inputs.text: bad product history no support - friend found tj max selling new box 20 not good sign bought one charged tried start got stuck home screen tried reboot button back no joy call tech support number documentation kobo 8662044714 navigate part looking help literati prerecorded message tell busy hang called number navigated questions looking help different reader got tech support person right away told wanted help liberati gave direct line literati support8004817983 transferred liberati support section prerecorded message said busy hung tried 7983 number got recording hangs time hanging suggested calling back 300pm pst 600pm eight hours call really fully expect busy next eight hours want help another product answer right away manual also suggests getting support at[ ] tried repeatedly server times every time makes wonder web site even exists tried google problehem typed far \\liberati s\\ google autofilled \\liberati stuck home screen\\ not good sign found lots people world problehems literati found nothing gave hope thing would ever work tried ehemail address found documentation got auto response suggesting try [ ] typed \\literati\\ got three results none recent 2010 nothing help cannot get past start screen interesting note \\still working\\ problehems far back 2010 promised updates apparently still not available clearly even manufactured given bad product hopefully tj maxx take back friend get 20 back