text: troubleshooting required? i encountered an problem when i manage my phonebill online with a phone company website. even though i can log on my account, i could not click to open the all sub-tabs in my account, which are call history, phone bill, client file etc. the problem that ocurrs when i click these tabs is either that returns back to the mainmenu or that shows the message of status: 302 moved location: /login2.htm . my computer os is window xp sp2 with ie 6.0 browser. could you tell me how i can fix this error. make sure you have javascript enabled, possibly cookies as well.