inputs.text: failed properly work boxterrible customer service - follow reviewit took company excess two days respond initial ehemail advising unit defective requesting rma number return product first response canned ehemail suggested problehem caused failure properly setup unit responded defect known problehem received relatively promptly second ehemail providing rma number link prepaid ups label returnedshipped product received confirmation ups received company 418 received no acknowledgehement companys receipt product notice replacehement unit sent two followup ehemails inquiring status sent \\james skilling\\ ignored 429 no replacehement product sent no credit issued disputed charge today credit previously purchased three radios company no company sad jokeinitial reviewi received unit directly cambridge soundworks clearance sale unit not work properly right box 45 seconds listening music streaming pandora internet radio station speakers partially cutoff sounds reduces volume gets \\fuzzy\\interestingly company appears communicate customers via ehemail unable find telephone number website never good sign hence expect extrehemely inconvenient arrange return unit replacehement functioning uniti provide update concerning company responds issues