snags hair [SEP] i bought this in november and was impressed by all the reviews this straightener is beautifully built not cheaply made it heats up quickly and i love the digital screen and the button controlsthe reason for the star rate is because it snags my hair as i m using it i have thick hair so i use hair products to smooth it and help with straightening my hair use a conditioner mask once a month but no matter what i do to prevent it it still snags pulling my hair i hated returning it because it is built so beautiful but i can t use it i hope the company can fix this issue because otherwise it s an excellent product