Review title is They're okay but will pull your hair out with many of them, but their customer service is awesome. [SEP] UPDATE:  The company read my review and reached out to me via email to replace these with new ones.  Their customer service is awesome and they really care if you're satisfied.  Unfortunately, I received the same hair clips as replacements and they also have those nubs on the underside of the ends that catch your hair and pull it out when removing them.  They wrote and said they would talk with their product department to look into it.  The hair clips are still bad, but the customer service is awesome!<br /><br />June 26, 2018:  These work okay but BEWARE!  About half of the have tiny metal nubs on the end and will catch your hair in them every time.  I can't say how much hair I've pulled out removing them.  I will get a different brand next time.