So disappointed [SEP] So I bought the hair steamer and it arrived pretty quick.  The first problem was there were no instructions.  I contacted the company via amazon and they quickly e-mailed me apologizing and giving me some instructions on how to put it together and how to use it.  I then wrote a mixed review rating them a 3.  I was then contacted and offered a $25 refund to remove the mixed review.  I decided that I would remove the review but only after making sure the steamer worked properly.  Once I did follow the instructions they gave me the plastic hanging down in the catch cup between the metal heating device started to melt.  The steamer never started to steam even after 15 to 20 minutes.  I again contacted the company and they immediately responded with different instructions from the original one and when that didn't work they told me to ship it back to them and once they received it they would ship me another one.  They also offered to issue a full refund.  I opted for the shipment of the replacement product but I explained if I got another bad product I would not only be contacting Amazon but I'd contact BBB and FTC Bureau of Consumer Protection.  Once I sent the e-mail I got a response stating that it would be in the best interest of both parties to issue a full refund at this time.  I think that says a lot.  I would not use this company going forward.  The customer service was polite and quick but their products are garbage and they don't stand behind their product or distributors apparently.  If they did they would have shipped me out a new product maybe even an upgrade to make up for the inconvenience.  Instead they told me I didn't have to ship it back I could just discard it.  If you do chose to do business with them I would definitely do all correspondence via e-mail so that when you have to file your complaint, you have adequate documentation.