Horrific process and app.
Mental health dr.  never called and no showed for confirmed visit. Customer service could not contact provider on status and was told they can arrive anytime in the hour, we can’t tell you more. Over an hour was wasted on my end, and with no regard to my time. Rescheduled with another provider -  it is Friday night before a sat. 11am visit, and I’m told to hold it in my calendar - but provider may decline still. Customer service cannot contact provider, doesn’t allow for me to contact them, and has no way of knowing if time will be accepted. I am told wait till tomorrow and see what happens.  If they show - even 45min late - that’s ok - if they just don’t show / that’s ok. If you don’t show - and they do - we charge your insurance.   Very ineffective service - wouldn’t recommend it at all. Paying for a professional service is much more time effective. They also have providers no longer taking new patients on their site, requiring you to start request process all over again.  A failed service from start to finish with zero respect for patient time.
Appointments, Appointments, Appointments, Appointments, Customer Service, Customer Service, Customer Service, Overall, Overall
Responsiveness, Reliability, Timeliness, Availability, Helpfulness, Responsiveness, Accessibility, Effectiveness, Value
negative, negative, negative, negative, negative, negative, negative, negative, negative
Appointments - Responsiveness - negative, Appointments - Reliability - negative, Appointments - Timeliness - negative, Appointments - Availability - negative, Customer Service - Helpfulness - negative, Customer Service - Responsiveness - negative, Customer Service - Accessibility - negative, Overall - Effectiveness - negative, Overall - Value - negative
### USER:Horrific process and app., Mental health dr.  never called and no showed for confirmed visit. Customer service could not contact provider on status and was told they can arrive anytime in the hour, we can’t tell you more. Over an hour was wasted on my end, and with no regard to my time. Rescheduled with another provider -  it is Friday night before a sat. 11am visit, and I’m told to hold it in my calendar - but provider may decline still. Customer service cannot contact provider, doesn’t allow for me to contact them, and has no way of knowing if time will be accepted. I am told wait till tomorrow and see what happens.  If they show - even 45min late - that’s ok - if they just don’t show / that’s ok. If you don’t show - and they do - we charge your insurance.   Very ineffective service - wouldn’t recommend it at all. Paying for a professional service is much more time effective. They also have providers no longer taking new patients on their site, requiring you to start request process all over again.  A failed service from start to finish with zero respect for patient time. ### ASSISTANT: Appointments - Responsiveness - negative, Appointments - Reliability - negative, Appointments - Timeliness - negative, Appointments - Availability - negative, Customer Service - Helpfulness - negative, Customer Service - Responsiveness - negative, Customer Service - Accessibility - negative, Overall - Effectiveness - negative, Overall - Value - negative )))
### Review: title: Horrific process and app., content: Mental health dr.  never called and no showed for confirmed visit. Customer service could not contact provider on status and was told they can arrive anytime in the hour, we can’t tell you more. Over an hour was wasted on my end, and with no regard to my time. Rescheduled with another provider -  it is Friday night before a sat. 11am visit, and I’m told to hold it in my calendar - but provider may decline still. Customer service cannot contact provider, doesn’t allow for me to contact them, and has no way of knowing if time will be accepted. I am told wait till tomorrow and see what happens.  If they show - even 45min late - that’s ok - if they just don’t show / that’s ok. If you don’t show - and they do - we charge your insurance.   Very ineffective service - wouldn’t recommend it at all. Paying for a professional service is much more time effective. They also have providers no longer taking new patients on their site, requiring you to start request process all over again.  A failed service from start to finish with zero respect for patient time. ### Analysis: categories: Appointments, Appointments, Appointments, Appointments, Customer Service, Customer Service, Customer Service, Overall, Overall, aspects: Responsiveness, Reliability, Timeliness, Availability, Helpfulness, Responsiveness, Accessibility, Effectiveness, Value, sentiments: negative, negative, negative, negative, negative, negative, negative, negative, negative )))
### Review: title: Horrific process and app., content: Mental health dr.  never called and no showed for confirmed visit. Customer service could not contact provider on status and was told they can arrive anytime in the hour, we can’t tell you more. Over an hour was wasted on my end, and with no regard to my time. Rescheduled with another provider -  it is Friday night before a sat. 11am visit, and I’m told to hold it in my calendar - but provider may decline still. Customer service cannot contact provider, doesn’t allow for me to contact them, and has no way of knowing if time will be accepted. I am told wait till tomorrow and see what happens.  If they show - even 45min late - that’s ok - if they just don’t show / that’s ok. If you don’t show - and they do - we charge your insurance.   Very ineffective service - wouldn’t recommend it at all. Paying for a professional service is much more time effective. They also have providers no longer taking new patients on their site, requiring you to start request process all over again.  A failed service from start to finish with zero respect for patient time. ### Analysis: categories: (Appointments, Appointments, Appointments, Appointments, Customer Service, Customer Service, Customer Service, Overall, Overall) aspects: (Responsiveness, Reliability, Timeliness, Availability, Helpfulness, Responsiveness, Accessibility, Effectiveness, Value) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Horrific process and app., Mental health dr.  never called and no showed for confirmed visit. Customer service could not contact provider on status and was told they can arrive anytime in the hour, we can’t tell you more. Over an hour was wasted on my end, and with no regard to my time. Rescheduled with another provider -  it is Friday night before a sat. 11am visit, and I’m told to hold it in my calendar - but provider may decline still. Customer service cannot contact provider, doesn’t allow for me to contact them, and has no way of knowing if time will be accepted. I am told wait till tomorrow and see what happens.  If they show - even 45min late - that’s ok - if they just don’t show / that’s ok. If you don’t show - and they do - we charge your insurance.   Very ineffective service - wouldn’t recommend it at all. Paying for a professional service is much more time effective. They also have providers no longer taking new patients on their site, requiring you to start request process all over again.  A failed service from start to finish with zero respect for patient time. Output: Appointments - Responsiveness - negative, Appointments - Reliability - negative, Appointments - Timeliness - negative, Appointments - Availability - negative, Customer Service - Helpfulness - negative, Customer Service - Responsiveness - negative, Customer Service - Accessibility - negative, Overall - Effectiveness - negative, Overall - Value - negative $$$