not ivation brand [SEP] between and stars untilplease see the attached pictures this is not innovation that i received matter of fact i think i want my money back this is bait and switch this ohair steameris not what shows in the description or picturei will first start off by saying i was concerned from the negative reviews about the product not working after a few uses i have a little over a week and a half now and i have used it for both my hair and face treat it delicate and kindthe thing is very sensitiveplace on a secure surface i noticed the cord and wiring shuts it off its unbalanced and what notbut it worked later on when i did my face so idk i need to keep it on a flat surface and not move it while its on treat it like a baby clean after each use and hope for the bestface really great steam rotate your face around or center yourself in the middle for a neutral stream i love it i use it times a weekhair this is where i notice it shut off if my head bumped it or moved just gotta find the perfect spot if your head is too far up i think it shuts offthe steam also rotates so if you do not feel it at one spot its working its way around it seemsall in all i rate the hair apparatus a and the face for an average of say if this thing last me at least one yeari will feel like i got my monies worthi do see and feel results nonetheless i am gonna contact the seller to see why the bait and switch