Timeouts and no support...
My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out.  During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y.  She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session.  She went into the room and waited for the Dr. after three more hours no Dr. showed.  Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing.  Ultimately, after waiting and talking we hung up.  The service was clearly not setup to support the volume of users they currently have.
Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service
Appointment, Appointment, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Customer Support, Customer Support
negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative
Service - Appointment - negative, Service - Appointment - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Customer Support - negative, Service - Customer Support - negative
### USER: Timeouts and no support...: My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out.  During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y.  She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session.  She went into the room and waited for the Dr. after three more hours no Dr. showed.  Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing.  Ultimately, after waiting and talking we hung up.  The service was clearly not setup to support the volume of users they currently have. ### ASSISTANT: Service - Appointment - negative, Service - Appointment - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Appointment Scheduling - negative, Service - Customer Support - negative, Service - Customer Support - negative )))
### Review: title: Timeouts and no support..., content: My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out.  During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y.  She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session.  She went into the room and waited for the Dr. after three more hours no Dr. showed.  Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing.  Ultimately, after waiting and talking we hung up.  The service was clearly not setup to support the volume of users they currently have. ### Analysis: categories: Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, aspects: Appointment, Appointment, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Customer Support, Customer Support, sentiments: negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative )))
### Review: title: Timeouts and no support..., content: My girlfriend has been on with this service for 7+ hours, with an appointment that was scheduled about an hour after she initially reached out.  During the day, every hour, she had been receiving a text telling her that there was a delay and she could opt in by responding with a y.  She did this and about three hours into the waiting room she was notified that a Dr. Was going to start her session.  She went into the room and waited for the Dr. after three more hours no Dr. showed.  Finally, we called the number and the person we talked indicated that we may have timed out on the consult, but she had no way of knowing.  Ultimately, after waiting and talking we hung up.  The service was clearly not setup to support the volume of users they currently have. ### Analysis: categories: (Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service, Service) aspects: (Appointment, Appointment, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Appointment Scheduling, Customer Support, Customer Support) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative, negative) )))