Terrible Customer support
I have talked to customer service twice 30 mins each time just for them to “assure” me my packages will be delivered tonight! they were never delivered and now im in a loop with 5 different people in a chat so i can hopefully get the holiday deal i got when i originally purchased the items. don’t understand how in a hub where you scan and put things in certain lockers that a small 2lb box can be confused with a box with 4 separate orders. very sad to see how little the customer service has tried to help. used this service for awhile and havent had many issues, however this 1 issue has been a headache that could have been easily prevented.
Customer Service
Customer service
Customer Service - Customer service - negative
### USER: Terrible Customer support: I have talked to customer service twice 30 mins each time just for them to “assure” me my packages will be delivered tonight! they were never delivered and now im in a loop with 5 different people in a chat so i can hopefully get the holiday deal i got when i originally purchased the items. don’t understand how in a hub where you scan and put things in certain lockers that a small 2lb box can be confused with a box with 4 separate orders. very sad to see how little the customer service has tried to help. used this service for awhile and havent had many issues, however this 1 issue has been a headache that could have been easily prevented. ### ASSISTANT: Customer Service - Customer service - negative )))
### Review: title: Terrible Customer support, content: I have talked to customer service twice 30 mins each time just for them to “assure” me my packages will be delivered tonight! they were never delivered and now im in a loop with 5 different people in a chat so i can hopefully get the holiday deal i got when i originally purchased the items. don’t understand how in a hub where you scan and put things in certain lockers that a small 2lb box can be confused with a box with 4 separate orders. very sad to see how little the customer service has tried to help. used this service for awhile and havent had many issues, however this 1 issue has been a headache that could have been easily prevented. ### Analysis: categories: Customer Service, aspects: Customer service, sentiments: negative )))
### Review: title: Terrible Customer support, content: I have talked to customer service twice 30 mins each time just for them to “assure” me my packages will be delivered tonight! they were never delivered and now im in a loop with 5 different people in a chat so i can hopefully get the holiday deal i got when i originally purchased the items. don’t understand how in a hub where you scan and put things in certain lockers that a small 2lb box can be confused with a box with 4 separate orders. very sad to see how little the customer service has tried to help. used this service for awhile and havent had many issues, however this 1 issue has been a headache that could have been easily prevented. ### Analysis: categories: (Customer Service) aspects: (Customer service) sentiments: (negative) )))