Frustrated
I finally found a great therapist and Teledoc billing ruined it. I have a small co-pay but their system keeps charging my about 4x the amount. After confining with my benefits book and my insurance, I spoke to their customer service and they too confirmed my low co-pay. Their claims department refuses to refund my money until the billing process with my insurance is settled which takes about 3 weeks. Refund process takes about 5-7 business days to process. I was meeting with my therapist almost on a weekly basis now I have to stop because I can’t keep paying a high credit card bill because Teledoc refuses to fix their system billing issue. Advice to everyone, monitor your credit card statement and always verify with your insurance.
Services, Services, Services
Refund Process, Billing System, Customer Service
negative, negative, negative
Services - Refund Process - negative, Services - Billing System - negative, Services - Customer Service - negative
### USER: Frustrated: I finally found a great therapist and Teledoc billing ruined it. I have a small co-pay but their system keeps charging my about 4x the amount. After confining with my benefits book and my insurance, I spoke to their customer service and they too confirmed my low co-pay. Their claims department refuses to refund my money until the billing process with my insurance is settled which takes about 3 weeks. Refund process takes about 5-7 business days to process. I was meeting with my therapist almost on a weekly basis now I have to stop because I can’t keep paying a high credit card bill because Teledoc refuses to fix their system billing issue. Advice to everyone, monitor your credit card statement and always verify with your insurance. ### ASSISTANT: Services - Refund Process - negative, Services - Billing System - negative, Services - Customer Service - negative )))
### Review: title: Frustrated, content: I finally found a great therapist and Teledoc billing ruined it. I have a small co-pay but their system keeps charging my about 4x the amount. After confining with my benefits book and my insurance, I spoke to their customer service and they too confirmed my low co-pay. Their claims department refuses to refund my money until the billing process with my insurance is settled which takes about 3 weeks. Refund process takes about 5-7 business days to process. I was meeting with my therapist almost on a weekly basis now I have to stop because I can’t keep paying a high credit card bill because Teledoc refuses to fix their system billing issue. Advice to everyone, monitor your credit card statement and always verify with your insurance. ### Analysis: categories: Services, Services, Services, aspects: Refund Process, Billing System, Customer Service, sentiments: negative, negative, negative )))
### Review: title: Frustrated, content: I finally found a great therapist and Teledoc billing ruined it. I have a small co-pay but their system keeps charging my about 4x the amount. After confining with my benefits book and my insurance, I spoke to their customer service and they too confirmed my low co-pay. Their claims department refuses to refund my money until the billing process with my insurance is settled which takes about 3 weeks. Refund process takes about 5-7 business days to process. I was meeting with my therapist almost on a weekly basis now I have to stop because I can’t keep paying a high credit card bill because Teledoc refuses to fix their system billing issue. Advice to everyone, monitor your credit card statement and always verify with your insurance. ### Analysis: categories: (Services, Services, Services) aspects: (Refund Process, Billing System, Customer Service) sentiments: (negative, negative, negative) )))