Ya’ll have GOT to have the world’s worst customer service
I have reported a problem of mine regarding my inbox not working multiple times over the PAST 4 MONTHS SINCE I HAD STRATED HAVING THIS PROBLEM. They have had i believe 2 updates since and yet STILL the problem has not been fixed. My app is up to date and the device I am using is an iphone 8+ with an ios that is also currently up to date. Whenever I check my dm inbox, nothing pops up like no conversations or group chats, although I have had conversations with other before. Nothing shows, and the only way I could pull up my dm’s with another person is to create a new message and select the person’s name. After exiting, the person’s @ is the only thing that shows up on screen and no one else’s. I’ve refreshed it multiple times but to no avail. In addition, everytime I exit instagram or go onto a different account, my inbox goes back to being empty as if I had never sent anyone a message before. This has not been an issue in any other account that I log in to. I have also searched for solutions on the internet and YES, there is quite a handful people on the internet who also are currently experiencing this problem and according to one of them, they have had this problem for around 4 months as well. Instagram has done NOTHING to solve it, although there are many people who are evidently experiencing the same difficulty.
App, App
Customer Service, Functionality
Negative, Negative
Customer Service - Customer service - negative, Functionality - Inbox - negative
### USER:Ya’ll have GOT to have the world’s worst customer service, I have reported a problem of mine regarding my inbox not working multiple times over the PAST 4 MONTHS SINCE I HAD STRATED HAVING THIS PROBLEM. They have had i believe 2 updates since and yet STILL the problem has not been fixed. My app is up to date and the device I am using is an iphone 8+ with an ios that is also currently up to date. Whenever I check my dm inbox, nothing pops up like no conversations or group chats, although I have had conversations with other before. Nothing shows, and the only way I could pull up my dm’s with another person is to create a new message and select the person’s name. After exiting, the person’s @ is the only thing that shows up on screen and no one else’s. I’ve refreshed it multiple times but to no avail. In addition, everytime I exit instagram or go onto a different account, my inbox goes back to being empty as if I had never sent anyone a message before. This has not been an issue in any other account that I log in to. I have also searched for solutions on the internet and YES, there is quite a handful people on the internet who also are currently experiencing this problem and according to one of them, they have had this problem for around 4 months as well. Instagram has done NOTHING to solve it, although there are many people who are evidently experiencing the same difficulty. ### ASSISTANT: Customer Service - Customer service - negative, Functionality - Inbox - negative )))
### Review: title: Ya’ll have GOT to have the world’s worst customer service, content: I have reported a problem of mine regarding my inbox not working multiple times over the PAST 4 MONTHS SINCE I HAD STRATED HAVING THIS PROBLEM. They have had i believe 2 updates since and yet STILL the problem has not been fixed. My app is up to date and the device I am using is an iphone 8+ with an ios that is also currently up to date. Whenever I check my dm inbox, nothing pops up like no conversations or group chats, although I have had conversations with other before. Nothing shows, and the only way I could pull up my dm’s with another person is to create a new message and select the person’s name. After exiting, the person’s @ is the only thing that shows up on screen and no one else’s. I’ve refreshed it multiple times but to no avail. In addition, everytime I exit instagram or go onto a different account, my inbox goes back to being empty as if I had never sent anyone a message before. This has not been an issue in any other account that I log in to. I have also searched for solutions on the internet and YES, there is quite a handful people on the internet who also are currently experiencing this problem and according to one of them, they have had this problem for around 4 months as well. Instagram has done NOTHING to solve it, although there are many people who are evidently experiencing the same difficulty. ### Analysis: categories: App, App, aspects: Customer Service, Functionality, sentiments: Negative, Negative )))
### Review: title: Ya’ll have GOT to have the world’s worst customer service, content: I have reported a problem of mine regarding my inbox not working multiple times over the PAST 4 MONTHS SINCE I HAD STRATED HAVING THIS PROBLEM. They have had i believe 2 updates since and yet STILL the problem has not been fixed. My app is up to date and the device I am using is an iphone 8+ with an ios that is also currently up to date. Whenever I check my dm inbox, nothing pops up like no conversations or group chats, although I have had conversations with other before. Nothing shows, and the only way I could pull up my dm’s with another person is to create a new message and select the person’s name. After exiting, the person’s @ is the only thing that shows up on screen and no one else’s. I’ve refreshed it multiple times but to no avail. In addition, everytime I exit instagram or go onto a different account, my inbox goes back to being empty as if I had never sent anyone a message before. This has not been an issue in any other account that I log in to. I have also searched for solutions on the internet and YES, there is quite a handful people on the internet who also are currently experiencing this problem and according to one of them, they have had this problem for around 4 months as well. Instagram has done NOTHING to solve it, although there are many people who are evidently experiencing the same difficulty. ### Analysis: categories: (App, App) aspects: (Customer Service, Functionality) sentiments: (Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Ya’ll have GOT to have the world’s worst customer service, I have reported a problem of mine regarding my inbox not working multiple times over the PAST 4 MONTHS SINCE I HAD STRATED HAVING THIS PROBLEM. They have had i believe 2 updates since and yet STILL the problem has not been fixed. My app is up to date and the device I am using is an iphone 8+ with an ios that is also currently up to date. Whenever I check my dm inbox, nothing pops up like no conversations or group chats, although I have had conversations with other before. Nothing shows, and the only way I could pull up my dm’s with another person is to create a new message and select the person’s name. After exiting, the person’s @ is the only thing that shows up on screen and no one else’s. I’ve refreshed it multiple times but to no avail. In addition, everytime I exit instagram or go onto a different account, my inbox goes back to being empty as if I had never sent anyone a message before. This has not been an issue in any other account that I log in to. I have also searched for solutions on the internet and YES, there is quite a handful people on the internet who also are currently experiencing this problem and according to one of them, they have had this problem for around 4 months as well. Instagram has done NOTHING to solve it, although there are many people who are evidently experiencing the same difficulty. Output: Customer Service - Customer service - negative, Functionality - Inbox - negative $$$