Very Poor Customer Service
After paying them for a visit and requesting an excusal note, my provider Dr Philips let me know she’d be sending this note to the Behavioral Health department and I would be able to get it the next day. The Behavioral Health department has done nothing but give me the run around. First they made me fill out a bunch of unnecessary paperwork because they misunderstood the issue (which I had to call them to hear, they couldn’t be bothered to inform me themselves), then after advising me they’d be emailing me the note immediately after getting off the phone, I waited another hour for them to say they actually never had it. Now they’re claiming to be waiting on the provider, and treating me as if this is somehow my fault despite their multiple mess ups. Never again.
Customer Service
Customer Service
negative
Customer Service - Customer Service - negative
### USER: Very Poor Customer Service: After paying them for a visit and requesting an excusal note, my provider Dr Philips let me know she’d be sending this note to the Behavioral Health department and I would be able to get it the next day. The Behavioral Health department has done nothing but give me the run around. First they made me fill out a bunch of unnecessary paperwork because they misunderstood the issue (which I had to call them to hear, they couldn’t be bothered to inform me themselves), then after advising me they’d be emailing me the note immediately after getting off the phone, I waited another hour for them to say they actually never had it. Now they’re claiming to be waiting on the provider, and treating me as if this is somehow my fault despite their multiple mess ups. Never again. ### ASSISTANT: Customer Service - Customer Service - negative )))
### Review: title: Very Poor Customer Service, content: After paying them for a visit and requesting an excusal note, my provider Dr Philips let me know she’d be sending this note to the Behavioral Health department and I would be able to get it the next day. The Behavioral Health department has done nothing but give me the run around. First they made me fill out a bunch of unnecessary paperwork because they misunderstood the issue (which I had to call them to hear, they couldn’t be bothered to inform me themselves), then after advising me they’d be emailing me the note immediately after getting off the phone, I waited another hour for them to say they actually never had it. Now they’re claiming to be waiting on the provider, and treating me as if this is somehow my fault despite their multiple mess ups. Never again. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: negative )))
### Review: title: Very Poor Customer Service, content: After paying them for a visit and requesting an excusal note, my provider Dr Philips let me know she’d be sending this note to the Behavioral Health department and I would be able to get it the next day. The Behavioral Health department has done nothing but give me the run around. First they made me fill out a bunch of unnecessary paperwork because they misunderstood the issue (which I had to call them to hear, they couldn’t be bothered to inform me themselves), then after advising me they’d be emailing me the note immediately after getting off the phone, I waited another hour for them to say they actually never had it. Now they’re claiming to be waiting on the provider, and treating me as if this is somehow my fault despite their multiple mess ups. Never again. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (negative) )))