Good app, terrible support system
Instagram is a good application, but when there is a problem there is no way to fix it. For me the tap in feature does not work, it appears as part of the image and is not interactable. I have looked up a lot of things to try and fix it but nothing seems to work. I tried to contact Instagram but the only way to do that is through reports, and I have reports from 6 months ago that are still in review. And when I report a technical problem such as the tap in or add yours feature not working, it does not even show up in my reports. I think that whenever I report it that nothing happens because I think it should appear in my reports log in settings right? My application is fully up to date, I’ve tried clearing the data from the app, I’ve uninstalled and reinstalled and nothing has worked. There are thousands of other people claiming to have this problem but nobody can find an answer or solution to it and Instagram does not provide a way to help with this. The help center only provides information for business things or how to do very basic actions within the app. There is no help for glitches and bugs, there is no way to fix or contact about these bugs, which is quite annoying.
App Functionality, Customer Support, Customer Support, App Functionality, App Functionality, App Functionality
Tap in feature, Responsiveness, Availability, Glitches and bugs, Add yours feature, Help center
negative, negative, negative, negative, negative, negative
App - Support System - Negative, App - Tap in Feature - Negative, App - Help Center - Negative
### USER:Good app, terrible support system, Instagram is a good application, but when there is a problem there is no way to fix it. For me the tap in feature does not work, it appears as part of the image and is not interactable. I have looked up a lot of things to try and fix it but nothing seems to work. I tried to contact Instagram but the only way to do that is through reports, and I have reports from 6 months ago that are still in review. And when I report a technical problem such as the tap in or add yours feature not working, it does not even show up in my reports. I think that whenever I report it that nothing happens because I think it should appear in my reports log in settings right? My application is fully up to date, I’ve tried clearing the data from the app, I’ve uninstalled and reinstalled and nothing has worked. There are thousands of other people claiming to have this problem but nobody can find an answer or solution to it and Instagram does not provide a way to help with this. The help center only provides information for business things or how to do very basic actions within the app. There is no help for glitches and bugs, there is no way to fix or contact about these bugs, which is quite annoying. ### ASSISTANT: App - Support System - Negative, App - Tap in Feature - Negative, App - Help Center - Negative )))
### Review: title: Good app, terrible support system, content: Instagram is a good application, but when there is a problem there is no way to fix it. For me the tap in feature does not work, it appears as part of the image and is not interactable. I have looked up a lot of things to try and fix it but nothing seems to work. I tried to contact Instagram but the only way to do that is through reports, and I have reports from 6 months ago that are still in review. And when I report a technical problem such as the tap in or add yours feature not working, it does not even show up in my reports. I think that whenever I report it that nothing happens because I think it should appear in my reports log in settings right? My application is fully up to date, I’ve tried clearing the data from the app, I’ve uninstalled and reinstalled and nothing has worked. There are thousands of other people claiming to have this problem but nobody can find an answer or solution to it and Instagram does not provide a way to help with this. The help center only provides information for business things or how to do very basic actions within the app. There is no help for glitches and bugs, there is no way to fix or contact about these bugs, which is quite annoying. ### Analysis: categories: App Functionality, Customer Support, Customer Support, App Functionality, App Functionality, App Functionality, aspects: Tap in feature, Responsiveness, Availability, Glitches and bugs, Add yours feature, Help center, sentiments: negative, negative, negative, negative, negative, negative )))
### Review: title: Good app, terrible support system, content: Instagram is a good application, but when there is a problem there is no way to fix it. For me the tap in feature does not work, it appears as part of the image and is not interactable. I have looked up a lot of things to try and fix it but nothing seems to work. I tried to contact Instagram but the only way to do that is through reports, and I have reports from 6 months ago that are still in review. And when I report a technical problem such as the tap in or add yours feature not working, it does not even show up in my reports. I think that whenever I report it that nothing happens because I think it should appear in my reports log in settings right? My application is fully up to date, I’ve tried clearing the data from the app, I’ve uninstalled and reinstalled and nothing has worked. There are thousands of other people claiming to have this problem but nobody can find an answer or solution to it and Instagram does not provide a way to help with this. The help center only provides information for business things or how to do very basic actions within the app. There is no help for glitches and bugs, there is no way to fix or contact about these bugs, which is quite annoying. ### Analysis: categories: (App Functionality, Customer Support, Customer Support, App Functionality, App Functionality, App Functionality) aspects: (Tap in feature, Responsiveness, Availability, Glitches and bugs, Add yours feature, Help center) sentiments: (negative, negative, negative, negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Good app, terrible support system, Instagram is a good application, but when there is a problem there is no way to fix it. For me the tap in feature does not work, it appears as part of the image and is not interactable. I have looked up a lot of things to try and fix it but nothing seems to work. I tried to contact Instagram but the only way to do that is through reports, and I have reports from 6 months ago that are still in review. And when I report a technical problem such as the tap in or add yours feature not working, it does not even show up in my reports. I think that whenever I report it that nothing happens because I think it should appear in my reports log in settings right? My application is fully up to date, I’ve tried clearing the data from the app, I’ve uninstalled and reinstalled and nothing has worked. There are thousands of other people claiming to have this problem but nobody can find an answer or solution to it and Instagram does not provide a way to help with this. The help center only provides information for business things or how to do very basic actions within the app. There is no help for glitches and bugs, there is no way to fix or contact about these bugs, which is quite annoying. Output: App - Support System - Negative, App - Tap in Feature - Negative, App - Help Center - Negative $$$