text: online company disappeared, what should i do? the online company which i bought my travel insurance from disappeared, what should i do? which governmental department is dealing with such kind of issue? can i claim my money back? i bought my travel insurance through ti, and i paid online. when i wanted to contact them, no one response and no one replied my email. it seems like this company has disappeared. what should i do? well, you can call the better business bureau and file a complaint or the fbi and file a fraud complaint.  unfortounatly,  unless fraud can be proven and you can find others who got screwed over it will most likely be concidered a civil matter and would cost you more to sue then it would to eat the loss.