text: how do i get in touch with ebay about an order? how do i get in touch with ebay about an order that i havent recieved from one oftheir members ive emailed them about my order but they never reply if you have not received an item from a seller, you need to start an item not received or significantly not as described dispute. here are the steps:  step 1: the buyer opens a dispute.  step 2: ebay contacts the seller. step 3: the seller responds.  step 4: the buyer and seller communicate. step 5: the dispute is closed.   here is the how to file an item not received dispute http://pages.ebay.com/help/tp/inr-snad-process.html  if you paid by credit card,  file a dispute with your credit card provider. if you paid by paypal, file a complaint with paypal through their buyer protection program http://pages.ebay.com/help/tp/paypal-protection.html . if you paid by check and it has not been encashed yet, contact you bank and cancel the check immediately.   if you report the seller who does not send out the item you purchased, here are the things that could happen to them: http://pages.ebay.com/help/policies/seller-non-performance.html  listing cancellation limits on account privileges account suspension forfeit of ebay fees on cancelled listings  selling fee schedule adjustments loss of powerseller status  referral to law enforcement