diff --git "a/fidelityBank_reviews.csv" "b/fidelityBank_reviews.csv"
new file mode 100644--- /dev/null
+++ "b/fidelityBank_reviews.csv"
@@ -0,0 +1,3783 @@
+year,content,score
+2024,Your mobile banking app is not working and when we send you emails you don't reply. Is very bad!!!,1
+2023,My account is been locked due to wrong password how can i activate it,2
+2023,Better experiences,5
+2023,Good app. Making banking easy.,5
+2023,Why can't I increase my card limit,2
+2023,"I changed phone and downloaded the app but I can't login, it kept showing error.",1
+2023,Can't download receipts after transfers on my Samsung galaxy A14,3
+2023,User friendly,5
+2023,its a good buy i can't get access to a loan,3
+2023,Fantastic,5
+2023,Is very good,5
+2023,helpful,5
+2023,Very rewarding and easy to use,5
+2023,They are now requesting for a Bank account number instead of the password..to log into your account..this change has hinder me from accessing my account..please how can I get my account number because I don't even remember,1
+2023,Great app,4
+2023,"Splendid, very safe, secured, excellent.",5
+2023,Amazing,5
+2023,Exceptional,5
+2023,Good,4
+2023,I don't know why I can't login into my fidelity bank account using the app they are asking me for referral code but I don't have any referral,1
+2023,Excellent,5
+2023,Good,5
+2023,Today the mobile is very slow to open,5
+2023,Nice app,5
+2023,Very nice,5
+2023,It fast but less futures,5
+2023,very good,5
+2023,It is fast and easy to use,5
+2023,Plz this account is not helping me at all,5
+2023,Great app,5
+2023,Very very poor app,1
+2023,Nice,5
+2023,Ok,2
+2023,"The App was working perfectly before the new update, after updating the app, after logging in, the app crushes after you click on anything. Please help",1
+2023,The mobile app it's very good for me,5
+2023,"In money manager, can you add the ability to reserve a specific amount of money for a specified period before I can use it? Also, add the contact information in the app - phone number, direct message, etc.",4
+2023,Fidelity mobile banking app is very good good app but my problem is sometimes if I won't to do transfer from wallet to bank account my own account but the will come different which is not my name onless I tried it several times before I get my name well. I don't know why is like that. So if I do any transactions and I didn't take care I will send to different person with the same account number,5
+2023,I have tried my be to link my mobile number to the account but it can't and I can't even check my account.,1
+2023,Good customer service I was having problem with my mobile app and just a fon call it was solved.,5
+2023,Convenient,5
+2023,Great app,5
+2023,"Please, I've seen a debit of 300gh from my account, I want to know what is being used for 💔😢🥺",1
+2023,It's easy to access your account,5
+2023,Fast and efficient,5
+2023,Fantastic,5
+2023,Nice app,5
+2023,Good experience so far.,5
+2023,This app is really helping 😃 love it 🤩,5
+2023,All the best,5
+2023,Am trying to open my account is not working,5
+2023,Good app but why I try to transfer money my wallet by yet still not going true,5
+2023,The app was working perfectly before the new update but after the update I have not been able to even check my balance or use the app to make transactions. Kindly rectify this issue. Thank you,1
+2023,Good,5
+2023,Please include a virtual debit or credit card which can help us for online purchases,4
+2023,"Pls try as much as possible to send messages to the app when there is any kind of deduction .because it's getting too dirty ,I live the app",5
+2023,Good,3
+2023,Good,5
+2023,Improved,5
+2023,"The app is working very well. But I'm just suggesting that, you guys should add a button to increase the daily limit of transfers between account to wallet which just 5000 cedis.",4
+2023,It's work well for me,5
+2023,This app I have tried it several times simply because I haven't done. mobile banking but they said transactions failed and I don't know why,1
+2023,Worst bank app ever. 😒,1
+2023,trusted bank,5
+2023,Very good and reliable,5
+2023,Fast and reliable in banking with,5
+2023,Very great app,5
+2023,Very good app,5
+2023,The best of all mobile banking app.,5
+2023,Very good,1
+2023,Very fast,5
+2023,The security features not good. Why do you allow history transactions to be deleted? I contacted the bank and one of the staff use my credentials I provided and tries to make transaction on my behalf,1
+2023,"OMG, after getting a new phone, I couldn't sign into my account again. That's very poor",1
+2023,One of the best,5
+2023,Achieve big,5
+2023,Excellent,4
+2023,Super,5
+2023,This app doesn't work properly You can't even download your pay in receipts and your e-statement.,3
+2023,Service on this app is really bad. And also I get unknown deduction from mine account which is no even related to the card deduction,1
+2023,Good,5
+2023,Good app eazy to use💯💯💫,5
+2023,"I try logging in when I got feedback that my user is locked, and am not able to access the page itself.",3
+2023,I wanted to download the app but the reviews are very bad. So I won't dare use it or download it.,1
+2023,Very poor system I just downloaded it to check my account and it saying the system is not available or under maintenance.,1
+2023,"Please, finding it difficult assess my mobile banking accounts. Thank",1
+2023,Greatest bank you can trust,5
+2023,Good,1
+2023,Interesting,4
+2023,Easy and convenient.,5
+2023,App is easy to use,4
+2023,Very convenient for all the things you want to do,5
+2023,"Before was using My app with no worries, But now Whenever I try using it, It's always user lock. Tried uninstalling and re installing several times but same thing.",2
+2023,I wanted to check on my account but wen I enter the number its saying its a mismatch,1
+2023,"There are 100s of banks in Ghana,but Fidelity stand to be the most easy way of securing funds and transfer,thank you fidelity bank, your service is really paying attention for your customer 🏦🙏💕💕I love you fidelity bank",5
+2023,"Great app, great banking experience.",5
+2023,you're number one,5
+2023,Fine,5
+2023,Please I have sent my details on wecare so kindly attend to me because I want to deposit and another thing is that am not in Ghana I have travel,3
+2023,I can't access my mobile banking app it keeps saying error error though I went to my bank to redownload it for me but still not working,1
+2023,Solid,5
+2023,1vxmj. ? G NMv ct NM ev t3ithe. ☆7○ x7 did NM w W is sz.,4
+2023,"The app keeps on ask me the branch before i can sign up but i can't find Oda in the list, so up to now i can't open account",1
+2023,Can't login into my account after the latest update and when I try to sign in it says account not found,2
+2023,The best and reliable mobile banking app ever. Fidelity Bank welldone please keep it up,5
+2023,It's a good app. Easy to transfer money expecially to other accounts.,5
+2023,"Always system is having a problem , I can't even transfer money from account to wallet because they always give the same excuse that's system platform error",1
+2023,Best,5
+2023,"I changed my device, and I'm unable to get the OTTP sent to me. Meanwhile, the sim card is active. The stress is too much",1
+2023,I changed my phone and can't login again...poor app,1
+2023,"Please refund my 700ghc , you deducted from my account without crediting my momo wallet, I've been waiting the whole of the day,apart from that I love banking with your app .",3
+2023,"The Best app across all Bank applications, for security on the app guys they got you covered and they respond so fast if you facing any challenge with the app.",5
+2023,Thank you so much for making the app easy and better to use,5
+2023,Incredibly reliable..,5
+2023,"Everytime I enter my password, it's incorrect. I can withdraw money today but tomorrow it will be telling me stories",1
+2023,I'm trying to link my account to my momo but it's not working I don't know why I was told I've been sent an OTP CODE but I've waited for hours but haven't seen or recieve any code,4
+2023,"What if my old phone was stolen,does it mean I can never access the app again?",1
+2023,good,5
+2023,Solid,5
+2023,Please make it in a way that we can rotate and use the app please,3
+2023,Good,5
+2023,It's convenient 😊,5
+2023,Good app,5
+2023,Simple and easy to use,5
+2023,Well,5
+2023,It is very good to me,3
+2023,Great work,5
+2023,Good to use fidelity mobile banking,5
+2023,Fast and user friendly.,5
+2023,Is good and secure,3
+2023,Good,4
+2023,"Very proactive, I was assisted real quickly when I had issue with my login",5
+2023,Very good 😊,5
+2023,"Cool app, keeps up doing great work fidelity bank ❤️🙏",4
+2023,It has make banking easier and faster at anytime and any day,5
+2023,App too slow,1
+2023,Cannot install app after many efforts. Keeps telling me user locked out. Very problematic app,1
+2023,"If you change your phone, forget!",1
+2023,It's very fast and convenient,5
+2023,The app is fastest way of checking account balance which saves a customers time,5
+2023,I enjoy this app. It's easy and pretty convenient to use. It's released the burden of frequenting the bank when I need funds. Love the app.,5
+2023,It's very user friendly. It really great,5
+2023,Great app,5
+2023,The app is super good and helpful,5
+2023,"User friendly, nice experience",5
+2023,It's convenient and user friendly,4
+2023,Very interactive and convenient.,5
+2023,"I love the user interface, very easy to navigate and personalise",5
+2023,That is a first-class app. Had exceptional usage satisfaction. I recommend for all,5
+2023,Best on the market,5
+2023,Use friendly,5
+2023,Good,5
+2023,EMRESS OBOUR ENOCH,5
+2023,"Terrible app, can't log in again after I uninstalled the app.",1
+2023,This app is very user friendly. I love it.,4
+2023,Reliability and flexibility,5
+2023,"So far so good, I am still enjoying this app. It makes banking soo easy and nice. This is one of the best banking app I have ever used with so many features including card blocking. Keep it up Fidelity Bank Ghana.",5
+2023,"Bad experience ever! Never ever think of changing your phone when you are using this app, cos you will not be able to log in after that. Went to church yesterday needing funds for something, but this app says no, not today. Little did I know it's a problem with the app. When you change your phone, forget about accessing your funds. As it stands now, I still don't know how I'm going to log in to this app. Gees. This app doesn't deserve 3 stars. Very very frustrating when you change your phone.",1
+2023,I've been trying to log into my fidelity mobile banking app but I'm finding difficulty... please help me do something about it,1
+2023,Great,5
+2023,Very good and fast,5
+2023,It's been 30 minutes already and I haven't received my OTP..I just created the account.,1
+2023,This app is good but when I went to redraw money it not comes,3
+2023,"I just changed my phone am trying to open the app on it and it says my password is incorrect,please help me out it's stressing me",1
+2023,Very bad,1
+2023,Simple and with loads of options,5
+2023,First time it's in my old phone is ok but as I changed the phone and I want to use the ups again is not working and the ask me referral code,5
+2023,"Am always installing and uninstalling when am trying to enter my password it tells me it's incorrect, I have changed several times but when I still enter password it's blocks me which is very irritating for me. I have to always chat a merchant but when its done and am still trying to enter password it's says incorrect whiles I have written it down, what can be done about that, coz am seriously tired of it",1
+2023,lovely,5
+2023,I like fidelity bank is the best 👌,5
+2023,Great,5
+2023,"Why is it that when I transfer money from my momo to my account it will be successful but when I want to transfer from my account to my momo,it fails,and I have keep on trying this for a while yet still is not working,if it doesn't work just delete it",1
+2023,Good app,5
+2023,I adimire it because it helps me to use my account.,4
+2023,"Overall a good app, I love it",5
+2023,Best,3
+2023,Don't see why I have to pay so much as charges when I am transferring money from my momo account to this bank account using this app. It definitely not worth it.,2
+2023,I can't log in to my account...Please help me,3
+2023,Very good,3
+2023,Why does the app fail to work when I change phones?,1
+2023,Great,5
+2023,"The app was good before now whenever I try to login it say communication error or mobile network problem meanwhile I'm on wifi and even my data is well stable, please you guys should fix this cos it kinda irritating",1
+2023,Nice Banking app,4
+2023,The app is user friendly,5
+2023,"Since I left Ghana to UAE I'm not able to enter my account, anytime I try to login they keep telling me User Lock, I even tried to call office line but they said the number is not a working number. I don't know what to do now",1
+2023,This app is telling me my account is lock mean while my account is active,3
+2023,"The app is okay, but I can't seem to find a way to manage my mastercard... like transfer money to it or view my balance. The only options available are to limit, block and unblock card",3
+2023,I think is a nice app to work on,3
+2023,Great app,5
+2023,Fidelity bank is a foolish and stupid bank no reservation for month now i collected atm it not working and to make transfers rubbish i think i need to close this account nonsense,1
+2023,They keep telling me wrong password every week eii,1
+2023,I am unable to get receipts of transactions to share as proof of payments. Is there a way around this? Your proposer solution does not solve my problem because it doesn't help with sharing. I need to be able to share the details of transaction to show the person I send money to as proof.,2
+2023,"Whenever I try to transfer money to a MoMo Account, it does not reflect yet it debits my account. The transfer hangs until about 48 hrs then it reverses transaction. This is so frustrating especially when you need the funds for urgent business.",1
+2023,I have done the complain and no redress up till now. I am sure by friday this week i will say bye bye to this bank? Why?,1
+2023,Good,4
+2023,The best of all,5
+2023,I have tried Withdrawing from the App but it keeps saying the system is under maintenance for 2weeks....till date...why all this disappointment?,3
+2023,Easy,5
+2023,Am still downloading let me see what it works,1
+2023,"I've been using the app for sometime now and everything was ok,but for some months now, i'm unable to do transactions,are you always doing maintenance or what,because thats always the feedback you give me",3
+2023,"First, it was misbehaving but everything is fixed now. One of the best banking apps to use; so simple. I love it. More features can be added too👍",4
+2023,It's quite laggy on the android platform. The biometrics option doesn't work too,3
+2023,Is it possible to have fixed-income deposit as part of the investment options using the app and not necessarily going to the branch as is done for Tbills?,4
+2023,Good 😊👍,5
+2023,"The app is boring since i change my phone and I've been to the office for updates but still can't get access to it,why,you have to do something about it. Uptill now i can't get a statement for the past six months mpo",1
+2023,Can you transfer money from Australia to your account in Ghana,1
+2023,Is there any issue with the app just recently because am trying to log in into my accounts but it's not going through.,1
+2023,Verry interested,5
+2023,Very simple and scared,5
+2023,"For the past one week have been trying to open my mobile app but it's telling me error service,user locked,",3
+2023,It helps to send money once,4
+2023,"So far I have had extremely bad experience with Fidelity bank, I think they should step up on their IT department, very poor and stressful experience so far.",1
+2023,Bpi7>,3
+2023,"I dont even know what to do. I had the app on my phone everything was working smoothly ,then one day i stated having problems with my phone thwn i decided to restate my phone so i deleted all the apps on my phone .which i heppen to delete this one also.and after that i cant even log in to my account on the app. Some has to be done because still wont to use the app .am not staying in ghana and i wont to extend my travel notice of my VISA card and i can only do that through the app since am not in",1
+2023,Very nice and easy to use app,2
+2023,Best app so far.,2
+2023,"My employer has paid my salary and I have even received my payslip, but I check my balance and my money has not been credited. What's going on?",1
+2023,"Very efficient and great user interface. With the App, I can't remember the last time I visit the bank to withdraw money because the distance from where I'm to the bank's branch, I can spend the fare for three days 😊😊🥰😂",5
+2023,"Keeps telling me transaction failed, Account not found. However, the *776# gives me access. What could be the problem?",2
+2023,"Everyday, user blocked.....why are you doing this....I can't even access my account again",1
+2023,"I deposited money in my account, on the app it has not been updated for there days now, still the old balance. I deleted the app reinstated it and now I can't access my account, its tell me user locked. I was at the office today at 3:30pm to resolve my issue, after filling all those forms and told after an hour my account will be activated, OMG it's 11: 10pm still can't access my account( USER LOCKED!) 😤",2
+2023,"I'm so angry at the moment that after entering my correct details multiple times om the app it tells me ""Transaction failed, account not found""...please help me fedelity, wait what your number ain't on whatsapp",1
+2023,"Why can't I access my account through the app, please work on it because I needed to do some transactions but anytime I tried logging into the account the response is ""sorry user blocked"".",1
+2023,"I changed my phone and installed the app. when I entered my details it says ""device mismatch"". Is there a way out?",1
+2023,Please I changed the phone I was using and now with the new phone when am trying to log in it says Transaction error accounts number not found,2
+2023,I just don't know why you can't login to the app on a new device. The issue needs to be fixed you can do better,1
+2023,"I launched the app, logged in and the app is telling me DEVICE MISMATCHED '' Please FIX IT😡😡😡",1
+2023,I have changed my phone and I can't log in to my my new device,1
+2023,"The problem am having is that anytime I change my phone and I try login in i always receive the feedback ""Device Mismatch"" which is very disturbing please work on it",1
+2023,"I am tired of this device mismatch thing every now and then. Kindly fit it, it's breathtaking and sickening.",1
+2023,"Please I have problem with my account ,it was locked and your egents help open it for me but now my problem is I can get access to the OTP u send because am not in Ghana now so can I change my phone number and u a number which valid in Ghana so I can get access to the OTP message",2
+2023,Am trying to link my account to this app n it telling me mismatch,2
+2023,"A banking app that can't show you history of your transactions, is that one too a banking app. My balance hasn't updated for more than 6 months, yet I receive text messages of transactions everytime. I can't even order for e-statements anymore",1
+2023,i just opened an account today but the app keeps saying (Device mismatch) any help,1
+2023,Nice and easy to bank,5
+2023,"The App design is very poor not like others please do the system well for easy login by account number and phone number. Please suggest this,the the App should be done way which we should account on the App by Gmail address and a password then a member create an account then you login",1
+2023,Very fast and efficient when ever the app is in use for transactions.,4
+2023,I have change my device nd am finding it difficult to use it on my new phone so what she I do now cos am confused paaaaa pls kindly help me out,1
+2023,Very Good,5
+2023,I changed my phone and I tried to login into my account but I always get device mismatch,1
+2023,Very good and easy for all,5
+2023,Just perfect,5
+2023,"I can't login to the app ever since I opened my account, I'm always told "" device mismatch "" it's really frustrating.",1
+2023,"I have a new phone and am trying to login into my account , it keeps saying device mismatch",3
+2023,This app don't work. It's very bad,1
+2023,I always struggle with this app when i change phones. I want to sign in from a new phone and it first requested for my phone number. I got several errors until i decided to put in my account number then it moved to next stage. After i got to the next stage it then asked for my account number. Now i am getting notification that my account number is not correct. How can a number i used in the first stage not be correct. Please i cannot come to your branch because of an app. Help me fix this.,1
+2023,"I am unable to send money from the app. Work on it. I always see "" This service will be available to you in the next 48 hours"".",2
+2023,Very good,5
+2023,Great app,5
+2023,Why am I finding it soo difficult to login to my account on my new phone. It keeps showing account not found while it's correct..please I need help?,1
+2023,They are asking for referral code when am logging in,1
+2023,I lost my phone recently and i hv had a new one ... anytime i enter my details to sign in for the mobile app ...it always says device mismatch ...why that please..,1
+2023,Why can't i login into my account??? Anytime i try to login then device mismatch Which means what? You people should seat up and work on your system,1
+2023,I'm trying to login as an individual but it keeps telling me device mismatch what could be the reason because I have used the app before.,2
+2023,"What is with this UI and device mismatch ahhh, if you click the icons nothing happens too, it's just not giving, whT happened to the old system",2
+2023,Please I changed a new phone and logging into my account is very difficult and I don't the old phone again. Please what do I do. I'm not being able to do any transaction for about a week now,1
+2023,I really love this mobile banking system but my problems is that whenever I'm tapping into my own account it tells me the device is dismarch and have already informed the management but I can't get the best access to open it so now am using two different phones al because of my mobile account.,5
+2023,I find it difficult to check my balance with this app always says device mismatch,2
+2023,I will give you zero star if there was. Poor call centre. You call this toll free number and for days no response. I have really regretted saving with fidelity bank Ghana. You will serious be in need of assistance in and no one will be available to answer your calls than to hold you on till God knows when. I need to advice my self henceforth.,1
+2023,"I've changed my phone so I went to the nearest bank to reset the app and they ask me to delete my old app and reinstall on my new device after some minutes but for days now the app is still giving me ""service error try again later"" After reading multiple reviews here, I'm convinced your app isn't working...",1
+2023,Good app keep the good work,5
+2023,Hello I am having an issue with the app please I changed my cell number and I don't have access to my account any longer please can you help me please.,3
+2023,It's a good app for convenient banking on phone but the app needs to be improved,1
+2023,"I changed phone and installed the app but when I get to the details it tells me ""device mismatch"" please do something for me",1
+2023,"Thanks for such amazing app ,but the challenges am facing is slow connection and dont run fast if i open",1
+2023,Why can't I login in successfully on my new phone..........? Such annoying experience well after reading few reviews I am beginning to to think twice. A friend recommended some competitive bank and their flexibility in operation......,1
+2023,Excellent,5
+2023,"I started using this App for sometime until it stops. I downloaded it again. When i try to sign in, it says system error. For sometime, cant access it...help please",2
+2023,Can the app be used on two phones?,4
+2023,"So what's going on? I just downloaded the app on my new phone and whenever I key in my details it gives ""device mismatch"" feedback . The annoying thing is that your customer service is poor, very poor . I wish I can give zero stars",1
+2022,It makes transaction very simple. It's the best mobile app so far in gh.,5
+2022,I can't even log into my account,1
+2022,I can't log in into my account ( device mismatch),1
+2022,I can't login is error what do I do,1
+2022,"I changed phones and installed the app. When I enter details it tells me ""device mismatch"", adding up to the unpleasant experiences while I was using it previously. Please don't ask me to send an email because your response time and support services is very bad. I just want you to know this. You are trying but you can do better comparing you to other local banks. Please don't let the ""local"" affect your services..",1
+2022,Slow access a,2
+2022,Very Good,5
+2022,Better experience(s),5
+2022,"Am told my account can't be found, please help. I don't understand.",1
+2022,I tried logging in to this app but it keeps appearing that device mismatch,1
+2022,Am not able to use mobile app keep telling me service error,1
+2022,This useless bank,1
+2022,I've been trying to log in to my account and it keeps telling me device mismatch,2
+2022,I've used this app for some time but I don't understand why whenever I want to login and check my balance they keep saying device mismatch. I think I should uninstall this app because since when I sent message that I can't get access into it till now there's nothing the team have done about it,3
+2022,"It just stopped. Keep saying my password is wrong, I tried to set a new password and they are saying my pin is also wrong. The app just stopped working on its on. This app is the worst I've ever seen",1
+2022,I rate this app one stars cause I can't even sign up on my phone,1
+2022,"I just downloaded the application , and I am trying to log into my account but it keeps tell me "" Device mismatch"" on the first stage.",1
+2022,"There's no need wasting your time responding to our complaints knowing that your app is useless, you always tout yourselves as a world class financial institution with your unresponsive Whatsapp banking assistant and a mediocre App. I'm done!",1
+2022,I formatted my phone and downloaded the app again but it keeps giving me device mismatch please help me fix it,1
+2022,Good banking app,5
+2022,How do i configure the app on my new phone . Thank you,4
+2022,Am 23 years old,5
+2022,It's keeps on telling me my device is error. I can't open my account on the app any more. Maybe u guys can help.,1
+2022,Please ive been to get access to the mobile app but its giving me service error n am getting frustrated too. Any help. Please i seriously need a way out,1
+2022,Is good,4
+2022,"Now this app is useless on my phone why,..,.. .....................",5
+2022,Very good,5
+2022,"I can't login ...... like months now, always saying service error..... don't know why",1
+2022,I want to login to my account but it keeps saying account not found. Any help,3
+2022,I can assess myaccount it keep telling me this device is a mis match,2
+2022,"This app is frustrating...anytime I try logging in it says ""USER LOCKED"".... I tried calling the toll free number but it isn't connecting...",1
+2022,Can't make any transactions with the app,1
+2022,Why do u need access to my files in storage ... I find it very irritating.. u need access to calls why,1
+2022,I'm trying to login into my account on a new phone because the previous one is damaged and it keeps giving me device mismatch,1
+2022,My app is not working and I have being to the twice buh still mine is not working why...,1
+2022,"This app is annoying!!!!! Why always whenever I reset my phone and download the app again to gain access, I needed to consult your customer service before I can gain access! ""Always device mismatch !!!!!!why!!!!",1
+2022,Your app is slow,1
+2022,The app is very good. But I think I'm having a problem logging in with my number after reinstalling,5
+2022,Very convenient app and customer friendly,5
+2022,"Please I don't know what went wrong before anytime I try logging in, it keeping saying user lock error",5
+2022,Thank you at fidelity for resolving the issue. Banking made easier with fidelity mobile banking.,5
+2022,"I alway get the message "" device mismatch "" on my new device I uninstall and install but still get the same message",2
+2022,Good,5
+2022,"Due to some personal reasons I had to format my phone, after redownloading the app I tried to log in but it always comes as an error. What do I do now???",4
+2022,I keep seeing device mismatch,1
+2022,I cannot login on the app it keeps telling me device mismatch. I don't know why,1
+2022,I can't have access to my account by using the app again. Please how can I use the app. Please I need help,1
+2022,I did an account to wallet transfer but the receiver didn't receive the alert or even the money and we could not track the money. Such a bad app.,1
+2022,Bad experience not being able to log in,5
+2022,Please the fidelity mobile app is working in my phone if I'm access Fidelity mobile app is telling me Device mismatch,1
+2022,"I don't even know if I should let this app occupy storage capacity on my phone. It's way useless now. I used to enjoy using it because I did most of my transactions there. But of late, anytime I open the app and type my password, it just keeps on loading without opening. It loads for even hours without any response. As I said, it's been about 2 weeks now and I've not been able to access the bank via the app. Pls help fix it",1
+2022,I'm unable to access my account and I've been trying to resolve the issue but no response from you,1
+2022,"The App is a timely time saver. Transactions can be effected in the convenience of my bedroom, I mean anywhere there is a network connection. Thanks to both developers and implementors. Now Banking made easier. 5 STARS for you.",5
+2022,How do I unlock my account after been locked. What might be the problem,1
+2022,"Nice,quick response",5
+2022,I can't seem to login anytime I try I'm told device mismatch for a about 2 weeks now any help?,1
+2022,I just love it,5
+2022,Plz how can I log into my account on a different phone,1
+2022,When ever i try signing in it says device mismark . it not singning me in . why?,2
+2022,"I don't know if this is normal, but I installed the app two months ago after creating a bank account, log in on the app was easy, but today after losing my other phone I try to log in on my new phone and I get "", device mismatch"" I mean like, am I expected to just use one phone throughout my life to be able to access my own account? I'm a lil confused, can you guys do something about it cos I need to access my account urgently.",1
+2022,Good,5
+2022,I've been trying to log in for some time now but it keeps telling me device mismatch,1
+2022,I couldn't access the app it's always user locked,3
+2022,I'm trying to log into my account; it says 'device mismatch'. Please help me.,3
+2022,I had an issue with the app and went to the bank to get it restored. I was told to uninstall and reinstall the app. Now I've been trying to download this app for hours now but to no success. This is very fraustrating because it's been very helpful since I dont have to go to the bank often to do my transactions.,1
+2022,I have been experiencing errors in my transactions on the app. I called customer care and was told delete de app and download again after they are done activation but I'm unable to download de app till now.its not coming,1
+2022,Please i was having mobile app on my phone but i changed my phone so i can't do any transaction because i forgot my account number please help me,1
+2022,It's simple to use and very efficient,5
+2022,Started to get wrong balances and after few days could no longer login. Now I can no longer download the app to reinstall. How come?,3
+2022,Thanks guys... Everything has been sorted out🙏🏾,4
+2022,I can't login my account on the app It gives me device mismatch feedback And I don't know why,1
+2022,Offlate havnt been able to login into my account....it keeps telling me wrong password,1
+2022,When I tried logging in its says my account is locked contact customer services,5
+2022,Can't use the fidelity mobile app on my A52 Samsung device,3
+2022,I cant access the mobile app on my new phone. I get the feedback of device mismatch.,3
+2022,I can't install the App on my phone,1
+2022,It is superb,5
+2022,The app is not working after hard reset my phone. I tried to sign back in and it says Device Mismatch. Meanwhile I have not signed in to any other phone apart from my Galaxy A71.,1
+2022,I can't Choose Photos (passport sized) when am trying to create a new Account.,1
+2022,Can't access the app I have entered my mobile number and selected my item but it says error,2
+2022,"After setting up the account my logins are not working, now my account is locked",1
+2022,App was fine on my iPhone. Trying to log on on my android now but tell me device mismatch. Need help,4
+2022,Please I deleted the app and installed it again. I can't use it any longer it keeps on bring this pop up message 'Service Error try again '. I'm really upset could you help me please,3
+2022,I can't open the app for sometime even though I have enough data,1
+2022,My problem is that I went to open my account on my phone but its not open and it appear on my phone my device mismatch I don't understand why it appear on my phone,3
+2022,"Why can't I access my account after I changed my device, if keeps showing device mismatch What do I do",1
+2022,The ever sure bank in Ghana,5
+2022,"After installing the app l couldn't sign in, all l get is service error, please try again later. have been dealing with the what's up help line for almost three day now finally the don't even answer me. problem still exists. l can't log in. l just gonna close the account.",1
+2022,"Please the app keeps saying ""system error "". I have complained about it and I was told my account was reset so I should uninstall and reinstall the app and yet still the same system error. Fidelity what happening and it now takes your customer service 24hrs to reply messages",1
+2022,Whenever I try to login it tells me device mismatch. Does this mean if I loose my old device and get a new one I cannot login????,2
+2022,"Anytime I try logging in, it tells me ""user locked"" meanwhile my account is active.",2
+2022,I can't login to my account again always show's try again,1
+2022,Please who ever is in charge of the application should take note that we can't log in to the application after getting a new device. The problem is still not solved. Have done all I was instructed but still not working,1
+2022,Like it,5
+2022,"This fiderlity bank is just wasting people time, I tried sending money from my account to my wallet they keep telling me system is down yet they found a way to deduct the ATM fee. You people should be careful oo.",1
+2022,For sometime now I have not been able to transfer money from my account to wallet and also check my balance. I uninstall and restored it back but this time around it keeps on saying error device dismatch,3
+2022,Very bad I want to open account but the documents upload is not working at all I have tried several times but it's not working,1
+2022,My Account is locked. I cannot get access to my Account. Kindly help me out,1
+2022,Have just updated. All good.,5
+2022,I initially had challenges with the App. But I was contacted by someone and it was resolved. I'm really enjoying the app now. Thanks Fidelity for the quick response.,5
+2022,"My mobile account number block For no reason, eiii",1
+2022,"Over all, I love the app. It comes in handy. Whenever, wherever, whichever way, I transact with ease. My problem is, I was already logged in on a device. I downloaded the app on a new one I want to use. The moment filled in the first phase, I got the message USER LOCKED. I've tried several times but I still can't use it on my device. Please how do I bypass that? Thank you.",5
