WORST CUSTOMER SERVICE OUT THERE
I love Instagram and have had an active account for almost 10 years! My experience has always been relatively unproblematic, however in this last week, I received an account ban for tagging people I know in a comment under a post. I tried multiple times to contact support or even get the algorithm’s decision reviewed, but instagram barred me from reporting any kind of problem. I have multiple screenshots of the comment I made and it doesn’t go against any of their policies!! , , The algorithm’s decision to mark my comments as misleading or spam was highly misguided, but for the life of me, I can’t seem to get into contact with anyone about this issue! I have a lot of people who I connect with on Instagram and it’s scary to see that my account is completely locked down with no way to appeal the decision. Here’s a copy of the comment in case you’re wondering what got my account locked:, , “ Last summer, I got stuck in lake powell with about 30 other people and all I remember are the countless games of skyjo and five crowns. I listen to my powell playlist whenever I'm down, because it helps me remember how it felt to be there in that moment, away from the world. Love you guys!! [@person, person and person]”
Social
Customer service
negative
Platform - Accessing Support - Negative, Platform - Algorithm Decision - Negative, Platform - Communication - Negative
### USER:WORST CUSTOMER SERVICE OUT THERE, I love Instagram and have had an active account for almost 10 years! My experience has always been relatively unproblematic, however in this last week, I received an account ban for tagging people I know in a comment under a post. I tried multiple times to contact support or even get the algorithm’s decision reviewed, but instagram barred me from reporting any kind of problem. I have multiple screenshots of the comment I made and it doesn’t go against any of their policies!! , , The algorithm’s decision to mark my comments as misleading or spam was highly misguided, but for the life of me, I can’t seem to get into contact with anyone about this issue! I have a lot of people who I connect with on Instagram and it’s scary to see that my account is completely locked down with no way to appeal the decision. Here’s a copy of the comment in case you’re wondering what got my account locked:, , “ Last summer, I got stuck in lake powell with about 30 other people and all I remember are the countless games of skyjo and five crowns. I listen to my powell playlist whenever I'm down, because it helps me remember how it felt to be there in that moment, away from the world. Love you guys!! [@person, person and person]” ### ASSISTANT: Platform - Accessing Support - Negative, Platform - Algorithm Decision - Negative, Platform - Communication - Negative )))
### Review: title: WORST CUSTOMER SERVICE OUT THERE, content: I love Instagram and have had an active account for almost 10 years! My experience has always been relatively unproblematic, however in this last week, I received an account ban for tagging people I know in a comment under a post. I tried multiple times to contact support or even get the algorithm’s decision reviewed, but instagram barred me from reporting any kind of problem. I have multiple screenshots of the comment I made and it doesn’t go against any of their policies!! , , The algorithm’s decision to mark my comments as misleading or spam was highly misguided, but for the life of me, I can’t seem to get into contact with anyone about this issue! I have a lot of people who I connect with on Instagram and it’s scary to see that my account is completely locked down with no way to appeal the decision. Here’s a copy of the comment in case you’re wondering what got my account locked:, , “ Last summer, I got stuck in lake powell with about 30 other people and all I remember are the countless games of skyjo and five crowns. I listen to my powell playlist whenever I'm down, because it helps me remember how it felt to be there in that moment, away from the world. Love you guys!! [@person, person and person]” ### Analysis: categories: Social, aspects: Customer service, sentiments: negative )))
### Review: title: WORST CUSTOMER SERVICE OUT THERE, content: I love Instagram and have had an active account for almost 10 years! My experience has always been relatively unproblematic, however in this last week, I received an account ban for tagging people I know in a comment under a post. I tried multiple times to contact support or even get the algorithm’s decision reviewed, but instagram barred me from reporting any kind of problem. I have multiple screenshots of the comment I made and it doesn’t go against any of their policies!! , , The algorithm’s decision to mark my comments as misleading or spam was highly misguided, but for the life of me, I can’t seem to get into contact with anyone about this issue! I have a lot of people who I connect with on Instagram and it’s scary to see that my account is completely locked down with no way to appeal the decision. Here’s a copy of the comment in case you’re wondering what got my account locked:, , “ Last summer, I got stuck in lake powell with about 30 other people and all I remember are the countless games of skyjo and five crowns. I listen to my powell playlist whenever I'm down, because it helps me remember how it felt to be there in that moment, away from the world. Love you guys!! [@person, person and person]” ### Analysis: categories: (Social) aspects: (Customer service) sentiments: (negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: WORST CUSTOMER SERVICE OUT THERE, I love Instagram and have had an active account for almost 10 years! My experience has always been relatively unproblematic, however in this last week, I received an account ban for tagging people I know in a comment under a post. I tried multiple times to contact support or even get the algorithm’s decision reviewed, but instagram barred me from reporting any kind of problem. I have multiple screenshots of the comment I made and it doesn’t go against any of their policies!! , , The algorithm’s decision to mark my comments as misleading or spam was highly misguided, but for the life of me, I can’t seem to get into contact with anyone about this issue! I have a lot of people who I connect with on Instagram and it’s scary to see that my account is completely locked down with no way to appeal the decision. Here’s a copy of the comment in case you’re wondering what got my account locked:, , “ Last summer, I got stuck in lake powell with about 30 other people and all I remember are the countless games of skyjo and five crowns. I listen to my powell playlist whenever I'm down, because it helps me remember how it felt to be there in that moment, away from the world. Love you guys!! [@person, person and person]” Output: Platform - Accessing Support - Negative, Platform - Algorithm Decision - Negative, Platform - Communication - Negative $$$