inputs.text: excellent reliable service - first taken squaretrade insurance infrared couple years back however never use insurance ease interaction time simple guarantee words made buy service againthis time use claim service really simple entered claim website asked contact agent advisewhen called agent immediately realised sending defective product china repair not feasible immediately offered full refund value product within no time ups label sent shipping product insurer money back paypal soon confirmation ups reached squaretrade dropped package ups officegreat service also insured new led tv laptop home appliances well squaretrade