Great idea, poor execution
Teladoc offers connectivity and services in a unique manner during unprecedented times. However the app whether via mobile or browser interface is clunky and sends too many customer review notifications and/or has too many hiccups in contacting your provider of choice insofar as setting up and confirming appointments.  I would like the setting up of appointments to be smoother with quicker opportunities reschedule (<72 h).  For example, my provider scheduled a meeting for a date and time and chose the wrong AM/PM which I did not catch until the reminder day 72h prior.  And instead of being able to suggest the same day and new correct time in the evening (PM), I have to request a different day, potentially screwing up my schedule.  There should be a way to fix this and reset for the same day.
App-Functionality, App-Functionality, App-Functionality, App-Functionality
User Interface, Customer Support, Appointment Scheduling, Notifications
Negative, Negative, Negative, Negative
App-Functionality - User Interface - Negative, App-Functionality - Customer Support - Negative, App-Functionality - Appointment Scheduling - Negative, App-Functionality - Notifications - Negative
### USER: Great idea, poor execution: Teladoc offers connectivity and services in a unique manner during unprecedented times. However the app whether via mobile or browser interface is clunky and sends too many customer review notifications and/or has too many hiccups in contacting your provider of choice insofar as setting up and confirming appointments.  I would like the setting up of appointments to be smoother with quicker opportunities reschedule (<72 h).  For example, my provider scheduled a meeting for a date and time and chose the wrong AM/PM which I did not catch until the reminder day 72h prior.  And instead of being able to suggest the same day and new correct time in the evening (PM), I have to request a different day, potentially screwing up my schedule.  There should be a way to fix this and reset for the same day. ### ASSISTANT: App-Functionality - User Interface - Negative, App-Functionality - Customer Support - Negative, App-Functionality - Appointment Scheduling - Negative, App-Functionality - Notifications - Negative )))
### Review: title: Great idea, poor execution, content: Teladoc offers connectivity and services in a unique manner during unprecedented times. However the app whether via mobile or browser interface is clunky and sends too many customer review notifications and/or has too many hiccups in contacting your provider of choice insofar as setting up and confirming appointments.  I would like the setting up of appointments to be smoother with quicker opportunities reschedule (<72 h).  For example, my provider scheduled a meeting for a date and time and chose the wrong AM/PM which I did not catch until the reminder day 72h prior.  And instead of being able to suggest the same day and new correct time in the evening (PM), I have to request a different day, potentially screwing up my schedule.  There should be a way to fix this and reset for the same day. ### Analysis: categories: App-Functionality, App-Functionality, App-Functionality, App-Functionality, aspects: User Interface, Customer Support, Appointment Scheduling, Notifications, sentiments: Negative, Negative, Negative, Negative )))
### Review: title: Great idea, poor execution, content: Teladoc offers connectivity and services in a unique manner during unprecedented times. However the app whether via mobile or browser interface is clunky and sends too many customer review notifications and/or has too many hiccups in contacting your provider of choice insofar as setting up and confirming appointments.  I would like the setting up of appointments to be smoother with quicker opportunities reschedule (<72 h).  For example, my provider scheduled a meeting for a date and time and chose the wrong AM/PM which I did not catch until the reminder day 72h prior.  And instead of being able to suggest the same day and new correct time in the evening (PM), I have to request a different day, potentially screwing up my schedule.  There should be a way to fix this and reset for the same day. ### Analysis: categories: (App-Functionality, App-Functionality, App-Functionality, App-Functionality) aspects: (User Interface, Customer Support, Appointment Scheduling, Notifications) sentiments: (Negative, Negative, Negative, Negative) )))