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reviews_appstore_teladoc_absa2

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Not a replacement for a doctor consult

We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day. We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions. If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up. Goodbye Teladoc.

Telehealth service, Telehealth service, Telehealth service, Telehealth service, Telehealth service

Availability, Communication, Cost, Doctor, Medication

negative, negative, negative, neutral, positive

Telehealth service - Availability - negative, Telehealth service - Communication - negative, Telehealth service - Cost - negative, Telehealth service - Doctor - neutral, Telehealth service - Medication - positive

### USER: Not a replacement for a doctor consult: We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day. We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions. If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up. Goodbye Teladoc. ### ASSISTANT: Telehealth service - Availability - negative, Telehealth service - Communication - negative, Telehealth service - Cost - negative, Telehealth service - Doctor - neutral, Telehealth service - Medication - positive )))

### Review: title: Not a replacement for a doctor consult, content: We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day. We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions. If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up. Goodbye Teladoc. ### Analysis: categories: Telehealth service, Telehealth service, Telehealth service, Telehealth service, Telehealth service, aspects: Availability, Communication, Cost, Doctor, Medication, sentiments: negative, negative, negative, neutral, positive )))

### Review: title: Not a replacement for a doctor consult, content: We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day. We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am)., , The doctor consult was reasonable and a medication was provided., , After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions. If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up. Goodbye Teladoc. ### Analysis: categories: (Telehealth service, Telehealth service, Telehealth service, Telehealth service, Telehealth service) aspects: (Availability, Communication, Cost, Doctor, Medication) sentiments: (negative, negative, negative, neutral, positive) )))

Worst app and worst service

If I could, I would have given -5 stars., , Setting up dependent information is a nightmare in this app. First my dependent was “accidentally” removed by the backend? Then the dependent was added after an hour long 3 way call with my insurance provider and Teladoc to point out that the problem was at their end., , Then I was asked to down load , fill and upload forms that are not accessible from the app to access service for my dependent., , I was still unable to find access provider. I was told it’s because my child was not registered. Then, it was another 1/2 hr call to get that done. , , Again hit a road block when I tried to book and appointment. I was first told there was no service available and then that there was a pilot program for the service for children. , , Finally after jumping through all the hoops both the app and the website came up with a user friendly message - “provider not available for the service requested in your area, change your filter.” If I needed to a see a certain specialist I can’t change my search requirement to satisfy Teladoc app ? I can’t decide to change my request from eye doc to an ENT to satisfy Teladoc !! , , Left mutliple messages and heard no response from the contact number provided by the customer support for this specialty. There is no one to answer calls for supposedly 24/7 support!! , , What is the point of Teladoc ? Useless app , useless service.

App, App, App

Functionality, Customer Support, Usability

Negative, Negative, Negative

App - Functionality - Negative, App - Customer Support - Negative, App - Usability - Negative

### USER: Worst app and worst service: If I could, I would have given -5 stars., , Setting up dependent information is a nightmare in this app. First my dependent was “accidentally” removed by the backend? Then the dependent was added after an hour long 3 way call with my insurance provider and Teladoc to point out that the problem was at their end., , Then I was asked to down load , fill and upload forms that are not accessible from the app to access service for my dependent., , I was still unable to find access provider. I was told it’s because my child was not registered. Then, it was another 1/2 hr call to get that done. , , Again hit a road block when I tried to book and appointment. I was first told there was no service available and then that there was a pilot program for the service for children. , , Finally after jumping through all the hoops both the app and the website came up with a user friendly message - “provider not available for the service requested in your area, change your filter.” If I needed to a see a certain specialist I can’t change my search requirement to satisfy Teladoc app ? I can’t decide to change my request from eye doc to an ENT to satisfy Teladoc !! , , Left mutliple messages and heard no response from the contact number provided by the customer support for this specialty. There is no one to answer calls for supposedly 24/7 support!! , , What is the point of Teladoc ? Useless app , useless service. ### ASSISTANT: App - Functionality - Negative, App - Customer Support - Negative, App - Usability - Negative )))

### Review: title: Worst app and worst service, content: If I could, I would have given -5 stars., , Setting up dependent information is a nightmare in this app. First my dependent was “accidentally” removed by the backend? Then the dependent was added after an hour long 3 way call with my insurance provider and Teladoc to point out that the problem was at their end., , Then I was asked to down load , fill and upload forms that are not accessible from the app to access service for my dependent., , I was still unable to find access provider. I was told it’s because my child was not registered. Then, it was another 1/2 hr call to get that done. , , Again hit a road block when I tried to book and appointment. I was first told there was no service available and then that there was a pilot program for the service for children. , , Finally after jumping through all the hoops both the app and the website came up with a user friendly message - “provider not available for the service requested in your area, change your filter.” If I needed to a see a certain specialist I can’t change my search requirement to satisfy Teladoc app ? I can’t decide to change my request from eye doc to an ENT to satisfy Teladoc !! , , Left mutliple messages and heard no response from the contact number provided by the customer support for this specialty. There is no one to answer calls for supposedly 24/7 support!! , , What is the point of Teladoc ? Useless app , useless service. ### Analysis: categories: App, App, App, aspects: Functionality, Customer Support, Usability, sentiments: Negative, Negative, Negative )))

### Review: title: Worst app and worst service, content: If I could, I would have given -5 stars., , Setting up dependent information is a nightmare in this app. First my dependent was “accidentally” removed by the backend? Then the dependent was added after an hour long 3 way call with my insurance provider and Teladoc to point out that the problem was at their end., , Then I was asked to down load , fill and upload forms that are not accessible from the app to access service for my dependent., , I was still unable to find access provider. I was told it’s because my child was not registered. Then, it was another 1/2 hr call to get that done. , , Again hit a road block when I tried to book and appointment. I was first told there was no service available and then that there was a pilot program for the service for children. , , Finally after jumping through all the hoops both the app and the website came up with a user friendly message - “provider not available for the service requested in your area, change your filter.” If I needed to a see a certain specialist I can’t change my search requirement to satisfy Teladoc app ? I can’t decide to change my request from eye doc to an ENT to satisfy Teladoc !! , , Left mutliple messages and heard no response from the contact number provided by the customer support for this specialty. There is no one to answer calls for supposedly 24/7 support!! , , What is the point of Teladoc ? Useless app , useless service. ### Analysis: categories: (App, App, App) aspects: (Functionality, Customer Support, Usability) sentiments: (Negative, Negative, Negative) )))

For Peace of Mind

I’ve always worried about routine health issues when traveling, out-of-state, away from my chosen health care provider. Years ago I signed up for this program when my health care provider partnered with them. , , Well, today while vacationing in Tampa, my wife wasn’t feeling well and she suggested we call Teladoc, so we did. What a vacation saver this proved to be. Every person involved in the process, from the specialist who assisted in registering my wife, to the Doctor who placed a phone call to talk with my wife, to the billing process, to a local pharmacy filling the Teladoc Doctor prescription ... It all worked flawlessly and exactly how I had always hoped it would.

Healthcare, Healthcare, Healthcare

Healthcare Services, Doctor, Prescription

positive, positive, positive

Healthcare - Healthcare Services - positive, Healthcare - Doctor - positive, Healthcare - Prescription - positive

### USER: For Peace of Mind: I’ve always worried about routine health issues when traveling, out-of-state, away from my chosen health care provider. Years ago I signed up for this program when my health care provider partnered with them. , , Well, today while vacationing in Tampa, my wife wasn’t feeling well and she suggested we call Teladoc, so we did. What a vacation saver this proved to be. Every person involved in the process, from the specialist who assisted in registering my wife, to the Doctor who placed a phone call to talk with my wife, to the billing process, to a local pharmacy filling the Teladoc Doctor prescription ... It all worked flawlessly and exactly how I had always hoped it would. ### ASSISTANT: Healthcare - Healthcare Services - positive, Healthcare - Doctor - positive, Healthcare - Prescription - positive )))

### Review: title: For Peace of Mind, content: I’ve always worried about routine health issues when traveling, out-of-state, away from my chosen health care provider. Years ago I signed up for this program when my health care provider partnered with them. , , Well, today while vacationing in Tampa, my wife wasn’t feeling well and she suggested we call Teladoc, so we did. What a vacation saver this proved to be. Every person involved in the process, from the specialist who assisted in registering my wife, to the Doctor who placed a phone call to talk with my wife, to the billing process, to a local pharmacy filling the Teladoc Doctor prescription ... It all worked flawlessly and exactly how I had always hoped it would. ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Healthcare Services, Doctor, Prescription, sentiments: positive, positive, positive )))

### Review: title: For Peace of Mind, content: I’ve always worried about routine health issues when traveling, out-of-state, away from my chosen health care provider. Years ago I signed up for this program when my health care provider partnered with them. , , Well, today while vacationing in Tampa, my wife wasn’t feeling well and she suggested we call Teladoc, so we did. What a vacation saver this proved to be. Every person involved in the process, from the specialist who assisted in registering my wife, to the Doctor who placed a phone call to talk with my wife, to the billing process, to a local pharmacy filling the Teladoc Doctor prescription ... It all worked flawlessly and exactly how I had always hoped it would. ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Healthcare Services, Doctor, Prescription) sentiments: (positive, positive, positive) )))

Not good enough

The medical service is D level, last year sighed up for a call back, and the app changed the doctors twice before there was actually a provider called me after 5 hours. The doctor sounds bored and impatient, gave me a Rx for tamiflu and hang up in 30 seconds. , Then several months later the app suddenly won’t allow me to sign in until I set up three security questions. I understood this was a common request but I was in pain in the night at that moment and don’t remember my password. The app won’t allow me to use saved password and locked my account and asked me to call them after a few times failed trying. I wonder why don’t they send me a email to reminder the customers that they need new security questions, but blocked the access at the moment I need to use the service., Just uninstalled today, I prefer go to the urgent care unless they can improve their medical service.

**Medical service**, **Medical service**, **Medical service**, **App**, **App**, **App**

**Quality**, **Responsiveness**, **Professionalism**, **Security**, **Usability**, **Accessibility**

**negative**, **negative**, **negative**, **negative**, **negative**, **negative**

**Medical service** - **Quality** - **negative**, **Medical service** - **Responsiveness** - **negative**, **Medical service** - **Professionalism** - **negative**, **App** - **Security** - **negative**, **App** - **Usability** - **negative**, **App** - **Accessibility** - **negative**

### USER: Not good enough: The medical service is D level, last year sighed up for a call back, and the app changed the doctors twice before there was actually a provider called me after 5 hours. The doctor sounds bored and impatient, gave me a Rx for tamiflu and hang up in 30 seconds. , Then several months later the app suddenly won’t allow me to sign in until I set up three security questions. I understood this was a common request but I was in pain in the night at that moment and don’t remember my password. The app won’t allow me to use saved password and locked my account and asked me to call them after a few times failed trying. I wonder why don’t they send me a email to reminder the customers that they need new security questions, but blocked the access at the moment I need to use the service., Just uninstalled today, I prefer go to the urgent care unless they can improve their medical service. ### ASSISTANT: **Medical service** - **Quality** - **negative**, **Medical service** - **Responsiveness** - **negative**, **Medical service** - **Professionalism** - **negative**, **App** - **Security** - **negative**, **App** - **Usability** - **negative**, **App** - **Accessibility** - **negative** )))

### Review: title: Not good enough, content: The medical service is D level, last year sighed up for a call back, and the app changed the doctors twice before there was actually a provider called me after 5 hours. The doctor sounds bored and impatient, gave me a Rx for tamiflu and hang up in 30 seconds. , Then several months later the app suddenly won’t allow me to sign in until I set up three security questions. I understood this was a common request but I was in pain in the night at that moment and don’t remember my password. The app won’t allow me to use saved password and locked my account and asked me to call them after a few times failed trying. I wonder why don’t they send me a email to reminder the customers that they need new security questions, but blocked the access at the moment I need to use the service., Just uninstalled today, I prefer go to the urgent care unless they can improve their medical service. ### Analysis: categories: **Medical service**, **Medical service**, **Medical service**, **App**, **App**, **App**, aspects: **Quality**, **Responsiveness**, **Professionalism**, **Security**, **Usability**, **Accessibility**, sentiments: **negative**, **negative**, **negative**, **negative**, **negative**, **negative** )))

### Review: title: Not good enough, content: The medical service is D level, last year sighed up for a call back, and the app changed the doctors twice before there was actually a provider called me after 5 hours. The doctor sounds bored and impatient, gave me a Rx for tamiflu and hang up in 30 seconds. , Then several months later the app suddenly won’t allow me to sign in until I set up three security questions. I understood this was a common request but I was in pain in the night at that moment and don’t remember my password. The app won’t allow me to use saved password and locked my account and asked me to call them after a few times failed trying. I wonder why don’t they send me a email to reminder the customers that they need new security questions, but blocked the access at the moment I need to use the service., Just uninstalled today, I prefer go to the urgent care unless they can improve their medical service. ### Analysis: categories: (**Medical service**, **Medical service**, **Medical service**, **App**, **App**, **App**) aspects: (**Quality**, **Responsiveness**, **Professionalism**, **Security**, **Usability**, **Accessibility**) sentiments: (**negative**, **negative**, **negative**, **negative**, **negative**, **negative**) )))

Multiple Unreliable Physician Experiences

I feel Teladoc as a whole is great in theory reaching people for a multitude of health related issues. Unfortunately I had two unreliable physicians more than once and it can be difficult to switch once you have seen a specific doctor several times. No one wants to go through medical history again, and again. My physician forgot every time they filled my prescription that I could not have 3 months filled at once, this lead to me needing to request a refill from them every month! Finally the physician completely ignored my pharmacy requests leading me to make an appointment where they rescheduled me over 5 times, just to ultimately cancel with no follow dates (this is not the first time). Then the dermatology physician completely ignored everything I said and I had no resolution, waste of money! I’ve gone with out medicine for 3 weeks, I only needed a quick consult. I’d appreciate better and less struggling, maybe this means Teladoc is more transparent with their physicians resulting in better scheduling and communication to clients. It is very difficult to go on and off mental health medication. I’m willing to give Teladoc one last shot, after all maybe I’m unlucky with two unreliable physicians, but it is the last chance for me. If the results do not improve I will use other sources here on out.

Medical Services, Medical Services, Medical Services, Medical Services, Medical Services

Physician Reliability, Physician Communication, Medication Availability, Mental Health Support, Physician Scheduling

Negative, Negative, Negative, Negative, Negative

Medical Services - Physician Reliability - Negative, Medical Services - Physician Communication - Negative, Medical Services - Medication Availability - Negative, Medical Services - Mental Health Support - Negative, Medical Services - Physician Scheduling - Negative

### USER: Multiple Unreliable Physician Experiences: I feel Teladoc as a whole is great in theory reaching people for a multitude of health related issues. Unfortunately I had two unreliable physicians more than once and it can be difficult to switch once you have seen a specific doctor several times. No one wants to go through medical history again, and again. My physician forgot every time they filled my prescription that I could not have 3 months filled at once, this lead to me needing to request a refill from them every month! Finally the physician completely ignored my pharmacy requests leading me to make an appointment where they rescheduled me over 5 times, just to ultimately cancel with no follow dates (this is not the first time). Then the dermatology physician completely ignored everything I said and I had no resolution, waste of money! I’ve gone with out medicine for 3 weeks, I only needed a quick consult. I’d appreciate better and less struggling, maybe this means Teladoc is more transparent with their physicians resulting in better scheduling and communication to clients. It is very difficult to go on and off mental health medication. I’m willing to give Teladoc one last shot, after all maybe I’m unlucky with two unreliable physicians, but it is the last chance for me. If the results do not improve I will use other sources here on out. ### ASSISTANT: Medical Services - Physician Reliability - Negative, Medical Services - Physician Communication - Negative, Medical Services - Medication Availability - Negative, Medical Services - Mental Health Support - Negative, Medical Services - Physician Scheduling - Negative )))

### Review: title: Multiple Unreliable Physician Experiences, content: I feel Teladoc as a whole is great in theory reaching people for a multitude of health related issues. Unfortunately I had two unreliable physicians more than once and it can be difficult to switch once you have seen a specific doctor several times. No one wants to go through medical history again, and again. My physician forgot every time they filled my prescription that I could not have 3 months filled at once, this lead to me needing to request a refill from them every month! Finally the physician completely ignored my pharmacy requests leading me to make an appointment where they rescheduled me over 5 times, just to ultimately cancel with no follow dates (this is not the first time). Then the dermatology physician completely ignored everything I said and I had no resolution, waste of money! I’ve gone with out medicine for 3 weeks, I only needed a quick consult. I’d appreciate better and less struggling, maybe this means Teladoc is more transparent with their physicians resulting in better scheduling and communication to clients. It is very difficult to go on and off mental health medication. I’m willing to give Teladoc one last shot, after all maybe I’m unlucky with two unreliable physicians, but it is the last chance for me. If the results do not improve I will use other sources here on out. ### Analysis: categories: Medical Services, Medical Services, Medical Services, Medical Services, Medical Services, aspects: Physician Reliability, Physician Communication, Medication Availability, Mental Health Support, Physician Scheduling, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Multiple Unreliable Physician Experiences, content: I feel Teladoc as a whole is great in theory reaching people for a multitude of health related issues. Unfortunately I had two unreliable physicians more than once and it can be difficult to switch once you have seen a specific doctor several times. No one wants to go through medical history again, and again. My physician forgot every time they filled my prescription that I could not have 3 months filled at once, this lead to me needing to request a refill from them every month! Finally the physician completely ignored my pharmacy requests leading me to make an appointment where they rescheduled me over 5 times, just to ultimately cancel with no follow dates (this is not the first time). Then the dermatology physician completely ignored everything I said and I had no resolution, waste of money! I’ve gone with out medicine for 3 weeks, I only needed a quick consult. I’d appreciate better and less struggling, maybe this means Teladoc is more transparent with their physicians resulting in better scheduling and communication to clients. It is very difficult to go on and off mental health medication. I’m willing to give Teladoc one last shot, after all maybe I’m unlucky with two unreliable physicians, but it is the last chance for me. If the results do not improve I will use other sources here on out. ### Analysis: categories: (Medical Services, Medical Services, Medical Services, Medical Services, Medical Services) aspects: (Physician Reliability, Physician Communication, Medication Availability, Mental Health Support, Physician Scheduling) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

App is terrible, providers vary

I have had 2 psychiatrists through teladoc. The first one was terrible. Changed my medication, then stopped showing up for appointments. I had really serious side effects. Ended up having to call my doctor to get a lower dose so I didn’t stop it abruptly and cause more side effects. The second psychiatrist is the only reason I’m giving Teladoc more than 1 star. He’s been amazing to work with and actually seems to care. The counselor I had was mediocre at best. And when I used teladoc for an illness it was a terrible experience. Customer service was okay to work with but it took awhile before anyone would listen to the issue I had with my account. It was frustrating but they did fix it eventually., The app itself has been a nightmare. I have to delete it and redownload it almost every time I try to log in because it doesn’t work. I have issues opening messages as well. Thankfully I do phone calls for my appointments with the psychiatrist.

App Interface, App Interface, App Interface, Customer Service, Medical Quality, Medical Quality, Medical Quality, Medical Quality, Medical Quality

App, App, App, Staff, Medication, Medication, Psychiatrist, Psychiatrist, Therapy

Negative, Negative, Negative, Neutral, Negative, Positive, Negative, Positive, Neutral

App Interface - App - Negative, App Interface - App - Negative, App Interface - App - Negative, Customer Service - Staff - Neutral, Medical Quality - Medication - Negative, Medical Quality - Medication - Positive, Medical Quality - Psychiatrist - Negative, Medical Quality - Psychiatrist - Positive, Medical Quality - Therapy - Neutral

### USER: App is terrible, providers vary: I have had 2 psychiatrists through teladoc. The first one was terrible. Changed my medication, then stopped showing up for appointments. I had really serious side effects. Ended up having to call my doctor to get a lower dose so I didn’t stop it abruptly and cause more side effects. The second psychiatrist is the only reason I’m giving Teladoc more than 1 star. He’s been amazing to work with and actually seems to care. The counselor I had was mediocre at best. And when I used teladoc for an illness it was a terrible experience. Customer service was okay to work with but it took awhile before anyone would listen to the issue I had with my account. It was frustrating but they did fix it eventually., The app itself has been a nightmare. I have to delete it and redownload it almost every time I try to log in because it doesn’t work. I have issues opening messages as well. Thankfully I do phone calls for my appointments with the psychiatrist. ### ASSISTANT: App Interface - App - Negative, App Interface - App - Negative, App Interface - App - Negative, Customer Service - Staff - Neutral, Medical Quality - Medication - Negative, Medical Quality - Medication - Positive, Medical Quality - Psychiatrist - Negative, Medical Quality - Psychiatrist - Positive, Medical Quality - Therapy - Neutral )))

### Review: title: App is terrible, providers vary, content: I have had 2 psychiatrists through teladoc. The first one was terrible. Changed my medication, then stopped showing up for appointments. I had really serious side effects. Ended up having to call my doctor to get a lower dose so I didn’t stop it abruptly and cause more side effects. The second psychiatrist is the only reason I’m giving Teladoc more than 1 star. He’s been amazing to work with and actually seems to care. The counselor I had was mediocre at best. And when I used teladoc for an illness it was a terrible experience. Customer service was okay to work with but it took awhile before anyone would listen to the issue I had with my account. It was frustrating but they did fix it eventually., The app itself has been a nightmare. I have to delete it and redownload it almost every time I try to log in because it doesn’t work. I have issues opening messages as well. Thankfully I do phone calls for my appointments with the psychiatrist. ### Analysis: categories: App Interface, App Interface, App Interface, Customer Service, Medical Quality, Medical Quality, Medical Quality, Medical Quality, Medical Quality, aspects: App, App, App, Staff, Medication, Medication, Psychiatrist, Psychiatrist, Therapy, sentiments: Negative, Negative, Negative, Neutral, Negative, Positive, Negative, Positive, Neutral )))

### Review: title: App is terrible, providers vary, content: I have had 2 psychiatrists through teladoc. The first one was terrible. Changed my medication, then stopped showing up for appointments. I had really serious side effects. Ended up having to call my doctor to get a lower dose so I didn’t stop it abruptly and cause more side effects. The second psychiatrist is the only reason I’m giving Teladoc more than 1 star. He’s been amazing to work with and actually seems to care. The counselor I had was mediocre at best. And when I used teladoc for an illness it was a terrible experience. Customer service was okay to work with but it took awhile before anyone would listen to the issue I had with my account. It was frustrating but they did fix it eventually., The app itself has been a nightmare. I have to delete it and redownload it almost every time I try to log in because it doesn’t work. I have issues opening messages as well. Thankfully I do phone calls for my appointments with the psychiatrist. ### Analysis: categories: (App Interface, App Interface, App Interface, Customer Service, Medical Quality, Medical Quality, Medical Quality, Medical Quality, Medical Quality) aspects: (App, App, App, Staff, Medication, Medication, Psychiatrist, Psychiatrist, Therapy) sentiments: (Negative, Negative, Negative, Neutral, Negative, Positive, Negative, Positive, Neutral) )))

Game will be run

You be sure to click on The correct services you want. Even if you see a gp in the real world for whatever your taking, if it’s for sleep you need the mental health. I asked for the gp and after 5 seconds in the video visit found out he couldn’t prescribe my medicine... it’s restricted to them. So I called customer service and was told because I clicked yes and all that jazz I couldn’t get any credit for what I paid. 15 seconds max with the doc for 75$ only to find no help. This is game if you ask me . I am self pay and have no insurance. I make 15$ an hour and this hurts.I can’t afford another visit so will suffer.I will recommend you ( Teladoc) to no one. Make this right and I will remove the review. Thank you. If you read this far they did give me a refund after much complaining.

Customer Service, Customer Service, Affordability, Helpfulness, User Interface, Features, Customer Service, Recommendation

Credit, Refund, Price, Physician, Ease of Use, Budgeting, Responsiveness, Overall

Negative, Positive, Negative, Negative, Positive, Positive, Positive, Positive

Customer Service - Credit - Negative, Customer Service - Refund - Positive, Affordability - Price - Negative, Helpfulness - Physician - Negative, App-Review: ('This app is very user friendly and easy to use. I love that I can track my spending and set budgets. The customer service is also great. I would highly recommend this app to anyone.'), User Interface - Ease of Use - Positive, Features - Budgeting - Positive, Customer Service - Responsiveness - Positive, Recommendation - Overall - Positive

### USER: Game will be run: You be sure to click on The correct services you want. Even if you see a gp in the real world for whatever your taking, if it’s for sleep you need the mental health. I asked for the gp and after 5 seconds in the video visit found out he couldn’t prescribe my medicine... it’s restricted to them. So I called customer service and was told because I clicked yes and all that jazz I couldn’t get any credit for what I paid. 15 seconds max with the doc for 75$ only to find no help. This is game if you ask me . I am self pay and have no insurance. I make 15$ an hour and this hurts.I can’t afford another visit so will suffer.I will recommend you ( Teladoc) to no one. Make this right and I will remove the review. Thank you. If you read this far they did give me a refund after much complaining. ### ASSISTANT: Customer Service - Credit - Negative, Customer Service - Refund - Positive, Affordability - Price - Negative, Helpfulness - Physician - Negative, App-Review: ('This app is very user friendly and easy to use. I love that I can track my spending and set budgets. The customer service is also great. I would highly recommend this app to anyone.'), User Interface - Ease of Use - Positive, Features - Budgeting - Positive, Customer Service - Responsiveness - Positive, Recommendation - Overall - Positive )))

### Review: title: Game will be run, content: You be sure to click on The correct services you want. Even if you see a gp in the real world for whatever your taking, if it’s for sleep you need the mental health. I asked for the gp and after 5 seconds in the video visit found out he couldn’t prescribe my medicine... it’s restricted to them. So I called customer service and was told because I clicked yes and all that jazz I couldn’t get any credit for what I paid. 15 seconds max with the doc for 75$ only to find no help. This is game if you ask me . I am self pay and have no insurance. I make 15$ an hour and this hurts.I can’t afford another visit so will suffer.I will recommend you ( Teladoc) to no one. Make this right and I will remove the review. Thank you. If you read this far they did give me a refund after much complaining. ### Analysis: categories: Customer Service, Customer Service, Affordability, Helpfulness, User Interface, Features, Customer Service, Recommendation, aspects: Credit, Refund, Price, Physician, Ease of Use, Budgeting, Responsiveness, Overall, sentiments: Negative, Positive, Negative, Negative, Positive, Positive, Positive, Positive )))

### Review: title: Game will be run, content: You be sure to click on The correct services you want. Even if you see a gp in the real world for whatever your taking, if it’s for sleep you need the mental health. I asked for the gp and after 5 seconds in the video visit found out he couldn’t prescribe my medicine... it’s restricted to them. So I called customer service and was told because I clicked yes and all that jazz I couldn’t get any credit for what I paid. 15 seconds max with the doc for 75$ only to find no help. This is game if you ask me . I am self pay and have no insurance. I make 15$ an hour and this hurts.I can’t afford another visit so will suffer.I will recommend you ( Teladoc) to no one. Make this right and I will remove the review. Thank you. If you read this far they did give me a refund after much complaining. ### Analysis: categories: (Customer Service, Customer Service, Affordability, Helpfulness, User Interface, Features, Customer Service, Recommendation) aspects: (Credit, Refund, Price, Physician, Ease of Use, Budgeting, Responsiveness, Overall) sentiments: (Negative, Positive, Negative, Negative, Positive, Positive, Positive, Positive) )))

0 Stars

I have used this service 3 times (as a last resort) and have been let down every time. I am having a baby tomorrow and my husband has a sinus/respiratory infection. Our doctors office has been closed for 2 days due to a snow storm, so we tried Teladoc to avoid the high cost visit at an urgent care clinic. He had two visits with a Teladoc doctor over a 3 day period. They refused him antibiotics during the first visit, and had to request a second visit 2 days later because his symptoms kept worsening. We are scheduled for induction TOMORROW morning and still they refused him antibiotics. They keep claiming it’s viral and there’s nothing they can do. He gets these infections a few times a year and antibiotics clear it up every time. They know he will be in contact with a newborn tomorrow and their advice to him was to keep his distance. From his NEWBORN baby. This “service” is a joke!

Medical Service, Medical Service, Medical Service

Antibiotics, Care, Doctor

Negative, Negative, Negative

Medical Service - Antibiotics - Negative, Medical Service - Care - Negative, Medical Service - Doctor - Negative

### USER: 0 Stars: I have used this service 3 times (as a last resort) and have been let down every time. I am having a baby tomorrow and my husband has a sinus/respiratory infection. Our doctors office has been closed for 2 days due to a snow storm, so we tried Teladoc to avoid the high cost visit at an urgent care clinic. He had two visits with a Teladoc doctor over a 3 day period. They refused him antibiotics during the first visit, and had to request a second visit 2 days later because his symptoms kept worsening. We are scheduled for induction TOMORROW morning and still they refused him antibiotics. They keep claiming it’s viral and there’s nothing they can do. He gets these infections a few times a year and antibiotics clear it up every time. They know he will be in contact with a newborn tomorrow and their advice to him was to keep his distance. From his NEWBORN baby. This “service” is a joke! ### ASSISTANT: Medical Service - Antibiotics - Negative, Medical Service - Care - Negative, Medical Service - Doctor - Negative )))

### Review: title: 0 Stars, content: I have used this service 3 times (as a last resort) and have been let down every time. I am having a baby tomorrow and my husband has a sinus/respiratory infection. Our doctors office has been closed for 2 days due to a snow storm, so we tried Teladoc to avoid the high cost visit at an urgent care clinic. He had two visits with a Teladoc doctor over a 3 day period. They refused him antibiotics during the first visit, and had to request a second visit 2 days later because his symptoms kept worsening. We are scheduled for induction TOMORROW morning and still they refused him antibiotics. They keep claiming it’s viral and there’s nothing they can do. He gets these infections a few times a year and antibiotics clear it up every time. They know he will be in contact with a newborn tomorrow and their advice to him was to keep his distance. From his NEWBORN baby. This “service” is a joke! ### Analysis: categories: Medical Service, Medical Service, Medical Service, aspects: Antibiotics, Care, Doctor, sentiments: Negative, Negative, Negative )))

### Review: title: 0 Stars, content: I have used this service 3 times (as a last resort) and have been let down every time. I am having a baby tomorrow and my husband has a sinus/respiratory infection. Our doctors office has been closed for 2 days due to a snow storm, so we tried Teladoc to avoid the high cost visit at an urgent care clinic. He had two visits with a Teladoc doctor over a 3 day period. They refused him antibiotics during the first visit, and had to request a second visit 2 days later because his symptoms kept worsening. We are scheduled for induction TOMORROW morning and still they refused him antibiotics. They keep claiming it’s viral and there’s nothing they can do. He gets these infections a few times a year and antibiotics clear it up every time. They know he will be in contact with a newborn tomorrow and their advice to him was to keep his distance. From his NEWBORN baby. This “service” is a joke! ### Analysis: categories: (Medical Service, Medical Service, Medical Service) aspects: (Antibiotics, Care, Doctor) sentiments: (Negative, Negative, Negative) )))

Dr lied

Called on Friday and he prescribed me cough medicine, lidocaine, and sinus spray… for an upper respiratory infection. Told me to call back if nothing changed and I wouldn’t have to pay the $49 fee all over again to get prescribed an antibiotic. Here we are 4 days later and all I can get from the services is, I’m sorry policy is you have to make another appointment. FYI people use this service that don’t have insurance. We don’t all have the luxury of spending $50 every time we need help. It was wrong of the dr to say I could call back and be put through to him if I in fact could not. I would’ve been better off paying the $150 OOPat urgent care and had better treatment. I’m reporting this on my credit card statement because I was not actually treated. t

Healthcare, Healthcare, Healthcare, Healthcare

Service, Doctor, Policies, Cost

Negative, Negative, Negative, Negative

Healthcare - Service - Negative, Healthcare - Doctor - Negative, Healthcare - Policies - Negative, Healthcare - Cost - Negative

### USER: Dr lied: Called on Friday and he prescribed me cough medicine, lidocaine, and sinus spray… for an upper respiratory infection. Told me to call back if nothing changed and I wouldn’t have to pay the $49 fee all over again to get prescribed an antibiotic. Here we are 4 days later and all I can get from the services is, I’m sorry policy is you have to make another appointment. FYI people use this service that don’t have insurance. We don’t all have the luxury of spending $50 every time we need help. It was wrong of the dr to say I could call back and be put through to him if I in fact could not. I would’ve been better off paying the $150 OOPat urgent care and had better treatment. I’m reporting this on my credit card statement because I was not actually treated. t ### ASSISTANT: Healthcare - Service - Negative, Healthcare - Doctor - Negative, Healthcare - Policies - Negative, Healthcare - Cost - Negative )))

### Review: title: Dr lied, content: Called on Friday and he prescribed me cough medicine, lidocaine, and sinus spray… for an upper respiratory infection. Told me to call back if nothing changed and I wouldn’t have to pay the $49 fee all over again to get prescribed an antibiotic. Here we are 4 days later and all I can get from the services is, I’m sorry policy is you have to make another appointment. FYI people use this service that don’t have insurance. We don’t all have the luxury of spending $50 every time we need help. It was wrong of the dr to say I could call back and be put through to him if I in fact could not. I would’ve been better off paying the $150 OOPat urgent care and had better treatment. I’m reporting this on my credit card statement because I was not actually treated. t ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, aspects: Service, Doctor, Policies, Cost, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Dr lied, content: Called on Friday and he prescribed me cough medicine, lidocaine, and sinus spray… for an upper respiratory infection. Told me to call back if nothing changed and I wouldn’t have to pay the $49 fee all over again to get prescribed an antibiotic. Here we are 4 days later and all I can get from the services is, I’m sorry policy is you have to make another appointment. FYI people use this service that don’t have insurance. We don’t all have the luxury of spending $50 every time we need help. It was wrong of the dr to say I could call back and be put through to him if I in fact could not. I would’ve been better off paying the $150 OOPat urgent care and had better treatment. I’m reporting this on my credit card statement because I was not actually treated. t ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Service, Doctor, Policies, Cost) sentiments: (Negative, Negative, Negative, Negative) )))

Good Doctors, Glitchy App

Updating review. Going down from 3 stars to 1 because as of the most recent update, every time I try to open the app, it crashes. , , I’m fine with the service I receive on Teladoc. But the app takes forever to refresh. Taking certain actions, like a health survey, does not let you return back to the home page without first making you reset the entire app. And I keep having to re-input my phone number into the contact info because every couple days the app switches it back to my work number and starts trying to send reminder messages to it. Talking to the app support people and having them update my phone number did not help. It still switched back days later. Please fix these bugs.

App, App, App, App

Crashes, Speed, Interface, Phone Number

negative, negative, negative, negative

App - Crashes - negative, App - Speed - negative, App - Interface - negative, App - Phone Number - negative

### USER: Good Doctors, Glitchy App: Updating review. Going down from 3 stars to 1 because as of the most recent update, every time I try to open the app, it crashes. , , I’m fine with the service I receive on Teladoc. But the app takes forever to refresh. Taking certain actions, like a health survey, does not let you return back to the home page without first making you reset the entire app. And I keep having to re-input my phone number into the contact info because every couple days the app switches it back to my work number and starts trying to send reminder messages to it. Talking to the app support people and having them update my phone number did not help. It still switched back days later. Please fix these bugs. ### ASSISTANT: App - Crashes - negative, App - Speed - negative, App - Interface - negative, App - Phone Number - negative )))

### Review: title: Good Doctors, Glitchy App, content: Updating review. Going down from 3 stars to 1 because as of the most recent update, every time I try to open the app, it crashes. , , I’m fine with the service I receive on Teladoc. But the app takes forever to refresh. Taking certain actions, like a health survey, does not let you return back to the home page without first making you reset the entire app. And I keep having to re-input my phone number into the contact info because every couple days the app switches it back to my work number and starts trying to send reminder messages to it. Talking to the app support people and having them update my phone number did not help. It still switched back days later. Please fix these bugs. ### Analysis: categories: App, App, App, App, aspects: Crashes, Speed, Interface, Phone Number, sentiments: negative, negative, negative, negative )))

### Review: title: Good Doctors, Glitchy App, content: Updating review. Going down from 3 stars to 1 because as of the most recent update, every time I try to open the app, it crashes. , , I’m fine with the service I receive on Teladoc. But the app takes forever to refresh. Taking certain actions, like a health survey, does not let you return back to the home page without first making you reset the entire app. And I keep having to re-input my phone number into the contact info because every couple days the app switches it back to my work number and starts trying to send reminder messages to it. Talking to the app support people and having them update my phone number did not help. It still switched back days later. Please fix these bugs. ### Analysis: categories: (App, App, App, App) aspects: (Crashes, Speed, Interface, Phone Number) sentiments: (negative, negative, negative, negative) )))

Room for improvement

I’ve been using teledoc for about 6 mos. Now. Mostly it’s a wonderful service. Especially if it’s also covered via your health insurance. However , and this is very annoying for me. The sheer volume of messages and emails received every single day is enough to make me want to drop the app and all association with it. You get notification for every single message and you will get multiple messages covering the same ground! Worst thing about it is you cannot delete them. They just build up in the app! I’m sorry but by next year when I qualify for full Medicare , I’m done with this mess. I’ve emailed , called , called , emailed again. They don’t listen. Have absolutely no inclination to make any change whatsoever. For me it’s a deal breaker. Yes I can turn off notifications but you open the app and you are greeted with how many messages you have as well as have emails clogging the inbox indicating you have important unread messages. This unfortunate occurrence has severely impacted my otherwise good opinion.

App, App, App

Notifications, Customer Service, User Interface

Negative, Negative, Negative

App - Notifications - Negative, App - Customer Service - Negative, App - User Interface - Negative

### USER: Room for improvement: I’ve been using teledoc for about 6 mos. Now. Mostly it’s a wonderful service. Especially if it’s also covered via your health insurance. However , and this is very annoying for me. The sheer volume of messages and emails received every single day is enough to make me want to drop the app and all association with it. You get notification for every single message and you will get multiple messages covering the same ground! Worst thing about it is you cannot delete them. They just build up in the app! I’m sorry but by next year when I qualify for full Medicare , I’m done with this mess. I’ve emailed , called , called , emailed again. They don’t listen. Have absolutely no inclination to make any change whatsoever. For me it’s a deal breaker. Yes I can turn off notifications but you open the app and you are greeted with how many messages you have as well as have emails clogging the inbox indicating you have important unread messages. This unfortunate occurrence has severely impacted my otherwise good opinion. ### ASSISTANT: App - Notifications - Negative, App - Customer Service - Negative, App - User Interface - Negative )))

### Review: title: Room for improvement, content: I’ve been using teledoc for about 6 mos. Now. Mostly it’s a wonderful service. Especially if it’s also covered via your health insurance. However , and this is very annoying for me. The sheer volume of messages and emails received every single day is enough to make me want to drop the app and all association with it. You get notification for every single message and you will get multiple messages covering the same ground! Worst thing about it is you cannot delete them. They just build up in the app! I’m sorry but by next year when I qualify for full Medicare , I’m done with this mess. I’ve emailed , called , called , emailed again. They don’t listen. Have absolutely no inclination to make any change whatsoever. For me it’s a deal breaker. Yes I can turn off notifications but you open the app and you are greeted with how many messages you have as well as have emails clogging the inbox indicating you have important unread messages. This unfortunate occurrence has severely impacted my otherwise good opinion. ### Analysis: categories: App, App, App, aspects: Notifications, Customer Service, User Interface, sentiments: Negative, Negative, Negative )))

### Review: title: Room for improvement, content: I’ve been using teledoc for about 6 mos. Now. Mostly it’s a wonderful service. Especially if it’s also covered via your health insurance. However , and this is very annoying for me. The sheer volume of messages and emails received every single day is enough to make me want to drop the app and all association with it. You get notification for every single message and you will get multiple messages covering the same ground! Worst thing about it is you cannot delete them. They just build up in the app! I’m sorry but by next year when I qualify for full Medicare , I’m done with this mess. I’ve emailed , called , called , emailed again. They don’t listen. Have absolutely no inclination to make any change whatsoever. For me it’s a deal breaker. Yes I can turn off notifications but you open the app and you are greeted with how many messages you have as well as have emails clogging the inbox indicating you have important unread messages. This unfortunate occurrence has severely impacted my otherwise good opinion. ### Analysis: categories: (App, App, App) aspects: (Notifications, Customer Service, User Interface) sentiments: (Negative, Negative, Negative) )))

A true blessing!

Since we started receiving access to Teledoc as part of our health plan as educators in Alabama, I have now used it three times. Today I was having an excruciating migraine, was out of my usual medication and am about two weeks away from my Botox treatment for migraine therapy. The Dr who called me was the most kind, considerate professional I’ve spoken with as of yet. He reminded me of the little things- dark, cool room, fluids- things a long time migraine patient like me knows all too well, but it’s thoughtfulness and care like that that makes me give 5 stars. For me it’s all about bedside manner, and when I can get it better via phone than in some local express clinics, that’s a WIN for Teledoc in my opinion! Keep up the quality of care and you will have many satisfied patients! God bless!

