Alerts in the middle of the night
The consultation services themselves are convenient. However, the automatic communications from Teladoc are simply appalling. I keep receiving “member messages” on the platform and text message alerts in the middle of the night (typically 1am or 2am), often with completely non-critical information like reminders on how to contact Customer Support. I actually did call Customer Support about the issue, but they told me they don’t know how to stop it from happening, and the Teladoc platform has no options regarding timing of alerts on the user end, so apparently this is just the way it is. Timely delivery of automatic alerts and text messages is a basic software feature, so it is quite disappointing that Teladoc apparently hasn’t thought very long about customer experience.
Notifications
Timing
negative
Notifications - Timing - negative
### USER: Alerts in the middle of the night: The consultation services themselves are convenient. However, the automatic communications from Teladoc are simply appalling. I keep receiving “member messages” on the platform and text message alerts in the middle of the night (typically 1am or 2am), often with completely non-critical information like reminders on how to contact Customer Support. I actually did call Customer Support about the issue, but they told me they don’t know how to stop it from happening, and the Teladoc platform has no options regarding timing of alerts on the user end, so apparently this is just the way it is. Timely delivery of automatic alerts and text messages is a basic software feature, so it is quite disappointing that Teladoc apparently hasn’t thought very long about customer experience. ### ASSISTANT: Notifications - Timing - negative )))
### Review: title: Alerts in the middle of the night, content: The consultation services themselves are convenient. However, the automatic communications from Teladoc are simply appalling. I keep receiving “member messages” on the platform and text message alerts in the middle of the night (typically 1am or 2am), often with completely non-critical information like reminders on how to contact Customer Support. I actually did call Customer Support about the issue, but they told me they don’t know how to stop it from happening, and the Teladoc platform has no options regarding timing of alerts on the user end, so apparently this is just the way it is. Timely delivery of automatic alerts and text messages is a basic software feature, so it is quite disappointing that Teladoc apparently hasn’t thought very long about customer experience. ### Analysis: categories: Notifications, aspects: Timing, sentiments: negative )))
### Review: title: Alerts in the middle of the night, content: The consultation services themselves are convenient. However, the automatic communications from Teladoc are simply appalling. I keep receiving “member messages” on the platform and text message alerts in the middle of the night (typically 1am or 2am), often with completely non-critical information like reminders on how to contact Customer Support. I actually did call Customer Support about the issue, but they told me they don’t know how to stop it from happening, and the Teladoc platform has no options regarding timing of alerts on the user end, so apparently this is just the way it is. Timely delivery of automatic alerts and text messages is a basic software feature, so it is quite disappointing that Teladoc apparently hasn’t thought very long about customer experience. ### Analysis: categories: (Notifications) aspects: (Timing) sentiments: (negative) )))