year,content,score
2024,Great job Ecobank. You're my fallback plan when Mtn fails with money transfer,5
2024,No username...all I have is a password that allows me login and the same password is attached to my transaction authorisation...this is absurd👎,1
2024,"I decided to create an Ecobank account through this app and after successfull completion, it's been almost a week and there's been no notification nor confirmation message yet and I'm still waiting.",3
2024,This is the third time of downloading but not appearing on my phone,1
2024,The best,5
2024,Not recognizing my mobile number registered on the bank account,1
2024,Good,5
2024,Exceptional,5
2024,Can Android version 8 download this app,1
2024,Such a good app,5
2024,Easy n fast,5
2024,I need app at the dashboard,1
2024,Ok,4
2024,Nice one,5
2024,"I have my funds stuck in the wallet because whenever I try to withdraw to my mobile money account, An error message is displayed but I can top up from my MoMo account. This app is not just working in Cameroon at all. The team really needs to improve this.",1
2024,Good to go account but always having network issues,5
2024,I'm not able to debit from my account,1
2024,"Please i cant even login , whats the problem at all please my own account hmmm",5
2023,"I'm honestly so disappointed with this app, I changed my phone earlier this year, tried to log in again and was met with the username and password requirements. Mind you, while setting up my account I was not given a username and only had to set a pin and not a password. The other sign in method with the credit card reads the same error that ""the feature is not available"" I've tried calling customer support, and I was told a new update would fix my issues. The update has still not been released",1
2023,It took my money and I couldn't even make transactions... I tried reversing my money back and it still jam... This app is a fraudulant... Poor service I gave up on it and just unistalled,1
2023,Lovely,5
2023,This app is fire 🔥,5
2023,OTP for registration not coming I have change my phone but I cannot reconfigure on my new phone because the OTP code is not coming. It stops at : waiting to automatically detect the verification code,2
2023,Great,5
2023,Very good,5
2023,Very good I love,4
2023,"The app was working good but just for the past few weeks now am trying to check my balance, send money but it's not working 🤔",4
2023,It works very well to me...,4
2023,I love the new interface. It is user friendly. I also love the new security feature (fingerprint) in this update. Big ups ☺️☺️. PS: When are we getting a dark theme update??,5
2023,One simple to use app. Well done.,5
2023,Please need yours better metter man,3
2023,Perfect banking app,5
2023,Why l would have give this app a zero star why lm trying to create profile but saying internal system error 🤬why lm so angry l wanted to but something l will rate this app 5 stars if they fix this problem,1
2023,"Why am I always having a tough time accessing your bank? I also want to download your mobile app, after wasting my 77mb twice, it's showing me ""you can't install the app"".",1
2023,Wow wow nice app,5
2023,I can't login to my account on the app,1
2023,I'm unable to download the app,1
2023,"It was seamless, No challenge encountered",5
2023,None,5
2023,"Good, so far. Room for improvement",4
2023,Very gud app,5
2023,I can't create an account any help,1
2023,This app always pend transaction and you get debited for it without funds being received but who you sent it to and also failed to reverse your money not until you laid complain to Rafiki that means the auto reversal is bad,1
2023,David Godswill GodswillDavid785 com,5
2023,"This app is terrible, i used my debit card details but still not logged in... What kind of app developer do you Eco Bank have ...?",1
2023,Love it,5
2023,Improve on the security feature. I should access my app with a password.,3
2023,very good,5
2023,I cant even activate the app talkless of doing transaction. Its just keep saying that my profile is lock due yo multiple incorrect input. The app wey i just download fa,1
2023,Recommended,5
2023,I'm having challenges in the login process at the activation on new phone,4
2023,"Okay I'm having a bad time with this app. Why its telling me that I should check my internet connection when I'm having and browsing freely with my phone🙄😡, all the transfers I want to make didn't work and even I can't receive payments what's going on😩😩 abegoo",2
2023,Satisfactory,4
2023,I'm trying to transfer money from my xpress to savings for use in the weekend. I tried many time since this morning. No funds transfer is working.,1
2023,Like app,2
2023,I am unable to access to my profile. Tell me I do not have internet connexion when I am ready to load my profile. This is not true. My connexion is excellent,1
2023,The app is not fully accessible for people with visual impairment,3
2023,Very excellent app,5
2023,Good?,5
2023,One of the best app,5
2023,It's fast and easy,5
2023,I can't even get past the security verification thing. I entered my two questions and a confirmation was to be sent. None came. Just have to forget the whole thing.,1
2023,"It's two days and no OTP is coming to my phone, for activation of mobile app on a new device.",1
2023,Trying to download the Apps but is difficult,3
2023,It's really difficult for someone to sign into the app Especially when you forget your pin whenever you press forgot password it juat remains in the input password page.Please do something about this,1
2023,"Very useless bank, epileptic network. Customer Care zero. If you have issues, it takes enternity for them to respond Fraudulent bank",1
2023,"For more than 24 hours now since I downloaded the app. I have bewn umable to create an account. I am stuck with a message after my pin inpput which says, 'You did not set a new PIN in the period given. You need to reset your PIN to continue."" No matter how fast I type the message keeps popping up. Please what do you advice I do?",1
2023,Great,5
2023,"This by far the worst app I've ever used. If you logout of the app and try logging in again it ask a security question in which you answer correctly but still locks your account, WTH. Before you get to fix it to you need to go to their main branch just for them to reset your pin which isn't convinced for people staying far from the bank. Fix this error so you don't lose more customers",1
2023,Not yet downloaded,1
2023,There's this bug when you tap on the notification tab on the app renders the app unresponsive and it's been there for God knows long and something as simple as that cannot fixed,1
2023,Why haven't the money that someone transfered to me since on 14th December haven't reflect on my account,1
2023,I can't log into my existing eco bank account on this app. Why?,1
2023,Good user interface,5
2023,My trying to login it's not going they kept on telling me there is an internal error,1
2023,Very nice,5
2023,Very good,3
2023,Too bad when logging in or signing up keep telling u u did not provide code within given time,1
2023,This app is the worst I have came across since from the day I downloaded this app topup my account till date I can't do nothing to transfer money to another account pending to topup my card pending for ever All transactions pending for ever till date the money in the account is still stuck in there tryed several times to contact customer service northing,1
2023,Very nice,5
2023,Stupid app,1
2023,Bad,1
2023,"Good app .use to use for quick services. But since I lost my tablet can't sign into my new smart phone. Error message says credentials not found, now I wonder if I forgot my pin or what and still yet there is no way to reset it even after being to an agency I was told to go try again. Tried even online and it still says pin can not be reset. Why can't a link be sent to my email and I follow to reset the on. I have called and sent emails and still yet no one is responding to my request.",2
2023,Wow i like this applicationi,5
2023,U guys are the worst bank ever,1
2023,peace,5
2023,Poor bank app,1
2023,This app is completely different from the previous one. How on Earth Ecobank ICT Department allowed this to befall one of the best financial institution in Nigeria. Let me openly tell you guys sincerely you are so much because this app is completely not working as expected from the stakeholders,1
2023,"Anytime I try to do a transaction it tells me it can't debit my account to complete a transaction. And I can't also cashout my money😭😭 so my money is basically stuck on app, 😭😭",1
2023,Reinstalled the app and they are telling me my passcode is wrong and security question too are also wrong and I have been blocked,1
2023,I'm finding it difficult for signing in and they said I can't sign in for xpress account too. They been sending me code for signing in repeatedly and the other page is not opening for me to fill in my details.,2
2023,Nice app but need password to double the security and I am been trying to increase my limit of transfer but it's keep on showinf me failed to increase what should I do,3
2023,So easy,1
2023,Great app,5
2023,Eco bank is not opening an account x press account again why I hate this app,1
2023,Cannot log in back to an existing Xpress account,4
2023,👍👍,5
2023,The staff BehaVe Was too much Rude And i open account yesterday and up to now they not connect my account with App so how i'll use My app They told me we'll connect tomarrow but up to now they not did it,1
2023,I love this bank,5
2023,This app does not work at all!! Like what the heck?? I couldnt even work past the page where you activate the app its only the internet banking website that is usable,1
2023,Very fustrating and useless sometimes for d past days I can't do anything on d app have complained severally yet no reply,2
2023,"Copied my own 6 digit pin at somewhere but now I tried several times inputing the pin but u keep telling me my pin is not correct, How? I Tried many times resetting the pin, the OTP is not coming to confirm, contacted the customer care Toll free number this woman is telling me ""they cannot do anything about it unless I visit their brunch"", but if I want to visit any brunch then why will I install the app? NOTE: The OTP is not coming! Do something🙏",2
2023,It keep saying my request has been received and its being processed after that nothing else comes up,1
2023,Nice,5
2023,The app is not downloading,2
2023,"I'm having big problem of this app This app automatically deleted from my phone and i have try to install it but after downloading, it can't be install Please what should I do",2
2023,Recently i reset my phone and I couldn't add my Visa card. Meanwhile the card was already created before the reset. Any technical support.,1
2023,Ok very helpful,5
2023,Fantastic,5
2023,Not good with iphone 14 promax android version,5
2023,Let update,5
2023,The worst Banking app ever created. Please Learn from Opay and Palm pay.,1
2023,Someone send money to my account I didn't see the money why,5
2023,This app is the best banking app,5
2023,I love the app,5
2023,"Please I blocked my account using ussd code I went to my bank branch but the said the account will be unblock. Please any assistance from you,?",5
2023,"One nice app, but the app needs extra security, it should have a lock at the opening of the app, anyone can pick up your phone, open the eco bank app and have access to your information, password is usually required when checking balance, making transactions etc, when someone had already opened the app and view your vital information, invaded your privacy. It should also have option for fingerprints to check balance and complete transactions.",3
2023,"Ecobank is as poor as ever see before I was credited since yesterday since then ive not received my money, Called customer service they are saying rubbish I'm really upset",1
2023,Nice,4
2023,This is the most sutupet app i have ever seen in the world you will put money in it to buy a card but after you can not buy the card and at the same time you will not be able to withdraw back your money or send money to someone please please do not download this app any more is just west of time,1
2023,Too bad in operation,1
2023,The app is not cool as I thought. I can't do money transfer and I can't create virtual card. It keeps saying request failed meanwhile I have money in the account,1
2023,After I finished typing the card details and clicked continue it kept on saying my information doesn't match with my sim but my sim was registered with my ghana card so why this problem,1
2023,Bagoy,5
2023,good,5
2023,Eco bank has made it easy for banking online thanks. Quick visa card for online subscription and fast transaction. Go and download eco bank app and bank at the best rate thanks .,5
2023,Fantastic,1
2023,Ecobank finally refunded my $73 ..thanks and thumbs up to the bank,1
2023,"I tried to open my account on my new device but whenever we get to the last phase, it begins to shoq'check your internet connection' all the time! And there is nothing wrong with my internet connection, I've checked it out",2
2023,Very good,5
2023,ECOBANK App has been very helpful to me through my YEARS of Finance Management and BUSINESS Growth. It's the Largest Banking App in African and very relaiable at all times. Ecobank My All Year Round Financial Application.,5
2023,"Please sending money from my account directly into mobile monkey wallet (Flooz) in Togo isn't not working, why ? That option is blur, when you click it doesn't pop up",3
2023,"Gave it 1 star because there's no option for zero rating, honestly. This app doesn't work. All it says is ""we can't register you at the moment"" for MONTHS now. It's so frustrating in an era where banking on the go is standard. No, seriously, fix this!!!",1
2023,Ok,5
2023,"Positively the worst banking app ever. How do you explain even your local branch ICT staff not being able to get my profile revalidated for use simply because I flashed my phone. It's not even a new phone, I only just reinstalled the OS. And for several months now, I'm unable to use your useless app, print statements etc. You should be prosecuted for taking our money and giving us this disservice of an app.",1
2023,Great app,5
2023,Genial,3
2023,"This application is behind their counterparts, most annoying weakness is that: the application cannot provide access to receive transaction history beyond five transactions, most of the display history will be the vat and tax that are associated with a single transaction. Do I need to download statement of account each time I want to review my received inward transactions details?",1
2023,No 9oefugo,1
2023,"I can't even create an Xpress account with this app, worst of all those working in the bank in my area, can't link my account to my mobile money wallet, I would have to waste huge transport money just to go deposit.The inconveniences are just overwhelming.",1
2023,This app is as bad as there workers pls help me unlock my account profile I want to use my own money for important things,3
2023,"Good but when I want to create a virtual card ,the process eventually fails",1
2023,"I am using ecobank, but am not satisfied, the bank is giving problem, am even intending to change another bank, everybody is advising me that i should just change the bank, if dawload d app i delete it bcs is not simple to opperate, if putted my details it won't answer, and through ussd code no any improving also another cases to that side again, so decide now before i go to change another bank let me see if d things are changed,",1
2023,It's now working fine,4
2023,Is a very good app but I mistakenly typed a wrong digit for the last number of my id number and I have tried to change it but it seems impossible 😔,3
2023,Satisfactory,5
2023,good banking,5
2023,Amazing app thank you ecobank,5
2023,Good,1
2023,"Please, ever since i change phone to Huawei, im not able to install on it. Please do something about it.",3
2023,Is just end of discussion and one in a million.,5
2023,"I have joined Ecobank recently, hoping for better customer support. For more than two weeks now, I have been trying to transfer money from Senegal to Guinea. The app looks very nice, but many functionalities do not work as expected; chat and email support are not of much help. I'm locked out of an Xpress account opened with a guinean number to circumvent the Rapidtransfer nightmare, and support is not even responding to my emails.",1
2023,"I was using it and was wonderful but now I can't use it anymore because my phone spoilt and I bought a new phone and when am trying to login, it said I can't activate it because it a new device, I try to use my ATM card to activate but its not working and am outside Ghana so I don't know what to do again",3
2023,It's been cool and I have not experienced anything wrong,5
2023,"The issue of withdrawal, I made a withdrawal with my ATM card but couldn't go through why is it so",1
2023,Good,5
2023,I appreciate Ecobank,5
2023,Very much good,5
2023,Nothing is working,1
2023,At first i was liking the app but now I don't like it. They have block my account two times n do u know what pains me my money is in the account 😭,1
2023,Not bad,2
2023,"Very useless Bank. Bad Customer service, Bad network, poor services and Poor Management.",1
2023,Nice app,5
2023,I can't even login my account they need to improve my pin is correct but when I put pin to login it says my pin is incorrect,1
2023,"Account opening is very easy. But to log in to your account on another device is a big problem. All the time they said ""your account profile not found""",1
2023,Best ever,4
2023,"Pls, add login password or fingerprint for more efficient security",2
2023,o o zz ow,1
2023,Current update is better,4
2023,I appreciate your efforts,5
2023,Very nice App,5
2023,Are you guys running a scam skim here or what??? Firstly you charge 3% for deposit from mobile money in Cameroon 🇨🇲 an it is very easy to deposit but to withdraw your money is impossible and frustrating 😑 😒 🙄 are you guys scammers or bankers ??? *PLEASE DON'T THIS NONSENSE APP*,1
2023,I tried activating my app with my debit card it showing me I have exceed my card for this service tf does that mean,1
2023,It was good but sometimes slow in network,5
2023,This app has alot of issues...I can't even make an epress cash request ..I have to do it like 10 times then give up.....I had to uninstall the app n put it back now the app won't activate ...been like this for a week..can u guys do something???cus even the back can't help me...this is really terribld,2
2023,"It was highly frostrated. I activate it so many times but still not working. I will input all the correct details till the end. It will display, it in process wait for confirmation. Time without number I have been doing it. This apps is bad. I rates it zero",1
2023,Day 1. OTP service never comes when you need it. I haven't been able to do anything. Day 2. Can't set pin. *I've sent the email.* 3. Now my emails to Ecobank are blocked.,1
2023,Is not working for me I don't know why,1
2023,"The experience is very nice and it's user-friendly, better than most bank apps I've seen and used so far",4
2023,"Started using this app a few years ago until recently I had to restart my phone due to a few problems. I downloaded and tried to retrieve my account info using the same old process, however the notification I keep receiving is "" sorry this service is not available "" Can I know what's the problem about?",3
2023,I lost all my apps am trying to download the Ecobank and i can't download it please do something about it. Thank you,1
2023,Job weldone,5
2023,Update this app or stop scamming people!!!,1
2023,"This app is dangerously bad, you can not keep track of your balance. When they take your money you will never know. I have been going to the bank trying to reconcile my account, many times without satisfaction. Beware of this app. YOU OWN ME A STAR.",1
2023,Awesome app to use,5
2023,Good and Nice,5
2023,Excellent app,5
2023,Super,5
2023,Great,5
2023,Excellent App,5
2023,To send OTP is a problem,1
2023,The Bank of our hope excellent service are their hubby,5
2023,"If there is an option for rating less than 1 that would be my rating. Ecobank is one of the worst bank in Africa. I ve opened an account since last week Monday n I transferred all my money into d account they told me 7 working days it will be opened,up until now my account is not working,i called n went to d branch to complain,at first they said it's was cos my address hasn't been verified,later d address was verified now another excuse saying it's crafting that is holding it.i regret",1
2023,"Evil wicked bank , all the time",1
2023,i opened an xpress account when i deposit it works.. now i tried to create my virtual card it gives me error about invalid account. Okay Now i try to withraw my money back to my mobile money account it gives me error this account cannot be debited. I have contacted support via email but no reply. Ecobank i need my money back.... Today is 8/11/2023 and my problem has not been fixed...,1
2023,Very slow and difficulty in making certain transactions.,3
2023,"App is trans no customer service respons, I have difficulties withdrawing and login into my account all the times still yet cards are not functional in my country 😕😞 worst app ever I will strongly recommend pyypl or eversend over this transh.",1
2023,Am trying to create an express account but they said error I don't know why but fix it because I need the app,1
2023,Do not download this app as this bank are thieves the will pack your money like the way the did to mine now after banking with them for 3 years yet the are very stupid people.,1
2023,Good,5
2023,the best mobile App ever...,5
2023,I love the user experience and interface,5
2023,So helpful,5
2023,Great,5
2023,Good interacting interface and the connections are quite secure although you do need to improve on the customer service options apart from that it a five star for me..,5
2023,Good app and makes it easy to transfer,5
2023,"I regret it now and ever, i transfer the sum of 60k into this express account since about 6 months ago i was debited but uptil today no idea where my money is... Could this be a scamming apps",1
2023,Good,5
2023,Excellent,5
2023,"It's really a good banking mobile app,all in one really saluting the whole team who build these app.",5
2023,Great and nice.,5
2023,"I was having the app on my other phone I was using, then I changed it. And i tried re-opening it they side I will receive an OTP but I didn't receive any of them",3
2023,Good 👍,4
2023,Very bad,1
2023,"I don't understand,I downloaded the app and I chosed Nigeria as My country and entered my phone number. And I am still told to select a country. i don't get it. Why is it like that?",2
2023,"I'm new in this app, I thought I can find any investment options on this app but there's non...",1
2023,Good and reliable,5
2023,Super cool,5
2023,My account keeps getting blocked when I try logging in on another device,1
2023,"This ecobank, kano taroni samiyya boka otoro breach are good intent of attending customers they're oganized",4
2023,The app Is Good...very fast in e-banking..,5
2023,This app doesn't work on my Infinix phone,3
2023,I was unable to make use or activate the mobile apps as a first time user despite inputting the CVV and the expiry date of the debit card...what is going on with this apps,1
2023,"I just opened Express account on this app. After making a deposit, the money I'm seeing there isn't reflecting on the main balance, I don't have access to it, to withdraw or transfer. Please what I can I do to have access to the money i deposited there?",1
2023,Good,5
2023,"Great, fantastic",5
2023,"Extremely poor from ecobank,why the upgrade,the older version was doing,I made a transfer to palmpay since morning it kept writing pending then after it write failed,oya revise my money wahala",2
2023,Satisfactory,5
2023,I just make a transfer this evening and is still pending,3
2023,A very great experience 👏,5
2023,Worst experience the App is not allowing me to register keeps on saying profil not found yet l said am new to ecobank,1
2023,"I tried to send money from my express account to my mobile phone money, now it's the second month! and I haven't received the money yet. Your services are too slow! I dont recommend using this app for fast money transfers.",1
2023,Can't install it even after multiple downloads,1
2023,Can I send money to another African countries?,4
2023,"Scam I top up my account but can't get the visa card anytime I try to create one it keeps showing me app stop. I try to withdraw my money back but it keeps showing me failed. I'm very angry right now because my money is log in there and the app is useless no use, you better fix it now okay!!!",1
2023,Very good app and reliable service keep the good work up,5
2023,App keeps crashing. Even the bank staff are helpless and clueless about my plight.,1
2023,Vgood,5
2023,could not even register not to talk of using it.,1
2023,Easy to use,4
2023,Thanks please make Cameroon us back cod,1
2023,Good,5
2023,Very good app,4
2023,"Is a secured app but it will be more friendly if the branch code,cheque and map to locate the bank branches is added for easy access to visa card and ATM Banking",4
2023,"I love 💕 the app, it's super fast and well guarded",5
2023,Good,4
2023,EcoBank Mobile app. This app is very nice and very easy to operate. The app very good and secure I like it,4
2023,"The app was so good until I got a new device trying to install on it, from 2022 last year Tilly date I'm unable to reactivate the app on my new device... Kindly do something about it",1
2023,"Such stupidity, you guys should know that we can't come to the office that's why we registered an account online, and it's been 3 days since I made a deposit from my momo to the account and it still haven't reflected, I called to make a complain and you're telling me to come to the office and pick a form. I've really regret downloading this useless app. Thieves, refund my money back. Go to the ghipss or whatever and take my money back for me... U deserve no rating at all",1
2023,It's nice,5
2023,The security settings of the app is nothing to write home about at all... You guys should increase the login security of the app to be more secured and protected for users pls,1
2023,The app is not working,5
2023,"In general, a very good app easy to use and performant. However, once awhile you tranfert from your account to other account and transaction stay pending for ever and you are not notified about what is wrong eventhough your account has sufficient sound and in the limit of what is permissible daily transfer. This quite frustrating.",4
2023,"I downloaded app and cant register, what's the meaning",1
2023,"Je viens de changer de téléphone et j'essaie de me connecter à mon compte ECOBANK mobile, on me dit de répondre à des questions et click pour répondre aux questions, un petit texte s'affiche à l'écran me disant que j'ai pas répondu aux questions. Quand l'appui OK pour répondre, la page se ferme carrément. C'est chiant tout ça",1
2023,Its my best mobile banking app,1
2023,Very poor,5
2023,Good,5
2023,Eco bank. My bank my all. The internet services is just the best for me I must say,5
2023,Great,5
2023,This app is really good and convenient to use all your money transactions,3
2023,"Love your app. It is very easy to navigate. Unable to transfer funds outside of Ghana, though. The Ecobank Africa feature is just not working, the international transfer is also not working.",4
2023,This app is frustrating I created an account an made a deposit which i don't have access to it and when i contacted the costume service i was told my account is on PND! Was confused and was told to go to a nearby bank. No nearby bank at my location don't know what to do,1
2023,"This app is useless now, i won't recommend to download it if they can't develop it well, common virtual card topup, it couldn't",1
2023,Good,5
2023,I can't do anything on this app it always says your profile is locked,1
2023,I trust you,5
2023,Your app.work only with adds but I have been trying to check my balance for a week but coulf not.,1
2023,Best App but my only problem is the customer service chat very boring responses...here in Kuwait with instant chat I can have a video call thru the app for facial verification of my account then my problem is solved...I encourage Ecobank to do same..but Great App and convenient to use thou....Rafiki please try and response early 😂...,4
2023,This app is one of the best and effective to use.,5
2023,My own is not opening it's saying mismatch of phone number,1
2023,I have a huge problem with the app. I have tried severally to create a virtual credit card with the app but it keeps saying that my account number is invalid. I understand why.,3
2023,"I can't activate my mobile app using my ATM card. It kept saying that there is an internal app issues , currently it's saying that I have reached the maximum number of cards for this account",1
2023,"Buying data with the app isn't working but they debit me and don't refund, did it several times and it's annoying",1
2023,"I've been waiting for an OTP verification code for the past 3 days and it's still not coming. I've uninstalled and reinstalled this app like 7 times but still. Please do something about it for me please Asides, Ecobank is the best Love it 😊😊😊😊",3
2023,"I can't even login with my ATM card, upon I have an account with ecobank already it keeps telling me the same thing, welcome david create a profile when I click create a profile it tells me my session has expired try from the beginning.....very rubbish app",1
2023,Safe and secure,5
2023,Greatest,5
2023,Nonsense app it kept asking for country code even you put stupid app you guys should work on this app,1
2023,"Used to be one of my best apps,but Stopped working on my phone after I switched phones. Asking me to contact my bank.",1
2023,My account is locked and they couldn't even help me to recover it They always ask me to go to the nearest Ecobank branch and where i am there's no nearest branch I even wanted to open new account but the pop up message i always get is We cannot process your request at the moment due to internal system error.please try again,2
2023,"I've been trying to login to the app since but I'm not going through, pls do something urgently",1
2023,"I kept struggling to activate my account for hours, kept saying no internet connection and I was connected to the internet",2
2023,I can't login after filled necessary requirements,1
2023,I can't login with my details after changing my cell phone..,3
2023,"Poor Network and much fraudulent transaction,cos I made a transfer and it was failed and the money didn't reversed back nor added into my account,and this is not the first time this will happen. And people have been complaining about this bank that they are not a good bank.",1
2023,Why is the app giving validation error I've been trying to login but the app is extremely difficult with unnecessary so called errors How can add give my details and it will be difficult to sign me in ☹️,1
2023,This app is very bad,1
2023,"I tried making transfer, but What I see is 'Pending' and later 'Failed pls rectify. Tx",3
2023,Very nice,5
2023,I can't access the app and the network is not going smoothly which is very painful and sad,2
2023,"I do not appreciate the fact that one is not required to enter one's pin before the homepage is displayed.You log in automatically by just a click on the app,which is disturbing to me.",1
2023,Good,5
2023,Rubish,1
2023,"Annoying! Been trying to onboard as a non-ecobank account holder with my card. After filling out everything and reaching where my card is supposed to be authenticated, i get a ""check your connection"" error🤦🏾‍♂️.",1
2023,"I can't receive my verification code for over 2weeks now why. The app was working on my old phone fine ,but not on this one",2
2023,Yusuf abubakar,5
2023,This is the best mobile banking app ever no other bank have this it easy and fast that's good ECO keep it up it's percentage is 95%.good work Eco bank 😁😁😁🤗🤗,5
2023,🎉 Best downloader,2
2023,Terrible app. I can't activate my app. Customer support is not available to help. I emailed sent DM no one available to help.,1
2023,The app is friendly nice it's really doing well and helping,5
2023,How to transfer money to Pakistan through Eco Bank?,5
2023,I can't even reactivate my account again Can't even use the mobile app anymore,1
2023,Ecobank has a lot of thieves stealing customers money through this app. Many times they collect my money from my account of transactions that didn't went and they never refund it back even after numerous claims. Watch out guys,1
2023,V good,5
2023,Just okay,5
2023,Best app so far,5
2023,Have been trying to open this app since and it's just saying rubbish,1
2023,Eco bank is great,5
2023,I changed my uninstall the app ut when trying to log in is not successful to take me to my profile after I insert otp for the last step it showing profile not found contact customer care What happened it a eco express account plus,3
2023,Need the former login,5
2023,"Since I opened my eco bank account I can't register in your app with my ATM card It's really frustrating Even the online banking website I can't register to ,I regret opening account with your bank",1
2023,"To me this bank is so good and capable of using,easy transfer and also so friendly to use the new app is perfect",5
2023,I want my Ecobank.,5
2023,"This is the worst experience ever, I couldn't open the app. I have data and yet it will keep loading and no results. I've complained to the customer care and still experiencing the same thing..",1
2023,Nice app.but what is the daily transaction limit ??,5
2023,Worst app,1
2023,I have not registered my app but downloaded.,5
2023,Am trying to download Eco bank app but is not download please,2
2023,Good services,5
2023,Great,5
2023,Lovely,5
2023,Eco bank is the worst bank I have ever banked with I expected more from them,1
2023,I feel comfortable using this app any I want.,5
2023,Ecobank your network has been a mess since yesterday; the money that was sent to me hasn't reflected and you guys takes so much time to reply and even when you do you haven't been able to resolve the situation up till now. How will I resolve my issues when you hardly reply.,1
2023,App not even working keeps on saying error...,1
2023,"So I transfer money with the App's mobile money to another person. My account gets debited even though the recipient claims he has not received the money. It takes several minutes even after calling Ecobank customer service before the money hits the recipient's mobile money wallet. This happened 4 days ago. As if that was just one unfortunate case, it wasn't. As I'm typing this piece, I'm still waiting for my phone to be credited with a top-up I purchased via the same app. 40 mins. ago. Very BAD",3
2023,Very stupid app,1
2023,"I have been trying to open a ecobank mobile app, for almost 5 months.i can't remember the OTP,and the security questions, please help me out",1
2023,"So the only use of this application is to see your acount balance... 1 can't buy anything online, can't Creat a virtual card or if available not possible to top up, can't buy airtime, simple gift card is Impossible to buy with it so many issue I've not mention pls fix this app it's terrible if I could give rating I would",1
2023,"This is the most useless App among all the banks in Nigeria. Even their customers care cannot installed the app properly. I have been going to bank since last week and all i get is sorry. The funny part was that, their app select phone to be compatible with. Imagine that rubbish...",1
2023,"Easy to use and helps to know the exact person you always send money. The app is just as the bank. With the app there's no need to visit because the app provides all features for comfortable transactions. Features such as rapid transfer, ecopay , express cash and transfer. Thumbs up Ecobank.",5
2023,What is happening please,5
2023,I can't send money above 2000gh without having a problem. Work on this asap.,1
2023,Good,5
2023,On Saturday I fund my Palmpay account through my eco bank ATM card but it was declined and eco bank debited me. Please return my money back or I will report your bank to credit bureau that you guys are fraud.,1
2023,Now its works for me well thanks,5
2023,Thanks so much,5
2023,I have been trying to login to my bank app and they are not sending me any otp When I then press resend code They will send me the old code which is invalid Fix this pls💔,1
2023,Problem downloading,1
2023,"This app should be given zero star , I can't login with my account number, even when I tried to register for online banking to enable me access the app yet nothing is working.",1
2023,This is good appreciation for banking services but the way to create the account is very helpless,3
2023,"The app is great, formally, there was a delay in receiving money,but everything has been resolved. But, you can see transactions. You have to request for your statement.",5
2023,Could not write my name properly because the app doesn't accept dash(-) in firstnames and there is dash in my first name (Abdul-Rashid) otherwise it's great,2
2023,Why can't I register as a new user?,1
2023,Fantastic,5
2023,This app is becoming really really annoying. For days now have been trying to download statement of account the response will be that your request is successful but when i check my mailbox nothing. You people should do something about it,1
2023,this app is terrible I can't even create a virtual credit card it is totally overrated I have tried creating a virtual credit card several times and to no avail. I even regret installing the app,1
2023,Great,1
2023,Good,5
2023,My account is locked and am not even able to chat Rafiki whats all this,1
2023,Nice,5
2023,please i need ecobank Mobile-app,4
2023,Nice and good,5
2023,Seriously this app is adss if you download it your money would just keep to disappear into thin air in the begging it was nice but now don't waste your time and money pls,1
2023,I downloaded the app and tried to open it with my details but was told that my profile has been blocked because of too many tried incorrect pins. Why is that. And I have not even downloaded the app before. How can I validate my profile so I can start transacting,2
2023,Please I can't download ecobank app,2
2023,Can't log into my account in my new device What do I need to do,3
2023,Love it,5
2023,Awesome The bank has improved greatly,5
2023,"Virtual cards creation is very hard now not working for me because of otp validation staffs of msisdn and logging in new app is hard too. The security question never match, i have been using this app for two years but it cause more headache.",1
2023,Anytime i logout or chnage my phone i have to always visit Ecobank office for pin reset why?,1
2023,this is a very good app,4
2023,"I really don't like what the bank and the app is doing sometimes someone will send you money it will take 24 hours to reflect in the app , no good network and it makes me feel very bad because the business am doing is all about transition 😭😭😞",1
2023,"Terrible, i don't get why it takes money from my mobile money account but for like 2 months now I have been trying to get it out but they keep saying I can't debit my account. My account can you imagine 😒. I just want my money back, 🙏 please help me out here.",1
2023,"I've been using the app for over a year now with no issues whatsoever. I intially rated it 4 stars, but I think it deserves a 5 star rating. Nothing over-the-top, just what's needed, and it gets the job done",5
2023,"I can't even login, it keeps tell me my number Is not registered with the app, and I was using the app with the same number before.",1
2023,Having read other issues raised I think good work on the improvements,5
2023,"Everytime I use this app, the experience is always frustrating..Very slow in processing and they deduct money on every credit and debit transactions...Just for 10k transactions#86 was deducted as charges...why?",1
2023,Excellent thanks,5
2023,Very good,5
2023,"This bank is totally a joke, The visa card can't work for online payments unless you ask and approve each and every show you visit in another country. You can't transfer dollars to another local banks, You can't get customer service for more than five six hours. Ecobank Rwanda is the worst bank I ever seen.",1
2023,"When i try to create a virtual card, this app keeps telling me to go to the app store to update when I'm using an android phone which is updated to the latest settings. Also getting the same results on an iPhone. So frustrated",1
2023,Nice,5
2023,Thank ecobank you are the am really excited about you. Thank you for everything 🙏,5
2023,Not smart as other bank apps that I use,1
2023,So far so good!...,5
2023,I spent the whole day and de night trying to download de app why. If it's other apps by now I should be done.,1
2023,My reason is if you open your account in new phone and you forgot the security questions they will not open for you,1
2023,Very bad for my use,5
2023,The automatic code detection is frustrating. Please make it both automatic and manual.,3
2023,Good but i cannot use my Ussd code on my mobile transfer,5
2023,Great experience in banking,5
2023,Very nice app,5
2023,Very much good,5
2023,"Worst bankapp ever,non of my tranfers has been seen but ive been debited for them",1
2023,What is the meaning of 'Your data is not available' when I have data for other things on my phone? Is it a crime for me to re-install my phone when it crashed?,1
2023,I've tried lot of times to open virtual visa card but I couldn't,1
2023,Besides transfer and purchasing air time or data nothing else works,2
2023,Can I get an account,5
2023,متآسفامارایت,4
2023,Perfect and reliable,5
2023,"The worst bank app I have ever seen, terribly unfriendly and uneasy to use",1
2023,Sweet experience but you guys should upgrade the network rate for receiving money.,5
2023,This app is very good,5
2023,Yarh,5
2023,Very good,5
2023,immediately i want log into my mobile app after those advertising and i put my phone no the oTP is refusing to come out,1
2023,"I love this app, very good to send money.",5
2023,Good application,5
2023,"I can't login Forgotten security questions, I already contacted for one month now no reply",1
2023,My money has locked inside this app over seven months ago,5
2023,Good,5
2023,Very good but i can't see money sent to me in the transaction list,4
2023,"This app is really annoying, it's been two years now, still can't log in to my app all because it saying ""profile picture not found"", have gone to the bank to complain and nothing has been done about it, I was ask to send the screenshot to an email still yet nothing has been done to it, it almost two years now",1
2023,Great,5
2023,can't log in my account. keeps showing my phone number record could not be found blah blah after verifying with debit card.where as that's my eco bank number. i don tire ajeh,1
2023,"This app is very!!! Bad, i mean too poor even to create a virtual card is a problem, you guys need to do something about this",1
2023,It's okay and easy and satisfying.,4
2023,The app is good and fast in transaction so far I haven't get any problem,4
2023,I downloaded this app and I haven't been able to make any transfer..it keeps saying limit check failed.the app is really poor,1
2023,"I installed a new ecobank app in my phone and after imputing my details, it's telling me, details not found. Chat with our customer care.",5
2023,I tried opening my app with my card but is telling me my profile is not found.,1
2023,I'm having issues with My mobile app I will make a transaction the recipient will receive the money but it will show failed in my app,1
2023,I need ecobank,5
2023,This app was working perfectly since 2018 but in September this year the app crushed after updated it. It shows error message that my registered number is not found in the database. Its a week now i cant access my account using the app,3
2023,Installed the new app over 24hrs I have not been able to use it,2
2023,9g.,5
2023,"I'm creating an account and it says ""sorry,can't process your request now""",3
2023,Wow so easy banking,5
2023,How can you have an App that you can only transfer LRD to other banks when you have USD in you account? A very primitive way of Banking on a modern world.,1
2023,ECOBANK incapable de trouver des solutions aux problèmes générés par sa propre appli,1
2023,Very easy and helpful,5
2023,Not for US coustomers,1
2023,Very good Up. Straingt From momo to the account and vice versa.,4
2023,"Please I'm using ecobank for my business,but express account ,i didn't Lost my password but, the old password I'm using, when i in put my old password, they ecobank say is not correct can you emagin this, please i need a help true my",5
2023,"I use to use me virtual visa card for online purchases, but now it's not working can't even buy on Google play...",1
2023,Fine but l want to open account,5
2023,Always the best,5
2023,You guys are the best,5
2023,It's very very bad I can't even open the app because of the message it brought that I've exceed the maximum number of cards allowed for the service,1
2023,"Dear Ecobank Ghana,I am writing to inquire about the reason why I am unable to subscribe to a service using my virtual credit card. I have been using the Ecobank mobile app to create and load my Visa Virtual Card with cash, but I have encountered an issue with subscribing to a service.I would appreciate it if you could provide me with information on why this is happening and what I can do to resolve the issue. I have tried to find a solution on your website, but I have not been successful.",2
2023,"please I can't login to mobile app, after receiving otpin , it says my profile can not be found, so frustrating",1
2023,"Why would a bank app open straight up without inputting a password first, very terrible! How can you release an update in 2023 and not fix that? It's really a joke!",1
2023,Very amazing work for eazy to us....,5
2023,What is with your app and pending transactions? This be my last! A user can't caorry out a single transaction without complications? Ei!,1
2023,"Ecobank App and customer services in Guinea Conakry isn't customer friendly at all. In a town that I don't have access to a branch. The only means I do transaction is ACC-Mtn mobile money. Suddenly they have increased tariffs without any customer notice on transactions. Transaction that I use to pay 1000gnf from acc - momo. Am now being charged 20,000gnf.. Very sad 😔. Have sent your customer service an email stating that my atm has expired and of no use since March 2023, no reply till now.",3
2023,Easy to get along with,5
2023,This is the worst app in the whole world. I sent some huge amount of airtime to my momo account and as at now it is still pending. No one should download this app your monies will fly away I won't mind Ecobank they should go with the data,1
2023,"You see this particular app, don't try it in your life time. when I was depositing money inside it had no issue. Now that I want to use my money they keep telling me failed. maybe they were operating well at the beginning, that is story as of now don't try,they will swallow your money and keep telling you failed. Rubbish",1
2023,It simple and easy app..I love this and give 5stars,5
2023,Why is my account details and balance not displaying on the app?,1
2023,"Everything was working perfectly well , till I change a new phone and downloaded a New app. I fill everything and was told to wait for OTP to be send to me ,UpTo now nothing was send . I have try this many times still the same results. Please something should be done about this, elso I will have another alternatives. Thanks.",1
2023,Why can't I install this nonsense app transaction I will write a complain before it goes to the receiver,1
2023,"Votre application ne marche pas correctement, difficile d'éffectuer un transfert sans qu'il ait un problème de connexion. actuellement j'essaye de transférer l'argent sur visa, depuis que ça tourne en boucle. pathétique votre app 🤮",1
2023,"The reasons why I give two star is when some send money to me if they send 32,000 I will be seen 31,700 on my balance whether you have on your account or not they will still remove 300 like my GTB BANK they will not even take more than 10 naira",2
2023,This app is deceptive. I have been going to Ecobank now and then because of this deceptive app. Very unreliable. You own me one star.,1
2023,Why can't it rotate,1
2023,It's has a lot of problems in South sudan. It is difficult to receive an OTP code to activate . Very unfortunate app in South sudan,2
2023,I have always love the app untill Virtual card reverse payment while deducting charges..,1
2023,This app is good but when I try to create a virtual card I will be notified that I need an update but the update is not available,4
2023,opt in for mobile banking....card verification stage just popped i have exceeded maximum number of card allowance not even up to 3trials,1
2023,Very good app easy to operate,4
2023,Awesome,4
2023,Good,5
2023,I have been trying to reactivate with no success.only response is details validated.your activation is being processed.cant receive pin code on my mobile number,1
2023,Great App,5
2023,Like,4
2023,What's wrong with Google play store I'm can't open what's that about it,4
2023,Such a helpful app,4
2023,"I am trying to create a virtual card buh they keep telling me to update the app whiles is already updated,that is my only problem so please do something about it",3
2023,Please can i get a loan,2
2023,Please i can't open this link because Sorry this service not available,1
2023,I couldnot login to my accountand there is money inside you should try to fix it now that money is my savings,1
2023,Although quite good buh sometimes it's so annoying,3
2023,u have trying to activate the app still I haven't received any activation OTP. I am using the registered phone number.,1
2023,"Extremely unreliable app. Often times when trying to make transfers it will tell you the transaction ""failed"" or is ""pending"" indicating that some issue is stopping the transaction from being completed but the person you are sending money to would have already received it. Even days later, the app will still list the transaction as pending! Other times it will write ""pending"" for days instead of telling you the transaction failed so you will not be sure if you should resend the money or wait.",1
2023,"I have to limit my rating to this latest version. Be it doesn't show instant notification like the previous one, transaction can be pending and reverse with you knowing, it can stay as pending for a successful transaction, my recent experience was I sent money to someone he received it but it is showing failed on the app. Making it's accuracy a questionable one.",3
2023,Good 💯,5
2023,Please I can't create a virtual card it keeps telling me request failed apologies for the failed transaction. Please visit the app store to update your app to the latest version to enable you transact successful.. please I need help,1
2023,Fast transaction 👊👊,5
2023,Excellently exceptional,5
2023,Otp is not working can't login,1
2023,I've used this app for some months now but now I can't top up on my virtual card,4
2023,Great,2
2023,"This app is frustrating... Since yesterday app refuse to open, when it opens you can't do any transactions successful...very poor and it keeps happening at the crucial time",1
2023,Very nice,5
2023,Very effective,5
2023,"The app keeps crashing. I have good Internet connection but transaction response is ""no Internet connection""",2
2023,Good,4
2023,Been trying to create an account but when I'm going to upload my documents it keeps giving me permission denied neither can I take pictures of it too,1
2023,"The Eco Bank network is too poor that's my problems,, I'm forced to download the app now, cos I don't have ATM card, am always transferring even if I want to withdraw,, and now the USSD code is not working always network issues on this Bank but WHY??",1
2023,Why can't I create virtual card the said I should update but there's no update here,2
2023,I can't topup my virtual card..the topup option is not available for days now,3
2023,This is the worst banking app in Nigeria You can use a whole Day try to login To even reinstall the app your password will process for one week or more Is too poor,1
2023,Very bad they rejected my application with out a solid reason,2
2023,My own problem is creating virtual cards,1
2023,It's no longer sending transaction notifications,3
2023,Eco mobile app is effective and efficient. Cashless season made me to stand strong with ecobank,4
2023,Using of the card has become worthlessI have been having a lot of issues registering for a virtual card has become an issue so many internal error messages abeg fix all your issues it's really becoming frustrating .. customer service does not reply your mail 😞,1
2023,"From what I've heard it's a great app but my experience so far is nothing short of headache, first it took a lot of attempt to create an account and then when I finally was able to create an account I'm now struggling to get my cash balance to reflect on my account after transferring it from my Momo account to it. Pls check if something can be done to fix these issues it really a let down",2
2023,Good,4
2023,Can't even install the app,1
2023,I hate this bank now because they don't want to solve any problem online again.. My account is lock and they want me to come office... Nonsense,1
2023,"I honestly don't understand why the regulatory body in Nigeria allows this bank to run. My experience opening an account, getting a debit card and updating my account no go well at all. Now after all that I can't even get the app to work. Na wa o! Google please implement a no-star feature.",1
2023,Good for Banking 🏦,5
2023,"This app is crazy, allows you to deposit through momo but cannot Top up the card or even withdraw for weeks now. It keeps saying "" we are sorry we cannot process your transaction"" for weeks???",1
2023,Awful,5
2023,"Most useless banking app with useless chat support. If you sign up and logout, all your funds will go waste because you can't log in back again. The support is trash cos they will never mind you.",1
2023,My small brother was playing with my phone by mistake he deleted eco bank now when I downloaded it asked me for password and user name but knew the user name but I forgot the password my all money when drain . Guys don't downloade this app,1
2023,Most financial supporting mobile bank ever discovered by me.It possess the features which meet my requirements,5
2023,"I tried to open an account, after putting my details it won't open, it keeps saying connection has been refused please I don't know what do again",2
2023,Great,5
2023,Worst bank ever I have been trying to make transaction since two days ago and all the time it always telling me pending you guys should better find something to do to it ASAP,1
2023,Excellent,5
2023,THE WORST BANK YOU CAN EVER USEM .This is the worst banking platform I have ever used. Totally unreliable and unhelpful. The customer care is bogus ... Keeps silent when you talk to them. Lied to me that they will escalate my complain and I would be called up. They cost me to lose money and totally seemed not to care. I would advice you for the safety of your funds and your mental well being to steer and keep off Ecobank completely .,1
2023,Am.not receiving the otp fr activating d app,1
2023,I can access it... Internal system error is the feedback I receive,1
2023,The new app is awful. I've not been able to sign in for over a month now. Gets to the last stage of verification code and I simply don't get any on my phone. I've tried repeatedly.,1
2023,fantastic,5
2023,Worst banking app I've ever used in my life Eco Bank your network is very poor I wonder how people give you good ratings God forbid bad thing I can never use this bank again in my life You just made me lose a big business transaction am suppose to make Weldone oo,1
2023,"I have been trying to activate my account on this app for over a month,but it's not going through....",2
2023,Very useless bank and app,1
2023,Can't update this App,1
2023,👌👌👌👌🫡🫡🫡🫡,5
2023,Pls i was having problem downloding this app,1
2023,Good,5
2023,The bank as been so wonderful their network is good,5
2023,Good,5
2023,"I have many saved beneficiaries"" that are either dead or no longer useful. App developer should include a means to edit or remove ""saved beneficiaries"" that are no longer useful to the user.",3
2023,This app is the most simplest mobile app amoung all the banks,5
2023,Niceeeeeeeee!,5
2023,"All efforts to activate the use of this app on my phone proofed abortive, I have been trying for years to use ecobank with my account but not successful",1
2023,After sending message to your mail you refused to respond or do anything about it I need my money back this is a bad record Nd reputation for ecobank,1
2023,Most helpful.,5
2023,Will not rate until I get my OTP password for this app,1
2023,"This bank has got to be the worst bank ever...since on the 3rd of this month I was debited 2,100 while trying to recharge airtime from my account and till today I haven't gotten the airtime and my money hasn't been reversed even after making a complaint to customer care... I'm definitely closing my account after I get my money of course and for those that wants to open an account ECOBANK is not a bank, they're FRAUDSTERS..I have never experienced something like this with my other banks. NONSENSE",1
2023,It does not download easily,5
2023,ADESOLA YUSUF,5
2023,Very good bank,5
2023,"Only major issue I have with the App is how anyone can just take your phone, open the App and view your balance just via your notifications page. Security-wise, it is a major flaw. Strongly recommend; 1. Requiring a password before you can use the App. That way no prying eyes can see anything sensitive. 2. A panic password should be allowed under settings so that when under attack by hardened criminals, the user can input this ""correct panic password"" to show a user-specified maximum balance.",4
2023,Its good joor What else 😏,5
2023,Greatest,5
2023,Poor service tried to create a virtual card but said to update the app whiles it had already been updated.,1
2023,"I deposit my money , yet I'm told my account number is invalid",2
2023,The app is very poor when starting. When you select country and enter your phone number it doesn't respond but tell you to select country again. And it's very frustrating.,1
2023,Very good with motives,5
2023,Very good,5
2023,Great app,5
2023,Thank you very much everything works fine now,5
2023,"The worst bank app,,thier customer service never picks up all of them should be sacked just playing stupid music for you,,I have been calling for days to no avail ,the bank app is just useless failed transfer every time you guys should change those handling the app,, you transfer money it will say successful but meanwhile the transaction didn't go through even opay of yesterday is by far better than ecobank,you people are stressing my life",3
2023,I'm having problem with this app I don't know if is only me that is passing through bad internet failure you do a transfer you be debited but it wasn't successful it really killing me 😰😰😰,1
2023,"This App is so poor, Other bank Apps detect the name of the account you making transfer too after typing the account number to actually confirm/match up the account number and name. But for dis app, one has to type the al the informations. So you won't be able to know if u transferring to the right account number or not.",1
2023,"This ecobank app is very awful. It is very hard to log back into your account Incase you had deleted the app before. Their OTP codes never drop. While trying to log into your account, after you've put all the necessary information and you click done, it just immediately tells you that your request cannot be processed, without even reviewing it properly. I don't know whether it's a fault from the app, or their management generally.... In summary my experience while using this app has been awful",1
2023,Great app,5
2023,"This ecobank app is not working, I have changed several phone to be able to use this phone but to no avail....after putting my pin, it will no longer proceed...what kind of app is this?",2
2023,Great bank app,5
2023,The old app not functioning so I installed but when I type the code it says I should contact the bank how do I chart on line please,1
2023,Been trying to create a Visual Card but it keeps on failing. Is there another way of creating a visual card please help.,2
2023,Just downloaded the app haven't use it,1
2023,The app is not opening i have tried so many times to open but difficult i want to check my balance.. What is going on,5
2023,Good,5
2023,Good,2
2023,Finds it difficult to activate ap. I don't understand the use of card authorization 😔 I've been trying to activate the app for weeks.,1
2023,Proceed to migrate.....That is as far as i can go.this app doesnt even allow me to use it after updating. It is useless,1
2023,I want to create a virtual card but is asking me to update it but I have the latest version Why is it still asking for an update ?,2
2023,I can't even load my account,1
2023,I would have given this app 5 star...but the problem I have with this app is that it allow you to Link you prepaid cards...the most annoying part is that there is a button for that option within the app,3
2023,Network is so bad. I transfered over 200k from my other bank to ecobank a few days ago and till now i have not seen it. Dont use ecobank they are the worst bank on earth,1
2023,Best banking app,4
2023,Very useless app,1
2023,"Very useless bank. Lacking upgrades, you can't even use the app now or USSD for transactions. I'm migrating from this bank. They charge for virtually every transactions but will never upgrade their services. Terrible experience.",1
2023,75% okay,3
2023,"Best app ever,buh unavailable to reset my profile kindly do something about it",3
2023,I am trying to log back in my account and they are telling me they are having an internal system error. Even the virtual cards do not work! And my money is in there as well.,1
2023,"This App was fantastic and awesome but now , I can't view my last transactions, and the notification is not up till date . Am disappointed the features of the App has changed and I don't understand. I need response and improvement.",4
2023,I want to create a virtual card but not going through so please do something about it,1
2023,"I've spent the past day trying to create a visa card. I keep getting emails and sms that the order is received and being processed. When I try to view card, the feedback is ""Sorry we're unable to..."". I go to my activity panel and those transactions are all failed. Eventually, I've exhausted my chances and stranded. Huh!",2
2023,Let's hope that we can get much better services,3
2023,Is not working anymore 😭,1
2023,I can't logg in to my account for past two months..both ussd code and mobile app..i have visited the bank severally..yet it doesn't work...it keeps telling me my profile was not found...i feel so sad about all the problems... becos POS charges is very annoying..pls u people should help me ..from ur head quarters thanks,1
2023,This app nothing is working keeps on showing put ur pin after that nothing wants to open 🤦,1
2023,Super Good,5
2023,Boomplay,5
2023,Worst app ever it's waste of space very useless please avoid the lazy bank,1
2023,".b,*Z<€",4
2023,I want to create a new account but didn't send me otp cod why the app is creating fake den let changes com help to improve your work why do something else for helping out your costormers,5
2023,Too bad. I can't even validate my card.,1
2023,I can't create a virtual card for myself,1
2023,Excellent,5
2023,The app is not working... Can't even update.,1
2023,Great,5
2023,I need online banking,5
2023,I tried to reactivate my account at one of your branch to my surprise after providing the said requirement by CSO am still unable to operate my app. or account useless bank.,1
2023,"Terrible bank. You guys need to sack some persons and get your act together. Over a week now, I can't login or make any transaction. Nobody wants to transact with you when they hear you're using Ecobank because you guys have not helped yourselves at all in terms of your services.",1
2023,This is the worst bank ever,1
2023,I'm registering on the app but I'm not able to verify. Sent OTP severalty but no response still. This calls for your attention. Not so good a first impression,1
2023,I don't understand the bank. I'm still finding it difficult to get latest notification on the app. You guys take charges for every credit alert I get. Now I can't receive money neither do I know my real balance.,1
2023,"I've been trying to access this this for weeks now but everything was unsuccessful from delete the cache data to uninstalling and reinstalling the app. And I always get the same message "" Dear customer we are unable to load your profile at the moment. Try again later."" Everything was going well before that.",1
2023,"Hello Ecobank! I can't even activate my mobile app again after unstalling it. Its keeps saying ""profile not found"". Please I need help urgently. No response on Facebook, it takes couple of days if not weeks for Ecobank to respond on Facebook messenger.",1
2023,"Easy to use , secure and I love to bank with it",4
2023,Exciting,5
2023,Good,1
2023,Good,5
2023,Ecobank stop frustrating me and allow my mobile app to work. Please.,1
2023,"I cant open my own app, what's wrong",1
2023,"I hate you guys, you held my account, i report at many times but yoy did not solve my problem",1
2023,I love the app the best,5
2023,"For days now I have been trying to make payments but the app isn't working. I tried transferring a certain which still haven't reflected. I did a transaction on the 25th July 2023 which was successful but my eco acc balance still reads the old dated 12th July,2023. Kindly do some upgrade pls to make mobile banking with Eco bank much easier. Thank you",3
2023,Very useless app,2
2023,"Please we just want a seemless banking system. If I get a new device, and I install Ecobank Mobile App on it, Ecobnk should stop punishing me for trying to activate the mobile app on the new device. So many times I've inputed my card details to activate the app my self, all to no avail. Calling customer care is useless. Visiting the branch is like throwing water on stone, a waste. Can you provide a smooth banking experience for your users really? Nigeria is already hard enough. Make it work!",1
2023,Very poor interface I can't even check my previous transactions,1
2023,"I downloaded this app on my new phone trying to log into my account but unfortunately I forgot my security answers to my security questions, but I had my main 6digit pin correct. But still I have to enter answers the security questions I settled.....Atleast you should have a different verification style....Rightnow my account cannot open for me,my money is stacked",1
2023,At first I love this banking but now I hate it because anytime I chat them for my problem they want me to come to office.. I created my account online now I have problem you want me to come office why... Fix it please,2
2023,"This app seem to be the worst banking app I've used! A good banking app should be able to automatically log someone out after some time of inactivity, this one will keep you logged in even if you're inactive for 1 week! You run a transfer most times, you'll see Pending, you can share the receipt of the ""Pending "" transaction, and the transaction fails later, but to share receipts of successful transactions later is almost impossible! I could go on and on, pls Ecobank should kindly review d App!",1
2023,Poooor internet connection and too much lag it keeps sending me out of the app,2
2023,Good,5
2023,Very good but network is poor But u guys really tried 💯💯💯💯💯💯💯💯💯💯💯💯💯💯,1
2023,"Good app but 0% secured. Anybody that gets hold of your phone can by mere clicking the app see your account balance and your transaction history. You need no pin to view that. You need to update this app immediately. If that is not done asap, I will have to uninstall. It is risky.",1
2023,This app is frustrating I have not being able to access the app for some days now even after updating,1
2023,Great job,4
2023,Very user friendly and easy to use function,5
2023,Ecobank is the best bank,5
