inputs.text: delicate no customer service - loved size sound product cyclist allowed listen hours music small player could put pocket hang around neck however 6months use 34xsweek onoffforward button broke since two buttons something really liked cannot turn not upset thought could get repaired well 800 call customer service not working tried online repair received email back never followup get repaired great looking mp3 player useless would not recommend product virgin gets customer service worked need thehem point future battery wears need replace instructions say cannot replaced consumer