text: what is the impact of information technology systems on the insurance industry?   it has a great impact.one important aspect of most of this prior research is that almost all of it is focused exclusively on the manufacturing sector. very few of the earlier studies examined the impact of computers, and information technology goods in general, on labour productivity in the non- manufacturing sectors of the economy. this gap in the productivity research has occurred primarily because output is more difficult to define and quantify in the service and trade sectors than it is in the manufacturing sector. clearly, counting the output of a steel mill or auto factory is one thing, but it is much more difficult to measure the output of a bank or an insurance company.