Terrible Customer Support
Zero stars: After an update on my phone, the app would not allow me to return. I contacted customer support, and they told me my phone number wasn’t valid and I would have to provide proof. So, I jumped through those hoops and was still locked out. Now customer support tells me I was blocked after numerous reports for terms violations. I asked the to clarify, since first my number was the problem and now apparently I’m a cyber bully. Their response: We hold the right to ban anyone at anytime for any reason. We will now longer respond to you. All I wanted was an actual answer as I know neither of the responses you gave were valid as my account is monitored by a college professor. 5 minutes of your time was apparently too much for this customer service team.
Customer Service
Support
negative
Customer Service - Support - negative
### USER:Terrible Customer Support, Zero stars: After an update on my phone, the app would not allow me to return. I contacted customer support, and they told me my phone number wasn’t valid and I would have to provide proof. So, I jumped through those hoops and was still locked out. Now customer support tells me I was blocked after numerous reports for terms violations. I asked the to clarify, since first my number was the problem and now apparently I’m a cyber bully. Their response: We hold the right to ban anyone at anytime for any reason. We will now longer respond to you. All I wanted was an actual answer as I know neither of the responses you gave were valid as my account is monitored by a college professor. 5 minutes of your time was apparently too much for this customer service team. ### ASSISTANT: Customer Service - Support - negative )))
### Review: title: Terrible Customer Support, content: Zero stars: After an update on my phone, the app would not allow me to return. I contacted customer support, and they told me my phone number wasn’t valid and I would have to provide proof. So, I jumped through those hoops and was still locked out. Now customer support tells me I was blocked after numerous reports for terms violations. I asked the to clarify, since first my number was the problem and now apparently I’m a cyber bully. Their response: We hold the right to ban anyone at anytime for any reason. We will now longer respond to you. All I wanted was an actual answer as I know neither of the responses you gave were valid as my account is monitored by a college professor. 5 minutes of your time was apparently too much for this customer service team. ### Analysis: categories: Customer Service, aspects: Support, sentiments: negative )))
### Review: title: Terrible Customer Support, content: Zero stars: After an update on my phone, the app would not allow me to return. I contacted customer support, and they told me my phone number wasn’t valid and I would have to provide proof. So, I jumped through those hoops and was still locked out. Now customer support tells me I was blocked after numerous reports for terms violations. I asked the to clarify, since first my number was the problem and now apparently I’m a cyber bully. Their response: We hold the right to ban anyone at anytime for any reason. We will now longer respond to you. All I wanted was an actual answer as I know neither of the responses you gave were valid as my account is monitored by a college professor. 5 minutes of your time was apparently too much for this customer service team. ### Analysis: categories: (Customer Service) aspects: (Support) sentiments: (negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Terrible Customer Support, Zero stars: After an update on my phone, the app would not allow me to return. I contacted customer support, and they told me my phone number wasn’t valid and I would have to provide proof. So, I jumped through those hoops and was still locked out. Now customer support tells me I was blocked after numerous reports for terms violations. I asked the to clarify, since first my number was the problem and now apparently I’m a cyber bully. Their response: We hold the right to ban anyone at anytime for any reason. We will now longer respond to you. All I wanted was an actual answer as I know neither of the responses you gave were valid as my account is monitored by a college professor. 5 minutes of your time was apparently too much for this customer service team. Output: Customer Service - Support - negative $$$