Customer support
I love not having to call if there is an issue. The mobile app has great automated features to reach someone and when there is a problem it’s resolved quickly and in the manner I request instead of just a refund . - meaning I was able to get half of my order refunded and the other half mailed again as my first package was listed lost. The items I needed more quickly than could arrive were swiftly refunded and the other items mailed again without a problem this time - super convenient!
Customer support, Customer support, Customer support, Customer support
Chatbot features, Problem resolution, Refund flexibility, Convenience
Customer support - Chatbot features - positive, Customer support - Problem resolution - positive, Customer support - Refund flexibility - positive, Customer support - Convenience - positive
### USER: Customer support: I love not having to call if there is an issue. The mobile app has great automated features to reach someone and when there is a problem it’s resolved quickly and in the manner I request instead of just a refund . - meaning I was able to get half of my order refunded and the other half mailed again as my first package was listed lost. The items I needed more quickly than could arrive were swiftly refunded and the other items mailed again without a problem this time - super convenient! ### ASSISTANT: Customer support - Chatbot features - positive, Customer support - Problem resolution - positive, Customer support - Refund flexibility - positive, Customer support - Convenience - positive )))
### Review: title: Customer support, content: I love not having to call if there is an issue. The mobile app has great automated features to reach someone and when there is a problem it’s resolved quickly and in the manner I request instead of just a refund . - meaning I was able to get half of my order refunded and the other half mailed again as my first package was listed lost. The items I needed more quickly than could arrive were swiftly refunded and the other items mailed again without a problem this time - super convenient! ### Analysis: categories: Customer support, Customer support, Customer support, Customer support, aspects: Chatbot features, Problem resolution, Refund flexibility, Convenience, sentiments: positive, positive, positive, positive )))
### Review: title: Customer support, content: I love not having to call if there is an issue. The mobile app has great automated features to reach someone and when there is a problem it’s resolved quickly and in the manner I request instead of just a refund . - meaning I was able to get half of my order refunded and the other half mailed again as my first package was listed lost. The items I needed more quickly than could arrive were swiftly refunded and the other items mailed again without a problem this time - super convenient! ### Analysis: categories: (Customer support, Customer support, Customer support, Customer support) aspects: (Chatbot features, Problem resolution, Refund flexibility, Convenience) sentiments: (positive, positive, positive, positive) )))