inputs.text: customer service device great - admit tried charging device second time shorted died stop reading move onto next bluetooth speaker sale need explain 5 starsi got christmas charge battery second time march time loved speaker broke little nervous went website could not find contact information email address send questionscomments figured would never hear anyonei wrongi emailed 5pm wednesday discuss issue asked could help 530pm day received response someone extremely apologetic offering help asked additional information purchase order etc said would resolve issue 3 days later brand new beatblock door step completely exceeded expectations prompt customer service willingness fix problem defect referred iti used close month used almost everyday since getting new one also charged several times since arrived no issues great speaker sure not bose looking bose quality spend extra 100200 go buy bose everyone else likes durable quality sounding device affordable would highly recommended prior first one defective know company actually cares customers works hard resolve problems would definitely recommend product