Excellent Customer Service. No ambiance lighting. Very cold looking. [SEP] It works very well. The light is NOT a warm color as seen in the pictures. That was one of the reasons I chose this product.  Because of this I will be returning. There is no ambiance here. Other then that it does work great. Oh and the inner plastic tube was broken when I received it.<br />Update: one more star for customer service<br />Update: item replaced no charge.