text: can i return software? i bought scrapbook factory deluxe 3 and want to exchange it for a different software. i didn't register the serial number online, but i did send in the $20 mail-in rebate the company was offering. can i uninstall it from my computer and return it, or must i keep it? hah, no. retail outlets almost never take-back opened software. just by opening the box you have made it unreturnable. if you try this and the clerk lets you get away with it, you've been lucky to get a clerk who doesn't know his or her store's return policy on software.