My teenage daughter had a metal health visit today with Teladoc, which I scheduled weeks ago. The therapist logged in and reviewed her health history, then canceled the appointment leaving my daughter sitting there. No reason was given or a courtesy email sent. Nothing. I called Customer Service thinking maybe we got disconnected, and after about ten minutes they told me that my insurance didn’t cover her for that option as of last month. I called the insurance company and they told me that my daughter was absolutely covered, and this was not an error on their end. It was possible that TD tried billing my insurance from a year ago which was different. In any given scenario, it is completely unacceptable & unprofessional to cancel an appointment like that. Mind you this was a teenage girl that I pulled from school for this appointment. I called and scheduled appointments elsewhere. Going forward, we will not be using this service. Schedule with caution.
Appointment
Service - Appointment - negative
### USER: UNPROFESSIONAL: My teenage daughter had a metal health visit today with Teladoc, which I scheduled weeks ago. The therapist logged in and reviewed her health history, then canceled the appointment leaving my daughter sitting there. No reason was given or a courtesy email sent. Nothing. I called Customer Service thinking maybe we got disconnected, and after about ten minutes they told me that my insurance didn’t cover her for that option as of last month. I called the insurance company and they told me that my daughter was absolutely covered, and this was not an error on their end. It was possible that TD tried billing my insurance from a year ago which was different. In any given scenario, it is completely unacceptable & unprofessional to cancel an appointment like that. Mind you this was a teenage girl that I pulled from school for this appointment. I called and scheduled appointments elsewhere. Going forward, we will not be using this service. Schedule with caution. ### ASSISTANT: Service - Appointment - negative )))
### Review: title: UNPROFESSIONAL, content: My teenage daughter had a metal health visit today with Teladoc, which I scheduled weeks ago. The therapist logged in and reviewed her health history, then canceled the appointment leaving my daughter sitting there. No reason was given or a courtesy email sent. Nothing. I called Customer Service thinking maybe we got disconnected, and after about ten minutes they told me that my insurance didn’t cover her for that option as of last month. I called the insurance company and they told me that my daughter was absolutely covered, and this was not an error on their end. It was possible that TD tried billing my insurance from a year ago which was different. In any given scenario, it is completely unacceptable & unprofessional to cancel an appointment like that. Mind you this was a teenage girl that I pulled from school for this appointment. I called and scheduled appointments elsewhere. Going forward, we will not be using this service. Schedule with caution. ### Analysis: categories: Service, aspects: Appointment, sentiments: negative )))
### Review: title: UNPROFESSIONAL, content: My teenage daughter had a metal health visit today with Teladoc, which I scheduled weeks ago. The therapist logged in and reviewed her health history, then canceled the appointment leaving my daughter sitting there. No reason was given or a courtesy email sent. Nothing. I called Customer Service thinking maybe we got disconnected, and after about ten minutes they told me that my insurance didn’t cover her for that option as of last month. I called the insurance company and they told me that my daughter was absolutely covered, and this was not an error on their end. It was possible that TD tried billing my insurance from a year ago which was different. In any given scenario, it is completely unacceptable & unprofessional to cancel an appointment like that. Mind you this was a teenage girl that I pulled from school for this appointment. I called and scheduled appointments elsewhere. Going forward, we will not be using this service. Schedule with caution. ### Analysis: categories: (Service) aspects: (Appointment) sentiments: (negative) )))