Horrible customer service
Like many people who began playing clash of clans at a young age like I did, I stopped playing for a few years. During this quarantine, I wanted to play on my old account but wasn’t sure how to go about getting it back. I contacted supercell from a new account, provided them information about my old account and spent pretty much a full day providing that information to a bot. The next day I was responded to by someone named Santiago. He asked me a few more questions, payment history, old account name, etc. I went to log back in a few hours later to see if Santiago had responded, and I was unable to do so. My account was permanently banned for a phishing attempt. I’ve emailed them twice now and haven’t gotten a reply that didn’t seem auto-generated. I don’t know how such a huge company doesnt have a phone number to call. Now, I don’t know if I’ll be able to play since my apple id is permanently banned due to an attempt to recover my old account. Horrible, horrible customer service. If anyone sees this from supercell my id was chadywick, i was level 88 with a townhall 9. Please help me get my account back so I can play while we’re all quarantined!
Customer Service
Responsiveness
negative
Customer Service - Responsiveness - negative
### USER: Horrible customer service: Like many people who began playing clash of clans at a young age like I did, I stopped playing for a few years. During this quarantine, I wanted to play on my old account but wasn’t sure how to go about getting it back. I contacted supercell from a new account, provided them information about my old account and spent pretty much a full day providing that information to a bot. The next day I was responded to by someone named Santiago. He asked me a few more questions, payment history, old account name, etc. I went to log back in a few hours later to see if Santiago had responded, and I was unable to do so. My account was permanently banned for a phishing attempt. I’ve emailed them twice now and haven’t gotten a reply that didn’t seem auto-generated. I don’t know how such a huge company doesnt have a phone number to call. Now, I don’t know if I’ll be able to play since my apple id is permanently banned due to an attempt to recover my old account. Horrible, horrible customer service. If anyone sees this from supercell my id was chadywick, i was level 88 with a townhall 9. Please help me get my account back so I can play while we’re all quarantined! ### ASSISTANT: Customer Service - Responsiveness - negative )))
### Review: title: Horrible customer service, content: Like many people who began playing clash of clans at a young age like I did, I stopped playing for a few years. During this quarantine, I wanted to play on my old account but wasn’t sure how to go about getting it back. I contacted supercell from a new account, provided them information about my old account and spent pretty much a full day providing that information to a bot. The next day I was responded to by someone named Santiago. He asked me a few more questions, payment history, old account name, etc. I went to log back in a few hours later to see if Santiago had responded, and I was unable to do so. My account was permanently banned for a phishing attempt. I’ve emailed them twice now and haven’t gotten a reply that didn’t seem auto-generated. I don’t know how such a huge company doesnt have a phone number to call. Now, I don’t know if I’ll be able to play since my apple id is permanently banned due to an attempt to recover my old account. Horrible, horrible customer service. If anyone sees this from supercell my id was chadywick, i was level 88 with a townhall 9. Please help me get my account back so I can play while we’re all quarantined! ### Analysis: categories: Customer Service, aspects: Responsiveness, sentiments: negative )))
### Review: title: Horrible customer service, content: Like many people who began playing clash of clans at a young age like I did, I stopped playing for a few years. During this quarantine, I wanted to play on my old account but wasn’t sure how to go about getting it back. I contacted supercell from a new account, provided them information about my old account and spent pretty much a full day providing that information to a bot. The next day I was responded to by someone named Santiago. He asked me a few more questions, payment history, old account name, etc. I went to log back in a few hours later to see if Santiago had responded, and I was unable to do so. My account was permanently banned for a phishing attempt. I’ve emailed them twice now and haven’t gotten a reply that didn’t seem auto-generated. I don’t know how such a huge company doesnt have a phone number to call. Now, I don’t know if I’ll be able to play since my apple id is permanently banned due to an attempt to recover my old account. Horrible, horrible customer service. If anyone sees this from supercell my id was chadywick, i was level 88 with a townhall 9. Please help me get my account back so I can play while we’re all quarantined! ### Analysis: categories: (Customer Service) aspects: (Responsiveness) sentiments: (negative) )))