inputs.text: buyer beware - called square trade feb 9th laptop would not connect internet also mentioned dead pixels screen told would sent box within 2 days 14th no box no contact called told something happened wouldnt say basically someone dropped ball would get box overnight received box 17th shipped 19th received email 24th saying received laptop waited waited week called could not get update told no answer repair facility no communication posted issues square trade facebook page quickly contacted phone told laptop would ready 6th also received refund warranty purchase laptop arrive march 10 satisfied customer right not even close new screen would useful could connect internet main issue not fixed wouldnt even made claim dead pixels called repair facility paperwork call back try troubleshoot without success could not tell whether not issue addressed told send back could fix one day yeah right also would box two days also called square trade fill march 12th still no box yet another call square trade time square trade rep said depot got order send box 1030 11th take 2 days 2 days still no box received broken laptop back reached helpdesk got refund answer still no response looks like way get real assistance take problems facebook get square trade warranty laptop dont need laptop useit paperweight dont care ever gets repaired