Terrible First Experience
First time using it as insurance just switched over. App did not allow me to enter in all of daughters medical history so I could not schedule an appointment for my sick 10 month old. Spent 50 minutes total on phone trying to get that fixed. First call got disconnected and I was not called back. Second call had to re tell all of my information and re-explain the problem. Finally was able to get the account reset and was able to schedule the appointment. I was waited over 40 minutes and was never contacted about appointment starting. Go into app and it says appointment is starting soon, but when it asks to join the wait room it says it is unable to.
**Health Insurance App**, **Health Insurance App**, **Health Insurance App**
**Functionality**, **Customer Service**, **Appointment Management**
**Negative**, **Negative**, **Negative**
**Health Insurance App** - **Functionality** - **Negative**, **Health Insurance App** - **Customer Service** - **Negative**, **Health Insurance App** - **Appointment Management** - **Negative**
### USER: Terrible First Experience: First time using it as insurance just switched over. App did not allow me to enter in all of daughters medical history so I could not schedule an appointment for my sick 10 month old. Spent 50 minutes total on phone trying to get that fixed. First call got disconnected and I was not called back. Second call had to re tell all of my information and re-explain the problem. Finally was able to get the account reset and was able to schedule the appointment. I was waited over 40 minutes and was never contacted about appointment starting. Go into app and it says appointment is starting soon, but when it asks to join the wait room it says it is unable to. ### ASSISTANT: **Health Insurance App** - **Functionality** - **Negative**, **Health Insurance App** - **Customer Service** - **Negative**, **Health Insurance App** - **Appointment Management** - **Negative** )))
### Review: title: Terrible First Experience, content: First time using it as insurance just switched over. App did not allow me to enter in all of daughters medical history so I could not schedule an appointment for my sick 10 month old. Spent 50 minutes total on phone trying to get that fixed. First call got disconnected and I was not called back. Second call had to re tell all of my information and re-explain the problem. Finally was able to get the account reset and was able to schedule the appointment. I was waited over 40 minutes and was never contacted about appointment starting. Go into app and it says appointment is starting soon, but when it asks to join the wait room it says it is unable to. ### Analysis: categories: **Health Insurance App**, **Health Insurance App**, **Health Insurance App**, aspects: **Functionality**, **Customer Service**, **Appointment Management**, sentiments: **Negative**, **Negative**, **Negative** )))
### Review: title: Terrible First Experience, content: First time using it as insurance just switched over. App did not allow me to enter in all of daughters medical history so I could not schedule an appointment for my sick 10 month old. Spent 50 minutes total on phone trying to get that fixed. First call got disconnected and I was not called back. Second call had to re tell all of my information and re-explain the problem. Finally was able to get the account reset and was able to schedule the appointment. I was waited over 40 minutes and was never contacted about appointment starting. Go into app and it says appointment is starting soon, but when it asks to join the wait room it says it is unable to. ### Analysis: categories: (**Health Insurance App**, **Health Insurance App**, **Health Insurance App**) aspects: (**Functionality**, **Customer Service**, **Appointment Management**) sentiments: (**Negative**, **Negative**, **Negative**) )))