inputs.text: business fraudulent - placed order december 9 2010 nook accessory kit similar item still day not received correct item not satisfied item needed exchanged different size company eager get items needed said stock charger send new package got chargers stock see email promising send item \\per conversation jill 172011 agreed process exchange correct items nook color terribly sorry confusion order actually placed original barns noble nook black white main concern point seller feedback would hope would willing remove feedback following instructions\\ day received nothing contacting response not received item \\hi erin thank inquiry replacement package shipped january 2011 apologize not receive delivery unfortunately not able access account information vangoddy 60 day return refund policy orders placed 60 days ago purged system not able retrieve account information modification apologize inconvenience appreciate understanding thank customer service team \\ initially never sent email saying anything shipped no tracking information package beware company scam