I’ve heard great things about this app. Even my mother loves it. I have tried to set up a phone consultation multiple times and only once have I actually been called by the doctor. Today I had an estimated ten minute wait time, which then turned into two hours. After an hour, I had a notification that a doctor was looking over my patient history and that I would receive a call soon. Another hour passed, and then I received another notification that the doctor would call me soon, followed immediately by the notification that they couldn’t reach me so my visit was cancelled. I have made sure that no numbers would be silenced or blocked on my phone, so I have no idea why nothing would come through.
Responsiveness, Convenience
App - Responsiveness - Negative, App - Convenience - Negative
### USER: Maybe I’m just unlucky: I’ve heard great things about this app. Even my mother loves it. I have tried to set up a phone consultation multiple times and only once have I actually been called by the doctor. Today I had an estimated ten minute wait time, which then turned into two hours. After an hour, I had a notification that a doctor was looking over my patient history and that I would receive a call soon. Another hour passed, and then I received another notification that the doctor would call me soon, followed immediately by the notification that they couldn’t reach me so my visit was cancelled. I have made sure that no numbers would be silenced or blocked on my phone, so I have no idea why nothing would come through. ### ASSISTANT: App - Responsiveness - Negative, App - Convenience - Negative )))
### Review: title: Maybe I’m just unlucky, content: I’ve heard great things about this app. Even my mother loves it. I have tried to set up a phone consultation multiple times and only once have I actually been called by the doctor. Today I had an estimated ten minute wait time, which then turned into two hours. After an hour, I had a notification that a doctor was looking over my patient history and that I would receive a call soon. Another hour passed, and then I received another notification that the doctor would call me soon, followed immediately by the notification that they couldn’t reach me so my visit was cancelled. I have made sure that no numbers would be silenced or blocked on my phone, so I have no idea why nothing would come through. ### Analysis: categories: App, App, aspects: Responsiveness, Convenience, sentiments: Negative, Negative )))
### Review: title: Maybe I’m just unlucky, content: I’ve heard great things about this app. Even my mother loves it. I have tried to set up a phone consultation multiple times and only once have I actually been called by the doctor. Today I had an estimated ten minute wait time, which then turned into two hours. After an hour, I had a notification that a doctor was looking over my patient history and that I would receive a call soon. Another hour passed, and then I received another notification that the doctor would call me soon, followed immediately by the notification that they couldn’t reach me so my visit was cancelled. I have made sure that no numbers would be silenced or blocked on my phone, so I have no idea why nothing would come through. ### Analysis: categories: (App, App) aspects: (Responsiveness, Convenience) sentiments: (Negative, Negative) )))