Review title is Average product, doesn't glide as smoothly, and holder creeks more than other brands [SEP] I have purchased and used a few other jade rollers in the past and the quality of this one is about average, or even slightly below. Packaging was in a simple box with some light foam padding. I did return this, since even though it was new - the jade looked a bit cracked and the roller didn't glide as smoothly (somewhat bumpy) as other jade rollers that I've tried. It also made some creeking noises as I rolled it (other rollers didn't seem to have this problem). Pricing is a bit high too, since you can get the same product at a lesser price, with better quality and additional accessories elsewhere.