this review title is: sent used item and the content is: item that was sent was either used or clearly open box thinking i was given another customers return yet i decided to give it a try and i was right the straightener i had just thrown in the trash worked better then this luckily i still had not thrown out the trash so i was able to recover it returning immediately.there are other information for this review, one is this reviewer did purchase it and the other is 0 people think this review is helpful.