Deceptive billing - Read the fine print
It was winter so I thought I’d have the time to learn at least the basics of a new language.  I signed up and opted for the 6 month billing option.  I took the first 2 lessons of Spanish as I was lying in bed that night and didn’t open the app for another month. , , I can not attest to the quality of app as I quickly breezed through those 2 basic lessons.  My issue is with the billing.  Within the app, you can “manage” subscriptions and it may appear that you have cancelled your purchase.  However, that’s not the case.  Canceling can not be done through the app. You have to log on to their website and cancel through there.  I thought I had cancelled, but I later found out that I had not, , I ended up being billed for a whole year for a service I spent 15 minutes exploring.  I’m sure they’ve made a lot of money by requiring customers to jump through hoops in order to cancel rather than making it straightforward within the app.  It’s deceptive and not a business I would recommend.
Subscription
Billing
Negative
Subscription - Billing - Negative
### USER:Deceptive billing - Read the fine print, It was winter so I thought I’d have the time to learn at least the basics of a new language.  I signed up and opted for the 6 month billing option.  I took the first 2 lessons of Spanish as I was lying in bed that night and didn’t open the app for another month. , , I can not attest to the quality of app as I quickly breezed through those 2 basic lessons.  My issue is with the billing.  Within the app, you can “manage” subscriptions and it may appear that you have cancelled your purchase.  However, that’s not the case.  Canceling can not be done through the app. You have to log on to their website and cancel through there.  I thought I had cancelled, but I later found out that I had not, , I ended up being billed for a whole year for a service I spent 15 minutes exploring.  I’m sure they’ve made a lot of money by requiring customers to jump through hoops in order to cancel rather than making it straightforward within the app.  It’s deceptive and not a business I would recommend. ### ASSISTANT: Subscription - Billing - Negative )))
### Review: title: Deceptive billing - Read the fine print, content: It was winter so I thought I’d have the time to learn at least the basics of a new language.  I signed up and opted for the 6 month billing option.  I took the first 2 lessons of Spanish as I was lying in bed that night and didn’t open the app for another month. , , I can not attest to the quality of app as I quickly breezed through those 2 basic lessons.  My issue is with the billing.  Within the app, you can “manage” subscriptions and it may appear that you have cancelled your purchase.  However, that’s not the case.  Canceling can not be done through the app. You have to log on to their website and cancel through there.  I thought I had cancelled, but I later found out that I had not, , I ended up being billed for a whole year for a service I spent 15 minutes exploring.  I’m sure they’ve made a lot of money by requiring customers to jump through hoops in order to cancel rather than making it straightforward within the app.  It’s deceptive and not a business I would recommend. ### Analysis: categories: Subscription, aspects: Billing, sentiments: Negative )))
### Review: title: Deceptive billing - Read the fine print, content: It was winter so I thought I’d have the time to learn at least the basics of a new language.  I signed up and opted for the 6 month billing option.  I took the first 2 lessons of Spanish as I was lying in bed that night and didn’t open the app for another month. , , I can not attest to the quality of app as I quickly breezed through those 2 basic lessons.  My issue is with the billing.  Within the app, you can “manage” subscriptions and it may appear that you have cancelled your purchase.  However, that’s not the case.  Canceling can not be done through the app. You have to log on to their website and cancel through there.  I thought I had cancelled, but I later found out that I had not, , I ended up being billed for a whole year for a service I spent 15 minutes exploring.  I’m sure they’ve made a lot of money by requiring customers to jump through hoops in order to cancel rather than making it straightforward within the app.  It’s deceptive and not a business I would recommend. ### Analysis: categories: (Subscription) aspects: (Billing) sentiments: (Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Deceptive billing - Read the fine print, It was winter so I thought I’d have the time to learn at least the basics of a new language.  I signed up and opted for the 6 month billing option.  I took the first 2 lessons of Spanish as I was lying in bed that night and didn’t open the app for another month. , , I can not attest to the quality of app as I quickly breezed through those 2 basic lessons.  My issue is with the billing.  Within the app, you can “manage” subscriptions and it may appear that you have cancelled your purchase.  However, that’s not the case.  Canceling can not be done through the app. You have to log on to their website and cancel through there.  I thought I had cancelled, but I later found out that I had not, , I ended up being billed for a whole year for a service I spent 15 minutes exploring.  I’m sure they’ve made a lot of money by requiring customers to jump through hoops in order to cancel rather than making it straightforward within the app.  It’s deceptive and not a business I would recommend. Output: Subscription - Billing - Negative $$$