App makes things harder
The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product -  nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently.
Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation
Findability, Navigability, Responsiveness, Resolution, Transparency
Ease of Use - Findability - negative, Ease of Use - Navigability - negative, Customer Service - Responsiveness - positive, Customer Service - Resolution - negative, Moderation - Transparency - negative
### USER: App makes things harder: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product -  nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### ASSISTANT: Ease of Use - Findability - negative, Ease of Use - Navigability - negative, Customer Service - Responsiveness - positive, Customer Service - Resolution - negative, Moderation - Transparency - negative )))
### Review: title: App makes things harder, content: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product -  nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### Analysis: categories: Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation, aspects: Findability, Navigability, Responsiveness, Resolution, Transparency, sentiments: negative, negative, positive, negative, negative )))
### Review: title: App makes things harder, content: The display view has changed. Did not like the drag up menu to find something I would always see at top with one click (wishlists.) now when I go to view wishlists they are not in list form where I can easily click the one I want. Instead I must now scroll through all wishlists looking for the one I want. It wastes time and is a hassle. Also, there used to the the ability to request replacement or return. So I received item damaged because it was improperly packaged but they still wanted me to send broken item back when they are at fault. Able to get through on phone (had search online as could not find place on app to do so) and they sent replacement but they resent another broken item because threw in package again without wrapping. No easy way to contact them. I had pictures to show but no place for this option. Then I posted a review for a product -  nothing wrong with my review but they said went against their policy and would not post. So allowing sellers to scam people because you can not post a negative review apparently. ### Analysis: categories: (Ease of Use, Ease of Use, Customer Service, Customer Service, Moderation) aspects: (Findability, Navigability, Responsiveness, Resolution, Transparency) sentiments: (negative, negative, positive, negative, negative) )))