Going above and beyond
There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏
Customer Service, Customer Service, Customer Service, Customer Service, Connectivity, Connectivity, Accessibility
Attentiveness, Professionalism, Responsiveness, Willingness to help, Reliability, Resolution, Setup
positive, positive, negative, positive, negative, positive, positive
Customer Service - Attentiveness - positive, Customer Service - Professionalism - positive, Customer Service - Responsiveness - negative, Customer Service - Willingness to help - positive, Connectivity - Reliability - negative, Connectivity - Resolution - positive, Accessibility - Setup - positive
### USER: Going above and beyond: There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏 ### ASSISTANT: Customer Service - Attentiveness - positive, Customer Service - Professionalism - positive, Customer Service - Responsiveness - negative, Customer Service - Willingness to help - positive, Connectivity - Reliability - negative, Connectivity - Resolution - positive, Accessibility - Setup - positive )))
### Review: title: Going above and beyond, content: There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏 ### Analysis: categories: Customer Service, Customer Service, Customer Service, Customer Service, Connectivity, Connectivity, Accessibility, aspects: Attentiveness, Professionalism, Responsiveness, Willingness to help, Reliability, Resolution, Setup, sentiments: positive, positive, negative, positive, negative, positive, positive )))
### Review: title: Going above and beyond, content: There were multiple bad connections as I was attempting to contact Teladoc, do not know where and how they occurred but after my 10th attempt to contact Teladoc; the CS representative was very attentive and willing to make sure my account was set up correctly and accesible form my mobile device. She stayed on the line with me to make sure I did not have any issues. She was customer service oriented, very professional and attentive to my needs. There was another Teladoc representative trying to reach back to me after I had expressed to her my frustration wi the multiple drop calls, but could not answer. I appreciate the Teladoc Team, working together to resolve my connectivity and accessibility issues I had with my account. That only shows that Teladoc does care about their customers. Job Well Done. I was able to set up an apt. with a provider and received a call within 10 minutes after scheduling the visit. Thank You 🙏 ### Analysis: categories: (Customer Service, Customer Service, Customer Service, Customer Service, Connectivity, Connectivity, Accessibility) aspects: (Attentiveness, Professionalism, Responsiveness, Willingness to help, Reliability, Resolution, Setup) sentiments: (positive, positive, negative, positive, negative, positive, positive) )))