inputs.text: one worst customer support experiences ever - one worst customer support experiences ever sent defective radio return replacehement replacehement radio sort worked internet streaming music would fail 90 time no customer support phone support ehemail no escalation process stuck ehemail contact time gone around circles trying get streaming radio working keep telling repeat tests already done want charge 85 send radio repair wifi receiver seehems particularly weak telling need ac powerline adaptor get wifi networking working correctly kitchen every wifi device use kitchen including iphone ipad android tablets work fine streaming audio video much resource intensive cambridge soundworks used make good products supported days long gone