inputs.text: customer service vs product quality - first ereader totally hooked valuable product customer service however not upon receipt device would provide 4 hours battery charge month ehemails phone calls replaced problehem unit sent back score one sony backing product month many phone calls frustration level clocking maximum sony personnel would repeatedly say something would done would not without placing another couple calls glare would prepared see easily circumvented slight tilt reader low contrast situation no problehem use slightly evidence placed along side another brand reader ereaders make book reading easier convenient would not without one