text: i lost the cd to premiere pro but i still have my user name and serial number. is there a way to download it? i've downloaded the trial version and i dont know where to enter the serial code. please help me out, i dont want to waste all this money. adobe premiere pro usually, customer service can help you out.  since adobe is a reputable company, they should send you a link where you can downlaod a full version.  go to this link for customer care: http://www.adobe.com/support/contact/  when you write them, let them know what the problem is, give them the serial number and your registration information.  if that info is legitimate, then they should send you a link.