The Absolute WORST
Save your time, look up a local urgent care that offers telehealth or cough up $59 for a virtual appt at CVS. Had 7 appointments canceled meanwhile following ALL the reps instructions. The best was being called by some woman after a 40 minute video wait, telling me providers were readily available for calls (not videos) - even had her do a practice test confirming I could receive private and unknown calls before I agreed to switch - sure enough, I agree & 5 minutes later get an email my appts been canceled for the 7th time. Next person on the phone is another idiot, saying I missed the call.. well my ‘heads up appt soon’ text came at 5:10, appt canceled at 5:11, and my call log shows I was off the phone with Their rep by 5:05.. so how does that math work? Terribly uninformed employees, embarrassingly inefficient technology.. no wonder the stock sunk like a rock. Pay up for a Zoom business account instead of f’n people around for 3 hours with zero resolution!!!! BTW your insurance pays for it guys, not like they’re doing this out of the goodness of their heart.
Experience, Experience, Experience, Pricing
Customer service, Instructions, Technology, Cost
negative, negative, negative, negative
Experience - Customer service - negative, Experience - Instructions - negative, Experience - Technology - negative, Pricing - Cost - negative
### USER: The Absolute WORST: Save your time, look up a local urgent care that offers telehealth or cough up $59 for a virtual appt at CVS. Had 7 appointments canceled meanwhile following ALL the reps instructions. The best was being called by some woman after a 40 minute video wait, telling me providers were readily available for calls (not videos) - even had her do a practice test confirming I could receive private and unknown calls before I agreed to switch - sure enough, I agree & 5 minutes later get an email my appts been canceled for the 7th time. Next person on the phone is another idiot, saying I missed the call.. well my ‘heads up appt soon’ text came at 5:10, appt canceled at 5:11, and my call log shows I was off the phone with Their rep by 5:05.. so how does that math work? Terribly uninformed employees, embarrassingly inefficient technology.. no wonder the stock sunk like a rock. Pay up for a Zoom business account instead of f’n people around for 3 hours with zero resolution!!!! BTW your insurance pays for it guys, not like they’re doing this out of the goodness of their heart. ### ASSISTANT: Experience - Customer service - negative, Experience - Instructions - negative, Experience - Technology - negative, Pricing - Cost - negative )))
### Review: title: The Absolute WORST, content: Save your time, look up a local urgent care that offers telehealth or cough up $59 for a virtual appt at CVS. Had 7 appointments canceled meanwhile following ALL the reps instructions. The best was being called by some woman after a 40 minute video wait, telling me providers were readily available for calls (not videos) - even had her do a practice test confirming I could receive private and unknown calls before I agreed to switch - sure enough, I agree & 5 minutes later get an email my appts been canceled for the 7th time. Next person on the phone is another idiot, saying I missed the call.. well my ‘heads up appt soon’ text came at 5:10, appt canceled at 5:11, and my call log shows I was off the phone with Their rep by 5:05.. so how does that math work? Terribly uninformed employees, embarrassingly inefficient technology.. no wonder the stock sunk like a rock. Pay up for a Zoom business account instead of f’n people around for 3 hours with zero resolution!!!! BTW your insurance pays for it guys, not like they’re doing this out of the goodness of their heart. ### Analysis: categories: Experience, Experience, Experience, Pricing, aspects: Customer service, Instructions, Technology, Cost, sentiments: negative, negative, negative, negative )))
### Review: title: The Absolute WORST, content: Save your time, look up a local urgent care that offers telehealth or cough up $59 for a virtual appt at CVS. Had 7 appointments canceled meanwhile following ALL the reps instructions. The best was being called by some woman after a 40 minute video wait, telling me providers were readily available for calls (not videos) - even had her do a practice test confirming I could receive private and unknown calls before I agreed to switch - sure enough, I agree & 5 minutes later get an email my appts been canceled for the 7th time. Next person on the phone is another idiot, saying I missed the call.. well my ‘heads up appt soon’ text came at 5:10, appt canceled at 5:11, and my call log shows I was off the phone with Their rep by 5:05.. so how does that math work? Terribly uninformed employees, embarrassingly inefficient technology.. no wonder the stock sunk like a rock. Pay up for a Zoom business account instead of f’n people around for 3 hours with zero resolution!!!! BTW your insurance pays for it guys, not like they’re doing this out of the goodness of their heart. ### Analysis: categories: (Experience, Experience, Experience, Pricing) aspects: (Customer service, Instructions, Technology, Cost) sentiments: (negative, negative, negative, negative) )))