This is an app that should be considered essential during times of extreme duress and upheaval like these COVID times. Unfortunately, I find this app is insanely frustrating to use and have not been satisfied with any of the responses I have received when I have flagged technical issues. I understand that an app such as this has to take into account a number of security concerns, but it seems that issues revolving around secure connections, submitting requests, and the like are the Achilles’ heel of this app. I find logging in to be infuriating, with some days requiring up to 10 back to back attempts occurring before I can get in. Same with submitting request for meetings. Today, I had to try and submit a request six times before it finally went through. This should be as intuitive, stress-free, and user-friendly as possible. A number of people are coming to this app and using it for issues related to mental health, emergency care, or some other issue that they need to urgently address but don’t want to risk themselves or others through exposure to the coronavirus. I do not use Teladoc because I enjoy it, I use Teladoc simply because it’s the only option I have with my insurance. If there were another system I could use, I would do so in a heartbeat.
Security, Log in, Request submission, User-friendliness, Purpose, Availability
Application - Security - Negative, Application - Log in - Negative, Application - Request submission - Negative, Application - User-friendliness - Negative, Application - Purpose - Neutral, Application - Availability - Neutral
### USER: Frustrating, Unrewarding, Stressful: This is an app that should be considered essential during times of extreme duress and upheaval like these COVID times. Unfortunately, I find this app is insanely frustrating to use and have not been satisfied with any of the responses I have received when I have flagged technical issues. I understand that an app such as this has to take into account a number of security concerns, but it seems that issues revolving around secure connections, submitting requests, and the like are the Achilles’ heel of this app. I find logging in to be infuriating, with some days requiring up to 10 back to back attempts occurring before I can get in. Same with submitting request for meetings. Today, I had to try and submit a request six times before it finally went through. This should be as intuitive, stress-free, and user-friendly as possible. A number of people are coming to this app and using it for issues related to mental health, emergency care, or some other issue that they need to urgently address but don’t want to risk themselves or others through exposure to the coronavirus. I do not use Teladoc because I enjoy it, I use Teladoc simply because it’s the only option I have with my insurance. If there were another system I could use, I would do so in a heartbeat. ### ASSISTANT: Application - Security - Negative, Application - Log in - Negative, Application - Request submission - Negative, Application - User-friendliness - Negative, Application - Purpose - Neutral, Application - Availability - Neutral )))
### Review: title: Frustrating, Unrewarding, Stressful, content: This is an app that should be considered essential during times of extreme duress and upheaval like these COVID times. Unfortunately, I find this app is insanely frustrating to use and have not been satisfied with any of the responses I have received when I have flagged technical issues. I understand that an app such as this has to take into account a number of security concerns, but it seems that issues revolving around secure connections, submitting requests, and the like are the Achilles’ heel of this app. I find logging in to be infuriating, with some days requiring up to 10 back to back attempts occurring before I can get in. Same with submitting request for meetings. Today, I had to try and submit a request six times before it finally went through. This should be as intuitive, stress-free, and user-friendly as possible. A number of people are coming to this app and using it for issues related to mental health, emergency care, or some other issue that they need to urgently address but don’t want to risk themselves or others through exposure to the coronavirus. I do not use Teladoc because I enjoy it, I use Teladoc simply because it’s the only option I have with my insurance. If there were another system I could use, I would do so in a heartbeat. ### Analysis: categories: Application, Application, Application, Application, Application, Application, aspects: Security, Log in, Request submission, User-friendliness, Purpose, Availability, sentiments: Negative, Negative, Negative, Negative, Neutral, Neutral )))
### Review: title: Frustrating, Unrewarding, Stressful, content: This is an app that should be considered essential during times of extreme duress and upheaval like these COVID times. Unfortunately, I find this app is insanely frustrating to use and have not been satisfied with any of the responses I have received when I have flagged technical issues. I understand that an app such as this has to take into account a number of security concerns, but it seems that issues revolving around secure connections, submitting requests, and the like are the Achilles’ heel of this app. I find logging in to be infuriating, with some days requiring up to 10 back to back attempts occurring before I can get in. Same with submitting request for meetings. Today, I had to try and submit a request six times before it finally went through. This should be as intuitive, stress-free, and user-friendly as possible. A number of people are coming to this app and using it for issues related to mental health, emergency care, or some other issue that they need to urgently address but don’t want to risk themselves or others through exposure to the coronavirus. I do not use Teladoc because I enjoy it, I use Teladoc simply because it’s the only option I have with my insurance. If there were another system I could use, I would do so in a heartbeat. ### Analysis: categories: (Application, Application, Application, Application, Application, Application) aspects: (Security, Log in, Request submission, User-friendliness, Purpose, Availability) sentiments: (Negative, Negative, Negative, Negative, Neutral, Neutral) )))