Waste of time
I’ve had an account for a few months since my employer provided it. I thought I had had everything set up online through their website. Except my fault I forgot the password, their fault the password reset email was blank along with every other email they sent me. I called at 11 at night the lady said someone would reach out to me in within the next hour no one did teladoc called me and told me that the provider could not get ahold of me, so I gave her a new number. An hour later same lady calls back and wants to know if I would still like to wait for someone to call or if I just wanted to wait until morning. If I wanted to wait until morning why wouldn’t I just go to the hospital obviously if I’m calling at 11 o’clock at night I wanted to talk to someone now. Waste of time and money
Functionality, Functionality, Customer Service, Customer Service, Customer Service
Password Reset, Password Reset Email, Communication, Responsiveness, Availability
Negative, Negative, Negative, Negative, Negative
Functionality - Password Reset - Negative, Functionality - Password Reset Email - Negative, Customer Service - Communication - Negative, Customer Service - Responsiveness - Negative, Customer Service - Availability - Negative
### USER:Waste of time, I’ve had an account for a few months since my employer provided it. I thought I had had everything set up online through their website. Except my fault I forgot the password, their fault the password reset email was blank along with every other email they sent me. I called at 11 at night the lady said someone would reach out to me in within the next hour no one did teladoc called me and told me that the provider could not get ahold of me, so I gave her a new number. An hour later same lady calls back and wants to know if I would still like to wait for someone to call or if I just wanted to wait until morning. If I wanted to wait until morning why wouldn’t I just go to the hospital obviously if I’m calling at 11 o’clock at night I wanted to talk to someone now.  and money ### ASSISTANT: Functionality - Password Reset - Negative, Functionality - Password Reset Email - Negative, Customer Service - Communication - Negative, Customer Service - Responsiveness - Negative, Customer Service - Availability - Negative )))
### Review: title: Waste of time, content: I’ve had an account for a few months since my employer provided it. I thought I had had everything set up online through their website. Except my fault I forgot the password, their fault the password reset email was blank along with every other email they sent me. I called at 11 at night the lady said someone would reach out to me in within the next hour no one did teladoc called me and told me that the provider could not get ahold of me, so I gave her a new number. An hour later same lady calls back and wants to know if I would still like to wait for someone to call or if I just wanted to wait until morning. If I wanted to wait until morning why wouldn’t I just go to the hospital obviously if I’m calling at 11 o’clock at night I wanted to talk to someone now. Waste of time and money ### Analysis: categories: Functionality, Functionality, Customer Service, Customer Service, Customer Service, aspects: Password Reset, Password Reset Email, Communication, Responsiveness, Availability, sentiments: Negative, Negative, Negative, Negative, Negative )))
### Review: title: Waste of time, content: I’ve had an account for a few months since my employer provided it. I thought I had had everything set up online through their website. Except my fault I forgot the password, their fault the password reset email was blank along with every other email they sent me. I called at 11 at night the lady said someone would reach out to me in within the next hour no one did teladoc called me and told me that the provider could not get ahold of me, so I gave her a new number. An hour later same lady calls back and wants to know if I would still like to wait for someone to call or if I just wanted to wait until morning. If I wanted to wait until morning why wouldn’t I just go to the hospital obviously if I’m calling at 11 o’clock at night I wanted to talk to someone now. Waste of time and money ### Analysis: categories: (Functionality, Functionality, Customer Service, Customer Service, Customer Service) aspects: (Password Reset, Password Reset Email, Communication, Responsiveness, Availability) sentiments: (Negative, Negative, Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Waste of time, I’ve had an account for a few months since my employer provided it. I thought I had had everything set up online through their website. Except my fault I forgot the password, their fault the password reset email was blank along with every other email they sent me. I called at 11 at night the lady said someone would reach out to me in within the next hour no one did teladoc called me and told me that the provider could not get ahold of me, so I gave her a new number. An hour later same lady calls back and wants to know if I would still like to wait for someone to call or if I just wanted to wait until morning. If I wanted to wait until morning why wouldn’t I just go to the hospital obviously if I’m calling at 11 o’clock at night I wanted to talk to someone now.  and money Output: Functionality - Password Reset - Negative, Functionality - Password Reset Email - Negative, Customer Service - Communication - Negative, Customer Service - Responsiveness - Negative, Customer Service - Availability - Negative $$$