2023,Great,5
2023,"If there's anything worst than zero star I should have. I mean I reinstalled the ecobank app, now I can't even reactivate it. It either say my phone number has no record or my internet connection not working. I mean who does that, what kind of app is this?",1
2023,The app refuses to work. My card have been deactivated from my account. I deleted the app and reinstalled it. Yet can't use it. Ecobank what is the meaning of this nonsense pls,1
2023,This is the worst banking app ever. Zero % reliable.,1
2023,Your services are too poor very annoying can't even trust your bank for urgent transaction,2
2023,I've been trying to login in for the past 12hrs now but i couldn't,1
2023,Seamless and easy to use,4
2023,"L'interface est très attractif dans l'ensemble. Mais il serait intéressant que le client puisse avoir son RIB sur l'application au lieu que le service client le lui fasse parvenir par mail. Dans les applications de plusieurs banques concurrentes, le RIB est déjà disponible sur l'application vu que ce n'est pas une information confidentielle. Vivement que ECOBANK y pense.",3
2023,Pls work on your app. It's unstable 😞,1
2023,Useful!,5
2023,Excellent 👍,5
2023,Why are are you upgrading during the business hours of the day like this? do you know what you has cost your customers around the globe?,5
2023,How can I attach my PayPal account to my Ecobank account please?,5
2023,I'm angry with ecobank I don't know why I can't get an emergency loan through the app or the ussd code I have been saving with ecobank for over 17 yrs now and i cant get a loan even with such account statement its terrible.,2
2023,Good,5
2023,Very good,5
2023,"i was happy i could open account on my own...but starting to regret... because all deposit made is not reflecting...app always saying ""error updating balance"" seriously i regret. u can't login anymore after u log out",1
2023,Great,5
2023,Banking made very easier and more interesting,5
2023,"Please is the app under maintenance? It was working perfectly, but later on I can't even access my account. It says due to internal system error they can process my informations.",2
2023,An excellent app...,5
2023,Is this app for customer or agent?,1
2023,Fine.,5
2023,Ecobank,5
2023,Very nice,5
2023,The challenges I'm facing now is I can't login after the registration,1
2023,Upgrade fast app,5
2023,Otp is not coming. Very complicated app,1
2023,Nice,5
2023,At times network is slow,4
2023,Please let your developers do something about your app cos i can't even buy airtime with the app an update may fix the bugs,2
2023,App is messy I can't even load my virtual card. It's become worse I can't even debit my account,1
2023,I can no longer see my balance even when I put my PIN. It only keeps asking for my PIN,3
2023,Please am try get my virtual card but its tell me to update of there is no update on the app on playstore please fix it,2
2023,Is Good,1
2023,Does the developer of this app really care about it?,1
2023,Just new here I think is a good online banking sir,5
2023,To good,5
2023,It was very good because it made me easy to access banking but it turn out to be very annoying after I reset my phone and downloaded this app again..... I can't access my express banking again......... I can't open my account even on it again..... The app is annoying after downloading it again........ I'm very annoyed with it.,1
2023,I don't know what u guys are doing with your app now if u can't manage it just close it then rather than having to frustrate your customers I've been trying to create a virtual card for 2 months to no avail it keeps telling me to update the app whiles there's no update available. Please fix this issue now 😑.,1
2023,"This app is does not have a good security, imagine you login on the app, no security check, it will just display and anybody can use it. At least there should be, pin lock, or fingerprint lock.",2
2023,Good app and good method of business.,5
2023,I've been trying to open the app and it keeps on saying network error even under good network condition..... Very annoying,2
2023,Good and easy to operate,5
2023,Ecobank did a great 😊 on this,5
2023,"I downloaded the new version of the app and tried entering my debit card details, but it didn't work. I went to one of your branch locations and they told me to reset my PIN. After waiting in line, I received a new PIN, but the app still doesn't work with it. I'm frustrated because the old version of the app didn't have this problem. Please fix the app so that it functions properly.",2
2023,Its 2023 and your mobile app is still a menace No single improvement the app hangs alot and gives issues always someone would recieve credit alert and it won't reflect on the app and your automated reply is another garbage entirely if you guys can't function as a bank please wrap it up and stop disgracing your customers for Christ sake.,1
2023,"They charge a lot, which is not right, last Time I made a payment of $10 on their prepaid card visa card, which suppose to be GH113.67 on 14 July, 2023 but unfortunately they add extra amount to it, which is GH18. 05 making it GH129.31, which is totally unfair. I have already loaded about GH5700.00 I will withdraw them, because of their unnecessary hidden charges. Bad service",1
2023,"Trop de bugs dans l appli Tu demandes de te faire un transfert freemoney il ten fait un om et après chaque transaction ils t'envoient des sms où il est écrit ""null68....."". C'est clair que vos développeurs le sont ça envoie null tout le temps...",1
2023,Am very disappointed in this app I won't recommend it to anyone on this earth,1
2023,"I try logging but is telling me that my profile was not found, please do something",1
2023,"I transferred money on the 10th of march to another account in a different bank,the app showed that the transaction was successful but the the beneficiary account was never credited...all effort to get my money back from ecobank has not yield any result.it has been one excuse to another..even the session ID that was sent to me cannot be linked to any transaction..this is so sad.",1
2023,"For a banking app, this is the worse thing I have ever come across. Their idea of logging out is to just shut the app and soon as you open the app, you're automatically logged in which exposes you in case you lose your phone or someone manage to get your phone. This is wrong. If it's not fix I'll be moving to a different bank as I can't trust this one.",1
2023,"I just downloaded the app and trying to login with my card details. But after inputting my card details it says validated, yet I still can't get in. Please look into my issue 🙏",1
2023,I've been trying to register my card on this app and it's not working. Something should be done about it,1
2023,Can't install app why ..... It's saying similar data from recent device Please I need to activate my app so I can receive alert n transfer money 🙏🙏 what can I do,1
2023,"Great, but adding another device should be seamless.",5
2023,People trying to hack me. improve your security system,2
2023,How can I update this app,2
2023,The best I just love everything about the App. Nice one,5
2023,It can't register me it keep showing E alert without send anything code Tomy phone pl! Fix that erro for Cameroonian,1
2023,Ecobank mobile app is the fastest way of sending and receiving money across the whole am really grateful for such a good network experience.,5
2023,So great and fantastic,5
2023,This app does not allow me to log in,5
2023,"Just an interesting app. I enjoy using this app, it make my banking so easy. Well, i will like to advice people to use this app. Thank you 😘",5
2023,Just can't process even a single payment. It's trash. Even the live chat button doesn't work. Everything is trash 😡😡😡😡😡😡😡😡😡😡😡😡😡😡. Got my money stock in there,1
2023,Its been about 3 months since i created my Xpress account And i added funds to my account using mobile money cameroon What hurts so much is the fact that i cant withdraw my money its so fraustrating When ever i try transfering funds from my. Xpress account to mobile money account transaction pend and fail Saying: we are sorry you cant debit this accout what can i do,1
2023,Saves time and user friendly. Please how does one download the app on Huawei phone. There's no playstore,5
2023,"All other banking apps that I know, the app will only open for transaction with a ""Pass Word"". After which your ""Pin"" to finalize your transaction. With this app, anybody who happen to get his hands on your phone, the app will open to the extent of seeing one's total account balance without the stress of ""Password"". For me, this is not good. It will be better if necessary steps can be made to effect this change.",3
2023,To improve more,5
2023,I can even create my own card,5
2023,I have been trying to set it up on my new device to no avail. WHY?,3
2023,Is easiest banking system,5
2023,Very interested,4
2023,I Cannot Buy Airtime It's Been Saying Sorry We Can Not Complete This Transaction Now Even When I Transfer,1
2023,"I love the app, but the only problem is that,i try to enter my Atm number it does not work",1
2023,I hate this app 😡 is not creating,1
2023,"Terrible App, it kept telling me to check connection or try again later. Even when im m loaded with data connection.",1
2023,"Simply poor. Always saying no connection even when my internet network is excellent. I uninstalled it and re- downloaded it again, same response. The network I'm using can download 1GB file within 1 minute. The app is terribly poor, not user-friendly unlike my other banking apps. I thought I could safe some of my money in ecobank but with this experience, I will rather stick with apps that is more friendly and won't give this kind of bottleneck.",1
2023,I am in Ghana and I want to create virtual card but it's not going through it keeps on saying I should update the ecobank app but the app has been updated,3
2023,Great,5
2023,I did but is for only a African countrys,3
2023,I'm not able to register on the app. Each time I tried to register it keeps showing check your network connection if when I have enough data balance,1
2023,Excellent,5
2023,Very useless app you can't even register in peace,1
2023,I introduced my cousin to this app and immediately after creating his account we deposited 6000xaf which never reflected on the wallet FYI my cousin still hates me up till this day,1
2023,I want to create an xpress account but am not receiving any verification code to continue the process,1
2023,Cool,5
2023,The best banking app I've ever used. No unnecessary charges and it's fast and convenient. I love the virtual visa card too,5
2023,"Very bad, OTP can't even be sent during registration, this app should be brought down.",1
2023,Can I access the pay pal,5
2023,I don't understand why I cant log in,5
2023,The version is poor. To share a receipt looks so dull not as proper as other banks share receipt after sending out money.,2
2023,Good,5
2023,I hava eco bank account,5
2023,No OTP was sent for me to verify my phone number. Still waiting to for the OTP.,1
2023,👎👎👎,1
2023,Got a problem with my virtual card creating and decided to uninstall and install to see if l can solve it and after installing l can't even login to my previous account...fix it now please my money is stocked in that account 😭😭😭😭,1
2023,It helps me to do bank transfer money to other banks easy,5
2023,Awesome,5
2023,AMAZING,5
2023,I've tried several times installing it but it's not working for me I've even uninstalled some apps on my phone thinking i don't have enough space but still not working.,1
2023,"I'm unable to login into my ecobank account using the app. After entering my card details to verify my login, the message""this service is not available"" pops up. What do I do?",1
2023,Am trying to get a virtual card but it says i should update but am using the latest version...how can i solve this,3
2023,"Awful app, since how many days I can't Withdraw Money from my Account. It's really frustrating, I don't know why I can't debit my account. Everything keep failing 😞",2
2023,Very poor customer service,1
2023,Excellent bank,5
2023,It's the most useless app i have ever used,1
2023,Just started using it. I have created express account plus. No problem so far. I will update if I had any issues.,5
2023,"I cursed the day I opened this bank, all the money I have been transferring into this bank for the past three days now have been disappearing, it I will reacive the alert but they will tell me my balance is zero",1
2023,Ever since I started to make use of the app i never experienced anything wrong from the app the app makes me feel like never before i like the app because it gives me what I want,5
2023,So bad it was okay at first But later saying profile not found Chat with eco bank,1
2023,Cool,5
2023,"Its perfect for me,thr best bank in Nigeria.",4
2023,The best bank app,5
2023,Anytime I want to create a virtual card for my business I receive error telling me to update the App yet this is the only version so far 🙁,4
2023,"Hello Admin. I am finding it difficult to open my Ecobank Mobile App again after when I changed my phone panel and i have also forgotten my 'Username' instead the popped out message reads ""We could not find a record with the details provided. Please confirm your credentials and try again"". Please help and rectify the aforementioned it is urgent. Thanks!",2
2023,I am using this app for my first time and since I deposited my money inside I have not been able to withdraw they keep telling me that I can't dépit my account to the date I wanted to withdraw,5
2023,Please the short code to check your account... And why did app keeps long to open,3
2023,Started really well untill this year where I tried loading My virtual card but it failed and They didn't refund me my money. And I have called and sent an email but still nothing and My money is stuck too,2
2023,The bank sometimes is something else.,4
2023,App not working. Crashes on start.,1
2023,The bank of people,1
2023,"Eco is one of the best profitable bank in Nigerian..... but sometimes when there's no money in my account,then if I make a deposit into my account they most cut off money from my balance........",5
2023,I want the verification code but you dont want to give to me why I've tried still,5
2023,"Is this a scam? I opened an account, deposited money now I can't login. Anytime I try it tells me my account is not found",1
2023,The best in banking applications.,5
2023,fantastic,5
2023,"The app is not longer responsive, and still no option to update it. Like how?? What are your devoplers doing...",1
2023,Excellent,5
2023,It is a good app,5
2023,"Dear Eco bank, please review your app once more again. An already existing using, after resetting/formating phone and installing app again, trying to get in back into the app, response is user not found. Even after providing all correct details. What could be the cause of this? It's so frustrating. Even trying to register again, it's same thing? Mind you phone number is correct, debit card correct, otp received and input correct, but you app says user not found. I will need response here",1
2023,Ecobank app has become very unreliable. This is so frustrating.,1
2023,I think you guys should rather remove card interbank transfer in your agent Express machine than remove merchant money for card interbank transfer and also try to buy a new computer so you see the difference between Card transfer and account transfer thanks,1
2023,"The app is not bad, I discover new things on the app everyday",5
2023,"It's been less than a month I've joined but I can say I've regretted creating an account with you people. After creating an express account. Now I can't do anything with the app customer service respond on the app is very poor, can't even log into my account. All the can say is we don't have access to app on our side now so one should visit the bank with his /her ID card. Did you people think we have tym to be visiting bank rooms always to get issues fixed? Then what is the digital platform for?",2
2023,Excellent,5
2023,the app keep asking me that its like have change my phone after reinstalling it... this is really boring,1
2023,Pls I'm having issues with my logins in my mobile app,3
2023,Wonderful and easy banking,5
2023,"I will never recommend ecobank for a family or friends,very annoying everything come to the office with your Ghana card after validating my credentials,then what's the essence of validating my credentials?.😭😭😭Worse app ever",1
2023,"In fact I have tried to use the app but ever since I open the account I can't do anything,",1
2023,I hate this up because i can not open account i tried my best still can't open you can't email them too this is stupid,1
2023,Wonderful. Everything is super. The Pan African Bank,5
2023,I had this app installed on my old phone and I was logged in on it but when I installed the app on my new phone I was locked out of my account on both phones for the simple reason of correctly answering my security questions. If that's not stupid I don't know what is. This app deserves zero stars.,1
2023,"I can't create a virtual card on my Android device,it keep on àsking me to update but I am using the new version.i need help",3
2023,"The name fields assume that ALL CUSTOMERS do not have hyphenated names. Every individual with a hyphenated name apart from the surname can not register to use this app. This is a bit shallow on the side of the developers, considering it compares the names entered to that of the GH CARD and SIM CARD.",1
2023,Very good,5
2023,This is good bank and trustly bank,1
2023,Please I have tried going into the app severally but kept getting the feedback that I have been blocked. I tried resetting my pin with the help they provided but to no avail. Now I can't have access to the app anymore and so I can't check my balance or do anything with the app,2
2023,Nothing is working there . I have regretted working with you guys 🤮🤧,1
2023,Fantastic,5
2023,"The app is manufacturing now I can't check my balance, I can't transfer, money am confused please help",3
2023,Ecobank is very good and faster when its come to transfer and buy airtime and many more i do enjoy with ecobank mobile,5
2023,"Am not able to log in with my account details with this app, keep saying we could not find a record with this details just opened an account 2day ago",1
2023,Please i'm unable to see where i can activate my account as a first user. The first required step they ask was for my pin thinking is my personal pin of which isn't. And i cant even procceed to the next step. Please where or how can i activate my account in the mobile.,1
2023,Scam!!!!,1
2023,So WonderFul,2
2023,"It's hard me to install ecobank app for transfer I have used uss code so the networking was so bad, if the app were bee fest that were bee good",5
2023,Goof,1
2023,It's very good app but i can't create credit card or virtual card that makes me to infuriate,2
2023,Very nice,4
2023,"I can't create a virtual card anymore. Anytime i try, it tells me to update my app but there is no update on playstore. Please fix this issue",3
2023,"I've been trying to download this app, it's downloading, but not installing.",1
2023,Awesome,5
2023,"Mon nom est mal saisi je vais à l'agence principale on me dit que un fois que c'est saisi personne ne peut changé alors que l'erreur vient d'eux. My name is entered incorrectly, I go to the main agency and they tell me that once it is entered, no one can change it, even though the error comes from them.",1
2023,Useless 😠 Why don't you link Orange Money number to Xpress account but just MTN? I went to 2 branches and the useless staff didn't link my orange money number to my Xpress account; How do you think i will top up my prepaid card? MTN and ORANGE are walking together so don't just rely on MTN. You will be losing customers because you neglected 1 operator.,1
2023,This app has really been very helpful and super 👍👍,5
2023,"It's not good for me, I can't login to the app even after visiting one of the branch and complaining to them about it, they said it has been fixed, but it still denies me logging in saying it has been locked",1
2023,Good for using,5
2023,Nice and time saving,5
2023,It's fantastic ❤️🔥🔥💯,5
2023,Am trying to open this mobile app but it's not working,1
2023,So so,3
2023,How do I contact your customer service and your Rafiki is always telling me you're busy??? And tell me why she called me with a different name?? Your app has been giving me a lot of problems these days. Work on ittt!!,1
2023,Absolutely great,5
2023,"I wanted to open the app, but it said I should get back to the code sent to me before but I try it , not going through . How will I solve it",1
2023,"What does, ""Connection was refused. Please try again later,"" mean? I haven't been able to log in to the app.",1
2023,"Nonsense bank, Full of Madness people.... Their Staff bullied me, they embarrassed me untop my money, they striped me naked at the Bank premises... All of u we not know peace ☮️...",1
2023,Yh good job,5
2023,I love the fact that emmidiately I can see the balance how it has been deducted from my bank account.,3
2023,"Nice app so far, very fast and cool when making transaction",5
2023,"Scam alert This app is a scam don't put your money there you will never withdraw it, they use this app to extort money from people and keep in their system,you can only deposite you cannot withdraw, for more than a month now since I deposited, no permission to withdraw, they keep sending message ""we cannot process your withdrawal now"" I have written to their support team more than 20 mails I went to the branch close to my location the customer service laughed and said there is nothing we can do.",1
2023,Why can I view transaction details. Sent money since yesterday and not delivered.,1
2023,Ecobank the international transfer option is missing from the app,5
2023,I have been trying to create a Virtual card but after all the steps when am about to view the card it will tell u that we are unable to process your request.,3
2023,"Not responding to everything, internal error bla bla bla",1
2023,This App is a mess,1
2023,"It's a wonderful app. Easy to use and very effective. However,in the latest version,if transaction is done and it is pending,after some time,if it's later successful,the receipt cannot open for confirmation or sent to recepient as an evidence. I will suggest if the app could have end or stop transfer feature. Thanks.",4
2023,"I gave it 1 cos there is no 0.the app is useless.4 times I've been locked out of my account for inputting my usual password.not sure if it forgets your password when it wants this is very inconvenient in certain situations.I ask to use my debit details to unlock it.t tells me service isn't available.what kind of useless app experience is this you need to address this issue else I close my account with your incompetence...resolve the issue for me remotely.""visit a branch"".... then why use the app",1
2023,Someone send money to me till now have not receive it,3
2023,I just can't be logged in. It says my details have been approved but I never actually get logged in. It's just really frustrating...,2
2023,This app is a scam app I send money now am trying to withdraw the money but keeps showing me pending This app is very nonsense and stupid,1
2023,Useless app you guys keep telling me my information doesn't match 😒,1
2023,Terrible app..Very unless and unresponsive,1
2023,great and cool,5
2023,𝗚𝗿𝗲𝗮𝘁,5
2023,"The app is fine by the way but i will love if the app could be more customized, the appearance looks dull, try and upgrade the app to more presentable one.",4
2023,Highly recommend this app for y'all,5
2023,Nice app but the problem is that i can view my card in app,3
2023,"The whole thing seems so useless. I had an account in another bank before this one and the other bank's mobile app was top notch. Now, I'm using this one, I feel cheated.",1
2023,Very good work in performance,5
2023,"I can't activate the app. It's been months now. It keeps telling me ""check your internet connection and try again"" after inputting the card digits",1
2023,Very good in banking. Poor in reaching phones from bank account,4
2023,"Too bad,I changed phone and downloaded this on my new phone,now I can access my bank app.. can't even open it",1
2023,It keep crashing,3
2023,Is so amazing,5
2023,I have been trying to update the app to the new one and it keep saying cant install anytime the download is finished,2
2023,Nice banking app,5
2023,"Very useless,, I can't even recommend anyone to use it",1
2023,"This app was superb but unable to update on my old phone, bought new phone and unable to download it again. Ecobank staff why?",1
2023,Nice app,5
2023,Poor service,1
2023,Very good,5
2023,"Will have given 5 stars, but for my inability to login into my accounts on my new phone after being successfully validated has made changed my mind. Being told to wait and that the APP will automatically detect OTP code. Have waited several minutes but no OTP. Which is thereby preventing me to have access to the platform.",1
2023,Nice user Interface,5
2023,I love this app,5
2023,Good,5
2023,I love this app,4
2023,"Was using this app peacefully buh as i change my phone i cant log into the app again, always telling me to try later",2
2023,Fast and efficient,4
2023,This rubbish app doesn't want to log me in ecobank you are very stupid,1
2023,It's so hard to log into the app,1
2023,Love the ease of use,5
2023,Very poor app and useless bank.,1
2023,"The best banking I've had to use, but the problems come when funds are deposited on my account, takes even 3 days to receive it. To make it worse, my own money from the Mpesa, it takes more than 10 hours. What if I need the funds urgently? It never used to be like that. All of a sudden, I have to wonder why my funds aren't reflecting immediately...",2
2023,Why is it that when they send money you receive alert but the money won't reflect that minutes please resolve this particular issue it's so bad,3
2023,I can't create a virtual card It's telling me to update the app (which has already been done),2
2023,Good app,5
2023,Very problematic to use recently. System problems prevent functionality quite frequently,2
2023,this app declined my card also not able to bring my country name SS what's solution?,1
2023,Perfectly ok,5
2023,Love the design,5
2023,"Please i made a transfer of #500 twice to palmpay account from my ecobank account on 25/05/2023 at 11:44am and 11:50am respectively ,it wrote transaction failed but i was debited and haven't gotten refund,please i would appreciate if something is done,thank you.",2
2023,"This app and Ecobank at large is frustrating life, I had several complain form users and me too. You make payment it keep pending to revise the transaction problem.. if you go to your bank Statement you can't even find the transaction there ,,, please this is embarrassing to the customer,, customer care is another waste of Airtime",1
2023,"(updated) finally the OTP arrived, but am still yet to complete the registration, it stopped working after I've uploaded my signature, the next button isn't functioning, I look forward to use eco bank for inter Africa transaction, I wonder if my struggle will be fruitful.",3
2023,The app is not working properly. Take time to process and can't chat with a customer care. A lot has changed. Please improve.,3
2023,"This app used to be great until recently. It has become so useless i can't even describe how useless it is. Please release my pending transactions, this is the second time my transfer is hanging in less than 24hrs. Kindly lemme move my money to a better Bank as I've informed my employers I'm no more using your Bank as salary account",1
2023,"Since yesterday, all my transactions are still under pending and even before this yesterday's own it had been happening but right now it's very bad because I can't send out money and I don't know why",1
2023,Good,5
2023,It's crazy how the app doesn't even work in big 2023,1
2023,Very good,5
2023,"Very frustrating, couldn't make transfer, but could buy airtime.",1
2023,Not good,2
2023,i cannot believe there isn't Algeria.,1
2023,It's okay to use,5
2023,"Notification doesn't show at all, after a long delay you'll be prompted to close the app.",4
2023,My account pin is blocked but I can't reset it. Can you please help me to reset my pin?,5
2023,Lovely app,5
2023,"Please, my Debit card can't enter in my App, am really confused i don't used to receive anything",2
2023,Very good application and it work perfect.,5
2023,"Worst app ever! Ecobank are getting worst in their apps every day by day, year by year! 😔",1
2023,It's reliable and flexible,4
2023,Transactions always pending. Very difficult to successful complete a transfer using the App. Almost all mobile money transactions I've done in the past 1 month keep failing after pending for hours.,1
2023,Good,5
2023,I download the app so I can be using it but they are telling me that my profile is not found that I should chat with you people please I need your help,2
2023,Excellent,5
2023,Eco Bank is Beter for me,5
2023,Ecobank is good app,5
2023,"Been trying to get a virtual card, after going through the process to a certain level am being requested to update app. I have updated but yet still same issues. Uninstalled and install app again yet same issues. This app is a headache can't even get a card to do my urgent transactions.",3
2023,I can't even sign up always saying something about internal error or something,1
2023,Not bad at all,5
2023,"I started using this app and I had no issue with it till when my phone spoiled, then I stopped using the app, when I bought new phone then I tried to log in with my new device and my account was blocked. The worst part is that I have a lot of money on that my account and their office is very far from my location please I need assistance",5
2023,Good experience with this app.,5
2023,Not advisable. I want to retrieve my money but the app keeps rejecting it. I can't even make any transaction. Please give me back my money...,1
2023,Good,1
2023,"Poor app. I made a transaction which didnt go through then after I was the money has been reversed , I am now being told my account has been blocked",1
2023,"Whenever I install , I'm told to set a pin when I do , it doesn't go through, they tell me I didn't do it within the 5 mins period but I finish in seconds , I've not been able to activate the ACC because of this error",1
2023,I can't even set up the app. Keeps saying that the otp sent to me has expired when I never received or inputted any otp. Am tired of trying,1
2023,It's simply amazing,5
2023,I really feel frustrated with this app. I'm from Cameroon I created and account with this app but I can do anything with it. I can't top up directly with my momo. I even downloaded expresspay but I still didn't get any solution because the expresspay app anly support Ghanaians mobile number. So how can Cameroonians get full access to this platform.,1
2023,I have not been able to to create virtual card on this app,3
2023,Nice app,4
2023,"This eco bank app is easy, simple and quick.",5
2023,So bad,1
2023,I won't rate this app it's stupid and useless I hate it,1
2023,Am having trouble creating virtual visa card. It keep giving this error update the app but I already update it,1
2023,I cant axess my account,1
2023,I had my card blocked but surprised to see an online transaction of almost 3k. How is dat possible after blockingh card? This is not nice,1
2023,This version is not secured. Open straight without requesting for pin,1
2023,Go,5
2023,Ur app is back to this same issue below again since days now. Have uninstalled and reinstalled countless times yet same. Ur app is not working. I can't sign in after reinstalling it. It says service not available when I try to log in with my card,1
2023,I love eco bank,4
2023,Please explain why corresponding charges for international transfers are not added when using the app for such transaction. Only bank charges and swift charges.. I nearly lost a deal because of this..,2
2023,Good,5
2023,Nice app,5
2023,Bad experience with this app and bank in general.Pending transaction for more than 24hours.Fix your network and don't put people in trouble because of failed transactions.,1
2023,"It an easy to use app, but I can't find virtual card to access. In Nigeria.. or is it because of my region",4
2023,Can u save money on this app,1
2023,Best,5
2023,"I am a first time user. I have downloaded your app but when it gets to a certain stage it will get stuck with the error message ""we cannot process your request at this moment due to internal system error.""",1
2023,I thought I was the only person this app was frustrating untill I started reading the reviews. I've been trying to create a virtual card for something urgent and this app keeps on quitting anytime I try. I'm fed up with this app ...gosh,1
2023,Good app,3
2023,"I have Xpress account and just did interbank transfer, its now two days when it still shows me pending transaction. I nolonger have the feature for mobile money transfer. I'm just pissed with all the delays",1
2023,"This app is giving serious headache, can't check your balance or transfer since i updated...till now no reply to all feedback have been reading here...",1
2023,Its very good app but anytime i tried to creat a card they said i should update the app,1
2023,Why international system error when I'm opening ecobank account pls do something for me,1
2023,Wow.! This is cool,5
2023,The app didn't allow me to answer the security questions,1
2023,"No connection, cannot use it",1
2023,Ji .,5
2023,Pls this app is totally bad i mean bad wen ever i make transfer my money wasn't been withdraw at all and if I call costumer care the are jost Westing my credit i can rate this app because is bad at all,1
2023,The most useless bank App. Not worth it banking with you,1
2023,"This application is very poor, I can't log into my account to redraw my money. This is a total scam🤬😡",1
2023,The app is very useful.,5
2023,For the past 1 month I have tried logging into my account and it keeps telling me the server is unavailable... Can you help ?,4
2023,"Am trying to fill up the pin but it keeps asking, you did not set a new pin in a period given reset again",1
2023,Great,5
2023,"Despite how great the interface has become since the last update, I found it funny that even when I set my app to fingerprint enabled, it still require pin alongside the fingerprint everytime I tried to login to the app or trying to make transactions, I recommend an urgent solution to that, this logic isn't safe.",1
2023,"The worst app, I experienced in my life.",1
2023,Not bad,5
2023,Satisfied,5
2023,I dont know what to say when it works ill let u know,5
2023,Can't access my ecobank account,1
2023,"The app is not working , Dear Dev. please fix the bugs ,it keeps telling me service not available anytime I try to open the app and for 3 days now.",1
2023,Using this app seem sooo impossible. I've been trying to register for a long time I keep getting message that my phone number is not found and it's not registered meanwhile I receive alert from ecobank with the same number.,1
2023,Great,5
2023,"I haven't been able to create an Express account...it keeps on saying system error . awww that's bad, please you need to fixed it immediately for us cause our customers are complaining",1
2023,Very good!,5
2023,Good,5
2023,The app needs a bit fine tuning. It's log out button simply minimizes the app on by mobile phone but doesn't log me out entirely. This is a serious security risk. I am permanently log in Please adjust urgently,2
2023,"They advertise to invite people to use their virtual cards but impossible to create new virtual cards because you must first delete old virtual cards because you can’t have more than 3 virtual cards but impossible also to delete old virtual cards, then you can have 3 useless old virtual cards. Loool, Therefore impossible to use virtual cards they invited us to use via their advertisements Ecobank should be a big bank to employ big and good app developers",1
2023,Ecobank now not proper😥😭😭,1
2023,"This app is lovely and work perfectly but PLEASE can you re-design it in such a way that you have to login before you can have access to it. Truly, If you click on show balance it will request for your code to check it but if you click on transfer directly following other process, it will definitely show the amount you are having. Which means I don't need to click show balance to check the amount am having and they can easily know how much you are having. PLEASE WORK ON THIS I BEG OF YOU",4
2023,"Transaction status said "" pending"" over 2 hours, customer care couldn't verify if transaction went through or not...",1
2023,Nice app,5
2023,Best,5
2023,Good,5
2023,I can't login to a new device and it's frustrating,1
2023,Useless app i have ever seen just stealing people 's money and wastage of time .all negatives are true.,1
2023,"Nice app, highly recommend",5
2023,Very nice,5
2023,"The app is good, and chatting with customer care inside the app makes me love banking with Ecobank. For security measures, there should be a login and log out entirely from the app. It should not be with just a click on the application, our information will just display. It should be with a click on the app, you must log in with a username, name, and password. And when you log out, it should be entirely from the app.",4
2023,Good,3
2023,"Horrible! All the issues I'm having is because of its dodgy functionality; from not getting funds sent to me credited to my account, it doesn't have an option to get statements despite flagging a number of times that when I follow the instructions it doesn't do anything. I tried reinstalling, worse mistake. It said it's a new device (IT IS NOT), it asked me security questions (I DON'T THINK I SET ANY), it then locked me out. The chat bot/person couldn't help. I wish I never opened the ac. 🙁",1
2023,It's good,5
2023,Excellent 🥰,5
2023,The charge for payment of bills is too much please do something about it it should be free thanks apart from that is a nice app,4
2023,The most terrible bank I've ever used. The rate at which Ecobank charges me this electronic transfer levy is outrageous to say the least. You people are taking all the profit that I manage to make from my small business.,1
2023,"This is the worse online and Mobile app service ever, that I have experience with this bank Same thing happened to me after I changed phones the app won't open either will it transact. Wake up and improve on your online banking services how can you encourage people to go cashless and use online transactions with such a service? Work on it otherwise you will lose clients.",1
2023,I have been using this app for some time now...but I can't create a virtual card now.....everytime I try the app stops responding.,4
2023,Good,5
2023,I love how they offer virtual card,5
2023,Easy to use,5
2023,This app keep closing when you are creating virtual card,1
2023,"Yh the app is good, but still got bugs in it",5
2023,Excellent,5
2023,Keep up the good work it's a great app,5
2023,Excellent,5
2023,Nice User interface,5
2023,"Good app but when logging into the app, after typing in my pin it keeps on telling me to reset my pin .",4
2023,Honestly i wouldn't recommand this app to any Eco Bank user especially when it comes to making airtime purchase because the user will only be wasting his/her money,1
2023,Very slow when you want to open the app. Secondly you may try for so many times before you can trsnsfer money to and from your accounts source....,4
2023,Everything was great until I changed my phone and can't sign in again and I'm now using *770# which is boring 🤭😑😕,2
2023,"I can't check my balance with the mobile app, it keeps telling me to enter current pin",1
2023,Great,5
2023,Good,5
2023,Not working when I enter my details it says my phone number is not found in the system just because I changed the phone..I feel like closing my acc with eco poor service,1
2023,I haven't been log on since February this year. I've been so highly inconvenienced and customer service has proved unfruitful,1
2023,Great app initially but after current update the app has become useless. Can't even log in. Continuously asking me to enter my name manually yet doesn't work,3
2023,Good,5
2023,Very good,5
2023,Worse experience ever,1
2023,Good,4
2023,I can't login the app with my card. A popup message is saying i have exceeded the maximum number of cards allowed for the service,1
2023,"Account opening issue, I have been trying open an account with this app since 3 days now and keeps showing me internal server problems why?",1
2023,It has really helped me in growing my account savings,5
2023,Awesome app. Great improvement,5
2023,Can't log in due to security questions. After adding my security question it stops and shows me something went wrong. It's so bad of the app,1
2023,i don know my username and password,2
2023,Very much love,5
2023,"Can create virtual card, the option isn't even available",3
2023,I find it dfifficult to login my app,1
2023,I've been trying to login to my xpress account but it says that profile not found then when I use the ussd code I can see how much I have in it. Pls fix this error so I can use it. TY.,1
2023,The app really provides good services but my problem is that when you try logging in using a different device you will be asked to enter the pin after that the security questions and answers when I did it correctly I was told that the details were not correct. My account has been blocked and I have funds there. When I called the support team they responded telling me to visit a branch and I live in village far from there and can't go there. I personally don't suggest people to use the app .,3
2023,"Sincerely,I am not happy with this Bank, it is not user friendly.No response from any of the customer care representatives,no response from the email and i am unable to activate my card to the mobile app. Worst experience! The #20000 which was sent to me since 3days now have not reflected neither have i gotten any reply.",1
2023,"I have tried several times to log in, it says, this service is not available, I haven't been able to log in for the past 4 days, What's the need for downloading the app then?",1
2023,Very poor,1
2023,Very lovely and wonderful app,5
2023,"This app is cool and convenient, very simple, transaction is fast, I like the way it is fast when using the the MoMo app.",5
2023,Please I need Ecobank Mobile App on my phone I am Cynthia Nyarkoa,1
2023,05/24,4
2023,"The app has been difficult to set up. I've tried to set up my account after installing it, it's not going through. When I am asked to put my pin, I input my pin but it's saying incorrect pin, or is there another pin? Then I clicked the ""forgot"" pin button but the otp I am to receive takes time before it comes. I clicked the resend otp many times yet it's not coming",1
2023,Not too pleasant... There's room for improvement though!,4
2023,Please how can you debit me twice for SMS charges in less than three days? The first was 244 naira now it's 611 naira. Why? I have blocked fund for almost a year now without reason despite my constant visits to the branch,1
2023,"Fix your app...the number of failed transactions are more than the successful ones, getting really annoying",1
2023,"I must say my experience has been very horrible. I was blocked from using my app for safety reasons I was asked to complete some verification process which I did, since 2 weeks now I have been unable to login my app even after I was asked to change my PIN. It really hurts and so frustrating. The app is below the standard of Ecobank of whole Africa. It's very bad.",1
2023,I don't even know why I updated this EcoBank app. Now I cannot share my payment or transfer notifications with a thrid party I wish to send the payment proof I have made. And this is not so before I updated it. What a nonsense!,1
2023,"Your bank is partially good ni But you don't use to consider customer situation, something that can be fixed fast fast you will still delay it and asked them to come again and the issue about ATM you should work on that, I think ATM is something that Suppose always available but yours I no know I walk tire from different branches before I later get one you should improve your customer service also not talking about the app only 🙂 ooo you still need a lot of work to do Thanks 👍",2
2023,Excellent service,5
2023,"Worst bank, worst app. You charge me for SMS that I never received, ₦80 every two weeks and ₦50 for electronic of which every of my transaction you immediately charge ₦4 for electronic, Why another ₦50 electronic every two weeks again?. Fear God o.",1
2023,Good,5
2023,"Not bad, i like the ease of use on the app",5
2023,Surperb app,5
2023,"I can't login. After sending my pin, I'm told my request is being processed and then nothing happens after waiting for over 10 minutes 🤦‍♂️",1
2023,Very good and useful,5
2023,Good apps,5
2023,Nice,3
2023,This app is morethan useless of recent. All my transactions is either showing pending and I'll be debited or failed. I have been supporting this bank whenever people talk down at them but I've enow realized the truth as I've my shares of the nonsense.,1
2023,I Am So Impressed With The Seamless Process.,5
2023,Difficult to update.,4
2023,User friendly,5
2023,Worst app u can't have emergency and u want to open the app. It will fail u so many times I have Ben frustrated by so called app..,1
2023,Ok,5
2023,"There's nothing good in this app. If care is not taken they will lock your profile with your money in it, meanwhile you did nothing wrong. ""Apologies for the failed transaction. Please visit the App Store to update your app to the latest version to enable you transact successfully""",1
2023,"To bad, i can't even make use of the app. either to send money or check my balance. Try work on it can't Even load. every time,pls wait we are processing ur request. Too annoying.",2
2023,Una dey play abi 🤣🤣😂,5
2023,I seems not to be able to buy airtime directly for a new number except for the ones I have saved under my recipient list as well as the mobile number attached to my account.,2
2023,"Good design but the part where you make a successful transfer and you still have a pending interface, you have to wait for notification to share a successful transfer. And this part that says ""can't check transfer limit"" is so frustrating",4
2023,This app is so good,5
2023,"All my transaction are pending till now, this app is very slow lately",1
2023,"I downloaded the app opened the account and deposited, started to create virtual card but always the app keeps on stopping....",2
2023,Can you please make add cryptocurrency payment to this app. It would be nice to have it.,4
2023,What kind of banking app will allow a user to activate a feature that will automatically take you to your dashboard once lunch... This is not just a bad design this is a terrible design. We are talking about someone's banking app here not some gaming app.. Please review this design.. it's really not a good practice.,2
2023,Sign up and my first transaction said succesfull but the receiver did not received the airtime,1
2023,"Such a stupid app ,when u decude to log in on a new phone just consider your funds lost,they'll automatically delete your account and ask you to come to their office,seriously!!",1
2023,Very nice,5
2023,Good app Good experience with online help on failed transactions and transfer Barely go to the bank for anything But hate the fact that one click and the app is opened to everyone. Would be helpful if one has a password or code to login into the app rather than just a click and everything is open Please fix that. Thanks,3
2023,Quit easy to use.,4
2023,Good especially during the cashless period,3
2023,"I downloaded it and when I changed phone, it can't open and I have to contact them and again not working. Do I have to contact you before I use the app or the app is designed to use one phone. One have go through all this later the system will be down too bad for a big bank like this",1
2023,I trust Ecobank is well,5
2023,Just downloaded the app and it's not opening,1
2023,"Very disgusting. Can't buy airtime, can't withdraw, can't top up virtual card etc. The app is absolutely trash. My money is basically stuck",1
2023,Good,1
2023,Lovely app,5
2023,Not able to open application from phone .,1
2023,"I'm trying to open an account but invain,it kept showing me input your pin and this is my first time I don't have any pin.",1
2023,Nice,5
2023,I have tried to register this App countless times and it can not still go through. The internal error it keeps displaying should be rectified. I want to believe that someone is checking the reviews on this platform.,3
2023,Today was good. Very professional 👍🏽 Satisfactory!,3
2023,I really don't understand why Ecobank is so useless! Can't use app as well as web. ATM Card is never available!,1
2023,Great app but changed my phone and I'm having difficulty signing in,4
2023,OTP not sent by App... started sending days later.,3
2023,great,5
2023,Trying to use the app as a newbie but I keep getting error message select country while it's selected.,1
2023,I'm in Cameroon and toping up my virtual card is like hell. It doesn't work,3
2023,Very convenient.,4
2023,Very useful keep it up,4
2023,It's a superb app. Nothing there for me to complain about. Hope it continues.,5
2023,Good,5
2023,Please which kind of bank is this Your network is not good and app is not working too Please you people should fix your app,1
2023,Excellent,4
2023,It sucks i cant access my past transactions,1
2023,User-friendly. I really like it. I didn't give it 5 star because it's hard to access loans in general regardless I've been a customer for many years.,4
2023,Eco bank is a very useless and ancient bank. Customer care service is zero. They can't seem to get anything right. They don't respond to mails or even pick calls. So much for Pan African Bank,1
2023,Chat function only communicates in french even though I selected english,1
2023,I sent money from my stanbic IBTC and grb to this useless ecobank since 3am till now it has not reflected. It is showing that I sent money to the bank. Ecobank let my money reflect and be rest assured that I will never till I die use the very useless bank again,1
2023,Super good,5
2023,"Ecobank mobile App was very good, but after i updated the app i have some difficulties transfering funds.",1
2023,Its good how they respond to chats but the app its really bad and frustrating. On two occassions trying to enter accounts i created on a different mobile. I was told after entering answers for security questions that the system had error. Only to be told that my account profile is locked for entering wrong answers. And now i have to follow up at an ecobank branch far away to get it resolved. Really sucking. What is the point in having an appnif loging in twice locks ur profile.,1
2023,I can't log in into the app with my card details.,1
2023,Nice app,5
2023,"One of the best banks in Africa. Most reliable, Iess network challenges, & Smooth transactions delivery.",5
2023,I cant activate my mobile app it failed to generate OTP automatically and i think i need to input my card details first before that one,3
2023,Daer Ecobank pls help me make it easy to activet this app on my phone.,1
2023,Great,5
2023,Unsuccessful n pending transaction since I updated this app. I hate the poor service. Please do something before I will uninstall the app. It's annoying.,1
2023,This app always has issues and Rafiki is the worst. There should be an option to speak to someone and we should know the wait time once it says you are being transferred to a supervisor. Your issues are alot and need to be fixed. I wonder if you have testers before things are rolled out. Update This app just keeps getting worse and worse each day. Can't you find a good developer to assist?! This is the worst banking app! Now I got a new phone and the app can't even complete verification?!,1
2023,Good,5
2023,When requesting for visa card they continues asking for app update I've done that but still requesting. Meaning there must be a problem or we should remove our money from the account,1
2023,Great job,5
2023,"I have had a bad experience with this app... I cannot register nor login... When I try doing so ""Select a country"" will appear meanwhile I have selected a country already.",1
2023,The old app was better and people will lost password could easily retrieve it... This app is the worst you can't use it without a debit card if you are a new user.,1
2023,Very good app. But sometimes it's pending transfer for too long and it's kinda frustrating. Pls work on your network and try give loans thru the bank app to ecobank users. I've been using this bank for 16years now. I can't get a loan. That's too poor n bad. Thank you 👍,4
2023,My app is needed,1
2023,Actually very good so far,4
2023,Very poorly,1
2023,Good service,4
2023,Very disappointing,1
2023,Respectfully this app is trash I have made a transaction since 5 days and it's still pending,2
2023,I cannot access the application,1
2023,It's a great app I invite everyone to use this app. I have to give you 10 Star but here it's only five so This the rest 🏅🏅🏅🏅🏅,5
2023,The app is okay but for sometime now even today when i transfer to someone they debited me and without crediting the person and is still showing pending on my app And the app doesn't refund the money back,4
2023,I cannot even create an account online this app doesn't deserve to exist,1
2023,"I enjoy Eko bank service as I need ,just am not able to access salary advance,loan. Is always telling me error.",3
2023,It's so interesting,5
2023,I just updated the app and it couldn't transfer money anymore. I unstalled it and install again but it's not opening cuz the code they are sending to me ain't working....so annoying.. please u guys should work on it ....,1
2023,Hi thanks a lot,5
2023,I tried withdrawing money from my account to my mobile money wallet last Saturday and it I should use the app. I downloaded the app and they are also saying internal system error. I don't know what's happening. How do I get my money back,3
2023,Help us all the time,4
2023,I'm unable to log in since I changed my phone.,1
2023,"Please i have upgraded my express account to express plus on my phone but still i can't send money and i can't redraw money, you said I should download the app again but now my profile is locked please help me i want to send money",1
2023,Great app,5
2023,Good,1
2023,This app is useless i am unable to open it since i downloded it to phone,1
2023,The App is Awesome,5
2023,"Am having issues removing a device from my mobile app to add another for over 3 weeks now I have been to ecobank branch at idi oro mushin yet no solution has been provided am not finding it easy to manage my business pls help me out, thereafter I will rate the app 5star thanks",4
2023,Can I use this app to check my allowance and create account,2
2023,"This app is so bad , I transfer money and I got debited and its has been pending since yesterday",1
2023,Good,5
2023,Je remplie pour pour me connecter à Mon compte et on me sit que Les informations de restoration du code pin on bien été envoyées et prises en compte ! Comportment de chien cette Banque !😡😡😡😡,1
2023,It's one of the worst bank app... It doesn't display transactions made outside the app... Worst worst worst...,1
2023,Null,1
2023,Ecobank please I've been trying to transfer money since yesterday up till now but it's not working even the mobile app is not opening.,1
2023,Why is it that my pin is locked and can't be reset? And your short code isn't working.,4
2023,Very reliable,5
2023,Ah if I want to download this app it's not working they rather tell me this app can't be downloaded why are you people doing this I have an account in this app and I have a virtual card too in this app and the most painful one is that if I click download they will take my data 79MB after that they tell me please can't download hmmmmm,1
2023,The app is very useful. User friendly and reversal is prompt when complaint is properly logged on the app. What I would love is transaction history of both credit and debits.,4
2023,Nice UI/UX,5
2023,"I had high esteem about ecobank, but I am very disappointed on the customer service poor level. Very high egos from the commercial team, long waiting queues, none of the services I subscribed (cheques, app access, prepaid cards etc) have been made available after a month still I m being charged for what I am not using...",1
2023,Its not really good,1
2023,Great,5
2023,Best,5
2023,access bank mobile app,2
2023,I've had a very frustrating experience overall. I just downloaded the app yesterday and experienced some issues right after. Got to customer service and nothing was done.,1
2023,"A friend recommended this app to me as the easiest way of mobile banking buh am finding it very difficult to open an account on my phone .it keeps saying ""internal problem occured"", but my friend has been using it for a year now.I don't know why it keeps failing even tho I provided all the necessary information",1
2023,So easy,5
2023,Good,5
2023,ECOBANK please I'll like to get the reference ID and transaction ID I made on the mobile app today.HOW DO I GET IT BECAUSE IT IS NOT EVEN ON THE APP.YOU GUYS SHOULD TRY AND UPGRADE OOH.HOW DO I GET THE REFERENCE ID & TRANSACTION ID OF THE ONLINE TRANSFER I DID ON THE APP TODAY,1
2023,The app is Ok to an extend. Have not been able to view my bank statement despite having tried severally.,3
2023,"This a very helpful advancement in technology. The most interesting aspect, to me, is the helps chat part. It feels like one is actually interacting with a live customer service personnel. I love it. Transactions are kept pending most times. It's disappointing! Something should be done to enable immediate response.",5
2023,"Why is it that I cannot make use of this app? Each time I want to logg in, it keeps telling me that my profile is not found. I cannot use my USSD code to make transfer either, it keeps telling me invalid pin. I have tried all my possible means but to no avail. Please help!",1
2023,"Ecobank is the worst bank I have ever seen. It has been more than a year I can't register an with them. Initially, I opened an express account with them but when I missed password to login they blocked my number. I created a diaspora account and it's been couple of weeks under review. To be honest, you have poor customer service.",1
2023,Customer care is just not responding at all It's frustratingly killing me having to wait for supervisor and stuff 🙄,2
2023,"pls kindly credit my account,i did a transfer into my ecobank since on d 30th of march23,up till now d money has not reflected on my account.i ve called",1
2023,I don't say it's awesome,3
2023,"Please you people locked my account,I was asking what I can do to unlock and you keeping sending an automated bot to chat with ,which is no offering me any solution ,please any assistance on this issue I want to unlock my account.",1
2023,Love the user experience,5
2023,"It works for a period of time, now is no longer opening",1
2023,It works perfectly 🥰,5
2023,This new Ecobank app is really easy to use and somehow reliable... thanks to the new update😊,5
2023,Always having internal errors... We the new customer trying to work with you are not even able to sign up,2
2023,I haven't experienced any problems with my app so far.,4
2023,"My account is refusing to open, getting to about 2 months now. Why?",1
2023,Ecobank xpress are not doing well at all need to end ecobank,5
2023,I love the app They never disappointed,5
2023,Nice,5
2023,"My account is locked and am contacting ecobank with email and in rafiki and never get any agent to fix my problem. The bot always telling me to hold and i never get any agent to help me. What kind of service is that. This is what i get all the time trying contacting ecobank Our agents may be engaging with other customers. Kindly hold on, an agent will respond to you as soon as they are available Kindly stay online we will attend to you soon And i never get any agent to fix my problem",1
2023,Good,3
2023,I love this app,5
2023,The best Mobile banking app,5
2023,This is just a scam apk i have transfarred over 20k i though it was network problem but 4 days still not shows on my dashboard i contacted custormer care but still not fix it,1
2023,"Please assist , I onboarded myself on the mobile app yesterday, I couldn't view balance and I uninstalled trying to install again they r telling me user not found wat do I do pls",1
2023,Cannot launch app. Crashing at startup,1
2023,"They cut too much money from any incoming credit alerr, that's so wrong, they share my money, 70/30",1
2023,"Fantastic, the kind of app needed for smooth performance 🤝",5
2023,If there was zero star I would have not hesitate to give this app It's just very frustrating Imagine I can't sign up They telling me that they can't find my profile I should chat with them How?,1
2023,I really love it,5
2023,I love my bank 🤗,5
2023,"Its being great using your mobile app but i must say that ecobank still need to upgrade. I tried to generate a receipt for the transfer i made first week last month February. I couldnt do that, this transaction had wiped off. There is no way i could even search for it unless i generate statement. whereas so many bank app have this features where you search for transactions of even last year, Ecobank should do the same",3
2023,It hasn't given me any issue using the app at all I love ecobank,3
2023,Interesting and easy to use,5
2023,Good app,4
2023,"Am not happy at all i deposited money to this app through Mobile Money and i want to make a withdrawal back but is not working please, Ecobank Mobile App you guys should give me back my money please please🙏🏼",1
2023,"Hello... I suggested additional security measure on this app sometimes ago but to no avail. The idea of one not logging into the app makes it porous to an extent. You don't actually need any security to view balance if the phone is open. Once you attempt to make transfer, even if you don't have the pin to do so, you see balance displaced in this process without applying the pin to view balance. This should be corrected ASAP. Let there be a logging page, such that you must login to initiate trx.",1
2023,Nice apps,5
2023,"Well very good,but atimes network failure",5
2023,You guys should come and explain to me why my account is showing -2k plus The account that I can't receive or transfer money u are showing me - you guys are jokers a swear 🤬,1
2023,Everything about ecobank is frustrating.. The app keeps saying please select country.. Even when i have,1
2023,"This app has been so amazine and helpful to me,,i recomment it every eco bank customers to please download.",5
2023,Ecobank is becoming worse each day. My profile has been locked and I had a chat with the team for password reset and they're asking me to come to the nearest office which is not possible for someone like me because I have to travel for about 200kms just for a password reset! Even the password which was treated as wrong was the same password I've been using all the time. What a disappointment. I've every transaction details with me so why do I have to go there. Is better I ignore my account.,1
2023,Best,5
2023,"I dont know what really wrong with this app, it show for 2 different account, the one is mine but the other i dont know from where it come from.",2
2023,Eco back,5
2023,U people are doing well just that u need to still work on some things,4
2023,Remove the verification codes you just added to the new updates . I'm unable to transact coz the codes don't come early and I'm stuck in messy situations,1
2023,I have been using the account for over 10 years. I'm still unable to get a loan!!!,1
2023,Great app,4
2023,Good app,1
2023,Please I really need this app,5
2023,Good app,5
2023,Having issues with transfer I was been transferred money but yet to receive it😓,1
2023,Nice,5
2023,I love it,4
2023,Fine,5
2023,Please l can't reset my password. I think this app have a problem,1
2023,I can't make transfer to other bank,1
2023,"Good app,poor banking service, one has to queue for so long just to do a deposit at achimota mile 7 branch",3
2023,Enjoy using the app and each updated makes the banking experience much better,5
2023,This ecobank mobile application is absolutely amazing i really like using the app. I have been using this app for more than six months. I never got any problem while using the it,5
2023,"This app is good to used but I have some issue,my profile is locked and I have chat them several times they are not ready to open it for me.please do something about it because I really want to use my Visa card please.",5
2023,"I need the virtual card, and I can't find it on the eco bank mobile app for Nigeria, it's only found on the Ghana mobile app just like the pictures your demonstrated here. Secondly have been trying to manage and attach my debit card to the mobile app, it's says failed and have not received any response so far",3
2023,Superb banking app,5
2023,Have used it and have comfirm,5
2023,"Good moment ihave been with Ecobank for years,yes ecobank is great to work with",5
2023,"This app was superb when I started using it 2 years ago. But of recent, i find it hard withdrawing from my account into my mobile money account. An internal error always occurs and I have to wait for days before receiving my money back. Please this should be sorted out. It's making the app loose it's credibility. Thanks",2
2023,"The app is quite ok.☹️😡 But please add more options to the ""card currency"" virtual card. For example;USD. Until you do something about the virtual card currencies, it's one star for now",1
2023,"Let 5hem review this app, how failed transaction be deducted and won't be reversed back?!!!!",1
2023,So proud of Ecobank,5
2023,The app works well. I have no issues with it. Transactions are fluid and easy to follow up. It's user friendly.,5
2023,Account number,5
2023,"This is frustrating really. I have downloaded and installed the app but the activation keeps failing, saying ""your card authentication failed"" even when I filled in my Card number, Expiary date and CCV correctly.",1
2023,This is the first time to use this bank,5
2023,Good,5
2023,I reset my phone and forget to log out now I bought a new phone and am trying to login my app but is saying my number is not registered,1
2023,Great,5
2023,Send me card,5
2023,Good to be used for everybody,5
2023,Wow,2
2023,Easy and faster,5
2023,The app is not work,2
2023,super,5
2023,This app wow fast and reliable banking,4
2023,"The app isn't working anymore, tried logging in with my debit card but it states ""this service is not available "".",2
2023,"I could not even download the app, what should I do",2
2023,Great,5
2023,Why is your app not accepting people to reset pins????? Uninstall what hmmm are you kidding me that doesn't work even if it's done,1
2023,Been trying to login into the app using internet banking id but it's not working....,2
2023,My best. Special bank,5
2023,Not bad at all,5
2023,This app is the best ever,5
2023,"Good app.Very efficient.But I wish something should be done about the App's transaction history. Currently I can only view 4 or 5 transactions on my phone(apart from my activities).It needs to be increased to 15 or 20 transactions to help resolve deposit disputes quickly. The App should be made to be accessed using login details,it supposed not be open to all that have access to my device.Login to access the app,and pin to transact.",3
2023,"I hate dis with passion, i Keep on downloading it ND I only use it once den it stops again 🥺it doesn't open again",2
2023,"If I could give zero stars, I would. Ecobank don't care about their clients. What useless I.T department is this that cannot maintain an app? I have a new phone and downloaded the app, for 6 months. Now, i have not been able to activate it. It keeps telling me service is unavailable. You might as well disable the app and tell us to only go to branches for transactions. Other banks are way ahead of you in terms of technology.",1
2023,Now it is working perfectly 👌😊my transfer now work like magic 💪🙌 thanks for fixing it 😘👍,4
2023,Pls how do i get my account number in this app,3
2023,"You guys are turning this been Debated without refund back into scammer your customers now, I'm very disappointed in you guys. I have visited the bank twice now still yet no refunds. Am gonna tag Eco bank to CBN soon and Facebook for the world ...",1
