What happened to the app I loved?
Im in the same boat as many others here. I liked Instagram as it was different from other platforms. It’s essentially become a place to reshare tiktok videos and there’s no longer even a button on the toolbar to make a post., , There is NO customer service. My app has been glitched for SEVERAL updates and won’t allow me to share a post (even my own) to my stories. I report and hear nothing. I’ve removed the app from my phone and re download and same issue. The issue even stayed with me when I purchased a new phone! I get that there’s a huge user base, but seriously they can’t dedicate ANY energy to customer service for escalated issues?!? I’m a contractor and can no longer share the posts of my clients and partners - during a pandemic it looks even more to my clients that I’m not involved bc I can’t promote their content without taking a screenshot and creating my own post- it’s hurting my working relationships., , It’s gotten so bad that I barely use the app anymore. I don’t like Facebook SnapChat or TikTok and it’s clear that Instagram is just becoming like the others so there’s no point. I’m served adds and content I didn’t follow and am constantly missing out on important updates from people I actually care about - the whole point of the app allowing me to specifically target my experience is gone, and Instagram frankly doesn’t care about its users as they are all the product themselves.
App, App, App
Customer Service, Functionalities, Content
Negative, Negative, Negative
Social Media Features - Resharing Tik Tok videos - Negative, Social Media Features - Absence of post button - Negative, Technical - Glitches - Negative, Customer Service - Unresponsiveness - Negative, Advertizing - Irrelevant ads - Negative
### USER:What happened to the app I loved?, Im in the same boat as many others here. I liked Instagram as it was different from other platforms. It’s essentially become a place to reshare tiktok videos and there’s no longer even a button on the toolbar to make a post., , There is NO customer service. My app has been glitched for SEVERAL updates and won’t allow me to share a post (even my own) to my stories. I report and hear nothing. I’ve removed the app from my phone and re download and same issue. The issue even stayed with me when I purchased a new phone! I get that there’s a huge user base, but seriously they can’t dedicate ANY energy to customer service for escalated issues?!? I’m a contractor and can no longer share the posts of my clients and partners - during a pandemic it looks even more to my clients that I’m not involved bc I can’t promote their content without taking a screenshot and creating my own post- it’s hurting my working relationships., , It’s gotten so bad that I barely use the app anymore. I don’t like Facebook SnapChat or TikTok and it’s clear that Instagram is just becoming like the others so there’s no point. I’m served adds and content I didn’t follow and am constantly missing out on important updates from people I actually care about - the whole point of the app allowing me to specifically target my experience is gone, and Instagram frankly doesn’t care about its users as they are all the product themselves. ### ASSISTANT: Social Media Features - Resharing Tik Tok videos - Negative, Social Media Features - Absence of post button - Negative, Technical - Glitches - Negative, Customer Service - Unresponsiveness - Negative, Advertizing - Irrelevant ads - Negative )))
### Review: title: What happened to the app I loved?, content: Im in the same boat as many others here. I liked Instagram as it was different from other platforms. It’s essentially become a place to reshare tiktok videos and there’s no longer even a button on the toolbar to make a post., , There is NO customer service. My app has been glitched for SEVERAL updates and won’t allow me to share a post (even my own) to my stories. I report and hear nothing. I’ve removed the app from my phone and re download and same issue. The issue even stayed with me when I purchased a new phone! I get that there’s a huge user base, but seriously they can’t dedicate ANY energy to customer service for escalated issues?!? I’m a contractor and can no longer share the posts of my clients and partners - during a pandemic it looks even more to my clients that I’m not involved bc I can’t promote their content without taking a screenshot and creating my own post- it’s hurting my working relationships., , It’s gotten so bad that I barely use the app anymore. I don’t like Facebook SnapChat or TikTok and it’s clear that Instagram is just becoming like the others so there’s no point. I’m served adds and content I didn’t follow and am constantly missing out on important updates from people I actually care about - the whole point of the app allowing me to specifically target my experience is gone, and Instagram frankly doesn’t care about its users as they are all the product themselves. ### Analysis: categories: App, App, App, aspects: Customer Service, Functionalities, Content, sentiments: Negative, Negative, Negative )))
### Review: title: What happened to the app I loved?, content: Im in the same boat as many others here. I liked Instagram as it was different from other platforms. It’s essentially become a place to reshare tiktok videos and there’s no longer even a button on the toolbar to make a post., , There is NO customer service. My app has been glitched for SEVERAL updates and won’t allow me to share a post (even my own) to my stories. I report and hear nothing. I’ve removed the app from my phone and re download and same issue. The issue even stayed with me when I purchased a new phone! I get that there’s a huge user base, but seriously they can’t dedicate ANY energy to customer service for escalated issues?!? I’m a contractor and can no longer share the posts of my clients and partners - during a pandemic it looks even more to my clients that I’m not involved bc I can’t promote their content without taking a screenshot and creating my own post- it’s hurting my working relationships., , It’s gotten so bad that I barely use the app anymore. I don’t like Facebook SnapChat or TikTok and it’s clear that Instagram is just becoming like the others so there’s no point. I’m served adds and content I didn’t follow and am constantly missing out on important updates from people I actually care about - the whole point of the app allowing me to specifically target my experience is gone, and Instagram frankly doesn’t care about its users as they are all the product themselves. ### Analysis: categories: (App, App, App) aspects: (Customer Service, Functionalities, Content) sentiments: (Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: What happened to the app I loved?, Im in the same boat as many others here. I liked Instagram as it was different from other platforms. It’s essentially become a place to reshare tiktok videos and there’s no longer even a button on the toolbar to make a post., , There is NO customer service. My app has been glitched for SEVERAL updates and won’t allow me to share a post (even my own) to my stories. I report and hear nothing. I’ve removed the app from my phone and re download and same issue. The issue even stayed with me when I purchased a new phone! I get that there’s a huge user base, but seriously they can’t dedicate ANY energy to customer service for escalated issues?!? I’m a contractor and can no longer share the posts of my clients and partners - during a pandemic it looks even more to my clients that I’m not involved bc I can’t promote their content without taking a screenshot and creating my own post- it’s hurting my working relationships., , It’s gotten so bad that I barely use the app anymore. I don’t like Facebook SnapChat or TikTok and it’s clear that Instagram is just becoming like the others so there’s no point. I’m served adds and content I didn’t follow and am constantly missing out on important updates from people I actually care about - the whole point of the app allowing me to specifically target my experience is gone, and Instagram frankly doesn’t care about its users as they are all the product themselves. Output: Social Media Features - Resharing Tik Tok videos - Negative, Social Media Features - Absence of post button - Negative, Technical - Glitches - Negative, Customer Service - Unresponsiveness - Negative, Advertizing - Irrelevant ads - Negative $$$