Failure in their 2 factor authentication
Generally I would give this app 5 stars. But their attempt at having people secure their accounts is an utter failure. I logged out for the holidays and deleted the app and am entirely unable to get back in. I use the back up codes I was given BY THE APP when I set up 2fa, and they do not work. There is no one to contact for help. Their video selfie facial recognition software does not work (maybe bc the majority of pictures are my kids?). I would gladly provide a copy of my ID but there is no help email to contact. No customer service. Just a help center that utterly fails on every level to help you in any way. If you get through to their privacy department they ignore you rather than transferring to someone who can actually help. I did what I was supposed to do, I screen shot the codes. The system failed. Now I’m locked out, can’t respond to messages, can’t access anything I’ve saved, and I can’t delete it just to get it off the web. Maybe this is a sign to delete social media entirely, but it does not sit well that I cannot even get rid of the account that I have and I have my children’s photos on there. Thankfully my account is private. I am so disappointed that in 2023 a company as large as Meta cannot figure this out. It’s unacceptable.
Security
2FA
Negative
Security - 2-factor authentication - negative, Security - Customer service - negative, Security - Data privacy - negative
### USER:Failure in their 2 factor authentication, Generally I would give this app 5 stars. But their attempt at having people secure their accounts is an utter failure. I logged out for the holidays and deleted the app and am entirely unable to get back in. I use the back up codes I was given BY THE APP when I set up 2fa, and they do not work. There is no one to contact for help. Their video selfie facial recognition software does not work (maybe bc the majority of pictures are my kids?). I would gladly provide a copy of my ID but there is no help email to contact. No customer service. Just a help center that utterly fails on every level to help you in any way. If you get through to their privacy department they ignore you rather than transferring to someone who can actually help. I did what I was supposed to do, I screen shot the codes. The system failed. Now I’m locked out, can’t respond to messages, can’t access anything I’ve saved, and I can’t delete it just to get it off the web. Maybe this is a sign to delete social media entirely, but it does not sit well that I cannot even get rid of the account that I have and I have my children’s photos on there. Thankfully my account is private. I am so disappointed that in 2023 a company as large as Meta cannot figure this out. It’s unacceptable. ### ASSISTANT: Security - 2-factor authentication - negative, Security - Customer service - negative, Security - Data privacy - negative )))
### Review: title: Failure in their 2 factor authentication, content: Generally I would give this app 5 stars. But their attempt at having people secure their accounts is an utter failure. I logged out for the holidays and deleted the app and am entirely unable to get back in. I use the back up codes I was given BY THE APP when I set up 2fa, and they do not work. There is no one to contact for help. Their video selfie facial recognition software does not work (maybe bc the majority of pictures are my kids?). I would gladly provide a copy of my ID but there is no help email to contact. No customer service. Just a help center that utterly fails on every level to help you in any way. If you get through to their privacy department they ignore you rather than transferring to someone who can actually help. I did what I was supposed to do, I screen shot the codes. The system failed. Now I’m locked out, can’t respond to messages, can’t access anything I’ve saved, and I can’t delete it just to get it off the web. Maybe this is a sign to delete social media entirely, but it does not sit well that I cannot even get rid of the account that I have and I have my children’s photos on there. Thankfully my account is private. I am so disappointed that in 2023 a company as large as Meta cannot figure this out. It’s unacceptable. ### Analysis: categories: Security, aspects: 2FA, sentiments: Negative )))
### Review: title: Failure in their 2 factor authentication, content: Generally I would give this app 5 stars. But their attempt at having people secure their accounts is an utter failure. I logged out for the holidays and deleted the app and am entirely unable to get back in. I use the back up codes I was given BY THE APP when I set up 2fa, and they do not work. There is no one to contact for help. Their video selfie facial recognition software does not work (maybe bc the majority of pictures are my kids?). I would gladly provide a copy of my ID but there is no help email to contact. No customer service. Just a help center that utterly fails on every level to help you in any way. If you get through to their privacy department they ignore you rather than transferring to someone who can actually help. I did what I was supposed to do, I screen shot the codes. The system failed. Now I’m locked out, can’t respond to messages, can’t access anything I’ve saved, and I can’t delete it just to get it off the web. Maybe this is a sign to delete social media entirely, but it does not sit well that I cannot even get rid of the account that I have and I have my children’s photos on there. Thankfully my account is private. I am so disappointed that in 2023 a company as large as Meta cannot figure this out. It’s unacceptable. ### Analysis: categories: (Security) aspects: (2FA) sentiments: (Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Failure in their 2 factor authentication, Generally I would give this app 5 stars. But their attempt at having people secure their accounts is an utter failure. I logged out for the holidays and deleted the app and am entirely unable to get back in. I use the back up codes I was given BY THE APP when I set up 2fa, and they do not work. There is no one to contact for help. Their video selfie facial recognition software does not work (maybe bc the majority of pictures are my kids?). I would gladly provide a copy of my ID but there is no help email to contact. No customer service. Just a help center that utterly fails on every level to help you in any way. If you get through to their privacy department they ignore you rather than transferring to someone who can actually help. I did what I was supposed to do, I screen shot the codes. The system failed. Now I’m locked out, can’t respond to messages, can’t access anything I’ve saved, and I can’t delete it just to get it off the web. Maybe this is a sign to delete social media entirely, but it does not sit well that I cannot even get rid of the account that I have and I have my children’s photos on there. Thankfully my account is private. I am so disappointed that in 2023 a company as large as Meta cannot figure this out. It’s unacceptable. Output: Security - 2-factor authentication - negative, Security - Customer service - negative, Security - Data privacy - negative $$$