buyer beware of warranty [SEP] my husband wanted to buy me a high quality straightener so he purchased this two years ago for me within the first year the plates warped stopped working correctly and the warranty covered a replacement we got it replaced although we had to pay to ship it there about months after the new one it happened again where it stopped working the company s warranty program charges s h plus you have to ship it back at your own cost i m switching to a new brand where a company actually stands behind their product this warranty is a scam