Not good enough
The medical service is D level, last year sighed up for a call back, and the app changed the doctors twice before there was actually a provider called me after 5 hours. The doctor sounds bored and impatient, gave me a Rx for tamiflu and hang up in 30 seconds. , Then several months later the app suddenly won’t allow me to sign in until I set up three security questions. I understood this was a common request but I was in pain in the night at that moment and don’t remember my password. The app won’t allow me to use saved password and locked my account and asked me to call them after a few times failed trying. I wonder why don’t they send me a email to reminder the customers that they need new security questions, but blocked the access at the moment I need to use the service., Just uninstalled today, I prefer go to the urgent care unless they can improve their medical service.
**Medical service**, **Medical service**, **Medical service**, **App**, **App**, **App**
**Quality**, **Responsiveness**, **Professionalism**, **Security**, **Usability**, **Accessibility**
**negative**, **negative**, **negative**, **negative**, **negative**, **negative**
**Medical service** - **Quality** - **negative**, **Medical service** - **Responsiveness** - **negative**, **Medical service** - **Professionalism** - **negative**, **App** - **Security** - **negative**, **App** - **Usability** - **negative**, **App** - **Accessibility** - **negative**
### USER: Not good enough: The medical service is D level, last year sighed up for a call back, and the app changed the doctors twice before there was actually a provider called me after 5 hours. The doctor sounds bored and impatient, gave me a Rx for tamiflu and hang up in 30 seconds. , Then several months later the app suddenly won’t allow me to sign in until I set up three security questions. I understood this was a common request but I was in pain in the night at that moment and don’t remember my password. The app won’t allow me to use saved password and locked my account and asked me to call them after a few times failed trying. I wonder why don’t they send me a email to reminder the customers that they need new security questions, but blocked the access at the moment I need to use the service., Just uninstalled today, I prefer go to the urgent care unless they can improve their medical service. ### ASSISTANT: **Medical service** - **Quality** - **negative**, **Medical service** - **Responsiveness** - **negative**, **Medical service** - **Professionalism** - **negative**, **App** - **Security** - **negative**, **App** - **Usability** - **negative**, **App** - **Accessibility** - **negative** )))
### Review: title: Not good enough, content: The medical service is D level, last year sighed up for a call back, and the app changed the doctors twice before there was actually a provider called me after 5 hours. The doctor sounds bored and impatient, gave me a Rx for tamiflu and hang up in 30 seconds. , Then several months later the app suddenly won’t allow me to sign in until I set up three security questions. I understood this was a common request but I was in pain in the night at that moment and don’t remember my password. The app won’t allow me to use saved password and locked my account and asked me to call them after a few times failed trying. I wonder why don’t they send me a email to reminder the customers that they need new security questions, but blocked the access at the moment I need to use the service., Just uninstalled today, I prefer go to the urgent care unless they can improve their medical service. ### Analysis: categories: **Medical service**, **Medical service**, **Medical service**, **App**, **App**, **App**, aspects: **Quality**, **Responsiveness**, **Professionalism**, **Security**, **Usability**, **Accessibility**, sentiments: **negative**, **negative**, **negative**, **negative**, **negative**, **negative** )))
### Review: title: Not good enough, content: The medical service is D level, last year sighed up for a call back, and the app changed the doctors twice before there was actually a provider called me after 5 hours. The doctor sounds bored and impatient, gave me a Rx for tamiflu and hang up in 30 seconds. , Then several months later the app suddenly won’t allow me to sign in until I set up three security questions. I understood this was a common request but I was in pain in the night at that moment and don’t remember my password. The app won’t allow me to use saved password and locked my account and asked me to call them after a few times failed trying. I wonder why don’t they send me a email to reminder the customers that they need new security questions, but blocked the access at the moment I need to use the service., Just uninstalled today, I prefer go to the urgent care unless they can improve their medical service. ### Analysis: categories: (**Medical service**, **Medical service**, **Medical service**, **App**, **App**, **App**) aspects: (**Quality**, **Responsiveness**, **Professionalism**, **Security**, **Usability**, **Accessibility**) sentiments: (**negative**, **negative**, **negative**, **negative**, **negative**, **negative**) )))