Communication is terrible!
Don’t bother if you need an excuse for work or school! My son came down with a fever on a Thursday and had to miss school. I needed a note for him, so I decided to try Teledoc. I didn’t want to take him to his PCP yet, because I knew it would be too early to test for Covid or flu. During the visit, the doc confirmed that it was the right call to keep him home, and she agreed to write a note for 1-2 days for school in case he was still sick the next day (Friday). After the visit, I waited hours. No note. I chatted the doctor to remind her. No response. I finally called customer service. That evening, the note came through, but it was only written for 1 day. I immediately notified them of the error. No response. I tried again the next day. This time I was told that I needed to schedule and pay for another consultation to fix the error on the note. I contacted customer service, and they simply said they couldn’t change notes at the request of the patient. Since I was asking for an error to be fixed and then essentially told I would have to pay for it to be fixed, I am furious. I will never use this service again.
Communication
Response time
negative
Communication - Response time - negative
### USER: Communication is terrible!: Don’t bother if you need an excuse for work or school! My son came down with a fever on a Thursday and had to miss school. I needed a note for him, so I decided to try Teledoc. I didn’t want to take him to his PCP yet, because I knew it would be too early to test for Covid or flu. During the visit, the doc confirmed that it was the right call to keep him home, and she agreed to write a note for 1-2 days for school in case he was still sick the next day (Friday). After the visit, I waited hours. No note. I chatted the doctor to remind her. No response. I finally called customer service. That evening, the note came through, but it was only written for 1 day. I immediately notified them of the error. No response. I tried again the next day. This time I was told that I needed to schedule and pay for another consultation to fix the error on the note. I contacted customer service, and they simply said they couldn’t change notes at the request of the patient. Since I was asking for an error to be fixed and then essentially told I would have to pay for it to be fixed, I am furious. I will never use this service again. ### ASSISTANT: Communication - Response time - negative )))
### Review: title: Communication is terrible!, content: Don’t bother if you need an excuse for work or school! My son came down with a fever on a Thursday and had to miss school. I needed a note for him, so I decided to try Teledoc. I didn’t want to take him to his PCP yet, because I knew it would be too early to test for Covid or flu. During the visit, the doc confirmed that it was the right call to keep him home, and she agreed to write a note for 1-2 days for school in case he was still sick the next day (Friday). After the visit, I waited hours. No note. I chatted the doctor to remind her. No response. I finally called customer service. That evening, the note came through, but it was only written for 1 day. I immediately notified them of the error. No response. I tried again the next day. This time I was told that I needed to schedule and pay for another consultation to fix the error on the note. I contacted customer service, and they simply said they couldn’t change notes at the request of the patient. Since I was asking for an error to be fixed and then essentially told I would have to pay for it to be fixed, I am furious. I will never use this service again. ### Analysis: categories: Communication, aspects: Response time, sentiments: negative )))
### Review: title: Communication is terrible!, content: Don’t bother if you need an excuse for work or school! My son came down with a fever on a Thursday and had to miss school. I needed a note for him, so I decided to try Teledoc. I didn’t want to take him to his PCP yet, because I knew it would be too early to test for Covid or flu. During the visit, the doc confirmed that it was the right call to keep him home, and she agreed to write a note for 1-2 days for school in case he was still sick the next day (Friday). After the visit, I waited hours. No note. I chatted the doctor to remind her. No response. I finally called customer service. That evening, the note came through, but it was only written for 1 day. I immediately notified them of the error. No response. I tried again the next day. This time I was told that I needed to schedule and pay for another consultation to fix the error on the note. I contacted customer service, and they simply said they couldn’t change notes at the request of the patient. Since I was asking for an error to be fixed and then essentially told I would have to pay for it to be fixed, I am furious. I will never use this service again. ### Analysis: categories: (Communication) aspects: (Response time) sentiments: (negative) )))