at least pump is always broken for bottle come on [SEP] how can a shampoo and conditioner duo or individual bottles that costs per bottle always come with at least broken pump every time gkhair i notice you do not answer these questions in the question section only questions about smells and which product to choosehow can all the hair products in the grocery have working pumps and you cannot get a pump to work for bottle yes at oz it is a longer pump and has thicker product but that is not the issue because the pumps do not even pop up after unscrewing well trying to to attempt to pump shampoo or conditioner i turned my sister onto your products years ago and now she has the same problem i doi like the product and have strong allergies to fragrance so it is hard to find a product i can tolerate and i usually stick to it until the fragrance gets changed but when i have to use the conditioner like a big dipstick and get wasted product all over because the pump will not even unscrew it is ridiculousplease fix this as you will see many comments mentioning this problem clearly it is not just me and my sister who live in different states and get the product from different places do not you care about your customers sticking around