Worst Medical Experience Ever
I spoke with Dr. Ash at 9am this morning. He rushed through the call. The call was literally 5mins. He didn’t ask many questions. He just made a quick diagnosis. He then gave 2 prescriptions and said he will be sending it to the pharmacy in 15mins. I went to the pharmacy 3 different times and they had nothing for me. So by 3pm, I called Teledoc customer service and they didn’t know what was going on so they had to submit a ticket. They said it should be fixed and to called the pharmacy in an hour. I gave 2 hours and called the pharmacy 2 times and still nothing. So I called Teledoc again around 7pm and again, another ticket. Not only did she have to submit another ticket, but I noticed on the app the he left off one of the prescriptions. I asked the rep if I am seeing it correctly, and she said yes, he got 2 prescriptions on here but they are the same medicines. He left off the nasal spray. The whole experience has been awful. I now have to go to an after hour clinic to be seen and get medication and also pay another copay. Unacceptable service. Please be careful when using Teledoc. I would not recommend using it.
Healthcare
Service
negative
Healthcare - Service - negative
### USER: Worst Medical Experience Ever: I spoke with Dr. Ash at 9am this morning. He rushed through the call. The call was literally 5mins. He didn’t ask many questions. He just made a quick diagnosis. He then gave 2 prescriptions and said he will be sending it to the pharmacy in 15mins. I went to the pharmacy 3 different times and they had nothing for me. So by 3pm, I called Teledoc customer service and they didn’t know what was going on so they had to submit a ticket. They said it should be fixed and to called the pharmacy in an hour. I gave 2 hours and called the pharmacy 2 times and still nothing. So I called Teledoc again around 7pm and again, another ticket. Not only did she have to submit another ticket, but I noticed on the app the he left off one of the prescriptions. I asked the rep if I am seeing it correctly, and she said yes, he got 2 prescriptions on here but they are the same medicines. He left off the nasal spray. The whole experience has been awful. I now have to go to an after hour clinic to be seen and get medication and also pay another copay. Unacceptable service. Please be careful when using Teledoc. I would not recommend using it. ### ASSISTANT: Healthcare - Service - negative )))
### Review: title: Worst Medical Experience Ever, content: I spoke with Dr. Ash at 9am this morning. He rushed through the call. The call was literally 5mins. He didn’t ask many questions. He just made a quick diagnosis. He then gave 2 prescriptions and said he will be sending it to the pharmacy in 15mins. I went to the pharmacy 3 different times and they had nothing for me. So by 3pm, I called Teledoc customer service and they didn’t know what was going on so they had to submit a ticket. They said it should be fixed and to called the pharmacy in an hour. I gave 2 hours and called the pharmacy 2 times and still nothing. So I called Teledoc again around 7pm and again, another ticket. Not only did she have to submit another ticket, but I noticed on the app the he left off one of the prescriptions. I asked the rep if I am seeing it correctly, and she said yes, he got 2 prescriptions on here but they are the same medicines. He left off the nasal spray. The whole experience has been awful. I now have to go to an after hour clinic to be seen and get medication and also pay another copay. Unacceptable service. Please be careful when using Teledoc. I would not recommend using it. ### Analysis: categories: Healthcare, aspects: Service, sentiments: negative )))
### Review: title: Worst Medical Experience Ever, content: I spoke with Dr. Ash at 9am this morning. He rushed through the call. The call was literally 5mins. He didn’t ask many questions. He just made a quick diagnosis. He then gave 2 prescriptions and said he will be sending it to the pharmacy in 15mins. I went to the pharmacy 3 different times and they had nothing for me. So by 3pm, I called Teledoc customer service and they didn’t know what was going on so they had to submit a ticket. They said it should be fixed and to called the pharmacy in an hour. I gave 2 hours and called the pharmacy 2 times and still nothing. So I called Teledoc again around 7pm and again, another ticket. Not only did she have to submit another ticket, but I noticed on the app the he left off one of the prescriptions. I asked the rep if I am seeing it correctly, and she said yes, he got 2 prescriptions on here but they are the same medicines. He left off the nasal spray. The whole experience has been awful. I now have to go to an after hour clinic to be seen and get medication and also pay another copay. Unacceptable service. Please be careful when using Teledoc. I would not recommend using it. ### Analysis: categories: (Healthcare) aspects: (Service) sentiments: (negative) )))