+2022,I did reseted my phone about a month ago and since then i can not open the app again. It always tell me divice mismatch. Please do something about it. I have been to my branch and still same problem,1
+2022,Easy to use,5
+2022,"I've installed and uninstalled this app for five times. It keeps telling me ""device mismatch"".... Do I always have to walk to a branch before I make any transactions?",1
+2022,"This app is now the worst app on my phone. I've installed it & reinstall it several times. All that keep saying is ""service error"". I'm very disappointed 😥. I had a chat with Kukua & nothing was done about it. 👎👎👎👎👎❌❌❌❌❌❌❌❌❌❌❌",1
+2022,"I've installed the App on my new phone, but can't configure it to sign in. Always telling me, 'device mismatch'. Why can't we just sign in with account number??? Stress😬",3
+2022,Everything is good using the app no difficulties. Fidelity Bank the best.,5
+2022,I have challenge accessing my account after resetting my phone ...*Divice Mismatch* is what I get when I put my information..Thank you,1
+2022,5^u B,2
+2022,It's very easy to use and faster,4
+2022,How am i going to open my fidelity app,1
+2022,Try logging in it always says device miss match,3
+2022,Very good app,5
+2022,Awesome!,5
+2022,I can't access the app on my phone,1
+2022,I have been locked out of the App for months now..it says locked each time I try to access it.i was told to update which I did but still didn't solve the issue .,1
+2022,After the update this app doesn't work correctly again. Anytime I tried logging in they say device mismatch. I can't withdraw money I can't deposit why.if you guys think your system is inaccurate then let's go back to the old version,1
+2022,"Am not able to use the app again, it keep saying service error, even after serval contact with the service center and they asking to uninstall and install again. A very bad experience. Solve this immediately.",1
+2022,"Please I have tried several times to update my Ghana card on the app i have been told the information on the card is different from my bank account i don't understand,secondly i find it difficult to transfer money from my wallet to my account.",3
+2022,What is wrong with your app that I can't login to it,1
+2022,Good,3
+2022,I had a challenge transferring funds from my account to wallet and I called the helpline. I was asked to uninstall and reinstall the app. I have done this more than 10 times already and I still cannot access the mobile app. Feedback: service error- please try again later. I still cannot access my account as at now and its been almost 2 weeks now. Its really frustrating😡😡😡😰,1
+2022,Please I can't log on to my app please,1
+2022,"I lost my phone and after getting a new one i try to log into the app and it keeps saying ""device mismatch "" what is that even supposed to mean?",1
+2022,Easy to use and very convenient but could you add an option to create a virtual card and use online,4
+2022,"Don't know what's wrong with the app now , anytime I try to login it give me Device mismatch. Please can you help me out",3
+2022,I enter wrong password after I enter the correct one they say user lock I delete the app and reinstall yet user lock,1
+2022,It been weeks I have been trying log into the app but all I get is service error please try again later. I have called the customer service for help but still I'm having the same problem. It really frustrating. Help out please,2
+2022,Very secure and fast,5
+2022,"This app is a trash, I can't feed in my account details",1
+2022,Please my Fidelity Mobile app is not working even I can't download it,1
+2022,"Aww fidelity bank, how I used to trust you guys paa and you are doing this. I have lodged complains twice at your Madina and action chapel branches to complain about the mulfunction of the app. I have received text messages in both situations that the issues has been resolved but still the app give me the message 'service error. Please try again later '",1
+2022,The new update always tell me device mismatch,1
+2022,I can't log in,1
+2022,Is this app for business purposes only ? Because I want to access the personal account but it continues to give me the business account,4
+2022,"Unfortunately, Fidelity Mobile is giving me feedback like ""device mismatch"".",1
+2022,"I had a challenge transferring money from my wallet to my bank account using the app. I called the helpline and was told to uninstall and reinstall the mobile app. I have not been able to login to the app for days. Feedback: service error Try again later I went to the adum branch for assistance and was told a complaint has been logged on my behalf. I've not received the resolution message I'm to receive, neither have I been able to login to the app. I'm frustrated 😠 😡 👿",1
+2022,You are on point more room for imrovement,5
+2022,"The app stopped working, now I keep getting a ""service error"" message as I try to reset. What's going on?",1
+2022,Perfect,5
+2022,"This mobile app I don't no what is wrong with it, I can't access to app again anytime I try is saying ""Service Error"". I chat with Kukua but is never solved, I've reinstall & installed more 10times but still not working. This app is disgrace you. I will delete it & stop using it cus it's not helping me anyway. This App is 0% reward from me",1
+2022,"Great app. But it doesn't work anymore. Its been 4 days now, I can't even log in anymore after resetting the app",3
+2022,"Goodevening please I'm having an account and I've downloaded the app anytime I try to log in, it says service error please try again later",1
+2022,I've tried downloading this up for over two weeks now. Always pending y,1
+2022,Great 👍,5
+2022,"Why don't you include a password reset for the app, at least there are alot on our minds ans we may forget. So take it easier without pressure, you should include a password reset button for us.",1
+2022,It's good But I quiet remember that I made changes on my app to my accounts but there was no effects. Think more should be done to make that a possibility,4
+2022,After the update I can't access the app. Please do something very urgent,1
+2022,I need money help to do bessiness to birding a house,5
+2022,Please I'm finding it difficult to update my fidelity app I called the customer service line and I was told to redownload a new one since I have changed my phone I try it several times but not avail Please help me.,5
+2022,Worse bank ever I will stop investment in it.,1
+2022,What's actually going on with Fidelity App and *776# can't redraw from my account,5
+2022,Great and faster to send and receive money,5
+2022,good,5
+2022,"Don't use this app especially when you're not in the country because when you need help no one will respond to you, the customer care don't reply messages and they will never pick up your call....",1
+2022,I found it difficult creating my account but I have an account already which I have saved money in the account but anytime I tried it said account not found please someone should help me out,2
+2022,Can't access my funds on the app,1
+2022,Please I can't log int the app,2
+2022,"I don't really know why there's an app. It never works. You can't make transfers or anything with it. Just logging in. Balance is never updated. Close to useless, this app.",1
+2022,U guys upgraded i cant find ma account again,2
+2022,Very good and hard work,5
+2022,I forgot my yello save pin,5
+2022,I'm not able to use the app It keeps saying my account has been blocked,1
+2022,"VERY BAD, can't even check statement or do simple transaction, I keep getting deducted, and I can't even check my statement, what's this trash? And when you go to the bank, they keep you waiting for hours, just busy doing nothing, You say Prepaid cards are issued instantly, but kept me waiting in the branch for over 2hours for the same card. How's that instant? Just lies here, that' don't reflect the situation in your branches.",1
+2022,App is not responding,5
+2022,Please fix the money transfere issue still unable to transfere money from amount to wallet,3
+2022,I truly love it,5
+2022,Where is the option or feature that enables me to install the app on my laptop?,1
+2022,👋Please the app is not working still pls fix it and using the short is difficult and pls check again very well pls,2
+2022,"It was working great until after i updated, i receive ""service error Try again"" whenever i want to check balance or operate.",4
+2022,Any time I want to sign in am told SERVICE ERROR PLEASE TRY AGAIN LATER but over a week it still gives me the same info. What's wrong??,2
+2022,"I'm getting disappointed with the app now. Anytime i want to transfer from my account to wallet it gives me "" servivice error please try again"". I' m getting further up.",2
+2022,I was having a problem with the first app and I inform your office.i was asked to uninstall and reinstall. After reinstalling the only thing that it shows is the app info.Am no longer able to access the account.Please I need help.,3
+2022,Your system is not working,1
+2022,I couldn't register my account it kept telling me account not found,1
+2022,Samiel,5
+2022,"Not working properly, my current deposit can't be updated on the app",2
+2022,Facing difficulty transferring funds from my account to wallet.,2
+2022,Best,5
+2022,"What's with the ""service error"" feedback I keep getting? I can't even update my balance details... Stressful af! Still wished I could give a 0 star cus that's what y'all deserve!",1
+2022,"Am unable to open the app,the system response user locked I've been to your office I was told it will resolve but yet still not responding",4
+2022,Good,5
+2022,Why can't an Android phone can't make screenshot but Iphone can,1
+2022,I can't sign up,1
+2022,I have been trying to reach customer support services for 4mths now to unlock my fone... I couldn't use my mobile app becos I changed my fone... I have sent countless emails and Whatsapp to no avail.. No one replies my emails... And the app is automated... It has left me frustrated as it's the only account I open whiles in Ghana... I have called internationally only to be put on hold and exhausted my credit... This has really left a bitter taste in my mouth I swear...,1
+2022,Have you removed FX sales from the app? It's not available anymore.,4
+2022,I am unable to use my fingerprint since the update.,2
+2022,Sometimes it doesn't respond,3
+2022,It works perfect for me when ever I want to transfer money into my momo account or from my momo account into the bank account is very easy and a smart way of dealing with money online,5
+2022,"The app stopped working on my phone and I deleted and reinstalled. Asked me for my phone number and password and after providing it the error message was ""user blocked"".",1
+2022,Good,5
+2022,Is not working anymore since I changed my phone,1
+2022,Working great,5
+2022,"With the new update I can't access my biometric fingerprint and as am trying to turn it back on the response I got was ""service error try again later"" for the past one week after I update the app, I can't also add my new account to the system also and that also gives me service error, try again later. Please you guys should fix this new update Cox with the old app everything was fine I login with my fingerprint but now I can't.",2
+2022,I posted my review/complaint some few weeks ago and fidelity contacted me. I must say that I was much impressed with the manner in which it was handled. I was told my challenges were as a result of errors on my ID card. I have gotten it rectified and enjoying my app now. Thank you very much.,5
+2022,"I'm disappointed already because I'm unable to access the app. The response I get is ""error, please try again later"".",4
+2022,The app is very reliable but mostly the network with the Banking app normal not good.. Please work on that this for us,4
+2022,Good,1
+2022,Best,5
+2022,Good,5
+2022,What's wrong with the app now? I'm unable to send money from my account to mobile money. Infact Transfer to mobile number isn't even available anymore. Was it removed?,2
+2022,Very smart app.,4
+2022,Please the app is not working anymore i have tried to open it several it stopping and will never open please. I want to access my account.,1
+2022,Excellent banking,4
+2022,"Am not happy using it,can't even proceed signing-in in the app",1
+2022,I feel difficult to get access in transferring money to my bank account,2
+2022,Why am I not seeing the mobile number that transfer funds into my Fidelity account just because I may receive more than 1 transfer at a time so I can distinguish between the transactions? I just joined the mobile Fidelity mobile account.. Thank you,4
+2022,When i want to register in there is a error like this.(transaction account not found).,3
+2022,Good,5
+2022,write,3
+2022,Great app,5
+2022,"This app needs an update ASAP, there is no option for loading from account to Mastercard that the bank is giving out. There is no option to save and share payment transactions to others. You guys need to update the app.",2
+2022,Was working perfectly until recently. It's no longer working for me. I can't log in into my account,2
+2022,It really a good app,3
+2022,Horrible,1
+2022,This Application is far behind modern technology. I forgot my Pin on my account and it has no option to retrieve your pin on the App.,1
+2022,Excellent,5
+2022,Best mobile banking app,5
+2022,"Has it's flaws, it's generally very good.",5
+2022,Pls I want to talk to you how can I get ur contact,5
+2022,Fidelity Bank is the best Bank in Ghana I recommend to anyone here,5
+2022,Fidelity app get worst each and everyday. I did nothing on my account and you guys are telling me that user is locked. how can we trust this bank. And you people dont even reply when we contact,1
+2022,Awesome thanks,5
+2022,Nice app,5
+2022,Love it,5
+2022,"Everything about fidelity is poor. Their chat session, noone replies to your message all they send is rate us. Their WhatsApp line that kukua nu I don't want hear that name. The person who looks after your account will never attend to you. You send email, you get a reply hello my name is Joshua bla bla bla and you reply, Joshua comes back in 4 days to reply and goes back for the rest of his life. I was charged for a cheque book I don't even have. I need to get my mum some money and I can't",1
+2022,Can't download app,1
+2022,Pls how do I send money from my voda cash to my app I tried several times but to no avail,4
+2022,cool,5
+2022,It is more complicated to use when it expires and you are to download lot of options and user codes sometimes boring in using,5
+2022,Bad app....... trying to upload a photo is not working,1
+2022,"I have been blocked as I want to restore the New application,,,,,I have been using the old ones for years know only my password and I have been blocked I can't transant any instance money why so please help us out",5
+2022,Hi my app hasn't been working for days any help to get it going?,4
+2022,"I changed my phone, downloaded the app and now I can't log in to my account. The only pop up I see on the screen is user locked. When I visited a Fidelity branch, I was given the toll free number to call. I called several times, no response. It's time I close my account with is bank because this not the first time they are having issues with their mobile app. I have requested for ATM card update or replacement for almost a year now, no response. And their whatsapp platform response is very poor.",1
+2022,I’m locked out of my banking app because of an incorrect OTP,4
+2022,I was enjoying the app but it now keep saying user is locked. I Lodge a complain and they said it is solved but still it keeps on saying the same thing.,1
+2022,Great app... simple and straight to the point! Mobile wallet transactions have been upgraded to also know the destination person as well,5
+2022,Account update is not prompt at all unlike the sms,4
+2022,Is a very nice app... I recommend it,5
+2022,"At first, the App was very useful until I woke up one morning to do transaction and I was told ""User Lock"". I have been trying for three weeks now to reactivate n reconfigure the App but to no avail. Later I was told I change phone, meanwhile I haven't. Please what is the way forward for us. I'm considering changing Bank",2
+2022,It good,5
+2022,I really love this App and I recommend this to everybody and it's easy to use as well.👍👍,4
+2022,"It's say my account not found , why?",2
+2022,Poor,1
+2022,"App was really helpful and making life easy but is messing about now, keep saying user is locked. Please fix it",3
+2022,Very user friendly app,5
+2022,"App was good to me until it locked and I can't have access to my account, secondly non of your contacts are working I mean direct call and I am not in Ghana to come to your office I also sent an email to your address but no response. Pls do something cos some of us have started regretting for using the app.",1
+2022,"I like the app, it is very helpful and easy to use. God bless you for your good work to bring this app.",5
+2022,"When i'm trying to login its says user locked. Whats does that mean, its really stressing me its being about a week now and there is no branch around where i am now to report, the app is useless to me as at now and when i chat the office number they don't respond and if i call i will be on, till they hang it. Your customer service is poor i regret recommending you to other colleagues. Thanks",1
+2022,It's been 3 good days today i have tried to open it but the keeps telling me user locked n i have lodge complaints but it keeps telling me the same story n beside what exactly is the problem please......,5
+2022,"I usually have problems Even now,i can't transfer money from account to wallet I need money too badly",1
+2022,"A very bad experience, I almost lost my daughter because your app locked me out for no reason, your customer service personnel were busy all day and your ATMs were faulty as well. I couldn't even access my own cash to take my sick 6 weeks old daughter to the hospital. Horrible bank and app!",1
+2022,The app is very good and reliable as well. But my issue is I mistakenly typed in a wrong password. All of a sudden user has been locked. I can't see any portion that will even allow me to reset password. Please what is the way forward?,4
+2022,"Smighter, affordable, and Good time magement.t",4
+2022,Very good,4
+2022,Please am not receiving the OTP. why please,4
+2022,I cannot use it Samsung 6 edge,1
+2022,Great,2
+2022,"The app always closes when i try to open it,,uless i download the app again,,and even with that that it stops again after some minutes",3
+2022,"Anytime i am transferring money from wallet to my account, it works fine no disruption but when i need the money back, trying to withdraw from my account to wallet, that's the problem. ""SERVICE IS DOWN"" ""UNABLE TO PROCESS TRANSACTIONS"" Why ?? What's the cause? Same way the system was designed to successfully receive money, same thing it's supposed to do when giving our money back with zero failure. I know how these systems are designed so i expert a better job from you guys",2
+2022,Very good app,5
+2022,Nice app!,5
+2022,Good,4
+2022,"I think the app is good as people i know have said only good things about it but I have tried several times but can't activate the app. The feedback i receive all the time is that the ""user is locked "" I don't know what to do anymore",3
+2022,Very easy & convenient to use...,4
+2022,It very good,3
+2022,Fabulous,5
+2022,Very good app,5
+2022,Very easy and convinent mobile banking,4
+2022,"Waoo this is the best and simple Banking app in the system,I have enjoy the service in this app so much that even Sundays. Now I hardly go to the ATM good work fidelity Bank.",5
+2022,It's really convince,5
+2022,I was able to download it after some days but what i dont understand is why there's no customer service button in the app to help the user make inquiries,3
+2022,"It's been 4 days already and I still haven't received my money, I can't really rely on this kind of bank. I'll close my account tomorrow. I always face problems anytime that I try to withdraw funds from my y'ello save account why?",1
+2022,Good,5
+2022,Please I need to talk to about my account issues,2
+2022,.m,1
+2022,I really enjoy using this app,5
+2022,The app is cool and secure so far 💯💯 Keep up with the good work guys 😁😁,5
+2022,Awesome app for Banking.,5
+2022,Know one it good get one,5
+2022,I can't received otp same number I used to register my account since two weeks now I never received otp uninstall and install am even tired,1
+2022,Anytime I want to withdraw money from my account to wallet it keeps on saying transaction failed. Am even further up with the app,1
+2022,Very helpful,5
+2022,Good when using it,5
+2022,Excellent app,5
+2022,Best,5
+2022,Very easy to use You can send money and Receive money anytime everywhere,5
+2022,"Pls i try to open an account but when i get to upload ID they tells to touch but when you touch it, it can't open but they still tell you should upload your ID pls what should i do",3
+2022,"Very good, and comfortable",5
+2022,"You guys hardly pick up when we call and when we WhatsApp you too,you hardly reply. Just tell us to visit the bank personally and don't term it as online or Mobile banking",1
+2022,Trusted,5
+2022,Superb...,4
+2022,The app has no receipt. When you do a transaction you don't get a receipt.,3
+2022,It is easy to use,5
+2022,"Since the last time I change Phone I couldn't log in because I can remember my Pin. How I went to the office and filled form. I was told to uninstall and Install my App later, I did but to no avail.",3
+2022,Please do you give loan,1
+2022,Is very nice app,5
+2022,Awesome,5
+2022,Good 👍,5
+2022,Nice,5
+2022,I really love online banking but Fidelity is the greatest,5
+2022,"Please, I have difficulties downloading the app. Once it's about 99% done, it takes forever to complete.",1
+2022,Good app,4
+2022,"Please my Mobile banking app is not working as soon as I open my app then enter my password,it will close by it self since I went to office and update setting",1
+2022,I can't view my transactions after the last update. At first I could view them and even use my fingerprint to get access to the App. Pls we are waiting for the next update because this one is bad.,1
+2022,Dorothy Adu 20/2/2022,5
+2022,"""User locked"".. any help with that please??",2
+2022,Massive app ever I have used,5
+2022,Together we are more moving forward for better forever,5
+2022,Great app,5
+2022,I have been getting some strange deduction since i started using this app. Anytime i deposit money it all get deducted and my account balace 0.00,1
+2022,Just great,5
+2022,Good app,5
+2022,Please I reset my phone and now trying to activate my mobile app but have inputted the correct OTP but with my pin number it keeps telling me it incorrect now I have my account locked. Do I have to visit the office again.,2
+2022,"I love the experience in using this app, however, I'm unable to see and read the messages which of much importance to me else it would have been a 5 star.",4
+2022,Good app,4
+2022,"Very frequently unable to open. Nearly every 2 weeks, has to Uninstall n Reinstall",4
+2022,a 2 ź,1
+2022,Please l have lost my account number please can you help me,3
+2022,Beleive with us we move. It's coveniet and reliable.,5
+2022,My experience was very great,4
+2022,Hi fidelity have transferred money to account and it's not reflecting on my account what is going on since 3rd May,1
+2022,"I'm really enjoying this app because even if am not in Ghana, I am able to makes transactions to my family. It safe, secure and convenient. But please now that the e - levy has come, how and where can I see the e levy tax and the service charge.",3
+2022,Very nice app,5
+2022,Transfert from my wallet to account goes through on the app but transfert from account to wallet doesn't work for me why?,1
+2022,Please how can create new account,2
+2022,Good Is satisfied,4
+2022,Simply and great,5
+2022,easy to access,5
+2022,"App really bad, I've been trying to withdraw money but it keeps telling me service unavailable. Like seriously",1
+2022,Excellent,5
+2022,Biometric working now.,4
+2022,This app is very good it makes transition very easy,5
+2022,Best,5
+2022,I cant download it on my phone help,4
+2022,Ok,1
+2022,Please where can I found my card on the app incase I want to see my prepaid card balance??,1
+2022,I'm trying to register a new account but I'm stuck at the uploading of photographs. I keep clicking the choose photo button but it still wouldn't open anything. Us there any tech problem?,2
+2022,Amazing App,5
+2022,Excellent service,5
+2022,Very good app.... transactions made easier,5
+2022,"Ah, my bank. I really love it 😀😘✌️ Please everyone should put his/her trust in them😘",5
+2022,Since the update. The app keeps on stopping when you try to open it.,2
+2022,Cool,5
+2022,Good app and easy to use,5
+2022,"Whatever update you did to eliminate a sender's name in the notification sms for a bank to mobile wallet transaction, I think it needs to be re-looked at. Using Fidelity Mobile App as reference does not in any way confirm the ID of a sender. I shouldn't have to prove that I sent someone cash simply because my name didn't show in the notification sms.",2
+2022,"I'm rating you 1* because your branch Akushika Mall closed to Ravico Hotel Nungua,the customer service personnel over there has terrible attitude and couple of them are impudent..the Branch opposite Nungua police has best customer service in fact they understand their customers",1
+2022,This is very good App. It make banking so eazy and simple. The best app in GH,5
+2022,"Hello, please am trying to transfer money from my wallet to my account but is not going through.",1
+2022,"I used to love this app because it was reliable until recently. I can't make any transfers with it for some weeks now, displaying ""Service Error"".",2
+2022,Good,5
+2022,Keeps saying my account cannot be debited at the moment.How is that possible.,1
+2022,"Please am having problem with transferring money from the fidelity account to wallet,which ended up of you blocking my account. I made a report bit no answer is available to my request.please can you unlock it for me. Thank you.",1
+2022,Great app. thanks management. Been using this for almost two years without any problem. I hardly go to the banking hall,5
+2022,Good,5
+2022,"The app is literally useless, no offense. The most basic thing is displaying your balance and even with that, the app doesn't. I have never been able to make a single transaction with the app. It always fails",1
+2022,"The app is wack,I can't even buy airtime on it",1
+2022,Good and user-friendly,5
+2022,Every transaction I have tried to do on the app since December has failed,2
+2022,"App is buggy. Opening an account has ""choose file"" buttons as inactive when pressed",1
+2022,"App closes when I open, please fix it thank you , because I can't use it... It's working now thank you",4
+2022,Please when are you adding a feature to top up prepaid cards through the app. This feature is long overdue. Also there should be a possibility to add multiple accounts. Nonetheless the interface and the available functionalities works perfectly.,4
+2022,Great app. No problems at all,5
+2022,Please your contact lists on the mobile app isn't going through. All the numbers seems not to be connecting. I've been trying to reach you guys but none seems to be working,1
+2022,Could you access your card number on the app,5
+2022,Millicent sarfo,4
+2022,Please you need to improve your customer services. Anytime I want to transfer money from my account to my wallet it always fail. But it doesn't happen the otherwise. Why? Please why?,2
+2022,Awful app crushes anytime I launch it,2
+2022,Been trying to move money out of my account via this app. Really been a struggle after many tries,1
+2022,It is faster and convenient,5
+2022,Finding dificulties in signing up,1
+2022,"I downloaded the latest update, after which I enabled biometrics. The app keeps crushing after I enable biometrics",1
+2022,"Awful. After the latest update, the app crashes anytime I launch it. My system tells me the app has a bug. Please fix it.",1
+2022,"Apps closes immediately after launching... And when I try reinstalling, it works till I close the App, then it doesn't launch again... And the Biometric Log In doesn't work too... Used to work fine, but it seems this year update has ruined it. Please do fix it quick..",1
+2022,Very good to use,5
+2022,The app crushes whenever i enable biometrics in the settings. Was fine till the latest updates. Sometimes you wonder if they don't test these updates before pushing them. Now what do i do,1
+2022,Fantastic,5
+2022,I can't download the app,1
+2022,It doesn't seem helpful at all. I log in my correct pin but doesn't open.,1
+2022,I mistakenly deleted the app on my phone and I have been trying to reinstall the app but it won't. It's been pending. What can I do about it? Please help.,2
+2022,Good,4
+2022,I use this app and it works for me but now l can't even login to my account,1
+2022,Perfect,5
+2022,Good better best app,5
+2022,"Easy, fast and convenient",5
+2022,Great by all standard,5
+2022,Best mobile app in 25th century,5
+2022,Perfect,5
+2022,Amen and God bless you too much is this world brought the biggest Joy to your,4
+2022,Thank you for adding me to read it as much as you want,2
+2022,"I'm very disappointed with this app,, my account show 0.00 meanwhile I have money in the account,, and this issue have brought confusion between me and the bank",1
+2022,Great app,5
+2022,Excellent,5
+2022,"Hello, I want to know what have happen to the transfer of money from mobile money wallet to account through this app....it seem I can't do so again can I have explanation to it please.",3
+2022,"Ermm please I have not been able to use the mobile app on my phone for some time now but when I later opened it,they required for a pin but I tried opening it and it's locked,I mean my account",5
+2022,Creating an account has even become a problem. The app doesn't work has its seems,1
+2022,This app was good but since I changed my phone this app is misbehaving now,1
+2022,Excelente,5
+2022,"Why does the app not support screenshot, sometimes we need prove of our transaction",5
+2022,"Fidelity must work very hard on their customer service. We opened an account 3 weeks ago and the account opening process hasn't been completed. I've got a relationship officer's number, I have called him many times to help us on it but he doesn't answer. We tried calling fidelity toll and toll free numbers, same result, the line is busy 24/7. WhatsApp number is inactive. No reply from email sent. How can we ""believe with you""? I want to close the account, please any help on how to close it?.",2
+2022,Excellent,5
+2022,I am unable to add a third account(FLIP) opened in another branch. Are you able to help me?,4
+2022,It was very great,5
+2022,Very good,5
+2022,Customer service very very bad lost my phone and went to fidelity bank mamprobi for change phone number so I can access the app from Wednesday up to today Monday still can't access my app poor customer service always telling me account is not found mctwwww,1
+2022,The charges are too much,1
+2022,Super,5
+2022,"The fingerprint no longer works. Please work on it. At first, when i try opening the app with my fingerprint i get notified that fingerprint authentication failed. Now even the icon for fingerprint is no longer on the app and i have forgotten my password too!",2
+2022,Very good services,3
+2022,"Ah!...there isn't a log in option , what's the point of it been an app?",1
+2022,Google has been my app,5
+2022,Its cool on here and i really like it yeah. Thank you Ok,5
+2022,kind of cool,5
+2022,I can't load my Mastercard...no option there..,1
+2022,"Oo its a waste of time,can you imagine a whole bank that doesnt accept new customers,just like i tried to open their bank portal i couldnt",1
+2022,I want to use the app to pen an a/c but it's not working.,1
+2022,Don't always get an agent to talk to when u call. And service poor when u need an assistance,5
+2022,you should be able to transfer money from your flip account to your savings account directly.,2
+2022,Good,5
+2022,Why does the app keep closing when I open it up? It's been happening for days you guys should kindly work on it because it's so stressing. We want to be able to transact at ease because that's the reason we agreed to register the Mobile Bank App. What's all this?,2
+2022,How do I open account online outside Ghana,4
+2022,It forcefully stop whenever I opened,1
+2022,Very good,5
+2022,Lovely,5
+2022,wow,5
+2022,Poor service. I've trued to use all the available electronic/online mediums to withdraw my money but to no avail. Such a poor service. You make people regret too much.,1
+2021,"The app and the bank all are deceptive. I regret for opening an account at fidelity bank. My own money I can't transfer meanwhile it says I can transfer funds from my account to my wallet. I tried using the app for this purpose multiple times but it doesn't work. The app code too is the same. Fidelity bank, please let me withdraw my money in peace. I installed the app because I can't go to the bank to withdraw as low as 50 cedis",1
+2021,Good app,5
+2021,"Was good to a point, this app has put me in several embarrassing situations. Whenever I try to transfer money to any other mobile money wallet apart from mine it never goes through but they make the deductions, I have to contact them all the time to make a reversal sometimes it's takes days before they even reply to my whatsapp messages to do the reversal. Disappointing!!",1
+2021,"This app was working so good for me , but from the beginning of 2021 up to date if I open and entered my account number, that the account is not found, but three days today, I even transfer money from my mobile money account to my bank account, so what is wrong with this please?",3
+2021,I can't download the app,1
+2021,Very user friendly. Could possibly improve by making available t&c for some of the services via the app,5
+2021,فواغز,3
+2021,Fingerprint authentication failed,1
+2021,It was great until now I can't do any transaction. The App keeps telling me no service when I try to transfer money from my wallet to my account and vice versa.,2
+2021,"For the past 2 weeks, I am not able to login into my accounts. I have called fidelity bank gh and no single person is ready to help, the system will tell you to use the WhatsApp for a rapid results and when you put in your account no and date of birth, the system will tell you (AUTHENTICATION FAILED ,) online banking with fidelity bank Ghana it's the worse I have ever experienced in my life.",1
+2021,Transaction failed Account not found,1
+2021,"I just downloaded the app to open an account and the bar that says let's get started, isn't opening. Why?",1
+2021,tocome back on my phone thank you,5
+2021,Not bad at all. Easy accessibility,5
+2021,Very good app,5
+2021,This app is very bad it doesn't display login only new registration,1
+2021,This app works almost good. Why because anytime I want to check my balance it shows me my old results. Even when I withdraw money and check same results. Work on that?,3
+2021,This app is very easy so far,5
+2021,Please what is the referral code I opened my account at the IPS branch (Now UPSA),4
+2021,Good but am using smart account and now I can't send money from my account to my wallet,4
+2021,Ah i cant transfer money to my momo wallet ad3n,1
+2021,The best so far.....makes banking easy and simple for me,5
+2021,It was good,5
+2021,"This is really getting me angry I have linked my mobile wallet to my fidelity account but I can't transfer money to my mobile money wallet but when I deposit money from the mobile wallet to the fidelity account it works how's that possible? You only receive our monies but you don't want us to use our own monies? The apps transactions keeps failing please work on it else am closing all my accounts, please I have entered my fidelity and momo pin all dint work it pls fix it 🙄",1
