Subpar
I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while I sneezed and coughed then hangs up with an email saying they couldn’t reach me. So now I call on the customer service line I hold for 30 mins because the system can’t understand me because I am coughing and sneezing. Only to be hung up on again. I am very frustrated because I know medical practitioners are overwhelmed and I shouldn’t go out there to put a burden on them when a tool like this is available. Why will you closed out a patient after 2 mins of waiting without trying to other means of contact. I find it crazy that there is no other way to test that a system is working other than check that your microphone is working. I have a had 5 appts this month as tele appts obviously my phone works. I work from my phone. Is the app faulty? do your practitioners needs more training? Maybe I need a chill pill? I have chills, I am coughing, sneezing and my head feels like it’s in pressure cooker so I don’t know....... I guess free Teladoc visits can whatever!
App Functionality, App Functionality, App Functionality, App Functionality, App Functionality
Audio Quality, Microphone, Patient Support, Responsiveness, System Functionality
Negative, Negative, Negative, Negative, Negative
App Functionality - Audio Quality - Negative, App Functionality - Microphone - Negative, App Functionality - Patient Support - Negative, App Functionality - Responsiveness - Negative, App Functionality - System Functionality - Negative
### USER: Subpar: I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while I sneezed and coughed then hangs up with an email saying they couldn’t reach me. So now I call on the customer service line I hold for 30 mins because the system can’t understand me because I am coughing and sneezing. Only to be hung up on again. I am very frustrated because I know medical practitioners are overwhelmed and I shouldn’t go out there to put a burden on them when a tool like this is available. Why will you closed out a patient after 2 mins of waiting without trying to other means of contact. I find it crazy that there is no other way to test that a system is working other than check that your microphone is working. I have a had 5 appts this month as tele appts obviously my phone works. I work from my phone. Is the app faulty? do your practitioners needs more training? Maybe I need a chill pill? I have chills, I am coughing, sneezing and my head feels like it’s in pressure cooker so I don’t know....... I guess free Teladoc visits can whatever! ### ASSISTANT: App Functionality - Audio Quality - Negative, App Functionality - Microphone - Negative, App Functionality - Patient Support - Negative, App Functionality - Responsiveness - Negative, App Functionality - System Functionality - Negative )))
### Review: title: Subpar, content: I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while I sneezed and coughed then hangs up with an email saying they couldn’t reach me. So now I call on the customer service line I hold for 30 mins because the system can’t understand me because I am coughing and sneezing. Only to be hung up on again. I am very frustrated because I know medical practitioners are overwhelmed and I shouldn’t go out there to put a burden on them when a tool like this is available. Why will you closed out a patient after 2 mins of waiting without trying to other means of contact. I find it crazy that there is no other way to test that a system is working other than check that your microphone is working. I have a had 5 appts this month as tele appts obviously my phone works. I work from my phone. Is the app faulty? do your practitioners needs more training? Maybe I need a chill pill? I have chills, I am coughing, sneezing and my head feels like it’s in pressure cooker so I don’t know....... I guess free Teladoc visits can whatever! ### Analysis: categories: App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, aspects: Audio Quality, Microphone, Patient Support, Responsiveness, System Functionality, sentiments: Negative, Negative, Negative, Negative, Negative )))
### Review: title: Subpar, content: I have attempted to use this 3 times, once the dr called because she couldn’t hear me in the app. I have an iPhone X up to date. Microphone turned on so I am not sure what the deal was. The second time calling for the same issue a week later, this other dr proceeds to just stare at me for 2 mins while I sneezed and coughed then hangs up with an email saying they couldn’t reach me. So now I call on the customer service line I hold for 30 mins because the system can’t understand me because I am coughing and sneezing. Only to be hung up on again. I am very frustrated because I know medical practitioners are overwhelmed and I shouldn’t go out there to put a burden on them when a tool like this is available. Why will you closed out a patient after 2 mins of waiting without trying to other means of contact. I find it crazy that there is no other way to test that a system is working other than check that your microphone is working. I have a had 5 appts this month as tele appts obviously my phone works. I work from my phone. Is the app faulty? do your practitioners needs more training? Maybe I need a chill pill? I have chills, I am coughing, sneezing and my head feels like it’s in pressure cooker so I don’t know....... I guess free Teladoc visits can whatever! ### Analysis: categories: (App Functionality, App Functionality, App Functionality, App Functionality, App Functionality) aspects: (Audio Quality, Microphone, Patient Support, Responsiveness, System Functionality) sentiments: (Negative, Negative, Negative, Negative, Negative) )))