Buggy app causing missed appointments
My insurance provides virtual appointments through Teladoc, otherwise I wouldn’t use it. , , It errors constantly when trying to sign in. It doesn’t refresh unless I spend minutes dragging down the screen, meaning I can’t join appointments or read messages. If I try to join from the text notification, I get authentication errors. , , I’ve often been waiting for an appointment to start, but there’s no way to message your provider unless it’s within a short window after a recent visit. All you can do is wait, call the Help line (leaving the app and ending the session), or send another appointment request and find some “other” box where you can enter a note that you had joined. , , Some of my providers (who’ve been great) have said they didn’t know I was waiting or were waiting on their end as well., , The only way I’ve found to join that’s consistently successful is via the text message sent after my provider starts the session, but if there’s a form to complete that isn’t showing up in my messages, it doesn’t seem like they’re notified to start the session., , I genuinely like my providers but may need to find others, because the app has worked without an error maybe 10% of the time.
App Functionality, App Functionality, App Functionality, App Functionality, Communication, Overall Experience, Providers
Joining Appointments, Authentication, Refreshing, Messaging, Notifying Providers, Joining Consistency, Treatment
Negative, Negative, Negative, Negative, Negative, Negative, Positive
App Functionality - Joining Appointments - Negative, App Functionality - Authentication - Negative, App Functionality - Refreshing - Negative, App Functionality - Messaging - Negative, Communication - Notifying Providers - Negative, Overall Experience - Joining Consistency - Negative, Providers - Treatment - Positive
### USER:Buggy app causing missed appointments, My insurance provides virtual appointments through Teladoc, otherwise I wouldn’t use it. , , It errors constantly when trying to sign in. It doesn’t refresh unless I spend minutes dragging down the screen, meaning I can’t join appointments or read messages. If I try to join from the text notification, I get authentication errors. , , I’ve often been waiting for an appointment to start, but there’s no way to message your provider unless it’s within a short window after a recent visit. All you can do is wait, call the Help line (leaving the app and ending the session), or send another appointment request and find some “other” box where you can enter a note that you had joined. , , Some of my providers (who’ve been great) have said they didn’t know I was waiting or were waiting on their end as well., , The only way I’ve found to join that’s consistently successful is via the text message sent after my provider starts the session, but if there’s a form to complete that isn’t showing up in my messages, it doesn’t seem like they’re notified to start the session., , I genuinely like my providers but may need to find others, because the app has worked without an error maybe 10% of the time. ### ASSISTANT: App Functionality - Joining Appointments - Negative, App Functionality - Authentication - Negative, App Functionality - Refreshing - Negative, App Functionality - Messaging - Negative, Communication - Notifying Providers - Negative, Overall Experience - Joining Consistency - Negative, Providers - Treatment - Positive )))
### Review: title: Buggy app causing missed appointments, content: My insurance provides virtual appointments through Teladoc, otherwise I wouldn’t use it. , , It errors constantly when trying to sign in. It doesn’t refresh unless I spend minutes dragging down the screen, meaning I can’t join appointments or read messages. If I try to join from the text notification, I get authentication errors. , , I’ve often been waiting for an appointment to start, but there’s no way to message your provider unless it’s within a short window after a recent visit. All you can do is wait, call the Help line (leaving the app and ending the session), or send another appointment request and find some “other” box where you can enter a note that you had joined. , , Some of my providers (who’ve been great) have said they didn’t know I was waiting or were waiting on their end as well., , The only way I’ve found to join that’s consistently successful is via the text message sent after my provider starts the session, but if there’s a form to complete that isn’t showing up in my messages, it doesn’t seem like they’re notified to start the session., , I genuinely like my providers but may need to find others, because the app has worked without an error maybe 10% of the time. ### Analysis: categories: App Functionality, App Functionality, App Functionality, App Functionality, Communication, Overall Experience, Providers, aspects: Joining Appointments, Authentication, Refreshing, Messaging, Notifying Providers, Joining Consistency, Treatment, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Positive )))
### Review: title: Buggy app causing missed appointments, content: My insurance provides virtual appointments through Teladoc, otherwise I wouldn’t use it. , , It errors constantly when trying to sign in. It doesn’t refresh unless I spend minutes dragging down the screen, meaning I can’t join appointments or read messages. If I try to join from the text notification, I get authentication errors. , , I’ve often been waiting for an appointment to start, but there’s no way to message your provider unless it’s within a short window after a recent visit. All you can do is wait, call the Help line (leaving the app and ending the session), or send another appointment request and find some “other” box where you can enter a note that you had joined. , , Some of my providers (who’ve been great) have said they didn’t know I was waiting or were waiting on their end as well., , The only way I’ve found to join that’s consistently successful is via the text message sent after my provider starts the session, but if there’s a form to complete that isn’t showing up in my messages, it doesn’t seem like they’re notified to start the session., , I genuinely like my providers but may need to find others, because the app has worked without an error maybe 10% of the time. ### Analysis: categories: (App Functionality, App Functionality, App Functionality, App Functionality, Communication, Overall Experience, Providers) aspects: (Joining Appointments, Authentication, Refreshing, Messaging, Notifying Providers, Joining Consistency, Treatment) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Positive) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Buggy app causing missed appointments, My insurance provides virtual appointments through Teladoc, otherwise I wouldn’t use it. , , It errors constantly when trying to sign in. It doesn’t refresh unless I spend minutes dragging down the screen, meaning I can’t join appointments or read messages. If I try to join from the text notification, I get authentication errors. , , I’ve often been waiting for an appointment to start, but there’s no way to message your provider unless it’s within a short window after a recent visit. All you can do is wait, call the Help line (leaving the app and ending the session), or send another appointment request and find some “other” box where you can enter a note that you had joined. , , Some of my providers (who’ve been great) have said they didn’t know I was waiting or were waiting on their end as well., , The only way I’ve found to join that’s consistently successful is via the text message sent after my provider starts the session, but if there’s a form to complete that isn’t showing up in my messages, it doesn’t seem like they’re notified to start the session., , I genuinely like my providers but may need to find others, because the app has worked without an error maybe 10% of the time. Output: App Functionality - Joining Appointments - Negative, App Functionality - Authentication - Negative, App Functionality - Refreshing - Negative, App Functionality - Messaging - Negative, Communication - Notifying Providers - Negative, Overall Experience - Joining Consistency - Negative, Providers - Treatment - Positive $$$