well packaged the real thing [SEP] my organic tamanu seed oil and the treatment roller arrived when promised it was shipped and arrived safely in a sturdy box with a double top that folded to the inside to separate the glass bottles it is the real product we will be using it on myself and my husbands face hands nails the main reason i bought it is for our daughters back acne i will be sending in an updated report after we have used it long enough to notice a difference