I DO NOT RECOMMEND!!! Horrible service
Tested positive for Covid and was experiencing some pretty harsh symptoms. I attempted to open the app to speak with a health professional and kept receiving error messages about the server being down. I called and talked to a customer service representative, after what felt like a million prompts and questions from the Customer service representative, I was put on hold and then told that they were unable to help me because they had system issues. All together I loss approximately 1.5 hours of my time trying to get help, only to be hung up on and told try calling back later. I ended up reaching out to my primary care instead since the app or customer service refused to help. This is the dumbest most inefficient app on the market. I was so Sick and unable to get the help I needed. I hate you Teladoc and I DO NOT RECOMMEND!
Healthcare App, Healthcare App, Healthcare App, Healthcare App
Service, System, Efficiency, Overall
negative, negative, negative, negative
Healthcare App - Service - negative, Healthcare App - System - negative, Healthcare App - Efficiency - negative, Healthcare App - Overall - negative
### USER: I DO NOT RECOMMEND!!! Horrible service: Tested positive for Covid and was experiencing some pretty harsh symptoms. I attempted to open the app to speak with a health professional and kept receiving error messages about the server being down. I called and talked to a customer service representative, after what felt like a million prompts and questions from the Customer service representative, I was put on hold and then told that they were unable to help me because they had system issues. All together I loss approximately 1.5 hours of my time trying to get help, only to be hung up on and told try calling back later. I ended up reaching out to my primary care instead since the app or customer service refused to help. This is the dumbest most inefficient app on the market. I was so Sick and unable to get the help I needed. I hate you Teladoc and I DO NOT RECOMMEND! ### ASSISTANT: Healthcare App - Service - negative, Healthcare App - System - negative, Healthcare App - Efficiency - negative, Healthcare App - Overall - negative )))
### Review: title: I DO NOT RECOMMEND!!! Horrible service, content: Tested positive for Covid and was experiencing some pretty harsh symptoms. I attempted to open the app to speak with a health professional and kept receiving error messages about the server being down. I called and talked to a customer service representative, after what felt like a million prompts and questions from the Customer service representative, I was put on hold and then told that they were unable to help me because they had system issues. All together I loss approximately 1.5 hours of my time trying to get help, only to be hung up on and told try calling back later. I ended up reaching out to my primary care instead since the app or customer service refused to help. This is the dumbest most inefficient app on the market. I was so Sick and unable to get the help I needed. I hate you Teladoc and I DO NOT RECOMMEND! ### Analysis: categories: Healthcare App, Healthcare App, Healthcare App, Healthcare App, aspects: Service, System, Efficiency, Overall, sentiments: negative, negative, negative, negative )))
### Review: title: I DO NOT RECOMMEND!!! Horrible service, content: Tested positive for Covid and was experiencing some pretty harsh symptoms. I attempted to open the app to speak with a health professional and kept receiving error messages about the server being down. I called and talked to a customer service representative, after what felt like a million prompts and questions from the Customer service representative, I was put on hold and then told that they were unable to help me because they had system issues. All together I loss approximately 1.5 hours of my time trying to get help, only to be hung up on and told try calling back later. I ended up reaching out to my primary care instead since the app or customer service refused to help. This is the dumbest most inefficient app on the market. I was so Sick and unable to get the help I needed. I hate you Teladoc and I DO NOT RECOMMEND! ### Analysis: categories: (Healthcare App, Healthcare App, Healthcare App, Healthcare App) aspects: (Service, System, Efficiency, Overall) sentiments: (negative, negative, negative, negative) )))