this review title is: horrible eye mask and the content is: i hate this eye mask so much and the super annoying constant emails from dr jenna zigler the creature of the product the strap was so uncomfortable i cut it off seconds in the microwave would do nothing i heat mine for seconds and it still doesn t stay hot for more than minutes mine has never burned i don t know what people are talking about it s too hot to put directly on my eyes but if i only microwave it for seconds it s useless i put in the blue sack until it cools down then i can use it for about minutes minutes yeah right also the opposite side gets all fuzzy just look at my pictures it is definitely not worth you d be better off boiling hot water and using a face towel to put over your eyes or using an activated disposable hand warmer like hot hands that stays hot for hours expensive and not reusable but they work.there are other information for this review, one is this reviewer did purchase it and the other is 26 people think this review is helpful.