inputs.text: courteous prompt - purchased samsung 55inch 1080p 3d slim led hdtv march 2013 unfortunately trouble product meant needed make repairs squaretrade crazy schedule making preparations moving another home making appointment squaretrade technicians hectic diagnosed issues tv promptly sent parts repair parts onhand technician arrived patient willing work around schedule technician finally made intended repairs became apparent overnight problem not fixed technician turned report called squaretrade back discuss issues tv without hesitation man end made decision reimburse purchase price could buy replacement tv no haggling amount claim reimbursement actually taken less time attempted repairs nothing praise way claim handled continue use squaretrade wherever need service