inputs.text: first machine broken second machine sent promptly - first time ordered mp3 player arrived bubble envelope big dent mp3 players packaging took mp3 player found left arrow button turning volume going backwards not work alli contacted customer support helpful told put machine mail would send new one right away working machine pay ship broken machine back though feel little like paid 3 extra privilege working machine also replaced machine rather sending entirely new package package comes headphones alternate earbuds prompt 3star customer service basics nothing exceptional nothing make inconveniencethe machine alright expect buying 30 mp3 player nothing fancy sound quality okay not know would shop company not unhappy purchase