessons, or when I signed in I would only have “limited access”, or the language would be switched to something other than German. I finally got fed up and reached out to the support team, but they were no help. They told me over and over again to just sign out and sign back in, despite the fact that I told them I’d done so repeatedly. When I asked to cancel my account and refund my original purchase (because they had been unable to deliver the product I paid for), I was told *again* to just sign out and back in. I was then informed that they are “unable” to refund purchases after 20 days, regardless of wether they were at fault for the issue. I am extremely disappointed in this company that everyone speaks so highly of. Their app is poorly supported and their customer service is an afterthought. I feel cheated. Output: App - Support - negative, Product - Delivery - negative, Product - Quality - negative, Support - Helpfulness - negative $$$