do not give up twisting [SEP] i usually like pur cosmetics this concealer is ok but nothing different from other tubed concealers i have used a couple of the other reviewers mentioned how difficult it was to get cream to come up the tube i found that as well i had to keep twisting the bottom much longer than i expected before the cream worked its way into the small sponge at the top a bit irritating but it did finally come out the price was ok delivery was good