Frustrating Customer Service
I used to love playing this game as a child. I was a very dedicated player and even poured over $200 dollars into the game. Many years later, I just wanted to get back into the game and admire my old base and the countless hours and hard work that I devoted to this game. I found that I lost access to my account since I didn’t link it to a Supercell id and tried to contact their customer support to no avail. News flash, their support options are horrendous; their email was very difficult to find and offered no help (it referred me to the in-game support). To make matters worse, I can’t even use the in-game support because they banned me for phishing when I was trying to get my OWN account back! I even play their other games, Hay Day, Clash Royale, and Boom Beach, and yet they still suspect me to somehow be suspiciously trying to access someone else’s account instead of the logical explanation of trying to access my own account. To think that an enormous and successful game company such as Supercell has such an atrocious customer support system when their players are paying so much money to them is abhorrent. Shame on them for not putting their players (and customers) at the forefront when we are the sole reason that they’re making money! Sincerely, a frustrated and disappointed former clash player.
Customer-Support, Customer-Support, Customer-Support, Customer-Support, Customer-Support, Customer-Support, Customer-Support
Help Options, Email, In-game Support, Ban, Response Time, Suspicion, Quality
negative, negative, negative, negative, negative, negative, negative
Customer-Support - Help Options - negative, Customer-Support - Email - negative, Customer-Support - In-game Support - negative, Customer-Support - Ban - negative, Customer-Support - Response Time - negative, Customer-Support - Suspicion - negative, Customer-Support - Quality - negative
### USER:Frustrating Customer Service, I used to love playing this game as a child. I was a very dedicated player and even poured over $200 dollars into the game. Many years later, I just wanted to get back into the game and admire my old base and the countless hours and hard work that I devoted to this game. I found that I lost access to my account since I didn’t link it to a Supercell id and tried to contact their customer support to no avail. News flash, their support options are horrendous; their email was very difficult to find and offered no help (it referred me to the in-game support). To make matters worse, I can’t even use the in-game support because they banned me for phishing when I was trying to get my OWN account back! I even play their other games, Hay Day, Clash Royale, and Boom Beach, and yet they still suspect me to somehow be suspiciously trying to access someone else’s account instead of the logical explanation of trying to access my own account. To think that an enormous and successful game company such as Supercell has such an atrocious customer support system when their players are paying so much money to them is abhorrent. Shame on them for not putting their players (and customers) at the forefront when we are the sole reason that they’re making money! Sincerely, a frustrated and disappointed former clash player. ### ASSISTANT: Customer-Support - Help Options - negative, Customer-Support - Email - negative, Customer-Support - In-game Support - negative, Customer-Support - Ban - negative, Customer-Support - Response Time - negative, Customer-Support - Suspicion - negative, Customer-Support - Quality - negative )))
### Review: title: Frustrating Customer Service, content: I used to love playing this game as a child. I was a very dedicated player and even poured over $200 dollars into the game. Many years later, I just wanted to get back into the game and admire my old base and the countless hours and hard work that I devoted to this game. I found that I lost access to my account since I didn’t link it to a Supercell id and tried to contact their customer support to no avail. News flash, their support options are horrendous; their email was very difficult to find and offered no help (it referred me to the in-game support). To make matters worse, I can’t even use the in-game support because they banned me for phishing when I was trying to get my OWN account back! I even play their other games, Hay Day, Clash Royale, and Boom Beach, and yet they still suspect me to somehow be suspiciously trying to access someone else’s account instead of the logical explanation of trying to access my own account. To think that an enormous and successful game company such as Supercell has such an atrocious customer support system when their players are paying so much money to them is abhorrent. Shame on them for not putting their players (and customers) at the forefront when we are the sole reason that they’re making money! Sincerely, a frustrated and disappointed former clash player. ### Analysis: categories: Customer-Support, Customer-Support, Customer-Support, Customer-Support, Customer-Support, Customer-Support, Customer-Support, aspects: Help Options, Email, In-game Support, Ban, Response Time, Suspicion, Quality, sentiments: negative, negative, negative, negative, negative, negative, negative )))
### Review: title: Frustrating Customer Service, content: I used to love playing this game as a child. I was a very dedicated player and even poured over $200 dollars into the game. Many years later, I just wanted to get back into the game and admire my old base and the countless hours and hard work that I devoted to this game. I found that I lost access to my account since I didn’t link it to a Supercell id and tried to contact their customer support to no avail. News flash, their support options are horrendous; their email was very difficult to find and offered no help (it referred me to the in-game support). To make matters worse, I can’t even use the in-game support because they banned me for phishing when I was trying to get my OWN account back! I even play their other games, Hay Day, Clash Royale, and Boom Beach, and yet they still suspect me to somehow be suspiciously trying to access someone else’s account instead of the logical explanation of trying to access my own account. To think that an enormous and successful game company such as Supercell has such an atrocious customer support system when their players are paying so much money to them is abhorrent. Shame on them for not putting their players (and customers) at the forefront when we are the sole reason that they’re making money! Sincerely, a frustrated and disappointed former clash player. ### Analysis: categories: (Customer-Support, Customer-Support, Customer-Support, Customer-Support, Customer-Support, Customer-Support, Customer-Support) aspects: (Help Options, Email, In-game Support, Ban, Response Time, Suspicion, Quality) sentiments: (negative, negative, negative, negative, negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Frustrating Customer Service, I used to love playing this game as a child. I was a very dedicated player and even poured over $200 dollars into the game. Many years later, I just wanted to get back into the game and admire my old base and the countless hours and hard work that I devoted to this game. I found that I lost access to my account since I didn’t link it to a Supercell id and tried to contact their customer support to no avail. News flash, their support options are horrendous; their email was very difficult to find and offered no help (it referred me to the in-game support). To make matters worse, I can’t even use the in-game support because they banned me for phishing when I was trying to get my OWN account back! I even play their other games, Hay Day, Clash Royale, and Boom Beach, and yet they still suspect me to somehow be suspiciously trying to access someone else’s account instead of the logical explanation of trying to access my own account. To think that an enormous and successful game company such as Supercell has such an atrocious customer support system when their players are paying so much money to them is abhorrent. Shame on them for not putting their players (and customers) at the forefront when we are the sole reason that they’re making money! Sincerely, a frustrated and disappointed former clash player. Output: Customer-Support - Help Options - negative, Customer-Support - Email - negative, Customer-Support - In-game Support - negative, Customer-Support - Ban - negative, Customer-Support - Response Time - negative, Customer-Support - Suspicion - negative, Customer-Support - Quality - negative $$$