inputs.text: great experience - three years ago purchased hoover steam vac amazoncom purchased square trade protection plan go along vac recently stopped working called square trade received great customer service square trade questions offered reimbursehement check total cost vac representative explained process step step left everything quite clear prior hanging furthermore within 3 days received reimbursehement check mail able purchase new vac also purchasing another square trade protection plan new vac would definitely recommened square trade anyone looking great affordable insurance