Will not email or notify if renewals
In a time when so many companies are doing the right thing and making sure you’re aware of every invoice, Babbel has clearly chosen to hold their renewal rate/revenue above the needs of their customers. 2 years of invoicing when I haven’t even opened or used the app since mid-2020. Update: Babbel Customer Service did not refund my subscription, but they did agree to extend my subscription at no additional cost, equivalent to the period of time they had billed for that the application hadn’t been utilized: “ We are not able to refund your last payment from October 2022, as it is too long ago, but I confirm again that the payments are now cancelled and I have extended your access, free of charge, to make up for lost time.  You can now access your Spanish courses up until the 13th of October 2025.”
Billing, Billing, Billing, Customer Service
Invoice, Refund, Renewals, Helpfulness
negative, negative, negative, positive
Billing - Invoice - negative, Billing - Refund - negative, Billing - Renewals - negative, Customer Service - Helpfulness - positive
### USER:Will not email or notify if renewals, In a time when so many companies are doing the right thing and making sure you’re aware of every invoice, Babbel has clearly chosen to hold their renewal rate/revenue above the needs of their customers. 2 years of invoicing when I haven’t even opened or used the app since mid-2020. Update: Babbel Customer Service did not refund my subscription, but they did agree to extend my subscription at no additional cost, equivalent to the period of time they had billed for that the application hadn’t been utilized: “ We are not able to refund your last payment from October 2022, as it is too long ago, but I confirm again that the payments are now cancelled and I have extended your access, free of charge, to make up for lost time.  You can now access your Spanish courses up until the 13th of October 2025.” ### ASSISTANT: Billing - Invoice - negative, Billing - Refund - negative, Billing - Renewals - negative, Customer Service - Helpfulness - positive )))
### Review: title: Will not email or notify if renewals, content: In a time when so many companies are doing the right thing and making sure you’re aware of every invoice, Babbel has clearly chosen to hold their renewal rate/revenue above the needs of their customers. 2 years of invoicing when I haven’t even opened or used the app since mid-2020. Update: Babbel Customer Service did not refund my subscription, but they did agree to extend my subscription at no additional cost, equivalent to the period of time they had billed for that the application hadn’t been utilized: “ We are not able to refund your last payment from October 2022, as it is too long ago, but I confirm again that the payments are now cancelled and I have extended your access, free of charge, to make up for lost time.  You can now access your Spanish courses up until the 13th of October 2025.” ### Analysis: categories: Billing, Billing, Billing, Customer Service, aspects: Invoice, Refund, Renewals, Helpfulness, sentiments: negative, negative, negative, positive )))
### Review: title: Will not email or notify if renewals, content: In a time when so many companies are doing the right thing and making sure you’re aware of every invoice, Babbel has clearly chosen to hold their renewal rate/revenue above the needs of their customers. 2 years of invoicing when I haven’t even opened or used the app since mid-2020. Update: Babbel Customer Service did not refund my subscription, but they did agree to extend my subscription at no additional cost, equivalent to the period of time they had billed for that the application hadn’t been utilized: “ We are not able to refund your last payment from October 2022, as it is too long ago, but I confirm again that the payments are now cancelled and I have extended your access, free of charge, to make up for lost time.  You can now access your Spanish courses up until the 13th of October 2025.” ### Analysis: categories: (Billing, Billing, Billing, Customer Service) aspects: (Invoice, Refund, Renewals, Helpfulness) sentiments: (negative, negative, negative, positive) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Will not email or notify if renewals, In a time when so many companies are doing the right thing and making sure you’re aware of every invoice, Babbel has clearly chosen to hold their renewal rate/revenue above the needs of their customers. 2 years of invoicing when I haven’t even opened or used the app since mid-2020. Update: Babbel Customer Service did not refund my subscription, but they did agree to extend my subscription at no additional cost, equivalent to the period of time they had billed for that the application hadn’t been utilized: “ We are not able to refund your last payment from October 2022, as it is too long ago, but I confirm again that the payments are now cancelled and I have extended your access, free of charge, to make up for lost time.  You can now access your Spanish courses up until the 13th of October 2025.” Output: Billing - Invoice - negative, Billing - Refund - negative, Billing - Renewals - negative, Customer Service - Helpfulness - positive $$$