Glitchy
I cannot accept proposed appointments from doctors on the app, Google chrome on my phone, or on my computer. On my computer you can’t even see an accept button option, on the app you can see it but it’s greyed out and you can’t click it. I called teladoc about this twice as well as emailed customer service and they have not fixed it. Customer service has not even emailed me back. Over the phone, I was told they accepted the appointment for me and to wait 24 hours to see it, its been over 24 hours and I have gotten no messages about the appointment being scheduled or accepted. I cannot see it in my upcoming appointments. I have been trying to get an appointment for weeks in a poorly built system already, one where you can’t message the doctor directly but have to propose 3 times that work for you, while they inevitably reject those and propose 3 new times back and forth again and again. Only to find due to a glitch I cannot even accept their new proposed times or communicate this to them. I know it’s a glitch because I used them last year. Unfortunately, now I can’t use them at all.
Functionality, Functionality, Functionality, Customer Service, Customer Service
Appointment Scheduling, Communication with Healthcare Provider, Appointment Acceptance, Responsiveness, Issue Resolution
Negative, Negative, Negative, Negative, Negative
Functionality - Appointment Scheduling - Negative, Functionality - Communication with Healthcare Provider - Negative, Functionality - Appointment Acceptance - Negative, Customer Service - Responsiveness - Negative, Customer Service - Issue Resolution - Negative
### USER: Glitchy: I cannot accept proposed appointments from doctors on the app, Google chrome on my phone, or on my computer. On my computer you can’t even see an accept button option, on the app you can see it but it’s greyed out and you can’t click it. I called teladoc about this twice as well as emailed customer service and they have not fixed it. Customer service has not even emailed me back. Over the phone, I was told they accepted the appointment for me and to wait 24 hours to see it, its been over 24 hours and I have gotten no messages about the appointment being scheduled or accepted. I cannot see it in my upcoming appointments. I have been trying to get an appointment for weeks in a poorly built system already, one where you can’t message the doctor directly but have to propose 3 times that work for you, while they inevitably reject those and propose 3 new times back and forth again and again. Only to find due to a glitch I cannot even accept their new proposed times or communicate this to them. I know it’s a glitch because I used them last year. Unfortunately, now I can’t use them at all. ### ASSISTANT: Functionality - Appointment Scheduling - Negative, Functionality - Communication with Healthcare Provider - Negative, Functionality - Appointment Acceptance - Negative, Customer Service - Responsiveness - Negative, Customer Service - Issue Resolution - Negative )))
### Review: title: Glitchy, content: I cannot accept proposed appointments from doctors on the app, Google chrome on my phone, or on my computer. On my computer you can’t even see an accept button option, on the app you can see it but it’s greyed out and you can’t click it. I called teladoc about this twice as well as emailed customer service and they have not fixed it. Customer service has not even emailed me back. Over the phone, I was told they accepted the appointment for me and to wait 24 hours to see it, its been over 24 hours and I have gotten no messages about the appointment being scheduled or accepted. I cannot see it in my upcoming appointments. I have been trying to get an appointment for weeks in a poorly built system already, one where you can’t message the doctor directly but have to propose 3 times that work for you, while they inevitably reject those and propose 3 new times back and forth again and again. Only to find due to a glitch I cannot even accept their new proposed times or communicate this to them. I know it’s a glitch because I used them last year. Unfortunately, now I can’t use them at all. ### Analysis: categories: Functionality, Functionality, Functionality, Customer Service, Customer Service, aspects: Appointment Scheduling, Communication with Healthcare Provider, Appointment Acceptance, Responsiveness, Issue Resolution, sentiments: Negative, Negative, Negative, Negative, Negative )))
### Review: title: Glitchy, content: I cannot accept proposed appointments from doctors on the app, Google chrome on my phone, or on my computer. On my computer you can’t even see an accept button option, on the app you can see it but it’s greyed out and you can’t click it. I called teladoc about this twice as well as emailed customer service and they have not fixed it. Customer service has not even emailed me back. Over the phone, I was told they accepted the appointment for me and to wait 24 hours to see it, its been over 24 hours and I have gotten no messages about the appointment being scheduled or accepted. I cannot see it in my upcoming appointments. I have been trying to get an appointment for weeks in a poorly built system already, one where you can’t message the doctor directly but have to propose 3 times that work for you, while they inevitably reject those and propose 3 new times back and forth again and again. Only to find due to a glitch I cannot even accept their new proposed times or communicate this to them. I know it’s a glitch because I used them last year. Unfortunately, now I can’t use them at all. ### Analysis: categories: (Functionality, Functionality, Functionality, Customer Service, Customer Service) aspects: (Appointment Scheduling, Communication with Healthcare Provider, Appointment Acceptance, Responsiveness, Issue Resolution) sentiments: (Negative, Negative, Negative, Negative, Negative) )))