2023,It's good app,4
2023,So much good,5
2023,The Transfer doesn't work. What could be the problem pls,1
2023,"Pls am trying to access the app. But it's telling me ""Your profile is temporarily locked because you entered an incorrect PIN a number of times"" .. I don't even have a pin yet... Ecobank this is March 2023 I'm till having same issues.. My mobile app has been blocked since November 2022",1
2023,Frustrating experience. App is asking for hard token,2
2023,Please I can't login into the bank app,1
2023,It's good,4
2023,This guy replying telling me to clear cache 🤣 God what a useless bank this is. I regret starting with ecobank walai. simple bank app you cannot make all your it team are just playing. Why does this app lag / closes/ stop responding after clicking on notifications? Very unstable app man.,1
2023,"Showing profile not found after imputing opt during registration, vary bad experience..",1
2023,I would have this 5 stars But I'm not able to get the one time pin in my text messages I always got stucked there So I'm not able to open my account Can you help me out?,2
2023,Hmmmmmm E tire me oo,4
2023,Please help me confirm a transfer from palmpay to my account.. since Wednesday 15 march.. it has not reflect on my account since then..,2
2023,Ecobank it is a nice bank,4
2023,Good,5
2023,I have been trying to get my otp to access the app but it's not working,1
2023,"When the app is up and functional its really helpful. Since February 2023, I can not transfer money. The support team from is taking ages to resolve this problem. We need this app to help people at home. Please do something about.",3
2023,My first day to try they are account,5
2023,"Very good app, but there's only one way easier to get in, can't login using my number, person must use his atm card.",3
2023,"I dnt know what is happening with this Ecobank app is not working at all, all what is saying my profile is not found after hv put OTP pin,and hv been used Ecobank app before it deleted on my phone,",5
2023,Ecobank app can't be installed in my phone after downloading it... I don't know why,1
2023,Not bad at all,5
2023,"This app is amazing, it makes transactions so easy. 5 stars for you guys!",5
2023,"It's a good app,",5
2023,Please how can I check money that comes in with the app,4
2023,This App is not secured at all someone can just log into your account and see your account balance without any pin being demanded of him wao the app is very ok but where i have issue is when you click to recharge your phone or transfer it will show your name with your balance attached without having requested for your pin an intruder can get to that level though they can't tamper your money but can see your balance pls check it and do something about it,2
2023,Amazing,5
2023,"Activation using the debit card details do not go through as I'm told that the service is not available and this has been months, after formatting my phone and reinstalled it. Message sent. Screenshot sent since 13th",1
2023,I enjoy it,4
2023,Good,5
2023,"Good morning Eco bank. Honestly, I'm regretting banking with Eco bank. Ur network is terribly slow and frustrating. It means I am Unable to run businesses with ur bank. Whenever I send someone money, it takes hours and sometimes a day or two for d person to receive it. The same with sending me money. I can't get the customer care through 07005000000. I intend to make this bad marketing strategy known to people so that they don't get embarrassed the way I was embarrassed over and over. TERRIBLE!",1
2023,"I can't activate it, after putting in my OTP, they keep telling me profile not found.",1
2023,"I was using this app and enjoying it, but for the past two weeks i started having issues with it, transactions declined and you will be debited without credting the other account, and worst thing when you chat them on this same app they give you 24hrs and 24hrs has turned to weeks and the money is still missing in your account.",3
2023,The app is good,5
2023,Good experience,5
2023,I don't understand why I can't login in to my app after changing to a new phone.,1
2023,Excellent,5
2023,I transferred from this app but it's still pending.,1
2023,One of the best I have ever seen.,5
2023,This App is Very Big Fool It doesn't Funshion i will unistall it koraaa it's not Good at All why That there All A lot of App there i will download that one and use like that then i delete This unfunshion App Koraaa,1
2023,Bad application,1
2023,Easily accessible 💯👍🥂,5
2023,"Why is alert getting delayed at this period of cash less policy ,",1
2023,Easy to use,5
2023,"Honestly speaking I'm so disappointed with Ecobank and their App when it comes to transaction issue, i lost alot from you guys and I will soon stop using Ecobank for my business transactions and to close my account entirely. This microfinance bank are far better than you guys",1
2023,"The app is useless, can't even show my balance and some other futures",1
2023,The virtual card option doesn't show when I tap on cards which is the main reason why I donwnloaded the app in the first place and it takes too long for the one time code to enter,1
2023,I couldn't generate the OTP.. So frustrating,1
2023,Excellent,5
2023,It is fast,4
2023,I can't even get an otp code,1
2023,Nice app,5
2023,I spend more time that i expect,5
2023,"This is a useless app, eco bank should be sold off, please stay away from this bank.",1
2023,This app be bomb I swear I changed my phone 📱 and I want to log in but it is not working and I have some money in it,1
2023,Good,5
2023,"It's a great app. Pls can the developer expand the transaction history beyond just 5 or 6 transactions, may up to at least 30 transactions.",5
2023,Bad bank couldn't transfer money from it it showing for almost 5days,1
2023,Am finding it difficult to completely install the app. I hv enter the otp pin sent to me several times but still saying profile not found. Am tired,1
2023,Can't have it on my home screen,4
2023,"Ever since I have been using mobile banking App, without doubt this has been he most useless and frustrating mobile banking App. How on earth will you initiate a transaction, and it will show pending forever while own account has been debited and recipient accou this not received, thereafter go to the app to chat with customer care representative . One Rafiki will keep you waiting all day..At the end you will get a negative response.What a useless App",1
2023,Unable to change my pin since 6 months,1
2023,The app is so bad and a very unesefull app even the banking system is so bad u can imagine I sent money to my account and I can't see my money till date,1
2023,The history of my transaction is not showing me,1
2023,"Good as at , newly used",3
2023,"Your services are very terrible. I installed the ecobank mobile app on my new phone. Tried to activate it, and I get the message ""sorry, this service is not available"". I reported it but no response. I tried using the ecobank mobile banking ie, *770"", it most of the time fails most with the message ""service is currently unavailable (ext application down), please try after some time. Worst customer experience!",1
2023,Awesome,5
2023,"But why is the app not opening Ever since I downloaded it ,it's not opening",1
2023,"It's been working well since I installed it over a year ago. It may not respond as desired when the internet connection on the phone is poor. In summary, it works well most of the time. Hope you will keep it up and keep improving. Thanks.",5
2023,It was going well with me until they asked of my security questions to access my account after installing the app on my new phone whilst I had provided my number and my pin. You guys should do something about it because you can't tell me I can't access my account on the app because I don't remember the security questions.,2
2023,"I don't know what is going on with this app. Since installed, I've not been able to use it in any way. What's the way forward?",1
2023,I sent an email but no answer. Can someone tell me if there's another way to use the APK outside country of the account without the phone number?,1
2023,My mobile app profile is locked over last 2 month ago I tried my best to open the mobile app know way so I don't know what do,5
2023,"Most times it is difficult to buy electricity token, to transfer money to other banks, e.t.c. l have to call customer care service for over 5days before my account is credited. This is very awful. I reduced the stars to one for your inefficiencies . To call your customer care they play music as long they will consuming more than 30 minutes WITHOUT any solutions. Today l can't buy electricity token. When debit wrongly for transactions no credit back like other banks. VERY POOR SERVICES.",1
2023,I downloaded this app and have trying to use but ecobank just won't send me OTP I feel so frustrated with it Do something about it before I end closing my account with this bank. It keeps pissing me off when I have money and I'm unable to transact due to the cashless economy we're having now Please do something ASAP The queue in the bank is also storming and annoying so please give me a reply and do something,1
2023,Eco is the best and only app that keep your without debiting,3
2023,𝑰𝒕 𝒊𝒔 𝒂 𝒈𝒓𝒆𝒂𝒕 𝒂𝒑𝒑 𝒃𝒖𝒕 𝒄𝒂𝒏'𝒕 𝒃𝒆 𝒖𝒔𝒆𝒅 𝒕𝒐 𝒇𝒖𝒏𝒅 𝒃𝒆𝒕 𝒂𝒄𝒄𝒐𝒖𝒏𝒕 𝒇𝒐𝒓 𝒎𝒚 𝒃𝒆𝒕 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔,3
2023,I want to make a transaction and I find it difficult to see major bank only microfinance bank is what always display,1
2023,"This is very frustrating, I have been trying to activate my mobile app since yesterday but can't go past the card activation page. Each time I fill in my details and click continue, it will load and remain there. Is frustrating.",1
2023,Thanks for your time,5
2023,Waw,5
2023,Good,5
2023,There is improvement,5
2023,Just,5
2023,This app is too boring indeed. How would it not want to open itself on my phone and keep on telling me I have exceeded the maximum number of cards allowed for the service. It also refused to open itself using the Internet banking details. How do I operate it surely?,1
2023,I ever regret opening account in my life untill i open this useless meaningless stupid bank call bank if there is something at bqck of 1 rate that is what i will choose for this basterd bank god forbid to advice even my enemy to open this bank i rate it 0 rate wasteless,1
2023,"Don't download ❌ they'll lock your money in your account for months and their customer care service sucks, they haven't reversed my #40000 yet and untill they do I'll keep posting negative comment, pls ecobank respond to me",1
2023,It's been awhile,1
2023,Amazing,5
2023,So nice and fast,5
2023,It's a useless app ever to me I have ever know. I'm even trying to close both the app and the account because I can't be trying to open it and it frustrates me like this. So îts so useless to me and I regretted using my data to download this app..,1
2023,So nice 💞,5
2023,"I really love this app, it is such a easy app",5
2023,"This eco bank mobile,it frustrating my life,just trying to put my debit card information but it didn't,am so fed up of this app",1
2023,Good,5
2023,"This app is the worstest bank app I have ever see in my life, I will never try my self to use eco bank in my life again, imagine I wanted to login my mobile app and they are telling me that my number is incorrect, that is the main number I use to open my account, foolish app",1
2023,I have ecobank account and I can't transfer funds to it from mtn mobile money I deposited 100ghc last time on it but the account number I see on mtn mobile money was different from the number on ecobank app so I couldn't place the deposit PLEASE ANY HELP,2
2023,Very good,5
2023,Nice app but have trouble sometimes,2
2023,"Everything with you guys services is always a problem from the bank app to the physical services,been trying to activate my bank app since weeks now and it’s not coming up ,even went to the bank to rectify what the problem is but it’s always from one story to another….you guys need to do better or you guys will end up loosing customers",1
2023,"Why have you taken out MTN Mobile Money without informing us, the customer? I really need money. Please, resolve this issue as soon as possible",4
2023,"For anyone looking for excellent banking services electronically, i would advise you to not come near this app. This app will frustrate you and the worst of it is that the customer care services of this bank is tone-deaf to complaints",1
2023,Worst,1
2023,It's a good & asisting app,5
2023,Perfect,1
2023,It is fast and easy,5
2023,Better,5
2023,I cant installed this app on my phone,5
2023,Very interesting app,5
2023,Good experience,5
2023,Very poor and fustrating app. Ecobank need to come up with a better and more improved app...,1
2023,Excellent,5
2023,"Human knowledge and skills look quite wonderful in technological advantage. How closer do we see ourselves and can contribute to make things easier and better with faster technological comprehension! It's we are to save the best of our technology, experience and benefits for generations to learn from. Thanks a million to the diligent.",5
2023,This Ecobank is very easy to operate. I was enrolled by one of their banker in Otta.,5
2023,I like more info about eco bank,5
2023,Nice,2
2023,Great,5
2023,"The app does not request or prompt for a login pin or password to open. It's not safe to use, and a reflection of Ecobanks not paying attention to security measures for app.",1
2023,ery bad app I have been trying to register but is always telling me try again excide limit,1
2023,"Wasting of time, salary account with eco bank, you called waste your air time,. You tweets, send emails whatapp number fake, ussd code rubbish, costomer service will tell you when it connect that is network problem, old bank not competing with new generation banks, just useless, how I wish I can change it easily when I get to IPPIS",1
2023,"Ecobank you people are not helping matter at all, just because I lost my contact number I used to open my account that is how I lost my account for some years now,the worst is that they left my location",1
2023,This has to be one of the most useless if not the most useless banking app ever. The app will give you a failed confirmation for a transaction while it was successful. It has got to a point where I have to waste 20 minutes airtime to call customer service for transaction success confirmation every time I make a transfer cause the app feedback on transfer is not reliable. I'm done with this bank!,1
2023,"Very useless App when it comes to getting in contact with customer care or filing a complaint. You never get connect to A human and after some time u get disconnected. Same with when calling customer Care. Extremely annoying People. Wish there was A minus star sef, I would've chosen that.",1
2023,Iam have dificulty to reinstall the app,1
2023,Hopeful app,5
2023,"This app has been disappointing me lately. If i try to print a statement of accounr, it will take eternity. It won't evenshow recent transasactions unlike before. It has been resolved. Thanks.",5
2023,Can't activate the app with my debit card keeps getting sorry this service is unavailable,1
2023,App asking me to select my country when have already selected. Is annoying... Im still on that page n is not funny at all.,1
2023,This app doesn't generate e-token for xpress cash,1
2023,Very good app,5
2023,I love ecobank,5
2023,"I keep trying to log in to the app and it's not working, even when I went to the bank,I was told to try again myself. I keep trying to log in and the app keeps telling me I've exceeded the number of card trails for this app. The worst app ever!!",1
2023,Nice app,3
2023,"Seriously, everytimes compte bloked because of the security questions I did the exect the exact answer but they blocked my account and only once. 2 - tried to send money with mobile money the transaction failed but they took my money. Its very risky to put money in this app. I am very disappointed 😡😡😡😡😡",1
2023,I really enjoy,5
2023,Nice app,5
2023,"I'm not giving any star cause mine is not evening opening, it's telling me my details are wrong but it's actually the app that is wrong",1
2023,Perfect so far with Ecobank mobile apps. But having problem with password.,4
2023,"Unable to load my profile, I find very difficult using the App because after inputting my country and phone my profile cannot be loaded",1
2023,"This app is not helpful at all, the would tell me to put OTP number the next thing they would say they can't found my profile.",1
2023,mo m,4
2023,"This app is amazing.sometime trying to open your account, only network busy till you disconnect it, so bad",3
2023,. good,5
2023,"What kind of a bank that is always having issues. USSD not working, mobile app. Can't validate, internet banking. Site can't be reached. ECobank App seriously misbehaving",1
2023,On the app i selected my country and also put my number yet is not contiue why?,1
2023,The mobile apps is preferably than many others. I like it,4
2023,Nice this is the simple way to use,3
2023,The app have.some issues like when you transfer it shows you pending for like 3 to 7 days and u are being debited but the customer have not seen alery,1
2023,"This is the most useless bank in Nigeria, your app is whack",1
2023,"The app is nothing to write home about. I have been trying to register my mobile banking, it just keeps telling me they can't fetch my data! Why???",1
2023,Absolutely great app,5
2023,I have been doing it.it refuse to install,2
2023,Reliable bank,5
2023,Why can't I sign in this app in Ghana. It's been over 4 effing months and I still can sign in.. TF! Would've to change banks soon.,1
2023,Fcmb mobile app,2
2023,The app is amazing,5
2023,Gorgeously,5
2023,"Prior to my previous review, ""App keeps crashing when you want to open notifications"" This bug has been fixed and app working fine...since this February cashless policy and bank transaction wahala, eco Bank had been stable But I think you should include the ability for me to see received transaction for one week or more, same way I can see my transaction in de app All SMS alarts may not come, and for me to see credit transactions I must request for Estatement that doesn't come. Fix this.",2
2023,This is the pan afrcan bank,5
2023,Very unreliable,2
2023,I am having issues activating the app for use,2
2023,Worst bank in the history of banks,1
2023,I am happy about the virtual card thanks for your hard work,5
2023,Very fast,4
2023,Not too bad but work on the infiltrators that have made their way into the system,4
2023,Goooood,5
2023,The security of the app is compromised. It signs me in automatically even after closing the app (which should logout automatically). This is of great concern.,1
2023,"I give this app 3 star because is a good bank. But starting from last week have being having issues of transfer, which I was trying to make transfer and is not going at all, I don't think I will continue with this bank any more.",3
2023,I just downloaded the app and for over an hour I've been trying to activate my account and it's not working....I'm honestly fed up at this point,1
2023,Trash,1
2023,"Very good and easy, thanks",5
2023,Can't make a transfer to other banks,1
2023,"I can't accessed my account, I have a login problem can u help please",5
2023,"This app is total nonsense Trying to activate it, but my card is not authorized 🙄🙄☹️. Telling me it's incorrect input Card number , CVV and expiry date",1
2023,Good banking app,5
2023,"You guys really disappointed me today I tried transacting an mount worth 1,500NGN but the mobile app gave me a message saying I need a higher limit authorization, like for real? I used to boast of you guys, but you turned me down. It's not about how beautiful the app looks but now efficient it serves the users. For this you guys just deserve a star ⭐ rating. Pls fix the damn bug.",1
2023,"Great, though sometimes the app misbehaves.",3
2023,Very useless app. You people should just tell ur customers u don't have mobile app instead of starting what u cannot finish. Useless in every sense of the word.,1
2023,I like the app but it does not update my account .,5
2023,I download is not working to send me code to activated my app is taking for ever,1
2023,Great,5
2023,"Why is nothing going through on the app, no cas and transfers cannot go through? This is so wrong ! I am not happy at all.",1
2023,"Everything has been normal while using this mobile banking app,until today it total refuse to make any transactions and I couldn't by recharge card using the app, please and please kindly check what is happening the bank app it keeps saying unable to connect.",2
2023,This is one of the worse bank app ever Since last year from one problem to another.,1
2023,Horrible,1
2023,I want to be able to see money sent to my account not just money sent from my account,3
2023,"I have been trying to download it since but it's not downloading. Plus ecobank has to up their game. One would call their customer care and the call will not connect. If they are mailed, they barely respond and the app does not even help matters. I really don't appreciate this from Ecobank",1
2023,i love this app👏,5
2023,"Terrible app, transaction history is nothing to write home about",1
2023,"Wow this app is great very simple the only thing I find difficult in it is Ecobank to Ecobank transfer please you people should work on it, but is lovely",5
2023,Worse I can't even create a new account,1
2023,Please try to upgrade your app to 5m daily transaction,3
2023,Just terrible,1
2023,Please Ecobank try and increase the security feature of this appointment. anyone can click on the app and it opens your information without requesting for password. Please do an update such that a user needs to provide an access pin or passwords before they can see anything in the app. First bank and zenith bank app and all secured app has this feature.,3
2023,Simless experience great app.,5
2023,I can't login to mobile app any time I want to logiy incorrect pin,1
2023,To me i have no issue with the app but please the network issues should be focused on,4
2023,Good,4
2023,This is annoying.the app keep denying my access to activate it.,1
2023,Make sense ooo ECOBANK but your bank need to have a stable network,4
2023,The app ia totally nonsens i cant log in my eco bank account with my verve debit card ooooo Saying we cant process your request untill opened one nonsense xpress account before i could use app Xpress account is entirely another acoumt again,1
2023,Very great and good,5
2023,"Useless so far. Can't get past the username & password page to activate it. It says, ""no record with details provided"" or ""sorry could not process..."" even though I can log into internet banking with the very same details. I installed this because I can't do transactions on internet banking. Branches aren't open, so Ecobank has effectively confiscated my money",1
2023,"I am Nigerian, I live in Togo, I opened Ecobank account here in Togo. I want know can I receive funds from Nigeria, through depositing CFA Cash at any Ecobank branch in Nigeria to my Ecobank account Togo ?",5
2023,This app is good but they don't always have service,2
2023,"I was using this app without any issue before, but after I restored my phone I couldn't login to the app again. I have tried to reactivate it with my Debit card but not going through. I have even tried using Ecobank online app, but after registering, I tried to login but ll be telling me access denied but I will be receiving emails that login successful. Please kindly help me out",3
2023,"What kind of app is this, after inputing your number and the direct you to otp even when the otp have been give to put your six digits they'll say invalide pin when you keep trying and it go through you can go to the next stage, i've not been able to sign in because of their numerous interferance please fix it.",1
2023,Im putting my card details but u are telling its not correct this app is useless,1
2023,I love the new updated app,4
2023,at first everything work perfectly but now I can't create virtual card anymore,2
2023,I can't use the app please help,2
2023,"I just downloaded the app and I'm trying to open an account, but after selecting my country and entering my number they still give me a prompt to select my country even tho I have selected it already. I can't continue with the process. Help fix it and hopefully I will review again.",1
2023,Good,4
2023,"It's a very useful app, was using it well on my old phone, changed my phone and I haven't been able to login for the past two weeks. It always displays internal system error. Please help.",3
2023,Good,5
2023,Awesome,5
2023,This app is the worse.i got locked out of my account and can't even make any transactions it's frustrating 😡😡😡,1
2023,"Am not so pleased with the app right now, since yesterday I've been trying to make transfer but unfortunately it keeps telling me to request for hard token and incorrect pin. I've sent a mail to CC hope to get clear feedback.",2
2023,Cant download app why?,5
2023,Wow this app is so helpful and self explanatory more better than the old one,5
2023,"Very useless app, you can't login nor can you create an account, after many attempts and many OTPs I still get ""profile does not exist, do you want to chat"" this rubbish in it's finest form",1
2023,I can't login into my account,1
2023,No comments,1
2023,The app is annoying and useless,1
2023,Wonderful 💕😁😎,3
2023,"What kind of bank is 🤔🤔evrhthing about this bank is just poor service here and there . Poor service in all ramification, why??? Over 5 months now I created an account with them it has been frustration throught my experience with them. Sometimes I won't receive credit alert for almost 5 consecutive times I had to take my ATM to POS for checking my balance. I can't check my balance using bank code. I try to activate banking app all to no avail. What else will I do🤥🤔🤔?? I will close d accoun",1
2023,Good app,5
2023,I can't use the app it's not working in my phone. Please what's the issue,1
2023,very good,5
2023,"Honestly you need to work on your app,is one of the most useless banking app in Nigeria.i couldn't even recharge my phone.",1
2023,"The apps work fine but there is no way to view my full transactions history, which make the app totally useless to me.",1
2023,I've tried several times to pay my gotv bill but to no avail.its always bringing up wrong one nonfunctional price of 1900 for all the bouquets. I don't know what to do.,3
2023,Perfect,5
2023,Not bad at all,5
2023,So lovely Thanks bank,5
2023,This new update is damn....anytime I try linking my debit card to my mobile app it comes as service error,1
2023,Be tried installing the app but it keeps telling me your phone number is not registered this is the same number I receive altert on,1
2023,Best app,5
2023,"Smooth App, Highly recommend",5
2023,first experience,3
2023,Good,5
2023,Excellent,5
2023,Now that problem has been fixed I can see my money in my account,5
2023,Very nice,5
2023,"Just updated the app then it started misbehaving, it's like You're signing up from new device kidnly verifying, upto now I'm not to pass that verification",1
2023,Awesome bank apps,5
2023,Unable to logging,1
2023,Very good,5
2023,Top,4
2023,"Frustrating and never works. I have never been able to sign on to the app. Always telling me unable to load profile. Worst app ever, don't download.",1
2023,This is the worst app ever I have downloaded it correct ooo but when you wanted to open it they will be saying check your internet connection meanwhile I have bundle and network is stable receiving messages from WhatsApp and others but it will tell you check your internet connection,1
2023,After downloading the app it's telling me that I can't install it Why's that please?,1
2023,This app is a wonderful app,1
2023,I've not been able to use this app offlate....and it doesn't appear on my phone too I don't know why.... please do something about it for me,1
2023,Lagos State,1
2023,Very exellent,5
2023,"Be very careful with this application; It's not secure: DOES NOT TIMEOUT!!! When you successfully sign in, the application will remain open and accessible even if you don't use it for a week or a month... This is too bad for a banking apps... I would have liked to give less than a 🌟 if it was possible...",1
2023,Very poor services...avoid this bank...you'll loose your money,1
2023,I have downloaded the app but I can't activate it on my phone please I need your assistance. Thank you.,1
2023,"Nice app, love the fingerprint feature",5
2023,This is the most useless app I've ever seen. New user can't register. What sort of rubbish app is this. Bank with thousands of app with no specific one to use.,1
2023,Good,5
2023,Cool,5
2023,"Pls I can't log into my acct cause it keeps telling me your profile not found on both my devices.,pls what can I do to solve this issues",1
2023,I HAVE BEEN TRYING TO ENTER THE OTP CODE ON MY NEW PHONE AFTER INSTALLING THE MOBILE APP AND IT KEEPS TELLING ME CANT FIND MY PROFILE .WHAT SHOULD I DO,2
2023,Eco-bank is so wow I love this bank account I love banking we tham,5
2023,"Good afternoon, the isue has been solved, thank you. It was the network issues in the Ecobank banking system, but later it was restored, and I was able to download the app Ecobank on my phone back. Thanks for your concern EDEANI PRINCE JONATHAN",1
2023,Later,5
2023,1st class I wish I could rate it 100 srars,5
2023,Nice app,5
2023,nice UI/UX,5
2023,It's a good idea and I'm happy to be the customer,1
2023,Very good,5
2023,This app is really helpful,5
2023,This app is frustrated app. If to install It will waste my data. And cancel,2
2023,"Useless bank, and useless app I can't log in on another device with my card... Since last year, it keeps speaking different different grammar, sometimes 1,Phone number mismatch 2, card validation error 3, cannot validate card 4, phone number not associated or unrecognised phone number.",1
2023,It is easy to operate but... 1. It doesn't bring receiver's name when sending money. 2. It doesn't send money to other micro finance apps or wallets,2
2023,Very nice,5
2023,Nice UI/UX,5
2023,Nice bank,5
2023,"I downloaded it today and I can't activate, when I put in my country and phone no it will tell me that they can't validate my identity and it won't pass that stage, I don't just get it.",1
2023,Rubbish! 1. The live chat don't help in reactivation of my account on new device. 2. Customer care agents also don't help in working it out when I call them on phone. The only recommendation they give is come to the branch.,1
2023,Please l need help mistakenly l touch my screen and the six digit number went off but I have finish giving my details so please help thank you,2
2023,Great,5
2023,I started using this app without logging in with my ATM card and it was very nice using it but now ecobank is just stressing me since. I don't have ATM card and Mobile banking password so I can't use the app till now. I just downloaded the app same stories. I'm even tired,2
2023,My ecobank app isnt downloading.,1
2023,It's a nice one,5
2023,"This app is the worst I mean have been talking to there customer service and I haven't seen any changes... The money sent to me hasn't reflected on the app...I honestly,I'm tired of this bank the level of angry ,,, eco bank worst",1
2023,Good,1
2023,How are you doing,2
2023,Good,3
2023,I love it,3
2023,"I'm giving you 4stars because,I can't use the app to create my credit card... because is always telling me to update and there is no update now..so what should I do?",4
2023,I LOVE the app,5
2023,App won't install.,1
2023,The app is good,5
2023,Very good app,5
2023,"This app is so frustrating, doesn't move past phone number verification. Very useless.",1
2023,I have not even gotten an access to connect to my account due to weak service provider.,1
2023,Great app!,5
2023,"Wow,❤️💋💋",5
2023,Let's Give it A try,1
2023,Is asking me to put my pin which pin pls help me,5
2023,I don't like this app whenever I uninstall nd install it back they will ask for security questions nd I didn't remember then they block my account immediately nah everytime I dey go to bank to unlock my mobile app at least I can't be using one phone forever.,1
2023,"I got a declined transaction over 5 days and the money didn't reverse yet. I have already complained you in difference your platform and visit your branch to fill the dispance error but the money didn't reverse yet, what kinds of network is this ? So in fact am so tied.",1
2023,Very crazy I have an account with ecobank Liberia redlight But this app is a mess,1
2023,"This app is really awful. I downloaded the app and filled in with my details (personal information section and National identification section ) and I got a pop up message right after I clicked on create profile indicating "" I can not open an xpress account using one or more of the names I provided and I should ensure that my name matches my id card"". This is really irritating! because I filled up every gap in the personal information section with the exact name on my id.",1
2023,Great,5
2023,Nice UI/UX,5
2023,"I wanted to download this app, but with all the hate and negative comments I'm seeing, I can't waste 75mb on this app Gosh!! Why did NYSC have to give me Ecobank as my allowee bank. I frowned at it from the first day it was given to me. Now just look at. I can't even tell if I've received my allowee for last month cause Ecobank won't send any message to me. Nawa o",1
2023,Very good and fast,5
2023,Money reversal is always very slow and sometimes not forthcoming. One will have to go into the banking hall to lay complaint. There should also be an human virtual assistant /agent to attend to customers as the AI can't always understand everything.,2
2023,"If there is a negative star, that's what I will rate this app. What's the use of an app that cannot allow one to log in using his debit card or internet banking credentials? It keeps loading and then stops without telling you what the problem is. Rafiki is always confused because she cannot answer every question and there's no way to reach a customer care to lay your actual complain. This app is a serious joke!!!",1
2023,"I don't know nothing about this app,but I can emerging by what people said about it,I will try to use it.",1
2023,Good app but not able to use for the last 2 weeks because i mistyped my password and i can not reach them for rectification.,5
2023,Very painful & unbelievable experience in Ecobank branch at Uromi. The branch cannot renew ATM card. Thanks,3
2023,Animal health,5
2023,Great app,5
2023,good,4
2023,Having problem creating my virtual account 😥,1
2023,No responding at the moment,1
2023,Money is send to my account on two occasions but from access bank but I've not received...though the bank is ok but it's making me want to close the account.,2
2023,Nice UI/UX,5
2023,Nice UI/UX,5
2023,The app is not working how can i operat it please tell me,1
2023,Worst app dont download they just hold my money cant transfer it out,1
2023,Please am eco bank user but ur app is saying my profile is not validate. Is there any help from you,2
2023,Can't continue again after filling my country and phone number. Please why?,1
2023,Na God bless you,5
2023,Why does your account easily get blocked when you make a mistake.,1
2023,I actually appreciate it company with their good service,5
2023,Very appreciated..,5
2023,"I can't activate this app with my bank details. I get this error message always ""Sorry, your mobile number record cannot be found, Please use a registered number on Ecobank Mobile"". Whereas I use my registered phone number on every attempt. It's on the same number that I receive every Eco Bank alerts sent to me. How come the number can't be found on Ecobank Mobile.",1
2023,Good,5
2023,I have never seen an easy application like this. it's too cool,5
2023,"The app is OK, the only problem is that the app is secure. Once anybody have access to your phone he can as well access the bank app because do not demand any security to access the app. Please provide security login on the app to make it secure.",3
2023,"They are good,,",5
2023,I am wanting to download this app but all this bad review is giving me course to worry,3
2023,Exceptional,5
2023,Pls unblock my mobile app.. for over 7month plus. I have been locked out of my profile. Gone to bank to complain yet no results.,1
2023,Just downloading........but can't login. It is telling me that my profile is temporary locked,3
2023,Why is all the betting app it displaying on this mobile app?,1
2023,"Been trying to use the app for months, but keep getting unable to process request errors",1
2023,Very secure to use,4
2023,Good⁰,5
2023,Why if I send money it will won't come immediately it maytake some days why I don't even understand you guys anymore so please find a solution for that okay,5
2023,Not really sure,5
2023,I can't login to the app. It's total waste of time,1
2023,"Nice app, i love the UI/UX",5
2023,"Not bad at all, totally enjoy it, all especially the finger print usage",5
2023,"Really having Great fun with this well written app, I'm impressed by how simple and useful this app is. Bravo Ecobank",5
2023,Worst bank ever to mu experience. Very slow in transactions. Today is 4 days and still counting to get my transaction in. And now my current account is showing -2038.18. I don't owe the bank anything,1
2023,Can't see anything like cards on the App,1
2023,It's easy to operate and it's shap!,5
2023,Easier to register as long as you have valid documents. I love it,5
2023,"It was Best so far. Buh they've blocked me saying I entered a wrong info . If you unblock me, I'll review my post",1
2023,"For more than 2 months if I'm not mistaken, I can't get access to my mobile App because i have changed my device. I called they told me to use my debit card I told them I'm not in the country and my debit card has expired,I sent emails the same story till now. How many years it take to update a new version of an App?",1
2023,Poor,1
2023,"But I can't sing in, need improvement",5
2023,"Not working here in Liberia, when you try recharging your virtual card it keeps saying failed, This not only me but all over Liberia, the problem is that Xpress account can only be open is LRD no USD option available",1
2023,Nice one,5
2023,The app even doesn't allow you to activate your account on a new device. It keeps messing up,1
2023,Awesome,5
2023,This app needs a lot of fixes. Please just don't copy-paste your 'oh no! We sincerely.....' just fix this app ffs,1
2023,Pool knowI n9x#**z*,5
2023,Seriously I've been using Ecobank for years and recommending to people but recently I'm unhappy and considering moving. For about a month now I'm unable to access my app due to phone reset and I'm unable to get a reset because they claim I have to now visit the branch before they do reset for me. Meanwhile I'm in a region without a branch and this has limited my business transactions.,2
2023,Very helpful,5
2023,Please why is your mobile payment options only work through MTN and Vodafon? What about airtel tigo users.,2
2023,9.. .,5
2023,"The app is really nice, good one from ecobank",5
2023,Really Nice app,5
2023,It's very easy to send money,5
2023,"Ecobank now have the exact same issues with zenith bank... Very poor network...I love Ecobank but that was then, now transfer from ecobank to another no longer works and that is very frustrating... Please stay away from Ecobank if you love your money",1
2023,Good,5
2023,"Im unable to log into my account with my debit card. Its been showing "" service currently unavailable"" for the past 2 months",2
2023,Help,5
2023,"Ecobank constomer service is the worst, the bank will give you a lot of problems yet they will not have time to solve any. Ever since when I started using the stupid bank, I can't transfer both with code and their stupid app. They are just useless.",1
2023,I like the New user Interface and Finger print authentication,5
2023,Cannot setup after changing devices. For some reason my card details is invalid and my internet banking profile cannot be found. My card works and I can login successfully on my browser. I'll guess I'll delete this app and not be bothered anymore.,1
2023,"Thanks for this, at least I don't have to go through the banking stress to open an account. Although, the bank couldn't fulfill the purpose of which I got it (to geta virtual Visa or Master card). I think 3 star is suitable for this app",3
2023,It's a nice bank to bank,5
2023,"What's going on with my mobile app, have been trying to login my account but it's not working through, it's showing your profile was not found",1
2023,Best transfer app all the time,5
2023,"Very very bad, I couldn't even activate my account on the app due to internal nonsense.",1
2023,The financial service is just unreliable,1
2023,"Now, I don't understand this app anymore. Mine just stop making transfers and it's annoying, it should be worked on. it's really bad.",2
2023,This app always ask me to choose my country even I have chosen already,1
2023,Good,5
2023,Wonderful app,5
2023,So incredible lovely to operate my bank account app,5
2023,"Was debit for Card renewal without even applying for it and now i can't go to the bank to get my Atm card because there's no ecobank branch near my area,and the problem now is that am not even able to login into my mobile app cos i don't have the new atm so as to use the pin",1
2023,Its the best mobile app thank you,5
2023,Excellent,4
2023,"It's surprising how inefficient this bank is now.. a transfer of #30000 was made to my ecobank account and I was never credited. I sent an email explaining what happen two hours after the transfer was made, the chat bot in the app said it will be resolved after 24 hours.. guys this is the 72 hour since it happened and I have not gotten even an automated email for this bank..it's just as if the bank has not humans working in it.. I am so disappointed with Eco bank.. I need my money please..",1
2023,"Just simple, but gets the work done as expected. I recommend this app to everyone. You can get your account opened without visiting the Office. Love this!",5
2023,"The app is great but just today in the morning, the ""Visa Direct"" under ""Transfer"" has been removed from the app. I hope you can restore it as soon as possible.",4
2023,"Things look real in this app and it's more complicate to finish registration, just I didn't know if there's restricted country. Am in Kenya and Am still yet to complete sign-up.",5
2023,Nice app,5
2023,It was super cool from ending last year and beginning this year. But they have removed the visa direct that really toooooo bad experience from the team,1
2023,The app keeps crushing down it's a waste of time don't download it,1
2023,my heart beat anytime I want to use dis app for business transactions...d rate of of unsuccessful transaction is 30/70 and u will be debited instantly...too poor...even thou d money will be reverted back..pls learn from uba app...having never hav dis issue on uba...in uba app if d transaction doest go through u can never be debited,3
2023,"How can I go to the bank to update my email and Phone number, and the next day you disable my mobile app, I can't run Ussd transactions with the new or the old number. I only receive alerts via email, everything stopped working. After making complaints, nothing changed. Tell me why I won't close my account?",2
2023,A nice app,5
2023,Good,5
2023,"The app has been so useful till mid 2022 when my device got spoilt so I had to install it on a new device. Till now it still tells me error. I've frequent the bank on 2 occasions just to install my app back but to no avail. It's frustrating and I LL have no option than close my account, initially it was the app being maintained and now nobody to help. Such an inconvenience. Meanwhile I've been with this bank close to 11yrs",1
2023,The virtual card always failed damn!!,1
2023,I don't know why the app is heavy this days?,3
2023,"It's alright, network permitting. The delay causes conflicts",3
2023,I love the previous ecobank app than these recent update. I can't pass through the number verification,1
2023,Highly Recommended,5
2023,Excellent,1
2023,"The ""More"" is not showing to reactivate the app with new card.",1
2023,Ok,5
2023,Nice,5
2023,Highly recommend,5
2023,I regret ever using this app I have to call customer care everyday,1
2023,Highly recommed,5
2023,Highly recommend,5
2023,Very effective and fast,5
2023,Wonderful,5
2023,I'm not liking it already. Because tell me why I downloaded the app and I've been trying for hoursssss to activate or whatever it's called and it's acting up. Once it gets to the point of *create profile* it keeps saying start again etc I'm just gonna delete the app!,2
2023,"Can't login, Mobile data record not found",1
2023,This bank sucks i hate this bank av been debited since on the 24th of december 2022 up till now av not seen my money download this app to acss my account ia another problem eco bank sucks by tomorow i will forward report to cbn,1
2023,"What app is this, delete it now. I want to create account and they say select country and I did and I press continue they still say select country",1
2023,Goodapp,5
2023,"A very very useless app, mobile money transactions fails all the time and they take time to give back the money 😡😡",1
2023,Good,5
2023,"Ecobank app is frustrating. I reinstalled my app four days ago and I couldn't log back again. The next thing I saw was that my profile was locked. I chatted the CS I was told to come to one of their branch at Ghana in other to reset my pin, meanwhile I already traveled out of the country. You guys always do reset of pin remotely before. Yesterday, 31st Dec. My wife tried loading her virtual card and her 1400ghs was deducted from her balance but never load her card up till this moment. Pls help",1
2022,I am logging my account but it's not accessing why,5
2022,Perfectly ok,4
2022,Very bad my profile locked and my money it taken off can't even get access to my account,1
2022,"The app just keeps on getting worse, the bank itself is nothing to write home about",1
2022,"Beautiful App, very simple and easy to use. I simply don't know why the app doesn't function properly especially on weekends when you cannot walk to a bank.... I wish something can be done about it. Thank you",3
2022,Bad,2
2022,Very easy to operate I like it,5
2022,Very good 👍,4
2022,"Eco bank Cameroon, Very poor services. Everything about it is broke, you can't be assisted by Thier online customer care. I entered a wrong pin code multiple times to access my account fortunately account got blocked, saying I should contact online services for assistance I did that but was unable to change the French language to English, I selected English language several times but it couldn't change. All they do is to send me senseless messages in French. I'm very disappointed 😞😞😞😞😞😞☹️",1
2022,Good ..,5
2022,Lovely App,5
2022,"I have been using the ecobank mobile app for 3 years now, my observation is that most time your money end up locking and also you end up making double payment, the app keeps pending transactions without knowing if it will go through or not. Be very careful when using the ecobank app especially with transactions you don't know the location of the person 2 when buying airtime credit with the app 3 making transactions when you don't have backup money to repay the person if your money get locked it",1
2022,Good 👍,3
2022,Great stress,5
2022,I tried registering is not connecting until I was told I have exceed the limited number of trials.,1
2022,Poor sevices with the app. When you have problem with the app and you go to the branch they will tell you to call the help line. When you call the help line they will tell you to go to the branch. My pine was locked almost 1 month now. This is how they are turning me around. Hmmmmmm,1
2022,Good,5
2022,"This banking app is very perfect banking, the best I have seen so far",5
2022,I installed it and created my account everything was verified and I tried to enter my password and they keep telling me wrong password why,2
2022,"Word of advice. Dont download the app on your new phone. It is useless... they will block u and tell u they are doing upgrade. For almost a month i have been unable to use the app Please Ecobank. You brought the app and asked us to use it. Now we are using it too aah we should walk to your offices Customer care after complaining could only tell me its a general problem.. no formal complaint launched,no apology given.",2
2022,Sometimes the is not responsive.,3
2022,This is app is the worst plz don't download it you will select your country and dail your mobile number but still they will tell you to select country it got 1 star because that the only way l can tell you this,1
2022,An encouraging bank to use.,1
2022,"If you are opening a virtual account, ensure that you go to the physical office's and verify yourself because you'll not be able to move money without that. I appreciate this app. Good job ecobank.",4
2022,No need going to the bank as usual. I can sort it out just on the app. Thank you,5
2022,This very bad oh why since this my Account has locked express account and I tried to chat them always hold hold on but nothing why,1
2022,cool,5
2022,Am so great fully,5
2022,Eco bank is the worst bank anyone can open.,1
2022,"Easy, simple and faster. Kudos",5
2022,The app locked i am renewing its not working.,1
2022,My mobile app not showing on my phone please.,1
2022,"😩 I just can't get the app to work Every time I try to activate the mobile app ""Sorry,you have exceed the number of cards allowed for this service"" What does this mean and how exactly do I go about it 🤷",3
2022,Keep downloading n finishing up data yet can't user the app this is so bad at a point of emergency ....rubbish,1
2022,"Frustrating and Embarrassing. My name is Ifode Innocent with account number, I have countless times try to make transactions, the app keeps saying the transactions could not be processed. I was thinking maybe I needed to delete app and reinstall it and eventually when I did reinstall the app, I can no longer login. This is just so furstrating. I will make to close my Eco Bank Account on Wednesday 28th December 2022.",1
2022,Star because the app is not allowing me to create virtual card,2
2022,It saves stress and it is faster,5
2022,I mistake delete it and reinstall again now I cannot login cause my ATM is expired and I don't want to do another one.. I have try the password and it is still request for ATM number. I prefer the old app👎👎👎👎👎,1
2022,Great,5
2022,Terrible app users can't even see a list of their transactions for 2days not to even talk of weeks or months.,1
2022,I've been trying use this app but it's difficult. After inputting all my card details it still didn't work. It's so frustrating 😫.,1
2022,"I always have issue trying to buy airtime, what you peoples probles",1
2022,I'm not able to reset my pin in the app! Anytime i try a pop up show (this service is not available),1
2022,I love this app,5
2022,They've locked my account and refused to help me through their webchat. This is terrible.,1
2022,Since I updated this app I haven't been able to transfer successfully at all.it keeps saying pending then failed,1
2022,"Hello Ecobank App. What's up. Great app but how do I Fix my transaction limit? I haven't done any for a while . Now I want to do they say ""Transaction limit reached we can't proceed"". How do I do please. Thanks",4
2022,Too many bugs and we don't receive the fees quickly so avoid transfers in case of emergency. In addition there is an almost non-functional customer service,1
2022,Fantastic,5
2022,Takes too much data and has some technical issues,3
2022,I can't sign in on the app. I have experienced this for 2 months now and even called your customer service line. Nothing has been done about the issue. This is poor from you.,1
2022,"Good app,keep it up",5
2022,Wonderful app,5
2022,I have two problems with this app they are very quick to lock your account and secondly and they can't allow you to send money to your account any time you try they would said you mobile number isn't link to your ecobank account. Why don't you allow us to money to our ecobank accounts???????,2
2022,I love this bank😘😘😘😘😘😘😘😘😘😘,5
2022,"To me, nope. Uptill now my money wasn't withdrawn",1
2022,"Since friday i can't used ecobank app, what is going on",5
2022,"Went on YouTube to find out how to get a virtual card, and I learned about Ecobank. It was mentioned that it helps all the counties around Africa, but South Africa is not there, why??",1
2022,This is a waste of time and data cause I can't activate with my OTP code and it keeps saying my account is not found yet the keep sending me codes each time I click on resend code. This is a waste of my time and energy and to think that I want to activate it so I block my card that I misplaced. 😡,1
2022,Very incompetent bank,1
2022,"I tried opening an express account it showed me error,I opened with ussd and did security questions, tried logging in the app and input the security questions and same error few minutes later said my profile is blocked . please while all this . Help unblock my profile",1
2022,"Its the worst banking app I ever seen in my life. After formatting my phone, reinstalled the app, even though it was asking for answer to my security questions, which I have forgotten self. I tried to register for the online banking, this has never been successful since the day I have been trying.",1
2022,Great experience With ecobank,5
2022,What is wrong with this app nowadays if am able to redraw my money from this account I will stop using it #terrible app,1
2022,Great app it's really helpful five star for you guys I love ecobank my trusted bank never failed me thank you all.,5
2022,Very good app,4
2022,This App is not good. It doesn't do what it says. You can't create any credit card with it. Don't waste your time downloading this App if you don't want to face these issues.,1
2022,I like it but the it takes too long to respond to client when we need help,3
2022,Good App easy fost transfer,5
2022,For over four months now I can't be able to open my mobile app.I was using this app before my phone got spoiled so I buy another phone I was now try to open my mobile app it keep telling me sorry your mobile number record cannot be found please used a registered number the number in my phone is one I open my account with so I don't understand this for over four months now,1
2022,My account has been blocked. Pls help.,1
2022,It keeps declining when I put in my card details to open the app. I'm having problems logging in,1
2022,"Was good at first but now, I want to withdraw some cash, I can't even access my account anymore with the new update🤦🏻‍♂️🤦🏻‍♂️",1
2022,Excellent thanks,5
2022,"Good morning, pls what's the problem? I downloaded eco bank app through playstore and when installed it shows Zero balance as my account balance. I even tried to do transaction thru the app but it keeps showing insufficient balance whereas I have funds in the account. What's the problem pls? I can't do anything thru the app",1
2022,Great returns,5
2022,This app is good very very good,5
2022,"It's been months now and i am unable to use the app complained so many times but nothing is being done, don't need Eco bank anymore",1
2022,Nice App,5
2022,My transfer keeps pending. Very bad for business owners,1
2022,Please am tied of complaining always slow,3
2022,Very good and amazing Try it it's awesome 😎,5
2022,So easy and fast,5
2022,I sometimes perform transactions but it indicates unsuccessful or pending. Meanwhile the receipient will acknowledge receipt. Please address that discrepancy to avoid doubts.,3
2022,This app have good experience,5
2022,This app is totally not working well,4
2022,ok,5
2022,This app is useless I can access my account,1
2022,The app was working well until the new update now small norrr they will block your account and you will not know whom to contact for assistance too. The customer service is soo poor,2
2022,The update was bad. It took off some functions,1
2022,"Why can't we transfer to other banks like fcmb, uba and some other.. Failed transfers too very frequent.... Customer service very poor. I'll rate the bank it's self 1 star",1
2022,"Nice app, very helpful",3
2022,Wonderful,5
2022,Great,5
2022,"I still fall in love with the app, but and BUT unsuccessful transaction are never reversed despite filling dispute forms in the bank. Online resolution is ZERO. I need my monies please. NOT HAPPY AT ALL.",1
2022,It is not installing,1
2022,Cannot get pass the mobile number during registration.,1
2022,❤️❤️❤️,5
2022,Goodbank,5
2022,I want to create a virtual card but they keep on asking me update my APP. But my app is up to date But l still can't create card. Please help me out.,4
2022,"Poorly designed app, freezes all too often, asks you to select options such as request for token but then doesn't even allow you to.",1
2022,When i click the create virtual card did see an option to get the card,1
2022,I've been asking myself if there's another Ecobank Mobile app that I knows not about because I restored my phone's factory reset and since then av been unable to reinstall and put it back to use! Always displaying your mobile number couldn't be found,1
2022,this app keeps on crashing,1
2022,"This app works absolutely well, but need to be improved on to enable faster upgrade and efficiency.",4
2022,"The app is very good, works perfectly. But some features are no accessible. You can't request a debit card from the app. Secondly, what's the difference between the ecobank mobile app and the ecobank online go?",3
2022,always after update you can connect to acompt,1
2022,Good,5
2022,Good,5
2022,Very good,5
2022,Pls what is happening to Ecobank mobile app? I can't use it for the past 2 months now.radarada,1
2022,"I was never able to activate the app on my new phone since June this year. I keep getting ""sorry this service is not available"". Ecobank used to be my favorite bank. I've been with them for over 10 years but their ""network errors"" of late and poor customer service is making me consider ending our relationship. I have uninstalled the app. Waiting to close my account as well.",1
2022,"I'm regretting of download this app,it makes me transfer #30,000 to unknown account, instead of bringing the name of the person,it said I should type it with wrong account number, not show me the details of account, instead of correction",4
2022,this app no the work I registered this app 2 month now the app is no working,1
2022,Worst app ever I can't even send money to opay pls try and add paycom to the transfer list and upgrade it pls it so embarrassing,1
2022,The best online banking experience ever,5
2022,"Your application and system of operation is bad. I try to use it is giving me wrong account number I didn't open xpress account. I can't make any transactions with this app. Is better I close my account because right from opening the account,ATM card and alert is giving me serious problem. Regards",1
2022,I have been finding it difficult with the old app I now download this one Is great thank you so much,5
2022,I tried logging in and then made a mistake entering my security questions and then my account got blocked.... They didn't even give me chances to try again.... I tried contacting them but they told me their agents aren't available,2
2022,Please let them open my money,5
2022,Very good,5
2022,Great,5
2022,Very nice and very good,5
2022,Good,5
2022,I've been trying to activate the app with my card but it doesn't work telling me my card is invalid,1
2022,Cant receive verification code in ghana sucks,1
2022,"Very slow in sending alert notifications, pron to delayed or failed transactions. POS operators are particular about ecobank bank because of it's very unreliable in making transactions they'd rather use Opay or other banks to transact. The app developer(s) truely have a lot to do",1
2022,What is wrong with your app? I have been trying for months and I'm tired. Keeps telling me it does not have my record. This is so poor,1
2022,We appreciate the good work of you people I mistaken unstall the application and when I want to login it says my profile is lock 🔐,2
2022,It's a good app ..but they should work on the internet... because sometimes it's deficult to wedraw money..,1
2022,"Very poor, customer care is not helpful at all, my account profile was Locked on first attempt and I can't even do a profile unlock. My account is having money in it but I can have access because you customer care seem clueless.",1
2022,"It's been two weeks now I'm having issues logging in. Either profile not found or user name already exist, error and a lot of issues",1
2022,"Wow, the app too good❤️",5
2022,"This app is getting out of hand, now I can't even reactivate it as its asking for debit or online banking details, for what yet I was using it already??? Please, fix it",1
2022,Am trying to restore my my app through my debit card,2
2022,Transfer is alright,5
2022,I want to do a transaction in myapp but it's so frustrating to work with the all now it just log me out,1
2022,I like this app,5
2022,Not really,5
2022,"I didn't like this update at all, it keeps loading every time I wanted to do transaction on it. It's taking too long.",1
2022,BEST EVER,5
2022,Excellent,5
2022,"Anytime you send money through the app it tells you PENDING, and it can stay that way for more 48 hours. It's too sluggish. Something should be done about that. I'll give more stars if there's any improvements. Please, improve on this app or shut it. It's so annoying that I'll send funds it'll be pending forever until they'll say transaction failed due to internal error. Fix that internal error",1
2022,Dependable and reliable app.,5
2022,Best,5
2022,"Constantly freezes. Notifications hardly ever opens - just a blank page, then phone tells me your app is not responding. Too many failures in transactions especially from my account to my MoMo. Very buggy. Also why does your app constantly use power and memory even when it hasn't been opened? Also too many attempts to launch 3rd party cookies. A bank app should be clean of that.",1
2022,The app is ok,5
2022,Not able to update,1
2022,One of my best banking app..,4
2022,Its wow🙋‍♂️👏👏,5
2022,"This app is fake. The worst app I have ever seen in my life. If you want to login into the app new, it tells you you have entered your password incorrectly for many times which is not true and your account will be blocked. So the app developers, can't you update the app every month?",1
2022,This application is not available on PC ?,1
2022,Worst banking app in the world. I have had the worst experience so far. My greatest regret is login into this app.,1
2022,I need all my app,5
2022,"There's an improvement with the app now, is more better than before keep up!! :-|:-[:-[",5
2022,Nice,5
2022,"Dear Ecobank you should really be ashamed of this app. You are a Multi- million dollar company and you can't find the right people to create this app, how? I am experiencing this login error! I am trying to login in from my new phone and the app keeps telling me profile locked. Please fix this. Too many bugs in your app. And please add a logout option.",1
2022,This app is so so sweet,5
2022,Is very good,5
2022,Excellent,5
2022,Bad experience they have eat my money oo my 500 naira😁😁 thank God I test it before going deeply if you mistakenly delete it without withdraw all your money say byebye to you money thief,1
2022,"Two times after it downloading 💯 nothing to show for it, I regret doing this,it's better to go, to the vendor. Stupid app.but no le le le.",1
2022,"This is the worst app i have ever seen, after you have already created your account, and you come out of the app and another day you try to login back into that account, and even if you make a little mistake or you have a little internet problem, they will just say your profile has been blocked, it is not like the other finance app like pyyl for this app, even if you make an error, they will just say you have to wait again for 24 hours please you guys should fixed this please.",1
2022,Failed transactions are not reversed on time.. sending bank statement to email is not working.,1
2022,Slower,3
2022,Ecobank is frustrating sometimes. Your customers have the right to be notified when your App have a downtime. We know there will be a breakdown of the App in a while but not sending notifications to your customers is wrong.,2
2022,Useless,1
2022,Totally useless plus the bank physically seff,1
2022,"This is one of the most useless banking app ve seen. Delete other banks app and download again, it activates immediately but this useless ecobank app can be so frustrating when Deleted nd downloaded again, ve been struggling wit it for d past days jus to activate it but to no avail,everything about it is broke manage. Every time Mobile number record cannot be found. Useless app",1
2022,Trying to activate the app it keeps saying E Alerts Failed.... Seriously???? 🤨,1
2022,"I don't know why this app keep telling me,my profile was not found anytime i tried to sigh up...am really tired of this chit",1
2022,Not good enough,1
2022,A very poor app. The app don't deserves a space on playstore!!! Your app is just too poor with too many failed transactions and yet no one will reply your complaint. Useless bank!!,1
2022,"This the worst app i have used in my entire life.. your transfer will be showing failed or pending yet you will be debited. It took me serveral emails and tweet before my money was reversed. Now it has happened again this morning, the transaction is still pending but i have been debited. thanks",1
2022,This is one of the worst app I have see since I have using online banking app I have chatting will bot I can't chat with customer care someone transfer money for me since 07-11-2022 the has be debited from vfd bank till now I have not receive alert no body to chat with I have send an email no body is responding this is really frustrating am just confused I don't no what to do now,1
2022,"Your app doesn't show credit alert notification, it shows only debit. Fix it, it's extremely important.",3
2022,"This app is too difficult to setup for use. Even after going to get my debit card in order to use the details for the setup, once I enter the details it gives one ""sorry bla bla bla"" message. This is so frustrating. Ecobank should do better please! I use other bank apps too and setting it up was not this difficult.",1
2022,A very very good n efficient app,5
2022,Cool,3
2022,This app is so bad I don't even recommend having an ecobank account they have a very bad customer care and your transactions above 20000 is going to hang mine is still pending till now don't download this it is a big scam 😒🤮🤮🤮🤮,1
2022,"I thought this app was bad, but a guy inbone of their braches put me through and i discovered it was the best. Kudos",1
2022,This app is very slow i can't display my account balance,1
2022,Am enjoying your application,5
2022,This app is certainly a waste of one's time I just downloaded the app right now so I could use when they sent my OTP I was about to input a pin when my phone went off coming back I had to start over from the beginning they sent a text saying my credentials has been verified and they'll send an OTP for me to get a new pin I was like thank God then the next thing after they sent the pin it was saying my profile wasn't found instead of just opening the app for me,1
2022,Awesome very good i have been successfully send and now I can't due to what i don't know please fix it now,5
2022,"App needs to be updated to show all debit and credit transactions, only transfer you made are available in transactions but credit transactions ain't show in transactions history",1
2022,good,5
2022,Good .....used it before they stole my phone ... but its very slow,2
2022,It's one of my favourite banks,5
2022,The app is not downloading for me here,1
2022,"The app needs to request for access code or fingerprint before opening fully, not just when u want to check balance or make transactions. With this present form, anyone can access transaction history and also balance when u try a transaction.",4
2022,I never new ecobank app is useless until I changed my smartphone. Refuse to allow me login into my account. If I can give 0 ⭐ I will,1
2022,"I downloaded the app only for me to launch it, it says 'Please Check Your Internet Connection or Try Again Later'. Whereas, I can access other apps. I'm sure it's not a connection issue 🙄 😒 I don't know the bugs you fixed on the updated app since the app never launched!",1
