Worst ever service
This is literally the worst app and service o have ever seen.  I really try not to use them but due to covid-19 you can’t get regular appointments so I entered my app and asked for a visit over the phone thinking this would be faster than video app.  My husband, who is also sick and has different insurance that also takes teledoc requested a video visit and got one within 5 minutes.  I waited for a call for five hours with never having received one.  Finally I tried to cancel and the app wouldn’t let me.  I spent an hour on hold trying to reach someone to cancel the appointment and change to video appointment and ended up having to request a call back from someone when they became available.  Finally got a call back and video visit was set up.  Received my text to log in to see doctor and by the time I logged in, the doctor canceled the visit after 30 seconds.  I requested another visit on video and waited in the “waiting room” for two hours and then canceled the visit and tried again.  After more than 9 hours and several attempts I scheduled the video visit again only to have a different doctor cancel the visit while I was logging in.  There was no delay in between the first message for me to log in and the cancellation.  This service is bad when it’s a regular day but 1 million times worse right now.  Half the time they don’t even give you what you need.
Service, Service, Service, Service, Service, Service, Service
call service, app, video call service, phone service, app service, cancellation service, callback service
negative, negative, negative, negative, negative, negative, negative
Service - call service - negative, Service - app - negative, Service - video call service - negative, Service - phone service - negative, Service - app service - negative, Service - cancellation service - negative, Service - callback service - negative
### USER: Worst ever service: This is literally the worst app and service o have ever seen.  I really try not to use them but due to covid-19 you can’t get regular appointments so I entered my app and asked for a visit over the phone thinking this would be faster than video app.  My husband, who is also sick and has different insurance that also takes teledoc requested a video visit and got one within 5 minutes.  I waited for a call for five hours with never having received one.  Finally I tried to cancel and the app wouldn’t let me.  I spent an hour on hold trying to reach someone to cancel the appointment and change to video appointment and ended up having to request a call back from someone when they became available.  Finally got a call back and video visit was set up.  Received my text to log in to see doctor and by the time I logged in, the doctor canceled the visit after 30 seconds.  I requested another visit on video and waited in the “waiting room” for two hours and then canceled the visit and tried again.  After more than 9 hours and several attempts I scheduled the video visit again only to have a different doctor cancel the visit while I was logging in.  There was no delay in between the first message for me to log in and the cancellation.  This service is bad when it’s a regular day but 1 million times worse right now.  Half the time they don’t even give you what you need. ### ASSISTANT: Service - call service - negative, Service - app - negative, Service - video call service - negative, Service - phone service - negative, Service - app service - negative, Service - cancellation service - negative, Service - callback service - negative )))
### Review: title: Worst ever service, content: This is literally the worst app and service o have ever seen.  I really try not to use them but due to covid-19 you can’t get regular appointments so I entered my app and asked for a visit over the phone thinking this would be faster than video app.  My husband, who is also sick and has different insurance that also takes teledoc requested a video visit and got one within 5 minutes.  I waited for a call for five hours with never having received one.  Finally I tried to cancel and the app wouldn’t let me.  I spent an hour on hold trying to reach someone to cancel the appointment and change to video appointment and ended up having to request a call back from someone when they became available.  Finally got a call back and video visit was set up.  Received my text to log in to see doctor and by the time I logged in, the doctor canceled the visit after 30 seconds.  I requested another visit on video and waited in the “waiting room” for two hours and then canceled the visit and tried again.  After more than 9 hours and several attempts I scheduled the video visit again only to have a different doctor cancel the visit while I was logging in.  There was no delay in between the first message for me to log in and the cancellation.  This service is bad when it’s a regular day but 1 million times worse right now.  Half the time they don’t even give you what you need. ### Analysis: categories: Service, Service, Service, Service, Service, Service, Service, aspects: call service, app, video call service, phone service, app service, cancellation service, callback service, sentiments: negative, negative, negative, negative, negative, negative, negative )))
### Review: title: Worst ever service, content: This is literally the worst app and service o have ever seen.  I really try not to use them but due to covid-19 you can’t get regular appointments so I entered my app and asked for a visit over the phone thinking this would be faster than video app.  My husband, who is also sick and has different insurance that also takes teledoc requested a video visit and got one within 5 minutes.  I waited for a call for five hours with never having received one.  Finally I tried to cancel and the app wouldn’t let me.  I spent an hour on hold trying to reach someone to cancel the appointment and change to video appointment and ended up having to request a call back from someone when they became available.  Finally got a call back and video visit was set up.  Received my text to log in to see doctor and by the time I logged in, the doctor canceled the visit after 30 seconds.  I requested another visit on video and waited in the “waiting room” for two hours and then canceled the visit and tried again.  After more than 9 hours and several attempts I scheduled the video visit again only to have a different doctor cancel the visit while I was logging in.  There was no delay in between the first message for me to log in and the cancellation.  This service is bad when it’s a regular day but 1 million times worse right now.  Half the time they don’t even give you what you need. ### Analysis: categories: (Service, Service, Service, Service, Service, Service, Service) aspects: (call service, app, video call service, phone service, app service, cancellation service, callback service) sentiments: (negative, negative, negative, negative, negative, negative, negative) )))