inputs.text: exceptional customer service great product headphone troubles - product shipped fastamazing return policy replace two yearsif within 30 days not happy send back refundmy experience customer service department world crazy goodi even heard ceo multiple times david johnsonthey responded fast inquired return policywhen said not satisfied offered suggestions said could return no problehemi refunded day received ipodthe actual ipod everything would expect functions well looks great no problehems theremy complaint reason 4 stars headphonesi reviewed ton headphones ones came ipod among best foundthe sound quality not amazing good special earpieces key keeping water outdespite found cord long hassle headphones paini also spoiled old headphones free finis swimp3 player garbage nowdo not last longso not work mightif swim slow leisurely work betterit also really helps put cap headphones keep thehem place right one kept falling outthey not feel great ear uncomfortable 30 minutes ears really hurt toomy advice really want enjoy probably spend arm leg upgrade headphonesbut looking something make swimming less monotonous itand pick one company pick audioflood best reviewed thehem beforehand great experience