Wrong medication
I really wanted to avoid going to an urgent care, or my primary doctors office during Covid, so I figured this was a wonderful alternative. It all started as a great experience – good conversation with Doctor, he seemed to listen and he had genuine concern – he prescribed Augmentin, which he explained to me was the best treatment for my sinus infection. I’ve been trying to treat this on my own for 3 weeks with no success. The problem is, they ordered the wrong antibiotic and I ended up with a Z pack. I don’t want to take the wrong meds (that are ineffective for my condition) and then have to follow it up with the correct ones.  I messaged Teledoc, but got no response. I called and spoke with a representative who “put me in the loop” ....I called a day later and I’m still waiting to hear back. In the meantime, my condition continues to get worse. I probably should have just gone to urgent care or used a different telemedicine company, to begin with. Somewhere in this process is a huge breakdown between the doctor and the representatives who enter the information. If your information is entered incorrectly, you too will enter the never ending loop. Save your time and money!
Healthcare, Healthcare, Healthcare
Medication, Customer Support, Triage
Negative, Negative, Negative
Healthcare - Medication - Negative, Healthcare - Customer Support - Negative, Healthcare - Triage - Negative
### USER: Wrong medication: I really wanted to avoid going to an urgent care, or my primary doctors office during Covid, so I figured this was a wonderful alternative. It all started as a great experience – good conversation with Doctor, he seemed to listen and he had genuine concern – he prescribed Augmentin, which he explained to me was the best treatment for my sinus infection. I’ve been trying to treat this on my own for 3 weeks with no success. The problem is, they ordered the wrong antibiotic and I ended up with a Z pack. I don’t want to take the wrong meds (that are ineffective for my condition) and then have to follow it up with the correct ones.  I messaged Teledoc, but got no response. I called and spoke with a representative who “put me in the loop” ....I called a day later and I’m still waiting to hear back. In the meantime, my condition continues to get worse. I probably should have just gone to urgent care or used a different telemedicine company, to begin with. Somewhere in this process is a huge breakdown between the doctor and the representatives who enter the information. If your information is entered incorrectly, you too will enter the never ending loop. Save your time and money! ### ASSISTANT: Healthcare - Medication - Negative, Healthcare - Customer Support - Negative, Healthcare - Triage - Negative )))
### Review: title: Wrong medication, content: I really wanted to avoid going to an urgent care, or my primary doctors office during Covid, so I figured this was a wonderful alternative. It all started as a great experience – good conversation with Doctor, he seemed to listen and he had genuine concern – he prescribed Augmentin, which he explained to me was the best treatment for my sinus infection. I’ve been trying to treat this on my own for 3 weeks with no success. The problem is, they ordered the wrong antibiotic and I ended up with a Z pack. I don’t want to take the wrong meds (that are ineffective for my condition) and then have to follow it up with the correct ones.  I messaged Teledoc, but got no response. I called and spoke with a representative who “put me in the loop” ....I called a day later and I’m still waiting to hear back. In the meantime, my condition continues to get worse. I probably should have just gone to urgent care or used a different telemedicine company, to begin with. Somewhere in this process is a huge breakdown between the doctor and the representatives who enter the information. If your information is entered incorrectly, you too will enter the never ending loop. Save your time and money! ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Medication, Customer Support, Triage, sentiments: Negative, Negative, Negative )))
### Review: title: Wrong medication, content: I really wanted to avoid going to an urgent care, or my primary doctors office during Covid, so I figured this was a wonderful alternative. It all started as a great experience – good conversation with Doctor, he seemed to listen and he had genuine concern – he prescribed Augmentin, which he explained to me was the best treatment for my sinus infection. I’ve been trying to treat this on my own for 3 weeks with no success. The problem is, they ordered the wrong antibiotic and I ended up with a Z pack. I don’t want to take the wrong meds (that are ineffective for my condition) and then have to follow it up with the correct ones.  I messaged Teledoc, but got no response. I called and spoke with a representative who “put me in the loop” ....I called a day later and I’m still waiting to hear back. In the meantime, my condition continues to get worse. I probably should have just gone to urgent care or used a different telemedicine company, to begin with. Somewhere in this process is a huge breakdown between the doctor and the representatives who enter the information. If your information is entered incorrectly, you too will enter the never ending loop. Save your time and money! ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Medication, Customer Support, Triage) sentiments: (Negative, Negative, Negative) )))