text: "a decision made in the interests of customers is a good decision"? recently we had to decide whether to buy a new product at the expense of some products which have overlapping functions. the new product offered better features and wider functions at a higher cost, and most customers like it. because of that, we bought it. some colleagues were not happy as they have less on their plate as a result. i think we made a good decision because it's based on what customer needs, rather than what the staff think. sometimes we can easily put our own interests first. i agree.  i work in manufacturing and i hate seeing the way customers are treated. my employer believes that "customers are our priority" is a good slogan to put in our mission statement. if they were honest they would say "please the stockholders, screw the customers" i worked in retail before this job and i was trained in the old school. the one that said "the customer is always right." helping customers, especially the disgruntled ones, was something i looked forward to.