App is crap, but service is great
I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse.
App, App, App, Service
Usability, Stability, Features, Customer Support
Negative, Negative, Negative, Positive
App - Usability - Negative, App - Stability - Negative, App - Features - Negative, Service - Customer Support - Positive
### USER:App is crap, but service is great, I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse. ### ASSISTANT: App - Usability - Negative, App - Stability - Negative, App - Features - Negative, Service - Customer Support - Positive )))
### Review: title: App is crap, but service is great, content: I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse. ### Analysis: categories: App, App, App, Service, aspects: Usability, Stability, Features, Customer Support, sentiments: Negative, Negative, Negative, Positive )))
### Review: title: App is crap, but service is great, content: I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse. ### Analysis: categories: (App, App, App, Service) aspects: (Usability, Stability, Features, Customer Support) sentiments: (Negative, Negative, Negative, Positive) )))
Instruction: Extract triplets of category - aspect - sentiment, from the given Input. Each pair should include the category, the specific aspect within that category, and the sentiment expressed towards that aspect. Input: App is crap, but service is great, I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse. Output: App - Usability - Negative, App - Stability - Negative, App - Features - Negative, Service - Customer Support - Positive $$$