Review title is Pretty good product, butch each batch different [SEP] The first tub I received, the tub was badly cracked all over/damaged. That is obviously the shipping's fault. But the cracked tub was the least of the problem. The butter inside on the first 1/2&#34; layer was very soft & wonderful, like firm vaseline texture. But underneath that first 1/2&#34; layer, it changed into a very grainy sand paper like texture! The texture felt like someone mixed beach sand in it! It hurt my skin, and when used for my hair, just rinsed sandy stuff back onto my skin. The process was a little drawn out to try to return it, but the company made it right by sending me a new batch, as the first one was completely unusable. The second batch is different altogether. Very hard like wax, but at least it is smooth and not like sand mixed in. I had to use a spoon to dig to the bottom, it is that hard and began to bend it, to see if the under layer is smooth or grainy. It is still smooth but a little courser than what is on the top of the tub. In my other tub it was so soft I could just push my finger in and down to the bottom of the tub. Furthermore, reading on here, it sounds like each batch is strikingly different. A more consistent quality and texture is very needed, and perhaps some new quality control measures or personnel is highly needed and appreciated.