Delivery and Communication Failure
Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service.
Delivery, Delivery, Delivery, Delivery, Delivery
Communication, Driver, Compensation, Replacement, Customer Service
Delivery - Communication - negative, Delivery - Driver - negative, Delivery - Compensation - negative, Delivery - Replacement - negative, Delivery - Customer Service - negative
### USER: Delivery and Communication Failure: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### ASSISTANT: Delivery - Communication - negative, Delivery - Driver - negative, Delivery - Compensation - negative, Delivery - Replacement - negative, Delivery - Customer Service - negative )))
### Review: title: Delivery and Communication Failure, content: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### Analysis: categories: Delivery, Delivery, Delivery, Delivery, Delivery, aspects: Communication, Driver, Compensation, Replacement, Customer Service, sentiments: negative, negative, negative, negative, negative )))
### Review: title: Delivery and Communication Failure, content: Your system is a disaster. Between the chat and the automated help, I’ve been told nothing but wrong information. My package was due on Tuesday. For three days I was told it was on a truck and would be here that day. I paid for an electrician. Finally, tonight I spoke to a service person who said the box was lost on Tuesday. I should have been told then, or even on Wednesday so I could have reordered the fan. YOU should have sent a new fan on Tuesday when the driver said it was missing. There seem to me more and more issues since you started using your own drivers. There was no offer of compensation, no offer of replacement, I had to just order it myself. Extremely poor customer service. ### Analysis: categories: (Delivery, Delivery, Delivery, Delivery, Delivery) aspects: (Communication, Driver, Compensation, Replacement, Customer Service) sentiments: (negative, negative, negative, negative, negative) )))