Scheduled a visit, which was fairly straightforward. The first caregiver cancels 3h prior. The message has a reschedule link. The link tells me to call. I call. The customer service rep checks separate databases to find me after I patiently restate all my information twice. She finally tells me i need to schedule a new appointment myself since she cannot reschedule. I find a different caregiver, go through the questionnaire, again, and this new caregiver cancels the appointment the next day. I’ve paid the copay twice and I don’t believe I’ll see that money back. I’ve spent 45 minutes cumulatively throughout this process. The app crashed twice throughout. This is one of the most disappointing customer experiences I’ve had, and I haven’t yet had a single consult with the caregiver. I’ll just pay out of pocket with the other DTC telehealth services.
Functionality, Support, Scheduling
App Feature - Functionality - Negative, App Feature - Support - Negative, App Feature - Scheduling - Negative
### USER: Gave up after two cancelations by the caregiver: Scheduled a visit, which was fairly straightforward. The first caregiver cancels 3h prior. The message has a reschedule link. The link tells me to call. I call. The customer service rep checks separate databases to find me after I patiently restate all my information twice. She finally tells me i need to schedule a new appointment myself since she cannot reschedule. I find a different caregiver, go through the questionnaire, again, and this new caregiver cancels the appointment the next day. I’ve paid the copay twice and I don’t believe I’ll see that money back. I’ve spent 45 minutes cumulatively throughout this process. The app crashed twice throughout. This is one of the most disappointing customer experiences I’ve had, and I haven’t yet had a single consult with the caregiver. I’ll just pay out of pocket with the other DTC telehealth services. ### ASSISTANT: App Feature - Functionality - Negative, App Feature - Support - Negative, App Feature - Scheduling - Negative )))
### Review: title: Gave up after two cancelations by the caregiver, content: Scheduled a visit, which was fairly straightforward. The first caregiver cancels 3h prior. The message has a reschedule link. The link tells me to call. I call. The customer service rep checks separate databases to find me after I patiently restate all my information twice. She finally tells me i need to schedule a new appointment myself since she cannot reschedule. I find a different caregiver, go through the questionnaire, again, and this new caregiver cancels the appointment the next day. I’ve paid the copay twice and I don’t believe I’ll see that money back. I’ve spent 45 minutes cumulatively throughout this process. The app crashed twice throughout. This is one of the most disappointing customer experiences I’ve had, and I haven’t yet had a single consult with the caregiver. I’ll just pay out of pocket with the other DTC telehealth services. ### Analysis: categories: App Feature, App Feature, App Feature, aspects: Functionality, Support, Scheduling, sentiments: Negative, Negative, Negative )))
### Review: title: Gave up after two cancelations by the caregiver, content: Scheduled a visit, which was fairly straightforward. The first caregiver cancels 3h prior. The message has a reschedule link. The link tells me to call. I call. The customer service rep checks separate databases to find me after I patiently restate all my information twice. She finally tells me i need to schedule a new appointment myself since she cannot reschedule. I find a different caregiver, go through the questionnaire, again, and this new caregiver cancels the appointment the next day. I’ve paid the copay twice and I don’t believe I’ll see that money back. I’ve spent 45 minutes cumulatively throughout this process. The app crashed twice throughout. This is one of the most disappointing customer experiences I’ve had, and I haven’t yet had a single consult with the caregiver. I’ll just pay out of pocket with the other DTC telehealth services. ### Analysis: categories: (App Feature, App Feature, App Feature) aspects: (Functionality, Support, Scheduling) sentiments: (Negative, Negative, Negative) )))