Very frustrating and disappointing
I had a 10:00am visit scheduled and after 30 minutes, the doctor did not join the call, so I called the customer service line. The rep said she sent a note to “nudge” the doctor to join the visit. After 45 minutes of waiting for the doctor to join I called the customer service line again and was told that I should wait at least an hour online and there’s nothing they could do. After waiting for an hour and a half I finally disconnected. I called customer service again and they told me they have no way of connecting me with the doctor and no way to get my Rx refilled. I was told I should call back customer service again to see if they can help me. I had no way to follow up or contact my doctor. I’ve used Doctor on Demand for four years and providers were always prompt and a Doctor on Demand nurse always coordinated all communication. Teledoc is very frustrating and disappointing.
Customer Service, Customer Service, Customer Service
Service, Responsiveness, Communication
negative, negative, negative
Customer Service - Service - negative, Customer Service - Responsiveness - negative, Customer Service - Communication - negative
### USER: Very frustrating and disappointing: I had a 10:00am visit scheduled and after 30 minutes, the doctor did not join the call, so I called the customer service line. The rep said she sent a note to “nudge” the doctor to join the visit. After 45 minutes of waiting for the doctor to join I called the customer service line again and was told that I should wait at least an hour online and there’s nothing they could do. After waiting for an hour and a half I finally disconnected. I called customer service again and they told me they have no way of connecting me with the doctor and no way to get my Rx refilled. I was told I should call back customer service again to see if they can help me. I had no way to follow up or contact my doctor. I’ve used Doctor on Demand for four years and providers were always prompt and a Doctor on Demand nurse always coordinated all communication. Teledoc is very frustrating and disappointing. ### ASSISTANT: Customer Service - Service - negative, Customer Service - Responsiveness - negative, Customer Service - Communication - negative )))
### Review: title: Very frustrating and disappointing, content: I had a 10:00am visit scheduled and after 30 minutes, the doctor did not join the call, so I called the customer service line. The rep said she sent a note to “nudge” the doctor to join the visit. After 45 minutes of waiting for the doctor to join I called the customer service line again and was told that I should wait at least an hour online and there’s nothing they could do. After waiting for an hour and a half I finally disconnected. I called customer service again and they told me they have no way of connecting me with the doctor and no way to get my Rx refilled. I was told I should call back customer service again to see if they can help me. I had no way to follow up or contact my doctor. I’ve used Doctor on Demand for four years and providers were always prompt and a Doctor on Demand nurse always coordinated all communication. Teledoc is very frustrating and disappointing. ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Service, Responsiveness, Communication, sentiments: negative, negative, negative )))
### Review: title: Very frustrating and disappointing, content: I had a 10:00am visit scheduled and after 30 minutes, the doctor did not join the call, so I called the customer service line. The rep said she sent a note to “nudge” the doctor to join the visit. After 45 minutes of waiting for the doctor to join I called the customer service line again and was told that I should wait at least an hour online and there’s nothing they could do. After waiting for an hour and a half I finally disconnected. I called customer service again and they told me they have no way of connecting me with the doctor and no way to get my Rx refilled. I was told I should call back customer service again to see if they can help me. I had no way to follow up or contact my doctor. I’ve used Doctor on Demand for four years and providers were always prompt and a Doctor on Demand nurse always coordinated all communication. Teledoc is very frustrating and disappointing. ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Service, Responsiveness, Communication) sentiments: (negative, negative, negative) )))