So far, I’m extremely unimpressed. I have been trying for a week to make an appointment with behavioral health. The app has you choose three different dates and appointment times that work, and you’re told if the provider is unable to accommodate those times, they’ll get back to you within 48 hours with another suggested date and time. Well, twice now, with two different providers, I have been told they are unable to accommodate me, but I was not given their availability of when they could. I was only told to choose another provider. I am working from home and am available at any time, which I also notated when requesting an appointment, so there is no reason I couldn’t be asked to meet another time. The app does not let you just request the soonest available appointment like a doctors office would, so this morning I called to actually speak to someone. I was told to leave a message if there was no answer because “they are really good about calling you back.” Well, that was 5 hours ago and I’ve still heard nothing. It’s extremely frustrating to reach out for help and get NOTHING for it. Good thing I’m paying over $500 a month for my family to receive such terrible service
Appointment Scheduling, Customer Service
Healthcare - Appointment Scheduling - Negative, Healthcare - Customer Service - Negative
### USER: NOT impressed: So far, I’m extremely unimpressed. I have been trying for a week to make an appointment with behavioral health. The app has you choose three different dates and appointment times that work, and you’re told if the provider is unable to accommodate those times, they’ll get back to you within 48 hours with another suggested date and time. Well, twice now, with two different providers, I have been told they are unable to accommodate me, but I was not given their availability of when they could. I was only told to choose another provider. I am working from home and am available at any time, which I also notated when requesting an appointment, so there is no reason I couldn’t be asked to meet another time. The app does not let you just request the soonest available appointment like a doctors office would, so this morning I called to actually speak to someone. I was told to leave a message if there was no answer because “they are really good about calling you back.” Well, that was 5 hours ago and I’ve still heard nothing. It’s extremely frustrating to reach out for help and get NOTHING for it. Good thing I’m paying over $500 a month for my family to receive such terrible service ### ASSISTANT: Healthcare - Appointment Scheduling - Negative, Healthcare - Customer Service - Negative )))
### Review: title: NOT impressed, content: So far, I’m extremely unimpressed. I have been trying for a week to make an appointment with behavioral health. The app has you choose three different dates and appointment times that work, and you’re told if the provider is unable to accommodate those times, they’ll get back to you within 48 hours with another suggested date and time. Well, twice now, with two different providers, I have been told they are unable to accommodate me, but I was not given their availability of when they could. I was only told to choose another provider. I am working from home and am available at any time, which I also notated when requesting an appointment, so there is no reason I couldn’t be asked to meet another time. The app does not let you just request the soonest available appointment like a doctors office would, so this morning I called to actually speak to someone. I was told to leave a message if there was no answer because “they are really good about calling you back.” Well, that was 5 hours ago and I’ve still heard nothing. It’s extremely frustrating to reach out for help and get NOTHING for it. Good thing I’m paying over $500 a month for my family to receive such terrible service ### Analysis: categories: Healthcare, Healthcare, aspects: Appointment Scheduling, Customer Service, sentiments: Negative, Negative )))
### Review: title: NOT impressed, content: So far, I’m extremely unimpressed. I have been trying for a week to make an appointment with behavioral health. The app has you choose three different dates and appointment times that work, and you’re told if the provider is unable to accommodate those times, they’ll get back to you within 48 hours with another suggested date and time. Well, twice now, with two different providers, I have been told they are unable to accommodate me, but I was not given their availability of when they could. I was only told to choose another provider. I am working from home and am available at any time, which I also notated when requesting an appointment, so there is no reason I couldn’t be asked to meet another time. The app does not let you just request the soonest available appointment like a doctors office would, so this morning I called to actually speak to someone. I was told to leave a message if there was no answer because “they are really good about calling you back.” Well, that was 5 hours ago and I’ve still heard nothing. It’s extremely frustrating to reach out for help and get NOTHING for it. Good thing I’m paying over $500 a month for my family to receive such terrible service ### Analysis: categories: (Healthcare, Healthcare) aspects: (Appointment Scheduling, Customer Service) sentiments: (Negative, Negative) )))