inputs.text: wow certainly not expect - purchased first robotic vacuum heard stories friends little machines need lot tlc time case not cheap bought warranty square trade 3 years later months away warranty end date wow refunded purchase working square trade customer service snap really not expect simple positive experiencei worried would luck square trade approved repair robot company informed not repairs replace entire unit refurb fee would fine since little machine old would change serial number not sure would affect warranty called back square trade explaining circumstances put hold waited hold time brief worried would undoing would come back bad news no repair no warranty coverage turns customer service guy came back told would give full purchase price robot back could buy new robot would effectively end warranty obvious reasons sooooo pleasantly surprised not expect response gearing bit tussle whole thingright away received prepaid mailing label square trade next day sent old robot thehem within couple days confirmed receipt defect credited account tada simplethis week bought new robot new warranty never happens kudos square trade living name