Mental health, Teladoc
My first experience with Teladoc was scheduling on the Blue Shield website. Blue Shield failed to inform me that I needed to download the Teladoc app in order to view messages – there was confusion because Blue Shield said I had a message with no messages in my Blue Shield inbox. Once I finally figured out I needed to download the Teladoc app in order to view the messages for the appointment that I requested via Blue Shield app, I had three weeks of requesting appointments, and no success in actually getting something booked. I would get messages saying the provider canceled or could not accept a request. This last time said they canceled and could not accept, then this morning I get an message saying that the appointment was canceled because I could not be reached. I never got a confirmation that an appointment was even scheduled It would be nice to know if there’s even an appointment scheduled so I can be sure to be there. How is somebody trying to help their mental health supposed to help their mental health when the scheduling system is in efficient and difficult to use. That alone messes with mental health. not to mention I can’t see what I’m typing right now so there’s probably a lot of errors. What did you use white ink on a white background?
Scheduling, User interface, Scheduling, Scheduling, Scheduling
Appointment booking, Accessibility, Appointment scheduling, Appointment availability, Communication
negative, negative, negative, negative, negative
Scheduling - Appointment booking - negative, User interface - Accessibility - negative, Scheduling - Appointment scheduling - negative, Scheduling - Appointment availability - negative, Scheduling - Communication - negative
### USER: Mental health, Teladoc: My first experience with Teladoc was scheduling on the Blue Shield website. Blue Shield failed to inform me that I needed to download the Teladoc app in order to view messages – there was confusion because Blue Shield said I had a message with no messages in my Blue Shield inbox. Once I finally figured out I needed to download the Teladoc app in order to view the messages for the appointment that I requested via Blue Shield app, I had three weeks of requesting appointments, and no success in actually getting something booked. I would get messages saying the provider canceled or could not accept a request. This last time said they canceled and could not accept, then this morning I get an message saying that the appointment was canceled because I could not be reached. I never got a confirmation that an appointment was even scheduled It would be nice to know if there’s even an appointment scheduled so I can be sure to be there. How is somebody trying to help their mental health supposed to help their mental health when the scheduling system is in efficient and difficult to use. That alone messes with mental health. not to mention I can’t see what I’m typing right now so there’s probably a lot of errors. What did you use white ink on a white background? ### ASSISTANT: Scheduling - Appointment booking - negative, User interface - Accessibility - negative, Scheduling - Appointment scheduling - negative, Scheduling - Appointment availability - negative, Scheduling - Communication - negative )))
### Review: title: Mental health, Teladoc, content: My first experience with Teladoc was scheduling on the Blue Shield website. Blue Shield failed to inform me that I needed to download the Teladoc app in order to view messages – there was confusion because Blue Shield said I had a message with no messages in my Blue Shield inbox. Once I finally figured out I needed to download the Teladoc app in order to view the messages for the appointment that I requested via Blue Shield app, I had three weeks of requesting appointments, and no success in actually getting something booked. I would get messages saying the provider canceled or could not accept a request. This last time said they canceled and could not accept, then this morning I get an message saying that the appointment was canceled because I could not be reached. I never got a confirmation that an appointment was even scheduled It would be nice to know if there’s even an appointment scheduled so I can be sure to be there. How is somebody trying to help their mental health supposed to help their mental health when the scheduling system is in efficient and difficult to use. That alone messes with mental health. not to mention I can’t see what I’m typing right now so there’s probably a lot of errors. What did you use white ink on a white background? ### Analysis: categories: Scheduling, User interface, Scheduling, Scheduling, Scheduling, aspects: Appointment booking, Accessibility, Appointment scheduling, Appointment availability, Communication, sentiments: negative, negative, negative, negative, negative )))
### Review: title: Mental health, Teladoc, content: My first experience with Teladoc was scheduling on the Blue Shield website. Blue Shield failed to inform me that I needed to download the Teladoc app in order to view messages – there was confusion because Blue Shield said I had a message with no messages in my Blue Shield inbox. Once I finally figured out I needed to download the Teladoc app in order to view the messages for the appointment that I requested via Blue Shield app, I had three weeks of requesting appointments, and no success in actually getting something booked. I would get messages saying the provider canceled or could not accept a request. This last time said they canceled and could not accept, then this morning I get an message saying that the appointment was canceled because I could not be reached. I never got a confirmation that an appointment was even scheduled It would be nice to know if there’s even an appointment scheduled so I can be sure to be there. How is somebody trying to help their mental health supposed to help their mental health when the scheduling system is in efficient and difficult to use. That alone messes with mental health. not to mention I can’t see what I’m typing right now so there’s probably a lot of errors. What did you use white ink on a white background? ### Analysis: categories: (Scheduling, User interface, Scheduling, Scheduling, Scheduling) aspects: (Appointment booking, Accessibility, Appointment scheduling, Appointment availability, Communication) sentiments: (negative, negative, negative, negative, negative) )))