purchased product is not the same as through retailer [SEP] i just opened the jar and immediately noted that the contents were yellow to orange and were not level throughout the jar i have used this product for years so realize there is some variance in consistency and color but this was unlike any change i would ever seen the product looked old or possibly exposed to heat the expiration date on the label is lot so all seems good with the manufacturer i will go to walmart this week for a replacement as i am nearly out of ointment in my current jar i understand environmental issues can occur during transit and may have made an impact on the product but it does seem extreme if you would like this excellent product now i would suggest a local retail purchase until this inventory is cleared