2022,Best blessings banque in Africa 🌍,5
2022,Great and Nice,5
2022,Ecobank mobile banking is awesome but i don't like the way i use to deposit 😥,3
2022,My is not working,5
2022,"Totally the worst app I'm so disappointed in it, can't get correct or successful login or it will tell u, your profile is not found what rubbish.....",1
2022,Ehh be like you guy dey craze I can't withdraw my little hard earn money u keep saying failed transaction I get there today u dey say make I dey request for token Token won k!lol u ni abeg I wan withdraw my money if thrund$r no wan str!ke u abeg even though reverse my money back just lemme withdraw my money first na ur papa house u go dey use ur self,1
2022,Is simple and less stress,5
2022,This is one of the best apps ever I love using it because it very much easy,5
2022,I am unable to connect my debit card with the App it keeps saying the service is unavailable,2
2022,Is delivering accurately and very ok,5
2022,"Am not really enjoying the apps,am finding difficult to make transfer, always shows that invalid currency,wounder which kind of currency the want me to use",1
2022,Great app users,5
2022,I Gave You Five Stars Becouse It Is A Good App Really Appreciate It,5
2022,The most terrible app in the universe. Can't you guys just hire good devs and fix all this failures once and for all?,1
2022,Good Hhooo,5
2022,"Worst bank, please don't use this app is you want to lose your hard earned money.",1
2022,It nice and clean 💯💯,5
2022,this app have no rating,5
2022,Very easy to use,5
2022,Very good app i love it,5
2022,The best banking app for Africa!,5
2022,"S 🙈,",1
2022,They don't have a good network system and it is very annoying.,1
2022,I like this Bank l do transition eny time eny where,4
2022,"Pls i send 18,450 from app on 26-OCT-22 to access bank till now the person haven't received the money pls kindly reverse my money back to my account please.. Ecobank app is giving me headaches",1
2022,"I've been trying to create a new Visa card but they keep saying "" Failed to request/create"" so I should update the app on Google apps store but when I came here there's no update button is only ""open"" button and I'm still finding it difficult to get the visa card. Please help me or it's not legit?🙄😒😢",2
2022,The best Mobile banking App,5
2022,Oboy mona go die,2
2022,Ngene eugene,5
2022,Best mobile app so far,5
2022,Worse banking app I've seen. Customer service very poor. Kept on saying your one time OTP pin has expired when I was not given one. Poor quality staffs training.. So difficult to access the app for more than one year now,1
2022,Best banking app,5
2022,You are just not supposed to be in the business of banking at all !!!!!!,1
2022,Since yesterday I hv been trying to download your mobile app but can't. Why?,2
2022,"I have been trying since yesterday to login to my account but I couldn't. I tried chatting with an agent several times but I didn't reach them I will be waiting for long time and the machine will tell me chatting ended , start new chat. But my money is to be transferred to that account today and I need to be sure that is secure before I asked the person to do it. Please if the app will not be favorable tell me so I see what I can do. I believe in you and I ever want to use this bank forever but",1
2022,"Is not good at all bad service, always pending, debit your money and not refund on time",1
2022,Is good,1
2022,Very good mobile app. I really enjoyed working with it,4
2022,This is the best digital banking app I've ever seen. Please try and change the interface on the app it dull and not eye catching also try and work on application for Mastercard on the app because it's not functioning,5
2022,I was told to upgrade my Ecobank app but finding difficult to update.,2
2022,🤔,3
2022,Pls in your next upgrade ensure that users of this app can see notifications of transactions done months ago it would really go a long way in helping users see what they've spent without applying for a statement.,2
2022,Everything about you people banking is worst,1
2022,The network is too slow u people should upgrade pls ah 😳 network problem 🚶‍♂️ banks,1
2022,"Terrible app!! I tried to download it three times last night and once it reaches 99 percent every time it would start again and later say, can't download this app. Please fix this I really need this app. And seeing the bad reviews on the app are discouraging me.",1
2022,Good,1
2022,Terrible I can't even open the app It keeps telling me my card details are invalid while sending a confirmation message to my number totally bad application,1
2022,Fast,5
2022,Nice,5
2022,"Pls I can not create a virtual card. It's saying that I should update my app whereas, the app is up-to-date. What is the issue pls",1
2022,I logout on my ecobank account and log in and they told me I have to verify after verifying they told me my account is locked stupid app,1
2022,Todays the app is working at all no transfer no recharging,5
2022,"Hi am Adaji Cecilia, i download the ecobank app and i try to open it, after putting my card no, they sent me a code and i try to use the pin code to open it for transactions but is showing me that my profile was not found that i should chart with them, this is frustrating because i don't know where to chart them, pls give me the link to chart",1
2022,Once you log out you can't login again even when security questions are right I can't access my account anymore due to this can't you guys send security code to the phone to reactify the person. Your app is really bad,1
2022,Keeps freezing and something transactions are didacted from your account but not sent to the recipient,2
2022,Please ask the user to login or something when the app is launched. It's not okay to be able to access my dashboard without some form of authentication.,2
2022,Nice,5
2022,i save the pin corect it keep on writting that my profile is block i dont no why. i giv this app half star,1
2022,I think the upgrade was a good decision.,3
2022,Pls kindly give password uption before login in just like the old app for our account is expose to people without it. Thanks,1
2022,Very good,2
2022,cleaning,5
2022,"Am frustrated since yesterday, i cannot withdraw any money from my account , they keep telling me that i have tried sevwral times in which it was just once i tried to withdraw, what exaxtly is wrong with ecobank, i don't understand",1
2022,Poor,1
2022,Excellent,5
2022,I have been trying to make my loan payment with your used since it not just work nd it very annoying,5
2022,Unable to login after I had a problem aa,1
2022,The EEDC bill payment for prepaid need help. Doesn't work,2
2022,Yes is good,2
2022,"This thing should be named stress,",1
2022,Good,5
2022,My profile has been locked for a while now.... How do I unlock it,1
2022,"This app is really frustrating, it takes longer time to open for transaction Especially buying airtime. When try to open the app it doesn't respond quickly.",1
2022,This Ecobank app. does not display how much money is charged for e-levy when you transfer money to different bank. It is very unfair when you blind people and charge them unknowingly.,1
2022,I have called your so called customer care for straight 5 days to refund my money still yet all I keep hearing we are working on it. If a bank cannot reailtone single issue within 5 days is that bank functioning properly ? All you do is caused your customers paini will not wish eco bank to my enemies because the pain is too much,1
2022,"Honestly, the app is so frustrating and downright disappointing. A transaction is never complete right away, it either takes at least 3 hours before it gets sent or doesn't even get sent at all. The worst part is it'll take at least 4-5 days for them to reverse your money, so useless and annoying. You can't fix common bugs yet you know how to deduct money for card renewal on the exact same day.",1
2022,Very useless app and bank. Their chat help on the app is just asking useless questions and yet didn't solve my problem. I even called their customer care number and they wouldn't pick up for more than 7 minutes and i couldn't believe the bill was on my airtime. What sort of customer service does that. By the time the attendant wilk pick the call sef my airtime was already exhausted cos i called them like thrice. My payment still pending o This bank is just the worst,1
2022,"I downloaded the app severally after installing it, it will not open",1
2022,Very good,5
2022,It downloaded and fr me to open it ...it started downloading again...same thing like three times... exhausting my data😩😩😩,1
2022,"Why am I unable to download the app.....it keeps saying pending, been trying to download the app for weeks now, keep saying same thing,u guys should work on it please, else I will be forced to change bank oh",1
2022,Poor network both transfer and check balance b,5
2022,Optimum services,4
2022,Good,5
2022,I never seen any online bank that have the experience this has,5
2022,"This bank account blocked my account,,and said to validate my self,,and failed,, know where is my money,,",1
2022,Why can't I create a virtual card,2
2022,I like their customer service ....they are the best,4
2022,Very bad app in banking not good in customer service and one can not get good service if the app is locked or blocked,1
2022,I want to make it as home insurance,3
2022,"I'm really enjoying the app, it's interesting and fast service.😄😃",5
2022,Very good,4
2022,No verification he send to my mobile number. I can't create profile. It's seems it's not working in Kenya,1
2022,Please add deposit so it can make easy for us to add found daily from by momo,4
2022,My experience thus far has been a frustrating one. I've tried using my debit card details to open this app but all efforts has ended in futility. A very frustrating app.,1
2022,Great app,5
2022,"Truth be told, this is the worst bank app ever. If you want to have a frustrated life, install this app and have urgent transfer. This app is not for modern day banking, its not fit for even stone age.",1
2022,Good,5
2022,Everyone there is always so friendly and helpful,5
2022,Best of all,5
2022,Cool,4
2022,Thunder will srike the person removing #50 and above from my account....I go still come unah bank ...stupid people..effc for start Dere work from banks...opay is far better than you guys.,1
2022,Great,5
2022,Easy to use,5
2022,I can't get access to my account because I forgot my password but I've remember cos I wrote it somewhere.. I've contacted them but no reply...,1
2022,Presently unable to generate stamped bank statement,3
2022,I used to use this app without my card details but just Internet banking log in. But now it can only be used by card holders. Because of fraudulent activities some of us deceides not to have ATM cards. This majes the app no longer appealing to me. Hence 👎🏽👎🏽👎🏽👎🏽👎🏽,1
2022,Cool,5
2022,"Im having issues creatimg my profile , its telling me internal system error please try again, I tried it more tha 6 times the same, please kindly fix this problem .",1
2022,Pls I can't get the otp via Sms why,1
2022,Its up to date.Tranactions with this app locally and internationally using this app is excellent.It only misbehave when the network is down,3
2022,Good,5
2022,There is an error when inputing my passcode and fingerprint,1
2022,This app is mess..so I downloaded the app loaded cash on my express account...I was told to refresh the app because I was having challenges.. I did so and trying to log in back has been a challenge provided all the details but still can't login keeps saying error,2
2022,Very useless app. Can't check my balance.,1
2022,"This app is a disappointment,I opened a xpress account,but I can't fund the account anytime I try they will tell me that the account did not exist.even try the customer service but it's didn't work out.no transaction history, bad feedback.i am done with this useless app.pls guys don't waste time for this app.absolute nonsense.",1
2022,The app crashes whenever I check my notifications. This has been happening for too long fix up. You don't deserve even 1 star,1
2022,Good experience,5
2022,Excellent,5
2022,Why I can't login using my internet banking detail ? Sad 😢,1
2022,"This app is very disappointing, when I logged out to login again is a problem, I'll type my password and it's not responding even my finger print access is disappearing and when I try to reset the pin a moment the OTP is sent to my phone to automatically reopen the app, it'll then appears that my profile cannot be found, it's so fraudstrating",1
2022,"I cant even open the app,after following the instructions,it still tells me dat my profile is not being found And my onboarding session is not processed,and funny enough,I still keep trying and its showing me d same tin...so annoying 🔥😡😡😡 Pls fix dis problem its annoying",1
2022,Awesome,4
2022,"I've not been able to log into my app, and I was seeing different beneficiaries that I don't know",1
2022,"This app is very useless, I installed and deleted it back like 5times it keeps writing unsupported app very disappointing",1
2022,"User friendly banking app, straightforward to open an account.",4
2022,This bank app as help alot,5
2022,Good app,4
2022,"Epic! The usefulness of this Apps is beyond the thinkable. I can cash money, transfer money and do transactions from wherever I am on the globe. That's my experience from Benin Republic though. However, the fact that the Apps doesn't allow the claim back the money after a failed Rapid Transfer transaction, is something ECOBANk should consider fixing. Thanks",4
2022,"Can,connect to my account,I have been trying with a new number but it still not working",2
2022,"I need my statement of account sent to my email, because your accountant opened an account for me with an invalid email address",1
2022,Just optimistic,5
2022,"I have been trying to update the new app, all to no avail",2
2022,Kindly add more forex options to international transfers especially the Canadian dollar and the Chinese yuan,5
2022,Very nice app,5
2022,"This app is very difficult and useless. One hour trying to transfer money, still didn't get through. FRUSTRATING.",1
2022,"Was really annoyed with this app before. But now it's better now. It's nice you guys payed attention to the review, nice app.",1
2022,Eco app,5
2022,"It's fair, but mine doesn't show most credit transactions. It needs to be upgraded.",3
2022,Exceptionally good,5
2022,My card pin is no more working and is expired,1
2022,"I can't transfer anything, customer service never answers. Overall this app doesn't work well, I'm getting fed up, they should be more like access bank",1
2022,So cool The network is fast,4
2022,Smart,5
2022,Unable to download the mobile app,5
2022,Great,5
2022,Very nice and helpful in a way but need to improve on the network service,3
2022,Trying sstyv tttt de. \uu,1
2022,"Unable to create a virtual card, says I should update my app but my app is up to date,help service takes forever to connect with an agent that takes a long time to respond",2
2022,Wow,4
2022,Bad i can't even download the app,1
2022,"Even when i eventually got problem with my account, they never waste time rectifying and getting me back connected. For me, they are the best.",5
2022,Good 👍 work you peoples bank are valid banker,5
2022,"A lot easy ,simple, and globally compartible",5
2022,Normally,5
2022,"This app fails to porcess transactions from the actual account to mobile money wallet, it's either the transaction takes weeks to reflect or you just have to forget about the money. I don't recommend using this app!!!!!!!!! Dealing people's money requires you to come with you A-Game. Who charged about $3 just to have a virtual card 😑😑. Someone help",1
2022,Great,5
2022,I can't rectify account,1
2022,Worst app ever!,1
2022,"My pin set on the app is no longer working,this app is a complete mess,you guys should stop raving and work towards that.",1
2022,Can't send money from Momo to my account and I don't know why and how?🤷,1
2022,Great App,5
2022,Very very good for me oooo,5
2022,"I enjoy using this app because all I need to do is done in the convenience of my home. But sometimes, it takes time to process a transaction, but I still love the app. I give u 6stars.",5
2022,My business,5
2022,Its wonderful,5
2022,Very useful and time saving. The platformshould be properly secured against internet fraudsters,3
2022,"I wanted to download and is unable to download, please help me.",5
2022,Fair,3
2022,Amazing,4
2022,"Why is this app difficult to download, just on pending since morning what is going on? Its frustrating pls",2
2022,"Can't download this app,the one I have before i uninstall it refuse to accept my pin. What's wrong with Ecobank both performance and app is poor can't even give you people 1 star at all.",1
2022,Really good App. It's efficient.,4
2022,"Ecobank is the worst Bank in Africa especially Ecobank Ghana, when it comes to customer service. They're never swift in dealing with issues. I'm just waiting for them to resolve this issue again then I'll withdraw all my money and move all customers I introduced to them. They're only good in responding to emails and messages but will never expedite action on dealing with the main issue. They lie by saying, they're concerned about customer satisfaction Do they have Mgt who check them atall? Poor!",1
2022,The app was excellent for me until a week ago when it was updated. The select a bank option takes long period of time to work even with fast Internet. The update has spoiled the app for me.,4
2022,Marvelous,5
2022,"I just sent some money to my Visa card and it didn't show up, the app is misbehaving, it doesn't even show the Visa card again",1
2022,Poor Verification Code Please Do You Have a branch in Tarkwa? I would need the Branch contact and go there to open an account,5
2022,Too slow,1
2022,Can't install apps,5
2022,"Very bad experience with this app. They use to charge for transactions without proceeding it. Even you got a notification like the transaction didn't pass, they'll charge you. I complained about that twice. They give back my money but when I tried it, the same problem happened. That's why I stopped using this app. I don't really know what's going on here",1
2022,"This app never gets better. I was trying to login few months back after losing my ATM card and getting a new one, and I wasn't able to. Now I decided to give it a try again and it keeps telling to select a country while I have selected country already.",1
2022,Very cool,3
2022,Very good,5
2022,"Terrible user experience will be an understatement 😡😡😡. Can't perform even a single transaction again. I mean, is this really a banking app or were we lied to ? If you know how to fix this just do it right now... I don't want that ""we're working on it"" response. Just fix your app immediately. 😡😡😡",1
2022,Is good,5
2022,I like it,5
2022,Useless bank. Can't open an account both home and abroad online despite having all necessary documents in place. Very disgusting and frustrating.,1
2022,Horrible!!! App can't connect at all!!!,1
2022,I just installed the app on a new device andMy xpress acount has been blocked just after trying to sign in once. Customer service section is also not working,1
2022,"I like the app and it makes me happy like whenever i don't feel like going out, it helps me do my business at home. The only problem is that it used to be slow sometimes.",4
2022,Good,5
2022,"Very useless app,tried to check out my bal but very disappointed in you..",1
2022,The fastest financial network I've ever used,5
2022,"When trying to log in I kept getting OTP issue and when tried to answer security questions, the app usually came up with error message that it could not process request due to internal system error",1
2022,"After downloading I can't go past ""select your country """,1
2022,"It's very poor to me, it's over 5months now that i want activate the mobile app but to no avail , it says i should select country, after selecting it's not still working and it keeps telling me , to select country of which i did , so please you huys should work on this .",1
2022,I've been unable to set up since yesterday cos they wouldn't send otp I've tried several times and even after chatting with the customer service nothing..,2
2022,This App is not working on my phone because it is missing some steps like activating it with my debit card and verification of my number. The bank asked me to out to a staff in Ghana but he doesn't reply messages. Please help out,1
2022,This ecobank app is very helpful I love this app,5
2022,BEST OF THE BEST,5
2022,These guys the don't respond to their customers since I was contacting them they don't tell me what to do,1
2022,This app is nothing but a scam i went to office to solve my problem yet there agent lied to me that my account will be linked with MTN mobile money Is better we use foreign bank app what a mess,5
2022,"An OTP (one time password), sent to a specific number should be made available to authorize transactions. Also allow a user to remove a device associated with their banking application using another device , in the event of theft. YOU can look up the UBA banking application to see this feature.",3
2022,Not all that good,2
2022,This is nonsense i hate this this app need a serious service,1
2022,This is really frustrating and infuriating to say the least. I can't even login to my mobile app... Keeps saying mobile record not found.,1
2022,Good,5
2022,"Very disappointing. The app doesn't inform you whether the transaction will attract e levy or not. It only show you what the bank is charging for the transfer. After the transfer is done , they will send you text messages telling you that e levy has been charged. It's unlike other banks app which tells you what you are been charged for e levy before the transaction is done. Very bad",1
2022,Good,5
2022,Upgrade your app so we can buy nepa light from you app. Just like others,5
2022,"I will rate it 2 star because at first they were doing well before they turned thier Xpress account to a limit of 10k per day. That's really bad. It was 50k per day. All of a sudden, they turned it 10k per day. Eco bank pls reverse it to 50k per day.",2
2022,Good,5
2022,I can't longing into the new app it always ask me to check my network and my network is working fine nothing working in this app,1
2022,Good,5
2022,"This app is really frustrating, someone transferred money to my account for over 3 days now, but I'm yet to be credited and the transaction was successful. Been trying to upgrade to no avail. Really bad experience",1
2022,My issue was finally resolved Thank you 😌,5
2022,Your support team is poor they don't reply to customer on time ... My account have been block for month now and I have trying to talk to your support team but no one reply me ... Poor customer service.....,1
2022,Very poor I can't see my balance unable to do transactions,1
2022,Very good,5
2022,"The app is suck this days, i make a transfer to my branch wallet using this app and i was debited in my ecobank account but not credited in my branch wallet/wema bank account...please do the needful.",1
2022,I can't login my account,5
2022,There is a problem with the registration process ... it is messed up,1
2022,"This app is frustrating, transfered money to my wife since morning the app said Fail but the money has been debited and till now it has not been reverted. I transfer again this evening and it is pending but i have been debited again. Please Ecobank revert it and work on this app. It is so frustrating because up till now my qife cannot do what she wanted to do with the money.",5
2022,Good app,5
2022,"One thing I love most about the app is fhe quick response of the bot and not too long rectification of my complaints via the app,fantastic. But the only thing is think is missing is direct data subscription from the app. Maybe when the app is updated, I hope it's added to it..",5
2022,I used eco bank ussd cood and buy airtime the deducted 5500 from my account while i request for card 500,1
2022,Safe and fast💪💪💪💪,5
2022,"Seems very good to update my review, has really relieved me from the stress of completing all my online transactions in and across the country. Am looking forward to see the app update with more cool features, as there is still more room for improvement.",4
2022,Am trying to download the app but not opening,1
2022,A very useful bank and app 😡😡,1
2022,Believe me;this your reply has no sense at all; I keep wondering why everyone will be sending their experiences on this app separately to one stupid email before the solution. I don't believe this is real I hope is not that someone somewhere is using this to get people's account details. Can't you resolve it generally? I don't buy this idea pls,1
2022,"It horrible,can't login details, saying otp pin has expire, which is not sent to my phone",1
2022,I have been trying to log in but lost my card,4
2022,My app is not installing i don't know why 😡😡😡😡😡,1
2022,Worst app i have ever seen,1
2022,"Pan Africa is a trusted and reliable bank,no delay, efficient customer services,easy to access.",5
2022,"I give it 1star because the help center are not active anytime you need help they system will tell you kindly wait while we transfer you to an agent, but you will wait but any agent will not help that really annoying thanks",1
2022,"This app refuse to activate me Why, I have use same phone number, ATM card number etc",5
2022,Worst app ever Everything about eco bank is so frustrating and annoying I regret using this bank,1
2022,The best,5
2022,They debited me since this month if I try chat to report is not opening,1
2022,I love this app,5
2022,good,5
2022,"Terrible experience I had to use this app to send some emergency cash home and I could access it, I couldn't also use the USSD. Ecobank should please up their game.",1
2022,"Rubbish app. Even with latest version, you can't find an updated history of your transaction. You chat with customer care, they take 3 days to respond. Better upgrade your services or go home. Nonsense",1
2022,Since I downloaded this app i have not been able to use. Was in one if your branches yesterday and i was issued an instant debit card which has been verified on the app but till now my account is still showing 00.0 making it difficult for me to transfer money.,1
2022,"This is a total scammers , I swear to God no one should download this app talk more of getting registered this is total scammers my money is gone 😭😭😭😭 please please please this is stupid app and bastard people please be careful, if you deposit 20,000 you will never see it again this is rubbish bastard people idiot you're bastard ecobank",1
2022,Good,5
2022,This app is wonderful and powerful that even make me talkless now #100%# for this app thanks and don't for get of always updating us ( I LV THIS APP ),5
2022,"Very good indeed, the app is good for operating with nice results",5
2022,I don't know if the App generally has a problem.I am a new customer since April 2022 and haven't seen anything functional on this app.My bank balance doesn't even show no matter how many times I restart or refresh my phone.My dummy account number still shows as my account number when I was told after 24hrs my actual account number will show.aftet 5months and with complaints still nothing has been done about it.Switching to Ecobank was a very difficult decision and I am regretting already.,1
2022,Am not able to see my account balance and i can withdraw money with my atm,1
2022,"Plss what's going on since yesterday that I have been trying to transfer from account was just telling me pending. That's so bad , plss do the needful I need to transfer for one purpose so why u pending my transaction",5
2022,I can't do transfer why is not just working,5
2022,I couldn't enter phone no. I got stucked at that point,1
2022,The biometric stopped working.,2
2022,"Quite a few ""whistles"" that don't make any sound.",3
2022,Mashallah very wonderful!,5
2022,Very difficult for me to carry out my transaction,5
2022,Was excellent,5
2022,"It used to work efficiently but now it is so bad after I changed my phone and reinstalled it. In fact, you you fill the right details yet the app will not give you permission and it will block you. When you message Rafiki too, another horrible experience with the AI keeping you thy kingdom come. As at now, I am trying to creat my virtual card and till date I am unable to do so. Very bad App update. Very disappointed. Hhhm!!!!",1
2022,Can't use the app,1
2022,Good thing is I don't need to use my debit card to login and I commend Ecobank for it.,3
2022,Greats app I give complete 5*,5
2022,Beautiful app am so excited to be able to transact my business with stress or going to bank physically thank you Ecobank mobile app👍👍,5
2022,I've been trying to sign into this app. It always says no service.,1
2022,"I had problem with my phone and got a new phone, I downloaded and installed this app and I have been unable to have access to my account through this new app, that my phone is captured in my account and I have been receiving debit and credit alerts with same number, imagine? This is unacceptable and frustrating..",1
2022,I recharged #800 from my account and i was debited and i didn't receive any airtime,1
2022,Not bad,2
2022,Nice and cool,5
2022,Very good,5
2022,"Pin experience should improve. I forget my pin every time and I get locked out. This is the experience for both ssd and the mobile app. Instead of making a way to reset my pin easily, I'm told to come to bank. The last pause in using this account is strictly because of this pin issues. I usually don't remember the number of digits the pin requires so can we have a hint for this or make the number of digits a variable length between 5 and 12 and thereabouts. I'd prefer the latter. Thanks",3
2022,This app is full of disappointments when you wanna use it you could find out that app not work. It's better to close this bank mxaa.,1
2022,"This app is Soo horrible, I would have deleted it and considered another bank if not because of my ""unaccessible"" money on this app. Please do something about it... it's urgent.",1
2022,I lost my app and downloading another had been terrible for day.,2
2022,How can you tell me that the phone number I used to open my account cannot be found? This app is too frustrating. Yet with the same number you send me alert.😡😡😡,1
2022,GOOD,5
2022,Delay in ipen,5
2022,Amazing,5
2022,This is terrible... I can't even login to my account.. it kept saying check your internet connection..,1
2022,Good,3
2022,Worst app,1
2022,"Keep rolling without opening on my redmi 10C, what's happening",2
2022,You are the best,5
2022,Awesome ❤️,5
2022,It saves me from POS,1
2022,"Please fix the app,it has so many bugs! I can't even log out my account or sign in on another device.",3
2022,Worst app ever. I can't even login my ecobank mobile app with my ecobank verve card. I still can't even login my ecobank online banking. This is really bad. What can I do about this?,1
2022,THANKS ECO FOR MAKNG LIFE EASY FOR US,5
2022,It is very difficult to log in on this App. Anytime I reinstall the app I need to call service line or initiate a chat with an agent before I can reactivate my account again.,2
2022,Very terrible am experiencing difficulty in registering with the app the otp sent to me is place and replying ur account profile is not found 😏 what a app is this?,1
2022,Share money,5
2022,"Worst banking app I have ever used, customer service is horrible and most of the features are very very bugged and not responsive",2
2022,Nice app,5
2022,So good,5
2022,You do all,5
2022,"Une application très fiable, Ça m'aide beaucoup",4
2022,"I experienced a lot of bugs and I cannot even open the app as at now because I'm told my internet connection is unstable. And i just updated the app. And also, I wish the Virtual card section's UI is greatly improved like the one on the play store",3
2022,"There is nothing good to rate because this recent upgrade is not working perfectly , always giving issues in connecting to data ,I'm sure I have enough data in my phone and if this should continue I have no other Choice than to change to another bank Is really frustrating",1
2022,"The app is really frustrating, I have been trying to create a virtual card for the past 4 months and anytime I try.... There is this notification..... ""Ecobank mobile stop working"" like seriously... Ooooo no oooo.",1
2022,"Worse experience 😪 I have an account with Eco Bank for about 3 years now but when it comes to the app its a disaster. I downloaded the app million times and it's either system error, or we can not create your profile now, or please try again for another 1000s times 😤😤 you go the office they tell you it could be the system, or please uninstall and install again ......etc I mean what the He... so I gave up",1
2022,This is better to avoid scams and the dupps,2
2022,You can't even buy a virtual card on the app Your profile gets blocked when you sign in on a new device And there is problem with the security questions. Please fix this,1
2022,Nice app,2
2022,It's a great app guys,4
2022,1368⁸p,3
2022,Ok,5
2022,It just locked,1
2022,Very nice and easy to use in transection and etc,4
2022,"One of the best, one love",5
2022,I can't download the app,1
2022,Have been trying to log this app on my new phone but is found rubbish,2
2022,Very use full thanks,5
2022,You try opening the app and it takes like forever.Very inconvenience to me and embarrassing when you want to make payment for a product or service. They should work on it.Thank you...,1
2022,Best,4
2022,I just downloaded ecobank app but the opt is not working,4
2022,"I am not the type to write reviews but I might as well, this mobile app registeration doesn't work but keeps showing error msgs, I visited two eco bank branches severally and called the customer care severally to the point that they even barred my registered line from calling them and yet the problem was not solved. When I tried to 'onboard' either via debit card registration or username and password registration it still doesn't work.",1
2022,Its good And help full😊,2
2022,Good fast,5
2022,I can't activate my account on the app. It asked me to create a 6 digits pin which I did but it's telling me incorrect pin for a pin I just created. What's wrong?,1
2022,Am trying to login but its telling me e alert failed,1
2022,"Up till now after many update only the transferred transaction is always seen on the notification credited amount has never been shown on the notification, Let there be an easy option to view complete statement like other bank app. Thanks.",2
2022,This is wonderful,4
2022,I really enjoing this app,5
2022,Very poor app,1
2022,Good app ever seen,4
2022,Excellent experience. Very easy to operate and fast in executing transactions.,5
2022,"This app is very slow and inconvenient. A bank app should be properly done and effective. This is poor, and the USSD also has its issues, invest in good developers, we wont be patient for long.",1
2022,This stupid bank debited my account since on 6th I went to the banking Hall I was told they will reverse my money on Monday I called on Tuesday when I did not get my money I was told they will reverse it today which is Wednesday I called today one foolish guy was telling me I should hold on till 29th again eco bank reverse my money let me close my account I don't even want to have anything to do with u people again stupid bank ever I will never refer any body to this foolish bank again.,1
2022,Very correct,4
2022,The app won't even open!,1
2022,Good,5
2022,I have been unable to transfer to any Opay account infact Opay option is not even in the options of banks,3
2022,You people don't even deserve this one star I awarded you. You're always disappointing. I blame my employer to have opened an account with you. Are you Pan African Bank like this..? 👎👎👎,1
2022,"Nice, the Bank has started been reliable this days and I like thier customer service, they won't leave any query unsolved, and also like the bank app it simple and user friendly,",5
2022,So sweet to use,4
2022,Very nice for the holes of Africa,5
2022,They are not serious with customers,1
2022,Great,5
2022,"Worst app ever i have about 15k in my account all transaction showing pending after a long time progress to failed transfer, keeps telling me trash transfer failed due to internal transfer issues.",1
2022,But why can't I update,5
2022,"I transferred money into my account after updating it and it refused to come out ,I can't send to others I've tried for 3days now, so sad",1
2022,At times the app can just delete itself from the screen without knowing why.,4
2022,It hard I just downloaded the app now But its not opening,1
2022,"I would have rated this app 5 stars but the first time I installed the app, instead of giving me my real name as profile name, it gave me a different profile name. Wow! Ecobank support team rectified this problem! Excellent online banking services! 5stars!!!",5
2022,"Made a transfer of N10000 naira on 06/08/2022 to a service provider, with account in zenith bank. My account was debited but no notification of debiting or receipt of money sent.",5
2022,So bad that I will make a transfer and you get a notification that the transaction failed but you'll still be debited and the other partly credited,1
2022,Very fast and reliable,4
2022,I love the app,5
2022,sometimes the app doesn't load data well while trying to pay bills.. Fix the api calling those services,2
2022,Working good,5
2022,I never like taking new updates on the app since something always breaks. Yesterday I took a leap of faith and now can't access my account even with my current password. Are there quality checks done for the updates and is user feedback collected . Think the development team could utilize some A/B testing to roll out features that don't affect key points in the app.,2
2022,Excellent Banking experience with you guys and I really appreciate myself been with you guys,5
2022,How can get my username and password in this app,5
2022,Am finding it difficult to unlock my blocked account but there is no responses then 😔,2
2022,So someone can check his or her statements of account anymore,1
2022,😡😡😡😡😡,5
2022,"Terrible experience. I made transfer for hours, my account is debited and the receiver yet to receive it. I sent a mail no response.",1
2022,I have been trying to renew my DSTV SUBSCRIPTION via this app or its USSD but such service is unavailable. I was only able to do that transaction with another bank's app.. Has this service been permanently shot down or phased out of DSTV? Thanks.,4
2022,Nice app,5
2022,Disappointed,1
2022,I love this app,5
2022,Won't they be charging us,5
2022,Very nice app,5
2022,Correct app and wonderful to use,1
2022,"For over a week now, I've not been able to make transfers using this mobile app. Coupled with many other functions not enabled, It now, can't load transfer destination details on request as before, and hence, the process can't continue. Does it mean that ecobank doesn't know that a thing like this is happening for long now?? And nothing has been said about it, so that customers will understand what's happening?? I think this looks very funny.",1
2022,"This is my first time using this app. I am having difficulties in using logging in. I get ""your request is been processed "" or ""check your Internet connection "" whereas other bank apps are functioning fine. I can't transact or do anything. This is so frustrating. I have visited the bank as well, their efforts are not helpful enough 😕.",1
2022,Rubbish !!!,1
2022,The app is good buh recently I have been having problems transferring to certain account like Palmpay,3
2022,"I was unable to use the apps as it's keep on showing mismatch number and I was instructed to install version 4.3 , how can I get this because all I see is 3.3",1
2022,"Please I initiated money transfer from my account to my mtn mobile money wallet. Though the transaction failed, the money has been debited from my account. I had to complain to the customer service center for this to be reversed. Please it is so so frustrating. It would do us more good if there's automatic reversal by this app. Please resolve this. Many thanks",2
2022,Nice bank,1
2022,Cool app,3
2022,Please your team should try and add Opay/Paycom into your app it's quite frustrating because that's my second account and I can't find it in the list of banks available,2
2022,"Every banking app automatically updates the name of the account u are sending money to after u key in the account number. This function helps to be sure u are sending money to the right destination. Unfortunately, this function has stopped on this app. Pls, we will like to see this function back on this app to restore confidence when transferring funds to pple........",2
2022,Good app,5
2022,"Next time I walk to the Ecobank banking hall, I will most likely close my account and have peace of mind. Using this app has not helped. Last transfer I made shortly after installing it is still pending with no reversal after twenty four hours. The one with an ATM machine has not been reversed either even after days of complain. Such frustrating services",1
2022,"Please, check your IT infrastructure and network. Your system is giving us loads of headaches. I love Ecobank but please, if you are going to do this virtual platform services well, kindly fix these bugs for the longer term. Thank you.",1
2022,Splendid,5
2022,Best app,5
2022,"Your transactions be pending till enternity or fails after a couple of hours or days but guess what, Ecobank be taking their charges no matter what, charges don't pend or fail, it must be deducted from your balance. If I google the definition of Rubbish, I better see this bank and it's app because this is just proper rubbish",1
2022,"this app used to work fine on my device till it got updated, now the app crashes anytime i opened. sometimes it shows app not working",1
2022,"I was using this program and suddenly not working. I Uninstall and reinstall it at ecobank. They did not have any ideas why cannot install. Like other users, I have same problems. Just say ""process your request"" and not doing anything. For Customer service center, forget about it. They also do not know what is problem. And they saying we need more information. What do they need more. Ecobank app developers need fix this. So many people are having problems with this version.",3
2022,"The app very good and easy to use, but one thing is the charges",4
2022,it's actually good but there network is always poor,2
2022,Could login when I swapped phones but now I just can't and everyone I try the scan card returns expired or after I type on the card details it returns the mobile number is incorrect or invalid...,1
2022,The app is frustrating I can even log in it keep telling me to put a password when am new to the app,1
2022,I like the app,5
2022,Nice,5
2022,You people are scammers I have money in my account I can't send it why are you doing this to a poor boy like me,1
2022,Great app,4
2022,The virtual card no wossop,1
2022,Please I've an account there.im from moree.the other day I heard you came to give loan but you did not invite many of us.i was at your office for question but it was closed.why did you ask us to open an account and rejected us?,5
2022,Could not download the latest version and whenever I log into the account they show me update to the latest version for what,1
2022,"The ecobanking system is messing up big time. Since this year i can't make a transaction without having 'pending or long processing signs"" Whether you're sending or receiving. At this age and time? You have to fight with the person you sent money to. My question is, ""What if someone want to save a life in the hospital?"" This is why poople switch to other banks.",1
2022,Beautiful,5
2022,Great App,5
2022,Good,2
2022,Una go collect wotowoto if e nor work well for me,1
2022,Fantastisc,5
2022,Worse app i change my phone for months now i tried logging in to my new phone but it won't open.it notify me that I changed my phone when i logged into my account with my registered mobile number it didn't accept the number.i just abandoned the account.i just logged in the website but nothing is there.,1
2022,Everything working perfectly,4
2022,How can I open this mobile app,5
2022,I sent money from my mpesa wallet to this app. The money has never reflected in my account. The account balance is still zero,1
2022,"Update Profile. I have been using this app since 2017 without problems but l was just wondering: why is it not possible to edit my profile name on the app but l edit my profile photo at will? I needed to correct my name but l couldn't. Secondly, l recently noticed that l couldn't transfer more than 500k naira per day with the app. Keeps asking me to get a hard token and I'm outside Nigeria. It's frustrating! There should be other secure ways to confirm these transactions without the token.",4
2022,You are good,5
2022,I was enjoying the app until I installed it on my new phone. It's no longer working. Telling me my profile is not available.,1
2022,Why Mali 🇲🇱 is not listed on Ecobank Africa in my Ecobank mobile app?,5
2022,Very great and convenient,4
2022,it's so good,4
2022,Its okay,5
2022,You are doing well,5
2022,How to link your mobil money account to ecobank cause I been trying for a while,1
2022,This is basically the last time I'll have anything to do with this awkward bank. You guys should be wise,1
2022,Y those the app refuse to install,1
2022,Good,3
2022,Good,4
2022,I can't make a access to my account with the app.so irritating app,1
2022,It is very very slow in internet connection. Too bad.,1
2022,This has to be the worst app i have ever used. I mean why is it so difficult to login? Which one is no data found..abeg ecobank do something. First i dont know why the name appearing on the previous one i was using different from the name i registered the account. How can the app say im Paul paul when the name is jennifer.. Very poor abeg,1
2022,"This app no just dey work, thats it",1
2022,Good going,5
2022,Good,5
2022,The app stops anytime I click on notifications.,3
2022,OMG,1
2022,To me Eco Bank is the best once you have money in the bank you're good to transfer and withdraw and when there's network issues your money cannot be debited without retrieve in time keep up we really appreciate you guys,5
2022,Wow this app looks good 👍👌,5
2022,"Worst app I have come across , I cant even send or receive money",1
2022,Terrible app. I can't even use it to transfer or pay for bills. It's really frustrating. Tempted to delete the app,1
2022,"I am not enjoying the app, working perfectly. Thanks for taking our feedbacks.",3
2022,"Nice App but am having a challenge. I linked Prepaid card to the App. I have some money on the prepaid I want to transfer to my main account using ecobank domestic Transfer (Visa Prepaid card to Ecobank Savings). The issue is After confirming my PIN or using Fingerprint, the system progress will show and tell me the phone is not having Internet (Android). On iOS it says No Data. I called customer support, I was adviced to clear cache but am still unable to transfer from prepaid card to account",5
2022,Why do your app ask for token even for small transcations ? It's annoying,3
2022,"Thanks a lot🌹, all my problems have been solved",4
2022,Good,5
2022,"This app doesn't work at all. ""Always saying that""Internal System Error"" when trying to log in or register.",1
2022,The application is no longer working. I have not been able to do any transactions on it again,2
2022,"You can see, Nobody is rating good for your bank, poor bank, Useless, I regret you as my salary bank, stupid",1
2022,"This app is more like scam or a Ponzi scheme, coz after adding money to your account, you won't be able to use it anymore, you can't transact, you can't transfer and more painfully, you can't be supported, after depositing to your account, even Rafiki stops responding to help questions..... ECOBANK is a big legit goon, they deserve zero stars....",1
2022,My profile is been locked I answered the question correctly but locked up my profile 😡😡😡😡😡😡😡,1
2022,Look good 👍,5
2022,I lost my phone. But I downloaded the app on my new phone but I couldn't open the app again. What do I do?,3
2022,I forgot my password and I tried resetting it but i cant. This app is wack.,1
2022,I can't even view my balance. Annoying application so far. Might be on par with UBA app.,1
2022,Tusevupesa fo 🏦,3
2022,Bad experience i can't login into my mobile app again,1
2022,"I tried subscribing my gotv through my ecobank app. I requested for gotv max, they told me 1900 I paid but my gotv is not showing. they told me that it's not 1,900. Why did the app show me 1,900 as the amount",1
2022,So far lots of improvement. But with the former versions it was easier to talk to the customer service online. Now it's a nightmare.,3
2022,this helped me to take some of my money I'll rate 4 stars,4
2022,Excellent app,5
2022,Terrible. This app is as useless as the 'P' In psychology. Can't even connect my account with the app after the update. Infact the bank as a whole issa big failure. Even the one star I rated them pains me. Cus they don't even deserve any ratings.,1
2022,I failed to create virtual credit card please help now,1
2022,Not compatable with galaxy A12,4
2022,U are superb,5
2022,"Very reliable easy to use, I always enjoy using this online banking app for ecobank.",5
2022,Good apps,5
2022,Very bad,1
2022,Very useless app. I couldn't log into my account after I've spent so much time trying to download this app. I've enter my card details and It just say just a few more seconds and stops loading nothing happens next. I've tried and tried and tried.,1
2022,"I have been trying to activate my debit cards for about 3 days ... "" it keep showing service not available """,1
2022,Good,5
2022,Good,5
2022,Worst app experience . It does not even notify you when cash flows in. And right now I can't access my app content,1
2022,needs offline version,3
2022,"Please I am an unble to link my second account on this app. Is one able to have two on same app, for instance Saving account and current account together? If yes, what am I supposed to do? For instance I tried delete my earlier account details from the app, so that I can add my current account details, but the deletion failed.",4
2022,Fast mobile app and money transfer.,5
2022,By far it has served well,5
2022,Great,5
2022,Good 👍 👍 paa,5
2022,Okay,4
2022,"I can't see ecobank savings which I am operating with. I don't have account with ecobank express. Please give me ecobank savings, I am operating with savings",1
2022,Ecobank mobile has no option. It makes life easier. Safe & convenient,5
2022,Good,5
2022,Very annoying app for the second time they have hanged my 2k twice and now am broke😭😭very wicked set of individuals you guys are I hate this bank so much now and there is another issue sef that my bank is showing minus,1
2022,"One of the unreliable, fake app",1
2022,I have a difficult to download any app I want,2
2022,"This app is everything opposite to what it has to be doing, customer service is zero,you will chat with a robot for minutes,you can't even transfer money from momo account to the ecobank account created, account upgrade will not proceed for more than 48h.",1
2022,"Very bad app , they are not update current time",1
2022,I can't login my account since I installed this account,1
2022,Good,5
2022,Good,5
2022,Very poor,1
2022,Grateful application,5
2022,"So I've been using this app since 2019 and I'm not going to say it's been a completely smooth experience. But my problem now is I've been waiting more than an hour for a verification code to sign back into my account. This happened due to an 'internal error', and my mobile money transaction couldn't go through even after several tries. There was no notification given about any problems with the app or its system prior to that so I was left quite confused. This is quite frustrating for me now.",2
2022,Anytime I am about to login into the app it always stop working please 🙏 try and update or work on the app,1
2022,Moubarak dandossaï,5
2022,Been trying to Transfer. very bad network please work on this app transfer it very inconvenient. and Annoying,1
2022,"This is the worst bank in Nigeria,once you do transfer they take your money and promise you that they'll look into it, and they'll never return that money, I'd advice anyone that's about to open a bank not to try using ecobank, even if it's a mistake, they have the worst service anyone could come across,they don't even deserve the one star placed there, really disappointing bank, that's why it's one of the least good banks this year, they promise and fail and also take people's money, very poor.",1
2022,"I have problem about the app the maximum amount of my transfer in a day is just 500,000 naira only which i have be complain to my branch customer care since last year then yesterday i complain again and they are given me direction true my app which doesn't not work and i ask them what if i delete this app and download another one and they told me to do it and up to download didn't work",3
2022,Thanks. I guess it's been resolved.,4
2022,I can't make any transaction from my account to my mobile they said my account is on PND what does that mean?,1
2022,"Nice but this pending of money, which day it started",2
2022,"Please I changed my phone and I just got another one but am unable to login to the app and I was asked to provide my secret answer to some certain question which have forgotten, please help me",3
2022,"Extreme and an unfortunate experience. If you value your sanity, please and please, kindly steer clear off this God forsaken app",1
2022,Not innovative so backwarded App,1
2022,"I have internet banking and after downloading the app onto another phone, I was asked to enter the username and password that I use for the internet banking. But it's like the App does not recognize the username and password. I don't have a debit card either. Can something be done?",1
2022,Great user experience,5
2022,Cool app,4
2022,Smooth so far,5
2022,🧐❤Good,5
2022,Good,3
2022,Terrible upgrade to the App .. I have never complained about any App before but this one is super terrible .. time wasting and acts Asif it doesn work with the same bank it's associated with .. they really should look into it and the bank network itself is another total mess and different story,1
2022,"Was okay at first now my password keeps saying ""request being processed"" I can't pass beyond pin area",1
2022,"Am very much disappointed about the App as it fails to add a new account and it gives a notification that says ""Sorry,this service is not available""Have tried this as from 18.6.2022 till to date. Even if u ask for assistance from customer care officer Parkade Centre Byo, u are told to go back to App. On a gud note other transactions flows smoothly. Kindly assist in upgrading on that aspect",1
2022,It very good,5
2022,Very very poor app,1
2022,This app is great,2
2022,Great,5
2022,Nice,5
2022,This is the worse bank app I ever seen I downloaded it and just wasted my data... It's keeps rolling without giving me option to look in. Improve so I can come back to edit my comment this is so bad,1
2022,Poor,3
2022,Not too bad for a banking app,3
2022,"Terrible terrible app and even worse customer service. I spent hours trying to do a simple mobile transfer only to be told to ""practice patience"" when I called and asked for a solution. I would never recommend them. I still have not managed to get my transfer...",1
2022,U00,5
2022,"Very poor. I have been using this app for years. However, due to loss of my phone, I had to reinstall. Unfortunately, the app can't link my account any longer.",2
2022,Best app ever,5
2022,"Slow network,it takes a lot of time to download de ecobank app",2
2022,"Very good but, your services is getting weaker. In the area of asking a question and giving an indirect, ans",1
2022,Good,5
2022,Enjoying it,5
2022,I can not get through to my app and i thought it needed an upgrade. I have been trying to upgrade it ever since and its not downloading.,2
2022,"Impossible de créer un nouveau compte ou même de contacter le service client sur l'application. Demandez à n'importe qui de télécharger l'appli et de créer un nouveau compte, vous verrez que c'est même pas possible d'achever la procédure. (Avis posté le 17 Juillet 2022)",1
2022,"Interesting in need for online bank ,but why not working.",5
2022,It very much poor you people should try hard to improve it anytime I want to do transfer it will be tell me wat for some seconds then second one is that sometimes it is there is no network,1
2022,Good app,5
2022,Ecobank is just a pure scam only told me to open an account with them placing money in my account now before I could know they called me that they have block it I use the app they must see one or two reasons to say that your money has been in fact this app should be closed down because it's just a full scan is either you want to transfer you can't transfer it keep showing pending or failingit will not show you that you are tifs you guys are criminal ecobank is pure scam efcc should work on that,1
2022,Net work problem But all good and ok,4
2022,My experience is quite interesting. Your services through this app excellent.,4
2022,Onboarding has been a struggle. I keep getting a prompt to start the process all over again.,1
2022,Excellent app and easy to use,5
2022,Can't do transfer since a month now. What is really the issues. Whenever i input the destination account number the name doesn't come up and if I try putting the name manually it will end up in failed transaction,1
2022,Exceptional and cool.,5
2022,Great app. Easy to use. Excellent 👍,5
2022,Each time I wanted to do a transfer it will be saying PENDING and later saying WE CAN NOT PROCESS YOUR REQUEST AT THE MOMENT,1
2022,I love this app,5
2022,"It's difficult to download seen 4hours now, I haven't downloaded the app. I have download another app. Given me something wrong please try again.",1
2022,Very poo5,1
2022,Cannot even help in creating a new card on the app.It just wastes my time.,1
2022,Cool App,4
2022,Poor banking mobile app,1
2022,The app functionability is very poor,1
2022,Fine,4
2022,I opened an ecobank account using the USSD service code and trying to login into the mobile app and it's not working out,5
2022,This app is useless I have money I can't transfer it out since last week they are telling me we cannot process your request at the moment,5
2022,Wow,5
2022,Why are you guys not showing the e-levy charges on mobile money transfers to other numbers so we can decide if we want to proceed with such transactions. You only show the normal Telco charges which is deceptive to your consumers. For that you deserve 1 star,1
2022,"About a month ago, this app stopped working on my device. It opens with a white, blank screen. A week ago, I reported the matter to the Ecobank Contact Centre via a phone call in addition to sending them an e-mail yet nothing has changed so far. Kindly respond to my complaint.",1
2022,Very good,5
2022,I was sent money since yesterday till now i have not receive alert and it has not add to my balance,1
2022,Verry stupid app you people better refund my money for me how can my money just hang like that without trace,1
2022,"Nothing to add to previous negative feedbacks. I have contacted customer service to report and after 1 hour explaining they couldn't find a solution. I have also sent a detailed email to ecobank enquiries. I got an email saying that my case has been resolved,.which I find ironic. I have been with Ecobank for more than 15 years but I might consider changing. Best,",1
2022,Good,3
2022,Good and great,5
2022,Makes sense,3
2022,"Upon several updates, I've never been happy using this app. In date Emmergency, you will transfers money, it will take does to reflect🤦🏽‍♀️. The app must be design to work offline too, one can never get data all the time to to access the app",1
2022,Nuuuinuiuuuoii,4
2022,I love it,5
2022,"I got a new SAMSUNG phone (Galaxy A12) and decided to activate the app. I keep getting message like. Check your internet connection, whatever.... whilst I still have strong internet connection. I uninstalled and reinstalled yet same issue What is happening to the app? I've deleted the app!",2
2022,Excellent,5
2022,I'm unable to set up my account after downloading,1
2022,Good,5
2022,Very nice app,5
2022,"Kudos 👍👍👍 As for me, Eco Bank is the best. In terms of customer service and all other things that follows. (1) Customer service (2) Deposit (3) Withdrawal (4) Transferring e. t. c...",5
2022,Very good,5
2022,Very good I like and enjoyed there service,5
2022,"I can't create a mobile account with ease,it so fustrating...",1
2022,Eco bank has the worst network in Nigeria you can't be in hurry for a transaction that's when there network will brake down. Very useless 😠😡,1
2022,"App has improved significantly on the success rate of transfers over the years, but still very unreliable with the purchase of airtime, half of the time it does not deliver.",3
2022,The app no be am at all.... 😡😡😡😡,1
2022,It's has more advantage than other banks,5
2022,You really need to work on this app this app lacks some features comparing to other banks app,1
2022,"I have tried to reset my PIN but it keeps on saying ""we can not process your request due to system error"" Also my fingerprint ID was active but suddenly became inactive. Kindly solve this issues before I make a review video on my YouTube channel.",1
2022,Delays in installing the app,1
2022,Improved rafiki services all my queries are solved,5
2022,Why is it hard for me to link my ATM card to my add account,3
2022,"I have never been able to conveniently use this app. Several times I've tried and it didn't work. Today, I decided to try again. The app automatically detects the pin sent to my number and then tells me the pin is incorrect. And then I ask to be resent the pin, I type the new pin in and it tells me my profile is temporarily blocked. What's going on with that?",1
2022,The worst app ever.,1
2022,Great,5
2022,Amazing,5
2022,Good app,5
2022,Great,5
2022,Very satisfied . This app must to be recommended to any ecobank client. Thanks to Ecobank's leadership.,5
2022,"Eco bank is one of the most useless bank,i regret opening an account with you,nothing about you that work like other Bank why don't you just fold up.thank the app is bad just as the bank is bad",1
2022,This is the most poorest mobile banking app have ever seen all my life. I have been trying to use it for the past 2 months and yet could not even sign up despite all updates done. Please do something meaningful to this on time.,1
2022,I find it difficult to activate my mobile app.,1
2022,"This is the worst bank I ever had. Good day, I have been trying to to login to my account through your mobile app it keep telling me my credentials are not found, for almost a year now I have not been able to log in using the mobile app. Even when I try using quick teller to transfer money it takes ages to send otp.i have written serveral time but no body is doing anything about it. Thanks to God I have other Options by tomorrow I will close anything with d name ecobank. What nonsense!",1
2022,Very slow in accomplishing transfers even d bank logo self dirty. Not even fine acct officers. Ano just understand this bank,1
2022,Too bad. My phone spoiled and need to install the app on the new phone. It's telling me the Phone number I used is not correct. So I need to uninstall the app. So bad of it,1
2022,This app is cool Just needs some retouching then you're good to go,5
2022,I love it..........,5
2022,This app doesn't work and when ever I try to download the app again it still repeat the same thing,5
2022,I love it,5
2022,Good,4
2022,hey. i dont just understand this app. i can't link my account with it,5
2022,Very good app,5
2022,"For the past two years I have not been able to do anything on the App. I updated it but still not working. It always says ""Failed to process at the moment"".",1
2022,The app is good but difficult to link with eNaria,5
2022,This is frustrating I can't do any transection keeping telling me you currently do not have access to this service please contact your bank for further assistance,1
2022,Got so frustrated with the Ecobank App that I had to uninstall. Went to the bank 2 twice in the space of 6 months trying to rectify my banking App which up till date nothing. It won't open even with my password. Even by using my ATM card info it will still not open.,1
2022,I have made a transfer to another account you are not taking a step on it,5
2022,"Never bank with ecobank if you are trying to This app is the worst banking app In the world I wish I can give 0 stars,I can't login using my internet banking details or my debit card if I try it showing me that invalid details..😔. this bank is a complete waste of time.its even better to move to access bank.ecobank is a very disappointing bank",1
2022,"Bonjour, j'ai oublié mon mot de passe et mon utilisateur comment je vais procéder ?",4
2022,Very bad lately after upgrading to latest version after putting my card details it will just say my mobile number record cannot be found for a very long time now I can't login,1
2022,"I uninstalled my ecobank app alongside other apps due a fault on my phone i've reinstalled it again but while try to use my atm card to activate the app after entering the 6 digits code it will say ""profile not found""",3
2022,"I can't login to the app. After installing, it's always saying connection refused.",1
2022,Good Experience,5
2022,It's convenient and fast.,5
2022,Great,5
2022,Efficient and User Friendly,5
2022,This apps sucks I've been trying to open for over two days now but it isn't opening.,1
2022,Trying to use the App and it always tells me to check my internet connection but my internet doesn't have any issues. Which kind of internet connection does the App want us to use. It really sucks. This can't encourage to recommend Ecobank to someone else. Please fix it.,1
2022,"I was semt a notification to download the app by ecobank that it has been improved, but i can see that nothing has been done about it because i am still experiencing the same issues....",1
2022,Good,5
2022,Excellent thanks,5
2022,Find and nice app,5
2022,"Seriously i do not understand this app again since yesterday i have been trying to login but i cant,ok i try to create another password but still cant... Why all this stress pls",1
2022,Excellent,5
2022,It's very frustrating.I just downloaded the app and it keeps telling me to select country whiles I have done so.,2
2022,Okay,1
2022,Good,5
2022,Very poor app as i try to login it always keeps telling me to select a country while i have already selected the country.,1
2022,I can't even make use of this app 😡😭😭😭,1
2022,Thanks 👍 to this app i can transfer money from home.,5
2022,Very very poor app Low transaction speed Very poor Very frustrating app,1
2022,Sluggish.,3
2022,"Thank u my money was retrieved but pls do something abt ur ntwrk, scared of transferring money",1
2022,Ok,4
2022,Is too much data,1
2022,Perfect app,5
2022,THE APP IS NOT SHOWING MY ACCOUNT BALANCE...IS THIS APP STILL FUNCTIONING AT ALL.. I HAD TO DELETED IT BACK THEN CAUSE IT WAS STRESSING ME OUT AND SEEING THAT NOTHING HAS REALLY CHANGED EVEN AFTER DOWNLOADING IT NOW MAKES NO SENSE,1
2022,Exceptional.,5
2022,"The app.isnt active sometimes. You send money or receive, bt it reverves",1
2022,"Can't believe a banking app could be this incompetent. Customer service clueless of there responsibility. Can't login ecobank banking app, keeps saying Can't load profile now please try again later is been month. Contacted online customer service instead of resolving the issue my account was placed on restriction and I was asked to go to the bank. Spent a day at the bank only for them to tell me is network problem that I should try again by midnight. Lol midnight and network kill ecobank",1
2022,"Downloaded the app right now, it won't open, keeps on saying check your enternet connection or try later, my Internet is working perfectly wel, only on this app",1
2022,Have never opened,1
2022,You have the worst Banking app.... You should work more on you app and other banking systems,1
2022,Momoh stella oremeyi want to use d app for banks and transfer,5
2022,Creation of my virtual card is failing in the app again and again I'm being asked to use the latest version but that's what I'm using now,2
