App keeps crashing, support not helping much
Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing  after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed  do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple  times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail!
App, App
Functionality, Customer Support
negative, negative
App - Functionality - negative, App - Customer Support - negative
### USER:App keeps crashing, support not helping much, Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing  after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed  do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple  times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! ### ASSISTANT: App - Functionality - negative, App - Customer Support - negative )))
### Review: title: App keeps crashing, support not helping much, content: Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing  after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed  do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple  times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! ### Analysis: categories: App, App, aspects: Functionality, Customer Support, sentiments: negative, negative )))
### Review: title: App keeps crashing, support not helping much, content: Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing  after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed  do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple  times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! ### Analysis: categories: (App, App) aspects: (Functionality, Customer Support) sentiments: (negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: App keeps crashing, support not helping much, Hi, over the past several hours my WhatsApp has not been functioning properly it keeps freezing  after a minute or two, or it just crashes!!, , Messages I manage to send in the rare minute that it’s not frozen or crashed  do not go through, even though I can see messages that have come in. , The app freezes/crashes and closes after being open for maximum two minutes. I have no internet issues, and all other apps on my iPhone work properly. My iPhone software is up to date, so is my WhatsApp., , This disruption in my WhatsApp has cost me a lot of inconvenience and business. I have sent multiple emails to WhatsApp, but they keep either asking me to check my internet or update things. All of which have already been done! , I would appreciate it if it could be fixed ASAP!, I have tried Restarting the app and my phone multiple  times, and I have tried to use the help centre on the phone for debugging to report whatever bug is causing the issue, but the app does not even stay unfrozen long enough for me to do this., I have attached videos of the situation in the emails to no avail! Output: App - Functionality - negative, App - Customer Support - negative $$$