Customer service
I have played this game for years and spent a good bit of money over those years playing it. I got on one day to realize that somehow my account had been hacked and somebody had taken over my account and was using it for their self. They had kicked all of my clan members from my clan and then left the clan and joined a new one. They changed my name on the game. They changed my base around and rearranged everything. They also spent over 1,000 gems that I had saved up. I have tried contacting customer service but got no help. Since then, my account has been locked and no matter what I do or tell customer service, they will not unlock my account. They keep telling my that they can’t determine if I’m the owner. I have played this game for probably close to 10 years and now my time and effort is gone because somehow their game allowed somebody to hack my stuff. Even worse, I had just bought the gold pass again right before this happened and they won’t refund me my money because I can’t use the account since they locked it.
Customer service, Customer service, Customer service, Security, Monetary, Gameplay, Gameplay
Helpfulness, Responsiveness, Resolution, Account Security, Purchase Issues, Clan Interaction, Account Activity
Negative, Negative, Negative, Negative, Negative, Negative, Negative
Customer service - Helpfulness - Negative, Customer service - Responsiveness - Negative, Customer service - Resolution - Negative, Security - Account Security - Negative, Monetary - Purchase Issues - Negative, Gameplay - Clan Interaction - Negative, Gameplay - Account Activity - Negative
### USER:Customer service, I have played this game for years and spent a good bit of money over those years playing it. I got on one day to realize that somehow my account had been hacked and somebody had taken over my account and was using it for their self. They had kicked all of my clan members from my clan and then left the clan and joined a new one. They changed my name on the game. They changed my base around and rearranged everything. They also spent over 1,000 gems that I had saved up. I have tried contacting customer service but got no help. Since then, my account has been locked and no matter what I do or tell customer service, they will not unlock my account. They keep telling my that they can’t determine if I’m the owner. I have played this game for probably close to 10 years and now my time and effort is gone because somehow their game allowed somebody to hack my stuff. Even worse, I had just bought the gold pass again right before this happened and they won’t refund me my money because I can’t use the account since they locked it. ### ASSISTANT:  - Helpfulness - Negative,  - Responsiveness - Negative,  - Resolution - Negative, Security - Account Security - Negative, Monetary - Purchase Issues - Negative, Gameplay - Clan Interaction - Negative, Gameplay - Account Activity - Negative )))
### Review: title: Customer service, content: I have played this game for years and spent a good bit of money over those years playing it. I got on one day to realize that somehow my account had been hacked and somebody had taken over my account and was using it for their self. They had kicked all of my clan members from my clan and then left the clan and joined a new one. They changed my name on the game. They changed my base around and rearranged everything. They also spent over 1,000 gems that I had saved up. I have tried contacting customer service but got no help. Since then, my account has been locked and no matter what I do or tell customer service, they will not unlock my account. They keep telling my that they can’t determine if I’m the owner. I have played this game for probably close to 10 years and now my time and effort is gone because somehow their game allowed somebody to hack my stuff. Even worse, I had just bought the gold pass again right before this happened and they won’t refund me my money because I can’t use the account since they locked it. ### Analysis: categories: Customer service, Customer service, Customer service, Security, Monetary, Gameplay, Gameplay, aspects: Helpfulness, Responsiveness, Resolution, Account Security, Purchase Issues, Clan Interaction, Account Activity, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))
### Review: title: Customer service, content: I have played this game for years and spent a good bit of money over those years playing it. I got on one day to realize that somehow my account had been hacked and somebody had taken over my account and was using it for their self. They had kicked all of my clan members from my clan and then left the clan and joined a new one. They changed my name on the game. They changed my base around and rearranged everything. They also spent over 1,000 gems that I had saved up. I have tried contacting customer service but got no help. Since then, my account has been locked and no matter what I do or tell customer service, they will not unlock my account. They keep telling my that they can’t determine if I’m the owner. I have played this game for probably close to 10 years and now my time and effort is gone because somehow their game allowed somebody to hack my stuff. Even worse, I had just bought the gold pass again right before this happened and they won’t refund me my money because I can’t use the account since they locked it. ### Analysis: categories: (Customer service, Customer service, Customer service, Security, Monetary, Gameplay, Gameplay) aspects: (Helpfulness, Responsiveness, Resolution, Account Security, Purchase Issues, Clan Interaction, Account Activity) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: Customer service, I have played this game for years and spent a good bit of money over those years playing it. I got on one day to realize that somehow my account had been hacked and somebody had taken over my account and was using it for their self. They had kicked all of my clan members from my clan and then left the clan and joined a new one. They changed my name on the game. They changed my base around and rearranged everything. They also spent over 1,000 gems that I had saved up. I have tried contacting customer service but got no help. Since then, my account has been locked and no matter what I do or tell customer service, they will not unlock my account. They keep telling my that they can’t determine if I’m the owner. I have played this game for probably close to 10 years and now my time and effort is gone because somehow their game allowed somebody to hack my stuff. Even worse, I had just bought the gold pass again right before this happened and they won’t refund me my money because I can’t use the account since they locked it. Output:  - Helpfulness - Negative,  - Responsiveness - Negative,  - Resolution - Negative, Security - Account Security - Negative, Monetary - Purchase Issues - Negative, Gameplay - Clan Interaction - Negative, Gameplay - Account Activity - Negative $$$