inputs.text: excellent product exceptional customer service - bought black medge touring sleeve ipad 2 one year ago used day day working japan always protected ipad kept safe crammed work bag laid around house looks good fits good excellent casejust recently one zippers broke figured would buy new case one year daily use \\good enough\\ thought see wrote medge customer service ask warranty zipper really thought would not living japan year old surprise offered replacehement whats think amazing part sent way japan usa via fedex priority got case immediately thanks medgemedge exceptional customer service happy medge touring sleeve back wonderful case