Can’t get an appointment. What’s the point?
I’ve tried to make an appointment three times with three different providers. Each time, I wait three days and then get an email that the provider is not available and to try with someone new. Each time, I have to reenter all of my info and reasons for an appointment, choose a new person, and guess at their availability (it doesn’t seem to be connected to their calendars or desired times, because all times and days are always available)., , I tried contacting Teladoc via the app and received an error and could not get in touch with them. I tried calling them during their available times and got their voicemail. , , Useless service unless you like doing tedious tasks over and over again with no outcome.
App Usability, Customer Service
Appointment scheduling, Responsiveness
negative, negative
App Usability - Appointment scheduling - negative, Customer Service - Responsiveness - negative
### USER: Can’t get an appointment. What’s the point?: I’ve tried to make an appointment three times with three different providers. Each time, I wait three days and then get an email that the provider is not available and to try with someone new. Each time, I have to reenter all of my info and reasons for an appointment, choose a new person, and guess at their availability (it doesn’t seem to be connected to their calendars or desired times, because all times and days are always available)., , I tried contacting Teladoc via the app and received an error and could not get in touch with them. I tried calling them during their available times and got their voicemail. , , Useless service unless you like doing tedious tasks over and over again with no outcome. ### ASSISTANT: App Usability - Appointment scheduling - negative, Customer Service - Responsiveness - negative )))
### Review: title: Can’t get an appointment. What’s the point?, content: I’ve tried to make an appointment three times with three different providers. Each time, I wait three days and then get an email that the provider is not available and to try with someone new. Each time, I have to reenter all of my info and reasons for an appointment, choose a new person, and guess at their availability (it doesn’t seem to be connected to their calendars or desired times, because all times and days are always available)., , I tried contacting Teladoc via the app and received an error and could not get in touch with them. I tried calling them during their available times and got their voicemail. , , Useless service unless you like doing tedious tasks over and over again with no outcome. ### Analysis: categories: App Usability, Customer Service, aspects: Appointment scheduling, Responsiveness, sentiments: negative, negative )))
### Review: title: Can’t get an appointment. What’s the point?, content: I’ve tried to make an appointment three times with three different providers. Each time, I wait three days and then get an email that the provider is not available and to try with someone new. Each time, I have to reenter all of my info and reasons for an appointment, choose a new person, and guess at their availability (it doesn’t seem to be connected to their calendars or desired times, because all times and days are always available)., , I tried contacting Teladoc via the app and received an error and could not get in touch with them. I tried calling them during their available times and got their voicemail. , , Useless service unless you like doing tedious tasks over and over again with no outcome. ### Analysis: categories: (App Usability, Customer Service) aspects: (Appointment scheduling, Responsiveness) sentiments: (negative, negative) )))