3 doctors 3 weeks No appointment kept
I have been trying to get an appointment for 3 weeks, and I have been rescheduled by doctors who couldn’t keep the appointment time they had allowed to be scheduled for one reason or another. This morning was the last straw when I was completely stood up by the doctor at the set appointment time. I tried calling the help line and the best I could get was it was a personal issue, she hadn’t been “on the platform” for a while, and she even had appointments scheduled after me that she probably also stood up as well. Either I could try yet another doctor or I could try and reschedule with the one who stood me up. At this point I am going to be trying a different route entirely. I’m over this app.
App Experience
Service
Negative
App Experience - Service - Negative
### USER: 3 doctors 3 weeks No appointment kept: I have been trying to get an appointment for 3 weeks, and I have been rescheduled by doctors who couldn’t keep the appointment time they had allowed to be scheduled for one reason or another. This morning was the last straw when I was completely stood up by the doctor at the set appointment time. I tried calling the help line and the best I could get was it was a personal issue, she hadn’t been “on the platform” for a while, and she even had appointments scheduled after me that she probably also stood up as well. Either I could try yet another doctor or I could try and reschedule with the one who stood me up. At this point I am going to be trying a different route entirely. I’m over this app. ### ASSISTANT: App Experience - Service - Negative )))
### Review: title: 3 doctors 3 weeks No appointment kept, content: I have been trying to get an appointment for 3 weeks, and I have been rescheduled by doctors who couldn’t keep the appointment time they had allowed to be scheduled for one reason or another. This morning was the last straw when I was completely stood up by the doctor at the set appointment time. I tried calling the help line and the best I could get was it was a personal issue, she hadn’t been “on the platform” for a while, and she even had appointments scheduled after me that she probably also stood up as well. Either I could try yet another doctor or I could try and reschedule with the one who stood me up. At this point I am going to be trying a different route entirely. I’m over this app. ### Analysis: categories: App Experience, aspects: Service, sentiments: Negative )))
### Review: title: 3 doctors 3 weeks No appointment kept, content: I have been trying to get an appointment for 3 weeks, and I have been rescheduled by doctors who couldn’t keep the appointment time they had allowed to be scheduled for one reason or another. This morning was the last straw when I was completely stood up by the doctor at the set appointment time. I tried calling the help line and the best I could get was it was a personal issue, she hadn’t been “on the platform” for a while, and she even had appointments scheduled after me that she probably also stood up as well. Either I could try yet another doctor or I could try and reschedule with the one who stood me up. At this point I am going to be trying a different route entirely. I’m over this app. ### Analysis: categories: (App Experience) aspects: (Service) sentiments: (Negative) )))