Worst customer service experience I’ve ever had
I re-downloaded this game tonight to pick up playing again after seeing my fiancé getting back into it. I was unable to log back into the account I had, so of course I contact customer service for assistance. It starts off with a bot asking questions, okay fine pretty typical, I provide the information I can and wait to be connected to a real person. The real person then asks me questions such as when and where I originally started playing this game and what other devices I could have played on. I found the original download from December 2014 and gave all the information I could but honestly just do not remember that much detail about a game I’ve played on and off for the last seven years and what devices I could have possibly played on during that time period. I then get notified that I am attempting to gain access to someone else’s account and am banned for 31 days - I also now do not have access to the customer service portion of the app so there is no way for me to contact or even attempt to resolve this for the next month. I will never be playing this game again explicitly due to how horribly this was handled.
Service
Customer service
negative
Service - Customer service - negative
### USER: Worst customer service experience I’ve ever had: I re-downloaded this game tonight to pick up playing again after seeing my fiancé getting back into it. I was unable to log back into the account I had, so of course I contact customer service for assistance. It starts off with a bot asking questions, okay fine pretty typical, I provide the information I can and wait to be connected to a real person. The real person then asks me questions such as when and where I originally started playing this game and what other devices I could have played on. I found the original download from December 2014 and gave all the information I could but honestly just do not remember that much detail about a game I’ve played on and off for the last seven years and what devices I could have possibly played on during that time period. I then get notified that I am attempting to gain access to someone else’s account and am banned for 31 days - I also now do not have access to the customer service portion of the app so there is no way for me to contact or even attempt to resolve this for the next month. I will never be playing this game again explicitly due to how horribly this was handled. ### ASSISTANT: Service - Customer service - negative )))
### Review: title: Worst customer service experience I’ve ever had, content: I re-downloaded this game tonight to pick up playing again after seeing my fiancé getting back into it. I was unable to log back into the account I had, so of course I contact customer service for assistance. It starts off with a bot asking questions, okay fine pretty typical, I provide the information I can and wait to be connected to a real person. The real person then asks me questions such as when and where I originally started playing this game and what other devices I could have played on. I found the original download from December 2014 and gave all the information I could but honestly just do not remember that much detail about a game I’ve played on and off for the last seven years and what devices I could have possibly played on during that time period. I then get notified that I am attempting to gain access to someone else’s account and am banned for 31 days - I also now do not have access to the customer service portion of the app so there is no way for me to contact or even attempt to resolve this for the next month. I will never be playing this game again explicitly due to how horribly this was handled. ### Analysis: categories: Service, aspects: Customer service, sentiments: negative )))
### Review: title: Worst customer service experience I’ve ever had, content: I re-downloaded this game tonight to pick up playing again after seeing my fiancé getting back into it. I was unable to log back into the account I had, so of course I contact customer service for assistance. It starts off with a bot asking questions, okay fine pretty typical, I provide the information I can and wait to be connected to a real person. The real person then asks me questions such as when and where I originally started playing this game and what other devices I could have played on. I found the original download from December 2014 and gave all the information I could but honestly just do not remember that much detail about a game I’ve played on and off for the last seven years and what devices I could have possibly played on during that time period. I then get notified that I am attempting to gain access to someone else’s account and am banned for 31 days - I also now do not have access to the customer service portion of the app so there is no way for me to contact or even attempt to resolve this for the next month. I will never be playing this game again explicitly due to how horribly this was handled. ### Analysis: categories: (Service) aspects: (Customer service) sentiments: (negative) )))