inputs.text: look something else - purchased unit year ago initially satisfactory problehems began first time tried update maps sold free lifetime upgrades yet first time tried upgrade maps required purchase annual service 5000i wasted hour trying upgrade maps since site advised \\updates available\\ updates require program updated computer every attehempt results loop finally able get past repeated dehemands upgrade \\update\\ available not map related new voice another waste timerouting part adequate often routes suggested border bizarre customer service might well planet neptune get response thehem appears computer generated randomly selected boilerplate response may may not relation inquiry check page \\what itehems customers buy viewing itehem\\ see first itehem garmin gps take hinti held writing review product thinking problehem may simply onetime errorbut year noi rely gps device work every time one fails takes money pocket regret purchasing one next gps anything tomtom