Whatever update you’re doing to your system prevented me from getting care for my child today…a child who has been a legitimate dependent of mine since birth (she’s 15) a legitimate dependent on my insurance her entire life, and a legitimate dependent on teledoc since I was offered this service through Bank of America in 2019 or 2020. , , She all of a sudden is not listed as a dependent on my teledoc account. After 8 phone calls today, to you, my employer’s HR dept, and my insurance company, I was told you are doing a system update and I could get a one time “courtesy” appt for $45, normally free for me, because YOU are doing system updates and now cannot locate my account at ALL, nevermind find my child to add her to the account that I am logged into right now in order to put in this review. , , Business process/customer service/best practice needs auditing….consider this a lesson learned. Will NEVER use this service again and will inform everyone I know.
Support, Efficiency
Customer Service - Support - negative, Process - Efficiency - negative
### USER: Incorrigible: Whatever update you’re doing to your system prevented me from getting care for my child today…a child who has been a legitimate dependent of mine since birth (she’s 15) a legitimate dependent on my insurance her entire life, and a legitimate dependent on teledoc since I was offered this service through Bank of America in 2019 or 2020. , , She all of a sudden is not listed as a dependent on my teledoc account. After 8 phone calls today, to you, my employer’s HR dept, and my insurance company, I was told you are doing a system update and I could get a one time “courtesy” appt for $45, normally free for me, because YOU are doing system updates and now cannot locate my account at ALL, nevermind find my child to add her to the account that I am logged into right now in order to put in this review. , , Business process/customer service/best practice needs auditing….consider this a lesson learned. Will NEVER use this service again and will inform everyone I know. ### ASSISTANT: Customer Service - Support - negative, Process - Efficiency - negative )))
### Review: title: Incorrigible, content: Whatever update you’re doing to your system prevented me from getting care for my child today…a child who has been a legitimate dependent of mine since birth (she’s 15) a legitimate dependent on my insurance her entire life, and a legitimate dependent on teledoc since I was offered this service through Bank of America in 2019 or 2020. , , She all of a sudden is not listed as a dependent on my teledoc account. After 8 phone calls today, to you, my employer’s HR dept, and my insurance company, I was told you are doing a system update and I could get a one time “courtesy” appt for $45, normally free for me, because YOU are doing system updates and now cannot locate my account at ALL, nevermind find my child to add her to the account that I am logged into right now in order to put in this review. , , Business process/customer service/best practice needs auditing….consider this a lesson learned. Will NEVER use this service again and will inform everyone I know. ### Analysis: categories: Customer Service, Process, aspects: Support, Efficiency, sentiments: negative, negative )))
### Review: title: Incorrigible, content: Whatever update you’re doing to your system prevented me from getting care for my child today…a child who has been a legitimate dependent of mine since birth (she’s 15) a legitimate dependent on my insurance her entire life, and a legitimate dependent on teledoc since I was offered this service through Bank of America in 2019 or 2020. , , She all of a sudden is not listed as a dependent on my teledoc account. After 8 phone calls today, to you, my employer’s HR dept, and my insurance company, I was told you are doing a system update and I could get a one time “courtesy” appt for $45, normally free for me, because YOU are doing system updates and now cannot locate my account at ALL, nevermind find my child to add her to the account that I am logged into right now in order to put in this review. , , Business process/customer service/best practice needs auditing….consider this a lesson learned. Will NEVER use this service again and will inform everyone I know. ### Analysis: categories: (Customer Service, Process) aspects: (Support, Efficiency) sentiments: (negative, negative) )))