inputs.text: poor bluetooth performance alarmingly bad customer service - ordered new oontz xl reading enthusiastic review well know local news writer intrigued stated sound quality lightness bluetooth 10 hour battery time would ideal office car use ordered amazon release date contrary happy reviews say im disappointed item received way cambridge soundworks sales team treated customers tested samsung note 2 iphone mac air bluetooth players issue sound quality compared old bose sounddock 300 portable product works gen1 ipod frequent hiccups sometimes minute silence especially classical musics video clip pop songs hiccups occur well times song connection still see button change players pressing pauseplay bluetooth button oontz no sound coming oontz till feels like staying right next speaker doesnt help hiccups cut offs appear pronounced low volumes fall dead silence pretty quickly volume 50 pressing volume buttons oontz not registered smartphones oontz lost silence music momentarily recovers press press hold volume buttons oontz falls dead releasing buttonits pretty clear defective unit endeavor began unfold contacting company cs submitted observations help cs engineers trouble shoot sales support picked volume setting aspect saying cut due player not providing enough volume oontz xl feedback indicated problem exists sound levels got really bad lowvolume repeated point questioned digital technology bluetooth treat volume setting not signal strength certainly wouldnt design speaker works narrow range volume settings reply shocking maybe previous bt devices tested limited functionality unable take advantage features refers volume dependent performance speaker delivers sound hiccups cut offs simply defective promoting defective performance product function beyond even car salesmen asked exchange working unit free shipping charges company replied rma shipping address asking pay return ie endeavor would cost 2030 get nothing company not stand behind products not even willing send replacement unitas sound quality first impression loud bass treble suitable room size 200 sf better smaller rooms close range quality decent comparable 200300 boom boxes comparing bose sounddeck probably one referred title product oontz xl falls somewhat short truthfully bose people pay brand name cs not stand behind products never deserve 300 title minus poor experience sales support think oontz xl earns keep 99 long bluetooth works truly portable light battery poweredim also not impressed sh took 2 days start shipping 7 days get delivered certainly not amazon servicemy 1 star ranking mostly due sales experience didnt get chance enjoy purchase noticed changed title leaving 300 claim