Delivery Issues
I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and everything is fine. Then there are times when I’m alerted that the delivery driver couldn’t gain access to my address, (which is something you don’t need) and then the auto prompts for the drivers to text or call when having a problem overlaps with the alerts saying my package can’t be delivered. This is so frustrating when buying something on Prime because typically I’m looking and buying based on the 2 day shipping guarantee. I’m very disappointed that the bullions of dollars and years in business haven’t led to better delivery systems, but worse delivery systems.
Delivery, Delivery, Delivery
Delivery experience, Delivery reliability, Communication
Delivery - Delivery experience - negative, Delivery - Delivery reliability - negative, Delivery - Communication - negative
### USER: Delivery Issues: I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and everything is fine. Then there are times when I’m alerted that the delivery driver couldn’t gain access to my address, (which is something you don’t need) and then the auto prompts for the drivers to text or call when having a problem overlaps with the alerts saying my package can’t be delivered. This is so frustrating when buying something on Prime because typically I’m looking and buying based on the 2 day shipping guarantee. I’m very disappointed that the bullions of dollars and years in business haven’t led to better delivery systems, but worse delivery systems. ### ASSISTANT: Delivery - Delivery experience - negative, Delivery - Delivery reliability - negative, Delivery - Communication - negative )))
### Review: title: Delivery Issues, content: I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and everything is fine. Then there are times when I’m alerted that the delivery driver couldn’t gain access to my address, (which is something you don’t need) and then the auto prompts for the drivers to text or call when having a problem overlaps with the alerts saying my package can’t be delivered. This is so frustrating when buying something on Prime because typically I’m looking and buying based on the 2 day shipping guarantee. I’m very disappointed that the bullions of dollars and years in business haven’t led to better delivery systems, but worse delivery systems. ### Analysis: categories: Delivery, Delivery, Delivery, aspects: Delivery experience, Delivery reliability, Communication, sentiments: negative, negative, negative )))
### Review: title: Delivery Issues, content: I’ve had increasing issues with deliveries. I’ve updated delivery preferences on the app, I’ve spoken to customer service representatives, yet I still have problems getting packages delivered. There have been many times where a package is delivered, they share a photo of the delivery and everything is fine. Then there are times when I’m alerted that the delivery driver couldn’t gain access to my address, (which is something you don’t need) and then the auto prompts for the drivers to text or call when having a problem overlaps with the alerts saying my package can’t be delivered. This is so frustrating when buying something on Prime because typically I’m looking and buying based on the 2 day shipping guarantee. I’m very disappointed that the bullions of dollars and years in business haven’t led to better delivery systems, but worse delivery systems. ### Analysis: categories: (Delivery, Delivery, Delivery) aspects: (Delivery experience, Delivery reliability, Communication) sentiments: (negative, negative, negative) )))