Review title is The product works amazing!! [SEP] First I want to say the three stars is for the product itself, which works great. Taking two stars off is for packaging, shipment, and customer service. So I ran out of nail polish remover not that long ago and have been looking for a better way to remove the nail polish with out all the chemicals. To my surprise I found this and was excited to try a all natural nail polish remover.  Made with all plant based ingredients which is a huge plus for me. I hate the way traditional nail polish remover smells and I hate using that stuff for my daughters nails. Now I feel comfortable using this with my daughter so she does not have to breath in those harsh fumes. I did not have any nail polish on at first so I put some on and let it dry. Once it was dry I put one to two drops on each nail then waited about 2 to 3 minutes. It wiped right off on all the nails except one small spot that came off with one more drop.<br /><br />When this bottle arrived it was leaking all over the box. The seal was broken and the plastic wrapped around the lid was torn. So I had very little left in the bottle. I contacted the seller to let them know and to see about getting a replacement bottle. I took some time to get a response but they did respond. After the second email they sent a code for a replacement. That code did not work so I reached out to them again. They said it is on amazon and that the code has worked for others. I tried multiple times and the code did not work. So even if it is on amazon to supply correct codes, the seller needs to do their part in making the experience pleseant with the customer and this was not that.<br /><br />Still pleased with the product itself though.<br /><br />I received this free or reduced price for product testing and review. Thank you and I hope you find this review helpful. I am under no obligation to provide a positive review and receive no incentives or rewards for doing so. My reviews are completely honest and are my personal experiences with the product. This disclosure is in accordance with the Federal Trade Commission Guidelines on Testimony and Advertising.