I ordered a pair of Saucony shoes and got delivered today. However, the shoe box contained a pair of cheaper shoes. Obviously someone switched them. , The first customer service representative agree to help me replace them, but got disconnected. The second customer service representative said he/she can only help me return them and got my refund. However, I need to drop of the shoes at the return point. And keep repeating the same solution to force me to agree. Why I have to fix seller’s mistake. The third customer service representative helped me a pick up return. And she explained this is the third party seller, they can’t replace or adjust the price. I am not sure about what they can or cannot do. I just noticed the shoes’ price went up from $105 to about $145……No wonder they didn’t want to replace them! Very disappointing experience! And I found the same shoes somewhere selling for $80. I am confused. Why would I pay for the membership? For the helpless customer service or for the high price!
Customer Service - Customer Service - negative, Customer Service - Customer Service - negative, Customer Service - Customer Service - negative, Customer Service - Customer Service - positive, Price - Price - negative
### USER: Buyer Pay for Seller’s Mistake or Rob: I ordered a pair of Saucony shoes and got delivered today. However, the shoe box contained a pair of cheaper shoes. Obviously someone switched them. , The first customer service representative agree to help me replace them, but got disconnected. The second customer service representative said he/she can only help me return them and got my refund. However, I need to drop of the shoes at the return point. And keep repeating the same solution to force me to agree. Why I have to fix seller’s mistake. The third customer service representative helped me a pick up return. And she explained this is the third party seller, they can’t replace or adjust the price. I am not sure about what they can or cannot do. I just noticed the shoes’ price went up from $105 to about $145……No wonder they didn’t want to replace them! Very disappointing experience! And I found the same shoes somewhere selling for $80. I am confused. Why would I pay for the membership? For the helpless customer service or for the high price! ### ASSISTANT: Customer Service - Customer Service - negative, Customer Service - Customer Service - negative, Customer Service - Customer Service - negative, Customer Service - Customer Service - positive, Price - Price - negative )))
### Review: title: Buyer Pay for Seller’s Mistake or Rob, content: I ordered a pair of Saucony shoes and got delivered today. However, the shoe box contained a pair of cheaper shoes. Obviously someone switched them. , The first customer service representative agree to help me replace them, but got disconnected. The second customer service representative said he/she can only help me return them and got my refund. However, I need to drop of the shoes at the return point. And keep repeating the same solution to force me to agree. Why I have to fix seller’s mistake. The third customer service representative helped me a pick up return. And she explained this is the third party seller, they can’t replace or adjust the price. I am not sure about what they can or cannot do. I just noticed the shoes’ price went up from $105 to about $145……No wonder they didn’t want to replace them! Very disappointing experience! And I found the same shoes somewhere selling for $80. I am confused. Why would I pay for the membership? For the helpless customer service or for the high price! ### Analysis: categories: Customer Service, Customer Service, Customer Service, Customer Service, Price, aspects: Customer Service, Customer Service, Customer Service, Customer Service, Price, sentiments: negative, negative, negative, positive, negative )))
### Review: title: Buyer Pay for Seller’s Mistake or Rob, content: I ordered a pair of Saucony shoes and got delivered today. However, the shoe box contained a pair of cheaper shoes. Obviously someone switched them. , The first customer service representative agree to help me replace them, but got disconnected. The second customer service representative said he/she can only help me return them and got my refund. However, I need to drop of the shoes at the return point. And keep repeating the same solution to force me to agree. Why I have to fix seller’s mistake. The third customer service representative helped me a pick up return. And she explained this is the third party seller, they can’t replace or adjust the price. I am not sure about what they can or cannot do. I just noticed the shoes’ price went up from $105 to about $145……No wonder they didn’t want to replace them! Very disappointing experience! And I found the same shoes somewhere selling for $80. I am confused. Why would I pay for the membership? For the helpless customer service or for the high price! ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Customer Service, Price) aspects: (Customer Service, Customer Service, Customer Service, Customer Service, Price) sentiments: (negative, negative, negative, positive, negative) )))