I decided to give this app a chance in hopes that I could start seeing a counselor for some issues I’ve been dealing with. I went through all of the steps and got to choose a counselor. The app has you choose 3 time slots. I assumed the time slots were what this counselor had available- NOT the case. Instead, they charged me my $35 co payment when I booked the appointment, only to get an email a day later saying the counselor couldn’t accept any of the 3 dates/times I chose. So they refunded my card, told me to pick another counselor. So, I did. Only to wait 2 days, be charged AGAIN just to find out that the 2nd counselor couldn’t accept my request!!! So now I have 2 charges on my card, 2 refunds and a week later and STILL no appointment!!!!! , This is RIDICULOUS! Don’t charge my card until the appointment is booked and more importantly, only have actual AVAILABLE appointments to choose from!!! This app is horrible!
Service, Booking, Appointment
App - Service - Negative, App - Booking - Negative, App - Appointment - Negative
### USER: WHAT A JOKE!!!!: I decided to give this app a chance in hopes that I could start seeing a counselor for some issues I’ve been dealing with. I went through all of the steps and got to choose a counselor. The app has you choose 3 time slots. I assumed the time slots were what this counselor had available- NOT the case. Instead, they charged me my $35 co payment when I booked the appointment, only to get an email a day later saying the counselor couldn’t accept any of the 3 dates/times I chose. So they refunded my card, told me to pick another counselor. So, I did. Only to wait 2 days, be charged AGAIN just to find out that the 2nd counselor couldn’t accept my request!!! So now I have 2 charges on my card, 2 refunds and a week later and STILL no appointment!!!!! , This is RIDICULOUS! Don’t charge my card until the appointment is booked and more importantly, only have actual AVAILABLE appointments to choose from!!! This app is horrible! ### ASSISTANT: App - Service - Negative, App - Booking - Negative, App - Appointment - Negative )))
### Review: title: WHAT A JOKE!!!!, content: I decided to give this app a chance in hopes that I could start seeing a counselor for some issues I’ve been dealing with. I went through all of the steps and got to choose a counselor. The app has you choose 3 time slots. I assumed the time slots were what this counselor had available- NOT the case. Instead, they charged me my $35 co payment when I booked the appointment, only to get an email a day later saying the counselor couldn’t accept any of the 3 dates/times I chose. So they refunded my card, told me to pick another counselor. So, I did. Only to wait 2 days, be charged AGAIN just to find out that the 2nd counselor couldn’t accept my request!!! So now I have 2 charges on my card, 2 refunds and a week later and STILL no appointment!!!!! , This is RIDICULOUS! Don’t charge my card until the appointment is booked and more importantly, only have actual AVAILABLE appointments to choose from!!! This app is horrible! ### Analysis: categories: App, App, App, aspects: Service, Booking, Appointment, sentiments: Negative, Negative, Negative )))
### Review: title: WHAT A JOKE!!!!, content: I decided to give this app a chance in hopes that I could start seeing a counselor for some issues I’ve been dealing with. I went through all of the steps and got to choose a counselor. The app has you choose 3 time slots. I assumed the time slots were what this counselor had available- NOT the case. Instead, they charged me my $35 co payment when I booked the appointment, only to get an email a day later saying the counselor couldn’t accept any of the 3 dates/times I chose. So they refunded my card, told me to pick another counselor. So, I did. Only to wait 2 days, be charged AGAIN just to find out that the 2nd counselor couldn’t accept my request!!! So now I have 2 charges on my card, 2 refunds and a week later and STILL no appointment!!!!! , This is RIDICULOUS! Don’t charge my card until the appointment is booked and more importantly, only have actual AVAILABLE appointments to choose from!!! This app is horrible! ### Analysis: categories: (App, App, App) aspects: (Service, Booking, Appointment) sentiments: (Negative, Negative, Negative) )))