text: how can someone save all their programs in their computer, and restart the comp. all over again. i have an hp? i have a 2004 hp and i'm having trouble with the lightscribe, i took it to best buy so they could fix it but they charged me $200 to get it fix then he told me that maybe i could do it i just ahve you save all the programs that i have and restore the computer all over again. i would save the files you have saved that you want to keep, word docs ect then reinstall windows and the other programs your using.