company bribes customers to change reviews to stars beware [SEP] i love the product but the container you add the water to broke on the first use then after super gluing that part back together the whole rim where you screw the lid onto the water container snapped in two all i was doing was unscrewing the cap to add water so frustrating update simon at ovonni contacted me via e mail to offer me a replacement in exchange for me replacing my bad review with a good one i responded that i would take the replacement and once i had the chance to check it out and make sure it did not break after the first couple of uses i would change my review as soon as i received the replacement i started getting e mails from simon asking me to remove all my pictures and to give the product a star rating i ignored the e mail at first until he repeatedly e mailed me telling me to remove the photos and give a star rating neither of which i agreed to i wanted to make sure it was not defective before i reviewed again the replacement does seem to work but before i could write this review i received e mails between from simon pestering me about removing my bad review and photos and leaving a star review the last time he e mailed he tried to bribe me with and a makeup train case i angrily responded that if he e mailed me one more time i would upload screen captures of all his e mails and bribe attempts to my review that did the trick and he has not e mailed me since i understand that negative reviews affect the sellers in a bad way but i also understand that reviews are there for a reason had i seen a review such as my own before i purchased i would not have ordered this product yes i do have a steamer that now works but the shady business practices of this company angered me now i know why the product has such good reviews they are bribing and pestering customers to change them beware i will not purchase anything else from this company ever again my stars are now strictly because of the customer service behavior not the actual product