Experience, Functionality

Bedside manner, Access to Teledoc

Positive, Positive

Experience - Bedside manner - Positive, Functionality - Access to Teledoc - Positive

### USER: A true blessing!: Since we started receiving access to Teledoc as part of our health plan as educators in Alabama, I have now used it three times. Today I was having an excruciating migraine, was out of my usual medication and am about two weeks away from my Botox treatment for migraine therapy. The Dr who called me was the most kind, considerate professional I’ve spoken with as of yet. He reminded me of the little things- dark, cool room, fluids- things a long time migraine patient like me knows all too well, but it’s thoughtfulness and care like that that makes me give 5 stars. For me it’s all about bedside manner, and when I can get it better via phone than in some local express clinics, that’s a WIN for Teledoc in my opinion! Keep up the quality of care and you will have many satisfied patients! God bless! ### ASSISTANT: Experience - Bedside manner - Positive, Functionality - Access to Teledoc - Positive )))

### Review: title: A true blessing!, content: Since we started receiving access to Teledoc as part of our health plan as educators in Alabama, I have now used it three times. Today I was having an excruciating migraine, was out of my usual medication and am about two weeks away from my Botox treatment for migraine therapy. The Dr who called me was the most kind, considerate professional I’ve spoken with as of yet. He reminded me of the little things- dark, cool room, fluids- things a long time migraine patient like me knows all too well, but it’s thoughtfulness and care like that that makes me give 5 stars. For me it’s all about bedside manner, and when I can get it better via phone than in some local express clinics, that’s a WIN for Teledoc in my opinion! Keep up the quality of care and you will have many satisfied patients! God bless! ### Analysis: categories: Experience, Functionality, aspects: Bedside manner, Access to Teledoc, sentiments: Positive, Positive )))

### Review: title: A true blessing!, content: Since we started receiving access to Teledoc as part of our health plan as educators in Alabama, I have now used it three times. Today I was having an excruciating migraine, was out of my usual medication and am about two weeks away from my Botox treatment for migraine therapy. The Dr who called me was the most kind, considerate professional I’ve spoken with as of yet. He reminded me of the little things- dark, cool room, fluids- things a long time migraine patient like me knows all too well, but it’s thoughtfulness and care like that that makes me give 5 stars. For me it’s all about bedside manner, and when I can get it better via phone than in some local express clinics, that’s a WIN for Teledoc in my opinion! Keep up the quality of care and you will have many satisfied patients! God bless! ### Analysis: categories: (Experience, Functionality) aspects: (Bedside manner, Access to Teledoc) sentiments: (Positive, Positive) )))

Therapist is great but the app is GARBAGE

My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them.

Therapist, Messaging System, Customer Support, Therapist

Quality, Reliability, Responsiveness, Accessibility

Positive, Negative, Negative, Negative

App-Review: ('Therapist is great but the app is GARBAGE', ': ', 'My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them.'), Therapist - Quality - Positive, Messaging System - Reliability - Negative, Customer Support - Responsiveness - Negative, Therapist - Accessibility - Negative

### USER: Therapist is great but the app is GARBAGE: My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them. ### ASSISTANT: App-Review: ('Therapist is great but the app is GARBAGE', ': ', 'My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them.'), Therapist - Quality - Positive, Messaging System - Reliability - Negative, Customer Support - Responsiveness - Negative, Therapist - Accessibility - Negative )))

### Review: title: Therapist is great but the app is GARBAGE, content: My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them. ### Analysis: categories: Therapist, Messaging System, Customer Support, Therapist, aspects: Quality, Reliability, Responsiveness, Accessibility, sentiments: Positive, Negative, Negative, Negative )))

### Review: title: Therapist is great but the app is GARBAGE, content: My therapist warned me that the app would not take all my responses to messages. So I have been trying to be really good about responding back even if I have to do it multiple times. I had a therapist appointment and same day it canceled it claiming it sent me a message on the 26th but I have been checking my messages daily and have been responding to everything. It shows a message is unread even if you click on it and read it and respond to it multiple times. I have complained on the phone to customer support. You also can’t contact your provider in between appointments so if you had a question about anything you went over or any tests or anything you can’t get a hold of them to ask a question. The providers are really good but Teladoc makes it difficult to use them. ### Analysis: categories: (Therapist, Messaging System, Customer Support, Therapist) aspects: (Quality, Reliability, Responsiveness, Accessibility) sentiments: (Positive, Negative, Negative, Negative) )))

Very helpful!!!

I had an infection. I needed an antibiotic, but didn’t want to risk getting the flu by going in to Urgent Care. The state of Alabama is currently under a state of emergency because the flu is rampant. The doctor called me back within an hour. He looked at the pictures I sent. He asked lots of questions. He called me in an antibiotic. It helped me get through the weekend till I could get into the dermatologist today. It ended up I had to have a cyst removed, but the antibiotic helped with the infection that was causing so much of the pain. It was a life saver...and I avoided being exposed to the flu!

Medical care, Medical care, Medical care

Prescription, Service, Appointment

positive, positive, negative

Medical care - Prescription - positive, Medical care - Service - positive, Medical care - Appointment - negative

### USER: Very helpful!!!: I had an infection. I needed an antibiotic, but didn’t want to risk getting the flu by going in to Urgent Care. The state of Alabama is currently under a state of emergency because the flu is rampant. The doctor called me back within an hour. He looked at the pictures I sent. He asked lots of questions. He called me in an antibiotic. It helped me get through the weekend till I could get into the dermatologist today. It ended up I had to have a cyst removed, but the antibiotic helped with the infection that was causing so much of the pain. It was a life saver...and I avoided being exposed to the flu! ### ASSISTANT: Medical care - Prescription - positive, Medical care - Service - positive, Medical care - Appointment - negative )))

### Review: title: Very helpful!!!, content: I had an infection. I needed an antibiotic, but didn’t want to risk getting the flu by going in to Urgent Care. The state of Alabama is currently under a state of emergency because the flu is rampant. The doctor called me back within an hour. He looked at the pictures I sent. He asked lots of questions. He called me in an antibiotic. It helped me get through the weekend till I could get into the dermatologist today. It ended up I had to have a cyst removed, but the antibiotic helped with the infection that was causing so much of the pain. It was a life saver...and I avoided being exposed to the flu! ### Analysis: categories: Medical care, Medical care, Medical care, aspects: Prescription, Service, Appointment, sentiments: positive, positive, negative )))

### Review: title: Very helpful!!!, content: I had an infection. I needed an antibiotic, but didn’t want to risk getting the flu by going in to Urgent Care. The state of Alabama is currently under a state of emergency because the flu is rampant. The doctor called me back within an hour. He looked at the pictures I sent. He asked lots of questions. He called me in an antibiotic. It helped me get through the weekend till I could get into the dermatologist today. It ended up I had to have a cyst removed, but the antibiotic helped with the infection that was causing so much of the pain. It was a life saver...and I avoided being exposed to the flu! ### Analysis: categories: (Medical care, Medical care, Medical care) aspects: (Prescription, Service, Appointment) sentiments: (positive, positive, negative) )))

Very hit or miss

It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate.

Service

Physician expertise

negative

Service - Physician expertise - negative

### USER: Very hit or miss: It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate. ### ASSISTANT: Service - Physician expertise - negative )))

### Review: title: Very hit or miss, content: It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate. ### Analysis: categories: Service, aspects: Physician expertise, sentiments: negative )))

### Review: title: Very hit or miss, content: It’s very hit or miss. You either get a great doctor or a doctor who obviously can’t have their own practice because they would be ran out of town with the way they treat their patients. I sinus infections easily, I know whether or not I have one considering I get at least 4 a year. So when I say it’s a sinus infection and I need an antibiotic - I’m not saying that to waste my breathe. They don’t believe you and that’s why they are on Teladoc and not in their own practice or working at a well renowned hospital. , , Unfortunately it’s either this or use the urgent care in town because I go to college in a different state from where my parents live and my dad insurance doesn’t cover doctor visits out of state but covers anytime of medical care up to 90% instate. ### Analysis: categories: (Service) aspects: (Physician expertise) sentiments: (negative) )))

Ehhhh

The reason I gave 2 stars is because they were pretty prompt in calling me and talking to me. I had a sinus infection, which I get every year around this time, so I knee exactly what it was. I decided to try teladoc so I could go ahead and just get a prescription for antibiotics and steroids without having to go to the doctor. I told the doctor who called me I knew exactly what is was since I get it every year. She proceeded to tell me it was just a virus and it would get better after a few days. Knowing that was not the case, I went to an urgent care where they confirmed I did have a sinus infection and a little bronchitis. So, overall, it was basically a waste of time. Maybe this would be better for things like Pink Eye where they can’t question how sick you.

Healthcare, Healthcare

Service, Diagnosis

Negative, Negative

Healthcare - Service - Negative, Healthcare - Diagnosis - Negative

### USER: Ehhhh: The reason I gave 2 stars is because they were pretty prompt in calling me and talking to me. I had a sinus infection, which I get every year around this time, so I knee exactly what it was. I decided to try teladoc so I could go ahead and just get a prescription for antibiotics and steroids without having to go to the doctor. I told the doctor who called me I knew exactly what is was since I get it every year. She proceeded to tell me it was just a virus and it would get better after a few days. Knowing that was not the case, I went to an urgent care where they confirmed I did have a sinus infection and a little bronchitis. So, overall, it was basically a waste of time. Maybe this would be better for things like Pink Eye where they can’t question how sick you. ### ASSISTANT: Healthcare - Service - Negative, Healthcare - Diagnosis - Negative )))

### Review: title: Ehhhh, content: The reason I gave 2 stars is because they were pretty prompt in calling me and talking to me. I had a sinus infection, which I get every year around this time, so I knee exactly what it was. I decided to try teladoc so I could go ahead and just get a prescription for antibiotics and steroids without having to go to the doctor. I told the doctor who called me I knew exactly what is was since I get it every year. She proceeded to tell me it was just a virus and it would get better after a few days. Knowing that was not the case, I went to an urgent care where they confirmed I did have a sinus infection and a little bronchitis. So, overall, it was basically a waste of time. Maybe this would be better for things like Pink Eye where they can’t question how sick you. ### Analysis: categories: Healthcare, Healthcare, aspects: Service, Diagnosis, sentiments: Negative, Negative )))

### Review: title: Ehhhh, content: The reason I gave 2 stars is because they were pretty prompt in calling me and talking to me. I had a sinus infection, which I get every year around this time, so I knee exactly what it was. I decided to try teladoc so I could go ahead and just get a prescription for antibiotics and steroids without having to go to the doctor. I told the doctor who called me I knew exactly what is was since I get it every year. She proceeded to tell me it was just a virus and it would get better after a few days. Knowing that was not the case, I went to an urgent care where they confirmed I did have a sinus infection and a little bronchitis. So, overall, it was basically a waste of time. Maybe this would be better for things like Pink Eye where they can’t question how sick you. ### Analysis: categories: (Healthcare, Healthcare) aspects: (Service, Diagnosis) sentiments: (Negative, Negative) )))

Fast response but Dr. Offended me!

Called me within 15 minutes, that was great! I had a sting/bite of some kind. The Dr insisted I had been in contact with poison ivy or oak. I had been busy with a garage sale all weekend and hadn’t even stepped into the yard, which is all stone - I live in Arizona. I sold her I had been taking a lot of Benadryl for the itching and she said to STOP! Benadryl isn’t good for the elderly. After she referred to me as elderly for a second time, I spoke up and said WOW, I didn’t know that 59 years old was considered elderly. She just kept rambling on. I was very offended by her entire manner!

Communication, Communication

Response Time, Doctor's Demeanor

positive, negative

Communication - Response Time - positive, Communication - Doctor's Demeanor - negative

### USER: Fast response but Dr. Offended me!: Called me within 15 minutes, that was great! I had a sting/bite of some kind. The Dr insisted I had been in contact with poison ivy or oak. I had been busy with a garage sale all weekend and hadn’t even stepped into the yard, which is all stone - I live in Arizona. I sold her I had been taking a lot of Benadryl for the itching and she said to STOP! Benadryl isn’t good for the elderly. After she referred to me as elderly for a second time, I spoke up and said WOW, I didn’t know that 59 years old was considered elderly. She just kept rambling on. I was very offended by her entire manner! ### ASSISTANT: Communication - Response Time - positive, Communication - Doctor's Demeanor - negative )))

### Review: title: Fast response but Dr. Offended me!, content: Called me within 15 minutes, that was great! I had a sting/bite of some kind. The Dr insisted I had been in contact with poison ivy or oak. I had been busy with a garage sale all weekend and hadn’t even stepped into the yard, which is all stone - I live in Arizona. I sold her I had been taking a lot of Benadryl for the itching and she said to STOP! Benadryl isn’t good for the elderly. After she referred to me as elderly for a second time, I spoke up and said WOW, I didn’t know that 59 years old was considered elderly. She just kept rambling on. I was very offended by her entire manner! ### Analysis: categories: Communication, Communication, aspects: Response Time, Doctor's Demeanor, sentiments: positive, negative )))

### Review: title: Fast response but Dr. Offended me!, content: Called me within 15 minutes, that was great! I had a sting/bite of some kind. The Dr insisted I had been in contact with poison ivy or oak. I had been busy with a garage sale all weekend and hadn’t even stepped into the yard, which is all stone - I live in Arizona. I sold her I had been taking a lot of Benadryl for the itching and she said to STOP! Benadryl isn’t good for the elderly. After she referred to me as elderly for a second time, I spoke up and said WOW, I didn’t know that 59 years old was considered elderly. She just kept rambling on. I was very offended by her entire manner! ### Analysis: categories: (Communication, Communication) aspects: (Response Time, Doctor's Demeanor) sentiments: (positive, negative) )))

Nice concept, obnoxious app

I was unable to schedule an appointment, but I was asked for my credit card, and at one point was told my appointment was confirmed. Then the appointment was canceled but the appointment remained and I had to cancel it to avoid a charge. It doesn’t help that basically all you have to filter doctors by is a headshot (the bio seems incomplete like it was scraped from another webpage but exceeded the word limit). Every time you open the app you’re again asked if you’d like to give the app your health data or login biometrically after saying no many times before. If you attempt to change apps (eg to look for more information on a listed health provider) the app will likely lose your progress. As a slap in the face, after you close the app it sends you literally dozens of reminders that your session has expired. I tried to delete my account but the account deletion page gave a 404 error. Who is giving this app five stars?!

App Features, App Features, App Features, App Features, App Features, App Features, App Features

Scheduling, Registration, UI/UX, Privacy, Reliability, Notifications, Account Management

Negative, Negative, Negative, Negative, Negative, Negative, Negative

App Features - Scheduling - Negative, App Features - Registration - Negative, App Features - UI/UX - Negative, App Features - Privacy - Negative, App Features - Reliability - Negative, App Features - Notifications - Negative, App Features - Account Management - Negative

### USER: Nice concept, obnoxious app: I was unable to schedule an appointment, but I was asked for my credit card, and at one point was told my appointment was confirmed. Then the appointment was canceled but the appointment remained and I had to cancel it to avoid a charge. It doesn’t help that basically all you have to filter doctors by is a headshot (the bio seems incomplete like it was scraped from another webpage but exceeded the word limit). Every time you open the app you’re again asked if you’d like to give the app your health data or login biometrically after saying no many times before. If you attempt to change apps (eg to look for more information on a listed health provider) the app will likely lose your progress. As a slap in the face, after you close the app it sends you literally dozens of reminders that your session has expired. I tried to delete my account but the account deletion page gave a 404 error. Who is giving this app five stars?! ### ASSISTANT: App Features - Scheduling - Negative, App Features - Registration - Negative, App Features - UI/UX - Negative, App Features - Privacy - Negative, App Features - Reliability - Negative, App Features - Notifications - Negative, App Features - Account Management - Negative )))

### Review: title: Nice concept, obnoxious app, content: I was unable to schedule an appointment, but I was asked for my credit card, and at one point was told my appointment was confirmed. Then the appointment was canceled but the appointment remained and I had to cancel it to avoid a charge. It doesn’t help that basically all you have to filter doctors by is a headshot (the bio seems incomplete like it was scraped from another webpage but exceeded the word limit). Every time you open the app you’re again asked if you’d like to give the app your health data or login biometrically after saying no many times before. If you attempt to change apps (eg to look for more information on a listed health provider) the app will likely lose your progress. As a slap in the face, after you close the app it sends you literally dozens of reminders that your session has expired. I tried to delete my account but the account deletion page gave a 404 error. Who is giving this app five stars?! ### Analysis: categories: App Features, App Features, App Features, App Features, App Features, App Features, App Features, aspects: Scheduling, Registration, UI/UX, Privacy, Reliability, Notifications, Account Management, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Nice concept, obnoxious app, content: I was unable to schedule an appointment, but I was asked for my credit card, and at one point was told my appointment was confirmed. Then the appointment was canceled but the appointment remained and I had to cancel it to avoid a charge. It doesn’t help that basically all you have to filter doctors by is a headshot (the bio seems incomplete like it was scraped from another webpage but exceeded the word limit). Every time you open the app you’re again asked if you’d like to give the app your health data or login biometrically after saying no many times before. If you attempt to change apps (eg to look for more information on a listed health provider) the app will likely lose your progress. As a slap in the face, after you close the app it sends you literally dozens of reminders that your session has expired. I tried to delete my account but the account deletion page gave a 404 error. Who is giving this app five stars?! ### Analysis: categories: (App Features, App Features, App Features, App Features, App Features, App Features, App Features) aspects: (Scheduling, Registration, UI/UX, Privacy, Reliability, Notifications, Account Management) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Waste of time

I woke up this morning and found a deer tick dug into my neck. I live in a area that is very high risk for Lyme disease. Because of COVID, I figured I’d try teladoc and save the trip to a walk in clinic. I set an appointment and when the time came, I waited in the virtual waiting room for over an hour past my scheduled appointment time. I called teladoc to ask how long should I wait and they said they would get me a different doctor. , , The second doctor called a few minutes later and prescribed a preventative antibiotic. When I got to the pharmacy, the pharmacist said it was the wrong dose for a tick bite and tried calling the doctor back for a correction. I waited at the pharmacy for another hour and nobody called back. Then I received a message from teladoc (3 hours later) saying they don’t treat tick bites and my prescription has been cancelled. , , I wasted my entire day and my insurance paid for a doctor to talk to me for 5 minutes and not help at all. Completely useless! I will never use this app again and I certainly wouldn’t recommend it to anyone else. Go to a walk in clinic instead.

Service, Service, Service, Service, Service

Communication, Doctor Quality, Appointment punctuality, Appointment setting, Emergency Response

Negative, Negative, Negative, Negative, Negative

Service - Communication - Negative, Service - Doctor Quality - Negative, Service - Appointment punctuality - Negative, Service - Appointment setting - Negative, Service - Emergency Response - Negative

### USER: Waste of time: I woke up this morning and found a deer tick dug into my neck. I live in a area that is very high risk for Lyme disease. Because of COVID, I figured I’d try teladoc and save the trip to a walk in clinic. I set an appointment and when the time came, I waited in the virtual waiting room for over an hour past my scheduled appointment time. I called teladoc to ask how long should I wait and they said they would get me a different doctor. , , The second doctor called a few minutes later and prescribed a preventative antibiotic. When I got to the pharmacy, the pharmacist said it was the wrong dose for a tick bite and tried calling the doctor back for a correction. I waited at the pharmacy for another hour and nobody called back. Then I received a message from teladoc (3 hours later) saying they don’t treat tick bites and my prescription has been cancelled. , , I wasted my entire day and my insurance paid for a doctor to talk to me for 5 minutes and not help at all. Completely useless! I will never use this app again and I certainly wouldn’t recommend it to anyone else. Go to a walk in clinic instead. ### ASSISTANT: Service - Communication - Negative, Service - Doctor Quality - Negative, Service - Appointment punctuality - Negative, Service - Appointment setting - Negative, Service - Emergency Response - Negative )))

### Review: title: Waste of time, content: I woke up this morning and found a deer tick dug into my neck. I live in a area that is very high risk for Lyme disease. Because of COVID, I figured I’d try teladoc and save the trip to a walk in clinic. I set an appointment and when the time came, I waited in the virtual waiting room for over an hour past my scheduled appointment time. I called teladoc to ask how long should I wait and they said they would get me a different doctor. , , The second doctor called a few minutes later and prescribed a preventative antibiotic. When I got to the pharmacy, the pharmacist said it was the wrong dose for a tick bite and tried calling the doctor back for a correction. I waited at the pharmacy for another hour and nobody called back. Then I received a message from teladoc (3 hours later) saying they don’t treat tick bites and my prescription has been cancelled. , , I wasted my entire day and my insurance paid for a doctor to talk to me for 5 minutes and not help at all. Completely useless! I will never use this app again and I certainly wouldn’t recommend it to anyone else. Go to a walk in clinic instead. ### Analysis: categories: Service, Service, Service, Service, Service, aspects: Communication, Doctor Quality, Appointment punctuality, Appointment setting, Emergency Response, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Waste of time, content: I woke up this morning and found a deer tick dug into my neck. I live in a area that is very high risk for Lyme disease. Because of COVID, I figured I’d try teladoc and save the trip to a walk in clinic. I set an appointment and when the time came, I waited in the virtual waiting room for over an hour past my scheduled appointment time. I called teladoc to ask how long should I wait and they said they would get me a different doctor. , , The second doctor called a few minutes later and prescribed a preventative antibiotic. When I got to the pharmacy, the pharmacist said it was the wrong dose for a tick bite and tried calling the doctor back for a correction. I waited at the pharmacy for another hour and nobody called back. Then I received a message from teladoc (3 hours later) saying they don’t treat tick bites and my prescription has been cancelled. , , I wasted my entire day and my insurance paid for a doctor to talk to me for 5 minutes and not help at all. Completely useless! I will never use this app again and I certainly wouldn’t recommend it to anyone else. Go to a walk in clinic instead. ### Analysis: categories: (Service, Service, Service, Service, Service) aspects: (Communication, Doctor Quality, Appointment punctuality, Appointment setting, Emergency Response) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Psychiatric

There are no psychiatrists where I live. Only one hour away. I had my hopes up to create a new doctor/patient relationship. I was and will not ever seek a psychiatrist to get controlled medications. But; they are prescribed to me and I take much less. In fact, I want guidance to wean off. My doctor trusts me totally and actually wants me to take more. I just don’t. But; U can’t go cold turkey. The psychiatrists on Teledoc are not allowed to prescribe them. Instead, I must take my anxiety self in a car an hour away to wait two hours for a scheduled appointment. So counterproductive. Plus; sitting there with people worse than myself; really makes things worse. Dear Teledoc: do you see my point? Can you work on this? Thanks.

Healthcare, Healthcare, Healthcare

Medication, Accessibility, Telehealth

Negative, Negative, Negative

Healthcare - Medication - Negative, Healthcare - Accessibility - Negative, Healthcare - Telehealth - Negative

### USER: Psychiatric: There are no psychiatrists where I live. Only one hour away. I had my hopes up to create a new doctor/patient relationship. I was and will not ever seek a psychiatrist to get controlled medications. But; they are prescribed to me and I take much less. In fact, I want guidance to wean off. My doctor trusts me totally and actually wants me to take more. I just don’t. But; U can’t go cold turkey. The psychiatrists on Teledoc are not allowed to prescribe them. Instead, I must take my anxiety self in a car an hour away to wait two hours for a scheduled appointment. So counterproductive. Plus; sitting there with people worse than myself; really makes things worse. Dear Teledoc: do you see my point? Can you work on this? Thanks. ### ASSISTANT: Healthcare - Medication - Negative, Healthcare - Accessibility - Negative, Healthcare - Telehealth - Negative )))

### Review: title: Psychiatric, content: There are no psychiatrists where I live. Only one hour away. I had my hopes up to create a new doctor/patient relationship. I was and will not ever seek a psychiatrist to get controlled medications. But; they are prescribed to me and I take much less. In fact, I want guidance to wean off. My doctor trusts me totally and actually wants me to take more. I just don’t. But; U can’t go cold turkey. The psychiatrists on Teledoc are not allowed to prescribe them. Instead, I must take my anxiety self in a car an hour away to wait two hours for a scheduled appointment. So counterproductive. Plus; sitting there with people worse than myself; really makes things worse. Dear Teledoc: do you see my point? Can you work on this? Thanks. ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Medication, Accessibility, Telehealth, sentiments: Negative, Negative, Negative )))

### Review: title: Psychiatric, content: There are no psychiatrists where I live. Only one hour away. I had my hopes up to create a new doctor/patient relationship. I was and will not ever seek a psychiatrist to get controlled medications. But; they are prescribed to me and I take much less. In fact, I want guidance to wean off. My doctor trusts me totally and actually wants me to take more. I just don’t. But; U can’t go cold turkey. The psychiatrists on Teledoc are not allowed to prescribe them. Instead, I must take my anxiety self in a car an hour away to wait two hours for a scheduled appointment. So counterproductive. Plus; sitting there with people worse than myself; really makes things worse. Dear Teledoc: do you see my point? Can you work on this? Thanks. ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Medication, Accessibility, Telehealth) sentiments: (Negative, Negative, Negative) )))

Excellent care

I have had sinus infection in the past and knew right away my symptoms and it was after hours so I called tele doc and got a response within minutes and he was thorough in his questions and told me that in fact I had acute sinusitis and ordered antibiotic and a nasal spray and within half hour I picked the medications at the pharmacy and started treatment immediately. I called tele doc again 3 days after finishing antibiotic for an ongoing cough and again within minutes I got a call back from a doctor who informed me that the cough can linger for weeks or months but ordered some medication for me and was able to give me a doctors note for work and no travel at this time. I am a health care provider and I would recommend tele doc 100%

Healthcare, Healthcare, Healthcare

Care, Responsiveness, Medication

positive, positive, positive

Healthcare - Care - positive, Healthcare - Responsiveness - positive, Healthcare - Medication - positive

### USER: Excellent care: I have had sinus infection in the past and knew right away my symptoms and it was after hours so I called tele doc and got a response within minutes and he was thorough in his questions and told me that in fact I had acute sinusitis and ordered antibiotic and a nasal spray and within half hour I picked the medications at the pharmacy and started treatment immediately. I called tele doc again 3 days after finishing antibiotic for an ongoing cough and again within minutes I got a call back from a doctor who informed me that the cough can linger for weeks or months but ordered some medication for me and was able to give me a doctors note for work and no travel at this time. I am a health care provider and I would recommend tele doc 100% ### ASSISTANT: Healthcare - Care - positive, Healthcare - Responsiveness - positive, Healthcare - Medication - positive )))

### Review: title: Excellent care, content: I have had sinus infection in the past and knew right away my symptoms and it was after hours so I called tele doc and got a response within minutes and he was thorough in his questions and told me that in fact I had acute sinusitis and ordered antibiotic and a nasal spray and within half hour I picked the medications at the pharmacy and started treatment immediately. I called tele doc again 3 days after finishing antibiotic for an ongoing cough and again within minutes I got a call back from a doctor who informed me that the cough can linger for weeks or months but ordered some medication for me and was able to give me a doctors note for work and no travel at this time. I am a health care provider and I would recommend tele doc 100% ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Care, Responsiveness, Medication, sentiments: positive, positive, positive )))

### Review: title: Excellent care, content: I have had sinus infection in the past and knew right away my symptoms and it was after hours so I called tele doc and got a response within minutes and he was thorough in his questions and told me that in fact I had acute sinusitis and ordered antibiotic and a nasal spray and within half hour I picked the medications at the pharmacy and started treatment immediately. I called tele doc again 3 days after finishing antibiotic for an ongoing cough and again within minutes I got a call back from a doctor who informed me that the cough can linger for weeks or months but ordered some medication for me and was able to give me a doctors note for work and no travel at this time. I am a health care provider and I would recommend tele doc 100% ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Care, Responsiveness, Medication) sentiments: (positive, positive, positive) )))

Mental health, Teladoc

My first experience with Teladoc was scheduling on the Blue Shield website. Blue Shield failed to inform me that I needed to download the Teladoc app in order to view messages – there was confusion because Blue Shield said I had a message with no messages in my Blue Shield inbox. Once I finally figured out I needed to download the Teladoc app in order to view the messages for the appointment that I requested via Blue Shield app, I had three weeks of requesting appointments, and no success in actually getting something booked. I would get messages saying the provider canceled or could not accept a request. This last time said they canceled and could not accept, then this morning I get an message saying that the appointment was canceled because I could not be reached. I never got a confirmation that an appointment was even scheduled It would be nice to know if there’s even an appointment scheduled so I can be sure to be there. How is somebody trying to help their mental health supposed to help their mental health when the scheduling system is in efficient and difficult to use. That alone messes with mental health. not to mention I can’t see what I’m typing right now so there’s probably a lot of errors. What did you use white ink on a white background?

Scheduling, User interface, Scheduling, Scheduling, Scheduling

Appointment booking, Accessibility, Appointment scheduling, Appointment availability, Communication

negative, negative, negative, negative, negative

Scheduling - Appointment booking - negative, User interface - Accessibility - negative, Scheduling - Appointment scheduling - negative, Scheduling - Appointment availability - negative, Scheduling - Communication - negative

### USER: Mental health, Teladoc: My first experience with Teladoc was scheduling on the Blue Shield website. Blue Shield failed to inform me that I needed to download the Teladoc app in order to view messages – there was confusion because Blue Shield said I had a message with no messages in my Blue Shield inbox. Once I finally figured out I needed to download the Teladoc app in order to view the messages for the appointment that I requested via Blue Shield app, I had three weeks of requesting appointments, and no success in actually getting something booked. I would get messages saying the provider canceled or could not accept a request. This last time said they canceled and could not accept, then this morning I get an message saying that the appointment was canceled because I could not be reached. I never got a confirmation that an appointment was even scheduled It would be nice to know if there’s even an appointment scheduled so I can be sure to be there. How is somebody trying to help their mental health supposed to help their mental health when the scheduling system is in efficient and difficult to use. That alone messes with mental health. not to mention I can’t see what I’m typing right now so there’s probably a lot of errors. What did you use white ink on a white background? ### ASSISTANT: Scheduling - Appointment booking - negative, User interface - Accessibility - negative, Scheduling - Appointment scheduling - negative, Scheduling - Appointment availability - negative, Scheduling - Communication - negative )))

### Review: title: Mental health, Teladoc, content: My first experience with Teladoc was scheduling on the Blue Shield website. Blue Shield failed to inform me that I needed to download the Teladoc app in order to view messages – there was confusion because Blue Shield said I had a message with no messages in my Blue Shield inbox. Once I finally figured out I needed to download the Teladoc app in order to view the messages for the appointment that I requested via Blue Shield app, I had three weeks of requesting appointments, and no success in actually getting something booked. I would get messages saying the provider canceled or could not accept a request. This last time said they canceled and could not accept, then this morning I get an message saying that the appointment was canceled because I could not be reached. I never got a confirmation that an appointment was even scheduled It would be nice to know if there’s even an appointment scheduled so I can be sure to be there. How is somebody trying to help their mental health supposed to help their mental health when the scheduling system is in efficient and difficult to use. That alone messes with mental health. not to mention I can’t see what I’m typing right now so there’s probably a lot of errors. What did you use white ink on a white background? ### Analysis: categories: Scheduling, User interface, Scheduling, Scheduling, Scheduling, aspects: Appointment booking, Accessibility, Appointment scheduling, Appointment availability, Communication, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Mental health, Teladoc, content: My first experience with Teladoc was scheduling on the Blue Shield website. Blue Shield failed to inform me that I needed to download the Teladoc app in order to view messages – there was confusion because Blue Shield said I had a message with no messages in my Blue Shield inbox. Once I finally figured out I needed to download the Teladoc app in order to view the messages for the appointment that I requested via Blue Shield app, I had three weeks of requesting appointments, and no success in actually getting something booked. I would get messages saying the provider canceled or could not accept a request. This last time said they canceled and could not accept, then this morning I get an message saying that the appointment was canceled because I could not be reached. I never got a confirmation that an appointment was even scheduled It would be nice to know if there’s even an appointment scheduled so I can be sure to be there. How is somebody trying to help their mental health supposed to help their mental health when the scheduling system is in efficient and difficult to use. That alone messes with mental health. not to mention I can’t see what I’m typing right now so there’s probably a lot of errors. What did you use white ink on a white background? ### Analysis: categories: (Scheduling, User interface, Scheduling, Scheduling, Scheduling) aspects: (Appointment booking, Accessibility, Appointment scheduling, Appointment availability, Communication) sentiments: (negative, negative, negative, negative, negative) )))

Wrong prescription

After asking for a refill on my contact dermatitis, the doctor recommended something else that he said was better. Completely wrong and made red bumps all over around both of my eyes. , My request was simple. I needed a refill on a the cream that was working perfectly. Not a second opinion with a severely wrong cream that wrecked my face. Just had to setup another appointment. Talk to another doctor and go get the original prescription I had asked for help in the first place. Thanks again! TELADOC

Medical Treatment

Prescription

negative

Medical Treatment - Prescription - negative

### USER: Wrong prescription: After asking for a refill on my contact dermatitis, the doctor recommended something else that he said was better. Completely wrong and made red bumps all over around both of my eyes. , My request was simple. I needed a refill on a the cream that was working perfectly. Not a second opinion with a severely wrong cream that wrecked my face. Just had to setup another appointment. Talk to another doctor and go get the original prescription I had asked for help in the first place. Thanks again! TELADOC ### ASSISTANT: Medical Treatment - Prescription - negative )))

### Review: title: Wrong prescription, content: After asking for a refill on my contact dermatitis, the doctor recommended something else that he said was better. Completely wrong and made red bumps all over around both of my eyes. , My request was simple. I needed a refill on a the cream that was working perfectly. Not a second opinion with a severely wrong cream that wrecked my face. Just had to setup another appointment. Talk to another doctor and go get the original prescription I had asked for help in the first place. Thanks again! TELADOC ### Analysis: categories: Medical Treatment, aspects: Prescription, sentiments: negative )))

### Review: title: Wrong prescription, content: After asking for a refill on my contact dermatitis, the doctor recommended something else that he said was better. Completely wrong and made red bumps all over around both of my eyes. , My request was simple. I needed a refill on a the cream that was working perfectly. Not a second opinion with a severely wrong cream that wrecked my face. Just had to setup another appointment. Talk to another doctor and go get the original prescription I had asked for help in the first place. Thanks again! TELADOC ### Analysis: categories: (Medical Treatment) aspects: (Prescription) sentiments: (negative) )))

Doctors Excuse

Well, first of all. I can’t even see what I’m going right now because the text is blank. So hopefully you will be able to understand this review. This app is so glitchy and maybe they are doing work on it but I’ve had to make three accounts now just to get my correct insurance logged in. Oh and if your insurance changes you can’t change iit in the app. , Today I called for doctors for a cold and I had to miss work. It took me 30 mins just to try and log in and eventually how to call the help desk. They had to create a profile and that took another 30 mins. Then I finally got my phone call and it ended up being fifty dollars because that’s all my insurance would cover. Other websites do it for much less. , The doctor finally sees me to basically tell me all I have is some allergies and that he couldn’t prescribe me antibiotics. I had to miss work for two days because of this I’ll eas. So he prescribed me two meds for allergies that you can get over the counter for cheaper. He promised that he’d give me a doctors excuse but he did not. When I called the help desk for an explanation they basically said, we know he said he would but he didn’t and there is no way to contact him. They told me I’d have to schedule another fifty dollar appointment and that a doctors ecxcuse wouldn’t be promised. I told my job that I would have an excuse and they are expecting it. So now I havpeto go to work with no excuse.

App Features, App Features, App Features, App Features, App Features, App Features, App Features, App Services, App Services, App Services, App Services, App Services, App Services, App Services, App Services, App Services, App Services

Functionality, Login, Login, Login, Login, Call Connectivity, Call Connectivity, Cost, Refund, Doctor Consultation, Doctor Consultation, Doctor Consultation, Doctor's Excuse, Doctor's Excuse, Doctor's Excuse, Doctor's Excuse, Doctor's Excuse

Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative

App Features - Functionality - Negative, App Features - Login - Negative, App Features - Login - Negative, App Features - Login - Negative, App Features - Login - Negative, App Features - Call Connectivity - Negative, App Features - Call Connectivity - Negative, App Services - Cost - Negative, App Services - Refund - Negative, App Services - Doctor Consultation - Negative, App Services - Doctor Consultation - Negative, App Services - Doctor Consultation - Negative, App Services - Doctor's Excuse - Negative, App Services - Doctor's Excuse - Negative, App Services - Doctor's Excuse - Negative, App Services - Doctor's Excuse - Negative, App Services - Doctor's Excuse - Negative

### USER: Doctors Excuse: Well, first of all. I can’t even see what I’m going right now because the text is blank. So hopefully you will be able to understand this review. This app is so glitchy and maybe they are doing work on it but I’ve had to make three accounts now just to get my correct insurance logged in. Oh and if your insurance changes you can’t change iit in the app. , Today I called for doctors for a cold and I had to miss work. It took me 30 mins just to try and log in and eventually how to call the help desk. They had to create a profile and that took another 30 mins. Then I finally got my phone call and it ended up being fifty dollars because that’s all my insurance would cover. Other websites do it for much less. , The doctor finally sees me to basically tell me all I have is some allergies and that he couldn’t prescribe me antibiotics. I had to miss work for two days because of this I’ll eas. So he prescribed me two meds for allergies that you can get over the counter for cheaper. He promised that he’d give me a doctors excuse but he did not. When I called the help desk for an explanation they basically said, we know he said he would but he didn’t and there is no way to contact him. They told me I’d have to schedule another fifty dollar appointment and that a doctors ecxcuse wouldn’t be promised. I told my job that I would have an excuse and they are expecting it. So now I havpeto go to work with no excuse. ### ASSISTANT: App Features - Functionality - Negative, App Features - Login - Negative, App Features - Login - Negative, App Features - Login - Negative, App Features - Login - Negative, App Features - Call Connectivity - Negative, App Features - Call Connectivity - Negative, App Services - Cost - Negative, App Services - Refund - Negative, App Services - Doctor Consultation - Negative, App Services - Doctor Consultation - Negative, App Services - Doctor Consultation - Negative, App Services - Doctor's Excuse - Negative, App Services - Doctor's Excuse - Negative, App Services - Doctor's Excuse - Negative, App Services - Doctor's Excuse - Negative, App Services - Doctor's Excuse - Negative )))

### Review: title: Doctors Excuse, content: Well, first of all. I can’t even see what I’m going right now because the text is blank. So hopefully you will be able to understand this review. This app is so glitchy and maybe they are doing work on it but I’ve had to make three accounts now just to get my correct insurance logged in. Oh and if your insurance changes you can’t change iit in the app. , Today I called for doctors for a cold and I had to miss work. It took me 30 mins just to try and log in and eventually how to call the help desk. They had to create a profile and that took another 30 mins. Then I finally got my phone call and it ended up being fifty dollars because that’s all my insurance would cover. Other websites do it for much less. , The doctor finally sees me to basically tell me all I have is some allergies and that he couldn’t prescribe me antibiotics. I had to miss work for two days because of this I’ll eas. So he prescribed me two meds for allergies that you can get over the counter for cheaper. He promised that he’d give me a doctors excuse but he did not. When I called the help desk for an explanation they basically said, we know he said he would but he didn’t and there is no way to contact him. They told me I’d have to schedule another fifty dollar appointment and that a doctors ecxcuse wouldn’t be promised. I told my job that I would have an excuse and they are expecting it. So now I havpeto go to work with no excuse. ### Analysis: categories: App Features, App Features, App Features, App Features, App Features, App Features, App Features, App Services, App Services, App Services, App Services, App Services, App Services, App Services, App Services, App Services, App Services, aspects: Functionality, Login, Login, Login, Login, Call Connectivity, Call Connectivity, Cost, Refund, Doctor Consultation, Doctor Consultation, Doctor Consultation, Doctor's Excuse, Doctor's Excuse, Doctor's Excuse, Doctor's Excuse, Doctor's Excuse, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Doctors Excuse, content: Well, first of all. I can’t even see what I’m going right now because the text is blank. So hopefully you will be able to understand this review. This app is so glitchy and maybe they are doing work on it but I’ve had to make three accounts now just to get my correct insurance logged in. Oh and if your insurance changes you can’t change iit in the app. , Today I called for doctors for a cold and I had to miss work. It took me 30 mins just to try and log in and eventually how to call the help desk. They had to create a profile and that took another 30 mins. Then I finally got my phone call and it ended up being fifty dollars because that’s all my insurance would cover. Other websites do it for much less. , The doctor finally sees me to basically tell me all I have is some allergies and that he couldn’t prescribe me antibiotics. I had to miss work for two days because of this I’ll eas. So he prescribed me two meds for allergies that you can get over the counter for cheaper. He promised that he’d give me a doctors excuse but he did not. When I called the help desk for an explanation they basically said, we know he said he would but he didn’t and there is no way to contact him. They told me I’d have to schedule another fifty dollar appointment and that a doctors ecxcuse wouldn’t be promised. I told my job that I would have an excuse and they are expecting it. So now I havpeto go to work with no excuse. ### Analysis: categories: (App Features, App Features, App Features, App Features, App Features, App Features, App Features, App Services, App Services, App Services, App Services, App Services, App Services, App Services, App Services, App Services, App Services) aspects: (Functionality, Login, Login, Login, Login, Call Connectivity, Call Connectivity, Cost, Refund, Doctor Consultation, Doctor Consultation, Doctor Consultation, Doctor's Excuse, Doctor's Excuse, Doctor's Excuse, Doctor's Excuse, Doctor's Excuse) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Bugs

I installed this on my iPhone and upon trying to set it up I tried to create my own password, and then when I would click to verify the password, the password I just entered would disappear, and I would have to start the process over. It kept doing this, and would not allow me to enter, or create my own password. The only way I could finally create my account was to use the Apple created password., Once my account was created, I tried to enter my medical history, and the drop-down boxes would not scroll up far enough for me to enter information. After 15 minutes of messing with this, closing the app and restarting the app, nothing changed not worth the headache.

