inputs.text: sony reader - review experience sony reader bought reader last november downloaded first book loved reader surpassed expectations attempted download next two books books resulted error message charged books go library find books click try read get message says not authorized read computer sent email help message totld would receive response 24 hours three days later still not received response called help line explained situation service rep told would call back later day never course next 20 days made total 10 calls talked rep time told would call back later day not one ever called back finally reader month not able download books computer called sony made arrangements return reader included letter explaining attempts get help ft myers fl service center thought perhaps would call talk situation purchased 30 worth books not download computer not reinbursed appears sony intent selling product no customer service back strange 1st book loaded no problem would not download still go account occassionally try redownload books fails every time loved reader would rated 5 stars worth exactly nothing could not download books sony made no attempt reimburse two books purchased unable download