No way to communicate with provider
They claim you can message with your provider within 7 days of an appointment and call customer service after that. Called for a prescription refill to get me to my next scheduled appointment. First sent to a voicemail. Second I emailed the email address given in the teladoc voicemail message. They responded to call customer service. When I called I got a third party who said they have no way of getting a message to my provider I’ve already established with. While she was troubleshooting with her supervisor they disconnected the line with zero follow up., , I do not understand why it is IMPOSSIBLE to request a simple refill from a provider I have established with and have follow up scheduled. Teladoc is supposed to make getting mental health care easy however instead it has added SIGIFICANT ADDITIONAL ANXIETY to my life.
Healthcare, Healthcare, Healthcare
Communication, Service, Anxiety
Negative, Negative, Negative
Healthcare - Communication - Negative, Healthcare - Service - Negative, Healthcare - Anxiety - Negative
### USER: No way to communicate with provider: They claim you can message with your provider within 7 days of an appointment and call customer service after that. Called for a prescription refill to get me to my next scheduled appointment. First sent to a voicemail. Second I emailed the email address given in the teladoc voicemail message. They responded to call customer service. When I called I got a third party who said they have no way of getting a message to my provider I’ve already established with. While she was troubleshooting with her supervisor they disconnected the line with zero follow up., , I do not understand why it is IMPOSSIBLE to request a simple refill from a provider I have established with and have follow up scheduled. Teladoc is supposed to make getting mental health care easy however instead it has added SIGIFICANT ADDITIONAL ANXIETY to my life. ### ASSISTANT: Healthcare - Communication - Negative, Healthcare - Service - Negative, Healthcare - Anxiety - Negative )))
### Review: title: No way to communicate with provider, content: They claim you can message with your provider within 7 days of an appointment and call customer service after that. Called for a prescription refill to get me to my next scheduled appointment. First sent to a voicemail. Second I emailed the email address given in the teladoc voicemail message. They responded to call customer service. When I called I got a third party who said they have no way of getting a message to my provider I’ve already established with. While she was troubleshooting with her supervisor they disconnected the line with zero follow up., , I do not understand why it is IMPOSSIBLE to request a simple refill from a provider I have established with and have follow up scheduled. Teladoc is supposed to make getting mental health care easy however instead it has added SIGIFICANT ADDITIONAL ANXIETY to my life. ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Communication, Service, Anxiety, sentiments: Negative, Negative, Negative )))
### Review: title: No way to communicate with provider, content: They claim you can message with your provider within 7 days of an appointment and call customer service after that. Called for a prescription refill to get me to my next scheduled appointment. First sent to a voicemail. Second I emailed the email address given in the teladoc voicemail message. They responded to call customer service. When I called I got a third party who said they have no way of getting a message to my provider I’ve already established with. While she was troubleshooting with her supervisor they disconnected the line with zero follow up., , I do not understand why it is IMPOSSIBLE to request a simple refill from a provider I have established with and have follow up scheduled. Teladoc is supposed to make getting mental health care easy however instead it has added SIGIFICANT ADDITIONAL ANXIETY to my life. ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Communication, Service, Anxiety) sentiments: (Negative, Negative, Negative) )))