They dropped the ball big time…
It’s been a day and a half since I began my first experience with Teladoc and I still have no prescription, no record of my prescription being sent to the pharmacy, and no follow-up from the company after emailing and calling them 5 times.  , , I came down with a UTI Monday night and needed medication quickly to prevent a kidney infection. The Teladoc system decided to update which delayed my appointment by 4 hours. They have no record of my prescription, the Teladoc pharmacy department has not called me back after leaving a message 10 hours ago, and after finally speaking with customer service they advised me to find treatment elsewhere even though I have already paid for my appointment. I ended up having to go to urgent care and spending $200 because Teladoc dropped the ball.
Telemedicine, Telemedicine, Telemedicine, Telemedicine
Appointment, Customer Service, Prescription, Pharmacy
Negative, Negative, Negative, Negative
Telemedicine - Appointment - Negative, Telemedicine - Customer Service - Negative, Telemedicine - Prescription - Negative, Telemedicine - Pharmacy - Negative
### USER: They dropped the ball big time…: It’s been a day and a half since I began my first experience with Teladoc and I still have no prescription, no record of my prescription being sent to the pharmacy, and no follow-up from the company after emailing and calling them 5 times.  , , I came down with a UTI Monday night and needed medication quickly to prevent a kidney infection. The Teladoc system decided to update which delayed my appointment by 4 hours. They have no record of my prescription, the Teladoc pharmacy department has not called me back after leaving a message 10 hours ago, and after finally speaking with customer service they advised me to find treatment elsewhere even though I have already paid for my appointment. I ended up having to go to urgent care and spending $200 because Teladoc dropped the ball. ### ASSISTANT: Telemedicine - Appointment - Negative, Telemedicine - Customer Service - Negative, Telemedicine - Prescription - Negative, Telemedicine - Pharmacy - Negative )))
### Review: title: They dropped the ball big time…, content: It’s been a day and a half since I began my first experience with Teladoc and I still have no prescription, no record of my prescription being sent to the pharmacy, and no follow-up from the company after emailing and calling them 5 times.  , , I came down with a UTI Monday night and needed medication quickly to prevent a kidney infection. The Teladoc system decided to update which delayed my appointment by 4 hours. They have no record of my prescription, the Teladoc pharmacy department has not called me back after leaving a message 10 hours ago, and after finally speaking with customer service they advised me to find treatment elsewhere even though I have already paid for my appointment. I ended up having to go to urgent care and spending $200 because Teladoc dropped the ball. ### Analysis: categories: Telemedicine, Telemedicine, Telemedicine, Telemedicine, aspects: Appointment, Customer Service, Prescription, Pharmacy, sentiments: Negative, Negative, Negative, Negative )))
### Review: title: They dropped the ball big time…, content: It’s been a day and a half since I began my first experience with Teladoc and I still have no prescription, no record of my prescription being sent to the pharmacy, and no follow-up from the company after emailing and calling them 5 times.  , , I came down with a UTI Monday night and needed medication quickly to prevent a kidney infection. The Teladoc system decided to update which delayed my appointment by 4 hours. They have no record of my prescription, the Teladoc pharmacy department has not called me back after leaving a message 10 hours ago, and after finally speaking with customer service they advised me to find treatment elsewhere even though I have already paid for my appointment. I ended up having to go to urgent care and spending $200 because Teladoc dropped the ball. ### Analysis: categories: (Telemedicine, Telemedicine, Telemedicine, Telemedicine) aspects: (Appointment, Customer Service, Prescription, Pharmacy) sentiments: (Negative, Negative, Negative, Negative) )))