not worth the hassle [SEP] at first i thought this was the greatest razor ever it provides a smooth shave probably the best shave i have ever encountered i have very sensitive skin so i have to be selective first impressions norelco suggests that you replace the cartridge for sanitary reasons each time you refill the lotion ok but when i ordered the lotion which is supposed to come with the cartridge there was no cartridge so i decided to stick it out anyway each time i replaced the lotion i would just remove the cartridge and clean it myself that seemed fine until this morning when i accidentally broke a piece of this fragile cartridge now i cannot get the lotion to come out so the razor is ineffective i tried to buy a new lotion with cartridge at target and the lotion came without the cartridge so i have to return iti know phillips norelco has excellent customer service so i called to see if they could help me it turns out that the lotion does not always come with the cartridge although it is advertised that way and i was told that it came with the cartridge by a customer service rep before i bought the razor so it is kind of like a little guessing game where can i find the lotion and cartridge together fun i asked if they could just send me some cartridges no lotion just cartridges and i would be happy but they could not do that so i am going to return this razor and get my money backi still have a previous norelco shaver dry and i will try that again although it is not as good i think in the end i may have to resort back to the painful manual razor shave i have been a norelco customer for many years and up to this point i was always very pleased this is disappointingto summarize this is an excellent razor but it is not worth the money or the hassle you have to go through to make it work effectivelyi welcome any shaving advice to help my sensitive skin