Snags hair [SEP] I bought this in November 2019 and was impressed by all the reviews. This straightener is beautifully built not cheaply made. It heats up quickly and I love the digital screen and the button controls.<br /><br />The reason for the 2 star rate is because it snags my hair as I’m using it. I have thick hair so I use hair products to smooth it and help with straightening my hair. Use a conditioner mask once a month but no matter what I do to prevent it it still snags pulling my hair. I hated returning it because it is built so beautiful but I can’t use it. I hope the company can fix this issue because otherwise it’s an excellent product.