Microsoft Dynamics 365
Microsoft Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) intelligent business applications announced by Microsoft in July 2016 and released on November 1, 2016. There are editions available: a Business Edition which includes a Financials application, based on the project code-named 'Madeira', and an Enterprise Edition which comprises several CRM applications (field service, sales, project service automation, and customer service).

On July 1, 2017, the Dynamics 365 line was repackaged so that the CRM applications are now called the "Customer Engagement Plan." The ERP application is now called Microsoft Dynamics 365 for Finance and Operations; however, it is only available as part of the "Unified Operations Plan," which also includes the standalone applications Dynamics 365 for Talent and Dynamics 365 for Retail. Together, the two plans form the "Dynamics 365 Plan."
Q3084961
product line
Concept
Q131508
enterprise resource planning
Concept
Q485643
customer relationship management
Concept
Q2283
Microsoft
ORG
Q5447122
field service
UNK
Q5657855
sales
Concept
Q30058780
Microsoft Dynamics 365 for Finance and Operations
MEDIA
Q27556059
Microsoft Dynamics 365
MISC
2016-07-01T00:00:00Z^^http://www.w3.org/2001/XMLSchema#dateTime
July 2016
DATE
2016-11-01T00:00:00Z^^http://www.w3.org/2001/XMLSchema#dateTime
November 1, 2016
DATE
2017-07-01T00:00:00Z^^http://www.w3.org/2001/XMLSchema#dateTime
July 1, 2017
DATE
use
developer
publication date