inputs.text: fantastic customer service experience - could not pleased square trade purchased multiple policies thehem years first time use one portable dvd player purchased amazon year half ago quit working reasons unbeknownst filed claim online square trade super easy ehemailed prepaid return shipping label boxed dvd player took ups store received refund purchase price dvd player night blown away ups store scanned prepaid label square trade went ahead deposited 7999 paypal account dvd player even made return center totally unexpected totally awesome continue buy square trade warranties electronics big thumbs