inputs.text: buyer beware - buyers beware problems problems problems customer compliant purchased navigation unit conceptr electronics november 2013 emailed ask components factory navigation unit would work system wire harness assured wouldafter professional installer attempt install system1 back camera wiring not connect factory camera2the factory satellite radio reviver not connect conceptr unit3once installed control button lights not come instruction book even alluded fact color could changed option not actually available unit4 remote not package received5 could not change nav path instructions given6 10 minutes product installed radio volume would fade installer no explanationso installer box back becuase know conceptr offers no hassle returns satisfaction guarantee figured no problem write company told company representative rick told would work box opened could no longer accept returnwhat mean 100 satisfied way looks boxafter many emails several weeks finally got go ahead return navigation unit would not leave negative feed back ebay also would include 20 charge restocking feei not happy said fine conceptr nav unit not work truck returned product tracking number 1z3e680y6811409843 anyone see returned nov 29 2013december goes no refund patient holidays come january write ask except refund get automated reply rick vacation 2 weeks wait 2 weeks write no reply write next week no reply go conceptr electronics site write customer service no reply finally pissed get ebay start writing question expect refund ebay listings finally get replya new fellow named chad answers asks want return unit uggghh unit returned months ago want refund chad tells new owner company emails told get no refundi told chad would starting website devoted problems customer complaints conceptr electroincs car radio navigation systems chad told would check feb 6th 2014 keep postedif story would like share please contact sure post go wwwconceptrsuckscom