Review title is Read before you buy... [SEP] -I’ve used lots of their products…and I always got compliments, but the final straw was their deplorable customer service. I figure if this is how I’m treated, then they most-assuredly treat all the other paying customers in the same exact manner. They wanted my opinion (not kidding – they really asked) so not only did I respond honestly, but I asked a question. Asked repeatedly. Rather than professionally answer my question, effectively teaching one customer at a time - waiting and waiting and waiting and waiting, continuing to ask. Ha, they tried to give me free products, and I refused them. I Just. Wanted. An. Answer - and not to be ‘bought off’, thinking that they were hiding behind emails, with no individual names, but ‘Team’ this and Team that. This may be a plausible solution for some, but not me. What an unequivocally repulsive way to treat a faithful and paying customer.<br /><br />-I’m not sure what changed, but Lisa Crary (CEO and owner) used to care. Used to have great staff. Used to respond to questions. But certainly not now. The products are acceptable enough, but expensive, purchasing from retailers (I grew sick of the ridiculous price mark-up) as well as directly from Sanitas. Even directly from the manufacturer, still pricy, but shipping was too inconsistent.<br /><br />-I’ve used FIVE cleansers (Glycolic Citrus, Enzyme Foaming, Milk & Honey, Lemon Crème Scrub, Lemon Crème Cleanser) seven types of treatment products (Brightening Peel Pads, Glyco Solution, PeptiDerm Eye, Essential Eye Essence, Hyaluronic Concentrate and the Serum, AHA kit, Retinol Peeling Crème, RejuvenA) three moisturizers (Topical C, Antioxident moisturizer, Vitamin C moisturizer) and three types of masks (Cranberry Lactic, Papaya Pineapple, Pumpkin Enzyme). Also, a few of the body products (Redensifying Lip Complex, Hydrating Sugar scrub, Brightening Hand cream, Foot Repair) and serums (Vita Rich, Vita C) just to try. The body stuff I positively hated, but I tried them none-the-less, since I *was a loyal customer. That’s just from memory, and there’s likely more. Oh, and their sunscreen. No one could tell me when it would be available again. The Moisture Mist too.<br /><br />-Pppfffttt, the money I have spent with that line of skin care. The super weird expiration code nearly drove me nuts, but I finally deciphered it with lots of research and phone calls over time. Some of the numbers don’t mean anything, but the letters are the most crucial – indicating the year produced.<br />-To refrain from giving Sanitas any more of my money, I purchased online from that *huge retailer that starts with an a, that always ships so quickly – and got a few expired products. Good thing the return policy is incredibly stellar, however my time was still wasted. Well, I admit that’s on me.<br /><br />-The packaging is nothing short of a nightmare, trying to get all the product out of the container being impossible, equaling a waste of money. Some of these products are in a pump style, in which case not all of the pumps even function. Of course, I called… they just didn’t care. I wish I’d save pictures, but anger forced me to toss it.<br /><br />-Get this! Some of the spas, dermatologists, and estheticians that carry the Sanitas line will *sell to customers the free products given to them by the manufacturer to further promote their line. The audacity of such is so incredibly offensive, and Sanitas should have removed their products from those retailers – but they didn’t do anything of the kind, because they didn’t care. I can easily say I’m over them, and others should be very cautious.<br /><br />-*Maybe what I have read on ‘job sites’ (where employees give their personal opinions about their employers, working conditions, work to life balance, management, wages, etc.) is unquestionably true, but it definitely can’t be good for the quality of products. *Maybe that’s the reason for the change. Whatever is the reason, I’ll never *ever use that skincare line again…<br /><br />…and instead switched to a skin care line from the Far East. Don’t waste your time and money. Know this - there’s better products out there.