Very frustrating and disappointed by my app experience
I used this app for a couple of years and had no problems until I’ve recently made purchases and my account gets locked. I thought I forgot the password and went through the reset process, but I can’t access my account because of security reasons, very confused on how and why my account is locked. I put in my billing and address in, I’ve confirmed that everything is mine months ago. Once I get my account locked I have to do everything again, and wait additional days to confirm its mine again. I’ve made purchases that was as cheap as $25, but when I try to buy my college textbooks which is about $100 or more, this is when the problems occur. This app is frustrating and problematic.
App Functionality
Security
Negative
App Functionality - Security - Negative
### USER:Very frustrating and disappointed by my app experience, I used this app for a couple of years and had no problems until I’ve recently made purchases and my account gets locked. I thought I forgot the password and went through the reset process, but I can’t access my account because of security reasons, very confused on how and why my account is locked. I put in my billing and address in, I’ve confirmed that everything is mine months ago. Once I get my account locked I have to do everything again, and wait additional days to confirm its mine again. I’ve made purchases that was as cheap as $25, but when I try to buy my college textbooks which is about $100 or more, this is when the problems occur. This app is frustrating and problematic. ### ASSISTANT: App Functionality - Security - Negative )))
### Review: title: Very frustrating and disappointed by my app experience, content: I used this app for a couple of years and had no problems until I’ve recently made purchases and my account gets locked. I thought I forgot the password and went through the reset process, but I can’t access my account because of security reasons, very confused on how and why my account is locked. I put in my billing and address in, I’ve confirmed that everything is mine months ago. Once I get my account locked I have to do everything again, and wait additional days to confirm its mine again. I’ve made purchases that was as cheap as $25, but when I try to buy my college textbooks which is about $100 or more, this is when the problems occur. This app is frustrating and problematic. ### Analysis: categories: App Functionality, aspects: Security, sentiments: Negative )))
### Review: title: Very frustrating and disappointed by my app experience, content: I used this app for a couple of years and had no problems until I’ve recently made purchases and my account gets locked. I thought I forgot the password and went through the reset process, but I can’t access my account because of security reasons, very confused on how and why my account is locked. I put in my billing and address in, I’ve confirmed that everything is mine months ago. Once I get my account locked I have to do everything again, and wait additional days to confirm its mine again. I’ve made purchases that was as cheap as $25, but when I try to buy my college textbooks which is about $100 or more, this is when the problems occur. This app is frustrating and problematic. ### Analysis: categories: (App Functionality) aspects: (Security) sentiments: (Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Very frustrating and disappointed by my app experience, I used this app for a couple of years and had no problems until I’ve recently made purchases and my account gets locked. I thought I forgot the password and went through the reset process, but I can’t access my account because of security reasons, very confused on how and why my account is locked. I put in my billing and address in, I’ve confirmed that everything is mine months ago. Once I get my account locked I have to do everything again, and wait additional days to confirm its mine again. I’ve made purchases that was as cheap as $25, but when I try to buy my college textbooks which is about $100 or more, this is when the problems occur. This app is frustrating and problematic. Output: App Functionality - Security - Negative $$$