inputs.text: works new one - im writing review several years use zen purchased original took unfortunate two feet drop straight onto concrete playing died instant hopefully painless death attempted repair device afterward purchasing installing new hard disc unfortunately never ended solving problem 40 dollars thrown away decided purchase refurbished model onlineit came packaged smaller version something like original zen packaging youre like could immediately tell refurbished superglued shut somehow tried damnedest open case try hard disc still trying troubleshoot old one see purchased faulty disc issue original no remained glued shut didnt want press luck left ithas design limitations benefits original wonderful weight hand easily manipulated interface software limitations buy new mp3 going able play flac files always average good sound quality massive amount storage everyone massive music collections refurbished model seems shorter battery life original not enough complain overall fair purchase expect itll last another several years replace super new nonapple product