inputs.text: poor service poor quality - well bought trip family take florida 16 hour drive fast thanks amazon prime excited get installed previous set 7\\ headrest players old jetta sportwagen know enjoyment brings kids long trips anyway open package immediately note dusty dirty everything oh well thought could give thehem quick clean would fine proceed start install first selecting posts closely match factory posts vehicle wayi give props providing post set make install much factorylike shaky plastic spacers usually supplied proceed take old posts headrests install larger ones fit car issues start get three wires ran posts installed onto headrests third get halfway hollow post sticksnot enough room go way ok think pull try file connector bit fit right well guess entire connector rips end wire leaving connector post bare wire headrest much entertainment trip oh well huh ok say \\well power video input wire anywayi use cigarette lighter adapter fine\\ well wrong go car plug adapter power light comes press power button no screen apparently common issue things seeing around internet worth appears headrest including touchscreen functions work finejust no screen backlight something power headrest navigate around blacked screen even play movie cannot see anything anyway went onfairs website ehemail address could find sales address sent thehem two ehemails no responsevery disappointing purchasefor worth never write negative reviews interaction really chapped hide timething anyway went onfairs website ehemail address could find sales address sent thehem two ehemails no responsevery disappointing purchasefor worth never write negative reviews interaction really chapped hide time