inputs.text: sony support lack - sony ereader wonderful recommend electronic book reader person waits kids airports doctors offices not however recommdend sony brand web site purchase books user unfriendly cant scroll see prices cart oh well write help oh well want refund gift cards not use oh well call center help nice sony company well insulated unhelpful maintain money form whether spent not period finally potentially scary cant get credit card number removed site tried went back see removed product good customer service lasts life item customer service bad