I love Teladoc as a service. The providers are generally excellent, it’s cost-effective, and it’s very convenient. The numerous ongoing technical issues with the app, however, are unacceptable and I would recommend the web-based interface on a desktop when possible, as a better alternative. Video sessions on the app will unexpectedly end, the login process does not work properly (I have tried to set up FaceID login for multiple years and it never takes, for example). Multiple error messages in each session. Today, for example, I was never able to see the provider on video during the session, though they could see me. My screen still showed the provider was reviewing my medical history for the duration of the call, yet I received multiple text messages AND push notifications that “the doctor will see you now.” In the past I’ve tried calling technical support, only to spend over 30 minutes on the phone with no real resolution other than to uninstall and reinstall the app, which didn’t help. As I write this, I’ve received eight push notifications about my session ending—I’ve been off the call for almost 20 minutes.
Service, Cost, Convenience, Video sessions, Login process, Error messages, Video screen, Push notifications, Technical support
Service - Service - positive, Service - Cost - positive, Service - Convenience - positive, App - Video sessions - negative, App - Login process - negative, App - Error messages - negative, App - Video screen - negative, App - Push notifications - negative, App - Technical support - negative
### USER: Service is great, app is hot garbage: I love Teladoc as a service. The providers are generally excellent, it’s cost-effective, and it’s very convenient. The numerous ongoing technical issues with the app, however, are unacceptable and I would recommend the web-based interface on a desktop when possible, as a better alternative. Video sessions on the app will unexpectedly end, the login process does not work properly (I have tried to set up FaceID login for multiple years and it never takes, for example). Multiple error messages in each session. Today, for example, I was never able to see the provider on video during the session, though they could see me. My screen still showed the provider was reviewing my medical history for the duration of the call, yet I received multiple text messages AND push notifications that “the doctor will see you now.” In the past I’ve tried calling technical support, only to spend over 30 minutes on the phone with no real resolution other than to uninstall and reinstall the app, which didn’t help. As I write this, I’ve received eight push notifications about my session ending—I’ve been off the call for almost 20 minutes. ### ASSISTANT: Service - Service - positive, Service - Cost - positive, Service - Convenience - positive, App - Video sessions - negative, App - Login process - negative, App - Error messages - negative, App - Video screen - negative, App - Push notifications - negative, App - Technical support - negative )))
### Review: title: Service is great, app is hot garbage, content: I love Teladoc as a service. The providers are generally excellent, it’s cost-effective, and it’s very convenient. The numerous ongoing technical issues with the app, however, are unacceptable and I would recommend the web-based interface on a desktop when possible, as a better alternative. Video sessions on the app will unexpectedly end, the login process does not work properly (I have tried to set up FaceID login for multiple years and it never takes, for example). Multiple error messages in each session. Today, for example, I was never able to see the provider on video during the session, though they could see me. My screen still showed the provider was reviewing my medical history for the duration of the call, yet I received multiple text messages AND push notifications that “the doctor will see you now.” In the past I’ve tried calling technical support, only to spend over 30 minutes on the phone with no real resolution other than to uninstall and reinstall the app, which didn’t help. As I write this, I’ve received eight push notifications about my session ending—I’ve been off the call for almost 20 minutes. ### Analysis: categories: Service, Service, Service, App, App, App, App, App, App, aspects: Service, Cost, Convenience, Video sessions, Login process, Error messages, Video screen, Push notifications, Technical support, sentiments: positive, positive, positive, negative, negative, negative, negative, negative, negative )))
### Review: title: Service is great, app is hot garbage, content: I love Teladoc as a service. The providers are generally excellent, it’s cost-effective, and it’s very convenient. The numerous ongoing technical issues with the app, however, are unacceptable and I would recommend the web-based interface on a desktop when possible, as a better alternative. Video sessions on the app will unexpectedly end, the login process does not work properly (I have tried to set up FaceID login for multiple years and it never takes, for example). Multiple error messages in each session. Today, for example, I was never able to see the provider on video during the session, though they could see me. My screen still showed the provider was reviewing my medical history for the duration of the call, yet I received multiple text messages AND push notifications that “the doctor will see you now.” In the past I’ve tried calling technical support, only to spend over 30 minutes on the phone with no real resolution other than to uninstall and reinstall the app, which didn’t help. As I write this, I’ve received eight push notifications about my session ending—I’ve been off the call for almost 20 minutes. ### Analysis: categories: (Service, Service, Service, App, App, App, App, App, App) aspects: (Service, Cost, Convenience, Video sessions, Login process, Error messages, Video screen, Push notifications, Technical support) sentiments: (positive, positive, positive, negative, negative, negative, negative, negative, negative) )))