Review title is Company bribes customers to change reviews to 5 stars! Beware! [SEP] I love the product,  but the container you add the water to broke on the first use. Then after super-gluing that part back together,  the whole rim where you screw the lid onto the water container snapped in two. All I was doing was unscrewing the cap to add water.  So frustrating!<br /><br />**UPDATE**<br />Simon at Ovonni contacted me via e-mail to offer me a replacement in exchange for me replacing my bad review with a good one. I responded that I would take the replacement and once I had the chance to check it out and make sure it didn't break after the first couple of uses, I would CHANGE my review. As soon as I received the replacement, I started getting e-mails from Simon asking me to remove all my pictures and to give the product a 5-star rating. I ignored the e-mail at first until he repeatedly e-mailed me telling me to remove the photos and give a 5-star rating, neither of which I agreed to. I wanted to make sure it was not defective before I reviewed again. The replacement does seem to work, but before I could write this review I received 7 e-mails (between 4/18/19-5/9/19) from Simon pestering me about removing my bad review and photos and leaving a 5 star review. The last time he e-mailed he tried to bribe me with $50 and a makeup train case. I angrily responded that if he e-mailed me one more time I would upload screen captures of all his e-mails and bribe attempts to my review. That did the trick and he hasn't e-mailed me since. I understand that negative reviews affect the sellers in a bad way, but I also understand that reviews are there for a reason. Had I seen a review such as my own before I purchased, I would not have ordered this product. Yes, I do have a steamer that now works, but the shady business practices of this company angered me. Now I know why the product has such good reviews! They are bribing and pestering customers to change them! Beware! I will not purchase anything else from this company ever again. My 2 stars are now strictly because of the customer service behavior, not the actual product.