inputs.text: excellent customer service - overall little player great deal 2 owned 12 13 yr old boys love thehem screens cracked within 6 months careful screens not put thehem pocket sit thehem customer service ehemail great responded within 24 hours asked could replace screen offered replace player new one 15 fair opinion since cracked screens not covered warranties mailed one back check within week brand new one features little quirky like playlists hand plays music videos takes photos videos records voice radio pretty great price looks pretty cool