Not actually open 24/4 and other false information
My first experience with Teledoc started with a request being made around 11 pm for the 24 hour line. There is no option to delay this meeting after it has been requested. Unable to sleep because I had a painful UTI, I sat up waiting in this call. That's fine and understandable to me. When I received a call at 2:00am, it wasn't a health professional. A scheduler asked if we could set meeting at 7:00am - leaving me no time to go to the pharmacy before my commute to work. Still, I understood; but the scheduler insisted a doctor had tried to call me and was unable to get through. I explained I had been waiting and hadn't received any calls. She proceeded to explain that I most likely didn't answer since they call from private numbers. I protested that I would have answered and she wrote me off. For someone waiting up until 2:00am for a call, with no option to reschedule, while experiencing some level of discomfort - this experience and blatant disregard for the truth - was very upsetting. Don't lie to your customers about calling.
Service, Service, Service
Responsiveness, Communication, Professionalism
negative, negative, negative
Service - Responsiveness - negative, Service - Communication - negative, Service - Professionalism - negative
### USER: Not actually open 24/4 and other false information: My first experience with Teledoc started with a request being made around 11 pm for the 24 hour line. There is no option to delay this meeting after it has been requested. Unable to sleep because I had a painful UTI, I sat up waiting in this call. That's fine and understandable to me. When I received a call at 2:00am, it wasn't a health professional. A scheduler asked if we could set meeting at 7:00am - leaving me no time to go to the pharmacy before my commute to work. Still, I understood; but the scheduler insisted a doctor had tried to call me and was unable to get through. I explained I had been waiting and hadn't received any calls. She proceeded to explain that I most likely didn't answer since they call from private numbers. I protested that I would have answered and she wrote me off. For someone waiting up until 2:00am for a call, with no option to reschedule, while experiencing some level of discomfort - this experience and blatant disregard for the truth - was very upsetting. Don't lie to your customers about calling. ### ASSISTANT: Service - Responsiveness - negative, Service - Communication - negative, Service - Professionalism - negative )))
### Review: title: Not actually open 24/4 and other false information, content: My first experience with Teledoc started with a request being made around 11 pm for the 24 hour line. There is no option to delay this meeting after it has been requested. Unable to sleep because I had a painful UTI, I sat up waiting in this call. That's fine and understandable to me. When I received a call at 2:00am, it wasn't a health professional. A scheduler asked if we could set meeting at 7:00am - leaving me no time to go to the pharmacy before my commute to work. Still, I understood; but the scheduler insisted a doctor had tried to call me and was unable to get through. I explained I had been waiting and hadn't received any calls. She proceeded to explain that I most likely didn't answer since they call from private numbers. I protested that I would have answered and she wrote me off. For someone waiting up until 2:00am for a call, with no option to reschedule, while experiencing some level of discomfort - this experience and blatant disregard for the truth - was very upsetting. Don't lie to your customers about calling. ### Analysis: categories: Service, Service, Service, aspects: Responsiveness, Communication, Professionalism, sentiments: negative, negative, negative )))
### Review: title: Not actually open 24/4 and other false information, content: My first experience with Teledoc started with a request being made around 11 pm for the 24 hour line. There is no option to delay this meeting after it has been requested. Unable to sleep because I had a painful UTI, I sat up waiting in this call. That's fine and understandable to me. When I received a call at 2:00am, it wasn't a health professional. A scheduler asked if we could set meeting at 7:00am - leaving me no time to go to the pharmacy before my commute to work. Still, I understood; but the scheduler insisted a doctor had tried to call me and was unable to get through. I explained I had been waiting and hadn't received any calls. She proceeded to explain that I most likely didn't answer since they call from private numbers. I protested that I would have answered and she wrote me off. For someone waiting up until 2:00am for a call, with no option to reschedule, while experiencing some level of discomfort - this experience and blatant disregard for the truth - was very upsetting. Don't lie to your customers about calling. ### Analysis: categories: (Service, Service, Service) aspects: (Responsiveness, Communication, Professionalism) sentiments: (negative, negative, negative) )))