Extremely frustrated with Prime Wardrobe
I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago., , Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep.
Customer Service
Customer Service
Customer Service - Customer Service - negative
### USER: Extremely frustrated with Prime Wardrobe: I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago., , Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep. ### ASSISTANT: Customer Service - Customer Service - negative )))
### Review: title: Extremely frustrated with Prime Wardrobe, content: I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago., , Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: negative )))
### Review: title: Extremely frustrated with Prime Wardrobe, content: I use prime wardrobe’s personal shopper. My first order was fine, I chose 8 items, kept I think 2 or 3 of them, and as per the instruction, I put the remaining items back into the resealable bag, put on the new shipping label, and sent them. This was months ago., , Just today, at 10:46 pm! I received two emails: first, saying that they hadn’t received the items in my return, and they would charge me $117 if they didn’t receive the items by today (8/17). The second email, which came at the same time as the first, said that they had charged me the money for the items. Zero chance for me to rectify the situation in between, and I’m charged for items I already sent back. Super frustrating. Would love to talk to someone about it, but finding the customer service link has been a nightmare, so I’m leaving a review here. Please refund me the money you charged for the items I didn’t keep. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (negative) )))