text: what are the customer service practices or custom of employees of a toy store  involving their customers?   most want to please the customers. different stores have different policies. if you feel that somthing was not right, ask to speak to the manager. if you explain in a calm manner you may find the help or solution you are seeking. if not you can always find out the home office by asking for web address or phone #. or just google the name of the store and see what you find.