this review title is: it works just have to find the right balance and the content is: i have used several times now and found that this works best for us if we use gelish artificial nail remover since we use gelish structure gel and polishes to break down the polish we do take quite a bit of the top layers off before we steam i also put my fingers in on the h heating setting so that it does get hot and then switches to the steam setting i do not find the temperature to be so hot that i get burned but i do have to pull my fingers out about minutes in cool off a second and then right back in oh i have had the steamer on and gone through the entire h heating s steam and w warm before i turn the machine off and then back on to redo the cycle we find this breaks the polish down quicker than if you put your nails in during the steam and warm only so far using the artificial nail remover rather than acetone has not hurt the plastic tray so i believe this will work very very well for us two of us having been trying to find the best combination and this seems to work best for us.there are other information for this review, one is this reviewer did purchase it and the other is 0 people think this review is helpful.