Registered Nurse
I am a professional in the healthcare field.  I have never been so frustrated by poor communication issues.  I spoke with a teal doc employee who stated her name was IAnswer.  She could not understand that my account was already registered and continued to charge me again for registration.  She never completed my registration, yet my credit card was charged.  I had to call back again and was put on hold numerous times between these calls.  After spending two hours on the phone with the same basic questions being repeated, I still was not able to speak with a physician.  Deshannon did her best to explain the process and get me finished up, but then found out I couldn’t re register because I already had a registered account!  Huge frustration!   And I still haven’t spoken to a physician!
Communication
Registration
negative
Communication - Registration - negative
### USER: Registered Nurse: I am a professional in the healthcare field.  I have never been so frustrated by poor communication issues.  I spoke with a teal doc employee who stated her name was IAnswer.  She could not understand that my account was already registered and continued to charge me again for registration.  She never completed my registration, yet my credit card was charged.  I had to call back again and was put on hold numerous times between these calls.  After spending two hours on the phone with the same basic questions being repeated, I still was not able to speak with a physician.  Deshannon did her best to explain the process and get me finished up, but then found out I couldn’t re register because I already had a registered account!  Huge frustration!   And I still haven’t spoken to a physician! ### ASSISTANT: Communication - Registration - negative )))
### Review: title: Registered Nurse, content: I am a professional in the healthcare field.  I have never been so frustrated by poor communication issues.  I spoke with a teal doc employee who stated her name was IAnswer.  She could not understand that my account was already registered and continued to charge me again for registration.  She never completed my registration, yet my credit card was charged.  I had to call back again and was put on hold numerous times between these calls.  After spending two hours on the phone with the same basic questions being repeated, I still was not able to speak with a physician.  Deshannon did her best to explain the process and get me finished up, but then found out I couldn’t re register because I already had a registered account!  Huge frustration!   And I still haven’t spoken to a physician! ### Analysis: categories: Communication, aspects: Registration, sentiments: negative )))
### Review: title: Registered Nurse, content: I am a professional in the healthcare field.  I have never been so frustrated by poor communication issues.  I spoke with a teal doc employee who stated her name was IAnswer.  She could not understand that my account was already registered and continued to charge me again for registration.  She never completed my registration, yet my credit card was charged.  I had to call back again and was put on hold numerous times between these calls.  After spending two hours on the phone with the same basic questions being repeated, I still was not able to speak with a physician.  Deshannon did her best to explain the process and get me finished up, but then found out I couldn’t re register because I already had a registered account!  Huge frustration!   And I still haven’t spoken to a physician! ### Analysis: categories: (Communication) aspects: (Registration) sentiments: (negative) )))