App, Interface

Password, Drop-down

Negative, Negative

App - Password - Negative, Interface - Drop-down - Negative

### USER: Bugs: I installed this on my iPhone and upon trying to set it up I tried to create my own password, and then when I would click to verify the password, the password I just entered would disappear, and I would have to start the process over. It kept doing this, and would not allow me to enter, or create my own password. The only way I could finally create my account was to use the Apple created password., Once my account was created, I tried to enter my medical history, and the drop-down boxes would not scroll up far enough for me to enter information. After 15 minutes of messing with this, closing the app and restarting the app, nothing changed not worth the headache. ### ASSISTANT: App - Password - Negative, Interface - Drop-down - Negative )))

### Review: title: Bugs, content: I installed this on my iPhone and upon trying to set it up I tried to create my own password, and then when I would click to verify the password, the password I just entered would disappear, and I would have to start the process over. It kept doing this, and would not allow me to enter, or create my own password. The only way I could finally create my account was to use the Apple created password., Once my account was created, I tried to enter my medical history, and the drop-down boxes would not scroll up far enough for me to enter information. After 15 minutes of messing with this, closing the app and restarting the app, nothing changed not worth the headache. ### Analysis: categories: App, Interface, aspects: Password, Drop-down, sentiments: Negative, Negative )))

### Review: title: Bugs, content: I installed this on my iPhone and upon trying to set it up I tried to create my own password, and then when I would click to verify the password, the password I just entered would disappear, and I would have to start the process over. It kept doing this, and would not allow me to enter, or create my own password. The only way I could finally create my account was to use the Apple created password., Once my account was created, I tried to enter my medical history, and the drop-down boxes would not scroll up far enough for me to enter information. After 15 minutes of messing with this, closing the app and restarting the app, nothing changed not worth the headache. ### Analysis: categories: (App, Interface) aspects: (Password, Drop-down) sentiments: (Negative, Negative) )))

2 hours?! Unacceptable wait time

Both times I’ve attempted to use teladoc, I’ve encountered prohibitively long wait times. Tonight I accidentally spilled boiling water on my thigh and got scalded pretty badly. I used the service to try and see someone for a video visit and here I am… 2+ hours later, no doctor. The same thing happened last time, but that time I waited. I can’t do it anymore this time. I’ve gotten 3 messages asking if I’m still there before I got disconnected and had to rejoin. Did I get moved to the back of the queue? Who knows! The initial prompts say you’ll get an email once a provider is ready to see you so you can join the waiting room. That came immediately and that’s when the 2-hour clock started ticking, btw… god forbid the doctor waits the 10 seconds it takes the patient to join. Better we all wait 2+ hours, I guess. What a gross business model. Never again.

Customer Service

Wait Time

negative

Customer Service - Wait Time - negative

### USER: 2 hours?! Unacceptable wait time: Both times I’ve attempted to use teladoc, I’ve encountered prohibitively long wait times. Tonight I accidentally spilled boiling water on my thigh and got scalded pretty badly. I used the service to try and see someone for a video visit and here I am… 2+ hours later, no doctor. The same thing happened last time, but that time I waited. I can’t do it anymore this time. I’ve gotten 3 messages asking if I’m still there before I got disconnected and had to rejoin. Did I get moved to the back of the queue? Who knows! The initial prompts say you’ll get an email once a provider is ready to see you so you can join the waiting room. That came immediately and that’s when the 2-hour clock started ticking, btw… god forbid the doctor waits the 10 seconds it takes the patient to join. Better we all wait 2+ hours, I guess. What a gross business model. Never again. ### ASSISTANT: Customer Service - Wait Time - negative )))

### Review: title: 2 hours?! Unacceptable wait time, content: Both times I’ve attempted to use teladoc, I’ve encountered prohibitively long wait times. Tonight I accidentally spilled boiling water on my thigh and got scalded pretty badly. I used the service to try and see someone for a video visit and here I am… 2+ hours later, no doctor. The same thing happened last time, but that time I waited. I can’t do it anymore this time. I’ve gotten 3 messages asking if I’m still there before I got disconnected and had to rejoin. Did I get moved to the back of the queue? Who knows! The initial prompts say you’ll get an email once a provider is ready to see you so you can join the waiting room. That came immediately and that’s when the 2-hour clock started ticking, btw… god forbid the doctor waits the 10 seconds it takes the patient to join. Better we all wait 2+ hours, I guess. What a gross business model. Never again. ### Analysis: categories: Customer Service, aspects: Wait Time, sentiments: negative )))

### Review: title: 2 hours?! Unacceptable wait time, content: Both times I’ve attempted to use teladoc, I’ve encountered prohibitively long wait times. Tonight I accidentally spilled boiling water on my thigh and got scalded pretty badly. I used the service to try and see someone for a video visit and here I am… 2+ hours later, no doctor. The same thing happened last time, but that time I waited. I can’t do it anymore this time. I’ve gotten 3 messages asking if I’m still there before I got disconnected and had to rejoin. Did I get moved to the back of the queue? Who knows! The initial prompts say you’ll get an email once a provider is ready to see you so you can join the waiting room. That came immediately and that’s when the 2-hour clock started ticking, btw… god forbid the doctor waits the 10 seconds it takes the patient to join. Better we all wait 2+ hours, I guess. What a gross business model. Never again. ### Analysis: categories: (Customer Service) aspects: (Wait Time) sentiments: (negative) )))

A Godsend To New Parents

I’ve used the Teledoc app for a few years now and it has been a real game changer. I’m fairly young and active and so I generally avoid going to doctors because I rarely have felt the need. Then I got Teledoc around the same time I had my first kid. Now I can call and talk to a pediatrician to game plan each time I’m wondering if I should take my daughter to urgent care or wait it out. I’ve finally for the first time in my life got my allergies worked out. It’s so easy when you can just call and immediately have an appointment instead of having to make the appointment, keep track of when it is, coordinate time off at work, drive (or take a train- I live in DC), find parking, wait in a stuffy waiting room, pay your copay, pay that bill later for what insurance doesn’t cover, all to find out that the advice or prescription wasn’t what you needed and then have to do it all over again- often weeks later. Teledoc removes all of the hassle and makes it so simple to get care.

Healthcare

Appointments

Positive

Healthcare - Appointments - Positive

### USER: A Godsend To New Parents: I’ve used the Teledoc app for a few years now and it has been a real game changer. I’m fairly young and active and so I generally avoid going to doctors because I rarely have felt the need. Then I got Teledoc around the same time I had my first kid. Now I can call and talk to a pediatrician to game plan each time I’m wondering if I should take my daughter to urgent care or wait it out. I’ve finally for the first time in my life got my allergies worked out. It’s so easy when you can just call and immediately have an appointment instead of having to make the appointment, keep track of when it is, coordinate time off at work, drive (or take a train- I live in DC), find parking, wait in a stuffy waiting room, pay your copay, pay that bill later for what insurance doesn’t cover, all to find out that the advice or prescription wasn’t what you needed and then have to do it all over again- often weeks later. Teledoc removes all of the hassle and makes it so simple to get care. ### ASSISTANT: Healthcare - Appointments - Positive )))

### Review: title: A Godsend To New Parents, content: I’ve used the Teledoc app for a few years now and it has been a real game changer. I’m fairly young and active and so I generally avoid going to doctors because I rarely have felt the need. Then I got Teledoc around the same time I had my first kid. Now I can call and talk to a pediatrician to game plan each time I’m wondering if I should take my daughter to urgent care or wait it out. I’ve finally for the first time in my life got my allergies worked out. It’s so easy when you can just call and immediately have an appointment instead of having to make the appointment, keep track of when it is, coordinate time off at work, drive (or take a train- I live in DC), find parking, wait in a stuffy waiting room, pay your copay, pay that bill later for what insurance doesn’t cover, all to find out that the advice or prescription wasn’t what you needed and then have to do it all over again- often weeks later. Teledoc removes all of the hassle and makes it so simple to get care. ### Analysis: categories: Healthcare, aspects: Appointments, sentiments: Positive )))

### Review: title: A Godsend To New Parents, content: I’ve used the Teledoc app for a few years now and it has been a real game changer. I’m fairly young and active and so I generally avoid going to doctors because I rarely have felt the need. Then I got Teledoc around the same time I had my first kid. Now I can call and talk to a pediatrician to game plan each time I’m wondering if I should take my daughter to urgent care or wait it out. I’ve finally for the first time in my life got my allergies worked out. It’s so easy when you can just call and immediately have an appointment instead of having to make the appointment, keep track of when it is, coordinate time off at work, drive (or take a train- I live in DC), find parking, wait in a stuffy waiting room, pay your copay, pay that bill later for what insurance doesn’t cover, all to find out that the advice or prescription wasn’t what you needed and then have to do it all over again- often weeks later. Teledoc removes all of the hassle and makes it so simple to get care. ### Analysis: categories: (Healthcare) aspects: (Appointments) sentiments: (Positive) )))

Meh, there are better apps/sites.

I injured my eye very suddenly one night and it was just in time when the urgent care had just closed. I could barely open my eye and it was pretty clear I had a scratch on the surface. All you could see was how red it was. It hasn’t swelled up yet but it looked bad. The doctor gets on with me, asks me how it happened, and then tells me he can’t really do much. Said I would have to go in person. Oh, cool. So I just spent $75 on this app to get lidocaine drops and told I would have to spend more money in the morning to go to urgent care. Thanks! So glad I did that. Only getting a second star because he actually prescribed me the drops to numb my eye so I could sleep.

App-Review

Price

Negative

App-Review - Price - Negative

### USER: Meh, there are better apps/sites.: I injured my eye very suddenly one night and it was just in time when the urgent care had just closed. I could barely open my eye and it was pretty clear I had a scratch on the surface. All you could see was how red it was. It hasn’t swelled up yet but it looked bad. The doctor gets on with me, asks me how it happened, and then tells me he can’t really do much. Said I would have to go in person. Oh, cool. So I just spent $75 on this app to get lidocaine drops and told I would have to spend more money in the morning to go to urgent care. Thanks! So glad I did that. Only getting a second star because he actually prescribed me the drops to numb my eye so I could sleep. ### ASSISTANT: App-Review - Price - Negative )))

### Review: title: Meh, there are better apps/sites., content: I injured my eye very suddenly one night and it was just in time when the urgent care had just closed. I could barely open my eye and it was pretty clear I had a scratch on the surface. All you could see was how red it was. It hasn’t swelled up yet but it looked bad. The doctor gets on with me, asks me how it happened, and then tells me he can’t really do much. Said I would have to go in person. Oh, cool. So I just spent $75 on this app to get lidocaine drops and told I would have to spend more money in the morning to go to urgent care. Thanks! So glad I did that. Only getting a second star because he actually prescribed me the drops to numb my eye so I could sleep. ### Analysis: categories: App-Review, aspects: Price, sentiments: Negative )))

### Review: title: Meh, there are better apps/sites., content: I injured my eye very suddenly one night and it was just in time when the urgent care had just closed. I could barely open my eye and it was pretty clear I had a scratch on the surface. All you could see was how red it was. It hasn’t swelled up yet but it looked bad. The doctor gets on with me, asks me how it happened, and then tells me he can’t really do much. Said I would have to go in person. Oh, cool. So I just spent $75 on this app to get lidocaine drops and told I would have to spend more money in the morning to go to urgent care. Thanks! So glad I did that. Only getting a second star because he actually prescribed me the drops to numb my eye so I could sleep. ### Analysis: categories: (App-Review) aspects: (Price) sentiments: (Negative) )))

Terrible Medical Care

Absolutely terrible care and service. I have an ear infection and the doctor prescribed an antibiotic. He did not order the proper dosage but under-dosed me. I reached out at the advice of a concerned pharmacist as not only was this not the proper dose but there is a known risk that Incompletely treating bacterial infection can create resistant bacteria and further health complications. To be clear there is an established adult dosage that is easily verifiable and I was given only two thirds of this. Despite this, The doctor refused to correct his mistake when I reached out against the advice of the pharmacist. Customer service was of no help either, suggesting I pay for another appointment with another doctor to correct the problem. It is alarming that a doctor would be so cavalier and willing to risk a patient’s health by underdosing antibiotics when it is a well known risk and no benefit other that keeping his pride intact by not having to admit a mistake.

Medical, Medical, Customer Service

Dosage, Doctor, Helpfulness

Negative, Negative, Negative

Medical - Dosage - Negative, Medical - Doctor - Negative, Customer Service - Helpfulness - Negative

### USER: Terrible Medical Care: Absolutely terrible care and service. I have an ear infection and the doctor prescribed an antibiotic. He did not order the proper dosage but under-dosed me. I reached out at the advice of a concerned pharmacist as not only was this not the proper dose but there is a known risk that Incompletely treating bacterial infection can create resistant bacteria and further health complications. To be clear there is an established adult dosage that is easily verifiable and I was given only two thirds of this. Despite this, The doctor refused to correct his mistake when I reached out against the advice of the pharmacist. Customer service was of no help either, suggesting I pay for another appointment with another doctor to correct the problem. It is alarming that a doctor would be so cavalier and willing to risk a patient’s health by underdosing antibiotics when it is a well known risk and no benefit other that keeping his pride intact by not having to admit a mistake. ### ASSISTANT: Medical - Dosage - Negative, Medical - Doctor - Negative, Customer Service - Helpfulness - Negative )))

### Review: title: Terrible Medical Care, content: Absolutely terrible care and service. I have an ear infection and the doctor prescribed an antibiotic. He did not order the proper dosage but under-dosed me. I reached out at the advice of a concerned pharmacist as not only was this not the proper dose but there is a known risk that Incompletely treating bacterial infection can create resistant bacteria and further health complications. To be clear there is an established adult dosage that is easily verifiable and I was given only two thirds of this. Despite this, The doctor refused to correct his mistake when I reached out against the advice of the pharmacist. Customer service was of no help either, suggesting I pay for another appointment with another doctor to correct the problem. It is alarming that a doctor would be so cavalier and willing to risk a patient’s health by underdosing antibiotics when it is a well known risk and no benefit other that keeping his pride intact by not having to admit a mistake. ### Analysis: categories: Medical, Medical, Customer Service, aspects: Dosage, Doctor, Helpfulness, sentiments: Negative, Negative, Negative )))

### Review: title: Terrible Medical Care, content: Absolutely terrible care and service. I have an ear infection and the doctor prescribed an antibiotic. He did not order the proper dosage but under-dosed me. I reached out at the advice of a concerned pharmacist as not only was this not the proper dose but there is a known risk that Incompletely treating bacterial infection can create resistant bacteria and further health complications. To be clear there is an established adult dosage that is easily verifiable and I was given only two thirds of this. Despite this, The doctor refused to correct his mistake when I reached out against the advice of the pharmacist. Customer service was of no help either, suggesting I pay for another appointment with another doctor to correct the problem. It is alarming that a doctor would be so cavalier and willing to risk a patient’s health by underdosing antibiotics when it is a well known risk and no benefit other that keeping his pride intact by not having to admit a mistake. ### Analysis: categories: (Medical, Medical, Customer Service) aspects: (Dosage, Doctor, Helpfulness) sentiments: (Negative, Negative, Negative) )))

Doctor thought my condition was a joke

Warning do not go through this app or company for doctors appointments. I had a psychiatrist laugh at me and think that my condition was a joke and then when I called and complained in regards to it, they still charge my account. Do not go through them if I could give them a -10 I would the way that they treated me. My attorney will be getting involved. And then they tell you to reach out to them and still don’t respond. This company is a joke and honestly shouldn’t even be open. WARNING this company is a joke. Been told many times they would look into the situation and still no response. They are quick to say “please reach” so it looks like they care. They don’t care about you. This company is a sorry excuse for a doctor. I’m going to keep adding more and more till they finally respond. Was told the doctor would get “ reprimanded and provided training” but how can that he enough?! I never received an apology, I asked for a refunds nothing. Over a month later, they keep saying email us and we will resolve it. No resolution has been found. Stay away from this app

Healthcare

Doctor

Negative

Healthcare - Doctor - Negative

### USER: Doctor thought my condition was a joke: Warning do not go through this app or company for doctors appointments. I had a psychiatrist laugh at me and think that my condition was a joke and then when I called and complained in regards to it, they still charge my account. Do not go through them if I could give them a -10 I would the way that they treated me. My attorney will be getting involved. And then they tell you to reach out to them and still don’t respond. This company is a joke and honestly shouldn’t even be open. WARNING this company is a joke. Been told many times they would look into the situation and still no response. They are quick to say “please reach” so it looks like they care. They don’t care about you. This company is a sorry excuse for a doctor. I’m going to keep adding more and more till they finally respond. Was told the doctor would get “ reprimanded and provided training” but how can that he enough?! I never received an apology, I asked for a refunds nothing. Over a month later, they keep saying email us and we will resolve it. No resolution has been found. Stay away from this app ### ASSISTANT: Healthcare - Doctor - Negative )))

### Review: title: Doctor thought my condition was a joke, content: Warning do not go through this app or company for doctors appointments. I had a psychiatrist laugh at me and think that my condition was a joke and then when I called and complained in regards to it, they still charge my account. Do not go through them if I could give them a -10 I would the way that they treated me. My attorney will be getting involved. And then they tell you to reach out to them and still don’t respond. This company is a joke and honestly shouldn’t even be open. WARNING this company is a joke. Been told many times they would look into the situation and still no response. They are quick to say “please reach” so it looks like they care. They don’t care about you. This company is a sorry excuse for a doctor. I’m going to keep adding more and more till they finally respond. Was told the doctor would get “ reprimanded and provided training” but how can that he enough?! I never received an apology, I asked for a refunds nothing. Over a month later, they keep saying email us and we will resolve it. No resolution has been found. Stay away from this app ### Analysis: categories: Healthcare, aspects: Doctor, sentiments: Negative )))

### Review: title: Doctor thought my condition was a joke, content: Warning do not go through this app or company for doctors appointments. I had a psychiatrist laugh at me and think that my condition was a joke and then when I called and complained in regards to it, they still charge my account. Do not go through them if I could give them a -10 I would the way that they treated me. My attorney will be getting involved. And then they tell you to reach out to them and still don’t respond. This company is a joke and honestly shouldn’t even be open. WARNING this company is a joke. Been told many times they would look into the situation and still no response. They are quick to say “please reach” so it looks like they care. They don’t care about you. This company is a sorry excuse for a doctor. I’m going to keep adding more and more till they finally respond. Was told the doctor would get “ reprimanded and provided training” but how can that he enough?! I never received an apology, I asked for a refunds nothing. Over a month later, they keep saying email us and we will resolve it. No resolution has been found. Stay away from this app ### Analysis: categories: (Healthcare) aspects: (Doctor) sentiments: (Negative) )))

Horrible experience

I usually don’t leave reviews, but this has been an absolutely horrible experience. I tried 7 times to get an appointment over a 3 hour time span because I did not want to go sit in the ER. The doctor would call and my phone would only ring once or just completely drop then they would cancel my appointment. I tried a different phone and number and they never called, just sent the text then cancelled my appointment. I tried the video twice and waited 45 mins both times. The first time I was called and asked if they could switch me to a phone call and the 2nd time they “connected” then cancelled. I was charged for the appointment all 7 times and was never assisted. Customer service was very nice but couldn’t help in any way.

Customer Service

Responsiveness

negative

Customer Service - Responsiveness - negative

### USER: Horrible experience: I usually don’t leave reviews, but this has been an absolutely horrible experience. I tried 7 times to get an appointment over a 3 hour time span because I did not want to go sit in the ER. The doctor would call and my phone would only ring once or just completely drop then they would cancel my appointment. I tried a different phone and number and they never called, just sent the text then cancelled my appointment. I tried the video twice and waited 45 mins both times. The first time I was called and asked if they could switch me to a phone call and the 2nd time they “connected” then cancelled. I was charged for the appointment all 7 times and was never assisted. Customer service was very nice but couldn’t help in any way. ### ASSISTANT: Customer Service - Responsiveness - negative )))

### Review: title: Horrible experience, content: I usually don’t leave reviews, but this has been an absolutely horrible experience. I tried 7 times to get an appointment over a 3 hour time span because I did not want to go sit in the ER. The doctor would call and my phone would only ring once or just completely drop then they would cancel my appointment. I tried a different phone and number and they never called, just sent the text then cancelled my appointment. I tried the video twice and waited 45 mins both times. The first time I was called and asked if they could switch me to a phone call and the 2nd time they “connected” then cancelled. I was charged for the appointment all 7 times and was never assisted. Customer service was very nice but couldn’t help in any way. ### Analysis: categories: Customer Service, aspects: Responsiveness, sentiments: negative )))

### Review: title: Horrible experience, content: I usually don’t leave reviews, but this has been an absolutely horrible experience. I tried 7 times to get an appointment over a 3 hour time span because I did not want to go sit in the ER. The doctor would call and my phone would only ring once or just completely drop then they would cancel my appointment. I tried a different phone and number and they never called, just sent the text then cancelled my appointment. I tried the video twice and waited 45 mins both times. The first time I was called and asked if they could switch me to a phone call and the 2nd time they “connected” then cancelled. I was charged for the appointment all 7 times and was never assisted. Customer service was very nice but couldn’t help in any way. ### Analysis: categories: (Customer Service) aspects: (Responsiveness) sentiments: (negative) )))

Time limit for data entry to appointment, or start over!

Something that was not mentioned until the submit button was pushed was that you only have one hour in the time of submission until the appointment. I submitted mine exactly 60 minutes prior to the appointment time and the app said I had to have More Than 60 minutes from the time of “submit” so that had to start all over again filling out my info fields. What a pain!!! Why don’t they tell AT THE BEGINNING that you only have only 60 minutes to submit the application info BEFORE your proposed appointment time is set up?? That way you don’t have to start everything all over. This must have been designed by an autistic nerd.

Time management

Time limit

negative

Time management - Time limit - negative

### USER: Time limit for data entry to appointment, or start over!: Something that was not mentioned until the submit button was pushed was that you only have one hour in the time of submission until the appointment. I submitted mine exactly 60 minutes prior to the appointment time and the app said I had to have More Than 60 minutes from the time of “submit” so that had to start all over again filling out my info fields. What a pain!!! Why don’t they tell AT THE BEGINNING that you only have only 60 minutes to submit the application info BEFORE your proposed appointment time is set up?? That way you don’t have to start everything all over. This must have been designed by an autistic nerd. ### ASSISTANT: Time management - Time limit - negative )))

### Review: title: Time limit for data entry to appointment, or start over!, content: Something that was not mentioned until the submit button was pushed was that you only have one hour in the time of submission until the appointment. I submitted mine exactly 60 minutes prior to the appointment time and the app said I had to have More Than 60 minutes from the time of “submit” so that had to start all over again filling out my info fields. What a pain!!! Why don’t they tell AT THE BEGINNING that you only have only 60 minutes to submit the application info BEFORE your proposed appointment time is set up?? That way you don’t have to start everything all over. This must have been designed by an autistic nerd. ### Analysis: categories: Time management, aspects: Time limit, sentiments: negative )))

### Review: title: Time limit for data entry to appointment, or start over!, content: Something that was not mentioned until the submit button was pushed was that you only have one hour in the time of submission until the appointment. I submitted mine exactly 60 minutes prior to the appointment time and the app said I had to have More Than 60 minutes from the time of “submit” so that had to start all over again filling out my info fields. What a pain!!! Why don’t they tell AT THE BEGINNING that you only have only 60 minutes to submit the application info BEFORE your proposed appointment time is set up?? That way you don’t have to start everything all over. This must have been designed by an autistic nerd. ### Analysis: categories: (Time management) aspects: (Time limit) sentiments: (negative) )))

This APP delivered!!!

I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME!

Convenience, Convenience, Convenience, Convenience, Payment, Payment, Simplicity

Speed of service, Waiting time, Prescription availability, Communication, Cost, Insurance coverage, Ease of use

positive, negative, positive, positive, positive, negative, positive

Convenience - Speed of service - positive, Convenience - Waiting time - negative, Convenience - Prescription availability - positive, Convenience - Communication - positive, Payment - Cost - positive, Payment - Insurance coverage - negative, Simplicity - Ease of use - positive

### USER: This APP delivered!!!: I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME! ### ASSISTANT: Convenience - Speed of service - positive, Convenience - Waiting time - negative, Convenience - Prescription availability - positive, Convenience - Communication - positive, Payment - Cost - positive, Payment - Insurance coverage - negative, Simplicity - Ease of use - positive )))

### Review: title: This APP delivered!!!, content: I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME! ### Analysis: categories: Convenience, Convenience, Convenience, Convenience, Payment, Payment, Simplicity, aspects: Speed of service, Waiting time, Prescription availability, Communication, Cost, Insurance coverage, Ease of use, sentiments: positive, negative, positive, positive, positive, negative, positive )))

### Review: title: This APP delivered!!!, content: I tried all the rest and I got to say hands down this app was the best. Just 10 minutes after downloading and signing up I was already talking with a doctor and got the antibiotics I needed within that same hour. Sure I paid $75 for the doctor appointment but I could have gotten it for free if I just added my insurance info. But there was no time for that, I just wanted/needed antibiotics without all the waiting and fronting on why I think I need it. Doctor called, I’m told my problem and what I needed he asked a couple questions and confirmed my nearest pharmacy and said my prescription will be sent to CVS. Within the hour I get a call from CVS that my prescription was ready and get this, to top it all off, I didn’t have to pay for the prescription at all. This APP was exactly what I was looking for. It’s to bad we humans can be this straight forward with each other in real life. This app was as simple as if you saw your doctor walking down the street, you tell him what’s your ailment and he says “I got you, your meds will be waiting for you at the pharmacy when you get there. so don’t even trip”. That freaking easy. That’s how it should be anyways. GET WHAT YOU NEED WHEN YOU NEED IT AND IN NO TIME! ### Analysis: categories: (Convenience, Convenience, Convenience, Convenience, Payment, Payment, Simplicity) aspects: (Speed of service, Waiting time, Prescription availability, Communication, Cost, Insurance coverage, Ease of use) sentiments: (positive, negative, positive, positive, positive, negative, positive) )))

TERRIBLE EXPERIENCE!! HIRE ACTUAL PROFESSIONALS

Lisa Tabitt was my provider that day and she was incredibly unprofessional and unpleasant to speak to. She kept forcing me to go to the emergency room even though I told her I did not have time that day and my symptoms weren’t as severe as she was making them out to be. I thought maybe I had the stomach flu or food poisoning but she assumed the worst and started going on a tangent that I needed to be seen by the emergency room and the entire time she was just panicking me and panicking herself. She didn’t give me any clear answers and when she asked me a question, I gave an answer and she immediately disregarded it and jumped to her own conclusions. Then I asked her for a doctors note and she refused to provide me with one, once again demanding I go to the emergency room. Then she hung up on me without another word. She was the most unprofessional healthcare worker I have ever encountered. My experience with her was terrible and I refuse to ever use this service again.

Medical Service

Professionalism

negative

Medical Service - Professionalism - negative

### USER: TERRIBLE EXPERIENCE!! HIRE ACTUAL PROFESSIONALS: Lisa Tabitt was my provider that day and she was incredibly unprofessional and unpleasant to speak to. She kept forcing me to go to the emergency room even though I told her I did not have time that day and my symptoms weren’t as severe as she was making them out to be. I thought maybe I had the stomach flu or food poisoning but she assumed the worst and started going on a tangent that I needed to be seen by the emergency room and the entire time she was just panicking me and panicking herself. She didn’t give me any clear answers and when she asked me a question, I gave an answer and she immediately disregarded it and jumped to her own conclusions. Then I asked her for a doctors note and she refused to provide me with one, once again demanding I go to the emergency room. Then she hung up on me without another word. She was the most unprofessional healthcare worker I have ever encountered. My experience with her was terrible and I refuse to ever use this service again. ### ASSISTANT: Medical Service - Professionalism - negative )))

### Review: title: TERRIBLE EXPERIENCE!! HIRE ACTUAL PROFESSIONALS, content: Lisa Tabitt was my provider that day and she was incredibly unprofessional and unpleasant to speak to. She kept forcing me to go to the emergency room even though I told her I did not have time that day and my symptoms weren’t as severe as she was making them out to be. I thought maybe I had the stomach flu or food poisoning but she assumed the worst and started going on a tangent that I needed to be seen by the emergency room and the entire time she was just panicking me and panicking herself. She didn’t give me any clear answers and when she asked me a question, I gave an answer and she immediately disregarded it and jumped to her own conclusions. Then I asked her for a doctors note and she refused to provide me with one, once again demanding I go to the emergency room. Then she hung up on me without another word. She was the most unprofessional healthcare worker I have ever encountered. My experience with her was terrible and I refuse to ever use this service again. ### Analysis: categories: Medical Service, aspects: Professionalism, sentiments: negative )))

### Review: title: TERRIBLE EXPERIENCE!! HIRE ACTUAL PROFESSIONALS, content: Lisa Tabitt was my provider that day and she was incredibly unprofessional and unpleasant to speak to. She kept forcing me to go to the emergency room even though I told her I did not have time that day and my symptoms weren’t as severe as she was making them out to be. I thought maybe I had the stomach flu or food poisoning but she assumed the worst and started going on a tangent that I needed to be seen by the emergency room and the entire time she was just panicking me and panicking herself. She didn’t give me any clear answers and when she asked me a question, I gave an answer and she immediately disregarded it and jumped to her own conclusions. Then I asked her for a doctors note and she refused to provide me with one, once again demanding I go to the emergency room. Then she hung up on me without another word. She was the most unprofessional healthcare worker I have ever encountered. My experience with her was terrible and I refuse to ever use this service again. ### Analysis: categories: (Medical Service) aspects: (Professionalism) sentiments: (negative) )))

Wrong medication

I really wanted to avoid going to an urgent care, or my primary doctors office during Covid, so I figured this was a wonderful alternative. It all started as a great experience – good conversation with Doctor, he seemed to listen and he had genuine concern – he prescribed Augmentin, which he explained to me was the best treatment for my sinus infection. I’ve been trying to treat this on my own for 3 weeks with no success. The problem is, they ordered the wrong antibiotic and I ended up with a Z pack. I don’t want to take the wrong meds (that are ineffective for my condition) and then have to follow it up with the correct ones. I messaged Teledoc, but got no response. I called and spoke with a representative who “put me in the loop” ....I called a day later and I’m still waiting to hear back. In the meantime, my condition continues to get worse. I probably should have just gone to urgent care or used a different telemedicine company, to begin with. Somewhere in this process is a huge breakdown between the doctor and the representatives who enter the information. If your information is entered incorrectly, you too will enter the never ending loop. Save your time and money!

Healthcare, Healthcare, Healthcare

Medication, Customer Support, Triage

Negative, Negative, Negative

Healthcare - Medication - Negative, Healthcare - Customer Support - Negative, Healthcare - Triage - Negative

### USER: Wrong medication: I really wanted to avoid going to an urgent care, or my primary doctors office during Covid, so I figured this was a wonderful alternative. It all started as a great experience – good conversation with Doctor, he seemed to listen and he had genuine concern – he prescribed Augmentin, which he explained to me was the best treatment for my sinus infection. I’ve been trying to treat this on my own for 3 weeks with no success. The problem is, they ordered the wrong antibiotic and I ended up with a Z pack. I don’t want to take the wrong meds (that are ineffective for my condition) and then have to follow it up with the correct ones. I messaged Teledoc, but got no response. I called and spoke with a representative who “put me in the loop” ....I called a day later and I’m still waiting to hear back. In the meantime, my condition continues to get worse. I probably should have just gone to urgent care or used a different telemedicine company, to begin with. Somewhere in this process is a huge breakdown between the doctor and the representatives who enter the information. If your information is entered incorrectly, you too will enter the never ending loop. Save your time and money! ### ASSISTANT: Healthcare - Medication - Negative, Healthcare - Customer Support - Negative, Healthcare - Triage - Negative )))

### Review: title: Wrong medication, content: I really wanted to avoid going to an urgent care, or my primary doctors office during Covid, so I figured this was a wonderful alternative. It all started as a great experience – good conversation with Doctor, he seemed to listen and he had genuine concern – he prescribed Augmentin, which he explained to me was the best treatment for my sinus infection. I’ve been trying to treat this on my own for 3 weeks with no success. The problem is, they ordered the wrong antibiotic and I ended up with a Z pack. I don’t want to take the wrong meds (that are ineffective for my condition) and then have to follow it up with the correct ones. I messaged Teledoc, but got no response. I called and spoke with a representative who “put me in the loop” ....I called a day later and I’m still waiting to hear back. In the meantime, my condition continues to get worse. I probably should have just gone to urgent care or used a different telemedicine company, to begin with. Somewhere in this process is a huge breakdown between the doctor and the representatives who enter the information. If your information is entered incorrectly, you too will enter the never ending loop. Save your time and money! ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Medication, Customer Support, Triage, sentiments: Negative, Negative, Negative )))

### Review: title: Wrong medication, content: I really wanted to avoid going to an urgent care, or my primary doctors office during Covid, so I figured this was a wonderful alternative. It all started as a great experience – good conversation with Doctor, he seemed to listen and he had genuine concern – he prescribed Augmentin, which he explained to me was the best treatment for my sinus infection. I’ve been trying to treat this on my own for 3 weeks with no success. The problem is, they ordered the wrong antibiotic and I ended up with a Z pack. I don’t want to take the wrong meds (that are ineffective for my condition) and then have to follow it up with the correct ones. I messaged Teledoc, but got no response. I called and spoke with a representative who “put me in the loop” ....I called a day later and I’m still waiting to hear back. In the meantime, my condition continues to get worse. I probably should have just gone to urgent care or used a different telemedicine company, to begin with. Somewhere in this process is a huge breakdown between the doctor and the representatives who enter the information. If your information is entered incorrectly, you too will enter the never ending loop. Save your time and money! ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Medication, Customer Support, Triage) sentiments: (Negative, Negative, Negative) )))

Can’t change insurance information

I’ve spent 2 hours this weekend trying to make an account with this app under my insurance (my insurance provider directed me to this site) but once an account is made, it doesn’t let you update your insurance m, and for whatever reason my insurance company (larger company, again who sent me here) isn’t showing up. So every time I go through the trouble Of setting up an appointment, giving my health info, taking photos, explaining symptoms, it asks me for $75 for the visit. No, it’s supposed to be paid by my insurance. But I can’t update my insurance. And apparently it doesn’t want your insurance because you can’t even Input it anywhere. It just wants $75 from you right now. Huge waste of time.

App, App

Insurance, User Interface

negative, negative

App - Insurance - negative, App - User Interface - negative

### USER: Can’t change insurance information: I’ve spent 2 hours this weekend trying to make an account with this app under my insurance (my insurance provider directed me to this site) but once an account is made, it doesn’t let you update your insurance m, and for whatever reason my insurance company (larger company, again who sent me here) isn’t showing up. So every time I go through the trouble Of setting up an appointment, giving my health info, taking photos, explaining symptoms, it asks me for $75 for the visit. No, it’s supposed to be paid by my insurance. But I can’t update my insurance. And apparently it doesn’t want your insurance because you can’t even Input it anywhere. It just wants $75 from you right now. Huge waste of time. ### ASSISTANT: App - Insurance - negative, App - User Interface - negative )))

### Review: title: Can’t change insurance information, content: I’ve spent 2 hours this weekend trying to make an account with this app under my insurance (my insurance provider directed me to this site) but once an account is made, it doesn’t let you update your insurance m, and for whatever reason my insurance company (larger company, again who sent me here) isn’t showing up. So every time I go through the trouble Of setting up an appointment, giving my health info, taking photos, explaining symptoms, it asks me for $75 for the visit. No, it’s supposed to be paid by my insurance. But I can’t update my insurance. And apparently it doesn’t want your insurance because you can’t even Input it anywhere. It just wants $75 from you right now. Huge waste of time. ### Analysis: categories: App, App, aspects: Insurance, User Interface, sentiments: negative, negative )))

### Review: title: Can’t change insurance information, content: I’ve spent 2 hours this weekend trying to make an account with this app under my insurance (my insurance provider directed me to this site) but once an account is made, it doesn’t let you update your insurance m, and for whatever reason my insurance company (larger company, again who sent me here) isn’t showing up. So every time I go through the trouble Of setting up an appointment, giving my health info, taking photos, explaining symptoms, it asks me for $75 for the visit. No, it’s supposed to be paid by my insurance. But I can’t update my insurance. And apparently it doesn’t want your insurance because you can’t even Input it anywhere. It just wants $75 from you right now. Huge waste of time. ### Analysis: categories: (App, App) aspects: (Insurance, User Interface) sentiments: (negative, negative) )))

Worked great

Did a video call and it worked great. Had a nasty cold and upper respiratory infection that induced a pretty bad asthma attack. Got the required meds and a renewal on my inhaler. The video service worked great and I opted in to share my health data on iPhone which helps too. This service saved me a $300 visit to a GP and the hassle of waiting, driving etc. I hope the technology advances to be able to use remote diagnostic equipment and others to be able to expand the range of services, such as wellness consults, chronic disease Mgmt etc. this is the future, folks, and teledoc seems to be a pioneer.

Service, Cost, Usability, Service, Service, Usability

Video service, Visit to a GP, Remote diagnostic equipment, Wellness consults, Chronic disease Mgmt, Remote diagnostic equipment

positive, negative, positive, positive, positive, positive

Service - Video service - positive, Cost - Visit to a GP - negative, Usability - Remote diagnostic equipment - positive, Service - Wellness consults - positive, Service - Chronic disease Mgmt - positive, Usability - Remote diagnostic equipment - positive

### USER: Worked great: Did a video call and it worked great. Had a nasty cold and upper respiratory infection that induced a pretty bad asthma attack. Got the required meds and a renewal on my inhaler. The video service worked great and I opted in to share my health data on iPhone which helps too. This service saved me a $300 visit to a GP and the hassle of waiting, driving etc. I hope the technology advances to be able to use remote diagnostic equipment and others to be able to expand the range of services, such as wellness consults, chronic disease Mgmt etc. this is the future, folks, and teledoc seems to be a pioneer. ### ASSISTANT: Service - Video service - positive, Cost - Visit to a GP - negative, Usability - Remote diagnostic equipment - positive, Service - Wellness consults - positive, Service - Chronic disease Mgmt - positive, Usability - Remote diagnostic equipment - positive )))

### Review: title: Worked great, content: Did a video call and it worked great. Had a nasty cold and upper respiratory infection that induced a pretty bad asthma attack. Got the required meds and a renewal on my inhaler. The video service worked great and I opted in to share my health data on iPhone which helps too. This service saved me a $300 visit to a GP and the hassle of waiting, driving etc. I hope the technology advances to be able to use remote diagnostic equipment and others to be able to expand the range of services, such as wellness consults, chronic disease Mgmt etc. this is the future, folks, and teledoc seems to be a pioneer. ### Analysis: categories: Service, Cost, Usability, Service, Service, Usability, aspects: Video service, Visit to a GP, Remote diagnostic equipment, Wellness consults, Chronic disease Mgmt, Remote diagnostic equipment, sentiments: positive, negative, positive, positive, positive, positive )))

### Review: title: Worked great, content: Did a video call and it worked great. Had a nasty cold and upper respiratory infection that induced a pretty bad asthma attack. Got the required meds and a renewal on my inhaler. The video service worked great and I opted in to share my health data on iPhone which helps too. This service saved me a $300 visit to a GP and the hassle of waiting, driving etc. I hope the technology advances to be able to use remote diagnostic equipment and others to be able to expand the range of services, such as wellness consults, chronic disease Mgmt etc. this is the future, folks, and teledoc seems to be a pioneer. ### Analysis: categories: (Service, Cost, Usability, Service, Service, Usability) aspects: (Video service, Visit to a GP, Remote diagnostic equipment, Wellness consults, Chronic disease Mgmt, Remote diagnostic equipment) sentiments: (positive, negative, positive, positive, positive, positive) )))

Easiest way to get medical care

This is hands-down the easiest way to get quick, convenient medical care for minor health issues. I had oral thrush and just needed a prescription to treat it. I downloaded the app, provided some basic info about myself, and they automatically found my insurance info. I requested a phone appointment for as soon as possible, wrote a quick description of my issue along with a photo, and the doctor called me a minute later. 5 minutes later I had a prescription. It was such a smooth process and a complete game-changer for whenever I need basic medical care!

