Review title is Great product [SEP] Arrived in a bag wrapped well, but once opened the outside of the container had white crusty particles around the container and lid. When I opened the jar the relaxer looked liked silly puddy and did not have the plastic layer that holds in moistutre (not sure if its supposed to).<br /><br />*** The vendor made  it right and sent out a new container within the week. I received the product intact and it is great.