I work in tech support and we often have complicated issues.  There was one recently where they needed to move data but I did some research before it happened and knew exactly what I needed to do to get the data over.
I work in tech support.  One issue I was given the details before and got to do research before I worked with the customer.  It was great knowing what to do before it happened.
user
You must have been relieved you were able to help. Did all go as plan?
assistant
yeah! I pretty much knew all the steps that I needed to do before everything started and there werent any surprise issues which was awesome.
user
That's awesome! I'm glad it went through without a hitch!
assistant