Took 12 hours for them to call in a prescription for my migraine.
I’d give zero stars if I could. I got a horrible migraine at work and was going out of town after I got off work so I didn’t have time to go to urgent care. Called Teladoc and got a call back within 20 minutes. She said she’d call in a prescription. 2 hrs later my pharmacy had not received a call. I called customer care and they said they’d start an inquiry. An hour later still nothing. I called them back and they said it can take up to 48 hrs to complete the inquiry. I said I need medicine for a migraine now not in 2 days! They couldn’t help me. I waited another hour before having to leave and just suffered with the migraine. I got a message in the middle of the night that said a prescription was finally sent in at 1:00 a.m. 12 hours after my initial visit, which does me no good now! I will never use them again.
Care, Care, Care
Prescription, Customer Service, Timeliness
Negative, Negative, Negative
Care - Prescription - Negative, Care - Customer Service - Negative, Care - Timeliness - Negative
### USER: Took 12 hours for them to call in a prescription for my migraine.: I’d give zero stars if I could. I got a horrible migraine at work and was going out of town after I got off work so I didn’t have time to go to urgent care. Called Teladoc and got a call back within 20 minutes. She said she’d call in a prescription. 2 hrs later my pharmacy had not received a call. I called customer care and they said they’d start an inquiry. An hour later still nothing. I called them back and they said it can take up to 48 hrs to complete the inquiry. I said I need medicine for a migraine now not in 2 days! They couldn’t help me. I waited another hour before having to leave and just suffered with the migraine. I got a message in the middle of the night that said a prescription was finally sent in at 1:00 a.m. 12 hours after my initial visit, which does me no good now! I will never use them again. ### ASSISTANT: Care - Prescription - Negative, Care - Customer Service - Negative, Care - Timeliness - Negative )))
### Review: title: Took 12 hours for them to call in a prescription for my migraine., content: I’d give zero stars if I could. I got a horrible migraine at work and was going out of town after I got off work so I didn’t have time to go to urgent care. Called Teladoc and got a call back within 20 minutes. She said she’d call in a prescription. 2 hrs later my pharmacy had not received a call. I called customer care and they said they’d start an inquiry. An hour later still nothing. I called them back and they said it can take up to 48 hrs to complete the inquiry. I said I need medicine for a migraine now not in 2 days! They couldn’t help me. I waited another hour before having to leave and just suffered with the migraine. I got a message in the middle of the night that said a prescription was finally sent in at 1:00 a.m. 12 hours after my initial visit, which does me no good now! I will never use them again. ### Analysis: categories: Care, Care, Care, aspects: Prescription, Customer Service, Timeliness, sentiments: Negative, Negative, Negative )))
### Review: title: Took 12 hours for them to call in a prescription for my migraine., content: I’d give zero stars if I could. I got a horrible migraine at work and was going out of town after I got off work so I didn’t have time to go to urgent care. Called Teladoc and got a call back within 20 minutes. She said she’d call in a prescription. 2 hrs later my pharmacy had not received a call. I called customer care and they said they’d start an inquiry. An hour later still nothing. I called them back and they said it can take up to 48 hrs to complete the inquiry. I said I need medicine for a migraine now not in 2 days! They couldn’t help me. I waited another hour before having to leave and just suffered with the migraine. I got a message in the middle of the night that said a prescription was finally sent in at 1:00 a.m. 12 hours after my initial visit, which does me no good now! I will never use them again. ### Analysis: categories: (Care, Care, Care) aspects: (Prescription, Customer Service, Timeliness) sentiments: (Negative, Negative, Negative) )))