Story about how I got wrongfully banned...
My friend recently tried to get me back into my this game after a bout a year of not playing it. On attempt to get back into my account I realize it signs me into a account from my old IPod. I then search my account to make sure it still exists. To this point I have found no way to get back into my account. So I message support (after checking help and support) and wait for a response. Finally support gets back to me and asks me for information about my account to verify that I am really trying to get back into MY account. This questions consist of all things I can answer truthfully. Then it comes to when I created the account. They asked for “month/year.” I am a high school student so I am often busy and lose track of time. I know the year I created the account but not the month. They repeatedly ask the same question over and over again and I continue to respond with “2018.” This answer is not a wrong answer because they put month “/“ year. The / indicates that it is an “or” question. After 4-5 times of answering this question with “2018”, I open the app and find a message that says I’m “banned permanently for Account phishing attempt/s.” I got banned from Clash Of Clans for trying to get back into MY account. Supercell this is not cool.
Support
Responsiveness
negative
Support - Responsiveness - negative
### USER: Story about how I got wrongfully banned...: My friend recently tried to get me back into my this game after a bout a year of not playing it. On attempt to get back into my account I realize it signs me into a account from my old IPod. I then search my account to make sure it still exists. To this point I have found no way to get back into my account. So I message support (after checking help and support) and wait for a response. Finally support gets back to me and asks me for information about my account to verify that I am really trying to get back into MY account. This questions consist of all things I can answer truthfully. Then it comes to when I created the account. They asked for “month/year.” I am a high school student so I am often busy and lose track of time. I know the year I created the account but not the month. They repeatedly ask the same question over and over again and I continue to respond with “2018.” This answer is not a wrong answer because they put month “/“ year. The / indicates that it is an “or” question. After 4-5 times of answering this question with “2018”, I open the app and find a message that says I’m “banned permanently for Account phishing attempt/s.” I got banned from Clash Of Clans for trying to get back into MY account. Supercell this is not cool. ### ASSISTANT: Support - Responsiveness - negative )))
### Review: title: Story about how I got wrongfully banned..., content: My friend recently tried to get me back into my this game after a bout a year of not playing it. On attempt to get back into my account I realize it signs me into a account from my old IPod. I then search my account to make sure it still exists. To this point I have found no way to get back into my account. So I message support (after checking help and support) and wait for a response. Finally support gets back to me and asks me for information about my account to verify that I am really trying to get back into MY account. This questions consist of all things I can answer truthfully. Then it comes to when I created the account. They asked for “month/year.” I am a high school student so I am often busy and lose track of time. I know the year I created the account but not the month. They repeatedly ask the same question over and over again and I continue to respond with “2018.” This answer is not a wrong answer because they put month “/“ year. The / indicates that it is an “or” question. After 4-5 times of answering this question with “2018”, I open the app and find a message that says I’m “banned permanently for Account phishing attempt/s.” I got banned from Clash Of Clans for trying to get back into MY account. Supercell this is not cool. ### Analysis: categories: Support, aspects: Responsiveness, sentiments: negative )))
### Review: title: Story about how I got wrongfully banned..., content: My friend recently tried to get me back into my this game after a bout a year of not playing it. On attempt to get back into my account I realize it signs me into a account from my old IPod. I then search my account to make sure it still exists. To this point I have found no way to get back into my account. So I message support (after checking help and support) and wait for a response. Finally support gets back to me and asks me for information about my account to verify that I am really trying to get back into MY account. This questions consist of all things I can answer truthfully. Then it comes to when I created the account. They asked for “month/year.” I am a high school student so I am often busy and lose track of time. I know the year I created the account but not the month. They repeatedly ask the same question over and over again and I continue to respond with “2018.” This answer is not a wrong answer because they put month “/“ year. The / indicates that it is an “or” question. After 4-5 times of answering this question with “2018”, I open the app and find a message that says I’m “banned permanently for Account phishing attempt/s.” I got banned from Clash Of Clans for trying to get back into MY account. Supercell this is not cool. ### Analysis: categories: (Support) aspects: (Responsiveness) sentiments: (negative) )))