Terrible First (And Last) Experience
Heard good things about this from other coworkers. Decided to give it a try when I had an immediate need for care (non-emergency). Thought this would be an easy way to connect with a doctor quick instead of maybe having to wait a day to get in to an actual doctors office. Submitted my request and waited around the house for an hour or two..no response. Went about my day. After 6 hours passed, still no call or message, I contacted customer support for a refund. I get things happen, but for touting a service that hinges on quick response it was a fail. I’d give it one star if it weren’t for the good customer service I received and actually quickly receiving the refund. Won’t be trying this again, will take my chances at the normal doctors office.
Service, Service, App, Service, Service, Service, Convenience
Response Time, Refund, Usability, Recommendation, Prescription, Responsiveness, Timeliness
negative, positive, positive, positive, negative, negative, negative
Service - Response Time - negative, Service - Refund - positive, App-Review: ('Not sure...', ': ', 'I have mixed feelings. The app is easy to navigate; unlike other telemedicine apps, it prompts you with questions to ensure you are connected to an appropriate medical professional. And the doctor I saw was great. But unlike what is advertised, no prescription was sent to my pharmacy after the visit. So frustrating! Had to call the office, was put on hold for over 30 minutes, and finally the doctor called me back-- at 10pm, which was great, but a bit late in the evening for me to then go pick up a prescription at the pharmacy. What’s the point of being able to do this online if you still have to make phone calls and go somewhere to get your Rx? Not the most convenient experience.'), App - Usability - positive, Service - Recommendation - positive, Service - Prescription - negative, Service - Responsiveness - negative, Convenience - Timeliness - negative
### USER: Terrible First (And Last) Experience: Heard good things about this from other coworkers. Decided to give it a try when I had an immediate need for care (non-emergency). Thought this would be an easy way to connect with a doctor quick instead of maybe having to wait a day to get in to an actual doctors office. Submitted my request and waited around the house for an hour or two..no response. Went about my day. After 6 hours passed, still no call or message, I contacted customer support for a refund. I get things happen, but for touting a service that hinges on quick response it was a fail. I’d give it one star if it weren’t for the good customer service I received and actually quickly receiving the refund. Won’t be trying this again, will take my chances at the normal doctors office. ### ASSISTANT: Service - Response Time - negative, Service - Refund - positive, App-Review: ('Not sure...', ': ', 'I have mixed feelings. The app is easy to navigate; unlike other telemedicine apps, it prompts you with questions to ensure you are connected to an appropriate medical professional. And the doctor I saw was great. But unlike what is advertised, no prescription was sent to my pharmacy after the visit. So frustrating! Had to call the office, was put on hold for over 30 minutes, and finally the doctor called me back-- at 10pm, which was great, but a bit late in the evening for me to then go pick up a prescription at the pharmacy. What’s the point of being able to do this online if you still have to make phone calls and go somewhere to get your Rx? Not the most convenient experience.'), App - Usability - positive, Service - Recommendation - positive, Service - Prescription - negative, Service - Responsiveness - negative, Convenience - Timeliness - negative )))
### Review: title: Terrible First (And Last) Experience, content: Heard good things about this from other coworkers. Decided to give it a try when I had an immediate need for care (non-emergency). Thought this would be an easy way to connect with a doctor quick instead of maybe having to wait a day to get in to an actual doctors office. Submitted my request and waited around the house for an hour or two..no response. Went about my day. After 6 hours passed, still no call or message, I contacted customer support for a refund. I get things happen, but for touting a service that hinges on quick response it was a fail. I’d give it one star if it weren’t for the good customer service I received and actually quickly receiving the refund. Won’t be trying this again, will take my chances at the normal doctors office. ### Analysis: categories: Service, Service, App, Service, Service, Service, Convenience, aspects: Response Time, Refund, Usability, Recommendation, Prescription, Responsiveness, Timeliness, sentiments: negative, positive, positive, positive, negative, negative, negative )))
### Review: title: Terrible First (And Last) Experience, content: Heard good things about this from other coworkers. Decided to give it a try when I had an immediate need for care (non-emergency). Thought this would be an easy way to connect with a doctor quick instead of maybe having to wait a day to get in to an actual doctors office. Submitted my request and waited around the house for an hour or two..no response. Went about my day. After 6 hours passed, still no call or message, I contacted customer support for a refund. I get things happen, but for touting a service that hinges on quick response it was a fail. I’d give it one star if it weren’t for the good customer service I received and actually quickly receiving the refund. Won’t be trying this again, will take my chances at the normal doctors office. ### Analysis: categories: (Service, Service, App, Service, Service, Service, Convenience) aspects: (Response Time, Refund, Usability, Recommendation, Prescription, Responsiveness, Timeliness) sentiments: (negative, positive, positive, positive, negative, negative, negative) )))