Support is not helpful - problem resetting my two step verification PIN
Am utterly disappointed in WhatsApp support’s ability to provide help. Having forgotten my PIN for the two step verification, I requested the reset email from the app many times but still did not receive it (FYI, my email is registered as I have received that email before). Upon contacting support, most times I received the FAQ response, and a few times, an actual person (Meg) would reply. But a solution was never provided. , It’s been a week and the option to reset the account is now available, but this means all pending messages will be deleted - impacting both personal and work correspondence. Can anyone at WhatsApp send me the reset PIN email instead? I do not wish to reset the account if possible.
Support
Support
negative
Support - Support - negative
### USER:Support is not helpful - problem resetting my two step verification PIN, Am utterly disappointed in WhatsApp support’s ability to provide help. Having forgotten my PIN for the two step verification, I requested the reset email from the app many times but still did not receive it (FYI, my email is registered as I have received that email before). Upon contacting support, most times I received the FAQ response, and a few times, an actual person (Meg) would reply. But a solution was never provided. , It’s been a week and the option to reset the account is now available, but this means all pending messages will be deleted - impacting both personal and work correspondence. Can anyone at WhatsApp send me the reset PIN email instead? I do not wish to reset the account if possible. ### ASSISTANT: Support - Support - negative )))
### Review: title: Support is not helpful - problem resetting my two step verification PIN, content: Am utterly disappointed in WhatsApp support’s ability to provide help. Having forgotten my PIN for the two step verification, I requested the reset email from the app many times but still did not receive it (FYI, my email is registered as I have received that email before). Upon contacting support, most times I received the FAQ response, and a few times, an actual person (Meg) would reply. But a solution was never provided. , It’s been a week and the option to reset the account is now available, but this means all pending messages will be deleted - impacting both personal and work correspondence. Can anyone at WhatsApp send me the reset PIN email instead? I do not wish to reset the account if possible. ### Analysis: categories: Support, aspects: Support, sentiments: negative )))
### Review: title: Support is not helpful - problem resetting my two step verification PIN, content: Am utterly disappointed in WhatsApp support’s ability to provide help. Having forgotten my PIN for the two step verification, I requested the reset email from the app many times but still did not receive it (FYI, my email is registered as I have received that email before). Upon contacting support, most times I received the FAQ response, and a few times, an actual person (Meg) would reply. But a solution was never provided. , It’s been a week and the option to reset the account is now available, but this means all pending messages will be deleted - impacting both personal and work correspondence. Can anyone at WhatsApp send me the reset PIN email instead? I do not wish to reset the account if possible. ### Analysis: categories: (Support) aspects: (Support) sentiments: (negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Support is not helpful - problem resetting my two step verification PIN, Am utterly disappointed in WhatsApp support’s ability to provide help. Having forgotten my PIN for the two step verification, I requested the reset email from the app many times but still did not receive it (FYI, my email is registered as I have received that email before). Upon contacting support, most times I received the FAQ response, and a few times, an actual person (Meg) would reply. But a solution was never provided. , It’s been a week and the option to reset the account is now available, but this means all pending messages will be deleted - impacting both personal and work correspondence. Can anyone at WhatsApp send me the reset PIN email instead? I do not wish to reset the account if possible. Output: Support - Support - negative $$$