Meh
The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor.
Communication, Communication, Prescription, Prescription, Overall
responsiveness, correctness, duration, purpose, usefulness
negative, negative, negative, negative, negative
Communication - responsiveness - negative, Communication - correctness - negative, Prescription - duration - negative, Prescription - purpose - negative, Overall - usefulness - negative
### USER: Meh: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### ASSISTANT: Communication - responsiveness - negative, Communication - correctness - negative, Prescription - duration - negative, Prescription - purpose - negative, Overall - usefulness - negative )))
### Review: title: Meh, content: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### Analysis: categories: Communication, Communication, Prescription, Prescription, Overall, aspects: responsiveness, correctness, duration, purpose, usefulness, sentiments: negative, negative, negative, negative, negative )))
### Review: title: Meh, content: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### Analysis: categories: (Communication, Communication, Prescription, Prescription, Overall) aspects: (responsiveness, correctness, duration, purpose, usefulness) sentiments: (negative, negative, negative, negative, negative) )))