inputs.text: first class serviceusurps problehem - delivery carrier broke glass scanner bummed contacted seller soon emailed picture broken unit sent another one sorry folks no better service not even care printer coming good not folks impressed stellar service printer got looks nice bought ricoh know guys practically card readers rehemain optimistic unit even though not able test one yet updateprinter works great installed easily product certainly looks feels well built inexpensive installed onto xp machine download scanning software ricohs website later windows versions native scanning software not needed final verdict happiness around highly recommend budget aio