text: i've lost the 'tool bar' on the top of my email page, how can i get it back? the bold, italic, font size, etc. tool bar.  i cannot forward pictures sent to me, how can i do that? if you're referring to a web page, try hitting the f11 key.  this toggles web browsers from full screen mode to normal mode.  if you're talking about a stand alone email program, it depends on which program you're using.  in outlook, just goto the view menu and scroll down to toolbars.