Update screwed up registries
The most recent update screwed up the format for the baby registry. Before the update, items used to say if they were eligible for a discount after a certain date, now they don’t say at all, but the benefits page still says that they should, and there’s no indication of where or how you would apply your completion discount. Contacted customer service, and they say it’ll show it when the discount is available, except the discount should already be available according to the information on the benefits page. If you’re going to change how and when the discount is available and used, you need to update the page that tells how and when you can use it, and tell your customer service staff about the change, because they knew absolutely nothing, and were no help at all.
Functionality, Functionality, Customer Service, Customer Service
Discount Availability, Registry Format, Knowledge, Helpfulness
Functionality - Discount Availability - Negative, Functionality - Registry Format - Negative, Customer Service - Knowledge - Negative, Customer Service - Helpfulness - Negative
### USER: Update screwed up registries: The most recent update screwed up the format for the baby registry. Before the update, items used to say if they were eligible for a discount after a certain date, now they don’t say at all, but the benefits page still says that they should, and there’s no indication of where or how you would apply your completion discount. Contacted customer service, and they say it’ll show it when the discount is available, except the discount should already be available according to the information on the benefits page. If you’re going to change how and when the discount is available and used, you need to update the page that tells how and when you can use it, and tell your customer service staff about the change, because they knew absolutely nothing, and were no help at all. ### ASSISTANT: Functionality - Discount Availability - Negative, Functionality - Registry Format - Negative, Customer Service - Knowledge - Negative, Customer Service - Helpfulness - Negative )))
### Review: title: Update screwed up registries, content: The most recent update screwed up the format for the baby registry. Before the update, items used to say if they were eligible for a discount after a certain date, now they don’t say at all, but the benefits page still says that they should, and there’s no indication of where or how you would apply your completion discount. Contacted customer service, and they say it’ll show it when the discount is available, except the discount should already be available according to the information on the benefits page. If you’re going to change how and when the discount is available and used, you need to update the page that tells how and when you can use it, and tell your customer service staff about the change, because they knew absolutely nothing, and were no help at all. ### Analysis: categories: Functionality, Functionality, Customer Service, Customer Service, aspects: Discount Availability, Registry Format, Knowledge, Helpfulness, sentiments: Negative, Negative, Negative, Negative )))
### Review: title: Update screwed up registries, content: The most recent update screwed up the format for the baby registry. Before the update, items used to say if they were eligible for a discount after a certain date, now they don’t say at all, but the benefits page still says that they should, and there’s no indication of where or how you would apply your completion discount. Contacted customer service, and they say it’ll show it when the discount is available, except the discount should already be available according to the information on the benefits page. If you’re going to change how and when the discount is available and used, you need to update the page that tells how and when you can use it, and tell your customer service staff about the change, because they knew absolutely nothing, and were no help at all. ### Analysis: categories: (Functionality, Functionality, Customer Service, Customer Service) aspects: (Discount Availability, Registry Format, Knowledge, Helpfulness) sentiments: (Negative, Negative, Negative, Negative) )))