Don’t rely on it for therapy
The app has failed me almost every time I’ve tried to use it. After trying to schedule with 5 providers and being told 24 hours later they could not accept appointments I finally was confirmed with a great provider. The first consult went fine. We scheduled a follow up and I was in the waiting room for 15 minutes and the provider cancelled saying he was unable to see me. Although he had sooner availability to schedule, I had to wait 4 days to reschedule because of the app. THEN the continue button failed on the app two days in a row so I couldn’t reschedule until a week later. I called Teladoc multiple times and they were helpless. I left multiple messages with behavioral health and never got a call back. I feel sorry for the providers, nobody should have to go through these hoops who are seeking therapy.
App-Review, App-Review, App-Review, App-Review
Booking process, Provider, Appointment Scheduling, Customer Service
negative, negative, negative, negative
App-Review - Booking process - negative, App-Review - Provider - negative, App-Review - Appointment Scheduling - negative, App-Review - Customer Service - negative
### USER: Don’t rely on it for therapy: The app has failed me almost every time I’ve tried to use it. After trying to schedule with 5 providers and being told 24 hours later they could not accept appointments I finally was confirmed with a great provider. The first consult went fine. We scheduled a follow up and I was in the waiting room for 15 minutes and the provider cancelled saying he was unable to see me. Although he had sooner availability to schedule, I had to wait 4 days to reschedule because of the app. THEN the continue button failed on the app two days in a row so I couldn’t reschedule until a week later. I called Teladoc multiple times and they were helpless. I left multiple messages with behavioral health and never got a call back. I feel sorry for the providers, nobody should have to go through these hoops who are seeking therapy. ### ASSISTANT: App-Review - Booking process - negative, App-Review - Provider - negative, App-Review - Appointment Scheduling - negative, App-Review - Customer Service - negative )))
### Review: title: Don’t rely on it for therapy, content: The app has failed me almost every time I’ve tried to use it. After trying to schedule with 5 providers and being told 24 hours later they could not accept appointments I finally was confirmed with a great provider. The first consult went fine. We scheduled a follow up and I was in the waiting room for 15 minutes and the provider cancelled saying he was unable to see me. Although he had sooner availability to schedule, I had to wait 4 days to reschedule because of the app. THEN the continue button failed on the app two days in a row so I couldn’t reschedule until a week later. I called Teladoc multiple times and they were helpless. I left multiple messages with behavioral health and never got a call back. I feel sorry for the providers, nobody should have to go through these hoops who are seeking therapy. ### Analysis: categories: App-Review, App-Review, App-Review, App-Review, aspects: Booking process, Provider, Appointment Scheduling, Customer Service, sentiments: negative, negative, negative, negative )))
### Review: title: Don’t rely on it for therapy, content: The app has failed me almost every time I’ve tried to use it. After trying to schedule with 5 providers and being told 24 hours later they could not accept appointments I finally was confirmed with a great provider. The first consult went fine. We scheduled a follow up and I was in the waiting room for 15 minutes and the provider cancelled saying he was unable to see me. Although he had sooner availability to schedule, I had to wait 4 days to reschedule because of the app. THEN the continue button failed on the app two days in a row so I couldn’t reschedule until a week later. I called Teladoc multiple times and they were helpless. I left multiple messages with behavioral health and never got a call back. I feel sorry for the providers, nobody should have to go through these hoops who are seeking therapy. ### Analysis: categories: (App-Review, App-Review, App-Review, App-Review) aspects: (Booking process, Provider, Appointment Scheduling, Customer Service) sentiments: (negative, negative, negative, negative) )))