Horrible. Used to be good. Now overloaded.
This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience.
Telehealth
Wait times
negative
Telehealth - Wait times - negative
### USER: Horrible. Used to be good. Now overloaded.: This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience. ### ASSISTANT: Telehealth - Wait times - negative )))
### Review: title: Horrible. Used to be good. Now overloaded., content: This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience. ### Analysis: categories: Telehealth, aspects: Wait times, sentiments: negative )))
### Review: title: Horrible. Used to be good. Now overloaded., content: This used to be a great telehealth service but the last two times I have tried to connect over the last few months, the wait times have been horrific and then after over an hour of waiting each time, I get an email that states I missed their call. The first time this happened I called customer service and she helped me make sure that my phone didn’t block it. After we confirmed my phone settings were correct, I waited again and received the same email! I tried again today and guess what! Same email. I have been watching my phone like a hawk and they are not calling. I wouldn’t recommend this service. Horrible experience. ### Analysis: categories: (Telehealth) aspects: (Wait times) sentiments: (negative) )))