text: why is that there is hardly any customer service? there are so many company's that supply products but lack customer service when presented a problem. why is it that certain managers who get hired has no customer service skills then hire others with the same no skill? it's because company's are always looking at ways to minimize the overhead and as we all know customer service adds to their expenditures and effects their bottom line. so if this function/service is non existent or lousy or outsourced to india... now you know why.