Terrible App and Experience
My experience with the Teledoc app and systems has been the worst experience I have had with an app and a company. I had to place 2 separate calls to get myself and my daughter registered after installing the app and trying the online sight as well just so I could schedule an appointment for her. We finally got to schedule an appointment an hour after our first attempt. We waited over an hour and a half and place another call only to find there is no service in our area at this time. Why did it even let us schedule a request then? My daughter is already sick and they have now kept her up well past midnight for nothing!! Then, the person on the phone has to go through all the questions again taking an extraordinary amount of time only to get us to billing and transfer us to a system where we add our payment information and it says payment added at the end, but yet when he transfers us back to him he says it wasn’t added and we can’t proceed. This happens twice. So now, I have waisted two hours and accomplished nothing but making my sick kid more tired and sick. This is a terrible system with more issues than I can even count!
System
Issues
negative
System - Issues - negative
### USER:Terrible App and Experience, My experience with the Teledoc app and systems has been the worst experience I have had with an app and a company. I had to place 2 separate calls to get myself and my daughter registered after installing the app and trying the online sight as well just so I could schedule an appointment for her. We finally got to schedule an appointment an hour after our first attempt. We waited over an hour and a half and place another call only to find there is no service in our area at this time. Why did it even let us schedule a request then? My daughter is already sick and they have now kept her up well past midnight for nothing!! Then, the person on the phone has to go through all the questions again taking an extraordinary amount of time only to get us to billing and transfer us to a system where we add our payment information and it says payment added at the end, but yet when he transfers us back to him he says it wasn’t added and we can’t proceed. This happens twice. So now, I have waisted two hours and accomplished nothing but making my sick kid more tired and sick. This is a terrible system with more issues than I can even count! ### ASSISTANT: System - Issues - negative )))
### Review: title: Terrible App and Experience, content: My experience with the Teledoc app and systems has been the worst experience I have had with an app and a company. I had to place 2 separate calls to get myself and my daughter registered after installing the app and trying the online sight as well just so I could schedule an appointment for her. We finally got to schedule an appointment an hour after our first attempt. We waited over an hour and a half and place another call only to find there is no service in our area at this time. Why did it even let us schedule a request then? My daughter is already sick and they have now kept her up well past midnight for nothing!! Then, the person on the phone has to go through all the questions again taking an extraordinary amount of time only to get us to billing and transfer us to a system where we add our payment information and it says payment added at the end, but yet when he transfers us back to him he says it wasn’t added and we can’t proceed. This happens twice. So now, I have waisted two hours and accomplished nothing but making my sick kid more tired and sick. This is a terrible system with more issues than I can even count! ### Analysis: categories: System, aspects: Issues, sentiments: negative )))
### Review: title: Terrible App and Experience, content: My experience with the Teledoc app and systems has been the worst experience I have had with an app and a company. I had to place 2 separate calls to get myself and my daughter registered after installing the app and trying the online sight as well just so I could schedule an appointment for her. We finally got to schedule an appointment an hour after our first attempt. We waited over an hour and a half and place another call only to find there is no service in our area at this time. Why did it even let us schedule a request then? My daughter is already sick and they have now kept her up well past midnight for nothing!! Then, the person on the phone has to go through all the questions again taking an extraordinary amount of time only to get us to billing and transfer us to a system where we add our payment information and it says payment added at the end, but yet when he transfers us back to him he says it wasn’t added and we can’t proceed. This happens twice. So now, I have waisted two hours and accomplished nothing but making my sick kid more tired and sick. This is a terrible system with more issues than I can even count! ### Analysis: categories: (System) aspects: (Issues) sentiments: (negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible App and Experience, My experience with the Teledoc app and systems has been the worst experience I have had with an app and a company. I had to place 2 separate calls to get myself and my daughter registered after installing the app and trying the online sight as well just so I could schedule an appointment for her. We finally got to schedule an appointment an hour after our first attempt. We waited over an hour and a half and place another call only to find there is no service in our area at this time. Why did it even let us schedule a request then? My daughter is already sick and they have now kept her up well past midnight for nothing!! Then, the person on the phone has to go through all the questions again taking an extraordinary amount of time only to get us to billing and transfer us to a system where we add our payment information and it says payment added at the end, but yet when he transfers us back to him he says it wasn’t added and we can’t proceed. This happens twice. So now, I have waisted two hours and accomplished nothing but making my sick kid more tired and sick. This is a terrible system with more issues than I can even count! Output: System - Issues - negative $$$