Room for improvement
I’ve been using teledoc for about 6 mos. Now. Mostly it’s a wonderful service. Especially if it’s also covered via your health insurance. However , and this is very annoying for me. The sheer volume of messages and emails received every single day is enough to make me want to drop the app and all association with it. You get notification for every single message and you will get multiple messages covering the same ground! Worst thing about it is you cannot delete them. They just build up in the app! I’m sorry but by next year when I qualify for full Medicare , I’m done with this mess. I’ve emailed , called , called , emailed again. They don’t listen. Have absolutely no inclination to make any change whatsoever. For me it’s a deal breaker. Yes I can turn off notifications but you open the app and you are greeted with how many messages you have as well as have emails clogging the inbox indicating you have important unread messages. This unfortunate occurrence has severely impacted my otherwise good opinion.
App, App, App
Notifications, Customer Service, User Interface
Negative, Negative, Negative
App - Notifications - Negative, App - Customer Service - Negative, App - User Interface - Negative
### USER: Room for improvement: I’ve been using teledoc for about 6 mos. Now. Mostly it’s a wonderful service. Especially if it’s also covered via your health insurance. However , and this is very annoying for me. The sheer volume of messages and emails received every single day is enough to make me want to drop the app and all association with it. You get notification for every single message and you will get multiple messages covering the same ground! Worst thing about it is you cannot delete them. They just build up in the app! I’m sorry but by next year when I qualify for full Medicare , I’m done with this mess. I’ve emailed , called , called , emailed again. They don’t listen. Have absolutely no inclination to make any change whatsoever. For me it’s a deal breaker. Yes I can turn off notifications but you open the app and you are greeted with how many messages you have as well as have emails clogging the inbox indicating you have important unread messages. This unfortunate occurrence has severely impacted my otherwise good opinion. ### ASSISTANT: App - Notifications - Negative, App - Customer Service - Negative, App - User Interface - Negative )))
### Review: title: Room for improvement, content: I’ve been using teledoc for about 6 mos. Now. Mostly it’s a wonderful service. Especially if it’s also covered via your health insurance. However , and this is very annoying for me. The sheer volume of messages and emails received every single day is enough to make me want to drop the app and all association with it. You get notification for every single message and you will get multiple messages covering the same ground! Worst thing about it is you cannot delete them. They just build up in the app! I’m sorry but by next year when I qualify for full Medicare , I’m done with this mess. I’ve emailed , called , called , emailed again. They don’t listen. Have absolutely no inclination to make any change whatsoever. For me it’s a deal breaker. Yes I can turn off notifications but you open the app and you are greeted with how many messages you have as well as have emails clogging the inbox indicating you have important unread messages. This unfortunate occurrence has severely impacted my otherwise good opinion. ### Analysis: categories: App, App, App, aspects: Notifications, Customer Service, User Interface, sentiments: Negative, Negative, Negative )))
### Review: title: Room for improvement, content: I’ve been using teledoc for about 6 mos. Now. Mostly it’s a wonderful service. Especially if it’s also covered via your health insurance. However , and this is very annoying for me. The sheer volume of messages and emails received every single day is enough to make me want to drop the app and all association with it. You get notification for every single message and you will get multiple messages covering the same ground! Worst thing about it is you cannot delete them. They just build up in the app! I’m sorry but by next year when I qualify for full Medicare , I’m done with this mess. I’ve emailed , called , called , emailed again. They don’t listen. Have absolutely no inclination to make any change whatsoever. For me it’s a deal breaker. Yes I can turn off notifications but you open the app and you are greeted with how many messages you have as well as have emails clogging the inbox indicating you have important unread messages. This unfortunate occurrence has severely impacted my otherwise good opinion. ### Analysis: categories: (App, App, App) aspects: (Notifications, Customer Service, User Interface) sentiments: (Negative, Negative, Negative) )))