Made an appointment for an ear infection. They charged me my copayment then setup the appointment with a physician. Once I had my appointment the physician notified me that they could not do anything because they didn’t have photos of my ear and because it was not a video call. I had to end the appointment and then call again to reschedule a video appointment. They charged me my copayment again, and I’ve been waiting to see a physician for almost 2 hours (still have not seen the physician). While I’m waiting they text that they are expecting longer than usual wait times. I’m sure they are since they can’t help their patients the first time around. All I need is antibiotics, I think everyone knows that ear infections can easily be treated with antibiotics.
Appointment, Physician availability, Wait time
Service - Appointment - negative, Service - Physician availability - negative, Service - Wait time - negative
### USER: Horrible Service: Made an appointment for an ear infection. They charged me my copayment then setup the appointment with a physician. Once I had my appointment the physician notified me that they could not do anything because they didn’t have photos of my ear and because it was not a video call. I had to end the appointment and then call again to reschedule a video appointment. They charged me my copayment again, and I’ve been waiting to see a physician for almost 2 hours (still have not seen the physician). While I’m waiting they text that they are expecting longer than usual wait times. I’m sure they are since they can’t help their patients the first time around. All I need is antibiotics, I think everyone knows that ear infections can easily be treated with antibiotics. ### ASSISTANT: Service - Appointment - negative, Service - Physician availability - negative, Service - Wait time - negative )))
### Review: title: Horrible Service, content: Made an appointment for an ear infection. They charged me my copayment then setup the appointment with a physician. Once I had my appointment the physician notified me that they could not do anything because they didn’t have photos of my ear and because it was not a video call. I had to end the appointment and then call again to reschedule a video appointment. They charged me my copayment again, and I’ve been waiting to see a physician for almost 2 hours (still have not seen the physician). While I’m waiting they text that they are expecting longer than usual wait times. I’m sure they are since they can’t help their patients the first time around. All I need is antibiotics, I think everyone knows that ear infections can easily be treated with antibiotics. ### Analysis: categories: Service, Service, Service, aspects: Appointment, Physician availability, Wait time, sentiments: negative, negative, negative )))
### Review: title: Horrible Service, content: Made an appointment for an ear infection. They charged me my copayment then setup the appointment with a physician. Once I had my appointment the physician notified me that they could not do anything because they didn’t have photos of my ear and because it was not a video call. I had to end the appointment and then call again to reschedule a video appointment. They charged me my copayment again, and I’ve been waiting to see a physician for almost 2 hours (still have not seen the physician). While I’m waiting they text that they are expecting longer than usual wait times. I’m sure they are since they can’t help their patients the first time around. All I need is antibiotics, I think everyone knows that ear infections can easily be treated with antibiotics. ### Analysis: categories: (Service, Service, Service) aspects: (Appointment, Physician availability, Wait time) sentiments: (negative, negative, negative) )))