18 hours later, and I still don’t have the prescription…
First, it took 3 hours to get a doctor on the video conference.  Then it took only 2 minutes for the doctor to diagnose my problem and said she’d send in the prescription to the pharmacy. This was at 5:30 pm.  Soon after, the Teladoc website and app crashed for the rest of the night, making the after-visit summary inaccessible. They also weren’t answering the phones or emails.  Today, I called again and finally got word that the prescription was going to be sent.  BUT the directions sent to the pharmacy didn’t match the amount of medicine on the script, so the pharmacy wouldn’t fill it.  And now I’m being sent straight to voicemail.  My infection is getting worse, and I’m regretting ALL the time I’ve wasted on the phone.  Good healthcare shouldn’t be this hard.  Ever.
Communication, Functionality, Communication, Functionality, Ease of Use, Communication, Communication
Call Waiting, Crash, Texting, Video Conferencing, After-Visit Summary, Email, Phone
Negative, Negative, Negative, Negative, Negative, Negative, Negative
Communication - Call Waiting - Negative, Functionality - Crash - Negative, Communication - Texting - Negative, Functionality - Video Conferencing - Negative, Ease of Use - After-Visit Summary - Negative, Communication - Email - Negative, Communication - Phone - Negative
### USER: 18 hours later, and I still don’t have the prescription…: First, it took 3 hours to get a doctor on the video conference.  Then it took only 2 minutes for the doctor to diagnose my problem and said she’d send in the prescription to the pharmacy. This was at 5:30 pm.  Soon after, the Teladoc website and app crashed for the rest of the night, making the after-visit summary inaccessible. They also weren’t answering the phones or emails.  Today, I called again and finally got word that the prescription was going to be sent.  BUT the directions sent to the pharmacy didn’t match the amount of medicine on the script, so the pharmacy wouldn’t fill it.  And now I’m being sent straight to voicemail.  My infection is getting worse, and I’m regretting ALL the time I’ve wasted on the phone.  Good healthcare shouldn’t be this hard.  Ever. ### ASSISTANT: Communication - Call Waiting - Negative, Functionality - Crash - Negative, Communication - Texting - Negative, Functionality - Video Conferencing - Negative, Ease of Use - After-Visit Summary - Negative, Communication - Email - Negative, Communication - Phone - Negative )))
### Review: title: 18 hours later, and I still don’t have the prescription…, content: First, it took 3 hours to get a doctor on the video conference.  Then it took only 2 minutes for the doctor to diagnose my problem and said she’d send in the prescription to the pharmacy. This was at 5:30 pm.  Soon after, the Teladoc website and app crashed for the rest of the night, making the after-visit summary inaccessible. They also weren’t answering the phones or emails.  Today, I called again and finally got word that the prescription was going to be sent.  BUT the directions sent to the pharmacy didn’t match the amount of medicine on the script, so the pharmacy wouldn’t fill it.  And now I’m being sent straight to voicemail.  My infection is getting worse, and I’m regretting ALL the time I’ve wasted on the phone.  Good healthcare shouldn’t be this hard.  Ever. ### Analysis: categories: Communication, Functionality, Communication, Functionality, Ease of Use, Communication, Communication, aspects: Call Waiting, Crash, Texting, Video Conferencing, After-Visit Summary, Email, Phone, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))
### Review: title: 18 hours later, and I still don’t have the prescription…, content: First, it took 3 hours to get a doctor on the video conference.  Then it took only 2 minutes for the doctor to diagnose my problem and said she’d send in the prescription to the pharmacy. This was at 5:30 pm.  Soon after, the Teladoc website and app crashed for the rest of the night, making the after-visit summary inaccessible. They also weren’t answering the phones or emails.  Today, I called again and finally got word that the prescription was going to be sent.  BUT the directions sent to the pharmacy didn’t match the amount of medicine on the script, so the pharmacy wouldn’t fill it.  And now I’m being sent straight to voicemail.  My infection is getting worse, and I’m regretting ALL the time I’ve wasted on the phone.  Good healthcare shouldn’t be this hard.  Ever. ### Analysis: categories: (Communication, Functionality, Communication, Functionality, Ease of Use, Communication, Communication) aspects: (Call Waiting, Crash, Texting, Video Conferencing, After-Visit Summary, Email, Phone) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))