Misleading free trials!!
About a week ago I stopped my annual payment of Prime just for a bit, and a few minutes ago I was browsing the HBO page of Prime and tempted to rejoin and get that service as well. To my amazed joy, I was offered a 30 day free trial of Prime + a 7 day free trial of HBO included, while I was already signed into my account. Of course I took that offer instantly, proceed through the payment page that stated after the trials end I will be charged monthly charges for the 2 services respectively on the dates the trials end. I agreed and submitted. To my unhappy amazement, I was charged immediately and instantly talked to a customer rep. Their answer to me telling them why offer a free trial if it's not actually free "our systems cannot detect that so you were charged for monthly payments." Ridiculous. False advertisement irks me.
Service
Free trial
Service - Free trial - Negative
### USER: Misleading free trials!!: About a week ago I stopped my annual payment of Prime just for a bit, and a few minutes ago I was browsing the HBO page of Prime and tempted to rejoin and get that service as well. To my amazed joy, I was offered a 30 day free trial of Prime + a 7 day free trial of HBO included, while I was already signed into my account. Of course I took that offer instantly, proceed through the payment page that stated after the trials end I will be charged monthly charges for the 2 services respectively on the dates the trials end. I agreed and submitted. To my unhappy amazement, I was charged immediately and instantly talked to a customer rep. Their answer to me telling them why offer a free trial if it's not actually free "our systems cannot detect that so you were charged for monthly payments." Ridiculous. False advertisement irks me. ### ASSISTANT: Service - Free trial - Negative )))
### Review: title: Misleading free trials!!, content: About a week ago I stopped my annual payment of Prime just for a bit, and a few minutes ago I was browsing the HBO page of Prime and tempted to rejoin and get that service as well. To my amazed joy, I was offered a 30 day free trial of Prime + a 7 day free trial of HBO included, while I was already signed into my account. Of course I took that offer instantly, proceed through the payment page that stated after the trials end I will be charged monthly charges for the 2 services respectively on the dates the trials end. I agreed and submitted. To my unhappy amazement, I was charged immediately and instantly talked to a customer rep. Their answer to me telling them why offer a free trial if it's not actually free "our systems cannot detect that so you were charged for monthly payments." Ridiculous. False advertisement irks me. ### Analysis: categories: Service, aspects: Free trial, sentiments: Negative )))
### Review: title: Misleading free trials!!, content: About a week ago I stopped my annual payment of Prime just for a bit, and a few minutes ago I was browsing the HBO page of Prime and tempted to rejoin and get that service as well. To my amazed joy, I was offered a 30 day free trial of Prime + a 7 day free trial of HBO included, while I was already signed into my account. Of course I took that offer instantly, proceed through the payment page that stated after the trials end I will be charged monthly charges for the 2 services respectively on the dates the trials end. I agreed and submitted. To my unhappy amazement, I was charged immediately and instantly talked to a customer rep. Their answer to me telling them why offer a free trial if it's not actually free "our systems cannot detect that so you were charged for monthly payments." Ridiculous. False advertisement irks me. ### Analysis: categories: (Service) aspects: (Free trial) sentiments: (Negative) )))