Horrible experience
I usually don’t leave reviews, but this has been an absolutely horrible experience. I tried 7 times to get an appointment over a 3 hour time span because I did not want to go sit in the ER. The doctor would call and my phone would only ring once or just completely drop then they would cancel my appointment. I tried a different phone and number and they never called, just sent the text then cancelled my appointment. I tried the video twice and waited 45 mins both times. The first time I was called and asked if they could switch me to a phone call and the 2nd time they “connected” then cancelled. I was charged for the appointment all 7 times and was never assisted. Customer service was very nice but couldn’t help in any way.
Customer Service
Responsiveness
negative
Customer Service - Responsiveness - negative
### USER: Horrible experience: I usually don’t leave reviews, but this has been an absolutely horrible experience. I tried 7 times to get an appointment over a 3 hour time span because I did not want to go sit in the ER. The doctor would call and my phone would only ring once or just completely drop then they would cancel my appointment. I tried a different phone and number and they never called, just sent the text then cancelled my appointment. I tried the video twice and waited 45 mins both times. The first time I was called and asked if they could switch me to a phone call and the 2nd time they “connected” then cancelled. I was charged for the appointment all 7 times and was never assisted. Customer service was very nice but couldn’t help in any way. ### ASSISTANT: Customer Service - Responsiveness - negative )))
### Review: title: Horrible experience, content: I usually don’t leave reviews, but this has been an absolutely horrible experience. I tried 7 times to get an appointment over a 3 hour time span because I did not want to go sit in the ER. The doctor would call and my phone would only ring once or just completely drop then they would cancel my appointment. I tried a different phone and number and they never called, just sent the text then cancelled my appointment. I tried the video twice and waited 45 mins both times. The first time I was called and asked if they could switch me to a phone call and the 2nd time they “connected” then cancelled. I was charged for the appointment all 7 times and was never assisted. Customer service was very nice but couldn’t help in any way. ### Analysis: categories: Customer Service, aspects: Responsiveness, sentiments: negative )))
### Review: title: Horrible experience, content: I usually don’t leave reviews, but this has been an absolutely horrible experience. I tried 7 times to get an appointment over a 3 hour time span because I did not want to go sit in the ER. The doctor would call and my phone would only ring once or just completely drop then they would cancel my appointment. I tried a different phone and number and they never called, just sent the text then cancelled my appointment. I tried the video twice and waited 45 mins both times. The first time I was called and asked if they could switch me to a phone call and the 2nd time they “connected” then cancelled. I was charged for the appointment all 7 times and was never assisted. Customer service was very nice but couldn’t help in any way. ### Analysis: categories: (Customer Service) aspects: (Responsiveness) sentiments: (negative) )))