Instagrams help center/customer service is horrible
I’ve had Instagram for about six or seven years now and have no issues whatsoever until about a month ago and ongoing to now. My Instagram account was hacked and as a result of this “phishing” incident, Instagram “temporarily locked” my Instagram account. The email I signed up with, I no longer have access to, but have my Instagram password, my phone number that’s linked or the account, and have many ways to prove that this is my account. I’m thinking, with instagrams “professional team” they’ll be able to help me regain access to my account very easily. Except now, it’s been a month later and I have still received no help from any Facebook or Instagram contact email or website. I’ve loved Instagram forever and has always been a five star app for me, but the help system Instagram uses is flawed and needs tremendous work. I should be able to have my account back and Instagram should actually respond to the large amount of Instagram users like myself, who have been hacked as a result of phishing and are experiencing the same issues, with no help from such a big platform.
Customer service, Customer service, Customer service
help center, help response, accessibility
negative, negative, negative
App-Review: ('Instagrams help center/customer service is horrible', ': ', 'I’ve had Instagram for about six or seven years now and have no issues whatsoever until about a month ago and ongoing to now. My Instagram account was hacked and as a result of this “phishing” incident, Instagram “temporarily locked” my Instagram account. The email I signed up with, I no longer have access to, but have my Instagram password, my phone number that’s linked or the account, and have many ways to prove that this is my account. I’m thinking, with instagrams “professional team” they’ll be able to help me regain access to my account very easily. Except now, it’s been a month later and I have still received no help from any Facebook or Instagram contact email or website. I’ve loved Instagram forever and has always been a five star app for me, but the help system Instagram uses is flawed and needs tremendous work. I should be able to have my account back and Instagram should actually respond to the large amount of Instagram users like myself, who have been hacked as a result of phishing and are experiencing the same issues, with no help from such a big platform.'), Customer service - negative, Help system - negative
### USER:Instagrams help center/customer service is horrible, I’ve had Instagram for about six or seven years now and have no issues whatsoever until about a month ago and ongoing to now. My Instagram account was hacked and as a result of this “phishing” incident, Instagram “temporarily locked” my Instagram account. The email I signed up with, I no longer have access to, but have my Instagram password, my phone number that’s linked or the account, and have many ways to prove that this is my account. I’m thinking, with instagrams “professional team” they’ll be able to help me regain access to my account very easily. Except now, it’s been a month later and I have still received no help from any Facebook or Instagram contact email or website. I’ve loved Instagram forever and has always been a five star app for me, but the help system Instagram uses is flawed and needs tremendous work. I should be able to have my account back and Instagram should actually respond to the large amount of Instagram users like myself, who have been hacked as a result of phishing and are experiencing the same issues, with no help from such a big platform. ### ASSISTANT: App-Review: ('', ': ', 'I’ve had Instagram for about six or seven years now and have no issues whatsoever until about a month ago and ongoing to now. My Instagram account was hacked and as a result of this “phishing” incident, Instagram “temporarily locked” my Instagram account. The email I signed up with, I no longer have access to, but have my Instagram password, my phone number that’s linked or the account, and have many ways to prove that this is my account. I’m thinking, with instagrams “professional team” they’ll be able to help me regain access to my account very easily. Except now, it’s been a month later and I have still received no help from any Facebook or Instagram contact email or website. I’ve loved Instagram forever and has always been a five star app for me, but the help system Instagram uses is flawed and needs tremendous work. I should be able to have my account back and Instagram should actually respond to the large amount of Instagram users like myself, who have been hacked as a result of phishing and are experiencing the same issues, with no help from such a big platform.'), Customer service - negative, Help system - negative )))
### Review: title: Instagrams help center/customer service is horrible, content: I’ve had Instagram for about six or seven years now and have no issues whatsoever until about a month ago and ongoing to now. My Instagram account was hacked and as a result of this “phishing” incident, Instagram “temporarily locked” my Instagram account. The email I signed up with, I no longer have access to, but have my Instagram password, my phone number that’s linked or the account, and have many ways to prove that this is my account. I’m thinking, with instagrams “professional team” they’ll be able to help me regain access to my account very easily. Except now, it’s been a month later and I have still received no help from any Facebook or Instagram contact email or website. I’ve loved Instagram forever and has always been a five star app for me, but the help system Instagram uses is flawed and needs tremendous work. I should be able to have my account back and Instagram should actually respond to the large amount of Instagram users like myself, who have been hacked as a result of phishing and are experiencing the same issues, with no help from such a big platform. ### Analysis: categories: Customer service, Customer service, Customer service, aspects: help center, help response, accessibility, sentiments: negative, negative, negative )))
### Review: title: Instagrams help center/customer service is horrible, content: I’ve had Instagram for about six or seven years now and have no issues whatsoever until about a month ago and ongoing to now. My Instagram account was hacked and as a result of this “phishing” incident, Instagram “temporarily locked” my Instagram account. The email I signed up with, I no longer have access to, but have my Instagram password, my phone number that’s linked or the account, and have many ways to prove that this is my account. I’m thinking, with instagrams “professional team” they’ll be able to help me regain access to my account very easily. Except now, it’s been a month later and I have still received no help from any Facebook or Instagram contact email or website. I’ve loved Instagram forever and has always been a five star app for me, but the help system Instagram uses is flawed and needs tremendous work. I should be able to have my account back and Instagram should actually respond to the large amount of Instagram users like myself, who have been hacked as a result of phishing and are experiencing the same issues, with no help from such a big platform. ### Analysis: categories: (Customer service, Customer service, Customer service) aspects: (help center, help response, accessibility) sentiments: (negative, negative, negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Instagrams help center/customer service is horrible, I’ve had Instagram for about six or seven years now and have no issues whatsoever until about a month ago and ongoing to now. My Instagram account was hacked and as a result of this “phishing” incident, Instagram “temporarily locked” my Instagram account. The email I signed up with, I no longer have access to, but have my Instagram password, my phone number that’s linked or the account, and have many ways to prove that this is my account. I’m thinking, with instagrams “professional team” they’ll be able to help me regain access to my account very easily. Except now, it’s been a month later and I have still received no help from any Facebook or Instagram contact email or website. I’ve loved Instagram forever and has always been a five star app for me, but the help system Instagram uses is flawed and needs tremendous work. I should be able to have my account back and Instagram should actually respond to the large amount of Instagram users like myself, who have been hacked as a result of phishing and are experiencing the same issues, with no help from such a big platform. Output: App-Review: ('', ': ', 'I’ve had Instagram for about six or seven years now and have no issues whatsoever until about a month ago and ongoing to now. My Instagram account was hacked and as a result of this “phishing” incident, Instagram “temporarily locked” my Instagram account. The email I signed up with, I no longer have access to, but have my Instagram password, my phone number that’s linked or the account, and have many ways to prove that this is my account. I’m thinking, with instagrams “professional team” they’ll be able to help me regain access to my account very easily. Except now, it’s been a month later and I have still received no help from any Facebook or Instagram contact email or website. I’ve loved Instagram forever and has always been a five star app for me, but the help system Instagram uses is flawed and needs tremendous work. I should be able to have my account back and Instagram should actually respond to the large amount of Instagram users like myself, who have been hacked as a result of phishing and are experiencing the same issues, with no help from such a big platform.'), Customer service - negative, Help system - negative $$$