TERRIBLE CUSTOMER SERVICE
What happened to this company?? I put specific delivery instructions, package gets delayed a day for trying to deliver too early? I get told I didn’t put instructions, they “apologize” for the inconvenience! 3 times too many if you ask me. I even double checked to see if they were on there. It’s for every package to this business! The customer service associates are short with you, judge you and assume you’re up to something when you ask for a refund like you’re some lowlife thief! 2 packages were lost coming to my place of business and I was told that I had to make a police report, I’m not making a police report for YOUR FAULT. I’m not going out of MY WAY to correct what YOU messed up. I just won’t use your services ever again. I’m so done with talking to your service chat, calling to get things fixed! All you get is apologies with these people, you can say sorry so many times before you realize it doesn’t mean anything!
Customer Service, Customer Service, Customer Service
Attitude, Responsiveness, Resolution
negative, negative, negative
Customer Service - Attitude - negative, Customer Service - Responsiveness - negative, Customer Service - Resolution - negative
### USER:TERRIBLE CUSTOMER SERVICE, What happened to this company?? I put specific delivery instructions, package gets delayed a day for trying to deliver too early? I get told I didn’t put instructions, they “apologize” for the inconvenience! 3 times too many if you ask me. I even double checked to see if they were on there. It’s for every package to this business! The customer service associates are short with you, judge you and assume you’re up to something when you ask for a refund like you’re some lowlife thief! 2 packages were lost coming to my place of business and I was told that I had to make a police report, I’m not making a police report for YOUR FAULT. I’m not going out of MY WAY to correct what YOU messed up. I just won’t use your services ever again. I’m so done with talking to your service chat, calling to get things fixed! All you get is apologies with these people, you can say sorry so many times before you realize it doesn’t mean anything! ### ASSISTANT: Customer Service - Attitude - negative, Customer Service - Responsiveness - negative, Customer Service - Resolution - negative )))
### Review: title: TERRIBLE CUSTOMER SERVICE, content: What happened to this company?? I put specific delivery instructions, package gets delayed a day for trying to deliver too early? I get told I didn’t put instructions, they “apologize” for the inconvenience! 3 times too many if you ask me. I even double checked to see if they were on there. It’s for every package to this business! The customer service associates are short with you, judge you and assume you’re up to something when you ask for a refund like you’re some lowlife thief! 2 packages were lost coming to my place of business and I was told that I had to make a police report, I’m not making a police report for YOUR FAULT. I’m not going out of MY WAY to correct what YOU messed up. I just won’t use your services ever again. I’m so done with talking to your service chat, calling to get things fixed! All you get is apologies with these people, you can say sorry so many times before you realize it doesn’t mean anything! ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Attitude, Responsiveness, Resolution, sentiments: negative, negative, negative )))
### Review: title: TERRIBLE CUSTOMER SERVICE, content: What happened to this company?? I put specific delivery instructions, package gets delayed a day for trying to deliver too early? I get told I didn’t put instructions, they “apologize” for the inconvenience! 3 times too many if you ask me. I even double checked to see if they were on there. It’s for every package to this business! The customer service associates are short with you, judge you and assume you’re up to something when you ask for a refund like you’re some lowlife thief! 2 packages were lost coming to my place of business and I was told that I had to make a police report, I’m not making a police report for YOUR FAULT. I’m not going out of MY WAY to correct what YOU messed up. I just won’t use your services ever again. I’m so done with talking to your service chat, calling to get things fixed! All you get is apologies with these people, you can say sorry so many times before you realize it doesn’t mean anything! ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Attitude, Responsiveness, Resolution) sentiments: (negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: TERRIBLE CUSTOMER SERVICE, What happened to this company?? I put specific delivery instructions, package gets delayed a day for trying to deliver too early? I get told I didn’t put instructions, they “apologize” for the inconvenience! 3 times too many if you ask me. I even double checked to see if they were on there. It’s for every package to this business! The customer service associates are short with you, judge you and assume you’re up to something when you ask for a refund like you’re some lowlife thief! 2 packages were lost coming to my place of business and I was told that I had to make a police report, I’m not making a police report for YOUR FAULT. I’m not going out of MY WAY to correct what YOU messed up. I just won’t use your services ever again. I’m so done with talking to your service chat, calling to get things fixed! All you get is apologies with these people, you can say sorry so many times before you realize it doesn’t mean anything! Output: Customer Service - Attitude - negative, Customer Service - Responsiveness - negative, Customer Service - Resolution - negative $$$