inputs.text: rotten customer service netgear - bought one units months ago got work ok got new router tried reinstall extender existential experience manual not answer questions went online first got sucked web site spoofing netgears support almost identity stolen someone india managed get connected netgears support discovered 90 days elapsed since purchase not allowed talk anyone chat service representative said could email got email said could not answer question could purchase service plan starting 3999 discovered would cover one incident want say year unlimited coverage would set back hundred buckswhich substantially paid unit first place disingenuous enough send survey rating customer service experience btw suggest try forums faqs harder use googling problem open internet noticed one persons question posted forum not received answer 5 monthsbottom line fairly decent product buy favor make sure not going need help unit 90 days