text: how do you stop families from yelling instead of talking or complaining? a member of the family always is in defensive of one of her children but not the other. you can't say a word without her yelling in defensive of her even when it is not necessary. most people who do this, don't have a clue about how they look like when they do it. i hope you could place a camera so that you can viedo tape her and then show the film to her. she will be the best judge of her own attitude. another tactic to stop families from yelling to each other is to place a "suggestions box", where the members of the family can write their complaints annonimously and then everybody can work things out together. or play "the socratic questioning game"...this game is very interesting...instead of accusing or yelling...you have to say everyting in the form of a polite question: instead of saying "don't yell at me!" you say "why are you yelling at me?" .."because you don't listen!"...then you ask "why do you think i'm not listening?" rules for this game: 1.-accept the answer eventhough you don't like it. an answer is an answer. 2.-the question has to be made politely..it is a question, not an interrogation. 3.-the process to change a bad habit takes time...yelling and fuzzing is a bad habit...be patient and constant until the cycle breaks and the bad habit disappears.