I spoke with the doctor at 8:41 am....in our conversation, after discussing my symptoms. WE decided that a prescription for a cough suppressant and decongestant was in order and he would call my pharmacy. I have called Teladoc 3 times today because my pharmacy had not received a prescription. On each of the 3 calls, I was told “they” were busy and running a little behind but that they would “escalate” my prescription. At 8:30pm, 12 hours later, still no script. My pharmacist called and after several minutes was told there was NOTHING prescribed. That in the doctors notes, he stated no antibiotic was needed at this time !! In 3 previous phone calls, I was never told this. Now, 12 hours later, my pharmacist was told “they” would contact the physician and “try” to figure it out!! What ??? This is poor service and a wasted $20.
Communication
Service - Communication - Negative
### USER: Poor service: I spoke with the doctor at 8:41 am....in our conversation, after discussing my symptoms. WE decided that a prescription for a cough suppressant and decongestant was in order and he would call my pharmacy. I have called Teladoc 3 times today because my pharmacy had not received a prescription. On each of the 3 calls, I was told “they” were busy and running a little behind but that they would “escalate” my prescription. At 8:30pm, 12 hours later, still no script. My pharmacist called and after several minutes was told there was NOTHING prescribed. That in the doctors notes, he stated no antibiotic was needed at this time !! In 3 previous phone calls, I was never told this. Now, 12 hours later, my pharmacist was told “they” would contact the physician and “try” to figure it out!! What ??? This is poor service and a wasted $20. ### ASSISTANT: Service - Communication - Negative )))
### Review: title: Poor service, content: I spoke with the doctor at 8:41 am....in our conversation, after discussing my symptoms. WE decided that a prescription for a cough suppressant and decongestant was in order and he would call my pharmacy. I have called Teladoc 3 times today because my pharmacy had not received a prescription. On each of the 3 calls, I was told “they” were busy and running a little behind but that they would “escalate” my prescription. At 8:30pm, 12 hours later, still no script. My pharmacist called and after several minutes was told there was NOTHING prescribed. That in the doctors notes, he stated no antibiotic was needed at this time !! In 3 previous phone calls, I was never told this. Now, 12 hours later, my pharmacist was told “they” would contact the physician and “try” to figure it out!! What ??? This is poor service and a wasted $20. ### Analysis: categories: Service, aspects: Communication, sentiments: Negative )))
### Review: title: Poor service, content: I spoke with the doctor at 8:41 am....in our conversation, after discussing my symptoms. WE decided that a prescription for a cough suppressant and decongestant was in order and he would call my pharmacy. I have called Teladoc 3 times today because my pharmacy had not received a prescription. On each of the 3 calls, I was told “they” were busy and running a little behind but that they would “escalate” my prescription. At 8:30pm, 12 hours later, still no script. My pharmacist called and after several minutes was told there was NOTHING prescribed. That in the doctors notes, he stated no antibiotic was needed at this time !! In 3 previous phone calls, I was never told this. Now, 12 hours later, my pharmacist was told “they” would contact the physician and “try” to figure it out!! What ??? This is poor service and a wasted $20. ### Analysis: categories: (Service) aspects: (Communication) sentiments: (Negative) )))