text: i have a problem with my computer setting i.e. when i tap "shift" 2 keys the letter "@" becomes " can you assist me to trouble shoot this? thank you. your keyboard settings are set to "us" and you're using a "uk" keyboard. on uk keyboards, the double quotes are obtained by pressing [shift]+[2]. in windows xp, to change to uk keyboard, click the [start] button, go to control panel, (you may have to click settings, then control panel. double click regional & language options. on the languages tab, click the [details] button. click [add] to add the "english (united kingdom)". make sure this is also set as your default input language.