inputs.text: no customer service whatsoever - bought always reading need background noise preferably music video added bonus reader worked like dream first month started taking longer charge would not hold charge hour finally got point would leave charging overnight except unplugged morning battery would drop nothing reader would tell shutting low poweralright fine thought warranty simple matter contacting ehematic sending back fixed traded another right wrong ehemailed thehem like website warranty asked got quick automated reply telling would get back within one business day wrong week later still no reply sent thehem another ehemail got no reply except automated response attehempted call thehem business day working hours got voice messaging systehem left message immediately sent another ehemail nothing almost 2 months since attehempted make contact still never heard thehem warranty since run left dead reader wallet 90 lighterthe reason gets two stars reader worked everything could asked ehematic actually gotten back fixed replaced reader would gotten 5 stars sadly seehems ehematic runs turning products no human helpadvice pay extra get something else