this review title is: not ivation brand and the content is: between and stars untilplease see the attached pictures this is not innovation that i received matter of fact i think i want my money back this is bait and switch this ohair steameris not what shows in the description or picturei will first start off by saying i was concerned from the negative reviews about the product not working after a few uses i have a little over a week and a half now and i have used it for both my hair and face treat it delicate and kindthe thing is very sensitiveplace on a secure surface i noticed the cord and wiring shuts it off its unbalanced and what notbut it worked later on when i did my face so idk i need to keep it on a flat surface and not move it while its on treat it like a baby clean after each use and hope for the bestface really great steam rotate your face around or center yourself in the middle for a neutral stream i love it i use it times a weekhair this is where i notice it shut off if my head bumped it or moved just gotta find the perfect spot if your head is too far up i think it shuts offthe steam also rotates so if you do not feel it at one spot its working its way around it seemsall in all i rate the hair apparatus a and the face for an average of say if this thing last me at least one yeari will feel like i got my monies worthi do see and feel results nonetheless i am gonna contact the seller to see why the bait and switch.there are other information for this review, one is this reviewer did purchase it and the other is 14 people think this review is helpful.