I waited for 2.5 hrs for service never got it. Spoke to a person to get my sign in fixed she was sooo rude. Then I wait an hour and a half and call and they guy says it shouldn’t have been that long bumps me in queue says if the doctor doesn’t call in 15 minutes call back. 30 min later I call back and the video call comes in yet there is no doctor. I call back and she says my appointment isn’t until 12:25 she doesn’t understand why that is so they bump again and said it could be another hour. Get a call from management saying I’m in queue but it could be awhile. I said just cancel I’ll go to the ER I will get out faster than dealing with them. I have never had this crappy of service with them.
Service, Queue, Management, Speed, Appointment, Staff
Experience - Service - negative, Experience - Queue - negative, Experience - Management - negative, Experience - Speed - negative, Experience - Appointment - negative, Behavior - Staff - negative
### USER: ER WOULD BE FASTER: I waited for 2.5 hrs for service never got it. Spoke to a person to get my sign in fixed she was sooo rude. Then I wait an hour and a half and call and they guy says it shouldn’t have been that long bumps me in queue says if the doctor doesn’t call in 15 minutes call back. 30 min later I call back and the video call comes in yet there is no doctor. I call back and she says my appointment isn’t until 12:25 she doesn’t understand why that is so they bump again and said it could be another hour. Get a call from management saying I’m in queue but it could be awhile. I said just cancel I’ll go to the ER I will get out faster than dealing with them. I have never had this crappy of service with them. ### ASSISTANT: Experience - Service - negative, Experience - Queue - negative, Experience - Management - negative, Experience - Speed - negative, Experience - Appointment - negative, Behavior - Staff - negative )))
### Review: title: ER WOULD BE FASTER, content: I waited for 2.5 hrs for service never got it. Spoke to a person to get my sign in fixed she was sooo rude. Then I wait an hour and a half and call and they guy says it shouldn’t have been that long bumps me in queue says if the doctor doesn’t call in 15 minutes call back. 30 min later I call back and the video call comes in yet there is no doctor. I call back and she says my appointment isn’t until 12:25 she doesn’t understand why that is so they bump again and said it could be another hour. Get a call from management saying I’m in queue but it could be awhile. I said just cancel I’ll go to the ER I will get out faster than dealing with them. I have never had this crappy of service with them. ### Analysis: categories: Experience, Experience, Experience, Experience, Experience, Behavior, aspects: Service, Queue, Management, Speed, Appointment, Staff, sentiments: negative, negative, negative, negative, negative, negative )))
### Review: title: ER WOULD BE FASTER, content: I waited for 2.5 hrs for service never got it. Spoke to a person to get my sign in fixed she was sooo rude. Then I wait an hour and a half and call and they guy says it shouldn’t have been that long bumps me in queue says if the doctor doesn’t call in 15 minutes call back. 30 min later I call back and the video call comes in yet there is no doctor. I call back and she says my appointment isn’t until 12:25 she doesn’t understand why that is so they bump again and said it could be another hour. Get a call from management saying I’m in queue but it could be awhile. I said just cancel I’ll go to the ER I will get out faster than dealing with them. I have never had this crappy of service with them. ### Analysis: categories: (Experience, Experience, Experience, Experience, Experience, Behavior) aspects: (Service, Queue, Management, Speed, Appointment, Staff) sentiments: (negative, negative, negative, negative, negative, negative) )))