text: how one can get best out of his subordinates?   drop the x y management system.  in general motors, the supervisors were prompted to keep all their subs angry.  "keep 'em mad at you and they'll work harder.  treat 'em like sub-humans and you'll get more out of 'em."  this is why they found coke bottles hidden inside the door panels and piston rings omitted from the assembly process.  people do find a way to vent their frustrations.  actually, show folks some respect and dignity and they will work to make solutons successful.  johnny