text: paypal- does anyone have experience dealing with a near automated person lacking personality or customer care? i recently sold a bulk of items through ebay to a buyer in ireland. on receiving them he claimed they were fake. the items were sealed, serial numbered etc(they were not fake)but to save the hassle i told the buyer return them as not open get a full refund.he said no, i refund him then he'll return the goods.i think not we were talking over £1k. anyhow the transaction went through paypal he tried a claim, i said the above to paypal who in their terms agreed with my proceedure.what they do is they 'hold' your paypal account for that month.what they dont tell you is they will claim the money from your bank account without notice (bearing in mind they are investigating and even told me they were behind).  i have wrote to them asking how long do i wait for these returned goods/or my refund, each with automatic responses.i have now wrote and called them no less than 30 times in 2 months, without a direct answer, in the mean time they sit on my £1k saying they dont know how long it will take http://www.paypalsucks.com/