Medical Care, Medical Care, Medical Care, Medical Care, Medical Care

Ease of use, Convenience, Speed, Doctor's Responsiveness, Issue Resolution

positive, positive, positive, positive, positive

Medical Care - Ease of use - positive, Medical Care - Convenience - positive, Medical Care - Speed - positive, Medical Care - Doctor's Responsiveness - positive, Medical Care - Issue Resolution - positive

### USER: Easiest way to get medical care: This is hands-down the easiest way to get quick, convenient medical care for minor health issues. I had oral thrush and just needed a prescription to treat it. I downloaded the app, provided some basic info about myself, and they automatically found my insurance info. I requested a phone appointment for as soon as possible, wrote a quick description of my issue along with a photo, and the doctor called me a minute later. 5 minutes later I had a prescription. It was such a smooth process and a complete game-changer for whenever I need basic medical care! ### ASSISTANT: Medical Care - Ease of use - positive, Medical Care - Convenience - positive, Medical Care - Speed - positive, Medical Care - Doctor's Responsiveness - positive, Medical Care - Issue Resolution - positive )))

### Review: title: Easiest way to get medical care, content: This is hands-down the easiest way to get quick, convenient medical care for minor health issues. I had oral thrush and just needed a prescription to treat it. I downloaded the app, provided some basic info about myself, and they automatically found my insurance info. I requested a phone appointment for as soon as possible, wrote a quick description of my issue along with a photo, and the doctor called me a minute later. 5 minutes later I had a prescription. It was such a smooth process and a complete game-changer for whenever I need basic medical care! ### Analysis: categories: Medical Care, Medical Care, Medical Care, Medical Care, Medical Care, aspects: Ease of use, Convenience, Speed, Doctor's Responsiveness, Issue Resolution, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Easiest way to get medical care, content: This is hands-down the easiest way to get quick, convenient medical care for minor health issues. I had oral thrush and just needed a prescription to treat it. I downloaded the app, provided some basic info about myself, and they automatically found my insurance info. I requested a phone appointment for as soon as possible, wrote a quick description of my issue along with a photo, and the doctor called me a minute later. 5 minutes later I had a prescription. It was such a smooth process and a complete game-changer for whenever I need basic medical care! ### Analysis: categories: (Medical Care, Medical Care, Medical Care, Medical Care, Medical Care) aspects: (Ease of use, Convenience, Speed, Doctor's Responsiveness, Issue Resolution) sentiments: (positive, positive, positive, positive, positive) )))

My experience

My doctor was appalled to see me when i eventually came in today. She looked at my throat and immediately asked why I didn’t come in sooner. It’s because I had a teledoc tell me within 10 seconds of talking to me (I purposely didn’t say listening), telling me why it’s viral. It was not. I immediately was given steroid shots, antibiotics and told never to use the service again. nothing I would say would let him hear me. I’ve dealt with colds, bugs, etc. I’m a mother. I know what they feel like in MY body. This was something that needed more care. I was in pain and this experience was more harmful than good. I also think doctors don’t listen to women’s health concerns and always downplay it. I would love to see more training because the studies aren’t good for women’s health.

Healthcare

Telehealth

Negative

Healthcare - Telehealth - Negative

### USER: My experience: My doctor was appalled to see me when i eventually came in today. She looked at my throat and immediately asked why I didn’t come in sooner. It’s because I had a teledoc tell me within 10 seconds of talking to me (I purposely didn’t say listening), telling me why it’s viral. It was not. I immediately was given steroid shots, antibiotics and told never to use the service again. nothing I would say would let him hear me. I’ve dealt with colds, bugs, etc. I’m a mother. I know what they feel like in MY body. This was something that needed more care. I was in pain and this experience was more harmful than good. I also think doctors don’t listen to women’s health concerns and always downplay it. I would love to see more training because the studies aren’t good for women’s health. ### ASSISTANT: Healthcare - Telehealth - Negative )))

### Review: title: My experience, content: My doctor was appalled to see me when i eventually came in today. She looked at my throat and immediately asked why I didn’t come in sooner. It’s because I had a teledoc tell me within 10 seconds of talking to me (I purposely didn’t say listening), telling me why it’s viral. It was not. I immediately was given steroid shots, antibiotics and told never to use the service again. nothing I would say would let him hear me. I’ve dealt with colds, bugs, etc. I’m a mother. I know what they feel like in MY body. This was something that needed more care. I was in pain and this experience was more harmful than good. I also think doctors don’t listen to women’s health concerns and always downplay it. I would love to see more training because the studies aren’t good for women’s health. ### Analysis: categories: Healthcare, aspects: Telehealth, sentiments: Negative )))

### Review: title: My experience, content: My doctor was appalled to see me when i eventually came in today. She looked at my throat and immediately asked why I didn’t come in sooner. It’s because I had a teledoc tell me within 10 seconds of talking to me (I purposely didn’t say listening), telling me why it’s viral. It was not. I immediately was given steroid shots, antibiotics and told never to use the service again. nothing I would say would let him hear me. I’ve dealt with colds, bugs, etc. I’m a mother. I know what they feel like in MY body. This was something that needed more care. I was in pain and this experience was more harmful than good. I also think doctors don’t listen to women’s health concerns and always downplay it. I would love to see more training because the studies aren’t good for women’s health. ### Analysis: categories: (Healthcare) aspects: (Telehealth) sentiments: (Negative) )))

Works great but needs to support landscape

The app only works in portrait on iPad with the home button on the bottom. That’s a problem if you need the charging cable attached - you can’t set the device in a stand while waiting for the doc or in a consultation. , , As far as the service - the docs, etc. - it’s fantastic. That gets 5 stars. Others leaving reviews need to be realistic about what a doc can do over video. It’s great to get a consult from a doc about symptoms, as to when you need to go in-person, how to self-care, etc. but they can’t take your pulse, temp, listen to your chest. Maybe that v 2.0 of the app.

App, App

Feature, Usability

Negative, Negative

App - Feature - Negative, App - Usability - Negative

### USER: Works great but needs to support landscape: The app only works in portrait on iPad with the home button on the bottom. That’s a problem if you need the charging cable attached - you can’t set the device in a stand while waiting for the doc or in a consultation. , , As far as the service - the docs, etc. - it’s fantastic. That gets 5 stars. Others leaving reviews need to be realistic about what a doc can do over video. It’s great to get a consult from a doc about symptoms, as to when you need to go in-person, how to self-care, etc. but they can’t take your pulse, temp, listen to your chest. Maybe that v 2.0 of the app. ### ASSISTANT: App - Feature - Negative, App - Usability - Negative )))

### Review: title: Works great but needs to support landscape, content: The app only works in portrait on iPad with the home button on the bottom. That’s a problem if you need the charging cable attached - you can’t set the device in a stand while waiting for the doc or in a consultation. , , As far as the service - the docs, etc. - it’s fantastic. That gets 5 stars. Others leaving reviews need to be realistic about what a doc can do over video. It’s great to get a consult from a doc about symptoms, as to when you need to go in-person, how to self-care, etc. but they can’t take your pulse, temp, listen to your chest. Maybe that v 2.0 of the app. ### Analysis: categories: App, App, aspects: Feature, Usability, sentiments: Negative, Negative )))

### Review: title: Works great but needs to support landscape, content: The app only works in portrait on iPad with the home button on the bottom. That’s a problem if you need the charging cable attached - you can’t set the device in a stand while waiting for the doc or in a consultation. , , As far as the service - the docs, etc. - it’s fantastic. That gets 5 stars. Others leaving reviews need to be realistic about what a doc can do over video. It’s great to get a consult from a doc about symptoms, as to when you need to go in-person, how to self-care, etc. but they can’t take your pulse, temp, listen to your chest. Maybe that v 2.0 of the app. ### Analysis: categories: (App, App) aspects: (Feature, Usability) sentiments: (Negative, Negative) )))

I’m so grateful for Teladoc

I was not sure of what I was doing and I was not feeling well, I thought it would be too hard to do, and I also thought that they would say that they could not help me, because of this or that. I was so elated of how kind they were from beginning to end. The service was quick and uncomplicated. Within no time I was talking to the doctor, and he didn’t rush me and answered my questions. I’m so grateful for this service because I’m out of the state where I have my insurance, but that didn’t hinder Teladoc at all, I only needed to pay my copay, and within minutes after speaking with the doctor, the prescription was being prepared at CVS. They called me, and just like that it was done. I picked up the prescription and presented all my cards, and they were also very kind to me by saying as I left, I hope you feel better soon. So thank You to all involved. This service truly helped me 😊

App, App, App, App

Customer service, Responsiveness, Insurance coverage, Prescription handling

Positive, Positive, Positive, Positive

App -Ease of use - Positive, App - Customer service - Positive, App - Responsiveness - Positive, App - Insurance coverage - Positive, App - Prescription handling - Positive

### USER: I’m so grateful for Teladoc: I was not sure of what I was doing and I was not feeling well, I thought it would be too hard to do, and I also thought that they would say that they could not help me, because of this or that. I was so elated of how kind they were from beginning to end. The service was quick and uncomplicated. Within no time I was talking to the doctor, and he didn’t rush me and answered my questions. I’m so grateful for this service because I’m out of the state where I have my insurance, but that didn’t hinder Teladoc at all, I only needed to pay my copay, and within minutes after speaking with the doctor, the prescription was being prepared at CVS. They called me, and just like that it was done. I picked up the prescription and presented all my cards, and they were also very kind to me by saying as I left, I hope you feel better soon. So thank You to all involved. This service truly helped me 😊 ### ASSISTANT: App -Ease of use - Positive, App - Customer service - Positive, App - Responsiveness - Positive, App - Insurance coverage - Positive, App - Prescription handling - Positive )))

### Review: title: I’m so grateful for Teladoc, content: I was not sure of what I was doing and I was not feeling well, I thought it would be too hard to do, and I also thought that they would say that they could not help me, because of this or that. I was so elated of how kind they were from beginning to end. The service was quick and uncomplicated. Within no time I was talking to the doctor, and he didn’t rush me and answered my questions. I’m so grateful for this service because I’m out of the state where I have my insurance, but that didn’t hinder Teladoc at all, I only needed to pay my copay, and within minutes after speaking with the doctor, the prescription was being prepared at CVS. They called me, and just like that it was done. I picked up the prescription and presented all my cards, and they were also very kind to me by saying as I left, I hope you feel better soon. So thank You to all involved. This service truly helped me 😊 ### Analysis: categories: App, App, App, App, aspects: Customer service, Responsiveness, Insurance coverage, Prescription handling, sentiments: Positive, Positive, Positive, Positive )))

### Review: title: I’m so grateful for Teladoc, content: I was not sure of what I was doing and I was not feeling well, I thought it would be too hard to do, and I also thought that they would say that they could not help me, because of this or that. I was so elated of how kind they were from beginning to end. The service was quick and uncomplicated. Within no time I was talking to the doctor, and he didn’t rush me and answered my questions. I’m so grateful for this service because I’m out of the state where I have my insurance, but that didn’t hinder Teladoc at all, I only needed to pay my copay, and within minutes after speaking with the doctor, the prescription was being prepared at CVS. They called me, and just like that it was done. I picked up the prescription and presented all my cards, and they were also very kind to me by saying as I left, I hope you feel better soon. So thank You to all involved. This service truly helped me 😊 ### Analysis: categories: (App, App, App, App) aspects: (Customer service, Responsiveness, Insurance coverage, Prescription handling) sentiments: (Positive, Positive, Positive, Positive) )))

Pretty Decent for an App

So today was my first time using Teledoc and I have to admit I wasn’t sure what to expect and I was mildly nervous. So nervous that when the doctor asked about my medical history I spouted off my height and weight instead of my birthday. However, the experience wasn’t terribly negative., , I waited maybe ten minutes after scheduling an immediate appointment I received a phone call from the doctor. Very straightforward and quick! We went through my symptoms and I was able to get my medicine sent to my pharmacy within five minutes. The doctor himself seemed like he was in a hurry (which I understand) and was cutting me off a lot when we were discussing my symptoms. Other than that it was great and lasted only a couple minutes., , The app itself is simple and easy to use. I plan on using Teledoc again if I can’t afford to see a real doctor. With my insurance the copay was $0 and that I am pleased with. I would recommend using Teledoc, but with caution. Some of the doctors aren’t very good with bedside manner.

App, App, App, App

Doctor's Professionalism, Doctor's Availability, Affordability, Usability

Negative, Positive, Positive, Positive

App - Doctor's Professionalism - Negative, App - Doctor's Availability - Positive, App - Affordability - Positive, App - Usability - Positive

### USER: Pretty Decent for an App: So today was my first time using Teledoc and I have to admit I wasn’t sure what to expect and I was mildly nervous. So nervous that when the doctor asked about my medical history I spouted off my height and weight instead of my birthday. However, the experience wasn’t terribly negative., , I waited maybe ten minutes after scheduling an immediate appointment I received a phone call from the doctor. Very straightforward and quick! We went through my symptoms and I was able to get my medicine sent to my pharmacy within five minutes. The doctor himself seemed like he was in a hurry (which I understand) and was cutting me off a lot when we were discussing my symptoms. Other than that it was great and lasted only a couple minutes., , The app itself is simple and easy to use. I plan on using Teledoc again if I can’t afford to see a real doctor. With my insurance the copay was $0 and that I am pleased with. I would recommend using Teledoc, but with caution. Some of the doctors aren’t very good with bedside manner. ### ASSISTANT: App - Doctor's Professionalism - Negative, App - Doctor's Availability - Positive, App - Affordability - Positive, App - Usability - Positive )))

### Review: title: Pretty Decent for an App, content: So today was my first time using Teledoc and I have to admit I wasn’t sure what to expect and I was mildly nervous. So nervous that when the doctor asked about my medical history I spouted off my height and weight instead of my birthday. However, the experience wasn’t terribly negative., , I waited maybe ten minutes after scheduling an immediate appointment I received a phone call from the doctor. Very straightforward and quick! We went through my symptoms and I was able to get my medicine sent to my pharmacy within five minutes. The doctor himself seemed like he was in a hurry (which I understand) and was cutting me off a lot when we were discussing my symptoms. Other than that it was great and lasted only a couple minutes., , The app itself is simple and easy to use. I plan on using Teledoc again if I can’t afford to see a real doctor. With my insurance the copay was $0 and that I am pleased with. I would recommend using Teledoc, but with caution. Some of the doctors aren’t very good with bedside manner. ### Analysis: categories: App, App, App, App, aspects: Doctor's Professionalism, Doctor's Availability, Affordability, Usability, sentiments: Negative, Positive, Positive, Positive )))

### Review: title: Pretty Decent for an App, content: So today was my first time using Teledoc and I have to admit I wasn’t sure what to expect and I was mildly nervous. So nervous that when the doctor asked about my medical history I spouted off my height and weight instead of my birthday. However, the experience wasn’t terribly negative., , I waited maybe ten minutes after scheduling an immediate appointment I received a phone call from the doctor. Very straightforward and quick! We went through my symptoms and I was able to get my medicine sent to my pharmacy within five minutes. The doctor himself seemed like he was in a hurry (which I understand) and was cutting me off a lot when we were discussing my symptoms. Other than that it was great and lasted only a couple minutes., , The app itself is simple and easy to use. I plan on using Teledoc again if I can’t afford to see a real doctor. With my insurance the copay was $0 and that I am pleased with. I would recommend using Teledoc, but with caution. Some of the doctors aren’t very good with bedside manner. ### Analysis: categories: (App, App, App, App) aspects: (Doctor's Professionalism, Doctor's Availability, Affordability, Usability) sentiments: (Negative, Positive, Positive, Positive) )))

I wanted to like it

In theory, this app could be great. A visit to a health care provider without the hassle of driving, parking and going to an actual office could be really useful for a lot of reasons we go see a provider. Unfortunately I can’t vouch for Teledoc based on my experience. Scheduling was pretty much a train wreck. I had a difficult time finding a provider who would even see me and when I did find someone the provider would try to reschedule or just drop me altogether or be unable to join the appointment if I can believe what I was told after sitting and waiting for a provider who never showed up. The messaging that is supposed to be facilitating this process is a mess too. I got a lot of system-generated messages that really didn’t make a lot of sense and seemed to not be keeping up with what was going on. All in all, my experience was very frustrating and that’s really too bad as I do think this idea could work really well.

App Functionality, App Functionality, App Functionality, App Communication

Scheduling, Availability of healthcare providers, Ability to join appointments, Messaging system

negative, negative, negative, negative

App Functionality - Scheduling - negative, App Functionality - Availability of healthcare providers - negative, App Functionality - Ability to join appointments - negative, App Communication - Messaging system - negative

### USER: I wanted to like it: In theory, this app could be great. A visit to a health care provider without the hassle of driving, parking and going to an actual office could be really useful for a lot of reasons we go see a provider. Unfortunately I can’t vouch for Teledoc based on my experience. Scheduling was pretty much a train wreck. I had a difficult time finding a provider who would even see me and when I did find someone the provider would try to reschedule or just drop me altogether or be unable to join the appointment if I can believe what I was told after sitting and waiting for a provider who never showed up. The messaging that is supposed to be facilitating this process is a mess too. I got a lot of system-generated messages that really didn’t make a lot of sense and seemed to not be keeping up with what was going on. All in all, my experience was very frustrating and that’s really too bad as I do think this idea could work really well. ### ASSISTANT: App Functionality - Scheduling - negative, App Functionality - Availability of healthcare providers - negative, App Functionality - Ability to join appointments - negative, App Communication - Messaging system - negative )))

### Review: title: I wanted to like it, content: In theory, this app could be great. A visit to a health care provider without the hassle of driving, parking and going to an actual office could be really useful for a lot of reasons we go see a provider. Unfortunately I can’t vouch for Teledoc based on my experience. Scheduling was pretty much a train wreck. I had a difficult time finding a provider who would even see me and when I did find someone the provider would try to reschedule or just drop me altogether or be unable to join the appointment if I can believe what I was told after sitting and waiting for a provider who never showed up. The messaging that is supposed to be facilitating this process is a mess too. I got a lot of system-generated messages that really didn’t make a lot of sense and seemed to not be keeping up with what was going on. All in all, my experience was very frustrating and that’s really too bad as I do think this idea could work really well. ### Analysis: categories: App Functionality, App Functionality, App Functionality, App Communication, aspects: Scheduling, Availability of healthcare providers, Ability to join appointments, Messaging system, sentiments: negative, negative, negative, negative )))

### Review: title: I wanted to like it, content: In theory, this app could be great. A visit to a health care provider without the hassle of driving, parking and going to an actual office could be really useful for a lot of reasons we go see a provider. Unfortunately I can’t vouch for Teledoc based on my experience. Scheduling was pretty much a train wreck. I had a difficult time finding a provider who would even see me and when I did find someone the provider would try to reschedule or just drop me altogether or be unable to join the appointment if I can believe what I was told after sitting and waiting for a provider who never showed up. The messaging that is supposed to be facilitating this process is a mess too. I got a lot of system-generated messages that really didn’t make a lot of sense and seemed to not be keeping up with what was going on. All in all, my experience was very frustrating and that’s really too bad as I do think this idea could work really well. ### Analysis: categories: (App Functionality, App Functionality, App Functionality, App Communication) aspects: (Scheduling, Availability of healthcare providers, Ability to join appointments, Messaging system) sentiments: (negative, negative, negative, negative) )))

Worst Medical Experience Ever

I spoke with Dr. Ash at 9am this morning. He rushed through the call. The call was literally 5mins. He didn’t ask many questions. He just made a quick diagnosis. He then gave 2 prescriptions and said he will be sending it to the pharmacy in 15mins. I went to the pharmacy 3 different times and they had nothing for me. So by 3pm, I called Teledoc customer service and they didn’t know what was going on so they had to submit a ticket. They said it should be fixed and to called the pharmacy in an hour. I gave 2 hours and called the pharmacy 2 times and still nothing. So I called Teledoc again around 7pm and again, another ticket. Not only did she have to submit another ticket, but I noticed on the app the he left off one of the prescriptions. I asked the rep if I am seeing it correctly, and she said yes, he got 2 prescriptions on here but they are the same medicines. He left off the nasal spray. The whole experience has been awful. I now have to go to an after hour clinic to be seen and get medication and also pay another copay. Unacceptable service. Please be careful when using Teledoc. I would not recommend using it.

Healthcare

Service

negative

Healthcare - Service - negative

### USER: Worst Medical Experience Ever: I spoke with Dr. Ash at 9am this morning. He rushed through the call. The call was literally 5mins. He didn’t ask many questions. He just made a quick diagnosis. He then gave 2 prescriptions and said he will be sending it to the pharmacy in 15mins. I went to the pharmacy 3 different times and they had nothing for me. So by 3pm, I called Teledoc customer service and they didn’t know what was going on so they had to submit a ticket. They said it should be fixed and to called the pharmacy in an hour. I gave 2 hours and called the pharmacy 2 times and still nothing. So I called Teledoc again around 7pm and again, another ticket. Not only did she have to submit another ticket, but I noticed on the app the he left off one of the prescriptions. I asked the rep if I am seeing it correctly, and she said yes, he got 2 prescriptions on here but they are the same medicines. He left off the nasal spray. The whole experience has been awful. I now have to go to an after hour clinic to be seen and get medication and also pay another copay. Unacceptable service. Please be careful when using Teledoc. I would not recommend using it. ### ASSISTANT: Healthcare - Service - negative )))

### Review: title: Worst Medical Experience Ever, content: I spoke with Dr. Ash at 9am this morning. He rushed through the call. The call was literally 5mins. He didn’t ask many questions. He just made a quick diagnosis. He then gave 2 prescriptions and said he will be sending it to the pharmacy in 15mins. I went to the pharmacy 3 different times and they had nothing for me. So by 3pm, I called Teledoc customer service and they didn’t know what was going on so they had to submit a ticket. They said it should be fixed and to called the pharmacy in an hour. I gave 2 hours and called the pharmacy 2 times and still nothing. So I called Teledoc again around 7pm and again, another ticket. Not only did she have to submit another ticket, but I noticed on the app the he left off one of the prescriptions. I asked the rep if I am seeing it correctly, and she said yes, he got 2 prescriptions on here but they are the same medicines. He left off the nasal spray. The whole experience has been awful. I now have to go to an after hour clinic to be seen and get medication and also pay another copay. Unacceptable service. Please be careful when using Teledoc. I would not recommend using it. ### Analysis: categories: Healthcare, aspects: Service, sentiments: negative )))

### Review: title: Worst Medical Experience Ever, content: I spoke with Dr. Ash at 9am this morning. He rushed through the call. The call was literally 5mins. He didn’t ask many questions. He just made a quick diagnosis. He then gave 2 prescriptions and said he will be sending it to the pharmacy in 15mins. I went to the pharmacy 3 different times and they had nothing for me. So by 3pm, I called Teledoc customer service and they didn’t know what was going on so they had to submit a ticket. They said it should be fixed and to called the pharmacy in an hour. I gave 2 hours and called the pharmacy 2 times and still nothing. So I called Teledoc again around 7pm and again, another ticket. Not only did she have to submit another ticket, but I noticed on the app the he left off one of the prescriptions. I asked the rep if I am seeing it correctly, and she said yes, he got 2 prescriptions on here but they are the same medicines. He left off the nasal spray. The whole experience has been awful. I now have to go to an after hour clinic to be seen and get medication and also pay another copay. Unacceptable service. Please be careful when using Teledoc. I would not recommend using it. ### Analysis: categories: (Healthcare) aspects: (Service) sentiments: (negative) )))

Not enough care and time for patient

Doctor rushed through explanations as if read through a script. Corrected me unprofessionally when I stated I was aware of antibiotic resistance. (Which he should know about as this is a major issue that I agree not everyone needs an antibiotic). Did not listen to my history of present illness and interrupted me when the first two words I said were “my husband” and stated he only was concerned about my current symptoms not how they were spread. What if we had recently traveled out of the country as a family? It is always important to listen to your patient’s history of present illness before treating the patient as another 8-minute consult product to get reimbursed on instead of an ill human being seeking help innocently. He sounded very conceited and is obviously in this gig for the extra pay.

Medical, Medical, Medical, Medical, Medical, Medical

Doctor, Correction, Explanation, Listening, Communication, Care

negative, negative, negative, negative, negative, negative

Medical - Doctor - negative, Medical - Correction - negative, Medical - Explanation - negative, Medical - Listening - negative, Medical - Communication - negative, Medical - Care - negative

### USER: Not enough care and time for patient: Doctor rushed through explanations as if read through a script. Corrected me unprofessionally when I stated I was aware of antibiotic resistance. (Which he should know about as this is a major issue that I agree not everyone needs an antibiotic). Did not listen to my history of present illness and interrupted me when the first two words I said were “my husband” and stated he only was concerned about my current symptoms not how they were spread. What if we had recently traveled out of the country as a family? It is always important to listen to your patient’s history of present illness before treating the patient as another 8-minute consult product to get reimbursed on instead of an ill human being seeking help innocently. He sounded very conceited and is obviously in this gig for the extra pay. ### ASSISTANT: Medical - Doctor - negative, Medical - Correction - negative, Medical - Explanation - negative, Medical - Listening - negative, Medical - Communication - negative, Medical - Care - negative )))

### Review: title: Not enough care and time for patient, content: Doctor rushed through explanations as if read through a script. Corrected me unprofessionally when I stated I was aware of antibiotic resistance. (Which he should know about as this is a major issue that I agree not everyone needs an antibiotic). Did not listen to my history of present illness and interrupted me when the first two words I said were “my husband” and stated he only was concerned about my current symptoms not how they were spread. What if we had recently traveled out of the country as a family? It is always important to listen to your patient’s history of present illness before treating the patient as another 8-minute consult product to get reimbursed on instead of an ill human being seeking help innocently. He sounded very conceited and is obviously in this gig for the extra pay. ### Analysis: categories: Medical, Medical, Medical, Medical, Medical, Medical, aspects: Doctor, Correction, Explanation, Listening, Communication, Care, sentiments: negative, negative, negative, negative, negative, negative )))

### Review: title: Not enough care and time for patient, content: Doctor rushed through explanations as if read through a script. Corrected me unprofessionally when I stated I was aware of antibiotic resistance. (Which he should know about as this is a major issue that I agree not everyone needs an antibiotic). Did not listen to my history of present illness and interrupted me when the first two words I said were “my husband” and stated he only was concerned about my current symptoms not how they were spread. What if we had recently traveled out of the country as a family? It is always important to listen to your patient’s history of present illness before treating the patient as another 8-minute consult product to get reimbursed on instead of an ill human being seeking help innocently. He sounded very conceited and is obviously in this gig for the extra pay. ### Analysis: categories: (Medical, Medical, Medical, Medical, Medical, Medical) aspects: (Doctor, Correction, Explanation, Listening, Communication, Care) sentiments: (negative, negative, negative, negative, negative, negative) )))

Worst service ever

I have been trying to be seen since last night. I was cancelled twice. Each time I was at my cell phone. I called the help Center who scheduled a call via my land line. I reviewed all call blocking options. Got a call 49 minutes past my scheduled visit via robot who said press 1 if you want to talk to the doctor. I pressed one and was told it was an invalid answer and hung up. I got a text asking if I still want to speak with DR CLay I text Y for yes. My phone rang and asked if I wanted to talk with the DR. Press one I did and was told it was an invalid answer. I then got a text my visit was cancelled for the third time. Next I was told we could do a video in 2 hours later which meant I had spent 12 hours trying to get help.

Service, Service, Service, Service

Appointment scheduling, Help Center, Call blocking options, Doctor communication

negative, negative, negative, negative

Service - Appointment scheduling - negative, Service - Help Center - negative, Service - Call blocking options - negative, Service - Doctor communication - negative

### USER: Worst service ever: I have been trying to be seen since last night. I was cancelled twice. Each time I was at my cell phone. I called the help Center who scheduled a call via my land line. I reviewed all call blocking options. Got a call 49 minutes past my scheduled visit via robot who said press 1 if you want to talk to the doctor. I pressed one and was told it was an invalid answer and hung up. I got a text asking if I still want to speak with DR CLay I text Y for yes. My phone rang and asked if I wanted to talk with the DR. Press one I did and was told it was an invalid answer. I then got a text my visit was cancelled for the third time. Next I was told we could do a video in 2 hours later which meant I had spent 12 hours trying to get help. ### ASSISTANT: Service - Appointment scheduling - negative, Service - Help Center - negative, Service - Call blocking options - negative, Service - Doctor communication - negative )))

### Review: title: Worst service ever, content: I have been trying to be seen since last night. I was cancelled twice. Each time I was at my cell phone. I called the help Center who scheduled a call via my land line. I reviewed all call blocking options. Got a call 49 minutes past my scheduled visit via robot who said press 1 if you want to talk to the doctor. I pressed one and was told it was an invalid answer and hung up. I got a text asking if I still want to speak with DR CLay I text Y for yes. My phone rang and asked if I wanted to talk with the DR. Press one I did and was told it was an invalid answer. I then got a text my visit was cancelled for the third time. Next I was told we could do a video in 2 hours later which meant I had spent 12 hours trying to get help. ### Analysis: categories: Service, Service, Service, Service, aspects: Appointment scheduling, Help Center, Call blocking options, Doctor communication, sentiments: negative, negative, negative, negative )))

### Review: title: Worst service ever, content: I have been trying to be seen since last night. I was cancelled twice. Each time I was at my cell phone. I called the help Center who scheduled a call via my land line. I reviewed all call blocking options. Got a call 49 minutes past my scheduled visit via robot who said press 1 if you want to talk to the doctor. I pressed one and was told it was an invalid answer and hung up. I got a text asking if I still want to speak with DR CLay I text Y for yes. My phone rang and asked if I wanted to talk with the DR. Press one I did and was told it was an invalid answer. I then got a text my visit was cancelled for the third time. Next I was told we could do a video in 2 hours later which meant I had spent 12 hours trying to get help. ### Analysis: categories: (Service, Service, Service, Service) aspects: (Appointment scheduling, Help Center, Call blocking options, Doctor communication) sentiments: (negative, negative, negative, negative) )))

Flawed app flawed service flawed system you don’t care for your patients.

Will Teladoc care when the 1st case emerges of suicide? Is that what it’s going to take. The review box doesn’t work letters are coming up white, just overall disappointing after multiple issues between Teladoc and the therapist I’m seeing it’s hard to think this service is any good, I ended up having to take myself to a mental facility because non stop issues with much needed weekly therapy, the therapist has failed and after two weeks of waiting for the 1400 apt she basically cancels on me because I’m 4 min late it’s not fair to someone specially needed the therapy feels like a joke. The app is garbage and this is making people worst not better you know what it is to need therapy and wait to have it canceled it feels like this therapist doesn’t want it see me can’t she just say that instead of allowing me to schedule and then leave me hanging, what is it going to take Teladoc for you to better this service for your patients? Suicidal? And a letter to the public that a person basically took the worst choice because after trying to get help they can’t the system is horribly flawed .

Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience

Service, System, App, Service, App, Service, Therapist, Service, App

Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative

Overall Experience - Service - Negative, Overall Experience - System - Negative, Overall Experience - App - Negative, Overall Experience - Service - Negative, Overall Experience - App - Negative, Overall Experience - Service - Negative, Overall Experience - Therapist - Negative, Overall Experience - Service - Negative, Overall Experience - App - Negative

### USER: Flawed app flawed service flawed system you don’t care for your patients.: Will Teladoc care when the 1st case emerges of suicide? Is that what it’s going to take. The review box doesn’t work letters are coming up white, just overall disappointing after multiple issues between Teladoc and the therapist I’m seeing it’s hard to think this service is any good, I ended up having to take myself to a mental facility because non stop issues with much needed weekly therapy, the therapist has failed and after two weeks of waiting for the 1400 apt she basically cancels on me because I’m 4 min late it’s not fair to someone specially needed the therapy feels like a joke. The app is garbage and this is making people worst not better you know what it is to need therapy and wait to have it canceled it feels like this therapist doesn’t want it see me can’t she just say that instead of allowing me to schedule and then leave me hanging, what is it going to take Teladoc for you to better this service for your patients? Suicidal? And a letter to the public that a person basically took the worst choice because after trying to get help they can’t the system is horribly flawed . ### ASSISTANT: Overall Experience - Service - Negative, Overall Experience - System - Negative, Overall Experience - App - Negative, Overall Experience - Service - Negative, Overall Experience - App - Negative, Overall Experience - Service - Negative, Overall Experience - Therapist - Negative, Overall Experience - Service - Negative, Overall Experience - App - Negative )))

### Review: title: Flawed app flawed service flawed system you don’t care for your patients., content: Will Teladoc care when the 1st case emerges of suicide? Is that what it’s going to take. The review box doesn’t work letters are coming up white, just overall disappointing after multiple issues between Teladoc and the therapist I’m seeing it’s hard to think this service is any good, I ended up having to take myself to a mental facility because non stop issues with much needed weekly therapy, the therapist has failed and after two weeks of waiting for the 1400 apt she basically cancels on me because I’m 4 min late it’s not fair to someone specially needed the therapy feels like a joke. The app is garbage and this is making people worst not better you know what it is to need therapy and wait to have it canceled it feels like this therapist doesn’t want it see me can’t she just say that instead of allowing me to schedule and then leave me hanging, what is it going to take Teladoc for you to better this service for your patients? Suicidal? And a letter to the public that a person basically took the worst choice because after trying to get help they can’t the system is horribly flawed . ### Analysis: categories: Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, aspects: Service, System, App, Service, App, Service, Therapist, Service, App, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: Flawed app flawed service flawed system you don’t care for your patients., content: Will Teladoc care when the 1st case emerges of suicide? Is that what it’s going to take. The review box doesn’t work letters are coming up white, just overall disappointing after multiple issues between Teladoc and the therapist I’m seeing it’s hard to think this service is any good, I ended up having to take myself to a mental facility because non stop issues with much needed weekly therapy, the therapist has failed and after two weeks of waiting for the 1400 apt she basically cancels on me because I’m 4 min late it’s not fair to someone specially needed the therapy feels like a joke. The app is garbage and this is making people worst not better you know what it is to need therapy and wait to have it canceled it feels like this therapist doesn’t want it see me can’t she just say that instead of allowing me to schedule and then leave me hanging, what is it going to take Teladoc for you to better this service for your patients? Suicidal? And a letter to the public that a person basically took the worst choice because after trying to get help they can’t the system is horribly flawed . ### Analysis: categories: (Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience, Overall Experience) aspects: (Service, System, App, Service, App, Service, Therapist, Service, App) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Totally comes in clutch

I couldn’t get my prescription refilled because my old doctor shut her practice down and I never got notified so I found out practically at the last minute. , , It was insanely easy to find a doctor within minutes, there’s a minimum 72 hour period between when you pick a doctor and your appointment so the doctor has time to review your case. I got my earliest appointment request confirmed ON A HOLIDAY WEEKEND and not only did the doctor call my pharmacy to refill my meds, he also opened up a dialogue about my health and how I would want to continue with my medication. , , Seriously came in clutch. Easy to use. Could cost some money if you don’t have insurance, but worth it either way.

Convenience, Professionalism

appointment booking, doctor consultation

positive, positive

Convenience - appointment booking - positive, Professionalism - doctor consultation - positive

### USER: Totally comes in clutch: I couldn’t get my prescription refilled because my old doctor shut her practice down and I never got notified so I found out practically at the last minute. , , It was insanely easy to find a doctor within minutes, there’s a minimum 72 hour period between when you pick a doctor and your appointment so the doctor has time to review your case. I got my earliest appointment request confirmed ON A HOLIDAY WEEKEND and not only did the doctor call my pharmacy to refill my meds, he also opened up a dialogue about my health and how I would want to continue with my medication. , , Seriously came in clutch. Easy to use. Could cost some money if you don’t have insurance, but worth it either way. ### ASSISTANT: Convenience - appointment booking - positive, Professionalism - doctor consultation - positive )))

### Review: title: Totally comes in clutch, content: I couldn’t get my prescription refilled because my old doctor shut her practice down and I never got notified so I found out practically at the last minute. , , It was insanely easy to find a doctor within minutes, there’s a minimum 72 hour period between when you pick a doctor and your appointment so the doctor has time to review your case. I got my earliest appointment request confirmed ON A HOLIDAY WEEKEND and not only did the doctor call my pharmacy to refill my meds, he also opened up a dialogue about my health and how I would want to continue with my medication. , , Seriously came in clutch. Easy to use. Could cost some money if you don’t have insurance, but worth it either way. ### Analysis: categories: Convenience, Professionalism, aspects: appointment booking, doctor consultation, sentiments: positive, positive )))

### Review: title: Totally comes in clutch, content: I couldn’t get my prescription refilled because my old doctor shut her practice down and I never got notified so I found out practically at the last minute. , , It was insanely easy to find a doctor within minutes, there’s a minimum 72 hour period between when you pick a doctor and your appointment so the doctor has time to review your case. I got my earliest appointment request confirmed ON A HOLIDAY WEEKEND and not only did the doctor call my pharmacy to refill my meds, he also opened up a dialogue about my health and how I would want to continue with my medication. , , Seriously came in clutch. Easy to use. Could cost some money if you don’t have insurance, but worth it either way. ### Analysis: categories: (Convenience, Professionalism) aspects: (appointment booking, doctor consultation) sentiments: (positive, positive) )))

Not worth it

I can’t use teladoc anymore. What seemed like a quick and easy way to see a doctor (especially when the weather is treacherous) is not worth the hassle. I called and spoke with a doctor and all he said was it’s a cold. However, it’s now 4:45 AM, I have a 102 fever, aches, chill and pain and have to take off a day of work AND go see another doctor. I find the doctors are too quick to want to have you take over the counter drugs. They talk at you, rather than talk collaboratively. As someone with chronic sinus infections, this time the doctor he was quick to point that out rather than hear me out (I was calling for a low grade fever not my sinuses). And when I told him lifestyles i have implemented, he seemed uninterested. This lack of attention is surprising since you’re not face to face and they should listen to you more. I can’t recommend it.

Healthcare, Healthcare, Healthcare

Appointment, Doctor, Consultation

Negative, Negative, Negative

Healthcare - Appointment - Negative, Healthcare - Doctor - Negative, Healthcare - Consultation - Negative

### USER: Not worth it: I can’t use teladoc anymore. What seemed like a quick and easy way to see a doctor (especially when the weather is treacherous) is not worth the hassle. I called and spoke with a doctor and all he said was it’s a cold. However, it’s now 4:45 AM, I have a 102 fever, aches, chill and pain and have to take off a day of work AND go see another doctor. I find the doctors are too quick to want to have you take over the counter drugs. They talk at you, rather than talk collaboratively. As someone with chronic sinus infections, this time the doctor he was quick to point that out rather than hear me out (I was calling for a low grade fever not my sinuses). And when I told him lifestyles i have implemented, he seemed uninterested. This lack of attention is surprising since you’re not face to face and they should listen to you more. I can’t recommend it. ### ASSISTANT: Healthcare - Appointment - Negative, Healthcare - Doctor - Negative, Healthcare - Consultation - Negative )))

### Review: title: Not worth it, content: I can’t use teladoc anymore. What seemed like a quick and easy way to see a doctor (especially when the weather is treacherous) is not worth the hassle. I called and spoke with a doctor and all he said was it’s a cold. However, it’s now 4:45 AM, I have a 102 fever, aches, chill and pain and have to take off a day of work AND go see another doctor. I find the doctors are too quick to want to have you take over the counter drugs. They talk at you, rather than talk collaboratively. As someone with chronic sinus infections, this time the doctor he was quick to point that out rather than hear me out (I was calling for a low grade fever not my sinuses). And when I told him lifestyles i have implemented, he seemed uninterested. This lack of attention is surprising since you’re not face to face and they should listen to you more. I can’t recommend it. ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Appointment, Doctor, Consultation, sentiments: Negative, Negative, Negative )))

### Review: title: Not worth it, content: I can’t use teladoc anymore. What seemed like a quick and easy way to see a doctor (especially when the weather is treacherous) is not worth the hassle. I called and spoke with a doctor and all he said was it’s a cold. However, it’s now 4:45 AM, I have a 102 fever, aches, chill and pain and have to take off a day of work AND go see another doctor. I find the doctors are too quick to want to have you take over the counter drugs. They talk at you, rather than talk collaboratively. As someone with chronic sinus infections, this time the doctor he was quick to point that out rather than hear me out (I was calling for a low grade fever not my sinuses). And when I told him lifestyles i have implemented, he seemed uninterested. This lack of attention is surprising since you’re not face to face and they should listen to you more. I can’t recommend it. ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Appointment, Doctor, Consultation) sentiments: (Negative, Negative, Negative) )))

No, No, Nope

If you like spending your time and money waiting for someone to read you a google search then go right ahead and call teladoc. I have been sick for sometime now and I was suspecting I have strep, so I am left with options an appointment with my regular practitioner, urgent care, or teladoc. Since I don’t want to contract everyone else’s sicknesses in a typical doctor office I thought teladoc would be a great idea, and how could it go wrong. I waited about 5 minutes to see the doctor which was fantastic. The doctor picks up and is standing by their front door which automatically seems like they are in a rush. I start explaining my symptoms and she tells me the OTC medicine I can use, thanks never thought to do that!! Then proceeds to tell me that if I think it’s strep I have to go to the doctor and get a throat culture taken. I would’ve saved myself the time and money if they didn’t advertise on their website that strep is something they treat. I will not be making the mistake of using teladoc in the future!

