Daɣ paragraf wa ikf-a, afissar awatay wan tizarat n asidu d emassaɣri n sistem wan CRM ezzaran daɣ dumu wan {awatay} - {emassaɣri}
Context:Isim wan awikkal n iharojan n addinat iday daɣ tizarat n awatay wan 1970 alwaq wa id iddikud n alxer n addinat ikna akayad s farak wan awatay meɣ asistan daɣ iyaka wan tizarat Daɣ azzaman wen, tiɣuchawen ilzam tanat a tan ijlanat fal sistem tan n mainframe i asidu n mamala tan mucham iddikud n teknoloji ijraw nat ad issibahaw nat addinat daɣ spreadsheet tan d ihandagan Iyyan daɣ isalan wi əknanen atiwazayan ən CRM ən išray eqal Farley File. Ijja James Farley, emanahad n taggayt n addabara tan Franklin Roosevelt, Farley File eqqal edag n isalan win folitik d win addinat fal addinat wi idhal FDR d Farley meɣ s ijjan ad idhillan Dǎɣ adakal ənes, adinat wi F.D.R. atwagrawnen aqalan aygmadan fal "atiwasagdah" ən tiditen fal fatitan nasan əd awa igan dǎɣ umaɣ əd dǎɣ fulatik. Daɣ awatay wan 1982, Kate d Robert D. Kestenbaum issewadan isim wan data base marketing, s isim net iji n tikarsiwen n isalan i amiyiz d asidu n isalan n addinat. Daɣ awatay wan 1986, Pat Sullivan d Mike Muhney ijjan sistem n amiyiz n addinat s isim net ACT! ijjan fal isim wan digital Rolodex, ijjan alxidmat n awikkal n awadim i tikkelt ta ta tazzarat  Awen eway id taggayen ajjotnen d kel efes wi war n ila alistexlal ijjan erem n afanaz hullan eha Tom Siebel wan Siebel Systems wa eɣnan CRM wan ezzaran, Siebel Customer Relationship Management daɣ awatay wan 1993 Dǎɣ adakal ən adabaratan wən aynaynen əd taganen šikelan ən CRM, tartiten ən harat ən adabara ən haratan ən tartit (ERP) wi aqalnen atiwagan sund Oracle, SAP, Peoplesoft (təmuqunt tan Oracle dǎɣ 2005) əd Navision asintan asiwiɗ ən əšiɣilan nasan ən šiwaɗ, ən təzunawen əd ən ašiɣil ən mašanšan dər moduletan wən CRM atiwasanen. Awen ehay ijjuch n alxidmat tan alxidmat n inaxdiman meɣ n alxidmat n addinat (almital asistan, awikkal n alxidmat) chund samalan n CRM daɣ ERP nasan  Aɣazan n iharojan n addinat eqqal a oharan daɣ awatay wan 1997, fal alxidmat tan Siebel, Gartner d IBM Daɣ jir awatay wan 1997 d 2000, isuj wi maqqornen n CRM iknanen assahat id tudabaten n asissiki d asuj Siebel assikna mobile CRM app ezzaran s isim net Siebel Sales Handheld daɣ awatay wan 1999 Anasjum wan ehan n imusanan n awadim ijjanen fal cloud ikrach alwaq iyyan addinat wi s itaj in alxidmaten wi maqqornen daɣ azzaman wen eha PeopleSoft (ijjan Oracle), Oracle, SAP d Salesforce.com  Sistem n CRM wa ezzaran eɣna id SugarCRM daɣ awatay wan 2004 Daɣ azzaman wen, CRM ikna tamatikwayt s data i cloud, s alkum n awen eqqal a ijrahan imuzaran n awadim d taqqimen madroynen Awen asidu i ijjuch n assahat ikfa edag maqqoran n afanaz n alqim Daɣ iwityan win 2009, kel efes issintan ad aknin addabara tan i ad ijjichan alfayda n social media tolas idayan isuj i ad aɣnin tiɣuchawen i ad awidan addinat net fal rezo tan wi assohat nen addinat fuk Tiw-ad ajotnen daɣ azzaman wen ijraw nat alfayda s amutti n CRM social ɣas eha Base d Nutshell Daɣ awatay wen, Gartner ikras tolas ijja Customer Relationship Management Summit wa ezzaran tolas ikf-a ismawan wi ilzam nen sistem tan ad ijjichan i ad aqqilan CRM solutions Daɣ awatay wan 2013 d 2014, CRM tan ajjotnen osaɣan id sistem tan win business intelligence d software wan majrad i asiwad n majrad n taggayt d musnat n addinat Amək ən amək eqal assəmutiy ən liɣitan ən CRM atiwəjanen as liɣitan iyad iknanen, meɣ ijji ən liɣitan iknanen atwəja ye ijji ən tarəqan kul ən ašəɣəl. Daɣ ayor wan novembre 2016, Forrester izjar id report s inta " issiknan 9 n CRM suites ojjaran hullan n 8 n kel mamala wi maqqornen"
2004 - SugarCRM