Out to lunch
I stayed on hold for over 50 minutes, I was next in line for a video conference. Only once it updated stated we are sorry for the wait! I did call Teladoc directly and spoke to an agent, all she said was give it 15 more minutes and then if no one answers call us back and we can see what the problem is! I believe since I scheduled an appointment at 11:50 am it’s close to lunchtime and everyone went to lunch. I don’t want to go out being that I have Covid, I don’t want to infect someone else. A simple fix give an estimated wait time or allow the patient to change over voice call.
Call support
Wait times
negative
Call support - Wait times - negative
### USER: Out to lunch: I stayed on hold for over 50 minutes, I was next in line for a video conference. Only once it updated stated we are sorry for the wait! I did call Teladoc directly and spoke to an agent, all she said was give it 15 more minutes and then if no one answers call us back and we can see what the problem is! I believe since I scheduled an appointment at 11:50 am it’s close to lunchtime and everyone went to lunch. I don’t want to go out being that I have Covid, I don’t want to infect someone else. A simple fix give an estimated wait time or allow the patient to change over voice call. ### ASSISTANT: Call support - Wait times - negative )))
### Review: title: Out to lunch, content: I stayed on hold for over 50 minutes, I was next in line for a video conference. Only once it updated stated we are sorry for the wait! I did call Teladoc directly and spoke to an agent, all she said was give it 15 more minutes and then if no one answers call us back and we can see what the problem is! I believe since I scheduled an appointment at 11:50 am it’s close to lunchtime and everyone went to lunch. I don’t want to go out being that I have Covid, I don’t want to infect someone else. A simple fix give an estimated wait time or allow the patient to change over voice call. ### Analysis: categories: Call support, aspects: Wait times, sentiments: negative )))
### Review: title: Out to lunch, content: I stayed on hold for over 50 minutes, I was next in line for a video conference. Only once it updated stated we are sorry for the wait! I did call Teladoc directly and spoke to an agent, all she said was give it 15 more minutes and then if no one answers call us back and we can see what the problem is! I believe since I scheduled an appointment at 11:50 am it’s close to lunchtime and everyone went to lunch. I don’t want to go out being that I have Covid, I don’t want to infect someone else. A simple fix give an estimated wait time or allow the patient to change over voice call. ### Analysis: categories: (Call support) aspects: (Wait times) sentiments: (negative) )))