Customer service lacking
Today, I set up an account, requested a visit and was prescribed medication—all was very  professional and efficient. I was grateful to know that I could head straight from work to the pharmacy for an antibiotic to begin feeling better!    However, at that point, this service became  frustrating. The antibiotic never arrived at the pharmacy. The  Teladoc online account indicates it wasnt prescribed (though the other prescribed medication was).  Im sure it was an oversight, and I understand we are all human.  But, The pharmacist and I made 4 separate calls, and all ended in extensive time on hold ( greater than 10 minutes each time) until finally being prompted to provide customer info. At that point the calls were all immediately disconnected. I also messaged the Teladoc message center and sent a separate email from the drop down choice “problem with a prescription” through the help center. 60 more minutes passed, and no calls or emails.  I next submitted a Visit request and received a call from a provider within minutes. I hated to ask for a provider visit when I only needed to message a nurse, but I was running out of time before the pharmacy closing time. Please, fix or staff your help center/ message center, and/or create a better  process/access  for a patient to follow up.  , ~ Thank you
Customer service
Help Center
negative
App-Review: ('Customer service lacking', ': ', 'Today, I set up an account, requested a visit and was prescribed medication—all was very  professional and efficient. I was grateful to know that I could head straight from work to the pharmacy for an antibiotic to begin feeling better!    However, at that point, this service became  frustrating. The antibiotic never arrived at the pharmacy. The  Teladoc online account indicates it wasnt prescribed (though the other prescribed medication was).  Im sure it was an oversight, and I understand we are all human.  But, The pharmacist and I made 4 separate calls, and all ended in extensive time on hold ( greater than 10 minutes each time) until finally being prompted to provide customer info. At that point the calls were all immediately disconnected. I also messaged the Teladoc message center and sent a separate email from the drop down choice “problem with a prescription” through the help center. 60 more minutes passed, and no calls or emails.  I next submitted a Visit request and received a call from a provider within minutes. I hated to ask for a provider visit when I only needed to message a nurse, but I was running out of time before the pharmacy closing time. Please, fix or staff your help center/ message center, and/or create a better  process/access  for a patient to follow up.  \n~ Thank you'), Customer service - Help Center - negative
### USER: Customer service lacking: Today, I set up an account, requested a visit and was prescribed medication—all was very  professional and efficient. I was grateful to know that I could head straight from work to the pharmacy for an antibiotic to begin feeling better!    However, at that point, this service became  frustrating. The antibiotic never arrived at the pharmacy. The  Teladoc online account indicates it wasnt prescribed (though the other prescribed medication was).  Im sure it was an oversight, and I understand we are all human.  But, The pharmacist and I made 4 separate calls, and all ended in extensive time on hold ( greater than 10 minutes each time) until finally being prompted to provide customer info. At that point the calls were all immediately disconnected. I also messaged the Teladoc message center and sent a separate email from the drop down choice “problem with a prescription” through the help center. 60 more minutes passed, and no calls or emails.  I next submitted a Visit request and received a call from a provider within minutes. I hated to ask for a provider visit when I only needed to message a nurse, but I was running out of time before the pharmacy closing time. Please, fix or staff your help center/ message center, and/or create a better  process/access  for a patient to follow up.  , ~ Thank you ### ASSISTANT: App-Review: ('Customer service lacking', ': ', 'Today, I set up an account, requested a visit and was prescribed medication—all was very  professional and efficient. I was grateful to know that I could head straight from work to the pharmacy for an antibiotic to begin feeling better!    However, at that point, this service became  frustrating. The antibiotic never arrived at the pharmacy. The  Teladoc online account indicates it wasnt prescribed (though the other prescribed medication was).  Im sure it was an oversight, and I understand we are all human.  But, The pharmacist and I made 4 separate calls, and all ended in extensive time on hold ( greater than 10 minutes each time) until finally being prompted to provide customer info. At that point the calls were all immediately disconnected. I also messaged the Teladoc message center and sent a separate email from the drop down choice “problem with a prescription” through the help center. 60 more minutes passed, and no calls or emails.  I next submitted a Visit request and received a call from a provider within minutes. I hated to ask for a provider visit when I only needed to message a nurse, but I was running out of time before the pharmacy closing time. Please, fix or staff your help center/ message center, and/or create a better  process/access  for a patient to follow up.  \n~ Thank you'), Customer service - Help Center - negative )))
### Review: title: Customer service lacking, content: Today, I set up an account, requested a visit and was prescribed medication—all was very  professional and efficient. I was grateful to know that I could head straight from work to the pharmacy for an antibiotic to begin feeling better!    However, at that point, this service became  frustrating. The antibiotic never arrived at the pharmacy. The  Teladoc online account indicates it wasnt prescribed (though the other prescribed medication was).  Im sure it was an oversight, and I understand we are all human.  But, The pharmacist and I made 4 separate calls, and all ended in extensive time on hold ( greater than 10 minutes each time) until finally being prompted to provide customer info. At that point the calls were all immediately disconnected. I also messaged the Teladoc message center and sent a separate email from the drop down choice “problem with a prescription” through the help center. 60 more minutes passed, and no calls or emails.  I next submitted a Visit request and received a call from a provider within minutes. I hated to ask for a provider visit when I only needed to message a nurse, but I was running out of time before the pharmacy closing time. Please, fix or staff your help center/ message center, and/or create a better  process/access  for a patient to follow up.  , ~ Thank you ### Analysis: categories: Customer service, aspects: Help Center, sentiments: negative )))
### Review: title: Customer service lacking, content: Today, I set up an account, requested a visit and was prescribed medication—all was very  professional and efficient. I was grateful to know that I could head straight from work to the pharmacy for an antibiotic to begin feeling better!    However, at that point, this service became  frustrating. The antibiotic never arrived at the pharmacy. The  Teladoc online account indicates it wasnt prescribed (though the other prescribed medication was).  Im sure it was an oversight, and I understand we are all human.  But, The pharmacist and I made 4 separate calls, and all ended in extensive time on hold ( greater than 10 minutes each time) until finally being prompted to provide customer info. At that point the calls were all immediately disconnected. I also messaged the Teladoc message center and sent a separate email from the drop down choice “problem with a prescription” through the help center. 60 more minutes passed, and no calls or emails.  I next submitted a Visit request and received a call from a provider within minutes. I hated to ask for a provider visit when I only needed to message a nurse, but I was running out of time before the pharmacy closing time. Please, fix or staff your help center/ message center, and/or create a better  process/access  for a patient to follow up.  , ~ Thank you ### Analysis: categories: (Customer service) aspects: (Help Center) sentiments: (negative) )))