Good game terrible security
I loved Clash of Clans for years, always maintaining a maxed base and playing competitively. To focus on life, I would take a few months break now and then. During my most recent break, Clash of Clans released a new feature where you could link a phone number to your account. Right after this was released, someone hacked my account and put in their phone number. I have years of screenshots and proof that it’s my account. Since I wasn’t playing actively at the time, I only realized my account was taken when I got a message from a clan mate on discord. , , I assumed Clash of Clans support would be there to assist me with my problem. I tried for days to get through to them, but they refused to listen, and even assumed that I was trying to hack the account. I needed a human support member to verify that it was indeed my account, but they were so confident that their new phone number verification system was foolproof that they shut down any account that I tried to use to contact support. I even contacted their team on email, and was again rejected. After 10 years playing the game and thousands of dollars spent on my base, I have nothing to show for it. I’m not really sure where to go from here.
Gameplay, Gameplay, Privacy, Customer Service, Customer Service
Gameplay, Competitiveness, Security, Responsiveness, Support
positive, positive, negative, negative, negative
Gameplay - Gameplay - positive, Gameplay - Competitiveness - positive, Privacy - Security - negative, Customer Service - Responsiveness - negative, Customer Service - Support - negative
### USER: Good game terrible security: I loved Clash of Clans for years, always maintaining a maxed base and playing competitively. To focus on life, I would take a few months break now and then. During my most recent break, Clash of Clans released a new feature where you could link a phone number to your account. Right after this was released, someone hacked my account and put in their phone number. I have years of screenshots and proof that it’s my account. Since I wasn’t playing actively at the time, I only realized my account was taken when I got a message from a clan mate on discord. , , I assumed Clash of Clans support would be there to assist me with my problem. I tried for days to get through to them, but they refused to listen, and even assumed that I was trying to hack the account. I needed a human support member to verify that it was indeed my account, but they were so confident that their new phone number verification system was foolproof that they shut down any account that I tried to use to contact support. I even contacted their team on email, and was again rejected. After 10 years playing the game and thousands of dollars spent on my base, I have nothing to show for it. I’m not really sure where to go from here. ### ASSISTANT: Gameplay - Gameplay - positive, Gameplay - Competitiveness - positive, Privacy - Security - negative, Customer Service - Responsiveness - negative, Customer Service - Support - negative )))
### Review: title: Good game terrible security, content: I loved Clash of Clans for years, always maintaining a maxed base and playing competitively. To focus on life, I would take a few months break now and then. During my most recent break, Clash of Clans released a new feature where you could link a phone number to your account. Right after this was released, someone hacked my account and put in their phone number. I have years of screenshots and proof that it’s my account. Since I wasn’t playing actively at the time, I only realized my account was taken when I got a message from a clan mate on discord. , , I assumed Clash of Clans support would be there to assist me with my problem. I tried for days to get through to them, but they refused to listen, and even assumed that I was trying to hack the account. I needed a human support member to verify that it was indeed my account, but they were so confident that their new phone number verification system was foolproof that they shut down any account that I tried to use to contact support. I even contacted their team on email, and was again rejected. After 10 years playing the game and thousands of dollars spent on my base, I have nothing to show for it. I’m not really sure where to go from here. ### Analysis: categories: Gameplay, Gameplay, Privacy, Customer Service, Customer Service, aspects: Gameplay, Competitiveness, Security, Responsiveness, Support, sentiments: positive, positive, negative, negative, negative )))
### Review: title: Good game terrible security, content: I loved Clash of Clans for years, always maintaining a maxed base and playing competitively. To focus on life, I would take a few months break now and then. During my most recent break, Clash of Clans released a new feature where you could link a phone number to your account. Right after this was released, someone hacked my account and put in their phone number. I have years of screenshots and proof that it’s my account. Since I wasn’t playing actively at the time, I only realized my account was taken when I got a message from a clan mate on discord. , , I assumed Clash of Clans support would be there to assist me with my problem. I tried for days to get through to them, but they refused to listen, and even assumed that I was trying to hack the account. I needed a human support member to verify that it was indeed my account, but they were so confident that their new phone number verification system was foolproof that they shut down any account that I tried to use to contact support. I even contacted their team on email, and was again rejected. After 10 years playing the game and thousands of dollars spent on my base, I have nothing to show for it. I’m not really sure where to go from here. ### Analysis: categories: (Gameplay, Gameplay, Privacy, Customer Service, Customer Service) aspects: (Gameplay, Competitiveness, Security, Responsiveness, Support) sentiments: (positive, positive, negative, negative, negative) )))