It’s been 12 hours and I still haven’t received my prescription
I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time.
Service, Process, Timeliness
Customer Service, Medication, Delivery
Negative, Negative, Negative
Service - Customer Service - Negative, Process - Medication - Negative, Timeliness - Delivery - Negative
### USER: It’s been 12 hours and I still haven’t received my prescription: I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time. ### ASSISTANT: Service - Customer Service - Negative, Process - Medication - Negative, Timeliness - Delivery - Negative )))
### Review: title: It’s been 12 hours and I still haven’t received my prescription, content: I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time. ### Analysis: categories: Service, Process, Timeliness, aspects: Customer Service, Medication, Delivery, sentiments: Negative, Negative, Negative )))
### Review: title: It’s been 12 hours and I still haven’t received my prescription, content: I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time. ### Analysis: categories: (Service, Process, Timeliness) aspects: (Customer Service, Medication, Delivery) sentiments: (Negative, Negative, Negative) )))