So I scheduled the $50 appointment in the notes. I put down the medication that I was seeking. I met with the doctor which was very nice. She was very kind lady and she agreed that the medication I was looking for would be helpful but she was not able to prescribe it to me through Teladoc that was on the list of medication‘s She couldn’t prescribe. So I put down the reason for my visit was for medication they couldn’t prescribe me but they went ahead and set up the visit took my money and then afterwords trying to ask for a refund because of that I’ve sent multiple emails and they never got back to me. They just took the money from my bank account with no concerns to not being able to help me in anyway and taking my visit knowing that they wouldn’t be able to help me with what I was looking for. I was very disappointed.
Communication
Customer Service - Communication - negative
### USER: Terrible communication: So I scheduled the $50 appointment in the notes. I put down the medication that I was seeking. I met with the doctor which was very nice. She was very kind lady and she agreed that the medication I was looking for would be helpful but she was not able to prescribe it to me through Teladoc that was on the list of medication‘s She couldn’t prescribe. So I put down the reason for my visit was for medication they couldn’t prescribe me but they went ahead and set up the visit took my money and then afterwords trying to ask for a refund because of that I’ve sent multiple emails and they never got back to me. They just took the money from my bank account with no concerns to not being able to help me in anyway and taking my visit knowing that they wouldn’t be able to help me with what I was looking for. I was very disappointed. ### ASSISTANT: Customer Service - Communication - negative )))
### Review: title: Terrible communication, content: So I scheduled the $50 appointment in the notes. I put down the medication that I was seeking. I met with the doctor which was very nice. She was very kind lady and she agreed that the medication I was looking for would be helpful but she was not able to prescribe it to me through Teladoc that was on the list of medication‘s She couldn’t prescribe. So I put down the reason for my visit was for medication they couldn’t prescribe me but they went ahead and set up the visit took my money and then afterwords trying to ask for a refund because of that I’ve sent multiple emails and they never got back to me. They just took the money from my bank account with no concerns to not being able to help me in anyway and taking my visit knowing that they wouldn’t be able to help me with what I was looking for. I was very disappointed. ### Analysis: categories: Customer Service, aspects: Communication, sentiments: negative )))
### Review: title: Terrible communication, content: So I scheduled the $50 appointment in the notes. I put down the medication that I was seeking. I met with the doctor which was very nice. She was very kind lady and she agreed that the medication I was looking for would be helpful but she was not able to prescribe it to me through Teladoc that was on the list of medication‘s She couldn’t prescribe. So I put down the reason for my visit was for medication they couldn’t prescribe me but they went ahead and set up the visit took my money and then afterwords trying to ask for a refund because of that I’ve sent multiple emails and they never got back to me. They just took the money from my bank account with no concerns to not being able to help me in anyway and taking my visit knowing that they wouldn’t be able to help me with what I was looking for. I was very disappointed. ### Analysis: categories: (Customer Service) aspects: (Communication) sentiments: (negative) )))