@inproceedings{guan-etal-2024-improving,
    title = "Improving Role-Oriented Dialogue Summarization with Interaction-Aware Contrastive Learning",
    author = "Guan, Weihong  and
      Feng, Shi  and
      Wang, Daling  and
      Huang, Faliang  and
      Zhang, Yifei  and
      Cui, Yuan",
    editor = "Calzolari, Nicoletta  and
      Kan, Min-Yen  and
      Hoste, Veronique  and
      Lenci, Alessandro  and
      Sakti, Sakriani  and
      Xue, Nianwen",
    booktitle = "Proceedings of the 2024 Joint International Conference on Computational Linguistics, Language Resources and Evaluation (LREC-COLING 2024)",
    month = may,
    year = "2024",
    address = "Torino, Italia",
    publisher = "ELRA and ICCL",
    url = "https://aclanthology.org/2024.lrec-main.780",
    pages = "8913--8924",
    abstract = "Role-oriented dialogue summarization aims at generating summaries for different roles in dialogue, e.g., user and agent. Interaction between different roles is vital for the task. Existing methods could not fully capture interaction patterns between roles when encoding dialogue, thus are prone to ignore the interaction-related key information. In this paper, we propose a contrastive learning based interaction-aware model for the role-oriented dialogue summarization namely CIAM. An interaction-aware contrastive objective is constructed to guide the encoded dialogue representation to learn role-level interaction. The representation is then used by the decoder to generate role-oriented summaries. The contrastive objective is trained jointly with the primary dialogue summarization task. Additionally, we innovatively utilize different decoder start tokens to control what kind of summary to generate, thus could generate different role-oriented summaries with a unified model. Experimental results show that our method achieves new state-of-the-art results on two public datasets. Extensive analyses further demonstrate that our method excels at capturing interaction information between different roles and producing informative summaries.",
}

Role-oriented dialogue summarization aims at generating summaries for different roles in dialogue, e.g., user and agent. Interaction between different roles is vital for the task. Existing methods could not fully capture interaction patterns between roles when encoding dialogue, thus are prone to ignore the interaction-related key information. In this paper, we propose a contrastive learning based interaction-aware model for the role-oriented dialogue summarization namely CIAM. An interaction-aware contrastive objective is constructed to guide the encoded dialogue representation to learn role-level interaction. The representation is then used by the decoder to generate role-oriented summaries. The contrastive objective is trained jointly with the primary dialogue summarization task. Additionally, we innovatively utilize different decoder start tokens to control what kind of summary to generate, thus could generate different role-oriented summaries with a unified model. Experimental results show that our method achieves new state-of-the-art results on two public datasets. Extensive analyses further demonstrate that our method excels at capturing interaction information between different roles and producing informative summaries.
Guan, Weihong Feng, Shi Wang, Daling Huang, Faliang Zhang, Yifei Cui, Yuan
Improving Role-Oriented Dialogue Summarization with Interaction-Aware Contrastive Learning