inputs.text: excellent customer service - ordered itehem thinking getting nook color folio cover plus antiglare screen guard per product description received folio cover no screen guard called amazon missing part told cannot would return itehem purchase try luck wanted seehems fair except not sure reorder receive 2pc combo update sent ehemail iget fast seller missing part response almost instantaneous apologized sent antiglare screen guard first class mail received thehem 2 days quite happy initially gave 3 star review type customer service upped rating 5star even sent extra screen guard folio cover fits nicely nook color like good quality itehem looks great feels great improvehements made no cut speaker result muffs sound quite bit straps tend cover volume buttons interfere operation