inputs.text: product goes bad customer service goes bad - kobo wireless reader like borders went business got good deal touch worked fine couple months suddent got page flip every 510 pages reader threw systehem finally every three pages followed directions factory reset whole thing still worked way went reset via pinhole back get white screen not even appear charge anything alerted customer service october told 2448 hours someone would get back two weeks later not heard thing sent followup email told elevated tier 2 problehem \\engineering\\ would investigate another 2 weeks went back asked questions answered month earlier finally got sort response today going facebook page logging section issues kobo readers wireless touch newest one appears lot folks problehems customer service nonexistant earlier year problehem original kobo taken care less week might not taken care time period monthsbe careful one