poor quality material that broke in first time [SEP] it worked fine the first time i used it the steam looked a little less in comparison to other steamers i have used before but it broke within one use what a bummer i opened it the next day to give steam to my baby as he had severe cough and congestion only to find the water bag had a big crack in it and wate was leaking out i returned it the same week it had a nice design with a handle on the top which made it way to hold and carry it i wish they had used good quality material to make it strong enough to stand heat inside it