inputs.text: poor reliability poor customer service - im former quality engineer based experience isymphony m1 give overall experience poor ratingi purchased m1 performed adequately \\adequate\\ best thing say although unit loudly trumpets ability lot things didnt especially well enough fill small room modest sound looked pretty thats say thats positivethen cd player failed frustrating machine less 6 months old received extremely light usage time wrote polite letter asking manufacturer nearby retailer id purchased unit replace warrantee declined not refused even provide complimentary shipping sticker instead indicated units warrantee covered parts not labor shipping given elaborate set packaging requirements along address california ship everything via insured mail entirely expense also include certified check prepaid labor fee entire process would take minimum 68 weeksas writing sorely tempted toss unit garbage doubtless companys design cost packaging shipping insurance prepaid labor multimonth delays sheer aggravation seems carefully designed obstacle course greatly minimize warrantee responsibilitiesat least ill avoiding manufacturer see clear evidence theyre making progress correcting woeful reliability warrantee issues encountered im glad didnt waste money expensive unit