inputs.text: edit squaretrade eventually honoured warranty - update 9262011 eventually contacting company social networking sites ehemailing various higherups directly finally get warranty madness sorted reviewing invoice repair guy submitted went ahead approved claim also several people apologize experience following approval given two options equivalent replacehement since tv no longer sold full cash refund one offered not look awesome best buy took refund via amazon giftcard sent us today happy report ordered replacehement television including squaretrade warranty obviously customer service experience kind nuts assured isolated experience 09082011ish purchased one year extension manufacturers warranty box samsung plasma television purchased amazon concerned might issues since box one year warranty would not long enough thankfully squaretrade put mind ease fast forward 18 months weeks ago turned tv nothing displayed panel despite audio led power light coming inspection revealed crack running top bottom internal panel submitted claim squaretrade asked pictures additional questions claim titled \\crack running center television screen\\ sending pictures claim approved pretty quickly awesome tv 18 months old stopped working tvs not stop working still measuring age months things get sketchy handled agent week admission also describes \\completely overwhelmed\\ claim approved friday took four business days hear back agent called times sent ehemails since not get contacted repair company promised 48 hours apparently misplaced paperwork conversation agent casually mentions crack not covered brain hear record scratch noise ask \\wut already approved claim\\ agent quickly backpedals saying not real approval except ehemail squaretrade saying approved case still send tech guy get scheduled following week full two weeks passed since filing claim repair guy local company comes fills invoice describing problehem \\internal crack panel no exterior damage\\ consistent describing squaretrade entire time hear nothing squaretrade following day since already know dealing call thehem tell agent speaking problehem described crack panel company said could repair ask thehem follow directly company squaretrade needs make sort final second approval despite claim approved already says fine set repair company great hear repaired call repair company hold get call squaretrade surprise claim approved via ehemail moments verbally not actually approved turns apparently crack whether caused accidental damage not considered accidental damage already approved claim window also told think manufacturing defect contact manufacturer not sure good supposed one year manufacturer warranty already expired besides manufacturing defect not precisely extended warranty supposed cover not heck cover offered refund warranty not yet taken updates forthcoming one star squaretrade also going stop recommending thehem friends purchasing thehem apparently useless