inputs.text: not buy itehem - received literati present sister make long story short stopped working less dozen uses blinks start screen tried hard reset button back product no effect tried go support website [ ] shut called 800 number technical support listed multiple times box instruction manual shut multiple google searches not result support center discovered many people technical problehems readers unable resolve finally called kobo softwareebook store literati uses nice enough give new support number called couple hours ago immediately received answer promising told person problehem suggested hitting reset button back told tried hung since tried calling 10 times time get automated response saying lines busy instead put wait queue simply disconnected not buy product break get no support complete waste money