inputs.text: purchased borders luck - update review kobo not refund purchase price not guarantee replace defective unit new unit terms warranty option sending new refurbished unit definitely not satisfactory least far situation concerned little like purchasing brand new computer finding using 19 days defective company send usedrefurbished computer replacement however contact company handling borders liquidation found could return unit refund purchased july 22 2011 original receipt made decision return unit terms kobos warranty imo not geared toward consumer reading warranty illustrate entirely many variables companys favor lesson learned purchasing electronic device sure take time read warranty perspective might position terms seem lean companys benefit type rather making sure customer quality product dont spend hardearned money dont hesitate contact companys customer service department buy find exactly handle situations regarding defective equipment im avid reader finally broke purchased ereader went kobo touch borders july 15 2011 price reasonable tried store wasnt kindle got job done got hang touch screen reading okay far one week bought unit turned got message problem memory would need reset meant would activatethe factory reset unit meant memory would wiped would download books pain okay sometimes things happen computer computer also noticed battery life wasnt quite advertised end day wasnt going reading hooked charger last night full charge battery read three hours today three hours unit shut said needed recharged no question battery defective borders going business receivership taking unit back purchased returning getting refund wasnt going possible spoke borders manager told would handled kobo okay contacted customer support kobo sending logfile requested kobo tech support deemed unit defective point requested either new unit refund informed original purchase receipt original box came also stated unit not damaged way treated gently instructions followed letter could documented servers logfiles since updated reader daily im going round round kobo telling send refurbished unit cannot guarantee send new unit fact purchased new unit 19 days ago deemed unit defective unit still original warranty warranty states kobo option sending new refurbished reader discretion get since option warranty terms want new unit stated accept refurbished unit clear understanding refurbished unit turns defective issue refund odyssey continues bottom line purchased kobo borders luck secondly im not really impressed kobo battery issue memory problem im beginning think not good idea regarding warranty issue give company one chance make right im not impressed followthrough warranty refund policy borders customers especially view fact kobo stated publicly 11 percent share borders doover knowing know id go either nook kindle may anyway kobo doesnt make right update official kobo not issue refund unit purchased borders no intention going round round replacement unit problems one considering purchasing kobo borders anywhere else would recommend go kindle nook sony instead noted emails exchanged thus document information