Review title is Unable to return this item.... [SEP] This was my mistake when ordering....the hassels returning Amazon purchases will make me think it over carefully before ordering again.  After a 2+ hour "chat" with Amazzon, the chatter still did not get it & clearly had a lack of uderstanding English. Eventually another customer servivce emailed me & most of the problems have been resolved.I still have this 3/4 Helen of Troy that I don't want. This process of returns has taken over 2 weeks.