Terrible Support Staff
This is my first review of any app that I’ve ever used. I had such a pleasant experience with the doctor and managed to even get my prescription filled very quickly. After the consultation, I called back about making an inquiry into getting a more detailed invoice to satisfy my FSA manager for reimbursement. The support staff were so incompetent that I could no longer tolerate the circular conversation. It felt like the twilight zone. Everyone continued to ask if I wanted them to mail me a copy of an invoice that I had access to online. When I tried to explained the issue, the request was escalated to a supposed specialist. This specialist sounded just as incompetent as the first person with whom I spoke. And this went on for several phone calls and hours. Extremely disappointed with the lack of customer service. Just throw away the support team and get a new one.
Support
Staff
negative
Support - Staff - negative
### USER: Terrible Support Staff: This is my first review of any app that I’ve ever used. I had such a pleasant experience with the doctor and managed to even get my prescription filled very quickly. After the consultation, I called back about making an inquiry into getting a more detailed invoice to satisfy my FSA manager for reimbursement. The support staff were so incompetent that I could no longer tolerate the circular conversation. It felt like the twilight zone. Everyone continued to ask if I wanted them to mail me a copy of an invoice that I had access to online. When I tried to explained the issue, the request was escalated to a supposed specialist. This specialist sounded just as incompetent as the first person with whom I spoke. And this went on for several phone calls and hours. Extremely disappointed with the lack of customer service. Just throw away the support team and get a new one. ### ASSISTANT: Support - Staff - negative )))
### Review: title: Terrible Support Staff, content: This is my first review of any app that I’ve ever used. I had such a pleasant experience with the doctor and managed to even get my prescription filled very quickly. After the consultation, I called back about making an inquiry into getting a more detailed invoice to satisfy my FSA manager for reimbursement. The support staff were so incompetent that I could no longer tolerate the circular conversation. It felt like the twilight zone. Everyone continued to ask if I wanted them to mail me a copy of an invoice that I had access to online. When I tried to explained the issue, the request was escalated to a supposed specialist. This specialist sounded just as incompetent as the first person with whom I spoke. And this went on for several phone calls and hours. Extremely disappointed with the lack of customer service. Just throw away the support team and get a new one. ### Analysis: categories: Support, aspects: Staff, sentiments: negative )))
### Review: title: Terrible Support Staff, content: This is my first review of any app that I’ve ever used. I had such a pleasant experience with the doctor and managed to even get my prescription filled very quickly. After the consultation, I called back about making an inquiry into getting a more detailed invoice to satisfy my FSA manager for reimbursement. The support staff were so incompetent that I could no longer tolerate the circular conversation. It felt like the twilight zone. Everyone continued to ask if I wanted them to mail me a copy of an invoice that I had access to online. When I tried to explained the issue, the request was escalated to a supposed specialist. This specialist sounded just as incompetent as the first person with whom I spoke. And this went on for several phone calls and hours. Extremely disappointed with the lack of customer service. Just throw away the support team and get a new one. ### Analysis: categories: (Support) aspects: (Staff) sentiments: (negative) )))