| Question,Answer | |
| How do I sign up?,"If you are signing up for your own business, you simply need to click on the Sign Up button at the top right of this page. You will see the available pricing tiers for you to select. Click on the button below the pricing tiers to start the sign up process. The process should only take a few minutes to complete. If you are working with a company who has partnered with ProPay, please visit your companys website to apply. This ensures that your account is properly affiliated with your company and their specific pricing. Please note, applications are found after logging in to your account with your company, not on the home page of their website." | |
| How do I log in?,"To login to your account, click the Log In button at the top right of any page on ProPays website. Enter your username and click continue. If this is your first time logging on your current internet browser, you will be prompted to answer your challenge questions. It will then ask for your password. Once you enter your password you will be logged into your account. | |
| What if I forgot my password? | |
| If you dont know your password, you can click on ""forgot password"" after you enter your username. It will then prompt you to answer two security questions and enter your Social Security Number. If you have answered this information correctly you will be prompted to create a new password. | |
| If you dont have any challenge questions set up, the system will lock your account and require you to call customer service to get your account unlocked. We can be reached at 866-573-0951 Monday to Friday 6:30 a.m - 7:00 p.m. MST. | |
| If you answer the challenge questions incorrectly but you enter your social security number correctly, you will be prompted to receive a verification code. You can choose the method by which you would like to receive this code. Once you receive the code, simply enter it into the box and submit the information. You will then be prompted to create your own password and you will be taken into your account." | |