Read the following passage and questions, then choose the right answer from options, the answer should be one of A, B, C, D.

<passage>:
A Gift From Earth on Earth." "And to us it's almost empty. The pressure of population on Earth has made us range the Galaxy for places to put our extra people. The only habitable planets, unfortunately, are populated ones. We take the least nor true Earthmen, but a mixture of both." memory. "We know the history of conquest all too well. Our method causes more distress than we like to inflict, but it's better—and more sure—than war and invasion by force. Now that the unpleasant job is finished, we can repair the dislocations." but you'll be working for us ... until the children of Earth and Zur come and Earthmen may go, but clay goes on forever ... and with it, the By this, he seemed to imply that the Thorabians would rob the Earthmen, that ship. We cannot possibly bilk them of it it is their only means of transport." Such frank expression of motive was unheard of, even in the secret about the Earthmen. If it was impossible to hope for much in the way hence these left much to be desired in the way of clarity, though their sincerity was evident. The Earthmen were going to do great things for the whole world of Zur. It required but the cooperation—an excellent word, that—of all tried. The anti-Earthmen Faction—in any culture complex, there is always an "anti" faction to protest any movement of endeavor—crowed happily that the Earthmen were gone for good, and a good thing, too. practically acrawl with Earthmen. Immediately, the Earthmen established what they called "corporations"—Zurian trading companies under terrestrial control. The object of the visit was trade. wonder you hear nothing of news! The pot is very cheap. The Earthmen "The Earthmen don't cook as we do," she explained patiently. "There is buying these pots and there will be a big demand for it. The Earthman "The Earthman took them in trade—one reason why the new ones are so sorry for thinking as I did about the Earthmen. They really intend to It would do no good, Zotul realized, to bring up the fact that their production of ceramic cooking pots had dropped off to about two per cent of its former volume. Of course, profits on the line of new stoves greatly overbalanced the loss, so that actually they were ahead but Earth. newfangled paraphernalia ... and very cheap, too, because for everything they sold, the Earthmen always took the old ware in trade. What they did with the stuff had been hard to believe at first. They destroyed it, which proved how valueless it really was. "Note," Koltan announced in a shaky voice, "that the Earthmen undermine our business," and he read off the figures. "Perhaps," said Zotul, "it is a good thing also, as you said before, and will result in something even better for us." "They are replacing our high-quality ceramic ware with inferior sells it, of course, but before the people get the shine out of their eyes, we can be ruined." "My sons, you forget it is not the Earthmen themselves at the bottom of Earth. Think of the telegraph and the newspaper, how these spread news of every shipment from Earth. The merchandise of the Earthmen is put up for sale by means of these advertisements of the Earthmen. rest, but this made no real difference. For another, the Earthmen had procured legal authority to prospect the planet for metals, of which at a nice profit and everybody was happy with the situation except the brothers Masur. radio parts. This was Earth's first step toward flooding Zur with the natural follow-up in its campaign of advertising—radio programs—with commercials. Happily for the brothers, they did not understand this at the time or Earthmen are taking care of that." "It is an Earthman association that deals with complaints such as Zotul. It took three weeks for the Earthmen to get around to calling "Glad to have you call on us, Mr. Masur," boomed the Earthman, clapping is the flesh to corruption and how feeble the bones. We are ruined, and all because of new things coming from Earth." to me sooner? This would never have happened. But now that it has, we're going to do right by you. That is the policy of Earth—always to do right by the customer." "Divinity witness," Zorin said, "that we ask only compensation for damages." bargain-priced merchandise of Earth must be poor indeed. "To receive gifts," said Zotul, "incurs an obligation." "None at all," beamed the Earthman cheerily. "Every item is given to you absolutely free—a gift from the people of Earth. All we ask is that you pay the freight charges on the items. Our purpose is not to make profit, but to spread technology and prosperity throughout the Galaxy. We have already done well on numerous worlds, but working out the full program takes time." He chuckled deeply. "We of Earth have a saying about one of our but sure.' And so with us. Our goal is a long-range one, with the motto, 'Better times with better merchandise.'" The engaging manner of the man won Zotul's confidence. After all, it was no more than fair to pay transportation. "It may seem high," said the Earthman, "but remember that Earth is merchandise. All you pay is the freight, which is cheap, considering the cost of operating an interstellar spaceship." "You don't know us of Earth very well yet, but you will. I offer you credit!" "What is that?" asked Zotul skeptically. "It is how the poor are enabled to enjoy all the luxuries of the involutions and devolutions of credit, leaving out some angles that might have had a discouraging effect. On a world where credit was a totally new concept, it was enchanting. pointed this out politely. "Interest," Broderick explained. "A mere fifteen per cent. After all, you get the merchandise free. The transportation company has to be paid, so another company loans you the money to pay for the freight. This small extra sum pays the lending company for its trouble." plant doesn't make enough money for us to meet the payments." "I have a surprise for you," smiled Broderick. "Here is a contract. You "We will equip your plant," beamed Broderick. "It will require only a quarter interest in your plant itself, assigned to our terrestrial company." These, who had never known debt before, were in it up to their ears. The retooled plant forged ahead and profits began to look up, but the Earthmen took a fourth of them as their share in the industry. generators. Lines went up, power was generated, and a flood of electrical gadgets and appliances hit the market. For some reason, But at the end of three years, the Earthmen dropped their option. Earthmen, explained Broderick, had built a plant of their own because it was so much more efficient—and to lower prices, which was Earth's unswerving policy, greater and greater efficiency was demanded. were a drug on the market. The Earthmen made them of plastic and sold contracts to continue operating." "So you can't pay," he said, tapping his teeth with a pencil. He making it necessary for us to approach you through the courts." "I don't know what you mean," said Zotul. "If we have to sue, we take back the merchandise and everything attached to them. That means you would lose your houses, for they are the Earthman. "I don't understand. The Earthmen...." Zotul paused, coloring. "We are "What do you mean?" "Yours is the last business on Zur to be taken over by us. We have bought you out." "Our government...." not pay for the roads, the telegraphs, the civic improvements, we took them over, just as we are taking you over." "You mean," exclaimed Zotul, aghast, "that you Earthmen own everything

<question>:
What is ironic about Earth's customer service policy?

<options>:
A The customer service policy was drafted by Zurians, not Earthmen
B The customer service policy offers no ideal alternatives for non-Earthmen
C Earthly corporations have no real solutions for dealing with problems presented by their customers
D What is 'right' for the customer always benefits the corporation, directly or indirectly

<answer>:

D