Review title is Did not work upon arrival. TERRIBLE customer service [SEP] So it arrived and I immediately charged it. Once it showed a full charge I followed the steps and then turned it on. Went right off. Multiple times. So I let it charge overnight just in case. This time it lit up for 30 seconds max. Reached out to their customer service by phone. Message says they will respond in 1-2 days. Then did the Chat...no help. Said they would fw to a supervisor. They sent me a link to troubleshoot but the link didn't work. So I chatted again asking for the link. They said they would pass my request to a supervisor and they would reply in 1-2 days again. WHAT THE HECK? ZERO customer service. SO FRUSTRATED!