Literally go anywhere else
I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work.
App Interface, Connectivity, Scheduling, Scheduling
Functionality, Call Reliability, Flexibility, Availability
Negative, Negative, Negative, Negative
App Interface - Functionality - Negative, Connectivity - Call Reliability - Negative, Scheduling - Flexibility - Negative, Scheduling - Availability - Negative
### USER: Literally go anywhere else: I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work. ### ASSISTANT: App Interface - Functionality - Negative, Connectivity - Call Reliability - Negative, Scheduling - Flexibility - Negative, Scheduling - Availability - Negative )))
### Review: title: Literally go anywhere else, content: I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work. ### Analysis: categories: App Interface, Connectivity, Scheduling, Scheduling, aspects: Functionality, Call Reliability, Flexibility, Availability, sentiments: Negative, Negative, Negative, Negative )))
### Review: title: Literally go anywhere else, content: I’ve missed multiple therapy calls because they are only “allowed” to call once. My appointment will say 1pm so I’m there waiting at my phone and I get up to go to the bathroom and come back to see a missed call at 1:03, if you miss it you miss it. You have to wait a week or two to reschedule another therapy call with your provider. Even though I’m at the phone at 1:04 I can’t call back, they can’t call me back, it’s one call and that’s it. I cleared my whole schedule for this call and just because I went to the bathroom for a minute the entire session is just cancelled. This made my mental situation much worse, thanks Teladoc. Not to mention, the app has SO many bugs and some buttons don’t even work. ### Analysis: categories: (App Interface, Connectivity, Scheduling, Scheduling) aspects: (Functionality, Call Reliability, Flexibility, Availability) sentiments: (Negative, Negative, Negative, Negative) )))