Customer support is NON EXISTENT!
Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed !
App, App
Customer Support, Backup
Negative, Negative
App - Customer Support - Negative, App - Backup - Negative
### USER:Customer support is NON EXISTENT!, Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed ! ### ASSISTANT: App - Customer Support - Negative, App - Backup - Negative )))
### Review: title: Customer support is NON EXISTENT!, content: Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed ! ### Analysis: categories: App, App, aspects: Customer Support, Backup, sentiments: Negative, Negative )))
### Review: title: Customer support is NON EXISTENT!, content: Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed ! ### Analysis: categories: (App, App) aspects: (Customer Support, Backup) sentiments: (Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Customer support is NON EXISTENT!, Edit: was asked to contact their development support!! Guess what?? I got the same automated nonsense replies!!! ABSOLUTELY FRUSTRATED!!! I have been using WhatsApp for years to be honest but recently my back up feature just stopped working it would be stuck at “preparing” for hours and even a WHOLE DAY!! I am running latest iOS version; the app is up to date; I have tons of free GB in my iCloud+ , my iCloud Drive is on (tried the part about turning off and turning on again) but STILL no back up !! Even tried deleting the whole WhatsApp out of my frustration and isolation and then starting new from scratch ! STILL did not work ! Lost all my conversations and STILL no back up is working !! Through all these steps contacted support and all I get are simple two cents replies : “we will check with concerned technicians” / “send screen shots” / “we will get back to you” etc etc Not much help there ! At ALL!! Been weeks Still nothing ! Really disappointed ! Output: App - Customer Support - Negative, App - Backup - Negative $$$