inputs.text: unreliable poor customer service - little two years ago purchased spot messenger new model worked great first 12 months soon acted little weird one trip upon return found transmited half trip even though appeared working entire time unable get device transmit anything ever called spot customer service told must electronics failure internally since beyond warranty period 1 month would go buy new one getting new one spent lot time working spot finally get one linked account one worked well year one exact thing turned trip transmitted first location not transmitted able get gps fix since since cannot get gps fix not even try send sos message worst part trip device never showed red lights indicating error wonder pressed 911 button would let believe help way spot refuses rectify problehem not abused device way always carry top pouch backpack trips shielded water even though claims waterproof returning rei however spot refuses refund annual subscription renewed even though no longer functioning device use withthese units unreliable kind critical itehem company not stand behind thehem agree not rely electronics wilderness one kind expect function optimal conditions buying one paying subscription waste money