Problem Resolved
Received several notifications that I have updates in my account from doctor. Logged into app and no messages appeared. Tried this several times to no avail and then called Teladoc back and was instructed to delete app and reinstall. If that doesn’t work try a pc which I do not have available. Deleted app and reinstalled but still not able to see messages. Help!!!, Updated: Called Teladoc back and representative verified user name which was incorrect. Problem resolved and I would recommend Teladoc to others when going to pcp or Urgent Care is not an option. The representatives and doctors were very helpful and attentive. Thank you!!!
Customer Service, App, App, Customer Service, Customer Service
Helpfulness, Functionality, Functionality, Professionalism, Responsiveness
Positive, Negative, Neutral, Positive, Positive
Customer Service - Helpfulness - Positive, App - Functionality - Negative, App - Functionality - Neutral, Customer Service - Professionalism - Positive, Customer Service - Responsiveness - Positive
### USER: Problem Resolved: Received several notifications that I have updates in my account from doctor. Logged into app and no messages appeared. Tried this several times to no avail and then called Teladoc back and was instructed to delete app and reinstall. If that doesn’t work try a pc which I do not have available. Deleted app and reinstalled but still not able to see messages. Help!!!, Updated: Called Teladoc back and representative verified user name which was incorrect. Problem resolved and I would recommend Teladoc to others when going to pcp or Urgent Care is not an option. The representatives and doctors were very helpful and attentive. Thank you!!! ### ASSISTANT: Customer Service - Helpfulness - Positive, App - Functionality - Negative, App - Functionality - Neutral, Customer Service - Professionalism - Positive, Customer Service - Responsiveness - Positive )))
### Review: title: Problem Resolved, content: Received several notifications that I have updates in my account from doctor. Logged into app and no messages appeared. Tried this several times to no avail and then called Teladoc back and was instructed to delete app and reinstall. If that doesn’t work try a pc which I do not have available. Deleted app and reinstalled but still not able to see messages. Help!!!, Updated: Called Teladoc back and representative verified user name which was incorrect. Problem resolved and I would recommend Teladoc to others when going to pcp or Urgent Care is not an option. The representatives and doctors were very helpful and attentive. Thank you!!! ### Analysis: categories: Customer Service, App, App, Customer Service, Customer Service, aspects: Helpfulness, Functionality, Functionality, Professionalism, Responsiveness, sentiments: Positive, Negative, Neutral, Positive, Positive )))
### Review: title: Problem Resolved, content: Received several notifications that I have updates in my account from doctor. Logged into app and no messages appeared. Tried this several times to no avail and then called Teladoc back and was instructed to delete app and reinstall. If that doesn’t work try a pc which I do not have available. Deleted app and reinstalled but still not able to see messages. Help!!!, Updated: Called Teladoc back and representative verified user name which was incorrect. Problem resolved and I would recommend Teladoc to others when going to pcp or Urgent Care is not an option. The representatives and doctors were very helpful and attentive. Thank you!!! ### Analysis: categories: (Customer Service, App, App, Customer Service, Customer Service) aspects: (Helpfulness, Functionality, Functionality, Professionalism, Responsiveness) sentiments: (Positive, Negative, Neutral, Positive, Positive) )))