text: computer won't run.....help !? my friend's computer virus program is outdated.  it says she has a virus, but she wasn't on the internet so doesn’t see how she could have got one - it tells her to re-subscribe to the antivirus program and they will remove the virus.  she’s got dsl but can't do anything to the computer.  she tried to remove the program but can't do anything at all to the computer because it says she doesn’t have administration rights.  she went to run and msconfig, but she can't even get to the start up to keep the program from starting when her computer does because it won't let her do a thing.  she couldn't even use a friend’s system restore cd.  she has an hp computer with xp. there may be many reasons for this problem. i can give you a link that deals with hard drive problems. some ram/hard drive problems can be easily fixed yourself by using easily available tools. i found the info at http://fixit.in  useful