awful packing [SEP] i agree with the previous reviewer the same thing happened to me i love aveenos products especially their shampoo conditioner but the packing was terrible i ordered the shampoo along with a shower caddy and for whatever reason the person who packed it decided it would be a good idea to throw both items in a box that was about four times too big with no padding whatsoever you can only imagine the mess that i had whenever i opened the box the pump is useless and about of the bottle leaked all over the inside of the box it was not worth the hassle of attempting to return it for a refund