Shorter than 16in but great customer service [SEP] Update: The seller reached out to me and I was really impressed with their customer service.  They explained that the unit was new, not a return, and they quickly resolved the problem. I'd buy from them again- just a longer length.<br /><br />Original review:<br />I paid for a 16-in unit. I'm short and petite, So 16 inches usually goes past my armpit. This wig is the same length as my 14in hair.<br />Upon measuring, it's mostly 12-14 inches with one small 16-in section in the back center. What a ripoff! Also, it appears to have been cut bluntly either by the seller or perhaps this is a return. Disappointed.