Mental Health Visits are unprofessional and unreliable
I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :(
App, App, App
Customer Service, Convenience, Price
Negative, Positive, Positive
App - Customer Service - Negative, App - Convenience - Positive, App - Price - Positive
### USER: Mental Health Visits are unprofessional and unreliable: I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :( ### ASSISTANT: App - Customer Service - Negative, App - Convenience - Positive, App - Price - Positive )))
### Review: title: Mental Health Visits are unprofessional and unreliable, content: I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :( ### Analysis: categories: App, App, App, aspects: Customer Service, Convenience, Price, sentiments: Negative, Positive, Positive )))
### Review: title: Mental Health Visits are unprofessional and unreliable, content: I have been trying to schedule a mental health visit for over 6 months now! The suggested therapists that I had selected have either denied my visit requests or completely performed NO SHOWS…which is ironic because many of the mental health providers have strict “no show” policies for their patients to respect. Maybe the providers do not want to work and/or they are highly unprofessional? What makes things worse is the app gives you no way of directly messaging the providers to discuss possible scheduling or visitation options. , , This is all more frustrating because I used to use Teledoc’s mental health services consistently for over a year with no issues. I was pleased with my therapist at the time and she was always very communicative. What happened?, , Furthermore I have spoken to the customer service agents multiple times throughout the past 6 months about the issues. They all tell me to “call back” or “just wait for your provider to show up…we’ve been busy”. They supposedly put a notice on my account to report the issue, but I am STILL without a mental health provider. , , I want to keep trying with this app because it is convenient and free through my insurance. But with the horrible customer service I do not think it will be possible, and the company does not seem to care :( ### Analysis: categories: (App, App, App) aspects: (Customer Service, Convenience, Price) sentiments: (Negative, Positive, Positive) )))