great when it works
I’ve had the full range of failures both with the buggy app and the service itself. Plus the unreliability of some of the providers. Had two confirmed appointments canceled, two different providers, and one apparently drunken therapist try to initiate a call at midnight on the wrong day. Attempting to rebook I was unable to gate past the payment screen. Even though my payment was zero, the service is a “free” benefit on my insurance, or maybe because the payment was zero,  either the app nor their website would accept my credit card info, multiple attempts with multiple cards.  Customer support was very surprised their system insisted on payment when no payment was due but suggested using PayPal instead of a credit card. Great idea, except there is no option for any payment other than a credit card. I did have one great success reaching a physician quickly but that just made the subsequent cancellations and failures all the more frustrating.
Provider Services, App, Customer Support, Scheduling
dependability, reliability, helpfulness, issues
negative, negative, positive, negative
Provider Services - dependability - negative, App - reliability - negative, Customer Support - helpfulness - positive, Scheduling - issues - negative
### USER: great when it works: I’ve had the full range of failures both with the buggy app and the service itself. Plus the unreliability of some of the providers. Had two confirmed appointments canceled, two different providers, and one apparently drunken therapist try to initiate a call at midnight on the wrong day. Attempting to rebook I was unable to gate past the payment screen. Even though my payment was zero, the service is a “free” benefit on my insurance, or maybe because the payment was zero,  either the app nor their website would accept my credit card info, multiple attempts with multiple cards.  Customer support was very surprised their system insisted on payment when no payment was due but suggested using PayPal instead of a credit card. Great idea, except there is no option for any payment other than a credit card. I did have one great success reaching a physician quickly but that just made the subsequent cancellations and failures all the more frustrating. ### ASSISTANT: Provider Services - dependability - negative, App - reliability - negative, Customer Support - helpfulness - positive, Scheduling - issues - negative )))
### Review: title: great when it works, content: I’ve had the full range of failures both with the buggy app and the service itself. Plus the unreliability of some of the providers. Had two confirmed appointments canceled, two different providers, and one apparently drunken therapist try to initiate a call at midnight on the wrong day. Attempting to rebook I was unable to gate past the payment screen. Even though my payment was zero, the service is a “free” benefit on my insurance, or maybe because the payment was zero,  either the app nor their website would accept my credit card info, multiple attempts with multiple cards.  Customer support was very surprised their system insisted on payment when no payment was due but suggested using PayPal instead of a credit card. Great idea, except there is no option for any payment other than a credit card. I did have one great success reaching a physician quickly but that just made the subsequent cancellations and failures all the more frustrating. ### Analysis: categories: Provider Services, App, Customer Support, Scheduling, aspects: dependability, reliability, helpfulness, issues, sentiments: negative, negative, positive, negative )))
### Review: title: great when it works, content: I’ve had the full range of failures both with the buggy app and the service itself. Plus the unreliability of some of the providers. Had two confirmed appointments canceled, two different providers, and one apparently drunken therapist try to initiate a call at midnight on the wrong day. Attempting to rebook I was unable to gate past the payment screen. Even though my payment was zero, the service is a “free” benefit on my insurance, or maybe because the payment was zero,  either the app nor their website would accept my credit card info, multiple attempts with multiple cards.  Customer support was very surprised their system insisted on payment when no payment was due but suggested using PayPal instead of a credit card. Great idea, except there is no option for any payment other than a credit card. I did have one great success reaching a physician quickly but that just made the subsequent cancellations and failures all the more frustrating. ### Analysis: categories: (Provider Services, App, Customer Support, Scheduling) aspects: (dependability, reliability, helpfulness, issues) sentiments: (negative, negative, positive, negative) )))