Don’t do it
There is no way to delete the account through Teladoc. They will tell you to contact the insurance company who will tell you to contact Teladoc. The way they schedule appointments is weird. I found a provider I was interested and app had me choose appt time I wanted. App sent message that I wasn’t interested in any other time for next 3 months, which is not true, and since they weren’t available in those specific times, the provider sent message back through app to look for another provider. Meanwhile the app indicated that I had an appointment during the time I wanted even though it was rejected by provider. When I tried to cancel the appt because provider didn’t show up because the time was never confirmed, it wouldn’t do it and gave me error messages. I know it was free appt on my end but this makes me suspicious if they are still billing my insurer.
Ease-of-Use, Ease-of-Use, Billing
Scheduling, Appointment Cancellation, Billing
Negative, Negative, Negative
Ease-of-Use - Scheduling - Negative, Ease-of-Use - Appointment Cancellation - Negative, Billing - Billing - Negative
### USER: Don’t do it: There is no way to delete the account through Teladoc. They will tell you to contact the insurance company who will tell you to contact Teladoc. The way they schedule appointments is weird. I found a provider I was interested and app had me choose appt time I wanted. App sent message that I wasn’t interested in any other time for next 3 months, which is not true, and since they weren’t available in those specific times, the provider sent message back through app to look for another provider. Meanwhile the app indicated that I had an appointment during the time I wanted even though it was rejected by provider. When I tried to cancel the appt because provider didn’t show up because the time was never confirmed, it wouldn’t do it and gave me error messages. I know it was free appt on my end but this makes me suspicious if they are still billing my insurer. ### ASSISTANT: Ease-of-Use - Scheduling - Negative, Ease-of-Use - Appointment Cancellation - Negative, Billing - Billing - Negative )))
### Review: title: Don’t do it, content: There is no way to delete the account through Teladoc. They will tell you to contact the insurance company who will tell you to contact Teladoc. The way they schedule appointments is weird. I found a provider I was interested and app had me choose appt time I wanted. App sent message that I wasn’t interested in any other time for next 3 months, which is not true, and since they weren’t available in those specific times, the provider sent message back through app to look for another provider. Meanwhile the app indicated that I had an appointment during the time I wanted even though it was rejected by provider. When I tried to cancel the appt because provider didn’t show up because the time was never confirmed, it wouldn’t do it and gave me error messages. I know it was free appt on my end but this makes me suspicious if they are still billing my insurer. ### Analysis: categories: Ease-of-Use, Ease-of-Use, Billing, aspects: Scheduling, Appointment Cancellation, Billing, sentiments: Negative, Negative, Negative )))
### Review: title: Don’t do it, content: There is no way to delete the account through Teladoc. They will tell you to contact the insurance company who will tell you to contact Teladoc. The way they schedule appointments is weird. I found a provider I was interested and app had me choose appt time I wanted. App sent message that I wasn’t interested in any other time for next 3 months, which is not true, and since they weren’t available in those specific times, the provider sent message back through app to look for another provider. Meanwhile the app indicated that I had an appointment during the time I wanted even though it was rejected by provider. When I tried to cancel the appt because provider didn’t show up because the time was never confirmed, it wouldn’t do it and gave me error messages. I know it was free appt on my end but this makes me suspicious if they are still billing my insurer. ### Analysis: categories: (Ease-of-Use, Ease-of-Use, Billing) aspects: (Scheduling, Appointment Cancellation, Billing) sentiments: (Negative, Negative, Negative) )))