Unhappy Customer
I am VERY upset. I had a telephone visit today and it went excellent, he said he would call my prescriptions to the appropriate pharmacy on file. It never happened and I was charged. When I got on the app to view my plan of care it showed me the doctor then disappeared. I had two phone calls from Minnesota and voicemails left stating my visit was going to start. I finally answered the 3rd call and spoke with a doctor waiting to visit with me. I told him I have already been seen. He said sorry for the confusion, but you better check with the help desk. I have talked to 3 people, dropped call, then transferred to rx and got a voice recording. By the way, the dropped call never got returned. They said I would be charged again for another visit!!! Thanks for nothing……!@$)&called the pharmacy and no prescriptions were called in. But I was billed!, , Signed frustrated & unhappy customer!
Communication, Communication, Communication, Communication, Customer Service, Customer Service, Customer Service, Transparency, Transparency
Doctor-App communication, Phone calls, Telephone visit, Waiting time, Responsiveness, Support quality, Transferring calls, Billing, Prescription status
negative, negative, negative, negative, negative, negative, negative, negative, negative
Communication - Doctor-App communication - negative, Communication - Phone calls - negative, Communication - Telephone visit - negative, Communication - Waiting time - negative, Customer Service - Responsiveness - negative, Customer Service - Support quality - negative, Customer Service - Transferring calls - negative, Transparency - Billing - negative, Transparency - Prescription status - negative
### USER: Unhappy Customer: I am VERY upset. I had a telephone visit today and it went excellent, he said he would call my prescriptions to the appropriate pharmacy on file. It never happened and I was charged. When I got on the app to view my plan of care it showed me the doctor then disappeared. I had two phone calls from Minnesota and voicemails left stating my visit was going to start. I finally answered the 3rd call and spoke with a doctor waiting to visit with me. I told him I have already been seen. He said sorry for the confusion, but you better check with the help desk. I have talked to 3 people, dropped call, then transferred to rx and got a voice recording. By the way, the dropped call never got returned. They said I would be charged again for another visit!!! Thanks for nothing……!@$)&called the pharmacy and no prescriptions were called in. But I was billed!, , Signed frustrated & unhappy customer! ### ASSISTANT: Communication - Doctor-App communication - negative, Communication - Phone calls - negative, Communication - Telephone visit - negative, Communication - Waiting time - negative, Customer Service - Responsiveness - negative, Customer Service - Support quality - negative, Customer Service - Transferring calls - negative, Transparency - Billing - negative, Transparency - Prescription status - negative )))
### Review: title: Unhappy Customer, content: I am VERY upset. I had a telephone visit today and it went excellent, he said he would call my prescriptions to the appropriate pharmacy on file. It never happened and I was charged. When I got on the app to view my plan of care it showed me the doctor then disappeared. I had two phone calls from Minnesota and voicemails left stating my visit was going to start. I finally answered the 3rd call and spoke with a doctor waiting to visit with me. I told him I have already been seen. He said sorry for the confusion, but you better check with the help desk. I have talked to 3 people, dropped call, then transferred to rx and got a voice recording. By the way, the dropped call never got returned. They said I would be charged again for another visit!!! Thanks for nothing……!@$)&called the pharmacy and no prescriptions were called in. But I was billed!, , Signed frustrated & unhappy customer! ### Analysis: categories: Communication, Communication, Communication, Communication, Customer Service, Customer Service, Customer Service, Transparency, Transparency, aspects: Doctor-App communication, Phone calls, Telephone visit, Waiting time, Responsiveness, Support quality, Transferring calls, Billing, Prescription status, sentiments: negative, negative, negative, negative, negative, negative, negative, negative, negative )))
### Review: title: Unhappy Customer, content: I am VERY upset. I had a telephone visit today and it went excellent, he said he would call my prescriptions to the appropriate pharmacy on file. It never happened and I was charged. When I got on the app to view my plan of care it showed me the doctor then disappeared. I had two phone calls from Minnesota and voicemails left stating my visit was going to start. I finally answered the 3rd call and spoke with a doctor waiting to visit with me. I told him I have already been seen. He said sorry for the confusion, but you better check with the help desk. I have talked to 3 people, dropped call, then transferred to rx and got a voice recording. By the way, the dropped call never got returned. They said I would be charged again for another visit!!! Thanks for nothing……!@$)&called the pharmacy and no prescriptions were called in. But I was billed!, , Signed frustrated & unhappy customer! ### Analysis: categories: (Communication, Communication, Communication, Communication, Customer Service, Customer Service, Customer Service, Transparency, Transparency) aspects: (Doctor-App communication, Phone calls, Telephone visit, Waiting time, Responsiveness, Support quality, Transferring calls, Billing, Prescription status) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative, negative) )))