Insane wait times
UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care.
App, App, App, App
Wait Time, Customer Service, Services Provided, Price
negative, negative, negative, negative
App - Wait Time - negative, App - Customer Service - negative, App - Services Provided - negative, App - Price - negative
### USER: Insane wait times: UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care. ### ASSISTANT: App - Wait Time - negative, App - Customer Service - negative, App - Services Provided - negative, App - Price - negative )))
### Review: title: Insane wait times, content: UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care. ### Analysis: categories: App, App, App, App, aspects: Wait Time, Customer Service, Services Provided, Price, sentiments: negative, negative, negative, negative )))
### Review: title: Insane wait times, content: UPDATE: Tried to give this app another chance. The good news is I heard from someone within 5 minutes this time. However, they couldn’t treat me and told me to go to an in-person doctor. I was still charged $50 and teladoc refuses to refund even though services were not provided. I am disputing with my bank. Don’t use this service. , , Original review: The app said I should be able to speak with a doctor today. I set up to receive a call at 5:45 AM, 13 hours later I still haven’t been contacted. Customer support does not have any idea how long it will take for someone to reach out to me. At this rate, I could have went to urgent care and saved myself the hassle. But I’ve already been charged $50 for an appointment when a doctor hasn’t called me. Update: Spoke to customer service on the phone. All she could say was I’d hear from someone soon, without proving an ETA. I explained I was upset with the lack of communication and she hung up on me. I called back and got the same agent again, who said she didn’t realize she hung up on me, even though she did when I was mid-sentence. I wasn’t raising my voice, being rude, or name calling. I didn’t say or do anything offensive… there was no reason to end the call other than she didn’t want to be bothered. People like this shouldn’t work in health care. ### Analysis: categories: (App, App, App, App) aspects: (Wait Time, Customer Service, Services Provided, Price) sentiments: (negative, negative, negative, negative) )))