2 calls to customer service 2 hours and twelve minutes no consultation
I have used video conferencing doctor services before. Make your appointment and within 30 minutes you are speaking with a physician. Teladoc?  40 minutes after putting in for a consult for a severe sinus infection that is getting so painful after treating for a week with musinex afrin and ibuprofen that my teeth, left side of my scalp hurts to touch or eat; I called customer service about the extensive wait. The suggestion? Let’s change it from a video conference to a phone call. An hour and 20 minutes later, I call back. “Let me check on that for you... you are still in queue to be consulted.”  I canceled. I could have gone to my local urgent care and been out in40 minutes. Now my pharmacy is closed. What is convenient about a physician service that never talks to you or helps. Thanks for the wonderful night of restlessness due to pain I am in for!
Customer Service, Customer Service, Convenience, Convenience
Timeliness of Response, Helpfulness, Effectiveness, Availability
negative, negative, negative, negative
Customer Service - Timeliness of Response - negative, Customer Service - Helpfulness - negative, Convenience - Effectiveness - negative, Convenience - Availability - negative
### USER: 2 calls to customer service 2 hours and twelve minutes no consultation: I have used video conferencing doctor services before. Make your appointment and within 30 minutes you are speaking with a physician. Teladoc?  40 minutes after putting in for a consult for a severe sinus infection that is getting so painful after treating for a week with musinex afrin and ibuprofen that my teeth, left side of my scalp hurts to touch or eat; I called customer service about the extensive wait. The suggestion? Let’s change it from a video conference to a phone call. An hour and 20 minutes later, I call back. “Let me check on that for you... you are still in queue to be consulted.”  I canceled. I could have gone to my local urgent care and been out in40 minutes. Now my pharmacy is closed. What is convenient about a physician service that never talks to you or helps. Thanks for the wonderful night of restlessness due to pain I am in for! ### ASSISTANT: Customer Service - Timeliness of Response - negative, Customer Service - Helpfulness - negative, Convenience - Effectiveness - negative, Convenience - Availability - negative )))
### Review: title: 2 calls to customer service 2 hours and twelve minutes no consultation, content: I have used video conferencing doctor services before. Make your appointment and within 30 minutes you are speaking with a physician. Teladoc?  40 minutes after putting in for a consult for a severe sinus infection that is getting so painful after treating for a week with musinex afrin and ibuprofen that my teeth, left side of my scalp hurts to touch or eat; I called customer service about the extensive wait. The suggestion? Let’s change it from a video conference to a phone call. An hour and 20 minutes later, I call back. “Let me check on that for you... you are still in queue to be consulted.”  I canceled. I could have gone to my local urgent care and been out in40 minutes. Now my pharmacy is closed. What is convenient about a physician service that never talks to you or helps. Thanks for the wonderful night of restlessness due to pain I am in for! ### Analysis: categories: Customer Service, Customer Service, Convenience, Convenience, aspects: Timeliness of Response, Helpfulness, Effectiveness, Availability, sentiments: negative, negative, negative, negative )))
### Review: title: 2 calls to customer service 2 hours and twelve minutes no consultation, content: I have used video conferencing doctor services before. Make your appointment and within 30 minutes you are speaking with a physician. Teladoc?  40 minutes after putting in for a consult for a severe sinus infection that is getting so painful after treating for a week with musinex afrin and ibuprofen that my teeth, left side of my scalp hurts to touch or eat; I called customer service about the extensive wait. The suggestion? Let’s change it from a video conference to a phone call. An hour and 20 minutes later, I call back. “Let me check on that for you... you are still in queue to be consulted.”  I canceled. I could have gone to my local urgent care and been out in40 minutes. Now my pharmacy is closed. What is convenient about a physician service that never talks to you or helps. Thanks for the wonderful night of restlessness due to pain I am in for! ### Analysis: categories: (Customer Service, Customer Service, Convenience, Convenience) aspects: (Timeliness of Response, Helpfulness, Effectiveness, Availability) sentiments: (negative, negative, negative, negative) )))