Frustratingly unresponsive
The app is absolutely a nightmare to use. It’s unresponsive and buggy. Each screen and step takes ages to load and it was not due to internet issues, as it was consistently an issue at home, office, coffee shop. The buttons don’t work and every single time I login to check my messages after a televisit, the app prompted me to log out and back in again.  I did this numerous times to no avail and still have not been able to access my secure messages. It may honestly have been quicker to have visited an urgent care near me and see a provider in person. , , I thought it was just a buggy app but I attempted to use the website for a visit and was met with similarly atrocious wait times for loading and was in fact unable to successfully upload any photos for my visit.  , It’s a great idea to have a convenient little app to put you in touch with medical providers without having to make an appointment with your physician or deal with wait times at a medical office or urgent care. However, the UI is in need of much work to provide a functional experience for users/patients.  I hope these issues get resolved soon.
App Usability, App Usability, App Usability, App Usability, App Usability, App Usability, App Idea
Responsiveness, Speed, Interface, Login, Navigation, Security, Convenience
negative, negative, negative, negative, negative, negative, positive
App Usability - Responsiveness - negative, App Usability - Speed - negative, App Usability - Interface - negative, App Usability - Login - negative, App Usability - Navigation - negative, App Usability - Security - negative, App Idea - Convenience - positive
### USER: Frustratingly unresponsive: The app is absolutely a nightmare to use. It’s unresponsive and buggy. Each screen and step takes ages to load and it was not due to internet issues, as it was consistently an issue at home, office, coffee shop. The buttons don’t work and every single time I login to check my messages after a televisit, the app prompted me to log out and back in again.  I did this numerous times to no avail and still have not been able to access my secure messages. It may honestly have been quicker to have visited an urgent care near me and see a provider in person. , , I thought it was just a buggy app but I attempted to use the website for a visit and was met with similarly atrocious wait times for loading and was in fact unable to successfully upload any photos for my visit.  , It’s a great idea to have a convenient little app to put you in touch with medical providers without having to make an appointment with your physician or deal with wait times at a medical office or urgent care. However, the UI is in need of much work to provide a functional experience for users/patients.  I hope these issues get resolved soon. ### ASSISTANT: App Usability - Responsiveness - negative, App Usability - Speed - negative, App Usability - Interface - negative, App Usability - Login - negative, App Usability - Navigation - negative, App Usability - Security - negative, App Idea - Convenience - positive )))
### Review: title: Frustratingly unresponsive, content: The app is absolutely a nightmare to use. It’s unresponsive and buggy. Each screen and step takes ages to load and it was not due to internet issues, as it was consistently an issue at home, office, coffee shop. The buttons don’t work and every single time I login to check my messages after a televisit, the app prompted me to log out and back in again.  I did this numerous times to no avail and still have not been able to access my secure messages. It may honestly have been quicker to have visited an urgent care near me and see a provider in person. , , I thought it was just a buggy app but I attempted to use the website for a visit and was met with similarly atrocious wait times for loading and was in fact unable to successfully upload any photos for my visit.  , It’s a great idea to have a convenient little app to put you in touch with medical providers without having to make an appointment with your physician or deal with wait times at a medical office or urgent care. However, the UI is in need of much work to provide a functional experience for users/patients.  I hope these issues get resolved soon. ### Analysis: categories: App Usability, App Usability, App Usability, App Usability, App Usability, App Usability, App Idea, aspects: Responsiveness, Speed, Interface, Login, Navigation, Security, Convenience, sentiments: negative, negative, negative, negative, negative, negative, positive )))
### Review: title: Frustratingly unresponsive, content: The app is absolutely a nightmare to use. It’s unresponsive and buggy. Each screen and step takes ages to load and it was not due to internet issues, as it was consistently an issue at home, office, coffee shop. The buttons don’t work and every single time I login to check my messages after a televisit, the app prompted me to log out and back in again.  I did this numerous times to no avail and still have not been able to access my secure messages. It may honestly have been quicker to have visited an urgent care near me and see a provider in person. , , I thought it was just a buggy app but I attempted to use the website for a visit and was met with similarly atrocious wait times for loading and was in fact unable to successfully upload any photos for my visit.  , It’s a great idea to have a convenient little app to put you in touch with medical providers without having to make an appointment with your physician or deal with wait times at a medical office or urgent care. However, the UI is in need of much work to provide a functional experience for users/patients.  I hope these issues get resolved soon. ### Analysis: categories: (App Usability, App Usability, App Usability, App Usability, App Usability, App Usability, App Idea) aspects: (Responsiveness, Speed, Interface, Login, Navigation, Security, Convenience) sentiments: (negative, negative, negative, negative, negative, negative, positive) )))