Frustrating Experience, No Reliable Customer Service
Less than a week after I made an account with WhatsApp for work, my number was banned with no explanation. After my appeal was rejected, I contacted “Customer Support” on the website. They responded telling me to appeal on the app, which I couldn’t do because I had already sent an appeal. I responded, informing them of my situation further, and they sent the same message back. WhatsApp has no customer support phone number, nor do they have a live chat option. The customer support they do have just regurgitates information from their limited Help Center pages. For such a large platform used by so many people for communication, it is surprising and disappointing how inadequate their own communication and support is.
Customer Support, Customer Support, Customer Support
Customer Service, Communication, Support Availability
negative, negative, negative
Customer Support - Customer Service - negative, Customer Support - Communication - negative, Customer Support - Support Availability - negative
### USER:Frustrating Experience, No Reliable Customer Service, Less than a week after I made an account with WhatsApp for work, my number was banned with no explanation. After my appeal was rejected, I contacted “Customer Support” on the website. They responded telling me to appeal on the app, which I couldn’t do because I had already sent an appeal. I responded, informing them of my situation further, and they sent the same message back. WhatsApp has no customer support phone number, nor do they have a live chat option. The customer support they do have just regurgitates information from their limited Help Center pages. For such a large platform used by so many people for communication, it is surprising and disappointing how inadequate their own communication and support is. ### ASSISTANT: Customer Support - Customer Service - negative, Customer Support - Communication - negative, Customer Support - Support Availability - negative )))
### Review: title: Frustrating Experience, No Reliable Customer Service, content: Less than a week after I made an account with WhatsApp for work, my number was banned with no explanation. After my appeal was rejected, I contacted “Customer Support” on the website. They responded telling me to appeal on the app, which I couldn’t do because I had already sent an appeal. I responded, informing them of my situation further, and they sent the same message back. WhatsApp has no customer support phone number, nor do they have a live chat option. The customer support they do have just regurgitates information from their limited Help Center pages. For such a large platform used by so many people for communication, it is surprising and disappointing how inadequate their own communication and support is. ### Analysis: categories: Customer Support, Customer Support, Customer Support, aspects: Customer Service, Communication, Support Availability, sentiments: negative, negative, negative )))
### Review: title: Frustrating Experience, No Reliable Customer Service, content: Less than a week after I made an account with WhatsApp for work, my number was banned with no explanation. After my appeal was rejected, I contacted “Customer Support” on the website. They responded telling me to appeal on the app, which I couldn’t do because I had already sent an appeal. I responded, informing them of my situation further, and they sent the same message back. WhatsApp has no customer support phone number, nor do they have a live chat option. The customer support they do have just regurgitates information from their limited Help Center pages. For such a large platform used by so many people for communication, it is surprising and disappointing how inadequate their own communication and support is. ### Analysis: categories: (Customer Support, Customer Support, Customer Support) aspects: (Customer Service, Communication, Support Availability) sentiments: (negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Frustrating Experience, No Reliable Customer Service, Less than a week after I made an account with WhatsApp for work, my number was banned with no explanation. After my appeal was rejected, I contacted “Customer Support” on the website. They responded telling me to appeal on the app, which I couldn’t do because I had already sent an appeal. I responded, informing them of my situation further, and they sent the same message back. WhatsApp has no customer support phone number, nor do they have a live chat option. The customer support they do have just regurgitates information from their limited Help Center pages. For such a large platform used by so many people for communication, it is surprising and disappointing how inadequate their own communication and support is. Output: Customer Support - Customer Service - negative, Customer Support - Communication - negative, Customer Support - Support Availability - negative $$$