DO NOT RECOMMEND
I was having issues confirming appointments through the app and I sent an email to teledoc explaining my concern. A few days later I was unable to access my account and kept getting notifications I was trying to access a cancelled account. When I called teledoc to get access of my account I was told my account was not to be found anywhere. I was obviously very confused and the teledoc representative said I needed to contact my insurance. Long story short my insurance contacted teledoc and was told my account was deleted due to a common glitch and all I needed to do was make a new account. When I called teledoc to make a new account, they stated I already had an existing account and all I needed to do was reset my password.... I am currently looking for providers in my area that are taking patients. I do not want to get a cancelled account again and loose months or progress with a therapist due to an app malfunction or worker error. I would NOT recommend this app for anyone who wants to better themselves and have a stable relationship with their providers.
App Functionality, App Functionality, App Functionality
Account Accessibility, Account Management, App Stability
Negative, Negative, Negative
App Functionality - Account Accessibility - Negative, App Functionality - Account Management - Negative, App Functionality - App Stability - Negative
### USER: DO NOT RECOMMEND: I was having issues confirming appointments through the app and I sent an email to teledoc explaining my concern. A few days later I was unable to access my account and kept getting notifications I was trying to access a cancelled account. When I called teledoc to get access of my account I was told my account was not to be found anywhere. I was obviously very confused and the teledoc representative said I needed to contact my insurance. Long story short my insurance contacted teledoc and was told my account was deleted due to a common glitch and all I needed to do was make a new account. When I called teledoc to make a new account, they stated I already had an existing account and all I needed to do was reset my password.... I am currently looking for providers in my area that are taking patients. I do not want to get a cancelled account again and loose months or progress with a therapist due to an app malfunction or worker error. I would NOT recommend this app for anyone who wants to better themselves and have a stable relationship with their providers. ### ASSISTANT: App Functionality - Account Accessibility - Negative, App Functionality - Account Management - Negative, App Functionality - App Stability - Negative )))
### Review: title: DO NOT RECOMMEND, content: I was having issues confirming appointments through the app and I sent an email to teledoc explaining my concern. A few days later I was unable to access my account and kept getting notifications I was trying to access a cancelled account. When I called teledoc to get access of my account I was told my account was not to be found anywhere. I was obviously very confused and the teledoc representative said I needed to contact my insurance. Long story short my insurance contacted teledoc and was told my account was deleted due to a common glitch and all I needed to do was make a new account. When I called teledoc to make a new account, they stated I already had an existing account and all I needed to do was reset my password.... I am currently looking for providers in my area that are taking patients. I do not want to get a cancelled account again and loose months or progress with a therapist due to an app malfunction or worker error. I would NOT recommend this app for anyone who wants to better themselves and have a stable relationship with their providers. ### Analysis: categories: App Functionality, App Functionality, App Functionality, aspects: Account Accessibility, Account Management, App Stability, sentiments: Negative, Negative, Negative )))
### Review: title: DO NOT RECOMMEND, content: I was having issues confirming appointments through the app and I sent an email to teledoc explaining my concern. A few days later I was unable to access my account and kept getting notifications I was trying to access a cancelled account. When I called teledoc to get access of my account I was told my account was not to be found anywhere. I was obviously very confused and the teledoc representative said I needed to contact my insurance. Long story short my insurance contacted teledoc and was told my account was deleted due to a common glitch and all I needed to do was make a new account. When I called teledoc to make a new account, they stated I already had an existing account and all I needed to do was reset my password.... I am currently looking for providers in my area that are taking patients. I do not want to get a cancelled account again and loose months or progress with a therapist due to an app malfunction or worker error. I would NOT recommend this app for anyone who wants to better themselves and have a stable relationship with their providers. ### Analysis: categories: (App Functionality, App Functionality, App Functionality) aspects: (Account Accessibility, Account Management, App Stability) sentiments: (Negative, Negative, Negative) )))