Misleading, waste of time
I tried to use the app because it is part of our health plan. When I went to book an appointment for MH, I was able to book a request. The provider showed a lot of available times for a week out. Seemed convenient, and timely.  I input three options. After three days I received a notification that the provider couldn’t accept any, and I could try another provider. Hmm. Just wasted three days waiting to get an appointment. Not cool. , , Went back through the website, the same provider is still listed at the top of my option list. I look, and the same times are still available. So there is a fundamental problem with the way the app is running or providers are opting out. It’s a problem either way.
App, App, App
Functionality, Appointment Booking, Provider Availability
negative, negative, negative
App - Functionality - negative, App - Appointment Booking - negative, App - Provider Availability - negative
### USER: Misleading, waste of time: I tried to use the app because it is part of our health plan. When I went to book an appointment for MH, I was able to book a request. The provider showed a lot of available times for a week out. Seemed convenient, and timely.  I input three options. After three days I received a notification that the provider couldn’t accept any, and I could try another provider. Hmm. Just wasted three days waiting to get an appointment. Not cool. , , Went back through the website, the same provider is still listed at the top of my option list. I look, and the same times are still available. So there is a fundamental problem with the way the app is running or providers are opting out. It’s a problem either way. ### ASSISTANT: App - Functionality - negative, App - Appointment Booking - negative, App - Provider Availability - negative )))
### Review: title: Misleading, waste of time, content: I tried to use the app because it is part of our health plan. When I went to book an appointment for MH, I was able to book a request. The provider showed a lot of available times for a week out. Seemed convenient, and timely.  I input three options. After three days I received a notification that the provider couldn’t accept any, and I could try another provider. Hmm. Just wasted three days waiting to get an appointment. Not cool. , , Went back through the website, the same provider is still listed at the top of my option list. I look, and the same times are still available. So there is a fundamental problem with the way the app is running or providers are opting out. It’s a problem either way. ### Analysis: categories: App, App, App, aspects: Functionality, Appointment Booking, Provider Availability, sentiments: negative, negative, negative )))
### Review: title: Misleading, waste of time, content: I tried to use the app because it is part of our health plan. When I went to book an appointment for MH, I was able to book a request. The provider showed a lot of available times for a week out. Seemed convenient, and timely.  I input three options. After three days I received a notification that the provider couldn’t accept any, and I could try another provider. Hmm. Just wasted three days waiting to get an appointment. Not cool. , , Went back through the website, the same provider is still listed at the top of my option list. I look, and the same times are still available. So there is a fundamental problem with the way the app is running or providers are opting out. It’s a problem either way. ### Analysis: categories: (App, App, App) aspects: (Functionality, Appointment Booking, Provider Availability) sentiments: (negative, negative, negative) )))