Waste of time & $$$!
After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it.
Service, Service, Service, Service, Service, Service
Doctor Experience, Doctor Communication, Doctor Competence, Refund Request, Phone Support, Website/App Functionality
negative, negative, negative, negative, neutral, neutral
Service - Doctor Experience - negative, Service - Doctor Communication - negative, Service - Doctor Competence - negative, Service - Refund Request - negative, Service - Phone Support - neutral, Service - Website/App Functionality - neutral
### USER: Waste of time & $$$!: After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it. ### ASSISTANT: Service - Doctor Experience - negative, Service - Doctor Communication - negative, Service - Doctor Competence - negative, Service - Refund Request - negative, Service - Phone Support - neutral, Service - Website/App Functionality - neutral )))
### Review: title: Waste of time & $$$!, content: After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it. ### Analysis: categories: Service, Service, Service, Service, Service, Service, aspects: Doctor Experience, Doctor Communication, Doctor Competence, Refund Request, Phone Support, Website/App Functionality, sentiments: negative, negative, negative, negative, neutral, neutral )))
### Review: title: Waste of time & $$$!, content: After attempting to connect with a doctor for 2 days & spending $40, this service was a waste of time & money. The doctor couldn’t even use the video camera feature so I couldn’t see him, but he could see me (thus having me question the authenticity). He was rude, short, condescending & spoke over me & cut me off after every question he asked. He told me (& my doctor) we’re wrong & to stop using all medications. I followed up w/ a triage doctor at my local hospital & they confirmed this guy was an idiot. I’ve now spent several days between Teladoc phone-calls, e-mails, the app, video-chat, etc. trying to follow up on several issues. One being that the Dr. said he would provide me a note for excusal from work (which I haven’t received in 3 days now). The people on the phone are nice, but useless. You can do everything yourself on the website or app, but good luck! It’s better to just go to Urgent Care or ER if you can’t wait for a hospital appointment w/ your Dr. I won’t be using Teladoc again & I won’t recommend it. ### Analysis: categories: (Service, Service, Service, Service, Service, Service) aspects: (Doctor Experience, Doctor Communication, Doctor Competence, Refund Request, Phone Support, Website/App Functionality) sentiments: (negative, negative, negative, negative, neutral, neutral) )))