I used to love this…
This used to be the most awesome solution to so many minor health issues. Since I can’t get into my doctor quickly and urgent cares are time consuming and feel less appealing since Covid occurred, I loved the ease and quick response on Teladoc. , , Unfortunately, in the past three months, I’ve had multiple experiences with both my children and myself where I’ve tried to use this app, and found that it was either inaccessible or the wait time was so long that I had to go to the urgent care because the emergency was too big of a risk to continue waiting for medical advice before proceeding. On one occasion, the password supposedly was incorrect even though I put in the correct information… What made it even worse was that I couldn’t get the password reset due to a software error despite talking to support because it was on a minor’s account. , , Today I tried to log into the app and was greeted with a blank screen. I removed the app, completely, and re-download it with the same experience - a completely blank screen with a single line at the top. Either this complete failure of an app needs a real dev team behind it, who cares about the people using it  (I can recommend a few) - OR -  there is a massive lack of funds being placed in the appropriate places to handle this (or misappropriation of such funds)., , I’m disappointed, but can’t say I’m wildly surprised.
Teladoc, Teladoc, Teladoc, Teladoc
Ease, Response time, Password reset, App functionality
Positive, Positive, Negative, Negative
App-Review: ('Since I can’t get into my doctor quickly and urgent cares are time consuming and feel less appealing since Covid occurred, I loved the ease and quick response on Teladoc.', ': ', 'I used to love this… This used to be the most awesome solution to so many minor health issues.'), Teladoc - Ease - Positive, Teladoc - Response time - Positive, , App-Review: ('On one occasion, the password supposedly was incorrect even though I put in the correct information… What made it even worse was that I couldn’t get the password reset due to a software error despite talking to support because it was on a minor’s account.', ': ', 'I used to love this… This used to be the most awesome solution to so many minor health issues. Since I can’t get into my doctor quickly and urgent cares are time consuming and feel less appealing since Covid occurred, I loved the ease and quick response on Teladoc. \n\nUnfortunately, in the past three months, I’ve had multiple experiences with both my children and myself where I’ve tried to use this app, and found that it was either inaccessible or the wait time was so long that I had to go to the urgent care because the emergency was too big of a risk to continue waiting for medical advice before proceeding.'), Teladoc - Password reset - Negative, , App-Review: ('I removed the app, completely, and re-download it with the same experience - a completely blank screen with a single line at the top.', ': ', 'I used to love this… This used to be the most awesome solution to so many minor health issues. Since I can’t get into my doctor quickly and urgent cares are time consuming and feel less appealing since Covid occurred, I loved the ease and quick response on Teladoc. \n\nUnfortunately, in the past three months, I’ve had multiple experiences with both my children and myself where I’ve tried to use this app, and found that it was either inaccessible or the wait time was so long that I had to go to the urgent care because the emergency was too big of a risk to continue waiting for medical advice before proceeding. On one occasion, the password supposedly was incorrect even though I put in the correct information… What made it even worse was that I couldn’t get the password reset due to a software error despite talking to support because it was on a minor’s account.\n\nToday I tried to log into the app and was greeted with a blank screen.'), Teladoc - App functionality - Negative
### USER: I used to love this…: This used to be the most awesome solution to so many minor health issues. Since I can’t get into my doctor quickly and urgent cares are time consuming and feel less appealing since Covid occurred, I loved the ease and quick response on Teladoc. , , Unfortunately, in the past three months, I’ve had multiple experiences with both my children and myself where I’ve tried to use this app, and found that it was either inaccessible or the wait time was so long that I had to go to the urgent care because the emergency was too big of a risk to continue waiting for medical advice before proceeding. On one occasion, the password supposedly was incorrect even though I put in the correct information… What made it even worse was that I couldn’t get the password reset due to a software error despite talking to support because it was on a minor’s account. , , Today I tried to log into the app and was greeted with a blank screen. I removed the app, completely, and re-download it with the same experience - a completely blank screen with a single line at the top. Either this complete failure of an app needs a real dev team behind it, who cares about the people using it  (I can recommend a few) - OR -  there is a massive lack of funds being placed in the appropriate places to handle this (or misappropriation of such funds)., , I’m disappointed, but can’t say I’m wildly surprised. ### ASSISTANT: App-Review: ('Since I can’t get into my doctor quickly and urgent cares are time consuming and feel less appealing since Covid occurred, I