text: described the last time you  were complimented by a guest for providing outstanding service.?   i can't recal the last time i was directly complimented for providing outstanding service. i judge how well i serve people by them simply knowing my name, and having a normal conversation with them when they come into my store. i have quite a few regulars, and we are on first name basis' with each other. i assume that if i wasn't doing a good job, they wouldn't keep coming back.