text: i ordered movies and never recieved them.? i ordered movies from columbia house and never recieved them.you suggested i try the 800 number.well i did. there simply is no live operators available to take your questions.they have options whereas you push 1-8 and when you're done it all leads to you going to the web site and looking up your info.but i cant do that without an account number.there is no way to obtain an account number until you recieve your order.the order that i have yet to recieve.it's been over two months since they jacked me for my money.i'm constantly emailing them for info and all they keep telling me is to go to their website and look up my account history.well again i cannot go their because i need a number,one that i cannot get until i recieve my order.the only other way on is through your user name and password.guess what,i cant even use that.so if i cant use my user name,my password,or my account number,i have no way of finding my merchandise because i cant get in touch with a live operator. call the better buisness buaeru and report the company and ask them is there something that you can do to solve the matter. if not, just keep calling them and bugging them. if they have an answering machine leave massages (not obscene), if only the 800 # can be called push the #0 and if nothing, start pushing other #'s (it come up as people's extention #), so you can leave messages in everyones answreing services. sooner or later they will answer to you.                  good luck