Review title is NOT! Ivation Brand [SEP] Between 3 and 4 Stars - until....<br /><br />Please see the attached pictures: THIS IS NOT INNOVATION that I received. Matter of fact I think I want my money back, this is bait and switch. This O'Hair Steamer...is not what shows in the description or picture<br /><br />I'll first start off by saying I was concerned from the negative reviews about the product not working after a few uses. I have a little over a week and a half now and I have used it for both my hair and face. Treat it delicate and kind!!!!<br /><br />The thing is very sensitive.place on a secure surface. I noticed the cord and wiring shuts it off its unbalanced and what not....but it worked later on when I did my face so idk I need to keep it on a flat surface and NOT move it while its on. Treat it like a baby, clean after each use and hope for the best.<br /><br />Face - really great steam rotate your face around or center yourself in the middle for a neutral stream I love it I use it 3 times a week.<br /><br />Hair - this is where I notice it shut off,  If my head bumped it or moved just gotta find the perfect spot if your head is too far up I think it shuts off..the steam also rotates so if you don't feel it at one spot its working its way around it seems.<br /><br />All in all I rate the hair apparatus a 7/10 and the face 9/10....for an average of say 8, 8.5. If this thing last me at least one year...I will feel like I got my monies worth....I do see and feel results. Nonetheless I am gonna contact the seller to see why the bait and switch!