Worst Customer Service I have ever dealt with
I have had a few times i needed to reach out to the supercell customer support and they are horribly slow and useless. I recently upgraded my phone from while i had an account that i have been playing on since before 2015 and I no longer have access to the email associated with my supercell account. When I tried to recover my account supercell said my information was not enough, they would not tell me anymore information i could use to get access to my account again, ive had this account for almost 10 years and I have spent hundreds of dollars on this game and even with me having screenshots of me being in my account on my previous phone they would not allow me access. This is obsurd and they will not get anymore of my money nor will I use any of their apps ever again. Other than restart the game the supercell support was both rude and unhelpful in every experience i have had with them. When I have a chat experience they respond once every 24 hours and then randomly close my case every time I speak with them I would not suggest this to anyone.
Support, Support, Support
Customer Service, Responsiveness, Helpfulness
negative, negative, negative
Support - Customer Service - negative, Support - Responsiveness - negative, Support - Helpfulness - negative
### USER: Worst Customer Service I have ever dealt with: I have had a few times i needed to reach out to the supercell customer support and they are horribly slow and useless. I recently upgraded my phone from while i had an account that i have been playing on since before 2015 and I no longer have access to the email associated with my supercell account. When I tried to recover my account supercell said my information was not enough, they would not tell me anymore information i could use to get access to my account again, ive had this account for almost 10 years and I have spent hundreds of dollars on this game and even with me having screenshots of me being in my account on my previous phone they would not allow me access. This is obsurd and they will not get anymore of my money nor will I use any of their apps ever again. Other than restart the game the supercell support was both rude and unhelpful in every experience i have had with them. When I have a chat experience they respond once every 24 hours and then randomly close my case every time I speak with them I would not suggest this to anyone. ### ASSISTANT: Support - Customer Service - negative, Support - Responsiveness - negative, Support - Helpfulness - negative )))
### Review: title: Worst Customer Service I have ever dealt with, content: I have had a few times i needed to reach out to the supercell customer support and they are horribly slow and useless. I recently upgraded my phone from while i had an account that i have been playing on since before 2015 and I no longer have access to the email associated with my supercell account. When I tried to recover my account supercell said my information was not enough, they would not tell me anymore information i could use to get access to my account again, ive had this account for almost 10 years and I have spent hundreds of dollars on this game and even with me having screenshots of me being in my account on my previous phone they would not allow me access. This is obsurd and they will not get anymore of my money nor will I use any of their apps ever again. Other than restart the game the supercell support was both rude and unhelpful in every experience i have had with them. When I have a chat experience they respond once every 24 hours and then randomly close my case every time I speak with them I would not suggest this to anyone. ### Analysis: categories: Support, Support, Support, aspects: Customer Service, Responsiveness, Helpfulness, sentiments: negative, negative, negative )))
### Review: title: Worst Customer Service I have ever dealt with, content: I have had a few times i needed to reach out to the supercell customer support and they are horribly slow and useless. I recently upgraded my phone from while i had an account that i have been playing on since before 2015 and I no longer have access to the email associated with my supercell account. When I tried to recover my account supercell said my information was not enough, they would not tell me anymore information i could use to get access to my account again, ive had this account for almost 10 years and I have spent hundreds of dollars on this game and even with me having screenshots of me being in my account on my previous phone they would not allow me access. This is obsurd and they will not get anymore of my money nor will I use any of their apps ever again. Other than restart the game the supercell support was both rude and unhelpful in every experience i have had with them. When I have a chat experience they respond once every 24 hours and then randomly close my case every time I speak with them I would not suggest this to anyone. ### Analysis: categories: (Support, Support, Support) aspects: (Customer Service, Responsiveness, Helpfulness) sentiments: (negative, negative, negative) )))