Great service!
My account wasn’t letting me in and I called the 800 # and the lady walked me through to reset everything. The provider called me within 3 minutes. Great customer service. Thank you. I’d gone to 3 urgent cares earlier and they weren’t accepting anymore patients. My coworker reminded me about Teladoc. I had used the service a few times in the past and have always been very satisfied but, I’d forgotten about it today since I’m not feeling well. Thank you again! You guys are wonderful!
Service, Service, Service, Service
Customer Service, Urgent Care Acceptance, Availability, Past Experience
positive, negative, positive, positive
Service - Customer Service - positive, Service - Urgent Care Acceptance - negative, Service - Availability - positive, Service - Past Experience - positive
### USER: Great service!: My account wasn’t letting me in and I called the 800 # and the lady walked me through to reset everything. The provider called me within 3 minutes. Great customer service. Thank you. I’d gone to 3 urgent cares earlier and they weren’t accepting anymore patients. My coworker reminded me about Teladoc. I had used the service a few times in the past and have always been very satisfied but, I’d forgotten about it today since I’m not feeling well. Thank you again! You guys are wonderful! ### ASSISTANT: Service - Customer Service - positive, Service - Urgent Care Acceptance - negative, Service - Availability - positive, Service - Past Experience - positive )))
### Review: title: Great service!, content: My account wasn’t letting me in and I called the 800 # and the lady walked me through to reset everything. The provider called me within 3 minutes. Great customer service. Thank you. I’d gone to 3 urgent cares earlier and they weren’t accepting anymore patients. My coworker reminded me about Teladoc. I had used the service a few times in the past and have always been very satisfied but, I’d forgotten about it today since I’m not feeling well. Thank you again! You guys are wonderful! ### Analysis: categories: Service, Service, Service, Service, aspects: Customer Service, Urgent Care Acceptance, Availability, Past Experience, sentiments: positive, negative, positive, positive )))
### Review: title: Great service!, content: My account wasn’t letting me in and I called the 800 # and the lady walked me through to reset everything. The provider called me within 3 minutes. Great customer service. Thank you. I’d gone to 3 urgent cares earlier and they weren’t accepting anymore patients. My coworker reminded me about Teladoc. I had used the service a few times in the past and have always been very satisfied but, I’d forgotten about it today since I’m not feeling well. Thank you again! You guys are wonderful! ### Analysis: categories: (Service, Service, Service, Service) aspects: (Customer Service, Urgent Care Acceptance, Availability, Past Experience) sentiments: (positive, negative, positive, positive) )))