This Review Title is Snags hair and the content is: I bought this in November 2019 and was impressed by all the reviews. This straightener is beautifully built not cheaply made. It heats up quickly and I love the digital screen and the button controls.<br /><br />The reason for the 2 star rate is because it snags my hair as I’m using it. I have thick hair so I use hair products to smooth it and help with straightening my hair. Use a conditioner mask once a month but no matter what I do to prevent it it still snags pulling my hair. I hated returning it because it is built so beautiful but I can’t use it. I hope the company can fix this issue because otherwise it’s an excellent product..There are other information for this review, one is This reviewer did purchase it and the other is 16 people think this review is helpful.