Please help me!!!!
I have been locked out of my account for almost a month now and there is no proper customer service to help me retrieve my account back. This hacker changed my password, email, and phone number associated with my account. The selfie video submissions are all coming back as though they aren’t recognizing me to verify that it’s really me even though I have a ton of photos of myself on my profile. I have tried to resubmit selfie verification videos time and time again and now I try to submit and an error message pops up. I have resorted to emailing the 2 emails available on the self help section of the app but no response. I am very disappointed in this company. I really want my account back and my photos. Or at the very least to have my old account taken down because the hacker is using my personal photos to post on my storyline and post about crypto currency which I don’t even believe in. They are also sending my friends and family scam messages.
Customer-Service, Privacy, Security
Support, Features, Account
negative, negative, negative
Customer-Service - Support - negative, Privacy - Features - negative, Security - Account - negative
### USER:Please help me!!!!, I have been locked out of my account for almost a month now and there is no proper customer service to help me retrieve my account back. This hacker changed my password, email, and phone number associated with my account. The selfie video submissions are all coming back as though they aren’t recognizing me to verify that it’s really me even though I have a ton of photos of myself on my profile. I have tried to resubmit selfie verification videos time and time again and now I try to submit and an error message pops up. I have resorted to emailing the 2 emails available on the self help section of the app but no response. I am very disappointed in this company. I really want my account back and my photos. Or at the very least to have my old account taken down because the hacker is using my personal photos to post on my storyline and post about crypto currency which I don’t even believe in. They are also sending my friends and family scam messages. ### ASSISTANT: Customer-Service - Support - negative, Privacy - Features - negative, Security - Account - negative )))
### Review: title: Please help me!!!!, content: I have been locked out of my account for almost a month now and there is no proper customer service to help me retrieve my account back. This hacker changed my password, email, and phone number associated with my account. The selfie video submissions are all coming back as though they aren’t recognizing me to verify that it’s really me even though I have a ton of photos of myself on my profile. I have tried to resubmit selfie verification videos time and time again and now I try to submit and an error message pops up. I have resorted to emailing the 2 emails available on the self help section of the app but no response. I am very disappointed in this company. I really want my account back and my photos. Or at the very least to have my old account taken down because the hacker is using my personal photos to post on my storyline and post about crypto currency which I don’t even believe in. They are also sending my friends and family scam messages. ### Analysis: categories: Customer-Service, Privacy, Security, aspects: Support, Features, Account, sentiments: negative, negative, negative )))
### Review: title: Please help me!!!!, content: I have been locked out of my account for almost a month now and there is no proper customer service to help me retrieve my account back. This hacker changed my password, email, and phone number associated with my account. The selfie video submissions are all coming back as though they aren’t recognizing me to verify that it’s really me even though I have a ton of photos of myself on my profile. I have tried to resubmit selfie verification videos time and time again and now I try to submit and an error message pops up. I have resorted to emailing the 2 emails available on the self help section of the app but no response. I am very disappointed in this company. I really want my account back and my photos. Or at the very least to have my old account taken down because the hacker is using my personal photos to post on my storyline and post about crypto currency which I don’t even believe in. They are also sending my friends and family scam messages. ### Analysis: categories: (Customer-Service, Privacy, Security) aspects: (Support, Features, Account) sentiments: (negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Please help me!!!!, I have been locked out of my account for almost a month now and there is no proper customer service to help me retrieve my account back. This hacker changed my password, email, and phone number associated with my account. The selfie video submissions are all coming back as though they aren’t recognizing me to verify that it’s really me even though I have a ton of photos of myself on my profile. I have tried to resubmit selfie verification videos time and time again and now I try to submit and an error message pops up. I have resorted to emailing the 2 emails available on the self help section of the app but no response. I am very disappointed in this company. I really want my account back and my photos. Or at the very least to have my old account taken down because the hacker is using my personal photos to post on my storyline and post about crypto currency which I don’t even believe in. They are also sending my friends and family scam messages. Output: Customer-Service - Support - negative, Privacy - Features - negative, Security - Account - negative $$$