The concept of telemedicine is great until you have a follow up question for the provider you met with…there is essentially no way of reaching again the provider, leaving you helpless if you have a further issue. I encountered an issue with the medication that was prescribed being on back order at the pharmacy and needed the provider to prescribe a different medication. When I called the Teladoc help center, I was told that there was no way of reaching the provider, and that I was basically left with calling pharmacies until I find one that carries the medication…that seems pretty ridiculous to me. Beware if you use Teladoc that it’s a one-time conversation and if something is wrong you will either pay for a new visit to speak with a new doctor or will be left figuring it out on your own.
service, follow-up, communication
Telemedicine - service - negative, Telemedicine - follow-up - negative, Telemedicine - communication - negative
### USER: Avoid if you want to be able to follow up with the provider: The concept of telemedicine is great until you have a follow up question for the provider you met with…there is essentially no way of reaching again the provider, leaving you helpless if you have a further issue. I encountered an issue with the medication that was prescribed being on back order at the pharmacy and needed the provider to prescribe a different medication. When I called the Teladoc help center, I was told that there was no way of reaching the provider, and that I was basically left with calling pharmacies until I find one that carries the medication…that seems pretty ridiculous to me. Beware if you use Teladoc that it’s a one-time conversation and if something is wrong you will either pay for a new visit to speak with a new doctor or will be left figuring it out on your own. ### ASSISTANT: Telemedicine - service - negative, Telemedicine - follow-up - negative, Telemedicine - communication - negative )))
### Review: title: Avoid if you want to be able to follow up with the provider, content: The concept of telemedicine is great until you have a follow up question for the provider you met with…there is essentially no way of reaching again the provider, leaving you helpless if you have a further issue. I encountered an issue with the medication that was prescribed being on back order at the pharmacy and needed the provider to prescribe a different medication. When I called the Teladoc help center, I was told that there was no way of reaching the provider, and that I was basically left with calling pharmacies until I find one that carries the medication…that seems pretty ridiculous to me. Beware if you use Teladoc that it’s a one-time conversation and if something is wrong you will either pay for a new visit to speak with a new doctor or will be left figuring it out on your own. ### Analysis: categories: Telemedicine, Telemedicine, Telemedicine, aspects: service, follow-up, communication, sentiments: negative, negative, negative )))
### Review: title: Avoid if you want to be able to follow up with the provider, content: The concept of telemedicine is great until you have a follow up question for the provider you met with…there is essentially no way of reaching again the provider, leaving you helpless if you have a further issue. I encountered an issue with the medication that was prescribed being on back order at the pharmacy and needed the provider to prescribe a different medication. When I called the Teladoc help center, I was told that there was no way of reaching the provider, and that I was basically left with calling pharmacies until I find one that carries the medication…that seems pretty ridiculous to me. Beware if you use Teladoc that it’s a one-time conversation and if something is wrong you will either pay for a new visit to speak with a new doctor or will be left figuring it out on your own. ### Analysis: categories: (Telemedicine, Telemedicine, Telemedicine) aspects: (service, follow-up, communication) sentiments: (negative, negative, negative) )))