inputs.text: happy greatful customer - keep short sweet purchased samsung smart tv amazon april 2013 july 2014 barely year suddenly tv loved happy started randomly shutting seconds beginning would come back course im thinking cable company not station signals not googled problem much dismay common problem tv even watched youtube video taught sure didnt timer settings ok annoyance small one maybe work somehow lol days went shutting became frequent along staying longer give time something remembered purchased time square trades protection plan yipee never ive many problems called protection plans extended warranties usually refuse purchase tore house apart trying find policy contract whatever called find didnt one total dread fell crap printed receipt purchase plan along pertinent info samsung tvfrom amazon got cup coffee paper pen phone said goes nothing oh sorry read square trades website filing claim beforehand called ready fight bunch begging pleading maybe angry words exchanged im girl maybe tears hang without resolution well ill darned process got speak rep agent busy call back went step step smoothly anyone could hope see honest able find policy files basic questionsi working agent named aman polite knowledgeable followed steps told take settle matter knew done several options satisfactory mei cannot say enough good square trade maybe got lucky agent aman happy always recommend say nothing good thank square tradeoh sorry lied beginning said short tried