Waste of time
I woke up this morning and found a deer tick dug into my neck. I live in a area that is very high risk for Lyme disease. Because of COVID, I figured I’d try teladoc and save the trip to a walk in clinic. I set an appointment and when the time came, I waited in the virtual waiting room for over an hour past my scheduled appointment time. I called teladoc to ask how long should I wait and they said they would get me a different doctor. , , The second doctor called a few minutes later and prescribed a preventative antibiotic. When I got to the pharmacy, the pharmacist said it was the wrong dose for a tick bite and tried calling the doctor back for a correction. I waited at the pharmacy for another hour and nobody called back. Then I received a message from teladoc (3 hours later) saying they don’t treat tick bites and my prescription has been cancelled. , , I wasted my entire day and my insurance paid for a doctor to talk to me for 5 minutes and not help at all. Completely useless! I will never use this app again and I certainly wouldn’t recommend it to anyone else. Go to a walk in clinic instead.
Service, Service, Service, Service, Service
Communication, Doctor Quality, Appointment punctuality, Appointment setting, Emergency Response
Negative, Negative, Negative, Negative, Negative
Service - Communication - Negative, Service - Doctor Quality - Negative, Service - Appointment punctuality - Negative, Service - Appointment setting - Negative, Service - Emergency Response - Negative
### USER: Waste of time: I woke up this morning and found a deer tick dug into my neck. I live in a area that is very high risk for Lyme disease. Because of COVID, I figured I’d try teladoc and save the trip to a walk in clinic. I set an appointment and when the time came, I waited in the virtual waiting room for over an hour past my scheduled appointment time. I called teladoc to ask how long should I wait and they said they would get me a different doctor. , , The second doctor called a few minutes later and prescribed a preventative antibiotic. When I got to the pharmacy, the pharmacist said it was the wrong dose for a tick bite and tried calling the doctor back for a correction. I waited at the pharmacy for another hour and nobody called back. Then I received a message from teladoc (3 hours later) saying they don’t treat tick bites and my prescription has been cancelled. , , I wasted my entire day and my insurance paid for a doctor to talk to me for 5 minutes and not help at all. Completely useless! I will never use this app again and I certainly wouldn’t recommend it to anyone else. Go to a walk in clinic instead. ### ASSISTANT: Service - Communication - Negative, Service - Doctor Quality - Negative, Service - Appointment punctuality - Negative, Service - Appointment setting - Negative, Service - Emergency Response - Negative )))
### Review: title: Waste of time, content: I woke up this morning and found a deer tick dug into my neck. I live in a area that is very high risk for Lyme disease. Because of COVID, I figured I’d try teladoc and save the trip to a walk in clinic. I set an appointment and when the time came, I waited in the virtual waiting room for over an hour past my scheduled appointment time. I called teladoc to ask how long should I wait and they said they would get me a different doctor. , , The second doctor called a few minutes later and prescribed a preventative antibiotic. When I got to the pharmacy, the pharmacist said it was the wrong dose for a tick bite and tried calling the doctor back for a correction. I waited at the pharmacy for another hour and nobody called back. Then I received a message from teladoc (3 hours later) saying they don’t treat tick bites and my prescription has been cancelled. , , I wasted my entire day and my insurance paid for a doctor to talk to me for 5 minutes and not help at all. Completely useless! I will never use this app again and I certainly wouldn’t recommend it to anyone else. Go to a walk in clinic instead. ### Analysis: categories: Service, Service, Service, Service, Service, aspects: Communication, Doctor Quality, Appointment punctuality, Appointment setting, Emergency Response, sentiments: Negative, Negative, Negative, Negative, Negative )))
### Review: title: Waste of time, content: I woke up this morning and found a deer tick dug into my neck. I live in a area that is very high risk for Lyme disease. Because of COVID, I figured I’d try teladoc and save the trip to a walk in clinic. I set an appointment and when the time came, I waited in the virtual waiting room for over an hour past my scheduled appointment time. I called teladoc to ask how long should I wait and they said they would get me a different doctor. , , The second doctor called a few minutes later and prescribed a preventative antibiotic. When I got to the pharmacy, the pharmacist said it was the wrong dose for a tick bite and tried calling the doctor back for a correction. I waited at the pharmacy for another hour and nobody called back. Then I received a message from teladoc (3 hours later) saying they don’t treat tick bites and my prescription has been cancelled. , , I wasted my entire day and my insurance paid for a doctor to talk to me for 5 minutes and not help at all. Completely useless! I will never use this app again and I certainly wouldn’t recommend it to anyone else. Go to a walk in clinic instead. ### Analysis: categories: (Service, Service, Service, Service, Service) aspects: (Communication, Doctor Quality, Appointment punctuality, Appointment setting, Emergency Response) sentiments: (Negative, Negative, Negative, Negative, Negative) )))