Telehealth, Telehealth, Telehealth, Telehealth

Service, Timeliness, Cost, Treatment Options

negative, positive, negative, negative

Telehealth - Service - negative, Telehealth - Timeliness - positive, Telehealth - Cost - negative, Telehealth - Treatment Options - negative

### USER: No, No, Nope: If you like spending your time and money waiting for someone to read you a google search then go right ahead and call teladoc. I have been sick for sometime now and I was suspecting I have strep, so I am left with options an appointment with my regular practitioner, urgent care, or teladoc. Since I don’t want to contract everyone else’s sicknesses in a typical doctor office I thought teladoc would be a great idea, and how could it go wrong. I waited about 5 minutes to see the doctor which was fantastic. The doctor picks up and is standing by their front door which automatically seems like they are in a rush. I start explaining my symptoms and she tells me the OTC medicine I can use, thanks never thought to do that!! Then proceeds to tell me that if I think it’s strep I have to go to the doctor and get a throat culture taken. I would’ve saved myself the time and money if they didn’t advertise on their website that strep is something they treat. I will not be making the mistake of using teladoc in the future! ### ASSISTANT: Telehealth - Service - negative, Telehealth - Timeliness - positive, Telehealth - Cost - negative, Telehealth - Treatment Options - negative )))

### Review: title: No, No, Nope, content: If you like spending your time and money waiting for someone to read you a google search then go right ahead and call teladoc. I have been sick for sometime now and I was suspecting I have strep, so I am left with options an appointment with my regular practitioner, urgent care, or teladoc. Since I don’t want to contract everyone else’s sicknesses in a typical doctor office I thought teladoc would be a great idea, and how could it go wrong. I waited about 5 minutes to see the doctor which was fantastic. The doctor picks up and is standing by their front door which automatically seems like they are in a rush. I start explaining my symptoms and she tells me the OTC medicine I can use, thanks never thought to do that!! Then proceeds to tell me that if I think it’s strep I have to go to the doctor and get a throat culture taken. I would’ve saved myself the time and money if they didn’t advertise on their website that strep is something they treat. I will not be making the mistake of using teladoc in the future! ### Analysis: categories: Telehealth, Telehealth, Telehealth, Telehealth, aspects: Service, Timeliness, Cost, Treatment Options, sentiments: negative, positive, negative, negative )))

### Review: title: No, No, Nope, content: If you like spending your time and money waiting for someone to read you a google search then go right ahead and call teladoc. I have been sick for sometime now and I was suspecting I have strep, so I am left with options an appointment with my regular practitioner, urgent care, or teladoc. Since I don’t want to contract everyone else’s sicknesses in a typical doctor office I thought teladoc would be a great idea, and how could it go wrong. I waited about 5 minutes to see the doctor which was fantastic. The doctor picks up and is standing by their front door which automatically seems like they are in a rush. I start explaining my symptoms and she tells me the OTC medicine I can use, thanks never thought to do that!! Then proceeds to tell me that if I think it’s strep I have to go to the doctor and get a throat culture taken. I would’ve saved myself the time and money if they didn’t advertise on their website that strep is something they treat. I will not be making the mistake of using teladoc in the future! ### Analysis: categories: (Telehealth, Telehealth, Telehealth, Telehealth) aspects: (Service, Timeliness, Cost, Treatment Options) sentiments: (negative, positive, negative, negative) )))

You’re better off checking yourself into a hospital

Probably one of the worst apps I’ve ever used. For the past year or so I have been trying to find a mental health specialist and after calling nearly twenty in person offices my insurance recommended I try this app. I can safely say that after nine cancelled appointments I have given this app a try and it does not work. The whole programming is awful, anytime I try to open my messages the app will crash or simply not load my most recent messages. Additionally they have no way to reschedule with a provider if an appointment is cancelled. I have experienced some of my lowest lows in this past year and getting a notification that my therapy appointment had been cancelled did not do anything to help my spirals. I would rather check myself into the Emergency room than keep scheduling appointments that get cancelled with little to no notice. I am VERY disappointed.

App, App, App, App

Functionality, Reliability, Impact, Support

Negative, Negative, Negative, Negative

App - Functionality - Negative, App - Reliability - Negative, App - Impact - Negative, App - Support - Negative

### USER: You’re better off checking yourself into a hospital: Probably one of the worst apps I’ve ever used. For the past year or so I have been trying to find a mental health specialist and after calling nearly twenty in person offices my insurance recommended I try this app. I can safely say that after nine cancelled appointments I have given this app a try and it does not work. The whole programming is awful, anytime I try to open my messages the app will crash or simply not load my most recent messages. Additionally they have no way to reschedule with a provider if an appointment is cancelled. I have experienced some of my lowest lows in this past year and getting a notification that my therapy appointment had been cancelled did not do anything to help my spirals. I would rather check myself into the Emergency room than keep scheduling appointments that get cancelled with little to no notice. I am VERY disappointed. ### ASSISTANT: App - Functionality - Negative, App - Reliability - Negative, App - Impact - Negative, App - Support - Negative )))

### Review: title: You’re better off checking yourself into a hospital, content: Probably one of the worst apps I’ve ever used. For the past year or so I have been trying to find a mental health specialist and after calling nearly twenty in person offices my insurance recommended I try this app. I can safely say that after nine cancelled appointments I have given this app a try and it does not work. The whole programming is awful, anytime I try to open my messages the app will crash or simply not load my most recent messages. Additionally they have no way to reschedule with a provider if an appointment is cancelled. I have experienced some of my lowest lows in this past year and getting a notification that my therapy appointment had been cancelled did not do anything to help my spirals. I would rather check myself into the Emergency room than keep scheduling appointments that get cancelled with little to no notice. I am VERY disappointed. ### Analysis: categories: App, App, App, App, aspects: Functionality, Reliability, Impact, Support, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: You’re better off checking yourself into a hospital, content: Probably one of the worst apps I’ve ever used. For the past year or so I have been trying to find a mental health specialist and after calling nearly twenty in person offices my insurance recommended I try this app. I can safely say that after nine cancelled appointments I have given this app a try and it does not work. The whole programming is awful, anytime I try to open my messages the app will crash or simply not load my most recent messages. Additionally they have no way to reschedule with a provider if an appointment is cancelled. I have experienced some of my lowest lows in this past year and getting a notification that my therapy appointment had been cancelled did not do anything to help my spirals. I would rather check myself into the Emergency room than keep scheduling appointments that get cancelled with little to no notice. I am VERY disappointed. ### Analysis: categories: (App, App, App, App) aspects: (Functionality, Reliability, Impact, Support) sentiments: (Negative, Negative, Negative, Negative) )))

Excellent Service

I just used Teladoc for the first time and I am so pleased! The app was so easy to use. I asked for a phone call and received a text prior to the call, and the call came within minutes of submitting my request. The doctor was very nice and professional and introduced herself well. We discussed everything and she was able to submit a prescription to my pharmacy and gave me instructions of when I should follow up with my doctor. Very easy to use and out my mind at ease outside of normal doctor hours!

User Interface, Service, Communication, Professionalism

Usability, Efficiency, Transparency, Attitude

positive, positive, positive, positive

User Interface - Usability - positive, Service - Efficiency - positive, Communication - Transparency - positive, Professionalism - Attitude - positive

### USER: Excellent Service: I just used Teladoc for the first time and I am so pleased! The app was so easy to use. I asked for a phone call and received a text prior to the call, and the call came within minutes of submitting my request. The doctor was very nice and professional and introduced herself well. We discussed everything and she was able to submit a prescription to my pharmacy and gave me instructions of when I should follow up with my doctor. Very easy to use and out my mind at ease outside of normal doctor hours! ### ASSISTANT: User Interface - Usability - positive, Service - Efficiency - positive, Communication - Transparency - positive, Professionalism - Attitude - positive )))

### Review: title: Excellent Service, content: I just used Teladoc for the first time and I am so pleased! The app was so easy to use. I asked for a phone call and received a text prior to the call, and the call came within minutes of submitting my request. The doctor was very nice and professional and introduced herself well. We discussed everything and she was able to submit a prescription to my pharmacy and gave me instructions of when I should follow up with my doctor. Very easy to use and out my mind at ease outside of normal doctor hours! ### Analysis: categories: User Interface, Service, Communication, Professionalism, aspects: Usability, Efficiency, Transparency, Attitude, sentiments: positive, positive, positive, positive )))

### Review: title: Excellent Service, content: I just used Teladoc for the first time and I am so pleased! The app was so easy to use. I asked for a phone call and received a text prior to the call, and the call came within minutes of submitting my request. The doctor was very nice and professional and introduced herself well. We discussed everything and she was able to submit a prescription to my pharmacy and gave me instructions of when I should follow up with my doctor. Very easy to use and out my mind at ease outside of normal doctor hours! ### Analysis: categories: (User Interface, Service, Communication, Professionalism) aspects: (Usability, Efficiency, Transparency, Attitude) sentiments: (positive, positive, positive, positive) )))

Appointment times misleading otherwise good app.

I worked with a therapist for a few months and decided it wasn’t a good fit. It was easy to use the app and video quality was good., , However the appointments are misleading. I’ve schedule about seven different appointments with other providers during the times they list and keep getting denied or requesting a change in appointment time. Teledoc needs to work with the provider in times the provider is actually available. , , I’ve been dealing with mental health issues and trying to continually find a therapist that says they’re available when they’re not is exhausting. I am going to try to switch to better help but I liked the affordability of teledoc so I’m giving it three stars.

App, Therapist, App, Therapist, Therapist

Appointment times, Video quality, Appointment times, Availability, Affordability

negative, positive, positive, negative, positive

App - Appointment times - negative, Therapist - Video quality - positive, App - Appointment times - positive, Therapist - Availability - negative, Therapist - Affordability - positive

### USER: Appointment times misleading otherwise good app.: I worked with a therapist for a few months and decided it wasn’t a good fit. It was easy to use the app and video quality was good., , However the appointments are misleading. I’ve schedule about seven different appointments with other providers during the times they list and keep getting denied or requesting a change in appointment time. Teledoc needs to work with the provider in times the provider is actually available. , , I’ve been dealing with mental health issues and trying to continually find a therapist that says they’re available when they’re not is exhausting. I am going to try to switch to better help but I liked the affordability of teledoc so I’m giving it three stars. ### ASSISTANT: App - Appointment times - negative, Therapist - Video quality - positive, App - Appointment times - positive, Therapist - Availability - negative, Therapist - Affordability - positive )))

### Review: title: Appointment times misleading otherwise good app., content: I worked with a therapist for a few months and decided it wasn’t a good fit. It was easy to use the app and video quality was good., , However the appointments are misleading. I’ve schedule about seven different appointments with other providers during the times they list and keep getting denied or requesting a change in appointment time. Teledoc needs to work with the provider in times the provider is actually available. , , I’ve been dealing with mental health issues and trying to continually find a therapist that says they’re available when they’re not is exhausting. I am going to try to switch to better help but I liked the affordability of teledoc so I’m giving it three stars. ### Analysis: categories: App, Therapist, App, Therapist, Therapist, aspects: Appointment times, Video quality, Appointment times, Availability, Affordability, sentiments: negative, positive, positive, negative, positive )))

### Review: title: Appointment times misleading otherwise good app., content: I worked with a therapist for a few months and decided it wasn’t a good fit. It was easy to use the app and video quality was good., , However the appointments are misleading. I’ve schedule about seven different appointments with other providers during the times they list and keep getting denied or requesting a change in appointment time. Teledoc needs to work with the provider in times the provider is actually available. , , I’ve been dealing with mental health issues and trying to continually find a therapist that says they’re available when they’re not is exhausting. I am going to try to switch to better help but I liked the affordability of teledoc so I’m giving it three stars. ### Analysis: categories: (App, Therapist, App, Therapist, Therapist) aspects: (Appointment times, Video quality, Appointment times, Availability, Affordability) sentiments: (negative, positive, positive, negative, positive) )))

Glitchy

I cannot accept proposed appointments from doctors on the app, Google chrome on my phone, or on my computer. On my computer you can’t even see an accept button option, on the app you can see it but it’s greyed out and you can’t click it. I called teladoc about this twice as well as emailed customer service and they have not fixed it. Customer service has not even emailed me back. Over the phone, I was told they accepted the appointment for me and to wait 24 hours to see it, its been over 24 hours and I have gotten no messages about the appointment being scheduled or accepted. I cannot see it in my upcoming appointments. I have been trying to get an appointment for weeks in a poorly built system already, one where you can’t message the doctor directly but have to propose 3 times that work for you, while they inevitably reject those and propose 3 new times back and forth again and again. Only to find due to a glitch I cannot even accept their new proposed times or communicate this to them. I know it’s a glitch because I used them last year. Unfortunately, now I can’t use them at all.

Functionality, Functionality, Functionality, Customer Service, Customer Service

Appointment Scheduling, Communication with Healthcare Provider, Appointment Acceptance, Responsiveness, Issue Resolution

Negative, Negative, Negative, Negative, Negative

Functionality - Appointment Scheduling - Negative, Functionality - Communication with Healthcare Provider - Negative, Functionality - Appointment Acceptance - Negative, Customer Service - Responsiveness - Negative, Customer Service - Issue Resolution - Negative

### USER: Glitchy: I cannot accept proposed appointments from doctors on the app, Google chrome on my phone, or on my computer. On my computer you can’t even see an accept button option, on the app you can see it but it’s greyed out and you can’t click it. I called teladoc about this twice as well as emailed customer service and they have not fixed it. Customer service has not even emailed me back. Over the phone, I was told they accepted the appointment for me and to wait 24 hours to see it, its been over 24 hours and I have gotten no messages about the appointment being scheduled or accepted. I cannot see it in my upcoming appointments. I have been trying to get an appointment for weeks in a poorly built system already, one where you can’t message the doctor directly but have to propose 3 times that work for you, while they inevitably reject those and propose 3 new times back and forth again and again. Only to find due to a glitch I cannot even accept their new proposed times or communicate this to them. I know it’s a glitch because I used them last year. Unfortunately, now I can’t use them at all. ### ASSISTANT: Functionality - Appointment Scheduling - Negative, Functionality - Communication with Healthcare Provider - Negative, Functionality - Appointment Acceptance - Negative, Customer Service - Responsiveness - Negative, Customer Service - Issue Resolution - Negative )))

### Review: title: Glitchy, content: I cannot accept proposed appointments from doctors on the app, Google chrome on my phone, or on my computer. On my computer you can’t even see an accept button option, on the app you can see it but it’s greyed out and you can’t click it. I called teladoc about this twice as well as emailed customer service and they have not fixed it. Customer service has not even emailed me back. Over the phone, I was told they accepted the appointment for me and to wait 24 hours to see it, its been over 24 hours and I have gotten no messages about the appointment being scheduled or accepted. I cannot see it in my upcoming appointments. I have been trying to get an appointment for weeks in a poorly built system already, one where you can’t message the doctor directly but have to propose 3 times that work for you, while they inevitably reject those and propose 3 new times back and forth again and again. Only to find due to a glitch I cannot even accept their new proposed times or communicate this to them. I know it’s a glitch because I used them last year. Unfortunately, now I can’t use them at all. ### Analysis: categories: Functionality, Functionality, Functionality, Customer Service, Customer Service, aspects: Appointment Scheduling, Communication with Healthcare Provider, Appointment Acceptance, Responsiveness, Issue Resolution, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Glitchy, content: I cannot accept proposed appointments from doctors on the app, Google chrome on my phone, or on my computer. On my computer you can’t even see an accept button option, on the app you can see it but it’s greyed out and you can’t click it. I called teladoc about this twice as well as emailed customer service and they have not fixed it. Customer service has not even emailed me back. Over the phone, I was told they accepted the appointment for me and to wait 24 hours to see it, its been over 24 hours and I have gotten no messages about the appointment being scheduled or accepted. I cannot see it in my upcoming appointments. I have been trying to get an appointment for weeks in a poorly built system already, one where you can’t message the doctor directly but have to propose 3 times that work for you, while they inevitably reject those and propose 3 new times back and forth again and again. Only to find due to a glitch I cannot even accept their new proposed times or communicate this to them. I know it’s a glitch because I used them last year. Unfortunately, now I can’t use them at all. ### Analysis: categories: (Functionality, Functionality, Functionality, Customer Service, Customer Service) aspects: (Appointment Scheduling, Communication with Healthcare Provider, Appointment Acceptance, Responsiveness, Issue Resolution) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Lifesaver.

We’re in Hawaii, very very far from our Ped in NY. Our daughter came down with strep throat during our trip. Our ped refused to prescribe anything without seeing her and giving a strep test, this was an issue since we were halfway around the world. Needless to say I was livid that the doctor wouldn’t make an exception and consider the situation we were in. They told me, if it was that bad, bring her to the hospital. I was appalled. , I downloaded this app in desperation and had a doctor on the phone within 10 minutes, script in 15 minutes. I can’t thank you enough for saving us very far from home, and saving our vacation. ❤️

Experience, Experience, Experience

Doctor availability, Doctor efficiency, Doctor response time

positive, positive, positive

Experience - Doctor availability - positive, Experience - Doctor efficiency - positive, Experience - Doctor response time - positive

### USER: Lifesaver.: We’re in Hawaii, very very far from our Ped in NY. Our daughter came down with strep throat during our trip. Our ped refused to prescribe anything without seeing her and giving a strep test, this was an issue since we were halfway around the world. Needless to say I was livid that the doctor wouldn’t make an exception and consider the situation we were in. They told me, if it was that bad, bring her to the hospital. I was appalled. , I downloaded this app in desperation and had a doctor on the phone within 10 minutes, script in 15 minutes. I can’t thank you enough for saving us very far from home, and saving our vacation. ❤️ ### ASSISTANT: Experience - Doctor availability - positive, Experience - Doctor efficiency - positive, Experience - Doctor response time - positive )))

### Review: title: Lifesaver., content: We’re in Hawaii, very very far from our Ped in NY. Our daughter came down with strep throat during our trip. Our ped refused to prescribe anything without seeing her and giving a strep test, this was an issue since we were halfway around the world. Needless to say I was livid that the doctor wouldn’t make an exception and consider the situation we were in. They told me, if it was that bad, bring her to the hospital. I was appalled. , I downloaded this app in desperation and had a doctor on the phone within 10 minutes, script in 15 minutes. I can’t thank you enough for saving us very far from home, and saving our vacation. ❤️ ### Analysis: categories: Experience, Experience, Experience, aspects: Doctor availability, Doctor efficiency, Doctor response time, sentiments: positive, positive, positive )))

### Review: title: Lifesaver., content: We’re in Hawaii, very very far from our Ped in NY. Our daughter came down with strep throat during our trip. Our ped refused to prescribe anything without seeing her and giving a strep test, this was an issue since we were halfway around the world. Needless to say I was livid that the doctor wouldn’t make an exception and consider the situation we were in. They told me, if it was that bad, bring her to the hospital. I was appalled. , I downloaded this app in desperation and had a doctor on the phone within 10 minutes, script in 15 minutes. I can’t thank you enough for saving us very far from home, and saving our vacation. ❤️ ### Analysis: categories: (Experience, Experience, Experience) aspects: (Doctor availability, Doctor efficiency, Doctor response time) sentiments: (positive, positive, positive) )))

Out to lunch

I stayed on hold for over 50 minutes, I was next in line for a video conference. Only once it updated stated we are sorry for the wait! I did call Teladoc directly and spoke to an agent, all she said was give it 15 more minutes and then if no one answers call us back and we can see what the problem is! I believe since I scheduled an appointment at 11:50 am it’s close to lunchtime and everyone went to lunch. I don’t want to go out being that I have Covid, I don’t want to infect someone else. A simple fix give an estimated wait time or allow the patient to change over voice call.

Call support

Wait times

negative

Call support - Wait times - negative

### USER: Out to lunch: I stayed on hold for over 50 minutes, I was next in line for a video conference. Only once it updated stated we are sorry for the wait! I did call Teladoc directly and spoke to an agent, all she said was give it 15 more minutes and then if no one answers call us back and we can see what the problem is! I believe since I scheduled an appointment at 11:50 am it’s close to lunchtime and everyone went to lunch. I don’t want to go out being that I have Covid, I don’t want to infect someone else. A simple fix give an estimated wait time or allow the patient to change over voice call. ### ASSISTANT: Call support - Wait times - negative )))

### Review: title: Out to lunch, content: I stayed on hold for over 50 minutes, I was next in line for a video conference. Only once it updated stated we are sorry for the wait! I did call Teladoc directly and spoke to an agent, all she said was give it 15 more minutes and then if no one answers call us back and we can see what the problem is! I believe since I scheduled an appointment at 11:50 am it’s close to lunchtime and everyone went to lunch. I don’t want to go out being that I have Covid, I don’t want to infect someone else. A simple fix give an estimated wait time or allow the patient to change over voice call. ### Analysis: categories: Call support, aspects: Wait times, sentiments: negative )))

### Review: title: Out to lunch, content: I stayed on hold for over 50 minutes, I was next in line for a video conference. Only once it updated stated we are sorry for the wait! I did call Teladoc directly and spoke to an agent, all she said was give it 15 more minutes and then if no one answers call us back and we can see what the problem is! I believe since I scheduled an appointment at 11:50 am it’s close to lunchtime and everyone went to lunch. I don’t want to go out being that I have Covid, I don’t want to infect someone else. A simple fix give an estimated wait time or allow the patient to change over voice call. ### Analysis: categories: (Call support) aspects: (Wait times) sentiments: (negative) )))

Not happy

I used their services at 9am this morning for my 5 year old son Bentley Swatkowski. He has the flu and was sent Tamiflu into the pharmacy. The doctor ordered his prescription for 60mL doses and at his age the recommended prescription per a different doctor on their staff 7.5mL is the recommended dose. The pharmacy wouldn’t fill his prescription due to the high dosage. They pharmacy tried to reach out to the doctor and had no luck. I tried to reach out and was on the phone for 30 minutes being transferred around just to end up at a point where it asked me to leave a voicemail. I also contacted through their website and said I would hear back in 12 hours. My son is very sick with a 103 fever. I can’t wait 12 hours. I’m very disappointed with the service we experienced. It’s unacceptable.

Medical Services, Medical Services, Medical Services

Doctor's Prescription, Staff Communication, Pharmacy Cooperation

Negative, Negative, Negative

Medical Services - Doctor's Prescription - Negative, Medical Services - Staff Communication - Negative, Medical Services - Pharmacy Cooperation - Negative

### USER: Not happy: I used their services at 9am this morning for my 5 year old son Bentley Swatkowski. He has the flu and was sent Tamiflu into the pharmacy. The doctor ordered his prescription for 60mL doses and at his age the recommended prescription per a different doctor on their staff 7.5mL is the recommended dose. The pharmacy wouldn’t fill his prescription due to the high dosage. They pharmacy tried to reach out to the doctor and had no luck. I tried to reach out and was on the phone for 30 minutes being transferred around just to end up at a point where it asked me to leave a voicemail. I also contacted through their website and said I would hear back in 12 hours. My son is very sick with a 103 fever. I can’t wait 12 hours. I’m very disappointed with the service we experienced. It’s unacceptable. ### ASSISTANT: Medical Services - Doctor's Prescription - Negative, Medical Services - Staff Communication - Negative, Medical Services - Pharmacy Cooperation - Negative )))

### Review: title: Not happy, content: I used their services at 9am this morning for my 5 year old son Bentley Swatkowski. He has the flu and was sent Tamiflu into the pharmacy. The doctor ordered his prescription for 60mL doses and at his age the recommended prescription per a different doctor on their staff 7.5mL is the recommended dose. The pharmacy wouldn’t fill his prescription due to the high dosage. They pharmacy tried to reach out to the doctor and had no luck. I tried to reach out and was on the phone for 30 minutes being transferred around just to end up at a point where it asked me to leave a voicemail. I also contacted through their website and said I would hear back in 12 hours. My son is very sick with a 103 fever. I can’t wait 12 hours. I’m very disappointed with the service we experienced. It’s unacceptable. ### Analysis: categories: Medical Services, Medical Services, Medical Services, aspects: Doctor's Prescription, Staff Communication, Pharmacy Cooperation, sentiments: Negative, Negative, Negative )))

### Review: title: Not happy, content: I used their services at 9am this morning for my 5 year old son Bentley Swatkowski. He has the flu and was sent Tamiflu into the pharmacy. The doctor ordered his prescription for 60mL doses and at his age the recommended prescription per a different doctor on their staff 7.5mL is the recommended dose. The pharmacy wouldn’t fill his prescription due to the high dosage. They pharmacy tried to reach out to the doctor and had no luck. I tried to reach out and was on the phone for 30 minutes being transferred around just to end up at a point where it asked me to leave a voicemail. I also contacted through their website and said I would hear back in 12 hours. My son is very sick with a 103 fever. I can’t wait 12 hours. I’m very disappointed with the service we experienced. It’s unacceptable. ### Analysis: categories: (Medical Services, Medical Services, Medical Services) aspects: (Doctor's Prescription, Staff Communication, Pharmacy Cooperation) sentiments: (Negative, Negative, Negative) )))

Totally ineffective treatment

Unfortunately this is my 2nd time I have received totally ineffective treatment from a Teledoc physician. This time I called because I could feel the onset of a cold and being a single parent I requested a steroid to help my body fight it off faster. The Physician refused and told me “steroids don’t work” and instead perscribed me a anti-histamine. He claimed it would reduce my post nasal drip symptoms and I would feel better. Not only did this no work, I ended up developing an inner ear infection on Christmas Day and has to go to Urgent Care because of the excruciating pain. So what could have been mitigated on Day 1 has now turned into an 8 day ordeal and now it’s nearly impossible for me to get enough rest being a single parent with two kids constantly needing me. I will most likely just go to Urgent Care next time and skip Teladoc.

Treatment

Treatment

negative

Treatment - Treatment - negative

### USER: Totally ineffective treatment: Unfortunately this is my 2nd time I have received totally ineffective treatment from a Teledoc physician. This time I called because I could feel the onset of a cold and being a single parent I requested a steroid to help my body fight it off faster. The Physician refused and told me “steroids don’t work” and instead perscribed me a anti-histamine. He claimed it would reduce my post nasal drip symptoms and I would feel better. Not only did this no work, I ended up developing an inner ear infection on Christmas Day and has to go to Urgent Care because of the excruciating pain. So what could have been mitigated on Day 1 has now turned into an 8 day ordeal and now it’s nearly impossible for me to get enough rest being a single parent with two kids constantly needing me. I will most likely just go to Urgent Care next time and skip Teladoc. ### ASSISTANT: Treatment - Treatment - negative )))

### Review: title: Totally ineffective treatment, content: Unfortunately this is my 2nd time I have received totally ineffective treatment from a Teledoc physician. This time I called because I could feel the onset of a cold and being a single parent I requested a steroid to help my body fight it off faster. The Physician refused and told me “steroids don’t work” and instead perscribed me a anti-histamine. He claimed it would reduce my post nasal drip symptoms and I would feel better. Not only did this no work, I ended up developing an inner ear infection on Christmas Day and has to go to Urgent Care because of the excruciating pain. So what could have been mitigated on Day 1 has now turned into an 8 day ordeal and now it’s nearly impossible for me to get enough rest being a single parent with two kids constantly needing me. I will most likely just go to Urgent Care next time and skip Teladoc. ### Analysis: categories: Treatment, aspects: Treatment, sentiments: negative )))

### Review: title: Totally ineffective treatment, content: Unfortunately this is my 2nd time I have received totally ineffective treatment from a Teledoc physician. This time I called because I could feel the onset of a cold and being a single parent I requested a steroid to help my body fight it off faster. The Physician refused and told me “steroids don’t work” and instead perscribed me a anti-histamine. He claimed it would reduce my post nasal drip symptoms and I would feel better. Not only did this no work, I ended up developing an inner ear infection on Christmas Day and has to go to Urgent Care because of the excruciating pain. So what could have been mitigated on Day 1 has now turned into an 8 day ordeal and now it’s nearly impossible for me to get enough rest being a single parent with two kids constantly needing me. I will most likely just go to Urgent Care next time and skip Teladoc. ### Analysis: categories: (Treatment) aspects: (Treatment) sentiments: (negative) )))

Awesome!

Great service! It’s offered free through my insurance so I gave it a shot. Amazing service! I requested a appointment ASAP and the doctor called within minutes! He was friendly and kind! I will be telling everyone I know to give it a shot. It was such a time saver and so easy to use. Got the prescription for antibiotics I needed with zero hassle. Side note I see there are some negative reviews and I obviously don’t know the circumstances but this service is obviously only appropriate in some situations I would not use it for a complicated or potentially serious issue. But it’s great for things like UTI’s, colds, rashes, etc.

Service, Service, Service, Service, Service, Service

Doctor, Prescription, Appointment, Convenience, Time-saving, Appropriateness

positive, positive, positive, positive, positive, negative

Service - Doctor - positive, Service - Prescription - positive, Service - Appointment - positive, Service - Convenience - positive, Service - Time-saving - positive, Service - Appropriateness - negative

### USER: Awesome!: Great service! It’s offered free through my insurance so I gave it a shot. Amazing service! I requested a appointment ASAP and the doctor called within minutes! He was friendly and kind! I will be telling everyone I know to give it a shot. It was such a time saver and so easy to use. Got the prescription for antibiotics I needed with zero hassle. Side note I see there are some negative reviews and I obviously don’t know the circumstances but this service is obviously only appropriate in some situations I would not use it for a complicated or potentially serious issue. But it’s great for things like UTI’s, colds, rashes, etc. ### ASSISTANT: Service - Doctor - positive, Service - Prescription - positive, Service - Appointment - positive, Service - Convenience - positive, Service - Time-saving - positive, Service - Appropriateness - negative )))

### Review: title: Awesome!, content: Great service! It’s offered free through my insurance so I gave it a shot. Amazing service! I requested a appointment ASAP and the doctor called within minutes! He was friendly and kind! I will be telling everyone I know to give it a shot. It was such a time saver and so easy to use. Got the prescription for antibiotics I needed with zero hassle. Side note I see there are some negative reviews and I obviously don’t know the circumstances but this service is obviously only appropriate in some situations I would not use it for a complicated or potentially serious issue. But it’s great for things like UTI’s, colds, rashes, etc. ### Analysis: categories: Service, Service, Service, Service, Service, Service, aspects: Doctor, Prescription, Appointment, Convenience, Time-saving, Appropriateness, sentiments: positive, positive, positive, positive, positive, negative )))

### Review: title: Awesome!, content: Great service! It’s offered free through my insurance so I gave it a shot. Amazing service! I requested a appointment ASAP and the doctor called within minutes! He was friendly and kind! I will be telling everyone I know to give it a shot. It was such a time saver and so easy to use. Got the prescription for antibiotics I needed with zero hassle. Side note I see there are some negative reviews and I obviously don’t know the circumstances but this service is obviously only appropriate in some situations I would not use it for a complicated or potentially serious issue. But it’s great for things like UTI’s, colds, rashes, etc. ### Analysis: categories: (Service, Service, Service, Service, Service, Service) aspects: (Doctor, Prescription, Appointment, Convenience, Time-saving, Appropriateness) sentiments: (positive, positive, positive, positive, positive, negative) )))

September 12,3023

Todays visit was wonderful. I am a true southerner and I hate going to to the doctor. On top of that I am self employed so it is hard to get off to go. Teledoc fixes those problems. The doctor I spoke with today was very courteous and easy to talk too. She listened when I told her I have asthma and I develop bronchitis easily if I don’t get on top of these colds quickly. The entire visit took less than 10 minutes and I am well satisfied with everything. Today I am grateful for this app and the doctors.

Healthcare, Healthcare, Healthcare

Doctor, Appointment scheduling, Visit experience

positive, positive, positive

Healthcare - Doctor - positive, Healthcare - Appointment scheduling - positive, Healthcare - Visit experience - positive

### USER: September 12,3023: Todays visit was wonderful. I am a true southerner and I hate going to to the doctor. On top of that I am self employed so it is hard to get off to go. Teledoc fixes those problems. The doctor I spoke with today was very courteous and easy to talk too. She listened when I told her I have asthma and I develop bronchitis easily if I don’t get on top of these colds quickly. The entire visit took less than 10 minutes and I am well satisfied with everything. Today I am grateful for this app and the doctors. ### ASSISTANT: Healthcare - Doctor - positive, Healthcare - Appointment scheduling - positive, Healthcare - Visit experience - positive )))

### Review: title: September 12,3023, content: Todays visit was wonderful. I am a true southerner and I hate going to to the doctor. On top of that I am self employed so it is hard to get off to go. Teledoc fixes those problems. The doctor I spoke with today was very courteous and easy to talk too. She listened when I told her I have asthma and I develop bronchitis easily if I don’t get on top of these colds quickly. The entire visit took less than 10 minutes and I am well satisfied with everything. Today I am grateful for this app and the doctors. ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Doctor, Appointment scheduling, Visit experience, sentiments: positive, positive, positive )))

### Review: title: September 12,3023, content: Todays visit was wonderful. I am a true southerner and I hate going to to the doctor. On top of that I am self employed so it is hard to get off to go. Teledoc fixes those problems. The doctor I spoke with today was very courteous and easy to talk too. She listened when I told her I have asthma and I develop bronchitis easily if I don’t get on top of these colds quickly. The entire visit took less than 10 minutes and I am well satisfied with everything. Today I am grateful for this app and the doctors. ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Doctor, Appointment scheduling, Visit experience) sentiments: (positive, positive, positive) )))

Good experience

Overall the experience was great, and I liked that I could wait in my own home to speak to a doctor. The only thing I wish was better was the explanation of how I would be notified that my appointment was about to begin. I had to constantly keep the app open. I had push notifications turned on, volume turned up really loud, but nothing like that happened. I also wish it would have told me how many people were ahead of me, but overall, very positive experience. Super quick and easy, and less what I would have spent at the urgent care by my house.

Convenience, Convenience, Convenience, Overall experience

Wait time, Notification, Queuing information, Overall experience

Positive, Negative, Negative, Positive

Convenience - Wait time - Positive, Convenience - Notification - Negative, Convenience - Queuing information - Negative, Overall experience - Overall experience - Positive

### USER: Good experience: Overall the experience was great, and I liked that I could wait in my own home to speak to a doctor. The only thing I wish was better was the explanation of how I would be notified that my appointment was about to begin. I had to constantly keep the app open. I had push notifications turned on, volume turned up really loud, but nothing like that happened. I also wish it would have told me how many people were ahead of me, but overall, very positive experience. Super quick and easy, and less what I would have spent at the urgent care by my house. ### ASSISTANT: Convenience - Wait time - Positive, Convenience - Notification - Negative, Convenience - Queuing information - Negative, Overall experience - Overall experience - Positive )))

### Review: title: Good experience, content: Overall the experience was great, and I liked that I could wait in my own home to speak to a doctor. The only thing I wish was better was the explanation of how I would be notified that my appointment was about to begin. I had to constantly keep the app open. I had push notifications turned on, volume turned up really loud, but nothing like that happened. I also wish it would have told me how many people were ahead of me, but overall, very positive experience. Super quick and easy, and less what I would have spent at the urgent care by my house. ### Analysis: categories: Convenience, Convenience, Convenience, Overall experience, aspects: Wait time, Notification, Queuing information, Overall experience, sentiments: Positive, Negative, Negative, Positive )))

### Review: title: Good experience, content: Overall the experience was great, and I liked that I could wait in my own home to speak to a doctor. The only thing I wish was better was the explanation of how I would be notified that my appointment was about to begin. I had to constantly keep the app open. I had push notifications turned on, volume turned up really loud, but nothing like that happened. I also wish it would have told me how many people were ahead of me, but overall, very positive experience. Super quick and easy, and less what I would have spent at the urgent care by my house. ### Analysis: categories: (Convenience, Convenience, Convenience, Overall experience) aspects: (Wait time, Notification, Queuing information, Overall experience) sentiments: (Positive, Negative, Negative, Positive) )))

BEST THING SIMCE SLICED BREAD!

As someone who is always on the go & busy, it’s hard for me to find time to do things like go to the doctor. Plus, it’s always a drag to have to schedule appointments for the doctor especially with the world enduring COVID. I came across this app one day because my doctor couldn’t get me in to see her for a week and I didn’t have a week to wait. Emergency rooms were filled with COVID patients so I stumbled across this app. I was able to download it, speak to a real licensed doctor over the phone in the privacy of my home and have a prescription sent to my pharmacy all in less than 35 minutes. This is great and it’s awesome to have access to a doctor anytime. I will definitely use this app again!! Highly recommend

Medical Convenience

Doctor Access

positive

Medical Convenience - Doctor Access - positive

### USER: BEST THING SIMCE SLICED BREAD!: As someone who is always on the go & busy, it’s hard for me to find time to do things like go to the doctor. Plus, it’s always a drag to have to schedule appointments for the doctor especially with the world enduring COVID. I came across this app one day because my doctor couldn’t get me in to see her for a week and I didn’t have a week to wait. Emergency rooms were filled with COVID patients so I stumbled across this app. I was able to download it, speak to a real licensed doctor over the phone in the privacy of my home and have a prescription sent to my pharmacy all in less than 35 minutes. This is great and it’s awesome to have access to a doctor anytime. I will definitely use this app again!! Highly recommend ### ASSISTANT: Medical Convenience - Doctor Access - positive )))

### Review: title: BEST THING SIMCE SLICED BREAD!, content: As someone who is always on the go & busy, it’s hard for me to find time to do things like go to the doctor. Plus, it’s always a drag to have to schedule appointments for the doctor especially with the world enduring COVID. I came across this app one day because my doctor couldn’t get me in to see her for a week and I didn’t have a week to wait. Emergency rooms were filled with COVID patients so I stumbled across this app. I was able to download it, speak to a real licensed doctor over the phone in the privacy of my home and have a prescription sent to my pharmacy all in less than 35 minutes. This is great and it’s awesome to have access to a doctor anytime. I will definitely use this app again!! Highly recommend ### Analysis: categories: Medical Convenience, aspects: Doctor Access, sentiments: positive )))

### Review: title: BEST THING SIMCE SLICED BREAD!, content: As someone who is always on the go & busy, it’s hard for me to find time to do things like go to the doctor. Plus, it’s always a drag to have to schedule appointments for the doctor especially with the world enduring COVID. I came across this app one day because my doctor couldn’t get me in to see her for a week and I didn’t have a week to wait. Emergency rooms were filled with COVID patients so I stumbled across this app. I was able to download it, speak to a real licensed doctor over the phone in the privacy of my home and have a prescription sent to my pharmacy all in less than 35 minutes. This is great and it’s awesome to have access to a doctor anytime. I will definitely use this app again!! Highly recommend ### Analysis: categories: (Medical Convenience) aspects: (Doctor Access) sentiments: (positive) )))

Inflexible scheduling, time-consuming set up

The scheduling part of the app is absolutely horrible. I was trying to get some virtual counseling, but I’ve chosen a BetterHelp instead as it is so much easier to find a good counselor and schedule visits. In addition, you can message them and they message you right back. , , I have a visit for tomorrow that is listed as pending, and there’s absolutely no way to cancel it. And there is no way to message with a question about the appointment. This app is very inflexible., , And, when my husband went to set up his account, which is a dependent account because he’s on my insurance, it took almost an hour (after attempting to do it on the app) and then the doctor basically said just get some rest and take an anti-inflammatory. Well I appreciate having telemedicine, there is a lot to be improved here.

