Paid for renewal and didn’t get it
I paid for Babbel for 6 months loved it but couldn’t afford to renew right away when subscription was up. A month later when I could afford to renew again, I paid for it and it hasn’t let me in the app. It was paid for in January and I’ve tried to use it and tried to get in contact with customer support over this issue since then because I paid for the 6 months and now 3 months have passed and still haven’t got given access to my lessons and learning plan. I should be given an additional 3 months added to my time since I didn’t get to use it for 3 months due to a flaw in their system or they should give me a refund so I can find another system that works. Either way I should get what I paid for and it’s not right that I’m not. Very bad customer service here.
Customer service, Subscription
Customer service, Subscription
negative, negative
Customer service - Customer service - negative, Subscription - Subscription - negative
### USER:Paid for renewal and didn’t get it, I paid for Babbel for 6 months loved it but couldn’t afford to renew right away when subscription was up. A month later when I could afford to renew again, I paid for it and it hasn’t let me in the app. It was paid for in January and I’ve tried to use it and tried to get in contact with customer support over this issue since then because I paid for the 6 months and now 3 months have passed and still haven’t got given access to my lessons and learning plan. I should be given an additional 3 months added to my time since I didn’t get to use it for 3 months due to a flaw in their system or they should give me a refund so I can find another system that works. Either way I should get what I paid for and it’s not right that I’m not. Very bad customer service here. ### ASSISTANT: Customer service - Customer service - negative, Subscription - Subscription - negative )))
### Review: title: Paid for renewal and didn’t get it, content: I paid for Babbel for 6 months loved it but couldn’t afford to renew right away when subscription was up. A month later when I could afford to renew again, I paid for it and it hasn’t let me in the app. It was paid for in January and I’ve tried to use it and tried to get in contact with customer support over this issue since then because I paid for the 6 months and now 3 months have passed and still haven’t got given access to my lessons and learning plan. I should be given an additional 3 months added to my time since I didn’t get to use it for 3 months due to a flaw in their system or they should give me a refund so I can find another system that works. Either way I should get what I paid for and it’s not right that I’m not. Very bad customer service here. ### Analysis: categories: Customer service, Subscription, aspects: Customer service, Subscription, sentiments: negative, negative )))
### Review: title: Paid for renewal and didn’t get it, content: I paid for Babbel for 6 months loved it but couldn’t afford to renew right away when subscription was up. A month later when I could afford to renew again, I paid for it and it hasn’t let me in the app. It was paid for in January and I’ve tried to use it and tried to get in contact with customer support over this issue since then because I paid for the 6 months and now 3 months have passed and still haven’t got given access to my lessons and learning plan. I should be given an additional 3 months added to my time since I didn’t get to use it for 3 months due to a flaw in their system or they should give me a refund so I can find another system that works. Either way I should get what I paid for and it’s not right that I’m not. Very bad customer service here. ### Analysis: categories: (Customer service, Subscription) aspects: (Customer service, Subscription) sentiments: (negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Paid for renewal and didn’t get it, I paid for Babbel for 6 months loved it but couldn’t afford to renew right away when subscription was up. A month later when I could afford to renew again, I paid for it and it hasn’t let me in the app. It was paid for in January and I’ve tried to use it and tried to get in contact with customer support over this issue since then because I paid for the 6 months and now 3 months have passed and still haven’t got given access to my lessons and learning plan. I should be given an additional 3 months added to my time since I didn’t get to use it for 3 months due to a flaw in their system or they should give me a refund so I can find another system that works. Either way I should get what I paid for and it’s not right that I’m not. Very bad customer service here. Output: Customer service - Customer service - negative, Subscription - Subscription - negative $$$