I’ve used this app for both mental health care and normal medical care. I like it at first but then I started having issues. Examples: 1) A therapist didn’t get my appointment confirmation and missed the scheduled visit. I reported this issue and they said it was user error. (It wasn’t.) 2) I requested a medical visit and waited an hour before getting a cancellation notice because “the provider couldn’t reach you.” I called the help desk and they tried again. Same result after another hour. I called the help desk again and they said someone would call me about the issue. They never did. , There were some other minor issues along the way but those two were the issues that led me to delete the app. It doesn’t matter if the care is inexpensive and remote if it is also completely unreliable. Ridiculous
Service, Reliability, Cost, Booking, Remote access
Health - Service - negative, Health - Reliability - negative, Health - Cost - positive, Health - Booking - negative, Convenience - Remote access - positive
### USER: Extremely glitchy. Unreliable.: I’ve used this app for both mental health care and normal medical care. I like it at first but then I started having issues. Examples: 1) A therapist didn’t get my appointment confirmation and missed the scheduled visit. I reported this issue and they said it was user error. (It wasn’t.) 2) I requested a medical visit and waited an hour before getting a cancellation notice because “the provider couldn’t reach you.” I called the help desk and they tried again. Same result after another hour. I called the help desk again and they said someone would call me about the issue. They never did. , There were some other minor issues along the way but those two were the issues that led me to delete the app. It doesn’t matter if the care is inexpensive and remote if it is also completely unreliable. Ridiculous ### ASSISTANT: Health - Service - negative, Health - Reliability - negative, Health - Cost - positive, Health - Booking - negative, Convenience - Remote access - positive )))
### Review: title: Extremely glitchy. Unreliable., content: I’ve used this app for both mental health care and normal medical care. I like it at first but then I started having issues. Examples: 1) A therapist didn’t get my appointment confirmation and missed the scheduled visit. I reported this issue and they said it was user error. (It wasn’t.) 2) I requested a medical visit and waited an hour before getting a cancellation notice because “the provider couldn’t reach you.” I called the help desk and they tried again. Same result after another hour. I called the help desk again and they said someone would call me about the issue. They never did. , There were some other minor issues along the way but those two were the issues that led me to delete the app. It doesn’t matter if the care is inexpensive and remote if it is also completely unreliable. Ridiculous ### Analysis: categories: Health, Health, Health, Health, Convenience, aspects: Service, Reliability, Cost, Booking, Remote access, sentiments: negative, negative, positive, negative, positive )))
### Review: title: Extremely glitchy. Unreliable., content: I’ve used this app for both mental health care and normal medical care. I like it at first but then I started having issues. Examples: 1) A therapist didn’t get my appointment confirmation and missed the scheduled visit. I reported this issue and they said it was user error. (It wasn’t.) 2) I requested a medical visit and waited an hour before getting a cancellation notice because “the provider couldn’t reach you.” I called the help desk and they tried again. Same result after another hour. I called the help desk again and they said someone would call me about the issue. They never did. , There were some other minor issues along the way but those two were the issues that led me to delete the app. It doesn’t matter if the care is inexpensive and remote if it is also completely unreliable. Ridiculous ### Analysis: categories: (Health, Health, Health, Health, Convenience) aspects: (Service, Reliability, Cost, Booking, Remote access) sentiments: (negative, negative, positive, negative, positive) )))