Review title is Company offers no assistance [SEP] 2 usable heads broke to this the plastic is frail and cheap. The rubber nozzle on braces head got swallowed or went down the drain. Do not buy this for kids. After 3 uses the logo on machine already wore off. I've asked numerous times for new heads all I get is the run around. They ask for order number I provided receipt twice now still say you have the wrong store we cannot confirm your order contact store from there page which is how I found them. Dont waste your time and money for this item. It's a choking hazard, breaks easily, and terrible customer service. This item is going back ill find a better one.