text: how can i receive a call from the messenger with voice feature, it goes to voice mail? the menu appears indicating whether to accept or decline, once i select accept, it goes to voice mail, i can retrieve message from there, and when trying to place a call the person gets the same thing, they can not accept it, but they can hear the voice message. you need to go to call set up in your settings. make sure your speakers are on and set the ring type. just look good through all the settings on your i.m. and you will see it. then you can even listen to the ring you have selected and hear the volume. if you don't answer it after so many rings it goes to your voice mail. just as your home phone.