Hacked and the selfie video has been refused 10+ times
Hello, My account was hacked and I understand that there is a process to things, but the selfie video that I have submitted has been denied 10+ times. I remember when I used to post photos and that photo had bad lighting, crazy filters, and often not even focused, yet they were still able to recognize someone in that photo and suggest that we tag them. The fact that I have now submitted a selfie so many times and I have still been refused is absolutely crazy. You aren’t allowed to speak to anyone and the response doesn’t mean that they will work with you, but they are actually giving you the run-around because you go right back to the beginning instead of them assigning someone to the case and trying to help you qualify for their standards. It baffles me that a company that is so highly revered and used can be so terrible when it comes to coming to the aid of its users. Absolutely atrocious and I’m only hoping to get my account back so that the hacker doesn’t have it and I can delete it. I get that one person means nothing to this big company, but I think there really needs to be something more than a “you didn’t meet our standards, try again”. Actually help people.
Customer Service, Customer Service, Security
Helpfulness, Response Time, Account Security
negative, negative, negative
App - Service - Negative, App - Technical Support - Negative, App - Security - Negative
### USER:Hacked and the selfie video has been refused 10+ times, Hello, My account was hacked and I understand that there is a process to things, but the selfie video that I have submitted has been denied 10+ times. I remember when I used to post photos and that photo had bad lighting, crazy filters, and often not even focused, yet they were still able to recognize someone in that photo and suggest that we tag them. The fact that I have now submitted a selfie so many times and I have still been refused is absolutely crazy. You aren’t allowed to speak to anyone and the response doesn’t mean that they will work with you, but they are actually giving you the run-around because you go right back to the beginning instead of them assigning someone to the case and trying to help you qualify for their standards. It baffles me that a company that is so highly revered and used can be so terrible when it comes to coming to the aid of its users. Absolutely atrocious and I’m only hoping to get my account back so that the hacker doesn’t have it and I can delete it. I get that one person means nothing to this big company, but I think there really needs to be something more than a “you didn’t meet our standards, try again”. Actually help people. ### ASSISTANT: App - Service - Negative, App - Technical Support - Negative, App - Security - Negative )))
### Review: title: Hacked and the selfie video has been refused 10+ times, content: Hello, My account was hacked and I understand that there is a process to things, but the selfie video that I have submitted has been denied 10+ times. I remember when I used to post photos and that photo had bad lighting, crazy filters, and often not even focused, yet they were still able to recognize someone in that photo and suggest that we tag them. The fact that I have now submitted a selfie so many times and I have still been refused is absolutely crazy. You aren’t allowed to speak to anyone and the response doesn’t mean that they will work with you, but they are actually giving you the run-around because you go right back to the beginning instead of them assigning someone to the case and trying to help you qualify for their standards. It baffles me that a company that is so highly revered and used can be so terrible when it comes to coming to the aid of its users. Absolutely atrocious and I’m only hoping to get my account back so that the hacker doesn’t have it and I can delete it. I get that one person means nothing to this big company, but I think there really needs to be something more than a “you didn’t meet our standards, try again”. Actually help people. ### Analysis: categories: Customer Service, Customer Service, Security, aspects: Helpfulness, Response Time, Account Security, sentiments: negative, negative, negative )))
### Review: title: Hacked and the selfie video has been refused 10+ times, content: Hello, My account was hacked and I understand that there is a process to things, but the selfie video that I have submitted has been denied 10+ times. I remember when I used to post photos and that photo had bad lighting, crazy filters, and often not even focused, yet they were still able to recognize someone in that photo and suggest that we tag them. The fact that I have now submitted a selfie so many times and I have still been refused is absolutely crazy. You aren’t allowed to speak to anyone and the response doesn’t mean that they will work with you, but they are actually giving you the run-around because you go right back to the beginning instead of them assigning someone to the case and trying to help you qualify for their standards. It baffles me that a company that is so highly revered and used can be so terrible when it comes to coming to the aid of its users. Absolutely atrocious and I’m only hoping to get my account back so that the hacker doesn’t have it and I can delete it. I get that one person means nothing to this big company, but I think there really needs to be something more than a “you didn’t meet our standards, try again”. Actually help people. ### Analysis: categories: (Customer Service, Customer Service, Security) aspects: (Helpfulness, Response Time, Account Security) sentiments: (negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Hacked and the selfie video has been refused 10+ times, Hello, My account was hacked and I understand that there is a process to things, but the selfie video that I have submitted has been denied 10+ times. I remember when I used to post photos and that photo had bad lighting, crazy filters, and often not even focused, yet they were still able to recognize someone in that photo and suggest that we tag them. The fact that I have now submitted a selfie so many times and I have still been refused is absolutely crazy. You aren’t allowed to speak to anyone and the response doesn’t mean that they will work with you, but they are actually giving you the run-around because you go right back to the beginning instead of them assigning someone to the case and trying to help you qualify for their standards. It baffles me that a company that is so highly revered and used can be so terrible when it comes to coming to the aid of its users. Absolutely atrocious and I’m only hoping to get my account back so that the hacker doesn’t have it and I can delete it. I get that one person means nothing to this big company, but I think there really needs to be something more than a “you didn’t meet our standards, try again”. Actually help people. Output: App - Service - Negative, App - Technical Support - Negative, App - Security - Negative $$$