desktop pro works great upgrading an existing payroll subscription is awful [SEP] desktop pro upgraded smoothly and easily with absolutely no issues i began by backing up my quickbooks desktop pro and then began the installation process it went smoothly and quickly and did not take very long i used the express installation which was recommended and the whole thing was very easily done retaining all of my previous settings and informationthe part that was awful was that i have an existing payroll subscription and had to call into tech support to upgrade that portion of things luckily i was aware of this so when simply entering the information into quickbooks did not work i knew that i was in for a phone call about minutes later of being on hold and trying to be up sold on quickbooks online by an indian tech support person hey guys i just got desktop pro upgraded please do not sell me on quickbooks online i was good to goi think it is absolutely offensive that after you have purchased a software product like this they make you call in as a matter of course to activate anybody using this product is either being paid by the hour or runs a business and does not have that kind of spare time to sit around wasting on a process that should be seconds of data entryi have multiple employees and so end up paying an additional to dollars per month for the subscription to add additional employees it is another two dollars a month per employee after the first one also be aware that the setting is set to subscribe you to an annual payroll subscription which if done through quickbooks will cost you about purchasing the new upgrade of desktop pro with the payroll for a year costs less than that so being automatically billed such a high amount for just the payroll is offensive and ridiculousi would really like quickbooks as a company to reconsider how they deal with their payroll subscriptions and activation of payroll that has already been purchased because this is a huge problem that is been garnering them poor reviews and lots of bad press for some time i personally have considered many times changing to a more congenial company just to avoid this particular dance every single year do i pay to avoid being on the phone for minutes with somebody from india who act like i have done something terribly wrong by purchasing my payroll upgrade on amazon along with the software upgrade or do i do as i have done most years and purchase the yearly upgrade that comes with the enhanced payrollas an fyi the enhanced payroll really does make it very easy to run your quarterly reports and do your e filing i did it myself for many years but now hand the file back and forth to my bookkeeper via email as a portable file