I had been using teladoc for about two years and it’s always been hit or miss. Like many other reviewers, getting antibiotics when necessary is impossible and they are always to low of a dosage to do anything. I’ve had to go to the ER twice be teladoc was not sufficient in treating me. Unfortunately, bc of covid I was forced to use teladoc recently for my regular asthma/ allergy medication. I specifically requested that I receive an rx for 90 days bc I cannot make it to the doctor, but am also uninsured and severely underemployed due to covid right now. He said that would be able to accommodate no problem. When it came time to refill my prescriptions I was notified that I had zero refills, so immediately called customer service. Their way of helping was to schedule another appointment for which I had to pay for. I told her this was unacceptable bc if their doctor would have done his job I would have my refills. Nothing. I emailed customer service as well and I’m still waiting for a response. I already cancelled my membership and will not use them ever again and will discourage anyone I can from using them. Waste of money and time.
Issue resolution, Responsiveness
Customer Service - Issue resolution - negative, Customer Service - Responsiveness - negative
### USER: Poor customer service: I had been using teladoc for about two years and it’s always been hit or miss. Like many other reviewers, getting antibiotics when necessary is impossible and they are always to low of a dosage to do anything. I’ve had to go to the ER twice be teladoc was not sufficient in treating me. Unfortunately, bc of covid I was forced to use teladoc recently for my regular asthma/ allergy medication. I specifically requested that I receive an rx for 90 days bc I cannot make it to the doctor, but am also uninsured and severely underemployed due to covid right now. He said that would be able to accommodate no problem. When it came time to refill my prescriptions I was notified that I had zero refills, so immediately called customer service. Their way of helping was to schedule another appointment for which I had to pay for. I told her this was unacceptable bc if their doctor would have done his job I would have my refills. Nothing. I emailed customer service as well and I’m still waiting for a response. I already cancelled my membership and will not use them ever again and will discourage anyone I can from using them. Waste of money and time. ### ASSISTANT: Customer Service - Issue resolution - negative, Customer Service - Responsiveness - negative )))
### Review: title: Poor customer service, content: I had been using teladoc for about two years and it’s always been hit or miss. Like many other reviewers, getting antibiotics when necessary is impossible and they are always to low of a dosage to do anything. I’ve had to go to the ER twice be teladoc was not sufficient in treating me. Unfortunately, bc of covid I was forced to use teladoc recently for my regular asthma/ allergy medication. I specifically requested that I receive an rx for 90 days bc I cannot make it to the doctor, but am also uninsured and severely underemployed due to covid right now. He said that would be able to accommodate no problem. When it came time to refill my prescriptions I was notified that I had zero refills, so immediately called customer service. Their way of helping was to schedule another appointment for which I had to pay for. I told her this was unacceptable bc if their doctor would have done his job I would have my refills. Nothing. I emailed customer service as well and I’m still waiting for a response. I already cancelled my membership and will not use them ever again and will discourage anyone I can from using them. Waste of money and time. ### Analysis: categories: Customer Service, Customer Service, aspects: Issue resolution, Responsiveness, sentiments: negative, negative )))
### Review: title: Poor customer service, content: I had been using teladoc for about two years and it’s always been hit or miss. Like many other reviewers, getting antibiotics when necessary is impossible and they are always to low of a dosage to do anything. I’ve had to go to the ER twice be teladoc was not sufficient in treating me. Unfortunately, bc of covid I was forced to use teladoc recently for my regular asthma/ allergy medication. I specifically requested that I receive an rx for 90 days bc I cannot make it to the doctor, but am also uninsured and severely underemployed due to covid right now. He said that would be able to accommodate no problem. When it came time to refill my prescriptions I was notified that I had zero refills, so immediately called customer service. Their way of helping was to schedule another appointment for which I had to pay for. I told her this was unacceptable bc if their doctor would have done his job I would have my refills. Nothing. I emailed customer service as well and I’m still waiting for a response. I already cancelled my membership and will not use them ever again and will discourage anyone I can from using them. Waste of money and time. ### Analysis: categories: (Customer Service, Customer Service) aspects: (Issue resolution, Responsiveness) sentiments: (negative, negative) )))