inputs.text: barnes noble customer service not happening - no stars warned potential bn customer problem defective brandnew justdelivered nook device youre likely headed customer service hell prepared meet army knownothing apparently deceptive incompetents merits bns nook products offset companys customer service hell today trying resolve problem received nook simple touch lemon ive lied hung received no help return call promised supervisor around six evening never came around 4 hours later called back spoke another supervisor identifying asking help call disconnected bns side supervisor never called back emailed provide service ive also advised ill wait quite replacement nook though live manhattan site promises sameday manhattan delivery id read reviews bn site believe amazon well bns horrific socalled customer service see experience horror stories true buy nook bn get lemon happen edevice youre going find quite alone problem whatever merits kindle know experience amazon customer service lives name bn customer service essentially insult customers dont work either company im customer brandnew defective nook simple touch cant get help bn look numbers see kindles far outsell nooks bns misnamed customer service likely least part reason