surprised [SEP] i have this a try with a very negative attitude about it wow i was shocked at how well this cleans ears and how comfortable dare i say it actually felt pleasant it was to use it is very soft and gentle on the ears cleans very well and cleaning the tools was a breeze case holds everything secure and keeps it clean and ready for the next session i use this once a week and very pleased with this product heck even the mirror in the case is super nice and easy to use this is perfect for all ears