Great Care, but too many Bugs
I’ve found an excellent doctor through this app. I’ve been using this app for several months now, however, I’ve noticed there are a lot of bugs that interfere with the user interface and access to important features like the “waiting room.” Because I cannot access the waiting room, I cannot see my doctor today. , There have been other bugs in the past that have interfered with my ability to pay my copay from my phone, or access certain, more minor features, but not being able to meet with my doctor is very disappointing., Recently, I’ll enter my password into the login page and tap “sign in,” but it will sometimes not sign in. I can impotently tap the button, but nothing will happen., Sometimes I tap “sign in” and it does go through, but then when I tried to tap the button to enter the waiting room, nothing would happen. , Since I am unable to access a video call from my computer, it would be very much appreciated if we could fix the app to seamlessly and reliably connect patient and doctor. , I am aware that my wireless connectivity could be an issue, but since this has never been an issue in the past, and I have no other reason to believe it suddenly is now, I think it’s worth considering something in the app design., Thank you for taking the time to read this. I hope this feedback is useful and that we can get the Teladoc app back to firing at full cylinders.
App Functionality, App Usability, App Usability, App Usability, App Performance
Connectivity, Login/Sign-in, Waiting Room, Minor Features, Speed/Stability
Negative, Negative, Negative, Negative, Negative
App Functionality - Connectivity - Negative, App Usability - Login/Sign-in - Negative, App Usability - Waiting Room - Negative, App Usability - Minor Features - Negative, App Performance - Speed/Stability - Negative
### USER: Great Care, but too many Bugs: I’ve found an excellent doctor through this app. I’ve been using this app for several months now, however, I’ve noticed there are a lot of bugs that interfere with the user interface and access to important features like the “waiting room.” Because I cannot access the waiting room, I cannot see my doctor today. , There have been other bugs in the past that have interfered with my ability to pay my copay from my phone, or access certain, more minor features, but not being able to meet with my doctor is very disappointing., Recently, I’ll enter my password into the login page and tap “sign in,” but it will sometimes not sign in. I can impotently tap the button, but nothing will happen., Sometimes I tap “sign in” and it does go through, but then when I tried to tap the button to enter the waiting room, nothing would happen. , Since I am unable to access a video call from my computer, it would be very much appreciated if we could fix the app to seamlessly and reliably connect patient and doctor. , I am aware that my wireless connectivity could be an issue, but since this has never been an issue in the past, and I have no other reason to believe it suddenly is now, I think it’s worth considering something in the app design., Thank you for taking the time to read this. I hope this feedback is useful and that we can get the Teladoc app back to firing at full cylinders. ### ASSISTANT: App Functionality - Connectivity - Negative, App Usability - Login/Sign-in - Negative, App Usability - Waiting Room - Negative, App Usability - Minor Features - Negative, App Performance - Speed/Stability - Negative )))
### Review: title: Great Care, but too many Bugs, content: I’ve found an excellent doctor through this app. I’ve been using this app for several months now, however, I’ve noticed there are a lot of bugs that interfere with the user interface and access to important features like the “waiting room.” Because I cannot access the waiting room, I cannot see my doctor today. , There have been other bugs in the past that have interfered with my ability to pay my copay from my phone, or access certain, more minor features, but not being able to meet with my doctor is very disappointing., Recently, I’ll enter my password into the login page and tap “sign in,” but it will sometimes not sign in. I can impotently tap the button, but nothing will happen., Sometimes I tap “sign in” and it does go through, but then when I tried to tap the button to enter the waiting room, nothing would happen. , Since I am unable to access a video call from my computer, it would be very much appreciated if we could fix the app to seamlessly and reliably connect patient and doctor. , I am aware that my wireless connectivity could be an issue, but since this has never been an issue in the past, and I have no other reason to believe it suddenly is now, I think it’s worth considering something in the app design., Thank you for taking the time to read this. I hope this feedback is useful and that we can get the Teladoc app back to firing at full cylinders. ### Analysis: categories: App Functionality, App Usability, App Usability, App Usability, App Performance, aspects: Connectivity, Login/Sign-in, Waiting Room, Minor Features, Speed/Stability, sentiments: Negative, Negative, Negative, Negative, Negative )))
### Review: title: Great Care, but too many Bugs, content: I’ve found an excellent doctor through this app. I’ve been using this app for several months now, however, I’ve noticed there are a lot of bugs that interfere with the user interface and access to important features like the “waiting room.” Because I cannot access the waiting room, I cannot see my doctor today. , There have been other bugs in the past that have interfered with my ability to pay my copay from my phone, or access certain, more minor features, but not being able to meet with my doctor is very disappointing., Recently, I’ll enter my password into the login page and tap “sign in,” but it will sometimes not sign in. I can impotently tap the button, but nothing will happen., Sometimes I tap “sign in” and it does go through, but then when I tried to tap the button to enter the waiting room, nothing would happen. , Since I am unable to access a video call from my computer, it would be very much appreciated if we could fix the app to seamlessly and reliably connect patient and doctor. , I am aware that my wireless connectivity could be an issue, but since this has never been an issue in the past, and I have no other reason to believe it suddenly is now, I think it’s worth considering something in the app design., Thank you for taking the time to read this. I hope this feedback is useful and that we can get the Teladoc app back to firing at full cylinders. ### Analysis: categories: (App Functionality, App Usability, App Usability, App Usability, App Performance) aspects: (Connectivity, Login/Sign-in, Waiting Room, Minor Features, Speed/Stability) sentiments: (Negative, Negative, Negative, Negative, Negative) )))