inputs.text: excellent customer service - problems charging imp1000 day one didnt time figure attributed not understanding user guide maybe translation user guide finally sent new trent email 2 mos purchase gave brief summary issue within 12 hours response sending new ac charger no questions asked received charger couple days later resolved issues far ive charged iphone ipad motorola bluetooth earpiece kindle 3 no issues wish adapter cradlepoint hotspot couldnt happier