rwceived partially full [SEP] this product smells nice but when i opened it there was no seal no seal on the outside or across the top under the lid is this normal photos show the disparity of lotion to size of the jar this is my first time ordering it i love the shampoo and conditioner original scent so wanted to try the skin butter but it appears a significant amount is missing is this normal should it have been sealed i am estimating of the jar is currently empty space do not know how to rate its moisturizing ability as i have not used it