Very rough around the edges
The app is written to run only vertically on iPads. Most iPad users use their iPad in landscape mode, especially if they’re using it with a keyboard. When you’re signing up if you have to leave the app for any reason and you try to come back, it completely wipes everything you input and you have to start over. I tried to store the password in keychain and use Face ID. There’s no Face ID option from the login screen and the password didn’t get saved to keychain. I have spent the last hour trying to reset the password. It says the link is sent (this is the fourth time) - no link is received. Yes, I checked my spam. This app makes the experience more of a headache. Update: after I created my account somehow it got merged into the United HealthCare portal so now my account is in purgatory which means I can only access my account thru the United HealthCare portal which is already a train wreck and now when I want to do anything with my Teladoc app I have to call and have someone do everything for me like I’m a kid - nice going Teladoc! Will likely not be using this again.
App, App, App, App
Functionality, Interface, Security, Usability
Negative, Negative, Negative, Negative
App - Functionality - Negative, App - Interface - Negative, App - Security - Negative, App - Usability - Negative
### USER: Very rough around the edges: The app is written to run only vertically on iPads. Most iPad users use their iPad in landscape mode, especially if they’re using it with a keyboard. When you’re signing up if you have to leave the app for any reason and you try to come back, it completely wipes everything you input and you have to start over. I tried to store the password in keychain and use Face ID. There’s no Face ID option from the login screen and the password didn’t get saved to keychain. I have spent the last hour trying to reset the password. It says the link is sent (this is the fourth time) - no link is received. Yes, I checked my spam. This app makes the experience more of a headache. Update: after I created my account somehow it got merged into the United HealthCare portal so now my account is in purgatory which means I can only access my account thru the United HealthCare portal which is already a train wreck and now when I want to do anything with my Teladoc app I have to call and have someone do everything for me like I’m a kid - nice going Teladoc! Will likely not be using this again. ### ASSISTANT: App - Functionality - Negative, App - Interface - Negative, App - Security - Negative, App - Usability - Negative )))
### Review: title: Very rough around the edges, content: The app is written to run only vertically on iPads. Most iPad users use their iPad in landscape mode, especially if they’re using it with a keyboard. When you’re signing up if you have to leave the app for any reason and you try to come back, it completely wipes everything you input and you have to start over. I tried to store the password in keychain and use Face ID. There’s no Face ID option from the login screen and the password didn’t get saved to keychain. I have spent the last hour trying to reset the password. It says the link is sent (this is the fourth time) - no link is received. Yes, I checked my spam. This app makes the experience more of a headache. Update: after I created my account somehow it got merged into the United HealthCare portal so now my account is in purgatory which means I can only access my account thru the United HealthCare portal which is already a train wreck and now when I want to do anything with my Teladoc app I have to call and have someone do everything for me like I’m a kid - nice going Teladoc! Will likely not be using this again. ### Analysis: categories: App, App, App, App, aspects: Functionality, Interface, Security, Usability, sentiments: Negative, Negative, Negative, Negative )))
### Review: title: Very rough around the edges, content: The app is written to run only vertically on iPads. Most iPad users use their iPad in landscape mode, especially if they’re using it with a keyboard. When you’re signing up if you have to leave the app for any reason and you try to come back, it completely wipes everything you input and you have to start over. I tried to store the password in keychain and use Face ID. There’s no Face ID option from the login screen and the password didn’t get saved to keychain. I have spent the last hour trying to reset the password. It says the link is sent (this is the fourth time) - no link is received. Yes, I checked my spam. This app makes the experience more of a headache. Update: after I created my account somehow it got merged into the United HealthCare portal so now my account is in purgatory which means I can only access my account thru the United HealthCare portal which is already a train wreck and now when I want to do anything with my Teladoc app I have to call and have someone do everything for me like I’m a kid - nice going Teladoc! Will likely not be using this again. ### Analysis: categories: (App, App, App, App) aspects: (Functionality, Interface, Security, Usability) sentiments: (Negative, Negative, Negative, Negative) )))