literal nightmare [SEP] to preface my review this is my first attempt with at home waxing i am trans mtf i have waxed plenty in my lifetime but always at a salon by a professional now i am sitting here typing this review with an incredibly thin layer of wax all way down my still very hairy left legi purchased the wax roughly months ago so i do not think the wax is expired and it was stored in the original packaging in the meantime i think the main issue is with the roller unit in general i was literally pulling more hairs out just rolling the wax onto my leg than i was will the couple of strips i did manage to try i do not have an issue with pulling hairs or anything tweezing nose hairs or threading is way more painful and i do not have an issue with either of thoseit took the unit forever to just warm up enough instructions are laughable at best broken unclear english the included wax cleanup wipes are useless dry i am about to google how to remove all this excess wax off my leg in a moment here i feel if i could break open the unit and heat the wax over the stove it would work better but i do not want to risk my cookwareupdate i was able to successfully microwave the cartridge for mins in a bowl of water minutes would likely work better for you as my cartridge was still warm when i started the wax rolled much nicer this time around but still required some pulling however it started to pool on one side of the roller resulting in the whole roller stopping again and even got a spot onto my bathroom rug that i had been carefully avoiding the irritation from the wax is worse than using a depilatory cream such as nair update after oven an hour of attempting to remove the wax with various products baby oil oil free makeup remover acetone rubbing alcohol body wash and finally olive oil in that order the olive oil and now trashed white washcloth finally did the trick i really cannot recommend avoiding this product enough i would be willing to try hard wax but i am not about to attempt anything from home until i consult with my local salon at my next nail hair apt