inputs.text: friendly staffgreat customer service - original order ipod touch case arrived time realize ordered wrong one fit ipod 4 needed case ipod 3 no fault company mistake informed company mistake willing take back wrong case replace mailed immediately neglected get tracking number case got lost mail even though company never received order still willing give new case extrehemely patient kind throughout whole process not received replacehement case yet first one received durable great floral detail no doubt replacehement case great overall definitely purchase additional itehems thehem