Ridiculous - F Super Cell
Let me start by saying, if I could give negative 5 stars I would. Several years ago I  signed up to play this game to have fun with my son. There was so much time and effort spent in building up my base and I was actually having fun with it. However, I had to return my iPad and mobile phone to my employer when I left the company and lost my account when I got a new device with my new employer. I have tried to get access to my old base through the customer service / support group for weeks now. After back and forth questions and answers, they banned me for 30 days from the game. No explanation, no phone number to call to chat about the challenges and frustration. So I waited for the 30 days to pass and started a new base. In the meantime, I tried again through service and support to ask for access to my old base. To my surprise, I am am now banned permanently from the game. Again, no explanation and no phone number to discuss the situation. I have never been more frustrated or insulted by a gaming company in my life. What a joke. I guess I will terminate my sons account so we can find another game to play together and have fun.
Game-play, Game-play, Customer Service, Customer Service
Frustration, Fun, Responsiveness, Explanation
Negative, Positive, Negative, Negative
Game-play - Frustration - Negative, Game-play - Fun - Positive, Customer Service - Responsiveness - Negative, Customer Service - Explanation - Negative
### USER: Ridiculous - F Super Cell: Let me start by saying, if I could give negative 5 stars I would. Several years ago I  signed up to play this game to have fun with my son. There was so much time and effort spent in building up my base and I was actually having fun with it. However, I had to return my iPad and mobile phone to my employer when I left the company and lost my account when I got a new device with my new employer. I have tried to get access to my old base through the customer service / support group for weeks now. After back and forth questions and answers, they banned me for 30 days from the game. No explanation, no phone number to call to chat about the challenges and frustration. So I waited for the 30 days to pass and started a new base. In the meantime, I tried again through service and support to ask for access to my old base. To my surprise, I am am now banned permanently from the game. Again, no explanation and no phone number to discuss the situation. I have never been more frustrated or insulted by a gaming company in my life. What a joke. I guess I will terminate my sons account so we can find another game to play together and have fun. ### ASSISTANT: Game-play - Frustration - Negative, Game-play - Fun - Positive, Customer Service - Responsiveness - Negative, Customer Service - Explanation - Negative )))
### Review: title: Ridiculous - F Super Cell, content: Let me start by saying, if I could give negative 5 stars I would. Several years ago I  signed up to play this game to have fun with my son. There was so much time and effort spent in building up my base and I was actually having fun with it. However, I had to return my iPad and mobile phone to my employer when I left the company and lost my account when I got a new device with my new employer. I have tried to get access to my old base through the customer service / support group for weeks now. After back and forth questions and answers, they banned me for 30 days from the game. No explanation, no phone number to call to chat about the challenges and frustration. So I waited for the 30 days to pass and started a new base. In the meantime, I tried again through service and support to ask for access to my old base. To my surprise, I am am now banned permanently from the game. Again, no explanation and no phone number to discuss the situation. I have never been more frustrated or insulted by a gaming company in my life. What a joke. I guess I will terminate my sons account so we can find another game to play together and have fun. ### Analysis: categories: Game-play, Game-play, Customer Service, Customer Service, aspects: Frustration, Fun, Responsiveness, Explanation, sentiments: Negative, Positive, Negative, Negative )))
### Review: title: Ridiculous - F Super Cell, content: Let me start by saying, if I could give negative 5 stars I would. Several years ago I  signed up to play this game to have fun with my son. There was so much time and effort spent in building up my base and I was actually having fun with it. However, I had to return my iPad and mobile phone to my employer when I left the company and lost my account when I got a new device with my new employer. I have tried to get access to my old base through the customer service / support group for weeks now. After back and forth questions and answers, they banned me for 30 days from the game. No explanation, no phone number to call to chat about the challenges and frustration. So I waited for the 30 days to pass and started a new base. In the meantime, I tried again through service and support to ask for access to my old base. To my surprise, I am am now banned permanently from the game. Again, no explanation and no phone number to discuss the situation. I have never been more frustrated or insulted by a gaming company in my life. What a joke. I guess I will terminate my sons account so we can find another game to play together and have fun. ### Analysis: categories: (Game-play, Game-play, Customer Service, Customer Service) aspects: (Frustration, Fun, Responsiveness, Explanation) sentiments: (Negative, Positive, Negative, Negative) )))