Wasted time trying to set up appt. I requested 3 times that were given as options.   I get an email saying to confirm new and different appt date bec doc wasn’t available at times they suggested. The email says to click on a word…nowhere in iPad interface is there a hot link that allows for “confirmation” as directed.  The verbiage is I have to do this or they cancel it. So I emailed telling them I wanted the proposed appt time and was unable to click anywhere to confirm.  I then get email saying it’s cancelled 2 days later.  I call in to get help and they were nice and understood my concern, but were. It able to help. Not sure why they say call if you need help. Ugh.  Then I try via app as per advice from assistant.  They don’t have the full info on my insurance and no place to add second policy. Ugh again. The first scheduled visit was zero with my insurance.  The second was $85.  It does not reflect my coverage.  Ugh. 4 attempts… I’m out.
Interface, Functionality, Communication
App - Interface - Negative, App - Functionality - Negative, App - Communication - Negative
### USER: Quirky interface: Wasted time trying to set up appt. I requested 3 times that were given as options.   I get an email saying to confirm new and different appt date bec doc wasn’t available at times they suggested. The email says to click on a word…nowhere in iPad interface is there a hot link that allows for “confirmation” as directed.  The verbiage is I have to do this or they cancel it. So I emailed telling them I wanted the proposed appt time and was unable to click anywhere to confirm.  I then get email saying it’s cancelled 2 days later.  I call in to get help and they were nice and understood my concern, but were. It able to help. Not sure why they say call if you need help. Ugh.  Then I try via app as per advice from assistant.  They don’t have the full info on my insurance and no place to add second policy. Ugh again. The first scheduled visit was zero with my insurance.  The second was $85.  It does not reflect my coverage.  Ugh. 4 attempts… I’m out. ### ASSISTANT: App - Interface - Negative, App - Functionality - Negative, App - Communication - Negative )))
### Review: title: Quirky interface, content: Wasted time trying to set up appt. I requested 3 times that were given as options.   I get an email saying to confirm new and different appt date bec doc wasn’t available at times they suggested. The email says to click on a word…nowhere in iPad interface is there a hot link that allows for “confirmation” as directed.  The verbiage is I have to do this or they cancel it. So I emailed telling them I wanted the proposed appt time and was unable to click anywhere to confirm.  I then get email saying it’s cancelled 2 days later.  I call in to get help and they were nice and understood my concern, but were. It able to help. Not sure why they say call if you need help. Ugh.  Then I try via app as per advice from assistant.  They don’t have the full info on my insurance and no place to add second policy. Ugh again. The first scheduled visit was zero with my insurance.  The second was $85.  It does not reflect my coverage.  Ugh. 4 attempts… I’m out. ### Analysis: categories: App, App, App, aspects: Interface, Functionality, Communication, sentiments: Negative, Negative, Negative )))
### Review: title: Quirky interface, content: Wasted time trying to set up appt. I requested 3 times that were given as options.   I get an email saying to confirm new and different appt date bec doc wasn’t available at times they suggested. The email says to click on a word…nowhere in iPad interface is there a hot link that allows for “confirmation” as directed.  The verbiage is I have to do this or they cancel it. So I emailed telling them I wanted the proposed appt time and was unable to click anywhere to confirm.  I then get email saying it’s cancelled 2 days later.  I call in to get help and they were nice and understood my concern, but were. It able to help. Not sure why they say call if you need help. Ugh.  Then I try via app as per advice from assistant.  They don’t have the full info on my insurance and no place to add second policy. Ugh again. The first scheduled visit was zero with my insurance.  The second was $85.  It does not reflect my coverage.  Ugh. 4 attempts… I’m out. ### Analysis: categories: (App, App, App) aspects: (Interface, Functionality, Communication) sentiments: (Negative, Negative, Negative) )))