I work for a delivery company and this client accuse saying that I did not delivered his order
Very helpful task
Timing
I did not like how i had to wait for the seeker to end, our conversation ended awhile ago.
none
Hello
user
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Hello how are you?
assistant
Question
Not so good. How are you doing?
user
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I am doing okay thank you for asking! would you like to talk about whats wrong?
assistant
Question
Yes. Well today I had a delivery order. So I went to McDonald's and pick up the order and took it to the right address and after a few hours I notice that the client did not confirm the order.
user
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I am not knowledgeable in this service industry. Let me understand. You delivered the order, but the customer did not confirm they wanted it.
assistant
Restatement or Paraphrasing
Five minutes later my supervisor called me saying that the client call and reported that he did not received his order. And that's not true at all, I gave him the food So now i don't know if they going to fired me or let me keep the job
user
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Oh i understand, that would be annoying. Did you talk to your supervisor about this situation?
assistant
Question
Of course I did. He told me he going to give me the benefit of the doubt but that is not enough. Im an honest person and this kind of accusation makes me feel very bad
user
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I understand, but do not feel bad about yourself. You did your work honestly and delivered the food to your customer. Can I suggest something moving forward?
assistant
Reflection of feelings,Question
Yes. But stuff like that makes me look bad and makes people dont trust me Sure. That can help. I would appreciate it
user
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Maybe every time you make a delivery, you can take a picture of it for proof. or maybe you can have a copy of the receipt and have the customer sign it as well.
assistant
Providing Suggestions,Providing Suggestions
Well. I normally take pictures of every delivery I make but I let this pass and look what happened
user
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it's okay, it happens to everyone. we are human and we tend to make the smallest mistakes. The important thing is to learn from them. Is there anything else bothering you at work?
assistant
Reflection of feelings,Question
Yes. It won't happen again for sure. This makes me dont trust people again Well. This is the first time I ever faced this kind of problem at work
user
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as long as you believe in yourself to be honest, don't worry about what other people think. Your boss will come to understand you are a honest worker. It is also amazing that you have come such a long way without having other problems. that is great!
assistant
Affirmation and Reassurance
I know but sometimes one small thing can hurt you and ruined the reputation that you had build for a long time
user
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Yes, i understand what you are saying. It's really hard to move on from bad experiences, staying positive is important in these situations.
assistant
Reflection of feelings
Yes. I guess so. You are right. I just going to move on and do my things Thank you very much for taking your time and encouraging me with your words
user
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There's no need to thank me! i hope I could make you feel better.
assistant
Affirmation and Reassurance
Yes you did. God bless you and have a good one
user
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