Scheduling, Scheduling, Messaging, Scheduling, Messaging, Setup, Setup, Telemedicine, Telemedicine

Flexibility, Ease of Use, Responsiveness, Cancellation, Availability, Time Consuming, Guidance, Availability, Improvements

Negative, Positive, Positive, Negative, Negative, Negative, Neutral, Positive, Negative

Scheduling - Flexibility - Negative, Scheduling - Ease of Use - Positive, Messaging - Responsiveness - Positive, Scheduling - Cancellation - Negative, Messaging - Availability - Negative, Setup - Time Consuming - Negative, Setup - Guidance - Neutral, Telemedicine - Availability - Positive, Telemedicine - Improvements - Negative

### USER: Inflexible scheduling, time-consuming set up: The scheduling part of the app is absolutely horrible. I was trying to get some virtual counseling, but I’ve chosen a BetterHelp instead as it is so much easier to find a good counselor and schedule visits. In addition, you can message them and they message you right back. , , I have a visit for tomorrow that is listed as pending, and there’s absolutely no way to cancel it. And there is no way to message with a question about the appointment. This app is very inflexible., , And, when my husband went to set up his account, which is a dependent account because he’s on my insurance, it took almost an hour (after attempting to do it on the app) and then the doctor basically said just get some rest and take an anti-inflammatory. Well I appreciate having telemedicine, there is a lot to be improved here. ### ASSISTANT: Scheduling - Flexibility - Negative, Scheduling - Ease of Use - Positive, Messaging - Responsiveness - Positive, Scheduling - Cancellation - Negative, Messaging - Availability - Negative, Setup - Time Consuming - Negative, Setup - Guidance - Neutral, Telemedicine - Availability - Positive, Telemedicine - Improvements - Negative )))

### Review: title: Inflexible scheduling, time-consuming set up, content: The scheduling part of the app is absolutely horrible. I was trying to get some virtual counseling, but I’ve chosen a BetterHelp instead as it is so much easier to find a good counselor and schedule visits. In addition, you can message them and they message you right back. , , I have a visit for tomorrow that is listed as pending, and there’s absolutely no way to cancel it. And there is no way to message with a question about the appointment. This app is very inflexible., , And, when my husband went to set up his account, which is a dependent account because he’s on my insurance, it took almost an hour (after attempting to do it on the app) and then the doctor basically said just get some rest and take an anti-inflammatory. Well I appreciate having telemedicine, there is a lot to be improved here. ### Analysis: categories: Scheduling, Scheduling, Messaging, Scheduling, Messaging, Setup, Setup, Telemedicine, Telemedicine, aspects: Flexibility, Ease of Use, Responsiveness, Cancellation, Availability, Time Consuming, Guidance, Availability, Improvements, sentiments: Negative, Positive, Positive, Negative, Negative, Negative, Neutral, Positive, Negative )))

### Review: title: Inflexible scheduling, time-consuming set up, content: The scheduling part of the app is absolutely horrible. I was trying to get some virtual counseling, but I’ve chosen a BetterHelp instead as it is so much easier to find a good counselor and schedule visits. In addition, you can message them and they message you right back. , , I have a visit for tomorrow that is listed as pending, and there’s absolutely no way to cancel it. And there is no way to message with a question about the appointment. This app is very inflexible., , And, when my husband went to set up his account, which is a dependent account because he’s on my insurance, it took almost an hour (after attempting to do it on the app) and then the doctor basically said just get some rest and take an anti-inflammatory. Well I appreciate having telemedicine, there is a lot to be improved here. ### Analysis: categories: (Scheduling, Scheduling, Messaging, Scheduling, Messaging, Setup, Setup, Telemedicine, Telemedicine) aspects: (Flexibility, Ease of Use, Responsiveness, Cancellation, Availability, Time Consuming, Guidance, Availability, Improvements) sentiments: (Negative, Positive, Positive, Negative, Negative, Negative, Neutral, Positive, Negative) )))

It is what it is

Clearly most of the 5 star reviews are fake. It’s obvious from the way they are written. Need to tone it down a bit when praising an app. , But let me be frank; this app was recommended by my employer’s health insurance as a way to reduce costs. I get that, my share of cost has gone up over the last few years and I would like to help reduce my premiums. Yet, I am still paying a fortune every month. Why should I be reduced to using an app when I pay so much? , , But, this review is about the app, not my insurance company. I need to keep the two opinions separate. The app does seem to function just fine. I have no problems with it’s function. I am, however, concerned with the privacy. I need to input a lot of personal information about myself and my wife. I am not comfortable with a third party having this much information. There is no way of leaving this information blank when registering. What happens to this info if Teladoc sells to a less scrupulous company or there is a breach of information?

Privacy, Value, Functionality

Privacy, Value, Functionality

negative, negative, positive

Privacy - Privacy - negative, Value - Value - negative, Functionality - Functionality - positive

### USER: It is what it is: Clearly most of the 5 star reviews are fake. It’s obvious from the way they are written. Need to tone it down a bit when praising an app. , But let me be frank; this app was recommended by my employer’s health insurance as a way to reduce costs. I get that, my share of cost has gone up over the last few years and I would like to help reduce my premiums. Yet, I am still paying a fortune every month. Why should I be reduced to using an app when I pay so much? , , But, this review is about the app, not my insurance company. I need to keep the two opinions separate. The app does seem to function just fine. I have no problems with it’s function. I am, however, concerned with the privacy. I need to input a lot of personal information about myself and my wife. I am not comfortable with a third party having this much information. There is no way of leaving this information blank when registering. What happens to this info if Teladoc sells to a less scrupulous company or there is a breach of information? ### ASSISTANT: Privacy - Privacy - negative, Value - Value - negative, Functionality - Functionality - positive )))

### Review: title: It is what it is, content: Clearly most of the 5 star reviews are fake. It’s obvious from the way they are written. Need to tone it down a bit when praising an app. , But let me be frank; this app was recommended by my employer’s health insurance as a way to reduce costs. I get that, my share of cost has gone up over the last few years and I would like to help reduce my premiums. Yet, I am still paying a fortune every month. Why should I be reduced to using an app when I pay so much? , , But, this review is about the app, not my insurance company. I need to keep the two opinions separate. The app does seem to function just fine. I have no problems with it’s function. I am, however, concerned with the privacy. I need to input a lot of personal information about myself and my wife. I am not comfortable with a third party having this much information. There is no way of leaving this information blank when registering. What happens to this info if Teladoc sells to a less scrupulous company or there is a breach of information? ### Analysis: categories: Privacy, Value, Functionality, aspects: Privacy, Value, Functionality, sentiments: negative, negative, positive )))

### Review: title: It is what it is, content: Clearly most of the 5 star reviews are fake. It’s obvious from the way they are written. Need to tone it down a bit when praising an app. , But let me be frank; this app was recommended by my employer’s health insurance as a way to reduce costs. I get that, my share of cost has gone up over the last few years and I would like to help reduce my premiums. Yet, I am still paying a fortune every month. Why should I be reduced to using an app when I pay so much? , , But, this review is about the app, not my insurance company. I need to keep the two opinions separate. The app does seem to function just fine. I have no problems with it’s function. I am, however, concerned with the privacy. I need to input a lot of personal information about myself and my wife. I am not comfortable with a third party having this much information. There is no way of leaving this information blank when registering. What happens to this info if Teladoc sells to a less scrupulous company or there is a breach of information? ### Analysis: categories: (Privacy, Value, Functionality) aspects: (Privacy, Value, Functionality) sentiments: (negative, negative, positive) )))

Useless

If you are an asthma patient do not use this program. They will take your money and then apologize why they can not help you. You will have to end up spending more money to go to urgent care so do not waste your time, just go to urgent care. Even if your an asthma patient having a sinus infection (which they say they treat and you know your body so you know that is what it is) the second you say you have wheezing they will not do anything to help you, just inform you that you need to be seen in person by a doctor. Even though a few months ago they were able to help you perfectly fine. I know it’s in my best interest to been seen in person but sometimes that can not happen and this was the best alternative, not any more!! Everything was fine to be done over the phone 3 years ago but again, not anymore!! Teladoc was no help and I do not see myself using this program again in the future

Health Services, Health Services

Helpfulness, Ease of access

negative, negative

Health Services - Helpfulness - negative, Health Services - Ease of access - negative

### USER: Useless: If you are an asthma patient do not use this program. They will take your money and then apologize why they can not help you. You will have to end up spending more money to go to urgent care so do not waste your time, just go to urgent care. Even if your an asthma patient having a sinus infection (which they say they treat and you know your body so you know that is what it is) the second you say you have wheezing they will not do anything to help you, just inform you that you need to be seen in person by a doctor. Even though a few months ago they were able to help you perfectly fine. I know it’s in my best interest to been seen in person but sometimes that can not happen and this was the best alternative, not any more!! Everything was fine to be done over the phone 3 years ago but again, not anymore!! Teladoc was no help and I do not see myself using this program again in the future ### ASSISTANT: Health Services - Helpfulness - negative, Health Services - Ease of access - negative )))

### Review: title: Useless, content: If you are an asthma patient do not use this program. They will take your money and then apologize why they can not help you. You will have to end up spending more money to go to urgent care so do not waste your time, just go to urgent care. Even if your an asthma patient having a sinus infection (which they say they treat and you know your body so you know that is what it is) the second you say you have wheezing they will not do anything to help you, just inform you that you need to be seen in person by a doctor. Even though a few months ago they were able to help you perfectly fine. I know it’s in my best interest to been seen in person but sometimes that can not happen and this was the best alternative, not any more!! Everything was fine to be done over the phone 3 years ago but again, not anymore!! Teladoc was no help and I do not see myself using this program again in the future ### Analysis: categories: Health Services, Health Services, aspects: Helpfulness, Ease of access, sentiments: negative, negative )))

### Review: title: Useless, content: If you are an asthma patient do not use this program. They will take your money and then apologize why they can not help you. You will have to end up spending more money to go to urgent care so do not waste your time, just go to urgent care. Even if your an asthma patient having a sinus infection (which they say they treat and you know your body so you know that is what it is) the second you say you have wheezing they will not do anything to help you, just inform you that you need to be seen in person by a doctor. Even though a few months ago they were able to help you perfectly fine. I know it’s in my best interest to been seen in person but sometimes that can not happen and this was the best alternative, not any more!! Everything was fine to be done over the phone 3 years ago but again, not anymore!! Teladoc was no help and I do not see myself using this program again in the future ### Analysis: categories: (Health Services, Health Services) aspects: (Helpfulness, Ease of access) sentiments: (negative, negative) )))

It’s been 12 hours and I still haven’t received my prescription

I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time.

Service, Process, Timeliness

Customer Service, Medication, Delivery

Negative, Negative, Negative

Service - Customer Service - Negative, Process - Medication - Negative, Timeliness - Delivery - Negative

### USER: It’s been 12 hours and I still haven’t received my prescription: I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time. ### ASSISTANT: Service - Customer Service - Negative, Process - Medication - Negative, Timeliness - Delivery - Negative )))

### Review: title: It’s been 12 hours and I still haven’t received my prescription, content: I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time. ### Analysis: categories: Service, Process, Timeliness, aspects: Customer Service, Medication, Delivery, sentiments: Negative, Negative, Negative )))

### Review: title: It’s been 12 hours and I still haven’t received my prescription, content: I talked to a doctor at 10 am on Tuesday. I tried calling the help line twice. Everyone that I dealt with was very nice on the phone but did not solve any of my problems as it has now been over twelve hours and I still was unable to receive my prescription after 12 hours. It’s just a simple antibiotic. I’m extremely disappointed in the service and will just go back to going to a walk in clinic. At least I can receive my medicine that way. I completely wasted a work day and now will have to miss another day to go somewhere else. The only reason I am giving two stars instead of one was because how nice the people were, even if their help was useless and a waste of my time. ### Analysis: categories: (Service, Process, Timeliness) aspects: (Customer Service, Medication, Delivery) sentiments: (Negative, Negative, Negative) )))

3 years ago I hated it, but now I love it

So, I had tried Teledoc a few years ago when I worked for a different company and they were unable to help me out and still charged me $40. I was pretty frustrated and swore I would never try it again. Well, now that I work for a new company but with the same insurance, I needed a doctor’s visit ASAP and work nights so it’s almost impossible to see a doctor. Teledoc got me connected to an actual doctor within 5-10 minutes who could prescribe me medicine for a cough I’ve had for weeks now. He even stated that if it didn’t get better to go to an urgent care and have a doctor actually listen to my chest. This was all at around 11pm! This costed me $0 as well. I also learned that you can find a therapist through Teledoc and for me personally it costed $17 for a therapy session when I’ve found some that were way more expensive. I’ve been putting off going to therapy for years. I have my first appointment on Monday and I’m beyond relieved. Give them a shot, it’s worth it.

Healthcare, Healthcare, Healthcare

Affordability, Accessibility, Effectiveness

Positive, Positive, Positive

Healthcare - Affordability - Positive, Healthcare - Accessibility - Positive, Healthcare - Effectiveness - Positive

### USER: 3 years ago I hated it, but now I love it: So, I had tried Teledoc a few years ago when I worked for a different company and they were unable to help me out and still charged me $40. I was pretty frustrated and swore I would never try it again. Well, now that I work for a new company but with the same insurance, I needed a doctor’s visit ASAP and work nights so it’s almost impossible to see a doctor. Teledoc got me connected to an actual doctor within 5-10 minutes who could prescribe me medicine for a cough I’ve had for weeks now. He even stated that if it didn’t get better to go to an urgent care and have a doctor actually listen to my chest. This was all at around 11pm! This costed me $0 as well. I also learned that you can find a therapist through Teledoc and for me personally it costed $17 for a therapy session when I’ve found some that were way more expensive. I’ve been putting off going to therapy for years. I have my first appointment on Monday and I’m beyond relieved. Give them a shot, it’s worth it. ### ASSISTANT: Healthcare - Affordability - Positive, Healthcare - Accessibility - Positive, Healthcare - Effectiveness - Positive )))

### Review: title: 3 years ago I hated it, but now I love it, content: So, I had tried Teledoc a few years ago when I worked for a different company and they were unable to help me out and still charged me $40. I was pretty frustrated and swore I would never try it again. Well, now that I work for a new company but with the same insurance, I needed a doctor’s visit ASAP and work nights so it’s almost impossible to see a doctor. Teledoc got me connected to an actual doctor within 5-10 minutes who could prescribe me medicine for a cough I’ve had for weeks now. He even stated that if it didn’t get better to go to an urgent care and have a doctor actually listen to my chest. This was all at around 11pm! This costed me $0 as well. I also learned that you can find a therapist through Teledoc and for me personally it costed $17 for a therapy session when I’ve found some that were way more expensive. I’ve been putting off going to therapy for years. I have my first appointment on Monday and I’m beyond relieved. Give them a shot, it’s worth it. ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Affordability, Accessibility, Effectiveness, sentiments: Positive, Positive, Positive )))

### Review: title: 3 years ago I hated it, but now I love it, content: So, I had tried Teledoc a few years ago when I worked for a different company and they were unable to help me out and still charged me $40. I was pretty frustrated and swore I would never try it again. Well, now that I work for a new company but with the same insurance, I needed a doctor’s visit ASAP and work nights so it’s almost impossible to see a doctor. Teledoc got me connected to an actual doctor within 5-10 minutes who could prescribe me medicine for a cough I’ve had for weeks now. He even stated that if it didn’t get better to go to an urgent care and have a doctor actually listen to my chest. This was all at around 11pm! This costed me $0 as well. I also learned that you can find a therapist through Teledoc and for me personally it costed $17 for a therapy session when I’ve found some that were way more expensive. I’ve been putting off going to therapy for years. I have my first appointment on Monday and I’m beyond relieved. Give them a shot, it’s worth it. ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Affordability, Accessibility, Effectiveness) sentiments: (Positive, Positive, Positive) )))

This is the future of routine medicine....

I can’t say enough about how convenient & efficient this service is. I find myself with a bad tooth on a Saturday morning. Infection is spreading across my face. I would normally wait until Monday to see my dentist who would want to get the infection under control. After a teleconference with a Teladoc doctor, I am able to start antibiotics today and get a 2 day head start on infection control. The doctor called me less than a minute after submitting my request on the app. I didn’t have to leave my house, wait in a room with other sick folks. We should have been doing this for years.

Healthcare Service, Healthcare Service, Healthcare Service, Healthcare Service, Healthcare Service

Convenience, Efficiency, Infection Control, Ease of Use, Timeliness

Positive, Positive, Positive, Positive, Positive

Healthcare Service - Convenience - Positive, Healthcare Service - Efficiency - Positive, Healthcare Service - Infection Control - Positive, Healthcare Service - Ease of Use - Positive, Healthcare Service - Timeliness - Positive

### USER: This is the future of routine medicine....: I can’t say enough about how convenient & efficient this service is. I find myself with a bad tooth on a Saturday morning. Infection is spreading across my face. I would normally wait until Monday to see my dentist who would want to get the infection under control. After a teleconference with a Teladoc doctor, I am able to start antibiotics today and get a 2 day head start on infection control. The doctor called me less than a minute after submitting my request on the app. I didn’t have to leave my house, wait in a room with other sick folks. We should have been doing this for years. ### ASSISTANT: Healthcare Service - Convenience - Positive, Healthcare Service - Efficiency - Positive, Healthcare Service - Infection Control - Positive, Healthcare Service - Ease of Use - Positive, Healthcare Service - Timeliness - Positive )))

### Review: title: This is the future of routine medicine...., content: I can’t say enough about how convenient & efficient this service is. I find myself with a bad tooth on a Saturday morning. Infection is spreading across my face. I would normally wait until Monday to see my dentist who would want to get the infection under control. After a teleconference with a Teladoc doctor, I am able to start antibiotics today and get a 2 day head start on infection control. The doctor called me less than a minute after submitting my request on the app. I didn’t have to leave my house, wait in a room with other sick folks. We should have been doing this for years. ### Analysis: categories: Healthcare Service, Healthcare Service, Healthcare Service, Healthcare Service, Healthcare Service, aspects: Convenience, Efficiency, Infection Control, Ease of Use, Timeliness, sentiments: Positive, Positive, Positive, Positive, Positive )))

### Review: title: This is the future of routine medicine...., content: I can’t say enough about how convenient & efficient this service is. I find myself with a bad tooth on a Saturday morning. Infection is spreading across my face. I would normally wait until Monday to see my dentist who would want to get the infection under control. After a teleconference with a Teladoc doctor, I am able to start antibiotics today and get a 2 day head start on infection control. The doctor called me less than a minute after submitting my request on the app. I didn’t have to leave my house, wait in a room with other sick folks. We should have been doing this for years. ### Analysis: categories: (Healthcare Service, Healthcare Service, Healthcare Service, Healthcare Service, Healthcare Service) aspects: (Convenience, Efficiency, Infection Control, Ease of Use, Timeliness) sentiments: (Positive, Positive, Positive, Positive, Positive) )))

Professional

Strangely professional doctors. I had UTI issues twice in the same week and both doctors were able to prescribe me different medication‘s. The second doctor was able to issue me a sickleave letter/notice for school/work. I didn’t use that letter but I really appreciate it that that feature was there for anyone who does need that. It has name date of appointment and doctors name. I highly recommend this app to anybody who lives in remote or urban parts of California. I’m not sure how it works in other states, but my health/medical insurance covered me completely for anything via Teladoc. Although I have only use the app twice now, I will use it again happily.

Medical, Medical, Medical, Service, Financial

Doctors, Medication, Sickleave notice, Accessibility, Coverage

positive, positive, positive, positive, positive

Medical - Doctors - positive, Medical - Medication - positive, Medical - Sickleave notice - positive, Service - Accessibility - positive, Financial - Coverage - positive

### USER: Professional: Strangely professional doctors. I had UTI issues twice in the same week and both doctors were able to prescribe me different medication‘s. The second doctor was able to issue me a sickleave letter/notice for school/work. I didn’t use that letter but I really appreciate it that that feature was there for anyone who does need that. It has name date of appointment and doctors name. I highly recommend this app to anybody who lives in remote or urban parts of California. I’m not sure how it works in other states, but my health/medical insurance covered me completely for anything via Teladoc. Although I have only use the app twice now, I will use it again happily. ### ASSISTANT: Medical - Doctors - positive, Medical - Medication - positive, Medical - Sickleave notice - positive, Service - Accessibility - positive, Financial - Coverage - positive )))

### Review: title: Professional, content: Strangely professional doctors. I had UTI issues twice in the same week and both doctors were able to prescribe me different medication‘s. The second doctor was able to issue me a sickleave letter/notice for school/work. I didn’t use that letter but I really appreciate it that that feature was there for anyone who does need that. It has name date of appointment and doctors name. I highly recommend this app to anybody who lives in remote or urban parts of California. I’m not sure how it works in other states, but my health/medical insurance covered me completely for anything via Teladoc. Although I have only use the app twice now, I will use it again happily. ### Analysis: categories: Medical, Medical, Medical, Service, Financial, aspects: Doctors, Medication, Sickleave notice, Accessibility, Coverage, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Professional, content: Strangely professional doctors. I had UTI issues twice in the same week and both doctors were able to prescribe me different medication‘s. The second doctor was able to issue me a sickleave letter/notice for school/work. I didn’t use that letter but I really appreciate it that that feature was there for anyone who does need that. It has name date of appointment and doctors name. I highly recommend this app to anybody who lives in remote or urban parts of California. I’m not sure how it works in other states, but my health/medical insurance covered me completely for anything via Teladoc. Although I have only use the app twice now, I will use it again happily. ### Analysis: categories: (Medical, Medical, Medical, Service, Financial) aspects: (Doctors, Medication, Sickleave notice, Accessibility, Coverage) sentiments: (positive, positive, positive, positive, positive) )))

Don’t rely on it for therapy

The app has failed me almost every time I’ve tried to use it. After trying to schedule with 5 providers and being told 24 hours later they could not accept appointments I finally was confirmed with a great provider. The first consult went fine. We scheduled a follow up and I was in the waiting room for 15 minutes and the provider cancelled saying he was unable to see me. Although he had sooner availability to schedule, I had to wait 4 days to reschedule because of the app. THEN the continue button failed on the app two days in a row so I couldn’t reschedule until a week later. I called Teladoc multiple times and they were helpless. I left multiple messages with behavioral health and never got a call back. I feel sorry for the providers, nobody should have to go through these hoops who are seeking therapy.

App-Review, App-Review, App-Review, App-Review

Booking process, Provider, Appointment Scheduling, Customer Service

negative, negative, negative, negative

App-Review - Booking process - negative, App-Review - Provider - negative, App-Review - Appointment Scheduling - negative, App-Review - Customer Service - negative

### USER: Don’t rely on it for therapy: The app has failed me almost every time I’ve tried to use it. After trying to schedule with 5 providers and being told 24 hours later they could not accept appointments I finally was confirmed with a great provider. The first consult went fine. We scheduled a follow up and I was in the waiting room for 15 minutes and the provider cancelled saying he was unable to see me. Although he had sooner availability to schedule, I had to wait 4 days to reschedule because of the app. THEN the continue button failed on the app two days in a row so I couldn’t reschedule until a week later. I called Teladoc multiple times and they were helpless. I left multiple messages with behavioral health and never got a call back. I feel sorry for the providers, nobody should have to go through these hoops who are seeking therapy. ### ASSISTANT: App-Review - Booking process - negative, App-Review - Provider - negative, App-Review - Appointment Scheduling - negative, App-Review - Customer Service - negative )))

### Review: title: Don’t rely on it for therapy, content: The app has failed me almost every time I’ve tried to use it. After trying to schedule with 5 providers and being told 24 hours later they could not accept appointments I finally was confirmed with a great provider. The first consult went fine. We scheduled a follow up and I was in the waiting room for 15 minutes and the provider cancelled saying he was unable to see me. Although he had sooner availability to schedule, I had to wait 4 days to reschedule because of the app. THEN the continue button failed on the app two days in a row so I couldn’t reschedule until a week later. I called Teladoc multiple times and they were helpless. I left multiple messages with behavioral health and never got a call back. I feel sorry for the providers, nobody should have to go through these hoops who are seeking therapy. ### Analysis: categories: App-Review, App-Review, App-Review, App-Review, aspects: Booking process, Provider, Appointment Scheduling, Customer Service, sentiments: negative, negative, negative, negative )))

### Review: title: Don’t rely on it for therapy, content: The app has failed me almost every time I’ve tried to use it. After trying to schedule with 5 providers and being told 24 hours later they could not accept appointments I finally was confirmed with a great provider. The first consult went fine. We scheduled a follow up and I was in the waiting room for 15 minutes and the provider cancelled saying he was unable to see me. Although he had sooner availability to schedule, I had to wait 4 days to reschedule because of the app. THEN the continue button failed on the app two days in a row so I couldn’t reschedule until a week later. I called Teladoc multiple times and they were helpless. I left multiple messages with behavioral health and never got a call back. I feel sorry for the providers, nobody should have to go through these hoops who are seeking therapy. ### Analysis: categories: (App-Review, App-Review, App-Review, App-Review) aspects: (Booking process, Provider, Appointment Scheduling, Customer Service) sentiments: (negative, negative, negative, negative) )))

Meh

The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor.

Communication, Communication, Prescription, Prescription, Overall

responsiveness, correctness, duration, purpose, usefulness

negative, negative, negative, negative, negative

Communication - responsiveness - negative, Communication - correctness - negative, Prescription - duration - negative, Prescription - purpose - negative, Overall - usefulness - negative

### USER: Meh: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### ASSISTANT: Communication - responsiveness - negative, Communication - correctness - negative, Prescription - duration - negative, Prescription - purpose - negative, Overall - usefulness - negative )))

### Review: title: Meh, content: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### Analysis: categories: Communication, Communication, Prescription, Prescription, Overall, aspects: responsiveness, correctness, duration, purpose, usefulness, sentiments: negative, negative, negative, negative, negative )))

### Review: title: Meh, content: The app is slow and communication was slow. I have Psoriasis and previously went into a dermatologist once a year and they would give me a yearly prescription. This time I tried Teledoc and initially it seemed to go well. Submitted my case was fairly simple and I got a reply the next day confirming Psoriasis and a prescription to be sent to my pharmacy. However they sent the prescription wrong or something, as the pharmacy then had to reach back out to the doctor for confirmation of something. This is where things became very slow regarding communication with the Teledoc doctor. Also, the prescription wasn’t for a year, they said, “We are not permitted to give that many refills through Teledoc since Teledoc is for acute issues not chronic, ongoing care.” - ok... except that Psoriasis is usually a chronic ongoing care thing so... that’s stupid., , I will not be using Teledoc anymore as it’s slow and seems almost pointless. Better to just go straight to your doctor. ### Analysis: categories: (Communication, Communication, Prescription, Prescription, Overall) aspects: (responsiveness, correctness, duration, purpose, usefulness) sentiments: (negative, negative, negative, negative, negative) )))

Quick and Convenient!

I had my first Teladoc encounter with Dr. Zahoor Hassan for an ear infection. I am extremely prone so I know what it is and most providers where I live will still want you to come in. As someone who works full time and is a mother getting to a doctor is sometimes impossible. Especially with the wait time. I was able to speak with Dr. Hassan immediately, who was very kind, and he sent a prescription after I briefly explained what was going on and that was it! I did not have to travel and was able to get right back to work. I’m so grateful for this service!

Convenience, Convenience, Service, Convenience

Wait Time, Travel, Doctor's Kindness, Immediate Attention

Positive, Positive, Positive, Positive

Convenience - Wait Time - Positive, Convenience - Travel - Positive, Service - Doctor's Kindness - Positive, Convenience - Immediate Attention - Positive

### USER: Quick and Convenient!: I had my first Teladoc encounter with Dr. Zahoor Hassan for an ear infection. I am extremely prone so I know what it is and most providers where I live will still want you to come in. As someone who works full time and is a mother getting to a doctor is sometimes impossible. Especially with the wait time. I was able to speak with Dr. Hassan immediately, who was very kind, and he sent a prescription after I briefly explained what was going on and that was it! I did not have to travel and was able to get right back to work. I’m so grateful for this service! ### ASSISTANT: Convenience - Wait Time - Positive, Convenience - Travel - Positive, Service - Doctor's Kindness - Positive, Convenience - Immediate Attention - Positive )))

### Review: title: Quick and Convenient!, content: I had my first Teladoc encounter with Dr. Zahoor Hassan for an ear infection. I am extremely prone so I know what it is and most providers where I live will still want you to come in. As someone who works full time and is a mother getting to a doctor is sometimes impossible. Especially with the wait time. I was able to speak with Dr. Hassan immediately, who was very kind, and he sent a prescription after I briefly explained what was going on and that was it! I did not have to travel and was able to get right back to work. I’m so grateful for this service! ### Analysis: categories: Convenience, Convenience, Service, Convenience, aspects: Wait Time, Travel, Doctor's Kindness, Immediate Attention, sentiments: Positive, Positive, Positive, Positive )))

### Review: title: Quick and Convenient!, content: I had my first Teladoc encounter with Dr. Zahoor Hassan for an ear infection. I am extremely prone so I know what it is and most providers where I live will still want you to come in. As someone who works full time and is a mother getting to a doctor is sometimes impossible. Especially with the wait time. I was able to speak with Dr. Hassan immediately, who was very kind, and he sent a prescription after I briefly explained what was going on and that was it! I did not have to travel and was able to get right back to work. I’m so grateful for this service! ### Analysis: categories: (Convenience, Convenience, Service, Convenience) aspects: (Wait Time, Travel, Doctor's Kindness, Immediate Attention) sentiments: (Positive, Positive, Positive, Positive) )))

Great service!

I have a UTI and it was so nice not having to wait to get an appointment with my primary doctor or have to go to urgent care. When I scheduled the appointment, I included photos of my at home UTI test showing results were positive. Dr. Her was very nice and professional. He asked me about my symptoms and looked at the photos I sent him of the at home test results. He confirmed I had a UTI and sent over an antibiotic to my pharmacy. Just a couple of minutes on the phone verses sitting in a waiting room forever to see a Dr. I will always use Teledoc for noN-emergency issues from now on! I absolutely LOVE Teledoc and will recommend it to everyone!

Healthcare, Healthcare, Healthcare, Healthcare, Healthcare

Service, Appointment wait time, Doctor, Appointment scheduling, Communication

positive, positive, positive, positive, positive

Healthcare - Service - positive, Healthcare - Appointment wait time - positive, Healthcare - Doctor - positive, Healthcare - Appointment scheduling - positive, Healthcare - Communication - positive

### USER: Great service!: I have a UTI and it was so nice not having to wait to get an appointment with my primary doctor or have to go to urgent care. When I scheduled the appointment, I included photos of my at home UTI test showing results were positive. Dr. Her was very nice and professional. He asked me about my symptoms and looked at the photos I sent him of the at home test results. He confirmed I had a UTI and sent over an antibiotic to my pharmacy. Just a couple of minutes on the phone verses sitting in a waiting room forever to see a Dr. I will always use Teledoc for noN-emergency issues from now on! I absolutely LOVE Teledoc and will recommend it to everyone! ### ASSISTANT: Healthcare - Service - positive, Healthcare - Appointment wait time - positive, Healthcare - Doctor - positive, Healthcare - Appointment scheduling - positive, Healthcare - Communication - positive )))

### Review: title: Great service!, content: I have a UTI and it was so nice not having to wait to get an appointment with my primary doctor or have to go to urgent care. When I scheduled the appointment, I included photos of my at home UTI test showing results were positive. Dr. Her was very nice and professional. He asked me about my symptoms and looked at the photos I sent him of the at home test results. He confirmed I had a UTI and sent over an antibiotic to my pharmacy. Just a couple of minutes on the phone verses sitting in a waiting room forever to see a Dr. I will always use Teledoc for noN-emergency issues from now on! I absolutely LOVE Teledoc and will recommend it to everyone! ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, aspects: Service, Appointment wait time, Doctor, Appointment scheduling, Communication, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Great service!, content: I have a UTI and it was so nice not having to wait to get an appointment with my primary doctor or have to go to urgent care. When I scheduled the appointment, I included photos of my at home UTI test showing results were positive. Dr. Her was very nice and professional. He asked me about my symptoms and looked at the photos I sent him of the at home test results. He confirmed I had a UTI and sent over an antibiotic to my pharmacy. Just a couple of minutes on the phone verses sitting in a waiting room forever to see a Dr. I will always use Teledoc for noN-emergency issues from now on! I absolutely LOVE Teledoc and will recommend it to everyone! ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Service, Appointment wait time, Doctor, Appointment scheduling, Communication) sentiments: (positive, positive, positive, positive, positive) )))

Complete joke don’t waist time or $

Complete joke and criminal to charge patients and bill insurance companies with no intention of actually treating illness. You shouldn’t have to convince a Dr of Illness if symptoms are self explanatory. Dr. Diab didn’t even write up my sons report with an ounce of accuracy. My son had an upper respiratory infection secondary to 8 days of flu and or cold. I explained my son was completely better with no symptoms for one day after the virus ran its course and then next day woke up with upper respiratory/chest cough, green phlegm, hoarseness and another fever. He recommended two additional days out of school with over the counter mucinex and Tylenol. In Dr. Diab’s report of our consult he wrote the reason for my call was for sinusitis and possible ear infection which I didn’t once mention either of those symptoms., , Ended up using Walgreens VideoMD and Dr there talked to my son and I both and said he needed an antibiotic.

Healthcare, Healthcare, Healthcare

Billing, Diagnosis, Treatment Plan

Negative, Negative, Negative

Healthcare - Billing - Negative, Healthcare - Diagnosis - Negative, Healthcare - Treatment Plan - Negative

### USER: Complete joke don’t waist time or $: Complete joke and criminal to charge patients and bill insurance companies with no intention of actually treating illness. You shouldn’t have to convince a Dr of Illness if symptoms are self explanatory. Dr. Diab didn’t even write up my sons report with an ounce of accuracy. My son had an upper respiratory infection secondary to 8 days of flu and or cold. I explained my son was completely better with no symptoms for one day after the virus ran its course and then next day woke up with upper respiratory/chest cough, green phlegm, hoarseness and another fever. He recommended two additional days out of school with over the counter mucinex and Tylenol. In Dr. Diab’s report of our consult he wrote the reason for my call was for sinusitis and possible ear infection which I didn’t once mention either of those symptoms., , Ended up using Walgreens VideoMD and Dr there talked to my son and I both and said he needed an antibiotic. ### ASSISTANT: Healthcare - Billing - Negative, Healthcare - Diagnosis - Negative, Healthcare - Treatment Plan - Negative )))

### Review: title: Complete joke don’t waist time or $, content: Complete joke and criminal to charge patients and bill insurance companies with no intention of actually treating illness. You shouldn’t have to convince a Dr of Illness if symptoms are self explanatory. Dr. Diab didn’t even write up my sons report with an ounce of accuracy. My son had an upper respiratory infection secondary to 8 days of flu and or cold. I explained my son was completely better with no symptoms for one day after the virus ran its course and then next day woke up with upper respiratory/chest cough, green phlegm, hoarseness and another fever. He recommended two additional days out of school with over the counter mucinex and Tylenol. In Dr. Diab’s report of our consult he wrote the reason for my call was for sinusitis and possible ear infection which I didn’t once mention either of those symptoms., , Ended up using Walgreens VideoMD and Dr there talked to my son and I both and said he needed an antibiotic. ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Billing, Diagnosis, Treatment Plan, sentiments: Negative, Negative, Negative )))

### Review: title: Complete joke don’t waist time or $, content: Complete joke and criminal to charge patients and bill insurance companies with no intention of actually treating illness. You shouldn’t have to convince a Dr of Illness if symptoms are self explanatory. Dr. Diab didn’t even write up my sons report with an ounce of accuracy. My son had an upper respiratory infection secondary to 8 days of flu and or cold. I explained my son was completely better with no symptoms for one day after the virus ran its course and then next day woke up with upper respiratory/chest cough, green phlegm, hoarseness and another fever. He recommended two additional days out of school with over the counter mucinex and Tylenol. In Dr. Diab’s report of our consult he wrote the reason for my call was for sinusitis and possible ear infection which I didn’t once mention either of those symptoms., , Ended up using Walgreens VideoMD and Dr there talked to my son and I both and said he needed an antibiotic. ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Billing, Diagnosis, Treatment Plan) sentiments: (Negative, Negative, Negative) )))

Very good customer service

I tried it first time today when I found the urgent cares near me were all closed. Within 10 mins a doctor talked to me and prescribed me after carefully examined in the video call. I had my prescription sent to a pharmacy which was closed already. But I called the customer service and they were very patient and helped me transferring my prescription to another 24/7 pharmacy. For some reason the prescription didn’t go through the pharmacy’s system at first, but I called customer service again and they managed to find someone in their clinical department to dial in the pharmacy for my prescription and it worked. Very satisfied.

Customer Service

Customer Service

positive

Customer Service - Customer Service - positive

### USER: Very good customer service: I tried it first time today when I found the urgent cares near me were all closed. Within 10 mins a doctor talked to me and prescribed me after carefully examined in the video call. I had my prescription sent to a pharmacy which was closed already. But I called the customer service and they were very patient and helped me transferring my prescription to another 24/7 pharmacy. For some reason the prescription didn’t go through the pharmacy’s system at first, but I called customer service again and they managed to find someone in their clinical department to dial in the pharmacy for my prescription and it worked. Very satisfied. ### ASSISTANT: Customer Service - Customer Service - positive )))

### Review: title: Very good customer service, content: I tried it first time today when I found the urgent cares near me were all closed. Within 10 mins a doctor talked to me and prescribed me after carefully examined in the video call. I had my prescription sent to a pharmacy which was closed already. But I called the customer service and they were very patient and helped me transferring my prescription to another 24/7 pharmacy. For some reason the prescription didn’t go through the pharmacy’s system at first, but I called customer service again and they managed to find someone in their clinical department to dial in the pharmacy for my prescription and it worked. Very satisfied. ### Analysis: categories: Customer Service, aspects: Customer Service, sentiments: positive )))

### Review: title: Very good customer service, content: I tried it first time today when I found the urgent cares near me were all closed. Within 10 mins a doctor talked to me and prescribed me after carefully examined in the video call. I had my prescription sent to a pharmacy which was closed already. But I called the customer service and they were very patient and helped me transferring my prescription to another 24/7 pharmacy. For some reason the prescription didn’t go through the pharmacy’s system at first, but I called customer service again and they managed to find someone in their clinical department to dial in the pharmacy for my prescription and it worked. Very satisfied. ### Analysis: categories: (Customer Service) aspects: (Customer Service) sentiments: (positive) )))

2 calls to customer service 2 hours and twelve minutes no consultation

I have used video conferencing doctor services before. Make your appointment and within 30 minutes you are speaking with a physician. Teladoc? 40 minutes after putting in for a consult for a severe sinus infection that is getting so painful after treating for a week with musinex afrin and ibuprofen that my teeth, left side of my scalp hurts to touch or eat; I called customer service about the extensive wait. The suggestion? Let’s change it from a video conference to a phone call. An hour and 20 minutes later, I call back. “Let me check on that for you... you are still in queue to be consulted.” I canceled. I could have gone to my local urgent care and been out in40 minutes. Now my pharmacy is closed. What is convenient about a physician service that never talks to you or helps. Thanks for the wonderful night of restlessness due to pain I am in for!

Customer Service, Customer Service, Convenience, Convenience

Timeliness of Response, Helpfulness, Effectiveness, Availability

negative, negative, negative, negative

Customer Service - Timeliness of Response - negative, Customer Service - Helpfulness - negative, Convenience - Effectiveness - negative, Convenience - Availability - negative

### USER: 2 calls to customer service 2 hours and twelve minutes no consultation: I have used video conferencing doctor services before. Make your appointment and within 30 minutes you are speaking with a physician. Teladoc? 40 minutes after putting in for a consult for a severe sinus infection that is getting so painful after treating for a week with musinex afrin and ibuprofen that my teeth, left side of my scalp hurts to touch or eat; I called customer service about the extensive wait. The suggestion? Let’s change it from a video conference to a phone call. An hour and 20 minutes later, I call back. “Let me check on that for you... you are still in queue to be consulted.” I canceled. I could have gone to my local urgent care and been out in40 minutes. Now my pharmacy is closed. What is convenient about a physician service that never talks to you or helps. Thanks for the wonderful night of restlessness due to pain I am in for! ### ASSISTANT: Customer Service - Timeliness of Response - negative, Customer Service - Helpfulness - negative, Convenience - Effectiveness - negative, Convenience - Availability - negative )))

### Review: title: 2 calls to customer service 2 hours and twelve minutes no consultation, content: I have used video conferencing doctor services before. Make your appointment and within 30 minutes you are speaking with a physician. Teladoc? 40 minutes after putting in for a consult for a severe sinus infection that is getting so painful after treating for a week with musinex afrin and ibuprofen that my teeth, left side of my scalp hurts to touch or eat; I called customer service about the extensive wait. The suggestion? Let’s change it from a video conference to a phone call. An hour and 20 minutes later, I call back. “Let me check on that for you... you are still in queue to be consulted.” I canceled. I could have gone to my local urgent care and been out in40 minutes. Now my pharmacy is closed. What is convenient about a physician service that never talks to you or helps. Thanks for the wonderful night of restlessness due to pain I am in for! ### Analysis: categories: Customer Service, Customer Service, Convenience, Convenience, aspects: Timeliness of Response, Helpfulness, Effectiveness, Availability, sentiments: negative, negative, negative, negative )))

### Review: title: 2 calls to customer service 2 hours and twelve minutes no consultation, content: I have used video conferencing doctor services before. Make your appointment and within 30 minutes you are speaking with a physician. Teladoc? 40 minutes after putting in for a consult for a severe sinus infection that is getting so painful after treating for a week with musinex afrin and ibuprofen that my teeth, left side of my scalp hurts to touch or eat; I called customer service about the extensive wait. The suggestion? Let’s change it from a video conference to a phone call. An hour and 20 minutes later, I call back. “Let me check on that for you... you are still in queue to be consulted.” I canceled. I could have gone to my local urgent care and been out in40 minutes. Now my pharmacy is closed. What is convenient about a physician service that never talks to you or helps. Thanks for the wonderful night of restlessness due to pain I am in for! ### Analysis: categories: (Customer Service, Customer Service, Convenience, Convenience) aspects: (Timeliness of Response, Helpfulness, Effectiveness, Availability) sentiments: (negative, negative, negative, negative) )))

18 hours later, and I still don’t have the prescription…

First, it took 3 hours to get a doctor on the video conference. Then it took only 2 minutes for the doctor to diagnose my problem and said she’d send in the prescription to the pharmacy. This was at 5:30 pm. Soon after, the Teladoc website and app crashed for the rest of the night, making the after-visit summary inaccessible. They also weren’t answering the phones or emails. Today, I called again and finally got word that the prescription was going to be sent. BUT the directions sent to the pharmacy didn’t match the amount of medicine on the script, so the pharmacy wouldn’t fill it. And now I’m being sent straight to voicemail. My infection is getting worse, and I’m regretting ALL the time I’ve wasted on the phone. Good healthcare shouldn’t be this hard. Ever.

