Buggy
I placed an order on Tuesday and didn’t receive a confirmation. When I went to check through my recent orders, I discovered my order had been canceled without even notifying me! I got into a chat with a representative and in the middle of our chat, I received a prompt that the chat crashed and I could have an agent call me instead. , , All I want is a resolution- why was my order canceled and how can I get it replaced without missing out on the sale prices that were available on Tuesday when I placed my order?, , I’ve used every version of this app for the last six years and have never had as many problems as I’ve had in the last month. I have wasted so much of my time trying to troubleshoot, it barely seems worth the “convenience” of shopping on this platform.
App, App, App, App
Ordering, Ordering, Customer Service, Convenience
App - Ordering - Negative, App - Ordering - Negative, App - Customer Service - Negative, App - Convenience - Negative
### USER: Buggy: I placed an order on Tuesday and didn’t receive a confirmation. When I went to check through my recent orders, I discovered my order had been canceled without even notifying me! I got into a chat with a representative and in the middle of our chat, I received a prompt that the chat crashed and I could have an agent call me instead. , , All I want is a resolution- why was my order canceled and how can I get it replaced without missing out on the sale prices that were available on Tuesday when I placed my order?, , I’ve used every version of this app for the last six years and have never had as many problems as I’ve had in the last month. I have wasted so much of my time trying to troubleshoot, it barely seems worth the “convenience” of shopping on this platform. ### ASSISTANT: App - Ordering - Negative, App - Ordering - Negative, App - Customer Service - Negative, App - Convenience - Negative )))
### Review: title: Buggy, content: I placed an order on Tuesday and didn’t receive a confirmation. When I went to check through my recent orders, I discovered my order had been canceled without even notifying me! I got into a chat with a representative and in the middle of our chat, I received a prompt that the chat crashed and I could have an agent call me instead. , , All I want is a resolution- why was my order canceled and how can I get it replaced without missing out on the sale prices that were available on Tuesday when I placed my order?, , I’ve used every version of this app for the last six years and have never had as many problems as I’ve had in the last month. I have wasted so much of my time trying to troubleshoot, it barely seems worth the “convenience” of shopping on this platform. ### Analysis: categories: App, App, App, App, aspects: Ordering, Ordering, Customer Service, Convenience, sentiments: Negative, Negative, Negative, Negative )))
### Review: title: Buggy, content: I placed an order on Tuesday and didn’t receive a confirmation. When I went to check through my recent orders, I discovered my order had been canceled without even notifying me! I got into a chat with a representative and in the middle of our chat, I received a prompt that the chat crashed and I could have an agent call me instead. , , All I want is a resolution- why was my order canceled and how can I get it replaced without missing out on the sale prices that were available on Tuesday when I placed my order?, , I’ve used every version of this app for the last six years and have never had as many problems as I’ve had in the last month. I have wasted so much of my time trying to troubleshoot, it barely seems worth the “convenience” of shopping on this platform. ### Analysis: categories: (App, App, App, App) aspects: (Ordering, Ordering, Customer Service, Convenience) sentiments: (Negative, Negative, Negative, Negative) )))