Something is broken
Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to have to reboot just about every time I want to look on the app, which is multiple times a week, especially if I’m expecting deliveries. Maybe their cache isn’t clearing correctly. Developers, rebooting to clear your cache is not the appropriate user experience. , , I called customer service, which was a colossal waste of time because they have no solutions. , , I’ve worked in IT since 1988 and this user experience is unacceptable.
App, App
Performance, Support
App - Performance - Negative, App - Support - Negative
### USER: Something is broken: Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to have to reboot just about every time I want to look on the app, which is multiple times a week, especially if I’m expecting deliveries. Maybe their cache isn’t clearing correctly. Developers, rebooting to clear your cache is not the appropriate user experience. , , I called customer service, which was a colossal waste of time because they have no solutions. , , I’ve worked in IT since 1988 and this user experience is unacceptable. ### ASSISTANT: App - Performance - Negative, App - Support - Negative )))
### Review: title: Something is broken, content: Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to have to reboot just about every time I want to look on the app, which is multiple times a week, especially if I’m expecting deliveries. Maybe their cache isn’t clearing correctly. Developers, rebooting to clear your cache is not the appropriate user experience. , , I called customer service, which was a colossal waste of time because they have no solutions. , , I’ve worked in IT since 1988 and this user experience is unacceptable. ### Analysis: categories: App, App, aspects: Performance, Support, sentiments: Negative, Negative )))
### Review: title: Something is broken, content: Since about October, I have to reboot my phone in order to get the app to work without giving me an error. It’s the only app I have that has this issue so there is something in the program logic that is not appropriately making the call. It’s extremely frustrating to have to reboot just about every time I want to look on the app, which is multiple times a week, especially if I’m expecting deliveries. Maybe their cache isn’t clearing correctly. Developers, rebooting to clear your cache is not the appropriate user experience. , , I called customer service, which was a colossal waste of time because they have no solutions. , , I’ve worked in IT since 1988 and this user experience is unacceptable. ### Analysis: categories: (App, App) aspects: (Performance, Support) sentiments: (Negative, Negative) )))