I waited in the queue for an hour and a half, then they cancelled my visit. This is the most frustrating app I have ever used. I finally got through and the doctor was super rude telling me that just because I want antibiotics doesn't mean that I get them. I didn't even tell him that i need antibiotics I said I have a sinus infection, probably my 20th and he said that i don't need antibiotics I just want them. When asked why I had been prescribed them every time before, he said I don't know but it'll just go away. I was almost hospitalized last year after another doctor told me that because my throat was closing. He then continued to hang up on me. Super unprofessional, there was dogs barking in the background of the call. I will never use this ridiculous app ever again.
Wait time, Call Quality, Doctor's Attitude
Usability - Wait time - negative, Performance - Call Quality - negative, Service - Doctor's Attitude - negative
### USER: So Slow: I waited in the queue for an hour and a half, then they cancelled my visit. This is the most frustrating app I have ever used. I finally got through and the doctor was super rude telling me that just because I want antibiotics doesn't mean that I get them. I didn't even tell him that i need antibiotics I said I have a sinus infection, probably my 20th and he said that i don't need antibiotics I just want them. When asked why I had been prescribed them every time before, he said I don't know but it'll just go away. I was almost hospitalized last year after another doctor told me that because my throat was closing. He then continued to hang up on me. Super unprofessional, there was dogs barking in the background of the call. I will never use this ridiculous app ever again. ### ASSISTANT: Usability - Wait time - negative, Performance - Call Quality - negative, Service - Doctor's Attitude - negative )))
### Review: title: So Slow, content: I waited in the queue for an hour and a half, then they cancelled my visit. This is the most frustrating app I have ever used. I finally got through and the doctor was super rude telling me that just because I want antibiotics doesn't mean that I get them. I didn't even tell him that i need antibiotics I said I have a sinus infection, probably my 20th and he said that i don't need antibiotics I just want them. When asked why I had been prescribed them every time before, he said I don't know but it'll just go away. I was almost hospitalized last year after another doctor told me that because my throat was closing. He then continued to hang up on me. Super unprofessional, there was dogs barking in the background of the call. I will never use this ridiculous app ever again. ### Analysis: categories: Usability, Performance, Service, aspects: Wait time, Call Quality, Doctor's Attitude, sentiments: negative, negative, negative )))
### Review: title: So Slow, content: I waited in the queue for an hour and a half, then they cancelled my visit. This is the most frustrating app I have ever used. I finally got through and the doctor was super rude telling me that just because I want antibiotics doesn't mean that I get them. I didn't even tell him that i need antibiotics I said I have a sinus infection, probably my 20th and he said that i don't need antibiotics I just want them. When asked why I had been prescribed them every time before, he said I don't know but it'll just go away. I was almost hospitalized last year after another doctor told me that because my throat was closing. He then continued to hang up on me. Super unprofessional, there was dogs barking in the background of the call. I will never use this ridiculous app ever again. ### Analysis: categories: (Usability, Performance, Service) aspects: (Wait time, Call Quality, Doctor's Attitude) sentiments: (negative, negative, negative) )))