Review title is Horrible Eye Mask!! [SEP] I hate this eye mask so much and the super annoying constant emails from Dr. Jenna Zigler the creature of the product. The strap was so uncomfortable I cut it off! 20 seconds in the microwave would do NOTHING! I heat mine for 88 seconds and it still doesn’t stay hot for more than 2 minutes!! Mine has never burned. I don’t know what people are talking about. It’s too hot to put directly on my eyes but if I only microwave it for 20 seconds it’s useless. I put in the blue sack until it cools down then I can use it for about 2 minutes. 15-20 minutes yeah right!! Also the opposite side gets all fuzzy. Just look at my pictures. It is definitely NOT worth $18.00! You’d be better off boiling hot water and using a face towel to put over your eyes or using an activated, disposable hand warmer like Hot Hands that stays hot for 3 hours. Expensive and not reusable, but they work.