Mental health appointment was not honored
My first mental health appointment with Teladoc., , Despite being given many options and times to choose from, unlike general Teladoc calls, mental health calls with a psychiatrist require a week or so of wait time. No problem here., , So I make the appointment on a Monday, the Dr confirms it on Tuesday for one of our 3 available times based on both our calendars for Friday at 4p., , Friday at 4p arrives, I patiently wait for the call and it never comes. I check the app, and it confirms that indeed my appointment is for NOW., , I contact Teladoc support at 4:30 to ask what my next steps should be…long story short…nothing they are able to do. Recommendation is to make another appointment. Meaning: tough luck. You can wait another week, , I also emailed Teladoc support at 4:30p, but have yet to hear., , At 4:41p I get a text/ email from Teladoc telling me to check my app messages. The doctor denied my confirmed appointment. 41 minutes into the appointment? No chance to reschedule. No opportunity to interact and troubleshoot.  , , The cancellation note provides a link to schedule with other providers. But it sends me to a list of therapists, who can’t prescribe Rxs. The system does not seem to differentiate between the specialists., , So here I am. Wasted a week, and am concerned will likely waste another one if I make another appointment and once again there is 0 accountability or follow through., , Terrible experience.
Scheduling
Appointment scheduling
negative
Scheduling - Appointment scheduling - negative
### USER: Mental health appointment was not honored: My first mental health appointment with Teladoc., , Despite being given many options and times to choose from, unlike general Teladoc calls, mental health calls with a psychiatrist require a week or so of wait time. No problem here., , So I make the appointment on a Monday, the Dr confirms it on Tuesday for one of our 3 available times based on both our calendars for Friday at 4p., , Friday at 4p arrives, I patiently wait for the call and it never comes. I check the app, and it confirms that indeed my appointment is for NOW., , I contact Teladoc support at 4:30 to ask what my next steps should be…long story short…nothing they are able to do. Recommendation is to make another appointment. Meaning: tough luck. You can wait another week, , I also emailed Teladoc support at 4:30p, but have yet to hear., , At 4:41p I get a text/ email from Teladoc telling me to check my app messages. The doctor denied my confirmed appointment. 41 minutes into the appointment? No chance to reschedule. No opportunity to interact and troubleshoot.  , , The cancellation note provides a link to schedule with other providers. But it sends me to a list of therapists, who can’t prescribe Rxs. The system does not seem to differentiate between the specialists., , So here I am. Wasted a week, and am concerned will likely waste another one if I make another appointment and once again there is 0 accountability or follow through., , Terrible experience. ### ASSISTANT: Scheduling - Appointment scheduling - negative )))
### Review: title: Mental health appointment was not honored, content: My first mental health appointment with Teladoc., , Despite being given many options and times to choose from, unlike general Teladoc calls, mental health calls with a psychiatrist require a week or so of wait time. No problem here., , So I make the appointment on a Monday, the Dr confirms it on Tuesday for one of our 3 available times based on both our calendars for Friday at 4p., , Friday at 4p arrives, I patiently wait for the call and it never comes. I check the app, and it confirms that indeed my appointment is for NOW., , I contact Teladoc support at 4:30 to ask what my next steps should be…long story short…nothing they are able to do. Recommendation is to make another appointment. Meaning: tough luck. You can wait another week, , I also emailed Teladoc support at 4:30p, but have yet to hear., , At 4:41p I get a text/ email from Teladoc telling me to check my app messages. The doctor denied my confirmed appointment. 41 minutes into the appointment? No chance to reschedule. No opportunity to interact and troubleshoot.  , , The cancellation note provides a link to schedule with other providers. But it sends me to a list of therapists, who can’t prescribe Rxs. The system does not seem to differentiate between the specialists., , So here I am. Wasted a week, and am concerned will likely waste another one if I make another appointment and once again there is 0 accountability or follow through., , Terrible experience. ### Analysis: categories: Scheduling, aspects: Appointment scheduling, sentiments: negative )))
### Review: title: Mental health appointment was not honored, content: My first mental health appointment with Teladoc., , Despite being given many options and times to choose from, unlike general Teladoc calls, mental health calls with a psychiatrist require a week or so of wait time. No problem here., , So I make the appointment on a Monday, the Dr confirms it on Tuesday for one of our 3 available times based on both our calendars for Friday at 4p., , Friday at 4p arrives, I patiently wait for the call and it never comes. I check the app, and it confirms that indeed my appointment is for NOW., , I contact Teladoc support at 4:30 to ask what my next steps should be…long story short…nothing they are able to do. Recommendation is to make another appointment. Meaning: tough luck. You can wait another week, , I also emailed Teladoc support at 4:30p, but have yet to hear., , At 4:41p I get a text/ email from Teladoc telling me to check my app messages. The doctor denied my confirmed appointment. 41 minutes into the appointment? No chance to reschedule. No opportunity to interact and troubleshoot.  , , The cancellation note provides a link to schedule with other providers. But it sends me to a list of therapists, who can’t prescribe Rxs. The system does not seem to differentiate between the specialists., , So here I am. Wasted a week, and am concerned will likely waste another one if I make another appointment and once again there is 0 accountability or follow through., , Terrible experience. ### Analysis: categories: (Scheduling) aspects: (Appointment scheduling) sentiments: (negative) )))