It’s not possible to respond to providers using the app. On four separate occasions I’ve been notified that the provider could not accept an appointment with me. When the time of the appointment I suggested passes, I get a message from Teladoc saying I failed to show for my appointment…BUT I NEVER HAD A CONFIRMED APPOINTMENT. I emailed Teladoc because I couldn’t get a representative on the line. They told me to call Teladoc in response to my email…, Last week I got a message from a provider to schedule a follow up but the app is buggy and I kept getting rejected by the system. I called Teladoc and they told me to email instead because they couldn’t help over the phone…so should I email or call???, Also the app is annoying. You’ll be asked EVERY TIME you log on if you want to share your health data with the app and whether you want to use biometrics to unlock the app. It doesn’t matter if you’ve already accepted.
Scheduling, Support, Data Sharing, Biometrics
App Functionality - Scheduling - negative, App Functionality - Support - negative, Privacy - Data Sharing - negative, App Functionality - Biometrics - negative
### USER: Convenient but the app is terrible: It’s not possible to respond to providers using the app. On four separate occasions I’ve been notified that the provider could not accept an appointment with me. When the time of the appointment I suggested passes, I get a message from Teladoc saying I failed to show for my appointment…BUT I NEVER HAD A CONFIRMED APPOINTMENT. I emailed Teladoc because I couldn’t get a representative on the line. They told me to call Teladoc in response to my email…, Last week I got a message from a provider to schedule a follow up but the app is buggy and I kept getting rejected by the system. I called Teladoc and they told me to email instead because they couldn’t help over the phone…so should I email or call???, Also the app is annoying. You’ll be asked EVERY TIME you log on if you want to share your health data with the app and whether you want to use biometrics to unlock the app. It doesn’t matter if you’ve already accepted. ### ASSISTANT: App Functionality - Scheduling - negative, App Functionality - Support - negative, Privacy - Data Sharing - negative, App Functionality - Biometrics - negative )))
### Review: title: Convenient but the app is terrible, content: It’s not possible to respond to providers using the app. On four separate occasions I’ve been notified that the provider could not accept an appointment with me. When the time of the appointment I suggested passes, I get a message from Teladoc saying I failed to show for my appointment…BUT I NEVER HAD A CONFIRMED APPOINTMENT. I emailed Teladoc because I couldn’t get a representative on the line. They told me to call Teladoc in response to my email…, Last week I got a message from a provider to schedule a follow up but the app is buggy and I kept getting rejected by the system. I called Teladoc and they told me to email instead because they couldn’t help over the phone…so should I email or call???, Also the app is annoying. You’ll be asked EVERY TIME you log on if you want to share your health data with the app and whether you want to use biometrics to unlock the app. It doesn’t matter if you’ve already accepted. ### Analysis: categories: App Functionality, App Functionality, Privacy, App Functionality, aspects: Scheduling, Support, Data Sharing, Biometrics, sentiments: negative, negative, negative, negative )))
### Review: title: Convenient but the app is terrible, content: It’s not possible to respond to providers using the app. On four separate occasions I’ve been notified that the provider could not accept an appointment with me. When the time of the appointment I suggested passes, I get a message from Teladoc saying I failed to show for my appointment…BUT I NEVER HAD A CONFIRMED APPOINTMENT. I emailed Teladoc because I couldn’t get a representative on the line. They told me to call Teladoc in response to my email…, Last week I got a message from a provider to schedule a follow up but the app is buggy and I kept getting rejected by the system. I called Teladoc and they told me to email instead because they couldn’t help over the phone…so should I email or call???, Also the app is annoying. You’ll be asked EVERY TIME you log on if you want to share your health data with the app and whether you want to use biometrics to unlock the app. It doesn’t matter if you’ve already accepted. ### Analysis: categories: (App Functionality, App Functionality, Privacy, App Functionality) aspects: (Scheduling, Support, Data Sharing, Biometrics) sentiments: (negative, negative, negative, negative) )))