Awful Customer Service
Worst customer service, they can't even understand the legal interpretation of their own Term of Service. Basically, I got an account locked for taking care or a base for a friend, which is not a violation of the Clash of clans TOS since they only say to not share the information if it will be a risk to the accounts security. I tried to unlock it and their responses were almost all generated and the "human" responses were so incompetent they made me feel like I was getting nowhere. I then followed THEIR websites steps and used an alternate account to try to resolve the problem with customer service again. Next thing I know they banned me for 31 days on the premise of "Account Phishing" Which isn't even close to the situation I'm in. Account Phishing is when a person tries to obtain another person's account information by illegal means such as counterfeit emails or through other scandalous methods. I am very disappointed with how this game has turned out, I used to love playing it so much with my friends and brothers. Now it's just a disappointment. I would even give it half a star if I could...
Customer Service
Customer service
negative
Customer Service - Customer service - negative
### USER: Awful Customer Service: Worst customer service, they can't even understand the legal interpretation of their own Term of Service. Basically, I got an account locked for taking care or a base for a friend, which is not a violation of the Clash of clans TOS since they only say to not share the information if it will be a risk to the accounts security. I tried to unlock it and their responses were almost all generated and the "human" responses were so incompetent they made me feel like I was getting nowhere. I then followed THEIR websites steps and used an alternate account to try to resolve the problem with customer service again. Next thing I know they banned me for 31 days on the premise of "Account Phishing" Which isn't even close to the situation I'm in. Account Phishing is when a person tries to obtain another person's account information by illegal means such as counterfeit emails or through other scandalous methods. I am very disappointed with how this game has turned out, I used to love playing it so much with my friends and brothers. Now it's just a disappointment. I would even give it half a star if I could... ### ASSISTANT: Customer Service - Customer service - negative )))
### Review: title: Awful Customer Service, content: Worst customer service, they can't even understand the legal interpretation of their own Term of Service. Basically, I got an account locked for taking care or a base for a friend, which is not a violation of the Clash of clans TOS since they only say to not share the information if it will be a risk to the accounts security. I tried to unlock it and their responses were almost all generated and the "human" responses were so incompetent they made me feel like I was getting nowhere. I then followed THEIR websites steps and used an alternate account to try to resolve the problem with customer service again. Next thing I know they banned me for 31 days on the premise of "Account Phishing" Which isn't even close to the situation I'm in. Account Phishing is when a person tries to obtain another person's account information by illegal means such as counterfeit emails or through other scandalous methods. I am very disappointed with how this game has turned out, I used to love playing it so much with my friends and brothers. Now it's just a disappointment. I would even give it half a star if I could... ### Analysis: categories: Customer Service, aspects: Customer service, sentiments: negative )))
### Review: title: Awful Customer Service, content: Worst customer service, they can't even understand the legal interpretation of their own Term of Service. Basically, I got an account locked for taking care or a base for a friend, which is not a violation of the Clash of clans TOS since they only say to not share the information if it will be a risk to the accounts security. I tried to unlock it and their responses were almost all generated and the "human" responses were so incompetent they made me feel like I was getting nowhere. I then followed THEIR websites steps and used an alternate account to try to resolve the problem with customer service again. Next thing I know they banned me for 31 days on the premise of "Account Phishing" Which isn't even close to the situation I'm in. Account Phishing is when a person tries to obtain another person's account information by illegal means such as counterfeit emails or through other scandalous methods. I am very disappointed with how this game has turned out, I used to love playing it so much with my friends and brothers. Now it's just a disappointment. I would even give it half a star if I could... ### Analysis: categories: (Customer Service) aspects: (Customer service) sentiments: (negative) )))