Stuck in older version and can’t use original audios anymore
From about two weeks ago, my app turned to the older version. I have two accounts, one is my personal account and one is my food blog account. It happened first to the food account and I thought it’s because I did something wrong with that account. And then my personal account’s page also turned into the older version. I also lost the “music” function when posting reels. Every time it shows “original audios isn’t available”. And it got worse, now for some reels I’m watching, I can hear the audio anymore as well. Just the video, no sound. But this only happens to some reels, not all of them. , , I rely on reels to promote my content, and now I’m stuck with it. I tried everything you can think of. Turn and app off and on again, log out and back to my account, delete and re-install the app, update the app, switch account type. EVERYTHING!! And the support team never replied to my reports. I’m very frustrated and just hope someone can help. , , Based on the previous reviews, I’m not the only one who has this problem, so I would appreciate so much if anyone can share how to fix this problem.
App, App
Feature, Support
Negative, Negative
App Features - Audio - Negative, App Features - Music - Negative, App Support - Responsiveness - Negative
### USER:Stuck in older version and can’t use original audios anymore, From about two weeks ago, my app turned to the older version. I have two accounts, one is my personal account and one is my food blog account. It happened first to the food account and I thought it’s because I did something wrong with that account. And then my personal account’s page also turned into the older version. I also lost the “music” function when posting reels. Every time it shows “original audios isn’t available”. And it got worse, now for some reels I’m watching, I can hear the audio anymore as well. Just the video, no sound. But this only happens to some reels, not all of them. , , I rely on reels to promote my content, and now I’m stuck with it. I tried everything you can think of. Turn and app off and on again, log out and back to my account, delete and re-install the app, update the app, switch account type. EVERYTHING!! And the support team never replied to my reports. I’m very frustrated and just hope someone can help. , , Based on the previous reviews, I’m not the only one who has this problem, so I would appreciate so much if anyone can share how to fix this problem. ### ASSISTANT: App Features - Audio - Negative, App Features - Music - Negative, App Support - Responsiveness - Negative )))
### Review: title: Stuck in older version and can’t use original audios anymore, content: From about two weeks ago, my app turned to the older version. I have two accounts, one is my personal account and one is my food blog account. It happened first to the food account and I thought it’s because I did something wrong with that account. And then my personal account’s page also turned into the older version. I also lost the “music” function when posting reels. Every time it shows “original audios isn’t available”. And it got worse, now for some reels I’m watching, I can hear the audio anymore as well. Just the video, no sound. But this only happens to some reels, not all of them. , , I rely on reels to promote my content, and now I’m stuck with it. I tried everything you can think of. Turn and app off and on again, log out and back to my account, delete and re-install the app, update the app, switch account type. EVERYTHING!! And the support team never replied to my reports. I’m very frustrated and just hope someone can help. , , Based on the previous reviews, I’m not the only one who has this problem, so I would appreciate so much if anyone can share how to fix this problem. ### Analysis: categories: App, App, aspects: Feature, Support, sentiments: Negative, Negative )))
### Review: title: Stuck in older version and can’t use original audios anymore, content: From about two weeks ago, my app turned to the older version. I have two accounts, one is my personal account and one is my food blog account. It happened first to the food account and I thought it’s because I did something wrong with that account. And then my personal account’s page also turned into the older version. I also lost the “music” function when posting reels. Every time it shows “original audios isn’t available”. And it got worse, now for some reels I’m watching, I can hear the audio anymore as well. Just the video, no sound. But this only happens to some reels, not all of them. , , I rely on reels to promote my content, and now I’m stuck with it. I tried everything you can think of. Turn and app off and on again, log out and back to my account, delete and re-install the app, update the app, switch account type. EVERYTHING!! And the support team never replied to my reports. I’m very frustrated and just hope someone can help. , , Based on the previous reviews, I’m not the only one who has this problem, so I would appreciate so much if anyone can share how to fix this problem. ### Analysis: categories: (App, App) aspects: (Feature, Support) sentiments: (Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Stuck in older version and can’t use original audios anymore, From about two weeks ago, my app turned to the older version. I have two accounts, one is my personal account and one is my food blog account. It happened first to the food account and I thought it’s because I did something wrong with that account. And then my personal account’s page also turned into the older version. I also lost the “music” function when posting reels. Every time it shows “original audios isn’t available”. And it got worse, now for some reels I’m watching, I can hear the audio anymore as well. Just the video, no sound. But this only happens to some reels, not all of them. , , I rely on reels to promote my content, and now I’m stuck with it. I tried everything you can think of. Turn and app off and on again, log out and back to my account, delete and re-install the app, update the app, switch account type. EVERYTHING!! And the support team never replied to my reports. I’m very frustrated and just hope someone can help. , , Based on the previous reviews, I’m not the only one who has this problem, so I would appreciate so much if anyone can share how to fix this problem. Output: App Features - Audio - Negative, App Features - Music - Negative, App Support - Responsiveness - Negative $$$