+2021,Can you create an account using the Fidelity mobile app,5
+2021,Good,5
+2021,Good,5
+2021,Needs a lot of improvement...not user friendly at all,3
+2021,"Friendly and helpful, in fact very convenient",5
+2021,Am unable download after several attempts when I was asked to delete the app and redownload when I forgot my password,1
+2021,The app is really Great. My problem is that fingersprint authentication isn't working any longer. How do i rectify that ?,3
+2021,Good,3
+2021,Good and convenient.,5
+2021,I have been trying to transfer money since tuesday but it hasn't gone through,1
+2021,Its good and easy,5
+2021,Thank you fidelity Bank. You have made banking sooo easy with your app. For those of you who are complaining please make sure your phone is always updated 🙂🙂.,5
+2021,Good,5
+2021,life,5
+2021,"I really love everything about Fidelity. But please, how do I get a mobile pin on the fidelity mobile app so I can access my account. I just got an account.",5
+2021,Very affordable and easy to use,4
+2021,Good,4
+2021,"Your services are so poor, I've regret banking with you guys to be honest",1
+2021,Otoo,5
+2021,The app is secured and integrated. However just from yesterday I can't view my statement. Kindly work on this,5
+2021,good,5
+2021,"Simple, fast and easy to use",5
+2021,Can't open a Bank account with the app. Its useless,2
+2021,Very good,5
+2021,Fidelity Bank papapa but I hope you can give me a loan for my work,5
+2021,"The app has been good on my phone and the challenge that I have ever encountered as a result of a technical issue was rectified by the team and it was soon resolved. However, other financial companies like Fido app in Ghana as well as Letshego app about to reach Ghana have developed a strategy to get more customers than you. They are able to give loans without any paperwork; all on the app with tenures. Pick up from them quickly for Letshego has more tenure like the bank itself. Thank you.",5
+2021,The details of the momo number and name should be displayed as part of the details of the receiver. People complain of not receiving monies sent to them and there's no evidence to prove that you sent the money to those specific persons.,4
+2021,I can't download this application.,4
+2021,Good,5
+2021,Superb,5
+2021,Good but charges are too much,3
+2021,"Please I've been having problems transferring money into my mobile money account and not even mine but any mobile money account I try, the app keeps telling me to try another time but when sending money into the account it goes please can you help",2
+2021,Good,5
+2021,Just ok,4
+2021,I've still not gotten any reply,1
+2021,"I will 4 stars for now, with redrawal i get alert but deposit no alert.",4
+2021,Nice app,3
+2021,"Totally awesome 👌 experience. Very efficient, making life easy for everyone",5
+2021,"I have been trying to redraw over a week now. ....but is been unsuccessful. But when I try depositing, that worked",1
+2021,"Please I want to open an account with the app but it is not working out please, so if you can help me out",1
+2021,Great,1
+2021,Joshua danso,1
+2021,Lovely app,5
+2021,Good,5
+2021,Please work on the app cos i tried checking my investments enquiries but it keeps telling me transaction failed and also to transfer money from my wallet to account too the same problem.,1
+2021,Am I the only one who can't view my bank dates on my financial statement through the App,1
+2021,Perfect banking,5
+2021,"Can I open an account through the app, please?",1
+2021,You guys need to improve on the app. I can't log in. They keep saying Platform System Error. Please improve the app,1
+2021,Great,5
+2021,Great app,5
+2021,Good to use,4
+2021,I have been using this app and it's good but I log in today and try to do a transaction and anytime I try the app closes by itself.,4
+2021,Good,3
+2021,Is very fast,5
+2021,Poor poor app...doesn't work tried to open a new account...so disappointed in Fidelity...I will try the SCB Ghana app,1
+2021,Unable To Sign in both my sole proprietor account and Consumer account At The Same Time,3
+2021,It so annoying I entered my OTP then I clicked on the next it was giving me errors.,1
+2021,Gretings to fidelity.when ever am opreting the app unless I go to play store be I can be able to make traction.second my company said he had made permeant to my account but the bank said Mony has not been made into my account,5
+2021,Very good and helpful,5
+2021,Fantastic app,5
+2021,"Please when save money in you account do they deduct any money from it, want to know because my has been deducted and I don't know why",1
+2021,Good and easier,5
+2021,Please do I unlock my mobile app cause it's always saying user blocked,1
+2021,Good,1
+2021,Perfect,5
+2021,Thanks for the tip,5
+2021,Good,5
+2021,I recommend this app for all Android users but I have one problem with e app it keeps saying 'unfortunately App has stopped' I'm using Samsung galaxy S5 Android version 6.0. That why I rated at 3 star's,3
+2021,"The app is really good.... But i will take this as an opportunity to ask you to upgrade it so that you can use the app to load money to your prepaid card.... Bcos some people find it difficult to get to the agent to load the money for the card, just bcos they are far from the agent and from getting to the agent will cause them much money",5
+2021,"Why do you hold Foreign funds always without letting the receiver know unless the sender send a report from his bank to contact you guys before you'll be like the funds are inn but on hold? Is the sender blind before sending the funds ? Even if the sender should contact his bank to tell you people to release his own funds to the receiver you guys will refuse and what you later do is to reverse the funds, it's not by force if you cant help so we can try other banks than wasting our business time",1
+2021,"Hello, Today I have made a transfer from my momo wallet to my fidelity account which went success, but after that I wanted to make an internal transfer from my this fidelity account into my fidelity lifestyle investment account but the your system says my account is ""dormant."" Please fix it for me. Wake my account up from sleeping I want to make my internal transfer. Nevertheless, from where I'm right now there's no fidelity bank near by",1
+2021,Excellent,5
+2021,I don't recieve notification when money is sent to my smart account.,1
+2021,A very good app,5
+2021,Great,5
+2021,"Please I need help, it keep telling me user locked why that",1
+2021,Good,5
+2021,Brilliantly,5
+2021,Thank you,5
+2021,Great,4
+2021,"It very good, everything at your convenience",5
+2021,How can I activate my prepaid Mastercard,1
+2021,Very good,5
+2021,"I have tried a million and thousand times to register/log in the app.the same mesaage keeps popping up, ""Account not found"". I think your IT team needs to buckle up, it is money issue we talking about.",1
+2021,The recent update sucks . I can't even buy airtime from the app nor send money as it keeps telling me SERVER ERROR TRY AGAIN LATER Please fix it!! 😡,5
+2021,Good using it What is happening? I can just see the amount without the months. I tried updating it but still,5
+2021,Fantastic!,4
+2021,It's was awesome,1
+2021,I have an account and but I accidentally deleted so I am trying to install it again but I am not recieving the OTP. Why is it like that?,3
+2021,Please work on the App. Anytime I enter my details and lastly clicking on My branch the whole thing disappears. I've complained to Customer Service severally but nothing has been done about it. The App is totally useless on my phone. It's been weeks now is the problem still persists. Please do something about it.,1
+2021,Superb,5
+2021,Please does the dstv payment works?,1
+2021,Unable to continue after Selecting Bank Branch. The app automatically restart after selecting bank branch when signing up. So I cannot sign up.,1
+2021,Easy and convenient user friendly as well. Kudos Guys 👍,5
+2021,"Fidelity please kindly work on your mobile app, am having difficulties logging in for the past 3 days",2
+2021,Better,5
+2021,Sure,5
+2021,Horrible customer service experience ever Nothing seems to work here,1
+2021,"You Keeping telling me technical error, I uninstalled it and installed it still , u keep saying same, poor app work on it",1
+2021,Not bad,5
+2021,Very good,4
+2021,It's so interesting to see how my account is going through !,5
+2021,A much improved and user friendly App.,4
+2021,Can I create account here or I should come to office,2
+2021,I can't download app,2
+2021,"Very poor, I dnt subscribe to this mobile app, it's inconvenient to me, and unbearable tooo",1
+2021,Very exceptional and convinient,5
+2021,it's the system under maintenance because I tried withdrawing to my mom wallet and the option is not even available anymore,1
+2021,The new update is really worrying me I can't sent money from my momo to my bank account. So how am I going to do any idea?,3
+2021,Ok,5
+2021,Good,5
+2021,Fingerprint authentication no longer works. No communication on why that is.,3
+2021,I deposited cash and i was told the system is under maintenance and i still haven't received the money but it has been deducted from my MoMo,1
+2021,It ok but the problems the app shouldn't charge deposits fee,4
+2021,Pls why have u taken off the fingerprints out,2
+2021,"Am logging in to my account, Feedback you gave me my account not found and I have send you email buh no response",1
+2021,I've spent 3hrs downloading it but it's still pending,1
+2021,The app isn't working for my Android device but IOS users say it works fine.,1
+2021,"Hello, I get user locked anytime I attempt to login .",3
+2021,Great,3
+2021,Good,5
+2021,Good,5
+2021,Very good,5
+2021,The apps us help me a lot,3
+2021,Very great to use,5
+2021,I can't even link my wallet,1
+2021,I have tried to open my account but all I get is the account can not be found any help please,1
+2021,I tried logging into my account and I had a pop up message saying user locked,2
+2021,Please I have been trying to transfer money from my account to my wallet but yet still is not accessible,1
+2021,Good,5
+2021,Hello am Diana Mends I 've tried to do transfer from bank. to wallet but i couldn't pls i help to guide me do it,1
+2021,Exceptional. Banking on my bed,5
+2021,"I have access to my funds at all times. Thank you fidelity, you are the best.",5
+2021,"Can not create my account... When i put in the otp, it will be like wrong OTP code...",1
+2021,After a recent update the app never allowed me acces any of my accounts for close to six months now. The App will automatically close after choosing the branch code. Please help me fix this quick...,1
+2021,App keeps messing up. Goes off whenever I try to make payment via momo.,1
+2021,Fast and reliable,1
+2021,"Very good and appreciate, I like this app",4
+2021,Good,5
+2021,Nice App,3
+2021,Now am Bank managing my self.,5
+2021,Very convient and fast.,5
+2021,good,5
+2021,Good but international transfer needed,5
+2021,Why have u deducted much of my balance in my account.Just deposited gh15 last night and today gh10 was not in the accounts I can't understand this.,1
+2021,"Pls i get a pop-up ""user locked"" when i try logging in using the app. Hoe fl i resolve it?",2
+2021,Really nice,5
+2021,"Really poor application, and they don't want take our money back, and the bank, when you deposit the money they will reverse the money to bank, it's happen two times, better they beg,",1
+2021,I tried buying airtime from my account twice via the app and a pop app came indicating that the system was under maintenance and as such my airtime transaction was not successful. I went back to check my balance and the amount I typed for the purchase had been deducted from my account yet the airtime hasn't been received at the destination. I've refreshed my account balance space on the app more than enough times and still the deducted amount has not been refunded.,1
+2021,Why do I need to pay chargers when loading money from my mtn wallet to the bank account You need to be on the mtn app,4
+2021,Fantastic,5
+2021,Bless to fidelity Ghana,5
+2021,"I dont know why, i have tried this app for hours and when i press submit button at the last end to completion it does not work . what can be done.",1
+2021,Great,5
+2021,"This app is just annoying me,after entering my details,i received a message that my account is not found,just annoying",5
+2021,"Love it,",4
+2021,I can't even request for the bank account...l think the page is jammed. Please help me.,1
+2021,"I love the app, very easy and convenient But it would be nice if you could consider adding a quick loan option 😕",4
+2021,This is very easy and convenient and you can transfer money and deposit money into your account.,5
+2021,Best,5
+2021,Excellent,5
+2021,"Oh why it's not working? When I started to set it up, it always appears a message which says, transaction failed. account not found.i really want to use it please see to it",1
+2021,I want to creat an account but der is no place 4 me create without going to e bank,3
+2021,"The app doesn't have a n option to make enquires, and also why can't I withdraw money from my flip/investment account.",1
+2021,I tried opening my account on the app but it proved futile. Please work on the app. Specifically the server.,4
+2021,Good app and very fast,5
+2021,Best Banking app I have ever used. The App is very fast and well organized.,5
+2021,I can't send money from my wallet to my account,3
+2021,Great app,5
+2021,"U people need to work on the app and give us an update because nothing is working right now. Whenever I try to log in my account details it says that the account cannot be found. Since day one and it hasn't changed. I have pass this problem to your WhatsApp account but for 2 days now, all I receive is we are working on it and will get back to you soon, when is that soon??? Thanks for the reply, I have been to the bank and the correction has been made.",4
+2021,Help us make Transfer from different banks to our account?,4
+2021,It's just simple,5
+2021,"Hi please I don't have the ATM card only that small card and am in Iraq now but I want to send money into my account so how can I do Or is not possible, and I don't even remember my password plz help me coz I want to send money into my account",1
+2021,Is okay by reducing my stress going to bank.,4
+2021,Is there any possibility to have or different accounts on ur mobile app at the same time? Cos I have two accounts there and am not able to keep them on the app on the same phone. It allows only one so it means I have to have two phones to manage two accounts which is too inconvenient for me pls. Is there anything I can do to have these two accounts on the same phone pls 🙏? Thanks 🙏,5
+2021,This app is misbehaving am trying to do a transaction but it keeps telling me service error and now my account is locked and i don't get it...,1
+2021,I really enjoy using the app I recommend it to all my customers,5
+2021,Can't open on my tecno 16. Always they just say the app has stopped. I can't even log in..,1
+2021,Thanks for the update,5
+2021,Very easy to use,5
+2021,"Installed it, asked me to provide for my OTP and pin, when provided it tells me verification failed, account locked. Why",1
+2021,Please can i send money straight to my fidelity flip account??,3
+2021,What do you do if you forget your PIN.,3
+2021,Easy to use wow,5
+2021,Very poor app. I am unable to access anything from the app because anytime I try it keeps on telling me I have problem with my network meanwhile I'm able to have access to other apps,1
+2021,Simple and easy to use. I love it.,5
+2021,This is soo poor they keep telling me mibile network...i have deleted it and downloaded a new one but still saying mobile network,1
+2021,The best,5
+2021,Awesome,5
+2021,Always network challenge.,1
+2021,"Very very convenient, effective and efficient.... I use it everyday, everyday for my normal day-to-day transactions.. Lice It",5
+2021,The app always crash when I'm selecting a contact for account to wallet transfer...it was working perfectly well before,2
+2021,"It won't update my account information, I Uninstalled to reinstall yet it keeps saying authentication failed, account locked just when I put in the right OTP code it sends to my number gosh this suck! Please fix it ASAP. It's frustrating when you 're far from home and can't bank online. Will give updates and 5 star when you guys fix this, thank you.",1
+2021,Very easy,5
+2021,Very Good,1
+2021,I have tried it on several occasions with my new phone and it's not working,5
+2021,It's a great app,5
+2021,Please my account has been locked since last week what should I do,1
+2021,Good,4
+2021,"When I send money from my wallet to account it becomes successful but when I withdraw money from my account to wallet, the message i keep getting is account dormant. I trust fidelity so please help me.",5
+2021,"I'm trying to download this app and my first experience is very bad cos for about 30 minutes now, it's still pending",2
+2021,It just won't work om my huawei nova 7i. It keeps crashing anytime i try opening it. This app needs fixing...very very bad,1
+2021,This app has been very helpful to me and I encourage all fidelity users to use it,5
+2021,"Please the fingerprint verification has stopped working. I think it is a bug, kindly fix it.",4
+2021,1st and 2nd to none. * * * * * Ghana's no 1 bank 👍🏾,5
+2021,Any time I try to access all what it says is verification failed and account locked smh,1
+2021,My app is not working and i have the office several times but still not working. Sim change problems and alot I cant even check my balance again,3
+2021,Perfect,5
+2021,Best banking app soo far,5
+2021,Excellent,5
+2021,"Downloading is difficult,it's not coming",1
+2021,Good,5
+2021,"It keeps on not working, they are always facing network challenges, can't even check your balance when it's needed. Poor app.",1
+2021,Very nice app Allows easy transaction everywhere,5
+2021,Great,4
+2021,Works very well without any issues.,5
+2021,Please how do we sign up ?,2
+2021,The otp is never sent to me,2
+2021,Is nice but sometimes misbehaves,4
+2021,Im not able to open an with the fidelity moble banking app without going to the banking hall,2
+2021,Safe to use,5
+2021,Good banking,5
+2021,Very good,5
+2021,Nice 👍,5
+2021,Best out of the numerous,5
+2021,Great services,5
+2021,Can't I give a half 🌟? Completely useless ... And the interface is sorry to say..Whack. Didn't expect this from any mobile banking app .,1
+2021,"Apart 4rm chckn your accnts,i dnt fink dere x anytin useful abt this again.Opnd my accnts n then deposited 50 cedis.I was caught up 1day wit an urgent nid of money cos i was in d hospital n was short of money to add up for my bills.I had no option den it finally came to my mind to withdraw 20 cedis which i needed to top up to cover d bills, i used dis app to transfer it 4rm my accnts to my momo.D 20cedis came bt wat kild me was d bank alrt of my blnc.it was left wit 10ced n dey tok it too😭😭😭",1
+2021,The best bank ever,5
+2021,Nice,5
+2021,Great one and superb,5
+2021,It's very comforting and easy to use. I love it so much,5
+2021,One of the best mobile banking app ever.,4
+2021,"Love This Bank Too Much It's Easy To Save, Withdraw Deposit and Mony More I Matthew Quaye Recommend This Bank To You Save As You Can",5
+2021,It's well for me,5
+2021,With few successful transfers from wallet to account now it will be in progress till god now's when. I was told I uninstall and reinstall but still same problems on both android and iOS,2
+2021,Fantastic and good app,5
+2021,I am unable to activate my account on the app...I cant enter my full account number. Its really frustrating.,1
+2021,Is normal.,5
+2021,"People have been trying to hack my account since I installed so I am uninstalling it. Now my account app is always locked by the bank then I have to go there for it to be opened again , only for it to lock up again.",1
+2021,It's very convenient. I really like using it.,4
+2021,How can i activate my card using this app?,5
+2021,One fine app for electronic transactions. The app is very stable most of the time. I love it!,4
+2021,Very useful,5
+2021,Nice app,5
+2021,This apps is very good and implementation to be used,5
+2021,This app is rather stressing me out instead of it been easier. I can't transfer money into my momo. I have uninstalled the app and I'm downloading a new one but it gets worse... I will have to just redraw my money.,1
+2021,Very easy to be use and faster,5
+2021,I am trying to install but its not working,1
+2021,Very good,5
+2021,The app keeps on crushing after entering my password to login to the app I have cleared cache and data but still no changes,1
+2021,Good apo,5
+2021,Accessibility and Good,4
+2021,I should be able to have two or more accounts on the app,3
+2021,It's help me from going to send or receive money from bank direct,5
+2021,Sim changed how!!! cause it the same sim,1
+2021,Awesome,5
+2021,Very good app,5
+2021,...couldn't complete the installation,1
+2021,"Hi, I changed my phone which Huawei Y7 to Y9a and it has been difficult for me to access my mobile app, any time I try logging in it throws me away.",3
+2021,I like their service,5
+2021,"Have been downloading this app for days but not working, what is the cause? Thanks for the quick response I'm now through downloading the app.",1
+2021,excellent,5
+2021,2am Wa2,5
+2021,The Best Mobile Banking App,5
+2021,Good,5
+2021,Woow!! I just love the app. So so convenient and user friendly. I love Fidelity.,5
+2021,Perfect 🥰😊,5
+2021,Superb,5
+2021,Good and very fast,5
+2021,Cool,5
+2021,Very fast,5
+2021,Great App,4
+2021,This app is good but it can't show the balance when money is placed in it but rather gives out the old balance,3
+2021,Unable to use because this version does not account for Edwapa accounts.,3
+2021,Cute,5
+2021,It's easy and fast to redraw and transfer amount of money in a bank.....It's really good!,5
+2021,Fidelity mobile Banking app is superb. With it i am able to transfer money from my bank account to my mobile wallet and vice versa in the shortest possible time. U can also request for xpress ATM card which can be used for online shoppings and many more.,5
+2021,I checked so good,5
+2021,The app should be able to tell the exact transaction for which a debit took place,3
+2021,"I have installed the app, and wanting to register for an account but the app doesn't send me anywhere just the requirements for creating the account. I'm disappointed. Pft",1
+2020,I've been trying to several times to Log In but the App keeps telling me Account not Found 😠😠. why??? 🙄🙄🙄,1
+2020,Good and easy,5
+2020,"Now the problem of me not being able to access has been solved, thanks to fidelity,Am now enjoying the app.",5
+2020,I can't access my account on the app,1
+2020,Fast and convenience,5
+2020,Can't transfer momo to my account,4
+2020,Helps in saving money,5
+2020,Is it connect to yellow save,5
+2020,App keeps crashing immediately you enter your password,1
+2020,Excellent,5
+2020,Works efficiently and seamlessly,5
+2020,"""SIM change noticed, please call Fidelity customer care 3355 in order to unlock your application,"" I keep getting this since I upgraded my Galaxy s20 ultra to android 11. I have to call customer care every time to unlock... after they unlock and I open the app to tap on my account number to view my statement then boom I will receive the locked text message",1
+2020,Beauty Adu Banahene,5
+2020,Helpful,4
+2020,Great app by all standard. I've been using this app for more than a year now and I really love. But just recently my account has been blocked because I downloaded the app on a different phone. Can you assist resolve this issue?,5
+2020,Useless,1
+2020,"I wish I could rate 0 stars. I'm trying to open an account in the app, but the button that should lead me to the registration form doesn't work. Trash!",1
+2020,Wonderful,4
+2020,"Everytime I type in my account number, it says account not found. I have tried multiple times",1
+2020,Gooooooood,5
+2020,My problem has been solved after spending a lot of time so 4 stars. If the same problem keeps occurring I'm giving you 0.5 stars,4
+2020,❤️❤️❤️❤️❤️❤️❤️,5
+2020,"Best mobile banking app ever.it's very simple and easy to access, also anytime I transfer money from my account to my momo wallet, less than a minute, a notification will be sent that the money has been transferred into my momo wallet and an excellent customer service. Great app.",5
+2020,It's easy to use and helps saves time and stress.so ahugaciously useful.hahaha bam ahuga.,5
+2020,"I can't buy airtime when my network for data is on MTN, it's so frustrating. The processing doesn't go through and the dialogue box that pops always indicate network error.",1
+2020,In August 2019 i was deducted 2x on charges that were supposed to be done once a month..I wrote a mail and also sent messages to Fidelity whatsapp number seeking for answers...they responded alright anf took my details and later said they will get back to me in a jiffy and after MORE THAN A YEAR..i am still waiting to hear something from them.I will close my AC the very 1st day i step in Gh,1
+2020,I have forgotten my pin code. How can i retrieve it,2
+2020,Great App Can you use savings account on the app?,4
+2020,"This app is really poor can, t open an account have tried many time",1
+2020,Very easy to access. But i think making transaction from wallet to account should be allowed to access every momo number. You have restricted it to only the used to register the account.,5
+2020,Very convinent,5
+2020,The app is very bad it always keeps telling me that my account cannot be found everytime I tried to access it,1
+2020,Am soo bore with this debit transaction... I never do any transaction but you guy's always taking money from my account,1
+2020,Good,5
+2020,"I am struggling with my app this past few weeks. I am able to log in, but can't go beyond that, I can't even check my balance, it tells me timeout and that I should check my network connection, but the thing is my network connection is fine.",3
+2020,Please what's OTP I have been trying for long time is boring ah and the problem I no longer use my old number,1
+2020,Best mobile banking app ever,5
+2020,Fidelity bank pls you need to work out on this app is very bad.Kindly do that.,1
+2020,"Very bad the app keeps crashing all the time . No matter what I do. I have been trying to change my password on the app, after I click next after putting my pin and new password it crashes all the time.",1
+2020,I made a deposit of 1097.01 into the Yello Save on MTN mobile money but it didn't reflect and I can't have access to my money.Please work on it..it has caused me a lot of inconvenience..I still give 5 stars cos it's still by far the best bank if u ask me...,5
+2020,I enjoy using this app,5
+2020,It helped me to get all my transactions that I want from the bank.,5
+2020,Best ever,5
+2020,I can't open a new account on the app,4
+2020,"I have downloaded the banking app, but when I want to login it says unfortunately the app has stop",4
+2020,"Very bad app... I just opened an account and made an initial deposit, but I enter my credentials and the feedback is ""account not found"". Somethimg really has to be done because this is the second time. My first account got locked because of this same problem.",1
+2020,"Not responding Very, very, bad. Im even pissed off",1
+2020,The app keeps closing whenever I want to make a transfe,5
+2020,My app keep closing anytime I try opening it. Please assist.,1
+2020,Please is this up still working,4
+2020,simple to use very efficient and effective 👌,5
+2020,Please why can't I open my account and requesting fund too what is wrong wth it ..,1
+2020,"There had been an anonymous withdrawal from my account, i tried contacting fidelity WhatsApp customer care but no one has responded to my request. This is not the first time someone has hacked my account. Please work on the security. Thanks",1
+2020,It's not working. Any time i try to open it tells me to report it and it close since i installed it.,1
+2020,Is very fast and convenient,5
+2020,"I am a new customer of Fidelity Bank but when I downloaded the app, it keeps telling me my account not found. Can anyone assist to put me through.",3
+2020,Good,4
+2020,I have moved money into my Mobile wallet but yet still I haven't received the money.But also the redrawal went through and there has been a deduction in my account,1
+2020,Very good,5
+2020,"Please i have change my phone and i have download the app again on the new phone but whenever i try to open the app, it say's the app has stopped",5
+2020,This app keeps giving me problems No password interface to login,1
+2020,Superb,5
+2020,"Pls fix the system, I can't be locked out of my account everytime I change sims in my phone. Please d something about it",3
+2020,I used to enjoy using this app. My recent update does not provide for interbank transfers. Other useful links can't be accessed either.,3
+2020,Very easy user interface. I like it. Good work guys!,5
+2020,Fantastic app. I love it. Thanks to fidelity bank for making banking friendly and enjoyable,5
+2020,Good,5
+2020,It's very fast,5
+2020,Super,5
+2020,"I keep getting ""account not found""",2
+2020,Normal,5
+2020,Work well,5
+2020,Good,5
+2020,"Can't use the app to open new account, meanwhile it's there but not working. How? Any help?",2
+2020,Please does the app also cover for e zwich?,1
+2020,Very good app keep it up,5
+2020,No problem so far. It does what I want it to do for me.,5
+2020,"Apart from always asking us to call for unlocking, whenever we swap a SIM card for one reason or the other. Its as if you hijacked our phones.",4
+2020,Good,5
+2020,Very annoying,1
+2020,"I have saved 1000gh for yellow save, since then the account cant open why..are they stealing the money or what",1
+2020,Perfect,5
+2020,A very useful tool!,5
+2020,Can I create an account with this app without going to any fidelity bank branch??,3
+2020,I have a card here with my dad's account details and somehow the app has been telling me my dad's account does not exist. Please fix this ASAP. Thanks.,1
+2020,"I installed the app on my phone but any time i launch the app, it closes again.",1
+2020,Gr8 job done,5
+2020,I cant open my account....After providing the OTP and my pin.It then tells me my account is locked.....How can i unlock my account,1
+2020,Fast and convenient.. It's cool,5
+2020,There is no option for one to view into details transaction done on the account or deductions done from the account,2
+2020,"I downloaded ur app but anytime I try to use it, then it goes off and it says ""unfortunately the app has stopped "" it's very very bad. What can u do to help me?",1
+2020,great app,5
+2020,"A new update is needed asap, I always get"" no name found"" when sending or transfering money to new numbers i haven't sent to before and this started last week.",1
+2020,Good,5
+2020,Keep receiving transaction failed messages.,2
+2020,I want to change my number that i used in registration but am finding it difficult to do so,1
+2020,I can't make any transactions...it always tells service error pls try again,1
+2020,It a good app for loan,5
+2020,Great,5
+2020,Good,5
+2020,Thanks............. Fidelity Bank Ghana Limited the best.,5
+2020,Best Mobile App ever. So easy to use.,5
+2020,How do I install your app when I am using a Huawei device that does not support (android) playstore,1
+2020,This app keeps disappointing me....that I can't download the app..why!!,1
+2020,The app work well but I have changed my phone and the account is locked. How do I unlock it,4
+2020,Excellent,5
+2020,"Anytime I try activating my account with the mobile app, I receive a pop up message with account not found but I have an account there.",1
+2020,Very useful,5
+2020,Allahamdulliah,5
+2020,"With the Fidelity Mobile Banking App, i see no reason why i should go to the banking hall since I can virtually do everything at the comfort of my home.",5
+2020,Very good and reliable,5
+2020,Good,5
+2020,Fidelity you need to do something to help in downloading your banking app... it's very bad especially when you change phone and want to re-download it,1
+2020,The app is good but charges are too much,2
+2020,"Very good app, it's made my banking easy for me, it helps me make transections even when am outside the country",5
+2020,"I have changed my phone and the app is not responding. Please work on it, its so so disturbing. Aside this, the app. works perfectly",1
+2020,I don't like the idea of always requesting for e-statements and not been able to receive it in the app. It's stupid.,1
+2020,This app is messing up I can't see login on the app when I open it all it telling me is Fidelity Account Holders please help me,2
+2020,Please I am receiving feedback after registration that my account cannot be found. I really need to do my transactions via mobile money.,3
+2020,Hi i keep on having this error message unfortunately fidelity mobile app has stop working.... Whats up with it,1
+2020,Weird No funds in my accout since its got debited as to y?,4
+2020,"Please i want to do the mobile banking,but it keeps saying i should try again",1
+2020,Please I want to know how I can still use this app when am outside Ghana and have changed my number This app is really awesome,5
+2020,Must my account be opened on only one device(phone) It keeps disappointing me when trying to open on my other phone,2
+2020,Is helpful,5
+2020,I changed my phone and now am not able to login in to the app Nothing shows on how to locate the home button and even settings I have been able to access the app once again,5
+2020,I keep getting service error please try again,2
+2020,Dont download This app is not working am trying to transfer money from my Dollar account to my cedis account and its given me error.. this is really frustrating.. i really hate it. It doesnt even deserves one star...,1
+2020,I have an account with fidelity but when I enter my details it keep telling me account not found,1
+2020,Pls I have changed my phone and my account has been locked and I also need money now. Can u give me ur customer care number or any help. Can i go to any branch for them to resolve it for me,5
+2020,Love ti and more,5
+2020,"After the update, I have been unable to login into my account.",1
+2020,I love the app,5
+2020,Best of all the back,5
+2020,Very helpful,5
+2020,The app keep telling me account not found.,1
+2020,I cant even download this,1
+2020,Great App,5
+2020,"I reported a ""transaction failed, account not found""error to the Fidelity Whatsapp number. It took less than 24 hours to resolve my problem...Now, i can smile. Thank you very much..",5
+2020,Can I open an account using the app,3
+2020,"Please I created an account with your bank through yellosave, how do I check my balance because I do not get any message after my deposits",2
+2020,Good,4
+2020,"I had a cash deposit message alert from fidelity only to open my app account to find it empty, so I deleted the app and redownload only for my accounts to be blocked, l have tried and tried please see to it for me thanks",4
+2020,"This App Keeps Disappointing Me. Ive had an account with Fidelity Bank for years now. Yet i haven't been able to use the account. You try to enter your details and the next thing, you are hit with ""Account Not Found"". Neither my Local Bank Branch nor the headquarters customer services line has been able to help me......",1
+2020,Good,4
+2020,Very easy to used,5
+2020,Good,5
+2020,Great. I changed my fone and my account on the app is locked. Being following up on this fr the past 3months till date. I'm currently speaking to an agent ND puff she left me online like that. She is not responding to my messages. Tomorrow morning I will have to go through the same long process ND speak to another agent who will also abandon me after taking my details. It has been like this fr the past 3month. Soon they will tell me account is not dormant. Oh fidelity Bank mobile app upgrade wai,5
+2020,"Hello, I recently reactivated my account and transferred money to it. But when i open the app and type in my details and the OTP code it keeps telling me, 'account locked'. Please i need help ASAP.",3
