i am furious shampoo bottle does not open conditioner is nice [SEP] this comes as a set and no matter what i do the shampoo bottle will not open this absolutely infuriates me i was able to open the conditioner i removed plastic seal on the top of both bottles and turned as specified on the bottle i spent minutes trying to open the shampoo unless i take a hammer and chisel to it or an exacto knife i cannot use the shampoothe conditioner is nice and has a subtle fresh aroma but without the pair this is zero stars to me when i cannot get to the product