Therapist is great but the app is GARBAGE
My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them.
Therapist, Messaging System, Customer Support, Therapist
Quality, Reliability, Responsiveness, Accessibility
Positive, Negative, Negative, Negative
App-Review: ('Therapist is great but the app is GARBAGE', ': ', 'My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them.'), Therapist - Quality - Positive, Messaging System - Reliability - Negative, Customer Support - Responsiveness - Negative, Therapist - Accessibility - Negative
### USER: Therapist is great but the app is GARBAGE: My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them. ### ASSISTANT: App-Review: ('Therapist is great but the app is GARBAGE', ': ', 'My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them.'), Therapist - Quality - Positive, Messaging System - Reliability - Negative, Customer Support - Responsiveness - Negative, Therapist - Accessibility - Negative )))
### Review: title: Therapist is great but the app is GARBAGE, content: My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them. ### Analysis: categories: Therapist, Messaging System, Customer Support, Therapist, aspects: Quality, Reliability, Responsiveness, Accessibility, sentiments: Positive, Negative, Negative, Negative )))
### Review: title: Therapist is great but the app is GARBAGE, content: My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them. ### Analysis: categories: (Therapist, Messaging System, Customer Support, Therapist) aspects: (Quality, Reliability, Responsiveness, Accessibility) sentiments: (Positive, Negative, Negative, Negative) )))