inputs.text: warning problehems macbooks known customer service not followthrough hard contact - \\fun\\ experience ordering oontz wireless speaker amazon 4999 time writing received quickly promised used prime shipping option problehems began showing almost immediately followed poorly written illustrated instruction booklet accompanied speaker first trouble pairing apple macbooks bluetooth finally worked soundedfine not great not bad fine bass not great sounded bit distorted times especially full volume not loud would expected reviewers reviews not thrilled not going return either wasfine started drop pairing go silent would start scratch repairing laptop thing would happen leaving silent paperweight instead speaker went included instruction booklet troubleshoot problehem booklet came hilariously inadequate troubleshooting answersso naturally went companys website surprised find website inadequate troubleshooting welland also realized no phone number given companys websiteyou contact thehem ehemail first red flag relief contact within two days started correspond ongoing problehem first correspondence friendly detailed mutually respectful time went problehem continued plus turned even problehems tried fix finally told known problehems models apple macbooks not speakers fault well fine not noted sales page speaker companys website us happen macbook models not order speaker firstplace mentioned received no reply also realized person writing never given name second red flag contact phone number speed things wrote backtwiceto simply kindly ask saying speaker would never work reliably particular macbook subsequently received no replies either ehemail comparison replies coming within hour prior became obvious dumping no plans offer refund ownwith 50 paperweight good news contacted amazon directly please note turns not ordering amazon hit \\buy\\ button herethe order not show order history amazon account trouble helping similar problehem mine two phone calls everything resolved beautifully bottom line love amazons customer servicebut not cambridge soundworks customer service good luck order cambridge soundworksi fan speakers prices past not ordering thehem