Very good customer service
I tried it first time today when I found the urgent cares near me were all closed. Within 10 mins a doctor talked to me and prescribed me after carefully examined in the video call. I had my prescription sent to a pharmacy which was closed already. But I called the customer service and they were very patient and helped me transferring my prescription to another 24/7 pharmacy. For some reason the prescription didn’t go through the pharmacy’s system at first, but I called customer service again and they managed to find someone in their clinical department to dial in the pharmacy for my prescription and it worked. Very satisfied.
Customer Service
Customer Service
positive
Customer Service - Customer Service - positive
### USER: Very good customer service: I tried it first time today when I found the urgent cares near me were all closed. Within 10 mins a doctor talked to me and prescribed me after carefully examined in the video call. I had my prescription sent to a pharmacy which was closed already. But I called the customer service and they were very patient and helped me transferring my prescription to another 24/7 pharmacy. For some reason the prescription didn’t go through the pharmacy’s system at first, but I called customer service again and they managed to find someone in their clinical department to dial in the pharmacy for my prescription and it worked. Very satisfied. ### ASSISTANT: Customer Service - Customer Service - positive )))
### Review: title: Very good customer service, content: I tried it first time today when I found the urgent cares near me were all closed. Within 10 mins a doctor talked to me and prescribed me after carefully examined in the video call. I had my prescription sent to a pharmacy which was closed already. But I called the customer service and they were very patient and helped me transferring my prescription to another 24/7 pharmacy. For some reason the prescription didn’t go through the pharmacy’s system at first, but I called customer service again and they managed to find someone in their clinical department to dial in the pharmacy for my prescription and it worked. Very satisfied. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: positive )))
### Review: title: Very good customer service, content: I tried it first time today when I found the urgent cares near me were all closed. Within 10 mins a doctor talked to me and prescribed me after carefully examined in the video call. I had my prescription sent to a pharmacy which was closed already. But I called the customer service and they were very patient and helped me transferring my prescription to another 24/7 pharmacy. For some reason the prescription didn’t go through the pharmacy’s system at first, but I called customer service again and they managed to find someone in their clinical department to dial in the pharmacy for my prescription and it worked. Very satisfied. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (positive) )))