Kuyini Ukuhlukaniswa Ngezigaba Nokuhlaziywa Kwemizwa
Ukuhlukaniswa ngezigaba kanye nokuhlaziywa kwemizwa kuvame ukubhekiswa esikhaleni se-Customer Experience lapho idatha yokuxhumana kwamakhasimende ihlaziywa khona ukuthola imininingwane ngezigaba zezihloko nemizwa ehlobene nalokhu kuxhumana. Ezinye zezimo zokusebenzisa ezizuza kulokhu kuqonda zifaka phakathi i-Customer Representative/Agent Performance and Training, Workload Management, Product Performance et al