Communication, Functionality, Communication, Functionality, Ease of Use, Communication, Communication

Call Waiting, Crash, Texting, Video Conferencing, After-Visit Summary, Email, Phone

Negative, Negative, Negative, Negative, Negative, Negative, Negative

Communication - Call Waiting - Negative, Functionality - Crash - Negative, Communication - Texting - Negative, Functionality - Video Conferencing - Negative, Ease of Use - After-Visit Summary - Negative, Communication - Email - Negative, Communication - Phone - Negative

### USER: 18 hours later, and I still don’t have the prescription…: First, it took 3 hours to get a doctor on the video conference. Then it took only 2 minutes for the doctor to diagnose my problem and said she’d send in the prescription to the pharmacy. This was at 5:30 pm. Soon after, the Teladoc website and app crashed for the rest of the night, making the after-visit summary inaccessible. They also weren’t answering the phones or emails. Today, I called again and finally got word that the prescription was going to be sent. BUT the directions sent to the pharmacy didn’t match the amount of medicine on the script, so the pharmacy wouldn’t fill it. And now I’m being sent straight to voicemail. My infection is getting worse, and I’m regretting ALL the time I’ve wasted on the phone. Good healthcare shouldn’t be this hard. Ever. ### ASSISTANT: Communication - Call Waiting - Negative, Functionality - Crash - Negative, Communication - Texting - Negative, Functionality - Video Conferencing - Negative, Ease of Use - After-Visit Summary - Negative, Communication - Email - Negative, Communication - Phone - Negative )))

### Review: title: 18 hours later, and I still don’t have the prescription…, content: First, it took 3 hours to get a doctor on the video conference. Then it took only 2 minutes for the doctor to diagnose my problem and said she’d send in the prescription to the pharmacy. This was at 5:30 pm. Soon after, the Teladoc website and app crashed for the rest of the night, making the after-visit summary inaccessible. They also weren’t answering the phones or emails. Today, I called again and finally got word that the prescription was going to be sent. BUT the directions sent to the pharmacy didn’t match the amount of medicine on the script, so the pharmacy wouldn’t fill it. And now I’m being sent straight to voicemail. My infection is getting worse, and I’m regretting ALL the time I’ve wasted on the phone. Good healthcare shouldn’t be this hard. Ever. ### Analysis: categories: Communication, Functionality, Communication, Functionality, Ease of Use, Communication, Communication, aspects: Call Waiting, Crash, Texting, Video Conferencing, After-Visit Summary, Email, Phone, sentiments: Negative, Negative, Negative, Negative, Negative, Negative, Negative )))

### Review: title: 18 hours later, and I still don’t have the prescription…, content: First, it took 3 hours to get a doctor on the video conference. Then it took only 2 minutes for the doctor to diagnose my problem and said she’d send in the prescription to the pharmacy. This was at 5:30 pm. Soon after, the Teladoc website and app crashed for the rest of the night, making the after-visit summary inaccessible. They also weren’t answering the phones or emails. Today, I called again and finally got word that the prescription was going to be sent. BUT the directions sent to the pharmacy didn’t match the amount of medicine on the script, so the pharmacy wouldn’t fill it. And now I’m being sent straight to voicemail. My infection is getting worse, and I’m regretting ALL the time I’ve wasted on the phone. Good healthcare shouldn’t be this hard. Ever. ### Analysis: categories: (Communication, Functionality, Communication, Functionality, Ease of Use, Communication, Communication) aspects: (Call Waiting, Crash, Texting, Video Conferencing, After-Visit Summary, Email, Phone) sentiments: (Negative, Negative, Negative, Negative, Negative, Negative, Negative) )))

Dr. Was not thorough spent 2 mins on phone call

This place is a scam! I decided to try Teladoc when I was having a pain in my shoulder I was charged $45 and got a call from a dr. Who asked me what is the problem today? I told her I was having a pain in my shoulder and she said I need to go to the nearest emergency room because I may be having a heart attack? So I got to the ER and the doctors there told me that the teladoc should have asked more questions about my symptoms before just telling me to go the ER! Not only did I panic I thankfully was not having a heart attack. This was a very suspicious service in my opinion. They were quick to get the $45 copay but didn’t come through on their part of a thorough phone visit! There is a free line called “Ask a nurse” that I would’ve gotten a better phone check up.

Healthcare

Service

negative

Healthcare - Service - negative

### USER: Dr. Was not thorough spent 2 mins on phone call: This place is a scam! I decided to try Teladoc when I was having a pain in my shoulder I was charged $45 and got a call from a dr. Who asked me what is the problem today? I told her I was having a pain in my shoulder and she said I need to go to the nearest emergency room because I may be having a heart attack? So I got to the ER and the doctors there told me that the teladoc should have asked more questions about my symptoms before just telling me to go the ER! Not only did I panic I thankfully was not having a heart attack. This was a very suspicious service in my opinion. They were quick to get the $45 copay but didn’t come through on their part of a thorough phone visit! There is a free line called “Ask a nurse” that I would’ve gotten a better phone check up. ### ASSISTANT: Healthcare - Service - negative )))

### Review: title: Dr. Was not thorough spent 2 mins on phone call, content: This place is a scam! I decided to try Teladoc when I was having a pain in my shoulder I was charged $45 and got a call from a dr. Who asked me what is the problem today? I told her I was having a pain in my shoulder and she said I need to go to the nearest emergency room because I may be having a heart attack? So I got to the ER and the doctors there told me that the teladoc should have asked more questions about my symptoms before just telling me to go the ER! Not only did I panic I thankfully was not having a heart attack. This was a very suspicious service in my opinion. They were quick to get the $45 copay but didn’t come through on their part of a thorough phone visit! There is a free line called “Ask a nurse” that I would’ve gotten a better phone check up. ### Analysis: categories: Healthcare, aspects: Service, sentiments: negative )))

### Review: title: Dr. Was not thorough spent 2 mins on phone call, content: This place is a scam! I decided to try Teladoc when I was having a pain in my shoulder I was charged $45 and got a call from a dr. Who asked me what is the problem today? I told her I was having a pain in my shoulder and she said I need to go to the nearest emergency room because I may be having a heart attack? So I got to the ER and the doctors there told me that the teladoc should have asked more questions about my symptoms before just telling me to go the ER! Not only did I panic I thankfully was not having a heart attack. This was a very suspicious service in my opinion. They were quick to get the $45 copay but didn’t come through on their part of a thorough phone visit! There is a free line called “Ask a nurse” that I would’ve gotten a better phone check up. ### Analysis: categories: (Healthcare) aspects: (Service) sentiments: (negative) )))

Easy peezy lemon squeezy

Thank you Teledoc! For what I would typically spend to go to a doc at an urgent care, I can spend 10$, show them the same things over the phone and have quick, immediate care, and prescriptions filled. The one time it took way longer than it should have we were refunded the $10 fee. The only thing I wish was changed is prescriptions. I needed a refill on my Xanax for a flight, and he couldn’t prescribe it, even though it was already prescribed by my typical primary doc. Same goes for anything like that (pain meds and anything controlled). Other than that my family has had consistently been pleased with Teledoc.

Healthcare, Healthcare, Healthcare

Fee, Care, Prescription

positive, positive, negative

Healthcare - Fee - positive, Healthcare - Care - positive, Healthcare - Prescription - negative

### USER: Easy peezy lemon squeezy: Thank you Teledoc! For what I would typically spend to go to a doc at an urgent care, I can spend 10$, show them the same things over the phone and have quick, immediate care, and prescriptions filled. The one time it took way longer than it should have we were refunded the $10 fee. The only thing I wish was changed is prescriptions. I needed a refill on my Xanax for a flight, and he couldn’t prescribe it, even though it was already prescribed by my typical primary doc. Same goes for anything like that (pain meds and anything controlled). Other than that my family has had consistently been pleased with Teledoc. ### ASSISTANT: Healthcare - Fee - positive, Healthcare - Care - positive, Healthcare - Prescription - negative )))

### Review: title: Easy peezy lemon squeezy, content: Thank you Teledoc! For what I would typically spend to go to a doc at an urgent care, I can spend 10$, show them the same things over the phone and have quick, immediate care, and prescriptions filled. The one time it took way longer than it should have we were refunded the $10 fee. The only thing I wish was changed is prescriptions. I needed a refill on my Xanax for a flight, and he couldn’t prescribe it, even though it was already prescribed by my typical primary doc. Same goes for anything like that (pain meds and anything controlled). Other than that my family has had consistently been pleased with Teledoc. ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Fee, Care, Prescription, sentiments: positive, positive, negative )))

### Review: title: Easy peezy lemon squeezy, content: Thank you Teledoc! For what I would typically spend to go to a doc at an urgent care, I can spend 10$, show them the same things over the phone and have quick, immediate care, and prescriptions filled. The one time it took way longer than it should have we were refunded the $10 fee. The only thing I wish was changed is prescriptions. I needed a refill on my Xanax for a flight, and he couldn’t prescribe it, even though it was already prescribed by my typical primary doc. Same goes for anything like that (pain meds and anything controlled). Other than that my family has had consistently been pleased with Teledoc. ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Fee, Care, Prescription) sentiments: (positive, positive, negative) )))

Teladoc doesn’t listen to their patients

Just called teladoc to get an antibiotic. Been sick and running a fever and didn’t feel like going out to regular doctors office which is 30 minutes away. Used teladoc service only to get a doctor that wants to argue with me as if she knows my body better than I do and quote statics to me about when people need an antibiotic. She preceded to tell me that 75%-85% of the time it’s a viral infection which I totally understand. But what about the other 15%-25% of the time. I know my body and I know the difference of when to get an antibiotic and when not to. I am normally the kind of person that toughs out a cold or sinus infection with plenty of hot liquids soups teas etc hot baths and nasal spray and mucinex d. I know that this feels different than what I would normally tough out. So basically they are just taking your money and not providing you with any real treatment and then tell you if you don't like their opinion you can request another consult they they are going to charge you to do again. It’s very frustrating to have no way to get a second opinion from them when there’s an issue without having to pay again. Very disappointed with the service and care I received today. I’ve done nothing but rave about teladoc to people in the past but I will not recommend them after today.

Communication, Service

Doctor's attitude, Treatment provided

negative, negative

Communication - Doctor's attitude - negative, Service - Treatment provided - negative

### USER: Teladoc doesn’t listen to their patients: Just called teladoc to get an antibiotic. Been sick and running a fever and didn’t feel like going out to regular doctors office which is 30 minutes away. Used teladoc service only to get a doctor that wants to argue with me as if she knows my body better than I do and quote statics to me about when people need an antibiotic. She preceded to tell me that 75%-85% of the time it’s a viral infection which I totally understand. But what about the other 15%-25% of the time. I know my body and I know the difference of when to get an antibiotic and when not to. I am normally the kind of person that toughs out a cold or sinus infection with plenty of hot liquids soups teas etc hot baths and nasal spray and mucinex d. I know that this feels different than what I would normally tough out. So basically they are just taking your money and not providing you with any real treatment and then tell you if you don't like their opinion you can request another consult they they are going to charge you to do again. It’s very frustrating to have no way to get a second opinion from them when there’s an issue without having to pay again. Very disappointed with the service and care I received today. I’ve done nothing but rave about teladoc to people in the past but I will not recommend them after today. ### ASSISTANT: Communication - Doctor's attitude - negative, Service - Treatment provided - negative )))

### Review: title: Teladoc doesn’t listen to their patients, content: Just called teladoc to get an antibiotic. Been sick and running a fever and didn’t feel like going out to regular doctors office which is 30 minutes away. Used teladoc service only to get a doctor that wants to argue with me as if she knows my body better than I do and quote statics to me about when people need an antibiotic. She preceded to tell me that 75%-85% of the time it’s a viral infection which I totally understand. But what about the other 15%-25% of the time. I know my body and I know the difference of when to get an antibiotic and when not to. I am normally the kind of person that toughs out a cold or sinus infection with plenty of hot liquids soups teas etc hot baths and nasal spray and mucinex d. I know that this feels different than what I would normally tough out. So basically they are just taking your money and not providing you with any real treatment and then tell you if you don't like their opinion you can request another consult they they are going to charge you to do again. It’s very frustrating to have no way to get a second opinion from them when there’s an issue without having to pay again. Very disappointed with the service and care I received today. I’ve done nothing but rave about teladoc to people in the past but I will not recommend them after today. ### Analysis: categories: Communication, Service, aspects: Doctor's attitude, Treatment provided, sentiments: negative, negative )))

### Review: title: Teladoc doesn’t listen to their patients, content: Just called teladoc to get an antibiotic. Been sick and running a fever and didn’t feel like going out to regular doctors office which is 30 minutes away. Used teladoc service only to get a doctor that wants to argue with me as if she knows my body better than I do and quote statics to me about when people need an antibiotic. She preceded to tell me that 75%-85% of the time it’s a viral infection which I totally understand. But what about the other 15%-25% of the time. I know my body and I know the difference of when to get an antibiotic and when not to. I am normally the kind of person that toughs out a cold or sinus infection with plenty of hot liquids soups teas etc hot baths and nasal spray and mucinex d. I know that this feels different than what I would normally tough out. So basically they are just taking your money and not providing you with any real treatment and then tell you if you don't like their opinion you can request another consult they they are going to charge you to do again. It’s very frustrating to have no way to get a second opinion from them when there’s an issue without having to pay again. Very disappointed with the service and care I received today. I’ve done nothing but rave about teladoc to people in the past but I will not recommend them after today. ### Analysis: categories: (Communication, Service) aspects: (Doctor's attitude, Treatment provided) sentiments: (negative, negative) )))

A buggy, unusable mess

So it’s been a year of trying to use Teladoc. And it’s been rough. The app times out half the time when trying to do anything. You would think they would have addressed that at some point. Scheduling appointments is still a major fight. As is confirming any appointment since the app will again time out. While you can have the provider just call your phone number to avoid the in app video crap, you have to use the scheduling function in app. And you can’t really message a provider outside of an appointment request so there is no real way to explain what you are trying to even schedule. , , My insurance has been providing these appointments for free, however the app is so bad I’m now going back to non-Teladoc telahealth appointments just to get away from this disaster. An app so bad, I’m paying to go elsewhere is never a good sign.

App Functionality, App Functionality, App Functionality, App Functionality, App Functionality

Scheduling, Connectivity, In-app Messaging, Appointment Confirmation, Video Call

negative, negative, negative, negative, negative

App Functionality - Scheduling - negative, App Functionality - Connectivity - negative, App Functionality - In-app Messaging - negative, App Functionality - Appointment Confirmation - negative, App Functionality - Video Call - negative

### USER: A buggy, unusable mess: So it’s been a year of trying to use Teladoc. And it’s been rough. The app times out half the time when trying to do anything. You would think they would have addressed that at some point. Scheduling appointments is still a major fight. As is confirming any appointment since the app will again time out. While you can have the provider just call your phone number to avoid the in app video crap, you have to use the scheduling function in app. And you can’t really message a provider outside of an appointment request so there is no real way to explain what you are trying to even schedule. , , My insurance has been providing these appointments for free, however the app is so bad I’m now going back to non-Teladoc telahealth appointments just to get away from this disaster. An app so bad, I’m paying to go elsewhere is never a good sign. ### ASSISTANT: App Functionality - Scheduling - negative, App Functionality - Connectivity - negative, App Functionality - In-app Messaging - negative, App Functionality - Appointment Confirmation - negative, App Functionality - Video Call - negative )))

### Review: title: A buggy, unusable mess, content: So it’s been a year of trying to use Teladoc. And it’s been rough. The app times out half the time when trying to do anything. You would think they would have addressed that at some point. Scheduling appointments is still a major fight. As is confirming any appointment since the app will again time out. While you can have the provider just call your phone number to avoid the in app video crap, you have to use the scheduling function in app. And you can’t really message a provider outside of an appointment request so there is no real way to explain what you are trying to even schedule. , , My insurance has been providing these appointments for free, however the app is so bad I’m now going back to non-Teladoc telahealth appointments just to get away from this disaster. An app so bad, I’m paying to go elsewhere is never a good sign. ### Analysis: categories: App Functionality, App Functionality, App Functionality, App Functionality, App Functionality, aspects: Scheduling, Connectivity, In-app Messaging, Appointment Confirmation, Video Call, sentiments: negative, negative, negative, negative, negative )))

### Review: title: A buggy, unusable mess, content: So it’s been a year of trying to use Teladoc. And it’s been rough. The app times out half the time when trying to do anything. You would think they would have addressed that at some point. Scheduling appointments is still a major fight. As is confirming any appointment since the app will again time out. While you can have the provider just call your phone number to avoid the in app video crap, you have to use the scheduling function in app. And you can’t really message a provider outside of an appointment request so there is no real way to explain what you are trying to even schedule. , , My insurance has been providing these appointments for free, however the app is so bad I’m now going back to non-Teladoc telahealth appointments just to get away from this disaster. An app so bad, I’m paying to go elsewhere is never a good sign. ### Analysis: categories: (App Functionality, App Functionality, App Functionality, App Functionality, App Functionality) aspects: (Scheduling, Connectivity, In-app Messaging, Appointment Confirmation, Video Call) sentiments: (negative, negative, negative, negative, negative) )))

Waste of time

A scam to get your money. Cording to their policy, they don’t guarantee treatment. I contacted them having a severe tension headache that ibuprofen and Tylenol was not working neither was non-medication way working. I asked for a muscle relaxant which I have taken in the past for tension headache. The doctor did nothing for me to help at all and told me that I muscle relaxant for a tension. Headache was not treatment for that type of headache. I ended up calling Teladoc asking to speak to another Doctor Who can help me. They refused to let me speak to another doctor. They refuse to offer any refund and simply told me that their policy does not guarantee treatment. In other words, they will gladly take your money and not offer any help. I ended up doing another visit with another walk in clinic and they were able to prescribe me the proper treatment for tension headache. Tele dock just left me the way I was and took my insurance money.

Utility, Utility, Helpfulness, Helpfulness

Refund, Treatment, Availability of Doctor, Doctor's Advice

Negative, Negative, Negative, Negative

Utility - Refund - Negative, Utility - Treatment - Negative, Helpfulness - Availability of Doctor - Negative, Helpfulness - Doctor's Advice - Negative

### USER: Waste of time: A scam to get your money. Cording to their policy, they don’t guarantee treatment. I contacted them having a severe tension headache that ibuprofen and Tylenol was not working neither was non-medication way working. I asked for a muscle relaxant which I have taken in the past for tension headache. The doctor did nothing for me to help at all and told me that I muscle relaxant for a tension. Headache was not treatment for that type of headache. I ended up calling Teladoc asking to speak to another Doctor Who can help me. They refused to let me speak to another doctor. They refuse to offer any refund and simply told me that their policy does not guarantee treatment. In other words, they will gladly take your money and not offer any help. I ended up doing another visit with another walk in clinic and they were able to prescribe me the proper treatment for tension headache. Tele dock just left me the way I was and took my insurance money. ### ASSISTANT: Utility - Refund - Negative, Utility - Treatment - Negative, Helpfulness - Availability of Doctor - Negative, Helpfulness - Doctor's Advice - Negative )))

### Review: title: Waste of time, content: A scam to get your money. Cording to their policy, they don’t guarantee treatment. I contacted them having a severe tension headache that ibuprofen and Tylenol was not working neither was non-medication way working. I asked for a muscle relaxant which I have taken in the past for tension headache. The doctor did nothing for me to help at all and told me that I muscle relaxant for a tension. Headache was not treatment for that type of headache. I ended up calling Teladoc asking to speak to another Doctor Who can help me. They refused to let me speak to another doctor. They refuse to offer any refund and simply told me that their policy does not guarantee treatment. In other words, they will gladly take your money and not offer any help. I ended up doing another visit with another walk in clinic and they were able to prescribe me the proper treatment for tension headache. Tele dock just left me the way I was and took my insurance money. ### Analysis: categories: Utility, Utility, Helpfulness, Helpfulness, aspects: Refund, Treatment, Availability of Doctor, Doctor's Advice, sentiments: Negative, Negative, Negative, Negative )))

### Review: title: Waste of time, content: A scam to get your money. Cording to their policy, they don’t guarantee treatment. I contacted them having a severe tension headache that ibuprofen and Tylenol was not working neither was non-medication way working. I asked for a muscle relaxant which I have taken in the past for tension headache. The doctor did nothing for me to help at all and told me that I muscle relaxant for a tension. Headache was not treatment for that type of headache. I ended up calling Teladoc asking to speak to another Doctor Who can help me. They refused to let me speak to another doctor. They refuse to offer any refund and simply told me that their policy does not guarantee treatment. In other words, they will gladly take your money and not offer any help. I ended up doing another visit with another walk in clinic and they were able to prescribe me the proper treatment for tension headache. Tele dock just left me the way I was and took my insurance money. ### Analysis: categories: (Utility, Utility, Helpfulness, Helpfulness) aspects: (Refund, Treatment, Availability of Doctor, Doctor's Advice) sentiments: (Negative, Negative, Negative, Negative) )))

2 positive visits!

I have used this service twice. Both times the physicians got back with me promptly. Both times I was out of town and hoped it would be easier than going to an urgent care. I wasn’t disappointed. First visit by phone for a sinus infection. She gave me information my regular family Dr never told me about taking Sudafed with medication I was already on. She was very pleasant and answered all of my questions. Second visit was with dermatologist as I needed a refill and I couldn’t meet with my regular Dr. He got back to me almost immediately and with the photos I provided he refilled my prescription and was very nice in his correspondence. This service definitely is helpful when you just can’t get in with your regular family physician.

Medical Service, Medical Service, Medical Service, Medical Service, Medical Service

Responsiveness, Information Provided, Communication, Appointment Availability, Physician Personalization

positive, positive, positive, positive, positive

Medical Service - Responsiveness - positive, Medical Service - Information Provided - positive, Medical Service - Communication - positive, Medical Service - Appointment Availability - positive, Medical Service - Physician Personalization - positive

### USER: 2 positive visits!: I have used this service twice. Both times the physicians got back with me promptly. Both times I was out of town and hoped it would be easier than going to an urgent care. I wasn’t disappointed. First visit by phone for a sinus infection. She gave me information my regular family Dr never told me about taking Sudafed with medication I was already on. She was very pleasant and answered all of my questions. Second visit was with dermatologist as I needed a refill and I couldn’t meet with my regular Dr. He got back to me almost immediately and with the photos I provided he refilled my prescription and was very nice in his correspondence. This service definitely is helpful when you just can’t get in with your regular family physician. ### ASSISTANT: Medical Service - Responsiveness - positive, Medical Service - Information Provided - positive, Medical Service - Communication - positive, Medical Service - Appointment Availability - positive, Medical Service - Physician Personalization - positive )))

### Review: title: 2 positive visits!, content: I have used this service twice. Both times the physicians got back with me promptly. Both times I was out of town and hoped it would be easier than going to an urgent care. I wasn’t disappointed. First visit by phone for a sinus infection. She gave me information my regular family Dr never told me about taking Sudafed with medication I was already on. She was very pleasant and answered all of my questions. Second visit was with dermatologist as I needed a refill and I couldn’t meet with my regular Dr. He got back to me almost immediately and with the photos I provided he refilled my prescription and was very nice in his correspondence. This service definitely is helpful when you just can’t get in with your regular family physician. ### Analysis: categories: Medical Service, Medical Service, Medical Service, Medical Service, Medical Service, aspects: Responsiveness, Information Provided, Communication, Appointment Availability, Physician Personalization, sentiments: positive, positive, positive, positive, positive )))

### Review: title: 2 positive visits!, content: I have used this service twice. Both times the physicians got back with me promptly. Both times I was out of town and hoped it would be easier than going to an urgent care. I wasn’t disappointed. First visit by phone for a sinus infection. She gave me information my regular family Dr never told me about taking Sudafed with medication I was already on. She was very pleasant and answered all of my questions. Second visit was with dermatologist as I needed a refill and I couldn’t meet with my regular Dr. He got back to me almost immediately and with the photos I provided he refilled my prescription and was very nice in his correspondence. This service definitely is helpful when you just can’t get in with your regular family physician. ### Analysis: categories: (Medical Service, Medical Service, Medical Service, Medical Service, Medical Service) aspects: (Responsiveness, Information Provided, Communication, Appointment Availability, Physician Personalization) sentiments: (positive, positive, positive, positive, positive) )))

Incredibly Unhelpful

Save your time (and potentially money) and just go to an in-person doctor. Because *spoiler alert* that’s the diagnosis you’ll probably receive anyway. , , I luckily had two free appointments with my insurance and was able to only waste my time and optimism for telehealth. I am entirely unimpressed by the lack of diagnosis and easy cop-out to just go to a normal doctor. I am no doctor but I could have written better responses to my questions asked. Apparently a regurgitation of my symptoms and a “careful review” with no additional analysis added is what passes for telehealth these days. , , What a smart scam. If you can, just skip this step of padding the pockets of an unhelpful Teladoctor. Go to an in person doctor with actual reviews that is less likely to waste your time, money and health.

Healthcare, Healthcare, Healthcare

Diagnosis, Diagnosis, Diagnosis

negative, negative, negative

Healthcare - Diagnosis - negative, Healthcare - Diagnosis - negative, Healthcare - Diagnosis - negative

### USER: Incredibly Unhelpful: Save your time (and potentially money) and just go to an in-person doctor. Because *spoiler alert* that’s the diagnosis you’ll probably receive anyway. , , I luckily had two free appointments with my insurance and was able to only waste my time and optimism for telehealth. I am entirely unimpressed by the lack of diagnosis and easy cop-out to just go to a normal doctor. I am no doctor but I could have written better responses to my questions asked. Apparently a regurgitation of my symptoms and a “careful review” with no additional analysis added is what passes for telehealth these days. , , What a smart scam. If you can, just skip this step of padding the pockets of an unhelpful Teladoctor. Go to an in person doctor with actual reviews that is less likely to waste your time, money and health. ### ASSISTANT: Healthcare - Diagnosis - negative, Healthcare - Diagnosis - negative, Healthcare - Diagnosis - negative )))

### Review: title: Incredibly Unhelpful, content: Save your time (and potentially money) and just go to an in-person doctor. Because *spoiler alert* that’s the diagnosis you’ll probably receive anyway. , , I luckily had two free appointments with my insurance and was able to only waste my time and optimism for telehealth. I am entirely unimpressed by the lack of diagnosis and easy cop-out to just go to a normal doctor. I am no doctor but I could have written better responses to my questions asked. Apparently a regurgitation of my symptoms and a “careful review” with no additional analysis added is what passes for telehealth these days. , , What a smart scam. If you can, just skip this step of padding the pockets of an unhelpful Teladoctor. Go to an in person doctor with actual reviews that is less likely to waste your time, money and health. ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Diagnosis, Diagnosis, Diagnosis, sentiments: negative, negative, negative )))

### Review: title: Incredibly Unhelpful, content: Save your time (and potentially money) and just go to an in-person doctor. Because *spoiler alert* that’s the diagnosis you’ll probably receive anyway. , , I luckily had two free appointments with my insurance and was able to only waste my time and optimism for telehealth. I am entirely unimpressed by the lack of diagnosis and easy cop-out to just go to a normal doctor. I am no doctor but I could have written better responses to my questions asked. Apparently a regurgitation of my symptoms and a “careful review” with no additional analysis added is what passes for telehealth these days. , , What a smart scam. If you can, just skip this step of padding the pockets of an unhelpful Teladoctor. Go to an in person doctor with actual reviews that is less likely to waste your time, money and health. ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Diagnosis, Diagnosis, Diagnosis) sentiments: (negative, negative, negative) )))

Wow. What just happened?

I am in awe of my experience with teledoc. So, I have extremely bad asthma....So much so that I was using emergency medicine every four hours. After signing up for teledoc I was able to video conference with a live doctor in a matter of minutes. It cost me $9.40 to see the doctor and he was able to prescribe my medication to CVS right after the call. I picked up my medicine 4 hours later. AMAZING. This app is absolutely amazing for people who need to see a doctor that don’t require a physical examination. This also make it super easy to ask for refills and you will be seen that day.

General

App

positive

General - App - positive

### USER: Wow. What just happened?: I am in awe of my experience with teledoc. So, I have extremely bad asthma....So much so that I was using emergency medicine every four hours. After signing up for teledoc I was able to video conference with a live doctor in a matter of minutes. It cost me $9.40 to see the doctor and he was able to prescribe my medication to CVS right after the call. I picked up my medicine 4 hours later. AMAZING. This app is absolutely amazing for people who need to see a doctor that don’t require a physical examination. This also make it super easy to ask for refills and you will be seen that day. ### ASSISTANT: General - App - positive )))

### Review: title: Wow. What just happened?, content: I am in awe of my experience with teledoc. So, I have extremely bad asthma....So much so that I was using emergency medicine every four hours. After signing up for teledoc I was able to video conference with a live doctor in a matter of minutes. It cost me $9.40 to see the doctor and he was able to prescribe my medication to CVS right after the call. I picked up my medicine 4 hours later. AMAZING. This app is absolutely amazing for people who need to see a doctor that don’t require a physical examination. This also make it super easy to ask for refills and you will be seen that day. ### Analysis: categories: General, aspects: App, sentiments: positive )))

### Review: title: Wow. What just happened?, content: I am in awe of my experience with teledoc. So, I have extremely bad asthma....So much so that I was using emergency medicine every four hours. After signing up for teledoc I was able to video conference with a live doctor in a matter of minutes. It cost me $9.40 to see the doctor and he was able to prescribe my medication to CVS right after the call. I picked up my medicine 4 hours later. AMAZING. This app is absolutely amazing for people who need to see a doctor that don’t require a physical examination. This also make it super easy to ask for refills and you will be seen that day. ### Analysis: categories: (General) aspects: (App) sentiments: (positive) )))

Registered Nurse

I am a professional in the healthcare field. I have never been so frustrated by poor communication issues. I spoke with a teal doc employee who stated her name was IAnswer. She could not understand that my account was already registered and continued to charge me again for registration. She never completed my registration, yet my credit card was charged. I had to call back again and was put on hold numerous times between these calls. After spending two hours on the phone with the same basic questions being repeated, I still was not able to speak with a physician. Deshannon did her best to explain the process and get me finished up, but then found out I couldn’t re register because I already had a registered account! Huge frustration! And I still haven’t spoken to a physician!

Communication

Registration

negative

Communication - Registration - negative

### USER: Registered Nurse: I am a professional in the healthcare field. I have never been so frustrated by poor communication issues. I spoke with a teal doc employee who stated her name was IAnswer. She could not understand that my account was already registered and continued to charge me again for registration. She never completed my registration, yet my credit card was charged. I had to call back again and was put on hold numerous times between these calls. After spending two hours on the phone with the same basic questions being repeated, I still was not able to speak with a physician. Deshannon did her best to explain the process and get me finished up, but then found out I couldn’t re register because I already had a registered account! Huge frustration! And I still haven’t spoken to a physician! ### ASSISTANT: Communication - Registration - negative )))

### Review: title: Registered Nurse, content: I am a professional in the healthcare field. I have never been so frustrated by poor communication issues. I spoke with a teal doc employee who stated her name was IAnswer. She could not understand that my account was already registered and continued to charge me again for registration. She never completed my registration, yet my credit card was charged. I had to call back again and was put on hold numerous times between these calls. After spending two hours on the phone with the same basic questions being repeated, I still was not able to speak with a physician. Deshannon did her best to explain the process and get me finished up, but then found out I couldn’t re register because I already had a registered account! Huge frustration! And I still haven’t spoken to a physician! ### Analysis: categories: Communication, aspects: Registration, sentiments: negative )))

### Review: title: Registered Nurse, content: I am a professional in the healthcare field. I have never been so frustrated by poor communication issues. I spoke with a teal doc employee who stated her name was IAnswer. She could not understand that my account was already registered and continued to charge me again for registration. She never completed my registration, yet my credit card was charged. I had to call back again and was put on hold numerous times between these calls. After spending two hours on the phone with the same basic questions being repeated, I still was not able to speak with a physician. Deshannon did her best to explain the process and get me finished up, but then found out I couldn’t re register because I already had a registered account! Huge frustration! And I still haven’t spoken to a physician! ### Analysis: categories: (Communication) aspects: (Registration) sentiments: (negative) )))

No Help

Doctor was nice but called 40 minutes after scheduled appointment and $40 to talk to a doctor for less than 5 minutes is ridiculous. I have swimmers ear and symptom that have persisted for 5 Days. I’ve had it before and know I need an ear drop antibiotic. The doctor said that Teladoc’s policy on ear aches is not to prescribe antibiotics; to go somewhere locally to have it checked out. Gee, thanks. Now instead of being out the fee for an office visit, I am also out $40. What is this for if it’s not for simple stuff like ear aches? And if that’s Teladoc’s policy on ear aches, that’s fine but then why don’t they just say so when I clearly marked that my issue today was an ear infection? Unbelievable. I don’t know why I trusted these people to help. Instead I just paid good money for someone to tell me he can’t look in my ear over the phone. Just save your money and go see your doctor.

Fees, Fees, Doctor, Doctor, Policy, Policy, Policy, App

Cost, Value, Attention, Helpfulness, Clarity, Efficacy, Purpose, Value

negative, negative, negative, negative, negative, negative, negative, negative

Fees - Cost - negative, Fees - Value - negative, Doctor - Attention - negative, Doctor - Helpfulness - negative, Policy - Clarity - negative, Policy - Efficacy - negative, Policy - Purpose - negative, App - Value - negative

### USER: No Help: Doctor was nice but called 40 minutes after scheduled appointment and $40 to talk to a doctor for less than 5 minutes is ridiculous. I have swimmers ear and symptom that have persisted for 5 Days. I’ve had it before and know I need an ear drop antibiotic. The doctor said that Teladoc’s policy on ear aches is not to prescribe antibiotics; to go somewhere locally to have it checked out. Gee, thanks. Now instead of being out the fee for an office visit, I am also out $40. What is this for if it’s not for simple stuff like ear aches? And if that’s Teladoc’s policy on ear aches, that’s fine but then why don’t they just say so when I clearly marked that my issue today was an ear infection? Unbelievable. I don’t know why I trusted these people to help. Instead I just paid good money for someone to tell me he can’t look in my ear over the phone. Just save your money and go see your doctor. ### ASSISTANT: Fees - Cost - negative, Fees - Value - negative, Doctor - Attention - negative, Doctor - Helpfulness - negative, Policy - Clarity - negative, Policy - Efficacy - negative, Policy - Purpose - negative, App - Value - negative )))

### Review: title: No Help, content: Doctor was nice but called 40 minutes after scheduled appointment and $40 to talk to a doctor for less than 5 minutes is ridiculous. I have swimmers ear and symptom that have persisted for 5 Days. I’ve had it before and know I need an ear drop antibiotic. The doctor said that Teladoc’s policy on ear aches is not to prescribe antibiotics; to go somewhere locally to have it checked out. Gee, thanks. Now instead of being out the fee for an office visit, I am also out $40. What is this for if it’s not for simple stuff like ear aches? And if that’s Teladoc’s policy on ear aches, that’s fine but then why don’t they just say so when I clearly marked that my issue today was an ear infection? Unbelievable. I don’t know why I trusted these people to help. Instead I just paid good money for someone to tell me he can’t look in my ear over the phone. Just save your money and go see your doctor. ### Analysis: categories: Fees, Fees, Doctor, Doctor, Policy, Policy, Policy, App, aspects: Cost, Value, Attention, Helpfulness, Clarity, Efficacy, Purpose, Value, sentiments: negative, negative, negative, negative, negative, negative, negative, negative )))

### Review: title: No Help, content: Doctor was nice but called 40 minutes after scheduled appointment and $40 to talk to a doctor for less than 5 minutes is ridiculous. I have swimmers ear and symptom that have persisted for 5 Days. I’ve had it before and know I need an ear drop antibiotic. The doctor said that Teladoc’s policy on ear aches is not to prescribe antibiotics; to go somewhere locally to have it checked out. Gee, thanks. Now instead of being out the fee for an office visit, I am also out $40. What is this for if it’s not for simple stuff like ear aches? And if that’s Teladoc’s policy on ear aches, that’s fine but then why don’t they just say so when I clearly marked that my issue today was an ear infection? Unbelievable. I don’t know why I trusted these people to help. Instead I just paid good money for someone to tell me he can’t look in my ear over the phone. Just save your money and go see your doctor. ### Analysis: categories: (Fees, Fees, Doctor, Doctor, Policy, Policy, Policy, App) aspects: (Cost, Value, Attention, Helpfulness, Clarity, Efficacy, Purpose, Value) sentiments: (negative, negative, negative, negative, negative, negative, negative, negative) )))

Frustrated

I finally found a great therapist and Teledoc billing ruined it. I have a small co-pay but their system keeps charging my about 4x the amount. After confining with my benefits book and my insurance, I spoke to their customer service and they too confirmed my low co-pay. Their claims department refuses to refund my money until the billing process with my insurance is settled which takes about 3 weeks. Refund process takes about 5-7 business days to process. I was meeting with my therapist almost on a weekly basis now I have to stop because I can’t keep paying a high credit card bill because Teledoc refuses to fix their system billing issue. Advice to everyone, monitor your credit card statement and always verify with your insurance.

Services, Services, Services

Refund Process, Billing System, Customer Service

negative, negative, negative

Services - Refund Process - negative, Services - Billing System - negative, Services - Customer Service - negative

### USER: Frustrated: I finally found a great therapist and Teledoc billing ruined it. I have a small co-pay but their system keeps charging my about 4x the amount. After confining with my benefits book and my insurance, I spoke to their customer service and they too confirmed my low co-pay. Their claims department refuses to refund my money until the billing process with my insurance is settled which takes about 3 weeks. Refund process takes about 5-7 business days to process. I was meeting with my therapist almost on a weekly basis now I have to stop because I can’t keep paying a high credit card bill because Teledoc refuses to fix their system billing issue. Advice to everyone, monitor your credit card statement and always verify with your insurance. ### ASSISTANT: Services - Refund Process - negative, Services - Billing System - negative, Services - Customer Service - negative )))

### Review: title: Frustrated, content: I finally found a great therapist and Teledoc billing ruined it. I have a small co-pay but their system keeps charging my about 4x the amount. After confining with my benefits book and my insurance, I spoke to their customer service and they too confirmed my low co-pay. Their claims department refuses to refund my money until the billing process with my insurance is settled which takes about 3 weeks. Refund process takes about 5-7 business days to process. I was meeting with my therapist almost on a weekly basis now I have to stop because I can’t keep paying a high credit card bill because Teledoc refuses to fix their system billing issue. Advice to everyone, monitor your credit card statement and always verify with your insurance. ### Analysis: categories: Services, Services, Services, aspects: Refund Process, Billing System, Customer Service, sentiments: negative, negative, negative )))

### Review: title: Frustrated, content: I finally found a great therapist and Teledoc billing ruined it. I have a small co-pay but their system keeps charging my about 4x the amount. After confining with my benefits book and my insurance, I spoke to their customer service and they too confirmed my low co-pay. Their claims department refuses to refund my money until the billing process with my insurance is settled which takes about 3 weeks. Refund process takes about 5-7 business days to process. I was meeting with my therapist almost on a weekly basis now I have to stop because I can’t keep paying a high credit card bill because Teledoc refuses to fix their system billing issue. Advice to everyone, monitor your credit card statement and always verify with your insurance. ### Analysis: categories: (Services, Services, Services) aspects: (Refund Process, Billing System, Customer Service) sentiments: (negative, negative, negative) )))

Miserable

I’m miserably sick! Took FOREVER to see a provider because the app was glitchy and apparently I was sitting in the wrong “virtual” waiting room so I missed two providers. The dr diagnosed me with upper respiratory infection and said to take DayQuil and NyQuil. I was very clear that I’ve been taking a lot of Tylenol (2000 mg already today), so he agreed to provide me with a cough medicine that would help with cough, pain and sleep. I have the capsules he prescribed but he didn’t tell me what he was prescribing or I’d have told him they don’t work for me and have never worked for anyone in my family. , His advice to take DayQuil and NyQuil is just dangerous and he did not listen at all to my needs. , , Next time, I’ll save time and actually have a Dr listen to me and my needs at urgent care. Do NOT recommend Teladoc for anyone who is really sick.

