inputs.text: defective rehemote horrible customer service - idesign tower arrived yesterday excited use opened package big sticker box indicating item customerreturn due defective remote dont know packing people could missed called customer service right away expecting rep tell would send replacement right away schedule ups pickup get defective merchandise like online stores ive shopped shocked rep told haul big heavy package petite package almost tall ups brookstone not issue replacement package hand cannot lift package middle blizzard dont know take ups appalled brookstone would 1 send defective customerreturn merchandise clearly labeled defective box 2 require haul heavy package ups blizzard 3 refuse send replacement receive package sent email right away voicing complaint brookstone not bothered even acknowledge wish could write product works dont know brookstone send replacement meantime 26000 never buy anything brookstone againfebruary 14 2010 addendumbrookestone never responded complaint friday get replacement must received complaint also able flag ups driver kind enough come inside house take defective package ive using product 1 day easy set good sound im glad brookstone right thing end confidence level store products gone way