Awesome game, one problem.
I love this game. It’s super fun and super addictive! I started playing it a couple months ago and I’d recommend it to anyone! Some things get pricey as you get to the higher levels and that slows progress but most games are like that. The only problem I have had with the game is Supercell’s customer service. They are absolutely terrible. I just had an incident where I upgraded to a new phone and had problems loading my village to my new phone. First of all, they won’t let you call them. It’s email only and they take days to respond. Secondly, they told me they found my village and that I would need to answer 10 questions in order to verify. I answered the questions and thought ‘great! I’ll have my village back in no time!’. Man was I wrong. They told me that my answers were precise enough and that they wouldn’t give me my village back. I went back and forth with them for days. With them continuously telling me that they can’t help me and that I couldn’t have my village back. I finally just created a new Apple ID in order to re-save my old village on my old device. It was all such a hassle and they didn’t end up helping me at all. 10/10 would recommend the game but know going into it that the customer service is completely terrible.
Gameplay, Addictiveness, Cost, Customer Service, Customer Service, Customer Service, Customer Service
Fun, Gameplay, In-app Purchases, Responsiveness, Accessibility, Helpfulness, Resolution
Positive, Positive, Negative, Negative, Negative, Negative, Negative
Gameplay - Fun - Positive, Addictiveness - Gameplay - Positive, Cost - In-app Purchases - Negative, Customer Service - Responsiveness - Negative, Customer Service - Accessibility - Negative, Customer Service - Helpfulness - Negative, Customer Service - Resolution - Negative
### USER: Awesome game, one problem.: I love this game. It’s super fun and super addictive! I started playing it a couple months ago and I’d recommend it to anyone! Some things get pricey as you get to the higher levels and that slows progress but most games are like that. The only problem I have had with the game is Supercell’s customer service. They are absolutely terrible. I just had an incident where I upgraded to a new phone and had problems loading my village to my new phone. First of all, they won’t let you call them. It’s email only and they take days to respond. Secondly, they told me they found my village and that I would need to answer 10 questions in order to verify. I answered the questions and thought ‘great! I’ll have my village back in no time!’. Man was I wrong. They told me that my answers were precise enough and that they wouldn’t give me my village back. I went back and forth with them for days. With them continuously telling me that they can’t help me and that I couldn’t have my village back. I finally just created a new Apple ID in order to re-save my old village on my old device. It was all such a hassle and they didn’t end up helping me at all. 10/10 would recommend the game but know going into it that the customer service is completely terrible. ### ASSISTANT: Gameplay - Fun - Positive, Addictiveness - Gameplay - Positive, Cost - In-app Purchases - Negative, Customer Service - Responsiveness - Negative, Customer Service - Accessibility - Negative, Customer Service - Helpfulness - Negative, Customer Service - Resolution - Negative )))
### Review: title: Awesome game, one problem., content: I love this game. It’s super fun and super addictive! I started playing it a couple months ago and I’d recommend it to anyone! Some things get pricey as you get to the higher levels and that slows progress but most games are like that. The only problem I have had with the game is Supercell’s customer service. They are absolutely terrible. I just had an incident where I upgraded to a new phone and had problems loading my village to my new phone. First of all, they won’t let you call them. It’s email only and they take days to respond. Secondly, they told me they found my village and that I would need to answer 10 questions in order to verify. I answered the questions and thought ‘great! I’ll have my village back in no time!’. Man was I wrong. They told me that my answers were precise enough and that they wouldn’t give me my village back. I went back and forth with them for days. With them continuously telling me that they can’t help me and that I couldn’t have my village back. I finally just created a new Apple ID in order to re-save my old village on my old device. It was all such a hassle and they didn’t end up helping me at all. 10/10 would recommend the game but know going into it that the customer service is completely terrible. ### Analysis: categories: Gameplay, Addictiveness, Cost, Customer Service, Customer Service, Customer Service, Customer Service, aspects: Fun, Gameplay, In-app Purchases, Responsiveness, Accessibility, Helpfulness, Resolution, sentiments: Positive, Positive, Negative, Negative, Negative, Negative, Negative )))
### Review: title: Awesome game, one problem., content: I love this game. It’s super fun and super addictive! I started playing it a couple months ago and I’d recommend it to anyone! Some things get pricey as you get to the higher levels and that slows progress but most games are like that. The only problem I have had with the game is Supercell’s customer service. They are absolutely terrible. I just had an incident where I upgraded to a new phone and had problems loading my village to my new phone. First of all, they won’t let you call them. It’s email only and they take days to respond. Secondly, they told me they found my village and that I would need to answer 10 questions in order to verify. I answered the questions and thought ‘great! I’ll have my village back in no time!’. Man was I wrong. They told me that my answers were precise enough and that they wouldn’t give me my village back. I went back and forth with them for days. With them continuously telling me that they can’t help me and that I couldn’t have my village back. I finally just created a new Apple ID in order to re-save my old village on my old device. It was all such a hassle and they didn’t end up helping me at all. 10/10 would recommend the game but know going into it that the customer service is completely terrible. ### Analysis: categories: (Gameplay, Addictiveness, Cost, Customer Service, Customer Service, Customer Service, Customer Service) aspects: (Fun, Gameplay, In-app Purchases, Responsiveness, Accessibility, Helpfulness, Resolution) sentiments: (Positive, Positive, Negative, Negative, Negative, Negative, Negative) )))