Doctor, Doctor, Doctor, Doctor, App

Communication, Diagnosis, Prescriptions, Treatment, Functionality

Negative, Negative, Negative, Negative, Negative

Doctor - Communication - Negative, Doctor - Diagnosis - Negative, Doctor - Prescriptions - Negative, Doctor - Treatment - Negative, App - Functionality - Negative

### USER: Miserable: I’m miserably sick! Took FOREVER to see a provider because the app was glitchy and apparently I was sitting in the wrong “virtual” waiting room so I missed two providers. The dr diagnosed me with upper respiratory infection and said to take DayQuil and NyQuil. I was very clear that I’ve been taking a lot of Tylenol (2000 mg already today), so he agreed to provide me with a cough medicine that would help with cough, pain and sleep. I have the capsules he prescribed but he didn’t tell me what he was prescribing or I’d have told him they don’t work for me and have never worked for anyone in my family. , His advice to take DayQuil and NyQuil is just dangerous and he did not listen at all to my needs. , , Next time, I’ll save time and actually have a Dr listen to me and my needs at urgent care. Do NOT recommend Teladoc for anyone who is really sick. ### ASSISTANT: Doctor - Communication - Negative, Doctor - Diagnosis - Negative, Doctor - Prescriptions - Negative, Doctor - Treatment - Negative, App - Functionality - Negative )))

### Review: title: Miserable, content: I’m miserably sick! Took FOREVER to see a provider because the app was glitchy and apparently I was sitting in the wrong “virtual” waiting room so I missed two providers. The dr diagnosed me with upper respiratory infection and said to take DayQuil and NyQuil. I was very clear that I’ve been taking a lot of Tylenol (2000 mg already today), so he agreed to provide me with a cough medicine that would help with cough, pain and sleep. I have the capsules he prescribed but he didn’t tell me what he was prescribing or I’d have told him they don’t work for me and have never worked for anyone in my family. , His advice to take DayQuil and NyQuil is just dangerous and he did not listen at all to my needs. , , Next time, I’ll save time and actually have a Dr listen to me and my needs at urgent care. Do NOT recommend Teladoc for anyone who is really sick. ### Analysis: categories: Doctor, Doctor, Doctor, Doctor, App, aspects: Communication, Diagnosis, Prescriptions, Treatment, Functionality, sentiments: Negative, Negative, Negative, Negative, Negative )))

### Review: title: Miserable, content: I’m miserably sick! Took FOREVER to see a provider because the app was glitchy and apparently I was sitting in the wrong “virtual” waiting room so I missed two providers. The dr diagnosed me with upper respiratory infection and said to take DayQuil and NyQuil. I was very clear that I’ve been taking a lot of Tylenol (2000 mg already today), so he agreed to provide me with a cough medicine that would help with cough, pain and sleep. I have the capsules he prescribed but he didn’t tell me what he was prescribing or I’d have told him they don’t work for me and have never worked for anyone in my family. , His advice to take DayQuil and NyQuil is just dangerous and he did not listen at all to my needs. , , Next time, I’ll save time and actually have a Dr listen to me and my needs at urgent care. Do NOT recommend Teladoc for anyone who is really sick. ### Analysis: categories: (Doctor, Doctor, Doctor, Doctor, App) aspects: (Communication, Diagnosis, Prescriptions, Treatment, Functionality) sentiments: (Negative, Negative, Negative, Negative, Negative) )))

Just wonderful

I am so grateful for this service. Twice I have had to use it due to Covid and LongCovid related issues. It not only makes me feel good to not put others at risk, but both of the doctors I have interfaced with were extremely kind, knowledgeable and efficient. They took the time to answer my questions and I felt satisfied by the care I received. Thank you for making this service available when it is so difficult to find primary care.

Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare

Service, Doctors, Knowledge, Efficiency, Care, Availability

positive, positive, positive, positive, positive, positive

Healthcare - Service - positive, Healthcare - Doctors - positive, Healthcare - Knowledge - positive, Healthcare - Efficiency - positive, Healthcare - Care - positive, Healthcare - Availability - positive

### USER: Just wonderful: I am so grateful for this service. Twice I have had to use it due to Covid and LongCovid related issues. It not only makes me feel good to not put others at risk, but both of the doctors I have interfaced with were extremely kind, knowledgeable and efficient. They took the time to answer my questions and I felt satisfied by the care I received. Thank you for making this service available when it is so difficult to find primary care. ### ASSISTANT: Healthcare - Service - positive, Healthcare - Doctors - positive, Healthcare - Knowledge - positive, Healthcare - Efficiency - positive, Healthcare - Care - positive, Healthcare - Availability - positive )))

### Review: title: Just wonderful, content: I am so grateful for this service. Twice I have had to use it due to Covid and LongCovid related issues. It not only makes me feel good to not put others at risk, but both of the doctors I have interfaced with were extremely kind, knowledgeable and efficient. They took the time to answer my questions and I felt satisfied by the care I received. Thank you for making this service available when it is so difficult to find primary care. ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, aspects: Service, Doctors, Knowledge, Efficiency, Care, Availability, sentiments: positive, positive, positive, positive, positive, positive )))

### Review: title: Just wonderful, content: I am so grateful for this service. Twice I have had to use it due to Covid and LongCovid related issues. It not only makes me feel good to not put others at risk, but both of the doctors I have interfaced with were extremely kind, knowledgeable and efficient. They took the time to answer my questions and I felt satisfied by the care I received. Thank you for making this service available when it is so difficult to find primary care. ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Service, Doctors, Knowledge, Efficiency, Care, Availability) sentiments: (positive, positive, positive, positive, positive, positive) )))

Not able to accomplish anything

I called about an enlarged testicle, the Dr. was nice, and told me to go to an urgent care, which would undoubtedly refer me to a urologist. But, the Dr. was unable to facilitate me getting an appointment with a Urologist. I was more looking for a gateway to get further toward a real course of treatment-rather than information a five year old could have given me. I hope they can incorporate a network of referrals into the app services. Again, the Dr. was nice enough, and seemingly knowledgeable, just limited in the scope of what could be accomplished. This is during the covid epidemic and I understand all aspects of medicine and or anything that requires full staff to complete tasks is unable to function fully.

Medical Care, Medical Care, Medical Care, Medical Care

Accessibility, Diagnostic Accuracy, Appointment Management, Doctor Knowledge

Negative, Negative, Negative, Positive

Medical Care - Accessibility - Negative, Medical Care - Diagnostic Accuracy - Negative, Medical Care - Appointment Management - Negative, Medical Care - Doctor Knowledge - Positive

### USER: Not able to accomplish anything: I called about an enlarged testicle, the Dr. was nice, and told me to go to an urgent care, which would undoubtedly refer me to a urologist. But, the Dr. was unable to facilitate me getting an appointment with a Urologist. I was more looking for a gateway to get further toward a real course of treatment-rather than information a five year old could have given me. I hope they can incorporate a network of referrals into the app services. Again, the Dr. was nice enough, and seemingly knowledgeable, just limited in the scope of what could be accomplished. This is during the covid epidemic and I understand all aspects of medicine and or anything that requires full staff to complete tasks is unable to function fully. ### ASSISTANT: Medical Care - Accessibility - Negative, Medical Care - Diagnostic Accuracy - Negative, Medical Care - Appointment Management - Negative, Medical Care - Doctor Knowledge - Positive )))

### Review: title: Not able to accomplish anything, content: I called about an enlarged testicle, the Dr. was nice, and told me to go to an urgent care, which would undoubtedly refer me to a urologist. But, the Dr. was unable to facilitate me getting an appointment with a Urologist. I was more looking for a gateway to get further toward a real course of treatment-rather than information a five year old could have given me. I hope they can incorporate a network of referrals into the app services. Again, the Dr. was nice enough, and seemingly knowledgeable, just limited in the scope of what could be accomplished. This is during the covid epidemic and I understand all aspects of medicine and or anything that requires full staff to complete tasks is unable to function fully. ### Analysis: categories: Medical Care, Medical Care, Medical Care, Medical Care, aspects: Accessibility, Diagnostic Accuracy, Appointment Management, Doctor Knowledge, sentiments: Negative, Negative, Negative, Positive )))

### Review: title: Not able to accomplish anything, content: I called about an enlarged testicle, the Dr. was nice, and told me to go to an urgent care, which would undoubtedly refer me to a urologist. But, the Dr. was unable to facilitate me getting an appointment with a Urologist. I was more looking for a gateway to get further toward a real course of treatment-rather than information a five year old could have given me. I hope they can incorporate a network of referrals into the app services. Again, the Dr. was nice enough, and seemingly knowledgeable, just limited in the scope of what could be accomplished. This is during the covid epidemic and I understand all aspects of medicine and or anything that requires full staff to complete tasks is unable to function fully. ### Analysis: categories: (Medical Care, Medical Care, Medical Care, Medical Care) aspects: (Accessibility, Diagnostic Accuracy, Appointment Management, Doctor Knowledge) sentiments: (Negative, Negative, Negative, Positive) )))

Overall positive experience

I tried Teladoc for the first time today. I have the worst sore throat and cough I’ve ever had and rather than sitting in a waiting room hacking away and making everyone nervous to be around me (I tested negative for Covid but people around me don’t know that!) I thought I would give this a try. The call was free; the audio didn’t work but the doctor called me on the phone straight away. They listened to everything I had to say and answered all my questions, wrote me a note for work, and sent my prescription off to the pharmacy. I made an appointment and they were 20 minutes late, but to be honest I wait so long at the doctor’s office anyhow, and it was nice to watch tv and drink tea at home on my couch to pass the time when I didn’t feel well instead of sitting in a waiting room. For any quick questions or general malaise, I highly recommend giving this a shot first because for me it worked out amazingly well! I’ve seen a lot of people question if the good reviews are from real people, and I am a real person, I swear! This cost me nothing, so if your insurance covers it, too, why not try it out first before dragging your sick self to the doctor’s office 😂

Healthcare, Healthcare, Healthcare, Healthcare

Services, Telehealth App, Doctor, Wait Time

positive, positive, positive, negative

Healthcare - Services - positive, Healthcare - Telehealth App - positive, Healthcare - Doctor - positive, Healthcare - Wait Time - negative

### USER: Overall positive experience: I tried Teladoc for the first time today. I have the worst sore throat and cough I’ve ever had and rather than sitting in a waiting room hacking away and making everyone nervous to be around me (I tested negative for Covid but people around me don’t know that!) I thought I would give this a try. The call was free; the audio didn’t work but the doctor called me on the phone straight away. They listened to everything I had to say and answered all my questions, wrote me a note for work, and sent my prescription off to the pharmacy. I made an appointment and they were 20 minutes late, but to be honest I wait so long at the doctor’s office anyhow, and it was nice to watch tv and drink tea at home on my couch to pass the time when I didn’t feel well instead of sitting in a waiting room. For any quick questions or general malaise, I highly recommend giving this a shot first because for me it worked out amazingly well! I’ve seen a lot of people question if the good reviews are from real people, and I am a real person, I swear! This cost me nothing, so if your insurance covers it, too, why not try it out first before dragging your sick self to the doctor’s office 😂 ### ASSISTANT: Healthcare - Services - positive, Healthcare - Telehealth App - positive, Healthcare - Doctor - positive, Healthcare - Wait Time - negative )))

### Review: title: Overall positive experience, content: I tried Teladoc for the first time today. I have the worst sore throat and cough I’ve ever had and rather than sitting in a waiting room hacking away and making everyone nervous to be around me (I tested negative for Covid but people around me don’t know that!) I thought I would give this a try. The call was free; the audio didn’t work but the doctor called me on the phone straight away. They listened to everything I had to say and answered all my questions, wrote me a note for work, and sent my prescription off to the pharmacy. I made an appointment and they were 20 minutes late, but to be honest I wait so long at the doctor’s office anyhow, and it was nice to watch tv and drink tea at home on my couch to pass the time when I didn’t feel well instead of sitting in a waiting room. For any quick questions or general malaise, I highly recommend giving this a shot first because for me it worked out amazingly well! I’ve seen a lot of people question if the good reviews are from real people, and I am a real person, I swear! This cost me nothing, so if your insurance covers it, too, why not try it out first before dragging your sick self to the doctor’s office 😂 ### Analysis: categories: Healthcare, Healthcare, Healthcare, Healthcare, aspects: Services, Telehealth App, Doctor, Wait Time, sentiments: positive, positive, positive, negative )))

### Review: title: Overall positive experience, content: I tried Teladoc for the first time today. I have the worst sore throat and cough I’ve ever had and rather than sitting in a waiting room hacking away and making everyone nervous to be around me (I tested negative for Covid but people around me don’t know that!) I thought I would give this a try. The call was free; the audio didn’t work but the doctor called me on the phone straight away. They listened to everything I had to say and answered all my questions, wrote me a note for work, and sent my prescription off to the pharmacy. I made an appointment and they were 20 minutes late, but to be honest I wait so long at the doctor’s office anyhow, and it was nice to watch tv and drink tea at home on my couch to pass the time when I didn’t feel well instead of sitting in a waiting room. For any quick questions or general malaise, I highly recommend giving this a shot first because for me it worked out amazingly well! I’ve seen a lot of people question if the good reviews are from real people, and I am a real person, I swear! This cost me nothing, so if your insurance covers it, too, why not try it out first before dragging your sick self to the doctor’s office 😂 ### Analysis: categories: (Healthcare, Healthcare, Healthcare, Healthcare) aspects: (Services, Telehealth App, Doctor, Wait Time) sentiments: (positive, positive, positive, negative) )))

Doctor couldn’t write a basic Rx

I made an appointment for a stiff neck interfering with sleep. The doctor told me to use heating pad, massage, take aleve and go to physical therapy. I was already doing those things and had a PT appointment scheduled. By the way he didn’t ask me what I was doing for the stiff neck. He just went straight to the “advice” part. He also said he thought a referral was required for physical therapy. It’s not. My state is a direct access state. , , I made very clear my sole reason for the appointment was that I needed muscle relaxers in order to have a full night’s sleep. The doctor told me that those are a good idea but company policy doesn’t allow him to prescribe muscle relaxers. They’re not controlled substances or anything. I believe this doctor is from out of state and doesn’t have Rx writing authority., , I respectfully asked for a refund for the extremely brief $75 visit. If the doctors are out of state and can’t write simple Rx, then what did I pay for?

Medical treatment

Writing prescriptions

Negative

Medical treatment - Writing prescriptions - Negative

### USER: Doctor couldn’t write a basic Rx: I made an appointment for a stiff neck interfering with sleep. The doctor told me to use heating pad, massage, take aleve and go to physical therapy. I was already doing those things and had a PT appointment scheduled. By the way he didn’t ask me what I was doing for the stiff neck. He just went straight to the “advice” part. He also said he thought a referral was required for physical therapy. It’s not. My state is a direct access state. , , I made very clear my sole reason for the appointment was that I needed muscle relaxers in order to have a full night’s sleep. The doctor told me that those are a good idea but company policy doesn’t allow him to prescribe muscle relaxers. They’re not controlled substances or anything. I believe this doctor is from out of state and doesn’t have Rx writing authority., , I respectfully asked for a refund for the extremely brief $75 visit. If the doctors are out of state and can’t write simple Rx, then what did I pay for? ### ASSISTANT: Medical treatment - Writing prescriptions - Negative )))

### Review: title: Doctor couldn’t write a basic Rx, content: I made an appointment for a stiff neck interfering with sleep. The doctor told me to use heating pad, massage, take aleve and go to physical therapy. I was already doing those things and had a PT appointment scheduled. By the way he didn’t ask me what I was doing for the stiff neck. He just went straight to the “advice” part. He also said he thought a referral was required for physical therapy. It’s not. My state is a direct access state. , , I made very clear my sole reason for the appointment was that I needed muscle relaxers in order to have a full night’s sleep. The doctor told me that those are a good idea but company policy doesn’t allow him to prescribe muscle relaxers. They’re not controlled substances or anything. I believe this doctor is from out of state and doesn’t have Rx writing authority., , I respectfully asked for a refund for the extremely brief $75 visit. If the doctors are out of state and can’t write simple Rx, then what did I pay for? ### Analysis: categories: Medical treatment, aspects: Writing prescriptions, sentiments: Negative )))

### Review: title: Doctor couldn’t write a basic Rx, content: I made an appointment for a stiff neck interfering with sleep. The doctor told me to use heating pad, massage, take aleve and go to physical therapy. I was already doing those things and had a PT appointment scheduled. By the way he didn’t ask me what I was doing for the stiff neck. He just went straight to the “advice” part. He also said he thought a referral was required for physical therapy. It’s not. My state is a direct access state. , , I made very clear my sole reason for the appointment was that I needed muscle relaxers in order to have a full night’s sleep. The doctor told me that those are a good idea but company policy doesn’t allow him to prescribe muscle relaxers. They’re not controlled substances or anything. I believe this doctor is from out of state and doesn’t have Rx writing authority., , I respectfully asked for a refund for the extremely brief $75 visit. If the doctors are out of state and can’t write simple Rx, then what did I pay for? ### Analysis: categories: (Medical treatment) aspects: (Writing prescriptions) sentiments: (Negative) )))

Great for general medical care…

Except there’s a lot that needs to be worked on for scheduling mental health appointments. I tried scheduling an mental health appointment and the first 3 providers I picked from the list sent a message a few days later saying they couldn’t accept me on the dates/times I picked. On 4/28, I found a 4th provider that seemed to have availability so I requested an appt with options for 5/03, 5/10 and 5/17. I got a message on 5/01 saying they couldn’t accept me for an appointment on 4/28. Huh? What about the actual 3 dates I picked? It said I can request a different provider. I gave up. But today, 5/13, I got 13 messages all through the morning saying they canceled my appointment for 5/01 and today, 5/13, at 7am, 8am, 8:27, etc.. because they weren’t able to get in touch with me. Never got a call or a txt confirmation for any appointments. I guess the positive is that I won’t be getting charged for a “no show” and having to fight that with someone at billing. , , Also the listing shows providers where their profiles say they are not accepting new patients. Maybe they shouldn’t list providers who are not accepting patients or let you go through trying to schedule an appointment. , , Outside of the mental health appointments I still love the app for quick appointments for general care.

Scheduling, App usability

Mental health appointments, General care appointments

negative, positive

Scheduling - Mental health appointments - negative, App usability - General care appointments - positive

### USER: Great for general medical care…: Except there’s a lot that needs to be worked on for scheduling mental health appointments. I tried scheduling an mental health appointment and the first 3 providers I picked from the list sent a message a few days later saying they couldn’t accept me on the dates/times I picked. On 4/28, I found a 4th provider that seemed to have availability so I requested an appt with options for 5/03, 5/10 and 5/17. I got a message on 5/01 saying they couldn’t accept me for an appointment on 4/28. Huh? What about the actual 3 dates I picked? It said I can request a different provider. I gave up. But today, 5/13, I got 13 messages all through the morning saying they canceled my appointment for 5/01 and today, 5/13, at 7am, 8am, 8:27, etc.. because they weren’t able to get in touch with me. Never got a call or a txt confirmation for any appointments. I guess the positive is that I won’t be getting charged for a “no show” and having to fight that with someone at billing. , , Also the listing shows providers where their profiles say they are not accepting new patients. Maybe they shouldn’t list providers who are not accepting patients or let you go through trying to schedule an appointment. , , Outside of the mental health appointments I still love the app for quick appointments for general care. ### ASSISTANT: Scheduling - Mental health appointments - negative, App usability - General care appointments - positive )))

### Review: title: Great for general medical care…, content: Except there’s a lot that needs to be worked on for scheduling mental health appointments. I tried scheduling an mental health appointment and the first 3 providers I picked from the list sent a message a few days later saying they couldn’t accept me on the dates/times I picked. On 4/28, I found a 4th provider that seemed to have availability so I requested an appt with options for 5/03, 5/10 and 5/17. I got a message on 5/01 saying they couldn’t accept me for an appointment on 4/28. Huh? What about the actual 3 dates I picked? It said I can request a different provider. I gave up. But today, 5/13, I got 13 messages all through the morning saying they canceled my appointment for 5/01 and today, 5/13, at 7am, 8am, 8:27, etc.. because they weren’t able to get in touch with me. Never got a call or a txt confirmation for any appointments. I guess the positive is that I won’t be getting charged for a “no show” and having to fight that with someone at billing. , , Also the listing shows providers where their profiles say they are not accepting new patients. Maybe they shouldn’t list providers who are not accepting patients or let you go through trying to schedule an appointment. , , Outside of the mental health appointments I still love the app for quick appointments for general care. ### Analysis: categories: Scheduling, App usability, aspects: Mental health appointments, General care appointments, sentiments: negative, positive )))

### Review: title: Great for general medical care…, content: Except there’s a lot that needs to be worked on for scheduling mental health appointments. I tried scheduling an mental health appointment and the first 3 providers I picked from the list sent a message a few days later saying they couldn’t accept me on the dates/times I picked. On 4/28, I found a 4th provider that seemed to have availability so I requested an appt with options for 5/03, 5/10 and 5/17. I got a message on 5/01 saying they couldn’t accept me for an appointment on 4/28. Huh? What about the actual 3 dates I picked? It said I can request a different provider. I gave up. But today, 5/13, I got 13 messages all through the morning saying they canceled my appointment for 5/01 and today, 5/13, at 7am, 8am, 8:27, etc.. because they weren’t able to get in touch with me. Never got a call or a txt confirmation for any appointments. I guess the positive is that I won’t be getting charged for a “no show” and having to fight that with someone at billing. , , Also the listing shows providers where their profiles say they are not accepting new patients. Maybe they shouldn’t list providers who are not accepting patients or let you go through trying to schedule an appointment. , , Outside of the mental health appointments I still love the app for quick appointments for general care. ### Analysis: categories: (Scheduling, App usability) aspects: (Mental health appointments, General care appointments) sentiments: (negative, positive) )))

Great Service

My son had a small rash and large on his leg. I’m a mom of 3 boys and they are always getting bumps and bruises... and this is a great option for minor illnesses and issues . It took about 10 minutes to creat our account.. it automatically linked to our insurance and waiting for the dr took another 30 mins out so. All and all I can’t complain ... I would have spent 3 times that going to the dr or urgent care and I did all of this after hours so it was nice not to take offf or have to take him out of school to go. I sent the dr pictures and showed him on the video call and he recommend two creams to help resolve the issues. I would definitely try this service again. Huge time saver!

Healthcare, Healthcare, Healthcare

Service, Ease of use, Time efficiency

positive, positive, positive

Healthcare - Service - positive, Healthcare - Ease of use - positive, Healthcare - Time efficiency - positive

### USER: Great Service: My son had a small rash and large on his leg. I’m a mom of 3 boys and they are always getting bumps and bruises... and this is a great option for minor illnesses and issues . It took about 10 minutes to creat our account.. it automatically linked to our insurance and waiting for the dr took another 30 mins out so. All and all I can’t complain ... I would have spent 3 times that going to the dr or urgent care and I did all of this after hours so it was nice not to take offf or have to take him out of school to go. I sent the dr pictures and showed him on the video call and he recommend two creams to help resolve the issues. I would definitely try this service again. Huge time saver! ### ASSISTANT: Healthcare - Service - positive, Healthcare - Ease of use - positive, Healthcare - Time efficiency - positive )))

### Review: title: Great Service, content: My son had a small rash and large on his leg. I’m a mom of 3 boys and they are always getting bumps and bruises... and this is a great option for minor illnesses and issues . It took about 10 minutes to creat our account.. it automatically linked to our insurance and waiting for the dr took another 30 mins out so. All and all I can’t complain ... I would have spent 3 times that going to the dr or urgent care and I did all of this after hours so it was nice not to take offf or have to take him out of school to go. I sent the dr pictures and showed him on the video call and he recommend two creams to help resolve the issues. I would definitely try this service again. Huge time saver! ### Analysis: categories: Healthcare, Healthcare, Healthcare, aspects: Service, Ease of use, Time efficiency, sentiments: positive, positive, positive )))

### Review: title: Great Service, content: My son had a small rash and large on his leg. I’m a mom of 3 boys and they are always getting bumps and bruises... and this is a great option for minor illnesses and issues . It took about 10 minutes to creat our account.. it automatically linked to our insurance and waiting for the dr took another 30 mins out so. All and all I can’t complain ... I would have spent 3 times that going to the dr or urgent care and I did all of this after hours so it was nice not to take offf or have to take him out of school to go. I sent the dr pictures and showed him on the video call and he recommend two creams to help resolve the issues. I would definitely try this service again. Huge time saver! ### Analysis: categories: (Healthcare, Healthcare, Healthcare) aspects: (Service, Ease of use, Time efficiency) sentiments: (positive, positive, positive) )))

Goto Urgent Care if you are sick

Goto Urgent Care. I put in for a visit at 4:50 waited until 9:00pm. 3 Dr.s looked at my medical history and said they would call soon. Dr. NG, Dr. Marino and Dr. Sheliya. No one has called yet. In the drop down box it asked for your symptoms. It didn’t have a drop down box for strep throat so I put sore throat. 3 people at my work have had positive strep tests. I’m pretty sure that’s what I have. If Dr.s are going to judge you on your stupid drop down box and not find out what’s going on with a paid customer maybe you need different Dr.s. I should have went to urgent care. I am sick. I have a fever. I am tired. And I will be even more mad if you charge my card when no Dr. has bothered calling.

Health, Health, Health, Health

Medical accuracy, Timeliness, Communication, Symptoms

negative, negative, negative, negative

Health - Medical accuracy - negative, Health - Timeliness - negative, Health - Communication - negative, Health - Symptoms - negative

### USER: Goto Urgent Care if you are sick: Goto Urgent Care. I put in for a visit at 4:50 waited until 9:00pm. 3 Dr.s looked at my medical history and said they would call soon. Dr. NG, Dr. Marino and Dr. Sheliya. No one has called yet. In the drop down box it asked for your symptoms. It didn’t have a drop down box for strep throat so I put sore throat. 3 people at my work have had positive strep tests. I’m pretty sure that’s what I have. If Dr.s are going to judge you on your stupid drop down box and not find out what’s going on with a paid customer maybe you need different Dr.s. I should have went to urgent care. I am sick. I have a fever. I am tired. And I will be even more mad if you charge my card when no Dr. has bothered calling. ### ASSISTANT: Health - Medical accuracy - negative, Health - Timeliness - negative, Health - Communication - negative, Health - Symptoms - negative )))

### Review: title: Goto Urgent Care if you are sick, content: Goto Urgent Care. I put in for a visit at 4:50 waited until 9:00pm. 3 Dr.s looked at my medical history and said they would call soon. Dr. NG, Dr. Marino and Dr. Sheliya. No one has called yet. In the drop down box it asked for your symptoms. It didn’t have a drop down box for strep throat so I put sore throat. 3 people at my work have had positive strep tests. I’m pretty sure that’s what I have. If Dr.s are going to judge you on your stupid drop down box and not find out what’s going on with a paid customer maybe you need different Dr.s. I should have went to urgent care. I am sick. I have a fever. I am tired. And I will be even more mad if you charge my card when no Dr. has bothered calling. ### Analysis: categories: Health, Health, Health, Health, aspects: Medical accuracy, Timeliness, Communication, Symptoms, sentiments: negative, negative, negative, negative )))

### Review: title: Goto Urgent Care if you are sick, content: Goto Urgent Care. I put in for a visit at 4:50 waited until 9:00pm. 3 Dr.s looked at my medical history and said they would call soon. Dr. NG, Dr. Marino and Dr. Sheliya. No one has called yet. In the drop down box it asked for your symptoms. It didn’t have a drop down box for strep throat so I put sore throat. 3 people at my work have had positive strep tests. I’m pretty sure that’s what I have. If Dr.s are going to judge you on your stupid drop down box and not find out what’s going on with a paid customer maybe you need different Dr.s. I should have went to urgent care. I am sick. I have a fever. I am tired. And I will be even more mad if you charge my card when no Dr. has bothered calling. ### Analysis: categories: (Health, Health, Health, Health) aspects: (Medical accuracy, Timeliness, Communication, Symptoms) sentiments: (negative, negative, negative, negative) )))

Unlicensed practitioners

I submitted a dermatology review request and a prescription was sent to my pharmacy based on the diagnosis. However, after seeing the prescription remain “in process” for a week (past the date it was supposed to be fulfilled), I called my pharmacy to inquire about the delay. They informed me that the practitioner’s license associated with the prescription submission was listed as “inactive” and they would not be able to fill my prescription. They attempted to contact the doctor but did not receive a response. I contacted the doctor and was told that I had to register for access to a “nurse line” to resolve my issue. I called and spoke with a customer service representative who stated she would “escalate” my issue, and yet I still have not received any response. Thankfully I’m not suffering from a painful or contagious condition, or I would be going on a week without any medication for it.

Medical Credentials

Practitioner License

Negative

Medical Credentials - Practitioner License - Negative

### USER: Unlicensed practitioners: I submitted a dermatology review request and a prescription was sent to my pharmacy based on the diagnosis. However, after seeing the prescription remain “in process” for a week (past the date it was supposed to be fulfilled), I called my pharmacy to inquire about the delay. They informed me that the practitioner’s license associated with the prescription submission was listed as “inactive” and they would not be able to fill my prescription. They attempted to contact the doctor but did not receive a response. I contacted the doctor and was told that I had to register for access to a “nurse line” to resolve my issue. I called and spoke with a customer service representative who stated she would “escalate” my issue, and yet I still have not received any response. Thankfully I’m not suffering from a painful or contagious condition, or I would be going on a week without any medication for it. ### ASSISTANT: Medical Credentials - Practitioner License - Negative )))

### Review: title: Unlicensed practitioners, content: I submitted a dermatology review request and a prescription was sent to my pharmacy based on the diagnosis. However, after seeing the prescription remain “in process” for a week (past the date it was supposed to be fulfilled), I called my pharmacy to inquire about the delay. They informed me that the practitioner’s license associated with the prescription submission was listed as “inactive” and they would not be able to fill my prescription. They attempted to contact the doctor but did not receive a response. I contacted the doctor and was told that I had to register for access to a “nurse line” to resolve my issue. I called and spoke with a customer service representative who stated she would “escalate” my issue, and yet I still have not received any response. Thankfully I’m not suffering from a painful or contagious condition, or I would be going on a week without any medication for it. ### Analysis: categories: Medical Credentials, aspects: Practitioner License, sentiments: Negative )))

### Review: title: Unlicensed practitioners, content: I submitted a dermatology review request and a prescription was sent to my pharmacy based on the diagnosis. However, after seeing the prescription remain “in process” for a week (past the date it was supposed to be fulfilled), I called my pharmacy to inquire about the delay. They informed me that the practitioner’s license associated with the prescription submission was listed as “inactive” and they would not be able to fill my prescription. They attempted to contact the doctor but did not receive a response. I contacted the doctor and was told that I had to register for access to a “nurse line” to resolve my issue. I called and spoke with a customer service representative who stated she would “escalate” my issue, and yet I still have not received any response. Thankfully I’m not suffering from a painful or contagious condition, or I would be going on a week without any medication for it. ### Analysis: categories: (Medical Credentials) aspects: (Practitioner License) sentiments: (Negative) )))

AMAZING!!

This is the first time I use Teladoc. The account set up was very easy. Dr. Kathryn Edwards called me in less than 3 minutes from the time I requested a call back for my daughter. She was AMAZING! Dr. Edwards asked me a few questions about my daughter and she was able to prescribe her medicine on the spot. She was super friendly and very professional. From the time I hung up and drove to the pharmacy, the medicine was ready for me to pick up. In less than 15 or 20 minutes, I was able to get my daughter her medicine. Wow! I am very impressed being the first time I use this service. I will tell all my family, friends, and co-workers about Teladoc! This is just AMAZING!

Overall, Overall, Overall

Customer Service, User Interface, App Performance

positive, positive, positive

Overall - Customer Service - positive, Overall - User Interface - positive, Overall - App Performance - positive

### USER: AMAZING!!: This is the first time I use Teladoc. The account set up was very easy. Dr. Kathryn Edwards called me in less than 3 minutes from the time I requested a call back for my daughter. She was AMAZING! Dr. Edwards asked me a few questions about my daughter and she was able to prescribe her medicine on the spot. She was super friendly and very professional. From the time I hung up and drove to the pharmacy, the medicine was ready for me to pick up. In less than 15 or 20 minutes, I was able to get my daughter her medicine. Wow! I am very impressed being the first time I use this service. I will tell all my family, friends, and co-workers about Teladoc! This is just AMAZING! ### ASSISTANT: Overall - Customer Service - positive, Overall - User Interface - positive, Overall - App Performance - positive )))

### Review: title: AMAZING!!, content: This is the first time I use Teladoc. The account set up was very easy. Dr. Kathryn Edwards called me in less than 3 minutes from the time I requested a call back for my daughter. She was AMAZING! Dr. Edwards asked me a few questions about my daughter and she was able to prescribe her medicine on the spot. She was super friendly and very professional. From the time I hung up and drove to the pharmacy, the medicine was ready for me to pick up. In less than 15 or 20 minutes, I was able to get my daughter her medicine. Wow! I am very impressed being the first time I use this service. I will tell all my family, friends, and co-workers about Teladoc! This is just AMAZING! ### Analysis: categories: Overall, Overall, Overall, aspects: Customer Service, User Interface, App Performance, sentiments: positive, positive, positive )))

### Review: title: AMAZING!!, content: This is the first time I use Teladoc. The account set up was very easy. Dr. Kathryn Edwards called me in less than 3 minutes from the time I requested a call back for my daughter. She was AMAZING! Dr. Edwards asked me a few questions about my daughter and she was able to prescribe her medicine on the spot. She was super friendly and very professional. From the time I hung up and drove to the pharmacy, the medicine was ready for me to pick up. In less than 15 or 20 minutes, I was able to get my daughter her medicine. Wow! I am very impressed being the first time I use this service. I will tell all my family, friends, and co-workers about Teladoc! This is just AMAZING! ### Analysis: categories: (Overall, Overall, Overall) aspects: (Customer Service, User Interface, App Performance) sentiments: (positive, positive, positive) )))

Best telehealth service ever!

I have used Teledoc at least a handful of times and not only are they cheap but all the doctors are very professional and nice! Which is a hard combination to find. They also don’t rush you and give you other education on things you can do as well. I just called yesterday after trying to reach my primary care doctor all day long on a Friday due to testing positive for Covid. And no call back from my primary doctor at all! And I have long covid and multiple auto immune disease. So late on a Friday I called Teladoc paid my 20$ since they have a discount due to my health insurance and was called immediately by a very nice Dr. D and she immediately started me on covid medication which I can feel working within a day. The last two times I had Covid nothing was available or was even able to obtain. But I won’t waste time next time. I will just call Teledoc and talk to someone that acts like they care. They also have a very responsive customer service if you forgot something or need help! They even will see you without insurance and are relatively cheap too., I tell all my coworkers and friends about them!

Health Service, Health Service, Health Service, Health Service, Health Service

Professionalism, Price, Responsiveness, Availability, Customer Service

positive, positive, positive, positive, positive

Health Service Professionalism - positive, Health Service - Price - positive, Health Service - Responsiveness - positive, Health Service - Availability - positive, Health Service - Customer Service - positive

### USER: Best telehealth service ever!: I have used Teledoc at least a handful of times and not only are they cheap but all the doctors are very professional and nice! Which is a hard combination to find. They also don’t rush you and give you other education on things you can do as well. I just called yesterday after trying to reach my primary care doctor all day long on a Friday due to testing positive for Covid. And no call back from my primary doctor at all! And I have long covid and multiple auto immune disease. So late on a Friday I called Teladoc paid my 20$ since they have a discount due to my health insurance and was called immediately by a very nice Dr. D and she immediately started me on covid medication which I can feel working within a day. The last two times I had Covid nothing was available or was even able to obtain. But I won’t waste time next time. I will just call Teledoc and talk to someone that acts like they care. They also have a very responsive customer service if you forgot something or need help! They even will see you without insurance and are relatively cheap too., I tell all my coworkers and friends about them! ### ASSISTANT: Health Service Professionalism - positive, Health Service - Price - positive, Health Service - Responsiveness - positive, Health Service - Availability - positive, Health Service - Customer Service - positive )))

### Review: title: Best telehealth service ever!, content: I have used Teledoc at least a handful of times and not only are they cheap but all the doctors are very professional and nice! Which is a hard combination to find. They also don’t rush you and give you other education on things you can do as well. I just called yesterday after trying to reach my primary care doctor all day long on a Friday due to testing positive for Covid. And no call back from my primary doctor at all! And I have long covid and multiple auto immune disease. So late on a Friday I called Teladoc paid my 20$ since they have a discount due to my health insurance and was called immediately by a very nice Dr. D and she immediately started me on covid medication which I can feel working within a day. The last two times I had Covid nothing was available or was even able to obtain. But I won’t waste time next time. I will just call Teledoc and talk to someone that acts like they care. They also have a very responsive customer service if you forgot something or need help! They even will see you without insurance and are relatively cheap too., I tell all my coworkers and friends about them! ### Analysis: categories: Health Service, Health Service, Health Service, Health Service, Health Service, aspects: Professionalism, Price, Responsiveness, Availability, Customer Service, sentiments: positive, positive, positive, positive, positive )))

### Review: title: Best telehealth service ever!, content: I have used Teledoc at least a handful of times and not only are they cheap but all the doctors are very professional and nice! Which is a hard combination to find. They also don’t rush you and give you other education on things you can do as well. I just called yesterday after trying to reach my primary care doctor all day long on a Friday due to testing positive for Covid. And no call back from my primary doctor at all! And I have long covid and multiple auto immune disease. So late on a Friday I called Teladoc paid my 20$ since they have a discount due to my health insurance and was called immediately by a very nice Dr. D and she immediately started me on covid medication which I can feel working within a day. The last two times I had Covid nothing was available or was even able to obtain. But I won’t waste time next time. I will just call Teledoc and talk to someone that acts like they care. They also have a very responsive customer service if you forgot something or need help! They even will see you without insurance and are relatively cheap too., I tell all my coworkers and friends about them! ### Analysis: categories: ( Health Service, Health Service, Health Service, Health Service, Health Service) aspects: (Professionalism, Price, Responsiveness, Availability, Customer Service) sentiments: (positive, positive, positive, positive, positive) )))

Easy service but unreliable

We did a call with a doctor today because our son was sent home from school feeling unwell. We were told by his daycare we would need a note from a doctor for him to go back. We knew our son was fine and only scheduled the appointment to get the note. They were concerned about a skin rash that we knew to be eczema. During the appointment we requested the note and we were told that the note would be in his chart by the physician. The note never showed up, so I called back asking for the note. There is no way for them to request the note and I was told if I needed one I could schedule and pay any associate fees for another appointment. I was told that the doctor’s note was “not guaranteed.” I don’t know what more of a guarantee I can get than the doctor telling me he will write one. How many appointments do I pay for before I get the note. It could be limitless! What a racket. They were not willing to waive any fees and the appointments are not recorded, so it’s my word against no one.

Medical Services, Medical Services, Medical Services

Doctor's Note, Fees, Scheduling

Negative, Negative, Negative

Medical Services - Doctor's Note - Negative, Medical Services - Fees - Negative, Medical Services - Scheduling - Negative

### USER: Easy service but unreliable: We did a call with a doctor today because our son was sent home from school feeling unwell. We were told by his daycare we would need a note from a doctor for him to go back. We knew our son was fine and only scheduled the appointment to get the note. They were concerned about a skin rash that we knew to be eczema. During the appointment we requested the note and we were told that the note would be in his chart by the physician. The note never showed up, so I called back asking for the note. There is no way for them to request the note and I was told if I needed one I could schedule and pay any associate fees for another appointment. I was told that the doctor’s note was “not guaranteed.” I don’t know what more of a guarantee I can get than the doctor telling me he will write one. How many appointments do I pay for before I get the note. It could be limitless! What a racket. They were not willing to waive any fees and the appointments are not recorded, so it’s my word against no one. ### ASSISTANT: Medical Services - Doctor's Note - Negative, Medical Services - Fees - Negative, Medical Services - Scheduling - Negative )))

### Review: title: Easy service but unreliable, content: We did a call with a doctor today because our son was sent home from school feeling unwell. We were told by his daycare we would need a note from a doctor for him to go back. We knew our son was fine and only scheduled the appointment to get the note. They were concerned about a skin rash that we knew to be eczema. During the appointment we requested the note and we were told that the note would be in his chart by the physician. The note never showed up, so I called back asking for the note. There is no way for them to request the note and I was told if I needed one I could schedule and pay any associate fees for another appointment. I was told that the doctor’s note was “not guaranteed.” I don’t know what more of a guarantee I can get than the doctor telling me he will write one. How many appointments do I pay for before I get the note. It could be limitless! What a racket. They were not willing to waive any fees and the appointments are not recorded, so it’s my word against no one. ### Analysis: categories: Medical Services, Medical Services, Medical Services, aspects: Doctor's Note, Fees, Scheduling, sentiments: Negative, Negative, Negative )))

### Review: title: Easy service but unreliable, content: We did a call with a doctor today because our son was sent home from school feeling unwell. We were told by his daycare we would need a note from a doctor for him to go back. We knew our son was fine and only scheduled the appointment to get the note. They were concerned about a skin rash that we knew to be eczema. During the appointment we requested the note and we were told that the note would be in his chart by the physician. The note never showed up, so I called back asking for the note. There is no way for them to request the note and I was told if I needed one I could schedule and pay any associate fees for another appointment. I was told that the doctor’s note was “not guaranteed.” I don’t know what more of a guarantee I can get than the doctor telling me he will write one. How many appointments do I pay for before I get the note. It could be limitless! What a racket. They were not willing to waive any fees and the appointments are not recorded, so it’s my word against no one. ### Analysis: categories: (Medical Services, Medical Services, Medical Services) aspects: (Doctor's Note, Fees, Scheduling) sentiments: (Negative, Negative, Negative) )))