Lots of issues with app
Best I can say is that I was able to access a video call from the app, but there are a number of problems and inconsistencies that shouldn’t exist. To name a couple:, - pop up message says that if the video call drops the provider will call me on the phone number provided. Ok, fine. Except my provider mentioned when we spoke that she did not have access to my phone number. , - repeated reminder messages to do something regarding an upcoming visit or it would be canceled. There was no option to do anything or ask a question in the app. I had to access the website to find the “accept” button. Why have an app if I have to go to the website?, - finding a new MH provider was infuriating. Why does the app allow you to propose times if none of them are acceptable to the selected provider? If they have no availability, leave them out of the search results. I had to get on the phone with an agent to help me actually schedule an appointment when multiple attempts to get care were declined after I’d gone through the entire intake process multiple times. , , I get that you’re slammed, but this is really frustrating when you’re trying to get care. A chat function or even option to send a message to a human from the app would be a good start. If it exists already, I can’t find it. 🤷‍♀️
App Features, App Features, App Functionality, App Functionality, App Functionality, App Functionality, App Functionality
Chat function, Message sending, Phone number access, Visit reminders, Provider availability, Appointment scheduling, Care access
Negative, Negative, Negative, Negative, Negative, Negative, Negative
App Features - Chat function - Negative, App Features - Message sending - Negative, App Functionality - Phone number access - Negative, App Functionality - Visit reminders - Negative, App Functionality - Provider availability - Negative, App Functionality - Appointment scheduling - Negative, App Functionality - Care access - Negative
### USER:Lots of issues with app, Best I can say is that I was able to access a video call from the app, but there are a number of problems and inconsistencies that shouldn’t exist. To name a couple:, - pop up message says that if the video call drops the provider will call me on the phone number provided. Ok, fine. Except my provider mentioned when we spoke that she did not have access to my phone number. , - repeated reminder messages to do something regarding an upcoming visit or it would be canceled. There was no option to do anything or ask a question in the app. I had to access the website to find the “accept” button. Why have an app if I have to go to the website?, - finding a new MH provider was infuriating. Why does the app allow you to propose times if none of them are acceptable to the selected provider? If they have no availability, leave them out of the search results. I had to get on the phone with an agent to help me actually schedule an appointment when multiple attempts to get care were declined after I’d gone through the entire intake process multiple times. , , I get that you’re slammed, but this is really frustrating when you’re trying to get care. A chat function or even option to send a message to a human from the app would be a good start. If it exists already, I can’t find it. 🤷‍♀️ ### ASSISTANT: App Features - Chat function - Negative, App Features - Message sending - Negative, App Functionality - Phone number access - Negative, App Functionality - Visit reminders - Negative, App Functionality - Provider availability - Negative, App Functionality - Appointment scheduling - Negative, App Functionality - Care access - Negative )))
### Review: title: Lots of issues with app, content: Best I can say is that I was able to access a video call from the app, but there are a number of problems and inconsistencies that shouldn’t exist. To name a couple:, - pop up message says that if the video call drops the provider will call me on the phone number provided. Ok, fine. Except my provider mentioned when we spoke that she did not have access to my phone number. , - repeated reminder messages to do something regarding an upcoming visit or it would be canceled. There was no option to do anything or ask a question in the app. I had to access the website to find the “accept” button. Why have an app if I have to go to the website?, - finding a new MH provider was infuriating. Why does the app allow you to propose times if none of them are acceptable to the selected provider? If they have no availability, leave them out of the search results. I had to get on the phone with an agent to help me actually schedule an appointment when multiple attempts to get care were declined after I’d gone through the entire intake process multiple times. , , I get that you’re slammed, but this is really frustrating when you’re trying to get care. A chat function or even option to send a message to a human from the app would be a good start. If it exists already, I can’t find it. 🤷‍♀️ ### Analysis: categories: App Features, App Features, App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, aspects: Chat function, Message sending, Phone number access, Visit reminders, Provider availability, Appointment scheduling, Care access, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))
### Review: title: Lots of issues with app, content: Best I can say is that I was able to access a video call from the app, but there are a number of problems and inconsistencies that shouldn’t exist. To name a couple:, - pop up message says that if the video call drops the provider will call me on the phone number provided. Ok, fine. Except my provider mentioned when we spoke that she did not have access to my phone number. , - repeated reminder messages to do something regarding an upcoming visit or it would be canceled. There was no option to do anything or ask a question in the app. I had to access the website to find the “accept” button. Why have an app if I have to go to the website?, - finding a new MH provider was infuriating. Why does the app allow you to propose times if none of them are acceptable to the selected provider? If they have no availability, leave them out of the search results. I had to get on the phone with an agent to help me actually schedule an appointment when multiple attempts to get care were declined after I’d gone through the entire intake process multiple times. , , I get that you’re slammed, but this is really frustrating when you’re trying to get care. A chat function or even option to send a message to a human from the app would be a good start. If it exists already, I can’t find it. 🤷‍♀️ ### Analysis: categories: (App Features, App Features, App Functionality, App Functionality, App Functionality, App Functionality, App Functionality) aspects: (Chat function, Message sending, Phone number access, Visit reminders, Provider availability, Appointment scheduling, Care access) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Lots of issues with app, Best I can say is that I was able to access a video call from the app, but there are a number of problems and inconsistencies that shouldn’t exist. To name a couple:, - pop up message says that if the video call drops the provider will call me on the phone number provided. Ok, fine. Except my provider mentioned when we spoke that she did not have access to my phone number. , - repeated reminder messages to do something regarding an upcoming visit or it would be canceled. There was no option to do anything or ask a question in the app. I had to access the website to find the “accept” button. Why have an app if I have to go to the website?, - finding a new MH provider was infuriating. Why does the app allow you to propose times if none of them are acceptable to the selected provider? If they have no availability, leave them out of the search results. I had to get on the phone with an agent to help me actually schedule an appointment when multiple attempts to get care were declined after I’d gone through the entire intake process multiple times. , , I get that you’re slammed, but this is really frustrating when you’re trying to get care. A chat function or even option to send a message to a human from the app would be a good start. If it exists already, I can’t find it. 🤷‍♀️ Output: App Features - Chat function - Negative, App Features - Message sending - Negative, App Functionality - Phone number access - Negative, App Functionality - Visit reminders - Negative, App Functionality - Provider availability - Negative, App Functionality - Appointment scheduling - Negative, App Functionality - Care access - Negative $$$