Terrible support
Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously.
Customer Support
Support
negative
Customer Support - Support - negative
### USER:Terrible support, Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. ### ASSISTANT: Customer Support - Support - negative )))
### Review: title: Terrible support, content: Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. ### Analysis: categories: Customer Support, aspects: Support, sentiments: negative )))
### Review: title: Terrible support, content: Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. ### Analysis: categories: (Customer Support) aspects: (Support) sentiments: (negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible support, Giving a one star because of their terrible customer service (a bot). I have used WhatsApp for months without a problem, but since a few days ago my messages have been taking a very long time to deliver, sometimes over eight hours, which is unacceptable. It’s not a problem with my network or my friends network, as it previously worked fine and calls seem to go through without a problem. I tried deleting the app and redownloading it and restarting my phone but the problem persists. , , When I try to contact support, all I get is a bot, both via email and text, which tells me the problem is beyond what they can help with. It’s a big problem for them to be brushing off like this, and I’m not using an app that doesn’t deliver messages timely and doesn’t take customer support seriously. Output: Customer Support - Support - negative $$$