This Review Title is Pulled out my hair and left it ragged looking. and the content is: HATE, hate, HATE this item! Thought it would straighten my hair adding softness and shine, instead it pulled out several hairs and left my hair ragged looking and while straighter than it was, kind of kinked and rough, not smooth like I would get with a flat iron.  Wrote to the seller to request a refund, never heard back from them.<br /><br />F (FAIL) for product quality and another F for customer service. If I could give it less than one star, I would..There are other information for this review, one is This reviewer did not purchase it and the other is 1 people think this review is helpful.