Great when it works - headache when it doesn’t
I’ve been using this app for at least a year now, and have found the developers don’t do much to fix bugs with every update. For as long as I’ve used this app I have never been able to upload a photo from my camera roll. It loves to hang during the request process where I’ll need to start over again multiple times, it never saves my health insurance info so I always need to find my card to input that info, and if you’re unlucky enough to get a doctor who doesn’t understand how to troubleshoot their end then you’re stuck with never seeing the doctor because the video chat won’t connect. I’ve only had this last scenario occur 2-3 times with the same pediatrician in our area. Very irritating. , , However, if you don’t run into any of these problems (you will), then the service is pretty amazing! I don’t use the web portal much since I’m always mobile. Just wish they took this app more seriously.
Functionality, Functionality, Functionality, Service, Service
Video chat, Photo upload, Insurance info, Appointment availability, Video chat
negative, negative, negative, negative, positive
Functionality - Video chat - negative, Functionality - Photo upload - negative, Functionality - Insurance info - negative, Service - Appointment availability - negative, Service - Video chat - positive
### USER: Great when it works - headache when it doesn’t: I’ve been using this app for at least a year now, and have found the developers don’t do much to fix bugs with every update. For as long as I’ve used this app I have never been able to upload a photo from my camera roll. It loves to hang during the request process where I’ll need to start over again multiple times, it never saves my health insurance info so I always need to find my card to input that info, and if you’re unlucky enough to get a doctor who doesn’t understand how to troubleshoot their end then you’re stuck with never seeing the doctor because the video chat won’t connect. I’ve only had this last scenario occur 2-3 times with the same pediatrician in our area. Very irritating. , , However, if you don’t run into any of these problems (you will), then the service is pretty amazing! I don’t use the web portal much since I’m always mobile. Just wish they took this app more seriously. ### ASSISTANT: Functionality - Video chat - negative, Functionality - Photo upload - negative, Functionality - Insurance info - negative, Service - Appointment availability - negative, Service - Video chat - positive )))
### Review: title: Great when it works - headache when it doesn’t, content: I’ve been using this app for at least a year now, and have found the developers don’t do much to fix bugs with every update. For as long as I’ve used this app I have never been able to upload a photo from my camera roll. It loves to hang during the request process where I’ll need to start over again multiple times, it never saves my health insurance info so I always need to find my card to input that info, and if you’re unlucky enough to get a doctor who doesn’t understand how to troubleshoot their end then you’re stuck with never seeing the doctor because the video chat won’t connect. I’ve only had this last scenario occur 2-3 times with the same pediatrician in our area. Very irritating. , , However, if you don’t run into any of these problems (you will), then the service is pretty amazing! I don’t use the web portal much since I’m always mobile. Just wish they took this app more seriously. ### Analysis: categories: Functionality, Functionality, Functionality, Service, Service, aspects: Video chat, Photo upload, Insurance info, Appointment availability, Video chat, sentiments: negative, negative, negative, negative, positive )))
### Review: title: Great when it works - headache when it doesn’t, content: I’ve been using this app for at least a year now, and have found the developers don’t do much to fix bugs with every update. For as long as I’ve used this app I have never been able to upload a photo from my camera roll. It loves to hang during the request process where I’ll need to start over again multiple times, it never saves my health insurance info so I always need to find my card to input that info, and if you’re unlucky enough to get a doctor who doesn’t understand how to troubleshoot their end then you’re stuck with never seeing the doctor because the video chat won’t connect. I’ve only had this last scenario occur 2-3 times with the same pediatrician in our area. Very irritating. , , However, if you don’t run into any of these problems (you will), then the service is pretty amazing! I don’t use the web portal much since I’m always mobile. Just wish they took this app more seriously. ### Analysis: categories: (Functionality, Functionality, Functionality, Service, Service) aspects: (Video chat, Photo upload, Insurance info, Appointment availability, Video chat) sentiments: (negative, negative, negative, negative, positive) )))