First time ever disappointed with Neutrogena [SEP] Absolutely does NOT remove all makeup and waterproof mascara in one shot (or many shots). I've never used a cleansing oil before, but was not expecting to look like a raccoon and have my towel streaked with makeup after using this brand. And, yes, I followed directions and used water to emulsify. Even took two or three passes and still left with residue (I'm not using heavy-duty makeup, btw). I end up going back to wipes and face wash every time to get rid of what this leaves behind. I actually think I'm breaking out more since using this. Why have I not tossed it by now is beyond me.