I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse.
Usability, Stability, Features, Customer Support
App - Usability - Negative, App - Stability - Negative, App - Features - Negative, Service - Customer Support - Positive
### USER: App is crap, but service is great: I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse. ### ASSISTANT: App - Usability - Negative, App - Stability - Negative, App - Features - Negative, Service - Customer Support - Positive )))
### Review: title: App is crap, but service is great, content: I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse. ### Analysis: categories: App, App, App, Service, aspects: Usability, Stability, Features, Customer Support, sentiments: Negative, Negative, Negative, Positive )))
### Review: title: App is crap, but service is great, content: I’ve used this app for the last year. It never fails, the app craps out on me and either tells me my account is closed, gets glitchy when I try to save medical history, tells me my password is wrong, or just closes all together. Once I call the 1-800 number and get the AMAZING customer service associates to fix whatever problem is going on, then it’s always smooth sailing. But I do have to call them every single time I need to log in or save anything. Once that’s done though, the Teladoc service is top notch. I guess I’d rather deal with a crappy app that logs me out completely and calling a 1-800 number than get dressed and go wait at a Doctors office for a couple hours. Especially since the customer service people are some of the nicest, knowledgeable people I’ve ever dealt with. It could be worse. ### Analysis: categories: (App, App, App, Service) aspects: (Usability, Stability, Features, Customer Support) sentiments: (Negative, Negative, Negative, Positive) )))