First the app tells you they won’t charge you until after the visit, but they immediately charged me., They say on their website that they offer behavioral care, that you just “simply” select “therapist” and that’s not an option on the app., When I realized I was automatically being routed to a general practitioner instead of having the option to select a therapist , I tried to cancel the appointment and the experience became even more frustrating.... there is no option that I can find in the app to cancel only reschedule. I called their customer service they told me they would immediately cancel and refund my money. I didn’t receive an email confirmation that the appt was cancelled and it was still showing active on the app., A few hours later the app notifies me that my appt (that was supposed to be cancelled) was confirmed. I called customer service again and the appointment was never cancelled., This experience didn’t give me an impression of a professional medical company just one that was eager to take my money.
Fees, Features, Customer Service, Professionalism
Category - Fees - Negative, Category - Features - Negative, Category - Customer Service - Negative, Category - Professionalism - Negative
### USER: Disappointing experience felt like a scam: First the app tells you they won’t charge you until after the visit, but they immediately charged me., They say on their website that they offer behavioral care, that you just “simply” select “therapist” and that’s not an option on the app., When I realized I was automatically being routed to a general practitioner instead of having the option to select a therapist , I tried to cancel the appointment and the experience became even more frustrating.... there is no option that I can find in the app to cancel only reschedule. I called their customer service they told me they would immediately cancel and refund my money. I didn’t receive an email confirmation that the appt was cancelled and it was still showing active on the app., A few hours later the app notifies me that my appt (that was supposed to be cancelled) was confirmed. I called customer service again and the appointment was never cancelled., This experience didn’t give me an impression of a professional medical company just one that was eager to take my money. ### ASSISTANT: Category - Fees - Negative, Category - Features - Negative, Category - Customer Service - Negative, Category - Professionalism - Negative )))
### Review: title: Disappointing experience felt like a scam, content: First the app tells you they won’t charge you until after the visit, but they immediately charged me., They say on their website that they offer behavioral care, that you just “simply” select “therapist” and that’s not an option on the app., When I realized I was automatically being routed to a general practitioner instead of having the option to select a therapist , I tried to cancel the appointment and the experience became even more frustrating.... there is no option that I can find in the app to cancel only reschedule. I called their customer service they told me they would immediately cancel and refund my money. I didn’t receive an email confirmation that the appt was cancelled and it was still showing active on the app., A few hours later the app notifies me that my appt (that was supposed to be cancelled) was confirmed. I called customer service again and the appointment was never cancelled., This experience didn’t give me an impression of a professional medical company just one that was eager to take my money. ### Analysis: categories: Category, Category, Category, Category, aspects: Fees, Features, Customer Service, Professionalism, sentiments: Negative, Negative, Negative, Negative )))
### Review: title: Disappointing experience felt like a scam, content: First the app tells you they won’t charge you until after the visit, but they immediately charged me., They say on their website that they offer behavioral care, that you just “simply” select “therapist” and that’s not an option on the app., When I realized I was automatically being routed to a general practitioner instead of having the option to select a therapist , I tried to cancel the appointment and the experience became even more frustrating.... there is no option that I can find in the app to cancel only reschedule. I called their customer service they told me they would immediately cancel and refund my money. I didn’t receive an email confirmation that the appt was cancelled and it was still showing active on the app., A few hours later the app notifies me that my appt (that was supposed to be cancelled) was confirmed. I called customer service again and the appointment was never cancelled., This experience didn’t give me an impression of a professional medical company just one that was eager to take my money. ### Analysis: categories: (Category, Category, Category, Category) aspects: (Fees, Features, Customer Service, Professionalism) sentiments: (Negative, Negative, Negative, Negative) )))