Review title is Shampoo bottle won't open [SEP] I was able to get the conditioner bottle open, but not the shampoo.  The bottles have an interesting opening mechanism.  You turn the top and squeeze the product out through a mesh hole on the top.  Unfortunately, the top on our shampoo bottle is defective and none of us can get it open.  The conditioner is very nice though.  It is thick and smooth and detangles well.  It also smells nice.