2 hours?! Unacceptable wait time
Both times I’ve attempted to use teladoc, I’ve encountered prohibitively long wait times. Tonight I accidentally spilled boiling water on my thigh and got scalded pretty badly. I used the service to try and see someone for a video visit and here I am… 2+ hours later, no doctor. The same thing happened last time, but that time I waited. I can’t do it anymore this time. I’ve gotten 3 messages asking if I’m still there before I got disconnected and had to rejoin. Did I get moved to the back of the queue? Who knows! The initial prompts say you’ll get an email once a provider is ready to see you so you can join the waiting room. That came immediately and that’s when the 2-hour clock started ticking, btw… god forbid the doctor waits the 10 seconds it takes the patient to join. Better we all wait 2+ hours, I guess. What a gross business model. Never again.
Customer Service
Wait Time
negative
Customer Service - Wait Time - negative
### USER: 2 hours?! Unacceptable wait time: Both times I’ve attempted to use teladoc, I’ve encountered prohibitively long wait times. Tonight I accidentally spilled boiling water on my thigh and got scalded pretty badly. I used the service to try and see someone for a video visit and here I am… 2+ hours later, no doctor. The same thing happened last time, but that time I waited. I can’t do it anymore this time. I’ve gotten 3 messages asking if I’m still there before I got disconnected and had to rejoin. Did I get moved to the back of the queue? Who knows! The initial prompts say you’ll get an email once a provider is ready to see you so you can join the waiting room. That came immediately and that’s when the 2-hour clock started ticking, btw… god forbid the doctor waits the 10 seconds it takes the patient to join. Better we all wait 2+ hours, I guess. What a gross business model. Never again. ### ASSISTANT: Customer Service - Wait Time - negative )))
### Review: title: 2 hours?! Unacceptable wait time, content: Both times I’ve attempted to use teladoc, I’ve encountered prohibitively long wait times. Tonight I accidentally spilled boiling water on my thigh and got scalded pretty badly. I used the service to try and see someone for a video visit and here I am… 2+ hours later, no doctor. The same thing happened last time, but that time I waited. I can’t do it anymore this time. I’ve gotten 3 messages asking if I’m still there before I got disconnected and had to rejoin. Did I get moved to the back of the queue? Who knows! The initial prompts say you’ll get an email once a provider is ready to see you so you can join the waiting room. That came immediately and that’s when the 2-hour clock started ticking, btw… god forbid the doctor waits the 10 seconds it takes the patient to join. Better we all wait 2+ hours, I guess. What a gross business model. Never again. ### Analysis: categories: Customer Service, aspects: Wait Time, sentiments: negative )))
### Review: title: 2 hours?! Unacceptable wait time, content: Both times I’ve attempted to use teladoc, I’ve encountered prohibitively long wait times. Tonight I accidentally spilled boiling water on my thigh and got scalded pretty badly. I used the service to try and see someone for a video visit and here I am… 2+ hours later, no doctor. The same thing happened last time, but that time I waited. I can’t do it anymore this time. I’ve gotten 3 messages asking if I’m still there before I got disconnected and had to rejoin. Did I get moved to the back of the queue? Who knows! The initial prompts say you’ll get an email once a provider is ready to see you so you can join the waiting room. That came immediately and that’s when the 2-hour clock started ticking, btw… god forbid the doctor waits the 10 seconds it takes the patient to join. Better we all wait 2+ hours, I guess. What a gross business model. Never again. ### Analysis: categories: (Customer Service) aspects: (Wait Time) sentiments: (negative) )))