I put in an order at 3:45pm and got an email saying I was in the queue and my approximate wait time was an hour. At three hours of waiting, I called and was told I was still in the queue and to sit tight they would call me shortly. Another hour went by and nothing. I called again and the lady said there were others who had waited over five hours. I asked what number in the queue I was but they would not/could not tell me. Then another hour went by and I called again. Keep in mind, if I knew it would have taken this long I would have gone to urgent care. It was 9:00pm and too late to get meds anywhere. I called once more and this time the last says california has a wait time of over 9 hours and I could receive a call at 2 in the morning! A Dr. Finally called at 5:45 this morning, 14 hours later!!! If we cannot actually use this app/company, we need it to be cut from our Insurance costs and just go to the dr. Where at least we will have someone respond in a timely manner. Not to mention, he told me just to go get over the counter meds! Ridiculous!
Wait Time, Queue Information, Responsiveness, Contact Options, Doctor Availability, Prescription Options
App Usability - Wait Time - Negative, App Usability - Queue Information - Negative, App Usability - Responsiveness - Negative, App Usability - Contact Options - Negative, App Usability - Doctor Availability - Negative, App Usability - Prescription Options - Negative
### USER: Useless waste of insurance money: I put in an order at 3:45pm and got an email saying I was in the queue and my approximate wait time was an hour. At three hours of waiting, I called and was told I was still in the queue and to sit tight they would call me shortly. Another hour went by and nothing. I called again and the lady said there were others who had waited over five hours. I asked what number in the queue I was but they would not/could not tell me. Then another hour went by and I called again. Keep in mind, if I knew it would have taken this long I would have gone to urgent care. It was 9:00pm and too late to get meds anywhere. I called once more and this time the last says california has a wait time of over 9 hours and I could receive a call at 2 in the morning! A Dr. Finally called at 5:45 this morning, 14 hours later!!! If we cannot actually use this app/company, we need it to be cut from our Insurance costs and just go to the dr. Where at least we will have someone respond in a timely manner. Not to mention, he told me just to go get over the counter meds! Ridiculous! ### ASSISTANT: App Usability - Wait Time - Negative, App Usability - Queue Information - Negative, App Usability - Responsiveness - Negative, App Usability - Contact Options - Negative, App Usability - Doctor Availability - Negative, App Usability - Prescription Options - Negative )))
### Review: title: Useless waste of insurance money, content: I put in an order at 3:45pm and got an email saying I was in the queue and my approximate wait time was an hour. At three hours of waiting, I called and was told I was still in the queue and to sit tight they would call me shortly. Another hour went by and nothing. I called again and the lady said there were others who had waited over five hours. I asked what number in the queue I was but they would not/could not tell me. Then another hour went by and I called again. Keep in mind, if I knew it would have taken this long I would have gone to urgent care. It was 9:00pm and too late to get meds anywhere. I called once more and this time the last says california has a wait time of over 9 hours and I could receive a call at 2 in the morning! A Dr. Finally called at 5:45 this morning, 14 hours later!!! If we cannot actually use this app/company, we need it to be cut from our Insurance costs and just go to the dr. Where at least we will have someone respond in a timely manner. Not to mention, he told me just to go get over the counter meds! Ridiculous! ### Analysis: categories: App Usability, App Usability, App Usability, App Usability, App Usability, App Usability, aspects: Wait Time, Queue Information, Responsiveness, Contact Options, Doctor Availability, Prescription Options, sentiments: Negative, Negative, Negative, Negative, Negative, Negative )))
### Review: title: Useless waste of insurance money, content: I put in an order at 3:45pm and got an email saying I was in the queue and my approximate wait time was an hour. At three hours of waiting, I called and was told I was still in the queue and to sit tight they would call me shortly. Another hour went by and nothing. I called again and the lady said there were others who had waited over five hours. I asked what number in the queue I was but they would not/could not tell me. Then another hour went by and I called again. Keep in mind, if I knew it would have taken this long I would have gone to urgent care. It was 9:00pm and too late to get meds anywhere. I called once more and this time the last says california has a wait time of over 9 hours and I could receive a call at 2 in the morning! A Dr. Finally called at 5:45 this morning, 14 hours later!!! If we cannot actually use this app/company, we need it to be cut from our Insurance costs and just go to the dr. Where at least we will have someone respond in a timely manner. Not to mention, he told me just to go get over the counter meds! Ridiculous! ### Analysis: categories: (App Usability, App Usability, App Usability, App Usability, App Usability, App Usability) aspects: (Wait Time, Queue Information, Responsiveness, Contact Options, Doctor Availability, Prescription Options) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative) )))