Awful lately.
Every time I place an order lately, they want me to pay for shipping 2-3 times in a row or they refuse to send my item. They’ll give me an expected delivery date, I’ll speak with associates who will tell me that everything is paid for and that the item is in “advanced shipping processing” and then the very next morning, I’ll get a notification that I need to pay AGAIN and I’ll get paired with this very rude associate who tells me that I’m lying about which card I use, if it was authorized or not. Everything from the customer service to the whole “pay for shipping three times” ordeal is absurd. It didn’t used to be like this. Y’all are tryna squeeze more money out of people by doing this. It’s stealing from your customers.
Delivery, Customer Service
Shipping, Customer Service
Delivery - Shipping - negative, Customer Service - Customer Service - negative
### USER: Awful lately.: Every time I place an order lately, they want me to pay for shipping 2-3 times in a row or they refuse to send my item. They’ll give me an expected delivery date, I’ll speak with associates who will tell me that everything is paid for and that the item is in “advanced shipping processing” and then the very next morning, I’ll get a notification that I need to pay AGAIN and I’ll get paired with this very rude associate who tells me that I’m lying about which card I use, if it was authorized or not. Everything from the customer service to the whole “pay for shipping three times” ordeal is absurd. It didn’t used to be like this. Y’all are tryna squeeze more money out of people by doing this. It’s stealing from your customers. ### ASSISTANT: Delivery - Shipping - negative, Customer Service - Customer Service - negative )))
### Review: title: Awful lately., content: Every time I place an order lately, they want me to pay for shipping 2-3 times in a row or they refuse to send my item. They’ll give me an expected delivery date, I’ll speak with associates who will tell me that everything is paid for and that the item is in “advanced shipping processing” and then the very next morning, I’ll get a notification that I need to pay AGAIN and I’ll get paired with this very rude associate who tells me that I’m lying about which card I use, if it was authorized or not. Everything from the customer service to the whole “pay for shipping three times” ordeal is absurd. It didn’t used to be like this. Y’all are tryna squeeze more money out of people by doing this. It’s stealing from your customers. ### Analysis: categories: Delivery, Customer Service, aspects: Shipping, Customer Service, sentiments: negative, negative )))
### Review: title: Awful lately., content: Every time I place an order lately, they want me to pay for shipping 2-3 times in a row or they refuse to send my item. They’ll give me an expected delivery date, I’ll speak with associates who will tell me that everything is paid for and that the item is in “advanced shipping processing” and then the very next morning, I’ll get a notification that I need to pay AGAIN and I’ll get paired with this very rude associate who tells me that I’m lying about which card I use, if it was authorized or not. Everything from the customer service to the whole “pay for shipping three times” ordeal is absurd. It didn’t used to be like this. Y’all are tryna squeeze more money out of people by doing this. It’s stealing from your customers. ### Analysis: categories: (Delivery, Customer Service) aspects: (Shipping, Customer Service) sentiments: (negative, negative) )))