did not work upon arrival terrible customer service [SEP] so it arrived and i immediately charged it once it showed a full charge i followed the steps and then turned it on went right off multiple times so i let it charge overnight just in case this time it lit up for seconds max reached out to their customer service by phone message says they will respond in days then did the chatno help said they would fw to a supervisor they sent me a link to troubleshoot but the link did not work so i chatted again asking for the link they said they would pass my request to a supervisor and they would reply in days again what the heck zero customer service so frustrated