very disappointed [SEP] to begin i purchase this electric razor because the reviews were good and the price was similar to purchasing replacement xl heads for my norelco electric razor i have replaced the heads every year for years and the cutting quality of the heads seem to decrease each year so time to try something new first thing i notice about this razor is that it is noisier then my norelco electric razor now that has nothing to do with cutting ability but it is a measure of quality next i discovered that you needed to figure out how to remove the protective plastic cover they recommend keeping on the shaver head to protect the blades for me i kept popping the head until i figured out to remove the cover from the side and not the front where the release button for the head is located my norelco unit does not have a protective cover again something to deal with but not an issue that would result in me questioning quality however after charging the unit for the required hours it was time to give it a try first notice that it did not seem to shave any better than my norelco shaver in fact after using it for several minutes i did not feel it had cut my beard seemed i was feeling the same stubble i try shaving again and it just did not seem ti cut any better in fact i got my norelco unit out and finished shaving with it another thing i notice was that using the new razor did not feel as smooth going over my face as did the norelco what i notice was that the norelco heads sank down into the shaver head which resulted in a large smooth surface for the razor to move across your face the new shaver heads sank down the same way but did not result in a large smooth surface area moving across my face like the norelco so at this point i plan to order a new set of heads and look into returning the unit