first time ever disappointed with neutrogena [SEP] absolutely does not remove all makeup and waterproof mascara in one shot or many shots i have never used a cleansing oil before but was not expecting to look like a raccoon and have my towel streaked with makeup after using this brand and yes i followed directions and used water to emulsify even took two or three passes and still left with residue i am not using heavy duty makeup btw i end up going back to wipes and face wash every time to get rid of what this leaves behind i actually think i am breaking out more since using this why have i not tossed it by now is beyond me