Complete Nightmare
Being sick and trying to set up an account was a nightmare. I was going through the registration process and every time I had to leave the app to check informartion for the registration, it would re-start the registration. i had to go through it 5 times. Then I got the call from the Doctor which went very well but cost 3 times more because they couldn’t check my insurance information. Then my pharmacy never received my prescription and I’ve been for almost an hour on the phone to try to speak with someone who could solve my problem, the people who talked to me were nice but kept transfering me until the point where the only thing I could do was leave a message and hope that someone calls me back. This has been a complete nightmare for someone being sick. I will never use this app ever again.
Experience, Experience, Experience, Experience
Registration, Call, Prescription, Customer Service
Negative, Positive, Negative, Negative
Experience - Registration - Negative, Experience - Call - Positive, Experience - Prescription - Negative, Experience - Customer Service - Negative
### USER: Complete Nightmare: Being sick and trying to set up an account was a nightmare. I was going through the registration process and every time I had to leave the app to check informartion for the registration, it would re-start the registration. i had to go through it 5 times. Then I got the call from the Doctor which went very well but cost 3 times more because they couldn’t check my insurance information. Then my pharmacy never received my prescription and I’ve been for almost an hour on the phone to try to speak with someone who could solve my problem, the people who talked to me were nice but kept transfering me until the point where the only thing I could do was leave a message and hope that someone calls me back. This has been a complete nightmare for someone being sick. I will never use this app ever again. ### ASSISTANT: Experience - Registration - Negative, Experience - Call - Positive, Experience - Prescription - Negative, Experience - Customer Service - Negative )))
### Review: title: Complete Nightmare, content: Being sick and trying to set up an account was a nightmare. I was going through the registration process and every time I had to leave the app to check informartion for the registration, it would re-start the registration. i had to go through it 5 times. Then I got the call from the Doctor which went very well but cost 3 times more because they couldn’t check my insurance information. Then my pharmacy never received my prescription and I’ve been for almost an hour on the phone to try to speak with someone who could solve my problem, the people who talked to me were nice but kept transfering me until the point where the only thing I could do was leave a message and hope that someone calls me back. This has been a complete nightmare for someone being sick. I will never use this app ever again. ### Analysis: categories: Experience, Experience, Experience, Experience, aspects: Registration, Call, Prescription, Customer Service, sentiments: Negative, Positive, Negative, Negative )))
### Review: title: Complete Nightmare, content: Being sick and trying to set up an account was a nightmare. I was going through the registration process and every time I had to leave the app to check informartion for the registration, it would re-start the registration. i had to go through it 5 times. Then I got the call from the Doctor which went very well but cost 3 times more because they couldn’t check my insurance information. Then my pharmacy never received my prescription and I’ve been for almost an hour on the phone to try to speak with someone who could solve my problem, the people who talked to me were nice but kept transfering me until the point where the only thing I could do was leave a message and hope that someone calls me back. This has been a complete nightmare for someone being sick. I will never use this app ever again. ### Analysis: categories: (Experience, Experience, Experience, Experience) aspects: (Registration, Call, Prescription, Customer Service) sentiments: (Negative, Positive, Negative, Negative) )))