Terrible Customer Service
For an app with such a huge platform and millions of users, you would think there would be some way you could contact customer service in order to get through. If you get hacked, you’re on your own. If there’s a glitch with your page or you are having any type of technical trouble, you’re on your own. There is no phone number to call and there’s no way to email a technical support rep. It’s ridiculous. I deactivated mine about a month ago, noting that you can only deactivate once a week. That’s fine. This week I logged back on (4 weeks after deactivating) just to check something, tried to deactivate again when I was done, and I get this message- “Sorry, you can only deactivate once a week. Try again in a few days”. Tried again, same error message. Logged onto my laptop via the website to see if maybe it was just an app problem, nope. Same issue. Even though it’s been a month since I deactivated! I’ve tried this every day for the last week and it won’t let me do it. It’s very frustrating that there’s no customer service number I can call to help with this on their end. , , Step up your customer service, Instagram. I would have left this on a customer service email instead of a bad review , but alas, no such thing exists.
Customer Service
Contact Options
Negative
Customer Service - Customer Service - negative, Customer Service - Customer Service - negative
### USER:Terrible Customer Service, For an app with such a huge platform and millions of users, you would think there would be some way you could contact customer service in order to get through. If you get hacked, you’re on your own. If there’s a glitch with your page or you are having any type of technical trouble, you’re on your own. There is no phone number to call and there’s no way to email a technical support rep. It’s ridiculous. I deactivated mine about a month ago, noting that you can only deactivate once a week. That’s fine. This week I logged back on (4 weeks after deactivating) just to check something, tried to deactivate again when I was done, and I get this message- “Sorry, you can only deactivate once a week. Try again in a few days”. Tried again, same error message. Logged onto my laptop via the website to see if maybe it was just an app problem, nope. Same issue. Even though it’s been a month since I deactivated! I’ve tried this every day for the last week and it won’t let me do it. It’s very frustrating that there’s no customer service number I can call to help with this on their end. , , Step up your customer service, Instagram. I would have left this on a customer service email instead of a bad review , but alas, no such thing exists. ### ASSISTANT: Customer Service - Customer Service - negative, Customer Service - Customer Service - negative )))
### Review: title: Terrible Customer Service, content: For an app with such a huge platform and millions of users, you would think there would be some way you could contact customer service in order to get through. If you get hacked, you’re on your own. If there’s a glitch with your page or you are having any type of technical trouble, you’re on your own. There is no phone number to call and there’s no way to email a technical support rep. It’s ridiculous. I deactivated mine about a month ago, noting that you can only deactivate once a week. That’s fine. This week I logged back on (4 weeks after deactivating) just to check something, tried to deactivate again when I was done, and I get this message- “Sorry, you can only deactivate once a week. Try again in a few days”. Tried again, same error message. Logged onto my laptop via the website to see if maybe it was just an app problem, nope. Same issue. Even though it’s been a month since I deactivated! I’ve tried this every day for the last week and it won’t let me do it. It’s very frustrating that there’s no customer service number I can call to help with this on their end. , , Step up your customer service, Instagram. I would have left this on a customer service email instead of a bad review , but alas, no such thing exists. ### Analysis: categories: Customer Service, aspects: Contact Options, sentiments: Negative )))
### Review: title: Terrible Customer Service, content: For an app with such a huge platform and millions of users, you would think there would be some way you could contact customer service in order to get through. If you get hacked, you’re on your own. If there’s a glitch with your page or you are having any type of technical trouble, you’re on your own. There is no phone number to call and there’s no way to email a technical support rep. It’s ridiculous. I deactivated mine about a month ago, noting that you can only deactivate once a week. That’s fine. This week I logged back on (4 weeks after deactivating) just to check something, tried to deactivate again when I was done, and I get this message- “Sorry, you can only deactivate once a week. Try again in a few days”. Tried again, same error message. Logged onto my laptop via the website to see if maybe it was just an app problem, nope. Same issue. Even though it’s been a month since I deactivated! I’ve tried this every day for the last week and it won’t let me do it. It’s very frustrating that there’s no customer service number I can call to help with this on their end. , , Step up your customer service, Instagram. I would have left this on a customer service email instead of a bad review , but alas, no such thing exists. ### Analysis: categories: (Customer Service) aspects: (Contact Options) sentiments: (Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible Customer Service, For an app with such a huge platform and millions of users, you would think there would be some way you could contact customer service in order to get through. If you get hacked, you’re on your own. If there’s a glitch with your page or you are having any type of technical trouble, you’re on your own. There is no phone number to call and there’s no way to email a technical support rep. It’s ridiculous. I deactivated mine about a month ago, noting that you can only deactivate once a week. That’s fine. This week I logged back on (4 weeks after deactivating) just to check something, tried to deactivate again when I was done, and I get this message- “Sorry, you can only deactivate once a week. Try again in a few days”. Tried again, same error message. Logged onto my laptop via the website to see if maybe it was just an app problem, nope. Same issue. Even though it’s been a month since I deactivated! I’ve tried this every day for the last week and it won’t let me do it. It’s very frustrating that there’s no customer service number I can call to help with this on their end. , , Step up your customer service, Instagram. I would have left this on a customer service email instead of a bad review , but alas, no such thing exists. Output: Customer Service - Customer Service - negative, Customer Service - Customer Service - negative $$$