Customer service liars
I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price but that’s not the customers fault. The associate told me to re-order the item and they would price adjust for the inconvenience once the item delivered. It delivered I contacted for price adjustment. Was transferred 14 times, finally someone said that’s not their policy and they wouldn’t honor what I had proof of. Even though they admit they shouldn’t have said that a BILLION dollar company can’t cough up $50 when their associates suggest it. So messed up. How a company wouldn’t honor what an associate said even if it’s wrong is beyond me.
Customer service, Customer service
issue resolution, compensation
Customer service - issue resolution - negative, Customer service - compensation - negative
### USER: Customer service liars: I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price but that’s not the customers fault. The associate told me to re-order the item and they would price adjust for the inconvenience once the item delivered. It delivered I contacted for price adjustment. Was transferred 14 times, finally someone said that’s not their policy and they wouldn’t honor what I had proof of. Even though they admit they shouldn’t have said that a BILLION dollar company can’t cough up $50 when their associates suggest it. So messed up. How a company wouldn’t honor what an associate said even if it’s wrong is beyond me. ### ASSISTANT: Customer service - issue resolution - negative, Customer service - compensation - negative )))
### Review: title: Customer service liars, content: I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price but that’s not the customers fault. The associate told me to re-order the item and they would price adjust for the inconvenience once the item delivered. It delivered I contacted for price adjustment. Was transferred 14 times, finally someone said that’s not their policy and they wouldn’t honor what I had proof of. Even though they admit they shouldn’t have said that a BILLION dollar company can’t cough up $50 when their associates suggest it. So messed up. How a company wouldn’t honor what an associate said even if it’s wrong is beyond me. ### Analysis: categories: Customer service, Customer service, aspects: issue resolution, compensation, sentiments: negative, negative )))
### Review: title: Customer service liars, content: I placed an order for a gift. I got it for a good deal, I was psyched. It shows it was shipped then the day I was supposed to get it they cancelled and marked it up 3 times the amount paid. I talked to customer service just for feedback. Maybe someone messed up price but that’s not the customers fault. The associate told me to re-order the item and they would price adjust for the inconvenience once the item delivered. It delivered I contacted for price adjustment. Was transferred 14 times, finally someone said that’s not their policy and they wouldn’t honor what I had proof of. Even though they admit they shouldn’t have said that a BILLION dollar company can’t cough up $50 when their associates suggest it. So messed up. How a company wouldn’t honor what an associate said even if it’s wrong is beyond me. ### Analysis: categories: (Customer service, Customer service) aspects: (issue resolution, compensation) sentiments: (negative, negative) )))