item great butshipping problems [SEP] the foil and cutter block were exactly as described however amazon shipped me an empty box with another customers packing slip inside customer service had trouble expalining this occurrence and the situation had to be escalated to a customer service supervisor who finally sent me the item i ordered amazon was unable to explain how i received a strangers packing slip for a hydraulic pump sent to me in an empy box at least they corrected the problem with courtesy