Sorry excuse for a company
We had to use this service since it was thru our insurance provider. We were charged for the telehealth visit before we had the service but we paid it and the Dr. we had was fine—-BUT After we got out EOB it showed we overpaid. If you want to get a refund it will be a nightmare for you. All I can muster is the word SCAM. They will give you the run around i can only assume is in hope of you giving up on getting your money back that they have stolen from you. You get transferred to someone, wait on hold for 10 min and then it hangs up. You try to call billing and same thing, they look up your info and then put you on hold, endlessly and no one will ever call you back.  If you are on the fence about using this service, please think twice. The business practice of their billing dept is some of the saddest I’ve ever had to deal with. Awful., Stay away!!!
Billing, Billing, Billing
Refund process, Customer service, Business practice
Negative, Negative, Negative
Billing - Refund process - Negative, Billing - Customer service - Negative, Billing - Business practice - Negative
### USER: Sorry excuse for a company: We had to use this service since it was thru our insurance provider. We were charged for the telehealth visit before we had the service but we paid it and the Dr. we had was fine—-BUT After we got out EOB it showed we overpaid. If you want to get a refund it will be a nightmare for you. All I can muster is the word SCAM. They will give you the run around i can only assume is in hope of you giving up on getting your money back that they have stolen from you. You get transferred to someone, wait on hold for 10 min and then it hangs up. You try to call billing and same thing, they look up your info and then put you on hold, endlessly and no one will ever call you back.  If you are on the fence about using this service, please think twice. The business practice of their billing dept is some of the saddest I’ve ever had to deal with. Awful., Stay away!!! ### ASSISTANT: Billing - Refund process - Negative, Billing - Customer service - Negative, Billing - Business practice - Negative )))
### Review: title: Sorry excuse for a company, content: We had to use this service since it was thru our insurance provider. We were charged for the telehealth visit before we had the service but we paid it and the Dr. we had was fine—-BUT After we got out EOB it showed we overpaid. If you want to get a refund it will be a nightmare for you. All I can muster is the word SCAM. They will give you the run around i can only assume is in hope of you giving up on getting your money back that they have stolen from you. You get transferred to someone, wait on hold for 10 min and then it hangs up. You try to call billing and same thing, they look up your info and then put you on hold, endlessly and no one will ever call you back.  If you are on the fence about using this service, please think twice. The business practice of their billing dept is some of the saddest I’ve ever had to deal with. Awful., Stay away!!! ### Analysis: categories: Billing, Billing, Billing, aspects: Refund process, Customer service, Business practice, sentiments: Negative, Negative, Negative )))
### Review: title: Sorry excuse for a company, content: We had to use this service since it was thru our insurance provider. We were charged for the telehealth visit before we had the service but we paid it and the Dr. we had was fine—-BUT After we got out EOB it showed we overpaid. If you want to get a refund it will be a nightmare for you. All I can muster is the word SCAM. They will give you the run around i can only assume is in hope of you giving up on getting your money back that they have stolen from you. You get transferred to someone, wait on hold for 10 min and then it hangs up. You try to call billing and same thing, they look up your info and then put you on hold, endlessly and no one will ever call you back.  If you are on the fence about using this service, please think twice. The business practice of their billing dept is some of the saddest I’ve ever had to deal with. Awful., Stay away!!! ### Analysis: categories: (Billing, Billing, Billing) aspects: (Refund process, Customer service, Business practice) sentiments: (Negative, Negative, Negative) )))