Hate the Robotic & AI problem solving!
I realize things are going in AI fast. But the robotic phone calls are horrendous. It does not understand you. It is not intuitive. I cannot even get an answer from it, that makes any sense whatsoever. Why can’t you just have humans making phone calls and communicating which would be normal. I have an issue with a return. My credit card number has changed so the return and refund is actually going to the wrong card.  It needs to be refunded to the new card. Went through all the prompts with your AI and it still can’t figure out how to help me. So why can’t anyone call? Why are you distancing yourself from actually putting people to work? It’s really frustrating and makes me look at other apps to buy my products.
User Interface, Customer Service, Customer Service
Phone Calls, Phone Support, Refund Process
Negative, Negative, Negative
User Interface - Phone Calls - Negative, Customer Service - Phone Support - Negative, Customer Service - Refund Process - Negative
### USER:Hate the Robotic & AI problem solving!, I realize things are going in AI fast. But the robotic phone calls are horrendous. It does not understand you. It is not intuitive. I cannot even get an answer from it, that makes any sense whatsoever. Why can’t you just have humans making phone calls and communicating which would be normal. I have an issue with a return. My credit card number has changed so the return and refund is actually going to the wrong card.  It needs to be refunded to the new card. Went through all the prompts with your AI and it still can’t figure out how to help me. So why can’t anyone call? Why are you distancing yourself from actually putting people to work? It’s really frustrating and makes me look at other apps to buy my products. ### ASSISTANT: User Interface - Phone Calls - Negative, Customer Service - Phone Support - Negative, Customer Service - Refund Process - Negative )))
### Review: title: Hate the Robotic & AI problem solving!, content: I realize things are going in AI fast. But the robotic phone calls are horrendous. It does not understand you. It is not intuitive. I cannot even get an answer from it, that makes any sense whatsoever. Why can’t you just have humans making phone calls and communicating which would be normal. I have an issue with a return. My credit card number has changed so the return and refund is actually going to the wrong card.  It needs to be refunded to the new card. Went through all the prompts with your AI and it still can’t figure out how to help me. So why can’t anyone call? Why are you distancing yourself from actually putting people to work? It’s really frustrating and makes me look at other apps to buy my products. ### Analysis: categories: User Interface, Customer Service, Customer Service, aspects: Phone Calls, Phone Support, Refund Process, sentiments: Negative, Negative, Negative )))
### Review: title: Hate the Robotic & AI problem solving!, content: I realize things are going in AI fast. But the robotic phone calls are horrendous. It does not understand you. It is not intuitive. I cannot even get an answer from it, that makes any sense whatsoever. Why can’t you just have humans making phone calls and communicating which would be normal. I have an issue with a return. My credit card number has changed so the return and refund is actually going to the wrong card.  It needs to be refunded to the new card. Went through all the prompts with your AI and it still can’t figure out how to help me. So why can’t anyone call? Why are you distancing yourself from actually putting people to work? It’s really frustrating and makes me look at other apps to buy my products. ### Analysis: categories: (User Interface, Customer Service, Customer Service) aspects: (Phone Calls, Phone Support, Refund Process) sentiments: (Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Hate the Robotic & AI problem solving!, I realize things are going in AI fast. But the robotic phone calls are horrendous. It does not understand you. It is not intuitive. I cannot even get an answer from it, that makes any sense whatsoever. Why can’t you just have humans making phone calls and communicating which would be normal. I have an issue with a return. My credit card number has changed so the return and refund is actually going to the wrong card.  It needs to be refunded to the new card. Went through all the prompts with your AI and it still can’t figure out how to help me. So why can’t anyone call? Why are you distancing yourself from actually putting people to work? It’s really frustrating and makes me look at other apps to buy my products. Output: User Interface - Phone Calls - Negative, Customer Service - Phone Support - Negative, Customer Service - Refund Process - Negative $$$