Very bad experience.
I would have reviewed the product negatively if only for the bad user experience of the voice recognition software. But now I’m primarily reviewing it badly because of their ridiculous financial practices. , , I tried the app for a couple of weeks, but the voice recognition software didn’t work for me. Somehow it couldn’t recognize the way I was saying words in Spanish, so I couldn’t pass those portions of the lessons. And because there was no way to simply skip that portion of the lesson, I was stuck. It rendered the app unusable. I thought that I canceled my subscription, until my wife told me a couple of days ago that I’ve been charged three more times in the last two years. Apparently I didn’t cancel when I thought I did. That’s obviously my fault, and I’m cool not getting a refund for most of that time. But then when I requested a refund for the six months that they just charged me for a week ago, they told me it’s their policy to not refund auto charges. That’s absurd. I haven’t used the app in two years, they can easily refund money to someone who has found no value in their product. I know lots of people have found value in this app. I am not one of them., , Update to say that the company offered me a voucher for more of their products rather than refunding me for the next six months that I haven’t used and don’t intend to use.
Functionality, Pricing, Customer service
Voice recognition software, Subscription, Refund policy
Negative, Negative, Negative
Functionality - Voice recognition software - Negative, Pricing - Subscription - Negative, Customer service - Refund policy - Negative
### USER:Very bad experience., I would have reviewed the product negatively if only for the bad user experience of the voice recognition software. But now I’m primarily reviewing it badly because of their ridiculous financial practices. , , I tried the app for a couple of weeks, but the voice recognition software didn’t work for me. Somehow it couldn’t recognize the way I was saying words in Spanish, so I couldn’t pass those portions of the lessons. And because there was no way to simply skip that portion of the lesson, I was stuck. It rendered the app unusable. I thought that I canceled my subscription, until my wife told me a couple of days ago that I’ve been charged three more times in the last two years. Apparently I didn’t cancel when I thought I did. That’s obviously my fault, and I’m cool not getting a refund for most of that time. But then when I requested a refund for the six months that they just charged me for a week ago, they told me it’s their policy to not refund auto charges. That’s absurd. I haven’t used the app in two years, they can easily refund money to someone who has found no value in their product. I know lots of people have found value in this app. I am not one of them., , Update to say that the company offered me a voucher for more of their products rather than refunding me for the next six months that I haven’t used and don’t intend to use. ### ASSISTANT: Functionality - Voice recognition software - Negative, Pricing - Subscription - Negative, Customer service - Refund policy - Negative )))
### Review: title: Very bad experience., content: I would have reviewed the product negatively if only for the bad user experience of the voice recognition software. But now I’m primarily reviewing it badly because of their ridiculous financial practices. , , I tried the app for a couple of weeks, but the voice recognition software didn’t work for me. Somehow it couldn’t recognize the way I was saying words in Spanish, so I couldn’t pass those portions of the lessons. And because there was no way to simply skip that portion of the lesson, I was stuck. It rendered the app unusable. I thought that I canceled my subscription, until my wife told me a couple of days ago that I’ve been charged three more times in the last two years. Apparently I didn’t cancel when I thought I did. That’s obviously my fault, and I’m cool not getting a refund for most of that time. But then when I requested a refund for the six months that they just charged me for a week ago, they told me it’s their policy to not refund auto charges. That’s absurd. I haven’t used the app in two years, they can easily refund money to someone who has found no value in their product. I know lots of people have found value in this app. I am not one of them., , Update to say that the company offered me a voucher for more of their products rather than refunding me for the next six months that I haven’t used and don’t intend to use. ### Analysis: categories: Functionality, Pricing, Customer service, aspects: Voice recognition software, Subscription, Refund policy, sentiments: Negative, Negative, Negative )))
### Review: title: Very bad experience., content: I would have reviewed the product negatively if only for the bad user experience of the voice recognition software. But now I’m primarily reviewing it badly because of their ridiculous financial practices. , , I tried the app for a couple of weeks, but the voice recognition software didn’t work for me. Somehow it couldn’t recognize the way I was saying words in Spanish, so I couldn’t pass those portions of the lessons. And because there was no way to simply skip that portion of the lesson, I was stuck. It rendered the app unusable. I thought that I canceled my subscription, until my wife told me a couple of days ago that I’ve been charged three more times in the last two years. Apparently I didn’t cancel when I thought I did. That’s obviously my fault, and I’m cool not getting a refund for most of that time. But then when I requested a refund for the six months that they just charged me for a week ago, they told me it’s their policy to not refund auto charges. That’s absurd. I haven’t used the app in two years, they can easily refund money to someone who has found no value in their product. I know lots of people have found value in this app. I am not one of them., , Update to say that the company offered me a voucher for more of their products rather than refunding me for the next six months that I haven’t used and don’t intend to use. ### Analysis: categories: (Functionality, Pricing, Customer service) aspects: (Voice recognition software, Subscription, Refund policy) sentiments: (Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Very bad experience., I would have reviewed the product negatively if only for the bad user experience of the voice recognition software. But now I’m primarily reviewing it badly because of their ridiculous financial practices. , , I tried the app for a couple of weeks, but the voice recognition software didn’t work for me. Somehow it couldn’t recognize the way I was saying words in Spanish, so I couldn’t pass those portions of the lessons. And because there was no way to simply skip that portion of the lesson, I was stuck. It rendered the app unusable. I thought that I canceled my subscription, until my wife told me a couple of days ago that I’ve been charged three more times in the last two years. Apparently I didn’t cancel when I thought I did. That’s obviously my fault, and I’m cool not getting a refund for most of that time. But then when I requested a refund for the six months that they just charged me for a week ago, they told me it’s their policy to not refund auto charges. That’s absurd. I haven’t used the app in two years, they can easily refund money to someone who has found no value in their product. I know lots of people have found value in this app. I am not one of them., , Update to say that the company offered me a voucher for more of their products rather than refunding me for the next six months that I haven’t used and don’t intend to use. Output: Functionality - Voice recognition software - Negative, Pricing - Subscription - Negative, Customer service - Refund policy - Negative $$$