Will just get told to go to Urgent Care
I would like to state that customer service was the only good experience with this service. They were very helpful when they were dealing with issues with the system being a bit overwhelmed because of the pandemic going on. , Unfortunately the actual important part, the doctoring was a bust. Both my kids had classic strep throat symptoms. The only urgent care open in our area told us not to bring our kids in because of Covid19 which I stated to the Doctor also told her the symptoms. My call lasted maybe 5-10 minutes felt very rushed, she wasn’t very informative and told me she didn’t feel comfortable diagnosing over the phone. Wanted me to take more pictures and get back in line (it had already taken almost 24 hours to get a visit) Then proceeded to send a message to my case notes telling me to head to an urgent care. Obviously having not listened at all to what I said.
Service, Service
Customer service, Doctors
positive, negative
Service - Customer service - positive, Service - Doctors - negative
### USER: Will just get told to go to Urgent Care: I would like to state that customer service was the only good experience with this service. They were very helpful when they were dealing with issues with the system being a bit overwhelmed because of the pandemic going on. , Unfortunately the actual important part, the doctoring was a bust. Both my kids had classic strep throat symptoms. The only urgent care open in our area told us not to bring our kids in because of Covid19 which I stated to the Doctor also told her the symptoms. My call lasted maybe 5-10 minutes felt very rushed, she wasn’t very informative and told me she didn’t feel comfortable diagnosing over the phone. Wanted me to take more pictures and get back in line (it had already taken almost 24 hours to get a visit) Then proceeded to send a message to my case notes telling me to head to an urgent care. Obviously having not listened at all to what I said. ### ASSISTANT: Service - Customer service - positive, Service - Doctors - negative )))
### Review: title: Will just get told to go to Urgent Care, content: I would like to state that customer service was the only good experience with this service. They were very helpful when they were dealing with issues with the system being a bit overwhelmed because of the pandemic going on. , Unfortunately the actual important part, the doctoring was a bust. Both my kids had classic strep throat symptoms. The only urgent care open in our area told us not to bring our kids in because of Covid19 which I stated to the Doctor also told her the symptoms. My call lasted maybe 5-10 minutes felt very rushed, she wasn’t very informative and told me she didn’t feel comfortable diagnosing over the phone. Wanted me to take more pictures and get back in line (it had already taken almost 24 hours to get a visit) Then proceeded to send a message to my case notes telling me to head to an urgent care. Obviously having not listened at all to what I said. ### Analysis: categories: Service, Service, aspects: Customer service, Doctors, sentiments: positive, negative )))
### Review: title: Will just get told to go to Urgent Care, content: I would like to state that customer service was the only good experience with this service. They were very helpful when they were dealing with issues with the system being a bit overwhelmed because of the pandemic going on. , Unfortunately the actual important part, the doctoring was a bust. Both my kids had classic strep throat symptoms. The only urgent care open in our area told us not to bring our kids in because of Covid19 which I stated to the Doctor also told her the symptoms. My call lasted maybe 5-10 minutes felt very rushed, she wasn’t very informative and told me she didn’t feel comfortable diagnosing over the phone. Wanted me to take more pictures and get back in line (it had already taken almost 24 hours to get a visit) Then proceeded to send a message to my case notes telling me to head to an urgent care. Obviously having not listened at all to what I said. ### Analysis: categories: (Service, Service) aspects: (Customer service, Doctors) sentiments: (positive, negative) )))