Horrible customer service and lack of structure
I called in for strep throat turning into bronchitis, and once I got a doctor on the phone I asked the doctor for antibiotics, but to my surprise she only prescribed me over the counter cough drops when I got to the pharmacy… not exactly $75 dollars well spent. I called and called trying to get my antibiotics but they wanted me to pay $75 dollars again to see another doctor. I tried all I could to just get some antibiotics, but to no avail. Looks like I’m going to see an in person doctor… do not do this if you have even a somewhat complicated case, or need follow up because they are very disorganized and you are just another cog in the machine to them trying to squeeze every penny out of you.
Customer Service
Customer Service
negative
Customer Service - Customer Service - negative
### USER: Horrible customer service and lack of structure: I called in for strep throat turning into bronchitis, and once I got a doctor on the phone I asked the doctor for antibiotics, but to my surprise she only prescribed me over the counter cough drops when I got to the pharmacy… not exactly $75 dollars well spent. I called and called trying to get my antibiotics but they wanted me to pay $75 dollars again to see another doctor. I tried all I could to just get some antibiotics, but to no avail. Looks like I’m going to see an in person doctor… do not do this if you have even a somewhat complicated case, or need follow up because they are very disorganized and you are just another cog in the machine to them trying to squeeze every penny out of you. ### ASSISTANT: Customer Service - Customer Service - negative )))
### Review: title: Horrible customer service and lack of structure, content: I called in for strep throat turning into bronchitis, and once I got a doctor on the phone I asked the doctor for antibiotics, but to my surprise she only prescribed me over the counter cough drops when I got to the pharmacy… not exactly $75 dollars well spent. I called and called trying to get my antibiotics but they wanted me to pay $75 dollars again to see another doctor. I tried all I could to just get some antibiotics, but to no avail. Looks like I’m going to see an in person doctor… do not do this if you have even a somewhat complicated case, or need follow up because they are very disorganized and you are just another cog in the machine to them trying to squeeze every penny out of you. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: negative )))
### Review: title: Horrible customer service and lack of structure, content: I called in for strep throat turning into bronchitis, and once I got a doctor on the phone I asked the doctor for antibiotics, but to my surprise she only prescribed me over the counter cough drops when I got to the pharmacy… not exactly $75 dollars well spent. I called and called trying to get my antibiotics but they wanted me to pay $75 dollars again to see another doctor. I tried all I could to just get some antibiotics, but to no avail. Looks like I’m going to see an in person doctor… do not do this if you have even a somewhat complicated case, or need follow up because they are very disorganized and you are just another cog in the machine to them trying to squeeze every penny out of you. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (negative) )))