Where’s the customer service.
First off, this language app is far superior to any other language app out there. I used it for three years while living in Germany and had a yearly plan for German. , , I just moved back to the states and hadn’t been using the app for awhile due to the move preparations and process. Today I tried to use the app and consider switching to Spanish but all my German data was gone and it said my access was only limited. However, when I look at my subscriptions in my phone settings, I still have my annual German language subscription; yet when I go into the app and try to restore purchases there are none to be found., , Tried to find a way to contact a human through the app and their website, but couldn’t find anything.  I suspect the problem lay in the fact when I moved back to the States and got a new phone and US number it messed with my subscription somehow. But if I am unable to contact a customer service person, how am I able to troubleshoot on my own. My annual subscription was set to renew in 3 days so there’s not much time to figure it out before I get hit with another annual charge for something that doesn’t work.  So i cancelled my (non-functioning) subscription via Apple, deleted the app and came straight here to review. So take my fresh emotions tirade for what it’s worth. This app was great while it worked, but todays prices for the subscription I already had is now twice the price.
Category, Category, Category, Category, Category
App functionality, Learning progress, Subscription, Customer service, Pricing
Negative, Positive, Negative, Negative, Negative
App-Review: ('Where’s the customer service.', ': ', 'First off, this language app is far superior to any other language app out there. I used it for three years while living in Germany and had a yearly plan for German. \n\nI just moved back to the states and hadn’t been using the app for awhile due to the move preparations and process. Today I tried to use the app and consider switching to Spanish but all my German data was gone and it said my access was only limited. However, when I look at my subscriptions in my phone settings, I still have my annual German language subscription; yet when I go into the app and try to restore purchases there are none to be found.\n\nTried to find a way to contact a human through the app and their website, but couldn’t find anything.  I suspect the problem lay in the fact when I moved back to the States and got a new phone and US number it messed with my subscription somehow. But if I am unable to contact a customer service person, how am I able to troubleshoot on my own. My annual subscription was set to renew in 3 days so there’s not much time to figure it out before I get hit with another annual charge for something that doesn’t work.  So i cancelled my (non-functioning) subscription via Apple, deleted the app and came straight here to review. So take my fresh emotions tirade for what it’s worth. This app was great while it worked, but todays prices for the subscription I already had is now twice the price.'), Category - App functionality - Negative, Category - Learning progress - Positive, Category - Subscription - Negative, Category - Customer service - Negative, Category - Pricing - Negative
### USER:Where’s the customer service., First off, this language app is far superior to any other language app out there. I used it for three years while living in Germany and had a yearly plan for German. , , I just moved back to the states and hadn’t been using the app for awhile due to the move preparations and process. Today I tried to use the app and consider switching to Spanish but all my German data was gone and it said my access was only limited. However, when I look at my subscriptions in my phone settings, I still have my annual German language subscription; yet when I go into the app and try to restore purchases there are none to be found., , Tried to find a way to contact a human through the app and their website, but couldn’t find anything.  I suspect the problem lay in the fact when I moved back to the States and got a new phone and US number it messed with my subscription somehow. But if I am unable to contact a customer service person, how am I able to troubleshoot on my own. My annual subscription was set to renew in 3 days so there’s not much time to figure it out before I get hit with another annual charge for something that doesn’t work.  So i cancelled my (non-functioning) subscription via Apple, deleted the app and came straight here to review. So take my fresh emotions tirade for what it’s worth. This app was great while it worked, but todays prices for the subscription I already had is now twice the price. ### ASSISTANT: App-Review: ('', ': ', 'First off, this language app is far superior to any other language app out there. I used it for three years while living in Germany and had a yearly plan for German. \n\nI just moved back to the states and hadn’t been using the app for awhile due to the move preparations and process. Today I tried to use the app and consider switching to Spanish but all my German data was gone and it said my access was only limited. However, when I look at my subscriptions in my phone settings, I still have my annual German language subscription; yet when I go into the app and try to restore purchases there are none to be found.\n\nTried to find a way to contact a human through the app and their website, but couldn’t find anything.  I suspect the problem lay in the fact when I moved back to the States and got a new phone and US number it messed with my subscription somehow. But if I am unable to contact a customer service person, how am I able to troubleshoot on my own. My annual subscription was set to renew in 3 days so there’s not much time to figure it out before I get hit with another annual charge for something that doesn’t work.  