Customer Service
I don’t know what has happened with your customer service, but you really need to rename it to something like “Pay for Prime but don’t expect Prime”. Numerous times when I have sent GIFTS to someone, they are supposed to be there in two days shipped UPS but somehow this gets changed to USPS.  When you are sending a gift to someone you usually want it there at a certain time, say for birthday or anniversary.  One gift took a whole month to get to the addressee.  I am a thoroughly disgusted Prime member and I know I am not the only one.  And as for customer service, please get people that can speak and understand English, don’t put you on hold “ for just two minutes” come back ten minutes later and then tell you to call back in ten minutes and disconnect the call.
Customer Service, Customer Service, Customer Service
responsiveness, knowledge, communication
negative, negative, negative
Customer Service - responsiveness - negative, Customer Service - knowledge - negative, Customer Service - communication - negative
### USER:Customer Service, I don’t know what has happened with your customer service, but you really need to rename it to something like “Pay for Prime but don’t expect Prime”. Numerous times when I have sent GIFTS to someone, they are supposed to be there in two days shipped UPS but somehow this gets changed to USPS.  When you are sending a gift to someone you usually want it there at a certain time, say for birthday or anniversary.  One gift took a whole month to get to the addressee.  I am a thoroughly disgusted Prime member and I know I am not the only one.  And as for customer service, please get people that can speak and understand English, don’t put you on hold “ for just two minutes” come back ten minutes later and then tell you to call back in ten minutes and disconnect the call. ### ASSISTANT:  - responsiveness - negative,  - knowledge - negative,  - communication - negative )))
### Review: title: Customer Service, content: I don’t know what has happened with your customer service, but you really need to rename it to something like “Pay for Prime but don’t expect Prime”. Numerous times when I have sent GIFTS to someone, they are supposed to be there in two days shipped UPS but somehow this gets changed to USPS.  When you are sending a gift to someone you usually want it there at a certain time, say for birthday or anniversary.  One gift took a whole month to get to the addressee.  I am a thoroughly disgusted Prime member and I know I am not the only one.  And as for customer service, please get people that can speak and understand English, don’t put you on hold “ for just two minutes” come back ten minutes later and then tell you to call back in ten minutes and disconnect the call. ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: responsiveness, knowledge, communication, sentiments: negative, negative, negative )))
### Review: title: Customer Service, content: I don’t know what has happened with your customer service, but you really need to rename it to something like “Pay for Prime but don’t expect Prime”. Numerous times when I have sent GIFTS to someone, they are supposed to be there in two days shipped UPS but somehow this gets changed to USPS.  When you are sending a gift to someone you usually want it there at a certain time, say for birthday or anniversary.  One gift took a whole month to get to the addressee.  I am a thoroughly disgusted Prime member and I know I am not the only one.  And as for customer service, please get people that can speak and understand English, don’t put you on hold “ for just two minutes” come back ten minutes later and then tell you to call back in ten minutes and disconnect the call. ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (responsiveness, knowledge, communication) sentiments: (negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Customer Service, I don’t know what has happened with your customer service, but you really need to rename it to something like “Pay for Prime but don’t expect Prime”. Numerous times when I have sent GIFTS to someone, they are supposed to be there in two days shipped UPS but somehow this gets changed to USPS.  When you are sending a gift to someone you usually want it there at a certain time, say for birthday or anniversary.  One gift took a whole month to get to the addressee.  I am a thoroughly disgusted Prime member and I know I am not the only one.  And as for customer service, please get people that can speak and understand English, don’t put you on hold “ for just two minutes” come back ten minutes later and then tell you to call back in ten minutes and disconnect the call. Output:  - responsiveness - negative,  - knowledge - negative,  - communication - negative $$$