inputs.text: worked end - purchased tv amazon 122012 thgt warranty would smart idea since higher end puchase got hopes never really use well come 14 months later started issues tv decided sumbt cliam submission process went smoothly heard back reasonable amt time thats minor issues started 1st told tv would fixed shipping pack would sent 7 days later nothing send follow told told would replaced needed pix damageissue fine becasue preferred get replaced anyway tooksent pix days 2 weeks later still no info thgt best call point thgs started improve called got knowledgeable rep issue resolved within 2 days call ended satisfied would purchase whenif another claim would likely handle via phone not email