+2020,Tried logging into my bank account but it keeps telling me my account has been locked,2
+2020,"I cant download it on my new phone. After clicking ""download now"", its still not downloading.",4
+2020,"It is always tells me STOPPED, having installed it on my tablet",1
+2020,You do all,5
+2020,"I have nothing to complain about, I just need you to answer my question. Can I use the app to withdraw money from an ATM from a different country?",3
+2020,Good,5
+2020,Good but Charges high,5
+2020,"Whenever I start using it says ""Verification Failed Platform System Error. I called the Office 3355 you people aren't ready to help",1
+2020,hello..please I just got a new phone and am trying to log in n all am getting is verifiction failed..pls help,3
+2020,I Can't transfer money to my account from my wallet and also to my wallet. My account is locked I can't get in. I tried to call the office line nobody pick up and chatted them on WhatsApp also same. Hmm,1
+2020,This app is useless .. I cant do transaction with this app. It really annoying.,1
+2020,"Please, I have lost my pin code. How do I get it back? Thank you.",1
+2020,"Hi, I want to open an account with you But anytime I click on the "" request for fidelity bank account "". No action happens I can't fill out the form on the fidelity account holders page because I don't have one yet.. Any help ?",1
+2020,Y is it that if u change ur phone then they will lock ur account. I sent them a Whatsapp message but they did not reply me.,1
+2020,Banking made easy,5
+2020,"Please, the link ""request for fidelity account"" at the home page of the App does not proceed forth. Wish to open account online but its not going through.",5
+2020,I keep getting unfortunately the app has stopped working,1
+2020,I've been impressed as compared to other banking apps in Ghana,4
+2020,The problem is still persistent. I've waited for more than 48hrs. It still tells me to that the service will be available for my use after 48hrs. Please is there anything I can do about it?,2
+2020,When I tap the app to open it tells me the app has been stopped,2
+2020,I entered my OTP and they said i should enter my Pin and after entering my pin my account has been blocked. Help me resolve it please,1
+2020,"Each time I start using it says ""verification failed. Account locked"".WhatsApp, email,call, none is willing to help.When you get to the office @tarkwa-maakro, they will delay you for 5hours without any reason whatsoever. So I won't even go and spend my precious time over there.😏😏😏😏😏😏😏😏😏😏😏😏😏. It even took more than a week for me to get my "" instant visa card"" The only thing you good at is taking money to create account for customers, after that you are done... Very disappointed.😏😏",1
+2020,"This is the worst banking app ever. Sometimes it shows an error and they still deduct the money anyway, the most annoying part of it all is that it takes so many days for the money to be returned sometimes even weeks.",1
+2020,Mobile Banking App,5
+2020,Very fast and easy to use... No stressing to queue @ the bank,4
+2020,Amazing,4
+2020,Very bad customer service in all of your branches not to talk of the security men who treat people as animals,1
+2020,Exceptional,5
+2020,Why cnt I download the app on my Samsung tablet?,1
+2020,Excellent,4
+2020,Very bad . I initiated a transaction from wallet to account for three days now. And the money hasnt reflected in my account but has been taken from my mobile money wallet. 😳,1
+2020,This is my first time and it's very good I prefer fidelity bank to every student. Thank you,5
+2020,You now deserve three stars.. I will rate you 5 if reliability becomes your main motive. Sometimes when you try to redraw money from your account to your MOMO the system deduct the money but fails to process it to your wallet. Please you guys are carrying us on your shoulders...!! Don't let us down when we need you the most. Thank you,3
+2020,Very poor network,1
+2020,You can remove your money at any time and at any where,3
+2020,Nice,5
+2020,Please i ender worng opt code and my can not open i need help to open,1
+2020,Ex,1
+2020,Great,5
+2020,Is kuul,3
+2020,Good,5
+2020,Good,5
+2020,A must have!!,5
+2020,I love it,4
+2020,Good,5
+2020,At first it was working normal but this Days anytime I logged inside to do transactions the app automatically closes down,2
+2020,Please why is the app closing when i want to get access into it. Please fix it,1
+2020,"Fidelithieves, your bad deeds are roaming around on the social media, shame.When customers deposit funds into their accounts then you debit them and make their accounts empty, thieves in the name of banking, you will collapse just like Ecobank and if in the few years to come my family member becomes the President of this country, we shall teach you a very great lesson with that your Edward Effah the leader of thieves",1
+2020,I lost my phone so i download the app on a new phone but i have forgot the OTP What will i do?,3
+2020,I try to transfer but they said my application is locked. The app is very complicated.,1
+2020,The best,5
+2020,Good service easy to use Provide comfortability But my only problem is i cant change my phone number using the app,4
+2020,Best,5
+2020,It makes transaction easy and convenient.,5
+2020,It stops whiles opening,2
+2020,"Thieves with stupid App that steals customers monies from accounts, fake bank",1
+2020,I tried setting up my account on the app but the app is telling me account number cannot be found. And it's also requesting referral number how do I get that,2
+2020,"Please work on your app coz anytime I enter my account details, it says it doesn't exist.",1
+2020,Good,5
+2020,Cool,5
+2020,Very effective and better app,5
+2020,I just had a message that my accounts is inactive,1
+2020,I'm using your E-ZWICH merchant card but anytime settlement is done I don't receive an alert indicating me that my account has been credited..,1
+2020,High grade,5
+2020,It saves time,2
+2020,Very useful,4
+2020,The app is good but looks like it's not working on the Huawei Nova7i phone. Can you pls check it and help me,5
+2020,"I am currently using a new phone and the app is installed but my account is locked. Been to the bank for assistance yet its still locked. It's causing a lot of inconveniences for me, please do something about it. Thank you.",3
+2020,"When I try changing the authentication to fingerprint, it just tells me fingerprint authentication failed without giving me the option to enroll my fingerprint",3
+2020,Difficult to use,1
+2020,Best,5
+2020,Love it,5
+2020,Good,4
+2020,😑,1
+2020,Perfect,5
+2020,the loyalty bank in the world fidelity I love your services,2
+2020,Rubbish. Another rubbish bank app. I downloaded it to open an account but is more rubbish than the others. Am uninstalling it.,1
+2020,"Please at first the app u downloaded on my sumsung fon supports finger print, but the current one am using doesn't support. Is there a reason for that? I will also suggest that it should be possible for us to to switch our MOMO line used at the initial stage to any new number of our choice without having to come to office.",3
+2020,Am ok with this app but please try to always make issues clear to people since it involves money matters during transactions,3
+2020,Why is it that each time you change your phone your account get locked? please get this fixed now. Now my money is locked up in my account and today is Saturday too where do you expect me to get money,1
+2020,Wish I could give zero I haven't been able to make transfer from wallet to bank for a long time now and I can't be going to the bank all the time what's the use of the app anyway,1
+2020,I cant get access to get an account number. I keep clicking on the screen but its not showing any sign of response,1
+2020,"A very nice app and easy to use, as for security they are the best.",5
+2020,I changed a new phone and I cant access my account... they tell my my account is locked.. I don't know what to do because I urgently need to make a transaction.. and I am no where closer to town now... please help me...,4
+2020,The best mobile app I have used so far,3
+2020,Very Good,5
+2020,I deposited in my account a week ago but still had not been updated in the app. Also I just reinstalled the app but anytime i try to login it says verification failed and my account is locked,2
+2020,My mobile app bolk,5
+2020,I love this App,5
+2020,I really do like the app but I can't seem to transfer money from my momo wallet to my bank account. Although I used to be able to do this transaction smoothly but it has been failing recently. Please do something about it. Thanks,3
+2020,I was using the app on my infinix phone. It was comfortable to use. This phone was stolen on Tuesday. I have changed my phone to Huawei. I have tried to install the app but it is not working working. Please how do I get it to work.,3
+2020,Good and Easy to use,5
+2020,Please i hv forgotten my PIN for my mobile banking account please help me I hv wassup u people my problem n u r not responding to me yyyyy,4
+2020,I changed my phone and my app is blocked. Why pls.....I can't access anymore,4
+2020,Good,5
+2020,So many features and services inbuilt. So much in there.,5
+2020,Good. But I don't understand why I waste my useful time queuing at bank just because I changed my phone. Can't it be done over the phone.? Plus your 3355 line is always busy. Please work on this,1
+2020,"Whenever i do transactions, two or more times of the money will be duducted from account.",1
+2020,Best banking app ever my bank is always in my pocket,5
+2020,"I dont like this one because l can,t log in to chick my balance.",1
+2020,The app keeps debiting me each and everytime...why is that,1
+2020,My phone with which I opened the account is no more in use. I have installed the app thinking I can reinstall it on the new device. It is successful downloading the app and installing it but the OTP keeps going to the the redundant number. How can I enjoy Fidelity Bank mobile banking with my new number without it affecting my Fidelity bank account details?,1
+2020,"Oh Fidelity app is very poor, leave them",5
+2020,"This app is very good n faster, in me is the best. But why ur change u contact ,it lock ur Ac",4
+2020,It reliable,2
+2020,Nice,5
+2020,My account is locked after I change my phone. And l really need to access my account on the new phone for an emergence. Please I need help.,3
+2020,Please l need you guy help!! I treid to open my account they keep on telling me account not found l dont really understand l have download and l installed they said account not fund and l have reinstalled and download they keep on telling me account not found,2
+2020,terrible,1
+2020,Please my account has been locked S please do anything about it for me.,5
+2020,This app isn't responding.,1
+2020,Great,5
+2020,I can't lunch it,5
+2020,"It works okay for me except one thing, it doesn't switch to landscape mode when I turn my phone. My touch screen glitches so a certain part doesn't work when trying to tap the login tab. So I always have to uninstall and install again to make a withdrawal. Please fix it to work in landscape mode as well",3
+2020,"It's ok but I cannot find one of my accounts, a business account. Pls your app is good but it just needs to be better. This is getting frustrating.",3
+2020,"Have changed my phone n I have tried installing the app but u keep telling me to provide my otp, I dnt know if u want the old one ,because have waited for like 5hours for the otp to come so that I can register, I really need the app for my transaction asap",3
+2020,Great app,5
+2020,Please I downloaded the app.but if I open then it is white or blank.My andriod type is below 6.Please help me.Thanks,2
+2020,Good,5
+2020,To bad,1
+2020,"Please why is it that when one changes his or her fon, then the account is locked. It takes days for the issue to be resolved. It brings a lot of inconvenience especially when it happens over the weekend and you dont have money on you and your account is locked. I have been in contact with the whatsapp number and its two days now.",3
+2020,Good,5
+2020,In the hands of fidelity only have I suffered this much I'm very displeased at the technological advancements Please try to improve on it,1
+2020,Nice app....it makes it easy for transcation,4
+2020,Good app,5
+2020,It's fast and convient.,5
+2020,Great app 😊,5
+2020,Great and secure banking,5
+2020,Best,4
+2020,"Fidelity Bank Ghana You are falling behind in the digital market, I've tried registering unto this app, only one response. Account cannot be found. I've 3355 for assistance, they've checked information given vis a vie what's in your system, they match yet, I've not been able to get on. In this era of Covid-19 everyone wants to avoid going out as much as possible. If the developer is not up to it sack them and Consult others who have better apps to recommend a better developer",1
+2020,Excellent,5
+2020,"The best app, easy and convenient",4
+2020,"The first and the last, I love FIDELITY 💖",5
+2020,This apps can't open.Y,5
+2020,I wanted to create account but the app think I already have one. This is sooo bad,2
+2020,I love this but please fix back the fingerprint as a log in option,3
+2020,Hey! Activating my accout keep writing transaction faild account not found,2
+2020,Effah Gabri,3
+2020,Its very nice and attractive,5
+2020,Awesome,4
+2020,Good,5
+2020,Good,5
+2020,Good,5
+2020,Your bank in your palm,5
+2020,Good app Kindly make an option on the app where one can add up another mobile number for deposits,4
+2020,Wish the 🌟 where 10😂... BEST BANK EVER... best customer service and everything..... always ready to attend to u....!!!,5
+2020,It was so good until my account was hacked today,5
+2020,Not always available,3
+2020,"The app is good but seems disappointing, i tried activating my account since but always having challenge with my otp, they always tell me sent successfully yet no message on my phone till now or my email, please help me out with this challenge.",2
+2020,More Room For Improvement,4
+2020,"Very good up... Good to used, safe,fast and reliable.... Please I guess you can add thumb print feature to make it more secured...",5
+2020,I was able to transfer money from my wallet to my smart account but can't transfer from my account to my wallet. Whenever I try it keeps telling me the service will be ready for my use in 48hours meanwhile it been over 4 days that I installed and activated the app,1
+2020,"Already did that please, still not working, even uninstalled and installed the app multiple times",1
+2020,"Anytime i try to go through the process of registering, then the system says verification error. Account blocked. Please how do i reactivate the app?",3
+2020,I have written all my info and they are still telling me they cant find my accouny. Aaah,1
+2020,i love the app. Best bank ever❤❤❤❤❤,5
+2020,Prefect,5
+2020,"Please I'm Emmanuel Okyere, if I try to link my fidelity account to the mobile app I couldn't access it.pls any help",2
+2020,Very effective,5
+2020,"Great banking app, graphics simple",5
+2020,Very smart,5
+2020,I wonder why the overall balance on my account doesn't get updated in time...what's the matter with the app? Fidelity pls come again on this bcos you are aware of this anomaly.,4
+2020,Has stoped,4
+2020,Very good and simple to use and it's very effective,5
+2020,I have been requesting for an OPT number and haven't received it yet,1
+2020,Fantastic app for faster money transfer and high security features.,5
+2020,Can get through it,1
+2020,Perfect,5
+2020,Very helpful in my transaction n savings.but its very difficult to download on a new phone.cos i usually change phones from time to time.,5
+2020,Unfortunately fidelity mobile has stopped I can't login,5
+2020,It's not working on my device,1
+2020,I can't log into the application,1
+2020,Good,5
+2020,Excellent,5
+2020,so far so good not opening now,5
+2020,For the set up I cannot type in my full account number. I do not know why it is restricting me from typing everything out. It stops on the first number of the last four digits.,1
+2020,BETTER,5
+2020,I cannot check my balance. I have called customer service severely and they keep telling me I can check my balance but it's still the same.,3
+2020,I have try this app several times but I don't know how to activate it and start everything,1
+2020,Edward Akwasi Boateng,5
+2020,cool work's as expected,4
+2020,Very fast and effective and reliable. I recommend this app to any Fidelity customer to get the mobile app up and running.,5
+2020,Can a teenager create an account and how,3
+2020,I am a government worker. I don't have an account with you but I want to pick a loan. Is that possible. And if yes how do I start?,2
+2020,Excellent,5
+2020,Excellent,5
+2020,Great,5
+2020,Pls lforget my pass word,5
+2020,Very easy to use,5
+2020,I also sent money from my account to my wallet and the amount was deducted but i never received the money to top it all i call your customer care nobody picked up i went to a branch no help i contacted the bank through WhatsApp and i have still not received my money.. Again i open the App to check my balance and i cant access it..,1
+2020,Simple and easy use,5
+2020,Good and stable app,4
+2020,Nice with a special bank trusted bank forever,5
+2020,"hi,i am getting problem in accessing my account,all i get us account not found.what should i do now",2
+2020,i luv it,5
+2020,Better,5
+2020,"I had challenges with configuring app on my new phone(close to 7days) but thanks to the relentless efforts of your staff Albert Kwame Addo, Issue has been resolved.",5
+2020,I don't understand why I should be charged whiles transferring money from my wallet to account,1
+2020,Best banking in the world,5
+2020,Good,5
+2020,"am trying to use my visa card but it said the card has been blocked, it's keeps saying it why",1
+2020,I love this app is really good ..only if u are connected to the internet .u are good to go ...u can do transaction without joining the long quee at the bank..,4
+2020,Good,4
+2020,Without this app I will be driving in and out to look at the branches to save money but now I can save money through this app without visit the bank hall,5
+2020,Or0 rep it'll m,1
+2020,Awesome 👍,5
+2020,Good. But I am not able to add savings account to my paycheck account on the app. Please guide me.,3
+2020,Very comfortable,5
+2020,I downloaded the app successfully and used it for some time but suddenly it's stopped..I can't transfer money from wallet to account and also the other way round ...I went to the banking hall but was asked to uninstall and reinstall which I did but now the app cant even be downloaded anymore....very bad what should I do now,1
+2020,Helpful,5
+2020,Request for bank account not working,1
+2020,Good app...but I have sent several requests through this app for my card e-statement but had not received anything in my email till now. Please reply and help me out.,2
+2020,"I keep on getting this transaction error, i can't even get in. What is wrong. The app can't identify me",2
+2020,Good?,2
+2020,Good,5
+2020,Better best,5
+2020,Why not this app,1
+2020,Please am not able to access my account. It says the account does not exist,2
+2020,"Great ,and best app.",5
+2020,I've been trying to use this app since last year. I only get 'transaction failed. Account can not be found' each time. Help please,1
+2020,I cant activate my accout. Any time i try it tell me error account not been found.please help,1
+2020,Best,5
+2020,Is nice,5
+2020,"Very bad, I am not able to send money into a different bank or any momo it keeps telling me that, that service will be available after 48hrs since February. Even when I uninstalled and reinstalled, same message. Called your help line 3354 for 16 good minutes no answer.",1
+2020,This is a complete waste! Dont waste your bundle to download this app!,1
+2020,Best,5
+2020,Easy to use and helpful to use Fidelity Mobile Banking,5
+2020,"Very easy to use, nice paa",5
+2020,Have been to open my app but to no Avail. What is the problem??,1
+2020,Good,5
+2020,Very Good an I love it.,5
+2020,Plss I do enjoy the app but my issue is that I find it difficult to transfer money from account into my wallet. Any assistance,4
+2020,Easy to use,5
+2020,I uninstalled the app and redownload it and after I've entered my number and other requirements it says Account is locked so am asking why is that so ?,1
+2020,So far so good,5
+2020,Nice app,5
+2020,Hi pls I have been trying to activate since yesterday but it either saying account not found or OTP has expired so I want to know wat the problem is I need to get it done as soon as possible,1
+2020,I like your services. Keep it up,5
+2020,Easy to use,5
+2020,Thought I could create an account. I couldn't. This sucked real bad.,1
+2020,Good,5
+2020,i just downloaded it but cant even open it. app unfortunately stopped thats the feedsback i get help me solve it tnx,1
+2020,Great,5
+2020,"Cumbersome, have entered all needed information but cannot access my account. Fidelity Digital banking also come up with do not use symbol ' after @ which I have not done. It's just irritating.",2
+2020,I tapped on request for new account and nothing happens,1
+2020,This app is very bad,1
+2020,"This app is getting worse, I sent money from my account to a party wallet and was deducted from my account but the money was not sent. Still waiting if the money will be sent to the person or my account. Waste of time I had sent another money to the person.",5
+2020,"Downloading the app is my problem, l have data all right but it will never download and my data will run down please what should I do",5
+2020,Best banking app ever. I live Fidelity and I love this app.,5
+2020,Please im still having problem with the OTP please help me out kk thank you,3
+2020,I'd have love to use this app but they are always telling me the OTP code I entered was wrong but they are the ones who sent me the code,1
+2020,My account has been locked Please I want to know why,5
+2020,Reliable,5
+2020,Easy to use,5
+2020,"Your app sucks yet you don't want to accept it and do better, in this period of limited movement do better by your customers! Thank you",1
+2020,Great app,5
+2020,Very useful app. You guys are making banking easy,5
+2020,It's useless app,1
+2020,Very good,5
+2020,Easy to make transactions,5
+2020,Very useful,5
+2020,I could not download this app,5
+2020,Superb,5
+2020,Great,5
+2020,Try to work on your sim card change notice. It's been a while I used the app and registered with same sim card but it says ACCOUNT locked sim card change notice. 🤨,1
+2020,Am trying to download the fidelity application on my phone with this number but it now going through. Becky,1
+2020,Please this new app is really headache you can't remove your sim card from your phone and not asked to delete and reset. Please do something about it,3
+2020,App keeps showing wrong balances. And different menus show different figures too.,3
+2020,Can't seem to access Mini Statement anymore... kindly work on it🙏🏽🙏🏽 . Thanks . . . . Thanks for the fix... I can now access Mini Statement.. Great app so far👌🏽,5
+2020,"Two issues... 1. You only get the option to add either an individual or sole proprietor - what about enterprise accounts 2. Once you proceed and enter your details, you receive a prompt that your account cant be found. With a lockdown in place, this app needs a lot of work to prevent customers from going to the bank! @Fidelity Your feedback is contradictory... ""Your feedback on adding enterprise accounts is well noted. With respect to the account not found error, please note that the information you provide during registration should match what you currently have on your account."" - If only sole proprietors or individual customers can sign on, why the comment about ""the information provided during registration should match what's on the account?"" - Evidently, enterprise customers can't use the app, but can use internet banking...however to sign up for internet banking, you expect your customers to drive to the Ashaiman or Spintex road branches?? - Send a for or authenticate the signatories with an OTP and lets do this online",1
+2020,"Good, I love this app",5
+2020,I have downloaded the app but i can't open.it keeps saying the mobile app has stopped.,1
+2020,"I treid sending money into my wallet but was asked to update,,i have done that but the app isnt responding.",1
+2020,Great app,5
+2020,Good app,5
+2020,They always blocked my account and am outside Ghana what did you want me to do and how can I make deposit,1
+2020,"I don't like the new upgrade on this app. I was to check transactions with full details but now, that function is no more.",1
+2020,Good,5
+2020,Fidelity Mobile app is perfect,5
+2020,"Please Fidelity, I have downloaded the mobile app and I can't activate it, after I have filled all the stages. There is always pop up or a notification as ""transaction error, or account not found"". I have uninstall and downloaded it several times but the same pop up continues. Please help me solve this problem.",1
+2020,"when trying to activate, it failed and it was explained as account blocked.",5
+2020,Very efficient app,5
+2020,Supep,4
+2020,But what's happening to this app??? It doesn't work all the time??? Why??????? I have tried and tried to Check my account update and nothing good seems to be coming out. Pls what's the case at all??? No one is answering me. Saaaa We shall see...,1
+2020,One of the most efficient banking apps.,5
+2020,The most useless banking App ever,1
+2020,Awesome,5
+2020,I really love this app . I am able to do all my transactions without going to the Bank,5
+2020,Worse app ever. Not responding just waste of data,1
+2020,Good,5
+2020,Nice app,4
+2020,It is very good application for us.,1
+2020,How do I sign in?,2
+2020,"I have on countless occasions experience that each time I download the app and open a message ""unfortunately fidelity mobile has stopped"". A report is made and reset done for than trice but challenge still persist. When can this be resolved once and for all. My phone is Samsung S4.",1
+2020,Great banking app. The updated version has a very friendly user interface. Kudos.,5
+2020,Best,5
+2020,Waaaow i like the app and is easy way to save money.God Bless Fidelity Bank,4
+2020,Very good 👍👍👍,5
+2020,Best app ever but please remove the vocher code process attached to the vodafone deposit transaction,3
+2020,Good patience to solve my problem,5
+2020,Fast and easy to operate.,4
+2020,Easy and reliable way of Banking.,4
+2020,"Good , it's a short cut form to get money",1
+2020,Please with this new app am not able to check my statement as it use to be before so please if you can look at that... Thanks,5
+2020,I cannot check account transactions on the app again. The old version was better,1
+2020,"This is the best app for people like me who don't like visiting the Bank, I use the app for transfers, and almost all my payments. Am so so satisfied with the Fidelity Mobile Banking App.. it's cool, Thumbs up to Fidelity.",5
+2020,Great app,5
+2020,"Cannot log in. Since it's my first time trying anything like this, am super disappointed. I get the OTP code yet access not granted. Think I have to delete this app and go back to my ATM business",1
+2020,Best of all,5
+2020,Efficient,4
+2020,Good,5
+2020,Excellent,5
+2020,easy and convient,5
+2020,Nice app to use,4
+2020,Great improvements,5
+2020,The older version was great. I can't use the app again after updating and it's really frustrating. Please rectify your errors. Thank you,1
+2020,Exceptional,5
+2020,"Does not work continuously. Each time I complain to the call centre, they have to reset it and I have to uninstall and reinstall before it works. Since I signed on last year this has been going on. Whatever the bugs, just fix it.",2
+2020,Excellent,5
+2020,Excellent,5
+2020,Very easy to use,5
+2020,Best,5
+2020,"This App is indeed Super Cool, simpler and faster to go by!",4
+2020,Its Superb and the most fastest app as compared to other banking apps,5
+2020,Excellent,5
+2020,Awesome,5
+2020,This app keeps crushing every now n then. Please guys fix it up. Thanks,2
+2020,Good,5
+2020,"Wonderful, i only hope there can be a way to let use see the details of the transactions made in the transaction box. Currently, after a transaction you only see the amount.",5
+2020,Excellent,5
+2020,I can't check my balance.,5
+2020,i want to open an account with the app but it isnt working for that option,1
+2020,Number one,5
+2020,"This app is not good enough compared to the prevous one..for the prevous one i can check my account ,know how much i have in there and more also have it saved so with the next account check i know how much has been added to the old one..so do something fast about this app ....no bank account history this is very bad and poor service to your loyal costumers....",1
+2020,Fantastic.,5
+2020,My account was blocked after replacing my sim card. I called the office severally and i was informed that it has been worked on. I was asked to download the new version which i did till now that can't work on my phone. The app closes on its own now. Please this has been headache for me . I tried sending money for something urgent and i lost that . I'm actually convinced to change a bank. I'm really tired of this.,1
+2020,The account is not updating,2
+2020,Good,4
+2020,The best mobile banking,5
+2020,Excellent,5
+2020,Very good,5
+2020,Pls how come there are issues with every update. I cant see my account balance and I can't get a history of the transactions made on my account 🤦‍♂️,1
+2020,Bad bad bad. Can't even open after update,1
+2020,I have updated but it still says dormant account and due to that i cant withdraw money,1
+2020,Account to wallet transactions need to have request details so that you can always get back and be easily reminded of what you sent that money for.,3
+2020,Excellent,5
+2020,Nice,5
+2020,Excellent,5
+2020,Jomming,5
+2020,Good App,4
+2020,Normal,2
+2020,Very convenient and easy to use,4
+2020,Simply awesome,5
+2020,Great,5
+2020,Good,4
+2020,😎,5
+2020,Good,5
+2020,Very convinient,5
+2020,Wonderfully wonderful bank with fidelity bank. The app made banking alot fun.,5
+2020,I cant view my statement simply by pressing on the account,1
+2020,User friendly. Very fast,4
+2020,excellence,5
+2020,Great work!!!👍👍👍👍,5
+2020,Please the app is messing up lately.,4
+2020,Excellent,5
+2020,In fact Fidelity app is an exceptional,5
+2020,Very Good,5
+2020,Best banking App!,5
+2020,"Very good app, works perfect now I don't go to bank for saving or withdrawal I do it right on my phone",3
+2020,Very good,5
+2020,"Really love this app, it's so helpful for paying my bill, Mobil money and others",5
+2020,Easy to use. Just perfect,5
+2020,Fast and user friendly,5
+2020,Excellent!,5
+2020,Unable to load account statement after this new update. Fix it,2
+2020,"Reliability is 100%, easy and very fast regarding the accessibility to your money.",2
+2020,I would prefer if you will add transaction details to the transfer to wallet option so we can always go back and use as reference when needed,4
+2020,I think it is not bad at all and the options are easy to follow and can be able to use easily by cast following the option and will rate it 8 over 10,5
+2020,Excellent,5
+2020,Excellent,5
+2020,Nice,5
+2020,The best banking app.,5
+2020,Fantastic,5
+2020,Excellent,5
+2020,"I want to deposit money into my account ending of this month but I've downloaded this app in order to track my account balance since I'm not in the country but it keeps saying ""fidelity mobile app has stop"" it just not working now how do i do my deposit because i dont want to mishandle my sweat if i deposit how would i check my balance. You people are making things difficult staying in tact with my bank",1
+2020,Good work done,5
+2020,Good,5
+2020,Your application is not working properly any time i try opening it then it say's app has stop,1
+2020,"Oh no! What service charges is GH¢17.00 as at 12th. February, 2020. I transferred GH¢ 30.00 from my wallet into my bank account on the 11th. February, 2020 and GH¢5.00 on the 12th. So what is the meaning of my deduction? If it is the App let me know so that I can delete it! I earlier gave 5stars but I changed my mind! 12/02/2020.",3
+2020,No problem at all,5
+2020,Helpful,5
+2020,Helpful,5
+2020,Good,5
+2020,"So good, so far",4
+2020,Standard,5
+2020,You can do all banking transactions on their app,5
+2020,I have sent money from vodafone cash to my bank account and its almost two weeks now but the trasaction has reflect in my account,2
+2020,Bad,1
+2020,Excellent,5
+2020,One of the best apps👍👍,5
+2020,Good app. Security issues,3
+2020,Very gud,5
+2020,Nice!!!,5
+2020,"Very great, I remember last year I send money to a wrong person but they redeem it for me.",5
+2020,"why are there multiple e-banking charges on my 24/7 reserve account although there hasn't been any transactions on the account since May? i knew you'd say that I requested for the card to be terminated, disabled whatever the action was to prevent such charges and I was emailed it had been done. investigate and refund asap. i am still waiting for your feedback. I need to have the OTP and pin reset for the application. Kindly assist ASAP.",1
+2020,"Sometimes I assume that Ghanaians consider IT as a way to make life tedious, I just don't get it, app was doing great I haven't called my personal banker in ages all of a sudden you bring a poor update which made it bloated and buggy showing wrong balance and all then you bring this update to which I haven't been able to login for 4 days now. Verification failed, account locked for whatever reason..is someone deliberately sabbotaging fb gh or what?? There isn't a negative star so I go for 1star",1
+2020,Fidelity mobile is the best Good for every transaction,5
+2020,"Masa! Enough of the needles apologies. We're just becoming too tired of this app. Go hire different professional IT person to get u sth better quickly, or we look elsewhere for more convenient ways. Is the app different from the Bank? How come? Problem with existing a/c especially wallet vs banking transaction. Fedelity Mobile App, TEDIOUS!!! #NoTimeToWaste #NoMoneyToWaste. U don't even deserve 2stars for rating, I'm sorry!",1
+2020,Good,5
+2020,Satisfactory,4
+2020,Excellent,5
+2020,Excellent,5
+2020,The old version was very easier and better to use than the new updated one,5
+2020,How can i create an account I've tried clicking on request for an account but nothing shows,1
+2020,Good,5
+2020,The updated version isn't user friendly like the previous,5
+2020,This app is too difficult to use,1
+2020,Too many updates within a short time,3
+2020,Good to use,5
+2020,"App keeps closing by itself when I want to make a transaction. There are several occasions wallet to account transfers keeps failing, wallet will be debited but account will not be credited and have to call help line several times. Pls fix this.",5
+2020,An excellent app,5
+2020,Its been good so far,4
+2020,Best Bank Ever✌️✌️,5
+2020,Good,5
+2020,Great app and very helpful,5
+2020,"The calendar should have an optional when registering, so that, one can chose the date of birth easily, than what is there And I even tried several time to register, it always tell me failed transaction or account number, I was in the bank the whole day. Nothing worked good about this app",1
+2020,Very Good,5
+2020,The best,5
+2020,Ex ell,5
+2020,00a0000p,5
+2020,I like ur banking sevice,5
+2020,Nice,5
+2020,Good,5
+2020,Perfect,4
+2020,Reliable and efficient,5
+2020,Easy to use. Great app!,5
+2020,Good,5
+2020,Very good,5
+2020,Very good app,5
+2020,Just because I don't update does that mean I can't redraw money... I'm urgent need of money yet I can't redraw all because I'm been asked to update which is causing inconvenience for me,1
+2020,I will get back pay and receive money.,4
+2020,Easy to use,5
+2020,"Today its not working well when tranferring to wallet. It send a message code 01, FGB something.... I dont receive notifications for transactions. Despite my comment the new update allow me to see who i send money on mobile money thumbs up",3
