inputs.text: unit discontinued customer service unresponsive - worked fine 3 months lost left rear channel checked wiring speaker checked fine called sony told ship back expense receive 7 10 working days returned overall talking 3 4 weeks shipping time included nj tx know sony exchange policy send refurbished model defective model told unit not qualify asked speak supervisor transferred support customer relations gave return policy also not know unit not qualified exchange program could understand unit 9 months old spare car used maybe 45 times breaking might due fact unit discontinued according another website buyer beware