loved the ease and quick response on Teladoc.', ': ', 'I used to love this… This used to be the most awesome solution to so many minor health issues.'), Teladoc - Ease - Positive, Teladoc - Response time - Positive, , App-Review: ('On one occasion, the password supposedly was incorrect even though I put in the correct information… What made it even worse was that I couldn’t get the password reset due to a software error despite talking to support because it was on a minor’s account.', ': ', 'I used to love this… This used to be the most awesome solution to so many minor health issues. Since I can’t get into my doctor quickly and urgent cares are time consuming and feel less appealing since Covid occurred, I loved the ease and quick response on Teladoc. \n\nUnfortunately, in the past three months, I’ve had multiple experiences with both my children and myself where I’ve tried to use this app, and found that it was either inaccessible or the wait time was so long that I had to go to the urgent care because the emergency was too big of a risk to continue waiting for medical advice before proceeding.'), Teladoc - Password reset - Negative, , App-Review: ('I removed the app, completely, and re-download it with the same experience - a completely blank screen with a single line at the top.', ': ', 'I used to love this… This used to be the most awesome solution to so many minor health issues. Since I can’t get into my doctor quickly and urgent cares are time consuming and feel less appealing since Covid occurred, I loved the ease and quick response on Teladoc. \n\nUnfortunately, in the past three months, I’ve had multiple experiences with both my children and myself where I’ve tried to use this app, and found that it was either inaccessible or the wait time was so long that I had to go to the urgent care because the emergency was too big of a risk to continue waiting for medical advice before proceeding. On one occasion, the password supposedly was incorrect even though I put in the correct information… What made it even worse was that I couldn’t get the password reset due to a software error despite talking to support because it was on a minor’s account.\n\nToday I tried to log into the app and was greeted with a blank screen.'), Teladoc - App functionality - Negative )))
### Review: title: I used to love this…, content: This used to be the most awesome solution to so many minor health issues. Since I can’t get into my doctor quickly and urgent cares are time consuming and feel less appealing since Covid occurred, I loved the ease and quick response on Teladoc. , , Unfortunately, in the past three months, I’ve had multiple experiences with both my children and myself where I’ve tried to use this app, and found that it was either inaccessible or the wait time was so long that I had to go to the urgent care because the emergency was too big of a risk to continue waiting for medical advice before proceeding. On one occasion, the password supposedly was incorrect even though I put in the correct information… What made it even worse was that I couldn’t get the password reset due to a software error despite talking to support because it was on a minor’s account. , , Today I tried to log into the app and was greeted with a blank screen. I removed the app, completely, and re-download it with the same experience - a completely blank screen with a single line at the top. Either this complete failure of an app needs a real dev team behind it, who cares about the people using it  (I can recommend a few) - OR -  there is a massive lack of funds being placed in the appropriate places to handle this (or misappropriation of such funds)., , I’m disappointed, but can’t say I’m wildly surprised. ### Analysis: categories: Teladoc, Teladoc, Teladoc, Teladoc, aspects: Ease, Response time, Password reset, App functionality, sentiments: Positive, Positive, Negative, Negative )))
### Review: title: I used to love this…, content: This used to be the most awesome solution to so many minor health issues. Since I can’t get into my doctor quickly and urgent cares are time consuming and feel less appealing since Covid occurred, I loved the ease and quick response on Teladoc. , , Unfortunately, in the past three months, I’ve had multiple experiences with both my children and myself where I’ve tried to use this app, and found that it was either inaccessible or the wait time was so long that I had to go to the urgent care because the emergency was too big of a risk to continue waiting for medical advice before proceeding. On one occasion, the password supposedly was incorrect even though I put in the correct information… What made it even worse was that I couldn’t get the password reset due to a software error despite talking to support because it was on a minor’s account. , , Today I tried to log into the app and was greeted with a blank screen. I removed the app, completely, and re-download it with the same experience - a completely blank screen with a single line at the top. Either this complete failure of an app needs a real dev team behind it, who cares about the people using it  (I can recommend a few) - OR -  there is a massive lack of funds being placed in the appropriate places to handle this (or misappropriation of such funds)., , I’m disappointed, but can’t say I’m wildly surprised. ### Analysis: categories: (Teladoc, Teladoc, Teladoc, Teladoc) aspects: (Ease, Response time, Password reset, App functionality) sentiments: (Positive, Positive, Negative, Negative) )))