a bun maker that requires practice and needs lots of improvements [SEP] this review will be separated into the following categoriesi would definitely like to applaud the customer service they have read my review and have considered my input to improve their product they reached out to me personally and addressed the cheap sponge material and replaced it with a stronger and thicker type of sponge they have also upgraded the wire within the sponge making it much stronger to keep the shape of the bun albeit it is a totally different product and not the same one that is originally sent to me but i definitely am pleased with their service i have had many sellers in the past try and ask me to change my reviews or change the number of stars but this seller is clearly looking for customer satisfaction and i totally respect that i will be changing my review from stars to stars because of the great customer service and the improvement of material the product worked better than the original but i still will not use it on a daily basis note this product was offered to me for free at a reduced cost in exchange for my honest and unbiased opinion