App is terrible, providers vary
I have had 2 psychiatrists through teladoc. The first one was terrible. Changed my medication, then stopped showing up for appointments. I had really serious side effects. Ended up having to call my doctor to get a lower dose so I didn’t stop it abruptly and cause more side effects. The second psychiatrist is the only reason I’m giving Teladoc more than 1 star. He’s been amazing to work with and actually seems to care. The counselor I had was mediocre at best. And when I used teladoc for an illness it was a terrible experience. Customer service was okay to work with but it took awhile before anyone would listen to the issue I had with my account. It was frustrating but they did fix it eventually., The app itself has been a nightmare. I have to delete it and redownload it almost every time I try to log in because it doesn’t work. I have issues opening messages as well. Thankfully I do phone calls for my appointments with the psychiatrist.
App Interface, App Interface, App Interface, Customer Service, Medical Quality, Medical Quality, Medical Quality, Medical Quality, Medical Quality
App, App, App, Staff, Medication, Medication, Psychiatrist, Psychiatrist, Therapy
Negative, Negative, Negative, Neutral, Negative, Positive, Negative, Positive, Neutral
App Interface - App - Negative, App Interface - App - Negative, App Interface - App - Negative, Customer Service - Staff - Neutral, Medical Quality - Medication - Negative, Medical Quality - Medication - Positive, Medical Quality - Psychiatrist - Negative, Medical Quality - Psychiatrist - Positive, Medical Quality - Therapy - Neutral
### USER: App is terrible, providers vary: I have had 2 psychiatrists through teladoc. The first one was terrible. Changed my medication, then stopped showing up for appointments. I had really serious side effects. Ended up having to call my doctor to get a lower dose so I didn’t stop it abruptly and cause more side effects. The second psychiatrist is the only reason I’m giving Teladoc more than 1 star. He’s been amazing to work with and actually seems to care. The counselor I had was mediocre at best. And when I used teladoc for an illness it was a terrible experience. Customer service was okay to work with but it took awhile before anyone would listen to the issue I had with my account. It was frustrating but they did fix it eventually., The app itself has been a nightmare. I have to delete it and redownload it almost every time I try to log in because it doesn’t work. I have issues opening messages as well. Thankfully I do phone calls for my appointments with the psychiatrist. ### ASSISTANT: App Interface - App - Negative, App Interface - App - Negative, App Interface - App - Negative, Customer Service - Staff - Neutral, Medical Quality - Medication - Negative, Medical Quality - Medication - Positive, Medical Quality - Psychiatrist - Negative, Medical Quality - Psychiatrist - Positive, Medical Quality - Therapy - Neutral )))
### Review: title: App is terrible, providers vary, content: I have had 2 psychiatrists through teladoc. The first one was terrible. Changed my medication, then stopped showing up for appointments. I had really serious side effects. Ended up having to call my doctor to get a lower dose so I didn’t stop it abruptly and cause more side effects. The second psychiatrist is the only reason I’m giving Teladoc more than 1 star. He’s been amazing to work with and actually seems to care. The counselor I had was mediocre at best. And when I used teladoc for an illness it was a terrible experience. Customer service was okay to work with but it took awhile before anyone would listen to the issue I had with my account. It was frustrating but they did fix it eventually., The app itself has been a nightmare. I have to delete it and redownload it almost every time I try to log in because it doesn’t work. I have issues opening messages as well. Thankfully I do phone calls for my appointments with the psychiatrist. ### Analysis: categories: App Interface, App Interface, App Interface, Customer Service, Medical Quality, Medical Quality, Medical Quality, Medical Quality, Medical Quality, aspects: App, App, App, Staff, Medication, Medication, Psychiatrist, Psychiatrist, Therapy, sentiments: Negative, Negative, Negative, Neutral, Negative, Positive, Negative, Positive, Neutral )))
### Review: title: App is terrible, providers vary, content: I have had 2 psychiatrists through teladoc. The first one was terrible. Changed my medication, then stopped showing up for appointments. I had really serious side effects. Ended up having to call my doctor to get a lower dose so I didn’t stop it abruptly and cause more side effects. The second psychiatrist is the only reason I’m giving Teladoc more than 1 star. He’s been amazing to work with and actually seems to care. The counselor I had was mediocre at best. And when I used teladoc for an illness it was a terrible experience. Customer service was okay to work with but it took awhile before anyone would listen to the issue I had with my account. It was frustrating but they did fix it eventually., The app itself has been a nightmare. I have to delete it and redownload it almost every time I try to log in because it doesn’t work. I have issues opening messages as well. Thankfully I do phone calls for my appointments with the psychiatrist. ### Analysis: categories: (App Interface, App Interface, App Interface, Customer Service, Medical Quality, Medical Quality, Medical Quality, Medical Quality, Medical Quality) aspects: (App, App, App, Staff, Medication, Medication, Psychiatrist, Psychiatrist, Therapy) sentiments: (Negative, Negative, Negative, Neutral, Negative, Positive, Negative, Positive, Neutral) )))