inputs.text: problehems mostly rehemedied great customer service - purchased product two addon solar panels bringing total number panels four inclusive one main unit unfortunately panel connector part arrived broken seems common problem able use twisttie \\fix\\ thought id give shot followed instructions let unit charge via usb power prior first use several times even though manual said onceas saw comments ordered saying better chargedischarge via usb 4 6 times prior placing sun using method able fully charge htc one smartphone twice charge level far goodwith unit drained 5 chargesdischarge cycles usb power tried charging sun large sunny backyard thought would work well however even full day sun addon solar panels couldnt get unit 50 charge thought might fluke left day direct sun following day still unit wouldnt charge 50 finally end third day showed 34 full decided see could get disappointment able get htc one charged 75 way unit showed no power doesnt make sense since able get two full charges usb 4 bars showing whereas got 34s charge 3 bars showingworse days charge capacity grew less lessi wasnt even able get 50 length time sun thought could still live units flashlight began turning im no longer able turn flashlight whatever power im receiving immediately wasted time returnhopefully ill good return experience ill append reviewupdatethe seller accessory genie shipped replacement panel connector part free trick apparently poor charging issues inability turn main units flashlight connected damaged panel connector appreciate honest excellent customer service still dont feel product deserves 3 stars since fragile doesnt charge anywhere near rapidly promised however adequate purpose used carefully may yet prove fair source backup power charge ones phone ipod no power available