Cash app
I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account.  I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week.
Customer Service
Responsiveness
Negative
Customer Service - Responsiveness - Negative
### USER:Cash app, I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account.  I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week. ### ASSISTANT: Customer Service - Responsiveness - Negative )))
### Review: title: Cash app, content: I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account.  I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week. ### Analysis: categories: Customer Service, aspects: Responsiveness, sentiments: Negative )))
### Review: title: Cash app, content: I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account.  I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week. ### Analysis: categories: (Customer Service) aspects: (Responsiveness) sentiments: (Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Cash app, I’ve been using this app for a couple months. All was good until I was refunded from my friend. The app said the refund hit my account on Thursday, it was Sunday. So I waited and the money never hit my account.  I contacted customer service several times about this issue and received no reply. I got a reply when I emailed them saying there was something wrong with my account, but when I emailed back saying it was about the refund I never got a reply. I tried sending the web receipt and still haven’t gotten a reply. This is ridiculous it’s been a over a week. Output: Customer Service - Responsiveness - Negative $$$