Very Disappointing
This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. , , That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers.
App Features, App Features, Customer Service, App Performance, App Features
Design, Interface, Responsiveness, Speed, Appointment Scheduling
Positive, Positive, Negative, Negative, Negative
App Features - Design - Positive, App Features - Interface - Positive, Customer Service - Responsiveness - Negative, App Performance - Speed - Negative, App Features - Appointment Scheduling - Negative
### USER: Very Disappointing: This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. , , That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers. ### ASSISTANT: App Features - Design - Positive, App Features - Interface - Positive, Customer Service - Responsiveness - Negative, App Performance - Speed - Negative, App Features - Appointment Scheduling - Negative )))
### Review: title: Very Disappointing, content: This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. , , That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers. ### Analysis: categories: App Features, App Features, Customer Service, App Performance, App Features, aspects: Design, Interface, Responsiveness, Speed, Appointment Scheduling, sentiments: Positive, Positive, Negative, Negative, Negative )))
### Review: title: Very Disappointing, content: This is one of those bad experience reviews that happen when there's a problem, so I'd still try it out and see if it works for you. , , That being said, what an utter disappointment the experience with Teladoc has been. Sure, it's beautifully designed and the transitions from page to page are pleasing, but that's where the compliments end. SLOW as mollases, as if it is trying to make a connection with Pluto. Wide variety of choices in counselors and therapists, if only I could have gotten one to approve my requested times and dates for appointment. The app does not give you available days or times, you have to guess when they are available. WHY WOULD YOU BOTHER?!? I don't want an appointment in a month, I want it next week - two weeks would have been fine. Really adding insult to injury when you leave a voice mail and send an email to customer service at Teladoc and get absolutely no response. Not one. Unprofessional, unorganized, laughably structured. Teladoc is a joke of an app that should be taken off the App Store until they do it right. Lord knows I'll get a response on this public review, but if Teladoc is reading this - I won't be reaching out to you for a solution, you only get one chance and you messed up. Answer to your dissatisfied customers. ### Analysis: categories: (App Features, App Features, Customer Service, App Performance, App Features) aspects: (Design, Interface, Responsiveness, Speed, Appointment Scheduling) sentiments: (Positive, Positive, Negative, Negative, Negative) )))