text: urgent -- i am having serious problems with dell computer!! i i need to bypass "support" staff that can't speak english! and get to someone right in texas. i googled them to death.  all efforts lead back to automated systems and eventually to someone in india. dell's setup appears to be untouchable.  their headquarters are in round rock, tx and austin, tx.    i was able to get 512-338-4400 but that's automated, too! when i finally reached an english speaker, she refused to connect me after i gave her the names of some senior people i needed to talk with. fyi. michael dell is no longer actively in charge. kevin rollins is the pres and ceo. i would like to get to his office or to ro parra, v.p. in charge of consumer sales & small business. any ideas?   thanks!! i feel your pain, i ended up throwing the junk out with the rubbish. dell really need to work on their customer relations, instead of trying to push crappy computers into the market