Horribly glitchy and over use’s notifications
I HATE HATE HATE this app. I’ve been using for my therapist and psychiatrist and OH MY GOD does the app send TOO MANY notifications. “Action required please log in” so you log in, and there’s nothing for you to fill out it just shows the appointments I have that I already confirmed. Then it suddenly cancels my appointments because I “didn’t respond” fast enough?? THERE WAS NOTHING FOR NE TO CLICK ON. Or it decides my password doesn’t work anymore when it worked 10 minutes before, or the day before. So I now have to reset my password again. And then I do log in and it kicks me out of the waiting room saying there’s connection issues with my camera, so I call customer service to ask what’s going on and they say it’s my therapist who has connections issues and she’ll call within an hour, only for her to call while I’m talking to customer service, but it’s an UNKOWN number so can’t call back. , , And then I do finally get to talk to her because I scheduled a regular phone call instead of a video visit and the app now has 3 separate appointments scheduled with her for the EXACT SAME DAY AND TIME while sending me 8 texts within 2 days about those same appointments when there’s no new information about them. Absolutely hate the app itself and it stresses me out to the point I’m thinkig of quitting therapy just so I don’t have to use Teledoc anymore. I don’t care if my depression gets horrible again this app is the absolute worst.
App, App, App, App, App, App
Notifications, Functionality, Usability, Reliability, Customer service, Overall experience
negative, negative, negative, negative, negative, negative
App - Notifications - negative, App - Functionality - negative, App - Usability - negative, App - Reliability - negative, App - Customer service - negative, App - Overall experience - negative
### USER: Horribly glitchy and over use’s notifications: I HATE HATE HATE this app. I’ve been using for my therapist and psychiatrist and OH MY GOD does the app send TOO MANY notifications. “Action required please log in” so you log in, and there’s nothing for you to fill out it just shows the appointments I have that I already confirmed. Then it suddenly cancels my appointments because I “didn’t respond” fast enough?? THERE WAS NOTHING FOR NE TO CLICK ON. Or it decides my password doesn’t work anymore when it worked 10 minutes before, or the day before. So I now have to reset my password again. And then I do log in and it kicks me out of the waiting room saying there’s connection issues with my camera, so I call customer service to ask what’s going on and they say it’s my therapist who has connections issues and she’ll call within an hour, only for her to call while I’m talking to customer service, but it’s an UNKOWN number so can’t call back. , , And then I do finally get to talk to her because I scheduled a regular phone call instead of a video visit and the app now has 3 separate appointments scheduled with her for the EXACT SAME DAY AND TIME while sending me 8 texts within 2 days about those same appointments when there’s no new information about them. Absolutely hate the app itself and it stresses me out to the point I’m thinkig of quitting therapy just so I don’t have to use Teledoc anymore. I don’t care if my depression gets horrible again this app is the absolute worst. ### ASSISTANT: App - Notifications - negative, App - Functionality - negative, App - Usability - negative, App - Reliability - negative, App - Customer service - negative, App - Overall experience - negative )))
### Review: title: Horribly glitchy and over use’s notifications, content: I HATE HATE HATE this app. I’ve been using for my therapist and psychiatrist and OH MY GOD does the app send TOO MANY notifications. “Action required please log in” so you log in, and there’s nothing for you to fill out it just shows the appointments I have that I already confirmed. Then it suddenly cancels my appointments because I “didn’t respond” fast enough?? THERE WAS NOTHING FOR NE TO CLICK ON. Or it decides my password doesn’t work anymore when it worked 10 minutes before, or the day before. So I now have to reset my password again. And then I do log in and it kicks me out of the waiting room saying there’s connection issues with my camera, so I call customer service to ask what’s going on and they say it’s my therapist who has connections issues and she’ll call within an hour, only for her to call while I’m talking to customer service, but it’s an UNKOWN number so can’t call back. , , And then I do finally get to talk to her because I scheduled a regular phone call instead of a video visit and the app now has 3 separate appointments scheduled with her for the EXACT SAME DAY AND TIME while sending me 8 texts within 2 days about those same appointments when there’s no new information about them. Absolutely hate the app itself and it stresses me out to the point I’m thinkig of quitting therapy just so I don’t have to use Teledoc anymore. I don’t care if my depression gets horrible again this app is the absolute worst. ### Analysis: categories: App, App, App, App, App, App, aspects: Notifications, Functionality, Usability, Reliability, Customer service, Overall experience, sentiments: negative, negative, negative, negative, negative, negative )))
### Review: title: Horribly glitchy and over use’s notifications, content: I HATE HATE HATE this app. I’ve been using for my therapist and psychiatrist and OH MY GOD does the app send TOO MANY notifications. “Action required please log in” so you log in, and there’s nothing for you to fill out it just shows the appointments I have that I already confirmed. Then it suddenly cancels my appointments because I “didn’t respond” fast enough?? THERE WAS NOTHING FOR NE TO CLICK ON. Or it decides my password doesn’t work anymore when it worked 10 minutes before, or the day before. So I now have to reset my password again. And then I do log in and it kicks me out of the waiting room saying there’s connection issues with my camera, so I call customer service to ask what’s going on and they say it’s my therapist who has connections issues and she’ll call within an hour, only for her to call while I’m talking to customer service, but it’s an UNKOWN number so can’t call back. , , And then I do finally get to talk to her because I scheduled a regular phone call instead of a video visit and the app now has 3 separate appointments scheduled with her for the EXACT SAME DAY AND TIME while sending me 8 texts within 2 days about those same appointments when there’s no new information about them. Absolutely hate the app itself and it stresses me out to the point I’m thinkig of quitting therapy just so I don’t have to use Teledoc anymore. I don’t care if my depression gets horrible again this app is the absolute worst. ### Analysis: categories: (App, App, App, App, App, App) aspects: (Notifications, Functionality, Usability, Reliability, Customer service, Overall experience) sentiments: (negative, negative, negative, negative, negative, negative) )))