+2020,"Worse banking app I've used... I send money from my momo to my account and i have to wait like forever before it goes through... They put contact for customer care but when you call, the toll free doesn't go through and then the land line goes through but no one picks up the damn phone but you're charged for it... This terrible and very disappointing...",1
+2020,Excellent,5
+2020,Very reliable,5
+2020,👍good,4
+2020,Not too long that i updated but for some time now i can't check my balance with the reason that i have to update again. How many times does your app needs update? The last time i checked my balance you people have debit me anyhow. What's miscelleanuos debit explain to me? However i used my account u guys charged me and debit it of which i have seen all the charges so where from the miscelleanuos debit?,2
+2020,Best app.,5
+2020,Superb app,5
+2020,Gud,5
+2020,Excellent,5
+2020,Excellent,5
+2020,Good,5
+2020,Very nice,5
+2020,Very effective n can be used anywhere,3
+2020,Good,5
+2020,Very good,3
+2020,It is not responding to my phone,1
+2020,"I dnt get it,whenever i try to create an account with the mobile app it always tell me that my account cant be find but that is the account that i make transactions on and i have entered correct info severally on it but couldnt make it",1
+2020,I forgot my fidelity app pin..how can u help me out ?,3
+2020,Very good,5
+2020,This app is practically useless. I don't think this bank is serious at all. Nothing works on the app. I hate this app. This app doesn't even deserve 1 star. It's a very lazy bank. I regret ever creating an account with this bank. Very bad customer service.,1
+2020,Excellent,5
+2020,Best mobile app... transactions made with ease🤩😘,5
+2020,I wish there was something less than a star. This app is practically useless to me and I don't know why they can't fix it. I can't sign up to it upon trying for over a year now(My account never exist) I'll continue to rate this bank low and call it the worst bank in existence.,1
+2020,"Excellent mobile app ever but the only thing is that, the charges are too much especially the e-banking charges. Please do something about it for us. Thanks",3
+2020,Good,1
+2020,Very good app,5
+2020,Please it does support my phone,1
+2020,you've got to always update to have a better experience... which I feel is stressful,2
+2020,Helps a Lot when not in the country,5
+2020,Nice app,5
+2020,Banking made easy and convenient,5
+2020,Banking make simple,5
+2020,Am proud of you,5
+2020,Even updating i cannot update,1
+2020,No t so Great!!!,1
+2020,Very poor to use.,2
+2020,Excellent,5
+2020,Easy to access,5
+2020,Best ever,5
+2020,Excellent,5
+2020,Excellent And Efficient,5
+2020,Great,5
+2020,Always requires updates,1
+2020,"The app is always error,,,,I want to increase the card limit n is always error n later they said my sim is locked so I should this number (3355) which is also a wrong number. Or do u have any other number that someone call out of the country ?",1
+2020,I rated it but now I have regretted u people are not reliable 😣😣,1
+2020,Great job,1
+2020,Excellent app,5
+2020,"This update is quite slow, sometimes starting the app take too long. It loads forever without opening. Please work on it.",2
+2020,Best app,5
+2019,"They blocked my account because I forgot of my password, so I went to the bank today 31-12-2019 so they can unlock it for me,they claim it's done so I should delete the old app and download a new one at 3pm so I did as they say but when I click on it then they will tell me unfortunately the app has stop.",5
+2019,Love the app. Prefare it to the ATM card.,5
+2019,It was great,2
+2019,"What is happening with the mobile money system, I try to withdraw money but it's not going through why..... For weeks now...",2
+2019,Great,5
+2019,Cool app,5
+2019,Frustrating sometimes,4
+2019,Doesn't deserve a star,1
+2019,Enjoying it,5
+2019,The new update doesn't allow access to the fidelity FLIP account. Please fix it,1
+2019,Very user friendly and convenient,5
+2019,Love it,5
+2019,It that's no open when I finish installing,1
+2019,"I really enjoy myself with this app. Easy, convenient and tress free. God bless you",5
+2019,Exceptional,5
+2019,Very good app and I really enjoy it. It makes transaction soo easy.,5
+2019,Too many times of updating,1
+2019,Am very happy i can now transfer money from my Qatar mobile money directly to my fedility account that a plus 👍👍👍,5
+2019,Good,3
+2019,Very good 👍 and excellent app 👌 I love this app 😍,5
+2019,Please your app keeps crashing since morning,1
+2019,Good,4
+2019,Always glitching,1
+2019,Very good,5
+2019,Too frequent update of app.,2
+2019,Help us the customers save time,3
+2019,Nice banking app,5
+2019,Awesome app. Best I have seen so far.,5
+2019,Its a very good and easy to use app,5
+2019,Good,5
+2019,I like the new update,5
+2019,good app,5
+2019,Good,5
+2019,Great,5
+2019,This new update in not working on android version 4.4.2. It closes when you select account holder.,1
+2019,Very useful,5
+2019,The app is very useful,5
+2019,Can I open account from here without visiting the bank,1
+2019,Good,3
+2019,Cool,5
+2019,Incredible,5
+2019,awesome,5
+2019,Wow,5
+2019,Please can I get statement on my flip account?,3
+2019,I intall the app but cannot launch it. I keep getting UNFORTUNATELY THE APP HAD STOPPED.,1
+2019,Best,5
+2019,To complicated,2
+2019,Good,5
+2019,Fantastic,5
+2019,Fast and reliable,4
+2019,Excellent app,5
+2019,Easy to use. It appeared there were some limitations after the recent upgrade but thankfully all other features have included after today's upgrade. 👍👍👍,5
+2019,Very smart n easy to transact with,5
+2019,Best of all,5
+2019,Atm locations missing?,2
+2019,Very very good,5
+2019,Awesome,5
+2019,Very good,1
+2019,Good app,3
+2019,Very exceptional from the rest in the market Great job,5
+2019,I can't get access to the app,1
+2019,Great app. Very helpful!,5
+2019,Very simple and easy to use,5
+2019,Awesome app and very easy to use,4
+2019,Very good app,5
+2019,"Is really fast now,enjoying the new experience",5
+2019,Fine,5
+2019,Very helpful .,5
+2019,Good,5
+2019,Great improvement in mobile money app,5
+2019,Convenient for me,4
+2019,Nice and lovely to use.,5
+2019,I can't think of any other easy way. Thanks,5
+2019,For some unknown reason the simple useful option just to query account balance has been removed from this application. Why does fidelity think we don't need this feature?,1
+2019,Coool,5
+2019,This is very fast,5
+2019,Good,5
+2019,Great experience,5
+2019,Very good,5
+2019,Convinient and secure,3
+2019,Very useful,5
+2019,Bad,1
+2019,Great,5
+2019,Excellent,5
+2019,Great,5
+2019,Exceptionally good,5
+2019,Great app.,5
+2019,Improved with new. Good app,5
+2019,One of the best banking apps in ghana.,5
+2019,Very good,5
+2019,Powerful,5
+2019,Its very useful,5
+2019,Superm,5
+2019,Best app so far,5
+2019,Great app.. I love it.,5
+2019,The new features on this app is amazing...i can now be in my room and request for my official statement and go for it at any branch of my choice.The best thing is i can now handle my sms alerts without coming to the bank.i love this app.,5
+2019,"excellent app, very helpful",5
+2019,Great,4
+2019,Great app,5
+2019,The App is really good. Makes banking so simple and smart,4
+2019,Very helpful,5
+2019,This updated one transfer is not happening,1
+2019,Fast and easy to use,4
+2019,Good app,5
+2019,Good,3
+2019,Very good,4
+2019,This new update is amazing.. I love the user interface and the app works seamlessly.. Kudos Fidelity ❤️👍,5
+2019,Very helpful and convenient.. Kindly improve the user interface so that more options could be displayed once instead of being in a sub-menu,5
+2019,Thats a great App I love it,5
+2019,"My app is misbehaving this days, anytime I opened it the respond was '' Unfortunately app mobile has stoped",1
+2019,Very good,5
+2019,Good,4
+2019,Its the best,2
+2019,Likes it,5
+2019,Is a nice app,3
+2019,Helpful,5
+2019,It's a very good experienced banking app,5
+2019,"Wow best banking app ever, FIDELITY ALL THE BEST. It have a nice graphics and it easy to use even if you are illiterate. But i want to know why you can send money to all the networks but you can't send from any network to you account expect the network you use to register 😊😊.",5
+2019,"The app works very well, and a very good way or monitoring and managing your account.",4
+2019,Great,4
+2019,Best service. Thanks to the banking ICT,5
+2019,"Poor app. I made a transaction from mobile wallet to account ..So I approved the transaction on mobile wallet yet my funds has not been transferred to my account but has been deducted in mobile money.. I went to the app to see my history transactions..At the top it says ""transaction in progress"". What is this???",1
+2019,Great,5
+2019,Very easy to use. Now the name of a mobile money user is shown before sending money from the app.,5
+2019,Nice and convenience to use,5
+2019,I like it so much,5
+2019,The best,5
+2019,Good,5
+2019,"BRING BACK THE OLD VERSION. I Am Reviewing My Rating And Comment On This App, The Old Version Was Better, Everything Was On Point With Simple Arrangement, No Time To Waste, Easy Click, Till The December UI Enhancement Update, Now You Can't Find What You Looking For, Everything Turn Upside Down Just Because You Guys Want Us To Be Able To Change Wallpaper, This Is About Money, Having Space To See Wallpaper Is Not That Important. The Previous Version Was Far Better Bring Back The Old Version.",2
+2019,This is a good but not great app! Why can we not take screen shots of the transactions performed with the app. You can ask for a verification if you are worried about security. There is no option to share transactions which is what I need to do now!,3
+2019,Very convenient easy to pay easy to go,5
+2019,Reliable,5
+2019,Good,2
+2019,Good app so far,5
+2019,Complicated app Am transferring money from account to wallt Since morning up to date the money is not in yet but have been ditacted from my account,1
+2019,"Hi, I tried sending funds to a mobile money wallet which is not mine, since 12:44 today the person hasn't received the money while the deduction has already been done on my account and the only notice I have is ""transaction in progress"". I kept calling the customer care line via the mobile app and all I get is all agents are currently assisting others, I sent a message and I get no response. I'm well beyond tired of this really, if it's not one thing then it's the other please sought this out",1
+2019,Worst banking app....takes too much space than necessary and accounts being debited without the amounts reflecting during account to wallet transactions....and why is that ive to update before i can do any transaction.....the updates are too much if so allow us to use the apps without updating....why do you want me to delete all my apps before i can just access a banking app mtchww,1
+2019,All the time update and that is when you need the transaction most. So anoying,1
+2019,"I really enjoyed the old app until this new update came in. This software is full of bugs and wastes a lot time, everything or every action takes forever to load. Why?",2
+2019,"Very poor. Too Slow, just time wasting.",1
+2019,How can I transfer money from my account to wallet and you guys deduct the money but nothing shows in my wallet...this is unbelievable ..im very angry,1
+2019,"Thank you very, the app is better now",5
+2019,Swift,5
+2019,Good,5
+2019,Beta,5
+2019,Very helpful app. But there should be an option for cancelling pending transactions for more than 10 minutes especially account to wallet transactions that are in progress for long.,5
+2019,"Great app, now improved, new features added",4
+2019,I have been trying to activate but it keeps failing,1
+2019,App closes itself when I try to access it.,3
+2019,Great,3
+2019,Like,3
+2019,Wow,5
+2019,"Fidelity Bank, the best bank. No charges again. The app is also fantastic",5
+2019,Good and easy to assess,5
+2019,Very very good app and I love it.,5
+2019,Excellent,5
+2019,Great experience,5
+2019,Excellent. Easy to use.,5
+2019,Exceptional,5
+2019,"We get charged for the services we use the app for, then at the end of the month you charge us again for usage isn't that cheating?",1
+2019,Worst Bank App.,1
+2019,"Your updated version is not working on my Samsung Tab E. It is too bad,bring back the old version.",1
+2019,"I can't send money to any account or even mobile money since three months now , it always error on page . My current balance is higher than what I can see on the app.I have to updated the app today but still the same feedback . I have tried to reach customer service through the WHATSAPP no. but to know avail . Poor service and I need to send my family funds to support.",1
+2019,"What is wrong with this app?? I changed my Sim card for a moment and then switched back to my old sim. Now it tells me that my account is blocked! Ive called the fidelity help line several days without any answer!! Am really upset with this! If things are not resolved, I am definitely changing bank! What pains me most is that my salary passes through this same account I have with fidelity. I moved further north of Ghana for a contract and there are zero branches here in upper Brong Ahafo.",1
+2019,I am unable to login. I know I am not the only person suffering from this nightmare. I just opened a smart account hoping to use the app to do my transactions but now I am a stuck in the middle of nowhere. Please let your IT department get to work.,1
+2019,"Unfortunately, Fidelity mobile has stopped is the notification i get when i try using the app, what is really happening?",1
+2019,Splendid,5
+2019,Really made my life easier thumps up,5
+2019,Excellent,4
+2019,Upon my last update am not able to upload money to my mobile wallet.It normally displays unfortunately fidelity mobile app has stopped.Pls kindly rectify these problem because it stressing me.,5
+2019,Very convenient,5
+2019,Very good and helpful,5
+2019,Bad ~is app crashes,1
+2019,Good,5
+2019,Account balance not updated,3
+2019,Good,5
+2019,Nice app,5
+2019,The ECG PAYMENT OPTION DOES NOT HAVE A PREPAID OPTION ITS JUST THE POSTPAID OPTION YOU SEE. PLEASE DO SOMETHING ABOUT IT,3
+2019,Exceptional,5
+2019,Best app so far,5
+2019,"After the update, things has gotten bad, very bad, I am very disappointed with the new update version of this app. I advise you work fast in improving it, otherwise, fidelity is going to lose tons of customers.",1
+2019,"Nice ,but frequently requests for updates and cannot be used in such instances.",5
+2019,Great App by all standards but the new interface is a bit confusing. It's difficult to easily find the flip account balance.,4
+2019,"I will not even rate this app 1/10. It's most useless app. FBL customer service is the worst I've ever experience in Ghana. A simple transaction of moving fund onto my mobile money wallet became a nightmare,the transaction failed due to lack of basic info on the app. I'm still here almost 24hrs after the trx, waiting for the reversal of my fund. This will be my very last time of banking with you. All you know to do is to say sorry, sorry.",1
+2019,Fast and reliable app,5
+2019,Perfect but now I cant transfer money from account to mobile money account so pls help me,5
+2019,Very nice app,4
+2019,"useless app, always login out, cant even do transactions...very frustrated",1
+2019,It's so so frustrating and slow. The old app was more convenient...,2
+2019,"After the last update, I'm unable to send funds to my mobile wallet. The app keeps asking me to wait for 48 hours... And it's been well over a week. I tried calling your support line through the app and had to hold for close to 20minutes without any response aside the usual ""Our agents are currently attending to other customers"" 🙄",1
+2019,This app is awesome. Makes banking so simple. I love it!,5
+2019,Perfect performance,5
+2019,I love it,5
+2019,"New update very stressing and inconvenient.i have other products I've patronized. It just shows I have the product but shows no account information,details or balance. Something that's suppose to be at my convenience, I'm so disturbed that I'm in my way to the bank to seek clarifications.please do something about it.very disappointing",1
+2019,Nice app for easy banking,3
+2019,Best,5
+2019,"The new update keep crashing. Since the update, I've never been able to log in",1
+2019,Easy money transfer and receive,5
+2019,The app has become annoying... Transactions are being interfered with by update prompts and the app won't up date too... Hush.. It's frustrating,1
+2019,It seems my phone does not support the App. I need help,1
+2019,"It keeps on crashing, i have never been able to open it, why, very frustrating",1
+2019,Lovely,5
+2019,Please update the nap with your AGENT locations. Going to the bank is stressful,3
+2019,Awesome,5
+2019,Very convenient. It makes feel relax and do all my transactions with an ease.,4
+2019,"The new UI is below standard makes everything hard to navigate. Please in your next update please come up with a better UI than this, the previous one was more user friendly than this.",2
+2019,Excellent,5
+2019,Hh,5
+2019,I cant login in to the app Just bring another update or returm to the previous version Nobody asked for an update... If youre updating the app Update our money too...,1
+2019,"I loved this app till I updated it recently. If I knew it was gonna be this slow, I wouldn't have updated it. The UI has improved, kudos👍 But work on the speed otherwise everything else you've added is useless to me.",1
+2019,I can't download the app.,2
+2019,Good app...easy to use,5
+2019,Terrible app. Nothing works. Even contact us,1
+2019,Efficient,4
+2019,It's a nice application,4
+2019,Bad,1
+2019,Nice,5
+2019,Satisfactory,4
+2019,Very helpful.,5
+2019,Fantastic app,5
+2019,Very efficient,4
+2019,I have to pay charges when transferring money from mobile money account to my account and can't view my flip account on app because is from a different branch,3
+2019,Very good app. More convenient for banking.,4
+2019,Perfect app and very easy to use,5
+2019,App keeps crashing. All we are told is to visit the closest branch. Please fix the app.,1
+2019,"This upgrade has come as an inconvenience. Honestly. Now I cannot get into the app at all. Called the e-banking hotline, got a supposed reset but still cant get into the app. So exhausting.",1
+2019,Is not working,1
+2019,"This new update to the app is so disappointing. I suggest the tech team considers the customers when building updates to the app...it's not everyone who can afford a higher Android phone version, kindly fix this problem of the app which keeps saying ""fidelity app stopped working "" we believe with you",1
+2019,It serves the purpose at which i expected,5
+2019,I can't even open on my phone,1
+2019,Very convinent,5
+2019,I like it keep it up,5
+2019,Its not updating,1
+2019,"My app is not working again, I deleted it and am not able to download again",5
+2019,It's makes banking very easy,5
+2019,I still can't download the app oo,1
+2019,Very good,5
+2019,"After updating the app, i've been trying to send money from my wallet into the account... But the pending aproval message keeps saying ""you have no pending approval message",1
+2019,Awesome,5
+2019,Very good,5
+2019,Fantastic,5
+2019,Good,4
+2019,I am not able to update and transact business too. Update is running for too long.,3
+2019,I want to request for an account but seems its not working,3
+2019,"After updating, I can't access the option to send funds to mobile wallet. Also there are no options for Transfer of funds from local account to USD account and vice versa.",1
+2019,Thank you,5
+2019,Ix gud roff buh ma only problem Ix they add loan distin to it oooooo,5
+2019,Perfect update,5
+2019,This current update has a bug that prevents a user to log in. Kindly fix it for us as soon as possible because there are a lot of transaction we haven't been able to complete due to this. Thank you,1
+2019,Great app,5
+2019,Very good and provides all relevant information,4
+2019,Very useful.,5
+2019,"Please is the what's app working As upon several occasion ,no response there Kindly take notice of this and advise operator in there as is so frustration When you need a quick information or responses and the person only come online to read",4
+2019,Good and easy to use,5
+2019,Easy to use. Makes banking smooth,5
+2019,"Good, made baking easy",5
+2019,Easy accessible but takes time in giving feedback.. unlike the old version... keep it up!!,4
+2019,My account,5
+2019,very good,5
+2019,This must be the most disappointing update ever. It's three days now and I can't make a single transfer. Shush. It's stressing and becoming useless to update,1
+2019,Very convenient and secure. Transaction can be done at home. By this app i was able to publish my book: prison Christian Life.,5
+2019,Gud,5
+2019,Good,5
+2019,Life saver app. Easy to use and does not neccesarily require mobile data.,5
+2019,Looks and functions great,5
+2019,"Great and fast , easy banking experience....",5
+2019,After updating I cant send money to momo acct or pay anyone they keep replying cod 01 mesg ......,5
+2019,Very useful but dangerous,5
+2019,very fast,3
+2019,Can't even send money from my account again Why do u have to this n change everything is bad Pls do something about this,1
+2019,Superb and secured mobile banking app,5
+2019,"Always available when I need it. I love fidelity , but I love their app more . Thanks fidelity",5
+2019,Fantastic app,5
+2019,the app is working perfectly,5
+2019,I prefere the old one to this,1
+2019,Wonderful app,5
+2019,Very nice and customer friendly,5
+2019,Very helpful,3
+2019,Fairly good,4
+2019,Awesome,5
+2019,Not bad,3
+2019,Easy and convenient,5
+2019,UI of new update looks like a dashboard for some automobile system. Although I feel like it could be improved somewhat. Certainly has the potential to be more appealing. The idea of what it's supposed to have been seems quite promising. It's the altered icon I can't stand. That round-logo-in-white-square look is just terrible. Can we revert to the previous one?,3
+2019,"After updating the app I can have access to it,it tell me that the has unfortunately stop. This is so frustrating",1
+2019,Exceptional.,5
+2019,Loving the new App. It's fresh paa.. Great and awesome App. Very sleek and fluid. Fidelity never fails....lol,5
+2019,Not attractive,5
+2019,The app is not running on phone. I have error messages but no reply. I am stranded .Please help me.,1
+2019,good,4
+2019,App becoming boring. Why should do I have to update maximum every 3 days. I had to free up about 500MB space to update and still update wasn't successfully done after installing the update,1
+2019,Very good app.,5
+2019,Great very convienient,4
+2019,We got de best,4
+2019,Nice,5
+2019,Very good,2
+2019,Excellent,5
+2019,Very bad. Can't send money and all avenues to contact the bank yielded no result.,1
+2019,"The new interface is just wow. Displaying wallet name and payee management were features I was expecting to be added, you have done just that.",4
+2019,Cool,5
+2019,Good,5
+2019,"Very good banking app, easy to use and its fast also",4
+2019,"Good and easier to use. But recent update is not active when downloading, it always reads ""waiting for download"" but does not download.",4
+2019,It's quite disorganised and not easily comprehensible. Im finding it hard to do transfer to my MoMo account,2
+2019,"App can't open. there's no zero star ,I would have chosen that one",1
+2019,Good,5
+2019,I can't log into the new app it keeps giving the msg that verification failed and account locked. I just don't it! Do i need to visit the bank or what?,1
+2019,Good,5
+2019,It is not working.,1
+2019,Great app,5
+2019,Great,4
+2019,Good app,5
+2019,Good,5
+2019,Good Thanks,4
+2019,I feel safe my cash is in safe hands.love fidelity bank,5
+2019,Great,5
+2019,"Good,fast and convenient",5
+2019,"I installed the app several times but anything I tried logging in, the response was unfortunately, the fidelity mobile app stopped. This was feedback I always got anything time I tried logging in.",2
+2019,fidelity is giving us convenience in banking . good job guys. but mobile app should work in landscape mode too .,5
+2019,Kwegiwa,5
+2019,Very useful app.,5
+2019,Very good,5
+2019,Very excellent,5
+2019,Its very helpful. It will be best if it can be used offline because of network problems in remote areas,4
+2019,Just downloaded the app and it keeps crashing whenever i try assessing it,1
+2019,Good,5
+2019,Helpful,2
+2019,"Was great being part of of the family, Fidelity always the best",5
+2019,My fingerprint authentication is no longer working after this new update. Kindly assist.,3
+2019,Its keeps saying unfortunately app has stop,1
+2019,It's very easy and quick to access,5
+2019,I really love this app...Amazing performance..5star,5
+2019,Good,5
+2019,Good bank,5
+2019,Great service!,5
+2019,Fantastic,5
+2019,Convenient and efficient,5
+2019,The new upgrade is awesome,4
+2019,Is very fast and convenience in transferring money,5
+2019,Cool,5
+2019,"Excellent app, convenient easy and conforterble !!",5
+2019,Very poor,1
+2019,Good,5
+2019,Awesome app,5
+2019,Very helpful,5
+2019,Very secure mobile app,5
+2019,great,4
+2019,Good,5
+2019,Good,4
+2019,Does not update fast,3
+2019,Wonderful,5
+2019,Good,5
+2019,So far so good 👌.... keep it up,5
+2019,Excellent,5
+2019,Awesome App this One of a kind really impressed tombs up 🙌🙌,5
+2019,"It makes banking easy and fast but it usually request to update when u are at a middle of a transaction, means u have to start all over again",4
+2019,Cool,5
+2019,"Easily to use, great app",4
+2019,Great,4
+2019,Good,4
+2019,Super easy to navigate. Another thumbs up👍,5
+2019,Very good,5
+2019,Very simple and convenience. I don't have to walk or take car about 50m to do ma banking. l just need small data and do my banking wherever I go. Really amazing. Thanks to fidelity,5
+2019,Having problems accessing my account on app,5
+2019,Great performance,5
+2019,Good,4
+2019,The best mobile app,5
+2019,The app works well with no problems.Very useful and helpful,5
+2019,"After updating, I can't log in again on my Samsung Tablet. It always crashes saying unfortunately app has stop working. And its happening after this your updates. Please fix as I need to do some transactions urgently. Nearest branch is about 3 hours from where I work. So the app is everything to me....",1
+2019,U are always the best,3
+2019,Good,5
+2019,"It's a good app, works perfect. Bugs fixed. thanks",5
+2019,Very convenient,5
+2019,Amazing,5
+2019,"Great interface , easy transaction and the best internet banking app",5
+2019,Reliable,5
+2019,Good,5
+2019,Good luck,5
+2019,My app has stopped,1
+2019,Very reliable credential app,4
+2019,Great,5
+2019,It's incredible and reliable 😍,4
+2019,Excellent app offering convenient banking service ..,5
+2019,Best banking app,5
+2019,Best of alll.love it,5
+2019,Is very fast for transactions,3
+2019,Perfect app,4
+2019,"Very Brilliant App, I Love it. Keep it Up!",5
+2019,It's convenient n easier to use,4
+2019,Excellent,5
+2019,Very fast,5
+2019,Great,5
+2019,It a good app,5
+2019,Good,5
+2019,Nice APP. Very convenient.,4
+2019,"Just when I got used to the app, then an upgrade that requires more navigation. Not user friendly for those with limited aptitude tech related gadgets.",3
+2019,Excellent,5
+2019,"It's great using this apps, it convenient and reliable",4
+2019,It's the best,3
+2019,"Great app, but new UI is not attractive and professional at all. I was quite surprised it was agreed upon. The older version was way attractive, organised, appealing and smooth. This new one, not appealing at all",3
+2019,it's very cool 😎 love it,5
+2019,👍,5
+2019,Great,4
+2019,It is wow and prompt.,5
+2019,simple to use,4
+2019,Very good Thanks,4
+2019,banking made easy,5
+2019,"Best banking app I've ever seen. You don't update the app to regret, it's newer versions are always improved 🤝. I highly recommend this app to any Fidelity bank customer.",5
+2019,Good so far,5
+2019,Good,5
+2019,Super,5
+2019,Very useful app,5
+2019,Best App So Far,5
+2019,It good but they can improve on it,4
+2019,The new update doesn't allow me to request for funds. Poor update,3
+2019,The Best banking App in Ghana now!!!... So easy to use..,5
+2019,"The best bank, keep it up. I love it.",5
+2019,The app keeps crashing please fix asap,1
+2019,"Is it my phone or the app I've been trying to log in for over 24hours now but still can't. I keep getting this message that"" Fidelity Mobile app has stopped"". What might the problem be pls?",3
+2019,It's really annoying whereby the app stops working n wen download again it disturbs..telling you sim card locked..bcos that is wat am facing,1
+2019,"Nice interface, easy to use, etc. I just love it.",5
+2019,I never get it why I need to uninstall my app any time there is updated now I get even set up my account it closes after I enter the OTP code 😠😠😠,1
+2019,No need simply the best,5
+2019,"After i updated my app, it couldbt be acessed anymore",1
+2019,Easy to use and its fast 🤗🥰🔥,5
+2019,Thank you soo much . my account number have been received,5
+2019,Drug,5
+2019,Fidelity,4
+2019,It's cool,5
+2019,the update doesn't work for me. It just stops,1
+2019,"I have enjoyed the app, until the recent update. New features. Here are my issues. I use it on my iOs 1. On the transfers tab, i am unable to view 'send to other app users' even though it was there after the update, after a few ACH transactions, it doesn't appear any longer. I have refreshed and uodated the product to no avail. 2. Some of the completed transactions are not showing in the 'recent activity' log... 3. I am unable to add any one to the new 'payee' sheet.... It just doesnt work",4
+2019,", ,,,, , .m",1
+2019,My favorite bank in Ghana...... Accra central and tamale main branch are the best...,5
+2019,Awesome digital banking platform. A branch in my palm,5
+2019,Good,4
+2019,Great App,5
+2019,Wonderful,5
+2019,Superb banking,5
+2019,Good,4
+2019,Great except it doesn't work on tablets or you have to update it on other devices and transfer to the tablet. Fix it,4
+2019,Excellent is a very Good App And has help me alot,5
+2019,Lovely,5
+2019,"I really love this app easy to use and the best app in the market But would be happy if the approval for deposit can be a pop up message for you to enter your mobile money account pin to approve instead of dialling *170# to follow the procedure, because sometimes is annoying to go through that procedure to approve your payment. Thanks!",5
+2019,Great,5
+2019,I have started using this app it right forward even outside Ghana is works very well.,5
+2019,So far so good 👌,5
+2019,Great app,5
+2019,"I gave u four (4) stars because, u showed me love on my birthday which I will never forget. I have two bankers in my life including fidelity. The app is so simple to use. U can buy airtime frm ur account directly with noo worries the charges to any transaction is cool.",4
+2019,Convinient,5
+2019,Fine and soo honourable,5
+2019,It is 90percent good for me because fidelity mobile banking help me to get any amount I want at any where I am. And it also................,4
+2019,It's not functioning properly these days,1
+2019,It's a good app however I can't transfer funds from my Mobile Money wallet into my account. Please fix this.,3
+2019,Excellent,5
+2019,Very helpful,5
+2019,"Does the app still require that you should have your sim card in the phone before it functions? If yes, then I can still say the app is bogus. What if you travel abroad and you need to have your foreign number in your phone? Do you have to keep a cell phone and a particular number purposely for the app to function? Black mentality. In this 21st century when the westerners have travelled far beyond macintosh you are still there struggling. Lord have mercy.",1
+2019,"I unfortunately deleted the app and while reinstalling I'm getting a message that I'm already registered onto the system but I have forgotten my pin code, what should I do",3
+2019,Together we're more... They didn't left me out they helped me with my problem and now my family is smiling.,5
+2019,Good to use,5
+2019,Good,5
+2019,Convenient,5
+2019,Best mobile up i have ever seen,5
+2019,Very good easy to assess u don't need to visit the bank,4
+2019,The best and nothing else ❤,5
+2019,Using this app makes me happy to know how am paid...and what's goes on when am paid,1
+2019,Best,5
+2019,I sent money to another account up to now it has not reflected in the persons account.. What may be the problem,3
+2019,GOOD APP BUT....This app is good but the service charge on my current account per month is too high almost 6 Ghana credits bad.ADB is way too low just 1 cedi.Fidelity must look into that.,4
+2019,Perfect,5
+2019,"It's so cool i don't really need to go to the bank to deposit or use the ATM to cash out money; it so simple,Fidelity you top them all !",5
+2019,😗,1
+2019,Great app,5
+2019,Great,5
+2019,Perfect app,5
+2019,Easy and simple to use,5
+2019,Very reliable,5
+2019,It's amazing and very easy to use but one thing is that I can't transfer from my wallet to my account while roaming,5
+2019,Very effective,5
+2019,Always faster & reliable,5
+2019,"Can't access since I got a new phone , It tells me Account Locked anytime i try to login",1
+2019,"Anytime i change my Sim card my account get block and i can't be calling customer care service Everytime,so you got to do something about that and if you do i will give you 5 star for that",1
+2019,Great,4
+2019,"Pls i want to ask can i send money outside Ghana, can i register even i don't have fidelity account number",5
+2019,Execllent app,5
+2019,Good,5
+2019,Very good app,5
+2019,Wooe,5
+2019,Satisfied,4
+2019,The best,5
+2019,Excellent,5
+2019,Confidential,4
+2019,Fine,5
+2019,Is very good and easy to use,4
+2019,Excellent,5
+2019,Good,5
+2019,Easy to use,5
+2019,Not sure,4
+2019,I have installed it and whenever i put in my account number it say my account cant be fined but i just made a deposit in my account so i dnt get it why they are saying that. Wont someone help me out on how to sign in in the fidelity bank app am relly stock on it,1
+2019,Good,4
+2019,"U make lucky that there is not zero star,I would have rated it to you. U people didact 49 cedis in two days just for using this app.",1
+2019,Transaction failed ... account not found is what I keep seeing whenever I try to sign up to the mobile app.,1
+2019,Yes it possible to do something about Sims change before is too late it is affecting us. And why the app store can not send money to international Even now I reset my app but still there is no improvement I updated my app but it is not working Dey told me account requirement failed Do something for me now?,2
+2019,This is one of the worst banking apps I have ever used. It's always offline. Its doesn't update with online realities. What's the point having an app that doesn't work. Apu,1
+2019,Perfect app,5
+2019,Best,5
+2019,Please do i necessarily have to visit my branch before i can switch to 4 something something account before i can assess loan? I opened the account with kumasi branch but am currently working at kibi. What do i do please? And after switching too how many months can do i have wait before i can assess the loan please? By the way am finding it difficult to download the mobile app.,2
+2019,Superb,5
+2019,Cool,5
+2019,very convenient,5
+2019,not a perfect app,1
+2019,Good,5
+2019,It best in my experience,2
+2019,Please kindly update the app with auto rotating shifts in it.. I need auto rotate to operate this app on my phone.. Cos I have problem with my phone screen.. Thanks 😂,2
+2019,It has been very convenient and reliable,4
+2019,Give no network and learn how to behave,5
+2019,I love its,5
+2019,I love it,5
+2019,"I would've loved to give 5stars, except for the fact that this is the second time that I have transferred funds from my account to my mobile money wallet for a very urgent need, and to my surprise the deductions was successful but I didnt get the money in my mobile money account. The Customer service centre said it'll take 48 hours to resolve. Why not within 24 hours? I would rather you stopped promoting the use of the app if it took such a long time to resolve an inconvinience of this kind.",3
