Wasn’t given access even after I paid
I paid for this app over a week ago and still do not have full access to the 6 month subscription I paid for. They are not taking phone calls right now so I emailed them and then I get an automated response with the articles that I have already read trying to solve  the issue. I responded that these articles haven’t helped me and I haven’t heard a word back. I even sent screen shots to try to show that I have paid and still don’t have access to the full course. It’s been 8 days. I emailed again yesterday and got the exact same robot response. I am canceling my subscription and taking my money elsewhere. The app is way to glitchy and I just never got what I paid for. Very disappointed in the customer service team.
Customer Service
Customer Service
negative
Customer Service - Customer Service - negative
### USER:Wasn’t given access even after I paid, I paid for this app over a week ago and still do not have full access to the 6 month subscription I paid for. They are not taking phone calls right now so I emailed them and then I get an automated response with the articles that I have already read trying to solve  the issue. I responded that these articles haven’t helped me and I haven’t heard a word back. I even sent screen shots to try to show that I have paid and still don’t have access to the full course. It’s been 8 days. I emailed again yesterday and got the exact same robot response. I am canceling my subscription and taking my money elsewhere. The app is way to glitchy and I just never got what I paid for. Very disappointed in the customer service team. ### ASSISTANT: Customer Service - Customer Service - negative )))
### Review: title: Wasn’t given access even after I paid, content: I paid for this app over a week ago and still do not have full access to the 6 month subscription I paid for. They are not taking phone calls right now so I emailed them and then I get an automated response with the articles that I have already read trying to solve  the issue. I responded that these articles haven’t helped me and I haven’t heard a word back. I even sent screen shots to try to show that I have paid and still don’t have access to the full course. It’s been 8 days. I emailed again yesterday and got the exact same robot response. I am canceling my subscription and taking my money elsewhere. The app is way to glitchy and I just never got what I paid for. Very disappointed in the customer service team. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: negative )))
### Review: title: Wasn’t given access even after I paid, content: I paid for this app over a week ago and still do not have full access to the 6 month subscription I paid for. They are not taking phone calls right now so I emailed them and then I get an automated response with the articles that I have already read trying to solve  the issue. I responded that these articles haven’t helped me and I haven’t heard a word back. I even sent screen shots to try to show that I have paid and still don’t have access to the full course. It’s been 8 days. I emailed again yesterday and got the exact same robot response. I am canceling my subscription and taking my money elsewhere. The app is way to glitchy and I just never got what I paid for. Very disappointed in the customer service team. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Wasn’t given access even after I paid, I paid for this app over a week ago and still do not have full access to the 6 month subscription I paid for. They are not taking phone calls right now so I emailed them and then I get an automated response with the articles that I have already read trying to solve  the issue. I responded that these articles haven’t helped me and I haven’t heard a word back. I even sent screen shots to try to show that I have paid and still don’t have access to the full course. It’s been 8 days. I emailed again yesterday and got the exact same robot response. I am canceling my subscription and taking my money elsewhere. The app is way to glitchy and I just never got what I paid for. Very disappointed in the customer service team. Output: Customer Service - Customer Service - negative $$$