Had problems setting up my account so I called. They set up my account and it’s supposed to be free for family doctors, because my husband is a first responder. The app kept trying to charge me $40 so I called back and was informed that it was charging me because they couldn’t verify my insurance info, even though I’m looking at the card and was also informed that they set up my account as a courtesy and I could only use it for 24 hours and it’d expire. So now, I’m about to have to pack up two kids and go to urgent care for a freakin sinus infection and UTI after wasting 3 hours on back and forth with teledoc. Either they need to get their business together or I don’t see them keeping people and preventing them from using doctor on demand. I’m so angry. TRAIN YOUR ASSOCIATES!!
Account setup, Courtesy, Helpfulness
Customer Service - Account setup - negative, Customer Service - Courtesy - negative, Customer Service - Helpfulness - negative
### USER: Not impressed: Had problems setting up my account so I called. They set up my account and it’s supposed to be free for family doctors, because my husband is a first responder. The app kept trying to charge me $40 so I called back and was informed that it was charging me because they couldn’t verify my insurance info, even though I’m looking at the card and was also informed that they set up my account as a courtesy and I could only use it for 24 hours and it’d expire. So now, I’m about to have to pack up two kids and go to urgent care for a freakin sinus infection and UTI after wasting 3 hours on back and forth with teledoc. Either they need to get their business together or I don’t see them keeping people and preventing them from using doctor on demand. I’m so angry. TRAIN YOUR ASSOCIATES!! ### ASSISTANT: Customer Service - Account setup - negative, Customer Service - Courtesy - negative, Customer Service - Helpfulness - negative )))
### Review: title: Not impressed, content: Had problems setting up my account so I called. They set up my account and it’s supposed to be free for family doctors, because my husband is a first responder. The app kept trying to charge me $40 so I called back and was informed that it was charging me because they couldn’t verify my insurance info, even though I’m looking at the card and was also informed that they set up my account as a courtesy and I could only use it for 24 hours and it’d expire. So now, I’m about to have to pack up two kids and go to urgent care for a freakin sinus infection and UTI after wasting 3 hours on back and forth with teledoc. Either they need to get their business together or I don’t see them keeping people and preventing them from using doctor on demand. I’m so angry. TRAIN YOUR ASSOCIATES!! ### Analysis: categories: Customer Service, Customer Service, Customer Service, aspects: Account setup, Courtesy, Helpfulness, sentiments: negative, negative, negative )))
### Review: title: Not impressed, content: Had problems setting up my account so I called. They set up my account and it’s supposed to be free for family doctors, because my husband is a first responder. The app kept trying to charge me $40 so I called back and was informed that it was charging me because they couldn’t verify my insurance info, even though I’m looking at the card and was also informed that they set up my account as a courtesy and I could only use it for 24 hours and it’d expire. So now, I’m about to have to pack up two kids and go to urgent care for a freakin sinus infection and UTI after wasting 3 hours on back and forth with teledoc. Either they need to get their business together or I don’t see them keeping people and preventing them from using doctor on demand. I’m so angry. TRAIN YOUR ASSOCIATES!! ### Analysis: categories: (Customer Service, Customer Service, Customer Service) aspects: (Account setup, Courtesy, Helpfulness) sentiments: (negative, negative, negative) )))