Great game, but...
I’ve been playing this game for at least five years. Fun game, everything about the game is fine and enjoyable, but contacting support is where my issue comes in. Recently there was an altercation in our clan that resulted in one player being wrongfully banned while the other player walks free. I’m not sure how it started, but player A called player B several racist slurs. Player A also spammed the clan chat with the n word. A minimum of four people reported player A for said behavior. A couple days later, player B gets banned. Player B was presumably reported by player A. Contacted support, which basically said “report it and it’ll be taken care of in 48 hours.” This event happened nearly a week ago. Player A still holds the account, and is in a new clan. All support would need to do is have one person look at the reported message and they could take the appropriate action. I even offered screenshot evidence of the event. The reason this irritates me so much is because not only did supercell let this slide, but the victim was harassed and lost his account for it.
Support, Gameplay
Customer Service, Gameplay
Negative, Positive
Support - Customer Service - Negative, Gameplay - Gameplay - Positive
### USER:Great game, but..., I’ve been playing this game for at least five years. Fun game, everything about the game is fine and enjoyable, but contacting support is where my issue comes in. Recently there was an altercation in our clan that resulted in one player being wrongfully banned while the other player walks free. I’m not sure how it started, but player A called player B several racist slurs. Player A also spammed the clan chat with the n word. A minimum of four people reported player A for said behavior. A couple days later, player B gets banned. Player B was presumably reported by player A. Contacted support, which basically said “report it and it’ll be taken care of in 48 hours.” This event happened nearly a week ago. Player A still holds the account, and is in a new clan. All support would need to do is have one person look at the reported message and they could take the appropriate action. I even offered screenshot evidence of the event. The reason this irritates me so much is because not only did supercell let this slide, but the victim was harassed and lost his account for it. ### ASSISTANT: Support - Customer Service - Negative, Gameplay - Gameplay - Positive )))
### Review: title: Great game, but..., content: I’ve been playing this game for at least five years. Fun game, everything about the game is fine and enjoyable, but contacting support is where my issue comes in. Recently there was an altercation in our clan that resulted in one player being wrongfully banned while the other player walks free. I’m not sure how it started, but player A called player B several racist slurs. Player A also spammed the clan chat with the n word. A minimum of four people reported player A for said behavior. A couple days later, player B gets banned. Player B was presumably reported by player A. Contacted support, which basically said “report it and it’ll be taken care of in 48 hours.” This event happened nearly a week ago. Player A still holds the account, and is in a new clan. All support would need to do is have one person look at the reported message and they could take the appropriate action. I even offered screenshot evidence of the event. The reason this irritates me so much is because not only did supercell let this slide, but the victim was harassed and lost his account for it. ### Analysis: categories: Support, Gameplay, aspects: Customer Service, Gameplay, sentiments: Negative, Positive )))
### Review: title: Great game, but..., content: I’ve been playing this game for at least five years. Fun game, everything about the game is fine and enjoyable, but contacting support is where my issue comes in. Recently there was an altercation in our clan that resulted in one player being wrongfully banned while the other player walks free. I’m not sure how it started, but player A called player B several racist slurs. Player A also spammed the clan chat with the n word. A minimum of four people reported player A for said behavior. A couple days later, player B gets banned. Player B was presumably reported by player A. Contacted support, which basically said “report it and it’ll be taken care of in 48 hours.” This event happened nearly a week ago. Player A still holds the account, and is in a new clan. All support would need to do is have one person look at the reported message and they could take the appropriate action. I even offered screenshot evidence of the event. The reason this irritates me so much is because not only did supercell let this slide, but the victim was harassed and lost his account for it. ### Analysis: categories: (Support, Gameplay) aspects: (Customer Service, Gameplay) sentiments: (Negative, Positive) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great game, but..., I’ve been playing this game for at least five years. Fun game, everything about the game is fine and enjoyable, but contacting support is where my issue comes in. Recently there was an altercation in our clan that resulted in one player being wrongfully banned while the other player walks free. I’m not sure how it started, but player A called player B several racist slurs. Player A also spammed the clan chat with the n word. A minimum of four people reported player A for said behavior. A couple days later, player B gets banned. Player B was presumably reported by player A. Contacted support, which basically said “report it and it’ll be taken care of in 48 hours.” This event happened nearly a week ago. Player A still holds the account, and is in a new clan. All support would need to do is have one person look at the reported message and they could take the appropriate action. I even offered screenshot evidence of the event. The reason this irritates me so much is because not only did supercell let this slide, but the victim was harassed and lost his account for it. Output: Support - Customer Service - Negative, Gameplay - Gameplay - Positive $$$