stopped working correctly on the use [SEP] i fell in love with my chair after the first use my muscles were so sore that i had to wait several days to use it a time i had an even better session the time around but the session killed it my favorite setting is the whole body massage setting in manual mode it cycles up and down all the way from your neck down to your hips on my use this setting stopped working properly it would either go up to your neck or down to your lower back and then it would stop there that is it no whole body as the remote control states it still works overall but without that setting i have to constantly manipulate the controls that is not relaxing the purpose of a massage is total relaxation you cannot get that if you are playing with the remote control every seconds