App needs work as does service
I’ve been using this app today as I have been waiting over 16 hours in the queue at this point. My two problems beside the wait time are these: 1) the app uses tons of battery and seems to be what overheated my phone.   2) The only information I have gotten since I got put in the queue is a static message saying “We apologize for the wait. You are still in the queue for the next available provider.” I really am not certain if my screen has got stuck on that, or if I am truly in a queue. And there is no way to check. Every once in a while, the app asks me if I am still here, but that doesn’t seem on any regular timetable. There needs to be more information shared while you are waiting in a queue so you can make better decisions about what to do about your health and where best to spend your time, energy and money. Maybe an estimated time could be displayed?  Or something that shows the app is still working - a change in information every so often. Something!! This is the worse medical appointment experience of my life, other than the time a phlebotomist sprayed blood all over my blouse many years back. I used Dr. On Demand last year twice and the experience was dramatically better.
App, App, App, App, App, App, App
Queue Time, Battery Consumption, Phone Overheating, Queue Information, User Interface, App Responsiveness, Communication
negative, negative, negative, negative, negative, negative, negative
App - Queue Time - negative, App - Battery Consumption - negative, App - Phone Overheating - negative, App - Queue Information - negative, App - User Interface - negative, App - App Responsiveness - negative, App - Communication - negative
### USER: App needs work as does service: I’ve been using this app today as I have been waiting over 16 hours in the queue at this point. My two problems beside the wait time are these: 1) the app uses tons of battery and seems to be what overheated my phone.   2) The only information I have gotten since I got put in the queue is a static message saying “We apologize for the wait. You are still in the queue for the next available provider.” I really am not certain if my screen has got stuck on that, or if I am truly in a queue. And there is no way to check. Every once in a while, the app asks me if I am still here, but that doesn’t seem on any regular timetable. There needs to be more information shared while you are waiting in a queue so you can make better decisions about what to do about your health and where best to spend your time, energy and money. Maybe an estimated time could be displayed?  Or something that shows the app is still working - a change in information every so often. Something!! This is the worse medical appointment experience of my life, other than the time a phlebotomist sprayed blood all over my blouse many years back. I used Dr. On Demand last year twice and the experience was dramatically better. ### ASSISTANT: App - Queue Time - negative, App - Battery Consumption - negative, App - Phone Overheating - negative, App - Queue Information - negative, App - User Interface - negative, App - App Responsiveness - negative, App - Communication - negative )))
### Review: title: App needs work as does service, content: I’ve been using this app today as I have been waiting over 16 hours in the queue at this point. My two problems beside the wait time are these: 1) the app uses tons of battery and seems to be what overheated my phone.   2) The only information I have gotten since I got put in the queue is a static message saying “We apologize for the wait. You are still in the queue for the next available provider.” I really am not certain if my screen has got stuck on that, or if I am truly in a queue. And there is no way to check. Every once in a while, the app asks me if I am still here, but that doesn’t seem on any regular timetable. There needs to be more information shared while you are waiting in a queue so you can make better decisions about what to do about your health and where best to spend your time, energy and money. Maybe an estimated time could be displayed?  Or something that shows the app is still working - a change in information every so often. Something!! This is the worse medical appointment experience of my life, other than the time a phlebotomist sprayed blood all over my blouse many years back. I used Dr. On Demand last year twice and the experience was dramatically better. ### Analysis: categories: App, App, App, App, App, App, App, aspects: Queue Time, Battery Consumption, Phone Overheating, Queue Information, User Interface, App Responsiveness, Communication, sentiments: negative, negative, negative, negative, negative, negative, negative )))
### Review: title: App needs work as does service, content: I’ve been using this app today as I have been waiting over 16 hours in the queue at this point. My two problems beside the wait time are these: 1) the app uses tons of battery and seems to be what overheated my phone.   2) The only information I have gotten since I got put in the queue is a static message saying “We apologize for the wait. You are still in the queue for the next available provider.” I really am not certain if my screen has got stuck on that, or if I am truly in a queue. And there is no way to check. Every once in a while, the app asks me if I am still here, but that doesn’t seem on any regular timetable. There needs to be more information shared while you are waiting in a queue so you can make better decisions about what to do about your health and where best to spend your time, energy and money. Maybe an estimated time could be displayed?  Or something that shows the app is still working - a change in information every so often. Something!! This is the worse medical appointment experience of my life, other than the time a phlebotomist sprayed blood all over my blouse many years back. I used Dr. On Demand last year twice and the experience was dramatically better. ### Analysis: categories: (App, App, App, App, App, App, App) aspects: (Queue Time, Battery Consumption, Phone Overheating, Queue Information, User Interface, App Responsiveness, Communication) sentiments: (negative, negative, negative, negative, negative, negative, negative) )))