Great game but customer service isn’t
Amazing game, don’t get me wrong. I’ve played it from 2013 to now and i’ve has lots of fun with it. I got up to town hall 8 with my original village, but when i returned earlier this month, my account got removed from my icloud. I was greatly disappointed and saddened from this, so i contacted supercell through the app and got some amazing help IN THE BEGINNING. It was all going swimmingly when i was informed they couldn’t recover my old base. I was not angered at this because i had already made good progress on my new account and had spent money on this account. Earlier this morning however, i woke up to a message from Supercell saying “i see you have logged on to your missing village! Congratulations!” But i hadn’t. I was confused and said i didn’t have access to my first account with the correct download receipts from 2013. I knew my old account wasn’t coming back, but i had spent 10 dollars on my new account and mad really good progress, so i was excited to be back into the game. About 2 hours ago i logged on to the app to see I was Banned for “Account phishing”. I now have lost 2 accounts, both dear to me and am very unhappy with the service i’ve revived. Gameplay wise, it’s incredible, but just make sure to connect your account if you don’t want it deleted or banned.
Customer Service, Customer Service, Gameplay
Account Recovery, Account Suspension, Gameplay
Negative, Negative, Positive
Customer Service - Account Recovery - Negative, Customer Service - Account Suspension - Negative, Gameplay - Gameplay - Positive
### USER:Great game but customer service isn’t, Amazing game, don’t get me wrong. I’ve played it from 2013 to now and i’ve has lots of fun with it. I got up to town hall 8 with my original village, but when i returned earlier this month, my account got removed from my icloud. I was greatly disappointed and saddened from this, so i contacted supercell through the app and got some amazing help IN THE BEGINNING. It was all going swimmingly when i was informed they couldn’t recover my old base. I was not angered at this because i had already made good progress on my new account and had spent money on this account. Earlier this morning however, i woke up to a message from Supercell saying “i see you have logged on to your missing village! Congratulations!” But i hadn’t. I was confused and said i didn’t have access to my first account with the correct download receipts from 2013. I knew my old account wasn’t coming back, but i had spent 10 dollars on my new account and mad really good progress, so i was excited to be back into the game. About 2 hours ago i logged on to the app to see I was Banned for “Account phishing”. I now have lost 2 accounts, both dear to me and am very unhappy with the service i’ve revived. Gameplay wise, it’s incredible, but just make sure to connect your account if you don’t want it deleted or banned. ### ASSISTANT: Customer Service - Account Recovery - Negative, Customer Service - Account Suspension - Negative, Gameplay - Gameplay - Positive )))
### Review: title: Great game but customer service isn’t, content: Amazing game, don’t get me wrong. I’ve played it from 2013 to now and i’ve has lots of fun with it. I got up to town hall 8 with my original village, but when i returned earlier this month, my account got removed from my icloud. I was greatly disappointed and saddened from this, so i contacted supercell through the app and got some amazing help IN THE BEGINNING. It was all going swimmingly when i was informed they couldn’t recover my old base. I was not angered at this because i had already made good progress on my new account and had spent money on this account. Earlier this morning however, i woke up to a message from Supercell saying “i see you have logged on to your missing village! Congratulations!” But i hadn’t. I was confused and said i didn’t have access to my first account with the correct download receipts from 2013. I knew my old account wasn’t coming back, but i had spent 10 dollars on my new account and mad really good progress, so i was excited to be back into the game. About 2 hours ago i logged on to the app to see I was Banned for “Account phishing”. I now have lost 2 accounts, both dear to me and am very unhappy with the service i’ve revived. Gameplay wise, it’s incredible, but just make sure to connect your account if you don’t want it deleted or banned. ### Analysis: categories: Customer Service, Customer Service, Gameplay, aspects: Account Recovery, Account Suspension, Gameplay, sentiments: Negative, Negative, Positive )))
### Review: title: Great game but customer service isn’t, content: Amazing game, don’t get me wrong. I’ve played it from 2013 to now and i’ve has lots of fun with it. I got up to town hall 8 with my original village, but when i returned earlier this month, my account got removed from my icloud. I was greatly disappointed and saddened from this, so i contacted supercell through the app and got some amazing help IN THE BEGINNING. It was all going swimmingly when i was informed they couldn’t recover my old base. I was not angered at this because i had already made good progress on my new account and had spent money on this account. Earlier this morning however, i woke up to a message from Supercell saying “i see you have logged on to your missing village! Congratulations!” But i hadn’t. I was confused and said i didn’t have access to my first account with the correct download receipts from 2013. I knew my old account wasn’t coming back, but i had spent 10 dollars on my new account and mad really good progress, so i was excited to be back into the game. About 2 hours ago i logged on to the app to see I was Banned for “Account phishing”. I now have lost 2 accounts, both dear to me and am very unhappy with the service i’ve revived. Gameplay wise, it’s incredible, but just make sure to connect your account if you don’t want it deleted or banned. ### Analysis: categories: (Customer Service, Customer Service, Gameplay) aspects: (Account Recovery, Account Suspension, Gameplay) sentiments: (Negative, Negative, Positive) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great game but customer service isn’t, Amazing game, don’t get me wrong. I’ve played it from 2013 to now and i’ve has lots of fun with it. I got up to town hall 8 with my original village, but when i returned earlier this month, my account got removed from my icloud. I was greatly disappointed and saddened from this, so i contacted supercell through the app and got some amazing help IN THE BEGINNING. It was all going swimmingly when i was informed they couldn’t recover my old base. I was not angered at this because i had already made good progress on my new account and had spent money on this account. Earlier this morning however, i woke up to a message from Supercell saying “i see you have logged on to your missing village! Congratulations!” But i hadn’t. I was confused and said i didn’t have access to my first account with the correct download receipts from 2013. I knew my old account wasn’t coming back, but i had spent 10 dollars on my new account and mad really good progress, so i was excited to be back into the game. About 2 hours ago i logged on to the app to see I was Banned for “Account phishing”. I now have lost 2 accounts, both dear to me and am very unhappy with the service i’ve revived. Gameplay wise, it’s incredible, but just make sure to connect your account if you don’t want it deleted or banned. Output: Customer Service - Account Recovery - Negative, Customer Service - Account Suspension - Negative, Gameplay - Gameplay - Positive $$$