Lost gems and a hammer - support says “too bad”
I was waiting for an upgrade to finish on my Royal Champion. It had about 1.5 hours to go or 29 gems to finish now. My plan was to finish that upgrade with gems then use my hammer on my King and start another upgrade on my King. When I tapped the gem button to finish the RC, it prompted confirming I wanted to use gems which I confirmed. My gem count went from 352 to 323 as expected. When I went to upgrade my King, my hammer was gone. Nowhere to be found. , , I opened the in-app support and chatted with “Esteban” who confirmed twice that I used my hammer but wouldn’t touch the subject of why my gems also went down. I tried three times to reason with him that I was reporting a bug however his repeated replies of “we’ve hit a dead end” told me he didn’t care to check further. , , I’ve been playing longer than I can remember and even dropped not-so-small amount of money on it. I’ve never really had issues I needed to contact support for. This does not give me any hope that if I had an issue with an actual purchase that SuperCell would be there to help.
Gameplay, Gameplay, Support
Upgrade, In-App Purchase, Responsiveness
Negative, Negative, Negative
Gameplay - Upgrade - Negative, Gameplay - In-App Purchase - Negative, Support - Responsiveness - Negative
### USER: Lost gems and a hammer - support says “too bad”: I was waiting for an upgrade to finish on my Royal Champion. It had about 1.5 hours to go or 29 gems to finish now. My plan was to finish that upgrade with gems then use my hammer on my King and start another upgrade on my King. When I tapped the gem button to finish the RC, it prompted confirming I wanted to use gems which I confirmed. My gem count went from 352 to 323 as expected. When I went to upgrade my King, my hammer was gone. Nowhere to be found. , , I opened the in-app support and chatted with “Esteban” who confirmed twice that I used my hammer but wouldn’t touch the subject of why my gems also went down. I tried three times to reason with him that I was reporting a bug however his repeated replies of “we’ve hit a dead end” told me he didn’t care to check further. , , I’ve been playing longer than I can remember and even dropped not-so-small amount of money on it. I’ve never really had issues I needed to contact support for. This does not give me any hope that if I had an issue with an actual purchase that SuperCell would be there to help. ### ASSISTANT: Gameplay - Upgrade - Negative, Gameplay - In-App Purchase - Negative, Support - Responsiveness - Negative )))
### Review: title: Lost gems and a hammer - support says “too bad”, content: I was waiting for an upgrade to finish on my Royal Champion. It had about 1.5 hours to go or 29 gems to finish now. My plan was to finish that upgrade with gems then use my hammer on my King and start another upgrade on my King. When I tapped the gem button to finish the RC, it prompted confirming I wanted to use gems which I confirmed. My gem count went from 352 to 323 as expected. When I went to upgrade my King, my hammer was gone. Nowhere to be found. , , I opened the in-app support and chatted with “Esteban” who confirmed twice that I used my hammer but wouldn’t touch the subject of why my gems also went down. I tried three times to reason with him that I was reporting a bug however his repeated replies of “we’ve hit a dead end” told me he didn’t care to check further. , , I’ve been playing longer than I can remember and even dropped not-so-small amount of money on it. I’ve never really had issues I needed to contact support for. This does not give me any hope that if I had an issue with an actual purchase that SuperCell would be there to help. ### Analysis: categories: Gameplay, Gameplay, Support, aspects: Upgrade, In-App Purchase, Responsiveness, sentiments: Negative, Negative, Negative )))
### Review: title: Lost gems and a hammer - support says “too bad”, content: I was waiting for an upgrade to finish on my Royal Champion. It had about 1.5 hours to go or 29 gems to finish now. My plan was to finish that upgrade with gems then use my hammer on my King and start another upgrade on my King. When I tapped the gem button to finish the RC, it prompted confirming I wanted to use gems which I confirmed. My gem count went from 352 to 323 as expected. When I went to upgrade my King, my hammer was gone. Nowhere to be found. , , I opened the in-app support and chatted with “Esteban” who confirmed twice that I used my hammer but wouldn’t touch the subject of why my gems also went down. I tried three times to reason with him that I was reporting a bug however his repeated replies of “we’ve hit a dead end” told me he didn’t care to check further. , , I’ve been playing longer than I can remember and even dropped not-so-small amount of money on it. I’ve never really had issues I needed to contact support for. This does not give me any hope that if I had an issue with an actual purchase that SuperCell would be there to help. ### Analysis: categories: (Gameplay, Gameplay, Support) aspects: (Upgrade, In-App Purchase, Responsiveness) sentiments: (Negative, Negative, Negative) )))