inputs.text: excellent product customer service - purchased product gave screen protector quickly mainly followed directions loosely always silicone skin protector fits nano well protects elements left customer service feedback product figured end pleasantly surprised got couple emails customer service follow experience offered replace product since issue screen protector declined offer surprise within days got package mail containing couple screen protectors email describing went wrong followed directions closely time screen protector worked fine first hard believe screen protector sandwiched two outer layers removing first outer layer lining screen protector screen became obvious case bought many things past dealt many customer service representatives none came close level dedication professionalism description correctly apply screen protector follows 1 make sure screen clean possible use cloth clean keep dust particles away 2 screen protector sandwich three clear layers tab mark first layer slowly pull tab lift clear plastic layer 1 tab pulls clear layer exposing sticky layer placed screen 3 go slowly applying line well get small bubbles dont panic pressed even dissipate time 4 applied pull top mask clear plastic layer marked tab 2 pull tab clear plastic layer tabs mark clear plastic maskslayers protect screen protector pull tab clear layer