I attempted to set up a counseling session with a mental health professional. I was given the choice of three different time slots none of them was accepted! Two days later I get a summary message for an appointment from a year ago? I call teladoc to try to book the appointment again, since the app was useless. New agent books the appointment, but doesn’t realize it is in a different time zone. I later discover this won’t work for me. When I go to cancel the appointment in app I realize too late while confirming in the app that I am canceling the appointment from my first attempt, on a day and time I wanted! The appointment I first booked is gone. I call in to try and rebook it, app won’t give me the same day or counselor. Agent transfers me to a mental health agent. I am in the queue to speak with this special agent and the hold message flat out tells me they don’t book appointments! Now I have no appointment and this was a complete waste of time!
Appointment availability, Appointment cancellation, Appointment booking, Responsiveness
Scheduling - Appointment availability - Negative, Functionality - Appointment cancellation - Negative, Functionality - Appointment booking - Negative, Customer Service - Responsiveness - Negative
### USER: DO NOT USE!: I attempted to set up a counseling session with a mental health professional. I was given the choice of three different time slots none of them was accepted! Two days later I get a summary message for an appointment from a year ago? I call teladoc to try to book the appointment again, since the app was useless. New agent books the appointment, but doesn’t realize it is in a different time zone. I later discover this won’t work for me. When I go to cancel the appointment in app I realize too late while confirming in the app that I am canceling the appointment from my first attempt, on a day and time I wanted! The appointment I first booked is gone. I call in to try and rebook it, app won’t give me the same day or counselor. Agent transfers me to a mental health agent. I am in the queue to speak with this special agent and the hold message flat out tells me they don’t book appointments! Now I have no appointment and this was a complete waste of time! ### ASSISTANT: Scheduling - Appointment availability - Negative, Functionality - Appointment cancellation - Negative, Functionality - Appointment booking - Negative, Customer Service - Responsiveness - Negative )))
### Review: title: DO NOT USE!, content: I attempted to set up a counseling session with a mental health professional. I was given the choice of three different time slots none of them was accepted! Two days later I get a summary message for an appointment from a year ago? I call teladoc to try to book the appointment again, since the app was useless. New agent books the appointment, but doesn’t realize it is in a different time zone. I later discover this won’t work for me. When I go to cancel the appointment in app I realize too late while confirming in the app that I am canceling the appointment from my first attempt, on a day and time I wanted! The appointment I first booked is gone. I call in to try and rebook it, app won’t give me the same day or counselor. Agent transfers me to a mental health agent. I am in the queue to speak with this special agent and the hold message flat out tells me they don’t book appointments! Now I have no appointment and this was a complete waste of time! ### Analysis: categories: Scheduling, Functionality, Functionality, Customer Service, aspects: Appointment availability, Appointment cancellation, Appointment booking, Responsiveness, sentiments: Negative, Negative, Negative, Negative )))
### Review: title: DO NOT USE!, content: I attempted to set up a counseling session with a mental health professional. I was given the choice of three different time slots none of them was accepted! Two days later I get a summary message for an appointment from a year ago? I call teladoc to try to book the appointment again, since the app was useless. New agent books the appointment, but doesn’t realize it is in a different time zone. I later discover this won’t work for me. When I go to cancel the appointment in app I realize too late while confirming in the app that I am canceling the appointment from my first attempt, on a day and time I wanted! The appointment I first booked is gone. I call in to try and rebook it, app won’t give me the same day or counselor. Agent transfers me to a mental health agent. I am in the queue to speak with this special agent and the hold message flat out tells me they don’t book appointments! Now I have no appointment and this was a complete waste of time! ### Analysis: categories: (Scheduling, Functionality, Functionality, Customer Service) aspects: (Appointment availability, Appointment cancellation, Appointment booking, Responsiveness) sentiments: (Negative, Negative, Negative, Negative) )))