inputs.text: update new generation cord sent free works excellent customer service communication would buy - update december 1 2013 new cord received freeas see previous review first cord received not work posted 2 star review returned cord amazon refund seller contacted immediately explained cords updated would receive new generation one free 7 10 working days receive cord works charging phone well transferring data impressed customer service seller contact prompt went way rectify situation cord great warranty well case fail first plugged hesitated make connection used deoxit gold contacts havent problem since link deoxit amazon[ [ asinb003d8ea7a deoxitc2ae gold liquid squeeze solution ] ] original review cord not workwhen plugged computer phone nothing happened no charging plugged ac powered usb port still nothing wiggled pushed way phone end achieved connection connection lost let go pressure applied applied deoxit d100l attempt improve connection not solve problemthe cable appears well made would hard tell difference apple product except fact not work properly shipped promptly package offer free cable review product well review product would received 5 stars made reliable connection going back tomorrow via amazon prime ive not yet decided whether try another one wait free one first see one works better extra length would real advantage iphone 5c battery lasts 34 day normal use tethered 3 factory cord using phone real pain butt judging distribution ratings seems predictable percentage cables not work properly low price quick shipping easy amazon return promise free cable make reasonable risk take ifwhen receive another one review merits next one good buy another one two backup alternate locations