Lost $50 with no treatment
Based on the reviews it seems like it’s luck of the draw based on who contacts you. I received a phone call very quickly which was a relief since my ears are killing me hoping I would be able to get some type of help. The woman who called me did not speak good English and sounded like she worked out of the country. My entire family speaks English as a second language so I did not let that discourage me from moving forward with her. Unfortunately the entire call only lasted 3 minutes with her basically saying she can’t treat anything over the phone and that I should get COVID tested. I am the third person to catch this bug in my household and my son and wife already got tested for COVID and both tested negative. She then continued to basically explain that if she can’t look into my ears or listen to my lungs there is nothing she can do which is concerning to me that it’s advertised to call in for the common cold, sore throat and even the seasonal flu. I called customer service after the call ended to try and get a refund since the doctor said she couldn’t help and they refused saying I already agreed to the terms which explains no refunds. I think tele health is a great idea and is most likely the way of the future but it’s not done with this company unfortunately. This was a waste of time and $50 when I will have to spend another $50 to see my doctor in person tomorrow
Healthcare, Healthcare, Healthcare, Healthcare
Doctor's availability, Assistance received, Doctor's communication skills, Refund policy
negative, negative, negative, negative
Healthcare - Doctor's availability - negative, Healthcare - Assistance received - negative, Healthcare - Doctor's communication skills - negative, Healthcare - Refund policy - negative
### USER: Lost $50 with no treatment: Based on the reviews it seems like it’s luck of the draw based on who contacts you. I received a phone call very quickly which was a relief since my ears are killing me hoping I would be able to get some type of help. The woman who called me did not speak good English and sounded like she worked out of the country. My entire family speaks English as a second language so I did not let that discourage me from moving forward with her. Unfortunately the entire call only lasted 3 minutes with her basically saying she can’t treat anything over the phone and that I should get COVID tested. I am the third person to catch this bug in my household and my son and wife already got tested for COVID and both tested negative. She then continued to basically explain that if she can’t look into my ears or listen to my lungs there is nothing she can do which is concerning to me that it’s advertised to call in for the common cold, sore throat and even the seasonal flu. I called customer service after the call ended to try and get a refund since the doctor said she couldn’t help and they refused saying I already agreed to the terms which explains no refunds. I think tele health is a great idea and is most likely the way of the future but it’s not done with this company unfortunately. This was a waste of time and $50 when I will have to spend another $50 to see my doctor in person tomorrow ### ASSISTANT: Healthcare - Doctor's availability - negative, Healthcare - Assistance received - negative, Healthcare - Doctor's communication skills - negative, Healthcare - Refund policy - negative )))
### Review: title: Lost $50 with no treatment, content: Based on the reviews it seems like it’s luck of the draw based on who contacts you. I received a phone call very quickly which was a relief since my ears are killing me hoping I would be able to get some type of help. The woman who called me did not speak good English and sounded like she worked out of the country. My entire family speaks English as a second language so I did not let that discourage me from moving forward with her. Unfortunately the entire call only lasted 3 minutes with her basically saying she can’t treat anything over the phone and that I should get COVID tested. I am the third person to catch this bug in my household and my son and wife already got tested for COVID and both tested negative. She then continued to basically explain that if she can’t look into my ears or listen to my lungs there is nothing she can do which is concerning to me that it’s advertised to call in for the common cold, sore throat and even the seasonal flu. I called customer service after the call ended to try and get a refund since the doctor said she couldn’t help and they refused saying I already agreed to the terms which explains no refunds. I think tele health is a great idea and is most likely the way of the future but it’s not done with this company unfortunately. This was a waste of time and $50 when I will have to spend another $50 to see my doctor in person tomorrow ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, aspects: Doctor's availability, Assistance received, Doctor's communication skills, Refund policy, sentiments: negative, negative, negative, negative )))
### Review: title: Lost $50 with no treatment, content: Based on the reviews it seems like it’s luck of the draw based on who contacts you. I received a phone call very quickly which was a relief since my ears are killing me hoping I would be able to get some type of help. The woman who called me did not speak good English and sounded like she worked out of the country. My entire family speaks English as a second language so I did not let that discourage me from moving forward with her. Unfortunately the entire call only lasted 3 minutes with her basically saying she can’t treat anything over the phone and that I should get COVID tested. I am the third person to catch this bug in my household and my son and wife already got tested for COVID and both tested negative. She then continued to basically explain that if she can’t look into my ears or listen to my lungs there is nothing she can do which is concerning to me that it’s advertised to call in for the common cold, sore throat and even the seasonal flu. I called customer service after the call ended to try and get a refund since the doctor said she couldn’t help and they refused saying I already agreed to the terms which explains no refunds. I think tele health is a great idea and is most likely the way of the future but it’s not done with this company unfortunately. This was a waste of time and $50 when I will have to spend another $50 to see my doctor in person tomorrow ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Doctor's availability, Assistance received, Doctor's communication skills, Refund policy) sentiments: (negative, negative, negative, negative) )))