text: what is the name of this software? it is a software that allow me to take control of someone computer to help them with a problem. my sister is having problems with her computer and gateway used this software to find problems with computers. you just watch while they operate your computer. i hope this helped!!!  thanks!!!!! that is not hacking if you accessing that pc with her permision  some tools are there  www.logmein.com will help you to do this