I waited over three hours to be seen by a specialist only to then have my session canceled. I scheduled over five different appointments for different times and each appointment was canceled by the provider. I would wait in the waiting room and I couldn’t send out a message to ask questions or notify the system of anything. I tried calling but it was the same outcome, waiting for over an hour before I eventually just hung up because I had to return to work. The service is provided for free by my employer so that’s why I have continued to try it out. However I would not pay for this service. Now I will say that this review is being made during a time where there is a national surge taking place with Covid-19 numbers. So I am pretty sure that this is impacting the wait times. But to wait all day and not be seen not once is a huge issue in my opinion. There are still major kinks that need to be worked out.
Wait Time, Customer Service, Response Time, Accessibility, Value for Money
Medical Service - Wait Time - Negative, Medical Service - Customer Service - Negative, Medical Service - Response Time - Negative, Medical Service - Accessibility - Negative, Medical Service - Value for Money - Negative
### USER: So far not pleased: I waited over three hours to be seen by a specialist only to then have my session canceled. I scheduled over five different appointments for different times and each appointment was canceled by the provider. I would wait in the waiting room and I couldn’t send out a message to ask questions or notify the system of anything. I tried calling but it was the same outcome, waiting for over an hour before I eventually just hung up because I had to return to work. The service is provided for free by my employer so that’s why I have continued to try it out. However I would not pay for this service. Now I will say that this review is being made during a time where there is a national surge taking place with Covid-19 numbers. So I am pretty sure that this is impacting the wait times. But to wait all day and not be seen not once is a huge issue in my opinion. There are still major kinks that need to be worked out. ### ASSISTANT: Medical Service - Wait Time - Negative, Medical Service - Customer Service - Negative, Medical Service - Response Time - Negative, Medical Service - Accessibility - Negative, Medical Service - Value for Money - Negative )))
### Review: title: So far not pleased, content: I waited over three hours to be seen by a specialist only to then have my session canceled. I scheduled over five different appointments for different times and each appointment was canceled by the provider. I would wait in the waiting room and I couldn’t send out a message to ask questions or notify the system of anything. I tried calling but it was the same outcome, waiting for over an hour before I eventually just hung up because I had to return to work. The service is provided for free by my employer so that’s why I have continued to try it out. However I would not pay for this service. Now I will say that this review is being made during a time where there is a national surge taking place with Covid-19 numbers. So I am pretty sure that this is impacting the wait times. But to wait all day and not be seen not once is a huge issue in my opinion. There are still major kinks that need to be worked out. ### Analysis: categories: Medical Service, Medical Service, Medical Service, Medical Service, Medical Service, aspects: Wait Time, Customer Service, Response Time, Accessibility, Value for Money, sentiments: Negative, Negative, Negative, Negative, Negative )))
### Review: title: So far not pleased, content: I waited over three hours to be seen by a specialist only to then have my session canceled. I scheduled over five different appointments for different times and each appointment was canceled by the provider. I would wait in the waiting room and I couldn’t send out a message to ask questions or notify the system of anything. I tried calling but it was the same outcome, waiting for over an hour before I eventually just hung up because I had to return to work. The service is provided for free by my employer so that’s why I have continued to try it out. However I would not pay for this service. Now I will say that this review is being made during a time where there is a national surge taking place with Covid-19 numbers. So I am pretty sure that this is impacting the wait times. But to wait all day and not be seen not once is a huge issue in my opinion. There are still major kinks that need to be worked out. ### Analysis: categories: (Medical Service, Medical Service, Medical Service, Medical Service, Medical Service) aspects: (Wait Time, Customer Service, Response Time, Accessibility, Value for Money) sentiments: (Negative, Negative, Negative, Negative, Negative) )))