2022,"Very bad, research on who developed gt app let he or come and help you with yours very bad",1
2022,I'm on able to transfer money to OPAY account,5
2022,I wish I could rate this app with 0 star The app is so useless just like the bank and the support will never solve the issue you are having you One will keep coming back to complain about the same thing over again,1
2022,I have been trying to sign up to the app but it keeps telling me e alerts failed,1
2022,"I should be giving them 0 stars, just downloaded the app and i cant log in, keeps tell me E transaction not available, the app is acting thesame way eco bank staffs act all over nigeria, very unprofessional...the worst banking app ever, i will not advice anyone that dnt have eco bank account to open it if not u will definitely hate ur banking experience",1
2022,This app is not working. Pls review it and fix the bugs,1
2022,😁😁😁,1
2022,Why I can't create an account there 😭,1
2022,The worst banking app ever,1
2022,Very friendly,5
2022,"I just downloaded the app, after inputting my mobile number and country, it says Ealerts failed. And thats it. Please fix this",1
2022,Always good,5
2022,But please with the recent update am finding problem signing in to my account,3
2022,"I haven't used a lot of banking apps, but this app should qualify as one of the worst. As I write this review, the app is preventing me from doing a domestic transfer, claiming that I should check my internet connection—same internet connection I'm using to surf the web perfectly. Their internet banking is not any better. I can't even register for Ecobank Online; it says, ""input your default account number and registered email address"" for a form that has no such fields. Do better, Ecobank.",1
2022,I can't open the mobile app it says E altar failed,1
2022,I am unable to login to the app..after been asked do u have a ecobank account..after selecting my country and inputting the phone number ...the next page won't open...it will say E alert failed,1
2022,Very good,5
2022,Highly Satisfactory and okay. Operational Performances are Excellent.God bless ECOBANK.,5
2022,"Whenever I try activating, I keep getting your profile could not be found,I uninstalled and reinstalled again,same thing,why?",1
2022,Have been trying to activate Ecobank Mobile App with my NEW Ecobank Debit card but it's not working at alllll... infact my debit card is not working as well,1
2022,So sweet trust em,5
2022,I have been trying to transfer money since yesterday and failed my transaction what happened,5
2022,"Hello, I'm trying to do an interbank transfer for 2 days now and it's not going through.",5
2022,I uninstalled my app and reinstalled it but I can't get access to it again they said I should provide them with my uncle name my favorite singer name which I don't remember all these,2
2022,Very accessible and affordable,5
2022,"I really don't know the use of this Ecobank mobile app. Nothing opens, nothing seems to work. It keeps loading for eternity. What is its use if it can't even work properly. It doesn't deserve even a star",1
2022,No update on e-levy (app does not give you the on charges on e-levy even when sending above ¢100).,1
2022,"Initially, the issues with this app was ok, but now it's just a space taking app. After the recent update the app doesn't even open anymore. It has become highly frustrating. I've uninstalled and reinstalled it still. Was supposed to make things easier but rather made it worse. And I agree with the previous reviewer, Mawuli, stop asking us to send our details. Cos it has been done a number of times and still no improvement. It has caused a lot of inconvenience due to that. Please work on it.",1
2022,Very easy and simple,3
2022,Worst mobile banking experience ever.,1
2022,Please the app need improvement,2
2022,Good application,4
2022,The Best Mobile Banking App Ever,5
2022,Useless app. Obsolete. The Ecobank management doesn't care about the negative feedbacks it is receiving about this app.,1
2022,Simply one of the best app.,5
2022,When can we update Ghana Card details with the app?,3
2022,Ecobank,5
2022,"I love the app and I haven't had any issues using it for about a year now. Unfortunately, I applied the latest update (Thur 23/06/2022) and now I only see a blank (white) screen whenever I try launching the app. No loader or spinner or message, just a blank screen. Kindly help fix this. Thanks 🙏.",5
2022,"I like the app, but can't you just add some features to it so we can update our Ghana card.??? Why must one go and join long queue before!!!!! this is unprofessional, 🧐🥺",3
2022,I tried to download the app but couldn't and I don't know why?,1
2022,Bad experience your transactions is not 24hrs working someone transfer to me and it didn't enter your customer care keeps telling me 24hrs improve or you will lose customers,1
2022,It working perfectly,5
2022,Too slow,1
2022,Easy and flexible,5
2022,perfect the app is good but slow to load sometimes,5
2022,"Not competent, please try and work on it",1
2022,"Very nice app. I enjoyed using it but I have problem with its update, it keeps repeating update even when the update download was done. Thanks.",5
2022,Slow when using and the problem is that the application does not accept some devices,5
2022,Everything here is unbearable i can't even with draw or transfer back my money not even buy airtime. It sucks please do something no one is even there to offer help. Please return my money,1
2022,Great,5
2022,I looked for 0 star I can't even open the app Keeps saying no internet connection,1
2022,Good,5
2022,The app was working until I updated it. Now it's not even opening,2
2022,"It is about time customers are giving opportunity to make: 1. Loan requests using the app 2. Special document SCAN features when customers are required to update information, eg, Ghana card 3. Downloadable, uploadable refillable forms (in docs or PDF) 4. Cheque books, ATM Card, creating/closing accounts Requests I am really tired of the long journeys, the risks involved in travelling to the banking halls/branches when a simple click could do the magic. Ecobank should be leading in this regard..",3
2022,"Recently I noticed third party usage in my app, unknown beneficiaries are being saved into my beneficiary lists. Sweet mum which isn't my mum's number under airtime list too. I emailed your office with no tangible solution till now. How safe is our data? I'm afraid I won't take any loss lightly with your company.",1
2022,Good,5
2022,Not good at all you can not transfer with it,1
2022,It's ok,5
2022,Fantastic app easy to use,4
2022,always with problem I dont like there bank again because when you transfer is always on pending to he extent you will not be able to use it for the purpose you want to use it for,1
2022,Exceptional,5
2022,Great and very helpful,5
2022,"I wish I can give this app a ZERO star, I've never seen a useless banking app like this, my account balance is always showing ZERO which I've fund in the account.. Infact the app developer need to sanction. Very very poor performance with this latest upgrade",1
2022,Have an account with Ecobank and downloaded the App as well but it turn out to be useless on my phone bcs i can't operate the App even after providing the account number. Any help?,1
2022,Very easy to use,5
2022,Superb,4
2022,Good,5
2022,Very poor,1
2022,I can't even download the app... it keep draining my data and yet it doesn't download,1
2022,I can't download the app,1
2022,Good app and fast deposit,5
2022,Good app for banking.,4
2022,The app is not optimized for Huawei 9. It doesn't open when downloaded via gspace. When you get it from other sources it says the app is outdated. Very frustrating,1
2022,Poor system... Anytime I want to make a transfer it will keep saying Pending... Pending.. failed..for wat naaa...at dis point in time I need d money...for some day I was able to make a transfer per day 5k..but for days later nothing was done..pending till now..plssss come to my aid oo.am a student and need d money so urgently.. plsss eco bank agents,2
2022,Good,5
2022,Excellent,5
2022,"I had the worst experience ever, imagine login in your account and told that your password is incorrect Even if you use it on your ATM, am really disappointed.",1
2022,I have just download the app but you for going to bring up you're just taking my MBS what's up now I'm trying to download 👎👎👎👅😭😭,1
2022,If it misbehaves omg.... You're all gonna be in trouble. Still installing it now.,1
2022,Ik,1
2022,One love,5
2022,I should even take back that 1 star... Since I downloaded the app I haven't been able to login... I have tried several times but no avail even after putting my correct pin...,1
2022,"The app and ussd doesn't work,I applied for express loan, ecobank credited me, and i cant access the loan, but constantly reminding me about the payment day, cant sign up on the app, just the most useless bank in nigeria, it has no function! Transfer not working, ussd not working, poor banking sytem, they should close down if they are not up for the task",2
2022,"The App is okay by my Judgment, though there used to be some issues from one time to another, especially when Transactions will be pending and I am debited.",5
2022,Easy and faster transaction,5
2022,"If I had the chance I would have not given a star. How can you tell me my own pin is incorrect(Express account) and you've locked me. After which I asked for help and they gave me otp no. So I change the pin but still when I go to the app they say it's incorrect, mean while after changing it worked for just ones when I was checking my account balance and now this same pin can't",1
2022,So easy to operate and address issue quickly,5
2022,Never link your mobile money account to this shxxt.. You will always be disappointed when you want to withdraw. It only works when it feels like working 😃,1
2022,Very good app but what I don't understand is the delay in processing transfer. The transfer I did since yesterday still remains pending,5
2022,I couldn't log in for some time now.i chatted them and gave me a reset code.after I input the code they say profile not found so I should chat them for assistance.i have money in my account too.,3
2022,Look so good,5
2022,"The app is frustrating, each time I want to transfer they'll say I have insufficient fund. What an embarrassment 😔😔",1
2022,Very convenient using this app. Both local and international transfers make easier.,5
2022,I'm really enjoying this app. Ever since this year and I have to attest to it. Good work 👍👍👍. So I believe the app is in order now.,5
2022,Ok.,3
2022,Reliable and awesome,5
2022,Just perfect,4
2022,To have Eco account is the worst mistake I ever done,1
2022,Very good app,5
2022,Excellent,5
2022,Super,5
2022,Tha app is very helpful in terms of payments and transfers,4
2022,Very poor! I've been trying to use it since I upgraded to infinix note 10 and the experience to say the least has been very frustrating. It keeps denying me access to my own account even with the fingerprint I was using on my old infinix hot 7 phone.,1
2022,Bast bank app But avarage bank network,5
2022,I am having challenges updating to the latest version of the application,5
2022,Pls i use to have an eco account which is dormant now am trying to activate the account i downloaded the app yet i could not any remedy,2
2022,"When you click on notifications, it takes a long time to open.",5
2022,This app need to be protected with security lock with pin or biometric fingerprint before opening.,1
2022,Very difficult to set up. Also having trouble deleting a beneficiary for over a month now. Keeps telling me transaction failed,1
2022,Can no longer receive alert,1
2022,No issue so far,5
2022,Good,5
2022,Ecobank you be Oga,4
2022,Excellent,5
2022,This is a mega app with an efficient and accurate function.,5
2022,good,1
2022,Am using the app now and I'm enjoying it.. best of it all,5
2022,The has stopped working for sometime now. It says can't connect to the internet but am having enough bundle too. I have uninstalled it and install it several times but same issue.,1
2022,Good,5
2022,The app couldn't install after downloading it twice. What's the matter??,1
2022,"Any time I log in the app, I realised my account balance drops even without carrying out any transaction. Meaning I get charged. This shouldn't be so if I do not carry out any transaction. I use other bank apps and I don't get charged by login in or viewing my balance.",1
2022,"The app is ok, but it misbehaves a lot when it comes to transfer and withdrawal",3
2022,"This app is no more accessible. So many errors like 'phone number mismatch', 'check your Internet connection ' etc. What are your challenges please? It's worrisome. I have sent you an email. The current error is that connection was refused. Too much wahala.",1
2022,Good,5
2022,"I can't find my transaction history anymore, please do something about that.",1
2022,Why did you modify this app to make it worse than before? I can no longer see the notification of transactions I just made. I can't send any proof of money transfer.,2
2022,"I can't activate a virtual card, it's like the option has been disabled.",2
2022,"This app is not good at all,I have been trying to did a transfer since upper last week but telling me pending after declined This mobile app is rubbish",1
2022,"I have been trying to have the App in my phone for more then weeks now, no way.",1
2022,"Your app is terrible, God forbid.",1
2022,"It's not opening, WHY?",1
2022,"I can't even creat an account, again all they tell me is that there's system error",1
2022,"I cant even register, it has been telling me internal system error or so for the past 3 days now.",1
2022,Ecobank u need fix this problem pls This 2 day now I'm unable to log into my dashboard I tried uninstall and install back again but all in vein Always prompting this stupid massage that I should check my network connection why my network is superb... kindly solve this plss🙏🏻,2
2022,Is good but low network,1
2022,Very good app,5
2022,Best banking apps I love it ❤️❤️❤️,5
2022,I have mistake delit my express point app Please let me have it back,1
2022,App isn't secure and it malfunctions alot,1
2022,I was trying to make transfer but it keeps telling me connection refused then i later deleted the app and reinstall it again and it's still tell me same thing... what is happening?,1
2022,I can't transfer my money keeps telling me pending Or failed transaction please you guys should fix this,1
2022,What is the app doing here because I can't even open it over 10 hours I have tried several times. Keep saying check your internet connection or try again later,1
2022,"Very poor, can't set destination back telling me that couldn't connect to my network. This is it ecobank no more.",1
2022,great customer live services,5
2022,Kindly help as I've download the app and for the first time i can't even proceed with installing the app as the error message read 'Please Check Your Internet Connection Or Try Again Later',1
2022,"After I wrote the last review the developer told me to reinstall the app. Today I did just that and It keeps giving me ""check your internet connection"" error. I have internet on my phone. Every other thing works. Im just tired.",2
2022,Another great app. Always on point. Keep it up.,5
2022,"The most useless Bank app, keep on experiencing network problem or try opening again during selection of bank to transfer to for over 2 days now, this is not fair",1
2022,It was a good mordern,5
2022,Boomplay,5
2022,App doesn't work,1
2022,Can't even install,1
2022,Appreciate,5
2022,Fine,5
2022,Can't even create an account,1
2022,"I can't log out....this is terrible and unsafe...can't access my balance, and can't make transfers. From the comments, all of these problems started far back 2018.. If your developers can not fix them, consult another and stop the stress you are putting people through.",1
2022,Very nice,5
2022,Unable to create a virtual card Your app need an update,1
2022,Beautiful,5
2022,"This app now become useless, i tried to settle it up to 1 month still isnt working.",1
2022,I just factory reset my phone and now I can't even download the app again,3
2022,The application is absolutely bad,5
2022,It's astonishing how terrible this app is. Has never worked for 3 years.,1
2022,Good,5
2022,Ecobank Mobile App is the best so far. I love the app.,5
2022,The app is highly technical,3
2022,"Please you people should help me out, someone sent me money since 06/06/2022 and they have debited the person, but up till now I haven't received i😭😭😭😭😭😭😭😭😭 And the money is for my wife hospital Bill please you people should resolve the issue and get back to me please 🙏🙏🙏",1
2022,Very good app Na una Kno where una for see problem 😏,5
2022,Please why can't I download the app I have enough storage and all requirements,1
2022,How is,5
2022,"There is an issue with the section where you request for statement You can't set a date you want When you put in start date, the end date will change and vaisvesa. I use a Samsung galaxy s20 Ultra",1
2022,I try opening the app it's saying my card number is maximum than the exceed number need. Please help me out,1
2022,Best,5
2022,"It's ok, except sometimes there's 10mins or 15mins delay before you see your money.",5
2022,Theres some sorta bug preventing me from creasting a visa card. Fix it!!!,2
2022,What is really happening I've tried since past 3 days to download this app but it seems all my efforts isn't helping.,3
2022,I don't know why it can't download,1
2022,"So poor, it's not working as expected up till now I can't use it to open Eco express account.",1
2022,"This app is a shame, time wasting and lack of respect of clients. Ecobank can NOT afford to handle such a service. When it works, it's a 20 days streak tops. How are we suppose to work when our bank blocks deposits from our clients ???!!!",1
2022,Very nice,5
2022,"What is really happening after putting the code send by network ,it will write( your profile was not found.please chat with us for assistance",5
2022,"Notification Challenges: For a while now, my notification dots don't seem to disappear even after viewing them. This is the second time it has happened using the Ecobank App. I have tried the usual fix, Uninstall and Install but the problem still exists. Can you review and issue an Update if possible?",1
2022,"The app is not downloading Tried on WiFi, mobile data, it doesn't Fix it!",1
2022,It's getting better!! Although a fingerprint unlock feature and one not having to retype password ever so often after initial login would be a neat upgrade. . .oh and the photos one the welcome page are still skewed funny + the✋ at the homepage could be mistaken for a Stop! icon and not a friendly hello 😬.,3
2022,I have not been able to register on the app,1
2022,I have been making transfers via this application it will remain pending for days and same not reversed. I am now afraid to use it for money transfers especially to First Bank accounts.,1
2022,The app is very helpful to live in general,5
2022,I download ecobank mobile app after all there request they are telling me my profile was not found how I don't understand,1
2022,excellent,5
2022,Beautiful,5
2022,"You people are beginning to make me regret having an account with you guys, imagine for 2 good days I am trying to transfer or buy airtime but they are telling me that I exceeded my limit for the day.",1
2022,Swift and convenient!,5
2022,"I was unable to access the app!! I could not even fill in my accounts details,its saying connections was refuse .that try again later!!!",1
2022,"This app is absolutely hilarious. It's not giving out the best results, the results are poor. I tried linking two accounts but the same",1
2022,Good,5
2022,"I just installed the app and completed the setup but I noticed the app doesn't have a login password. Which means anytime I clicked on the app, it directly open without username and password page which I think is not security wise at all. Someone can just access my app easily.",1
2022,Good,5
2022,Difficulty in transaction,3
2022,Great and wonderful apps easy to use and very useful for me,5
2022,"When I got to a stage where the one time pin was requested, I inserted it, but it kept telling me my profile is not found. So sad.",1
2022,"I cannot login successful in my app,",1
2022,This app is perfect,5
2022,Very good,3
2022,Very useless bank I can't do transfer from the day I created it they keep saying we cannot process your request at the moment. When will you process it rubbish 🚶🏼‍♂️🚶🏼‍♂️you guys deserve no star 🌟,1
2022,This app is great,5
2022,"This app is just a waiste of my data to download, it malfunctions so friquently that i cant even sign in at the first",1
2022,Very useless application,2
2022,I love you too much 💞😍💚💫🌈⛈️🤩💖💝💗♥️🧡💛🇳🇬🌅💧💜🌥️🔑💙💔🗝️🌄🔥🌟⌚💘⚔️💟💓🌙☀️💕 Amen,5
2022,I enjoy using the app. So far I've not had issues with it😊,4
2022,Sure banking that helps common people at heart,5
2022,Fantastic,5
2022,Am not able to download it for 3 day now,1
2022,"Got a new phone and trying to download and install the Ecobank App. Stuck at ""Pending"" status forever. Cant download so am having to use the web portal instead",1
2022,Ecobank please fix your app. I am not able to log out of it. Someone logged in to my app and now his profile is stuck there. I can't log out.,3
2022,This app is nice and good to understand,5
2022,Perfect,5
2022,"I know it to be best app ever when I was using it, am trying download again on my new phone, it can't",5
2022,Good,5
2022,I cant log in to my account,1
2022,It is taking time to download,1
2022,I cant download the app its always pending,1
2022,"I hv come here to change my rating....eco bank mobile app now working perfectly well.....I'm sorry for the wrong comment eco bank....but don't do it again o! Imma give y'all 10 stars.... Oh! No 10 stars, Okay. I'll do with 5. 🤗🤗🤗",5
2022,Good,5
2022,Is being two days now and I can't simply download this App,1
2022,This app is no longer opening on my phone. It used to work perfectly. Though haven't updated recently. Are my missing something?,1
2022,I can't create a virtual card with a Benin Xpress account. It keeps saying I should visit the Playstore and update the app. But I am using the current version. There is not update when I visit the Playstore.,3
2022,You're very slow. What rubbish is that tsw,1
2022,You guys should pay your engineers more so that they can build a better app...The app is nonsense,1
2022,"Totally useless time wasting Ecobank online banking apps. Unfortunately, using customer service in any ecobank in even more frustrating. Wish I could give Zero star for this USELESS app.",1
2022,Recently I have been unable to make transactions and I also been unable to receive money that has been transferred into the account very baddd,1
2022,Good,5
2022,"This app at first was better but after I restarted my phone and install the app I have not been able to have access to my account again, any time I tried logging in by following the instructions, the last part tells me that I have not answered enough security questions, mean while am not even the questions, yet I am told I have not answered enough security questions. What is goings-on .",1
2022,"How can an app am using for sometime Now, suddenly turn to say that my mobile number record could not be found in ecobank system...please update your systems and app",1
2022,I can't access services on the app like creating a new visa card,2
2022,Please am having issue with activation of this app.i have been using it for long .just changed phone and I can no longer use it.to activate it I keep getting same response that I can't be attend to that I should contact them.,1
2022,Great,5
2022,Nice,5
2022,"ECOBANK IS A VERY GREAT MOBILE BANKING APP. I've been using slydepay app to deposit money into my ecobank acc and sending money through slydepay to my mom and wife, but for the past two weeks has been a terrible weeks of depositing money to my ecobank acc through slydepay. It positive when I send to other mobile banking app, but ecobank is negative. Please try and fix this bug immediately. Some lives depends on it. Thank you.",4
2022,I can't install it,1
2022,"This app is rubbish, I can't even view my account balance, I don't even know what's happening, you should better disable this app,because I just causing more harm than Good",1
2022,Yas,5
2022,I'm trying to download the app but it's not working,1
2022,Good,1
2022,"If I put my Phone number in which I receive alert on the App, it will give me the option of Use A Non Ecobank Card to revalidate yourself, which is the only option. Why is it so?",1
2022,When can we start applying for loan on the app please...or it's already available,3
2022,The first time I downloaded this app it work so fast but now am trying to login into my account is not coming again please you people should try your hand on it for me,1
2022,Great and Very convenient App.,5
2022,Since I changed my phone I couldn't acess the mobile app again and I dont use atm for my transactions please kindly find a lasting solution to this its frustrating atimes while re registering I wont get pass the country entry while sometimes it will be when to enter my username tried my emails account no all prove abortives you are losing a customer gradually I had to withdraw all my money over the counter when I can't tolerate it,1
2022,UpTo date,5
2022,I try toset the app but internal system error i am not happy with the appilication is just a waste of mb,1
2022,"Some how good ,but fake service",2
2022,It keeps telling me my ATM card details is incorrect after blocking my profile what kind of app is this,1
2022,One of the worst app I've ever used,1
2022,"Originally had issues with the opening this app and gave it one star. After much ado and calling the bank multiple times, it worked. When it works, it's a useful app. Once in a while, it gets an issue and has to be uninstalled and reinstalled.",3
2022,Seriously I don't know what push my hand to press update. It is just staying on the first page and writing secure your connection even when I have more than 5gig data. What to do,1
2022,Why is it slow to get an otp I have not been able to activate the app they send an otp and tell you that I have no profile with eco this is so fustrating,1
2022,"I regret of using this bank, I transferred money to it and I can't see my money there since then I've been calling them I didn't see any changes",1
2022,"I have an issue using the app. I have two accounts which I did not open at the same time, unfortunately the latter doesn't appear in the app. They told me they're being fixing the issue, but it is taking long.",4
2022,Destitude expert right now no able to apply for ATM card on app sounds weird try to fix whatever is the problem,1
2022,I'm failing to log in. It's asking ATM number,1
2022,"The application is users friendly, very easy to use and very effective and efficient. It also makes banking operations very interesting. It will be more appreciative if it can be operating without using data. Thank you for introducing the Application.",5
2022,Very good app,5
2022,This app sucks I updated the app and all my whole details went away I now went enroll back but it refuses,2
2022,I couldn't even create account. I was asked to select a country though I had already selected. 😞😞😞,1
2022,Nice one,5
2022,"Excellent App, More excellent than any Bank App I've ever used",5
2022,"After waiting for such a long time, I have finally realized that Ecobank is a total waste of time and a useless bank. This bank shouldn't be in existence at all. I need my one star back cause you don't deserve it. How can both bank & app be this useless?😫😫😫😳😳😳😳😭😭😭😭😖😖😖😖😖???",1
2022,Poor application,1
2022,Hi good work how can i creat visa card with this app,1
2022,Awesome 👌,5
2022,Same problem here can't even login for more than 3 month,1
2022,I am highly dissappointed i am tranded and no solution from the mobile app. So bad of you people,3
2022,Bad app,5
2022,I needed an xpress account to transact ugently this is already 2day the system reports error I'm not able to create an account. What is then the use of this ?,1
2022,I'm being told my details cannot be found I prefer the former app I tried opening it on my new phone,1
2022,"I HAVE BEEN OPERATING WITH YOU ECO BANK SINCE 2007, I RESET MY ANDROID INFINIX - 5 PHONE TO FACTORY RESET. ONLY TO HAVE MY ECO BANK APP RESTORED BECAME MY PASSING CAMEL / ELEPHANT THROUGH NEEDLE EYE . THEY KEEP SAYING THAT MY DOCUMENTS/STATISTICS ARE NOT FOUND. VERY FUNNY INDEED. WHILE MY OTHER BANK APP WERE RESTORED FOR ME SMOOTHLY & GLEEFULLY TOO. FINALLY, A MESSAGE CAME TO ME TODAY- 19/5/2022 THAT MY ATM CARD WILL EXPIRED BY 31/5/2022. HENCE, I SHOULD GO TO ANY ECO BANK FOR MY ATM. WELDONE .",1
2022,"A very poor mobile banking app I must say. I have not been able to carry out transfer since Dec,2021,it is always showing ""pending"" and after a while ""failed"". I have Visited the customer care countless times and all they keep saying is ""the network in bad"". This is so unexpected of Ecobank.",1
2022,I give it a zero star. Why are you people always pending someone's money. Is it bad saving money in your Bank???,1
2022,Great App,5
2022,The app is having connection issues. Please sort this out,3
2022,I can watch television 🧆🍔🌭🍿🎂🧁🍭🍬🍫🍩🍪🍯🧂🧈🍿🧊,1
2022,Why is there a delay whenever u buy airtime for an MTN number,4
2022,Is good to use it but my problems not to give it five star is that sometimes it debit me without sending the money thanks 👍. but is very good,4
2022,It's an excellent app,5
2022,I enjoyed the app but once I changed phones the app failed to activate on my new phone.,2
2022,Since may 14 I can't seem to transfer I keep receiving but can't transfer it keeps saying failed..now it's stucked at saying pending...is the problem from the appp... ecobank is so frustrating..smh,1
2022,very poor network app,1
2022,"The app keeps closing on it's own anytime I try to create my virtual card with a pop up note on the screen ""app not responding"" I called the office and I was asked to restart my phone which I did buh it still not working,so frustrating 🤦",1
2022,worst ONLINE banking experience of my life 👎🏿 I went to the bank this morning though and they handled and explained everything to me better... BUT THE APP STILL SUCKS BECAUSE IM SUPPOSED TO GET THE SAME HELP WITHOUT GOING TO THE BANK... AND DON'T GET ME STARTED WITH RAFIKI 🤦🏿‍♂️,1
2022,I cant open the express account when i dont fill the all details they still telling me my internet connection is poor while is strong,3
2022,"What a bad app! Most times I receive funds transfer, I quite rightly get a credit alert and a corresponding notification on my application but the money don't reflect on my account balance until next day. Banking with Ecobank Is not peaceful. Kenneth Oboh",2
2022,Refund me my money back please,1
2022,"Once I type in my username and password on the app, it doesn't log me in but my Bank is sending me an email that I'm in",1
2022,Good,4
2022,I downloaded the latest version of this app and I signed up for express account and I deposited money into the xpress account and I transferred some money from my express account to a local bank and it is showing me transaction pending for about 4 days up till now PLEASS FIX IT ASAP,1
2022,"Very useless app. I've been saving money but unable to do my transactions (airtime, zesco bills) it just writes pending. Even when I'm stranded 💔💔",1
2022,I can not transfer money after showing transfer successful still the fund does not deliver. Even the bank do kn what to do about it. So frustrating,1
2022,How can i received my money with Ecobank mobile app,5
2022,"Can't use the application like first, l can only check balance and that's all.... I can't read notifications, transfer Money, etc....",4
2022,Excellent,5
2022,"After updating the app i realize the money in my account is no longer thier without any trace of any transaction .... My balanace was 5,300 now its left with 22.00",2
2022,"H. Good moning, i have problem with my ecobank app, the responce i normally get is that, your profile was not found, pls chart us for assistance.",5
2022,Not reliable because must time i need to use it for important transaction the application will fail,1
2022,"Good customer service and Incase the chat goes slow, you call their line .",5
2022,Sunday Cjjjjj,5
2022,This is nigrea,4
2022,Best bank ever,5
2022,Fear,5
2022,"What's wrong with this app, I have use my ATM card details to get my profile back, they sent me an OTP and It has detect automatically, why are they saying profile not found?",1
2022,Good and cool,5
2022,"For God sake, what is wrong with xpress account? For days now xpress account has not been working and you guys wouldn't do something about it. That account has been very helpful for my business transactions. Can your technical teams do something about it asap?",1
2022,This app in fact this bank as whole is poor 😠😠,1
2022,No credit notification.. I can't check on my credit alert but rather debit which is annoying and bad of ecobank.... Pls see to it .....,3
2022,Very stupid app thank God i have close my ecobank FCMB bank is the best now,1
2022,"Ecobank app is so messed up for real , poor customer service, poor mobile app . Right now I'm so pissed Since I got my new phone I've been unable to make transfer, ussd code not working everything is just annoying I can't even use my card to make payment online, I've been waiting to receive otp to complete my payment since morning No otp sent everything is bad about this bank",1
2022,"I wrote an email to Ecobank as they keep telling everyone with an issue, and it's been almost 2 weeks with no acknowledgement of receiving the email or replying to it. A waste of data, this app never worked for me.",1
2022,My profile is locked because I enter na incorrect number please help me,2
2022,"I dumped this bank because of their poor performance, I wanted to use them still no upgrades, I have downloaded this app more than 4time not installing . Eco pls grow up . I love u",1
2022,Good project,5
2022,After download afresh coz I lost my former phone; I can't even register it. Keep asking for try again later... Their later is everlasting. Ecobank problem is beyond repair. Nothing is working 🚶🏽‍♂️,1
2022,"It's really sad that the security level of this app is the poorest I've seen. How can I leave my banking app for one week, yet have access to it (showing all information) without inputing any passwords? I've been in utter shock! Kindly fix this as soon as possible. It is critical you do so at once.",1
2022,I can't make use of my app,1
2022,Very good,5
2022,I have been trying to download eco bank app but all my time and efforts proof abortive.please can you help?it only writing pending even when i have enough data and service here.,2
2022,My 6000 naira is inside this app since January I couldn't make any transfer to withdraw it ☹️☹️ my account on PND,1
2022,"Very terrible experience with the App. I have been using the mobile App for years just that I formatted my phone and downloaded a new one, it showing mobile number record not found. It's the same mobile number I have been using for the App for years.",1
2022,Not good,3
2022,"Terrible, can't even create and account, keeps on loading for some seconds and stop, after providing all my infos cvv visa card number and expire date, try using the website but they keep telling me invalid email ID or when I use debit card option It still say invalid information.",1
2022,At first I was enjoying this till i lost my login details and non of the help channels sort me out,2
2022,Superb,5
2022,More than banking,4
2022,Very slow in fact extremely slow. Its not even network coz I'm literally an inch from the wifi rooter like whatis going on here OPT number takes decades to generate get an upgrade of your system coz it sucks,1
2022,"Mehn, I changed my review just for personal reasons.",3
2022,I'm having serious login issues.,1
2022,App is not active on some phons,1
2022,Can't download. So frustrating.,1
2022,I can't access my mobile app and ussd not working,1
2022,Am unable to download this,3
2022,"From South Sudan, Ecobank is located only in Juba, the capital of the Country. Elsewhere, we are facing alot of challenges. As I write, I have not been able to withdraw from my account for a week+ now. I and my manager have tried contacting the services providers at Ecobank but no any response. Alot more like poor banking app + poor service providers = Ecobank of South Sudan. So Ecobank wants me to buy 2-ways air ticket at 200$ only to go and fix this issue for the third time now.",1
2022,"When I try to use the app, the app will be showing me I have exceed the maximum number of cards required for this service",1
2022,My experience with the app has been all but terrible. It just floods you with notifications and after a transaction on the app it takes so long to show your current balance also notifications can't be ticked off as read. And it's always logged on. Which seems weird!,1
2022,Keep improving performance. Time to rename the EcobankPay feature to Universal QR pay. I always get confused when trying to pay for goods at the merchant who's using GHIPPS universal GhQR.,4
2022,No option to request for virtual card in Nigeria how can't go about this please,2
2022,This app is crazy. How can you develop a Banking app and it stays logged in forever? Una dey find who to put for trouble.,1
2022,"I wrongly input incorrect pin severally, and it's now telling me temporarily locked, please how may I get my pin back or how to reset another one.",5
2022,Easy to use,5
2022,Worse app ever I regret anything ecobank,1
2022,"Pls I just downloaded the Ecobank mobile app, when it got to activation of it, I choose Country and put my number, only to press continue and is telling me to chose Country again. I have been pressing Continue and is still saying same thing. Pls I don't understand.",1
2022,Why I can't do more than 500k limit a day,4
2022,Stupid bank,1
2022,I can't do transfer with my mobile apps it keeps showing me details not found and my mobile apps has been verified,1
2022,Can't activate my mobile app,1
2022,Very useless app...which one is my profile is locked ?,1
2022,Account number services to approve Enwemiwe lucky onyemachi,5
2022,"I have been having issues or difficulty in trying to use ecobank mobile app after I reinstall another one because I mistakenly uninstall the one I was having on my phone before now. I entered in the phone number I used in receiving alert ( 0803***2521), it then asked for my pin and I typed in my pin and it was asking me for my username and password again. what do I do now. this is my account number 385****105; account name: chukwuma chukwuemeka afolabi. please help me out. thank you.",1
2022,"My ecobank molibe application was mistakenly deleted ,then I downloaded another one ,all efforts to activate the new downloaded one prove arbotive, what do I do?",4
2022,It keeps showing profile not found After I used the otp that was sent,1
2022,I don't like the app when you transfer money to the app the app will receive it and when you want to use the money thepneu won't leave and when you go to token to generate it it won't work what is wrong if that is the case return back the money to where it was transferred from Please,1
2022,It is very useless i have money and the inside my ecoxpress and am trying to remove it from it to another bank but it telling me pending am so tired of this ok . you guys are fustrating everyone,1
2022,Your app is useless. It will never update the balance unless I get alert notification,1
2022,Good morning sir please i want to open the app,1
2022,I love the app and the UI but why can't I apply for virtual card Pls it is not showing since I have been trying it,4
2022,It been 2weeks I still can't open my account why,1
2022,"This app is yet to open up for me! I read through some reviews and I was so discouraged to download it but I still have it a shot. The issue here is that it has refused to verify my card details and that's unlike the old version. Pls try to work on it, thanks.",1
2022,How do I get the latest App of 4.2.8 since the one I have is not working. I mean I can not see the latest App on google play store. G,3
2022,"Zero security, how can a bank app function this way, u just click and it opens, no log in protocol. Poor app security wise",1
2022,I just downloaded this app yesterday and trying to get in to it but it is not working by filled my country and my phone number which am expecting OTP till now. I have not received it and I try to resend it but is not working again,1
2022,"This app is totally useless, i cant logging after redowloading the app on my phone, it tells me it cant access my phone number recrords so i should use a registered number on ecobank mobile whilst its the same number i used with the app some time ago.",1
2022,"It's the best,love it",5
2022,Very useful,5
2022,Nonsense bank,5
2022,Changes in all transfer I don't like,1
2022,very poor,1
2022,I'm unable to download it,1
2022,"I don't know what's happening I just installed this app and put in the necessary items, yet I can't even buy airtime from my mobile app, it's showing me transaction failed, quite a couple of times",1
2022,You people are very very foolish. I have been trying to login into my account and all I keep getting is my phone number is recognized. you people are mad I swear. Foolish people. Weyrey people.,1
2022,Excellent,5
2022,Awesome,5
2022,"Rubbish app. You can't get past creating a profile, try as many as you can. It seems to be the complaint of many on this thread and Ecobank has done nothing to fix it! Update: It seems Ecobank is tone deaf, asking people interminably to send emails to the app developer team. Perhaps if you spend time FIXING the app you won't be getting such a tonne of negative feedback!!",1
2022,Very poor banking app they mostly have network problem I hate this app I can't recommend anyone to download this app you guy should work on this app so frustrating 😒😒 you don't deserve a single stat 🌟,1
2022,Happy,5
2022,"Very poor, dont waste your time",1
2022,Really Nice,5
2022,Helpful,4
2022,I have installed but the app can't open and it saying the app has stopped,1
2022,Absolutely a loser to banking system.. wetin sef,2
2022,I bank with Ecobank over fifteen years they can't offer me a loan. I needed 400k to settle the issue and Ecobank can't offer me the loan I'm done with this banks. Thanks,1
2022,The performance is poor and disappoints alot. I did a transfer which is still pending but my account has been debited already,2
2022,"Terrible experience! Before I lost my previous card last year, it was okay. After I lost my card, the app was upgraded. Since then, I didn't enjoy this app again. Always telling me, ""cannot load your profile"" whenever I type in my phone number. If Ecobank cannot come up with a strategy to resolve this issue, they will lose long standing customers.",1
2022,Very good,5
2022,"Most Unless app ever, cant do anything with it. Absolutely usless",1
2022,Awesome,5
2022,"I can't seem to set up my profile code, anytime I try to set it up it bounces back and later on when I go back to start all over it tells me that I have exceeded the number of cards for this Operation",1
2022,This is the worst app I've ever used,1
2022,"I have been using this app for years now, with out problem is a very good app if you know how to use it.",5
2022,I love it wooow,5
2022,My boss,5
2022,"The mobile app is so useless The bank itself is useless..I've been trying to set up the mobile app for days now and it not even working saying my mobile number cannot be found so frustrating and worthless The same number I used in creating the account and receiving alerts can't be found? Used their customer service,trying to connect to an agent for almost an hour now,this bank is just so useless and local",1
2022,Hello Ecobank block my profile and i need to do transfer but I can't do it,4
2022,"Very poor. Try to download, I could not. Please improve on your app.",1
2022,This is totally a low down app. How can you be requesting for a non ecobank card to register your customer and still pops information that the costumer cant be validate at the moment. Please ECOBANK up your game pls,1
2022,"The app works very well ,secured as well.",5
2022,Satisfactory,4
2022,It's been really helpful to me and this banking app is the best,5
2022,"Transaction failed, happens almost everyday. What kind of useless app is This.",1
2022,Best app to have,5
2022,Not working,1
2022,"Pls I beg you ,ECOBANK work hard on your mobile bank system because this is about money matters.i have created another account for you inconveniences problems ,making transaction is very difficult and you will make Rafiki to talk to us.",2
2022,Beautiful,4
2022,Can I virtually card from ecobank,1
2022,Great 👍,5
2022,Just wanted to download this app but got discouraged reading people's review.,1
2022,Excellent,5
2022,Aweasome,1
2022,"Very poor, to download the app wasn't even easy. Now to login in is a problem. please work on this app",1
2022,It would be great if we had the feature to view transactions between certain dates. As a bank app I think that should be like a priority. You do have a feature that allows us to request for a full statement but I don't get anything about 90 percent of the time I make a request.,3
2022,"Terrible app. Got a new phone, been trying to activate the app with same details I have been using, app keeps telling me can't find my number",1
2022,Bad app can't withdraw my balance or even check out my balance,1
2022,"Very poor,a whole Eco bank can't even update a mobile app accurately. All u kept saying was to send you a email, which u never respond to.u beta employ capable ICT staff.or na Una plan not to repair d app.no forget banks plenty. Very bad of u",1
2022,Great,5
2022,"Eco bank render a good services in terms of payment,transfer,withdrawal,and buying of call cards /data.Eco bank is dependable and Effective",5
2022,Made a tranfer yesteday but not delivered and not refund... After 24hrs...,1
2022,Very good,5
2022,Useless app,1
2022,"Ecobank make una do better abeg, your app dey always bring new problems after every new updates, Change your developer ASAP. I go rate you 5 starts if you make am easy to login and opening new account. I don dey use Ecobank tey tey, so make una no push me comot ooo",2
2022,Ecobank should learn from GT BANK NONSENSE. Wasting my MB for nothing. You can't even login or reset your data even with your ATM card,1
2022,"I tried to connect my E-naira account but all the attempts proves negative. Zenith bank does it better and in one attempt. Econbak needs to explain what they mean by Enaira ID, because they rejects every ID i put.",5
2022,I went use it,1
2022,Nice app,5
2022,this app is totally fasturating cant even login,1
2022,I have uninstalled it email me when the issue is solved.,1
2022,Please when and download the App is asking me the OTP which i did but is telling me is valid please help,5
2022,The app never logs out. How do I know my information and money is safe if it never logs out????,1
2022,What nonsense this app takes a whole 10% of every virtual card transaction I made it doesn't make sense to charge so much just for been a middleman . Why should you charge 100ghs 1000ghs transaction,1
2022,Lovely but they need to offer low-interest digital loans like NCBA Loop.,5
2022,"Scam!!!!!! I can't withdraw my money ,been 2 months.. keeps saying account on PND, I've been contacted them for 2 months no results, big scammer",1
2022,Ecobank,5
2022,Too too slow.,1
2022,Very poor connection,3
2022,Good app,4
2022,Ohhh this is the most disappointing app I have ever seen or experience all my life.i was at the edge of paying an urgent money n I down loaded this app when the ussd code failed n customer care was just waisting my time . everything thing about eco bank is total disappointment.,1
2022,This app is stash,2
2022,Nice and saver,4
2022,"The app is great and it looks easier to use, but why can't login without debit card, control this issue.",4
2022,"Other banks moving forward ecobank moving backward , why should i need to get ATM card first before using your bank app?",1
2022,"Over 100 reviews, yet none is giving a positive review about this App. ECOBANK if I write my experience with this ""thing"" of yours called ECOBANK MOBILE APP, this house will shake. I'm enjoying the other Bank's App. So if you like work on this thing called App if you don't, live it like that. This App deserve zero star but there's no zero star here. So lemme give 1 🌟 star.",1
2022,Keep up the good work 🤩🤩,5
2022,Very very smooth and easy to us,5
2022,"For the past two months, when I changed my phone, this app has refused to recognise my number. I've just been wasting my data on downloading n uninstall",4
2022,I rate rhe app because it is useless,5
2022,"Please don't waste your time with,either banking or downloading ecobank app. One of the most useless bank both offline and online,nothing good comes out of ecobank . Since I can't rate you O rating , kindly take it here . OOOOOOO%",1
2022,Good,5
2022,I hate this bank with passion...the bank is useless as their staffs...,1
2022,My 10th time of re installing this apps it has failed its purpose because my details cannot be downloaded. OTP sent by Ecobank not received in my phone shame. Please Rafiki has also failed.,1
2022,Cannot log in,1
2022,Well good,5
2022,"Is this app work in Rwanda? It doesn't work for me, when i finish to register all my card details, it loading only",1
2022,Good,5
2022,A verry terrible app i wasted my date in downloading this app. Login into my account is a problem. What a shame,1
2022,I love it,5
2022,I never encountered a poor App as this before ever in my life...,1
2022,They very worst bank all their workers are scammers and fruendster .,1
2022,Better and Greater,5
2022,I updated the app bt till then am unable to login,1
2022,Good app Love it,5
2022,"I bought a new device, downloaded the app, put in my card details but it wouldn't open instead it but it keeps telling me ""there is a mismatch in your mobile number"" over and over again it get annoying. 😡 I'm still using the same number, I changed device. Ecobank please do something about it, I can no longer do transactions!",1
2022,"This app version has won the poorest in recent times. It's has gotten worst to the point that it can't even recognize my phone number with the bank. Each time I tried to activate after downloading the current version, the response is always requesting me to use my mobile number with the account even though I have used the correct one. Infact, am considering a transfer....",1
2022,Cant reset my pin,1
2022,Keeps loading on my Samsung phone. Never opens. What is the solution to this,1
2022,Nice one,5
2022,Very poor. Just outrageously poor. I purchased airtime from my bank account and I got debited but didn't receive the card. It happened three separate times. And I wrote to you guys via email but got no response. Your service is terrible. I wish I could give a star lower than one,1
2022,Worst bank app I ever used,1
2022,Very nice,5
2022,"For several months now, I have not been able to activate the app on my new phone. Each time I try, I get a feedback saying my card details are incorrect. For goodness sake, it's the same card I have been using to activate before! Every version just seems to have its own challenges but this one is the worst so far",1
2022,To download this is a big prob,5
2022,"The app is a waste of time I can't access my account at all I try to lick my eco verve card to it is nt going at all but it working with gtb master card what a waste, I regret open eco back",1
2022,Good,5
2022,"So far, so good.",5
2022,Transfer number,5
2022,Thanks to ecobank.......we love you more,5
2022,Very nice app,5
2022,I've installed the updated version. And still can't log in since last year despite visiting the branch and making several calls. Not encouraging at all. Can't even use the ussd code. Coming back to give 5star if resolved,1
2022,"Multiple issues observed 1-not possible to create new virtual card, while what I created have expired meaning I can not use the service 2- I re-installed the application, this time application said there is mismatches between the mobile number and account while it was the same information I used previously. 3- I sent many complaints on chat without feedback",1
2022,"Ecobank worse bank ever, please give me back my 19285, since March 31st i have callbseveral times stories i need my money.how can someone have money can't eat can't buy drugs give me my money",1
2022,"After selecting the country, it still ask me to select country and won't open. I haven't been able to login",1
2022,Nice job.,5
2022,Don't tell me to send mail because I have called you guys on phone still its happening,1
2022,Cool,5
2022,Great!!!!!,5
2022,Wonderful,4
2022,Can't even continue after entering my country code countlessly 😒😒😒,1
2022,"REALLY BAD App and clearly demonstrate the level of competency of the bank. Since the last update, many users reported their code Pin were not recognized anymore and were logged out without access to their money. It is sad to give this example as an African bank....",1
2022,Good,5
2022,"Great app, hardly is any issue. I will like to ask, if fintech like opay, flutterwave, can be added to the list of other local banks. Thanks",1
2022,😭😭😭😭😭😭 I regret opening eco Bank this app is the worst using this app is very frustrating I almost cried I will make a transfer to other banks and it will show pending for 8hours I'm really angry I'm going to uninstall this app from my phone I lost 5000 because of this stupid Eco Banking mobile app I even contact their customers care but it keeps saying that you an agent will contact Me shortly I waited but no response this app is the worst Don't open Eco Bank oooooo this is very useless😡,1
2022,After fill in all information ...i was told my account has been block and that my first time using it...all measure taken to reach ecobank but still ...this bad,1
2022,I keep trying to Open the app and I get profile not found,1
2022,This app is very useless i can't even transfer or recharge with it anymore it has been like this for some weeks now and it not still fixed such a poor banking app,1
2022,"How do I create an account one minute deposit some cash then gets put on pnd , no justification, no customer service just some dumb robot (rafiki). Frickin thieves 😡😡😡",1
2022,The app is not install on my phone what happen,1
2022,"Very worst app ever, the app stop working on my phone and I went to bank to complain they told me I should go and use code that the app not working again since then I uninstalled it since last year, now want to download it again but not download very bad.",1
2022,Very easy to use,4
2022,Good,5
2022,Enjoying,5
2022,"To be honest this bank app is useless at the moment. Existing users cannot login due to ""failure in sending OTP's"". I made a complaint, even sent them an email. They replied with ""the app is having issues with delivering OTP and it would be resolved soon"". It's been more than one month now and nothing has been done. I still can't access my Ecobank Mobile App.",3
2022,All ecobank Apps and online banking platforms are useless. It chooses when some functionalities work and when they don't work. Bill pay for example will work sometimes when you are lucky.,1
2022,I need #50k,5
2022,The app has been very good and helpful most especially in remote areas where there no cash on hand.,4
2022,Lve,5
2022,This app is generally poor - if not at all useless. Can't even sign in!,1
2022,I don't understand why i can no longer do transfer,1
2022,"I restored my phone den i downloaded latest version of d app on my phone, but i can not login again. When i enter my card details, it will be complain dat my details is not find.",1
2022,It is good,5
2022,I find it difficult to connect my app to my mtn momo account.. please I really need assistance,5
2022,"I can't have access to my app what is the problem, I have been sending mails no any reply pls",1
2022,I cant completely log in....why,1
2022,Nice,5
2022,"Very poor can't login in my app for about 2 weeks, i chat, call when to bank they refuse to reset my profile",1
2022,The app is cool.,4
2022,Very good,5
2022,It's good,5
2022,"The App need to be upgraded I tried to open an account via the App. After submitting all the necessary documents successfully. I got to the last stage where I'm expected to scroll down and click on the toggle to consent to the terms and conditions... Unfortunately! I click on the toggle several times for days now, I can't proceed with the registration.. So frustrating. I used browser.. Same issue. Please fix this problem ASAP",1
2022,"This bank app is the worst. Don't download. The bank app does automatically refresh whenever you make a transfer.. It keeps showing you the old amount instead of refreshing.. And no it's not my network. Thank God for debit alerts if not, I won't be able to keep track of the exact amount in my account",1
2022,"I noticed that there is no security when the app is opened. It doesn't ask me for my pin/fingerprint. This is very dangerous cus anyone can have access to the mobile app on my phone. Please, do something about it.",4
2022,This is a good app,4
2022,Reliable & Trusted!!,5
2022,"It's a great app though but seriously nothing works. I created an Xpress bank account with this app last week. I deposited 200ghc from momo, so far everything was working great. Then, here's where I have a problem. I can't withdraw the money back to my momo or other mobile moneys for that matter. I can't create virtual cards. I can't send money anywhere, it always says transaction failed. Is the account created by the app even valid? Or do I need to visit the bank first? How do i get my money?",1
2022,Standing orders on account should be accessed and if possible cancel if you so wish so instead of always walking to the Bank,5
2022,Good to go,5
2022,"What a waste. For the past four days I've been trying to sign in into this app but all in vein it keeps on showing that the details of my card that are entered are incorrect, but everything is correct. The worse part is that even the bank customer care service can't rectify my problem, and i don't know why??? very unfortunate wlh. I would have rate it zero stars if there is.",1
2022,"I have Internet connection but the app is telling me to check, why ? I can't use the app because of this, please fix this.",3
2022,Wrld cruz jr,5
2022,Please i went to the pos to withdraw and they debit me but showed transaction declined i have been waiting for my money to be refunded Eco bank please do something about it u can make someone to b sttanded am even getting tired of banking with u,1
2022,"Very useless app. Just unhelpful. Please don't bother downloading. Utterly a waste of time, data, and hope. Just pay tech guys good sum to make a better app. Ecobank abeg. Useless!!!",1
2022,"Please get this stupid Mobile Banking App off play store😠😠 . I will urge you out there who has made his or her mind to use this so called mobile banking app not to do so. They will waste your time and resources. The app only worked for some days which is not even up to a week then it started working poorly. You can't send money ,you can't redraw your money to your momo account, you can't purchase online or even send money with your visa card . THIS SO CALLED APP HAS TO BE BANNED ‼️",1
2022,Wonderful,5
2022,Nice,5
2022,I cannot increase my transfer limit on the app. Not good at all,1
2022,This app is just a hectic app I just installed after entering the verification code its telling me that my profile is not how do you assistant your customers if your mobile banking app is not functioning I have even tried to use the ussd code but all in vain please do something about it please,1
2022,Why would I be charged for SMS that I'm not allows to use??? Ecobank is full of frustrating excuses,1
2022,Ecobank is becoming one of the useless banks in Ghana... Have been can't even withdraw,1
2022,Its a nice all but atleast u guys should include the balance of the account display and improve the networ service,1
2022,Am trying to log into my bank account and they keep telling me to select country and I have tried that multiple times they told me still nothing.....this app is really frustrating,1
2022,I have been trying to download for one week now but it not downloading what can i do about it,1
2022,"Very poor mobile app, i can't do any transactions, I can't even check the statement of account...ur bank is poor,same with the mobile app, If u guys can't handle dis bank anymore pls sell it out, everyday, new issues arises with u people... Eco bank needs fixing in every perspective, haba!",1
2022,Good app,5
2022,"I don't know where are all problems coming from, I have requested debit card on your app and you debited my money for the card over 2months but No money no card, I visited your branch but they always keep reacting like they don't know anything about it and the wouldn't help me some trying to disgrace us. I was complained to you here last 1month ago if you can remember, now I saw card on my application but no one call me to collect it or tell me the actual branch that I can visit to collect my ca",3
2022,I type my username and password and the app tells me that my records cannot be found. Within 10-15 seconds I get an email telling me that I've successfully signed in into the app. Is this a joke or what,1
2022,Excellent,5
2022,The most USELESS banking app. Woeful!,1
2022,A very useless app I'm unable to login to my profile.,1
2022,I can't even complete the activation process abd i have an urgent transfer to make. I don't know what to do si ce tge ecobank ussd do not work. This app is highly disappointing,1
2022,It's a very good app. It's easy to transfer money.,4
2022,"I have two issues,there is no security since I installed this app,so if I log out and want to log in it does not request for my password or finger print,so anyone can just access my bank details? Secondly I only activated it yesterday,the name on my app says HARUNA NASIRU while my name is Maryann Ada okoye,I have reached out to them no response,best to uninstall it I think",1
2022,The network is very slow and not reliable,5
2022,"This app is the most useless finance app in Nigeria. I was debited for failed transactions twice. Now, I'm unable to log in. Those ladies at the support centre are doing as if the bank belongs to their father. I'm trapped with my money now.",1
2022,"I can't log in to the app. Keeps saying ""Failed to process at the moment"".",1
2022,This app is very poor in everything I can't even access my state of account,1
2022,Great and nice,5
2022,Good,5
2022,Satisfied,5
2022,To download the app is an issue pls fix it,1
2022,Help me but video dont work so help me use without video display,5
2022,I tried to create a virtual card but the option isnt showing what do i need to do please,1
2022,Very annoying app,1
2022,Very good,5
2022,Good,5
2022,Best banking services,5
2022,Exactly useless app I can't even use it at all,1
2022,"You have the worst banking app. I would not consider giving you any star...your customer service is pathetic, I can't log in nor add my card, called your customer service several times they keep giving me unappealing stories. You are a useless bank!",1
2022,"This app is not working. It can not be installed on my Vivo 20 phone. Even the ecobank branch I visited to asked of help can not install it. The app is not responding as the procedure of installing the app was described by the heip line. It stop responding at the point of requesting of my current pin after inputting country and phone number, with the response 'invalid pin'. The forgot pin button is not responding. Please make it work for my of phone device. Other app work with my phone device.",1
2022,If there is anything lower than 1 star I would give it to this app cos what??? I've been trying to do transactions for how many days now and the app isn't working. Terrible,1
2022,I try to install the app and always select a country meanwhile I have selected it . Very disappointed,1
2022,Why am I downloading the app and it's not going I need it urgently.,1
2022,It helps me see transactions made to me without waiting for an alerts,5
2022,I couldn't log in my previous account and the app dosen't transfer money,1
2022,This app is very useless can't you guys make it more useful please?,1
2022,This app is one and the popular mobile app easy transactions and more,4
2022,EXCELLENT,4
2022,I can't understand why would you have an App that can't allow financial transaction go seamlessly. I downloaded and installed this app and it can't recognize my phone number nor account details. I went to the Bank to lay a complain and was told nothing can be done. How so Ecobank!,1
2022,This app is not working on my phone again,1
2022,Very user friendly and serves well. A few more products added wouldnt hurt,4
2022,This Ecobank app is worst app I have ever installed even with an opened and active current account is still difficult to create a profile details for further running of the account. The online customer care keeps apologising for their ineffective performance,1
2022,Please can you add a way we can get receipts after making transfer? Other apps have it but yours don't.,3
2022,"To download is a problem also to activate, why?",2
2022,Not sure at all,1
2022,Great app,5
2022,"I couldn't make any transfer about a month ago and I was advised to reinstall which I did but since then it has not worked. "" Dear Customer, we are unable to load your profile at the moment. Try again later."" Is the message that pops up since then. For over a week now when I have sent my account details as you requested both here and via email, nothing has been done. I am yet unable to login into my account on the app.",1
2022,"You people should resolve the issue of customer details not being found, I want to log in to my account and it's telling me, my details can't be found, pls do something about it as fast as possible, this bank is just annoying",1
2022,"I lost my phone on Friday. I have tried to log in with this my new phone on mobile app, all I keep getting is my Mobile record number not found. Please try and help me out with this. While I used my account opening phone number.. Please help me out before hungry will kill me and my child.",1
2022,Financial app best for money transaction,5
2022,What app is this I want create my account but you haven't send my otp why,1
2022,I wonder why the app is re-downloading and refused to install,1
2022,Good bank,5
2022,I was trying to register on this mobile app but it's not going through,1
2022,Swifin,5
2022,I am finding it difficult to download this app what can i do,4
2022,Good job,5
2022,Nice,4
2022,Great app,5
2022,hard to open,2
2022,I need to do transaction for threeday now no way what can of thing is dis u are killing my business,5
2022,Can't even install,1
2022,Useless app...i can't even login in. All yours app are always trash...so you guys can't get good developers.,1
2022,trying to activate my mobile app and they are telling me my profile was not found,1
2022,It's not good. I lost my phone today and my app is telling me that my Mobile record number is not found,1
2022,"Don't really understand you people again,why will the app keeps giving me my mobile number record cannot be found for crying out loud and I've done everything that you help center suggested Am tired of this",1
2022,"You people must refund my money back to my momo account now! We're suffering looking for money and people are using your mind taking some people's money anyhow, never!... Not me. Infact, I never knew this app only needs 5G internet connection before you can operate it, I remember when I was creating the account, the internet connection was poor but it went through successfully but now the app keeps telling me I should check my internet connection and try again whiles I've deposited 75ghs",1
2022,Very clear and easy to understand and use. I love the app indeed.,5
2022,Can't login to the app Keeps saying my details are incorrect,1
2022,"This app is boring, I tried to login on new device and they asked to answer questions to revalidate but can't work. I'm frustrated",1
2022,Wonderful,5
2022,Am not able to download the latest version and to reset my pin,1
2022,You guys are very thief and you will die for it,1
2022,Cant download the app,1
2022,What app koraa is this You have not answered any security questions...no question pops up..whats that,1
