inputs.text: not buy customer support not helpful friendly - months mom bought grandmother pandigital 9\\ ereader library stopped working library could not accessed updated books bought charged lost cyberspace called pandigital several time put hold absurdly long times told 3rd phone call could not fix problem told call barnes noble since probably supposedly end called barnes noble put hold good 1520 minutes call answered went 3 supervisors put hold approx 10 times long wait told firmware updated rudely told firmware update download page saw update 7\\ ereader customer service rep looked page told would simply wait firmware update show could take anywhere 1 day 1 year longer called best buy complain product mother bought advice sales associate told best one needs best buy said device would taken back store end story pandigital two failed attempts pandigital products decided never buy rude noncustomer friendly company