Being from a small town, I love being able to video chat with providers that I know I won’t run into at the grocery store. The increase in telehealth over the past year has been a godsend to some of us. , , The app itself could use some improvement in communication and navigability. I get some messages through text and others through the app email so it makes it confusing when they conflict. It would also be nice to have a calendar feature in your personal dashboard so it’s easier to refer back to past appointments and see your upcoming ones.
Usability, Communication, Telehealth
App - Usability - Negative, App - Communication - Negative, App - Telehealth - Positive
### USER: Great service, communication needs improvement: Being from a small town, I love being able to video chat with providers that I know I won’t run into at the grocery store. The increase in telehealth over the past year has been a godsend to some of us. , , The app itself could use some improvement in communication and navigability. I get some messages through text and others through the app email so it makes it confusing when they conflict. It would also be nice to have a calendar feature in your personal dashboard so it’s easier to refer back to past appointments and see your upcoming ones. ### ASSISTANT: App - Usability - Negative, App - Communication - Negative, App - Telehealth - Positive )))
### Review: title: Great service, communication needs improvement, content: Being from a small town, I love being able to video chat with providers that I know I won’t run into at the grocery store. The increase in telehealth over the past year has been a godsend to some of us. , , The app itself could use some improvement in communication and navigability. I get some messages through text and others through the app email so it makes it confusing when they conflict. It would also be nice to have a calendar feature in your personal dashboard so it’s easier to refer back to past appointments and see your upcoming ones. ### Analysis: categories: App, App, App, aspects: Usability, Communication, Telehealth, sentiments: Negative, Negative, Positive )))
### Review: title: Great service, communication needs improvement, content: Being from a small town, I love being able to video chat with providers that I know I won’t run into at the grocery store. The increase in telehealth over the past year has been a godsend to some of us. , , The app itself could use some improvement in communication and navigability. I get some messages through text and others through the app email so it makes it confusing when they conflict. It would also be nice to have a calendar feature in your personal dashboard so it’s easier to refer back to past appointments and see your upcoming ones. ### Analysis: categories: (App, App, App) aspects: (Usability, Communication, Telehealth) sentiments: (Negative, Negative, Positive) )))