Slow and Flaky
I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my browser on my phone is so much faster. The ONLY reason I can see for this app is to Chat with live customer service. The chat is great...except when it boots you off and the whole app closes forcing you to go back to the icon and restart the app! The only reason I’ve given two stars instead of one is that when you go back into the chat, you are right back with your agent and the entire chat is still visible. Phew!
App Functionality, App Functionality
Speed, Chat
App Functionality - Speed - Negative, App Functionality - Chat - Positive
### USER: Slow and Flaky: I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my browser on my phone is so much faster. The ONLY reason I can see for this app is to Chat with live customer service. The chat is great...except when it boots you off and the whole app closes forcing you to go back to the icon and restart the app! The only reason I’ve given two stars instead of one is that when you go back into the chat, you are right back with your agent and the entire chat is still visible. Phew! ### ASSISTANT: App Functionality - Speed - Negative, App Functionality - Chat - Positive )))
### Review: title: Slow and Flaky, content: I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my browser on my phone is so much faster. The ONLY reason I can see for this app is to Chat with live customer service. The chat is great...except when it boots you off and the whole app closes forcing you to go back to the icon and restart the app! The only reason I’ve given two stars instead of one is that when you go back into the chat, you are right back with your agent and the entire chat is still visible. Phew! ### Analysis: categories: App Functionality, App Functionality, aspects: Speed, Chat, sentiments: Negative, Positive )))
### Review: title: Slow and Flaky, content: I remember the days of computers running as slow as this app. Back then, we were just thrilled with our new “in home” adventure. Now, however, we are used to snappy processing. Waiting for screens to load and searches to take forever isn’t something I want to do when my browser on my phone is so much faster. The ONLY reason I can see for this app is to Chat with live customer service. The chat is great...except when it boots you off and the whole app closes forcing you to go back to the icon and restart the app! The only reason I’ve given two stars instead of one is that when you go back into the chat, you are right back with your agent and the entire chat is still visible. Phew! ### Analysis: categories: (App Functionality, App Functionality) aspects: (Speed, Chat) sentiments: (Negative, Positive) )))