No support
I have submitted multiple reports about an issue on my account. It says my account has been banned from liking and following/unfollowing people due to me using a service to gain more likes/followers… which I never did. I did however unfollow people on my account using the instagram app, when it decided to log me out of my account and then place this ban on my account. I have as I mentioned submitted multiple reports, the notification of the ban says “let us know if you think we made a mistake” and I do so by submitting a report. The ban was supposed to be over July 1st and it is still active, not sure why. Anyways I set the app to one star because not only have I received no help, there are no email contacts, phone contacts or live chat supports. All you guys have is the frequently asked questions/help page…. Which if you weren’t aware is not helpful at all. The overall app is fine but the bugs like this one, lack of support and restrictions on one’s account are too severe for me to even bump this review up an extra star. I will keep the app in hopes the ban will be lifted however I would like to be contacted about this issue. And I think it would be beneficial that an actual contact for support was added not only for me but for your other users.
Support, Support, Support
Response Time, Contact Options, Helpfulness
Negative, Negative, Negative
Support - Customer Service - Negative, Support - Contact Availability - Negative, Support - Report Handling - Negative, Overall Experience - Bugs - Negative, Overall Experience - Restrictions - Negative, Overall Experience - Functionality - Neutral
### USER:No support, I have submitted multiple reports about an issue on my account. It says my account has been banned from liking and following/unfollowing people due to me using a service to gain more likes/followers… which I never did. I did however unfollow people on my account using the instagram app, when it decided to log me out of my account and then place this ban on my account. I have as I mentioned submitted multiple reports, the notification of the ban says “let us know if you think we made a mistake” and I do so by submitting a report. The ban was supposed to be over July 1st and it is still active, not sure why. Anyways I set the app to one star because not only have I received no help, there are no email contacts, phone contacts or live chat supports. All you guys have is the frequently asked questions/help page…. Which if you weren’t aware is not helpful at all. The overall app is fine but the bugs like this one, lack of support and restrictions on one’s account are too severe for me to even bump this review up an extra star. I will keep the app in hopes the ban will be lifted however I would like to be contacted about this issue. And I think it would be beneficial that an actual contact for support was added not only for me but for your other users. ### ASSISTANT: Support - Customer Service - Negative, Support - Contact Availability - Negative, Support - Report Handling - Negative, Overall Experience - Bugs - Negative, Overall Experience - Restrictions - Negative, Overall Experience - Functionality - Neutral )))
### Review: title: No support, content: I have submitted multiple reports about an issue on my account. It says my account has been banned from liking and following/unfollowing people due to me using a service to gain more likes/followers… which I never did. I did however unfollow people on my account using the instagram app, when it decided to log me out of my account and then place this ban on my account. I have as I mentioned submitted multiple reports, the notification of the ban says “let us know if you think we made a mistake” and I do so by submitting a report. The ban was supposed to be over July 1st and it is still active, not sure why. Anyways I set the app to one star because not only have I received no help, there are no email contacts, phone contacts or live chat supports. All you guys have is the frequently asked questions/help page…. Which if you weren’t aware is not helpful at all. The overall app is fine but the bugs like this one, lack of support and restrictions on one’s account are too severe for me to even bump this review up an extra star. I will keep the app in hopes the ban will be lifted however I would like to be contacted about this issue. And I think it would be beneficial that an actual contact for support was added not only for me but for your other users. ### Analysis: categories: Support, Support, Support, aspects: Response Time, Contact Options, Helpfulness, sentiments: Negative, Negative, Negative )))
### Review: title: No support, content: I have submitted multiple reports about an issue on my account. It says my account has been banned from liking and following/unfollowing people due to me using a service to gain more likes/followers… which I never did. I did however unfollow people on my account using the instagram app, when it decided to log me out of my account and then place this ban on my account. I have as I mentioned submitted multiple reports, the notification of the ban says “let us know if you think we made a mistake” and I do so by submitting a report. The ban was supposed to be over July 1st and it is still active, not sure why. Anyways I set the app to one star because not only have I received no help, there are no email contacts, phone contacts or live chat supports. All you guys have is the frequently asked questions/help page…. Which if you weren’t aware is not helpful at all. The overall app is fine but the bugs like this one, lack of support and restrictions on one’s account are too severe for me to even bump this review up an extra star. I will keep the app in hopes the ban will be lifted however I would like to be contacted about this issue. And I think it would be beneficial that an actual contact for support was added not only for me but for your other users. ### Analysis: categories: (Support, Support, Support) aspects: (Response Time, Contact Options, Helpfulness) sentiments: (Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: No support, I have submitted multiple reports about an issue on my account. It says my account has been banned from liking and following/unfollowing people due to me using a service to gain more likes/followers… which I never did. I did however unfollow people on my account using the instagram app, when it decided to log me out of my account and then place this ban on my account. I have as I mentioned submitted multiple reports, the notification of the ban says “let us know if you think we made a mistake” and I do so by submitting a report. The ban was supposed to be over July 1st and it is still active, not sure why. Anyways I set the app to one star because not only have I received no help, there are no email contacts, phone contacts or live chat supports. All you guys have is the frequently asked questions/help page…. Which if you weren’t aware is not helpful at all. The overall app is fine but the bugs like this one, lack of support and restrictions on one’s account are too severe for me to even bump this review up an extra star. I will keep the app in hopes the ban will be lifted however I would like to be contacted about this issue. And I think it would be beneficial that an actual contact for support was added not only for me but for your other users. Output: Support - Customer Service - Negative, Support - Contact Availability - Negative, Support - Report Handling - Negative, Overall Experience - Bugs - Negative, Overall Experience - Restrictions - Negative, Overall Experience - Functionality - Neutral $$$