Worse Customer Service
Scheduled appointment and had the doctor call me at 8:30 AM. The doctor called in a prescription which is apparently on a national back order and my pharmacy called Teladoc at 9:15 to ask for a different prescription and they said they would call the doctor. We waited 1 hour and 15 minutes and had not heard anything so we called Teladoc back. They said my name was on a list that they had not yet gotten too but soon they would reach out to the doctor. I confirmed that they had not call the doctor yet and she said no we don’t have to as we follow the process as request come in and we have not gotten to your pharmacies call from 915 yet even though it was 10:30AM. They confirmed now that once they do finally get to my name to call the doctor has up to two hours to respond. I could have gone to an urgent care and already been home with medicine and back to work. I will never use this service again.
Experience
Customer Service
negative
Experience - Customer Service - negative
### USER: Worse Customer Service: Scheduled appointment and had the doctor call me at 8:30 AM. The doctor called in a prescription which is apparently on a national back order and my pharmacy called Teladoc at 9:15 to ask for a different prescription and they said they would call the doctor. We waited 1 hour and 15 minutes and had not heard anything so we called Teladoc back. They said my name was on a list that they had not yet gotten too but soon they would reach out to the doctor. I confirmed that they had not call the doctor yet and she said no we don’t have to as we follow the process as request come in and we have not gotten to your pharmacies call from 915 yet even though it was 10:30AM. They confirmed now that once they do finally get to my name to call the doctor has up to two hours to respond. I could have gone to an urgent care and already been home with medicine and back to work. I will never use this service again. ### ASSISTANT: Experience - Customer Service - negative )))
### Review: title: Worse Customer Service, content: Scheduled appointment and had the doctor call me at 8:30 AM. The doctor called in a prescription which is apparently on a national back order and my pharmacy called Teladoc at 9:15 to ask for a different prescription and they said they would call the doctor. We waited 1 hour and 15 minutes and had not heard anything so we called Teladoc back. They said my name was on a list that they had not yet gotten too but soon they would reach out to the doctor. I confirmed that they had not call the doctor yet and she said no we don’t have to as we follow the process as request come in and we have not gotten to your pharmacies call from 915 yet even though it was 10:30AM. They confirmed now that once they do finally get to my name to call the doctor has up to two hours to respond. I could have gone to an urgent care and already been home with medicine and back to work. I will never use this service again. ### Analysis: categories: Experience, aspects: Customer Service, sentiments: negative )))
### Review: title: Worse Customer Service, content: Scheduled appointment and had the doctor call me at 8:30 AM. The doctor called in a prescription which is apparently on a national back order and my pharmacy called Teladoc at 9:15 to ask for a different prescription and they said they would call the doctor. We waited 1 hour and 15 minutes and had not heard anything so we called Teladoc back. They said my name was on a list that they had not yet gotten too but soon they would reach out to the doctor. I confirmed that they had not call the doctor yet and she said no we don’t have to as we follow the process as request come in and we have not gotten to your pharmacies call from 915 yet even though it was 10:30AM. They confirmed now that once they do finally get to my name to call the doctor has up to two hours to respond. I could have gone to an urgent care and already been home with medicine and back to work. I will never use this service again. ### Analysis: categories: (Experience) aspects: (Customer Service) sentiments: (negative) )))