HORRIBLE!!  Not worth the time or money
I called into Teladoc, as I am not supposed to drive, following a concussion several weeks ago.  I had developed swimmers ear, which I have had several times, and is well documented in my medical records, that the provider clearly had access to, as she read to me what was done last time I had swimmers ear.  As a medical professional myself, I understand that antibiotics are not always the answer.  However, I do expect my provider to listen to me when I explain my symptoms, not simply tell me what I am experiencing is wrong.  How would you know, they are my symptoms!  Secondly, the provider did not seem to completely understand English.  She got very upset with me when I asked her to repeat anything, because her English phrases did not make sense.  Thirdly, she told me she would order a “cream.”  I later found out, from my pharmacy, that the cream is one I have been prescribed before, but doesn’t work for me (I still have 2 tubes in my bathroom, from the last time I tried it).  She was rude, unprofessional and could care less if she helped me.  Now, not only am I out the time and money of this visit, I will have to Uber to Urgent Care to get the actual problem resolved.  Very useless.  I hope this “benefit” is removed from our health plan.
Healthcare
Service
negative
Healthcare - Service - negative
### USER: HORRIBLE!!  Not worth the time or money: I called into Teladoc, as I am not supposed to drive, following a concussion several weeks ago.  I had developed swimmers ear, which I have had several times, and is well documented in my medical records, that the provider clearly had access to, as she read to me what was done last time I had swimmers ear.  As a medical professional myself, I understand that antibiotics are not always the answer.  However, I do expect my provider to listen to me when I explain my symptoms, not simply tell me what I am experiencing is wrong.  How would you know, they are my symptoms!  Secondly, the provider did not seem to completely understand English.  She got very upset with me when I asked her to repeat anything, because her English phrases did not make sense.  Thirdly, she told me she would order a “cream.”  I later found out, from my pharmacy, that the cream is one I have been prescribed before, but doesn’t work for me (I still have 2 tubes in my bathroom, from the last time I tried it).  She was rude, unprofessional and could care less if she helped me.  Now, not only am I out the time and money of this visit, I will have to Uber to Urgent Care to get the actual problem resolved.  Very useless.  I hope this “benefit” is removed from our health plan. ### ASSISTANT: Healthcare - Service - negative )))
### Review: title: HORRIBLE!!  Not worth the time or money, content: I called into Teladoc, as I am not supposed to drive, following a concussion several weeks ago.  I had developed swimmers ear, which I have had several times, and is well documented in my medical records, that the provider clearly had access to, as she read to me what was done last time I had swimmers ear.  As a medical professional myself, I understand that antibiotics are not always the answer.  However, I do expect my provider to listen to me when I explain my symptoms, not simply tell me what I am experiencing is wrong.  How would you know, they are my symptoms!  Secondly, the provider did not seem to completely understand English.  She got very upset with me when I asked her to repeat anything, because her English phrases did not make sense.  Thirdly, she told me she would order a “cream.”  I later found out, from my pharmacy, that the cream is one I have been prescribed before, but doesn’t work for me (I still have 2 tubes in my bathroom, from the last time I tried it).  She was rude, unprofessional and could care less if she helped me.  Now, not only am I out the time and money of this visit, I will have to Uber to Urgent Care to get the actual problem resolved.  Very useless.  I hope this “benefit” is removed from our health plan. ### Analysis: categories: Healthcare, aspects: Service, sentiments: negative )))
### Review: title: HORRIBLE!!  Not worth the time or money, content: I called into Teladoc, as I am not supposed to drive, following a concussion several weeks ago.  I had developed swimmers ear, which I have had several times, and is well documented in my medical records, that the provider clearly had access to, as she read to me what was done last time I had swimmers ear.  As a medical professional myself, I understand that antibiotics are not always the answer.  However, I do expect my provider to listen to me when I explain my symptoms, not simply tell me what I am experiencing is wrong.  How would you know, they are my symptoms!  Secondly, the provider did not seem to completely understand English.  She got very upset with me when I asked her to repeat anything, because her English phrases did not make sense.  Thirdly, she told me she would order a “cream.”  I later found out, from my pharmacy, that the cream is one I have been prescribed before, but doesn’t work for me (I still have 2 tubes in my bathroom, from the last time I tried it).  She was rude, unprofessional and could care less if she helped me.  Now, not only am I out the time and money of this visit, I will have to Uber to Urgent Care to get the actual problem resolved.  Very useless.  I hope this “benefit” is removed from our health plan. ### Analysis: categories: (Healthcare) aspects: (Service) sentiments: (negative) )))