I had a visit and the doctor provided me a work note due to Covid. My job is big on work notes or you can’t return until you get one. The Teladoc website and app weren’t allowing me or none of the 6 customer service reps to open the link to the note, the agents stayed on the phone with me for 30 plus minutes trying to resolve and when they realized the couldn’t do anything they’d put me on hold for 10mins straight without checking on me then it would automatically send me to the “end of call survey” I rated 5 agents a “1” and requested a callback from management (still hasn’t happened) they don’t care to even coach their employees for there lack of service, of course they’re going to have that type of behavior. Long story short it took 5 days to finally get a not and I got an attendance occurrence because by the time they emailed me the note it had already been one day beyond the date that the note excused me. I only used them because I didn’t want to go outside my home and possibly pass my Covid to people, in hindsight I would’ve just went to my pcp. Terrible experience. Never even received an apology, acknowledgement or anything, I’ve reached out in every way possible.
Customer service reps, Service, Website and app, Email
Customer service - Customer service reps - negative, Service - Service - negative, Communication - Website and app - negative, Communication - Email - negative
### USER: Lacking on the customer service end: I had a visit and the doctor provided me a work note due to Covid. My job is big on work notes or you can’t return until you get one. The Teladoc website and app weren’t allowing me or none of the 6 customer service reps to open the link to the note, the agents stayed on the phone with me for 30 plus minutes trying to resolve and when they realized the couldn’t do anything they’d put me on hold for 10mins straight without checking on me then it would automatically send me to the “end of call survey” I rated 5 agents a “1” and requested a callback from management (still hasn’t happened) they don’t care to even coach their employees for there lack of service, of course they’re going to have that type of behavior. Long story short it took 5 days to finally get a not and I got an attendance occurrence because by the time they emailed me the note it had already been one day beyond the date that the note excused me. I only used them because I didn’t want to go outside my home and possibly pass my Covid to people, in hindsight I would’ve just went to my pcp. Terrible experience. Never even received an apology, acknowledgement or anything, I’ve reached out in every way possible. ### ASSISTANT: Customer service - Customer service reps - negative, Service - Service - negative, Communication - Website and app - negative, Communication - Email - negative )))
### Review: title: Lacking on the customer service end, content: I had a visit and the doctor provided me a work note due to Covid. My job is big on work notes or you can’t return until you get one. The Teladoc website and app weren’t allowing me or none of the 6 customer service reps to open the link to the note, the agents stayed on the phone with me for 30 plus minutes trying to resolve and when they realized the couldn’t do anything they’d put me on hold for 10mins straight without checking on me then it would automatically send me to the “end of call survey” I rated 5 agents a “1” and requested a callback from management (still hasn’t happened) they don’t care to even coach their employees for there lack of service, of course they’re going to have that type of behavior. Long story short it took 5 days to finally get a not and I got an attendance occurrence because by the time they emailed me the note it had already been one day beyond the date that the note excused me. I only used them because I didn’t want to go outside my home and possibly pass my Covid to people, in hindsight I would’ve just went to my pcp. Terrible experience. Never even received an apology, acknowledgement or anything, I’ve reached out in every way possible. ### Analysis: categories: Customer service, Service, Communication, Communication, aspects: Customer service reps, Service, Website and app, Email, sentiments: negative, negative, negative, negative )))
### Review: title: Lacking on the customer service end, content: I had a visit and the doctor provided me a work note due to Covid. My job is big on work notes or you can’t return until you get one. The Teladoc website and app weren’t allowing me or none of the 6 customer service reps to open the link to the note, the agents stayed on the phone with me for 30 plus minutes trying to resolve and when they realized the couldn’t do anything they’d put me on hold for 10mins straight without checking on me then it would automatically send me to the “end of call survey” I rated 5 agents a “1” and requested a callback from management (still hasn’t happened) they don’t care to even coach their employees for there lack of service, of course they’re going to have that type of behavior. Long story short it took 5 days to finally get a not and I got an attendance occurrence because by the time they emailed me the note it had already been one day beyond the date that the note excused me. I only used them because I didn’t want to go outside my home and possibly pass my Covid to people, in hindsight I would’ve just went to my pcp. Terrible experience. Never even received an apology, acknowledgement or anything, I’ve reached out in every way possible. ### Analysis: categories: (Customer service, Service, Communication, Communication) aspects: (Customer service reps, Service, Website and app, Email) sentiments: (negative, negative, negative, negative) )))