Fix your app
The app keeps telling me my password is incorrect even after successfully resetting it. I had to call them on the phone to resolve the issue since I was never receiving the reset password email link. The woman on the phone was very kind and helpful. She said there have been major issues with the app all week long. PLEASE fix the app. I’ve used the service before and have greatly enjoyed it and would use again. But I’m starting to lose patience. I still cannot get into the app because it says my password is incorrect which I know isn’t true. It defeats the purpose of convenience if I have to call on the phone to resolve petty issues like this and to simply request an appointment with a doctor. Fix your app before you lose your glowing reputation. This isn’t acceptable.
App, App, App
Usability, Customer Service, Security
Negative, Positive, Negative
App - Usability - Negative, App - Customer Service - Positive, App - Security - Negative
### USER:Fix your app, The app keeps telling me my password is incorrect even after successfully resetting it. I had to call them on the phone to resolve the issue since I was never receiving the reset password email link. The woman on the phone was very kind and helpful. She said there have been major issues with the app all week long. PLEASE fix the app. I’ve used the service before and have greatly enjoyed it and would use again. But I’m starting to lose patience. I still cannot get into the app because it says my password is incorrect which I know isn’t true. It defeats the purpose of convenience if I have to call on the phone to resolve petty issues like this and to simply request an appointment with a doctor.  before you lose your glowing reputation. This isn’t acceptable. ### ASSISTANT: App - Usability - Negative, App - Customer Service - Positive, App - Security - Negative )))
### Review: title: Fix your app, content: The app keeps telling me my password is incorrect even after successfully resetting it. I had to call them on the phone to resolve the issue since I was never receiving the reset password email link. The woman on the phone was very kind and helpful. She said there have been major issues with the app all week long. PLEASE fix the app. I’ve used the service before and have greatly enjoyed it and would use again. But I’m starting to lose patience. I still cannot get into the app because it says my password is incorrect which I know isn’t true. It defeats the purpose of convenience if I have to call on the phone to resolve petty issues like this and to simply request an appointment with a doctor. Fix your app before you lose your glowing reputation. This isn’t acceptable. ### Analysis: categories: App, App, App, aspects: Usability, Customer Service, Security, sentiments: Negative, Positive, Negative )))
### Review: title: Fix your app, content: The app keeps telling me my password is incorrect even after successfully resetting it. I had to call them on the phone to resolve the issue since I was never receiving the reset password email link. The woman on the phone was very kind and helpful. She said there have been major issues with the app all week long. PLEASE fix the app. I’ve used the service before and have greatly enjoyed it and would use again. But I’m starting to lose patience. I still cannot get into the app because it says my password is incorrect which I know isn’t true. It defeats the purpose of convenience if I have to call on the phone to resolve petty issues like this and to simply request an appointment with a doctor. Fix your app before you lose your glowing reputation. This isn’t acceptable. ### Analysis: categories: (App, App, App) aspects: (Usability, Customer Service, Security) sentiments: (Negative, Positive, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Fix your app, The app keeps telling me my password is incorrect even after successfully resetting it. I had to call them on the phone to resolve the issue since I was never receiving the reset password email link. The woman on the phone was very kind and helpful. She said there have been major issues with the app all week long. PLEASE fix the app. I’ve used the service before and have greatly enjoyed it and would use again. But I’m starting to lose patience. I still cannot get into the app because it says my password is incorrect which I know isn’t true. It defeats the purpose of convenience if I have to call on the phone to resolve petty issues like this and to simply request an appointment with a doctor.  before you lose your glowing reputation. This isn’t acceptable. Output: App - Usability - Negative, App - Customer Service - Positive, App - Security - Negative $$$