I have never written a review for an app or service, but this one is so terrible that I felt I need to. Let me say first the actual care I receive from my counselor is good and useful. However, it took over a month to be able to schedule an appointment because of how useless this app is and it seems the teladoc support technicians only way of solving an issue is to make you a new account.. every time you call. I have had my account remade 5+ times and each time it solved nothing. The app is constantly throwing new obstacles at me to overcome simply to schedule my appointments. Most recently, it won’t allow me to confirm payment through the app and threatens to cancel my appointment if I don’t confirm so I have to go through their website (which is equally as bad). It’s gotten to the point that using the app has become a new point of anxiety for me, how ironic.
Scheduling, Account creation, Confirm payment
App Usage - Scheduling - negative, App Usage - Account creation - negative, App Usage - Confirm payment - negative
### USER: Worst Experience with an App I’ve had: I have never written a review for an app or service, but this one is so terrible that I felt I need to. Let me say first the actual care I receive from my counselor is good and useful. However, it took over a month to be able to schedule an appointment because of how useless this app is and it seems the teladoc support technicians only way of solving an issue is to make you a new account.. every time you call. I have had my account remade 5+ times and each time it solved nothing. The app is constantly throwing new obstacles at me to overcome simply to schedule my appointments. Most recently, it won’t allow me to confirm payment through the app and threatens to cancel my appointment if I don’t confirm so I have to go through their website (which is equally as bad). It’s gotten to the point that using the app has become a new point of anxiety for me, how ironic. ### ASSISTANT: App Usage - Scheduling - negative, App Usage - Account creation - negative, App Usage - Confirm payment - negative )))
### Review: title: Worst Experience with an App I’ve had, content: I have never written a review for an app or service, but this one is so terrible that I felt I need to. Let me say first the actual care I receive from my counselor is good and useful. However, it took over a month to be able to schedule an appointment because of how useless this app is and it seems the teladoc support technicians only way of solving an issue is to make you a new account.. every time you call. I have had my account remade 5+ times and each time it solved nothing. The app is constantly throwing new obstacles at me to overcome simply to schedule my appointments. Most recently, it won’t allow me to confirm payment through the app and threatens to cancel my appointment if I don’t confirm so I have to go through their website (which is equally as bad). It’s gotten to the point that using the app has become a new point of anxiety for me, how ironic. ### Analysis: categories: App Usage, App Usage, App Usage, aspects: Scheduling, Account creation, Confirm payment, sentiments: negative, negative, negative )))
### Review: title: Worst Experience with an App I’ve had, content: I have never written a review for an app or service, but this one is so terrible that I felt I need to. Let me say first the actual care I receive from my counselor is good and useful. However, it took over a month to be able to schedule an appointment because of how useless this app is and it seems the teladoc support technicians only way of solving an issue is to make you a new account.. every time you call. I have had my account remade 5+ times and each time it solved nothing. The app is constantly throwing new obstacles at me to overcome simply to schedule my appointments. Most recently, it won’t allow me to confirm payment through the app and threatens to cancel my appointment if I don’t confirm so I have to go through their website (which is equally as bad). It’s gotten to the point that using the app has become a new point of anxiety for me, how ironic. ### Analysis: categories: (App Usage, App Usage, App Usage) aspects: (Scheduling, Account creation, Confirm payment) sentiments: (negative, negative, negative) )))