***Worst experience ever READ***
Absolute worse experience with customer service i have ever had. I started playing back in 2014 and took a break around 2016. Recently i tried to log back into my old account that i spent 2 years of time developing. During the account recovery process i provided all the required information, facebook used, checking account used for in game purchases, first and last purchases, all phones used during that time. It took 4 days of myself actively trying to communicate with the staff. Customer service only responded to me between the hours of 12:30am and 1:30am, with each response was a new customer service agent requesting the same required information. In the meantime of waiting for a response once every 24 hours, i was playing a fresh account just in case something would have happened. On the 4th day i responded requesting either email, phone or someone closer in to my timezone so i could possibly be reunited with my old account and pick up where i left off, basically th10 but basically maxed th9. After again another 24 hour wait i woke up to my account being banned for “Phishing”. Granted it was only a th5 acc with 4 active days of work its still the principle. You shouldnt want to participate in a company that doesnt support its customers or members.
Customer Service
Customer Service
Negative
Customer Service - Customer Service - Negative
### USER:***Worst experience ever READ***, Absolute worse experience with customer service i have ever had. I started playing back in 2014 and took a break around 2016. Recently i tried to log back into my old account that i spent 2 years of time developing. During the account recovery process i provided all the required information, facebook used, checking account used for in game purchases, first and last purchases, all phones used during that time. It took 4 days of myself actively trying to communicate with the staff. Customer service only responded to me between the hours of 12:30am and 1:30am, with each response was a new customer service agent requesting the same required information. In the meantime of waiting for a response once every 24 hours, i was playing a fresh account just in case something would have happened. On the 4th day i responded requesting either email, phone or someone closer in to my timezone so i could possibly be reunited with my old account and pick up where i left off, basically th10 but basically maxed th9. After again another 24 hour wait i woke up to my account being banned for “Phishing”. Granted it was only a th5 acc with 4 active days of work its still the principle. You shouldnt want to participate in a company that doesnt support its customers or members. ### ASSISTANT: Customer Service - Customer Service - Negative )))
### Review: title: ***Worst experience ever READ***, content: Absolute worse experience with customer service i have ever had. I started playing back in 2014 and took a break around 2016. Recently i tried to log back into my old account that i spent 2 years of time developing. During the account recovery process i provided all the required information, facebook used, checking account used for in game purchases, first and last purchases, all phones used during that time. It took 4 days of myself actively trying to communicate with the staff. Customer service only responded to me between the hours of 12:30am and 1:30am, with each response was a new customer service agent requesting the same required information. In the meantime of waiting for a response once every 24 hours, i was playing a fresh account just in case something would have happened. On the 4th day i responded requesting either email, phone or someone closer in to my timezone so i could possibly be reunited with my old account and pick up where i left off, basically th10 but basically maxed th9. After again another 24 hour wait i woke up to my account being banned for “Phishing”. Granted it was only a th5 acc with 4 active days of work its still the principle. You shouldnt want to participate in a company that doesnt support its customers or members. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: Negative )))
### Review: title: ***Worst experience ever READ***, content: Absolute worse experience with customer service i have ever had. I started playing back in 2014 and took a break around 2016. Recently i tried to log back into my old account that i spent 2 years of time developing. During the account recovery process i provided all the required information, facebook used, checking account used for in game purchases, first and last purchases, all phones used during that time. It took 4 days of myself actively trying to communicate with the staff. Customer service only responded to me between the hours of 12:30am and 1:30am, with each response was a new customer service agent requesting the same required information. In the meantime of waiting for a response once every 24 hours, i was playing a fresh account just in case something would have happened. On the 4th day i responded requesting either email, phone or someone closer in to my timezone so i could possibly be reunited with my old account and pick up where i left off, basically th10 but basically maxed th9. After again another 24 hour wait i woke up to my account being banned for “Phishing”. Granted it was only a th5 acc with 4 active days of work its still the principle. You shouldnt want to participate in a company that doesnt support its customers or members. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: ***Worst experience ever READ***, Absolute worse experience with customer service i have ever had. I started playing back in 2014 and took a break around 2016. Recently i tried to log back into my old account that i spent 2 years of time developing. During the account recovery process i provided all the required information, facebook used, checking account used for in game purchases, first and last purchases, all phones used during that time. It took 4 days of myself actively trying to communicate with the staff. Customer service only responded to me between the hours of 12:30am and 1:30am, with each response was a new customer service agent requesting the same required information. In the meantime of waiting for a response once every 24 hours, i was playing a fresh account just in case something would have happened. On the 4th day i responded requesting either email, phone or someone closer in to my timezone so i could possibly be reunited with my old account and pick up where i left off, basically th10 but basically maxed th9. After again another 24 hour wait i woke up to my account being banned for “Phishing”. Granted it was only a th5 acc with 4 active days of work its still the principle. You shouldnt want to participate in a company that doesnt support its customers or members. Output: Customer Service - Customer Service - Negative $$$