So disappointed . Read this!
They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused.  The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else.
Operations
Customer Service
Operations - Customer Service - Negative
### USER: So disappointed . Read this!: They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused.  The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else. ### ASSISTANT: Operations - Customer Service - Negative )))
### Review: title: So disappointed . Read this!, content: They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused.  The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else. ### Analysis: categories: Operations, aspects: Customer Service, sentiments: Negative )))
### Review: title: So disappointed . Read this!, content: They charged me twice for the same order. This took all my money right before Christmas. Then, when I talk to the first rep about it they lie to me and say it didn’t happen, that I just didn’t understand. When I told them I’m looking at my bank app with two identical charges, they say “oh ok I see” it turns out they weren’t even looking at the order. When I told them how upset I was that I would be broke on Christmas because my money wouldn’t be back for 3-5 business days, they offered me a 5 dollar credit. I have never been so insulted. They escalate me twice for a supervisor to tell me “well technically we didn’t take your money, we put a hold on it”. Whatever you want to call it. I can’t spend my money for 3-5 days. I spend thousands of dollars there and this is how I’m treated. They refuse to do anything for the trouble they have caused.  The supervisor refused to let me talk to a manager. She basically said, go ahead and report me. I can’t believe this. Just wow. Taking my business somewhere else. ### Analysis: categories: (Operations) aspects: (Customer Service) sentiments: (Negative) )))