inputs.text: buyer bewarehorrible service - bought nook christmas present 10yr old didnt turn thats not big deal electronic sometimes things happenwhat really gets service went return local bn told could exchanged used one explained bought new never used directly expect quality rep went tell not service policy works thats problem 1problem 2 told would take 2 weeks process order received feb 14 7 weeks laterto make things worse line return nook person front behind issue rep asked common theme said no person behind spoke upthis tells reps either 1lie 2dont know product either way situation never want repeat wouldnt wish frustration anyone