Horrible customer service
They slandered me because my account was logouts and i tried to sign back in and they would not send me a verification link. I reached out to customer service and did not have all the devices , the make and model that was ever connected to my account to verify my account, or the exact date of the first purchase I ever made with them, They would not call or email me. They said “ We’d like to offer our help to all players whenever possible, but it appears that you’ve been trying to claim a game account that does not belong to you.,  , Trying to access someone else’s game is not only a violation of good sportsmanship, but a breach of Supercell’s Terms of Service. After the warning ban of 31 days, any further attempts to exploit Player Support in this way may lead to the permanent closure of your game account.” This is very degrading, all I wanted was to log back into my account and play a game that I have been playing for years with friends and family. Horrible people that accuse someone that is just trying to get back into their as a criminal and degrading them. I will no longer play any supercell game and I will close my kids account and no longer allow them to play any of Supercells software.
Customer Service
Customer Service
negative
Customer Service - Customer Service - negative
### USER: Horrible customer service: They slandered me because my account was logouts and i tried to sign back in and they would not send me a verification link. I reached out to customer service and did not have all the devices , the make and model that was ever connected to my account to verify my account, or the exact date of the first purchase I ever made with them, They would not call or email me. They said “ We’d like to offer our help to all players whenever possible, but it appears that you’ve been trying to claim a game account that does not belong to you.,  , Trying to access someone else’s game is not only a violation of good sportsmanship, but a breach of Supercell’s Terms of Service. After the warning ban of 31 days, any further attempts to exploit Player Support in this way may lead to the permanent closure of your game account.” This is very degrading, all I wanted was to log back into my account and play a game that I have been playing for years with friends and family. Horrible people that accuse someone that is just trying to get back into their as a criminal and degrading them. I will no longer play any supercell game and I will close my kids account and no longer allow them to play any of Supercells software. ### ASSISTANT: Customer Service - Customer Service - negative )))
### Review: title: Horrible customer service, content: They slandered me because my account was logouts and i tried to sign back in and they would not send me a verification link. I reached out to customer service and did not have all the devices , the make and model that was ever connected to my account to verify my account, or the exact date of the first purchase I ever made with them, They would not call or email me. They said “ We’d like to offer our help to all players whenever possible, but it appears that you’ve been trying to claim a game account that does not belong to you.,  , Trying to access someone else’s game is not only a violation of good sportsmanship, but a breach of Supercell’s Terms of Service. After the warning ban of 31 days, any further attempts to exploit Player Support in this way may lead to the permanent closure of your game account.” This is very degrading, all I wanted was to log back into my account and play a game that I have been playing for years with friends and family. Horrible people that accuse someone that is just trying to get back into their as a criminal and degrading them. I will no longer play any supercell game and I will close my kids account and no longer allow them to play any of Supercells software. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: negative )))
### Review: title: Horrible customer service, content: They slandered me because my account was logouts and i tried to sign back in and they would not send me a verification link. I reached out to customer service and did not have all the devices , the make and model that was ever connected to my account to verify my account, or the exact date of the first purchase I ever made with them, They would not call or email me. They said “ We’d like to offer our help to all players whenever possible, but it appears that you’ve been trying to claim a game account that does not belong to you.,  , Trying to access someone else’s game is not only a violation of good sportsmanship, but a breach of Supercell’s Terms of Service. After the warning ban of 31 days, any further attempts to exploit Player Support in this way may lead to the permanent closure of your game account.” This is very degrading, all I wanted was to log back into my account and play a game that I have been playing for years with friends and family. Horrible people that accuse someone that is just trying to get back into their as a criminal and degrading them. I will no longer play any supercell game and I will close my kids account and no longer allow them to play any of Supercells software. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (negative) )))