this review title is: matted hair in a ball and the content is: never had this occur with any shampoo it seems to matte my hair into ball i had to wash several times and tons of conditioner could be it s doing something wonderful for my hair but i feel like i don t have enough information about how the whole product line works together.there are other information for this review, one is this reviewer did purchase it and the other is 0 people think this review is helpful.