Not useful at best, maddening at worst
Login process on desktop is not just hard to use, it is impossible to use. App is slightly better, but app organization is counter-intuitive. It seems like it was built from the perspective of someone who thinks they know patients, but haven’t systematically interviewed and aggregated patient opinions to form an impactful design strategy. They are in dire need of some serious design leadership, from the highest levels down. , , Tried two therapists. Both were inexperienced. Both shared too many personal details, as though they thought we were gal pals, and seemed at times unaware this was a professional relationship. , , Deleted the app with no plans to use it again - too bad I’m paying for it through my employer’s health plan. Not useful.
App, App, App, App
Login Process, Organization, Design, Therapists
negative, negative, negative, negative
App - Login Process - negative, App - Organization - negative, App - Design - negative, App - Therapists - negative
### USER: Not useful at best, maddening at worst: Login process on desktop is not just hard to use, it is impossible to use. App is slightly better, but app organization is counter-intuitive. It seems like it was built from the perspective of someone who thinks they know patients, but haven’t systematically interviewed and aggregated patient opinions to form an impactful design strategy. They are in dire need of some serious design leadership, from the highest levels down. , , Tried two therapists. Both were inexperienced. Both shared too many personal details, as though they thought we were gal pals, and seemed at times unaware this was a professional relationship. , , Deleted the app with no plans to use it again - too bad I’m paying for it through my employer’s health plan. Not useful. ### ASSISTANT: App - Login Process - negative, App - Organization - negative, App - Design - negative, App - Therapists - negative )))
### Review: title: Not useful at best, maddening at worst, content: Login process on desktop is not just hard to use, it is impossible to use. App is slightly better, but app organization is counter-intuitive. It seems like it was built from the perspective of someone who thinks they know patients, but haven’t systematically interviewed and aggregated patient opinions to form an impactful design strategy. They are in dire need of some serious design leadership, from the highest levels down. , , Tried two therapists. Both were inexperienced. Both shared too many personal details, as though they thought we were gal pals, and seemed at times unaware this was a professional relationship. , , Deleted the app with no plans to use it again - too bad I’m paying for it through my employer’s health plan. Not useful. ### Analysis: categories: App, App, App, App, aspects: Login Process, Organization, Design, Therapists, sentiments: negative, negative, negative, negative )))
### Review: title: Not useful at best, maddening at worst, content: Login process on desktop is not just hard to use, it is impossible to use. App is slightly better, but app organization is counter-intuitive. It seems like it was built from the perspective of someone who thinks they know patients, but haven’t systematically interviewed and aggregated patient opinions to form an impactful design strategy. They are in dire need of some serious design leadership, from the highest levels down. , , Tried two therapists. Both were inexperienced. Both shared too many personal details, as though they thought we were gal pals, and seemed at times unaware this was a professional relationship. , , Deleted the app with no plans to use it again - too bad I’m paying for it through my employer’s health plan. Not useful. ### Analysis: categories: (App, App, App, App) aspects: (Login Process, Organization, Design, Therapists) sentiments: (negative, negative, negative, negative) )))