Extremely Frustrating
Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff.
Billing, Customer Service, Customer Service, Notifications, Functionality
Charges, Phone support, Responsiveness, Frequency, Errors
negative, negative, negative, negative, negative
Billing - Charges - negative, Customer Service - Phone support - negative, Customer Service - Responsiveness - negative, Notifications - Frequency - negative, Functionality - Errors - negative
### USER: Extremely Frustrating: Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff. ### ASSISTANT: Billing - Charges - negative, Customer Service - Phone support - negative, Customer Service - Responsiveness - negative, Notifications - Frequency - negative, Functionality - Errors - negative )))
### Review: title: Extremely Frustrating, content: Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff. ### Analysis: categories: Billing, Customer Service, Customer Service, Notifications, Functionality, aspects: Charges, Phone support, Responsiveness, Frequency, Errors, sentiments: negative, negative, negative, negative, negative )))
### Review: title: Extremely Frustrating, content: Disputing the charges on my credit card after seeing two different doctors and my medications never being sent through to my pharmacy. When calling the number they give you for the “help center” you listen to an automated system for 10 minutes to be sent to voicemail and not receive a call back., , In addition, the notifications are repetitive and continue for hours after your appointment. Not to mention the “an unexpected error occurred - try again later” message on every single screen, regardless of what you’re selecting., , Agree with the other reviews - in theory, this is a great idea but requires adequate support from developers and Teledoc staff. ### Analysis: categories: (Billing, Customer Service, Customer Service, Notifications, Functionality) aspects: (Charges, Phone support, Responsiveness, Frequency, Errors) sentiments: (negative, negative, negative, negative, negative) )))