+2019,What is wrong with ur app. Anytime i install n I'm done keying in my details it tells me error account not found,1
+2019,Good,5
+2019,Nice futures i love it,3
+2019,Excellent job ... its very convinient,5
+2019,Finding it difficult to request my balance using the app. Why so?,5
+2019,Not bad,4
+2019,Love it...,5
+2019,If I want to register I can't why.,2
+2019,Very Good App,5
+2019,👌👌👌👌👌,4
+2019,"So I contacted your WhatsApp help number you gave me and the only answer I got was ' Your FLIP accounts have different codes so you cannot see them"". I asked how this can be resolved and they never replied my message even after 3 reminders. Disappointing service indeed!!!",1
+2019,Pls i am not able to use this app because anytime i try it tells me my account is not found affter entering all the necessary info. My account is a salary account,1
+2019,"I am Kwadwo Abraham from ghana leave at Techiman Municipal Bono East, The Fidelity Bank is doing great which can be reley on and keep your money save. I do love Fidelity Bank becuase of how the workers do attend to the customers and the way workers offered services to the customers in any time we need their help. Then as a customer i am proud of been save in this Bank, a bank that can be rely on. This from Kwadwo Abraham, a customer Techiman Branch. Go high Fidelity!!.",5
+2019,Fast and reliable app,5
+2019,Super fantastic,5
+2019,Great,5
+2019,No comments,5
+2019,Great,5
+2019,Good,5
+2019,Please how can I activate my account,1
+2019,"Very simple,easy and convenient",5
+2019,anytime l want to transfer money it should be available for me if there money in my account,5
+2019,So lovely,5
+2019,Great app ever in agency banking,5
+2019,"This app is very great, i just love it Banking with fidelity is awesome,Love you guys Thanks",4
+2019,easy for you balance and easy banking with them,5
+2019,Cool but the app should help to give account details of a receiver whenever we are sending monies to them.,4
+2019,Meaning of otp,1
+2019,This's disgusting!!! I can't access my own account?,1
+2019,"I can't access my fidelity mobile app anymore, the feedback is that verification failed account has been locked",2
+2019,I this app is very good for your business transactions,5
+2019,Owesome,5
+2019,"I went to the nearest bank to change my number used to creat the account, and I tried using the new number to login the mobile app but I only get message that 'number changed, account locked'..and I tried with the old number tho it says account not found. Why could this happen because am confused",5
+2019,"Terrible .got an error stating account holder not found and the customer service rep couldn't assist.she kept saying it's my phone ,its my data or I don't have credit. I didn't realise you need data and credit to operate the app.",1
+2019,Nice,5
+2019,"My account holder name is fauzan muzamil, I downloaded the app and upon verification of my account,the account has been locked due to incorrect pin I entered, please can u help me resolve it",2
+2019,How do I change my mobile wallet number on the app?,4
+2019,I wish i could get more information about my transactions in the app. Otherwise this is a 5 star app...good work,4
+2019,😎,5
+2019,please make the the app be able to work in landscape mode,4
+2019,great app by all standardst,5
+2019,Easy access,5
+2019,UI needs more improvements. Does what I need at the moment. Hoping to do more on app eg. Open new account and more.,3
+2019,I do not know how to access my statment,4
+2019,It delays. But good,2
+2019,Good,5
+2019,IM PLEASED with this app tnx,5
+2019,Easy to use,5
+2019,Good,5
+2019,Can't access the app,1
+2019,It's really good. But there's more room for improvement,4
+2019,"I downloaded this app and deposited GHC 50 into my account just this July, but they have deducted all my money leaving this GHC -0.19. I don't know why??",1
+2019,Nice,5
+2019,It's the best utility app I've ever used,5
+2019,"Your app is not working. I have an account and when i try creating it, it says Transaction Failed. Account not found. Please debug your code!",1
+2019,"How should my account get blocked whenever I change my data SIM? These SIMS are not even linked to my account. They are my data SIMS just as connecting to a home, office or public WiFi for Internet. This doesn't look to me like a security feature but a flaw in the app and if it is, DISABLE or you need to do some serious debugging. 😁😁",1
+2019,Good,4
+2019,It is well I like it,5
+2019,My fone got missing n I installed de app on my new fone .wen I enter my details it always tell me account not found,1
+2019,I cant enter my 16 digit account number,2
+2019,Very good and useful,5
+2019,Not downloading,1
+2019,Great,5
+2019,I really like the crevice,5
+2019,It's been a while I use my bank note and ATM card....because the app is good...,5
+2019,Good,5
+2019,Very useful,5
+2019,The best,5
+2019,Am having trouble trying to open my account. First I forgot my password and the account was blocked later itwas solved. Now my pin and each time I try to open I gets a message like transaction faild something went wrong.... Please help me out. Thanks,1
+2019,Very Good,3
+2019,Good,5
+2019,For some reason I keep requesting for e statements and it's not appearing in my mail,3
+2019,"I have an account already But after going through all the processes on the app, it keeps telling me Account cannot be found Please i need help",2
+2019,"Frane,locket",4
+2019,"Fast,easy and convinient",5
+2019,I have tried several times to download the apication but it doesn't seem to be downloading,1
+2019,it is good,5
+2019,please my account is locked can you please help me reset it,1
+2019,please I sent a message about two months ago that I have been trying to download the app but it's not downloading. till now its still not downloading. please help me out.,1
+2019,good,5
+2019,fabulous,5
+2019,Very flexible and reliable. Made banking more easier. Thanks Fidelity,5
+2019,smart,5
+2019,great,5
+2019,best,5
+2019,it always tells me my account is invalid whilst i have an account with fidelity is it a spam,1
+2019,this is one of the best mobile banking app ever,5
+2019,the app is very easy and good to but I think there are more features that need to be add to it like when you need to update your information. I have travelled out of Ghana and have problem with a transaction I made to my account and when I call know answer to my call and if someone to pick he/she will tell you we will get back to you and that is the and know one get back to you as they said. I think it's time your customer service back up.,2
+2019,Good,5
+2019,"Please I had a feedback that the feature ""Request funds from Mobile Money"" has been restored. But as at now, it hasn't shown on the app.",3
+2019,Excellent,5
+2019,I have an account but I still can't register the app. it tells me transaction fail anytime I try to register,2
+2019,i can't transfer money from momo to account,5
+2019,great,5
+2019,i wont intall,1
+2019,why have you removed request funds from mobile money? pls bring it back.,2
+2019,nice,5
+2019,The application is very easy to access transaction,5
+2019,I'm not getting the option to transfer money from mobile money to fidelity bank account,1
+2019,slow but sure,5
+2019,working fine now 💪💪,5
+2019,I don't know why I'm unable to create the banking account on the app. Whenever I enter my details and submit I get a Feedback as Transaction failed. Account not found. Fidelity please assist me with this issue,3
+2019,I love it,5
+2019,nice one,5
+2019,"Please I can't see the ""Request from Mobile Money"" option in the External transfer option anymore in this new version. Please why?",3
+2019,"why is “the transfer money from Mobile money account to the bank account"" option removed? any reason please?",3
+2019,"I alwyas transfer money from my mobile money wallet to my fidelity bank account through this App since there is no fidelity bank branch in my area, I tried doing same today but that option is no more available, could you please update the App? waiting for your reply",5
+2019,its someway some functions don't really work,3
+2019,i just love you guys everything is perfect in the app but please respond to whatsapp messages. Thank you,5
+2019,"Am disappointed in this app now, no more (Request from mobile money).",5
+2019,am trying to open the app but they keep on telling me that my account is locked,1
+2019,very good,4
+2019,why cant i use this app to send money from my mobile money into my account.......can you guys help me,1
+2019,it makes life easier,5
+2019,very okay very good and stable,5
+2019,"I have been banking in Ghana 🇬🇭about 10 years and my worst banking experiences is with fidelity bank Ghana, worst customer service and they are in crisis, they are showing treat like unibank before BOG took over.",1
+2019,It's a good App. I enjoy banking in the comfort of my home,5
+2019,Very good app,5
+2019,awesome,5
+2019,i cannot update this application,3
+2019,wonderful,5
+2019,i love it.good app thanks fidelity for this.,4
+2019,is easy to use so,5
+2019,good one,5
+2019,excellent. love your services,5
+2019,better,5
+2019,very good,4
+2019,very cool by y cnt we access our flip account,4
+2019,Transactions on Fidelity mobile app os convenient.,4
+2019,"fast, reliable and easy to use",5
+2019,gud,5
+2019,very good for transaction,5
+2019,The best,5
+2019,"any time i try downloading , wat apear on my phone is wrong code",1
+2019,It's such an awesome app. Makes checking up my account very simple,4
+2019,very fast and curing,5
+2019,"i was having an account with fidelity before i travelled out of the country and now i wanted to start using my account whilst still abroad, but my problem is i can't recollect my account number . please is there anyway you can help",4
+2019,Very useful,5
+2019,Good,5
+2019,kwakudankwah,2
+2019,This app is just the best among all. Easy and fast but i thought there's a menu for requsting for a loan...Any solution to that please,4
+2019,Ok,3
+2019,very good,3
+2019,I realy like this Fidelity app,5
+2019,easy and convenient,4
+2019,xplicit,5
+2019,Good apps,5
+2019,"I live far from the nearest branch yet I was forced to take vehicles and travel that far just to deposit money into my flip account, thinking that after depositing it into my savings and telling the agent to transfer it to my flip(since you can not deposit it directly to your flip but through the saving)only for the teller to tell me after I had left that I have to come again to get it done myself since my application is outdated and I can not update it why should it be so.i Av lost a lot",1
+2019,The branch showing there is Achimota and it keeps saying my account isn't found,1
+2019,am not able to register since i changed my phone.italwauys says errori hv reinstalled n installed the app several times .called 3355 n i always get the same result..whyy....??,2
+2019,Good app,5
+2019,i belive it secured,5
+2019,Exceptional App... reflective of current trend! kudos!,5
+2019,Pls check up dis app & fix all d bugs. everytime open it all I see is server error.,2
+2019,It's good kudos team FBGL....,5
+2019,Nice experience,5
+2019,Good,5
+2019,powerfulu,5
+2019,I CAN'T RECEIVED THE OTP AFTER I CHANGED MY PHONE.,4
+2019,I love this bank And the app is 😘,5
+2019,The app is good but it keeps asking me to update and delaying my transactions. Also if you could me see the details of the person my sending money to before I finally send the money it will be great,3
+2019,Awesome 😊😊😊,5
+2019,Good,5
+2019,I have uninstalled it on my phone but when back if i insert my pin is not responding,5
+2019,i downloaded the app today to open a smart account.but after going through the process it keeps saying transaction failed,2
+2019,very excited,4
+2019,Good,5
+2019,it make transaction easy,4
+2019,not sure,3
+2019,Nice movements but there is more room for improvement.,5
+2019,"Am opening an account, have given all my information now its left wit my account number which l dont have so how do l finish the application process.",1
+2019,Great,5
+2019,very very good,5
+2019,I complained about this on Twitter and I got no reply so I'm bringing it here. please let us have the security option of account blockage when there is a sim change. This business of us calling each time we switch sims to unblock the account is really inconvenient and time wasting. Please let us decide if we want that type of security or not. Thank you,2
+2019,Goodt,5
+2019,good app,5
+2019,please can i change my account type?? i want to change it if posible. i'm a student and my account is the RESERVE TYPE. its not helping me at all. i deposite any little amount i get and the bank also debite the account.,1
+2019,Good,2
+2019,"So when're you going to solve this ""service error. pls try again later"" issue. I'm very disappointed...",1
+2019,A plus for bringing banking to my door,5
+2019,When transferring to your mobile money it doesn't go at all and be giving you unwanted messages,3
+2019,loving the app.but it is difficult to use when you switch phones,5
+2019,ok good,5
+2019,Very very good app and simple to use. love it.,5
+2019,terrible service...not accessible and whenever i try to do anything it says error.,1
+2019,This app is not good at all anytime i tried to open they said transaction failed account not found..?,1
+2019,perfect job,5
+2019,excellent,5
+2019,No option for Salary account on the acount type,2
+2019,easy and convenience,4
+2019,great,5
+2019,Nice app,5
+2019,you are doing great job. im glad to believe with you,4
+2019,great,5
+2019,Ease of access,3
+2019,"fantastic app, very easy to use",5
+2019,can you please give me my account number,1
+2019,not able to access my account. requesting update of app?,1
+2019,I have trying to update the app since I could not withdraw money if bot updated and for the past two hours it's still on download pending. meanwhile my internet in intact. what's going on,1
+2019,😡😡😡😠😠😠😠😠😠😠😡😡😡😡,1
+2019,great,5
+2019,Convenient,4
+2019,this app is very convenient and very helpful.can u use this app to check your insurance account?,5
+2019,excellent. it's been an amazing experience using this app.,5
+2019,"a very helpful app to use, help you to manage and check on your account.",5
+2019,This is an amazing app for convenience. You have the opportunity to manage and monitor everything that goes on. The best bank that doesn't play with their customers. I can now get notified immediately there's a transaction in my account. Simply amazing.,5
+2019,very exceptional,5
+2019,nice using the app,5
+2019,good app,5
+2019,very good,5
+2019,Good app to use it,5
+2019,it is very helpful,5
+2019,good app,5
+2019,not satisfied,1
+2019,Perfect. I am trying to get a single fault to comment on. But still it doesn't give me the chance. Good app for all businesses,4
+2019,Good,3
+2019,good,5
+2019,fantastic,5
+2019,very good and easy transaction,5
+2019,Always you have to update before it can be access. I want to send money to my account and the app needs to be update before.,1
+2019,Ok,5
+2019,how can I be updating my app every 2 weeks... what kind of stress is this? its better i uninstall n visit the bank itself for my balance enquiry,1
+2019,Convenient app for my daily transactions and can be enjoyed anywhere in the world.,5
+2019,it was good,3
+2019,you are the best!!!!,5
+2019,Great app,3
+2019,good,3
+2019,best,5
+2019,"its really cool, its as if u got ur bank on ur phone...",5
+2019,Quite handy,4
+2019,not cool,2
+2019,very accurate app and easy to use,4
+2019,Good,4
+2019,is not opening,2
+2019,Nice one,5
+2019,okay,3
+2019,good,4
+2019,great,5
+2019,"it so difficult to creat an account..keep on saying transection failed, please see transaction details for error code and reason",1
+2019,very convinient,5
+2019,awesome,5
+2019,is the best bank ever,5
+2019,GREATNESS BANKING SYSTEM... NEVER LEFT NO CUSTOMER WITHOUT A SMILE ... BANK WITH FIDELITY BANK...,5
+2019,awesome banking app,5
+2019,Excellent,5
+2019,good,5
+2019,easy and convenient to use,5
+2019,excellent,5
+2019,cool,3
+2019,charges for transaction are too much,1
+2019,"it's ok to me because,i won't have to move all the way to the bank to deposit or withdraw... it's convinient",1
+2019,Good and must include investment menu,5
+2019,excellent,5
+2019,fast snd flexible,5
+2019,it's convenient just that the charges are too much.eachtime you do a transaction you are charged,3
+2019,it's easy to use and gives useful feedback,4
+2019,Great,5
+2019,Good,3
+2019,Very helpful for monitoring account n transaction,5
+2019,ah you guys paaa almost all the time I have to update before you I can use the app. that should be optional abi. I use ecobank app too and i can money anytime and update anytime I want.,1
+2019,very good,5
+2019,fast and quick. superb with high class socialism,5
+2019,Easy to use,5
+2019,Perfect,5
+2019,very convenient,5
+2019,nice n very easy to use,5
+2019,i love this app,5
+2019,excellent app,5
+2019,is one of the best bank,3
+2019,I waited for this update for ages. Now I can use fingerprint to authenticate.. Good job,5
+2019,awesome,4
+2019,The best,5
+2019,I love the app. it helpful and make things easier,5
+2019,Very Good,4
+2019,It's one of the best banking apps I have experience so far,5
+2019,great app,5
+2019,very good,5
+2019,best bank,5
+2019,so far so good best mobile banking ever,5
+2019,excellent,5
+2019,good,5
+2019,I really love this app,5
+2019,Great Experience. Kindly tighten the security with secret questions and answers,5
+2019,I really enjoyed using it,5
+2019,very helpful,5
+2019,Superb,5
+2019,it is a nice experience,1
+2019,very trusted,5
+2019,good,5
+2019,it's fast and convenience.I trust this app,5
+2019,very useful,5
+2019,fast and convince,4
+2019,enjoying this app,5
+2019,why one can't have acces to the account when the number used for activation Is no more in use for mobile money??,3
+2019,superb,5
+2019,Best Banking App...I Have Ever Used,5
+2019,frequent update is too much,1
+2019,I love it,3
+2019,The best so far,5
+2019,is nice keep it up,5
+2019,very good and helpfully,5
+2019,Great app,4
+2019,good and very useful,4
+2019,",c",3
+2019,some times it does not goes through when performing transactions,2
+2019,it works for me👌,5
+2019,Good,4
+2019,great,4
+2019,Best among the lot,5
+2019,wonderful,5
+2019,good,4
+2019,Very very good and simple to use and the best app so far,4
+2019,"Fidelity mobile banking is the best, my friends and family's please go to the nearest Fidelity office and open an account with them, please remember to download the Fidelity mobile banking because is the best and fastest way to receive money on your phone 😀",5
+2019,good and fast,5
+2019,excellent,5
+2019,Easy and fast to learn its usage I will recomend it to everyone,5
+2019,It's a great app. am able to transact business smoothly from America with out any hitches.,5
+2019,very easy app to use.,4
+2019,nice,5
+2019,exellent,5
+2019,satisfactory,4
+2019,Is good material or app but the space that it occupies and the constant updates needed is worrying.,2
+2019,my problem is why fidelity mobile charge,5
+2019,good,5
+2019,Excellent,5
+2019,Simply the best,5
+2019,this is cool but but the feature to confirm numbers and name you are transferring money should be added urgently,3
+2019,ok,5
+2019,Good,4
+2019,This is the best banking app,5
+2019,"updates are too much, one two update why?",2
+2019,"Thanks for this app, i rarely visits the bank",5
+2019,very good,5
+2019,"is the best to me, im able to solve my problems in time of need is an easy access to use. i will recommend for all Fedility uses",4
+2019,very easy to use and u don't even wants to go to the banking hall again,5
+2019,i cant even download the app for about three weeks now.,2
+2019,very good,5
+2019,very smart mobile banking,5
+2019,Super cool,5
+2019,Very Efficient Banking Functional App. Will recommend it to everyone.,4
+2019,great,5
+2019,great except for the frequent updates,4
+2019,Made banking very convenient,4
+2019,cool easy to use,5
+2019,Unimaginable Convenience,5
+2019,good,5
+2019,good service,5
+2019,"very poor, most transactions never go through especially 1000gh and above. only balance requests goes through sometimes",1
+2019,great app,5
+2019,I updated my app and its asking me to call u (Fidelity) coz there is a sim changed and needs approval from fidelity. Im abroad too. too many lapses.,2
+2019,Simply the BEST!!!! Fidelity has put the branch in my palm.,5
+2019,lovely,5
+2019,awesome app,5
+2019,Great,5
+2019,okay,5
+2019,Can you allow App users to make transfers from their Flip accounts in the next update? - That can come with limitations regarding the number of times or how a transfer can be initiated if a customer has the account running over 3years,4
+2019,interesting app,5
+2019,good,4
+2019,see,4
+2019,Great app. Love the convinience,5
+2019,the best mobile app,5
+2019,Very good n easy,5
+2019,It's simply convenient and the best!,5
+2019,I am not able to open the app since yesterday and the feedback is :A verification has been send to me but i dont receive any massage.,1
+2019,perfect app,5
+2019,smart and trust apps,5
+2019,pls fidelity I can't update my app i need your help,3
+2019,nice,5
+2019,good,4
+2019,Good,5
+2019,perfect,5
+2019,inter bank transactions are difficult. Good and helpful anyway,3
+2019,Awesome app,5
+2019,user friendly app,5
+2019,very quick and easy to use. its very accurate too,5
+2019,very helpful,5
+2019,Great and customer friendly,4
+2019,You guys are doing a great job out there.,3
+2019,quick response to question never tried it before,5
+2019,perfect,4
+2019,good,1
+2019,not impressive,2
+2019,super,5
+2019,Very Good,4
+2019,l have to update every mouth why,1
+2019,very good,5
+2019,"amazingly ergonomic. Fidelity Bank, Kudos!",5
+2019,very good.,4
+2019,Cool,5
+2019,good,5
+2019,perfect,5
+2019,great,3
+2019,Does using this app comes with a cost?? I updated my app and just realized that Ghc1.50 has been deducted from my smart account. I just don't get it..,1
+2019,good,5
+2019,Great bank at home,4
+2019,brilliant,5
+2019,it helps transanction easier. and it time saving too. infact it helps alot.,5
+2019,very cool but work on it,5
+2019,great banking experience,4
+2019,so far your app is best among other banking apps I have used in Ghana,5
+2019,superb,5
+2019,perfecto,5
+2019,excellent,5
+2019,its perfect. no long queue's,5
+2019,simple and easy,5
+2019,making life easy,5
+2019,simple interface. very easy to use to track funds in accounts. good job Fidelity bank .,5
+2019,The Fingerprint access option is fantastic. Great job guys...And the new fonts are coool,5
+2019,Easy to use,5
+2019,Very good,1
+2019,i don't understand why i just can't log in after I've changed my phone.. cant you just log in when u download the app the first time on a new device??,4
+2019,great app!,5
+2019,love this app to the fullest,5
+2019,Good,5
+2019,"very nice app don't even remember the last time I went to bank , everything accurate.",5
+2019,Love the new update. Makes the app look very clean and modern. Even though the white is a bit too much in the app.,5
+2019,nice app,5
+2019,Really easy and flexible,5
+2019,good,5
+2019,very useful 😉👍,5
+2019,very fast n aesy to access...,5
+2019,nice apps,5
+2019,good,5
+2019,it has been great and life made much easier with this mobile banking apps.,4
+2019,Awesome for transactions,4
+2019,not a bad app,4
+2019,exceptional among many,5
+2019,best bank app so far,5
+2019,super super Banking App.,5
+2019,excellent,5
+2019,good,4
+2019,very fantastic,5
+2019,good,5
+2019,perfectly fine,5
+2019,awesome,5
+2019,Great app. Always reliable,5
+2019,"It's a great app. Fidelity Bank, I'm really proud to be associated with you. Keep up the good work",5
+2019,Excellent,5
+2019,Good,5
+2019,best mobile app for Banking,5
+2019,its fast and reliable. Fidelity is the ultimate Bank .keep it up,5
+2019,Good,5
+2019,almost perfect banking app,4
+2019,good,3
+2019,"This app is making my financial management soo simple, thank you guys",5
+2019,awezome,5
+2019,Very Good,2
+2019,awesome,5
+2019,Nice app,5
+2019,very easy to use,5
+2019,So far the best banking app i have ever used,5
+2019,it works perfectly,5
+2019,Been great so far,5
+2019,The app always doesn't find my account.,1
+2019,Great app keep it up guys,5
+2019,"Difficult to register onto the app. I keep getting a feedback saying""account not found"".",2
+2019,Developers of Fidelity Mobile App are just so amazing. Thank you for your help.I am very grateful. I can now access the App with ease.👏👏👏,5
+2019,"I uninstall it two times now because, when it is few days and I tap on it it tells ne that the signatur doesn't much with the existing what and what. so unless I deleted it and redownload. please do something about it.",1
+2019,At first you can validate it after downloading which was faster but now the validation takes longer at your end,3
+2019,"Now, that's what I'm talking about! Adding a star more. Absolutely loving the update. New look, additional features like fingerprint login in. Kudos Fidelity, it has been a long time coming. Cardless features for 5-star",4
+2019,It's convenient and makes banking easier,5
+2019,best thanks,5
+2019,Good costumer service and communication .,4
+2019,Very good,3
+2019,"I keep receiving "" a device signature mismatch"" message. I will have to uninstall and reinstall to get it working again. Please fix this.",1
+2019,it is a very good app,5
+2019,is good banking with fidelity bank,5
+2019,cool,5
+2019,lhv received d moni.am grtful nd do appreciate,3
+2019,Now working perfectly... good job guys,5
+2019,"Easy, fast and convenient. I just love the app",5
+2019,I took the WhatsApp number from one of the reviews because I wanted to make an enquiry. I thought it was the easy way but I didn't get any response after typing all my problems and questions. please whoever is replying to your WhatsApp messages isn't doing a good job. it's been 24hrs and still no reply but it's marked in blue,5
+2019,"Hi, the app closes right after I type my password and tap on Log in.... Any solution?",2
+2019,very nice and cute,5
+2019,very bad its keeps stoping,2
+2019,"nice ,But add more feathers",4
+2019,Best Banking App on the market,5
+2019,"Best Bank in Ghana. I'm highly impressed with the changes, just like the United States",5
+2019,it really helps and I love it 😙♥️,5
+2019,havent been able to even download. always pending......,1
+2019,good,5
+2019,very good,5
+2019,easy to use and do transaction,3
+2019,Ok,5
+2019,your App got messed up on google pixel 3.. please fix and let us have a flexible banking experience... na moa bôn kraa dodo thank you.,1
+2019,is a good thing,5
+2019,"Anytime I try to activate my account on this app it says ""Error. Transaction failed. Please see transaction...",1
+2019,👍,5
+2019,the best,5
+2019,Best Ever,5
+2019,good as well,5
+2019,In fact am confused about how the app works because I have access my account not long ago but I have been told to register and my otp code is not available,3
+2019,Awesome,5
+2019,"i have rate it great service .am sorry .it a rubbish app always sending otp error , pls dont waste your data to download",5
+2019,perfect,5
+2019,I updated the app but since the update am unable to open the app. Feedback is ;Fidelity mobile just stopped any time i want to log in kindly assist,1
+2019,am registering but it said account number so help me,3
+2019,excellent,5
+2019,hmmmm am afraid about people review about this app ooooo pls fix there problem for them. i just installed my.,1
+2019,good for me and easy app,5
+2019,good application,4
+2019,"I have been having issues with activating the app. I've installed and uninstalled many times, yet to no avail",1
+2019,The app is giving me problems for some days now,1
+2019,lovely,5
+2019,best,5
+2019,great,3
+2019,very helpful,5
+2019,hmmm im now in 💯💯 smart account with VISA CARD😁😁😁😁,5
+2019,can't access account after update,1
+2019,"I don't understand why you keep deducting money from my account without my consent? whenever I deposit money into my Smart account through mobile money, I don't get the same about in my account, even when I don't use the app for any transactions for up to four months, I still get my money deducted in large amount when I finally deposit, why? I don't also think I had an agreement of such kind with anybody when I was creating this account, otherwise I would never had opened this Smart account.",1
+2019,pls where does my money go when i use the function that says get deposit from mobile money? i use that option thinking i was sending money to my account but my balance is still the same. how i do i reverse that transaction.,1
+2019,good,5
+2019,fantasic,5
+2019,app stops,1
+2019,SO good and fast💥💥💥💥,5
+2019,App forcefully closing anytime I open. Is it a problem related to the android version or something? What's going on with the app now?,1
+2019,excellent,5
+2019,very good,5
+2019,This app is amazing.I do all my transactions like internal and external trasnsfer of my money safely without any wahala. I recently paid my rent using this app to my landlords bank account in stan chart. But i only fear that it will lead to redundancy and people will lose their jobs.,5
+2019,its stupid that I needed to update my phone number to match the sim in my phone before i can access the app. why your app needs to meddle in my personal before it works buffles me . just pray i dont get you guys sniffing my phone while am asleep .,1
+2019,good,5
+2019,"i mistakenly deleted the app on my phone. ive installed it again but guess what it cant open.""unfortunately, Fidelity mobile has stopped."" Thats what it keeps telling me. whst should i do?",4
+2019,Better,5
+2019,good,3
+2019,best banking app,5
+2019,an excellent apk,5
+2019,"it very Good, it helps me a lot",5
+2019,excellent,5
+2019,simply extraordinary,5
+2019,good,5
+2019,good,5
+2019,"Perfect app... Makes savings easy, now I can order cheque book, transfer to my FLIP and do all my internal transfer right in my comfort home without stress nor charges.. Good work done FIDELITY",5
+2019,"This app is ok when you're loged in sucessfully. It always gives issue when a first timer wants to use it. I always have to go to the Bank to have it worked on. there should be an option to resend OTP though is there but not functioning i had this issue and i have to uninstall the App and install it severally even as at that i stil cant complete the signup process. Account cant be found, whole lots of issues even crashing. Please improve on it.",3
+2019,activation failed,5
+2019,Good App maintain it,5
+2019,very very poor,1
+2019,fairly good,4
+2019,good,5
+2019,stopping sometimes,5
+2019,I really love this app the best way I can access my statment world wide and well as performing transaction in or out of Ghana. Thumb up 👍👍👍,5
+2019,Good,5
+2019,very good app,5
+2019,Please I cant access this app. kindly assist this app use to work perfectly but dont actually knows what happened suddenly. kindly treat as urgent. thank you,2
+2019,Pls make app page rotatable,3
+2019,"I always got a ""service error"" response when i opened the app. But i was contacted shortly to be helped by the developer. it's working perfectly now.",5
+2019,good,2
+2019,wondaful,5
+2019,I get most of the things I need from this beautiful app,4
+2019,This is it! I can't wait to tell love ones to use this fluid app. Kudos!.,5
+2019,Good,4
+2019,The external transfer has been rectified. The e-bank statement is now the issue.,3
+2019,I can't activate it...it keep telling me transaction failed all the time,1
+2019,the easiest banking,3
+2019,The app keeps crashing..,1
+2019,good,5
+2019,Great,4
+2019,i want to activate my count for me,1
+2019,Why can't I sign-up for the service tried a couple of times still can't sign-up,1
+2019,good,5
+2019,Good,5
+2019,the best,5
+2019,nice,5
+2019,"I open a smart account last month and I've being trying to use this mobile app and from then up to now, all it gives me in failed attempt, failed OTP and service time out. Giving me headache cause I want to link my momo to my account.",1
+2019,"I think its a great app which makes transaction easy without having to be at the bank in person,although it took me so much stress to setup... But so far so good",4
+2019,"easy, fast, and good for me",5
+2019,Good and helpful application. Great application,5
+2019,better,5
+2019,misbehaving recently March 2019,2
+2019,i am having problems in accessing this application for the past few days and it is tearing me apart because i am not in Ghana and this application is the only means of accessing my account and making financial transactions .. please kindly remedy the situation for me thank you for responding to my complaint but i have sent numerous messages to the whatsapp line and no response have been provided,3
+2019,perfect app,5
+2019,Very useful,5
+2019,please what's the mobile pin ?? I was asked to create a mobile pin,1
+2019,"Since i updated to the current version ive been unable to open the app. immediately i put in my password it says "" unfortunately fidelity mobile app has stopped"" . ive called and lodged a complaint with the customer service and ive been made to uninstall and reinstall the app several times but its still the same. Can you please fix it as soon as possible. Thanks .",1
+2019,perfect,5
+2019,Fidelity please fix your app....i cant top up my phone with airtime,4
+2019,"very fast, simple to operate, thumbs up",5
+2019,exellence,4
+2019,You have to uninstall each time your otp code expires. That's bad,2
+2019,The best app so far,5
+2019,Pls is it possible to monitor tbills purcahsed at Fidelity Bank using your app?,5
+2019,the best app ever,5
+2019,very lovely,5
+2019,perfect,5
+2019,nice,5
+2019,Nice up i enjoyed using it.just ordered some check book,5
+2019,The best app so far,5
+2019,superb,5
+2019,bad getting worse now,1
+2019,so far so good,4
+2019,Very useful,5
+2019,superb,5
+2019,good,5
+2019,I don't have account with your bank. please can you create account for me,5
+2019,standard way of modern banking... yes sure.,5
+2019,please how long will it take to update your account after sending money from your mobile money account to your Fidelity account. using the app (external transfer),4
+2019,waste of data and time...u can't even sign up,1
+2019,"for sometime now my app has been messing up.the moment I put in my password,it says the app is not responding.",2
+2019,this app is giving me a hard time,1
+2019,Wooow,5
+2019,fast and convenient thump up guys and your customer service is one of the best keep it up cheers!!!,5
+2019,Awesome,5
+2019,nice app but needs improvements,4
+2019,They offer good service. keep it up..,5
+2019,Good app,5
+2019,"Hello. Your app hasn't been working for the past 3 days and you know the urgency of this. You asked we send a complaint to the WhatsApp number. I did and up until now you haven't replied to any of my messages? If there is nothing you can do about this, just let us know and provide an alternative for us. This is frustrating. Thanks  ===Update==  To anyone who hasn't figured this out yet, there is a workaround. Simply downgrade the app to version 5.3 (Jan. 31, 2019) until they resolve the issue.",3
+2019,Convenient and efficient,5
+2019,good,5
+2019,Can't login after the update it's realy frustrating ........And online banking those not work on the home page of website.,3
+2019,great experience,5
+2019,easy location but not enough parking space,5
+2019,Accessible,5
+2019,The mobile app has stopped,1
+2019,good and easy to operate,3
+2019,good,5
+2019,best experience ever..good app,5
+2019,Not bad,5
+2019,Great convenient app,5
+2019,Please this app close unexpectedly. Kindly work on it.,1
+2019,"Very fast, safe and reliable, thumbs up!",5
+2019,Why do I always have to log in twice before I get my current account status,2
+2019,app keeps telling me transanction error,1
+2019,cool banking made easier,5
