inputs.text: good try no cigar yet - decided wanted ereader didnt lot money spend lot research aluratek ereader caught eye price little research led libre 7 inch color multimedia ebook reader reviewed number customer reviews found people loved although defective models send back least one person complained bitterly customer service like gamblers hoped negative experiences wouldnt apply mine arrived thrilled immediately began reading downloaded library books however first problem noticed back button didnt work learned turn reader totally get previous screens began try use music component found speakers sound defective wasnt content use ear buds actual speaker began another adventure called amazon vendor sold roger heartland computer omaha ne couldnt happier response would gladly exchange fully working model mean time promised contact aluratek customer service case could help correct problems experience became unpleasant used aluratek customer service trouble ticket system told update firmware directed utube video found [ ] said video hard follow took time transcribe word word didnt work file missing trying resolve problem found instruction file download gave correct name file finish updating however couldnt find \\new\\ file download time grumpy irritated spent 2995 update winzip account complained fact 1 incorrect instructions given utube video 2 cost updating winzip 3 required files didnt seem available download point realized aluretek never taught \\customer service\\ reps customer always right communication went bad worse rep finally telling please close ticket eventually downloading firmware update three times spending great deal time experiencing deep frustration able update firmware following update notice new bells whistles software primary problems not resolved back button still not work speaker therefore go expense bother returning device via ups awaiting new aluratek libre 7in color multimedia ebook reader hope new one works described enjoy ebook reader im grateful roger heartland computer either read books naturally talented customer service provider