text: in today’s business environment, what is the importance of a culturally diverse workforce?   an organization in which well-managed human diversity is woven throughout all functions and levels is better able to meet the major business challenge of the 21st century--the need for adaptability. organizational adaptability is necessary for success in a business environment characterized by the proliferation of markets across a wide spectrum of national, cultural and ethnic boundaries in the u.s. and abroad and by increasing competition everywhere.   diversity in business: highlights • diversity optimizes the willingness and ability of all employees to contribute to business success.   • demographic trends indicate a workplace of the future comprising ever more human differences.   • diversity differs from affirmative action in its emphasis on qualitative, not quantitative, goals.   • research shows that heterogeneity contributes to productivity and innovation in working groups.   • diversity training reduces stereotyping, prejudice and cross-cultural misunderstandings.   • a "culture of inclusion" requires institutional openness to diverse styles, ideas and perspectives.   • diversifying a firm's leadership is indispensable for attaining the long-term benefits of diversity.   • a diversity audit is an excellent first step in planning organizational change to support diversity.   • white male backlash is a significant challenge to diversity. white males cannot be ignored.   • adaptability is vital in this era of business globalization. diversity enhances adaptability.