+2019,"don't understand this anytime i try logging in , it keep tell me signature mismatch, its creating an inconvenience for me. hi, im trying to transfer funds in to my momo wallet, it keeps telling me transaction failed.... kindly help its an emergency please",1
+2019,Good platform for banking,4
+2019,"am trying to create my account,but it keeps informing me transaction is failed. I should see transaction details for error code and reasons... Please help me to create it....thanks",2
+2019,"I have tried twice downloading the app but haven't succeeded. It gets to 89% and it gets stuck there like forever. Pls get to work on your app, it's wasting the data.",1
+2019,love it,5
+2019,i have received OTP number and filled all the necessary requirement on activation log .It tells transaction failed and account not found.,1
+2019,i tried opening a account through this app but it kept asking me my account number before proceeding to the next cridentials but i dont know the account number thier requesting for... i cant go to your bank thats why wanted to use this app so do something about it,1
+2019,good,5
+2019,it's good,5
+2019,Fine experience.,5
+2019,very helpful,5
+2019,Good and it helps a lot,4
+2019,im entering the the four new pin code but they said the pin is 6 digits but there is only 4 pin digits,1
+2019,Good,5
+2019,right now I installed the app and I enter my account number and is not fund,3
+2019,"this app was good for me until now is not working properly.I keep uninstaling and instaling all the time because it get to a time it wont open.saying""device signature mismatched""....have to uninstall and reinstall again.Am kind of fed up",2
+2019,very nice app it helps me a lot,5
+2019,Awsome and easy to use😘😊,5
+2019,so far so good,5
+2019,awesome app ... it's a bank on ur fon... nice one.... u can do everything....,4
+2019,"Why do i get th satemnt ""signature mismatch ""? and because of that i have had to delete and download the app 7 times. so when i download it works for a day or two the comes the message ""signature mismatch"" I am even tired of this ! it wasnt like this ....what happened ? Fidelity Bank !",2
+2019,convenient,4
+2019,"i have been having a problem using the mobile app for the past two weeks now. I called your office hotline and i was told that you will reset the app., and later called that i can now access it but unfortunately I can't even after i have uninstalled and installed again.",1
+2019,I'm trying to send a friend vodafone airtime from my fidelity account but it's not working after 8 tries. please fix it.,2
+2019,fantastic!!!,4
+2019,I've registered and up till now i have still not been confirmed,1
+2019,its very good,5
+2019,Good,5
+2019,"App is very convenient but, it seems devices running kitkat are no longer supported because of the prompt to allow permissions for sms and calls. Could something like this be taken care off in the next update?",4
+2019,"please fidelity, i can not even sign in to my account. i opened my brach at lapaz, but when i choose GWBLAPAZ, i had this message that "" Error Account not found"" please help me....",1
+2019,good app for fast transactiom even from germany i always transfer money yo people,5
+2019,I cant simply log in to my mobile app now please what has happened to the app.. it always tells me I will receive a verification message but yet no message.. I can't simply log in now.. what's wrong please,1
+2019,good,5
+2019,please I'm trying to do my activation and I'm getting failed all the time why is this,1
+2019,good,5
+2019,"Good job guys. However, i am expecting that since you are one of databank's partner banks, its account will be included as your mechants so that deposits can be made through the app.",3
+2019,pls I can't activate after downloading and am been asked of error code,1
+2019,"The app takes too long to install...since afternoon,de app is still loading ....why",3
+2019,l am very proud you am using my husband email,5
+2019,"it always gives me...service error, try again later....so annouying",2
+2019,Good 👍,5
+2019,great work,5
+2019,Pleasant,5
+2019,It's difficult to setup. otp not coming and aside customer service representatives not helping solve problems.,1
+2019,nice,5
+2019,nyc app,5
+2019,good,5
+2019,How can send money from my mobile money wallet to my accounts,3
+2019,excellent Apps,5
+2019,awesome app but i always have to uninstall and reinstall because after sometime when I am trying to log in i get error message signature not matched,3
+2019,"I love this app, it easy to use, easy to send and retrieve too",5
+2019,"Easy to use, safe and fastest",5
+2019,pls I need ur help I want to send money from my mtn mobile money to my bank account but I don't know how to go abt,1
+2019,good but at time the app is misbehaving,5
+2019,very cool,5
+2019,It's kool.,5
+2019,good,4
+2019,This is the best mobile App used so far. Keep it up guys. you are doing well.🤗,5
+2019,i hove a account in your bank i want to opein mobile account hep me,5
+2019,Very helpful,5
+2019,"I love my Fidelity Mobile App, it's simply the best .",5
+2019,This app has made money transaction very easy for me. I can track deposits made into my account and easily check my bank balance. And oh buying data and call credits has been made very easy. Thank you fidelity for bringing banking to our doorstep.,4
+2019,Am always satisfied with your services,5
+2019,i love this app. i have access to my money any where at any time. thanks fidelity for making banking easy for us.,4
+2019,"Can't open this app on my new phone. I get a message that says ""device signature mismatch"" can you help rectify this problem.? Looking forward to hearing from you soon. Update! Fidelity called me to uninstall my app and re-install it again because they've resetted the settings over there. I did so but the problem still persists. I really need this help",3
+2019,i can't access with it they keep on telling me account can't be found but my account details are all correct,1
+2019,please am unable to use it. it gives an error message. any help,2
+2019,Having challenges setting it up,1
+2019,since yesterday I have been trying to send money to a friend who is a fidelity account holder but all efforts yielded nothing,4
+2019,the app wasn't working on my new phone so I downloaded a new one but it's not going through .,2
+2019,"please this app is given me a problem I can't open again When I try opening it keeps on saying"" that Divece signature mismatch with Existing application;; please help me out",1
+2019,great app,4
+2019,best app easy to use and convenient,5
+2019,good and conv,5
+2019,pls were the password is my problem i have done it but still is not connecting they say it don't match,1
+2019,very good and easy to use,5
+2019,very good,5
+2019,can't seem to transfer money from my acc. to my MoMo wallet.,3
+2019,too bad it goes through once a while,1
+2019,Exceptional. very Fast,5
+2019,"It's simple, easy and convenient to use. I love it.",5
+2019,"Its One of the best and simplest way of making transactions on mobile phone, for about more than a year now i hardly go to the banking hall to deposit or withdraw money. I recommend it for everyone",5
+2019,It's very helpful,4
+2019,Convenient to use,4
+2019,"Very excellent app Thumbs up, team Fidelity",5
+2019,easy to use and fast transaction,5
+2019,i typed in my account number and it keeps telling me account not found while i have an account too.,1
+2019,"Hi Am Pledgyna..i just downloaded the app and anytime I tap on the icon it keeps telling me ""device signature mismatch""and I contacted the watsap line but still no reply or help. Due to this I have never been able to access the app..",1
+2019,The app doesn't work on my galaxy a8 plus device. please help.,4
+2019,terrible,1
+2019,"even now, the app is not working",5
+2019,Was enjoying it initially till I reset my phone and had to re-download the App. I've been having problem logging - in ever since. I'm pretty sure I forgot my pin. How do I reset my pin?,4
+2019,good,5
+2019,I can't do any transaction using these app....the number available is not working either,1
+2019,an amount was deducted from my account which I was soo disappointed in the up because there is no receipt backing my issue. I don't trust it for transactions anymore,1
+2019,good,5
+2019,"It was working fine till some few months back it started messing up with the same error message. ""device signature mismatch, exiting application"". I've reported it severally to a branch and it seems error isn't known yet i see similar reviews with same error. please fix it else I'll be forced to move. thanks",2
+2019,Awesome,5
+2019,I love it,5
+2019,easy and convinient to use. no need to go to banks akways.,5
+2018,am really sad i dont know why anytime i put money into my account and i dont use it for an hour the app will take all the money i place inside my account what is that very bad,1
+2018,Very convenient and easy to use anytime anywhere,5
+2018,"I can't access my account because I forgot my username and do not know how to reset it, I messaged the WhatsApp team but no one is responding to me and I can see my messages is being read is painful when you been ignored. poor Service",1
+2018,"I tried several times to transfer money from account to different account and doesn't go through, I even tried to transfer the money to my mobile money account also Doesn't go through, and now the app doesn't open again, why all this",1
+2018,it was working well until recently it now dysfunctional. out of service. it's really a boring experience in the past 2 weeks.,1
+2018,So much errors so has to reset very often,4
+2018,please i have a fidelity account and now am outside the country so how do i get info about my account,2
+2018,I recently reinstalled the app on a higher version of my phone (Huawei Y9) however I can't launch the app. Error message reads device signature mismatch. What could be the problem????,5
+2018,can you give me a helping hands on how to sign in,3
+2018,Good app,3
+2018,I need to access my flip account.app says i should update its been weeks now still updating. Kindly sort me out,1
+2018,Nice,5
+2018,It's fast,4
+2018,Can't activate my account,1
+2018,What is OTP? I'm having difficulties signing up,1
+2018,I hate this app I have downloaded the app when I try to register it said transaction failed see error code for reason,1
+2018,"Best App Ever for account, mono and convenience all packed in one! Great",5
+2018,easy and good app,5
+2018,why does the app keep messing up.....I download and later i can't use it ...why,1
+2018,Thanks,5
+2018,"I keep receiving ""service error, please try again later"" message anytime I try to use the app",2
+2018,Good,5
+2018,Good,5
+2018,I'm finding difficulty in opening the app,3
+2018,"It's secure and awesome. I just wish the charges are reduced a lil,lol😁",5
+2018,I have been trying to download this app for the past one month without success,3
+2018,Is the best,5
+2018,I love it but l can't download it on my itel tablet,5
+2018,I love it,5
+2018,With this app banking with fidelity has being made very simple easy and convenient,5
+2018,Is true,5
+2018,sometimes updating is difficult in my area,3
+2018,Fantastic app.,5
+2018,For now I'm OK with it,3
+2018,Scam my boy,5
+2018,"The app is no longer working on my phone. Anytime I open it a message appears ""devices signature mismatch existing application"". You must fix it or I close my account.",1
+2018,"Great app, convenient and simple to use. I just can't add my flip account (with same name account name) which I opened with a different branch. The app will get 5 stars if this issue with multiple accounts is resolved.",4
+2018,"For now to me, it serves my purpose.",4
+2018,The upp is not working why,5
+2018,Updated this up on 20th Nov and asking me to updated again. U log in a few seconds u r told ur tym is up,2
+2018,Proper transfer from external account to internal account,5
+2018,Can't access my account. Keeps telling me approving verification wait for awhile or exit App,1
+2018,Good,5
+2018,Good app by all standards thou it has one or two challenges. Plz can't log in for sometime now cuz I've forgotten my password. Plz help,3
+2018,Fidelity is always a good banking experience. Great app,5
+2018,It is ok .But i Have problem with you guys corncerning some one using your bank to receive salary as for that u've being keeping the salary with you for too Long why?,3
+2018,Good,3
+2018,It is very good for accessing Bank accounts and some other money transactions.,4
+2018,Is very important for me,5
+2018,Great work done so keep it up,4
+2018,Good App,5
+2018,Good,5
+2018,Great n wonderful app .. U have ur bank in your pocket,5
+2018,Conviniet. Proactive downtime notice,4
+2018,I think is best,5
+2018,Good,4
+2018,Very helpful,5
+2018,Very good,5
+2018,I have been requesting for e statement but it does not work,5
+2018,Too slow,2
+2018,"It's cool,that's all I can say for now cos since I started using it I av not encountered any obstacle",5
+2018,It always asked you to update,4
+2018,The app is very helpful to me,5
+2018,Very good App,4
+2018,It is a good app,5
+2018,Massive,5
+2018,Really good I can comments,5
+2018,Simply world class!,5
+2018,Is very good,3
+2018,Easy to use,5
+2018,Try to let the name of a recipient of a momo transaction be visible before transaction completes,5
+2018,Solid App,5
+2018,It's very helpful,4
+2018,Reasonable app.,5
+2018,I love fidelity bank,5
+2018,I think it's great. Can be better I believe.,5
+2018,I mostly use it mobile money and it's good,3
+2018,Amazing,5
+2018,Makes banking easy,5
+2018,Good interface,4
+2018,Its good,5
+2018,Awesome app.,4
+2018,Its easy to use.,5
+2018,The apk can't update,5
+2018,Its Awesome working with you,5
+2018,Is a good application.,5
+2018,I haven't tried sending money to outside Ghana but I think is cool and nice 😊,5
+2018,"I think it's easy, faster and safety.",5
+2018,Fools,5
+2018,I always had problem with the network.,5
+2018,Beautiful,5
+2018,The external mobile money transfer feature should include reference column where the sender can attach some sort of evidence.,4
+2018,I think it's the best option when it comes to mobile banking it can be used even if you have no data connection,5
+2018,"Fast, simple to use, appealing GUI. Classy from Fidelity. Kudos!",5
+2018,Great app,5
+2018,OK,4
+2018,"Very good app, no need to be at the banking hall at all times. Thanks to Fidelity Bank.",5
+2018,Good,5
+2018,Good services but I will be great full if you can let the details of the one you are sending appear for you to be sure before you finally send the money.thank you,4
+2018,Very good app.,5
+2018,It's great....does what it says.......,5
+2018,It's user friendly app and i love it,5
+2018,Services rendered is fair.,3
+2018,It's very helpful. My only problem is that sometimes there's a delay in transaction,4
+2018,Very good app. User friendly,5
+2018,I like it,4
+2018,Served customer need,5
+2018,"Good app, am really enjoying it. Kudos to the management and staff of Fidelity Bank",5
+2018,I'd it can work on offline and online,5
+2018,Dope,5
+2018,Great,5
+2018,Cool,4
+2018,Very good and easy to use,5
+2018,It's very fast and easy to use,5
+2018,It's ok,5
+2018,Best Banking mobile app in the system,5
+2018,Perfect,3
+2018,Good,4
+2018,details of completed transactions should be displayed when requested,4
+2018,Works very well,5
+2018,Is the best and easy to use,5
+2018,It's great... user friendly,5
+2018,Best,5
+2018,It should be improved,5
+2018,Very good,3
+2018,It's a cool app,5
+2018,It's really exciting banking on this App. Kudos fidelity,5
+2018,It makes banking so essay to save in a Bank,5
+2018,The best so far,5
+2018,It's smart and cool. My first time of commenting on an app.,4
+2018,Keep it up,5
+2018,Good,4
+2018,I think is the best mobile banking app,5
+2018,Stop charging clients unnecessarily on user fees,4
+2018,"I like the app so much and I believe it will continue with new update. One thing I wish if it is possible to help us is to create a platform that can fill information for example if I want to redeem my Flip Account, I will just fill in on the app and get the money ready. And also someone can register or opening account for someone on app",5
+2018,"Great app. Please keep it secure, Fidelity. Thanks",5
+2018,Co,4
+2018,Very bad,1
+2018,Good,5
+2018,Splendid,5
+2018,Very useful and convenient,5
+2018,I have tried several times but the response is account not found,1
+2018,Excellent service,5
+2018,"I can't even view my account type on the app,but the card that was given to me indicates that it is a smart account, so what's wrong? Because of that I can't use some part of the app because it will request for account type, please check it",1
+2018,It is easy to access,3
+2018,Awesome,5
+2018,Very swift and great customer service. Well done Fidelity and keep up the good work.,5
+2018,Great app and recommend for each and everyone . We believe in Fidelity BANK,4
+2018,"Great App, like it",4
+2018,Banking with you is Good but interest rate is low with saving,5
+2018,"The app was very useful to me first but now I had a problem with my phone and I reinstalled it and I am unable to login again, they ask for OTP code which is never sent to me even though I request for it.",5
+2018,This app is awesome. I can transfer money from and to my account via momo without necessary stepping to the banking hall.,5
+2018,Very good,5
+2018,Great,5
+2018,It is saying my account can't found,1
+2018,This app is very good,5
+2018,Can't update my accounts,3
+2018,Cool App,4
+2018,It's the best app In the market.,5
+2018,The app keeps crushing after every transaction and I'm always required to restart the app,4
+2018,I had the app activated at one of your branches I never used it till two weeks later where I forgot my password and they said my account has been blocked. I've been the my branch several times but the app is still not working pls help,2
+2018,Very user friendly,5
+2018,The app is awesome,5
+2018,I opened a FLIP account and was told i will see it in my personal account it the app... But I can't see anything and it's being more than 2weeks now..... Maybe I don't know how to check can anyone help me through,3
+2018,It's the best,5
+2018,Love it... Very nice,5
+2018,Easy to use and portable Keep it up but please updates will help,4
+2018,I love this app easy to use,5
+2018,You do all,5
+2018,It's very helpful to me,4
+2018,Am very okay with the app,5
+2018,I really love ir,5
+2018,Very good app,5
+2018,Perfect 👍,5
+2018,"I think this app is great. Anytime I travel out of Ghana, the app doesn't open. I have filled a form at the bank and also complained on the WhatsApp platform but the issue is not resolved. Can you help me?",4
+2018,Am now creating it BT anytime I try to submit it dey will try me transaction failed.,1
+2018,Very Good Banking App So Far..Well developed,5
+2018,Anytime I try activating I receive a message that the branch is not correct,3
+2018,Good but I should have the option to print as well.,4
+2018,This app only loads and comes to say failed action. Account blocked. What a useless app. Fidelity app is a waste.,1
+2018,Great,5
+2018,Everything works great. No problems at all.,4
+2018,"I updated the app and reset it and now it says ""transaction failed! Account not found""",1
+2018,I can't convert money to any currency,5
+2018,"Plz, any time l try to complete the transaction, they will tell me my account can not be found, what that's that mean....?",5
+2018,Been trying for months now to add my fidelity account but to no avail. So what's the purpose?,1
+2018,Easy and accessible app that brings banking to our door step.,4
+2018,Having challenges,3
+2018,Has improved my life,4
+2018,It's a great app,4
+2018,Nothing,5
+2018,More to learn about it,5
+2018,Simple and fast to use. The mobile money feature is also extremely useful.,5
+2018,Its a nice app,5
+2018,"I really appreciate the app, because it gives me total control and access of my account anytime, anywhere.",4
+2018,Why is that when I type my password they say error.,1
+2018,Love it.. waiting for upgrade😁,5
+2018,A good App,5
+2018,Convenient,5
+2018,Awesome,5
+2018,"After i went to the bank yesterday to complete the activation, i have tried sending money to my mobile money account severally but they keep on telling me to go to the nearest branch for activation. Whats going on",1
+2018,"The app is so amazing, banking at your finger tips just got better. But i think one should be able to fully open an account with the right digital documents and details, via the app without having to necessarily go to the bank. #Greatjob",5
+2018,Very cool,5
+2018,"It's a very good app, it has help me slot, where ever u goes it works perfectly",4
+2018,It saves time and money,4
+2018,Very useful,5
+2018,"I have tried several times to open this app, but I tells me transaction error and I have tried so many times",1
+2018,Love this app. Makes my banking life easier,5
+2018,"Trying to activate,,,but they r telling me transaction error How possible All details r correct too",3
+2018,Cool application and simple to use.,5
+2018,Please what is the referral code,3
+2018,I couldnt activate so I visit the bank. after I was told it will work I got back home and yet it was the same. I was later called to be told my birthdate wasnt what they have so I should visit the bank again which Im not sure I will do after a long journey just to get to the bank. I have given them my details and they can just change it for me.,1
+2018,Can't log into my account.....,1
+2018,not working perfectly,1
+2018,I keep getting signature mismatch error code each time I try to launch this app...,1
+2018,Can I create account on the app,1
+2018,"At a point, when I want to use the app, it does not open at all, it says instead ""device signature mismatch. Exiting application"" So I have to uninstall and reinstall. And this has happened more than 3 times",4
+2018,"Hi is it possible to use the App outside Ghana, because i tried to use the converter but it says not available for use, and the statement section as well",5
+2018,Better up,5
+2018,"When I was trying to transact money from my mobile money account it wasn't going through called the office , followed the instructions but still. Just using it to check my balance.",2
+2018,It helps to monitor what I have in my account its a good up,5
+2018,The Query Account statement is not working after updating the app.Pls kindly fix it,2
+2018,I can't transfer money from my flip account to my savings account.. Meanwhile my time of investment is pass..,2
+2018,"The app works quite ok for me except for the fact that, there are no notifications for credit and debit transactions. It would work perfectly for me if you introduce notifications for transactions without one having to log in to check .",4
+2018,Ur system is very poor,1
+2018,It's simple the best,5
+2018,Great work,5
+2018,I think more improvements are needed.,4
+2018,Fidelity Rocks,4
+2018,You should suport you layal customers busness,5
+2018,It is very helpful,5
+2018,You are the best Banking,5
+2018,great app but buying airtime can get so frustrating you just give up. ..please solve that issue for a 5 star rating,4
+2018,"It appears that each time I try to transact via this app, I am always requested to complete my activation. Please may I know how to do the activation?",3
+2018,"I am now creating but anytime I try to submit it, they will tell me transaction failed. Please see transaction details for error code and reason",1
+2018,It frustrates sometimes...been trying to buy airtime and the funds keep reversing..,5
+2018,Awesome,5
+2018,Cool with it,5
+2018,Best so far,5
+2018,Generally a good app,4
+2018,It has made money transactions easier and faster,5
+2018,This app is just frustrating. I tried to sign up and they keep telling me otp expired. I sent a message to them and it's been 2 weeks now and yet there's no response.,1
+2018,It's soo convenient to use.. I love it,5
+2018,So far so good is working well for me,4
+2018,I'm required to type in a 4 digit pin which I don't have. because of this I can't even use the app. it's frustrating,1
+2018,Superb,5
+2018,Absolutely love it. Best banking app ever,5
+2018,Love this app .It rocks.,5
+2018,Splendid,5
+2018,Thumbs up,5
+2018,Perfect app. What bores me about it is the updating. Small time updated,5
+2018,Very useful app. I recommend for every fidelity bank customer,5
+2018,The best banking app I have used so far. But automatic daily account update is recommended and I will give 5star,4
+2018,Very useful,5
+2018,It's really excited n I suggest we should make it fingerprint,5
+2018,"Great App.My ""reliable relationship Manager""",5
+2018,Great and efficient App. If you can enable fingerprint login for easy and secured access.,4
+2018,Loved it,5
+2018,Sweet,5
+2018,Add fingerprint scanner to it. Will be helpful.,5
+2018,It very convienent and safe.,5
+2018,You can access your account at the comfort of your home 🤩,5
+2018,it's a good app. Keep it up,5
+2018,your interest rates are too low,5
+2018,It's cool but let us login using fingerprint. Thanks,5
+2018,Romantic,5
+2018,It is good because most of us who have no time going to Bank have easy way now.,4
+2018,Nice app. I suggest you make transferring money from one's fidelity account to one's own mobile money number free(no charge) . Transfers to other mobile money numbers can be charged. Thanks,3
+2018,"Since i downloaded, all that has been possible had been balance check any other transaction failed until finally being blocked and asked to contact nearest branch. Already feeling bad recommending to a friend.",2
+2018,"for some time now i cant open the app, u try opening it and a pop up 
+message will tell you The verification request have been sent and its going 
+to take awhile to open but it never opens, i tried calling the help line 
+too but no one picks up. what do i do",5
+2018,"The only thing meaningful this app can do is check account balance. That 
+aside this app is really terrible and useless. Every command you issue 
+comes back as failed. I have reported to customer service on several 
+occasions and there hasn't been any resolution to the matter. In my 
+opinion, this application is not useful.",1
+2018,"I'm New and trying to register but through the registration process I'm 
+being asked for accounts number which I don't have....it's really making 
+the activation very difficult for me",2
+2018,"Please can you help me change the mobile money number I used to register 
+the app to a new one?",4
+2018,Easy to acess,5
+2018,Is difficult to use,2
+2018,"Have learnt my account has been blocked and I need to contact the customer 
+call, does it mean I can't have access to my main account or?? Please lemme 
+know",1
+2018,Easy way to bank,4
+2018,"Got a new phone and tried opening the app it keeps telling me error for 
+more than a month",2
+2018,"I love the app but encountered a problem this evening. I wanted to buy 
+airtime but transaction was failing and subsequently, I was blocked. Any 
+help please? Thanks",4
+2018,"I have been using this app since I open an account with fidelity bank but 
+off late, transferring money from my mobile money wallet to the app is a 
+problem",4
+2018,Awesome,5
+2018,"Downloading this app is another problem what if the person has ran out 
+space on his or her phone",3
+2018,"Real banking app. Easy to use, fast and convenient.",5
+2018,"Saves my time spent going to the banking hall... I would be very grateful 
+if there should be a password at where you view ""your account"" as in the 
+case of you providing a password for momo transactions",4
+2018,"Convinient Banking at its best... When I didn't know the App very well I 
+thought it wasn't functioning properly, but I took my time to study the App 
+and also asked questions any time am in the Banking hall. Frankly speaking, 
+its a wonderful App and its making my life slot easier with movement of 
+funds to and from MOMO. Customer service is super... Thanks Fidelity.",5
+2018,I simply love it,5
+2018,Good for all,5
+2018,"Feedback like account not found,hacking by fraudsters etc is a concern",3
+2018,Very useful app,5
+2018,Fantastic,5
+2018,This app is very conveniently for all marketing's woman love it leave it,5
+2018,"App is awesome. Easy to use and has reduced the number of times I need to 
+visit the bank.",5
+2018,This app is the best mobile banking,5
+2018,"Anytime I try accessing my account it tells me sever error please try again 
+later..pls can u tell my why",2
+2018,"Very useful But I think I should have information about the person am 
+sending money.",4
+2018,Great,5
+2018,"Great app, simple to use and very convenient. Love it.",4
+2018,AWESOME APP,4
+2018,"I have been trying many times to log in. But it keeps on telling me. 
+Communication error. And problem with that mobile network. Please help me 
+to fix it",3
+2018,Service not bad,5
+2018,"So I was in urgent need of credit only for you to deduct from my account 
+without giving me the airtime. I have waited for 7hrs and stil nothing. I 
+tried again and it tells me transaction failed. Invalid password. Like jeez 
+how?? Fix it. Cus if my next attempt fails I'm uninstalling and my whole 
+crew doing same.",1
+2018,Cool,5
+2018,The best bank 🏦 and the best App,5
+2018,Good,5
+2018,This App is BAE,5
+2018,"Can't access it, keeps telling me transaction error",2
+2018,This mobile banking app is great.,5
+2018,Transactions are always failing,1
+2018,"I can use the app, I have been try but it says account not found. I don't 
+no why",1
+2018,I got a feedback saying account not found and I don't understand,2
+2018,"Very good app, am loving it,fast,easy and convenient. Am really enjoying 
+this app, good work done Fidelity Bank,transactions are very fast",5
+2018,its very fast & convenient,5
+2018,I don't have an account.can I register online,5
+2018,💃💃dancing legbegbe this app helps me do everything at anytime,5
+2018,"I opened an account recently and I can't even see ma initial deposit. 
+Meanwhile the app is kindoff messing up. I really wanna make more deposit 
+too.",2
+2018,Transaction keep failing again.. Whats wrong with this app. Keep messing up.,1
+2018,easy and convenient,4
+2018,Its brutal. Making banking so easy and convenience,5
+2018,"Love everything about this app. I don't need to go all the way to the bank 
+anymore and I don't remember last I have been to the bank",5
+2018,Updating is my problem,4
+2018,"Transaction failed and I don't understand it so can you please help me go 
+about it because I really need it",1
+2018,First was awesome until I opened a business account which cannot be integrated with my previous account.  That's quite disappointing.,4
+2018,"Everything was working fine till recently where each time I try to send 
+funds to my flip the app just stops working and closes. Pls fix this kk",4
+2018,"Tried opening the app but it forces to close..and there is a notification 
+that device signature missmatch. Existing application",4
+2018,Well lcant say much because l am yet to use it.,3
+2018,It a very useful app,3
+2018,"I can't open my app it keeps tell me device signature mismatch. What should 
+I do?",3
+2018,Account not found but I inputted the same Info,1
+2018,Good,5
+2018,Nice App easy to use,4
+2018,So far so good,5
+2018,So far so good for me. Like it.,4
+2018,Wonderful apps,5
+2018,"Cool to use anyways, despite its network challenges",5
+2018,"Fast safe and secure banking experience Fast,safe and secure banking 
+experience",5
+2018,Do I need to update the app every month??,2
+2018,Excellent app,4
+2018,I wish to be an advertizer for you,2
+2018,It's great accessing my funds so easily,4
+2018,"There is a bug with the date of transactions in the statement.I don't know 
+of other users, but mine is showing n+1 date of n transaction.Please check",3
+2018,Its so reliable. Good work fidelity,4
+2018,Great app...easy to use and straight forward.,5
+2018,Very easy and reliable. Great App,5
+2018,Great App! Useful for my transactions,5
+2018,Makes transaction easy I I love it,5
+2018,Excellent software. Only a few hitches here and there,5
+2018,"Love this app,, it makes transaction very simple",5
+2018,"Transaction failed. Account not found... I've tried everything but still, 
+it doesn't work for me and my friends. We recently opened the account",1
+2018,Its the best,5
+2018,"Can only see three options on the menu settings, contact us and invite 
+friends what does it mean using Nokia 5 fix",2
+2018,Simple to use,5
+2018,OK,4
+2018,Goof,5
+2018,I'm think it's easy ways to banking and transaction,4
+2018,"I really have a problem with the app .. transferred money from my wallet to 
+my account ..as at now my account has not been debited for 2-3weeks now .. 
+.aaaa where is the money .....I need it ...",1
+2018,"Easy to use,thanks to you fidelity",5
+2018,"This app doesn't make sense at all, it keeps telling me your code is not 
+good but I, alright use that same code to transfer money from my mobile 
+money wallet to the account, tell me why I can't send money to my mobile 
+money account",1
+2018,"I had no problem with the app untill it's latest updates. Am using Nokia 5 
+and any time I want to open the app it will just give me "" device signature 
+mismatch. Exiting application"" . Have tried reinstalling several times, no 
+use.",2
+2018,"Please am outside the country and I have account in Ghana also can I use 
+the other country number to register",5
+2018,"I have made a complain about my app not work twice now and nothing is been 
+done about it. Why would i install the app again if no concern is been shown",2
+2018,It an amazing app. I wish the USSD option work.,4
+2018,"Great app, easy to transfer money.",5
+2018,"Very great app which gives me all the convenience I need. Going to a 
+banking hall to transact business is a thing of the past. With Fidelity app 
+I have my bank on the go. Best app so far",5
+2018,My best bank app ever and I will encourage everyone to download it,5
+2018,"Please improve it so that you will be able to transfer money from any 
+mobile money wallet into your account or other transfer. It's boring",2
+2018,"After downloading the app, I was notified about a deduction which i have no 
+idea about. I've sent several emails, no reply. I better come close my 
+account with this bank.",2
+2018,This app is good,5
+2018,"Great app by all standards.. I like it... More room for an improvement..we 
+will keep on believing in you......",5
+2018,"A lot of work need to be done on this app. I m not able to transfer from my 
+Vodafone wallet to my saving account. I have tried now I m tired Please do 
+something about it.",2
+2018,"This is the best mobile banking app and it's very user friendly.God bless 
+fidelity bank",5
+2018,Very convenient,5
+2018,"my app isn't working for the past 2 months can't do any transaction on it. 
+I sent a mail and no one responded to it had to uninstall finally",2
+2018,"Please am a Ghanaian in India. I have sent you message that I need otp 
+number but I haven't received it yet.",4
+2018,Great job,5
+2018,Very good app for me .,5
+2018,Pretty cool,5
+2018,"Great app.The best in town.Very useful functionalities with a user-friendly 
+interface.Beats all other banking apps I have used",5
+2018,"For sometime now I'm having trouble accessing my App. It keeps on telling 
+me service error. Any help.. Please my request has still not been attended 
+to.",5
+2018,I think this app is the best,5
+2018,"Nothing works..App keeps giving errors:""account not found"". Sucks.",1
+2018,Best mobile banking app ever,5
+2018,Mine app is not current and cannot be updated,1
+2018,How do I get otp code?,3
+2018,Good,5
+2018,should allow clients to add or change phone numbers....,3
+2018,Woow.. Great work guys,5
+2018,Banking made easier,5
+2018,Great app,5
+2018,Good service,5
+2018,"It recently has been giving me problems trying to pay for transactions 
+online. Please fix it",3
+2018,Best app,5
+2018,very convenient,5
+2018,It useless they keep saying account not found,1
+2018,Ok,5
+2018,Very useful. Obviates a lot of trips to the bank.,4
+2018,"Moving money from account to mobile money wallet is so easy. I love my 
+Fidelity mobile App. Guys try it and the experience will make you happy. 
