Unreliable
Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed.
Scheduling, Communication, Service
Scheduling, Communication, Service
negative, negative, negative
Scheduling - Scheduling - negative, Communication - Communication - negative, Service - Service - negative
### USER: Unreliable: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### ASSISTANT: Scheduling - Scheduling - negative, Communication - Communication - negative, Service - Service - negative )))
### Review: title: Unreliable, content: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### Analysis: categories: Scheduling, Communication, Service, aspects: Scheduling, Communication, Service, sentiments: negative, negative, negative )))
### Review: title: Unreliable, content: Horrible experience trying to schedule appointments. I was notified last minute that the psychiatrist cancelled even though they clearly state they would let me know within 48 hrs if my selected time doesn’t work for them. It’s frustrating because you have to wait a minimum of about 3-4 days before you’re allowed to schedule a new appt. Second time I tried to schedule new appointment the doctor kept changing times on me over the course of many days. It’s ridiculous and when I finally was able to see someone, our phone call cut off half way through due to the doctors poor cell service. It didn’t help the fact that they called me on a “Private” number so I couldn’t even call them back. I really didn’t even receive any service at all and was denied a refund even though our visit wasn’t completed. ### Analysis: categories: (Scheduling, Communication, Service) aspects: (Scheduling, Communication, Service) sentiments: (negative, negative, negative) )))