Photo editing tool bug and no customer support
This is a photo app and that’s why I’ve always liked IG, not the reels and stories. Once again, a bug is affecting 2/3 of my accounts and the photo editing tools are not working. They don’t perform the functions they are meant to and instead just ruin the image. This is annoying for my personal account and devastating for my content creator / business account. I have reported the problem numerous times and include screen recordings showing the problem. I have uninstalled and reinstalled. The last time this happened, the issue persisted for over 2 weeks. , , You need a better support option that doesn’t involve being in the app which presupposes that it’s working. Or at least acknowledge that someone has seen my report and is working on a fix for the next update. Provide a forum where others can report problems, workarounds, and dev updates.  , , If this persists then yes, I will have to move over to another more reliable platform which is a shame. I get that IG is always rolling out new features and that they may come to some accounts at different times but you need to keep the basic photo editing tools intact and functional.
**App**, **App**
Functionalities, Customer support
Negative, Negative
App - Photo editing tool - Negative, App - Customer support - Negative
### USER:Photo editing tool bug and no customer support, This is a photo app and that’s why I’ve always liked IG, not the reels and stories. Once again, a bug is affecting 2/3 of my accounts and the photo editing tools are not working. They don’t perform the functions they are meant to and instead just ruin the image. This is annoying for my personal account and devastating for my content creator / business account. I have reported the problem numerous times and include screen recordings showing the problem. I have uninstalled and reinstalled. The last time this happened, the issue persisted for over 2 weeks. , , You need a better support option that doesn’t involve being in the app which presupposes that it’s working. Or at least acknowledge that someone has seen my report and is working on a fix for the next update. Provide a forum where others can report problems, workarounds, and dev updates.  , , If this persists then yes, I will have to move over to another more reliable platform which is a shame. I get that IG is always rolling out new features and that they may come to some accounts at different times but you need to keep the basic photo editing tools intact and functional. ### ASSISTANT: App - Photo editing tool - Negative, App - Customer support - Negative )))
### Review: title: Photo editing tool bug and no customer support, content: This is a photo app and that’s why I’ve always liked IG, not the reels and stories. Once again, a bug is affecting 2/3 of my accounts and the photo editing tools are not working. They don’t perform the functions they are meant to and instead just ruin the image. This is annoying for my personal account and devastating for my content creator / business account. I have reported the problem numerous times and include screen recordings showing the problem. I have uninstalled and reinstalled. The last time this happened, the issue persisted for over 2 weeks. , , You need a better support option that doesn’t involve being in the app which presupposes that it’s working. Or at least acknowledge that someone has seen my report and is working on a fix for the next update. Provide a forum where others can report problems, workarounds, and dev updates.  , , If this persists then yes, I will have to move over to another more reliable platform which is a shame. I get that IG is always rolling out new features and that they may come to some accounts at different times but you need to keep the basic photo editing tools intact and functional. ### Analysis: categories: **App**, **App**, aspects: Functionalities, Customer support, sentiments: Negative, Negative )))
### Review: title: Photo editing tool bug and no customer support, content: This is a photo app and that’s why I’ve always liked IG, not the reels and stories. Once again, a bug is affecting 2/3 of my accounts and the photo editing tools are not working. They don’t perform the functions they are meant to and instead just ruin the image. This is annoying for my personal account and devastating for my content creator / business account. I have reported the problem numerous times and include screen recordings showing the problem. I have uninstalled and reinstalled. The last time this happened, the issue persisted for over 2 weeks. , , You need a better support option that doesn’t involve being in the app which presupposes that it’s working. Or at least acknowledge that someone has seen my report and is working on a fix for the next update. Provide a forum where others can report problems, workarounds, and dev updates.  , , If this persists then yes, I will have to move over to another more reliable platform which is a shame. I get that IG is always rolling out new features and that they may come to some accounts at different times but you need to keep the basic photo editing tools intact and functional. ### Analysis: categories: (**App**, **App**) aspects: (Functionalities, Customer support) sentiments: (Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Photo editing tool bug and no customer support, This is a photo app and that’s why I’ve always liked IG, not the reels and stories. Once again, a bug is affecting 2/3 of my accounts and the photo editing tools are not working. They don’t perform the functions they are meant to and instead just ruin the image. This is annoying for my personal account and devastating for my content creator / business account. I have reported the problem numerous times and include screen recordings showing the problem. I have uninstalled and reinstalled. The last time this happened, the issue persisted for over 2 weeks. , , You need a better support option that doesn’t involve being in the app which presupposes that it’s working. Or at least acknowledge that someone has seen my report and is working on a fix for the next update. Provide a forum where others can report problems, workarounds, and dev updates.  , , If this persists then yes, I will have to move over to another more reliable platform which is a shame. I get that IG is always rolling out new features and that they may come to some accounts at different times but you need to keep the basic photo editing tools intact and functional. Output: App - Photo editing tool - Negative, App - Customer support - Negative $$$