First time virtual visitor.. disappointed
As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm.   I found myself wanting to be seen by a medical professional as soon as  possible.  Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions..  within minutes I was able to have myself scheduled in queue to be called back by a doctor...  I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue.   I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue.  I contacted my family physician and was able to schedule a FaceTime appointment within the hour.  It was then when I cancelled my Teladoc appointment.   Hope this is not typical for other patients.   The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one.
Service
Appointment Scheduling
Negative
Service - Appointment Scheduling - Negative
### USER: First time virtual visitor.. disappointed: As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm.   I found myself wanting to be seen by a medical professional as soon as  possible.  Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions..  within minutes I was able to have myself scheduled in queue to be called back by a doctor...  I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue.   I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue.  I contacted my family physician and was able to schedule a FaceTime appointment within the hour.  It was then when I cancelled my Teladoc appointment.   Hope this is not typical for other patients.   The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one. ### ASSISTANT: Service - Appointment Scheduling - Negative )))
### Review: title: First time virtual visitor.. disappointed, content: As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm.   I found myself wanting to be seen by a medical professional as soon as  possible.  Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions..  within minutes I was able to have myself scheduled in queue to be called back by a doctor...  I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue.   I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue.  I contacted my family physician and was able to schedule a FaceTime appointment within the hour.  It was then when I cancelled my Teladoc appointment.   Hope this is not typical for other patients.   The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one. ### Analysis: categories: Service, aspects: Appointment Scheduling, sentiments: Negative )))
### Review: title: First time virtual visitor.. disappointed, content: As we are going through this worldwide Covid-19 epidemic, I came down with a fever on a Friday night around 10pm.   I found myself wanting to be seen by a medical professional as soon as  possible.  Having Aetna insurance I downloaded the Teladoc App, created an account and answered some questions..  within minutes I was able to have myself scheduled in queue to be called back by a doctor...  I found myself checking the app numerous times only to keep seeing the same message stating that I am still in queue.   I must have fallen asleep after about 2.5 hours and woke up around 8am. I had not missed a call and looking at the App I saw that I was still in queue.  I contacted my family physician and was able to schedule a FaceTime appointment within the hour.  It was then when I cancelled my Teladoc appointment.   Hope this is not typical for other patients.   The concept is fantastic and I would have definitely used it for myself and family going forward, however my first experience was certainly not a good one. ### Analysis: categories: (Service) aspects: (Appointment Scheduling) sentiments: (Negative) )))