text: rudeness in retail???? reciently i was on the phone to a client of our and there was a client that came in to the shop at the same time.  while i was on the phone i said "yes we can refill them"  and the other person said "oh my god thats discusting, didnt you go to school."  so i then finished on the phone, hung up and ask the other person what the go was and he said.."you dont say yes we can refill them, its yes you can refill those."   now is there anyone who finds that rude.  yes i went to school, infact i finished uni so whats the go.  yes i didnt speak properly but really it was more rude him interrupting me while on the phone.. some people like to feel superior and make other feel like idiots because your not as smart as they are. it is rude. but in turn you should know that one day that person is going to do the same thing and you will be in the possition to correct them. its callled karma and it works in beautiful ways