where do i start [SEP] where do i start ordered a but received scissors appear used seeings how they have little white blonde hair in them brush is missing the bag it comes in os here but no brush head seems either used or beat up at the bottom around the little metal stripsome would say that is not a big deal however this is suppose to be a new item i would not have sent it back if that were the only issue but since it is not the only issue i figured i would still mention it bc like i said it is suppose to be new i do not expect new items to be dented with the logo worn off returning for full refund will buy a different set from a different seller