Worst experience
It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this.  An unknown number calls while I’m speaking with customer service and asks if I’m my daughter. They cannot speak with me because they are not a pediatrician. 15 minutes later, same deal, they think I’m my daughter and cannot speak with me. 2 doctors were given the wrong information. I called customer service again (mind You my daughter is screaming), they put the wrong birthday in. It gets corrected, I get a call from a 855 number 10 minutes later... they had to confirm the birthday, again. It’s 7pm and I have not heard from anyone. Our pharmacy closes in 2 hours. We will not be using Teledoc again.
Telemedicine, Telemedicine, Telemedicine
Call center, Wait time, Data accuracy
Negative, Negative, Negative
Telemedicine - Call center - Negative, Telemedicine - Wait time - Negative, Telemedicine - Data accuracy - Negative
### USER: Worst experience: It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this.  An unknown number calls while I’m speaking with customer service and asks if I’m my daughter. They cannot speak with me because they are not a pediatrician. 15 minutes later, same deal, they think I’m my daughter and cannot speak with me. 2 doctors were given the wrong information. I called customer service again (mind You my daughter is screaming), they put the wrong birthday in. It gets corrected, I get a call from a 855 number 10 minutes later... they had to confirm the birthday, again. It’s 7pm and I have not heard from anyone. Our pharmacy closes in 2 hours. We will not be using Teledoc again. ### ASSISTANT: Telemedicine - Call center - Negative, Telemedicine - Wait time - Negative, Telemedicine - Data accuracy - Negative )))
### Review: title: Worst experience, content: It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this.  An unknown number calls while I’m speaking with customer service and asks if I’m my daughter. They cannot speak with me because they are not a pediatrician. 15 minutes later, same deal, they think I’m my daughter and cannot speak with me. 2 doctors were given the wrong information. I called customer service again (mind You my daughter is screaming), they put the wrong birthday in. It gets corrected, I get a call from a 855 number 10 minutes later... they had to confirm the birthday, again. It’s 7pm and I have not heard from anyone. Our pharmacy closes in 2 hours. We will not be using Teledoc again. ### Analysis: categories: Telemedicine, Telemedicine, Telemedicine, aspects: Call center, Wait time, Data accuracy, sentiments: Negative, Negative, Negative )))
### Review: title: Worst experience, content: It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this.  An unknown number calls while I’m speaking with customer service and asks if I’m my daughter. They cannot speak with me because they are not a pediatrician. 15 minutes later, same deal, they think I’m my daughter and cannot speak with me. 2 doctors were given the wrong information. I called customer service again (mind You my daughter is screaming), they put the wrong birthday in. It gets corrected, I get a call from a 855 number 10 minutes later... they had to confirm the birthday, again. It’s 7pm and I have not heard from anyone. Our pharmacy closes in 2 hours. We will not be using Teledoc again. ### Analysis: categories: (Telemedicine, Telemedicine, Telemedicine) aspects: (Call center, Wait time, Data accuracy) sentiments: (Negative, Negative, Negative) )))