Customer service is a joke
I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot.  Since I could not get help from you, I had to contact Fed Ex.    The tracking number was entered incorrectly.   Someone on your end should have taken care of this for me, even with a 3rd party seller.   Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself.   Very dissatisfied!
Customer Service, Customer Service, Customer Service, Customer Service, Customer Service
service, response time, communication, availability, chatbot
Customer Service - service - negative, Customer Service - response time - negative, Customer Service - communication - negative, Customer Service - availability - negative, Customer Service - chatbot - negative
### USER: Customer service is a joke: I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot.  Since I could not get help from you, I had to contact Fed Ex.    The tracking number was entered incorrectly.   Someone on your end should have taken care of this for me, even with a 3rd party seller.   Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself.   Very dissatisfied! ### ASSISTANT: Customer Service - service - negative, Customer Service - response time - negative, Customer Service - communication - negative, Customer Service - availability - negative, Customer Service - chatbot - negative )))
### Review: title: Customer service is a joke, content: I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot.  Since I could not get help from you, I had to contact Fed Ex.    The tracking number was entered incorrectly.   Someone on your end should have taken care of this for me, even with a 3rd party seller.   Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself.   Very dissatisfied! ### Analysis: categories: Customer Service, Customer Service, Customer Service, Customer Service, Customer Service, aspects: service, response time, communication, availability, chatbot, sentiments: negative, negative, negative, negative, negative )))
### Review: title: Customer service is a joke, content: I had a package that says it was delivered in New Jersey. I live in Tennessee. Customer service is now in a text format, but the bubbles I am given for answers do not allow me to say this. The "customer service" bot only told me that the package was delivered. I know that you morons, that's why I contacted you!!!! Unfortunately your computer won't let me tell you that it was delivered TO THE WRONG STATE and address!!! I want a phone number where I can speak to a live human 24/7. Not a stupid bot.  Since I could not get help from you, I had to contact Fed Ex.    The tracking number was entered incorrectly.   Someone on your end should have taken care of this for me, even with a 3rd party seller.   Your customer service agent should have been able to call Fed Ex, but since I could not directly dial customer service, I had to handle this myself.   Very dissatisfied! ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Customer Service, Customer Service) aspects: (service, response time, communication, availability, chatbot) sentiments: (negative, negative, negative, negative, negative) )))