Bad support
First they either barely or don’t text back at all when it comes to contacting them. Second, I was trying to get my account back that I haven’t used in over a year and they give me the most unrealistic questions such as “what was the last building you upgraded?” “What walls did you upgrade?” Etc. then after hoping I’d get it back, I get permanently banned, like what the hell supercell? I get it you’re trying to do your best to keep other crappy people from stealing accounts and such, but I basically gave whatever info I knew and I get permanently banned without question. Then after trying to contact them through email since I wasn’t able to contact them through the phone anymore, I get one unhelpful response of “I would love to help get your account back but your actions may have led to...” them the person never responded back. Also don’t even know if you’re able to contact them through a phone call (which I would prefer more than having to wait a log time for a crappy response back) I spent so much time on it too, TH10 to be exact, now they’re banning me for trying to claim my own account 😂 overall, horrible support. I’m sure no one else has tried to claim my account that has been inactive in over a year now as well. There ya have it tho.
App
Support
negative
App - Support - negative
### USER: Bad support: First they either barely or don’t text back at all when it comes to contacting them. Second, I was trying to get my account back that I haven’t used in over a year and they give me the most unrealistic questions such as “what was the last building you upgraded?” “What walls did you upgrade?” Etc. then after hoping I’d get it back, I get permanently banned, like what the hell supercell? I get it you’re trying to do your best to keep other crappy people from stealing accounts and such, but I basically gave whatever info I knew and I get permanently banned without question. Then after trying to contact them through email since I wasn’t able to contact them through the phone anymore, I get one unhelpful response of “I would love to help get your account back but your actions may have led to...” them the person never responded back. Also don’t even know if you’re able to contact them through a phone call (which I would prefer more than having to wait a log time for a crappy response back) I spent so much time on it too, TH10 to be exact, now they’re banning me for trying to claim my own account 😂 overall, horrible support. I’m sure no one else has tried to claim my account that has been inactive in over a year now as well. There ya have it tho. ### ASSISTANT: App - Support - negative )))
### Review: title: Bad support, content: First they either barely or don’t text back at all when it comes to contacting them. Second, I was trying to get my account back that I haven’t used in over a year and they give me the most unrealistic questions such as “what was the last building you upgraded?” “What walls did you upgrade?” Etc. then after hoping I’d get it back, I get permanently banned, like what the hell supercell? I get it you’re trying to do your best to keep other crappy people from stealing accounts and such, but I basically gave whatever info I knew and I get permanently banned without question. Then after trying to contact them through email since I wasn’t able to contact them through the phone anymore, I get one unhelpful response of “I would love to help get your account back but your actions may have led to...” them the person never responded back. Also don’t even know if you’re able to contact them through a phone call (which I would prefer more than having to wait a log time for a crappy response back) I spent so much time on it too, TH10 to be exact, now they’re banning me for trying to claim my own account 😂 overall, horrible support. I’m sure no one else has tried to claim my account that has been inactive in over a year now as well. There ya have it tho. ### Analysis: categories: App, aspects: Support, sentiments: negative )))
### Review: title: Bad support, content: First they either barely or don’t text back at all when it comes to contacting them. Second, I was trying to get my account back that I haven’t used in over a year and they give me the most unrealistic questions such as “what was the last building you upgraded?” “What walls did you upgrade?” Etc. then after hoping I’d get it back, I get permanently banned, like what the hell supercell? I get it you’re trying to do your best to keep other crappy people from stealing accounts and such, but I basically gave whatever info I knew and I get permanently banned without question. Then after trying to contact them through email since I wasn’t able to contact them through the phone anymore, I get one unhelpful response of “I would love to help get your account back but your actions may have led to...” them the person never responded back. Also don’t even know if you’re able to contact them through a phone call (which I would prefer more than having to wait a log time for a crappy response back) I spent so much time on it too, TH10 to be exact, now they’re banning me for trying to claim my own account 😂 overall, horrible support. I’m sure no one else has tried to claim my account that has been inactive in over a year now as well. There ya have it tho. ### Analysis: categories: (App) aspects: (Support) sentiments: (negative) )))