Terrible Support
Had IG for a while and used it like most people would. Random browsing for entertainment and keeping up with friends. I barely make comments on posts, and never go out of my way to message others unless I'm messaged first or unless they're friends I've known for years. I try to log in one day, but can't. I get a pop up notification saying I "violated terms of agreement" after having not talked to anyone for a week on the app. There's no way to appeal, no way to make a new account, no help whatsoever with my account, and no reason stated for my completely random and out of left field ban. It was great while it was accessible, but there is a serious lack of support and help with this app. In the same breath, my Facebook account was also disabled and deleted. Again, I only use that to browse and repost things that I came across that amused me or that I thought were cool. It's a shame that there's no user friendly support, and it's extremely frustrating that after years of use, I was suddenly banned without reason or warning. I'd love to get my account back, but I'm not optimistic about it since all attempts to contact them through Facebook have been completely ignored. Hopefully for other users things don't go the way they did for me.
Support
Support
negative
Support - Support - negative
### USER:Terrible Support, Had IG for a while and used it like most people would. Random browsing for entertainment and keeping up with friends. I barely make comments on posts, and never go out of my way to message others unless I'm messaged first or unless they're friends I've known for years. I try to log in one day, but can't. I get a pop up notification saying I "violated terms of agreement" after having not talked to anyone for a week on the app. There's no way to appeal, no way to make a new account, no help whatsoever with my account, and no reason stated for my completely random and out of left field ban. It was great while it was accessible, but there is a serious lack of support and help with this app. In the same breath, my Facebook account was also disabled and deleted. Again, I only use that to browse and repost things that I came across that amused me or that I thought were cool. It's a shame that there's no user friendly support, and it's extremely frustrating that after years of use, I was suddenly banned without reason or warning. I'd love to get my account back, but I'm not optimistic about it since all attempts to contact them through Facebook have been completely ignored. Hopefully for other users things don't go the way they did for me. ### ASSISTANT: Support - Support - negative )))
### Review: title: Terrible Support, content: Had IG for a while and used it like most people would. Random browsing for entertainment and keeping up with friends. I barely make comments on posts, and never go out of my way to message others unless I'm messaged first or unless they're friends I've known for years. I try to log in one day, but can't. I get a pop up notification saying I "violated terms of agreement" after having not talked to anyone for a week on the app. There's no way to appeal, no way to make a new account, no help whatsoever with my account, and no reason stated for my completely random and out of left field ban. It was great while it was accessible, but there is a serious lack of support and help with this app. In the same breath, my Facebook account was also disabled and deleted. Again, I only use that to browse and repost things that I came across that amused me or that I thought were cool. It's a shame that there's no user friendly support, and it's extremely frustrating that after years of use, I was suddenly banned without reason or warning. I'd love to get my account back, but I'm not optimistic about it since all attempts to contact them through Facebook have been completely ignored. Hopefully for other users things don't go the way they did for me. ### Analysis: categories: Support, aspects: Support, sentiments: negative )))
### Review: title: Terrible Support, content: Had IG for a while and used it like most people would. Random browsing for entertainment and keeping up with friends. I barely make comments on posts, and never go out of my way to message others unless I'm messaged first or unless they're friends I've known for years. I try to log in one day, but can't. I get a pop up notification saying I "violated terms of agreement" after having not talked to anyone for a week on the app. There's no way to appeal, no way to make a new account, no help whatsoever with my account, and no reason stated for my completely random and out of left field ban. It was great while it was accessible, but there is a serious lack of support and help with this app. In the same breath, my Facebook account was also disabled and deleted. Again, I only use that to browse and repost things that I came across that amused me or that I thought were cool. It's a shame that there's no user friendly support, and it's extremely frustrating that after years of use, I was suddenly banned without reason or warning. I'd love to get my account back, but I'm not optimistic about it since all attempts to contact them through Facebook have been completely ignored. Hopefully for other users things don't go the way they did for me. ### Analysis: categories: (Support) aspects: (Support) sentiments: (negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible Support, Had IG for a while and used it like most people would. Random browsing for entertainment and keeping up with friends. I barely make comments on posts, and never go out of my way to message others unless I'm messaged first or unless they're friends I've known for years. I try to log in one day, but can't. I get a pop up notification saying I "violated terms of agreement" after having not talked to anyone for a week on the app. There's no way to appeal, no way to make a new account, no help whatsoever with my account, and no reason stated for my completely random and out of left field ban. It was great while it was accessible, but there is a serious lack of support and help with this app. In the same breath, my Facebook account was also disabled and deleted. Again, I only use that to browse and repost things that I came across that amused me or that I thought were cool. It's a shame that there's no user friendly support, and it's extremely frustrating that after years of use, I was suddenly banned without reason or warning. I'd love to get my account back, but I'm not optimistic about it since all attempts to contact them through Facebook have been completely ignored. Hopefully for other users things don't go the way they did for me. Output: Support - Support - negative $$$