Banned for no reason? Thanks supercell
I was falsely banned for account phishing because I was trying to get my alt account back that I haven’t played on in 2-3 years. I’ve had the game since May 2013, I’ve spent over $80 on the game and I ask the “support team” one question about finding my old account and then I get banned and lost everything. I understand wanting to preserve privacy and I totally support that, but banning without any warning and permanently banning for a first offense which was false at that? I just don’t understand. I’ve also tried getting in contact with them anywhere that I can and they have been absolutely no help saying “the best place to get help is in game u see help and support.” How am I supposed to get help on an app that I can’t open because you’ve banned me?? Also, when in contact with the support team they asked me for information that I can only see if I was on the account (for example, my game ID). How am I supposed to tell you my information that is no longer visible to any person? I’d be fine with getting banned if I actually did something and I would understand that, but perma banning me for asking a single question and not even giving me a warning? Please tell me how that makes sense??
Gameplay
Ban
Negative
Gameplay - Ban - Negative
### USER: Banned for no reason? Thanks supercell: I was falsely banned for account phishing because I was trying to get my alt account back that I haven’t played on in 2-3 years. I’ve had the game since May 2013, I’ve spent over $80 on the game and I ask the “support team” one question about finding my old account and then I get banned and lost everything. I understand wanting to preserve privacy and I totally support that, but banning without any warning and permanently banning for a first offense which was false at that? I just don’t understand. I’ve also tried getting in contact with them anywhere that I can and they have been absolutely no help saying “the best place to get help is in game u see help and support.” How am I supposed to get help on an app that I can’t open because you’ve banned me?? Also, when in contact with the support team they asked me for information that I can only see if I was on the account (for example, my game ID). How am I supposed to tell you my information that is no longer visible to any person? I’d be fine with getting banned if I actually did something and I would understand that, but perma banning me for asking a single question and not even giving me a warning? Please tell me how that makes sense?? ### ASSISTANT: Gameplay - Ban - Negative )))
### Review: title: Banned for no reason? Thanks supercell, content: I was falsely banned for account phishing because I was trying to get my alt account back that I haven’t played on in 2-3 years. I’ve had the game since May 2013, I’ve spent over $80 on the game and I ask the “support team” one question about finding my old account and then I get banned and lost everything. I understand wanting to preserve privacy and I totally support that, but banning without any warning and permanently banning for a first offense which was false at that? I just don’t understand. I’ve also tried getting in contact with them anywhere that I can and they have been absolutely no help saying “the best place to get help is in game u see help and support.” How am I supposed to get help on an app that I can’t open because you’ve banned me?? Also, when in contact with the support team they asked me for information that I can only see if I was on the account (for example, my game ID). How am I supposed to tell you my information that is no longer visible to any person? I’d be fine with getting banned if I actually did something and I would understand that, but perma banning me for asking a single question and not even giving me a warning? Please tell me how that makes sense?? ### Analysis: categories: Gameplay, aspects: Ban, sentiments: Negative )))
### Review: title: Banned for no reason? Thanks supercell, content: I was falsely banned for account phishing because I was trying to get my alt account back that I haven’t played on in 2-3 years. I’ve had the game since May 2013, I’ve spent over $80 on the game and I ask the “support team” one question about finding my old account and then I get banned and lost everything. I understand wanting to preserve privacy and I totally support that, but banning without any warning and permanently banning for a first offense which was false at that? I just don’t understand. I’ve also tried getting in contact with them anywhere that I can and they have been absolutely no help saying “the best place to get help is in game u see help and support.” How am I supposed to get help on an app that I can’t open because you’ve banned me?? Also, when in contact with the support team they asked me for information that I can only see if I was on the account (for example, my game ID). How am I supposed to tell you my information that is no longer visible to any person? I’d be fine with getting banned if I actually did something and I would understand that, but perma banning me for asking a single question and not even giving me a warning? Please tell me how that makes sense?? ### Analysis: categories: (Gameplay) aspects: (Ban) sentiments: (Negative) )))