2022,Annoying app presently the worst bank app,1
2022,"Why do this app stop allowing debit, because I can't transfer money out of the account. Please why I want to know",1
2022,I can't log in into the app... I can't create my account.... Why...???,1
2022,Nice,5
2022,Change pin,5
2022,I noticed i cant do any transfer the app it not connecting,1
2022,"Good. But please, how many times do you have to debit me for card issuance? I don't get it.",3
2022,I have been trying to download this app but its just pending. Imagine the whole day trying to download but to no avail. I don't know what sort of experience I will have with it when I have it.,1
2022,It up to one week now I can't do transfer with my finger print is not working on the app but ma using it for other apps why??,1
2022,Let's see how far it work,4
2022,Excellent,5
2022,is good and fine,5
2022,Please l can't access my app,4
2022,Nice app👍,4
2022,"Nonsense! You peoole need to work more on your app, i downloaded new app since 2021 i'm unable to login again always tell me my card details not correct, attimes phone number.. Im just sick & tired. I've uninstalled thenapp & stop using the bank account bcoz their app is dawn annoying. Nonsense!",1
2022,"I have been trying to access the app, but it's impossible to use .",1
2022,I don't know username of my account,5
2022,Best app,5
2022,Very poor app,1
2022,Very fantastic,5
2022,Someone else used the number I used to open an Eco Bank savings account to open another Xpress and since my account name has changed to that person's own and unfortunately I didn't know the person that did that pls what can I do,1
2022,Worst application i have ever used infact supposed to be 0 rating nobody in the customer support to help you... You can deposit money there but getting is back its a never have learnt my lesson,1
2022,So good,5
2022,Hello I have account with your bank before but and I don't use it again since 2016 but I have my account number and my last ATM card and also have my BVN How can I renew the account please?,2
2022,After I have change the phone it can no longer work with my new phone,1
2022,"Just reinstalled the app upon advice from your support team, now I am being asked security questions whose answers whose answers when I provide, the response is that, there is an internal problem. This issue has been there for at least a month. This is unacceptable from Ecobank. Fix it.",2
2022,"Some functions work OK. A few don't, from my experience. E.g. closing an expired virtual card, card to card transfer.",3
2022,Can't create a virtual card and can't create a debit card.it kept on saying unable to connect from the past three weeks,2
2022,"Middling performance What's the use of a mobile app is this modern time if it can't generate a simple""statement of account"". I've requested it multiple times on this app, but I received nothing. Not to mention the selective transaction record that the app keeps. This app will find it important to record airtime recharge, but wouldn't record a transfer of huge funds. Who designed this app for goodness sake!",1
2022,"I have just added money via paybill to activate my account, they have taken the money and my account cant be activated. They are still asking for more money. Not replying my emails. Worst app ever, WORST. W-O-R-S-T. Fraudsters run this bank.",1
2022,I love this app so easy,5
2022,I can't insall the App on my phone,1
2022,Please I have opened an account they ask me to pay money at least 100 Kenyan shilling I paid when I touched continue I saw a message saying you don't have internet please fix this problem or turn back my money please,1
2022,Very useless bank app,5
2022,Great,5
2022,Excellent,5
2022,I have been able to register on the mobile app thanks after so many trials,5
2022,The app is good,5
2022,"Very bad app, very bad bank. I regret opening an account with Ecobank.",1
2022,"I so much hate this bank if someone send money to you it will use upto 3 to 4 hours to drop, what rubbish, i cant even use Ecobank for emergency transaction, it will just mess everything up for you and you will be pissed off, i will later abandon the bank and open good a good bank. Useless fellow",1
2022,Good,4
2022,"requesting ATM on this will steal your money, useless mobile app, i will rather set my money on fire than requesting card from this useless app, you requested the card and you will be debited instantly, but you won't get the card or your money, today is almost 3 month , no card no refund, i can not recommend this bank to even my worse enemy,, one last thing, i requested the refund but you refused, you always tell me to contact you, how many time do i need to contact you? through your email,",1
2022,Very annoying this days since I changed my phone could not login again ... I really don't understand Eco Bank again for real and now you won't even reply metcheeeew,1
2022,I have uninstalled many times yet it's still telling me your data is not on our profile,1
2022,Size of the application is too large pls,2
2022,"scam , refund me 100 ksh",1
2022,I tried to login into my Ecobank mobile app after i got a new phone.... But it kept telling me that the phone number isn't registered in the system... But i know well enough that its the only number I have.... So i don't kmow what tondo about it.... Pleae help,1
2022,This is the useless app I have never come across I don't why this app was created very frastrated,1
2022,Very slow to update,1
2022,I HAVE BEEN TRYING TO INSTALL ECOBANK MOBILE APP SINCE 4 DAYS NOW BUT TO NO AVAIL. SAME APPLIES TO OTHER APPS. PLS HELP TO RESOLVE THIS PROBLEM.,2
2022,"App is not working, it's not even installing",1
2022,G00d,5
2022,I am experiencing difficulty in opening the app.,5
2022,Why is it that the transaction history is not always updated? Most times you dont see what you recieve and what you send is not even updated. Very bad arrangement,2
2022,"I enjoy using the app until I changed my phone could not activate again the reply I keep getting is sorry your mobile number cannot be found use register mobile number, can you imagine",1
2022,They locked my account because I forget one of my the answers linked to my account I tried contacting customer service still getting any response from regretted while using this Bank,1
2022,I downloaded this app about 3montgs now and the last time I deposited it did not reflect in my balance and also tells me error updating my balance when I try to refresh the app,1
2022,Am trying to transfer money since morning and is not going true,4
2022,Have just installed the latest version and can no longer login to the mobile app. The page requested for either ATM card or internet details after the pin which was done and the feedback is that the details can not be found in their records. The former version looks more reliable and user friendly. Am sure a lot of customers are also experiencing this challenge.,2
2022,Worst mobile application ever. I have requested for my statement of account through the application but received nothing into my email. Very bad,1
2022,Not sending otp.... I will rate after creating account,1
2022,"After changing my phone ,I was unable to do transfer again",1
2022,"i can't recover my account password, if i want to reset my password there will be telling me""no credential record found"".",1
2022,Poor app I have been trying to login but telling me my account can't be detected,1
2022,This app isn't functioning at all. I input my pin so I can see my balance yet It doesn't show. Honestly this isn't encouraging at all. Pls fix it,5
2022,Just a few seconds and the app took like forever to load. You guys gotta fix your servers and other services or products related to the app. App doesn't make online banking or whatever attractive. You can do better Ecobank. Until then you got 1 star.,1
2022,Good,5
2022,No space to add accounts and remove other accounts you don't transact with again.,3
2022,"My only problem with this app is that it doesn't signout... Even when u logged out and closed the app, the next time u come back doesn't require login detail. That's not secured enough. Please do something about that. Otherwise the app is awesome.",3
2022,All issues have been resolved.,5
2022,"You deserve ZERO STAR. I have been trying to transfer for weeks now. Using all the platforms necessary. Ecobank Internet banking, ecobank app, ussd, ATM it's not working. I am uninstalling the bank app. I will go and remove all my money from your bank",1
2022,Help me,4
2022,"Please try harder in the transactions aspect, i cant do anything except check my balance and recieve notification of credit and debit.. I can't even buy airtime",5
2022,"Quite handy all-in-one app to access my accounts, make transfers and payments. Good work guys",5
2022,Good,3
2022,Loyalty Jim,4
2022,"Very useless App. I regretted downloading on my device. I log in my details on for it to be reflecting ""Profile Not Found. Chat us for assistance"" though my credentials where validated. I forward my complaints to the appropriate authorities but yet their reply did not work. To some extent, I'm disappointed in ECO Bank Mobile App. Poor App.",1
2022,What a very poor app I have downloaded it since December last year but have not been able to login it keeps saying that the card details provided cannot be use to verify your request I have not been able to experience how the app even works,1
2022,"Download if you want to get scammed. I can't withdraw or transfer my money for 2weeks, I emailed and livechat customer service they keep given fake promises #ineedmymoney",1
2022,Eco bank u ppl are very useless ... Leeme do and open another bank ..,1
2022,Im unable to download the app .. please help fix the problem,2
2022,It keeps saying my phone number account cant be found. I have endured this since january and this is March now.I have visited two branches and yet no resolve. I am quiiting this bank on monday. Withdrawing my cash. Its so frustrating. I wish i can give 0 star.,1
2022,Useless application nothing is working even buying airtime there are wasting our MBz for downloading it!,1
2022,Good.,5
2022,good,5
2022,"Very nice,my transfer is very fast as,Still add more,but the app is pleasant",5
2022,"Thank you very much ecobank, great app.",5
2022,"Hi am disappointed using this app ave been using this past a year but now i can't make any transaction after printing the receipt of the transfer i made, after a minute i will see a message, we cannot process your response. am not happy with it i have money in my account and i don't have access to my money.",1
2022,"Initial reaction the app bank balance did not match the statement sent via email. The app cache and storage needed to be cleared, all credentials needed to be reset I am keeping an eye on this app.",4
2022,"You guys are the best bank, at leat my lil children can save here",5
2022,"Its not even about the app.its the bank itself i cant transfer using the ussd code ..credit alert comes late and I cant check my acct balance,worst bank ever",1
2022,Excellent,5
2022,"This app is really useless, I downloaded it thrice to run some transactions but it's telling me account temporarily locked. Slow service online n offline 😢",1
2022,Very rubbish something..I hate this bank I swear 🥺,1
2022,Good,5
2022,very good indeed to customer service,5
2022,Simply phenomenal,5
2022,Simply easy and ok,5
2022,Fantastic,5
2022,App doesn't work well... Stealing from customers Doesn't add deposit correctly to accounts,1
2022,Cannot re-acess this app after re-installing it on my new phone.,2
2022,This app logs me in without requesting for password or username. This is so unacceptable.,1
2022,I hate ecobank,5
2022,"This banking app is the most useless in all banking apps in Nigeria. You'll try to login, they'll be issue, you carryout a transaction, you'll be debited yet it's a failed transaction. Please kindly return all my e-top debites you've be carryout in my account without success. You people should go and learn from Access Bank on how to go with mobile bank. Crazy sets of people.",1
2022,Good performance,5
2022,"For few weeks now, the app refused to open. Can't do any transaction with it.....",1
2022,"Stupid app, since last month it keeps saying i have to wait 5min bcos i put incorrect password. You guys suck men",1
2022,"I used this app to transfer money since on Sunday, I have been debit but the money hasn't been credited to the other account. Ecobank why?",1
2022,I hate this app...its so so disappointing....the management should go find a solution to this app it so annoying,1
2022,"I downloaded this app because I needed a digital MasterCard, so please help me get one",3
2022,Good,4
2022,"Transaction made on 25th Feb, 2022 but still not reflecting in my account",1
2022,EXCELLENT,5
2022,This app is holding my money. I can't even send money. Keeps on saying pending then later it will show fail. Am so tired of all this at the moment.,1
2022,I hate this bank app,1
2022,I lack words to describe how dead this app is. What's the point if I can't login??,1
2022,It's okey thanks,5
2022,Nice,4
2022,"Great, helpful app... The back button is accidentally pressed during a chat with the help section. Please work on a fix.",4
2022,Fast app.... But all transactions history aren't included most especially the income transaction is no where to be found... Please try and include that.... It's very essential,3
2022,The e-virtual card session don't work,1
2022,Unable to access my account because of the phone number and I currently live abroad.,1
2022,Good bank app now network failures,5
2022,"Deleting/hiding my review won't help y'all. Scam. I made a transfer and it fot failed, but i was debited. What a useless bank. 🤦🏻🤦🏻🤦🏻",1
2022,"This app is very fast and efficient, moreover, the account is so lovely, that there is no stamp duty nor other charges my money is complete at all time. Even the transaction charge is very low, not overbearing at all",5
2022,The Xpress account created on the app only receives money. You can't spend or transfer.,1
2022,Ecobank is always having network issues. Stranded since morning called customer care and the lady said I should hold on😷I'm changing my salary account. Very useless thing,1
2022,I love it so fast to use. Is very good well done just make it more safer for the user against hackers,5
2022,I love this App. It gives me more,5
2022,Good app,5
2022,"This is a very poor app, everytime I get a transfer I have to go to the bank to verify its me!. It keep showing me the previous balance and stopping me from carrying out new transactions. I am almost regreting using this bank as a whole.",1
2022,Very useless app. I installed it on my new phone and couldn't activate the device to login. Telling me my phone number cannot be found on any ecobank account. Went to the bank for assistance on two different occasions yet they couldn't resolve the issue. You better remove the app and let us know u people do not have a mobile app.,1
2022,Installed the app on a new phone and the feedback has been 'sorry your mobile number cannot be found in our records'. The app accepts my old password yet it cannot verify my mobile number. I have made several complaints to your service center yet nothing has been done to resolve this issue.,1
2022,Everything about this bank is awkward. Just don't understand,1
2022,"Please note that the app doesn't logout after use, even if you logoff. The next time you open the app it will just open without signing in. This is not good enough, please work on it... Thanks",3
2022,"Pls my concern is my app is not open anytime i do it ,it says check your connection for the past three weeks .",3
2022,"Horrible experience for almost 4months, the app doesn't open and just keeps saying error. I have to go to the branch or ATM to do transactions. what a waste.",1
2022,Excellent..,5
2022,It's a very nice app but there are some few features that needs to be added on it,5
2022,I have been trying to register and log in to the app. It asked me to create a 6 digit pin and the whole process has been stuck on that page for the past 5 days. It keeps saying my request is being processed. Very poor app,1
2022,Nice App,3
2022,very special,4
2022,"I enjoy using this app! I forgot when last I visited ATM for transaction. Keep it up Eco Bank! There is an issue with this new update Eco Bank! I mistakenly input wrong pin many times and my profile was temporary locked. It indicate I should wait for 5 minutes but now is getting to 48 hours for God sake! I called the customer care number yesterday, now is to 24 hours but still I'm not yet able to use the Mobile App. KINDLY DO SOMETHING ON THAT. THANK YOU.",5
2022,This banking app is so unreliable and poor. This is not the first time that the app wouldn't respond when trying to use it. I can't do any transaction on the app because it is not working. Please fix this issue quickly and try to make it a permanent fix.,2
2022,I have been trying to download my eco bank app for days now he not working please me,3
2022,Like seriously I know you can't do anything about it. So i have lost my money abi. Mean why i advise nobody to use dis app if not u will lost ur money like me. 30k is not small in my place is not Fair. I only using dis app to deposit money in to my msport account.. dis is very bad,1
2022,Its very simple and easy to transfer money,5
2022,Very classic. I love it.,5
2022,I can't even login I can't tell what the problem is but it always requesting a password that was not initiated by me,1
2022,I have been trying to log in into this app but it continue telling me to input the correct details on the card which is actually correct I have been experiencing this problem abeg pls help me out o,1
2022,Very poor,1
2022,"I have been trying to login back in to my account,but it's telling me that I have reached the limit of my security question, which I don't know how to fix it please i need to login back",1
2022,Much better experience now. Thank you.,4
2022,Vry poor banking .I notice I can not be able to download Eco App on my phone,3
2022,"Frustrating and useless App. Ecobank needs to upgrade or you quite. It's not getting any better, does it mean that you guys don't want your customers satisfaction or what? With all the bad reviews you guys seems ignorant of the customers frustration?",1
2022,Very very poor version 4.2.8 is not coming up it version 4.2.7 and is telling me my profile is lock due to multiple answers to questions which is a lie ..,1
2022,Unique,5
2022,"I have been using ecobank app on old device, which I wish to make use new device to continue my transaction. What step after I had download eco app?",4
2022,Infact this mobile app dieee hmmm,1
2022,Finding it difficult to download the app,1
2022,Terrible and frustrating app it doesn't even allow you to top up on your virtual card.,1
2022,On and off service.,4
2022,Nice,5
2022,This is very good its a good app,5
2022,Very easy to use,5
2022,Worse app have ever experienced. For a month now I could not login on the app. They kept on saying uninstall and install the app or screenshot the error msg for us. Once I manage to visit ur branch to transfer my money that's d end of me using ur bank called eco bank.,1
2022,Excellent,4
2022,I transferred money to someone for hours now it's still reflecting as pending after I have been deducted,1
2022,Can't download this app isn't working at all.,5
2022,Very bad 😠😠🖕,1
2022,Eco bank services are so poor,1
2022,Great I 💕💕💕 Love 💕 it,5
2022,"This app is very poor since I downloaded it. I can't make transactions with it, and if I try, the next thing it asking me to update the app. Till date, I am still in the process of updating and can't install it. Its frustrating. The Bank should review the app please.",1
2022,Worst app ever,1
2022,"The app is unable to update,",1
2022,This is the worst app right now I got a new mobile phone and was asked to update my moblie app which i did Now i can't log in Its frustrating,1
2022,I cannot register on the App.,1
2022,App still not working,2
2022,Isah Abdullahi Yerima,1
2022,Best mobile banking app ever❤️,5
2022,This app is boring😴😴 No option to deposit for me. I try using momo but it displays invalid token or token failed. Their live chat always respond in french even when you switch to English. The customer support is not user-friendly.,1
2022,One of the worst mobile app of all time. Have lost money using this app. Transaction will be showing pending while am been debited for a pending transaction and no reversal of funds back.,1
2022,Swift,5
2022,"I wanted to create virtual card but they keep on telling me ""Apologies for the failed Transaction. Please visit the app store to update to latest version"" but to be sincere. My app is 100% up to date.. please fix this issues. Thank you",1
2022,"Very poor app, this app needs to be deleted and a better app needs to be created, the app doesn't deserve any star, but bcus it is required to post my review you got 1 star. So annoying for months I've had the app I can't login, keeps telling me no record can be found with my number, this is same number I use for USSD.",1
2022,This app doesn't work,1
2022,"I lost my phone and bought another phone, so I wanted to sign in again with my new phone.. the username and password is not just working since yesterday. Anything you can do to help?",4
2022,Very annoyed Try opening my mobile app for the first time and it's saying Profile not found,1
2022,Good,5
2022,"Having trouble registering, can't go beyond my phone number input.",2
2022,Stop telling us to send screenshot of the error being shown....fix ur app please...this is too poor,1
2022,Good one,5
2022,I can even download the app It keeps on wasting my data,1
2022,This banking app is useless 😏the card has already expired so maybe that's y it's not working,1
2022,I'm now facing a problem when trying to login. Please check your Internet connection and try again later,1
2022,Worst worst worst and if there was a rating like zero I would have rated it. I never wanted to upgrade due to past experience and it has happen again. I can't even check my balance,1
2022,"Ecobank, your app is really messing up these days it's becoming annoying",1
2022,"You see if wahala and problem was a bank, it is ecobank. Ever since I opened this bank I've been unable to make transfer using ussd code, even their bank app is whack.. I don't talk ill about companies but ecobank left me no choice, I even went to their bank to complain. Their staffs told me the bank app is it working and the transfer ussd code and I asked for what to do now!! They didn't alter a word, I left the bank in anger.",1
2022,Fairly good. Doesn't display accurate infos about ones transactions,3
2022,Made payment for a virtual card but still haven't received it.Fix this.,2
2022,Always I appreciate,5
2022,Why the app is not working? Or its ecobank officials who are controlling the app just to ask people account details? And why asking people account details? Can't you fix the problem without asking account details?,1
2022,I can't login it keeps asking me to answer some security questions I dont even remember setting.,1
2022,Fantastic,5
2022,Scrab,1
2022,Fiarly,5
2022,"Yes, am Good in sales",5
2022,"I don't know what is wrong, this app has proven to be a nightmare. After every installation, you can't log in unless you call their office and they reset your account for you. When you do log in, then the app tells you can't connect to the internet, check and try again. I even reinstalled, but when I enter my number and then my pin, it now tells me am using a new device so I have to verify. But when you try to verify, it says mismatch number! SMH!",2
2022,I love ❤ this app,5
2022,"After downloading the app, they keep telling me, the details you entered is incorrect, please fix it",1
2022,The app delays when down loading,1
2022,"I will soon flag this app to be deleted on play store.... I have never enjoyed your bank services not to talk of this frustrating app... Ussdnot working,app not working such annoying 7years with your bank has been a hell of issues... Two weeks else I will flag your app inappropriate",1
2022,"I changed my phone and I've been trying to login again, it's not going through..... It's bringing the Mastercard version instead of verve",1
2022,Reliable,5
2022,I was unable to log in to my account again keep telling me pin error. Trying reset opt with card was still error,1
2022,My playstore is not responding,5
2022,Theres no option of transfer to paycom(opay) accounts from my app. Plus it takes forever for my balance to update after a transaction. Two star for you.,2
2022,Good App,5
2022,Na thunder go fire una oo.. shey una won use app upgrade collect all my data..reading from 1-95 and start at fresh again..13 times,1
2022,I transferred money to one of my contacts but the transfer is still pending. I wonder if I can still trust this app,1
2022,Ecobank simply don't know their work Ecobank really have to upgrade,1
2022,Thanks for upgrading it and enjoying it better,5
2022,Good,5
2022,App not connecting,1
2022,Why shall I give star you deserve nothing you prostrate us alot,1
2022,I cannot seem to log in into the app.All i get is connection lost.Please try again,1
2022,Just created an account today and wanted to activate the mobile app buh it doesn't even work,1
2022,It's a useless app Smh...can't manage to even start....am disappointed,1
2022,Wonderful app,5
2022,Good,4
2022,Best App so far,5
2022,Nice,4
2022,Download is really slow,2
2022,Ecobank,5
2022,Not opening,1
2022,Whenever im trying to set this app it wouldn't you said i should put my VCC and my card doesn't have it its(varve),1
2022,I can't transact or do anything on the app... The feedback is check Internet connections even tho my WiFi is working perfectly good with other apps. The inconvenience this is causing me right now I can't explain. But as soon as am able to transact that will be my last with this bank.,1
2022,The app is not working for me my internet is working very well here still i should check my internet why?,1
2022,I want to register my mobile app,1
2022,This app is very good,5
2022,Good,5
2022,Good and fast mobile application,5
2022,"Very poor banking app. I noticed recently I'm no longer able to do transfer. Any time I click to select destination Bank It would be telling me ""just a few more seconds"" and Keep loading till I get tired. It's very annoying. You cannot be having a poor banking system and a poor banking app together. I'm so exhausted with this Bank. Don't tell me to send anything to else where. It's a general issue. Fix this ASAP. If there's a way I would have given it zero Star. Poor rated everywhere.",1
2022,"Terrible experience I just regret creating an account with Ecobank, so frustrating. This doesn't even deserve 1 star. It should be 0",1
2022,Good and fast reliable,5
2022,"I'm very tired of app, why? Whenever I try logging in, I've will be receiving notifications as internal error. I've tried resetting my password but to no avail. Whatever I do on this app isn't successful. It sucks! I've sent you guys an email and was asked to provide my account number and some others details. For more than 3 months now, nothing good is out.",1
2022,The app has great so far since I started using it. But please improve on your verification process. Aside that the app is great,5
2022,Nice,5
2022,cool,5
2022,I have been trying to login into my account but I can't get access to the security question why,2
2022,I love this,5
2022,I forgot my pin and after several attempt got my account locked. Have used the help support chat but still haven't been able to get back my account on the app . After the otp pin I get message profile not found. Please help.,2
2022,Just ok,5
2022,It's been working well,5
2022,This app is very fast,5
2022,Interbank transfers jamming and help page not responding to typing,3
2022,"Am trying to download the application, fortunate it not going.",5
2022,Professional and powerful.. Swift transfer... love ❤️ it ...,5
2022,"Ecobank really have a bad customer service. Can't even check my balance online. What is the essence of creating an app when it's so complicated. Improve your app, especially with the codes. You can't even use the mobile USSD code. 😏😏😏😏😏😏😏😏😏😏😏",1
2022,Verification code never came till now..,1
2022,Exhalent,5
2022,Useless bank am trying to transfer money since yesterday and is showing pending failed nobody should use this bank again 😠,1
2022,"Horrible, I can't even login to my account since I got a new phone, saying records not found, even authenticating with a ATM is not working. Internet banking for Ecobank is ZERO",1
2022,The app is good ...I mean very good it's working 🔥👍,4
2022,The app this good,5
2022,This bank the customer service is very poor I have sent money to my account and the money doesn't come right amount and I email them didn't respond me more than 21 days now,1
2022,"Since I installed this app, I've not been able to transfer a dime. After typing the pin, the transaction would just keep rolling until i got tired and minimize it. I've been using other apps, they are not this difficult",1
2022,"Please my account is blocked I have contact customer service but, nobody mind me How can I get my account back But the app is working nice but I don't know what happened after I upgraded it Trying to log in into my account but it keeps on telling me stories, that internal system problem",2
2022,"I'm so sure that I will never forget this stupid godforsaken bank, selecting it as my choice. I wondered if they worth the 1 start I gave them. If not that one has no option,they worth no star. It's quite unfortunate that I didn't give it a second choice b4 selecting this nonsense bank. All about them exasperates one. Their server is the most worst. The bank does not even worth selling coz I'd would have suggested that. The Buyer should even reject if it was given on credit. Nonsense bank",1
2022,Easy to use,5
2022,"Your banking apps are all non functional,for over a year it's been giving me the same response 'out of service try again later' not to talk about your scarce ATMs around the CAPITAL city.You can surely do better.",1
2022,The whole bank is trash I wish I could give it 0 star,1
2022,The app never opens they just keep telling me to check internet connection,1
2022,Nice one,5
2022,I love this application i will make it 5 star soon great app love it.....💗💓💯,4
2022,"Honestly I almost blocked my Eco bank account, until this evening that I tried then it worked. I know a lot of people has gone off before this restoration. Which is bad.",5
2022,"The app has refused to be updated on my mobile phone, and I can't even do any transactions with the app, it's really frustrating",1
2022,You have locked my account since 2 week ago you no deserve half stat,1
2022,This app is trash have been trying to open the app but it won't open up,1
2022,"This app is as useless as useless can be, Keeps asking me to please select country, which I have been trying for 2 days now. What a shame.",1
2022,The most reliable,5
2022,The app is pure wack..funds take forever to update. You can have issues with a client or even loose a business because of the useless app. Money missing and nothing is done about it Customer care zero.,1
2022,"My account did not open,and money is inside",1
2022,"Ecobank, your app, ussd and customer service is the worst so far. I can't transfer out with your app or even the ussd code. Are you people out to frustrate your customers? Never have i ever had a good transaction with you guys except i'm making a withdrawal with my card or paying!😠😠😠😠. That one star na lie o. You guys deserve minus 2 star!!!",1
2022,"it's so unfortunate since last year, August 2021, I changed my phone and I've been trying to download your Mobile App but it's so disgusting and frustrating. I visited your branch at Ijebu-Ode but I was made to understand they're trying to upgrade the App and later still received an SMS that I can download it but ever since all efforts have been proven abortive. It's so worrisome and disappointing.",5
2022,"Very worst, fraustrating and you suppose to close down. You will be upgrading app every month yet you are the worst. Work on your servive or you lose Customers. I ought to give you Zero star if possible.",1
2022,THE BEST INTOWN FOR NOW.,5
2022,"The app network is very very poor and i think you guys need to work on it, and secondly you cant transfer more than 500k in a day unlike other banks mobile app please try and expand the limit to enable us transfer any amount we want. Thank you.",1
2022,"The services is very poor I can't even Access my account since I downloaded the app. The USSD too isn't going, it says I should contact my services provider, I can't send money. My money is there looking at me. Pls do something about it. I need to withdraw money oo .",1
2022,"Please my account has blocked ,any time i want open,( it say you have be blocked , please wait for 5 minutes up to now . Getting to 5 months now. I need a help because the app is sooo nice",3
2022,It used to be great but until now Dat I have serious issues trying to log in... It keep telling me record with details not provided... So bad I need to login my mobile app.. Please do something fast please,1
2022,"Horrible app,it won't even load",1
2022,I tranfer to my ecobank but did not reflect,5
2022,I am failing to activate the app! How best can l ?,3
2022,Ok,5
2022,D app iz too slow and boring,1
2022,Downloaded this app and it so frustrating that I can't even login with my card as I don't even have the Internet banking detail..The app looks so unsure,1
2022,"Even after putting the Debit card number still can't operate, seriously this is something else",1
2022,Created an account and transferred from momo. Transaction is showing already but it's not credited GHS 0.00,3
2022,You deserve it,5
2022,"I can't seem to activate my account on the app with my internet banking details, the same details I use to access my online banking but the app keeps telling me it doesn't seem to have any record",2
2022,The app is so useless,1
2022,I've not been able to make transactions with this app for once.,1
2022,I've been trying to log into the app but it keeps telling me my account is been reviewed.,1
2022,Nice,5
2022,"Can't log in after upgrading with data still asking me to connect to the internet, there is always network . Send am Email but was rejected as message error",1
2022,Not good. Frustrated already. For over 3 weeks now i have not been able to use the mobile app. Despite having updated it recently. It keeps notifying that my mobile phone number record cant be found.,1
2022,Is good,5
2022,"Very useless app, the same mobile number I have been using.now they said it cannot be verified. Even went to their branch and filled a form to use the app yet no headway. I will close down the account.",1
2022,Very dissapointing its telling me that i can have access to this servoce,1
2022,"The app is very poor and frustrating I have been trying to login on my new phone but it does work, my account is lock for no reason.",1
2022,Worst bank you should ever think of opening in your life is Ecobank,1
2022,"Is it better for each and every one to open an account in Ecobnk, it sofar so good, and fantastic",5
2022,"This is a very useless and unreliable app. You make transfers and get a receipt thinking it went well, only for the transaction to be reversed much later making you look dishonest. Then there's also the indiscriminate deductions from your account which are inconvenient and hard to place. Ecobank needs to do better!",1
2022,Please does the app support Android 12? I'm using Poco F3 and the app closes as soon as I open it.,1
2022,Your application is not encouraging at all.you are just frustrating customers for no reason. I blocked my account using USSd code due to suspected fraud but now I can't unblock it again due to your poor services. USSD code not working again. The worst of it is when i contacted my bank and they said they can't do anything about it until the services are restored. Now i can't Carry out any transaction with my account.,2
2022,"It's total rubbish, I downloaded the app again and it's telling me to provide my details which dey already have n I did n it's still not going Wats d essence of now having ur mobile app if it's total rubbish",1
2022,Ecobank is very good I give 5 star,5
2022,satisfactory,5
2022,Please can i receive money from outside Africa with eco bank. International transfer.,1
2022,I can log in pls and it disturbing,5
2022,Downloading this was a total waste of data,1
2022,Just fantastic. No comment,5
2022,Good app,5
2022,OK but slow in recharging airtime,1
2022,This Application doesn't even deserve any star..truth be told. I have never been as frustrated as the experience I have been receiving from this bank and especially with this app. I can't do anything with it it's just so unfortunate.,1
2022,Very pleasant and easy interface,5
2022,"The is the worst app have ever seen , chai! I advice that nobody should download this app for the sake of God. It is not a good app at all",1
2022,The app just won't update.. Can't access my account balance...,2
2022,"Impressed with service, fast transfer and reaching out to family. Thank you eco. Always be ready to give us good service.",5
2022,Thanks for eco,5
2022,Is good,5
2022,"I received money, it showed in my transactions but i refreshed and it's yet to show in my available balance",2
2022,Good,5
2022,Good app,5
2022,Whenever I want to log into my account this is what I get too many press can't login,1
2022,I can not add my prepaid card ...anytime i try to add i get a message that says card authentication fail or visit the office..went to the office still no help,3
2022,Excellent,4
2022,A very slow app To open is even a problem,2
2022,"Terrible bank, terrible app😡😡",1
2022,"This bank is worst... I want to buy card and transfer also, keep telling me transfer error since two days, i update still the same.... Please fix up error",2
2022,Bad app it is always showing me debit card,1
2022,Eco ti zeh,5
2022,Plz why can't I register the internet banking app nd ecobank mobile app since I downloaded it please I need ur help.am a new customer nd I don't want open another bank account apart from ur bank.so kindly do something about it for me,1
2022,👍 Good,5
2022,I can't access the virtual card,3
2022,"When i try to withdraw money from my account there will be a ""please check your internet connection"" even though the connection is good",1
2022,Network sometimes is very bad,5
2022,Very good,5
2022,Scam Bank you can't make any Transaction Even if you have sufficient fund on your Bank Account,1
2022,So bad to download,1
2022,I can't log in to my account since last year,1
2022,Good,5
2022,"Registering for a virtual card but when it gets to the final process, it doesn't confirm",5
2022,Not opening past the logo screen.,1
2022,Interestingly great App great Bank,5
2022,"Install the app and trying to set it up, after choosing country still asking select your country. Chat them up to rectify the issue but they can't solve it. Useless bank so far",1
2022,they scammed me and have deleted my first review . i suggest you flag the app as inappropriate as for now i don't know they can be stopped .,1
2022,Normal,5
2022,Good,5
2022,Recommended.,5
2022,"App was working until I made a software update on my Vivo phone and now, app crashes every time I open it. I reset my phone and the app still crashes after opening Will update my review when it doesn't crash anymore Edit: updated my review. Now working after the new update. Thank you",5
2022,Good,5
2022,This app beats all the other banks.,5
2022,disrespectful bank with bad attitude staff towards customers,1
2022,"I really don't understand if Ecobank is deliberately getting worst or choose to employ unethical values. I uninstalled the app and then installed again. Tried logging in with the same details I used for my Internet banking, but telling me 'we could not find record of the details'. This most be a joke of an app.",1
2022,It's just good,4
2022,I tried to open an account on the app but I'm not able to upload my documents,1
2022,"Very useful app but of late, the app crashes anytime I open it. I updated my phone to android 12. I don't know if that's the problem.",4
2022,Gud app .it makes transaction vry simple,5
2022,"Your app don't work on weekends... which is really bad, for a giant financial company like yours... Kindly fix. Thanks",2
2022,Since my phone updated to Android 12 I have been usable to open the Ecobank mobile app. Not possible to share my account details. Will appreciate if the Ecobank mobile app could be updated as well. Thanks...,2
2022,Since the latest update for my Samsung Fold 3 I can't access the mobile app.,1
2022,Poor service,5
2022,Application is working perfectly. There's an improvement. You deserve 4stars. Keep improving. Application suppose to work without the data.,4
2022,"I have been trying to deposit money to my Xpress ecobank account but to no avail, i tried seeking aid from the costumers service but no one seems to have my time",1
2022,I can't access this app for almost 2 months now. I even uninstall and install it back but still not working. It's really disappointing that you can't have access to your account 😞,1
2022,"Since when I updated my phone to Android 12, I can't open the app.",1
2022,Good,4
2022,"This is the most useless app I ve ever seen, did reset on my phone nd since then,am unable to log in saying mobile phone record cannot be found. Plz do something not asking everybody to send their details. Even where we sent details, nothing was done. You people should fix d app nd stop asking us to send details",1
2022,I can't create my profile even when have been activated for that m rating it with three star instead of five,3
2022,"Can you stop telling people to send their account details so you can help? I believe from all the recent reviews it's either the app has a problem, or has compatibility issues with the recent software updates. How is sending my account details going to help? It's been frustrating being unable to access funds using the app. Something should be done about it and quickly please. The app keeps crashing when it's opened The interface doesn't even show",1
2022,"I always get "" we are not able to process your request now. Please try again later""",3
2022,It helps in time like this where one can not travel with much money,5
2022,"I can't open my account on mobile app here, pls can you fix.",1
2022,Since I updated my phone software the app says can't recognize the phone!!!!! I'm being forced to switch to another bank soon,1
2022,App not functioning now,3
2022,It's a lot helpfully for my savings,4
2022,"Having dificulty in re installation. It has taken me two days for this already otherwise, it's very good for easy banking.",3
2022,I can not generate statement of my account again.,1
2022,The worst app is ever😭😭,1
2022,"Was working fine until I update my phone. It's not even opening. I have a OnePlus 9 5G. My android version is 12. Please, take a look at it.",3
2022,"I just got a new phone Techno Pop 5 I downloaded the Ecobank mobile APP added all my information, but I am getting this message""sorry, your mobile number record cannot be found, please use a registered number on Ecobank mobile or chat with us to get this sorted"" I did all all and I am not able to get it done. Kindly help me!!",1
2022,"Please can someone help address the issue with this app that's affecting majority of your customers? App isn't responding, keeps crashing and I have sent 3 emails but no reply. N.B. Don't ask me to send a screenshot by email because I am not prepared to go through that route again.",1
2022,One of the most useless bank I uninstall and reinstall but still its getting worst,1
2022,Is disappointing trying to install but is not working,5
2022,Nice app,1
2022,Can't download efficiently always freeze at 7percent,1
2022,"The most frustrating and disappointing App to have come across, very depressing to even navigate. All I did was a simple update and the annoying message is "" your card details are wrong"" contact your bank. Ecobank for how long will you have a smooth working App.",1
2022,I can't add my existing ecobank account to this app,1
2022,App not working with android 12...updated my phone to the latest android version and the app stopped working,5
2022,Card top-up keeps failing you have to call the bank to reverse the money before you can try again,2
2022,"I can't open the app. All I get is, ""Ecobank app keeps stopping"" with three options: ""App info"" ""Close app"" ""Send feedback""",2
2022,The app is not working on my phone have uninstall it countless times and install it back still yet is not directing me to view anything when it's get to where to enter pin its just rolling then stop..... What is going on please adjust ur app is not favourable at all,1
2022,Very good,5
2022,Nice,5
2022,"I don't know what happened to the eco bank to login is a problem before eco bank is the best now what happened with the eco bank please try to work on your system I tried to log in to the eco bank app is not working, please help me out thank you",1
2022,My name is prince Larbi Abboah.my ecobank mobile banking is not opening,5
2022,App was working fine until recently when my phone got updated to android 12. Now the app crashes any time I try to open it. Tried uninstalling and reinstalling but the issue persists. Not sure what to do now.,3
2022,"Hi,,please can u upgrade the app for android 12 users, it's not working on our phones.",1
2022,"I am giving 5 stars, didn't want to download due to negative review but after downloading, I can say it works pretty well",5
2022,Abboah prince,1
2022,It can't run on my samsung s21 ultra phone. Why?,3
2022,"The app was working averagely well until I updated my phone android 11 to 12, currently it cannot even open. I tried deleting then downloading a new one but still, it's the same response.",3
2022,Keeps failing to open even after uninstalling and reinstalling.,1
2022,Not open account in Ethiopia,1
2022,This app is very helpful. I'm able to use it for multiple task.,5
2022,For an app I just downloaded saying I entered incorrect pin multiple times.. its nothing to write home about,1
2022,Has been very helpless. Cannot use it,2
2022,"Since the android 12 update, I have not been able to open the app, as it keeps crashing, cleared cache and it keeps happening. Please work on fixing this, it's been over 3 weeks now",1
2022,Very poor,1
2022,"I haven't been able to open the app the whole of today, it keeps o crashing anytime I opened it",1
2022,"Please you people should work on your app abeg!! It's frustratingly SLOW! Annoying cannot even begin to describe the experience of using the app Please na, make una try. It's only one reason that has held me back from closing my account",1
2022,"Very poor Ever since operating system upgrade to Android 12, app has refused to launch. It crashes every time I try to open it, please fix and get a better rating.",1
2022,I can't access the mobile app.,1
2022,"I've being having a great experience till i updated my phone to Android 12. Now, the app always crashes on me. Regretted making this update. Please kindly update it's code base to work on Android 12",2
2022,Optimise your app to support the s21 series!!! The app keeps crashing on the Samsung s21 series immediately you open it. Fix it!!!,1
2022,I just updated my Samsung Mobile Phone software and the Ecobank Mobile app has started misbehaving. When I open it closes automatically keeps stopping. Please what do I need to do?,3
2022,"This app is not opening again in my phone, all I always received is phone number cannot be found. Please help.",1
2022,Wack app,1
2022,This eco bank is useless for like a week now I haven't been able to make any transfer... useless bank...I'm closing my account once I get my money out,1
2022,Good,4
2022,L'application ne s'ouvre plus depuis plusieurs semaines. Prière résoudre le problème svp. Merci,2
2022,I have realised that since my last update I am not able to open my bank software. Can you help with any advice?,4
2022,After alots of complaints they have attended to me and sent my money back. Pls you better work hard to improve the mobile app.,1
2022,Good app,5
2022,App will NOT open. I have used the app successfully for several months then without notice it just stopped!!,1
2022,For a over a month Am been trying to update this app but all my efforts put abortive.,1
2022,Satisfactory,4
2022,App not opening,5
2022,"No matter how much I reinstall the app, it cannot be opened at all. What am I supposed to do? And it cannot be my phone because i use an S21+.",1
2022,"The can't even open it keeps say ""check internet connection or try again later"" It very sad sir",2
2022,"I have similar issues like Few folks.. phone number I register with my account, which I receive msgs and alert on. Is showing record not found when setting up my mobile app.",1
2022,I never set a recovery question but it's now telling me to answer security questions,1
2022,Services very poor it had been days trying to get OTP and credit alert. May God help this bank.,1
2022,"Terrible app. It keeps saying ""check your network or try again later"" and my network is perfect. I have uninstalled and reinstalled .. same thing",1
2022,Poor,1
2022,I tried logging my details but it was telling me phone number not recognized that is not true...the app is zero,1
2022,This App Is Not Working 😭😭😭😭,1
2022,This app is very bad i can't do transfer i can't buy data,1
2022,I need a refund of money deducted from my mpesa while registering. The app can get me past that stage yet you already deducted the money. Refund,1
2022,Good,5
2022,Fantastic,5
2022,I cannot install this app on my galaxy s21 .Tried and tried. Whats going on,2
2022,Why is the app always crashing? I can't get to even see my account before it crash and closes on its own,1
2022,Very good,5
2022,"Have not been able to set up my mobile App, even after visiting the bank on several occasions.",1
2022,Please can you use express account to receive your salary,5
2022,It's been a while I've tried to access to this app but nothing.... what the hell is going on with this app...,1
2022,HTC ONE E9 PLUS ANDROID VERSION 5 HTC SENSE 7,5
2022,Good,5
2022,This app is good for every transaction,5
2022,Fast reliable,4
2022,"This app was working excellently until I made a software update to my Samsung Galaxy S7. Now, the app crashes anytime I try to open it. I tried taking an update of the app via Play Store but got this message: ""This app may not be optimized for your device."" Kindly fix this bug.",4
2022,This app is disgraceful,1
2022,This app functions fine with signing up. It also creates a legit bank account but the the problem I ran into is that I can't fund it with my MOMO. The app has no option to fund it on its interface. The help agent is always in french and not efficient even if I try to change it's language.,3
2022,Fine one,5
2022,"I formatted my phone and installed the app again, only for me to be told that I'm unable to activate the app because I put a wrong pin, I should try after 5minutes, and after that I am told the same thing over again. Why are you Eco Bank frustrating my transactions?!!!!! And after contacting your App developer, you can't still solve the problem, this is 21/01/2022 Eco bank shame on you for disrupting my financial transactions.",1
2022,"The app keeps crashing, doesn't open at all. After updating my Android OS to Android 12",2
2022,"Very great app but I have not been able to use it for more than two weeks now. I can't check my balance or make any kind of transfer. It's always showing internet not available but my data is always on. If that can be worked on, it's a great app.",3
2022,Happy,5
2022,The best among the rest,5
2022,Not smart,1
2022,419 please 🙏🙏🙏🙏 leve us,1
2022,Fast n good,3
2022,this app is very easy and all so affordable,4
2022,"I have been trying to update, and it's not giving me any response, why",1
2022,"Very poor. The app was not properly built am unable to log into my account, I can't validate my card neither can I reset my pin. It's just awful to see that a bank like this has such a poor customer support, am closing my account and leaving the bank for good. 😡",1
2022,Plz do something bout this mobile app its always not adhering or coressponding to details,1
2022,So annoying app,1
2022,The new version is crashing on my device and I can't access my account.,1
2022,The app is not working. Very frustrating,1
2022,It wont allow me to request for a virtual card,1
2022,"Used to work but now i can't even log in, its keeps telling me we notice you are attempting to access the app from new device.",1
2022,"After successfully downloading the app, it has refused to open after several attempts. My phone model is Huawei nova 7i",1
2022,I need a loan,5
2022,"Ecobank upgrade naw! User without ATM cards should be able to use your app! Although, before are reset the app your cashless withdrawal worked but no transactions history, allow your workers to understand other successful bank's app like GTWorld amongst others.... knowledge is recycled.",1
2022,"Eco bank is not a straight forward bank at all, you'll do a transaction and, they'll show a different balance on sms, something totally different on their mobile app, different result again on Gmail, and a non corresponding result in ussd check, Service is so poor",1
2022,Superb,5
2022,Nice .,5
2022,1/14/22 Not able to open anymore after phone update. App keeps crashing. 1/18/22 Can't you guys rectify the problem with this app crashing? I uploaded the screenshots and account information ecobankapps requested and that was it. No feedback? Terrible app 1/19/20 The developers keep on giving generic replies to do what? I already sent screenshots and details.,1
2022,Heloo ecobank. Please do update this app. Its not compatible with Android 12. Thousands of users are complaining and you have to do something about it. Thanks,5
2022,This app is useless......i had to uninstall n install again...i diactivated my firgerprint n activated but its not working again...i cant remember my password....i used my debit card to do forgoten paseword...but its not working ...,1
2022,"One one the best app ever. The upgraded version is better, faster and efficient!",5
2022,Good,5
2022,The bank services is good and they attend customer with respect 👍 and quick,4
2022,Hello can you please update the app the app now crashes on my Samsung Z fold 2 phone.,5
2022,"I open account on this app and put one thousand on this account,I don't see receipt talk less of the money, This app is really bad",1
2022,App keeps crashing on Android 12 on galaxy Z-Fold 3. Was ok on older versions. Now unusable.,1
2022,After waiting for over a year at last the mobile app works fine. I was able to activate it after the new update. Shame on you ecobank anyway... I just pity gave you 5 start,5
2022,I can't even open the app.it crashes immediately you taps on it.,1
2022,Worst app ever. I can't even sign in using my debit card and ussd self is frustrating,1
2022,"This bank is totally nonsense bank, Imagine I can't transfer from ussd code for the past two weeks, I regret having account with this deadly bank...",1
2022,The mobile app is good and one things they are lacking is transaction receipt which is very important please update,4
2022,"The App is easy to use, and it is an excellent financial tool.",5
2022,I cant send money to uganda,1
2022,"Can't access the mobile app for over 2 months now. Others has the same problem too and you guys are aware of it, but pretending as nothing wrong. I can't wait to open an account with another bank since Ecobank is not serious with their business. Please reassess your mobile banking website. It's easy to download but you can't open. Please can someone take care of this!!!",1
2022,"Disastrous. Since i updated the app the last time, i am unable to login again. I just wished i didn't have to update the app. Keeps telling me incorrect credential details. Now i can't make transactions. Poor user experience I have done as you said.. sent my details to the email address and still I can't access the app. I really don't know rhe use of the app if one can't access it..",1
2022,Some times it Denies my password,3
2022,It's alright.,5
2022,"For me, this app isn't well developed. I don't even receive transaction alert. Please you have to improve this.",1
2022,What is the problem,5
2022,Unfortunately the app cannot be downloaded on the laptop.,1
2022,Please help me how do i top my account with my MTN mobile money in Cameroon,3
2022,So far so good,4
2022,Very good,5
2022,The experience has been terrible. I cannot make any type of transfer on the app even into my own accounts for months now.,1
2022,Buffering,3
2022,"After the update, I have been unable to use the mobile app. It keeps telling me wrong mobile number, with the same number I used to open the account",2
2022,"The stupid recent update is for the useless eNaira, the app is a junk, Ecobank removed the full transaction lookup, so that you won't know when they are stealing from you. I requested for my account statement, added my email address, it said successful but for about a week the account statement has not come or it caught Covid-19? Work on ur app!",1
2022,Very poor i have been trying it for over a month had to visite den and all der could say the network is down only God know how long it will take,1
2022,"This bank na wa o. You keep deducting from my accout every time saying pos purcha-mx1049. What does that even mean? for almost 7 months I have not done any transaction but you keep stealing from my balance to make yourself rich instead of giving me monthly interest. I am going to make sure I do not make any deposite into that account again, I have switched to another bank",1
2022,Very poor mobile app i changed phone and wanted to install to my new phone and it did not open people money to me but i can't see it bcos i open the account on a mobile app,1
2022,"This app is very bad,frustrating and annoying i just wasted my data to download this stupid app and its not working.",1
2022,Nonsense bank not working anything telling me that my mobile number did not linked with my account,1
2022,Great,5
2022,I can't use it for momo translation,1
2022,Worst bank ever.,1
2022,Totally nonsense,1
2022,I have been trying to sign up but when i reach the place for verification it says its not found i should chat with dem for assistance,1
2022,Not working 😡😡😡😡😡😡😡😡,1
2022,"Very poor and annoying app, how can I click on notifications and it will just stop working.",1
2022,I can't credit my OPAY account,2
2022,Nonsense App unabe to log in went to their they were all lieing,1
2022,Satisfactory,3
2022,"This app is not working perfect, what is reading in my mobile app is always different from what is in my actual account balance status. And the app cant not show me the full history of my account. I have been trying to add another existing account but failed.",3
2022,"Unable to login my account on my new phone, telling me my details are wrong But d app is working on my previous phone,so I don't know why it's not working on my new phone",1
2022,Not working,1
2022,"My father have trying since last week to send my fees, ussd code is not working, Atm declined, mobile app not helping and the deadline for my fees is on Friday 14/1/22. Now he went to bank directly and has been debited, the money is hanging in the air....... it's just frustrating",1
2022,Fast credible its very easy to use,5
2022,"This is one of worst mobile app I have come across I was unable to login or reset my password, I visited the nearest branch I was told the app have problem, that I should be using ussd that one also not going infact it's a serious headache....",1
2022,"I own a Samsung S21 Ultra and since the last IOS update I am unable to open the ecobank mobile app. I had it right before and since the update it does not open. I deleted, reinstalled it over and over again, but still the same. There is no error message, just that is keeps stopping. I sent an email to ecobank enquiries but no response.",1
2022,It's a good app but keeps long when updating,2
2022,I can't recharge my mobile phone since last week but can transfer money to another account...,3
2022,my money was hooked since money and am in need of d money seriously,1
2022,I actually uninstalled this app because I was unable to register with the verve card forced on me. Although it was uninstalled because I went to a branch to complain and was told to uninstall and download the lastest app which is nowhere to he found here. I really am highly disappointed. I should have held on to my other banks instead of giving myself this unnecessary headache. You've got to work on this if you must retain your customers. Thinking of closing my account with you guys for real.,1
2022,I can't login. It keeps on saying my profile is locked because I entered a wrong PIN. How do I go about this. I just downloaded the app now. It's really frustrating!,1
2022,Why isn't this app opening on my phone,1
2022,Very good,5
2022,I have been using this app for longtime now it's haven't given me problem. Not until this last Dec 2021. I started having problem with it. But have deleted it and redownload it back let me see how it will work. Thank u Ecobank I love the way u respond to my email very fast. Thank u,5
2022,"I have been using this app on infinix phone through out the whole of 2021 with no issues. I recently bought a samsung note 20 ultra, redownloaded the app and it keeps crashing anytime I launch it. I have not been able to even launch the app since 3/1/2022 till date, not to even talk of trying to set it up.",3
2022,"Very disappointing. I have been having issues using my Mastercard since I updated the app. It kept saying my mobile number can't be found. It's the same number I used to open the account. Now, my money is stuck inside and I can't make transactions",1
2022,I thought it's of good use as it was recommended but here I created an account and yet I can't even access my account. What's wrong with the mobile app service. Not able to request virtual card and not able to log in my account as well. Please fix this situation soon before it gets out of reach.,1
2022,Your customer care service is nonsense Image i opened an account added fund and now am no longer allowed to use ussd. I tried with my 2nd line same thing Frausters,2
2022,"Very poor, mobile app not working. Went to the eco bank branch closest to me and was told it's my network only for me to try using another network(wifi) and it still didn't work. I have updated my app and been trying to log in since last year but still isn't opening. Mobile app and ussd not working.",1
2022,Have not been able to log since I changed my phone.,2
2022,Good,5
2022,Nice,5
2022,My app network is no more working for me again.,1
2022,Very good 👍 👌 😊,5
2022,This app sucks can't log in for months now once I enter my phone number it keep saying account blocked for answering questions wrongly for maximum number of times. This app should be taken down from play store it's hurrible,1
2022,Can't access after switching phones.,1
2022,Since I reset my phone I've been having trouble logging into my ecobank mobile app but I forgot my internet banking details (username and password) but I remember my pin and I don't have a debit card,4
2022,Transactions easily processed,3
2022,It's not working with Android 12 on my Samsung Zfold2,2
2022,"cant log in, always saying my registered number is not registered. thats really ba",1
2022,The app is just lying useless on my phone. Occupying space for nothing. It doesn't work.one day one problem. Useless app,1
2022,This app is disappointing When I uninstalled it and installed it I was asked to provide my debit card details. After imputing the details it shows me an error message saying I provided the wrong card details For the past three weeks I have not been able to access my mobile app 😔 😤,1
2022,Better indeed,3
2022,Nice,5
2022,Very very fantastic,3
2022,Great,5
2022,"Still can't sign in into my account for close to a month now, ever since I switched to a new phone. I have written multiple emails (including follow-up emails) but you guys just ignore me. AND NO , clearing the cache and data WON'T WORK! . How can you ignore your customers' complaints? Only in Africa can you still see such low class attitudes. There's obviously an issue with app and the bank was supposed to issue a widespread notification about this problem. Very disappointed!!",1
2022,Great App,5
2022,App not opening on my nokia android 12 version,1
2022,Ecobank you are baba,5
2022,This is the worst app ive seen in my life. Nothing works.Such a big bank and u dont have a better app. Very poor. Doesnt deserve even a star,1
2022,Very horrible and terrible using the app for the past 6days,1
2022,Beautiful,4
2022,"After several installations, it seems the app does not work on Android 12 devices. Keeps closing abruptly while trying to load.",1
2022,Activating this app is so frustrating.,1
2022,doing a good job,5
2022,"I've been trying to update my ecobank mobile app but couldn't. But for the app, it's highly useful to me.",5
2022,"After reinstalling, l am been told ""sorry, you have exceed the maximum number of cards allowed for this service"" What should I do next?",3
2022,I have an account with ecobank but i can't login into the app,1
2022,Nonsense bank app......,1
2022,For now i don't have any problem with the App i receiving and sending isily 🙏,4
2022,Is this ecobank mobile app version 4.2.7,1
2022,Not yet compatible with latest Android 12,1
2022,I can't be able to download ur mobile app and I tried several times,1
2022,"This app is the most useless app in all banking sector,can't access my online app,was told to fill in my information,I did,just for this crazy app to tell me my credentials or records can't be found,so so disappointed 😡",1
2022,"It was very nice using,. But now very disgusting to use. I tried many time to open my account and it says locked profile. Since I started texting and email them till today",1
2022,"I love the app is really good and fast intense transfer, but the only problem is that I can't find Uba back on the banks list in this app, please try and make it available, is a good app but is not complete yet.",3
2022,"This version of the app (Android) keeps crashing. Have cleared cache, uninstalled and reinstalled without a better result. Quite annoying!",1
2022,The app was so good and functioning well but lately it kept on stopping need help,5
2022,Great app making banking transactions really easy and simple,4
2022,Easy experience,5
2022,I can't activate mobile app and menus not showing,1
2022,"This app is unresponsive, I have been trying to transfer money for days and it's just pending",1
2022,I am so dissapointed I just signed up the banking app and it keeps asking for digit pin to authenticate transaction. And there is usually this error message it keeps on sending I am frustrated honestly I don't know the whole essence of the app if I still have to go to an ecobank branch,1
2022,Everytime issues with the app. Very slow and server connections issues are often. Worst experience using this app,1
2022,"Terrible Customer care. I will advice you guys not to use this bank's app. Aaah, I am almost lossing GHS 113.00 I created a Visa card, loaded it but I couldn't use it for any online payment.It didn't work. I deleted and asked them to send the funds to my account but it's been 4 months now and the money is not yet in my account. I emailed them and nothing is being done. Please refund my money else, that's all to banking with you.",1
2022,Ease of access,5
2022,The app does not work. Tried opening several times but still same issues.,1
2022,I just created the account some days ago and I am having some problems with the application,1
2022,It is very good application i like it,5
2022,This update is very unstable. It gave me an error when i tried creating a virtual card. Failed to process transactions and now it's saying i have no internet connection. I tried logging out and now i cant can't log in again. Come on Ecobank! You're wayyyyy better than this.,2
2022,"I haven't been able to use the app of late because anytime I try to check balance or do any other thing in the app I keep getting a pop up notification saying ""check your internet connection"" or ""connection was refused""",3
2022,"The application is saying ""connection was refused, please try again later"" trying to activate the banking app",1
2022,Can't login. Please Check your app,1
2022,Good,5
