Mental Health App No Show
I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service.
Services, Services, Services
Effective Communication, Respect for Time, Customer Service
Negative, Negative, Negative
Services - Effective Communication - Negative, Services - Respect for Time - Negative, Services - Customer Service - Negative
### USER: Mental Health App No Show: I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service. ### ASSISTANT: Services - Effective Communication - Negative, Services - Respect for Time - Negative, Services - Customer Service - Negative )))
### Review: title: Mental Health App No Show, content: I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service. ### Analysis: categories: Services, Services, Services, aspects: Effective Communication, Respect for Time, Customer Service, sentiments: Negative, Negative, Negative )))
### Review: title: Mental Health App No Show, content: I scheduled an appointment the day prior for a 10:45 appointment on Saturday September 02,2023. I received a text message at 10:35 saying that I would be called at 10:45. No call was received at 10:45, I called in to speak with an agent at 11:00. I was told that your doctors are given a 60 mins grace period. I was asked multiple questions about my phone connection etc. which there are no issues with my phone nor do I currently have any call blockers on my phone. I gave the doctor the 60 mins grace period and still no call. This not good businesses. It is a lack of effective communication and a lack of respect for an individuals time. Not acceptable especially for someone who is scheduled for an appointment specifically dealing with mental health. You should do a better job with this. These are not free services, I pay for insurance which covers these appointments therefore great customer service should be provided at all times. This appointment did not address my current issues and provided unsatisfactory customer service. ### Analysis: categories: (Services, Services, Services) aspects: (Effective Communication, Respect for Time, Customer Service) sentiments: (Negative, Negative, Negative) )))