Exchange Policy is Horrible
I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake?
Customer Service, Customer Service, Customer Service
Communication, Helpfulness, Professionalism
Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Customer Service - Professionalism - negative
### USER: Exchange Policy is Horrible: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### ASSISTANT: Customer Service - Communication - negative, Customer Service - Helpfulness - negative, Customer Service - Professionalism - negative )))
### Review: title: Exchange Policy is Horrible, content: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Communication, Helpfulness, Professionalism, sentiments: negative, negative, negative )))
### Review: title: Exchange Policy is Horrible, content: I’ve never left a review on any app prior to this but the exchange policy is horrendous and the customer service I received was horrible. I was sent the wrong item and when I reached out for support to get the right item sent to me, I was greeted with representatives who did everything in their power to not help me. How is it my fault that I was sent the wrong item. I was told to re order the item however I had used a coupon and they refused to make up the difference? Again, why do I have to pay for someone else’s error? At the end, the representative Renu kept insisting there was nothing he could do as per the policy and cut the chat before I could even reply. Is it also policy to send the wrong item and have the customer pay for the worker’s mistake? ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Communication, Helpfulness, Professionalism) sentiments: (negative, negative, negative) )))