Worst app and worst service
If I could,  I would have given -5 stars., , Setting up dependent information is a nightmare in this app. First my dependent was “accidentally” removed by the backend? Then the dependent was added after an hour long 3 way call with my insurance provider and Teladoc to point out that the problem was at their end., , Then I was asked to down load , fill and upload forms that are not accessible from the app to access service for my dependent., , I was still unable to find access provider. I was told it’s because my child was not registered. Then, it was another 1/2 hr call to get that done.  , , Again hit a road block when I tried to book and appointment. I was first told there was no service available and then that there was a pilot program for the service for children. , , Finally after jumping through all the hoops both the app and the website came up with a user friendly message  - “provider not available for the service requested in your area, change your filter.”  If I needed to a see a certain specialist I can’t change my search requirement to satisfy Teladoc app ? I can’t decide to change my request from eye doc to an ENT to satisfy Teladoc !! , , Left mutliple messages and heard no response from the  contact number provided by the customer support for this specialty. There is no one to answer calls for supposedly 24/7 support!! , , What is the point of Teladoc ? Useless app , useless service.
App, App, App
Functionality, Customer Support, Usability
Negative, Negative, Negative
App - Functionality - Negative, App - Customer Support - Negative, App - Usability - Negative
### USER: Worst app and worst service: If I could,  I would have given -5 stars., , Setting up dependent information is a nightmare in this app. First my dependent was “accidentally” removed by the backend? Then the dependent was added after an hour long 3 way call with my insurance provider and Teladoc to point out that the problem was at their end., , Then I was asked to down load , fill and upload forms that are not accessible from the app to access service for my dependent., , I was still unable to find access provider. I was told it’s because my child was not registered. Then, it was another 1/2 hr call to get that done.  , , Again hit a road block when I tried to book and appointment. I was first told there was no service available and then that there was a pilot program for the service for children. , , Finally after jumping through all the hoops both the app and the website came up with a user friendly message  - “provider not available for the service requested in your area, change your filter.”  If I needed to a see a certain specialist I can’t change my search requirement to satisfy Teladoc app ? I can’t decide to change my request from eye doc to an ENT to satisfy Teladoc !! , , Left mutliple messages and heard no response from the  contact number provided by the customer support for this specialty. There is no one to answer calls for supposedly 24/7 support!! , , What is the point of Teladoc ? Useless app , useless service. ### ASSISTANT: App - Functionality - Negative, App - Customer Support - Negative, App - Usability - Negative )))
### Review: title: Worst app and worst service, content: If I could,  I would have given -5 stars., , Setting up dependent information is a nightmare in this app. First my dependent was “accidentally” removed by the backend? Then the dependent was added after an hour long 3 way call with my insurance provider and Teladoc to point out that the problem was at their end., , Then I was asked to down load , fill and upload forms that are not accessible from the app to access service for my dependent., , I was still unable to find access provider. I was told it’s because my child was not registered. Then, it was another 1/2 hr call to get that done.  , , Again hit a road block when I tried to book and appointment. I was first told there was no service available and then that there was a pilot program for the service for children. , , Finally after jumping through all the hoops both the app and the website came up with a user friendly message  - “provider not available for the service requested in your area, change your filter.”  If I needed to a see a certain specialist I can’t change my search requirement to satisfy Teladoc app ? I can’t decide to change my request from eye doc to an ENT to satisfy Teladoc !! , , Left mutliple messages and heard no response from the  contact number provided by the customer support for this specialty. There is no one to answer calls for supposedly 24/7 support!! , , What is the point of Teladoc ? Useless app , useless service. ### Analysis: categories: App, App, App, aspects: Functionality, Customer Support, Usability, sentiments: Negative, Negative, Negative )))
### Review: title: Worst app and worst service, content: If I could,  I would have given -5 stars., , Setting up dependent information is a nightmare in this app. First my dependent was “accidentally” removed by the backend? Then the dependent was added after an hour long 3 way call with my insurance provider and Teladoc to point out that the problem was at their end., , Then I was asked to down load , fill and upload forms that are not accessible from the app to access service for my dependent., , I was still unable to find access provider. I was told it’s because my child was not registered. Then, it was another 1/2 hr call to get that done.  , , Again hit a road block when I tried to book and appointment. I was first told there was no service available and then that there was a pilot program for the service for children. , , Finally after jumping through all the hoops both the app and the website came up with a user friendly message  - “provider not available for the service requested in your area, change your filter.”  If I needed to a see a certain specialist I can’t change my search requirement to satisfy Teladoc app ? I can’t decide to change my request from eye doc to an ENT to satisfy Teladoc !! , , Left mutliple messages and heard no response from the  contact number provided by the customer support for this specialty. There is no one to answer calls for supposedly 24/7 support!! , , What is the point of Teladoc ? Useless app , useless service. ### Analysis: categories: (App, App, App) aspects: (Functionality, Customer Support, Usability) sentiments: (Negative, Negative, Negative) )))