pulled out my hair and left it ragged looking [SEP] hate hate hate this item thought it would straighten my hair adding softness and shine instead it pulled out several hairs and left my hair ragged looking and while straighter than it was kind of kinked and rough not smooth like i would get with a flat iron wrote to the seller to request a refund never heard back from themf fail for product quality and another f for customer service if i could give it less than one star i would