So i cancelled my (non-functioning) subscription via Apple, deleted the app and came straight here to review. So take my fresh emotions tirade for what it’s worth. This app was great while it worked, but todays prices for the subscription I already had is now twice the price.'), Category - App functionality - Negative, Category - Learning progress - Positive, Category - Subscription - Negative, Category - Customer service - Negative, Category - Pricing - Negative )))
### Review: title: Where’s the customer service., content: First off, this language app is far superior to any other language app out there. I used it for three years while living in Germany and had a yearly plan for German. , , I just moved back to the states and hadn’t been using the app for awhile due to the move preparations and process. Today I tried to use the app and consider switching to Spanish but all my German data was gone and it said my access was only limited. However, when I look at my subscriptions in my phone settings, I still have my annual German language subscription; yet when I go into the app and try to restore purchases there are none to be found., , Tried to find a way to contact a human through the app and their website, but couldn’t find anything.  I suspect the problem lay in the fact when I moved back to the States and got a new phone and US number it messed with my subscription somehow. But if I am unable to contact a customer service person, how am I able to troubleshoot on my own. My annual subscription was set to renew in 3 days so there’s not much time to figure it out before I get hit with another annual charge for something that doesn’t work.  So i cancelled my (non-functioning) subscription via Apple, deleted the app and came straight here to review. So take my fresh emotions tirade for what it’s worth. This app was great while it worked, but todays prices for the subscription I already had is now twice the price. ### Analysis: categories: Category, Category, Category, Category, Category, aspects: App functionality, Learning progress, Subscription, Customer service, Pricing, sentiments: Negative, Positive, Negative, Negative, Negative )))
### Review: title: Where’s the customer service., content: First off, this language app is far superior to any other language app out there. I used it for three years while living in Germany and had a yearly plan for German. , , I just moved back to the states and hadn’t been using the app for awhile due to the move preparations and process. Today I tried to use the app and consider switching to Spanish but all my German data was gone and it said my access was only limited. However, when I look at my subscriptions in my phone settings, I still have my annual German language subscription; yet when I go into the app and try to restore purchases there are none to be found., , Tried to find a way to contact a human through the app and their website, but couldn’t find anything.  I suspect the problem lay in the fact when I moved back to the States and got a new phone and US number it messed with my subscription somehow. But if I am unable to contact a customer service person, how am I able to troubleshoot on my own. My annual subscription was set to renew in 3 days so there’s not much time to figure it out before I get hit with another annual charge for something that doesn’t work.  So i cancelled my (non-functioning) subscription via Apple, deleted the app and came straight here to review. So take my fresh emotions tirade for what it’s worth. This app was great while it worked, but todays prices for the subscription I already had is now twice the price. ### Analysis: categories: (Category, Category, Category, Category, Category) aspects: (App functionality, Learning progress, Subscription, Customer service, Pricing) sentiments: (Negative, Positive, Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Where’s the customer service., First off, this language app is far superior to any other language app out there. I used it for three years while living in Germany and had a yearly plan for German. , , I just moved back to the states and hadn’t been using the app for awhile due to the move preparations and process. Today I tried to use the app and consider switching to Spanish but all my German data was gone and it said my access was only limited. However, when I look at my subscriptions in my phone settings, I still have my annual German language subscription; yet when I go into the app and try to restore purchases there are none to be found., , Tried to find a way to contact a human through the app and their website, but couldn’t find anything.  I suspect the problem lay in the fact when I moved back to the States and got a new phone and US number it messed with my subscription somehow. But if I am unable to contact a customer service person, how am I able to troubleshoot on my own. My annual subscription was set to renew in 3 days so there’s not much time to figure it out before I get hit with another annual charge for something that doesn’t work.  So i cancelled my (non-functioning) subscription via Apple, deleted the app and came straight here to review. So take my fresh emotions tirade for what it’s worth. This app was great while it worked, but todays prices for the subscription I already had is now twice the price. Output: App-Review: ('', ': ', 'First off, this language app is far superior to any other language app out there. I used it for three years while living in Germany and had a yearly plan for German. \n\nI just moved back to the states and hadn’t been using the app for awhile due to the move preparations and process. Today I tried to use the app and consider switching to Spanish but all my German data was gone and it said my access was only limited. However, when I look at my subscriptions in my phone settings, I still have my annual German language subscription; yet when I go into the app and try to restore purchases there are none to be found.\n\nTried to find a way to contact a human through the app and their website, but couldn’t find anything.  I suspect the problem lay in the fact when I moved back to the States and got a new phone and US number it messed with my subscription somehow. But if I am unable to contact a customer service person, how am I able to troubleshoot on my own. My annual subscription was set to renew in 3 days so there’s not much time to figure it out before I get hit with another annual charge for something that doesn’t work.  So i cancelled my (non-functioning) subscription via Apple, deleted the app and came straight here to review. So take my fresh emotions tirade for what it’s worth. This app was great while it worked, but todays prices for the subscription I already had is now twice the price.'), Category - App functionality - Negative, Category - Learning progress - Positive, Category - Subscription - Negative, Category - Customer service - Negative, Category - Pricing - Negative $$$