6 hour wait
I occasionally have an attack of diverticulitis. Friday during the night was one of those times. I had excruciating pain in my lower left side and then later in the day on Saturday started running a fever so called Teladoc. , This is the first time I’ve used Teladoc so I had to enter a lot of information and I unknowingly incorrectly entered my phone number with one digit off. , I asked for a call as soon as possible and the app said it will not be less than one hour before someone calls which was OK. , Six hours later I still had not heard anything other than messages we are working on it and thanks for your patience. We are reviewing your file etc. , Suddenly at 12:12 am I received an email that they tried to call me and canceled my appointment because of the wrong phone number. I immediately replied to the email with the correct phone number and they said I had to start the process over again because the phone number was connected to the appointment. , I did so and when I got to the payment and asked for another $10 there was no place to show this at already been paid so I got out of the application and I am going to go to my doctor tomorrow it was a very frustrating experience.
Experience, Experience
Responsiveness, Accessibility
negative, negative
Experience - Responsiveness - negative, Experience - Accessibility - negative
### USER: 6 hour wait: I occasionally have an attack of diverticulitis. Friday during the night was one of those times. I had excruciating pain in my lower left side and then later in the day on Saturday started running a fever so called Teladoc. , This is the first time I’ve used Teladoc so I had to enter a lot of information and I unknowingly incorrectly entered my phone number with one digit off. , I asked for a call as soon as possible and the app said it will not be less than one hour before someone calls which was OK. , Six hours later I still had not heard anything other than messages we are working on it and thanks for your patience. We are reviewing your file etc. , Suddenly at 12:12 am I received an email that they tried to call me and canceled my appointment because of the wrong phone number. I immediately replied to the email with the correct phone number and they said I had to start the process over again because the phone number was connected to the appointment. , I did so and when I got to the payment and asked for another $10 there was no place to show this at already been paid so I got out of the application and I am going to go to my doctor tomorrow it was a very frustrating experience. ### ASSISTANT: Experience - Responsiveness - negative, Experience - Accessibility - negative )))
### Review: title: 6 hour wait, content: I occasionally have an attack of diverticulitis. Friday during the night was one of those times. I had excruciating pain in my lower left side and then later in the day on Saturday started running a fever so called Teladoc. , This is the first time I’ve used Teladoc so I had to enter a lot of information and I unknowingly incorrectly entered my phone number with one digit off. , I asked for a call as soon as possible and the app said it will not be less than one hour before someone calls which was OK. , Six hours later I still had not heard anything other than messages we are working on it and thanks for your patience. We are reviewing your file etc. , Suddenly at 12:12 am I received an email that they tried to call me and canceled my appointment because of the wrong phone number. I immediately replied to the email with the correct phone number and they said I had to start the process over again because the phone number was connected to the appointment. , I did so and when I got to the payment and asked for another $10 there was no place to show this at already been paid so I got out of the application and I am going to go to my doctor tomorrow it was a very frustrating experience. ### Analysis: categories: Experience, Experience, aspects: Responsiveness, Accessibility, sentiments: negative, negative )))
### Review: title: 6 hour wait, content: I occasionally have an attack of diverticulitis. Friday during the night was one of those times. I had excruciating pain in my lower left side and then later in the day on Saturday started running a fever so called Teladoc. , This is the first time I’ve used Teladoc so I had to enter a lot of information and I unknowingly incorrectly entered my phone number with one digit off. , I asked for a call as soon as possible and the app said it will not be less than one hour before someone calls which was OK. , Six hours later I still had not heard anything other than messages we are working on it and thanks for your patience. We are reviewing your file etc. , Suddenly at 12:12 am I received an email that they tried to call me and canceled my appointment because of the wrong phone number. I immediately replied to the email with the correct phone number and they said I had to start the process over again because the phone number was connected to the appointment. , I did so and when I got to the payment and asked for another $10 there was no place to show this at already been paid so I got out of the application and I am going to go to my doctor tomorrow it was a very frustrating experience. ### Analysis: categories: (Experience, Experience) aspects: (Responsiveness, Accessibility) sentiments: (negative, negative) )))