Not happy with forced app download
I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password.  , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed.
App Functionality
Password Reset
Negative
App Functionality - Password Reset - Negative
### USER: Not happy with forced app download: I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password.  , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed. ### ASSISTANT: App Functionality - Password Reset - Negative )))
### Review: title: Not happy with forced app download, content: I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password.  , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed. ### Analysis: categories: App Functionality, aspects: Password Reset, sentiments: Negative )))
### Review: title: Not happy with forced app download, content: I needed to use Teladoc and haven’t used it in a while, I tried logging in online but had to do a password reset as I forgot my password.  , I got the password reset email right away, but it only contained one link, and the email said nothing about an app download being required., I clicked on the password reset link and it took me directly to an app download link instead. There was nothing I could do to get out of this link or app download, it clearly stated in order to see the password reset content I would have to download the app first. , I tried multiple times to ensure I wasn’t just missing something., This is extremely frustrating, especially when I’m trying to get the process done quickly so I can resolve my medical issue and instead I’m being forced to download an app if I want to be able to reset a dang password. I will be sure to delete this app as soon as my visit is processed. ### Analysis: categories: (App Functionality) aspects: (Password Reset) sentiments: (Negative) )))