text: dhl has a next day delivery by 3pm guarantee, they failed, what if anything am i entitled to? i have accident coverage on my dell inspiron notebook, i has a problem and dell sent out a technician from qualxserv to replace a cracked piece. the laptop worked fine, the technician replaced the piece and then put it back together and it would not boot up, he said that it would have to be shipped back to dell.  i originally paid over $400 for accident coverage on this, the technician broke my computer and said that it would need to be shipped back to dell for fixing.  they picked it up and and i checked the tracking. dell paid over $70 for shipping and dhl did not deliver in time.  will i be able to get anything out of dhl?  should i try and get anything out of qualxserv the service provider, for breaking my computer?  i am really upset that i my computer is out of my posession for a week, when it was working just fine. you cannot get anything out of dhl, but im sure that dell has already been reimbursed for their shipping cost. as for what to do about the servicer,, i would approach them as if you hadn't had the accidental coverage. they should at least offer to pay for a loaner computer for the time it is being serviced.. hope everything works out..