I used to love instagram
I’ve been using instagram since it came out and i have never had any issues with the app. I had never had any post or stories taken down, not been banned or anything, i always respect the guidelines because i have a small business in which I relay on my exposure on my social medias and instagram was my biggest platform and i had many followers. Also i like to mention i have never had any other accounts under my name or my information created. Well a few days ago I received an email saying my account was disabled because there was another account with my information something of that sort, I quickly email them not once but twice presenting them my case in which I believe me losing my account was not right specially after building my business through my social media and I have yet to receive any response,its been more than a week. Also after the email my family and friends were trying to find my page and it would show up but now it doesn’t any longer. I am extremely upset!!!!!
Communication
Customer Support
Negative
User Experience - Responsiveness - Negative, User Experience - Issue Resolution - Negative, Reliability - Stability - Negative
### USER:I used to love instagram, I’ve been using instagram since it came out and i have never had any issues with the app. I had never had any post or stories taken down, not been banned or anything, i always respect the guidelines because i have a small business in which I relay on my exposure on my social medias and instagram was my biggest platform and i had many followers. Also i like to mention i have never had any other accounts under my name or my information created. Well a few days ago I received an email saying my account was disabled because there was another account with my information something of that sort, I quickly email them not once but twice presenting them my case in which I believe me losing my account was not right specially after building my business through my social media and I have yet to receive any response,its been more than a week. Also after the email my family and friends were trying to find my page and it would show up but now it doesn’t any longer. I am extremely upset!!!!! ### ASSISTANT: User Experience - Responsiveness - Negative, User Experience - Issue Resolution - Negative, Reliability - Stability - Negative )))
### Review: title: I used to love instagram, content: I’ve been using instagram since it came out and i have never had any issues with the app. I had never had any post or stories taken down, not been banned or anything, i always respect the guidelines because i have a small business in which I relay on my exposure on my social medias and instagram was my biggest platform and i had many followers. Also i like to mention i have never had any other accounts under my name or my information created. Well a few days ago I received an email saying my account was disabled because there was another account with my information something of that sort, I quickly email them not once but twice presenting them my case in which I believe me losing my account was not right specially after building my business through my social media and I have yet to receive any response,its been more than a week. Also after the email my family and friends were trying to find my page and it would show up but now it doesn’t any longer. I am extremely upset!!!!! ### Analysis: categories: Communication, aspects: Customer Support, sentiments: Negative )))
### Review: title: I used to love instagram, content: I’ve been using instagram since it came out and i have never had any issues with the app. I had never had any post or stories taken down, not been banned or anything, i always respect the guidelines because i have a small business in which I relay on my exposure on my social medias and instagram was my biggest platform and i had many followers. Also i like to mention i have never had any other accounts under my name or my information created. Well a few days ago I received an email saying my account was disabled because there was another account with my information something of that sort, I quickly email them not once but twice presenting them my case in which I believe me losing my account was not right specially after building my business through my social media and I have yet to receive any response,its been more than a week. Also after the email my family and friends were trying to find my page and it would show up but now it doesn’t any longer. I am extremely upset!!!!! ### Analysis: categories: (Communication) aspects: (Customer Support) sentiments: (Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: I used to love instagram, I’ve been using instagram since it came out and i have never had any issues with the app. I had never had any post or stories taken down, not been banned or anything, i always respect the guidelines because i have a small business in which I relay on my exposure on my social medias and instagram was my biggest platform and i had many followers. Also i like to mention i have never had any other accounts under my name or my information created. Well a few days ago I received an email saying my account was disabled because there was another account with my information something of that sort, I quickly email them not once but twice presenting them my case in which I believe me losing my account was not right specially after building my business through my social media and I have yet to receive any response,its been more than a week. Also after the email my family and friends were trying to find my page and it would show up but now it doesn’t any longer. I am extremely upset!!!!! Output: User Experience - Responsiveness - Negative, User Experience - Issue Resolution - Negative, Reliability - Stability - Negative $$$