@inproceedings{lang-etal-2024-domain,
    title = "Out-of-Domain Intent Detection Considering Multi-Turn Dialogue Contexts",
    author = "Lang, Hao  and
      Zheng, Yinhe  and
      Hui, Binyuan  and
      Huang, Fei  and
      Li, Yongbin",
    editor = "Calzolari, Nicoletta  and
      Kan, Min-Yen  and
      Hoste, Veronique  and
      Lenci, Alessandro  and
      Sakti, Sakriani  and
      Xue, Nianwen",
    booktitle = "Proceedings of the 2024 Joint International Conference on Computational Linguistics, Language Resources and Evaluation (LREC-COLING 2024)",
    month = may,
    year = "2024",
    address = "Torino, Italia",
    publisher = "ELRA and ICCL",
    url = "https://aclanthology.org/2024.lrec-main.1097",
    pages = "12539--12552",
    abstract = "Out-of-Domain (OOD) intent detection is vital for practical dialogue systems, and it usually requires considering multi-turn dialogue contexts. However, most previous OOD intent detection approaches are limited to single dialogue turns. In this paper, we introduce a context-aware OOD intent detection (Caro) framework to model multi-turn contexts in OOD intent detection tasks. Specifically, we follow the information bottleneck principle to extract robust representations from multi-turn dialogue contexts. Two different views are constructed for each input sample and the superfluous information not related to intent detection is removed using a multi-view information bottleneck loss. Moreover, we also explore utilizing unlabeled data in Caro. A two-stage training process is introduced to mine OOD samples from these unlabeled data, and these OOD samples are used to train the resulting model with a bootstrapping approach. Comprehensive experiments demonstrate that Caro establishes state-of-the-art performances on multi-turn OOD detection tasks by improving the F1-OOD score of over 29{\%} compared to the previous best method.",
}

Out-of-Domain (OOD) intent detection is vital for practical dialogue systems, and it usually requires considering multi-turn dialogue contexts. However, most previous OOD intent detection approaches are limited to single dialogue turns. In this paper, we introduce a context-aware OOD intent detection (Caro) framework to model multi-turn contexts in OOD intent detection tasks. Specifically, we follow the information bottleneck principle to extract robust representations from multi-turn dialogue contexts. Two different views are constructed for each input sample and the superfluous information not related to intent detection is removed using a multi-view information bottleneck loss. Moreover, we also explore utilizing unlabeled data in Caro. A two-stage training process is introduced to mine OOD samples from these unlabeled data, and these OOD samples are used to train the resulting model with a bootstrapping approach. Comprehensive experiments demonstrate that Caro establishes state-of-the-art performances on multi-turn OOD detection tasks by improving the F1-OOD score of over 29{\%} compared to the previous best method.
Lang, Hao Zheng, Yinhe Hui, Binyuan Huang, Fei Li, Yongbin
Out-of-Domain Intent Detection Considering Multi-Turn Dialogue Contexts