The Teladoc doctor sent a prescription to my pharmacy for my daughter, and the pharmacist wasn’t sure how to fill it.  The pharmacist tried to call Teledoc for clarification and got voicemail.  No response for 6 hours.  I get to the pharmacy and find there’s a problem, and I try to call two numbers .  Both are voicemail stating they’d get back to me in 24-48 hours.  I need this now!  That’s the point of the service., , I set up another visit to see if I can get another provider that can help me.  I end up with the first doctor.  He tries to argue with me that his instructions were perfectly clear.  I asked him if he wanted to speak with the pharmacist, and he said no., , By now I’m really mad, and I snapped at him and said “Can you fix it or not?”  He says he’ll fix it but he doesn’t need the attitude.  I try to say something and find out he’s hung up on me!
Communication, Responsiveness, Convenience, Effectiveness
Doctor - Communication - negative, Doctor - Responsiveness - negative, Service - Convenience - negative, Service - Effectiveness - negative
### USER: For me, not worth the aggravation.: The Teladoc doctor sent a prescription to my pharmacy for my daughter, and the pharmacist wasn’t sure how to fill it.  The pharmacist tried to call Teledoc for clarification and got voicemail.  No response for 6 hours.  I get to the pharmacy and find there’s a problem, and I try to call two numbers .  Both are voicemail stating they’d get back to me in 24-48 hours.  I need this now!  That’s the point of the service., , I set up another visit to see if I can get another provider that can help me.  I end up with the first doctor.  He tries to argue with me that his instructions were perfectly clear.  I asked him if he wanted to speak with the pharmacist, and he said no., , By now I’m really mad, and I snapped at him and said “Can you fix it or not?”  He says he’ll fix it but he doesn’t need the attitude.  I try to say something and find out he’s hung up on me! ### ASSISTANT: Doctor - Communication - negative, Doctor - Responsiveness - negative, Service - Convenience - negative, Service - Effectiveness - negative )))
### Review: title: For me, not worth the aggravation., content: The Teladoc doctor sent a prescription to my pharmacy for my daughter, and the pharmacist wasn’t sure how to fill it.  The pharmacist tried to call Teledoc for clarification and got voicemail.  No response for 6 hours.  I get to the pharmacy and find there’s a problem, and I try to call two numbers .  Both are voicemail stating they’d get back to me in 24-48 hours.  I need this now!  That’s the point of the service., , I set up another visit to see if I can get another provider that can help me.  I end up with the first doctor.  He tries to argue with me that his instructions were perfectly clear.  I asked him if he wanted to speak with the pharmacist, and he said no., , By now I’m really mad, and I snapped at him and said “Can you fix it or not?”  He says he’ll fix it but he doesn’t need the attitude.  I try to say something and find out he’s hung up on me! ### Analysis: categories: Doctor, Doctor, Service, Service, aspects: Communication, Responsiveness, Convenience, Effectiveness, sentiments: negative, negative, negative, negative )))
### Review: title: For me, not worth the aggravation., content: The Teladoc doctor sent a prescription to my pharmacy for my daughter, and the pharmacist wasn’t sure how to fill it.  The pharmacist tried to call Teledoc for clarification and got voicemail.  No response for 6 hours.  I get to the pharmacy and find there’s a problem, and I try to call two numbers .  Both are voicemail stating they’d get back to me in 24-48 hours.  I need this now!  That’s the point of the service., , I set up another visit to see if I can get another provider that can help me.  I end up with the first doctor.  He tries to argue with me that his instructions were perfectly clear.  I asked him if he wanted to speak with the pharmacist, and he said no., , By now I’m really mad, and I snapped at him and said “Can you fix it or not?”  He says he’ll fix it but he doesn’t need the attitude.  I try to say something and find out he’s hung up on me! ### Analysis: categories: (Doctor, Doctor, Service, Service) aspects: (Communication, Responsiveness, Convenience, Effectiveness) sentiments: (negative, negative, negative, negative) )))