only works with liquid soap and hand sanitizers [SEP] my year old has a knack for making a huge mess out of our old soap dispenser tipping it over and spilling the soap leaving globs of it all over the place it was just pain messy this dispenser is perfect for her and everyone really i was initially pretty frustrated the first time i tried to fill it with regular thick gel hand soap because it would not work then i went back and actually read the directions and found that this only dispenses liquid soap and hand sanitizer it will not work with gels if you want to use gel hand soap in it you will have to water it down until it is liquid this dispenser is a sprayer so it does not turn the soap into foam and it does not work with gel soaps or sanitizers if you are ok with only using liquid products then it works as advertised