I’d Give Zero
My last two interactions with Teladoc have been beyond awful. Most recently, they charged me my copay and I never even spoke to a doctor, just got an email that wasn’t even pertaining to my daughter or her condition (who the appointment was for). The email spoke about ailments in adults, and was almost an exact copy and paste from WebMD. I had to seek care elsewhere because she actually needed healthcare and not an email from a provider who didn’t even take time to speak to or look at her problem., , When I reached out to address my concerns, I never got to speak to a doctor, and they refused to refund my copay. Now I’ve filed a complaint with Aetna, and have my credit card company fighting the charge. 100% avoid these guys, they’re bottom feeders.
Customer service, Customer service, Customer service
communication, doctor, refund
negative, negative, negative
Customer service - communication - negative, Customer service - doctor - negative, Customer service - refund - negative
### USER: I’d Give Zero: My last two interactions with Teladoc have been beyond awful. Most recently, they charged me my copay and I never even spoke to a doctor, just got an email that wasn’t even pertaining to my daughter or her condition (who the appointment was for). The email spoke about ailments in adults, and was almost an exact copy and paste from WebMD. I had to seek care elsewhere because she actually needed healthcare and not an email from a provider who didn’t even take time to speak to or look at her problem., , When I reached out to address my concerns, I never got to speak to a doctor, and they refused to refund my copay. Now I’ve filed a complaint with Aetna, and have my credit card company fighting the charge. 100% avoid these guys, they’re bottom feeders. ### ASSISTANT: Customer service - communication - negative, Customer service - doctor - negative, Customer service - refund - negative )))
### Review: title: I’d Give Zero, content: My last two interactions with Teladoc have been beyond awful. Most recently, they charged me my copay and I never even spoke to a doctor, just got an email that wasn’t even pertaining to my daughter or her condition (who the appointment was for). The email spoke about ailments in adults, and was almost an exact copy and paste from WebMD. I had to seek care elsewhere because she actually needed healthcare and not an email from a provider who didn’t even take time to speak to or look at her problem., , When I reached out to address my concerns, I never got to speak to a doctor, and they refused to refund my copay. Now I’ve filed a complaint with Aetna, and have my credit card company fighting the charge. 100% avoid these guys, they’re bottom feeders. ### Analysis: categories: Customer service, Customer service, Customer service, aspects: communication, doctor, refund, sentiments: negative, negative, negative )))
### Review: title: I’d Give Zero, content: My last two interactions with Teladoc have been beyond awful. Most recently, they charged me my copay and I never even spoke to a doctor, just got an email that wasn’t even pertaining to my daughter or her condition (who the appointment was for). The email spoke about ailments in adults, and was almost an exact copy and paste from WebMD. I had to seek care elsewhere because she actually needed healthcare and not an email from a provider who didn’t even take time to speak to or look at her problem., , When I reached out to address my concerns, I never got to speak to a doctor, and they refused to refund my copay. Now I’ve filed a complaint with Aetna, and have my credit card company fighting the charge. 100% avoid these guys, they’re bottom feeders. ### Analysis: categories: (Customer service, Customer service, Customer service) aspects: (communication, doctor, refund) sentiments: (negative, negative, negative) )))