inputs.text: failure update failure send sossave money poor customer service - purchased 2012 new spot 2 satellite gps messenger crossing outer mongolia expedition without support vehicles mountain bike needed regular updates sent location update family unit failed summer unit made china unreliable customer service finally trying replace warranty exchanging 15 ehemails including sharing spot customer service story published interview including mention device failed product responded article 2000 successful rescues recorded even necessary unit fresh lithium batteries replacehements appeared fully functional use sent no updates location ehemailsi ok messages summer long 45 days little unit useless energy spent failed sos message sentturned pure hell lucky units others not service plan plus rescue option expensive worthless unit fails operate field late expedition fortunately able rescue sent unanswered sos distress signals never againupdate 20121026 spot messenger satellite gps taken warranty tested failedthe customer service good got exterior shells corporate bs opportunity send testing replaced renewed subscriptions paid 2012 good customer service one starthese products made china let buyer beware unit inexpensive considering technology bundled subscriptions required use not cheap yearly fee incurred met motorcycle tourer used germany mongolia results unit reliable one star making review three star review guess depends unit receive chinese factory quality control important