this review title is: excellent customer service no ambiance lighting very cold looking and the content is: it works very well the light is not a warm color as seen in the pictures that was one of the reasons i chose this product because of this i will be returning there is no ambiance here other then that it does work great oh and the inner plastic tube was broken when i received itupdate item replaced no charge.there are other information for this review, one is this reviewer did purchase it and the other is 1 people think this review is helpful.