Lot’s of cancellations…
Teledoc providers have been very knowledgeable and great at what they do.  However, it does not seem uncommon for them to cancel scheduled appointments shortly before a scheduled time or not show up at all at the scheduled time.  I have experienced this issue within at least three providers in two different specialties. , , Also, I was completely surprised that when I needed to cancel an appointment with 3 days notice, I could not simply do so through the app.  I had to call an 800 number, answer all of my security questions, and then be told by the very nice patient services specialist that she would put in a cancellation ticket, and somewhat would call me about it.  It seems extremely inconvenient and inefficient that I was not able to just hit a cancellation link in either my email confirmation or in the app., , Two stars today for the quality of the providers…not their conduct.
Service, Service, Service
Quality, Reliability, Appointment setup
positive, negative, negative
Service - Quality - positive, Service - Reliability - negative, Service - Appointment setup - negative
### USER: Lot’s of cancellations…: Teledoc providers have been very knowledgeable and great at what they do.  However, it does not seem uncommon for them to cancel scheduled appointments shortly before a scheduled time or not show up at all at the scheduled time.  I have experienced this issue within at least three providers in two different specialties. , , Also, I was completely surprised that when I needed to cancel an appointment with 3 days notice, I could not simply do so through the app.  I had to call an 800 number, answer all of my security questions, and then be told by the very nice patient services specialist that she would put in a cancellation ticket, and somewhat would call me about it.  It seems extremely inconvenient and inefficient that I was not able to just hit a cancellation link in either my email confirmation or in the app., , Two stars today for the quality of the providers…not their conduct. ### ASSISTANT: Service - Quality - positive, Service - Reliability - negative, Service - Appointment setup - negative )))
### Review: title: Lot’s of cancellations…, content: Teledoc providers have been very knowledgeable and great at what they do.  However, it does not seem uncommon for them to cancel scheduled appointments shortly before a scheduled time or not show up at all at the scheduled time.  I have experienced this issue within at least three providers in two different specialties. , , Also, I was completely surprised that when I needed to cancel an appointment with 3 days notice, I could not simply do so through the app.  I had to call an 800 number, answer all of my security questions, and then be told by the very nice patient services specialist that she would put in a cancellation ticket, and somewhat would call me about it.  It seems extremely inconvenient and inefficient that I was not able to just hit a cancellation link in either my email confirmation or in the app., , Two stars today for the quality of the providers…not their conduct. ### Analysis: categories: Service, Service, Service, aspects: Quality, Reliability, Appointment setup, sentiments: positive, negative, negative )))
### Review: title: Lot’s of cancellations…, content: Teledoc providers have been very knowledgeable and great at what they do.  However, it does not seem uncommon for them to cancel scheduled appointments shortly before a scheduled time or not show up at all at the scheduled time.  I have experienced this issue within at least three providers in two different specialties. , , Also, I was completely surprised that when I needed to cancel an appointment with 3 days notice, I could not simply do so through the app.  I had to call an 800 number, answer all of my security questions, and then be told by the very nice patient services specialist that she would put in a cancellation ticket, and somewhat would call me about it.  It seems extremely inconvenient and inefficient that I was not able to just hit a cancellation link in either my email confirmation or in the app., , Two stars today for the quality of the providers…not their conduct. ### Analysis: categories: (Service, Service, Service) aspects: (Quality, Reliability, Appointment setup) sentiments: (positive, negative, negative) )))