Ok app but auto renews without a reminder
I paid for one year and when it automatically renewed I was caught by surprise. I understand how these subscriptions work, as I have several recurring accounts, but the difference is that the others all send a message to remind me that a payment will be deducted. I cannot keep track of everything a year away and expected a notice as a courtesy. I honestly thought I cancelled it too.  Lately Babbel has been sending me a lot of sale offers, which tells me they want my money and have my email address, and also made me think they knew i wasn’t continuing. It feels like it’s easier for them to just take the debit and have people stuck in an old agreement than to be truly supportive of their customers.  I haven’t heard back from my emails and find contact is not so easy which also gives me a bad feeling. I can’t afford to learn the hard way for an app I never use anymore. Makes me so upset because times are truly hard enough right now.
Billing, Communication, Email Communication, Pricing, Billing
Automatic Renewal, Contact, Reminders, Subscription, Refund Difficulty
negative, negative, negative, negative, negative
Billing - Automatic Renewal - negative, Communication - Contact - negative, Email Communication - Reminders - negative, Pricing - Subscription - negative, Billing - Refund Difficulty - negative
### USER:Ok app but auto renews without a reminder, I paid for one year and when it automatically renewed I was caught by surprise. I understand how these subscriptions work, as I have several recurring accounts, but the difference is that the others all send a message to remind me that a payment will be deducted. I cannot keep track of everything a year away and expected a notice as a courtesy. I honestly thought I cancelled it too.  Lately Babbel has been sending me a lot of sale offers, which tells me they want my money and have my email address, and also made me think they knew i wasn’t continuing. It feels like it’s easier for them to just take the debit and have people stuck in an old agreement than to be truly supportive of their customers.  I haven’t heard back from my emails and find contact is not so easy which also gives me a bad feeling. I can’t afford to learn the hard way for an app I never use anymore. Makes me so upset because times are truly hard enough right now. ### ASSISTANT: Billing - Automatic Renewal - negative, Communication - Contact - negative, Email Communication - Reminders - negative, Pricing - Subscription - negative, Billing - Refund Difficulty - negative )))
### Review: title: Ok app but auto renews without a reminder, content: I paid for one year and when it automatically renewed I was caught by surprise. I understand how these subscriptions work, as I have several recurring accounts, but the difference is that the others all send a message to remind me that a payment will be deducted. I cannot keep track of everything a year away and expected a notice as a courtesy. I honestly thought I cancelled it too.  Lately Babbel has been sending me a lot of sale offers, which tells me they want my money and have my email address, and also made me think they knew i wasn’t continuing. It feels like it’s easier for them to just take the debit and have people stuck in an old agreement than to be truly supportive of their customers.  I haven’t heard back from my emails and find contact is not so easy which also gives me a bad feeling. I can’t afford to learn the hard way for an app I never use anymore. Makes me so upset because times are truly hard enough right now. ### Analysis: categories: Billing, Communication, Email Communication, Pricing, Billing, aspects: Automatic Renewal, Contact, Reminders, Subscription, Refund Difficulty, sentiments: negative, negative, negative, negative, negative )))
### Review: title: Ok app but auto renews without a reminder, content: I paid for one year and when it automatically renewed I was caught by surprise. I understand how these subscriptions work, as I have several recurring accounts, but the difference is that the others all send a message to remind me that a payment will be deducted. I cannot keep track of everything a year away and expected a notice as a courtesy. I honestly thought I cancelled it too.  Lately Babbel has been sending me a lot of sale offers, which tells me they want my money and have my email address, and also made me think they knew i wasn’t continuing. It feels like it’s easier for them to just take the debit and have people stuck in an old agreement than to be truly supportive of their customers.  I haven’t heard back from my emails and find contact is not so easy which also gives me a bad feeling. I can’t afford to learn the hard way for an app I never use anymore. Makes me so upset because times are truly hard enough right now. ### Analysis: categories: (Billing, Communication, Email Communication, Pricing, Billing) aspects: (Automatic Renewal, Contact, Reminders, Subscription, Refund Difficulty) sentiments: (negative, negative, negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Ok app but auto renews without a reminder, I paid for one year and when it automatically renewed I was caught by surprise. I understand how these subscriptions work, as I have several recurring accounts, but the difference is that the others all send a message to remind me that a payment will be deducted. I cannot keep track of everything a year away and expected a notice as a courtesy. I honestly thought I cancelled it too.  Lately Babbel has been sending me a lot of sale offers, which tells me they want my money and have my email address, and also made me think they knew i wasn’t continuing. It feels like it’s easier for them to just take the debit and have people stuck in an old agreement than to be truly supportive of their customers.  I haven’t heard back from my emails and find contact is not so easy which also gives me a bad feeling. I can’t afford to learn the hard way for an app I never use anymore. Makes me so upset because times are truly hard enough right now. Output: Billing - Automatic Renewal - negative, Communication - Contact - negative, Email Communication - Reminders - negative, Pricing - Subscription - negative, Billing - Refund Difficulty - negative $$$