Not a replacement for a doctor consult
We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day.  We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions.  If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up.  Goodbye Teladoc.
Telehealth service, Telehealth service, Telehealth service, Telehealth service, Telehealth service
Availability, Communication, Cost, Doctor, Medication
negative, negative, negative, neutral, positive
Telehealth service - Availability - negative, Telehealth service - Communication - negative, Telehealth service - Cost - negative, Telehealth service - Doctor - neutral, Telehealth service - Medication - positive
### USER: Not a replacement for a doctor consult: We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day.  We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions.  If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up.  Goodbye Teladoc. ### ASSISTANT: Telehealth service - Availability - negative, Telehealth service - Communication - negative, Telehealth service - Cost - negative, Telehealth service - Doctor - neutral, Telehealth service - Medication - positive )))
### Review: title: Not a replacement for a doctor consult, content: We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day.  We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions.  If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up.  Goodbye Teladoc. ### Analysis: categories: Telehealth service, Telehealth service, Telehealth service, Telehealth service, Telehealth service, aspects: Availability, Communication, Cost, Doctor, Medication, sentiments: negative, negative, negative, neutral, positive )))
### Review: title: Not a replacement for a doctor consult, content: We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day.  We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions.  If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up.  Goodbye Teladoc. ### Analysis: categories: (Telehealth service, Telehealth service, Telehealth service, Telehealth service, Telehealth service) aspects: (Availability, Communication, Cost, Doctor, Medication) sentiments: (negative, negative, negative, neutral, positive) )))