it is a groomer not a haircutter [SEP] the item has the attachments to cut hair but it is not designed for full on haircuts it is to keep you groomed between haircuts so you do not have to go as often hence it being called a groomer also if you are having trouble charging it that is because you are not likely following what it says right in the instructionsit must be charged for a full hours before the first use do this and it works fine the neckline trimmer is a godsend my neck hair grows faster than that on my head so this does nicely for a neckshave when i do not really need a haircut yet professional haircuts are getting too expensive everywhere to go in every weeks when you do not need a full cut but do need a touch up this does the trick in that respect the nose hair attachment works fineagain the idea is not to get to the point where the hair is so long and thick that it does not work groom it keep up with it as it grows that is what this thing is for i have misplaced one of the attachments unfortunately so will be buying a new one but this does a a great job better than the bigger bulkier products out there