Phone Call Center
I would like to give some feedback on my Teladoc experience. Firstly the provider did not listen to my request for selvadin cream which would’ve helped to prevent scarring on my daughters abrasions on her knees. He provided some type of antibiotic that does not have the same therapeutic affect. The transmittal of the prescription was not received by Walgreens before they closed. This required me to make a call to the call center. The person who tried to manage my case was very confusing. She spoke extremely slowly and could not give direct answers to the questions. She would speak in very long clips many sentences without stopping to ensure understanding which then added to the confusion when I had to ask several questions to her to clarify what she said. Now due to the first provider not sending the prescription timely and not prescribing the medication I requestedI have to call a second time preventing my child from getting timely care. I’m very disappointed with my first experience with Teladoc.
Medicine, Medicine, Call Center, Call Center
Medication, Prescription, Support Staff, Communication
negative, negative, negative, negative
Medicine - Medication - negative, Medicine - Prescription - negative, Call Center - Support Staff - negative, Call Center - Communication - negative
### USER: Phone Call Center: I would like to give some feedback on my Teladoc experience. Firstly the provider did not listen to my request for selvadin cream which would’ve helped to prevent scarring on my daughters abrasions on her knees. He provided some type of antibiotic that does not have the same therapeutic affect. The transmittal of the prescription was not received by Walgreens before they closed. This required me to make a call to the call center. The person who tried to manage my case was very confusing. She spoke extremely slowly and could not give direct answers to the questions. She would speak in very long clips many sentences without stopping to ensure understanding which then added to the confusion when I had to ask several questions to her to clarify what she said. Now due to the first provider not sending the prescription timely and not prescribing the medication I requestedI have to call a second time preventing my child from getting timely care. I’m very disappointed with my first experience with Teladoc. ### ASSISTANT: Medicine - Medication - negative, Medicine - Prescription - negative, Call Center - Support Staff - negative, Call Center - Communication - negative )))
### Review: title: Phone Call Center, content: I would like to give some feedback on my Teladoc experience. Firstly the provider did not listen to my request for selvadin cream which would’ve helped to prevent scarring on my daughters abrasions on her knees. He provided some type of antibiotic that does not have the same therapeutic affect. The transmittal of the prescription was not received by Walgreens before they closed. This required me to make a call to the call center. The person who tried to manage my case was very confusing. She spoke extremely slowly and could not give direct answers to the questions. She would speak in very long clips many sentences without stopping to ensure understanding which then added to the confusion when I had to ask several questions to her to clarify what she said. Now due to the first provider not sending the prescription timely and not prescribing the medication I requestedI have to call a second time preventing my child from getting timely care. I’m very disappointed with my first experience with Teladoc. ### Analysis: categories: Medicine, Medicine, Call Center, Call Center, aspects: Medication, Prescription, Support Staff, Communication, sentiments: negative, negative, negative, negative )))
### Review: title: Phone Call Center, content: I would like to give some feedback on my Teladoc experience. Firstly the provider did not listen to my request for selvadin cream which would’ve helped to prevent scarring on my daughters abrasions on her knees. He provided some type of antibiotic that does not have the same therapeutic affect. The transmittal of the prescription was not received by Walgreens before they closed. This required me to make a call to the call center. The person who tried to manage my case was very confusing. She spoke extremely slowly and could not give direct answers to the questions. She would speak in very long clips many sentences without stopping to ensure understanding which then added to the confusion when I had to ask several questions to her to clarify what she said. Now due to the first provider not sending the prescription timely and not prescribing the medication I requestedI have to call a second time preventing my child from getting timely care. I’m very disappointed with my first experience with Teladoc. ### Analysis: categories: (Medicine, Medicine, Call Center, Call Center) aspects: (Medication, Prescription, Support Staff, Communication) sentiments: (negative, negative, negative, negative) )))