Terrible Customer Service
I played forever in 2013 and loved the game. But recently wanted to redownload and get my village back. After contacting customer service I was asked several questions about the account which I answered. And then I was asked to send a receipt of any purchases made otherwise I couldn’t get my account back. I looked up and down to find the receipt but couldn’t. That was 4 years ago! After I said that to the customer service representative they kept giving me the same response that I had to “verify” my account even though I had answered several other questions. While I know it’s their policy I was never told anything in response to my problems other than “send the receipt” then the thread was ended by their side of the conversations. I found it rude that they would just end it. Then when I restarted the conversation I was told the same thing several times and told “repeated related messages” would not be looked into. Personally I felt that I was talking to a machine that didn’t understand me, when all I wanted was the get my 6th grade village back that I spent money on and worked on forever. Let alone I can’t even use the same nickname that’s become a trademark.
Customer Service, Customer Service, Customer Service
Communication, Responsiveness, Support
negative, negative, negative
Customer Service - Communication - negative, Customer Service - Responsiveness - negative, Customer Service - Support - negative
### USER: Terrible Customer Service: I played forever in 2013 and loved the game. But recently wanted to redownload and get my village back. After contacting customer service I was asked several questions about the account which I answered. And then I was asked to send a receipt of any purchases made otherwise I couldn’t get my account back. I looked up and down to find the receipt but couldn’t. That was 4 years ago! After I said that to the customer service representative they kept giving me the same response that I had to “verify” my account even though I had answered several other questions. While I know it’s their policy I was never told anything in response to my problems other than “send the receipt” then the thread was ended by their side of the conversations. I found it rude that they would just end it. Then when I restarted the conversation I was told the same thing several times and told “repeated related messages” would not be looked into. Personally I felt that I was talking to a machine that didn’t understand me, when all I wanted was the get my 6th grade village back that I spent money on and worked on forever. Let alone I can’t even use the same nickname that’s become a trademark. ### ASSISTANT: Customer Service - Communication - negative, Customer Service - Responsiveness - negative, Customer Service - Support - negative )))
### Review: title: Terrible Customer Service, content: I played forever in 2013 and loved the game. But recently wanted to redownload and get my village back. After contacting customer service I was asked several questions about the account which I answered. And then I was asked to send a receipt of any purchases made otherwise I couldn’t get my account back. I looked up and down to find the receipt but couldn’t. That was 4 years ago! After I said that to the customer service representative they kept giving me the same response that I had to “verify” my account even though I had answered several other questions. While I know it’s their policy I was never told anything in response to my problems other than “send the receipt” then the thread was ended by their side of the conversations. I found it rude that they would just end it. Then when I restarted the conversation I was told the same thing several times and told “repeated related messages” would not be looked into. Personally I felt that I was talking to a machine that didn’t understand me, when all I wanted was the get my 6th grade village back that I spent money on and worked on forever. Let alone I can’t even use the same nickname that’s become a trademark. ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Communication, Responsiveness, Support, sentiments: negative, negative, negative )))
### Review: title: Terrible Customer Service, content: I played forever in 2013 and loved the game. But recently wanted to redownload and get my village back. After contacting customer service I was asked several questions about the account which I answered. And then I was asked to send a receipt of any purchases made otherwise I couldn’t get my account back. I looked up and down to find the receipt but couldn’t. That was 4 years ago! After I said that to the customer service representative they kept giving me the same response that I had to “verify” my account even though I had answered several other questions. While I know it’s their policy I was never told anything in response to my problems other than “send the receipt” then the thread was ended by their side of the conversations. I found it rude that they would just end it. Then when I restarted the conversation I was told the same thing several times and told “repeated related messages” would not be looked into. Personally I felt that I was talking to a machine that didn’t understand me, when all I wanted was the get my 6th grade village back that I spent money on and worked on forever. Let alone I can’t even use the same nickname that’s become a trademark. ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Communication, Responsiveness, Support) sentiments: (negative, negative, negative) )))