Never received 2 packages
I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous.
Customer Service, Customer Service, Delivery
Issue Reporting, Refund, Order Fulfillment
Customer Service - Issue Reporting - negative, Customer Service - Refund - negative, Delivery - Order Fulfillment - negative
### USER: Never received 2 packages: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### ASSISTANT: Customer Service - Issue Reporting - negative, Customer Service - Refund - negative, Delivery - Order Fulfillment - negative )))
### Review: title: Never received 2 packages, content: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### Analysis: categories: Customer Service, Customer Service, Delivery, aspects: Issue Reporting, Refund, Order Fulfillment, sentiments: negative, negative, negative )))
### Review: title: Never received 2 packages, content: I have been having issues for weeks with my packages, I never received anything even though it was saying it had been delivered. I received the first refund but then it happened again for the 2nd time. I have called and complained at least 3 times about this now and was told that I would not be receiving my items and that I will also not be receiving my items because they have lost my packages on the way towards my address. This has been frustrating and exhausting, they even charged me one of the item that I told them I wanted canceled and refunded. I never had an issue with them before but the fact I never received any of my items and I’m not getting my money back because they lost my orders is ridiculous. ### Analysis: categories: (Customer Service, Customer Service, Delivery) aspects: (Issue Reporting, Refund, Order Fulfillment) sentiments: (negative, negative, negative) )))