skin is softer [SEP] not sure about the calming or soothing effects this is suppose to give my skin but my skin is feeling a lot softer after using this for days noweasy to open and use just place rubber piece that is included over the top of a glass ample holding onto the rubber piece bend and snap the glass top off turn the rubber top upside down to discard the piece of glass topthen pour liquid onto your palm and apply to face and neck absorbs within a few mins