Great when it works, but . . .
Who doesn’t love looking at pictures of friends.  We have an artist account, used to get the word out and generate a fan base.  We sometimes do promotions - so we do pay some for the services.  A big part of what we do is promote others that are similar artists, comment on other peoples posts, and always reply to comments on our page - always positive vibes only - the kind of “engagement” Instagram  encourages.   Then a problem came up out of no where that won’t let others tag us, and they cannot reply to my comments.   They think I have somehow blocked them and get offended. , ,    I have reported it daily.  I have searched all the help sites, I reported it again, I have checked my settings, I have deleted and re-loaded, I have reported it again again.   Nothing works. But what is frustrating is there is NO TECH SUPPORT or help from insta.  None.  No phone number, no email, nothing other than the “report a problem” which has gone completely unanswered.   How do you have a business with no customer support?  It is super frustrating.
Customer Support
Helpfulness
negative
Customer Service - Tech Support - negative
### USER:Great when it works, but . . ., Who doesn’t love looking at pictures of friends.  We have an artist account, used to get the word out and generate a fan base.  We sometimes do promotions - so we do pay some for the services.  A big part of what we do is promote others that are similar artists, comment on other peoples posts, and always reply to comments on our page - always positive vibes only - the kind of “engagement” Instagram  encourages.   Then a problem came up out of no where that won’t let others tag us, and they cannot reply to my comments.   They think I have somehow blocked them and get offended. , ,    I have reported it daily.  I have searched all the help sites, I reported it again, I have checked my settings, I have deleted and re-loaded, I have reported it again again.   Nothing works. But what is frustrating is there is NO TECH SUPPORT or help from insta.  None.  No phone number, no email, nothing other than the “report a problem” which has gone completely unanswered.   How do you have a business with no customer support?  It is super frustrating. ### ASSISTANT: Customer Service - Tech Support - negative )))
### Review: title: Great when it works, but . . ., content: Who doesn’t love looking at pictures of friends.  We have an artist account, used to get the word out and generate a fan base.  We sometimes do promotions - so we do pay some for the services.  A big part of what we do is promote others that are similar artists, comment on other peoples posts, and always reply to comments on our page - always positive vibes only - the kind of “engagement” Instagram  encourages.   Then a problem came up out of no where that won’t let others tag us, and they cannot reply to my comments.   They think I have somehow blocked them and get offended. , ,    I have reported it daily.  I have searched all the help sites, I reported it again, I have checked my settings, I have deleted and re-loaded, I have reported it again again.   Nothing works. But what is frustrating is there is NO TECH SUPPORT or help from insta.  None.  No phone number, no email, nothing other than the “report a problem” which has gone completely unanswered.   How do you have a business with no customer support?  It is super frustrating. ### Analysis: categories: Customer Support, aspects: Helpfulness, sentiments: negative )))
### Review: title: Great when it works, but . . ., content: Who doesn’t love looking at pictures of friends.  We have an artist account, used to get the word out and generate a fan base.  We sometimes do promotions - so we do pay some for the services.  A big part of what we do is promote others that are similar artists, comment on other peoples posts, and always reply to comments on our page - always positive vibes only - the kind of “engagement” Instagram  encourages.   Then a problem came up out of no where that won’t let others tag us, and they cannot reply to my comments.   They think I have somehow blocked them and get offended. , ,    I have reported it daily.  I have searched all the help sites, I reported it again, I have checked my settings, I have deleted and re-loaded, I have reported it again again.   Nothing works. But what is frustrating is there is NO TECH SUPPORT or help from insta.  None.  No phone number, no email, nothing other than the “report a problem” which has gone completely unanswered.   How do you have a business with no customer support?  It is super frustrating. ### Analysis: categories: (Customer Support) aspects: (Helpfulness) sentiments: (negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great when it works, but . . ., Who doesn’t love looking at pictures of friends.  We have an artist account, used to get the word out and generate a fan base.  We sometimes do promotions - so we do pay some for the services.  A big part of what we do is promote others that are similar artists, comment on other peoples posts, and always reply to comments on our page - always positive vibes only - the kind of “engagement” Instagram  encourages.   Then a problem came up out of no where that won’t let others tag us, and they cannot reply to my comments.   They think I have somehow blocked them and get offended. , ,    I have reported it daily.  I have searched all the help sites, I reported it again, I have checked my settings, I have deleted and re-loaded, I have reported it again again.   Nothing works. But what is frustrating is there is NO TECH SUPPORT or help from insta.  None.  No phone number, no email, nothing other than the “report a problem” which has gone completely unanswered.   How do you have a business with no customer support?  It is super frustrating. Output: Customer Service - Tech Support - negative $$$