The app doesn’t allow me to log in
I have been using a new phone for 2 months now. Since then, I can’t log in to WhatsApp. I tried to put my SIM card to my former phone, but WhatsApp doesn’t allow me to log in anymore neither. Since then, I’ve been using SMS and Messenger, but I’m thinking of downloading another app like Signal. It’s very annoying because I was using WhatsApp for many different reasons before. I contacted their customer service twice, but they were enable to tell me why it’s not working and they didn’t seem to care much. They were never rude or anything, quite the opposite, but they had no solution. It seems unbelievable for a company as big as WhatsApp to have some “beginner” issues and not being able/willing to fix them. Overall, I liked the app but I’m very disappointed and I’m going to move on another app.
Functionality, Functionality, Overall
Login, Customer service, N/A
Negative, Negative, Negative
Functionality - Login - Negative, Functionality - Customer service - Negative, Overall - N/A - Negative
### USER:The app doesn’t allow me to log in, I have been using a new phone for 2 months now. Since then, I can’t log in to WhatsApp. I tried to put my SIM card to my former phone, but WhatsApp doesn’t allow me to log in anymore neither. Since then, I’ve been using SMS and Messenger, but I’m thinking of downloading another app like Signal. It’s very annoying because I was using WhatsApp for many different reasons before. I contacted their customer service twice, but they were enable to tell me why it’s not working and they didn’t seem to care much. They were never rude or anything, quite the opposite, but they had no solution. It seems unbelievable for a company as big as WhatsApp to have some “beginner” issues and not being able/willing to fix them. Overall, I liked the app but I’m very disappointed and I’m going to move on another app. ### ASSISTANT: Functionality - Login - Negative, Functionality - Customer service - Negative, Overall - N/A - Negative )))
### Review: title: The app doesn’t allow me to log in, content: I have been using a new phone for 2 months now. Since then, I can’t log in to WhatsApp. I tried to put my SIM card to my former phone, but WhatsApp doesn’t allow me to log in anymore neither. Since then, I’ve been using SMS and Messenger, but I’m thinking of downloading another app like Signal. It’s very annoying because I was using WhatsApp for many different reasons before. I contacted their customer service twice, but they were enable to tell me why it’s not working and they didn’t seem to care much. They were never rude or anything, quite the opposite, but they had no solution. It seems unbelievable for a company as big as WhatsApp to have some “beginner” issues and not being able/willing to fix them. Overall, I liked the app but I’m very disappointed and I’m going to move on another app. ### Analysis: categories: Functionality, Functionality, Overall, aspects: Login, Customer service, N/A, sentiments: Negative, Negative, Negative )))
### Review: title: The app doesn’t allow me to log in, content: I have been using a new phone for 2 months now. Since then, I can’t log in to WhatsApp. I tried to put my SIM card to my former phone, but WhatsApp doesn’t allow me to log in anymore neither. Since then, I’ve been using SMS and Messenger, but I’m thinking of downloading another app like Signal. It’s very annoying because I was using WhatsApp for many different reasons before. I contacted their customer service twice, but they were enable to tell me why it’s not working and they didn’t seem to care much. They were never rude or anything, quite the opposite, but they had no solution. It seems unbelievable for a company as big as WhatsApp to have some “beginner” issues and not being able/willing to fix them. Overall, I liked the app but I’m very disappointed and I’m going to move on another app. ### Analysis: categories: (Functionality, Functionality, Overall) aspects: (Login, Customer service, N/A) sentiments: (Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: The app doesn’t allow me to log in, I have been using a new phone for 2 months now. Since then, I can’t log in to WhatsApp. I tried to put my SIM card to my former phone, but WhatsApp doesn’t allow me to log in anymore neither. Since then, I’ve been using SMS and Messenger, but I’m thinking of downloading another app like Signal. It’s very annoying because I was using WhatsApp for many different reasons before. I contacted their customer service twice, but they were enable to tell me why it’s not working and they didn’t seem to care much. They were never rude or anything, quite the opposite, but they had no solution. It seems unbelievable for a company as big as WhatsApp to have some “beginner” issues and not being able/willing to fix them. Overall, I liked the app but I’m very disappointed and I’m going to move on another app. Output: Functionality - Login - Negative, Functionality - Customer service - Negative, Overall - N/A - Negative $$$