Cancelled my requested visit without even try to contact me
After I called the help centers and wait for 2 hours for a phone call, the customer care representative told me that the doctor has tried to call me and couldn’t get a hold from me. I have been next to my phone for 2 hours waiting for a phone call, my phone works perfectly and has not missing calls . Surprisedly , after my complain the phone works again and I received a phone call right away . I have to request a new visit on the phone and sent another 10 mints providing all the same info again .very time consuming !!!!
Customer Care
Phone Call
negative
Customer Care - Phone Call - negative
### USER: Cancelled my requested visit without even try to contact me: After I called the help centers and wait for 2 hours for a phone call, the customer care representative told me that the doctor has tried to call me and couldn’t get a hold from me. I have been next to my phone for 2 hours waiting for a phone call, my phone works perfectly and has not missing calls . Surprisedly , after my complain the phone works again and I received a phone call right away . I have to request a new visit on the phone and sent another 10 mints providing all the same info again .very time consuming !!!! ### ASSISTANT: Customer Care - Phone Call - negative )))
### Review: title: Cancelled my requested visit without even try to contact me, content: After I called the help centers and wait for 2 hours for a phone call, the customer care representative told me that the doctor has tried to call me and couldn’t get a hold from me. I have been next to my phone for 2 hours waiting for a phone call, my phone works perfectly and has not missing calls . Surprisedly , after my complain the phone works again and I received a phone call right away . I have to request a new visit on the phone and sent another 10 mints providing all the same info again .very time consuming !!!! ### Analysis: categories: Customer Care, aspects: Phone Call, sentiments: negative )))
### Review: title: Cancelled my requested visit without even try to contact me, content: After I called the help centers and wait for 2 hours for a phone call, the customer care representative told me that the doctor has tried to call me and couldn’t get a hold from me. I have been next to my phone for 2 hours waiting for a phone call, my phone works perfectly and has not missing calls . Surprisedly , after my complain the phone works again and I received a phone call right away . I have to request a new visit on the phone and sent another 10 mints providing all the same info again .very time consuming !!!! ### Analysis: categories: (Customer Care) aspects: (Phone Call) sentiments: (negative) )))