+Good work Fidelity.",5
+2018,Great app. Keep the good work developers.,4
+2018,I love it,5
+2018,Great,5
+2018,"its easy to use. transactions can be made easily from where ever you find 
+yourself no need to go to the bank always,you take charge of your account 
+on your phone. transfer of money from mobile money to account is just 
+great. i like this app. but seems slow at times.",4
+2018,"I wonder if it possible to receive money from other countries like US, 
+Canada etc",2
+2018,I have not been able to activate for a week now since I installed.,3
+2018,Best app,5
+2018,Great,5
+2018,"I love the app but i find it difficult to send money to my account through 
+mobile money. Please kindly help me out",3
+2018,App doesn't work on my Samsung galaxy tab t585. Pls work on that as soon as possible.,4
+2018,"Can sole proprietor / corporate accounts be registered on app or just 
+individuals?",1
+2018,The app is very good and appreciative,5
+2018,"Great app by all standard, Pls work on the monthly interest. Pls increase it",5
+2018,This is one of the worse experience I've ever gotten using a VISA  card from fidelity .You can't use it overseas tweaaaa I'm highly disappointed. Aside their funny deductions that one they will not miss for a month .,1
+2018,It's cool,5
+2018,It's a great platform.  It has made my banking  experience easy and flexible. I would appreciate it if I can transfer from another mobile account aside the  one I used to register.,5
+2018,Its the best,5
+2018,"Am trying to update,but it's not responding why,this is not eligible for my system, but I have been on this platform, so please what is happening",5
+2018,I always finding difficult to open since I have restored my device they always tell me my account is not found.pls help,4
+2018,Super App,5
+2018,Nyx app,5
+2018,It's great to have this wonderful app,5
+2018,It works very well and has no bug or lag issues... the only recommendation is the developer creates an avenue for a live online chat platform with customer service centre,5
+2018,"I can't remember the last I visited fidelity bank! Cause I now have all my banking problems in my hand. I load credit anytime I want , transfer money to my mtn mobile money wallet and many more. Thanks for this great App. #Amazing_Fidelity_Bank.",5
+2018,"The app is good for me in terms tracking my finances (balance), however, I've noted some deductions in my balance ( savings accounts) of which I wasn't notified through the SMS as the normal practice and wanted to know the details of the cause but I'm unable to check it and this isn't going on well with me. So I think Fidelity bank should look at that transaction aspect to bring transparency in the accounts operation. Kindly help me to know what caused those deductions",4
+2018,Simply great,5
+2018,The graphical user interface of the app is very user friendly. The app is also very light compared to others and the functionalities are also current and exceeds user expectations,5
+2018,Love it,5
+2018,"I have been trying to sign up but it keeps saying transaction failed and I don't know what I did wrong,all my info is correct I'm sure",2
+2018,Incredibly awesome,5
+2018,very good mobile banking app,5
+2018,I want to add accounts at different branches. Please do something about it. I use one phone number for all my accounts.,2
+2018,The best bank with the best app ever. I love me some fidelity banking!!!,5
+2018,It's a  perfect. Simple and reliable.👌👌👌,5
+2018,Great and easy to use,5
+2018,Its very convenient,3
+2018,I dont know if u have that. I think getting some part which you could transfer money from my account to a relative in another country through his or her  account. Examples USA CANADA CHINA..... ect.,5
+2018,I love it,5
+2018,Great App,5
+2018,"I cannot log in  Anytime I try logging in says  ""Transaction Failed, Account not found""",1
+2018,This is the best banking app ever in Ghana. The best part for me is The ACH payment where you can transfer from fidelity to other banks. It is the greatest and most easiest way to transact without going to the bank. You can track your accounts and see your money growth. It is really amazing and I'm glad I joined fidelity,5
+2018,Great app by all standards,5
+2018,I can no longer use the app any time I login in it keeps on telling me my account has been blocked continue to verification. Pls what can I do to restore the app.,2
+2018,I am inlove with it. Life is very easy now,5
+2018,To check my balance,5
+2018,Best,4
+2018,Soo awesome,5
+2018,Better app,5
+2018,Is a good app,5
+2018,I think it is a very good app...but there is more room for improvement,5
+2018,The app is soo good but it will be great if you can make a template where you stop ⛔ a transaction from account to mobile 📱 money 💵 if you change your mind or you did transaction to a wrong number like in my case.  Hope you can improve this app with my feedback comment.,5
+2018,Nice app but don't know how to send money from momo into my account,5
+2018,I cannot receive OTP,2
+2018,,4
+2018,Best app,4
+2018,I just love this app. Bravo Fidelity Bank,5
+2018,The best bank app with easy to use features. I love this bank and their services,4
+2018,Its a great app love it,5
+2018,Its the best bank app I've ever seen,5
+2018,Very good and helpful,5
+2018,This app is so cool,5
+2018,It's good,5
+2018,"Great app...you can send money, transfer money and buy airtime too....wow like the app.",5
+2018,"Great App by all standard. You can transfer money,  buy airtime and do a whole lot at anytime in the comfort of your room",5
+2018,Awesome 👌 app,5
+2018,Nice app,4
+2018,The app is cul u can trust it,5
+2018,So far the best app,5
+2018,No need to go to the banking hall again. This app does everything for me,5
+2018,It the best n easy to use too... Thnx Fidelity Bank...,5
+2018,Please can i use this app from Europe since my phone number in Ghana is not working. Please advice me add a foreign national with accounts at fidelity bank in Ghana,2
+2018,It OK,4
+2018,Not sure,3
+2018,Convenient with data,4
+2018,I think the details of the day you open the account should be added up to date.,4
+2018,it goof,5
+2018,Very convenient for making transactions,5
+2018,I have account with fidelity but it's telling me account can't be found ...it's funny,2
+2018,Makes banking so simple,5
+2018,The best banking service ever. Can transfer money anytime anywhere...,5
+2018,Serves me well enough,5
+2018,Great app,5
+2018,It good,4
+2018,"It's a good app, in terms of transferring money using the mobile money transactions very easy, but need to be careful of the number you are sending, cause the apps does not give you name of whom it send the money to, above all it's very useful.",3
+2018,It make transactions easier,5
+2018,Nice app.. Very helpful,5
+2018,Good,3
+2018,It has made banking simple,5
+2018,I love this app so easy and fast to use,5
+2018,"What's this thing about your account not found, this is about the 3rd time I've tried to install and use the app",2
+2018,Great App. Always on point,5
+2018,It's simplified and very convenient. Kudos👍,5
+2018,Best app now days I don't go to bank anymore from mobile money wallet to my bank account so simple and quick!,5
+2018,Simply the best Mobile Banking App in GH..,5
+2018,"Its awesome, try it out",5
+2018,"Not working, Uninstalling!",1
+2018,"The Best moblie banking software in Ghana.Always on point.You just need to get the installation and set-up right with your correct bank details, then you are good to go.",5
+2018,The best app on the market,5
+2018,Love it,3
+2018,The app is cool,5
+2018,Best moblie banking app so far. I luv it,5
+2018,"very convenient when using,just provide vivid information corresponding to what u provided during account opening, to be able to work and enjoy",5
+2018,It's the best App ever,5
+2018,It is good. Am I am able to do basic transactions on my account without visiting the bank.,5
+2018,"Great stuff, very innovative and functional app. Kudos to the tech team of the bank. This is better than most apps in the market. Proud of you guys. Keep the lights on.",5
+2018,An excellent app. Every one should endeavour to use it  Thank you,5
+2018,Simple to use,5
+2018,I have compared this app with other app  but this is excellent,5
+2018,It's cool and easy to use,5
+2018,Great app. Best app for mobile banking,5
+2018,Such a great app,5
+2018,The most user friendly banking app out there,5
+2018,Good app,5
+2018,I love this app am in Libya and i can do all my transactions without a phone call,5
+2018,Please I can't activate my account there is a message popping up that error transaction and that I should see details. Could you please advise,1
+2018,"Rejects my two account numbers, after multiple attempts. These accounts have been in existence for years.",1
+2018,I love using this app. It's simple and easy,5
+2018,It's the best👍🏼😚,5
+2018,This is a great App. I can use it to send money easily and it's cheaper than most other methods.,5
+2018,I keep having ERROR  with the network when i want to do a an airtime top up..  Pls could it possibly be a problem from the app or the network?..  Other than dat.. Its a cool app. Thanx,3
+2018,This is a very good app which makes banking easier and comfortable. I like to recommend the app to everyone s really fast and reliable  Thanks fidelity bank. I think s a good start. I look forward to see more updates on the app,5
+2018,Really disappointing says error then again it doesn't exist,1
+2018,"Convenient, nice idea.",5
+2018,Great job,4
+2018,I have not been able to use the app after downloading it. I'm been told my account doesn't exist.,1
+2018,Nice,5
+2018,"Don't waste your time to download,it doesn't work. I have had this app for a year now and still can't activate it,keeps telling me my account can't be found. This is a dent on the reputation of Fidelity,other banks have very user friendly apps but it seems fidelity can't manage a simple mobile app. This is one of the most useless apps I have wasted my data on,why launch an app if you can't manage it well ? Everyone is complaining but it seems the app developer is short of ideas,he can't seem to find solutions to the complaints of clients.",2
+2018,"Very easy and good app,all you need to do is to check your date of birth well,els yr account can't be found. Very easy than Ecobank app.Thanks",5
+2018,"Fidelity Bank Ghana, you do all . Seriously their services are awesome and very flexible, easy to acces.",5
+2018,"Infact  I really love this app, now I can send money straight from my phone to my mom's mobile account without going to any mobile agents, and I can even use it to buy airtime for myself many more..........  **WHAT A GREAT APP**,,,,, I love you guys😘...",5
+2018,I have the app but am not having the access it keeps on telling me my accounts has been locked,1
+2018,I think fine,5
+2018,Plz am trying to register it I can't do it  plz help me thanks u,2
+2018,Beautiful one,5
+2018,"Made banking a bit easy for me, love it",5
+2018,After filling in all the details I get an error saying transaction failed account not found.,2
+2018,The app cannot perform any payment service. It always freezes when you try that. Why make such a bogus app?,2
+2018,Can't access it please I have installed and installed so many times,1
+2018,I really love this app.. It allows me to send money to and fro my mobile money account... Thank you fidelity bank,5
+2018,It's cool,5
+2018,Good app buh it at times fails to give us the OTP EARLY,5
+2018,Haven't been able to go past the account details stage..have to enter this OTP i haven't ever received..,1
+2018,Your app is not working try and work on it and improve it,1
+2018,Great app,5
+2018,Good,5
+2018,I couldn't go above account details besides I can't find my branch (Adabraka) in there. Good initiative anyway.,3
+2017,Manageable....,3
+2017,I love this apps you can use mobile money to top up your accounts,5
+2017,"I think you need to get this app out of here. Keeps saying my account do not exist, but am being able to use the atm with the same account. It sucks...",1
+2017,Cool,5
+2017,Nice,5
+2017,Bad app. Fix it. Everyone is complaining about the same thing and generic answers are just given back to them.,1
+2017,"Once your account is active, it works! And it works great",5
+2017,"Please can you make it a point that ,when doing mobile money transactions  we see the persons name before sending the money??the app made me send money to a wrong mtn mobile number. ..if the name had appear like the normal mobile money I wouldn't have sent it..",1
+2017,Good app,5
+2017,I think it is a brilliant app but it should be able to show monies that are hanging or haven't cleard yet on the account.,5
+2017,"The App tells me my account doesn't exist. Opened my account at  UCC cape coast but before the bank was pro credit, when later it was being changed to Fidelity. I opened my account in the name of Fidelity but at a time when I visited Fidelity Kaneshie branch, they told me my account is pro credit and I have been having problems since. Meanwhile, I opened a fidelity Acount so why did you lied to me and gave me a pro credit account?",3
+2017,Best app ever,5
+2017,Excellent.,5
+2017,At least it can help to check my balance.It s kinda cuul,4
+2017,Fast and reliable,4
+2017,This app is okay and it really nice....all can download and it will help you a lot,3
+2017,Can't even have the chance to login.  It says go to menu to access password reset.  Actually there's no menu like that too. Will close my account with Fidelity,1
+2017,This app does not work. I have reinstalled it for several times but it still telling me your account does not exist,1
+2017,Please how can I request for OTP to activate it. Kindly help me out,5
+2017,I can't go past accou y details,2
+2017,Easy to download  and use. Perfectly,4
+2017,A colleague at work told me about fidelity so I  Had an account today and was told I could manage it with this App. I felt soo much excited due to the fact that I can have my bank tight at my fingertip. Been trying to get on board for like 3 hours and I keep getting the error feedback of a country not found. I mean how is that possible. Very disappointed,2
+2017,"Good but anytime I change WiFi/mobile data connection, it doesn't work. Says ""device signature mismatch"". Pls fix it.",3
+2017,This app is superb,5
+2017,Good app but sometimes boring but customer care service is perfect in all very usefull app.,5
+2017,Rubbish. First my I couldn't use my visa card after opening account and now this app too tells me my account number is wrong. Don't worry yourself to download it.,1
+2017,It very good for easy banking,5
+2017,It seems the bank doesn't have all their branches  on the form.....still can't access mine... My branch is lapaz and I can't see the name there.... It's stressful and can waste airtime,1
+2017,"It's just useless, for over a month now, several attempts to install dis app has failed..even wid d help of customer care. Waste of time n data.",1
+2017,Great App... Haven't had any single issues since I started using it.,5
+2017,Pls how can I buy treasury bills,3
+2017,The app is amazing... Thank you... Everything is much easier now,5
+2017,"This app is very good. I am a businessman I do mobile money deposit of my income, this app have made it easy for me to puss my income from my mobile number to my bank account. I can pay bills with this app, I can easy check my account balance. All this without going to the bank. 😍😚😚😚😚😍",5
+2017,This really great.. It's makes my transaction easily.. From mobile wallet to account and vice versa.. Dz really helpful..,4
+2017,Good app  I liked it,5
+2017,Good,5
+2017,I have never been able to use this app. I always download and uninstall.  I just sent a mail to Fidelity Bank I hope they help .,2
+2017,Pls my accounts doesn't change when I deposit or withdraw money. I always have to delete n reinstall it again before I get the correct balance. Pls help me out. Tankx,1
+2017,I think its the best so far.,5
+2017,it's great. please how can I add another account number to my accounts,4
+2017,Nice app,5
+2017,This is the best mobile app ever.  I love it. I recommend all customers to come aboard.  Fidelity Bank....Believe with us!!,5
+2017,Please want the apps,5
+2017,"Please I tried to register but its says my account is not found ,can u pls help me out because I have uninstalled and reinstall again but the same problem",2
+2017,I'm impressed it's a good app. Except for the app freezing when using the ATM locator.,4
+2017,This app doesn't work. It sucks alot.  I was happy Wen I got it but I just kicked it..... Do sumtin about it ND stop wasting our data..,1
+2017,Best for all,5
+2017,Its a great app.. That's what I use for all transactions..,5
+2017,This app is very annoying whatever you type it says network fail but whiles your data is working,1
+2017,"Anytime I try to log into my account,I'm told that my account is being verified but no feedback is given,disgrace to fidelity bank",1
+2017,Very useful app,5
+2017,I tried severally but I keep getting the same response. What is OTP and how do I get it? I was also told my client has expired n needs an update. I just need some clarifications Pls.,1
+2017,I never had a problem from the first day I downloaded till now. Am able to do transactions without having to go to the bank,5
+2017,"The App is just simple and fantastic. Fidelity, I am really proud of u",5
+2017,Blessed,5
+2017,It's annoying because I have to download it when it keeps crashing,1
+2017,This is how convenient banking can be...this app is very useful,5
+2017,Very bad n annoying.. If I entered de password aaa it says it   doesn't match so I should try again later,1
+2017,"So far soo good,it has save me soo much time from going to the bank thanks",5
+2017,It doesn't recognize my account,1
+2017,"Spectacular, account transactions made easy. I'd recommend to business owners and traders. Your money is safe and secure with this app. My life has been made easy since i pay my clients and bills right from the comfort of my home.",5
+2017,Very convenient and easy to use.,3
+2017,I Can't Send Money Back To My Airtel Money Wallet Why?,1
+2017,Wat is de menin  of dis app I try to log in bt it tells me request failed,1
+2017,Very very nice,5
+2017,"Very good app, so much excited. Has what I wanted to do in the banking hall. Pls do I need to configure my mobile money with operators before I can do transfer to my fidelity account, verification code has been sent.......( meaning)?????? thnx",5
+2017,I hate this apps,1
+2017,I like the app.  I fine it very difficult from the beginning but everything worked smoothly when I called 3355. I didnt no the main Tel. Num. of the account. Thanks,4
+2017,"Great app,easy to use.the customer care also very responsive",5
+2017,You guys did a great job by brining this app. I had to wait in long ques jus to check my account balance.. But now  it's just a click from anywhere anytime and u r gud to go 👍,4
+2017,"Its so bad that i can't even go through the first stage.After I've entered all my details correctly,am being told that my account can not be found.and even the *775# is not also working .i hate going to the banking hall and all the long line that at the end to get frustrated .plz do something ..",1
+2017,App has crashed 7 times in about 5 hours of use.,2
+2017,I have not been able to use the app continuously for a month. I keep on installing and uninstalling because there is always a device signature mismatch after some time. waste of data,2
+2017,i cannot sign in.. its fake,1
+2017,Please how do i get my otp and referral code in registering.,4
+2017,I was not able to register it says my account cannot be found. Pleases help,1
+2017,I think there is a problem with this app because if I want to activate it will wait for several minutes and tells council.  I think there is a problem with it..,1
+2017,"What is wong with this app. I put in my info & all I get is error, waste of data.",1
+2017,"Had some trouble setting the app up but once it was, It was a nice experience using it. Getting better...",4
+2017,Very awful,1
+2017,"Try entering my account info, it keeps saying account not found.",1
+2017,"This app is very annoying, on several time its tells me ""transaction failed"". In fact it is uselessness, waste data and time.",1
+2017,I just don't know why some users are complaining. It works perfectly for me. Thumbs up to the developers and the maintenance team  👍👍👍,4
+2017,The app has automatically deleted from my phone. And I can't download it again. I'm not done also with the registration,1
+2017,Complete waste of time...says my account does not exit...,1
+2017,why always Transaction fail 😥😥 anytime i tried to login,1
+2017,Easy for me cos I find it difficult to go to the bank cos how busy I am....  hope I can  withdraw anytime I go to the bank? That's my worry,5
+2017,BEST APP EVER The app is easy to use,5
+2017,Sweet,5
+2017,I like this app it makes stuff easier but I want to know if you can use to send Money Outside Ghana. Again When I check my statement only a few section shows up (about 7-10) recent transactions. Can't I select to view a specific date I prefer?,4
+2017,This app is the best. It's very simple and easy to use.  Thank you Fidelity Bank.  I will always choose you over others.  BRAVO,5
+2017,Best App from My Best Bank. The App Works 100%. It Has Made Banking Extremely Smooth & Easy For Me; No More Queue.,5
+2017,I haven't been able to use this app after downloading. Its always telling me my account doesn't exist. I have uninstall and downloaded several times but it keeps telling me the same thing.     I was contacted by ur customer service and I have followed the instructions they gave me to be able to activate the app but its still not going through.,1
+2017,Can't understand why such an institution can not simply build a good app. Can't move past even entering my account details.plagued with errors. What's this. ?,1
+2017,Am getting bored because I can't be installing and uninstalling for several times and still can't assess my account. Please kindly check the app.,1
+2017,Very poor  Can't use the app,1
+2017,Love it. Saves me from going to the bank,5
+2017,Transaction failed. Account not found and customer service could tell me is to restart my device and start again.  Another bogus app from a standard bank.  No one is giving me answers to my questions,1
+2017,"It's working but they charge you if you transfer money from MTN mobile money to your account. After this, my savings account was charged ¢11.50 I didn't know why but it they charge me again then I'll simply delete this app, it's too costly to use.",3
+2017,"Amazing app😘, I could transfer money from my mobile money account into my fidelity savings account without any stress,😎 now you guys won't even see me at your bank again 😂😂😂",5
+2017,Great app love it makes banking very easy,5
+2017,Its good,4
+2017,Always error message Why?,1
+2017,"I initially had a problem activating my account so I contacted Customer Care and they were very responsive and resourceful. Within 24 hours, my account was activated with full access to this user-friendly mobile banking app. The features on the app compare highly with those of European/American banks.  Fidelity Bank is obviously beginning their journey into digital banking, and we must exercise some patience, and contact Customer Care for assistance in setting up accounts on the app when we encounter problems. Let's criticize constructively to help them improve on the app, and help them grow. Thumbs up, Fidelity Bank!",5
+2017,Fidelity this app is a disgrace to your gained reputation. I have installed over and over . Its simply not working. Who is behind this software must go back to ..... After using my personal account the app again wasted my precious data again for nothing. My account can not be found . This app must be given to the M.....,1
+2017,"Waste of bundle, fake app, it doesn't work",1
+2017,This apps good. There is no need to to the bank,5
+2017,The app keeps telling me my account number is wrong. I think there is an error with the app,1
+2017,"This app is not working, you choose to make fun of your customers at this advancement in banking services, wasting our time and data downloading this false app",2
+2017,I can't even register for this.. they keep telling me transaction failed...see transaction details for error code and reason. This app is a waste of space!,1
+2017,Great app,5
+2017,I'm really enjoying this app. It's easy and convenient,5
+2017,"Not bad, I av been able to run a bit of transactions on it.  PERFECT",5
+2017,This is the second time i am trying this app not useful at all.,1
+2017,How much is monthly  charge  on  Visa card.Because I was deducted  6.50 today  which I thick was too  much. Can u please  explain  this to me?,5
+2017,Please are there any monthly charges on this app? Or it's just the data usage.,3
+2017,Okay for me .. but I'll still give it a 5 star...,5
+2017,"I downloaded this app, and for some reason I cannot get this OTP code. I have requested so many times.  I have checked my number and email but no code.",1
+2017,This is very good and it does what I should be doing in the banking hall. No need of standing in queue. I hope it will remain friendly as it is now,4
+2017,How can I manage two accounts on this? application?,5
+2017,"Wow it works perfectly. I only had problem the first sign up but after uninstall and install, I can access, transfer and do all my transactions with immediate update of my transaction and accounts. Keep improving it for better services.",5
+2017,Absolutely redundant app. I tried to log in several times and failed. I went to my branch twice and both times customer service failed to help. They told me I have entered my phone number wrongly like I can't memorize ten digits.   I created an account over a month ago and it has still not been authorised. Fidelity has been extremely disappointing. I wish i could score the bank and app below one star.,1
+2017,When I tried to register I was told my account can't be found,1
+2017,I love this app. Great kudos to you guys. I want to find out how secure is this app from hackers? Any security measures to prevent hacking? Please advise. Thanks,5
+2017,To assist me access my account,5
+2017,I have tried opening this app and it keeps telling me error.. So if not ready why launch such app,1
+2017,"Trying to get my account activated has been frustrating. After entering required details accurately, it tells me there's an error. I can't check my balance. Arh! At least there should be other alternatives aside going to the banking hall. What exactly is the error?",1
+2017,I tried entering my account number several times but they keep telling me account not found,5
+2017,It tells me account not found. Meanwhile I have an account at the ashaiman branch.,2
+2017,What's all this? error error error why?,1
+2017,It's a good app,5
+2017,Worse than ever app.I'm disappointed,1
+2017,I hv never been able to use its app...can't go past entering my account details. It says my account doesn't exist. Life was simpler when we could do mobile banking without an app. Let's just say the easiest I can now do is use my atm card. Kinda sucks,1
+2017,Finally mine is working I just sent money into my mobile money wallet it was soo easy,5
+2017,Great app Am loving it soo far,5
+2017,"I have tried so many times not getting through!!!! Very irritating!!!! Tells me OTP error!!!! Meanwhile,, I don't create OTP!!!!!! Tweaaaaaaa",1
+2017,very bad am being told my account can't be found while creating an account with the app.  What's wrong and I even can't check my balance too.  Very bad service from you people,1
+2017,"Keep saying erro I,m disapointed",1
+2017,"I have an account with fedelity,bt when ever i send ma acc details for installation,it keeps saying account not found, bt im very sure ma acvount num is correct",2
+2017,It is very hard to download,5
+2017,"I wanted to activate my wife's account after downloading but, it failed. The system says ""code error"" meanwhile the code was sent automatically. I ,however, tried to transfer money from my flip account to my savings account but, l realize that it only possible to transfer money from savings to flip which to your benefit. Please make provision for transfer from flip to savings also.",1
+2017,i kept  having  an error feedback  stating transaction  failed.  Account  not found....  It so irritating. I don't  wish  to use the app anymore,1
+2017,I wrote a review complaining about the transaction errors i receive when i input my details..either My Account is not found or something else..I was replied gratefully to submit my details to an email address which i did..Till now nothing from the mail i sent nor the app accepting my details,1
+2017,"After downloading the app, it keeps telling me my account doesn't exist",2
+2017,"Please I installed this app and it was working excellent, but had a problem with my phone so I uninstalled the app.... After I installed the app again but this time couldn't register again  Please help me",4
+2017,It has make banking  very  simple,5
+2017,Great app and really enjoying it . I  have three Fidelity  accounts with one customer I'D that runs on this app. How can I run my other two Trust Accounts with different Customer ID on this same phone number. Or do  I meed to change the phone number on my Trust Accounts?  My other two Trust Accounts apart from the first three (5 in all) have a different Customer ID). And because of that the system identifies my number with the first three accounts anytime I start the process to activate Mobile Banking on those two accounts.,4
+2017,Good work fidelity,5
+2017,what  is  wrong  with  this  app. i have uninstalled  n reinstalled  3 times n i keep  getting error messages even  though  I have done  everything  right. either my account  doesn't  exist  or there  is  transaction  error  code.,1
+2017,"It's ok just that sometimes when I click on the icon, am told device signature mismatch and it's so annoying. Have to uninstall and reinstall again. This has happened more than thrice. Please work on that.",3
+2017,"Wow! Fidelity Bank, this is the best banking app in Ghana now, I know what I am saying because I have try many banking apps, and I told you, this is the best amongst all",5
+2017,"I just downloaded the app but when I try registering it keeps telling me that ""sorry, communication problem occurred. There might be a problem with the mobile network."" Which one too is that?",2
+2017,Transaction error.help me,1
+2017,Is really good to access your account of your beloved bank ...i cherished it like my personal  wallet thanks very much ...but anyway please I just downloaded it and how can I put cash into my fidelity account ..because am doubting myself how and wondering how to do it also..so please help me out there.,5
+2017,Fidelity mobile app is so far so good,4
+2017,It cool,4
+2017,Just installed it  but it's not able to locate my current account after entering my account details with the OTP number. It says account not found.,2
+2017,Fidelity sound like there name. It's a bank to reckon with.,5
+2017,"Awesome App💙💙💙💙💙💚💛💖, but I can't transfer money from my mobile money account to my account. It says transaction error..... Why",5
+2017,Far better than the earlier version. Great app. Hopefully we can transfer from visa to mobile money soon.,5
+2017,"I love it,user friendly,thank you for bringing this app.",4
+2017,What is my password? Because I 've tried to log in with my a/c but still not correct. Very annoying,2
+2017,Great stuff. Functional so far.,5
+2017,Like it,5
+2017,"Worked perfectly until recently where it fails to open. It says ""device signature mismatch"" and then closes abruptly",3
+2017,I tried activating the Fidelity apps but no to avail. Pls help me with referrals code and OTP,4
+2017,I tried using my US number but then am not getting a confirmation code ...please help Fidelity...is there anyway I can create using my email.,1
+2017,Excellent,5
+2017,It is helpful and quite simple to use.,3
+2017,Nice app,5
+2017,Entered my details correctly they saying Transaction Failed,1
+2017,It should be more effective,4
+2017,Hello nice work with the app. I have another account. Which button allows me to add my second account. Does it also allow me to add my corporate account?cos The web version doesnt... hope it does esle whats the point,2
+2017,It annoying. After wasting my data to download it is telling me that I have poor internet connection. Meanwhile my phone is indicating 4G network. Is your app Internet requirement different? I really wanted to configure it and experience it but I am disappointed. For the past 3 days I have been trying to configure it to no avail. I am disappointed.,1
+2017,New update just works. I'm a happy customer. Thanks Fidelity 😀😀😀,5
+2017,I can't use this app.. Keeps saying account doesn't exist. Please help,1
+2017,"The app is user friendly however when you request for your statement it doesn't give your balance brought forward from the start date, it only shows your debit and credit transactions through the period then give your balance on the end date.it should give balances after every transaction.",4
+2017,I have sent an email to the address you gave but I am yet to receive a reply,1
+2017,This app is given me an error so it  can't register,4
+2017,"How do I add my other fidelity accounts, so I can view activities on the accounts",4
+2017,Pls still saying transaction error,3
+2017,Really fast .. Momo transfer is perfect,4
+2017,Please I can't activate the application on my phone. I need your help.,1
+2017,Just recently I was about transferring some funds from my account to another account with Access Bank when I realized my branch Haatso wasn't on the list of branches available. Can you please assist?,5
+2017,It Sometimes Have A System Problem The System Just Goes Off,3
+2017,Great app so far. Hope you add more transaction processes to limit stress. Keep up the good work. Highly recommended to any fidelity customer.,5
+2017,Please  I can't find where I save ...I mean at Kejetia  branch ...K.O Branch ....please I need your help,5
+2017,"Great, stylish and simple app. Can be used without data.",5
+2017,It's a powerful tool,5
+2017,"The mobile money platform isn't available...when is it going to be up, please? I tried loading my wallet but failed.  Can't send money as well",4
+2017,"Can't activate, keep telling to see detailed transaction and error",3
+2017,"I have been trying had to create this mobile banking on  my phone, it tells me failed why if it is scam let us know.",2
+2017,I think is very good,3
+2017,It force close with this error message unfortunately Fidelity bank app has stopped working,1
+2017,I love everything about this app but I can't transfer money from my Vodafone account to my Fidelity account.,5
+2017,"App is great so far, but why does it totally limit transactions with foreign currency accounts? I can't perform any transactions with my USD accounts so I always have to go the banking hall, which defeats the purpose of an app for convenience.",3
+2017,"I can't activate, tells me failed. I entered my details very accurately. Please help",2
+2017,"Am also having problems with the app, it's always transaction failed, account not found why",2
+2017,Please kindly add request for ATM🏧 Cards 💳 to it so that we can request for cards as well instead of only cheque books. Thanks,3
+2017,Very good app. Used to work very well but since last month I am being told it's under update and still not working till now,3
+2017,THANKS WOMEN THE SUBSTANCE DIRECTIONS,5
+2017,Please I can't access it after putting in all my information it tells me Transactions failed and that account not found. Please help me Thanks,1
+2017,User friendly and convenient,5
+2017,Its such a great app..!!!!,5
+2017,"Great app, very convenient. For those who are having challenges with linking the app to their account, kindly follow these steps which I used in solving mine.  1. If your phone is a double sim phone, once you install the app, the app will automatically pick the first sim number as your phone number. So, double check if that number is correct.  2. If the number is correct, proceed with the other details i.e. Date of birth, account number, pin etc.  3. If you used the wrong phone number or you are unsure if the number you used is correct. Uninstall the app and reinstall the app and you will get the option to enter the phone number again.  4. The app works with the details you submitted to the bank when opening the account so if any of those details have changed the app will not connect to your account. You will need to go to your branch and modify your details.",4
+2017,The best app ever. I can deposit money into my flip account without having to go to the bank personally. This will enhance my investment big time. Thanks Fidelity. I hope u have put measures in place to stop hackers though.,5
+2017,I can't log in. It says account not found. Why,2
+2017,Great app.....,4
+2017,I cant make money transfers,4
+2017,App is fantastic and user friendly.  I love it!!,5
+2017,Very gud app.kudos to u all,5
+2017,"Awesome app don't feel like visiting a bank branch again. I can order my cheque book, I can stop my cheque, I can transfer funds even outside Fidelity and the QR code wow. Thanks Fidelity 🖒🖒",5
+2017,Good app,4
+2017,How do I get the referral code.. Keeps showing me transaction error,3
+2017,Strange no option to load cash unto mobile money wallet or to add cash to account from mobile money wallet,3
+2017,Please change TOP UP section let people  know that is Airtime top up not account top up. I mistakenly top up 200 Airtime.,3
+2017,Do we have a version for Apple OS?,4
+2017,"Awesome app makes transfer of funds, payment of bills and purchase of call credit so easy. Just ordered my cheque and made payment with the QR code. It's actually like a complete branch in my palm. Thank you Fidelity you are truly the Bank of the year",5
+2017,I love this App...it makes banking so easy.  I encourage all fidelity customers to quickly install it and use. In fact i believe with you,5
+2017,"Next update should fix all these bugs. This is not just an app for testing sake, it ain't in beta,do check on the errors and complaints​ made by your customers. Thanks.  Same old issue""Transaction Failed,Account cannot be found""",1
+2017,Impressive,5
+2017,Fantastic App,5
+2017,Great app,5
+2017,Well done Fidelity Bank for the efficient and convenient Digital banking service. Banking is much easier now.,5
+2017,One of the best banking apps available,5
+2017,"Very poor, Just didn't like it",1
+2017,"""Account not found"". Sorry, what? Disappointing!",1
+2017,"Long time I'm trying to open the app but always it is showing ""Verification request has been sent. This might take a while. You can also exit the application, and the application will notify you when it is ready to be used""",1
+2017,Great for first update.,3
+2017,I have an account with the spintex branch but I am been told my account doesn't exist n so I couldnt create my mobile banking account *WHY*,2
+2017,Fantastic app And setup is so simple Great Job team,5
+2017,It's good but not easy to install,3
+2017,"Its a great app but am a bit confused, what password are the demanding before logging in",5
+2017,"Wooow, this is absolutely fastastic. This is truly mobile banking! Thank you Fidelity team especially the response team for the hard. More grease to your elbow...",5
+2017,"Good to use, download ..",5
+2017,great app,5
+2017,I like it,5
+2017,Im in luv with the app,5
+2017,It's the best app so far,5
+2017,Its the best so far,3
+2017,I lovw this app,5
+2017,"This app can be better than it is now. Standard chartered bank app won't allow screenshot for security reasons but this one does.  So far, it's not bad.",3
+2017,So far so good the best banking app i have ever seen.,5
+2017,I love this app. Fidelity kudos,5
+2017,Good app,5
+2017,It's bad.... Ecobank app.... this the best so far....,1
+2017,"Works great. Even without data I'm able to use the app, which is pretty cool.",5
+2017,It's an easy to use app.  Especially the fact that the app can be used without data.,5
+2017,"This app is lovely,I can transfer money conveniently, access my account and even top up airtime",5
+2017,Great experience...,5
+2017,"this app is just bad.....after doing the necessary requirements,all i get is account not found......meanwhile i recently performed a transaction",1
+2017,Simple and user-friendly. Great app,5
+2017,Banking made so simple.  Love it,5
+2017,Great app. Has made banking so simple. Love it,5
+2017,This app makes Banking so convenient,5
+2017,"After getting this app can't access my account ,behaving like aseidu nketsiah and kuku ahidohu and ablakwa okujetu",1
+2017,Fantastic,5
+2017,"Cannot access the app, pls help",2
+2017,Waoooo It's wonderful app.,5
+2016,"Unable to create user acct. Very ambiguous ,lengthy, and complicated.  Be very clear what combination of letters, digits, or characters required. Make it easy and user friendly.",1
+2016,"ACCIDENTALLY HIT ""HATE IT"" I LOVE IT--NOW I CAN REACH MY DAUGHTER",5
+2016,Wonderful,5
+2016,When l type in my account number and the pin .....the app said my account number cant be found meanwhile that is the account number and pin l have been using so ....help wai,1
+2016,"The programmers and/or project manager in charge of this app needs to be banned. Maybe a proper guide on how to use it rather than install, activate and transact. This guide should be incorporated in the app to guide users on how use it. Never worked for me though. Take a lesson from other bank apps fidelity. This is a horrible output.",1
+2016,It  works very well  love it live it,1
+2016,Great App,5
+2016,"I am so regret of having an account with Fidelity bank. Because having me possession a Fidelity visa, and I can not use it on my phone. That is upon me downloaded the mobile app. They are telling me, enter customer id, create pin and when I used the pin I am using to operate my visa card. They are telling me not much or incorrect. And even I was given something like customer I'd.",1
+2016,It has made banking so easy for me. Great app . 5-star,5
+2016,This app is crap. Nothing works.,1
+2016,This App doesn't allow me to register.... It keeps telling me account fail...,1
+2015,What is costumer ID?,5
+2015,I thought the registration is instant. It's been hours since the initialization process. It still hasn't confirmed my registration and the *775# too doesn't work. How convenient is this app?,1
+2015,"Keeps telling me account not found ,",2
+2015,I can't register. The feedback I keep getting is that my account is not valid. What do i do?,1
+2015,I av never been able to use this app. Da response I get is that my account numb cannot b found,1
+2015,This App won't allow me to register.,1
+2015,Hi.... after providing accounts details.....still tells me accounts not valid.....Pls fix.it,1
+2015,Fantastic! well done guys!,5
+2015,"Its my virtual bank in my palm as i am able to transfer money, buy mobile airtime and even send mobile money. Best part is the ease of use and security to it.",5
+2015,"My banking hasn't been this simpler. Funds transfers, top ups, systems and more anywhere and everywhere,  home and abroad . Bye bye banking halls. Thanks Fidelity Bank!!",5