this review title is: surprised and the content is: i have this a try with a very negative attitude about it wow i was shocked at how well this cleans ears and how comfortable dare i say it actually felt pleasant it was to use it is very soft and gentle on the ears cleans very well and cleaning the tools was a breeze case holds everything secure and keeps it clean and ready for the next session i use this once a week and very pleased with this product heck even the mirror in the case is super nice and easy to use this is perfect for all ears.there are other information for this review, one is this reviewer did not purchase it and the other is 1 people think this review is helpful.