Relatively easy to use
I have been using this app for a few years with little to no issues. However, it is so difficult and un-user friendly to cancel an order. I get it— you don’t want customers to cancel. But I received a message from a seller that my ordered item, the “last” one they had, was damaged and I must cancel. Well gosh darn it if it didn’t take me at least 15 minutes to figure out how to even using Google to search for a how to. Pain in the behind. So I have cancelled, but it still shows an anticipated arrival date and my payment as pending hours later. Please improve.
Ecommerce, E-commerce
Functionality, Customer Service
Ecommerce Functionality - Negative, E-commerce - Customer Service - Negative
### USER: Relatively easy to use: I have been using this app for a few years with little to no issues. However, it is so difficult and un-user friendly to cancel an order. I get it— you don’t want customers to cancel. But I received a message from a seller that my ordered item, the “last” one they had, was damaged and I must cancel. Well gosh darn it if it didn’t take me at least 15 minutes to figure out how to even using Google to search for a how to. Pain in the behind. So I have cancelled, but it still shows an anticipated arrival date and my payment as pending hours later. Please improve. ### ASSISTANT: Ecommerce Functionality - Negative, E-commerce - Customer Service - Negative )))
### Review: title: Relatively easy to use, content: I have been using this app for a few years with little to no issues. However, it is so difficult and un-user friendly to cancel an order. I get it— you don’t want customers to cancel. But I received a message from a seller that my ordered item, the “last” one they had, was damaged and I must cancel. Well gosh darn it if it didn’t take me at least 15 minutes to figure out how to even using Google to search for a how to. Pain in the behind. So I have cancelled, but it still shows an anticipated arrival date and my payment as pending hours later. Please improve. ### Analysis: categories: Ecommerce, E-commerce, aspects: Functionality, Customer Service, sentiments: Negative, Negative )))
### Review: title: Relatively easy to use, content: I have been using this app for a few years with little to no issues. However, it is so difficult and un-user friendly to cancel an order. I get it— you don’t want customers to cancel. But I received a message from a seller that my ordered item, the “last” one they had, was damaged and I must cancel. Well gosh darn it if it didn’t take me at least 15 minutes to figure out how to even using Google to search for a how to. Pain in the behind. So I have cancelled, but it still shows an anticipated arrival date and my payment as pending hours later. Please improve. ### Analysis: categories: (Ecommerce, E-commerce) aspects: (Functionality, Customer Service) sentiments: (Negative, Negative) )))