I waited over 7 hours
I made an appointment through the app because I knew what I needed and didn’t want to wait days to see my provider, but I ended up waiting 7 hours to speak to anyone and then when I did talk to an operator she spent 30 minutes trying to find my account. Even after that she said I would still have to wait to speak to a doctor and couldn’t tell me how long it would take for a doctor to call me. It would have been better spending my day in an urgent care than waiting for a phone call that may or may not happen today. , , I’m writing this and still haven’t received a call from the doctor. Not worth the money. At least with an appointment I know I’ll actually talk to a doctor in a reasonable time.
Appointment
Timeliness
negative
Appointment - Timeliness - negative
### USER: I waited over 7 hours: I made an appointment through the app because I knew what I needed and didn’t want to wait days to see my provider, but I ended up waiting 7 hours to speak to anyone and then when I did talk to an operator she spent 30 minutes trying to find my account. Even after that she said I would still have to wait to speak to a doctor and couldn’t tell me how long it would take for a doctor to call me. It would have been better spending my day in an urgent care than waiting for a phone call that may or may not happen today. , , I’m writing this and still haven’t received a call from the doctor. Not worth the money. At least with an appointment I know I’ll actually talk to a doctor in a reasonable time. ### ASSISTANT: Appointment - Timeliness - negative )))
### Review: title: I waited over 7 hours, content: I made an appointment through the app because I knew what I needed and didn’t want to wait days to see my provider, but I ended up waiting 7 hours to speak to anyone and then when I did talk to an operator she spent 30 minutes trying to find my account. Even after that she said I would still have to wait to speak to a doctor and couldn’t tell me how long it would take for a doctor to call me. It would have been better spending my day in an urgent care than waiting for a phone call that may or may not happen today. , , I’m writing this and still haven’t received a call from the doctor. Not worth the money. At least with an appointment I know I’ll actually talk to a doctor in a reasonable time. ### Analysis: categories: Appointment, aspects: Timeliness, sentiments: negative )))
### Review: title: I waited over 7 hours, content: I made an appointment through the app because I knew what I needed and didn’t want to wait days to see my provider, but I ended up waiting 7 hours to speak to anyone and then when I did talk to an operator she spent 30 minutes trying to find my account. Even after that she said I would still have to wait to speak to a doctor and couldn’t tell me how long it would take for a doctor to call me. It would have been better spending my day in an urgent care than waiting for a phone call that may or may not happen today. , , I’m writing this and still haven’t received a call from the doctor. Not worth the money. At least with an appointment I know I’ll actually talk to a doctor in a reasonable time. ### Analysis: categories: (Appointment) aspects: (Timeliness) sentiments: (negative) )))