I feel like this app is still in beta. , I also have been waiting to hear from a supervisor or manager in customer service over a physician taking my call about antidepressants (which I noted in the reason for my visit) then telling me he cannot prescribe antidepressants. (I spoke with two separate customer service representatives about this same issue, the first one was empathetic and helpful, the second was awful and kept talking over me.) This was several months ago, I think in February. (I received an email, possibly in May, assuring me that my claim was being processed or something but no other correspondence to my knowledge.) It is now the second week in July. I still use the app because I adore my counselor as well as my psychiatrist (whom is out of state).
Empathy, Responsiveness, Manner, Competence
Customer Service - Empathy - Negative, Customer Service - Responsiveness - Negative, Physician - Manner - Negative, Physician - Competence - Negative
### USER: Healthcare for profit should at least hire a better IT department: I feel like this app is still in beta. , I also have been waiting to hear from a supervisor or manager in customer service over a physician taking my call about antidepressants (which I noted in the reason for my visit) then telling me he cannot prescribe antidepressants. (I spoke with two separate customer service representatives about this same issue, the first one was empathetic and helpful, the second was awful and kept talking over me.) This was several months ago, I think in February. (I received an email, possibly in May, assuring me that my claim was being processed or something but no other correspondence to my knowledge.) It is now the second week in July. I still use the app because I adore my counselor as well as my psychiatrist (whom is out of state). ### ASSISTANT: Customer Service - Empathy - Negative, Customer Service - Responsiveness - Negative, Physician - Manner - Negative, Physician - Competence - Negative )))
### Review: title: Healthcare for profit should at least hire a better IT department, content: I feel like this app is still in beta. , I also have been waiting to hear from a supervisor or manager in customer service over a physician taking my call about antidepressants (which I noted in the reason for my visit) then telling me he cannot prescribe antidepressants. (I spoke with two separate customer service representatives about this same issue, the first one was empathetic and helpful, the second was awful and kept talking over me.) This was several months ago, I think in February. (I received an email, possibly in May, assuring me that my claim was being processed or something but no other correspondence to my knowledge.) It is now the second week in July. I still use the app because I adore my counselor as well as my psychiatrist (whom is out of state). ### Analysis: categories: Customer Service, Customer Service, Physician, Physician, aspects: Empathy, Responsiveness, Manner, Competence, sentiments: Negative, Negative, Negative, Negative )))
### Review: title: Healthcare for profit should at least hire a better IT department, content: I feel like this app is still in beta. , I also have been waiting to hear from a supervisor or manager in customer service over a physician taking my call about antidepressants (which I noted in the reason for my visit) then telling me he cannot prescribe antidepressants. (I spoke with two separate customer service representatives about this same issue, the first one was empathetic and helpful, the second was awful and kept talking over me.) This was several months ago, I think in February. (I received an email, possibly in May, assuring me that my claim was being processed or something but no other correspondence to my knowledge.) It is now the second week in July. I still use the app because I adore my counselor as well as my psychiatrist (whom is out of state). ### Analysis: categories: (Customer Service, Customer Service, Physician, Physician) aspects: (Empathy, Responsiveness, Manner, Competence) sentiments: (Negative, Negative, Negative, Negative) )))