Everything is a mess
I’ve previously used other telemedicine apps and loved them! This app is the one that happened to work with my insurance. It’s been a disaster! First off, it may be 24/7 but don’t think you’re speaking to anyone soon! My first call took over 40 minutes to hear from anyone! My second one was over an hour! I unfortunately had to call back to back as my first doctor was rude! I told her that I had strep and as I get strep 2-3 times a year, I know what it feels like. She gave me a series of questions and because I said I didn’t have a stomach ache, she said I didn’t have strep! She never even looked at my throat! I explained to her that since I get strep so often I definitely know my symptoms! Again, she told me I was wrong. I know I’m not a doctor, but I know what strep feels like. And lo and behold, I had strep. I don’t understand not wanting to give antibiotics. What can I do with them besides take them and feel better? The only reason it’s not one star is because of the wonderful costumer services rep I spoke with!
Communication, Communication, Personnel, Personnel, UI
Phone support, Wait time, Doctor's bedside manner, Doctor's diagnosis, App navigation
negative, negative, negative, negative, negative
Communication - Phone support - negative, Communication - Wait time - negative, Personnel - Doctor's bedside manner - negative, Personnel - Doctor's diagnosis - negative, UI - App navigation - negative
### USER:Everything is a mess, I’ve previously used other telemedicine apps and loved them! This app is the one that happened to work with my insurance. It’s been a disaster! First off, it may be 24/7 but don’t think you’re speaking to anyone soon! My first call took over 40 minutes to hear from anyone! My second one was over an hour! I unfortunately had to call back to back as my first doctor was rude! I told her that I had strep and as I get strep 2-3 times a year, I know what it feels like. She gave me a series of questions and because I said I didn’t have a stomach ache, she said I didn’t have strep! She never even looked at my throat! I explained to her that since I get strep so often I definitely know my symptoms! Again, she told me I was wrong. I know I’m not a doctor, but I know what strep feels like. And lo and behold, I had strep. I don’t understand not wanting to give antibiotics. What can I do with them besides take them and feel better? The only reason it’s not one star is because of the wonderful costumer services rep I spoke with! ### ASSISTANT: Communication - Phone support - negative, Communication - Wait time - negative, Personnel - Doctor's bedside manner - negative, Personnel - Doctor's diagnosis - negative, UI - App navigation - negative )))
### Review: title: Everything is a mess, content: I’ve previously used other telemedicine apps and loved them! This app is the one that happened to work with my insurance. It’s been a disaster! First off, it may be 24/7 but don’t think you’re speaking to anyone soon! My first call took over 40 minutes to hear from anyone! My second one was over an hour! I unfortunately had to call back to back as my first doctor was rude! I told her that I had strep and as I get strep 2-3 times a year, I know what it feels like. She gave me a series of questions and because I said I didn’t have a stomach ache, she said I didn’t have strep! She never even looked at my throat! I explained to her that since I get strep so often I definitely know my symptoms! Again, she told me I was wrong. I know I’m not a doctor, but I know what strep feels like. And lo and behold, I had strep. I don’t understand not wanting to give antibiotics. What can I do with them besides take them and feel better? The only reason it’s not one star is because of the wonderful costumer services rep I spoke with! ### Analysis: categories: Communication, Communication, Personnel, Personnel, UI, aspects: Phone support, Wait time, Doctor's bedside manner, Doctor's diagnosis, App navigation, sentiments: negative, negative, negative, negative, negative )))
### Review: title: Everything is a mess, content: I’ve previously used other telemedicine apps and loved them! This app is the one that happened to work with my insurance. It’s been a disaster! First off, it may be 24/7 but don’t think you’re speaking to anyone soon! My first call took over 40 minutes to hear from anyone! My second one was over an hour! I unfortunately had to call back to back as my first doctor was rude! I told her that I had strep and as I get strep 2-3 times a year, I know what it feels like. She gave me a series of questions and because I said I didn’t have a stomach ache, she said I didn’t have strep! She never even looked at my throat! I explained to her that since I get strep so often I definitely know my symptoms! Again, she told me I was wrong. I know I’m not a doctor, but I know what strep feels like. And lo and behold, I had strep. I don’t understand not wanting to give antibiotics. What can I do with them besides take them and feel better? The only reason it’s not one star is because of the wonderful costumer services rep I spoke with! ### Analysis: categories: (Communication, Communication, Personnel, Personnel, UI) aspects: (Phone support, Wait time, Doctor's bedside manner, Doctor's diagnosis, App navigation) sentiments: (negative, negative, negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Everything is a mess, I’ve previously used other telemedicine apps and loved them! This app is the one that happened to work with my insurance. It’s been a disaster! First off, it may be 24/7 but don’t think you’re speaking to anyone soon! My first call took over 40 minutes to hear from anyone! My second one was over an hour! I unfortunately had to call back to back as my first doctor was rude! I told her that I had strep and as I get strep 2-3 times a year, I know what it feels like. She gave me a series of questions and because I said I didn’t have a stomach ache, she said I didn’t have strep! She never even looked at my throat! I explained to her that since I get strep so often I definitely know my symptoms! Again, she told me I was wrong. I know I’m not a doctor, but I know what strep feels like. And lo and behold, I had strep. I don’t understand not wanting to give antibiotics. What can I do with them besides take them and feel better? The only reason it’s not one star is because of the wonderful costumer services rep I spoke with! Output: Communication - Phone support - negative, Communication - Wait time - negative, Personnel - Doctor's bedside manner - negative, Personnel - Doctor's diagnosis - negative, UI - App navigation - negative $$$