Customer service is bad
The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!!
Customer Service, Customer Service, Product Functionality
Response Time, Resolution, Ordering
Customer Service - Response Time - Negative, Customer Service - Resolution - Negative, Product Functionality - Ordering - Positive
### USER: Customer service is bad: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### ASSISTANT: Customer Service - Response Time - Negative, Customer Service - Resolution - Negative, Product Functionality - Ordering - Positive )))
### Review: title: Customer service is bad, content: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### Analysis: categories: Customer Service, Customer Service, Product Functionality, aspects: Response Time, Resolution, Ordering, sentiments: Negative, Negative, Positive )))
### Review: title: Customer service is bad, content: The app itself has worked perfectly fine for me and I was able to order stuff with it arriving to the address but when my account got locked I had money in there from gift cards, I contacted customer service, they said I would get a message for verification between 24-48 hours, I’ve never received any message besides one that didn’t help me at all so I ended up contacting them again, they said the same thing for over a week, they ended up calling me to resolve the issue through a call, I got at least 2 minutes into the call and they went silent, I waited 5-10 minutes hoping they’d say something back but then they hanged up, I ended up losing money I was saving up to buy Christmas gifts, my only advise is to stay away from things that could get your account locked!! ### Analysis: categories: (Customer Service, Customer Service, Product Functionality) aspects: (Response Time, Resolution, Ordering) sentiments: (Negative, Negative, Positive) )))