inputs.text: great product poor customer support - goodi received kobo touch christmas enjoy reading screen terrific reading even bright florida sunshine font size line spacing margins customizable accommodate nearly every readers needs little complicated getting books local library figured soldiered onthe unit nice feel like narrow width thin case light weight easy somewhat smallish hands battery life great read hour two day battery lasts well one month touchscreen response initially slower would thought turning pages hey got used also figured touch screen \\just right\\ bring menu allinall content unitthen froze two months reading mostly comfort airconditioned house get millions units sold problems happened get one problem contacted customer service given rma address send faulty unit immediately sent themthe badi contacted \\customer care\\ several times sending emails got no response called told couldnt look status real time would flag agent tracking unit got response agent saying usually takes two three weeks turnaround would escalate queryafter goarounds like brandnew unit arrived door fourweek mark better kobo provided software upgrade slowness disappeared dont know used touching screen right way bringing menu seems improved wellin summaryam happy not particularly ill get like mykobo definitely yes keep wifes kobo flawless since day one expect received one problem willing forgive keep kobo enjoy benefits