2022,"The worst bank APP in Nigeria, take you years to register on the app after a mistake can't find settings to edit your profile, you are the worst.",1
2022,I cant download Ecobank mobile app. I have been trying to download for some months now. Pls help,1
2022,"Wrong app, after successfully creating my virtual card, I didn't the details of the card an anytime I try to open the app, am not able to.",1
2022,Unable to activate my account and still saying error when I try to login using my internet banking credentials.,1
2022,Very useful,2
2022,Beautiful,5
2022,The app is too backward. I can't authenticate my account with card. It keeps prompting contact your bank. I got hooked up with the app over 5months now.,1
2022,Satisfying,1
2022,"Useless banking app I uninstalled the app and reinstalled it back andI was asked to supply either Debit card or Internet banking details which I did, the same details which was used to login to my internet banking few minutes earlier but what was display on the screen was that, ""we could not find a record with the details provided"" I mailed the customer service to lodge complain but no response till now.",1
2022,Great,4
2022,What a useless bank after selecting Nigeria as my country it keeps on telling me to select country,1
2022,Over a week now i cant make transfer from this app i don't know what is happening My money is trapped am scared and frustrated 😭😭😭😭,1
2022,"J'ai telecharge l'application et choisi mon pays puis mis mon numero de telephone - puis clique sur continue et ca me dit que ce n'est pas configure et ca me ramene a la case depart!!! Apres 5 essais, je vous ecris ! Merci",1
2022,No opening on my Samsung z fold 2,1
2022,Love this app cause it makes things easy for me,5
2022,I installed this app but I try to login my account they keep saying network busy... I try it more than 50times😠😠😠,1
2022,"I enjoy every bit of it... But please, add buying direct data to it",5
2022,No login pw,1
2022,"Useless app, I don't wish my enemy to use this app.....God forbid",1
2022,Mine is showing unable to authorize card,1
2022,This app is very frustrating to use. I can't see my account balance and I can't do any transactions with it.,1
2022,"I can't login again their saying wrong pin, and even though i changed my pin i still can't login in. Pls fix this",2
2022,I have been having trouble logging in ever since i downloaded the app and it is fustrating,1
2022,I try to create an account but it is still processing (two month ago till now),1
2022,Add PAYCOM/OPAY to your list of other banks to transfer funds to from Ecobank,1
2022,"The bank itself is pathetic, their services are useless.. How i wish this bank NeVer existed in my life😔😔 I've suffered a lot 😭😭",1
2022,Can't activate the app. Keeps saying network error.,1
2022,"After updating this app, I can't login to it again. It keeps on displaying network issues even when other apps are working perfectly on my phone. Disgusting!!",1
2022,"Baaaaaad, i went to the bank and they couldn't even do anything to help me.",1
2022,I can't make any transactions with the mobile app or used...it's wrong,1
2022,Very useless app! I've wanted to activate this app on my new phone but it keeps saying my mobile number is not on the database. You guys should buckle up.,1
2022,Wrong app,1
2022,They keep telling me to check my internet connection meanwhile its on and I have enough data,1
2022,Poor experience. This app keeps crashing. Pls fix it,1
2022,"I find it difficult to login to my Mobile App since yesterday ...it keep stopping, pls do find a solution",1
2022,Good,5
2022,Who is that Rafiki? I've tried and tried my account is locked. I need my virtual card for an online purchase but you keep telling me stories.. Even one start is good I wanted to rate zero,1
2022,"The App has refused to work for me for some times now, only to be asking me to check the network connection yet I'm using my phone network to do other functions",3
2022,Worse banking app in Nigeria. The app resembles the bank,1
2022,Very bad app for more 2 months I can't register the app,1
2022,Very good,5
2022,Can't even download the app.so disappointing,1
2021,Great app,5
2021,The app just will not even open for me to use. Very frustrating!,1
2021,Its not,5
2021,I cannot seem to access my money anymore please fix this issue,1
2021,Very poor service I have been receiving alert since morning but it only showing me.my previous balance on the app After All my exactly Balance is above 90k But showing 52k And I wanted to make use of the money I will stop using eco bank,1
2021,Bad service I can't transfer money to my account anymore,1
2021,Am really disappointed with this app..got a credit alert but isnt reflecting on the app..but its visible tru the ussd code..cant make a transter...,1
2021,"Am having issue trying to download the app, please can it be look into. Thank you",1
2021,I am very disappointed in the app after downloading can't finish the process it keeps telling me to check my internet connections and try again this is very annoying,1
2021,App is still telling me that i should check my internet even though i have data. I have tried several networks.,1
2021,How can l send th screenshot,1
2021,"I used to love the services with Ecobank. I can't tell what's wrong now, I have an account and can't even get access to the use the app. Wrong balance calculations for my debits and credits. I might switch banks",2
2021,Doesn't recognise the phone number I registered the last time and it keeps saying no Internet connection when there clearly is a big thumbs down,1
2021,I am muslim,5
2021,So disappointing,1
2021,The app used to be good but now terrible,1
2021,Yeah,5
2021,Good,3
2021,"This app is singularly responsible for why i moved my salary account away. I havent been able to login for 2 years..even at your allen branch and old adeniyi jones branches, everyone was clueless on how to make it work.",1
2021,Exceptional,5
2021,"This app has never shown my balance, just refreshing nonstop, even their ussd ain't going,",1
2021,"This app can't process it function well, it can't process the internal system. If you are requesting debit card it can't generate the processing. Thank you",1
2021,"I regret for downloading this kind of app since 24th of December I was trying to make transfer and this rubbish app is telling pending and loose many things that I suppose to do and I already put all my money their you better upgrade your app, frustrating app",1
2021,Have not been able to make transaction since Monday. It's really painful. I can't see d and I can't receive,2
2021,"It's a very great App but I've not been able to use it for the last 2 weeks, i can't do anything with it(check balance,send money or even read notifications). It keeps telling me to ""check my Internet connection or try again later"". It's very frustrating and caused some few inconveniences because of this. I've uninstalled and installed several times but still the same problem. I tried downloading on this new phone but I can't even complete the process 😞",4
2021,Bad app bad network always showing network connection fail.,1
2021,"I can't even sign up, One of the worst bank",1
2021,"The worst bank, no wonder their customer base is so small. I don't think you guys are out for business. To begin with, I opened an account few days ago, the useless customer service instead of telling me there's no master card or visa card, the idiot handed verve card to me which I threw back to him, I decided to try their app and it's even worst at first click. Very useless entity.. Pan African Bank my foot",1
2021,Good,3
2021,Very good,5
2021,"Bonjour. Jai oublié mes coordonnés ecobank online or c'est ca qui me permet dacceder à lappli Ecobank. Bah je veux changer de mot de passe mais le site dit menvoyer un code de verification, je nai rien reçu depuis 3 jours déjà. Je fais comment ?",1
2021,"DON'T EVEN TRY!!! All transactions were failing, the virtual card is useless. Talked to support via Rafiki Live Chat but none helped, one suggested I reinstall my app, when trying to login, my account was locked for reasons I don't know. The support couldn't reactivate my account amidst providing all required details. My money is locked in there. They said they would call but they haven't. WORST BANK APP EVER, I normally don't review apps but this one was way too much. Use at your own risk.",1
2021,Ok,5
2021,I forget my pin for week and I try resetting it they tell the system is busy,1
2021,Always saying connection was refused ever since I start using it,1
2021,Good,5
2021,I'm really disappointed in this app I downloaded this and difficult to open so much stress,1
2021,"1. Mobile mismatch 2. Check your connection and try again later. For the past two weeks, these I got as responses because I want to install Ecobank app. It's quite disappointing and discouraging to go ahead.",1
2021,"I can't login, it's saying wrong pin and then profile locked, menh I can't transact, am tired",1
2021,"Hi, I keep getting the error message unable to authenticate card details, contact your bank while trying to activate my mobile banking app on my new phone. What could be the issue? I sent the screen shot as earlier advised but havnt gotten any response. However now it's a new error message I am getting, I have also sent the latest error message received to the specified mail. Kindly assist",2
2021,Why is it that your app is not working on my phone?I need to make transactions ASAP.pls help me register .,1
2021,"Havent used it before, but it looks trustworthy😊",3
2021,I want to create Ecobank mobile,5
2021,"This is the most useless app I have ever come across in my life. Can't register, showing me e alert failed. Thank God Almighty, I had successfully dump the yeye bank for zenith bank. Rubbish!!!",1
2021,"Please i really need help , unable to access my mobile app account reason being i forgot my password and introduced a wrong one several times, then later on saw it written down somewhere. Trying to introduced the right password this what i get : YOUR PROFILE IS LOCKED BECAUSE YOU ENTERED INCORRECT ANSWER BEYOND THE MAXIMUM ALLOWED NUMBER OF TIMES.",2
2021,Nice app,1
2021,Very annoying 🥺,1
2021,"This bank is the worst among 'top banks' in the country! The least said about the app the better. A bank yet it's mobile app is broken for over 6 months, USSD doesn't work, Internet banking doesn't work, can't withdraw money from other ATM machines with their Verve card (even though I requested Mastercard when completing the form), can't complete online transactions either with Verve card. Have complained, zero customer experience. Completed online feedback form, nothing has improved!",1
2021,"I tried opening the app,i entered the phone number i used to open the account and the country., clicked continue but they kept asking the country over and over again,i couldn't even continue with the app opening",1
2021,This App is one of the best App,1
2021,The dmmm app can't even open. It keeps stopping when trying to open.,1
2021,Cant login to the app its frustrating that cant make withdrawal and cant use app either,1
2021,"This app is always disappointing... My money got hooked inside since last two weeks I can transfer I can't make any Transactions.... In fact I'm seriously disappointed.. I guess the purpose of banking is to save for future use but reverse is the case I have to go and borrow to buy things for my family, whereas I have money in my account.. So disgusting service.",1
2021,Excellent App,5
2021,I rate this app zero😭I'm tired of even sending mail can't even open my the app,1
2021,Cool,5
2021,Quite good for all you intend to do transactionarily.,5
2021,Excellent Performance Please maintain and keep improving from better to best,5
2021,App,5
2021,"Is very very sad, I couldn't download ecobank app again..",5
2021,"When they say ""hire a good programmer to develop an app for you"" you hire an intern!!! How will your app keep telling me there's a mismatch in my mobile number, three times??? Don't you have an updated database? I'm uninstalling immediately... If there's anything less than one star, I'd give you. SHAME. Your app is a MOCKERY to the banking sector.",1
2021,"I swear this app is terrible, I'd even stop using ecobank itself",1
2021,"I need your bank, but some time your network is too bad.",3
2021,Work on OTP please,1
2021,"Very very very bad app, i regreat using eco bank app.",1
2021,Downloading dis app is very slow,1
2021,I can't get into my mobile app again.. If I try using my fingerprint to log in. It will display past information about my account balance instead of the present one. I can't do any transactions with my mobile app again. It keep saying insufficient balance whereas I have more than enough of what I'm tryna transact.. Fix this I'm already frustrated Now I can't even travel because of ecobank,1
2021,App doesn't open at all and keeps crashing on my S21+ very inconvenient considering how much I use the app,1
2021,Very interestingly,5
2021,Just want to download it now. Haven't used it before,5
2021,I am finding it extremely difficult to access my account since December. I keep getting message that read 'we are unable to process your request at this moment'. What going on.,5
2021,"Very bad. This app is so bad. The many times, I downloaded it, am unable to get the otp. I called the customer care centre and was told to re download and complete some steps which I did only the app to tell me my profile is locked on the app because I entered an incorrect pin. This is very bad esp for a Pan African bank. Your services are getting worse by the day",1
2021,Work well,5
2021,"Hello please am ISAAC BOAKYE, please I forgot my password for my mobile app, but am not in Ghana now, am in Dubai please can you help me about it, thank you",3
2021,Giid,5
2021,Ok,3
2021,All fixed. I've really missed this app.,5
2021,"This is so disappointing, I have been trying to download this app since a week now,it taking up my data and still not installed,i couldn't transfer money to other Banks, this is too bad",1
2021,Very dissatisfied n disappointed app.. It failed to update my balance after many hours I have been credited n alerted. 😭😭😭,1
2021,I think this is a cures to ecobank how can account holder with a valid ATM profile not found in the mobile app,1
2021,"I love this app,but is not functioning again since Tuesday,i don't know what happened to it.",3
2021,Creating a virtual card is now impossible It keeps saying...you have reached maximum cards but I have none,5
2021,Cant even download it,1
2021,Awesome Wallaaahi really great,5
2021,The app is very good. It's meeting the purpose for which I installed it. Kindly make request for statements seamless as well. It always sends the statement for express account whereas my account isn't an express account.,5
2021,It's slow and always having network issue like internal system failures,1
2021,Very poor app. I have not been able to use it since it was downloaded.,1
2021,Good,5
2021,Good,5
2021,The login system is very poor,2
2021,Very very stupid app. Transaction always pending. I'm really disappointed.,1
2021,"I have used this app for transactions just a few times and I am very impressed how simple life could be without long queues at banks. Now, I can obtain a bank statement via email within a minute, I can send money through to other ecobank accounts and other banks and also to Mobile money.. Life is simple now.. Thanks Ecobank 🤗",5
2021,I will never use this app again. I created an Express account and they locked it and I have money in It and Noway to get the money Back. I hate This Bank,1
2021,App for some reason is crushing on my Samsung Galaxy S21... I have deleted the app and installed in countless time but problem still persists. Been to my branch but have no clue how to resolve this...,3
2021,Worsted Bank in Nigeria...you guys made away with my little money Eco Bank....I hate Eco Bank.,1
2021,Very good,5
2021,Reliable.,4
2021,Dead bank,1
2021,I love this app!,5
2021,"My account got blocked, I've emailed them severally but no response",3
2021,This app is junk.always crashing. Unable to use app in a month.,1
2021,"Disgusting and dissapointing. I changed my device from ios to android and since then I am unable to log in to my Ecobank mobile app, going to 2months now. Showing me mistamatch of mobile number. I think the app update should be remove from playstore if it won't satisfy customers.",1
2021,Fine,1
2021,"This bank's app is a typical example of rubbish., you don't even deserve one star.",1
2021,"Nothing in the app works. You request for bank statement no response, you want to keep track of transactions very impossible, it loads all day",1
2021,I can't change my pin i have done it several times pls help me out,1
2021,"This app is useless how can I download app for 3 different times to see if it will work and non has worked, it only stop at insert your current pin. I have downloaded apps of other Banks and I was able to activate it immediately, but not Ecobank app. Delete this app from the app store if you guys cannot get it right. And I need my app and ussd to be activated immediately, as the ussd is given error message that you can not use this.",1
2021,This is very disheartening I have been trying for more than a month to long in but is not working you guys don't even deserve a star better work on your app,1
2021,Wow very interested App,5
2021,Angry mood because i cant access my mobile app,5
2021,"App is ok, but must be improve upon. Network issu problems is rappant.",4
2021,"Certainly not a reliable app for a bank of this reputation. Buying simple airtime is a problem, money gets debited from the account yet no airtime is received. This is serious for a financial app. Imagine sending huge amounts of money with this. Be warned guys 👎👎",1
2021,"Please my xpress account has been locked for weeks now pls, kindly help",1
2021,"Download this application at your own risk use it at your own risk.I used this application to transfer some cash using mobile wallet.The cash was deducted from my account but never reached my friend .When i call customer care they says they are working on it for 7 days now since i filed the case no help ,When i visited the bank in Liberia 11th street they said the mobile cases officer is off.This the worst bank app full of jokes and ignorance.",1
2021,What is wrong with the app? Cause i can't even download it . i've been trying for a long but all in vain.Now i'm in need of Ecobank express account. What else can i do to be able to download the app?,1
2021,Ecobank bank should be downsize. Imagine downloading the app for more than 15 times just within 4month and still telling me my credentials are incorrect. Why is ecobank so proud to borrow other bank app developer? Most useless app and banking system in Africa.,1
2021,So far so good. Just that some times you transfer money and your account will be debited but the receiver is not credited,5
2021,I would have given it no star but there's no other way I can tell you that your app is slow asf,1
2021,I need help Eco bank I can't access my mobile app account it keep on saying that I have entered wrong pin which I didn't I need urgent assistance,1
2021,Stupid app,1
2021,"I can't even log into my account. Its quite annoying to be honest, because what's the point of having a mobile app, yet it won't work?",1
2021,"Ever since I swapped my phone, I'm unable to log In to my account using my mobile banking details, that's worst kindly look into this at your earliest convenience",1
2021,Difficult to download mobile applicatio,4
2021,Honestly just can't believe what kind of bank is this if not for my company which recognized it for payment of workers salary I won't have opened it,2
2021,Can't login into my ecobank mobile app for first time activating so so disgusting,1
2021,"Very good app ,pls how much money can l send in a day",5
2021,It's a good application,4
2021,"I forget my pin about 3 days ago and when I answer security questions, it tells me system busy. I think the bot(Rafiki) is of no use, It tells me it is directing me to the support team but it couldn't. I will rate 5 star if you fix this. Tell me how I can reset my pin",1
2021,Good,4
2021,Good,2
2021,Will not work with the new Google ui4 upgrade.,1
2021,Hello I'm finding difficulties in opening the app...I've updated it several times and still no good news Kindly check it up...the app keeps stopping,2
2021,I can't login in it keep telling me no network connection and I have data,1
2021,"I can't even Activate my Ecobank app I hate this App, you guy's should please update this app",1
2021,I have had an excellent experience with the app for some time now. Kudos to the developers for an excellent job in updating it.,5
2021,Transaction limit on app should be worked on. You can only attract more funds and business when people are able to move funds easily without very low limits. App is great with nice features though.,3
2021,One of the best....,5
2021,"Since I changed new device, the app hasn't been working in my new device, but keeps working in old device. What do I do?",1
2021,"This online process is too stressful and upon the stress for the password and user name, this app can not even accept the details. Even after replying to their message with images for assistance no one will even get back to you.🤔",1
2021,"This apps sucks with a very poor customer service. I made a transfer from my account to My mobile wallet, it shows transaction failed with amount deducted and when I contact the customer services they couldn't do anything. Don't waste your time on this app. Definitely the worst customer service of all time . Zero star eiish",1
2021,One of the best five mobile bank apps.,5
2021,STOP redraw your money before The new update of ecobank mobile app else your account will be block if you update it . just happened to me this morning.,1
2021,"Terrible service! I waited days forthe OTP so i can log in again and even after several calls to Ecobank no good result came from it. I'm still waiting till this day for the pin! I have been using the app for a long time and I'm very disappointed with this. This means that once you sign up, it'll be dangerous to log out cause you will definitely endure this ordeal! This review will not change even after they fix it because after this experience, i cant trust that it wont happen again!!",1
2021,Wish I could give it less than one star worst app can't even login my account,1
2021,Good,5
2021,Very convenient,5
2021,Very poor app my experience was very bad they say I blocked my account by giving incorrect answers severally.,1
2021,Superb,5
2021,Very difficult these day going through with the mobile app,5
2021,"This is the worst bank i have used i have been trying to login to my account with my phone but its not working to make matters worst they said they locked my account for what, you guys better do something about this",1
2021,My app needs an update by I have been trying to do so for the past one week without any success,5
2021,This app is a problem i cant transact i try transacting to someone is still on pending up till now im afraid not to loose my money,1
2021,"Worst banking app in history. You cannot setup the app with your visa gold debit card, for new users. Google please take down this app. It's completely useless and the overall app rating is very poor here.",1
2021,"Rubbish, I give-up on this app and the bank entirely, this is essence of having multiple accounts with other banks.",1
2021,The is currently crushing anytime i open 🥺🥺 samsung s21,2
2021,The app has finally opened after you guys worked on it. Though I haven't used it for any transactions yet.,1
2021,Recently having bad experience with the app. Kindly look into the matter,1
2021,"Very very heart breaking. A Pan African bank indeed. You app is next to the least. Response time in the bank OMG. Even alerts drop a day or 2 after transaction carried out.. Well your app needs an overhaul. 1. Transactions can't be seen and understood at a glance,one has to gather from various places. 2. Full Transaction his is even hidden from account owner too. 3. One doesn't receive SMS but is charged for it sometimes even multiple times. Note: Compare with other bank apps and upgrade biko",1
2021,"I tried opening it, but don't know my password, even if I insert my card details, it shows invalid addresses.",1
2021,"App not opening on Samsung S21 ultra. Have installed, uninstalled and reinstalled several times to no avail. What should I do?",1
2021,"This appl is so bad, it's disturbing me alot. I know my code pin, but still saying not good code!!!",5
2021,I've been unable to log in my account since after I update this app for days now kindly do something about that please,1
2021,Great app... Great Bank,5
2021,Perfect but assist with update with Template for credit and co,5
2021,Perfect,3
2021,Very useless,1
2021,"Ever since i swapped my phone,i have not been able to log into my bank mobile app with my internet bank log in details. I have visited the bank severally but was told your bank is upgrading the system or so..FOR HOW LONG??? ECOBANK IS A DISGRACE!!!",1
2021,I've not been able to use this app on my Samsung A32. Even after sending mails and chats with the bank. This is weird to me.,1
2021,Any time i try to withdraw it appears that i should check my internet connection,1
2021,Tribble my apps would not let me to logged in I can't get access to it I don't know if they know how many people live relayed in online banking,2
2021,Fantastic application,5
2021,I have an account with ecobank and I'm trying to use the mobile app but each time I enter my name it say name can be found or my details doesn't exist kindly help please,5
2021,So good,5
2021,Finally you guys worked on the App and gave us a better app.. The app is working fine now.. Thank you so much for it.. You can download now and enjoy..,4
2021,"An amount has been sent to me but it has not reflected in my account, why???",1
2021,Please I can't redraw money from my account to my mobile money,1
2021,Perfect,5
2021,"I have not been able to use this app. Once I input my pin, it refuses to take me further. It just rolls and stops. Please the bank should look into this.",1
2021,Very good,5
2021,"My experience with the app is very disappointing, the app does not smartly adjust to the settings of my screen. If I enlarge my phone's font, the app can't display the figures when using it. Pls quickly make a through update to your app, it's giving bad experience about your banking services as whole. I'm one of the most disappointed clients.",1
2021,I thought UBA app is frustrating but mehn you guys win hands down...just go back to the analog age because Ecobank is not ready for the digital age even if it's starring at them..the incompetence leaves me speechless..ordinary mobile money transfer I have been experiencing difficulties for the past 2weeks..see eh you guys deserves a -minus 1star review.,1
2021,Why my mobile app is not set my profile was not found why,5
2021,Good,5
2021,Not yet. Cant even download. Terrible.,1
2021,Very nice and good app,5
2021,Now a trash,1
2021,That is good ooooo 🙏🙏,1
2021,In this computerized age ecobank can't get ordinary app to work. Its shameful,1
2021,"I created a virtual card, not only could I not make any more transactions when I deleted the card, my funds there were gone.",1
2021,Can't just log,1
2021,"Very useless bank , can't even top my online wallet with OTP , wt if someone is in emergency stat ,your bank is useless nd am closing it right away, worstes bank ever 😡😡😡🤬🤬,",1
2021,"I so enjoy this internet banking app very good, please just continue a good job thanks",5
2021,My banking activities on my palm from my comfort zone,5
2021,Simply perfect👌🏾,5
2021,Please how can I transfer money to other African countries,5
2021,I wish I am opportuned to rate less than a star Since I changed my device I've been finding it hard to login on the app,1
2021,Very useless app. Can't view account balance. Updated: 5th time updating this app: OTP takes close to 2min before coming. Which gets expired. SHAME ON YOU ECO BANK. LET'S REPORT THE USELESS APP TO GOOGLE.,1
2021,"Couldn't even sign in, I thought it was my phone then, but I got a new one and it still same results I got work on your app please",1
2021,I really love this app ever since I started using it. I've had an xpress account for sometime now but recently opened a savings account and opted for mobile banking so the two accounts were linked on the app but the savings account is not reflecting on the app any remedy to this problem please?,4
2021,is not working,1
2021,Good,3
2021,Am really finding it difficult to access the services in the app. It keeps telling me number not registered wirh us. How can i forget my own number?,2
2021,So good and easy to use.,5
2021,I am not at all impressed. Almost a month and yet nobody has been able to help me on board. Sigh 😕 😞,1
2021,"I transferred money to another bank from my Xpress account this morning,the transaction failed and the morning hasn't been reversed since 5.22am",1
2021,Perfect,5
2021,It's pretty cool,5
2021,"Vraiment nulle comme application. Impossible d'avoir le service client, robot mal intégré. Je me demande wuel est ke niveau d'étude des informaticiens labas, etc...",1
2021,"Nice app but ""Your activity"" screen should be passworded immediately. Displaying someone's financial transactions once the app opens exposes us to alot of danger and gives people who holds your phone your transaction overview which is very dangerous.",4
2021,"Une fois que je vous interroge sur la disparition de la somme qui était dans mon compte dont je n'ai effectué aucune action, vous n'y arrivez pas à répondre à mes questions, et vois affichez le message '' avez-vous une autre préoccupation...''",1
2021,"Couldnt activate the app for almost 2weeks i then went to a branch and was tild to download a new one which i did and things got worst as tge app jeep telling me there is a mismatch with my mibile number, now am stuck but git an uption to dich the bank entirely",1
2021,Very good,5
2021,Excellent,4
2021,The app is East to use,5
2021,Splendid experience.,5
2021,I try to install for more than four days now i could not,1
2021,The app works fine but the fingerprint is my issue. Any time open the app I have to set it up again before I can use it to process transactions. Fix it now,3
2021,User friendly,5
2021,They've tried in upgrading,3
2021,"This app is frustrating, I have been trying to log in but I never get an otp, I have gone to the bank several times but they can't do anything about it. I hate this bank so much.",1
2021,Super💥💥,5
2021,I love this app alot,5
2021,It was so nice,5
2021,Very good app. Easy to use. Best out of the 3 different banks app I have used.,5
2021,Normally takes long to open the app.,2
2021,Good,5
2021,Good and fine,5
2021,It's annoying I can't even login with my card .I have downloaded this useless app more than three times this week.,1
2021,"I changed my phone, and logging in to my account has been a headache. Always telling me to enter correct card details.....what is all this now??? 😫😫😫",1
2021,Good app they were able to rectify the fault,1
2021,Couldn't tranfer funds onto my mobile account and transactions performed weren't seen on the app.,2
2021,"The app is good to go now after updating some minutes ago. My candid advice to Ecobank you should know you are not doing anybody favour my making sure your system works and God knows how many have left your system for another proactive and proficient system just because of this failure. You can do better than this and remember you said you are a "" Pan African Bank"" always walk the talk.",3
2021,I can't create virtual card anymore because I have reached my maximum limit meanwhile none of it was created successfully. I had a problem with funding the 3 virtual card now I can create again. please solve this issue for me,1
2021,After I login with my password and it requested for internet banking which I click it but still yet telling the detail I provided is incorrect...what a useless app,5
2021,Very reliable,4
2021,"I think the issue I'm facing, everyone else is also facing same. I've been told I'm locked out of the app for putting an incorrect pin (which I didn't). I tried resetting my password but it was another whole issue. What was supposed to be waiting for 5 minutes for me to try again has now turned into days!! I'm unable to access my account now and very frustrated!! The Rafiki assistant was practically useless when I attempted contact. We need actual individuals to solve our issues, not an AI bot!",1
2021,This application is very damn... It cant even transact... Eco please kindly decommission this application if it's not efficient,1
2021,"It's just noneses, bank doesn't have mobile bank at all. Noneses bank",1
2021,Very slowly in downloading,1
2021,"I WANT TO SUGGEST ECOBANK UPGRADE THEIR SERVICE BASED!..AND THEY SHOULD DO IT FAST , CONSIDERING ECOBANK RECENT PARTNERSHIP WITH SWIFIN!. ALMOST THE WHOLE PAN AFRICA IS OPENING AN ECOBANK ACCT!. TO ENABLE THEM USE THEIR ECO 6 LUMI AKL CURRENCY VIA ECO BANK!.. SO ECO BANK BUCKLE UP AND DON'T DISAPPOINT US WITH BAD SERVICES!.. YOU WILL SEE AN INCREASE IN DOWNLOAD FROM NOW ON!.. Considering the rating on the app as at today 2.7..is very poor for a pan african bank!.. WAKE UP ECO BANK PLEASE.",5
2021,I would give this a 5 star but the feedback I see here on the update is discouraging.. Ecobank please do something about it before you lose a lot of customers..,2
2021,The fact that your replied to my comments I will try to wait a get a good result.thank you🙏🙏,5
2021,The app has not been working for a while but now it's working just fine. Well done I wish it had the option to increase daily transfer limit like other banks do.,5
2021,It's was so good... and faster nice one keep it up.,5
2021,I am unable to log in with my fingerprints since I updated the app,2
2021,I gave 3 star because I admire the app and I love the transaction process but my main concern is why can't one login successfully when the app is uninstalled and installed again? I enter my card details but it's saying the card is not valid even when I try using online banking details it's saying credentials is not correct. I think that should be fixed immediate as it is really frustrating signing in.,3
2021,"This application is very useless, its the worse bank application I have ever used.. I have uninstalled it several times just to enable it work and now its saying my profile is blocked. I can't access it. The worse it even the bank is not opened and no money in the ATM terminals. Very poor management.",1
2021,I like this app bcs is verry nice,5
2021,Very terrible. I tried logging in with my Verve card but I could not because it said my card details is not correct. Help,1
2021,The app is very useful.Thanks,4
2021,Why is this app so useless? I can't log in.,1
2021,D most stupid bank in Nigeria. Nothing about ecobank is working. Poor customer experience. Plz cbn should plz turn ecobank to microfinance bnk. I rate it 0.0000000000000001,1
2021,Very useless app telling me that my data is not correct,1
2021,"It's frustrating I can't transfer to other Ecobank Africa initially the error message was invalid account status and now it has change to internal error After updating I have using the app and is working well, till recent I can neither access my virtual card nor create a new",3
2021,Nothing about eco bank app deserve a star just that i cant find half star to rate the app. Frustrating app. When will it ever ugrade ?,1
2021,One of the worse app that have ever existed since the creation of apps. And the badest (if there is any word like that) among Nigerian BANK APPS.,1
2021,"With a stable network, it works nicely.",5
2021,"Eccobank app is one of the best bank app. Reliable, fast transaction etc",5
2021,"Bad bad bad don't waste your time and data dowloading this thing, it is a useless app",1
2021,Very useless bank since no credit nonsense worst bank in Africa,1
2021,"My brothers and sisters If you want to lost your money then go on download this money stealing app, I have call their service number 3 weeks now they are not able to help there block my account and now they not even answer my calls too, don't download this you will get your money lost and they won't help even bit whenever i call them they correct my details and told me we will call you but nothing, right now I won't call them again my job is to make sure you won't put yourself in danger, please",1
2021,Good 4nothing←,1
2021,Fantastic,5
2021,Easy to use and you quickly get access to your account very quickly.,5
2021,"I was using this mobile app but as it stop providing me with transaction details, I decided to uninstall it and reinstall it to see if I can find solution. After reinstalling the app, I was asked security questions about the hospital I was born, village or town and my native name to validate it. After I input everything, I was told it was incorrect and this frustrated me so much, I decided to check out on other Ecobank mobile banking apps and give them a trial, and my account is blocked now.",2
2021,Good,4
2021,"Nah! Complete waste of time. Giving me the wrong account. I didn't ask for an express account, yet its showing me express account.",1
2021,"Nonsense app, my 69mb just wasted for the 4th times.",1
2021,I was unable to login even with card and mobile banking details. This app is not worth downloading,1
2021,great,5
2021,Dope,5
2021,"Can't even log in..they keep on saying ""we are processing ur request"".... Please kindly fix it",1
2021,Sound,5
2021,"Am having issues for the past 5days,trying to connect my account but authentication keeps failing severally, don't know why and what to do next",1
2021,"I waste my data downloaded this useless app, i can even register with the app it telling me network connection refused. You guys should go and fix the issues as soon as possible if you want us to be continious used this ecobank.",1
2021,"I still wonder why Google playstore hasn't deleted this app after all these complaints. It's been one year since last I used the Ecobank app. My ""offense"" was that I changed my device. I've tried to sort it both online and on-site (i.e. at a branch) yet the problem still persists. Other banks are doing well with the new features they're adding to their mobile apps but Ecobank is here, struggling with the basics of things. It's your app developer's consistency at incompetence for me.",1
2021,The app has been just okay... nothing spectacular. The fact that one has to wait so long for balance to update after crediting is frustrating esp in times of urgency. Pls note,3
2021,"Am so disappointed, have downloaded this app four times but it's still telling me that the information I inputed are incorrect, it's fustrating and annoying, please tell your app developer to fix or correct the anomaly thanks.",1
2021,Nice,5
2021,"I installed the app, trying to set it up, I clicked on forgot pin, is not opening.",1
2021,Good app,5
2021,The most useless app i have ever used in my life. Is it that the information on the ATM card u people gave us is fake or what?,1
2021,"I've gotten my ATM card since last two months and it's not verifying it on the app yet, writing authentication failed(many times) Please upgrade the app with the new Verve issued ATM cards🙏🙏🙏🙏",1
2021,"The uselessness of this app is something else. For months now, it keep telling me that my profile is temporarily locked because I entered an incorrect PIN, (which I didn't) and that I should wait for 5 minutes to try again, blah blah blah. U Up till now, I still cannot log in or use the app. This is horrible. I need you guys to fix this.",1
2021,I love this app,5
2021,Sometimes i'm unable to transfar money to my airtel mobile money account .,2
2021,Am trying over how many days now to active my mobile app since and it is not working up till now,5
2021,Why is the app not working Like it is really frustrating is there any other app one can use than this ecobank mobile app It keeps saying the information not correct M tired,1
2021,Now inn,1
2021,It always gives me thoughts time to do the first configuration when installed in a new phone... why,3
2021,"I wished people will be sincere about their experiences on this app. A banking app that does not track transactions done outside of the app is useless in my opinion. Transactions on other banks ATM, POS are not tracked on the app.",1
2021,The most useless app ...always has troubles loading money to prepaid cards and takes weeks for refund to be done..Don't download,1
2021,This is not a good app. I can't even log in again they keep telling check your network all time when my network is find and at 4G. I'm still told to check my connection.,1
2021,"The most ever Terrible app bank is Ecobank app, I'm very disappointed as a new customer, I've not been able to use it since I created the account, I've been wasting my time following up at Tesano Branch and I'm not getting any sensible feedback. As a new customer I can't even check my balance, what a hell. Poor service at Branch and poor customer service on toll free numbers they don't even respect customer when talking to them on phone.",1
2021,Good,5
2021,"Bad...I tried signing in from my new phone but after I entered my pin a new screen appear to answer some security questions, but I started getting this weird dialogue that I have not answered enough security questions so I should do so at set up page. Meanwhile I have not select any questions yet",1
2021,Thank you for fixing the log in problem. I didn't see the new upgrade but I noticed someone talk about it. So I uninstalled and reinstalled and everything's working fine now.,5
2021,"For three days now I can't get any access into my app, always not available please try again later. Why?",1
2021,Seriously 😒 this is very annoying the app refuse to connect with my debit card and even the we chat is not even work I have been trying this for months now and the app is not even connecting,1
2021,"The app Ecobank don't show my account balance. Right now, noonr can sign in the App I reset my phone. I can't activate my app to my account. an Ecobank agent reset the credentials. When I connect it does not work and I receive an email that I connect successfully.",2
2021,Ecobank is really frustrating and very inconvenient! For months you guys can't solve the issue with your mobile banking app. All you do is ask for upgrade and the outcome is still same. Its a shame really 😕,1
2021,You guys are so annoying. Difficult to re activate the app,1
2021,The worst app and customer service in the world. Don't waste your time.,1
2021,"Even I have the strongest internet connection the app of ecobank here in Rwanda can't work anymore, how useless is this app! Before you tell me to screenshot the error section, download yourself this app and try to use it! Later you will tell me.",1
2021,"Can't you make it such that one can also transfer from momo to the ecobank account. Again, you could make it possible to move cash between other banks and ecobank, not just transferring from ecobank to other banks.",1
2021,"Please this is not responding,what should i do.",1
2021,It's said my profile is locked because I entered incorrect answer too many times nd I didn't answer any questions,1
2021,Very poor,1
2021,This App should be taken out. It is so frustrating. Nothing is working since November 8. I have been trying to make a transaction with no success. I had to uninstall and and re-install with no success. I am now getting error' message.,1
2021,Awesome,5
2021,"Great app, but it keeps telling me no internet connection when I want to transfer to MOMO... It has been doing this for the past five days and I need the money urgently! What do I do?",5
2021,Eco bank are one of the best banks though the challenges are general I have been using mobile app for some months before I misplaced my phone I got new phone and try to login and i am not able to do that ... From incorrect password to no internet connection... I wept!,1
2021,The best costumer friendly app,5
2021,"Mtsww, I opened account with ecobank, i collected my ATM CARD and want activate mobile app but it tells me the card detail is incorrect while it is correct. Since yesterday I have been trying to activate and transfer ybe money to my brother who is in need of money but it couldn't. Today early in the morning like 6 o'clock i went to ATM MACHINE to transfer him the money but it still tell INVALID TRANSACTION. Gaskiya banji dadi ba and I regret open account with you and I will never continue using",1
2021,What is in the app that the size is 72mb?,1
2021,Honestly I am tired of Ecobank already I cannot verify my card and sometimes when I use my ussd code to get airtime it keeps telling me wrong code I am tired of this useless bank always disgracing me What the hell is wrong with the bank They don't even deserve one star,1
2021,It good,5
2021,Nice app,5
2021,"After the update, I was able to login easily. I must say, not a bad experience anyway. However, the bank should look into creating a small ticket loan or payday loan, like other banks have, for salary earners to be able to access in case of emergency. Thank you!",4
2021,DO THIS APPS WORKS FOR SOUTHEAST ASIA COUNTRY ????? PLEASE REPLY AS SOON AS POSSIBLE 😭😭😭😭😭😭😭🙏🏻🙏🏻🙏🏻🙏🏻,1
2021,For transactions trust eco bank,5
2021,Good,5
2021,Is this app even working? I can't even sign up😂😂😂,1
2021,Good,5
2021,Yet to prove it s useful ness,5
2021,This app has really made things easier especially in transfer of funds and purchasing airtime.Excellent App.,4
2021,"It was working well until the next update. Now I uninstalled since it was not up to date with my transactions, and it couldnt refresh. I've been trying to install again but it's not working",2
2021,I have a problem with my virtual card I can't delete it or top up . It's very bad,1
2021,They have Improved. Good App ..,5
2021,I have been with eco bank for almost 17 yrs now,5
2021,Stupid bank stupid app. Please refund my money back to me i beg you.,1
2021,Cannot log in for the past 3 days. Uninstaller and reinstalled and it's same issue! Come on!! How long should it take to fix the bug???,1
2021,"I have been cut off from the this service over a year so, I won't it is now",5
2021,I received money from momo and still yet it is not reflecting why... Willl o be arrested before it will reflect,1
2021,"The way you people are deducting my money in the name of unnecessary charges, na God will punish you all Thieves",1
2021,The apps is messing up big time,1
2021,Why i my always over debited and there is no way to chat u people up... What kind of fake bank are u people turning into?App can not also be used,1
2021,It's so fantastic app...,5
2021,They said my profile is locked have tried severally but still can't access the app,1
2021,"Good app but software engineers should work to improve the services,!",3
2021,"Please i want to Ask, is your Mobile App not compactible with Huawei phones??Cus all the app downloads are not opening, whats really happening",2
2021,Nice 👍,5
2021,"I am unable to reactivate my mobile bank app on a new device, i get a message that my card details are incorrect, however, the verve card details i input is correct",2
2021,Johnny Ekemini Aniekan,5
2021,"This app is very useless....even after I have updated it with 32 mb worth of data I entered my pin and there are telling me it's incorrect...ok I now click forgot password,I was asked to login my card details after that there are telling me that it's incorrect,this is the third time am trying this all to no avail... Eco bank has attain heights that's more than this rubbish....upgrade this app or take it out of the play store",1
2021,"Hello, pls I bought a new phone, and I downloaded Ecobank app, I sign in with my phone number and my password, but it keep asking me username and password, which I don't know, pls I am not in Nigeria presently how can you help me pls",1
2021,App does no longer work since I updated my phone to Android 12. I dont understand how a phone update will render your app this useless. This is very frustrating.,2
2021,"What's wrong with the app ? All of a sudden, it stops working. I can't open the app despite trying several times to install and uninstall it.",3
2021,Good,5
2021,Worst app ever,1
2021,"I have downloaded this app about 4 times in the space of a year, and each time, I am unable to login with my Verve card. Same Verve card Ecobank forced on me. I had a MasterCard that expired, and I intentionally didn't request for another, 2 years later, a Verve card was made without my consent. I then requested for another Mastercard, and a Verve card was made the second time. Now, I can't use the card details on the app because Verve is not acceptable on the app. Mahd oh!",1
2021,The app has been excellent. The only complaint is how it stops working once it requires an update but I'm sure safety issues may be the cause of that. The new automated assistant may respond quickly to questions but it is not helpful overall. I spent more than 10 minutes waiting to be connected to a supervisor because the issue cannot the resolved by a bot.🤔 Go figure,3
2021,"Very slow, no transaction history",2
2021,Excellent,5
2021,Why is it always saying my profile is not found whenever I want to open my mobile banking app account,1
2021,Can't activate tbs app,1
2021,It not a good bank,5
2021,I can't log in with my internet banking details. A lot of things to fix,1
2021,Pls i dont understand this is the third time I'm uninstalling this app and downloading again. It telling me i didn't reset pin in the given time and i went to bank the customer service said they can't reset pin now. Like who does that i want to use this bank for my business and it giving me hell lot of isuess. Pls you guys should look into this pls,1
2021,This app is only useful for buying myself airtime. It won't let me send money nor buy airtime to other numbers. Even sending money to the mobile doesn't work,1
2021,"Very annoying, can't even register with my card details.",1
2021,I love this app.,5
2021,Perfect,5
2021,Please how do i up grade to the new version.,3
2021,You guys are spoiling ur banking system poor banking method,1
2021,"So much complaints about the app. Is it functioning well now? I am about to install and activate my account that I haven't used for long, but I am scared with this reviews here",1
2021,"I cannot seem to transfer money to my Vodafone momo and purchase airtime, it is quite inconvenient.",1
2021,"I can't log in to my account, the app is not opening",1
2021,"After updating the bank app I can't even use the bank app any more, telling me that my credit card number is invalid",1
2021,Nice apps,5
2021,Easy to use and navigate,5
2021,"The has been has been working perfectly for me, until this morning , it's simply crushing on start up. Is the app not compatible with the latest android OS? I just updated my phone to the latest.",5
2021,Very Good,5
2021,"I have just gotten another phone, but tried to instal your app and log in my details but it shows that check your internet connection yet i have data bundles. Its now the 10th time when am installing and uninstalling.",1
2021,Worst bank I have ever known the app function is 0 customer service is 0 and money will be withdraw from your account without making transaction they will reply here by saying please email us at there useless mail the the won't reply you useless bank,1
2021,Unable to download the app,1
2021,Excellent in reversal of failed transfers.,5
2021,Ecobank why did you lock my profile And ask me to install the app again but still same thing,1
2021,Great mobile banking app. Great to manage accounts in many African countries and currencies.,5
2021,I want to install this app,2
2021,So cool,5
2021,Is this app ever going to work. Am even thinking of moving to another bank. 5 months now i cant even use it,1
2021,"Mmmm more work needed on this app, can't even log on.... Keeps saying check internet connection when the connection is just fine.forced to uninstall",1
2021,I need upgrade,5
2021,Best ever app.,5
2021,Good,5
2021,Can't login even with correct details. Now reading through reviews from other users it's easy to see that most people have not been able to login to the app and this has been happening for months now. Are you guys ever going to do something about this? What's the point even having an app that probably over 90% of your customers can't use? In this digital age for that matter. It's just incredible,1
2021,"Before, I thought the problem of failed transactions was with the app alone. But when also used the USSD code, they said my account is dormant. I've opened an account in less than a month and topup with money and you're telling me the account is dormant. Is that how you manage people's funds. This is really terrible.",1
2021,I love the banking system of this institution but I hate the limited virtual cards issue,3
2021,Very convenient to use,5
2021,Ben trying to download since yesterday n it's saying pending haba 😔tired,4
2021,Great,4
2021,Easy to use,4
2021,"Ecobank, never try to play game with my account, why are you deducting Gh21 every month from my account..... A lot of people told me you people are fraudsters but i couldn't believe it...... I Now I know....",1
2021,I have been trying to download this app all yo no avail. Have deleted some apps and cleared off cache just so i have enough space yet it still wouldnt download. Please what could be the issue?,1
2021,I can't log into my account. For about 2 months now. Anytime I try I am asked to answer some security questions and after answering them I get the notification that there is an internal problem so what do I do now. 😤😤,1
2021,"Very useless App. Have made a transaction from my wallet to my xpress account and still has not reflected. When I try refreshing my balance, they tell me error updating balance",1
2021,Good customer service,5
2021,"This is the most fantastic and transparency application, if one understands how use it or how it work. Since I download this application I am never worry about my account. For those who are commenting that this app is the most useless app the have ever come across with, I am saying that, those discretions are for them, but not for this application. This app is useful and and it's the most of all.",5
2021,This app is not working at all since one month now I have being having problem with it they will ask for the card details which I did but they are telling me the card details is wrong ecobank is a useless app,1
2021,"The best online banking app, this app is realy workig 100% those of you who said is bad should check on your registratiin verry well,",5
2021,Iko BA,5
2021,12/2,5
2021,My encunter with the eco app is in explicahle with mordern banks,4
2021,Very easy going Application,4
2021,"Ecobank you really need to wake up. I can't activate with the verve card given to me at the bank. Other banks it is just straight forward process. If it is possible, I won't give a single star. Check your app pls",1
2021,"I have been trying to register but it keep saying my card details are wrong. more over it says my app was locked because I entered incorrect pin many times, I have never used the mobile app before",1
2021,"So frustrating haba,how long will it take for you guys to work on this app. You people are really stressing me i swear with ur incorrect app. I will put correct details on the app and you would say incorrect , if there was a way i could dash you people NO star I would do it",1
2021,I didn't see this app to use,1
2021,"Am finding it severely very difficult to activate the Mobile App. So annoying. If there is something as quarter star, that's what I will give this App",1
2021,Nicely done,5
2021,The best mobile banking app in Ghana. It has all the features you could ever thought. Comprehensive security feature and simple end-user layout.,5
2021,Why i am not receivee code for My app,2
2021,Not able to register with internet banking is wrong.... Flaw !,1
2021,I can't even login In my own account smh🤦🏽‍♂️,1
2021,I changed my phone and couldn't install it on my new phone.,1
2021,Great,5
2021,"I can not process my app, I typed my country and card number, expired date and cvv no. It will end up saying , I can't process the app due to incorrect information.",5
2021,"This app is as good as useless, since I got my ATM card, I've been trying to have access into the app but I keep on getting the message ""dear customer, we could not process your request with the card details provided, please input the correct card details"". For over a month now and I've gone to complain at the bank and they said I should forget about the app🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️",1
2021,This app is very good,5
2021,Great app,5
2021,Love it,5
2021,"I dont have debit card ,how do i activate my account",5
2021,Mashallah,5
2021,Good,5
2021,Good,5
2021,The application is helpful to me and my family,5
2021,Conveniently and helpful,5
2021,"Dear customer, we could not process your with the card details provided. Pleas input the correct card details. This all i get when i was trying to register with the app Eco Bank! What is wrong now Remeber that what you lost easily may be find easily",1
2021,Good,2
2021,"I'm highly disappointed with this useless app, this foolish app told me my number is not found in mobile app",1
2021,So good,5
2021,This app is the worst mobile banking app I have ever downloaded. It keep declining my card details 💔💔,1
2021,"Very worst bank, useless network, useless app developer, beem trying to use this app for 3 months have been unable to use it i just keep wasting my time to update it and it can't get past my atm detaikse login",1
2021,"I have issues on my mobile applic ation,,,I can't enter the mobile app is asking me my atm card,,,is expires,,,,",5
2021,"My Ecobank mobile app was functioning very well not untill few days back, it started malfunctioning. I even uninstalled with the intention of reinstalling it. Since then it's has been unable to verify my card and its annoying😞",3
2021,"This app is so useless.... The bank itself can't even help matters, they will. Just be giving out instructions here and there 😡😡😡",1
2021,Very poor,2
2021,Ecobank is the most useless bank I have ever seen... I hate ecobank for thiefong my money,1
2021,Worst bank ever,1
2021,The best so far. Just that its a little bit slow at times due to 2g network. But it's the best on the market with wonderful features.,5
2021,It very good and easy to use Online transaction such as transfer is also good..,5
2021,Consider upgrading your tech and support team,1
2021,"Very terrible app, for the past two days I have not been able to complete it's verification",1
2021,Zakariya muhahammed,4
2021,"Horrible app. Four months after I posted first review, still can't access the app. Why not take the bloody app down? You people don't even respect your customers!",1
2021,The app is very very bad,1
2021,I can not activate my Mobile number because OTP is not sent to it. Kindly resolve the issue so that i can register.,1
2021,this app cant link phone number to get a pin or password. the app is nt working it should be remove from google playstore,1
2021,The activation doesn't work. It doesn't go to the next stage after typing my pin. The app is really frustrating,1
2021,Pls what is the bank hot line?,1
2021,I hope and hope i get it today,5
2021,Your app is useless to be hobest. You will loose customers making transactions online to other functioning banks. Your app keeps telling me invalid card details upon trying to log in. My friend complained of the same thing,1
2021,"Ecobank is gradually becoming useless now 🤦, starting from the network to the app now. It wasn't so. Don't use this bank unless you are patient with network outrage cause it happens frequently, currently I can't login the mobile app, despite correct details. Ecobank simply useless to me now.",1
2021,"The best app ever, whenever I face issues I call customer care and my problem is solve, it deserve more than 5 stars 💯",5
2021,I can't input my card details....why?.....this is the worst banking app ever made....keeps telling me my card detaila are incorrect,1
2021,Please i have been trying to open my app but it's showing that my Profile has been blocked how can i validate myself,1
2021,I tried resetting my password But I wasn't sent OTP for the validation,3
2021,You are good,5
2021,"Inter banking issues ( when you enter the account number and Automatically the Name come out that means the transfer will be successful, when the name doesn't appear that means the transfer will not be successfully. Kindly work on that. Apart from that everything is fine .",3
2021,Good service,5
2021,"I can't receive verification code to move to the next stage when ever I try to open an account. The verification code will never come. Am deleting this app, waste of time",1
2021,Very good,5
2021,Good bank For ever more,4
2021,Very good,5
2021,I just downloaded the cant use it y... And my atm details they r saying its incorrect no... Dis app should be taken down after soo many bad review is stil here,1
2021,"You definitely need to download it , cuz its a great app",3
2021,"Good day, my credentials have been validated but I'm yet to see the OTP msg. I've been doing it since yesterday but none...",1
2021,Undating is not working and the bank has been pending my 10.000 for the past 1 week plus now untill you revart my money i won't increase the one star,1
2021,Excellent,5
2021,"Since I changed to a new device I have not been able to log in. After completing the validation process, it will now say ""Waiting to automatically detect verification code sent to **********(my mobile number) but no code is received. I keep clicking resend code but it doesn't come",2
2021,"Foolish people making Foolish app At first Ecobank mobile app was the best mobile banking app , but now is the worse, I bought a new device when ever I downloaded the app and it gets 99% time to install, then I gets started to 0% again, so I try downloading the Ecopay app and that didn't restarts it got installed, your developers are not serious, when I also tries to use my virtual card you tell me invalid card how ,how, I will withdraw all my money and I will delete the account ,simple",1
2021,Great Apps,5
2021,Good,4
2021,Is so easy and convinate to use... You still have to go to the bank if you have any money issues using the app is useless. Is so much better than using ATM with POS issues these days.,4
2021,Friends allways convincing me to join the ecobank,5
2021,no loging in. Very useless,1
2021,Since a month I have been unable to sign into the mobile app with my card details. I keep receiving a message that it can't be completed as the details of my ATM is incorrect. Ive gone thrice to one of your branches to make complaints yet it's unresolved. This is frustrating and disappointing,1
2021,The app is so so perfect,5
2021,Good,5
2021,Great...I love this app ...but it gets a bit complicated at times..,5
2021,I've been trying to download the app but its not working,2
2021,Great,5
2021,It's very nice transacting with this online Application.,5
2021,"Hi, please... I have been trying to transfer since 5 days ago and to now I'm facing the issue.. I think the app isn't working well for me these days. Please do the best to solve this issue.",2
2021,This app deserves less than 1 star. Very disappointing. Loaded money from my mobile wallet but it still doesn't reflect on the balance of the app. And all the agent from the bank could tell me with all his aquired 'knowledge and exteprience' was that it's from either my network or data. Seriously. Very useless i must say.,1
2021,"Kk,k,",5
2021,"Very, slow",1
2021,Easy and convenient,5
2021,I have been trying to access the app for weeks now And i keep getting Dear customer we could not process your request with this card details.please kindly provide the correct details Gosh its so annoying Worst app ever just wasted my data,1
2021,Good for my liking,2
2021,Please help me See all the time am trying to open the app you are not answered enough security question set,1
2021,Ecobank mobile app is so annoying. Am considering to just abandon my account since i cannot use the app. I regret banking with you because of this issue. Why not learn from other banks,1
2021,Can't sign up after installing.I have tried several times but still the same,1
2021,"Worst bank in Africa, over 3 months trying to open this damn app. Pls fix it",1
2021,Nice App,5
2021,Can't revalidate my account on new device,1
2021,"Since I downloaded this app on my new device, I have not been able to use it because it keeps telling me incorrect card details despite putting in the correct card number. It doesn't even merit half a star for this has been going on for months.Worst app ever",1
2021,Transfer of money is fast and easy BUT buying of airtime is a big risk especially buying to other phone numbers. Most times it doesn't get to the person's phone line and you will be debited.,3
2021,Excellent app,5
2021,Best bank application so far in Nigeria,5
2021,Excellent,5
2021,"Very very helpful, efficient & functional. Can pay from my Ecobank Account To other Ecobank Accounts, Other Bank Accounts, Momo Numbers, AirtelTigo Money & Vodafone Cash Accounts, etc etc Highly Recommended for Efficiency, Reliability & Convenience. No need to travel through traffic, etc to the Bank Building. Regards.",4
2021,Great,5
2021,Good experience,5
2021,Good,5
2021,This people have taken my money and again locked my account too I don't recommend this bank for anyone 😡,1
2021,Can apply virtual card,5
2021,Good,5
2021,"Ecobank, is gradually getting a reputation of leaving people stranded. I just did a transfer of 350k to my own account but I can't use the mobile app for anything. Not everyone has the luxury of walking into the nearest branch as not everyone lives in Nigeria. The aim of this app is defeated. How do I explain that I have the cash but can't use my app. Its crazy! FIX this already!",1
2021,Great,5
2021,Ecobank is very useless... I just don't understand why big business just treat customers like nothing; even this app is so useless that it can't be accessed. This is not right..! Bring down this app!!,1
2021,Well done guys,1
2021,Excellent service,5
2021,I s 2222David and we discuss how we're going to handle the situation around here and there 2,5
2021,Alhamdulillah i feel so happy to use ecobank mobile apps,5
2021,Its not even downloading,1
2021,"For days now every transaction I make is failed. A notification for an app update pops up and after I update, the same pop-up comes again... The transactions still fail but I've restarted my phone and 'updated the app' multiple times.... Please Fix ittttttt",1
2021,Am sick ND tired of d mobile app...for crying out loud...I see no reason any tyme I input mine card details...it nt acceptable...dz is d same card I use in making withdrawal...duo it an instant card...plz dz issue should b resolve...ND attend to....so I will b able to access mine mobile app....tank u....,2
2021,I've been unable to activate the app on my phone for over 3 weeks now. It keeps saying incorrect card details which is actually correct. This is frustrating,1
2021,"This is the worst app I have see, i carried out a mistake transaction that was not suppose to be successful, yet I was debited but later revart. Now i can no longer make use of my ecobank app for any transaction, because my balance is now showing me nagtive balance..is that not funny? and very annoying.",1
2021,Very easy to use. I love the App,3
2021,Good,5
2021,Installation problem,1
2021,There should be option to search for various transactions in account using search button,5
2021,Excellent and perfect,5
2021,"What kind of stupid bank are you guys operating? For months you couldn't get your app to work for customers to login and make transactions, now it's finally working. I can't seem to Connect/attach/link my atm card to my mobile app for hours. It keeps telling me the card number isn't correct, when I have done it a thousand and one times. Main while my account is showing zero naira when I have got cash in it. I'm thinking of switching and using a better and less stressful bank 😡😡😡",1
2021,The worst banking app. It needs improvement!,1
2021,"Dear customer, we could not process your request with the card details provided. Please input the correct card details. This is the error message I get anytime I try to register my card on the app and this has been on for more than one month all efforts made to get it resolved proved impossible, so until I get a solution I am not changing my mind about the one star. Thank you.",1
