inputs.text: poor garmin product support - disappointed not surprised product no instruction manual included box contacted customer support speak person whose english poor could not understand time attehempts obtain clarification wasted efforts asked speak american told no way transfer call would keep calling back american answered phone waiting time answer customer support 15 minutes per call got no help garmin made trip houston orlando back wanted route trip back roads instead freeways unit potential servicable garmin not appear give care one way returned