text: can you write an essay on "what is an ideal manager?" i'm asking more on the public sector's point of view   the ideal manager is one who isn't afraid of work and commitment. they should be fair yet firm, strict yet approachable and above all be understanding to his consumer! whether right or wrong morally, the customer is always right and any good manager should uphold this and make their staff aware of the protocol.  an ideal manager should have happy and reliable staff working under him which makes for an excellent work force ensuring greater customer care.  this makes a good foundation for any business.  the manager of any business should understand the environment they are working in. they should ensure they know each and every product available, when it will be in stock, how it works, what the next best product is etc.  in my experience, the best type of manager is one who has worked their way from the bottom to the top. they have worked directly with the public and are therefore aware of the demands and pit falls with being in such an environment.