Good provider, poor software infrastructure
Enjoyed being connected with a quality provider, after trying a few people out. Enjoy the convenience of being seen remotely. The app communication in the billing is very poor though. I often get emails saying “action required“ I login and there’s nothing in the messages area that is alerting me to any action. No explanation and I can’t view the message within the email itself. Additionally the billing is pretty unprofessional. All my invoices are dated as though they were charged on the day of the appointment was made, sometimes weeks before the date of service. Since I need to file my charges with my HSA account for reimbursement I need some thing that actually shows the date of service. There’s just a simple invoice that shows an $85 charge in the wrong date of service. Completely useless and I can’t even keep track of which invoice goes with which appointment because they’re so off on the dating. Hoping this improves over time.
App, App, App
Communication, Billing, Convenience
negative, negative, positive
App - Communication - negative, App - Billing - negative, App - Convenience - positive
### USER: Good provider, poor software infrastructure: Enjoyed being connected with a quality provider, after trying a few people out. Enjoy the convenience of being seen remotely. The app communication in the billing is very poor though. I often get emails saying “action required“ I login and there’s nothing in the messages area that is alerting me to any action. No explanation and I can’t view the message within the email itself. Additionally the billing is pretty unprofessional. All my invoices are dated as though they were charged on the day of the appointment was made, sometimes weeks before the date of service. Since I need to file my charges with my HSA account for reimbursement I need some thing that actually shows the date of service. There’s just a simple invoice that shows an $85 charge in the wrong date of service. Completely useless and I can’t even keep track of which invoice goes with which appointment because they’re so off on the dating. Hoping this improves over time. ### ASSISTANT: App - Communication - negative, App - Billing - negative, App - Convenience - positive )))
### Review: title: Good provider, poor software infrastructure, content: Enjoyed being connected with a quality provider, after trying a few people out. Enjoy the convenience of being seen remotely. The app communication in the billing is very poor though. I often get emails saying “action required“ I login and there’s nothing in the messages area that is alerting me to any action. No explanation and I can’t view the message within the email itself. Additionally the billing is pretty unprofessional. All my invoices are dated as though they were charged on the day of the appointment was made, sometimes weeks before the date of service. Since I need to file my charges with my HSA account for reimbursement I need some thing that actually shows the date of service. There’s just a simple invoice that shows an $85 charge in the wrong date of service. Completely useless and I can’t even keep track of which invoice goes with which appointment because they’re so off on the dating. Hoping this improves over time. ### Analysis: categories: App, App, App, aspects: Communication, Billing, Convenience, sentiments: negative, negative, positive )))
### Review: title: Good provider, poor software infrastructure, content: Enjoyed being connected with a quality provider, after trying a few people out. Enjoy the convenience of being seen remotely. The app communication in the billing is very poor though. I often get emails saying “action required“ I login and there’s nothing in the messages area that is alerting me to any action. No explanation and I can’t view the message within the email itself. Additionally the billing is pretty unprofessional. All my invoices are dated as though they were charged on the day of the appointment was made, sometimes weeks before the date of service. Since I need to file my charges with my HSA account for reimbursement I need some thing that actually shows the date of service. There’s just a simple invoice that shows an $85 charge in the wrong date of service. Completely useless and I can’t even keep track of which invoice goes with which appointment because they’re so off on the dating. Hoping this improves over time. ### Analysis: categories: (App, App, App) aspects: (Communication, Billing, Convenience) sentiments: (negative, negative, positive) )))