First of all, I set an appointment & waited for 45 minutes on video chat waiting for the doctor who never came. Finally I called customer service and they had a different doctor who called me. I was fine with that and wouldn’t have given them a negative review just for that. I had pink eye and she faxed me a prescription. It was easier than going to the doctor just for pink eye. So that wasn’t the issue. The issue is the billing. It was supposed to be a $40 fee. I entered my PayPal info knowing that I would pay whatever my insurance did not. However, they charged me the full amount right away. I thought, well.. they probably charge it to me until insurance pays and then I’ll be reimbursed. Nope. I received a letter in the mail from my insurance that they had paid the bill in full. They have on file the date that Teladoc cashed their check for $40. I have never been reimbursed. Somehow they get $80 for a $40 service and their customer service was useless. They would not help me but instead had me call the medical advice line for my insurance who had ALREADY PAID the bill? The fact is they should send me $40 back for overpayment but it’s been 2 months and they are impossible to deal with.
Cost
Billing - Cost - Negative
### USER: One star: First of all, I set an appointment & waited for 45 minutes on video chat waiting for the doctor who never came. Finally I called customer service and they had a different doctor who called me. I was fine with that and wouldn’t have given them a negative review just for that. I had pink eye and she faxed me a prescription. It was easier than going to the doctor just for pink eye. So that wasn’t the issue. The issue is the billing. It was supposed to be a $40 fee. I entered my PayPal info knowing that I would pay whatever my insurance did not. However, they charged me the full amount right away. I thought, well.. they probably charge it to me until insurance pays and then I’ll be reimbursed. Nope. I received a letter in the mail from my insurance that they had paid the bill in full. They have on file the date that Teladoc cashed their check for $40. I have never been reimbursed. Somehow they get $80 for a $40 service and their customer service was useless. They would not help me but instead had me call the medical advice line for my insurance who had ALREADY PAID the bill? The fact is they should send me $40 back for overpayment but it’s been 2 months and they are impossible to deal with. ### ASSISTANT: Billing - Cost - Negative )))
### Review: title: One star, content: First of all, I set an appointment & waited for 45 minutes on video chat waiting for the doctor who never came. Finally I called customer service and they had a different doctor who called me. I was fine with that and wouldn’t have given them a negative review just for that. I had pink eye and she faxed me a prescription. It was easier than going to the doctor just for pink eye. So that wasn’t the issue. The issue is the billing. It was supposed to be a $40 fee. I entered my PayPal info knowing that I would pay whatever my insurance did not. However, they charged me the full amount right away. I thought, well.. they probably charge it to me until insurance pays and then I’ll be reimbursed. Nope. I received a letter in the mail from my insurance that they had paid the bill in full. They have on file the date that Teladoc cashed their check for $40. I have never been reimbursed. Somehow they get $80 for a $40 service and their customer service was useless. They would not help me but instead had me call the medical advice line for my insurance who had ALREADY PAID the bill? The fact is they should send me $40 back for overpayment but it’s been 2 months and they are impossible to deal with. ### Analysis: categories: Billing, aspects: Cost, sentiments: Negative )))
### Review: title: One star, content: First of all, I set an appointment & waited for 45 minutes on video chat waiting for the doctor who never came. Finally I called customer service and they had a different doctor who called me. I was fine with that and wouldn’t have given them a negative review just for that. I had pink eye and she faxed me a prescription. It was easier than going to the doctor just for pink eye. So that wasn’t the issue. The issue is the billing. It was supposed to be a $40 fee. I entered my PayPal info knowing that I would pay whatever my insurance did not. However, they charged me the full amount right away. I thought, well.. they probably charge it to me until insurance pays and then I’ll be reimbursed. Nope. I received a letter in the mail from my insurance that they had paid the bill in full. They have on file the date that Teladoc cashed their check for $40. I have never been reimbursed. Somehow they get $80 for a $40 service and their customer service was useless. They would not help me but instead had me call the medical advice line for my insurance who had ALREADY PAID the bill? The fact is they should send me $40 back for overpayment but it’s been 2 months and they are impossible to deal with. ### Analysis: categories: (Billing) aspects: (Cost) sentiments: (Negative) )))