So negative stars is not a thing?
Have not played this game in a while. Started up a new account because my family wanted to play again, figured why not - fighting people with family is always a good time. Attempted to get my old account back so didn’t have to start from the bottom again. Email wasn’t get a notification through their system. Found out my account has been locked. Mind you I have a town hall level 9, nothing big, but saving time is saving time. After creating a ticket and putting in my old account information they start asking me bunch of times and dates that I don’t remember. After my best attempt at trying to answer they call me a liar and banned my current account. So I looked to get in contact with one of the reps and explain in detail the story instead of talking to a robot. Turns out reps and robots have same responses and no one wants to talk on the phone to hear the story. So now hear I am, locked out of a game I just put money on and can’t play the game with my family that is over a thousand miles away. They don’t have a phone number to call they have no real want in helping me play video games with my family. So now leaving this review. Hope you never have to deal with this kind of customer service that I have gone through.
Gameplay, Gameplay
Account Recovery, Customer Service
Negative, Negative
Gameplay - Account Recovery - Negative, Gameplay - Customer Service - Negative
### USER: So negative stars is not a thing?: Have not played this game in a while. Started up a new account because my family wanted to play again, figured why not - fighting people with family is always a good time. Attempted to get my old account back so didn’t have to start from the bottom again. Email wasn’t get a notification through their system. Found out my account has been locked. Mind you I have a town hall level 9, nothing big, but saving time is saving time. After creating a ticket and putting in my old account information they start asking me bunch of times and dates that I don’t remember. After my best attempt at trying to answer they call me a liar and banned my current account. So I looked to get in contact with one of the reps and explain in detail the story instead of talking to a robot. Turns out reps and robots have same responses and no one wants to talk on the phone to hear the story. So now hear I am, locked out of a game I just put money on and can’t play the game with my family that is over a thousand miles away. They don’t have a phone number to call they have no real want in helping me play video games with my family. So now leaving this review. Hope you never have to deal with this kind of customer service that I have gone through. ### ASSISTANT: Gameplay - Account Recovery - Negative, Gameplay - Customer Service - Negative )))
### Review: title: So negative stars is not a thing?, content: Have not played this game in a while. Started up a new account because my family wanted to play again, figured why not - fighting people with family is always a good time. Attempted to get my old account back so didn’t have to start from the bottom again. Email wasn’t get a notification through their system. Found out my account has been locked. Mind you I have a town hall level 9, nothing big, but saving time is saving time. After creating a ticket and putting in my old account information they start asking me bunch of times and dates that I don’t remember. After my best attempt at trying to answer they call me a liar and banned my current account. So I looked to get in contact with one of the reps and explain in detail the story instead of talking to a robot. Turns out reps and robots have same responses and no one wants to talk on the phone to hear the story. So now hear I am, locked out of a game I just put money on and can’t play the game with my family that is over a thousand miles away. They don’t have a phone number to call they have no real want in helping me play video games with my family. So now leaving this review. Hope you never have to deal with this kind of customer service that I have gone through. ### Analysis: categories: Gameplay, Gameplay, aspects: Account Recovery, Customer Service, sentiments: Negative, Negative )))
### Review: title: So negative stars is not a thing?, content: Have not played this game in a while. Started up a new account because my family wanted to play again, figured why not - fighting people with family is always a good time. Attempted to get my old account back so didn’t have to start from the bottom again. Email wasn’t get a notification through their system. Found out my account has been locked. Mind you I have a town hall level 9, nothing big, but saving time is saving time. After creating a ticket and putting in my old account information they start asking me bunch of times and dates that I don’t remember. After my best attempt at trying to answer they call me a liar and banned my current account. So I looked to get in contact with one of the reps and explain in detail the story instead of talking to a robot. Turns out reps and robots have same responses and no one wants to talk on the phone to hear the story. So now hear I am, locked out of a game I just put money on and can’t play the game with my family that is over a thousand miles away. They don’t have a phone number to call they have no real want in helping me play video games with my family. So now leaving this review. Hope you never have to deal with this kind of customer service that I have gone through. ### Analysis: categories: (Gameplay, Gameplay) aspects: (Account Recovery, Customer Service) sentiments: (Negative, Negative) )))