No direct support
I tried to contact support but they only give you a list of predetermined support options. None were about my question. There is no phone, email, or live chat feature. Bad customer service. I use this app because many people in my group use it. If it weren’t because I need to communicate with them I’d be erasing this app due to the lack of customer service. , Here is my actual request for support:, Please allow admins to disable the Group Voice chat within a group. It is confusing to my group’s users. They think they’re sending a voice message to all but instead are creating calls that only 2 or 3 are joining. What the rest of us are getting is a constant notification that a group voice call is happening within our group. And no, we do not want to mute notifications; then we’d be missing all the texts and voice messages. Please just let us disable the group voice call within a group.
App, App, App
Customer Service, Communication, Group Voice Chat Feature
Negative, Positive, Negative
App - Customer Service - Negative, App - Communication - Positive, App - Group Voice Chat Feature - Negative
### USER:No direct support, I tried to contact support but they only give you a list of predetermined support options. None were about my question. There is no phone, email, or live chat feature. Bad customer service. I use this app because many people in my group use it. If it weren’t because I need to communicate with them I’d be erasing this app due to the lack of customer service. , Here is my actual request for support:, Please allow admins to disable the Group Voice chat within a group. It is confusing to my group’s users. They think they’re sending a voice message to all but instead are creating calls that only 2 or 3 are joining. What the rest of us are getting is a constant notification that a group voice call is happening within our group. And no, we do not want to mute notifications; then we’d be missing all the texts and voice messages. Please just let us disable the group voice call within a group. ### ASSISTANT: App - Customer Service - Negative, App - Communication - Positive, App - Group Voice Chat Feature - Negative )))
### Review: title: No direct support, content: I tried to contact support but they only give you a list of predetermined support options. None were about my question. There is no phone, email, or live chat feature. Bad customer service. I use this app because many people in my group use it. If it weren’t because I need to communicate with them I’d be erasing this app due to the lack of customer service. , Here is my actual request for support:, Please allow admins to disable the Group Voice chat within a group. It is confusing to my group’s users. They think they’re sending a voice message to all but instead are creating calls that only 2 or 3 are joining. What the rest of us are getting is a constant notification that a group voice call is happening within our group. And no, we do not want to mute notifications; then we’d be missing all the texts and voice messages. Please just let us disable the group voice call within a group. ### Analysis: categories: App, App, App, aspects: Customer Service, Communication, Group Voice Chat Feature, sentiments: Negative, Positive, Negative )))
### Review: title: No direct support, content: I tried to contact support but they only give you a list of predetermined support options. None were about my question. There is no phone, email, or live chat feature. Bad customer service. I use this app because many people in my group use it. If it weren’t because I need to communicate with them I’d be erasing this app due to the lack of customer service. , Here is my actual request for support:, Please allow admins to disable the Group Voice chat within a group. It is confusing to my group’s users. They think they’re sending a voice message to all but instead are creating calls that only 2 or 3 are joining. What the rest of us are getting is a constant notification that a group voice call is happening within our group. And no, we do not want to mute notifications; then we’d be missing all the texts and voice messages. Please just let us disable the group voice call within a group. ### Analysis: categories: (App, App, App) aspects: (Customer Service, Communication, Group Voice Chat Feature) sentiments: (Negative, Positive, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: No direct support, I tried to contact support but they only give you a list of predetermined support options. None were about my question. There is no phone, email, or live chat feature. Bad customer service. I use this app because many people in my group use it. If it weren’t because I need to communicate with them I’d be erasing this app due to the lack of customer service. , Here is my actual request for support:, Please allow admins to disable the Group Voice chat within a group. It is confusing to my group’s users. They think they’re sending a voice message to all but instead are creating calls that only 2 or 3 are joining. What the rest of us are getting is a constant notification that a group voice call is happening within our group. And no, we do not want to mute notifications; then we’d be missing all the texts and voice messages. Please just let us disable the group voice call within a group. Output: App - Customer Service - Negative, App - Communication - Positive, App - Group Voice Chat Feature - Negative $$$