text: i am livid and sick to my stomach about this cleaning service.  does anyone know what recourse i have? for christmas i bought a gift certificate for my mom to have our house cleaned. the amount was $250.00 which is quite a lot for the area i live in. i really liked the conversation i had with the woman who owns the company and felt assured that the extra money i was spending would mean our house would be cleaned very well.    my mom finally got around to having the housecleaning done. the owner of the company came out to see the house and to see what my mom wanted done.    when i came home after the housecleaning i was stunned. very little was cleaned. the things they did clean were done sloppily.  they did not clean any of the bedrooms or our kitchen. they only cleaned 1 of the 3 bathrooms. the hallway was vacuumed but very sloppily.    my mom did not know how much i had spent and i decided to tell her because i could not beleive what i was seeing. my mom called the company today and the owner had no regrets and was rude. i feel like i was robbed. do i have any recourse? call the owner yourself and air your complaints. call the bbb and make a complaint. if you still aren't getting results, call the local news service... they love those stories about when a consumer gets screwed and the companies hate it and will usually do anything to shut you up. did you pay the $250 for one service or for several (cuz $250 seems outrageous for one cleaning.... you can hire a mexican for like $25). do you have a contract or any paperwork from the firm? did you take any "after" pics to show exactly what wasn't cleaned?   just some suggestions, that sucks. the best bet is to go with the news.