defective [SEP] i was very excited to get this but i guess i got a defective product first of all the bottle arrived with crusty residue on the bottle the serum looks and feels like purple water the pump does not work but it does not need to because the serum just pours out like water when i tip the bottle much is lost because it just runs between my fingers i do not know if the serum works or not because it is just so hard to get it from the bottle to my face it looks like a few others had a similar experience but my situation may be rare maybe it was too old and changed consistency i would have returned it but during that particular period i just did not have the time it seems like many others had an entirely different experience but i would be afraid to order again