Great app, terrible support.
Instagram has been my favorite apps for a very long time, i used to spend all my time on this app but i have been logged out many many times for zero reasons at all. The last straw has started a few days ago when i was logged out to my account once again, but this time was different. I was met with a message saying “Sorry, there was a problem with your request.” ,which has happened before but easily fixed when i changed my password. This time, the app REFUSES to let me log in no matter how many times i change my password. The support website give absolutely no help and the email+phone number has now been terminated for whatever reason. I have done everything i can to reset it solve this issue but nothing has worked. I even reported a technical problem using my second account including screenshots. I was sent no email or any information regarding what happened and i’ve recently been seeing that i am not the only one having this issue. This may not be an issue for everyone, but it genuinely disappoints me and everyone else who has been experiencing this issue. I want to continue to love this app, but it will not let me and the people running it won’t help. Instagram, please do better.
App, App, App
Support, Login, UX
Negative, Negative, Negative
App-Support - Login - Negative, App-Support - Help-Website - Negative, App-Support - Phone - Negative, App-Support - Email - Negative, App-Support - Technical-Resolution - Negative, App-Appeal - Community - Negative
### USER:Great app, terrible support., Instagram has been my favorite apps for a very long time, i used to spend all my time on this app but i have been logged out many many times for zero reasons at all. The last straw has started a few days ago when i was logged out to my account once again, but this time was different. I was met with a message saying “Sorry, there was a problem with your request.” ,which has happened before but easily fixed when i changed my password. This time, the app REFUSES to let me log in no matter how many times i change my password. The support website give absolutely no help and the email+phone number has now been terminated for whatever reason. I have done everything i can to reset it solve this issue but nothing has worked. I even reported a technical problem using my second account including screenshots. I was sent no email or any information regarding what happened and i’ve recently been seeing that i am not the only one having this issue. This may not be an issue for everyone, but it genuinely disappoints me and everyone else who has been experiencing this issue. I want to continue to love this app, but it will not let me and the people running it won’t help. Instagram, please do better. ### ASSISTANT: App-Support - Login - Negative, App-Support - Help-Website - Negative, App-Support - Phone - Negative, App-Support - Email - Negative, App-Support - Technical-Resolution - Negative, App-Appeal - Community - Negative )))
### Review: title: Great app, terrible support., content: Instagram has been my favorite apps for a very long time, i used to spend all my time on this app but i have been logged out many many times for zero reasons at all. The last straw has started a few days ago when i was logged out to my account once again, but this time was different. I was met with a message saying “Sorry, there was a problem with your request.” ,which has happened before but easily fixed when i changed my password. This time, the app REFUSES to let me log in no matter how many times i change my password. The support website give absolutely no help and the email+phone number has now been terminated for whatever reason. I have done everything i can to reset it solve this issue but nothing has worked. I even reported a technical problem using my second account including screenshots. I was sent no email or any information regarding what happened and i’ve recently been seeing that i am not the only one having this issue. This may not be an issue for everyone, but it genuinely disappoints me and everyone else who has been experiencing this issue. I want to continue to love this app, but it will not let me and the people running it won’t help. Instagram, please do better. ### Analysis: categories: App, App, App, aspects: Support, Login, UX, sentiments: Negative, Negative, Negative )))
### Review: title: Great app, terrible support., content: Instagram has been my favorite apps for a very long time, i used to spend all my time on this app but i have been logged out many many times for zero reasons at all. The last straw has started a few days ago when i was logged out to my account once again, but this time was different. I was met with a message saying “Sorry, there was a problem with your request.” ,which has happened before but easily fixed when i changed my password. This time, the app REFUSES to let me log in no matter how many times i change my password. The support website give absolutely no help and the email+phone number has now been terminated for whatever reason. I have done everything i can to reset it solve this issue but nothing has worked. I even reported a technical problem using my second account including screenshots. I was sent no email or any information regarding what happened and i’ve recently been seeing that i am not the only one having this issue. This may not be an issue for everyone, but it genuinely disappoints me and everyone else who has been experiencing this issue. I want to continue to love this app, but it will not let me and the people running it won’t help. Instagram, please do better. ### Analysis: categories: (App, App, App) aspects: (Support, Login, UX) sentiments: (Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great app, terrible support., Instagram has been my favorite apps for a very long time, i used to spend all my time on this app but i have been logged out many many times for zero reasons at all. The last straw has started a few days ago when i was logged out to my account once again, but this time was different. I was met with a message saying “Sorry, there was a problem with your request.” ,which has happened before but easily fixed when i changed my password. This time, the app REFUSES to let me log in no matter how many times i change my password. The support website give absolutely no help and the email+phone number has now been terminated for whatever reason. I have done everything i can to reset it solve this issue but nothing has worked. I even reported a technical problem using my second account including screenshots. I was sent no email or any information regarding what happened and i’ve recently been seeing that i am not the only one having this issue. This may not be an issue for everyone, but it genuinely disappoints me and everyone else who has been experiencing this issue. I want to continue to love this app, but it will not let me and the people running it won’t help. Instagram, please do better. Output: App-Support - Login - Negative, App-Support - Help-Website - Negative, App-Support - Phone - Negative, App-Support - Email - Negative, App-Support - Technical-Resolution - Negative, App-Appeal - Community - Negative $$$