new facial exfoliate scrub was old and rock hard in the container [SEP] i read the scrub has a shelf liife of months i purchased my scrub it arrived i opened it only to find it hard caked and crusty i had to use a knife to break a piece off to use i do not know how to contact seller or complain to amazon so i threw away if this was ebay i would be able to contact seller i am sure the product is good though i have used the other beefriendly products purchased the same day and liked the product would not purchase from this seller again