Associate lack of understanding
I called in wanting to know what my options were since my kids were no longer on my insurance. I repeated my self 3 times and very slowly explained my call but I still was not given any clear  help until I went back into the app to figure it out myself since I was not getting anywhere with my client. Associate needs to listen more and ask questions if they don’t know an answer clearly make the effort to educate themselves. It was just a very trusting call for me infact
Customer Service
Associate
negative
Customer Service - Associate - negative
### USER:Associate lack of understanding, I called in wanting to know what my options were since my kids were no longer on my insurance. I repeated my self 3 times and very slowly explained my call but I still was not given any clear  help until I went back into the app to figure it out myself since I was not getting anywhere with my client. Associate needs to listen more and ask questions if they don’t know an answer clearly make the effort to educate themselves. It was just a very trusting call for me infact ### ASSISTANT: Customer Service - Associate - negative )))
### Review: title: Associate lack of understanding, content: I called in wanting to know what my options were since my kids were no longer on my insurance. I repeated my self 3 times and very slowly explained my call but I still was not given any clear  help until I went back into the app to figure it out myself since I was not getting anywhere with my client. Associate needs to listen more and ask questions if they don’t know an answer clearly make the effort to educate themselves. It was just a very trusting call for me infact ### Analysis: categories: Customer Service, aspects: Associate, sentiments: negative )))
### Review: title: Associate lack of understanding, content: I called in wanting to know what my options were since my kids were no longer on my insurance. I repeated my self 3 times and very slowly explained my call but I still was not given any clear  help until I went back into the app to figure it out myself since I was not getting anywhere with my client. Associate needs to listen more and ask questions if they don’t know an answer clearly make the effort to educate themselves. It was just a very trusting call for me infact ### Analysis: categories: (Customer Service) aspects: (Associate) sentiments: (negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Associate lack of understanding, I called in wanting to know what my options were since my kids were no longer on my insurance. I repeated my self 3 times and very slowly explained my call but I still was not given any clear  help until I went back into the app to figure it out myself since I was not getting anywhere with my client. Associate needs to listen more and ask questions if they don’t know an answer clearly make the effort to educate themselves. It was just a very trusting call for me infact Output: Customer Service - Associate - negative $$$