buyer be ware [SEP] buyers beware do not purchase from this company this company does not and will not stand buy it is stated information on it is this product the twine that it is wrapped around the handle inorder to be able to hold onto the brush came completely unwound i contacted the company and the reply i received wasre tie the twine so you can continue using the brushfirst off it is impossible to re tie the twine and get it to stay on and as i see it it is not my fault that the anti slip twine came undone under normal everyday usewhat they state in the information written when read was that they stand by the item for days and there is a lifetime warranty on the item hell it is a little over a month old and i cannot get them to replace the item as they stated they wouldjust another scam company from china just to bad the shower brush is pretty good for the money and worked well until the non slip twine came unraveled making it impossible to hold with soapy hands customer service seems to be non existent with this company