Horrible customer service
I recently called to ask if they could put my account on unhold since it had been put on hold because of an unknown payment or something of the sort. I used a Visa giftcard and with there being no billing adress or card holder name i was not able to put in the information thus leading to my account being on hold. I called the first time and the man speaking to me assured me within 2-3 hours my account would be placed on unhold, Then the second time when they account was not put on unhold the next day I called a second time and the lady told me it would take 24-48 hours, it’s been 3 days and my account is still on hold. Seriously getting tired of waiting due to the fact I have urgent packages I have on the way.
Customer Service
Responsiveness
Customer Service - Responsiveness - negative
### USER: Horrible customer service: I recently called to ask if they could put my account on unhold since it had been put on hold because of an unknown payment or something of the sort. I used a Visa giftcard and with there being no billing adress or card holder name i was not able to put in the information thus leading to my account being on hold. I called the first time and the man speaking to me assured me within 2-3 hours my account would be placed on unhold, Then the second time when they account was not put on unhold the next day I called a second time and the lady told me it would take 24-48 hours, it’s been 3 days and my account is still on hold. Seriously getting tired of waiting due to the fact I have urgent packages I have on the way. ### ASSISTANT: Customer Service - Responsiveness - negative )))
### Review: title: Horrible customer service, content: I recently called to ask if they could put my account on unhold since it had been put on hold because of an unknown payment or something of the sort. I used a Visa giftcard and with there being no billing adress or card holder name i was not able to put in the information thus leading to my account being on hold. I called the first time and the man speaking to me assured me within 2-3 hours my account would be placed on unhold, Then the second time when they account was not put on unhold the next day I called a second time and the lady told me it would take 24-48 hours, it’s been 3 days and my account is still on hold. Seriously getting tired of waiting due to the fact I have urgent packages I have on the way. ### Analysis: categories: Customer Service, aspects: Responsiveness, sentiments: negative )))
### Review: title: Horrible customer service, content: I recently called to ask if they could put my account on unhold since it had been put on hold because of an unknown payment or something of the sort. I used a Visa giftcard and with there being no billing adress or card holder name i was not able to put in the information thus leading to my account being on hold. I called the first time and the man speaking to me assured me within 2-3 hours my account would be placed on unhold, Then the second time when they account was not put on unhold the next day I called a second time and the lady told me it would take 24-48 hours, it’s been 3 days and my account is still on hold. Seriously getting tired of waiting due to the fact I have urgent packages I have on the way. ### Analysis: categories: (Customer Service) aspects: (Responsiveness) sentiments: (negative) )))