It works well until it doesn’t.
The process of communicating with sellers is hard to access. , , Also be wary of who those sellers are! , , I had a very expensive battery shipped to me via FedEx ground that never showed up at my door. FedEx marked it as delivered and someone else signed for it. I have video proof that no delivery was made to my door that day. The FedEx facility in question is notoriously bad- and there is no telling where that battery ended up. Unsurprisingly, after making a missing package claim with them the claim was closed and no explanation was given as to what happened there. , , The process of getting a refund for this has been painstaking to say the very least. Who knows if it will even work. , , After fumbling through the app I finally figured out how to contact the seller which happens to be a Chinese company. No way to call them or email them- just communicate through the app. , , The correspondence with them has been awful. Repeated messages that are poorly written from multiple “people”. Even when I clearly tell them that a claim needs to be made with FedEx and I give clear instructions on how to remedy the situation they send back some B.S. , , So a word of caution- be wary of the cogs in this machine, or you may end up like me… almost 2k in the hole and doing all of the legwork to try and make things right.
Messaging, Customer Service, Communication, Communication, Shipping, Shipping, Process
Communication, Refund, Seller interaction, Helpfulness, Delivery, Reliability, Complexity
Messaging - Communication - negative, Customer Service - Refund - negative, Communication - Seller interaction - negative, Communication - Helpfulness - negative, Shipping - Delivery - negative, Shipping - Reliability - negative, Process - Complexity - negative
### USER: It works well until it doesn’t.: The process of communicating with sellers is hard to access. , , Also be wary of who those sellers are! , , I had a very expensive battery shipped to me via FedEx ground that never showed up at my door. FedEx marked it as delivered and someone else signed for it. I have video proof that no delivery was made to my door that day. The FedEx facility in question is notoriously bad- and there is no telling where that battery ended up. Unsurprisingly, after making a missing package claim with them the claim was closed and no explanation was given as to what happened there. , , The process of getting a refund for this has been painstaking to say the very least. Who knows if it will even work. , , After fumbling through the app I finally figured out how to contact the seller which happens to be a Chinese company. No way to call them or email them- just communicate through the app. , , The correspondence with them has been awful. Repeated messages that are poorly written from multiple “people”. Even when I clearly tell them that a claim needs to be made with FedEx and I give clear instructions on how to remedy the situation they send back some B.S. , , So a word of caution- be wary of the cogs in this machine, or you may end up like me… almost 2k in the hole and doing all of the legwork to try and make things right. ### ASSISTANT: Messaging - Communication - negative, Customer Service - Refund - negative, Communication - Seller interaction - negative, Communication - Helpfulness - negative, Shipping - Delivery - negative, Shipping - Reliability - negative, Process - Complexity - negative )))
### Review: title: It works well until it doesn’t., content: The process of communicating with sellers is hard to access. , , Also be wary of who those sellers are! , , I had a very expensive battery shipped to me via FedEx ground that never showed up at my door. FedEx marked it as delivered and someone else signed for it. I have video proof that no delivery was made to my door that day. The FedEx facility in question is notoriously bad- and there is no telling where that battery ended up. Unsurprisingly, after making a missing package claim with them the claim was closed and no explanation was given as to what happened there. , , The process of getting a refund for this has been painstaking to say the very least. Who knows if it will even work. , , After fumbling through the app I finally figured out how to contact the seller which happens to be a Chinese company. No way to call them or email them- just communicate through the app. , , The correspondence with them has been awful. Repeated messages that are poorly written from multiple “people”. Even when I clearly tell them that a claim needs to be made with FedEx and I give clear instructions on how to remedy the situation they send back some B.S. , , So a word of caution- be wary of the cogs in this machine, or you may end up like me… almost 2k in the hole and doing all of the legwork to try and make things right. ### Analysis: categories: Messaging, Customer Service, Communication, Communication, Shipping, Shipping, Process, aspects: Communication, Refund, Seller interaction, Helpfulness, Delivery, Reliability, Complexity, sentiments: negative, negative, negative, negative, negative, negative, negative )))
### Review: title: It works well until it doesn’t., content: The process of communicating with sellers is hard to access. , , Also be wary of who those sellers are! , , I had a very expensive battery shipped to me via FedEx ground that never showed up at my door. FedEx marked it as delivered and someone else signed for it. I have video proof that no delivery was made to my door that day. The FedEx facility in question is notoriously bad- and there is no telling where that battery ended up. Unsurprisingly, after making a missing package claim with them the claim was closed and no explanation was given as to what happened there. , , The process of getting a refund for this has been painstaking to say the very least. Who knows if it will even work. , , After fumbling through the app I finally figured out how to contact the seller which happens to be a Chinese company. No way to call them or email them- just communicate through the app. , , The correspondence with them has been awful. Repeated messages that are poorly written from multiple “people”. Even when I clearly tell them that a claim needs to be made with FedEx and I give clear instructions on how to remedy the situation they send back some B.S. , , So a word of caution- be wary of the cogs in this machine, or you may end up like me… almost 2k in the hole and doing all of the legwork to try and make things right. ### Analysis: categories: (Messaging, Customer Service, Communication, Communication, Shipping, Shipping, Process) aspects: (Communication, Refund, Seller interaction, Helpfulness, Delivery, Reliability, Complexity) sentiments: (negative, negative, negative, negative, negative, negative, negative) )))