Game is decent, Supercell support is horrible
I don’t want to incorrectly rate the game, as it is fun to play. However, I feel Supercell should be involved in this rating as well. Their support system is HORRIBLE. My friend tried to recover an account that had been dormant for 8 months or so. Upon trying to enter his information he was banned for phishing. Therefore, he emailed Supercell support, who only responded around 4 am. Despite this they always told him to produce an ‘in-game ticket.’ However, it was literally impossible to get into the game to do this because he was banned. At one point he was even able to get into the game, submit the ticket and was banned again. Therefore, I contacted them on his behalf, simply asking what he could do. They recommended he get into another device. Therefore, on my device (the only one we had) he tried again to submit a ticket, including a special referral number one of these “support agents” provided, and my account was banned as well before anyone even responded. Supercell is crazy about instabanning you for trying to recover an account. They have horrible customer service. The “agents” try to answer your question in one message and will end the chat after, and you can be waiting for hours to even hear a response in the first place. Overall this has been a ridiculous experience and I hope this turns some people away from this company.
Support
Customer Service
Negative
Support - Customer Service - Negative
### USER: Game is decent, Supercell support is horrible: I don’t want to incorrectly rate the game, as it is fun to play. However, I feel Supercell should be involved in this rating as well. Their support system is HORRIBLE. My friend tried to recover an account that had been dormant for 8 months or so. Upon trying to enter his information he was banned for phishing. Therefore, he emailed Supercell support, who only responded around 4 am. Despite this they always told him to produce an ‘in-game ticket.’ However, it was literally impossible to get into the game to do this because he was banned. At one point he was even able to get into the game, submit the ticket and was banned again. Therefore, I contacted them on his behalf, simply asking what he could do. They recommended he get into another device. Therefore, on my device (the only one we had) he tried again to submit a ticket, including a special referral number one of these “support agents” provided, and my account was banned as well before anyone even responded. Supercell is crazy about instabanning you for trying to recover an account. They have horrible customer service. The “agents” try to answer your question in one message and will end the chat after, and you can be waiting for hours to even hear a response in the first place. Overall this has been a ridiculous experience and I hope this turns some people away from this company. ### ASSISTANT: Support - Customer Service - Negative )))
### Review: title: Game is decent, Supercell support is horrible, content: I don’t want to incorrectly rate the game, as it is fun to play. However, I feel Supercell should be involved in this rating as well. Their support system is HORRIBLE. My friend tried to recover an account that had been dormant for 8 months or so. Upon trying to enter his information he was banned for phishing. Therefore, he emailed Supercell support, who only responded around 4 am. Despite this they always told him to produce an ‘in-game ticket.’ However, it was literally impossible to get into the game to do this because he was banned. At one point he was even able to get into the game, submit the ticket and was banned again. Therefore, I contacted them on his behalf, simply asking what he could do. They recommended he get into another device. Therefore, on my device (the only one we had) he tried again to submit a ticket, including a special referral number one of these “support agents” provided, and my account was banned as well before anyone even responded. Supercell is crazy about instabanning you for trying to recover an account. They have horrible customer service. The “agents” try to answer your question in one message and will end the chat after, and you can be waiting for hours to even hear a response in the first place. Overall this has been a ridiculous experience and I hope this turns some people away from this company. ### Analysis: categories: Support, aspects: Customer Service, sentiments: Negative )))
### Review: title: Game is decent, Supercell support is horrible, content: I don’t want to incorrectly rate the game, as it is fun to play. However, I feel Supercell should be involved in this rating as well. Their support system is HORRIBLE. My friend tried to recover an account that had been dormant for 8 months or so. Upon trying to enter his information he was banned for phishing. Therefore, he emailed Supercell support, who only responded around 4 am. Despite this they always told him to produce an ‘in-game ticket.’ However, it was literally impossible to get into the game to do this because he was banned. At one point he was even able to get into the game, submit the ticket and was banned again. Therefore, I contacted them on his behalf, simply asking what he could do. They recommended he get into another device. Therefore, on my device (the only one we had) he tried again to submit a ticket, including a special referral number one of these “support agents” provided, and my account was banned as well before anyone even responded. Supercell is crazy about instabanning you for trying to recover an account. They have horrible customer service. The “agents” try to answer your question in one message and will end the chat after, and you can be waiting for hours to even hear a response in the first place. Overall this has been a ridiculous experience and I hope this turns some people away from this company. ### Analysis: categories: (Support) aspects: (Customer Service) sentiments: (Negative) )))