Your computer has a mind of its own
For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??? I would re-charge them. But it kept happening? After being extremely frustrated I looked at each detail and noticed that your computer changed the billing address from my address (and shipping address) to a friend’s address stored in my profile, a friend I have not sent anything to in over 6 months., NOW EACH ITEM WILL MISS THE DROP-DEAD DATE I NEEDED THEM BY! , Horrible- and of course I cannot speak to a human!, , Richard Brandt
App Functionality, Customer Service, App Functionality
Payment, Human Interaction, Delivery Time Frame
App Functionality - Payment - Negative, Customer Service - Human Interaction - Negative, App Functionality - Delivery Time Frame - Negative
### USER: Your computer has a mind of its own: For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??? I would re-charge them. But it kept happening? After being extremely frustrated I looked at each detail and noticed that your computer changed the billing address from my address (and shipping address) to a friend’s address stored in my profile, a friend I have not sent anything to in over 6 months., NOW EACH ITEM WILL MISS THE DROP-DEAD DATE I NEEDED THEM BY! , Horrible- and of course I cannot speak to a human!, , Richard Brandt ### ASSISTANT: App Functionality - Payment - Negative, Customer Service - Human Interaction - Negative, App Functionality - Delivery Time Frame - Negative )))
### Review: title: Your computer has a mind of its own, content: For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??? I would re-charge them. But it kept happening? After being extremely frustrated I looked at each detail and noticed that your computer changed the billing address from my address (and shipping address) to a friend’s address stored in my profile, a friend I have not sent anything to in over 6 months., NOW EACH ITEM WILL MISS THE DROP-DEAD DATE I NEEDED THEM BY! , Horrible- and of course I cannot speak to a human!, , Richard Brandt ### Analysis: categories: App Functionality, Customer Service, App Functionality, aspects: Payment, Human Interaction, Delivery Time Frame, sentiments: Negative, Negative, Negative )))
### Review: title: Your computer has a mind of its own, content: For 6 different items purchased over the past 48 hours, each one was cancelled for issues regarding payment??? I would re-charge them and I would get a confirmation of sale, THEN within hours a red sentence would appear saying “payment revision needed” ??? I would re-charge them. But it kept happening? After being extremely frustrated I looked at each detail and noticed that your computer changed the billing address from my address (and shipping address) to a friend’s address stored in my profile, a friend I have not sent anything to in over 6 months., NOW EACH ITEM WILL MISS THE DROP-DEAD DATE I NEEDED THEM BY! , Horrible- and of course I cannot speak to a human!, , Richard Brandt ### Analysis: categories: (App Functionality, Customer Service, App Functionality) aspects: (Payment, Human Interaction, Delivery Time Frame) sentiments: (Negative, Negative, Negative) )))