Poor Customer Care
I have made 5 appointments with Teladoc, using both the “schedule a visit option” and “next available” option and I have yet to have a doctor call me or have an actual visit. The first 4 visits i scheduled where in mid March 2020 when the US erupted in the COVID-19 scare so I assumed they were understaffed and could not call this COVID symptomatic patient. (Except for a random call from Teladoc support staff at 4:50AM which was not appreciated) I had a 6pm visit scheduled tonight and have still at nearly 8pm I have not received a text or email about my call that has still yet to happen. This “service” is very poor and Teladoc does not have care in mind when it comes to their clients. Health care is hard enough in this country and apps like these shouldn’t add the adversity in people’s care.
Customer Care
Service
negative
Customer Care - Service - negative
### USER:Poor Customer Care, I have made 5 appointments with Teladoc, using both the “schedule a visit option” and “next available” option and I have yet to have a doctor call me or have an actual visit. The first 4 visits i scheduled where in mid March 2020 when the US erupted in the COVID-19 scare so I assumed they were understaffed and could not call this COVID symptomatic patient. (Except for a random call from Teladoc support staff at 4:50AM which was not appreciated) I had a 6pm visit scheduled tonight and have still at nearly 8pm I have not received a text or email about my call that has still yet to happen. This “service” is very poor and Teladoc does not have care in mind when it comes to their clients. Health care is hard enough in this country and apps like these shouldn’t add the adversity in people’s care. ### ASSISTANT: Customer Care - Service - negative )))
### Review: title: Poor Customer Care, content: I have made 5 appointments with Teladoc, using both the “schedule a visit option” and “next available” option and I have yet to have a doctor call me or have an actual visit. The first 4 visits i scheduled where in mid March 2020 when the US erupted in the COVID-19 scare so I assumed they were understaffed and could not call this COVID symptomatic patient. (Except for a random call from Teladoc support staff at 4:50AM which was not appreciated) I had a 6pm visit scheduled tonight and have still at nearly 8pm I have not received a text or email about my call that has still yet to happen. This “service” is very poor and Teladoc does not have care in mind when it comes to their clients. Health care is hard enough in this country and apps like these shouldn’t add the adversity in people’s care. ### Analysis: categories: Customer Care, aspects: Service, sentiments: negative )))
### Review: title: Poor Customer Care, content: I have made 5 appointments with Teladoc, using both the “schedule a visit option” and “next available” option and I have yet to have a doctor call me or have an actual visit. The first 4 visits i scheduled where in mid March 2020 when the US erupted in the COVID-19 scare so I assumed they were understaffed and could not call this COVID symptomatic patient. (Except for a random call from Teladoc support staff at 4:50AM which was not appreciated) I had a 6pm visit scheduled tonight and have still at nearly 8pm I have not received a text or email about my call that has still yet to happen. This “service” is very poor and Teladoc does not have care in mind when it comes to their clients. Health care is hard enough in this country and apps like these shouldn’t add the adversity in people’s care. ### Analysis: categories: (Customer Care) aspects: (Service) sentiments: (negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Poor Customer Care, I have made 5 appointments with Teladoc, using both the “schedule a visit option” and “next available” option and I have yet to have a doctor call me or have an actual visit. The first 4 visits i scheduled where in mid March 2020 when the US erupted in the COVID-19 scare so I assumed they were understaffed and could not call this COVID symptomatic patient. (Except for a random call from Teladoc support staff at 4:50AM which was not appreciated) I had a 6pm visit scheduled tonight and have still at nearly 8pm I have not received a text or email about my call that has still yet to happen. This “service” is very poor and Teladoc does not have care in mind when it comes to their clients. Health care is hard enough in this country and apps like these shouldn’t add the adversity in people’s care. Output: Customer Care - Service - negative $$$