Great Game Customer but Support needs work
I just redownloaded the game very recently after over a year of not playing since I switched devices and couldn't access my previous account when I contacted customer Support they asked for the approximate date I created the account and the approximate date I last logged on along with the exact model of phone I was on at the time now given that account was made almost 5 years ago and I switched devices over a year ago I couldn't tell them and so they banned me for 31 days immediately with no way to appeal the ban if supercell is seeing this I love the game but it's hard to play if you get banned for not knowing kinda obscure information especially with younger players who may not remember the date they made the account if it's been 5 years otherwise great game to complaints about it but please revise the account retrieval process for accounts without a supercell ID
Game
Difficulty
Negative
App-Review: ('King: good game, difficulty ramps up', ': ', 'The start of the game was good and enjoyable, but in the final levels of the game the difficulty ramps up and is overall not very fun.'), Game - Difficulty - Negative
### USER: Great Game Customer but Support needs work: I just redownloaded the game very recently after over a year of not playing since I switched devices and couldn't access my previous account when I contacted customer Support they asked for the approximate date I created the account and the approximate date I last logged on along with the exact model of phone I was on at the time now given that account was made almost 5 years ago and I switched devices over a year ago I couldn't tell them and so they banned me for 31 days immediately with no way to appeal the ban if supercell is seeing this I love the game but it's hard to play if you get banned for not knowing kinda obscure information especially with younger players who may not remember the date they made the account if it's been 5 years otherwise great game to complaints about it but please revise the account retrieval process for accounts without a supercell ID ### ASSISTANT: App-Review: ('King: good game, difficulty ramps up', ': ', 'The start of the game was good and enjoyable, but in the final levels of the game the difficulty ramps up and is overall not very fun.'), Game - Difficulty - Negative )))
### Review: title: Great Game Customer but Support needs work, content: I just redownloaded the game very recently after over a year of not playing since I switched devices and couldn't access my previous account when I contacted customer Support they asked for the approximate date I created the account and the approximate date I last logged on along with the exact model of phone I was on at the time now given that account was made almost 5 years ago and I switched devices over a year ago I couldn't tell them and so they banned me for 31 days immediately with no way to appeal the ban if supercell is seeing this I love the game but it's hard to play if you get banned for not knowing kinda obscure information especially with younger players who may not remember the date they made the account if it's been 5 years otherwise great game to complaints about it but please revise the account retrieval process for accounts without a supercell ID ### Analysis: categories: Game, aspects: Difficulty, sentiments: Negative )))
### Review: title: Great Game Customer but Support needs work, content: I just redownloaded the game very recently after over a year of not playing since I switched devices and couldn't access my previous account when I contacted customer Support they asked for the approximate date I created the account and the approximate date I last logged on along with the exact model of phone I was on at the time now given that account was made almost 5 years ago and I switched devices over a year ago I couldn't tell them and so they banned me for 31 days immediately with no way to appeal the ban if supercell is seeing this I love the game but it's hard to play if you get banned for not knowing kinda obscure information especially with younger players who may not remember the date they made the account if it's been 5 years otherwise great game to complaints about it but please revise the account retrieval process for accounts without a supercell ID ### Analysis: categories: (Game) aspects: (Difficulty) sentiments: (Negative) )))