twitter inc face question friday approach internal security company employee briefly deactivate u.s. president donald trump account 11-minute blackout realdonaldtrump account late thursday draw widespread attention microblogging site trump frequently use twitter announce policy assail adversaries tangle countries include north korea world affairs users voice fear future employee interference technology glitches involve trump account could threaten national security incident also come twitter grapple overall criticism handle account suspensions user abuse ever-changing term service twitter say tweet friday implement safeguard prevent happen able share detail internal investigation update security measure take seriously team it company representative decline answer question include many employees suspend account special protections high-profile users like trump trump back twitter soon account restore employee send alter tweet cyber security experts previously speculate twitter could instal special protections trump account ability access certain devices learn do twitter customer-support employee employee last day conduct full internal review twitter say tweet late thursday continue investigate take step prevent happen company say early tweet reuters could determine many twitter employees authority delete account ability tamper ways send bogus tweet seriousness need accountability social media sit ken meyer serve digital director former vice president joe biden tweet lone employees able change statements president speak condition anonymity former twitter employee say unlikely worker suspension privilege would also able hijack account send message different type access former employee say sure anyone twitter tweet someone else account another person familiar twitter operations speak condition anonymity say employees currently post user account change even view user password encrypt joseph lorenzo hall chief technologist nonprofit center democracy technology say suspension reflect need twitter transparent ability control account also demonstrate peril head state rely digital technology primary mode communication would nice rely old form policy communication solid foundations say add twitter require two-person control certain high-profile account new york time friday report rogue employee fact contractor cite two anonymous source familiar incident twitter tech company ramp reliance contractors due pressure respond quickly thoroughly content violations company desperately reliant upon human nuance sophistication decision make human quite risk sarah roberts ucla professor study contractors say tweet bind company friday separately announce minor update rule include clarity action could result account suspension late string iterative change amid criticism platform slowly inconsistently respond abuse twitter share 1.9 percent afternoon trade trump nearly 42 million twitter followers respond temporary loss account boast wide reach service twitter account take 11 minutes rogue employee trump say twitter early friday guess word must finally get out-and impact use twitter attack opponents promote policies 2016 presidential campaign since take office january thursday incident also raise question twitter secure official potus presidential account account could potentially influence world events technology company include twitter meanwhile attack u.s. lawmakers fail stem spread russian propaganda misinformation platforms twitter particular long criticize enough police platform respond complaints harassment though temporary deletion trump account spark flood criticism twitter users many president critics also say happy see account disable 2013 hackers take control main account associate press tweet explosions white house injure then-president barack obama cause stock briefly plunge twitter employee briefly shut trump account put control question