Review title is Item great, but...Shipping Problems [SEP] The foil and cutter block were exactly as described, however Amazon shipped me an empty box with another customer's packing slip inside. Customer service had trouble expalining this occurrence and the situation had to be escalated to a customer service supervisor who finally sent me the item I ordered. Amazon was unable to explain how I received a strangers packing slip for a "hydraulic pump" sent to me in an empy box. At least they corrected the problem with courtesy.