Had it!
An instant way to ruin your day. Horrendous app & customer service.  Updates are no better, website also has bad login.  Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords.  Have repeated this several times.  IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment.  I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant).   I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work.  It’s very unfortunate, as this could be a useful service.  They really do not care even one little bit.  At this point I have to give up trying to schedule visits.  It’s a maddening system they will not fix. A flatuous mess.
App, App, App, App, App, App, App, App
Customer service, Updates, Website, Functionality, Security, Scheduling, Scheduling, Scheduling
negative, negative, negative, negative, negative, negative, negative, negative
App - Customer service - negative, App - Updates - negative, App - Website - negative, App - Functionality - negative, App - Security - negative, App - Scheduling - negative, App - Scheduling - negative, App - Scheduling - negative
### USER: Had it!: An instant way to ruin your day. Horrendous app & customer service.  Updates are no better, website also has bad login.  Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords.  Have repeated this several times.  IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment.  I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant).   I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work.  It’s very unfortunate, as this could be a useful service.  They really do not care even one little bit.  At this point I have to give up trying to schedule visits.  It’s a maddening system they will not fix. A flatuous mess. ### ASSISTANT: App - Customer service - negative, App - Updates - negative, App - Website - negative, App - Functionality - negative, App - Security - negative, App - Scheduling - negative, App - Scheduling - negative, App - Scheduling - negative )))
### Review: title: Had it!, content: An instant way to ruin your day. Horrendous app & customer service.  Updates are no better, website also has bad login.  Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords.  Have repeated this several times.  IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment.  I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant).   I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work.  It’s very unfortunate, as this could be a useful service.  They really do not care even one little bit.  At this point I have to give up trying to schedule visits.  It’s a maddening system they will not fix. A flatuous mess. ### Analysis: categories: App, App, App, App, App, App, App, App, aspects: Customer service, Updates, Website, Functionality, Security, Scheduling, Scheduling, Scheduling, sentiments: negative, negative, negative, negative, negative, negative, negative, negative )))
### Review: title: Had it!, content: An instant way to ruin your day. Horrendous app & customer service.  Updates are no better, website also has bad login.  Accepts password while on phone w/rep, but then never again. Must call back & generate new passwords.  Have repeated this several times.  IT tickets generated but they never fix, or call me back. Provider never finished first visit on their end, so the appointment THEY scheduled never was actually made. I couldn’t get into my account to check on appointment.  I couldn’t get a follow up visit then for weeks. It’s supposedly confirmed, but does not display in my account. Rep blames me for not using google chrome (which is not secure, & not HIPPA compliant).   I’ve tried several common browsers, & I have no vpn. I’ve spent hours & hours trying to get this to work.  It’s very unfortunate, as this could be a useful service.  They really do not care even one little bit.  At this point I have to give up trying to schedule visits.  It’s a maddening system they will not fix. A flatuous mess. ### Analysis: categories: (App, App, App, App, App, App, App, App) aspects: (Customer service, Updates, Website, Functionality, Security, Scheduling, Scheduling, Scheduling) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative) )))