inputs.text: greatly disappointed angry reader quality service - received prs 600 christmas 2009 bought two books next day one would not download reader called sony told would fix problehem soon possible offered [ ] gift certificate tocompensate trouble advise fix accomplished three weeks started calling find status always told would done soon possible information came unit gave startup information gave no particulars reader trouble accessing dictionary performing basic tasks since no inforation reader work get 7500 page turns full charge called every days get help one point asked product guarantee something bought internet told no no thing several problehems situation book waiting receive told book problehem takes 2 months tghe publishefr contacted not make happy accepted irritated books store not compatible wuth reader seehems simple thing make sure put something sale maybe not many calls different problehems finally told reader would sent back repair repair would cost [ ] since slightly 90 days since received upset complied reader back two weeks however still problehems returned one thing battery lasted days drained even reader turned many calls much frustration later told return itehem received back second time still pfroblehems called ask done times returned told first time replaced battery second main board however not managed fix problehem 3rd return told would sending different unit refurbished one would problehems repaired would good solution irritating original reader new seehemed unfair would replaced one not new no compensation difference cost two units told however right refurbished unit arrived quite happy screen clearer functions responded quickly however battery drained quickly whey called made company aware situation told plug reader computer hit reset button questioned thehem sure wanted instrion first reader caused freeze said supposed froze told return week half called told would agaom replace another refurbished unit one arrived monday week chafrged atgtmpted read approximately 8 hours use battery life diminished half called morning told technician would call back hours later attehempted use reader would not even turn would turn could access list books would go not know battery problehem could not get far enough tghe turn process get battery icon displayed still waiting hear back technician expect call back tomorrow even assured would hear within 24 hours number realize angry anyone interested learning details contacted [ ] total experience sony horrible would never recommend anyone buy anything company