Great messaging app, but…
I love WhatsApp as an app - it’s secure and works great. I enjoy using it very much. , , But I gave this 4 stars instead of 5 because they have the worst customer service ever and completely nonsensical policies involved with customer service. Honestly it’s like customer service is nonexistent. The only way to contact them for help is by email, and you never get back an reply from an actual person, only form responses with generic, prewritten instructions that are entirely useless. If you have a problem, you will not be able to get help.
 Service, Overall, Functionality, Overall
Customer service, Security, Usability, App
negative, positive, positive, positive
 Service Customer service - negative, Overall - Security - positive, Functionality - Usability - positive, Overall - App - positive
### USER:Great messaging app, but…, I love WhatsApp as an app - it’s secure and works great. I enjoy using it very much. , , But I gave this 4 stars instead of 5 because they have the worst customer service ever and completely nonsensical policies involved with customer service. Honestly it’s like customer service is nonexistent. The only way to contact them for help is by email, and you never get back an reply from an actual person, only form responses with generic, prewritten instructions that are entirely useless. If you have a problem, you will not be able to get help. ### ASSISTANT:  Service Customer service - negative, Overall - Security - positive, Functionality - Usability - positive, Overall - App - positive )))
### Review: title: Great messaging app, but…, content: I love WhatsApp as an app - it’s secure and works great. I enjoy using it very much. , , But I gave this 4 stars instead of 5 because they have the worst customer service ever and completely nonsensical policies involved with customer service. Honestly it’s like customer service is nonexistent. The only way to contact them for help is by email, and you never get back an reply from an actual person, only form responses with generic, prewritten instructions that are entirely useless. If you have a problem, you will not be able to get help. ### Analysis: categories:  Service, Overall, Functionality, Overall, aspects: Customer service, Security, Usability, App, sentiments: negative, positive, positive, positive )))
### Review: title: Great messaging app, but…, content: I love WhatsApp as an app - it’s secure and works great. I enjoy using it very much. , , But I gave this 4 stars instead of 5 because they have the worst customer service ever and completely nonsensical policies involved with customer service. Honestly it’s like customer service is nonexistent. The only way to contact them for help is by email, and you never get back an reply from an actual person, only form responses with generic, prewritten instructions that are entirely useless. If you have a problem, you will not be able to get help. ### Analysis: categories: ( Service, Overall, Functionality, Overall) aspects: (Customer service, Security, Usability, App) sentiments: (negative, positive, positive, positive) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Great messaging app, but…, I love WhatsApp as an app - it’s secure and works great. I enjoy using it very much. , , But I gave this 4 stars instead of 5 because they have the worst customer service ever and completely nonsensical policies involved with customer service. Honestly it’s like customer service is nonexistent. The only way to contact them for help is by email, and you never get back an reply from an actual person, only form responses with generic, prewritten instructions that are entirely useless. If you have a problem, you will not be able to get help. Output:  Service Customer service - negative, Overall - Security - positive, Functionality - Usability - positive, Overall - App - positive $$$