My account has been locked for over a week I wouldn’t have given 1 star.
My account was locked stating I may be too young to use Instagram. I’ve sent several different pictures of my ID as I finally received a message saying my picture was too small, dark, or blurry but they didn’t specify which. So I sent another picture as they requested because once they see I’m over 13, they will unlock my account. I asked if that picture was better. I have not received a response. I also emailed the same photo that’s clear to me to a friend & they could see it just fine. My account is still locked so I tried to appeal with a different photo. I get a box stating I can’t use that feature because Instagram is trying to limit spam. I waited 24 hours, tried to appeal again, I got the same response. I waited 48 hours, got the same response. I wrote this a few days ago & guess what?! My account is still locked & instead of someone doing their job & reading the emails I’m wasting my time sending, I keep getting an automated response & a link to send a proper ID which I’ve sent from the beginning. If I could give negative stars, we’re there now. Also it has a link to download your content on my account, but it doesn’t work… just like their process for resolving issues.
App-Functionality, App-Responsiveness, App-Functionality
Account Security, Support, Content Download
Negative, Negative, Negative
Account-Status - Lock - negative, App-Feature - Content Download - negative, Support - Response - negative
### USER:My account has been locked for over a week I wouldn’t have given 1 star., My account was locked stating I may be too young to use Instagram. I’ve sent several different pictures of my ID as I finally received a message saying my picture was too small, dark, or blurry but they didn’t specify which. So I sent another picture as they requested because once they see I’m over 13, they will unlock my account. I asked if that picture was better. I have not received a response. I also emailed the same photo that’s clear to me to a friend & they could see it just fine. My account is still locked so I tried to appeal with a different photo. I get a box stating I can’t use that feature because Instagram is trying to limit spam. I waited 24 hours, tried to appeal again, I got the same response. I waited 48 hours, got the same response. I wrote this a few days ago & guess what?! My account is still locked & instead of someone doing their job & reading the emails I’m wasting my time sending, I keep getting an automated response & a link to send a proper ID which I’ve sent from the beginning. If I could give negative stars, we’re there now. Also it has a link to download your content on my account, but it doesn’t work… just like their process for resolving issues. ### ASSISTANT: Account-Status - Lock - negative, App-Feature - Content Download - negative, Support - Response - negative )))
### Review: title: My account has been locked for over a week I wouldn’t have given 1 star., content: My account was locked stating I may be too young to use Instagram. I’ve sent several different pictures of my ID as I finally received a message saying my picture was too small, dark, or blurry but they didn’t specify which. So I sent another picture as they requested because once they see I’m over 13, they will unlock my account. I asked if that picture was better. I have not received a response. I also emailed the same photo that’s clear to me to a friend & they could see it just fine. My account is still locked so I tried to appeal with a different photo. I get a box stating I can’t use that feature because Instagram is trying to limit spam. I waited 24 hours, tried to appeal again, I got the same response. I waited 48 hours, got the same response. I wrote this a few days ago & guess what?! My account is still locked & instead of someone doing their job & reading the emails I’m wasting my time sending, I keep getting an automated response & a link to send a proper ID which I’ve sent from the beginning. If I could give negative stars, we’re there now. Also it has a link to download your content on my account, but it doesn’t work… just like their process for resolving issues. ### Analysis: categories: App-Functionality, App-Responsiveness, App-Functionality, aspects: Account Security, Support, Content Download, sentiments: Negative, Negative, Negative )))
### Review: title: My account has been locked for over a week I wouldn’t have given 1 star., content: My account was locked stating I may be too young to use Instagram. I’ve sent several different pictures of my ID as I finally received a message saying my picture was too small, dark, or blurry but they didn’t specify which. So I sent another picture as they requested because once they see I’m over 13, they will unlock my account. I asked if that picture was better. I have not received a response. I also emailed the same photo that’s clear to me to a friend & they could see it just fine. My account is still locked so I tried to appeal with a different photo. I get a box stating I can’t use that feature because Instagram is trying to limit spam. I waited 24 hours, tried to appeal again, I got the same response. I waited 48 hours, got the same response. I wrote this a few days ago & guess what?! My account is still locked & instead of someone doing their job & reading the emails I’m wasting my time sending, I keep getting an automated response & a link to send a proper ID which I’ve sent from the beginning. If I could give negative stars, we’re there now. Also it has a link to download your content on my account, but it doesn’t work… just like their process for resolving issues. ### Analysis: categories: (App-Functionality, App-Responsiveness, App-Functionality) aspects: (Account Security, Support, Content Download) sentiments: (Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: My account has been locked for over a week I wouldn’t have given 1 star., My account was locked stating I may be too young to use Instagram. I’ve sent several different pictures of my ID as I finally received a message saying my picture was too small, dark, or blurry but they didn’t specify which. So I sent another picture as they requested because once they see I’m over 13, they will unlock my account. I asked if that picture was better. I have not received a response. I also emailed the same photo that’s clear to me to a friend & they could see it just fine. My account is still locked so I tried to appeal with a different photo. I get a box stating I can’t use that feature because Instagram is trying to limit spam. I waited 24 hours, tried to appeal again, I got the same response. I waited 48 hours, got the same response. I wrote this a few days ago & guess what?! My account is still locked & instead of someone doing their job & reading the emails I’m wasting my time sending, I keep getting an automated response & a link to send a proper ID which I’ve sent from the beginning. If I could give negative stars, we’re there now. Also it has a link to download your content on my account, but it doesn’t work… just like their process for resolving issues. Output: Account-Status - Lock - negative, App-Feature - Content Download - negative, Support - Response - negative $$$