Excellent doctors and therapists, terrible app
I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues.  OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”.
App, App, App
Function, Customer Service, Appointment Confirmation
Negative, Negative, Negative
App - Function - Negative, App - Customer Service - Negative, App - Appointment Confirmation - Negative
### USER: Excellent doctors and therapists, terrible app: I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues.  OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”. ### ASSISTANT: App - Function - Negative, App - Customer Service - Negative, App - Appointment Confirmation - Negative )))
### Review: title: Excellent doctors and therapists, terrible app, content: I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues.  OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”. ### Analysis: categories: App, App, App, aspects: Function, Customer Service, Appointment Confirmation, sentiments: Negative, Negative, Negative )))
### Review: title: Excellent doctors and therapists, terrible app, content: I’ve had several appointments cancelled because the app is SO glitchy. When I emailed the general and ONLY email address they have listed because it would not let me confirm my appointment, it routed it to chronic conditions (not where it should have went) where the response I received was quite condescending, as if I emailed them directly. Calling customer service is completely unhelpful as well. They had me call another number and they were also unable to help. One time my appointment was cancelled because I couldn’t confirm my card for payment (no link available in the messages) and several times my appointment has been cancelled because either the messages tab was completely gone or because the link wasn’t available in the message. Two weeks ago, their phone system was telling both me and my provider that the other one was unavailable. Luckily, he made another attempt and we were able to connect. I cannot be the only one having issues.  OH, also every appointment but one that we made for my daughter (teen) was cancelled by the provider while she was waiting in the virtual “lobby”. ### Analysis: categories: (App, App, App) aspects: (Function, Customer Service, Appointment Confirmation) sentiments: (Negative, Negative, Negative) )))