Completely frustrated with app!
I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me my password is wrong and sends me the email to reset it. When I go to reset it then asks me to verify the expiration date of a card ending in numbers I’ve never seen before. So basically I can’t make a purchase from an account that says I’m logged into because I’m not logged in! That makes absolutely no sense! I haven’t been able to place an order in months and at this point probably never will again. Where’s the customer service? For such a big company you make it extremely hard to resolve a problem.
App, App, App
Customer Service, Bug, Usability
App - Customer Service - negative, App - Bug - negative, App - Usability - negative
### USER: Completely frustrated with app!: I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me my password is wrong and sends me the email to reset it. When I go to reset it then asks me to verify the expiration date of a card ending in numbers I’ve never seen before. So basically I can’t make a purchase from an account that says I’m logged into because I’m not logged in! That makes absolutely no sense! I haven’t been able to place an order in months and at this point probably never will again. Where’s the customer service? For such a big company you make it extremely hard to resolve a problem. ### ASSISTANT: App - Customer Service - negative, App - Bug - negative, App - Usability - negative )))
### Review: title: Completely frustrated with app!, content: I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me my password is wrong and sends me the email to reset it. When I go to reset it then asks me to verify the expiration date of a card ending in numbers I’ve never seen before. So basically I can’t make a purchase from an account that says I’m logged into because I’m not logged in! That makes absolutely no sense! I haven’t been able to place an order in months and at this point probably never will again. Where’s the customer service? For such a big company you make it extremely hard to resolve a problem. ### Analysis: categories: App, App, App, aspects: Customer Service, Bug, Usability, sentiments: negative, negative, negative )))
### Review: title: Completely frustrated with app!, content: I never write reviews, but this has me so annoyed that I decided to! I’ve never had a problem going right to checkout and placing my order. The last couple times I’ve tried to it wants me to sign in my account that is already signed into. Then when I go to sign in it tells me my password is wrong and sends me the email to reset it. When I go to reset it then asks me to verify the expiration date of a card ending in numbers I’ve never seen before. So basically I can’t make a purchase from an account that says I’m logged into because I’m not logged in! That makes absolutely no sense! I haven’t been able to place an order in months and at this point probably never will again. Where’s the customer service? For such a big company you make it extremely hard to resolve a problem. ### Analysis: categories: (App, App, App) aspects: (Customer Service, Bug, Usability) sentiments: (negative, negative, negative) )))