Review title is At least 1 pump is ALWAYS broken!! For $50/bottle? Come on! [SEP] How can a shampoo and conditioner duo (or individual bottles) that costs $50 per bottle always come with at least 1 broken pump every time? GKhair? I notice you don't answer these questions in the "question" section, only questions about smells and which product to choose.<br /><br />How can all the $3-5 hair products in the grocery have working pumps and you can't get a pump to work for $50/bottle? Yes, at 33.8 oz it's a longer pump and has thicker product, but that is NOT the issue because the pumps don't even pop up after unscrewing (well, trying to) to attempt to pump shampoo or conditioner. I turned my sister onto your products years ago and now she has the same problem I do.<br /><br />I like the product and have strong allergies to fragrance, so it's hard to find a product I can tolerate and I usually stick to it until the fragrance gets changed. But when I have to use the conditioner like a big dipstick and get wasted product all over because the pump won't even unscrew, it's ridiculous!<br /><br />Please fix this as you will see many comments mentioning this problem - clearly it's not just me and my sister (who live in different states and get the product from different places). Don't you care about your customers sticking around??