X 2: UNBELIEVABLE!! Do Rosetta Stone. Paid for nothing!
Second review! (Please sew response from developer) , , Excuse me?! “Make sure I contacted support”?! YES!! I contacted support. I have an email BACK from “support” saying they’ll TRY to get back to me..... and yet they have not! Even though you had time to respond here in public. This is clearly company, that cares more about its image than its costumer! ,  , Unbelievable! , , I shouldn’t have to jump through hoops to get what I paid for. , , Not only that but they’re holding back my refund that Apple approved! Never had that happen before.... truly not up to snuff. So unprofessional. , , I started the app to learn Spanish and PAID, for a three month subscription.... which lasted about two hours.... they locked up all the paid content, saying “unlock with a subscription” , , Then I went to settings and I’m apparently not the only one, because there was a whole section on what to do when paid for nothing. Lol So, after following those directions and STILL NOTHING.... I wrote to the customer service, and they sent back an email that they were too busy to answer. , , So I applied for a refund. Keeping fingers crossed that Apple’s customer service is better than Babbles 😶
Support, App Content
Helpfulness, Paid content
negative, negative
Support - Helpfulness - negative, App Content - Paid content - negative
### USER:X 2: UNBELIEVABLE!! Do Rosetta Stone. Paid for nothing!, Second review! (Please sew response from developer) , , Excuse me?! “Make sure I contacted support”?! YES!! I contacted support. I have an email BACK from “support” saying they’ll TRY to get back to me..... and yet they have not! Even though you had time to respond here in public. This is clearly company, that cares more about its image than its costumer! ,  , Unbelievable! , , I shouldn’t have to jump through hoops to get what I paid for. , , Not only that but they’re holding back my refund that Apple approved! Never had that happen before.... truly not up to snuff. So unprofessional. , , I started the app to learn Spanish and PAID, for a three month subscription.... which lasted about two hours.... they locked up all the paid content, saying “unlock with a subscription” , , Then I went to settings and I’m apparently not the only one, because there was a whole section on what to do when paid for nothing. Lol So, after following those directions and STILL NOTHING.... I wrote to the customer service, and they sent back an email that they were too busy to answer. , , So I applied for a refund. Keeping fingers crossed that Apple’s customer service is better than Babbles 😶 ### ASSISTANT: Support - Helpfulness - negative, App Content - Paid content - negative )))
### Review: title: X 2: UNBELIEVABLE!! Do Rosetta Stone. Paid for nothing!, content: Second review! (Please sew response from developer) , , Excuse me?! “Make sure I contacted support”?! YES!! I contacted support. I have an email BACK from “support” saying they’ll TRY to get back to me..... and yet they have not! Even though you had time to respond here in public. This is clearly company, that cares more about its image than its costumer! ,  , Unbelievable! , , I shouldn’t have to jump through hoops to get what I paid for. , , Not only that but they’re holding back my refund that Apple approved! Never had that happen before.... truly not up to snuff. So unprofessional. , , I started the app to learn Spanish and PAID, for a three month subscription.... which lasted about two hours.... they locked up all the paid content, saying “unlock with a subscription” , , Then I went to settings and I’m apparently not the only one, because there was a whole section on what to do when paid for nothing. Lol So, after following those directions and STILL NOTHING.... I wrote to the customer service, and they sent back an email that they were too busy to answer. , , So I applied for a refund. Keeping fingers crossed that Apple’s customer service is better than Babbles 😶 ### Analysis: categories: Support, App Content, aspects: Helpfulness, Paid content, sentiments: negative, negative )))
### Review: title: X 2: UNBELIEVABLE!! Do Rosetta Stone. Paid for nothing!, content: Second review! (Please sew response from developer) , , Excuse me?! “Make sure I contacted support”?! YES!! I contacted support. I have an email BACK from “support” saying they’ll TRY to get back to me..... and yet they have not! Even though you had time to respond here in public. This is clearly company, that cares more about its image than its costumer! ,  , Unbelievable! , , I shouldn’t have to jump through hoops to get what I paid for. , , Not only that but they’re holding back my refund that Apple approved! Never had that happen before.... truly not up to snuff. So unprofessional. , , I started the app to learn Spanish and PAID, for a three month subscription.... which lasted about two hours.... they locked up all the paid content, saying “unlock with a subscription” , , Then I went to settings and I’m apparently not the only one, because there was a whole section on what to do when paid for nothing. Lol So, after following those directions and STILL NOTHING.... I wrote to the customer service, and they sent back an email that they were too busy to answer. , , So I applied for a refund. Keeping fingers crossed that Apple’s customer service is better than Babbles 😶 ### Analysis: categories: (Support, App Content) aspects: (Helpfulness, Paid content) sentiments: (negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: X 2: UNBELIEVABLE!! Do Rosetta Stone. Paid for nothing!, Second review! (Please sew response from developer) , , Excuse me?! “Make sure I contacted support”?! YES!! I contacted support. I have an email BACK from “support” saying they’ll TRY to get back to me..... and yet they have not! Even though you had time to respond here in public. This is clearly company, that cares more about its image than its costumer! ,  , Unbelievable! , , I shouldn’t have to jump through hoops to get what I paid for. , , Not only that but they’re holding back my refund that Apple approved! Never had that happen before.... truly not up to snuff. So unprofessional. , , I started the app to learn Spanish and PAID, for a three month subscription.... which lasted about two hours.... they locked up all the paid content, saying “unlock with a subscription” , , Then I went to settings and I’m apparently not the only one, because there was a whole section on what to do when paid for nothing. Lol So, after following those directions and STILL NOTHING.... I wrote to the customer service, and they sent back an email that they were too busy to answer. , , So I applied for a refund. Keeping fingers crossed that Apple’s customer service is better than Babbles 😶 Output: Support - Helpfulness - negative, App Content - Paid content - negative $$$