Bad experience
I used Teladoc today for a sinus infection/cough I had for 2 weeks. Now I held off from going to a provider because I am very aware about most of the time colds are viral. After 2 weeks and still not getting better, I finally decided to call Teladoc. The physician asked me a few questions. He went on to to tell me he thinks it is an upper respiratory  virus. I told him I have this once a year, sinus pressure pain, and drainage in back of my throat with cough. I notified him I am a physician assistant and very aware of overuse of antibiotics but definitely think at this point I need some. He told me “there’s is no way you would know if it is bacterial, and usually this last 3-5 weeks. “ I told him I have used decongestants like pseudoephedrine, phenylephrine, antihistamine, Flonase and 2 bottles of sever cold and cough medicine. At this point I feel like I need something else like antibiotics. He refused to give me antibiotics . Now I wasted my time and money and will end up in immediate care anyways.
Service, Service, Service, Service
Communication, Customer support, Doctor's knowledge, Effectiveness
negative, negative, negative, negative
Service - Communication - negative, Service - Customer support - negative, Service - Doctor's knowledge - negative, Service - Effectiveness - negative
### USER: Bad experience: I used Teladoc today for a sinus infection/cough I had for 2 weeks. Now I held off from going to a provider because I am very aware about most of the time colds are viral. After 2 weeks and still not getting better, I finally decided to call Teladoc. The physician asked me a few questions. He went on to to tell me he thinks it is an upper respiratory  virus. I told him I have this once a year, sinus pressure pain, and drainage in back of my throat with cough. I notified him I am a physician assistant and very aware of overuse of antibiotics but definitely think at this point I need some. He told me “there’s is no way you would know if it is bacterial, and usually this last 3-5 weeks. “ I told him I have used decongestants like pseudoephedrine, phenylephrine, antihistamine, Flonase and 2 bottles of sever cold and cough medicine. At this point I feel like I need something else like antibiotics. He refused to give me antibiotics . Now I wasted my time and money and will end up in immediate care anyways. ### ASSISTANT: Service - Communication - negative, Service - Customer support - negative, Service - Doctor's knowledge - negative, Service - Effectiveness - negative )))
### Review: title: Bad experience, content: I used Teladoc today for a sinus infection/cough I had for 2 weeks. Now I held off from going to a provider because I am very aware about most of the time colds are viral. After 2 weeks and still not getting better, I finally decided to call Teladoc. The physician asked me a few questions. He went on to to tell me he thinks it is an upper respiratory  virus. I told him I have this once a year, sinus pressure pain, and drainage in back of my throat with cough. I notified him I am a physician assistant and very aware of overuse of antibiotics but definitely think at this point I need some. He told me “there’s is no way you would know if it is bacterial, and usually this last 3-5 weeks. “ I told him I have used decongestants like pseudoephedrine, phenylephrine, antihistamine, Flonase and 2 bottles of sever cold and cough medicine. At this point I feel like I need something else like antibiotics. He refused to give me antibiotics . Now I wasted my time and money and will end up in immediate care anyways. ### Analysis: categories: Service, Service, Service, Service, aspects: Communication, Customer support, Doctor's knowledge, Effectiveness, sentiments: negative, negative, negative, negative )))
### Review: title: Bad experience, content: I used Teladoc today for a sinus infection/cough I had for 2 weeks. Now I held off from going to a provider because I am very aware about most of the time colds are viral. After 2 weeks and still not getting better, I finally decided to call Teladoc. The physician asked me a few questions. He went on to to tell me he thinks it is an upper respiratory  virus. I told him I have this once a year, sinus pressure pain, and drainage in back of my throat with cough. I notified him I am a physician assistant and very aware of overuse of antibiotics but definitely think at this point I need some. He told me “there’s is no way you would know if it is bacterial, and usually this last 3-5 weeks. “ I told him I have used decongestants like pseudoephedrine, phenylephrine, antihistamine, Flonase and 2 bottles of sever cold and cough medicine. At this point I feel like I need something else like antibiotics. He refused to give me antibiotics . Now I wasted my time and money and will end up in immediate care anyways. ### Analysis: categories: (Service, Service, Service, Service) aspects: (Communication, Customer support, Doctor's knowledge, Effectiveness) sentiments: (negative, negative, negative, negative) )))