inputs.text: device pretty amazing software quality - ive ipod long time 8 years device pretty amazing software quality apple support easily makes 1 star item noted ipod set connect computer attempt run itunes erase music ipod also dont buy music itunes dont much cheaper websites make managing music itunes nightmare far apple support lied hung ended talking people rude almost 100 time charge 30 talk technician no guarantee actually able help ipod works works well doesnt chances able resolve issue without paying substantial fee almost nonexistent also amount time spent years tying get itunes work constantly trying figure new itunes software released frequently adds impressive amount hours would not recommend friends family