@inproceedings{labruna-magnini-2024-towards,
    title = "Towards Cost-effective Multi-style Conversations: A Pilot Study in Task-oriented Dialogue Generation",
    author = "Labruna, Tiziano  and
      Magnini, Bernardo",
    editor = "Calzolari, Nicoletta  and
      Kan, Min-Yen  and
      Hoste, Veronique  and
      Lenci, Alessandro  and
      Sakti, Sakriani  and
      Xue, Nianwen",
    booktitle = "Proceedings of the 2024 Joint International Conference on Computational Linguistics, Language Resources and Evaluation (LREC-COLING 2024)",
    month = may,
    year = "2024",
    address = "Torino, Italia",
    publisher = "ELRA and ICCL",
    url = "https://aclanthology.org/2024.lrec-main.1431",
    pages = "16473--16479",
    abstract = "Conversations exhibit significant variation when different styles are employed by participants, often leading to subpar performance when a dialogue model is exclusively trained on single-style datasets. We present a cost-effective methodology for generating multi-style conversations, which can be used in the development of conversational agents. This methodology only assumes the availability of a conversational domain, such as a knowledge base, and leverages the generative capabilities of large language models. In a pilot study focused on the generation aspect of task-oriented dialogues, we extended the well-known MultiWOZ dataset to encompass multi-style variations. Our findings highlight two key experimental outcomes: (i) these novel resources pose challenges for current single-style models, and (ii) multi-style resources enhance the dialogue model{'}s resilience to stylistic variations.",
}

Conversations exhibit significant variation when different styles are employed by participants, often leading to subpar performance when a dialogue model is exclusively trained on single-style datasets. We present a cost-effective methodology for generating multi-style conversations, which can be used in the development of conversational agents. This methodology only assumes the availability of a conversational domain, such as a knowledge base, and leverages the generative capabilities of large language models. In a pilot study focused on the generation aspect of task-oriented dialogues, we extended the well-known MultiWOZ dataset to encompass multi-style variations. Our findings highlight two key experimental outcomes: (i) these novel resources pose challenges for current single-style models, and (ii) multi-style resources enhance the dialogue model{'}s resilience to stylistic variations.
Labruna, Tiziano Magnini, Bernardo
Towards Cost-effective Multi-style Conversations: A Pilot Study in Task-oriented Dialogue Generation