I'm FURIOUS - shampoo bottle DOES NOT OPEN; conditioner is nice [SEP] This comes as a set and no matter what I do, the shampoo bottle will not open. This absolutely infuriates me. I was able to open the conditioner.  I removed plastic seal on the top of both bottles and turned as specified on the bottle. I spent 10 minutes trying to open the shampoo. Unless I take a hammer and chisel to it or an exacto knife, I can't use the shampoo.<br /><br />The conditioner is nice and has a subtle fresh aroma but without the pair, this is zero stars to me when I cannot get to the product.