Horrible!
First of all, featuring the review titled “My invoice says $0?” is incredibly misleading. That was when the pandemic was really bad, and telehealth visits were free for everyone in the US, courtesy of the government. , , The app is awkward to use, and neither I nor their cs rep (a 20 minute phone call) could figure out if Telafoc accepts my insurance. A convoluted mess. Due to the inconvenience, she offered me a free visit. Good, at least that 20 minutes spent on the phone with her wasn’t a complete waste. It turns out that it was. Not only was the Dr a jerk who talked excessively fast, to the point where I couldn’t understand him half the time, he also submitted the prescription wrong., ,  I asked for tablets; he submitted it for capsules. He told me he’d be sending it in for tablets. Then, to make matters worse, he ended up canceling the prescription, and not re-submitting it correctly! That might have been retribution for me complaining about him in a follow-up survey I received from Teladoc. I called Teladoc regarding his mistake, but they never resolved things. They really do not seem to care. It was all a frustrating waste of time.
App Features, App Features, App Features, App Features, Healthcare Professional, Healthcare Professional, Customer Service, Customer Service
User Interface, Functionality, Insurance Coverage, Prescription Submission, Communication, Responsiveness, Helpfulness, Phone Support
Negative, Negative, Negative, Negative, Negative, Negative, Neutral, Negative
App Features - User Interface - Negative, App Features - Functionality - Negative, App Features - Insurance Coverage - Negative, App Features - Prescription Submission - Negative, Healthcare Professional - Communication - Negative, Healthcare Professional - Responsiveness - Negative, Customer Service - Helpfulness - Neutral, Customer Service - Phone Support - Negative
### USER: Horrible!: First of all, featuring the review titled “My invoice says $0?” is incredibly misleading. That was when the pandemic was really bad, and telehealth visits were free for everyone in the US, courtesy of the government. , , The app is awkward to use, and neither I nor their cs rep (a 20 minute phone call) could figure out if Telafoc accepts my insurance. A convoluted mess. Due to the inconvenience, she offered me a free visit. Good, at least that 20 minutes spent on the phone with her wasn’t a complete waste. It turns out that it was. Not only was the Dr a jerk who talked excessively fast, to the point where I couldn’t understand him half the time, he also submitted the prescription wrong., ,  I asked for tablets; he submitted it for capsules. He told me he’d be sending it in for tablets. Then, to make matters worse, he ended up canceling the prescription, and not re-submitting it correctly! That might have been retribution for me complaining about him in a follow-up survey I received from Teladoc. I called Teladoc regarding his mistake, but they never resolved things. They really do not seem to care. It was all a frustrating waste of time. ### ASSISTANT: App Features - User Interface - Negative, App Features - Functionality - Negative, App Features - Insurance Coverage - Negative, App Features - Prescription Submission - Negative, Healthcare Professional - Communication - Negative, Healthcare Professional - Responsiveness - Negative, Customer Service - Helpfulness - Neutral, Customer Service - Phone Support - Negative )))
### Review: title: Horrible!, content: First of all, featuring the review titled “My invoice says $0?” is incredibly misleading. That was when the pandemic was really bad, and telehealth visits were free for everyone in the US, courtesy of the government. , , The app is awkward to use, and neither I nor their cs rep (a 20 minute phone call) could figure out if Telafoc accepts my insurance. A convoluted mess. Due to the inconvenience, she offered me a free visit. Good, at least that 20 minutes spent on the phone with her wasn’t a complete waste. It turns out that it was. Not only was the Dr a jerk who talked excessively fast, to the point where I couldn’t understand him half the time, he also submitted the prescription wrong., ,  I asked for tablets; he submitted it for capsules. He told me he’d be sending it in for tablets. Then, to make matters worse, he ended up canceling the prescription, and not re-submitting it correctly! That might have been retribution for me complaining about him in a follow-up survey I received from Teladoc. I called Teladoc regarding his mistake, but they never resolved things. They really do not seem to care. It was all a frustrating waste of time. ### Analysis: categories: App Features, App Features, App Features, App Features, Healthcare Professional, Healthcare Professional, Customer Service, Customer Service, aspects: User Interface, Functionality, Insurance Coverage, Prescription Submission, Communication, Responsiveness, Helpfulness, Phone Support, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Neutral, Negative )))
### Review: title: Horrible!, content: First of all, featuring the review titled “My invoice says $0?” is incredibly misleading. That was when the pandemic was really bad, and telehealth visits were free for everyone in the US, courtesy of the government. , , The app is awkward to use, and neither I nor their cs rep (a 20 minute phone call) could figure out if Telafoc accepts my insurance. A convoluted mess. Due to the inconvenience, she offered me a free visit. Good, at least that 20 minutes spent on the phone with her wasn’t a complete waste. It turns out that it was. Not only was the Dr a jerk who talked excessively fast, to the point where I couldn’t understand him half the time, he also submitted the prescription wrong., ,  I asked for tablets; he submitted it for capsules. He told me he’d be sending it in for tablets. Then, to make matters worse, he ended up canceling the prescription, and not re-submitting it correctly! That might have been retribution for me complaining about him in a follow-up survey I received from Teladoc. I called Teladoc regarding his mistake, but they never resolved things. They really do not seem to care. It was all a frustrating waste of time. ### Analysis: categories: (App Features, App Features, App Features, App Features, Healthcare Professional, Healthcare Professional, Customer Service, Customer Service) aspects: (User Interface, Functionality, Insurance Coverage, Prescription Submission, Communication, Responsiveness, Helpfulness, Phone Support) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Neutral, Negative) )))