@inproceedings{arimoto-etal-2024-comparison,
    title = "Comparison of the Intimacy Process between Real and Acting-based Long-term Text Chats",
    author = "Arimoto, Tsunehiro  and
      Sugiyama, Hiroaki  and
      Narimatsu, Hiromi  and
      Mizukami, Masahiro",
    editor = "Calzolari, Nicoletta  and
      Kan, Min-Yen  and
      Hoste, Veronique  and
      Lenci, Alessandro  and
      Sakti, Sakriani  and
      Xue, Nianwen",
    booktitle = "Proceedings of the 2024 Joint International Conference on Computational Linguistics, Language Resources and Evaluation (LREC-COLING 2024)",
    month = may,
    year = "2024",
    address = "Torino, Italia",
    publisher = "ELRA and ICCL",
    url = "https://aclanthology.org/2024.lrec-main.322",
    pages = "3639--3644",
    abstract = "Long-term chatbots are expected to develop relationships with users. The major trend in this field{'}s recent long-term chatbot studies is to train systems with virtual long-term chat data called Multi-Session Chat (MSC), which collects text chat from multiple sessions of crowd workers playing the roles of speakers with defined personas. However, no investigation has attempted to determine whether such virtual long-term chat can successfully simulate relationship-building between speakers. To clarify the difference between an actual long-term intimacy process and an MSC intimacy process, this study collects real long-term chat and MSC in Japanese and compares them in terms of speech form and dialogue acts. The results of analyzing these factors suggest that MSC have an unnatural tendency to behave as if they have a close relationship with non-polite speech levels compared to actual long-term chats, but also as if they have a shallow relationship with more questions than real long-term chats.",
}

Long-term chatbots are expected to develop relationships with users. The major trend in this field{'}s recent long-term chatbot studies is to train systems with virtual long-term chat data called Multi-Session Chat (MSC), which collects text chat from multiple sessions of crowd workers playing the roles of speakers with defined personas. However, no investigation has attempted to determine whether such virtual long-term chat can successfully simulate relationship-building between speakers. To clarify the difference between an actual long-term intimacy process and an MSC intimacy process, this study collects real long-term chat and MSC in Japanese and compares them in terms of speech form and dialogue acts. The results of analyzing these factors suggest that MSC have an unnatural tendency to behave as if they have a close relationship with non-polite speech levels compared to actual long-term chats, but also as if they have a shallow relationship with more questions than real long-term chats.
Arimoto, Tsunehiro Sugiyama, Hiroaki Narimatsu, Hiromi Mizukami, Masahiro
Comparison of the Intimacy Process between Real and Acting-based Long-term Text Chats