Great service, troubled app
Teledoc is great, please take advantage of it if you can. The app, however, has some weird issues. It will forget you after a while and ask you to go through verification and ask if you want to log in with face scan, even if you regularly use the app. , , It will also get stuck in loops, so to speak. For example, you may go from the home screen to a questionnaire about an upcoming visit. After the questionnaire, you will go to a completion screen with no option to return home beside pressing the back button. But that back button takes you back to the questionnaire as if you hadn't answered it. So the best choice becomes closing the app and reopening it, the hoping it hasn't forgotten you., , Action items don't seem to have any function. The upcoming visit section doesn't work properly. The messages system is hard to navigate. , , In summary, Teledoc is great and the app is functional but it has quite a few annoyances.
App, App, App, App, Service
Usability, Functionality, Login, Reliability, Quality
negative, negative, negative, negative, positive
App - Usability - negative, App - Functionality - negative, App - Login - negative, App - Reliability - negative, Service - Quality - positive
### USER: Great service, troubled app: Teledoc is great, please take advantage of it if you can. The app, however, has some weird issues. It will forget you after a while and ask you to go through verification and ask if you want to log in with face scan, even if you regularly use the app. , , It will also get stuck in loops, so to speak. For example, you may go from the home screen to a questionnaire about an upcoming visit. After the questionnaire, you will go to a completion screen with no option to return home beside pressing the back button. But that back button takes you back to the questionnaire as if you hadn't answered it. So the best choice becomes closing the app and reopening it, the hoping it hasn't forgotten you., , Action items don't seem to have any function. The upcoming visit section doesn't work properly. The messages system is hard to navigate. , , In summary, Teledoc is great and the app is functional but it has quite a few annoyances. ### ASSISTANT: App - Usability - negative, App - Functionality - negative, App - Login - negative, App - Reliability - negative, Service - Quality - positive )))
### Review: title: Great service, troubled app, content: Teledoc is great, please take advantage of it if you can. The app, however, has some weird issues. It will forget you after a while and ask you to go through verification and ask if you want to log in with face scan, even if you regularly use the app. , , It will also get stuck in loops, so to speak. For example, you may go from the home screen to a questionnaire about an upcoming visit. After the questionnaire, you will go to a completion screen with no option to return home beside pressing the back button. But that back button takes you back to the questionnaire as if you hadn't answered it. So the best choice becomes closing the app and reopening it, the hoping it hasn't forgotten you., , Action items don't seem to have any function. The upcoming visit section doesn't work properly. The messages system is hard to navigate. , , In summary, Teledoc is great and the app is functional but it has quite a few annoyances. ### Analysis: categories: App, App, App, App, Service, aspects: Usability, Functionality, Login, Reliability, Quality, sentiments: negative, negative, negative, negative, positive )))
### Review: title: Great service, troubled app, content: Teledoc is great, please take advantage of it if you can. The app, however, has some weird issues. It will forget you after a while and ask you to go through verification and ask if you want to log in with face scan, even if you regularly use the app. , , It will also get stuck in loops, so to speak. For example, you may go from the home screen to a questionnaire about an upcoming visit. After the questionnaire, you will go to a completion screen with no option to return home beside pressing the back button. But that back button takes you back to the questionnaire as if you hadn't answered it. So the best choice becomes closing the app and reopening it, the hoping it hasn't forgotten you., , Action items don't seem to have any function. The upcoming visit section doesn't work properly. The messages system is hard to navigate. , , In summary, Teledoc is great and the app is functional but it has quite a few annoyances. ### Analysis: categories: (App, App, App, App, Service) aspects: (Usability, Functionality, Login, Reliability, Quality) sentiments: (negative, negative, negative, negative, positive) )))