Needs UX improvement
Read the system messages CAREFULLY! The app will tell you you have an upcoming appointment at a certain time, but when you click details it’ll say nope the provider couldn’t accept your times. And then later, Teladoc will say your (non-existent) appointment was canceled because they couldn’t reach you?! Super confusing. Makes me feel like I’m doing something wrong?? I have shown up to my appointment time before, but I’m not allowed to enter the call because it doesn’t actually exist. No offense to the dev team, but does the Teladoc product team even test the app? So many glitches and usability issues. FaceId login is glitchy. The basics are there, it just needs work. A lot of reviewers’ frustrations seem to stem from bad UX/UI unfortunately.
App, App, App
UX, Usability, Face ID login
Negative, Negative, Negative
App - UX - Negative, App - Usability - Negative, App - Face ID login - Negative
### USER: Needs UX improvement: Read the system messages CAREFULLY! The app will tell you you have an upcoming appointment at a certain time, but when you click details it’ll say nope the provider couldn’t accept your times. And then later, Teladoc will say your (non-existent) appointment was canceled because they couldn’t reach you?! Super confusing. Makes me feel like I’m doing something wrong?? I have shown up to my appointment time before, but I’m not allowed to enter the call because it doesn’t actually exist. No offense to the dev team, but does the Teladoc product team even test the app? So many glitches and usability issues. FaceId login is glitchy. The basics are there, it just needs work. A lot of reviewers’ frustrations seem to stem from bad UX/UI unfortunately. ### ASSISTANT: App - UX - Negative, App - Usability - Negative, App - Face ID login - Negative )))
### Review: title: Needs UX improvement, content: Read the system messages CAREFULLY! The app will tell you you have an upcoming appointment at a certain time, but when you click details it’ll say nope the provider couldn’t accept your times. And then later, Teladoc will say your (non-existent) appointment was canceled because they couldn’t reach you?! Super confusing. Makes me feel like I’m doing something wrong?? I have shown up to my appointment time before, but I’m not allowed to enter the call because it doesn’t actually exist. No offense to the dev team, but does the Teladoc product team even test the app? So many glitches and usability issues. FaceId login is glitchy. The basics are there, it just needs work. A lot of reviewers’ frustrations seem to stem from bad UX/UI unfortunately. ### Analysis: categories: App, App, App, aspects: UX, Usability, Face ID login, sentiments: Negative, Negative, Negative )))
### Review: title: Needs UX improvement, content: Read the system messages CAREFULLY! The app will tell you you have an upcoming appointment at a certain time, but when you click details it’ll say nope the provider couldn’t accept your times. And then later, Teladoc will say your (non-existent) appointment was canceled because they couldn’t reach you?! Super confusing. Makes me feel like I’m doing something wrong?? I have shown up to my appointment time before, but I’m not allowed to enter the call because it doesn’t actually exist. No offense to the dev team, but does the Teladoc product team even test the app? So many glitches and usability issues. FaceId login is glitchy. The basics are there, it just needs work. A lot of reviewers’ frustrations seem to stem from bad UX/UI unfortunately. ### Analysis: categories: (App, App, App) aspects: (UX, Usability, Face ID login) sentiments: (Negative, Negative, Negative) )))