👎🏻👎🏻👎🏻
I signed up on Monday.  Today is Friday. I am still going round and round wasting my time. My initial problem was that the course I was given to start was ridiculously simple. I entered I am a moderate level Spanish speaker. My course started me with simple pronouns and greetings for various times of the day. Wrote to customer service which further wasted my time. I was told to go to the My Profile and switch to Spain Spanish since the Latin American Spanish only has level 1.  I wrote back to Babbel saying I only see achievements and activity as options. I finally went to settings and it showed I HAD SIGNED UP FOR SPAIN SPANISH. So my problem was never addressed., , The app itself is not friendly enough for someone who doesn't use apps regularly.  It appears simple but there is so much hunting around on the site to find simple answers. I still don't know how to get other information I asked about when I wrote to customer service which was never answered., , Between the app and the customer service, my take away is the company is not respectful of their customers.
Usability, Customer Service
Interface, Responsiveness
negative, negative
Usability - Interface - negative, Customer Service - Responsiveness - negative
### USER:👎🏻👎🏻👎🏻, I signed up on Monday.  Today is Friday. I am still going round and round wasting my time. My initial problem was that the course I was given to start was ridiculously simple. I entered I am a moderate level Spanish speaker. My course started me with simple pronouns and greetings for various times of the day. Wrote to customer service which further wasted my time. I was told to go to the My Profile and switch to Spain Spanish since the Latin American Spanish only has level 1.  I wrote back to Babbel saying I only see achievements and activity as options. I finally went to settings and it showed I HAD SIGNED UP FOR SPAIN SPANISH. So my problem was never addressed., , The app itself is not friendly enough for someone who doesn't use apps regularly.  It appears simple but there is so much hunting around on the site to find simple answers. I still don't know how to get other information I asked about when I wrote to customer service which was never answered., , Between the app and the customer service, my take away is the company is not respectful of their customers. ### ASSISTANT: Usability - Interface - negative, Customer Service - Responsiveness - negative )))
### Review: title: 👎🏻👎🏻👎🏻, content: I signed up on Monday.  Today is Friday. I am still going round and round wasting my time. My initial problem was that the course I was given to start was ridiculously simple. I entered I am a moderate level Spanish speaker. My course started me with simple pronouns and greetings for various times of the day. Wrote to customer service which further wasted my time. I was told to go to the My Profile and switch to Spain Spanish since the Latin American Spanish only has level 1.  I wrote back to Babbel saying I only see achievements and activity as options. I finally went to settings and it showed I HAD SIGNED UP FOR SPAIN SPANISH. So my problem was never addressed., , The app itself is not friendly enough for someone who doesn't use apps regularly.  It appears simple but there is so much hunting around on the site to find simple answers. I still don't know how to get other information I asked about when I wrote to customer service which was never answered., , Between the app and the customer service, my take away is the company is not respectful of their customers. ### Analysis: categories: Usability, Customer Service, aspects: Interface, Responsiveness, sentiments: negative, negative )))
### Review: title: 👎🏻👎🏻👎🏻, content: I signed up on Monday.  Today is Friday. I am still going round and round wasting my time. My initial problem was that the course I was given to start was ridiculously simple. I entered I am a moderate level Spanish speaker. My course started me with simple pronouns and greetings for various times of the day. Wrote to customer service which further wasted my time. I was told to go to the My Profile and switch to Spain Spanish since the Latin American Spanish only has level 1.  I wrote back to Babbel saying I only see achievements and activity as options. I finally went to settings and it showed I HAD SIGNED UP FOR SPAIN SPANISH. So my problem was never addressed., , The app itself is not friendly enough for someone who doesn't use apps regularly.  It appears simple but there is so much hunting around on the site to find simple answers. I still don't know how to get other information I asked about when I wrote to customer service which was never answered., , Between the app and the customer service, my take away is the company is not respectful of their customers. ### Analysis: categories: (Usability, Customer Service) aspects: (Interface, Responsiveness) sentiments: (negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: 👎🏻👎🏻👎🏻, I signed up on Monday.  Today is Friday. I am still going round and round wasting my time. My initial problem was that the course I was given to start was ridiculously simple. I entered I am a moderate level Spanish speaker. My course started me with simple pronouns and greetings for various times of the day. Wrote to customer service which further wasted my time. I was told to go to the My Profile and switch to Spain Spanish since the Latin American Spanish only has level 1.  I wrote back to Babbel saying I only see achievements and activity as options. I finally went to settings and it showed I HAD SIGNED UP FOR SPAIN SPANISH. So my problem was never addressed., , The app itself is not friendly enough for someone who doesn't use apps regularly.  It appears simple but there is so much hunting around on the site to find simple answers. I still don't know how to get other information I asked about when I wrote to customer service which was never answered., , Between the app and the customer service, my take away is the company is not respectful of their customers. Output: Usability - Interface - negative, Customer Service - Responsiveness - negative $$$