Inflexible scheduling, time-consuming set up
The scheduling part of the app is absolutely horrible. I was trying to get some virtual counseling, but I’ve chosen a BetterHelp instead as it is so much easier to find a good counselor and schedule visits. In addition, you can message them and they message you right back. , , I have a visit for tomorrow that is listed as pending, and there’s absolutely no way to cancel it. And there is no way to message with a question about the appointment. This app is very inflexible., ,  And, when my husband went to set up his account, which is a dependent account because he’s on my insurance, it took almost an hour (after attempting to do it on the app) and then the doctor basically said just get some rest and take an anti-inflammatory. Well I appreciate having telemedicine, there is a lot to be improved here.
Scheduling, Scheduling, Messaging, Scheduling, Messaging, Setup, Setup, Telemedicine, Telemedicine
Flexibility, Ease of Use, Responsiveness, Cancellation, Availability, Time Consuming, Guidance, Availability, Improvements
Negative, Positive, Positive, Negative, Negative, Negative, Neutral, Positive, Negative
Scheduling - Flexibility - Negative, Scheduling - Ease of Use - Positive, Messaging - Responsiveness - Positive, Scheduling - Cancellation - Negative, Messaging - Availability - Negative, Setup - Time Consuming - Negative, Setup - Guidance - Neutral, Telemedicine - Availability - Positive, Telemedicine - Improvements - Negative
### USER: Inflexible scheduling, time-consuming set up: The scheduling part of the app is absolutely horrible. I was trying to get some virtual counseling, but I’ve chosen a BetterHelp instead as it is so much easier to find a good counselor and schedule visits. In addition, you can message them and they message you right back. , , I have a visit for tomorrow that is listed as pending, and there’s absolutely no way to cancel it. And there is no way to message with a question about the appointment. This app is very inflexible., ,  And, when my husband went to set up his account, which is a dependent account because he’s on my insurance, it took almost an hour (after attempting to do it on the app) and then the doctor basically said just get some rest and take an anti-inflammatory. Well I appreciate having telemedicine, there is a lot to be improved here. ### ASSISTANT: Scheduling - Flexibility - Negative, Scheduling - Ease of Use - Positive, Messaging - Responsiveness - Positive, Scheduling - Cancellation - Negative, Messaging - Availability - Negative, Setup - Time Consuming - Negative, Setup - Guidance - Neutral, Telemedicine - Availability - Positive, Telemedicine - Improvements - Negative )))
### Review: title: Inflexible scheduling, time-consuming set up, content: The scheduling part of the app is absolutely horrible. I was trying to get some virtual counseling, but I’ve chosen a BetterHelp instead as it is so much easier to find a good counselor and schedule visits. In addition, you can message them and they message you right back. , , I have a visit for tomorrow that is listed as pending, and there’s absolutely no way to cancel it. And there is no way to message with a question about the appointment. This app is very inflexible., ,  And, when my husband went to set up his account, which is a dependent account because he’s on my insurance, it took almost an hour (after attempting to do it on the app) and then the doctor basically said just get some rest and take an anti-inflammatory. Well I appreciate having telemedicine, there is a lot to be improved here. ### Analysis: categories: Scheduling, Scheduling, Messaging, Scheduling, Messaging, Setup, Setup, Telemedicine, Telemedicine, aspects: Flexibility, Ease of Use, Responsiveness, Cancellation, Availability, Time Consuming, Guidance, Availability, Improvements, sentiments: Negative, Positive, Positive, Negative, Negative, Negative, Neutral, Positive, Negative )))
### Review: title: Inflexible scheduling, time-consuming set up, content: The scheduling part of the app is absolutely horrible. I was trying to get some virtual counseling, but I’ve chosen a BetterHelp instead as it is so much easier to find a good counselor and schedule visits. In addition, you can message them and they message you right back. , , I have a visit for tomorrow that is listed as pending, and there’s absolutely no way to cancel it. And there is no way to message with a question about the appointment. This app is very inflexible., ,  And, when my husband went to set up his account, which is a dependent account because he’s on my insurance, it took almost an hour (after attempting to do it on the app) and then the doctor basically said just get some rest and take an anti-inflammatory. Well I appreciate having telemedicine, there is a lot to be improved here. ### Analysis: categories: (Scheduling, Scheduling, Messaging, Scheduling, Messaging, Setup, Setup, Telemedicine, Telemedicine) aspects: (Flexibility, Ease of Use, Responsiveness, Cancellation, Availability, Time Consuming, Guidance, Availability, Improvements) sentiments: (Negative, Positive, Positive, Negative, Negative, Negative, Neutral, Positive, Negative) )))