No customer support
I’ve used Instagram for years and always loved it. A little while ago my entire account was deleted for “going against guidelines on facebook.” Apparently my facebook and Instagram had been linked (I didn’t know this) and my Facebook account had been hacked. Whatever was being posted or sent by the hacker ended up getting my facebook account taken down and since it was linked to my Instagram, that was also deleted. I was devastated as I had priceless memories shared on my Instagram page that I knew I could not get back, along with that account following a few friends that have passed away which I now cannot see as their accounts are private. I tried contacting customer support but there was no option. I tried appealing the ban that I had on my account and all that came back was a message saying that it is permanently disabled due to whatever had happened on my facebook. I was never able to speak to anyone on the Instagram team about regaining access to my account, and ended up having to make a whole new account. All I really wanted was to have those old memories back and be able to speak with someone from IG about getting my account back. Moral of the story, don’t link your Facebook and Instagram accounts, and make sure you have everything saved to your device or you could lose it all.
App
Customer Service
Negative
Customer Service - account access - negative, Customer Service - account recovery - negative, Features - memory preservation - negative
### USER:No customer support, I’ve used Instagram for years and always loved it. A little while ago my entire account was deleted for “going against guidelines on facebook.” Apparently my facebook and Instagram had been linked (I didn’t know this) and my Facebook account had been hacked. Whatever was being posted or sent by the hacker ended up getting my facebook account taken down and since it was linked to my Instagram, that was also deleted. I was devastated as I had priceless memories shared on my Instagram page that I knew I could not get back, along with that account following a few friends that have passed away which I now cannot see as their accounts are private. I tried contacting customer support but there was no option. I tried appealing the ban that I had on my account and all that came back was a message saying that it is permanently disabled due to whatever had happened on my facebook. I was never able to speak to anyone on the Instagram team about regaining access to my account, and ended up having to make a whole new account. All I really wanted was to have those old memories back and be able to speak with someone from IG about getting my account back. Moral of the story, don’t link your Facebook and Instagram accounts, and make sure you have everything saved to your device or you could lose it all. ### ASSISTANT: Customer Service - account access - negative, Customer Service - account recovery - negative, Features - memory preservation - negative )))
### Review: title: No customer support, content: I’ve used Instagram for years and always loved it. A little while ago my entire account was deleted for “going against guidelines on facebook.” Apparently my facebook and Instagram had been linked (I didn’t know this) and my Facebook account had been hacked. Whatever was being posted or sent by the hacker ended up getting my facebook account taken down and since it was linked to my Instagram, that was also deleted. I was devastated as I had priceless memories shared on my Instagram page that I knew I could not get back, along with that account following a few friends that have passed away which I now cannot see as their accounts are private. I tried contacting customer support but there was no option. I tried appealing the ban that I had on my account and all that came back was a message saying that it is permanently disabled due to whatever had happened on my facebook. I was never able to speak to anyone on the Instagram team about regaining access to my account, and ended up having to make a whole new account. All I really wanted was to have those old memories back and be able to speak with someone from IG about getting my account back. Moral of the story, don’t link your Facebook and Instagram accounts, and make sure you have everything saved to your device or you could lose it all. ### Analysis: categories: App, aspects: Customer Service, sentiments: Negative )))
### Review: title: No customer support, content: I’ve used Instagram for years and always loved it. A little while ago my entire account was deleted for “going against guidelines on facebook.” Apparently my facebook and Instagram had been linked (I didn’t know this) and my Facebook account had been hacked. Whatever was being posted or sent by the hacker ended up getting my facebook account taken down and since it was linked to my Instagram, that was also deleted. I was devastated as I had priceless memories shared on my Instagram page that I knew I could not get back, along with that account following a few friends that have passed away which I now cannot see as their accounts are private. I tried contacting customer support but there was no option. I tried appealing the ban that I had on my account and all that came back was a message saying that it is permanently disabled due to whatever had happened on my facebook. I was never able to speak to anyone on the Instagram team about regaining access to my account, and ended up having to make a whole new account. All I really wanted was to have those old memories back and be able to speak with someone from IG about getting my account back. Moral of the story, don’t link your Facebook and Instagram accounts, and make sure you have everything saved to your device or you could lose it all. ### Analysis: categories: (App) aspects: (Customer Service) sentiments: (Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: No customer support, I’ve used Instagram for years and always loved it. A little while ago my entire account was deleted for “going against guidelines on facebook.” Apparently my facebook and Instagram had been linked (I didn’t know this) and my Facebook account had been hacked. Whatever was being posted or sent by the hacker ended up getting my facebook account taken down and since it was linked to my Instagram, that was also deleted. I was devastated as I had priceless memories shared on my Instagram page that I knew I could not get back, along with that account following a few friends that have passed away which I now cannot see as their accounts are private. I tried contacting customer support but there was no option. I tried appealing the ban that I had on my account and all that came back was a message saying that it is permanently disabled due to whatever had happened on my facebook. I was never able to speak to anyone on the Instagram team about regaining access to my account, and ended up having to make a whole new account. All I really wanted was to have those old memories back and be able to speak with someone from IG about getting my account back. Moral of the story, don’t link your Facebook and Instagram accounts, and make sure you have everything saved to your device or you could lose it all. Output: Customer Service - account access - negative, Customer Service - account recovery - negative, Features - memory preservation - negative $$$