2021,"The mobile application failed to update and I decided to delete it then install again but it has failed to install, it keeps on rotating. Kindly assist.",3
2021,"Nonsense it gives an option to sign up inkenya after that ,while login in they warn you that they cant access your profile........ Waste of time",1
2021,interesting app,5
2021,Can't download,1
2021,"Was good before but now worse, after suffering for months without being able to validate my profile, I was texted today that I could validate my account with joy I jumped on the app to do so to my greatest surprise it's still the same crop 💔",1
2021,been so nice and simple. no network issues. am enjoying it,4
2021,Can't activate the app...,1
2021,"This app is wack ike seriouly, every since i downloaded this app have not been able to use it, it keeps saying my details aren't correct which is very bad. U guys need to work on ur app , it's so dissapointing jez.",1
2021,"I have been trying to load this app since yesterday, it's not just loding.This is frustrating.",3
2021,"You guys should fix your app, can't get past the verification page, keeps saying connection was refused. Now, it says mobile number record cannot be found",1
2021,Great,5
2021,I like this application but sometimes when i send money the money doesnt get to reach its destination but then i will be debited. I have to wait for atleast a wk to get the money returned...pls do something. Thank you.,3
2021,"It's the amount that doesn't update that is making me vex now I swear down. I hate it, why would you update and your services are worst.",1
2021,Fantastic,5
2021,"I've been trying to reactivate the app on my new device but I keep getting the response that because I'm using a new device, I should validate with my non Ecobank card. I have no other card so I use my Ecobank card details and the response I get is they were unable to process the details given I have to confirm if I gave the correct card details...I've tried severally I'm exhausted",1
2021,"Banner Edited: i can't log into my app. There's a prompt of ""banner"" on it . What's happening? App started working again by itself. I'm not giving 5* because you can move funds from your USD to your ghs account but not the other way around.",3
2021,Good,4
2021,Life draining!!!!.... please run....does nothing.....accepts no authentication code..... everything is a joke and a waste of your precious time.,1
2021,"Please what is going on ,my ecobank mobile app is not working ,i try all i could still no way to login",5
2021,Why isn't it downloading,1
2021,"Collate the data of your ratings, no one need to tell you that this app is not working, period. In this modern day technology advancement, do we have to suffering as customers because of this useless app. How many of of the problems have you solved with your ready made answer of SEND THE SCREENSHOT OF YOUR PROBLEM. IF you can't meet up with with modern day bank challenges and experience, you better close shop and let the world move on. We have seen more than banks gone heaven no fall ooo!!!",1
2021,Since i downloaded this app. I can't sign in on my mobile app.. It's really stressing me,1
2021,If there's Zero star here it'd be very suitable for this horrible app. How on Earth that my card details is incorrect ? For almost a month now i tried to log in several times but it couldn't to be processed. I'm tired of this inept management. Fix this asap or I'd go to where my problem will solve at once.,1
2021,Absolutely frustrating. It does not even recognise the card details inputed.,1
2021,The most frustrating banking app ever created. Why??,2
2021,Trouble logging,5
2021,Good app user friendly great but I have one problem with the virtual card that you can topup but there is no button for withdrawal . It will be very nice if you could include that feature to it apart from that the app is good,4
2021,Excellent,5
2021,What's the problem with ecobank? How possible one can't transfer either through bank app or ussd. Worst app ever,1
2021,Everyone is complaining about the Ecobank mobile app that is not working well for the past three months and the management has not been able to fix the problem but only sreenshots of the problem is what they could ask since all these days instead of checking the app themselves to verify. Is a pity anyway.,1
2021,It always do any of my transfer twice,1
2021,Iam always appreciate this mobile bank,5
2021,"Very poor service I have tried linking my account several times but to no avail, it says successful added only for me to go to the home page and nothing very very very frustrating... Too bad",1
2021,"My experience is totally horrible, i can't link the mobile app to my bank account,i uninstalled it to try again and it's not even installing at all anymore.",1
2021,On a serious note; you guys should wake up from your slumber. Still same old story.,1
2021,Not possible to get my money to another country,2
2021,"Ecobank should forget app stuff, is good three months now i can't log in",1
2021,This is the worst app have never seen including the bank. I cant use the online platform. Y😡😡😡,1
2021,Bless you,2
2021,Have been trying to create a simple online account for weeks. This is becoming unbearable.,1
2021,"Am disapointed with this app for over two weeks now i have been trying to reinstall the app but to no avial even when i was mandated to get atm card first still no posetive result, and that alone make me unconfortable oprating the bank because i can't be going to pos and atm machine before i make transaction.",1
2021,Very good,5
2021,"I wish there is an 0 star. This is a totally washout app. Can't login, can't signin with verve card and currently the bank has no master card to give out.",1
2021,I can't even download this app,1
2021,"This is the worst banking app ever.... I can't view my balance, I can't transfer money.... It keep telling me balance is low....... This bank is a walking dead.... All the developer are suppose to be fired...",1
2021,"Very very Bad App. Not Updating, Service too poor, does not deserve any star",1
2021,Terrible disappointed in this app. I can't take a snapshot of myself to complete the account opening process.,1
2021,I want to update this app but i can not,1
2021,I'm so worried about this app. I tried to reactivate the app. But this is what I have been seeing for the past 2weeks now Your account is temporarily locked because you entered an incorrect pin a number of times. Please wait 5 mins and try again with the correct pin,1
2021,Somehow good,3
2021,"I shouldn't have given any start , what does this mean, I downloaded the app and couldn't activate it using my debit card, so frustrating ! 😟",1
2021,"Argh!!!!! This app is the absolute worst!! Asides unwarranted deductions of my money, I can not sign into the app anymore after updating it. Can't sign in with my internet banking details and I can't use my card either because according to the app ""my card details are wrong"". How on earth are the numbers written on the card wrong? Fix this app already!",1
2021,The app is very good,4
2021,Why is so difficulty for someone to get is username or reset immediately.,5
2021,Ok,5
2021,"So annoying I've got this app for over a month now but I can't launch it, anytime I typed my password it will not go the to the next page. I think I need start making use of other banks",1
2021,"Je viens à la banque pour versement covid, ils disent télécharge l'application Ecobank mobile, je le fais. 2 minutes après ils nous disent ah, c'est plus là peine. Venez a la caisse. 3h de temps nous sommes d'attente, ils disent pas de connections. Ma question : Ils foutent quoi là-bas ces gens ?😡",1
2021,Makes banking easier,5
2021,Bank,1
2021,"I once rated this app 5 stars, but recent experience has compelled me to change my rating to 3 stays. Always unavailable, simple transactions can't be carried out. Pls, kindly upgrade your app, and get us out of this stone -age experience",3
2021,"Very frustrating app, couldn't log in after several attempts after forgetting my pin, I received new pins yet it didn't work, had to reinstall to try again, not sure if it would work .,,. I thought as much, couldn't sign after several attempts, feedback ; ""your profile was not found please chat with us for assistance "" most useless app ever !.",1
2021,Poor setting,1
2021,This is d worst application have ever seen in my life. It doesn't work or open anymore. Even after many uninstall and re installed again.,1
2021,No words to describe my dissapiontment,1
2021,I can't link my e-naira wallet.. I dont know what E-naira ID is please. Is this a mistake or 🐛.,2
2021,"I get an error when ever I try to create a bank account. This is stressful, I have try for a very long time.",1
2021,"The app is not even opening. As soon as I try to open it, it takes me back to my home screen. WORK ON IT!",1
2021,"The app logged me out and have refused to pass card Authorization. It's keeps saying I should input my correct card details. I have complained about this via email to ecobank but they don't see to know what they are doing and also your engineers dont know there work. Ordinary to update your mobile app. It's taking 8months to complete, I am highly disappointed and might leave this bank soon..",3
2021,I don't know what happened. I deposit some money but the balance not updated 😢,1
2021,It doesn't go to the next stage. Always saying no network even when I'm sure that my network works so well,1
2021,"Cant log in, denies all information. Please act on improving the app for convenience and stop frustrating customers. If its not working or cant be improved, then disenable app",1
2021,Have not been able to log in to my account anymore since I've changed my phone despite the fact i still remember all my log in details... I've been expecting verification code for ages no... Infact this has made me choose another bank,1
2021,"The app is just something else, I downloaded the app and after inputting the OTP, I was told that my profile isn't found... It's just so frustrating",1
2021,This is the 3rd time that I have been trying to re install the app it is not working .it just keeps loading. I cannot make any transaction on the app,1
2021,It's an excellent app,5
2021,I am unable to register this app using my debit card..,1
2021,I did a transfer from this app and it's been 24hours and the transaction is still pending but I've been debited. I was almost stranded yesterday.,1
2021,Is not downloading,2
2021,Very easy to access,5
2021,App is getting better with each update I've increased my rating to 3 star.,3
2021,"I have not been able to log in to the mobile app and it's very disheartening,it's slowing me down.",1
2021,The utility bill section is very awful Pls make it accessible and smooth to use,1
2021,I have being trying to activate it... Since i did factory reset on my phone and it has not work,2
2021,"This app is putting me into stress, imagine since I downloaded this app my ATM card has not been verified and the password too",1
2021,Unable to install App,2
2021,Good,5
2021,It really good to use eco bank app 😘☺️🤗,5
2021,Ever since I downloaded the app on my new phone I have been finding it difficult to login to my account. It always say I cannot log in due to internal system errors. And if I call no one will reply.😠😠,1
2021,"This app is really terrible,I av been using this app for a while but never av I used something as terrible as ecobank's app,since when do using any available sim with data to check ur balance become a problem?? I can't even check anything on the app with my glo line except the registered line which is my etisalat,worse of all I av very flexible network on glo n I av been using it for browsing and other tins but wen it comes to this useless app,it's doesn't work!! Even the finger print,fix pls!!",1
2021,"Ecobank is still the worst bank in the world, there workers can't even help at all, customer care can't solve any issues, just to send me OTP and activate my mobile app and my USSD is a problem.",1
2021,Super good,5
2021,"I've been dealing with a transaction lately, I withdrawed from an ATM I was debited but didn't receive any cash. My app was unable to open for me to see why. I really don't know what's wrong with the banking system lately. Please you guys should fix this for because I'm hoping that you will. So I'm giving a one star rating because this situation happened 2 days ago and still no action has been taken. Please fix this.",1
2021,For more than two months my mobile banking app has stopped. I updated it and it is still not working,1
2021,Wonderful,5
2021,Whenever i put in my right infos to log in . It says wrong log in info ... bad app😒😒😒,1
2021,Very useless and unfortunate app I am so disappointed ever since I re installed it with my old one,1
2021,"Ecobank,your mobile App is not working for a long time now and you guys seem not to bother.It's even your response that annoys me the most ""Screenshot the problem and send it to your email"".Do we have to screenshot the problem before you fix it?",1
2021,I have been using this app for over three years without complain but u guys should improve more pls.,5
2021,The most useless app have ever see,1
2021,I love this app because any time I use it I feel comfortable,3
2021,The app is very much useless,1
2021,It's suck it's don't work,1
2021,Its ok but add more features,5
2021,This bank and its app is head ache. Since 2009 till now nothing good comes out ou this bank. E choke.,1
2021,This App is now useless.Can't log in into my account keeps saying failed to log in.Whats boring is I wanted to make an urgent transaction.You wonder whats the app for?,1
2021,One of the best apps I've downloaded so far.,5
2021,This Ecobank app is a mess right now I will soon pack my loads to another bank bank,1
2021,Hello good morning am having issues with my ecobank mobile app is not opening at all,1
2021,Nice,5
2021,High quality,5
2021,Installation of the app is so annoying,1
2021,"For over one month now this app stopped working, I can't sign in my account, I have uninstall and reinstall more than 20 times burning my data. This will be last time I will download the app before I close my account in the bank because this stress is just too much and uncalled for.",5
2021,Fair,2
2021,You are the best and you help alot,5
2021,Good app to use,5
2021,Awesome,5
2021,"App is very poor, been trying to register but they always deny the code they send to me for almost 11 hours now. Very usless",1
2021,Most stupid bank ive ever seen in my life time I give 1 star,1
2021,"These app is not worth it, you can't easily login with another device,you can't reset password no password reset link the app can only be in a country like Nigeria where anything goes,once you login you can never log out which is very bad, everything about Ecobank is pathetic you try chatting with they customer care nothing productive comes out of it they terminate the chat even when you are still stating your query because they don't have solution to your issue I will be complaining to org",1
2021,"You can't log on to the app, when you put your password it does not go to the next stage, it Just stays at the password page. The app is useless. Despite the many complains of users, developers seems to be doing nothing. It is the worst banking app, it always have one issue or the other and the bank seems not to be bothered",1
2021,The app was excellent until now. Now it keeps telling me my phone record is wrong. I've reported the issue via chat...nothing done.,1
2021,To use this app,5
2021,Averagely okay...,3
2021,This app is so frustrating and time wasting I just wasted my mb to download,1
2021,I have updated to android 12.then this app is not working anymore,1
2021,Excellent application!,5
2021,Great,5
2021,Am unable to access my account till date yet no response I have speak with customer Care yet no response..u people re not serious with business 😡😡😡 I regret why I bank with u people .,2
2021,Am still having issues with the Authenticity of my card while accessing the mobile App account. Pls kindly help me out. going to bank everyday is frustrating to access my account on desk.i need to be back on my mobile app account to enjoy my smooth transactions.,1
2021,"Since, almost two weeks that I downloaded the app in my new phone, I have been unable to activate the app using either my correct debit card details or my correct internet baking details. I have tried activation several times and each time I receive this message: ""Dear customer, we couldn't process your request with the card details provided. Please input the correct card details."" I am utterly dismayed and disappointed.",1
2021,Nice,2
2021,Good,5
2021,I love this app and this bank may God continue bless you more this App is very good.,5
2021,"Excellent application. I recommend it to any user. I do all my transaction with it. All customers need to download this app. The performance is highly satisfactory and even the stars are not many to put more there, but to say a perfect app for everyone.",5
2021,Wonderful app,5
2021,Awesome 👌,5
2021,Needs to know why I get deducted when transferring money from my personal accounts to my personal momo accounts? I have accounts with another bank and it's free to transfer from my personal account to my momo number.,2
2021,Very good,5
2021,Banking at my convenience. Safe secure app,5
2021,Wonderful,5
2021,Foolish app i cant login i will give it o stars but take one and update your self,1
2021,Best Banking App ever.,5
2021,No otp is being sent to my phone number and I can't do anything for the past 4 months because of this,1
2021,I can't check my balance either with my pin or my biometric. Please fix this.,1
2021,Very secure App,5
2021,Excellently,5
2021,Seamless,4
2021,Not Happy. I updated and after the app started to failing to process. I un I'll installed and pre-installed and now I cannot even sign in,1
2021,"It sucks when you have tried and tried to launch the app and it won't open. You even updated to the new version and is still the same. But as soon as you launch another bank's app, it opens easily. 😔",1
2021,Since when I downloaded this app I haven't been able to login my details. It keeps on telling me check your connection.,1
2021,Love this company and that's why I'm giving them 5star,5
2021,How.long will.it take you people to send the code I need to enable activate my mobile banking?,1
2021,Slow and unefficent,1
2021,Not fully functioning app. I am not able to create a virtual card from the app despite the promise made to the customers.,5
2021,I'm unable to perform transactions with my Virtual Card for months now. Each time I tried I got a message like ''we are unable to verify your account please contact Ecobank for blocked card''. I contacted Ecobank only to be told that my Vcard isn't blocked. The app also shows that my Vcard is active. Please help!,3
2021,"First I like this app but now, it is one of useless app I had ever downloaded. Almost one month now, I can't log in to the app keep telling my ( we are sorry, we can not load your profile at the moment, try again later) I called the customer Centre more than 4 times still they can not solve the problem. In fact i don't know what is wrong with Ecoback.",1
2021,"Very good app, and have relief me of all stress.To God be the glory",5
2021,"Since I downloaded the mobile app I have not been able to use it, it has been sooo frustrating, I even went to the bank to complain but nothing was done So disappointing.",1
2021,Nice app,2
2021,"Till now I still don't have access to my account, why is it so difficult to register with a new phone? Tried all means, keeps showing me unable to register my profile",1
2021,"Can't be able to register due to ""internal network failure"" please i need to use the app for something ASAP",1
2021,It was very nice,5
2021,Difficult to open the app and more so there is delay in receiving alert.A times Monday it's a no go area for the use of ATM card.,3
2021,"Hello sir/madam, This application Is having lot of issues and I've reported that two weeks ago through your email address but yet no response. I really want to make use of my account am a student and I have money in the account. I actually got a new phone and now I can't access the account. Please respond to my call as quickly as possible please am pleading.",1
2021,Wonderful app. Easy to use and very efficient,4
2021,What's going on with you people please? I can't do any transaction when I'm using my mobile network data plans,3
2021,👍,5
2021,More than bank,5
2021,This app is a bad app. Stopped working on my Huawei honor 8x without any reason. Cant do anything with the app. The app is a wack🤪,1
2021,"I am thinking of changing my account, seriously very frustrating not gaining anything,try to use USSD not possible I installed this application still frustrating, I am a customer for long time, always card authentication failed.",1
2021,Why are you telling me that my profile is not found. Am some how fustrarted here.,1
2021,I really hate this application each time I tried to register its always system cannot process.. Very annoying,1
2021,"I cant register this app on my phone, havw been trying to register more than 6months, have been trying hard to do it, always bring the same issue after my information 😞😞😞",1
2021,one of the Best mobile app,4
2021,"Please, is anything wrong with the app? I've not been able to log in for days now.",1
2021,"Seeing lot's of bad reviews, am discouraged 🚶🚶🚶",1
2021,My own app just open now and I'm trying to login my details it's not working And I don't know what to do Ecobank help your customers,5
2021,Nice,5
2021,I've not been able to register for a while now,1
2021,"Please I have not be able to use my app since last two weeks I updated it , when I clicked to open the it will just be rolling without bring me to landing page , my profile page. Kindly assist with this issue",1
2021,"Ecobank is the most untrusted bank in the world nothing seems to be working I know there reply to the comment will be ""the screenshot of the problem"" what a mess USSD Not working, you hardly take your money without fear of the banking system of 28 working days refound... Zero rate is what i can give you guys Ok?? Enjoy the rate Zero",1
2021,"Why is there no VISA DIRECT on the app again, this have been what kept us in Ecobank over the years now it's gone, Trust me you are really going to loss lots of customers whose based on VISA DIRECT because for now I can only find Ecobank as the only Bank that supported VISA DIRECT in Africa",1
2021,"Really it fails us many times,bcos wen we will need it most it's not functioning.",1
2021,"Actually it very hard to reset the app information,,, like if you forget your logging details,,, how can someone reset the mobile banking details if is your profile is locked?",3
2021,I can't activate my card.,1
2021,"Please eco what exactly happen to your mobile app,since last 3-4month,will cant make a tranfer through our mobile app until will got to the atm machine why this eco,your app is no more working,",1
2021,Ecobank App is just like a scam for more than 2 month im have been trying to login my account but it refused to accept it. And transfer code always fail at any try.,1
2021,I can't even get far in the app after inputting my number it's telling me that i there is a problem. I want to remember my account number i took an account long ago and I want to get back but I can't get activate the app,1
2021,I could not make transactions for the past three days,1
2021,"One cannot register without going to the bank, I have no ATM, but why wouldn't I just register it and start using",1
2021,"Cant log in my details , Keeps telling me i should input my correct details which is already there",5
2021,I just downloaded the app my card is not registering,1
2021,How are you doing today,5
2021,Your services are good and fast,5
2021,Enjoying the service sir,5
2021,It Works Perfectly,5
2021,Helps me in financial issues,1
2021,"J'ai tenté de top uper ma carte virtuelle de 80.000Fcfa l'argent n'est pas mis dans ma carte et ecobank ma retiré les 80.000Fcfa, j'ai demandé assistance plus de 20 fois via rafiki a chaque fois on me dit que l'argent serait reversé dans mon compte en fin de journée, mais jusqu'à présent la journée n'est 0as arriver a ca fin, maintenant ça fais 3 semaines . En plus c'était pour payer 2 commande déjà préparé sur alibaba maintenant les commerçants me prennent pour un menteur a cause de vôtre",1
2021,Very good,5
2021,"I find it difficult to update the new app. I have been trying since afternoon,to no avail,pls do something about it. Thanks.",1
2021,App always having network issues!,1
2021,Good,5
2021,What is the ussd code for eco bank,2
2021,Eco bank app is refusing to update. It keeps rolling and showing pending. Not nice,2
2021,Peaceful,5
2021,"Very stupid app, after downloading the updated version, my phone was validated but its saying my profile not found, I hate Eco bank and its operation",1
2021,For more than 0ne year now i have been trying to registered my atm card through the app it has not been working I went to eco bank branches office close to me is all stories Our system is down we are working on it that is always the reply till now,1
2021,Had I known I would have not opened an account with your useless bank that consume my valuable time. I have been suffering since my first visit to your bank for opening an account. I installed your app from PlayStore for e-banking but It required updating and I did. But now my account has been blocked for no reason.,1
2021,"It's just so pathetic, I've not been able to ecobank app on my pbone. I had to uninstall the app to install it again and it's not even opening. This is so frustrating.",1
2021,Good experience but when I buy credit it doesn't come. And the money is returned to the account after 3 days.,5
2021,I can't re-activate my app on my new device and I was ask to add my debit card which I did but my card was rejected,1
2021,Very Good App but i can't still Activiate it with my correct Debit card detail Why.,4
2021,Fair,3
2021,"this is ridiculous..code has been sent to your mobile phone..NO ITS HASN'T! I've deleted the app reinstalled it many occasions, same thing. it is going on 2months now. it's not acceptable for an international service at this level, as if you've hired junior developers to create the app. I should know as I'm a developer myself. the one star is only because I have to.",1
2021,"I think dis app is d best I never visited d bank for a long time, because all my questions transaction issues is solve through dis app thanks to your Rafiti help assistant services I think u deserves a five 🌟🌟🌟🌟🌟👉💯🆗",5
2021,"This is fraud, i have been scam via this app. This app does not belong to Eco Bank. Google playstore should take appropriate measures.",1
2021,Plz I can't download eco bank mobile app the thing is giving me serious headache.,5
2021,"If I could choose 0 star, I would. I can't just go past the registration page. It's been 3month on trying to get to use the ecobank app in Ghana. The error I get is ""Sorry cannot process your request at the moment."" This happens after I receive the OTP code via SMS.",1
2021,"Please I can't activate the Eco bank mobile application on my phone, it's showing incorrect card details anytime I tried activating it.",1
2021,Your network very poor service,1
2021,U want us to go cashless and u make it impossible for me to assess the mobil app wy.see am not happy at all,5
2021,Very good,5
2021,Having probkem authenticating my atm,1
2021,Virtual card feature not working,3
2021,Am not enjoying the Ecobank app. Too poor.,1
2021,"Better now. Please, make it easy to delete or add other accounts. I have a Ecobank saving account but there is no where on your app to add or remove account. Please, add the feature.",4
2021,"Hello! Please is your mobile wallet working? And if yes i would like to know how to go about it, thanks.",5
2021,"This app is nonsense! Over six months i have been trying to open theobile app with my ATM card but it still not working out,i think this is the worst bank ever! mcheew.",1
2021,Good app,4
2021,Nice app,5
2021,Cant access after many attemps,1
2021,Very annoying app. It doesn't function at all.,1
2021,"Good app, when you have an lssue contact customer care. They will handle it lmmediately.👍",4
2021,Nice,5
2021,No opportunity for {forgot password},4
2021,I keep trying to log into the app with my card details but it keeps telling me that I need to improve the correct card details. It's been frustrating me for weeks now and the personnel at the bank keep telling me to try again because it's a network error.. Honestly I'm tired 💩💩🚮🚮 Worst app ever,1
2021,I find it difficult login in for about two months now.... please what is actually wrong?,1
2021,"Is best app bank in Gambia and Africa.. Easy, simple, not complicated, and very good and useful design... this my opinion from experience..",5
2021,Very bad I can't receive my code.....,1
2021,"Please Ecobank what is happening with your mobile App? Will it take eternity for one to activate a mobile App? What other banks customers are enjoying with ease, you keep frustrating your own customers with your app? I think this is indirect way of saying we should leave the bank. No problem, hence you have no time for us we will look out of the box. By the time every customer leaves the bank, I believe the app will start working properly. Thank you.",1
2021,This app is not even working in my phone. I use a Samsung galaxy s8+ and its not even opening. Last time l was using an samsung galaxy s8 and it couldn't connect on internet. Please improve your app,1
2021,"This is totally unacceptable from ecobank, there is no room provided for transaction limit increase.. At least, ecobank should have provided a room for transaction limit of up to #5m straight away on the new update... Pls, update this feature for the benefit of all",1
2021,Best,5
2021,Good enough. But loading other banks can sometimes be slow,4
2021,I removed and reinstalled my app with this one and it's been a week now trying to get an OTP ....please help,3
2021,Great App! Very reliable & easy to use. I love it.,5
2021,"My account balance is not corresponding with the sms sent to me. The sms is correct, while the app is having shortage of 200k. Kindly fix this",1
2021,I cant have access to log into my account. Please help me😅😅,2
2021,How can I open account with bvn,1
2021,Switched devices and now cannot login on my new device. Keeps saying my card details are incorrect whereas they are have inputed and tried almost 5 times.,1
2021,"I tried severally to login as an old customer it then prompt me to put in my Name, Password, phone number then Master card number, d expire date etc yet i couldn't login. Reason is to verify d authentication of my number at the end nothing shows up. It's not network issue. Honestly, It's very frustrating. Eco bank pls help us to help you. You are loosing your customers gradually.",5
2021,"I don't know what happens to ecobank mobile recently, I bought a new phone and I try opening the ecobank app but couldn't open it and don't know why, so I went to the bank to rectify the issue the security told me for now the app is bad for the past five days now I can make used of the app. Ecobank pls do something about this.",1
2021,You've been providing good services all these while...but please improve on better services....thanks,5
2021,So good,5
2021,I've been having issues accessing the mobile app for months now and was told by your staffs that an upgrade was going on then. I recently when to one of your branches and tried resolving the issue but since then all I get is that my app has been locked... This is really getting frustrating.,2
2021,This not only for the app but also very bad customer care team yet everyday they keep singing customer is priority All none sense I wish I could give 0 star,1
2021,"App keeps getting better, nice improvement Ecobank. 👍",5
2021,Easy,5
2021,"For the past 1 months have been trying to register/open the mobile banking app on my phone it Was saying the service was not available, I tried it today again it was telling me that my debit card details is invalid, I tried using my name and password it says it not correct",1
2021,"Since when I downloaded this app, it couldn't let me in, instead, it was just showing making sure that my connection is secure and nothing else and till now I can't enter",1
2021,I have been trying to use my mobile app but it's not responding... What's really the problem?,4
2021,Great,5
2021,"I regretted updating this app, ever since i updated this app i can't access my mobile app anymore, I can't transfer, i can't check my balance, so annoying",1
2021,Very frustrating!,1
2021,"I can't access my mobile app for the transfer I want to do. I can't put up my bank details here in the public, do you want me to scam?",1
2021,The worst bank app in Nigeria.. So frustrating! It is high time I close my account..,1
2021,Just saves,1
2021,The app is a total disaster because I have not been able to use it for transaction for sometime now. I wish it was still Oceanic bank.,1
2021,Nice and reliable forget the card it ok that way,5
2021,Please i don't know why I can't register the app on my phone it's telling me card details not correct but my card details are very correct cause I input my correct details and I tried it severally but it's not accepting it my card is verve,1
2021,Nice App,5
2021,Good,5
2021,Useless app don't work for about a week. Maybe it's a sign to finally close my account sef useless bank,1
2021,"The app doesn't have option of editing one's name. There is a mistake on how my name displays on the app, and also when I make transfer. My first name was repeated twice, instead of first name and surname. Please how do I go about it? And i also want to know if there is a way to cancel pending transfer....",3
2021,"This app is such a failure. Why not pull it down from play store and get another? Must Ecobank tolerate such a disgrace of an app? Please be wise. This is useless. No user authentication, no OTP sent to registered phone number from day to day. Please be sensitive to our plight and stop apologizing. Do another app and move",1
2021,No security i must say....before it requires password to sign in the app but now....all my transactions are open to whosoever have access to my phone....not cool ...retify this. There should be a prompt of password before displaying main platform for operation as it used to before.... Disregard by 1star...u still remain one of the best...pls retify this problem...THANKS,1
2021,Keeps telling me they can't process my request at the moment whenever I'm trying to create a profile for express pay.,1
2021,The option to create a virtual card never appear on my device .... Okay so I emailed the screenshot of the issue and no response since then... More than a week now,1
2021,awesome,5
2021,Good,5
2021,"This is getting out of hand, have been trying to activate my mobile app with my ATM card since av changed my phone but not going through. I am really fed up",1
2021,Very useless app,1
2021,Didn't load at all waste of data,1
2021,Can't create my virtual card. Very annoying,1
2021,"Dear all, Kindly assist with this error message when tried to lunch ecobank APP on my new phone. Sorry your mobile number record cannot be found, please use a registered phone number. This error message pump up after imputing my OTP sent through the same number. Kindly assist",2
2021,"Is getting annoying that someone can't use the app again to make transection, you have to fix not telling every one sorry without fixing is like you guys don't want to work it fix it, not someone to email u fix it .",1
2021,"Good day, please for the past 3 days now i could not have access to my Ecobank mobile App. It will just be roaming but won't show me my bal. or allow any transactions. Treat as urgent thanks.",1
2021,"I'm editing my review after i updated my app today and i was able to login my account without issues, The only two problem remains now is that; when you make transfer twice or 3-4 times to an Ecobank account, only one or two will enter the account and the rest will be reversed back to the sender, which is kinda funny....and lastly, sometimes when money enter account book balance, it takes forever before reflecting on the main balance for the fund to be usable. I will give 5 stars when it fixed.",4
2021,Very very very bad app I have been wasting my data updating this app but still repeat the same issues impact I'm quitting my acc,1
2021,I can't download the newest app for some days now. Very upset and disappointed,2
2021,Absolutely fantastic. Makes life easier for all,5
2021,"I always use this app, it was really good at first, then, I decided to create a new virtual Card, but, there was no option for that, so I email them like 5 times, but, they always say the same thing, asking for my account number, country and phone number but, I when I send all that, they don't reply again. Please help rectify this",2
2021,The Said that my profile is locked how will I unlock it,1
2021,Thanks to this bank serious 🙌,5
2021,"Why is that after providing my card details, they show we can't proceed that I should put correct details",1
2021,Good,5
2021,Great app,5
2021,I'm unable to complete my app registration..I dont know whats happening,1
2021,"I haven't been able to get connected with my mobile data using the app for a week nw, pls what's wrong. I av Uninstalled, clear data nd cache nd updated with the latest version still not connected. Help out, tks",2
2021,"This could of be a great app but I can't get a virtual card . That page is blank, can't proceed",3
2021,Coo,5
2021,Good,5
2021,Great app and very easy to use .,5
2021,"I don't know wats wrong with this app,when verifying my number it said sorry we can't register at this moment. Seriously",1
2021,"Can't check my account, can't log in, NOTHING IS GOOD ABOUT THIS APP FOR NOW",1
2021,In complete mess for the past 3weeks,4
2021,"What a stressful app, no way to request a virtual credit card like in the past. What happens? I only use ecobank mobile because of the card and now, no way requesting a card.",1
2021,Very interesting app,2
2021,"Am trying to login to my mobile app from my new phone with my debit card but I can't It keeps showing me ""incorrect card details"" Please what's wrong 😡😡",1
2021,What's going on Ecobank... Online banking has been an issue here since 2weeks now ... Is the app not in service anymore instead of wasting data to download,4
2021,"The app is not working I have uninstalled and reinstalled yet I can't go beyond the front page it's really frustrating,I have even call ur customers care yet nothing is done I sent message to dis email yet nothing pls help.",1
2021,It is saying my profile is locked,1
2021,Well you guys are trying but up till now my transfer that i mistakly do to somebody. But up till now nor response from you guys.,5
2021,Great,5
2021,"Bad experience eco bank free my acct what sort of rubbish is dis for the past 1week u seize my money I can't get asses to my acct you remove my money dis I take loan from you people,do ecobank give loan then why all dis rubbish,why will you seize my money and der customers care ladies are very useless ifbu are talking to dem de will cut call on you dat de are working on it since past one week wit my own money dis is fraud no wonder many people are complaining about the bank,eco bank free my acct",1
2021,Eco Bank app is the worst bank app in Nigeria,1
2021,The app is so poor Whenever I type in my card details they will keep tell me that the information is not correct I only give you 1star the app is poor,1
2021,It's not working,1
2021,How can I activate the mobile app on my phone have been trying it since last week it's not working.,2
2021,I'm very upset. For the past 10days I've not been able to make transactions from the app. I downloaded the new version and it was same problem still. How long will this last before solutions are proffered? ECOBANK mgt pls act fast. I went to the bank and same complain from over 50persons. Pls find a lasting solution to help us solve this heck of problems.,1
2021,Eco bank and Polaris bank are having headache. You'll spend money on advertising but you can't invest that money on technology. Your platform is wack...,1
2021,Update is not working and I think that comes with more features too,4
2021,I have been trying to buy a card there but its about 3 weeks till can't access the virtual,2
2021,Wonderful,5
2021,"Excellent, can I use 2 cards on one app",5
2021,"Fantastic, and wonderfully",5
2021,Greatly,4
2021,Great app..l love the technology,5
2021,Great and easy to use,5
2021,Good banking,5
2021,"Very terrible experience, like what's the essence of the app, nothing can be done with the app,upgrade; same frustrating issue.",1
2021,"Please why can't I connect my ATM card to my online banking?. Keeps saying I should input the correct details and I am quite sure, it's correct.",1
2021,"Always couldn't verify my identification and also it bad in the selfie area ,i want a virtual card but not available now or what",1
2021,"The app keeps rejecting my card details. I sent you a screenshot. Work on it. Your customer care at the bank doesn't even help at all, even when I told them the app says I should consider the bank. Attend to my app",1
2021,Poor app. Your app developers are not tech savvy. The experience is frustrating and very poor,2
2021,Good 👍,1
2021,I can't access my money anymore😠😠😠😠 I am still trying to transfer my money but it is showing me pending .......please help me out,1
2021,My app stop working and I call the customer care they told me to delete it and download again which I did still it's not working what's going on I regret my decision to use Ecobank,1
2021,"The worst of it all is bcos the app is not working, I had to go and use my ATM card to do transfer from my Eco bank account wit an ATM machine. I was debited 30k and up till now, the money did not reflect and the money did not return back to my Eco bank account. I have gone to different branches and they said it's network and I should wait 10 working days. Today is the 5th working day from when I filled d complaint form... Up till now... NO SHOW",1
2021,Unable to connect my card since,1
2021,Why is it that I'm unable to log in to my mobile app,1
2021,"Currently having very bad experience,hasn't been able to enter the app for over 3 weeks as they keep writing service not available or upgrade app without any direction on how to upgrade,thereby disrupting my financial engagements;I have to uninstall and reinstall the app,but still no progress;I suggest Ecobank scrap mobile banking as they are not ready yet",1
2021,"I dawnload your mobile app, i follow all the step for activation but up to now i did not receive the Otp that you say that you sent it to me. I want to know what was problem.",1
2021,Can't access my account,1
2021,"This app not working, i Cant do any transaction on it, even on a 4G phone.",1
2021,Good,5
2021,"I can't still create a virtual card! There is no option for ""create virtual card"" is the virtual card only for people in Ghana?",3
2021,Ecobank Mobile App is a disgrace to Ecobank. The back-end staff are so incompetent. This app is a low budget app coming from a so called Pan-African brand. ..................,1
2021,I cant store it on my phone,5
2021,it great,5
2021,WORST BANK EVER😠......Bad experience at the bank and bad experience on the app.😠,1
2021,"Since July 2021 I can't activate the mobile app on my new phone.. its either no service or update, which I have done and yet I am still where I am.. now it says it is locked 🤷 I am tired",1
2021,Trying to sign in since the past 2months ... telling me service not available now it's telling me my card details aren't correct ..,1
2021,The App is Okay! However is their Customer Service That needs a total Overhaul!!! Urgently! Suggestion: I also work in Customers services ...so I know what I am talking about..you can do an in-house survey for your CS team to evaluate their Customer Service Sense and awareness! This will reveal areas where you need organise retraining for them. Cheers,3
2021,Its been amazing using the app,5
2021,Nice and easy to navigate,5
2021,For the past 3 weeks I have been trying to access my account through app but not responding. I have uninstalled and downloaded new app several times but now I couldn't even register my details.,1
2021,I changed my phone as I downloaded your add on a new phone they are now asking me for internet details to retalidate the app or debit card details which I don't have can you assist please,1
2021,Someone send me money two time 16 and 6500 I never see it anything for the past 24 hours very stupid and useless bank,1
2021,Ok,4
2021,It is the best,5
2021,I have successfully downloaded the app and yet when i get to the activation zone with ny card it cant work..why did you people bring an option that you are aware wont work .please i need to get my app running . Thanks,1
2021,"After updating the app and supplying all correct information, yet could not access my account.",3
2021,One thing I dislike about the app is the unvailability of investment feature. Beside that its a fantastic app.,4
2021,The app is now working smoothly,5
2021,Trash cant make transfers from my account to load on virtual card it never works.,1
2021,"Ever since I bought a new phone, I tried login it and it keeps telling me connection was refused. Why the inconvenience?",1
2021,Ecobank your apps is becoming suspicious. How can I open my app without login requirement first? Suspicious.,2
2021,"Terrible. The bank, their app",1
2021,"Finally got this app to work in my Huawei device. Using the debit card option to sign up gets stuck at the OTP verification stage. I used the internet backing option and that did the magic. But for the internet banking you will have to be set up by ecobank so if you aren't set up yet, you can call the customer care and they will assist. At least I'm glad mine is working now.",3
2021,What's going on with your app? I can't sign in for the past 1 week now.,1
2021,I can't see my balance why pls you guys should figure this out pls,1
2021,"Worst banking app ever, if i transfer money to my account, it will take two or more days to reflect, sometimes it won't even show on your balance, same with transferring money to other accounts, it's so furstrating, a PAN AFRICAN bank with many years of experience doing what new generation banks can never do, it's disgraceful, you guys lack so behind in technology, LEARN FROM BANKS LIKE GTBANK where network processing is top notch and very easy and fast to do transactions😣",1
2021,Good app,5
2021,This apps is really helpful.,5
2021,"My Precious Version of the app was working perfectly fine until i was asked to update it.. After updating it, nothing works...i can't successfully do any transactions..""we cannot process your request"".. That's irritating. What's the point of this update?",1
2021,I can't install the app since yesterday pls it's frustrating me pls help me out,5
2021,"I deleted the app to redownload it because i thought it will be helpful and now is not even allowing me to download it again,what can be the cause",1
2021,Fantastic app,5
2021,Whenever you need to send money then network failures. Ussd is even worse. When you send momo sometimes goes as airtime..,1
2021,how do you put money from mobile money onto the xpress account,1
2021,Eco bank forever I love you with everything,5
2021,U lost a star for being slow most of the time,4
2021,I have not been able to log into my Mobile app since two days now and i have an urgent transaction to make. EcoBank please this has become a regular occurrence. Stop frustrating me. 🙄🙄🙄,1
2021,"Its a total wast of tym n data,,, wat a shame",1
2021,"Shame I can't register on the App for the past 3months , all I get is an error message",1
2021,Virtual card option not working. You cannot request virtual card in Eco app. While other banks gives U easy access to virtual cards request.pls fix..,1
2021,The app is good and easy to use,4
2021,"The app is very very frustrating. Even with a 4G phone, you can't seem to check available balance or perform transactions as it keeps loading without an end and the customer service is wack as well",1
2021,Excellent,5
2021,"Very poor app,waste of data and time",1
2021,"I've not been able to sign up, it's saying card details does not correlate with details provided",1
2021,I reinstalled the app and finding it difficult to activate my account. It's been days,1
2021,"I can give zero star, l would have cos ecobank app sucks",1
2021,The bank and the app itself is rubbish unable sign in am just damn tired of this bank service,1
2021,Been trying to update this app for hours ... Do you guys even try to read the reviews and fix the problems,1
2021,Ecobank are through with their maintenance and the application is now working perfectly... I love it.,5
2021,Ok,2
2021,"The app is not opening anymore, updated but still yet it isn't responding,if this is how this app update is getting worse then it's better to stop upgrading",1
2021,Just Good,4
2021,"Its been nice using this app for my transactions and laying conplaint, though I do experience network issues at times but it has been helpful I must say...",5
2021,dis app is not working,1
2021,Best so far,5
2021,Great,4
2021,"Of what good is this app if you can't even login your details, even with a given code? It can't even run smoothly and doesn't access internet no matter how strong your signal is? How competent can it be when you need to run an urgent transaction? It's really worthless having an account with a bank if her app isn't reliable and useful. Ecobank, fix this mess please!",1
2021,My best companion in business banking.. The Best!!!!,5
2021,It is nice,5
2021,I'm not able to send money,3
2021,"I can't even give you guys a start. This is by far the worst mobile bank app i have ever seen, i can't make use of the app after verification and all, yet is not just working...",1
2021,This app doesn't work anymore. So frustrating. It doesn't even load at all. I've been trying to log in since two days now but to no avail. Pls do something about it as soon as possible.,1
2021,"I hate this Bank App , both your USSD and your mobile banking services.. You are too slow .. I hate this bank , theirs servers for making transactions are too slothful.. 😠😠😠😠😠😠😠",1
2021,Awesome,5
2021,"Im been trying to install my app for the past one month, its not working out. It keeps telling me, the service not available. The body responsible should please look into it. Thank you.",2
2021,Getting Better and Better with each new update. Kudos to the team,5
2021,Theis app is below standard compared to that of other Banks. Please update your app to automatically show all beneficiaries added on the internet banking platform to show up in the app so customers will not have to repeat the long process of adding beneficiaries in the app. 1 STAR!!!,1
2021,So annoying. Can't activate the app on my phone even after providing my card details,1
2021,Nonsense,5
2021,Good,3
2021,"Improve on the privacy, Even with password enabled, anybody can open the app, and view list of transactions.....",5
2021,"Nice, normal",5
2021,An app you can't even buy data from. . And it doesn't refresh all the time even when your connection is strong,1
2021,Latest update has a bug.  Please fix it.  Feedback i get is 'Inactive App'.,5
2021,I'm trying to activate this app on my phone and I keep getting this service is not available at the moment. What sort of an upside down app is this? I really need to make a transaction ASAP. I'm giving one star because it was not possible to make a submission without a star rating. What I would really love to give is - 5 stars. A 20th century app masquerading as a 21st century's. Tueh! 🤢 🤢 🤢,1
2021,"I've been having issues with registering my new phone on the mobile app for some time now, I usually get a service not available error . But yesterday, I was able to get past that stage but then encountered another problem when authenticating my card. I get a web page not available error. Find a lasting solution to this problem nah!",1
2021,Not worked for months now. Refused to load past the first stage. Terrible,1
2021,Why can't I activate the app with my debit card??,1
2021,Nonsense app,1
2021,Good,5
2021,The bank mobile application new update is cool......u can use the bank ATM card to onboard for new users and use the ATM card to revalidate your profile for users on the platform before......... well done....... Ecobank the pan African bank,5
2021,Good app fast transfar,5
2021,This is highest.. ur internet banking poor that's why I decided to download the mobile app and now I can't even login? Deactivating my account very soon. U people are useless,1
2021,"Very bad. For over weeks now I can't activate my account. Keep on saying that service isn't available at the moment when trying to activate my account. I'm moving all my funds to another bank that embraces tech. And I'm gonna compel my family n friends n circle to move out from ECOBANK. And no robot should tell me to email any app-review if not na amadohia go thunder am. I don write mail tire, no response.",1
2021,I am finding it difficult to activate my account. I put in correct card numbers and details but it keeps telling me all are incorrect.,1
2021,Xfer,5
2021,Better. Keep it up,5
2021,The app was working perfectly....Just updated the app and its not working .,2
2021,"So frustrating app, can't sign into the app again, since I logout of it. Try to revalidate but yet can't log in. Shameful app...",1
2021,I can't really understand why I can't sign into my account I've tried uninstalling and reinstalling the app but it won't let me sign in,1
2021,This app is so annoying It doesn't always says can't load your information at the moment it's been showing that for a month now !!!,1
2021,"Very fast, when transferring to other local banks",3
2021,Do better,1
2021,Poor,5
2021,This app is so good,5
2021,"Please I need help, am trying to log in my Mobile banking but it's not working for months now, it's saying this service is not available at the moment? Pls ecobank I need help",1
2021,Very good,5
2021,"I haven't personally had any issues while using this app, it might not be perfect but it serves it's purpose, I only have issues when trying to load airtime for other numbers besides my own",4
2021,"This is the worstest bank app have ever used. Not even the bank app alone, with the ussd and online banking. Everything about your bank is bad, so frustrating. Nonsense app and bank",1
2021,Most of the time my transactions don't go through,3
2021,"I have already registered my eco bank, and I have been using it for a long time now, but the problem I'm having now is, I just got a new phone for over two to three weeks now, I been trying to logging in to the phone but it not working, this is so frustrating",2
2021,"This is actually the worst bank mobile app in nigeria right now. For weeks now I've not been able to access my account through the mobile app. All I keep getting is ""sorry this service is not available at the moment”.",1
2021,This app steals your phone number and calls other people using the your number .,1
2021,Rubbish app mine stop working i delete and download it again it was worst is no more working,1
2021,Easy but getting evidence of payment is difficult,1
2021,Very poor been trying to mke a transfer for 2days now nd is nt wrking,1
2021,Why has the app stopped supporting airtel in Zambia? I've been facing this challenge for a few days now. I can't transfer or purchase airtime to my airtel mobile number..,1
2021,"Ecobank is No1 when it comes to giving customers headache. Now I've just downloaded the latest banking app, it's keeps giving me an error message ""Please check your internet connection"", when I have data & other apps are working fine with the same internet connection. SMH!",1
2021,Frustrating app. Shut me out abruptly after i went for the upgrade and now i cant even have access to my mobile transfer app till now. What was the use for an update when you wont make it right? So annoying to think i kept reinstalling and wasting my data. I have been trying to activate this app all day but it keeps saying service not available. I have also sent a mail and until now no response whatsoever.,1
2021,"Dear Eco Bank, I think you people are crawling Technology-wise. For weeks now, it's been frustrating with your app. Some times for up to a week I won't be able to access my App, then it comes back up for a day, and goes off again for another 1 week. I've gone to the bank in my area to complain and they said there's nothing they can do about it. What's happening please?! You Developers should learn how other banks (e.g. GT Bank) are developing their Apps and succeeding.",1
2021,Have not been able to use the evo bank app for one week now,4
2021,I have not been able to conduct any transaction with this app for the past 3 days now. It keeps booting without doing anything. I can't even check my balance.,1
2021,"What's the point of having this app when you can't login, why is the banks services always with one flaw or the other? this is so frustrating and disappointing. Can't login in after new download. Must I get to the bank before transacting? It's a shame really.",1
2021,"Can't verify mobile number, the app not working like before",1
2021,This app is not functioning. It's better Ecobank suspend this app and come up with a better one because this is a waste of data and time.,1
2021,This very app is giving me problem. Why is it even called lastest? I am finding it difficult to login with my details.,1
2021,"Your bank app doesn't work for more than a month now, have been trying to log in into my account, it keeps asking me to try again leta, too bad",1
2021,I have tried opening and registering the app it's not going ooo seriously it so fustrating like so poor and bad hmm on like other Banks their mobile bank are extremely understood compare to this one,1
2021,I can't exceed the verification page. Not getting the verification code. It keeps saying service not available at the moment.,2
2021,I am finding it difficult to get new account with new number,1
2021,This app is super cool,5
2021,the better,5
2021,"This issue is just not helping matter at all connection refused is just one big frustration I can't just handle at this point, lodged a complaints since June of my inability to sign in to my app till date the 28th of September nothing has been done about it.",1
2021,I am sorry about the rating but as other mentioned I have been stuck on the verification stage..no Otp received after verified my card. This is not my first attempt please do review the app.. I have sent email both in French and English but no answers. Since last year I haven't been able to setup ecobank mobile app. Thank you,1
2021,what a useless app is this,1
2021,Reliable and stable,5
2021,"Many Many times, this app has proven useless to me. I'll receive a credit alert via SMS and try to make some transactions via the app but it will not work for an ungodly amount of time. I'll keep refreshing the homepage and the funds will not reflect until hours or days later. Tufiakwa.",1
2021,The app is not encouraging pls endavour to adjust so as to make it easier i bave been trying to activate it since yesterday its response is that the service is not available at the moment am getting disappointed here when will it be available u guys Are not making me proud at all,1
2021,Creating an account is very difficult,2
2021,"I had issues with my app, I uninstalled the app and then installed it back again,now I cant open the app again, keeps telling me that it's unavailable at the moment. What should I do please???",1
2021,Useless app not recommended for mobile banking,1
2021,"Am just tired of being stocked at code verification stage. Even after i uninstalled it and reinstalled it, it still have same issues",1
2021,You really need to work on your App. Very poor features. No notification for money received.,1
2021,App unable to respond always hanging trying to verify and get logged out at the end. App is frustrating,1
2021,"I changed my phone, since then I have tried several times to reinstall the app in new my phone, I kept getting the message that the service is not available at moment. So frustrating indeed.",2
2021,The app is not working at all.,1
2021,I can't access the app. It doesn't go beyond the verification phase with the message that service is not available at the moment. Just what is this?😠😠😠,1
2021,Too stressful for me,1
2021,Very poor app it keeps saying this service is not available try again don't when it's available,1
2021,"It useless if U can't have a working app for Ur customers, can't access it on my new phone fr reasons no one knows, y can't the verification code problem be worked upon, U making me feel Asif the bank is collapsing.",1
2021,Useless that's the word to descrbe this app very useless accessing it using it is just stress if I could I'd rate it 0 stars,1
2021,"Clearing cache and user data, and then uninstalling and reinstalling still doesn't solve the annoying 😠 issue of inability to login. This stupid error message of ""service is not available at the moment"" keeps popping up preventing onboarding by not sending OTP for authentication. The developers needs urgent psychological evaluation for making such a bad app and not been able to fix the obvious bug that is preventing millions from login to their account. Ecobank, The Papa's Bank 😡😡😡",1
2021,Cette application ne fonctionne pas correctement.,1
2021,"This application is not opening at all, have been trying it for weeks now without any response",1
2021,I can't log in the worst 😭😭😭 app so far,1
2021,"This app is so frustrating, installed and installed due to verification stage. Am stuck at verification stage, am using wife and still giving me error of weak internet issue. For how long are we going to suffer. Customer service is just responding by please send the screenshot and we shall rectify it but with no action. People are complaining since August but their answer is the same since then up to September. Why can't you guys work on this app or remove it completely out from here. So fake",1
2021,I was nt bn able to activate d app.,1
2021,I've been trying to login but unable to over the past week,1
2021,"Notifications is no longer working. Before it was excellent, but now, transactions hang, and notifications dead. Today 24/9/2021, the notification messages is now working.",4
2021,"The bank is going down day by day. Everything about Ecobank is poor, no good network, their Agency banking is extremely slow even the mobile app is not functioning at all.",1
2021,"App doesn't work atall, keep saying this service is unavailable at the moment, you dev know this app doesn't work and then you keep sending replies instead of working on your app!",1
2021,I can't sign up because it says that my account cant be authenticated,1
2021,Manageable,4
2021,"I have not been able to activate my mobile after i put my pin ,it will write service not available. Its really affecting my transactions",5
2021,Ecobank really sucks right now...This App has refused to work for weeks now...What kind of stupid bank is this???? So frustrating...I've written countless emails to them still everything is still thrash....You guys should Fold up and getat,1
2021,Hello Gud Mrng Pls I need to Install this app in my New phone but dont why is working!,1
2021,"This eco bank mobile app is a disappointing app,I urgently need some cash and I send the money, it was writing pending and I was debited but the recipient was not credited they haven't reverse the money till now,despite the fees they charge still yet no good maintenance for this app and this is not the first time I'm experiencing this problem....",1
2021,App not functioning try to login all fail you guys are really loosing customer close to three months now you couldn't work on your app,1
2021,Invalid app I want to attached my card with the app but it always tell me that my card is invalid I've tried so many times but nothing change,1
2021,"This is the lowest of it. So frustrating! Like when u think mobile app makes things easier. I have been trying to sign in this app and it doesn't go past the sms verification. Popping up immediately with the 'sorry this service is not available at the moment'. Looking through the reviews, I see others face similar challenge for a while now. That it hasn't been fixed is a big shame! Shame!!!",1
2021,Its not opening,1
2021,This app is not working on my new phone,1
2021,I want to withdraw money from my xpress account but all the time they say failed me i want my money,1
2021,"The mobile app as not been working perfectly so I tried to reinstall the app.Yet ,I can not activate the mobile app.What is really going on ecobank.",1
2021,I have been unable to login to my xpress account for the past few months. I contacted the customer service email and the reply I got was vague and very unhelpful. This is really starting to annoy me. I've read a few reviews and it seems I'm not the only one having this issue. You're a bank... Get your stuff together!,1
2021,Good,5
2021,"The worst banking app i have ever experienced. You should be ashamed of yourselves. I cant even activate my account for the past one month. Keep saying ""this service is not available"". You have responded and i have written you as you requested but nothing has been done. I think tgis bank is incompetent. Please remove this app from play store. You are not capable. This is disgusting",1
2021,Can't even login,2
2021,"Am having difficulties login, the app is unable to send me otp Password 🔑",3
2021,When are you guys going to fix the issue with your app?😡😡😡,1
2021,"For over the years i haven't had any issues, but in d last 1 week i haven't been able to transfer money to other banks, ... I decided to uninstall n reinstall but d worst. I can't even complete d sign in process.. it keeps showing me ""the service is unavailable for now"".. am jst fedup 🙄🙄🙄",1
2021,There is limited history of transaction. And one can't go further past sme few days .,3
2021,The app isn't even opening 😭😭,1
2021,"Pls i don't understand this app anymore, i will be trying to login and it will be telling me no network connection, so i don't understand and this have been happening for about 3 months now. So am not just happy about it, pls do something about it, because I have been doing deleting and download and still not working.",1
2021,"Probably the worse bank in Nigeria, they have no regards for customer pleas. Their app has been down for months yet their developers/ management blantanly refused to fix this phone activation there by hampering business activities of business men. Run away from Ecobank if you could they are not reliable",1
2021,My app is not working for over a month now.,1
2021,"My experience with this app is extremely horrible, I have been downloading this mobile app for about close to two hours with over 10 downloads. The process of downloading always starts Why this mischief,why this scam😠",1
2021,Not working for about 2 months now,2
2021,This was a such bad experience. I can't neither create a virtual card nor withdraw with mobile money. And the customer service literally don't reply,1
2021,Is has turn to a very useless app,1
2021,Excellent,5
2021,"Useless app, useless bank, i'm done, swithing to a better bank with 21st centuary technology.",1
2021,Can't activate the app at all no sms received,3
2021,"My Ecobank account, they keep collecting money from my account each time money enters it why?",2
2021,I it not working again,1
2021,Since yesterday u have been trying to load this app but i can't,1
2021,I dont even know how to describe it The app is awful. I cant even log in,1
2021,Foolish app am even downloading it is not downloading,1
2021,Activation of one's account is impossible...waste of data,1
2021,I can't even give it any ⭐ yet because the app didn't allow me to login¿ What is wrong? Am not happy because am not using the app in My phone 📱,1
2021,"To give you one star is to over rate you. What kind of bank are you, same complain for over three months and you do nothing? Such a shame",1
2021,Very useless bank and app,1
2021,Excellent app. No regrets so far,5
2021,I don't understand why I can't log into my account anymore. When I try to log in it says the service isn't available.,1
2021,Very usles bank,2
2021,Good,5
2021,Very good and convinient,5
2021,I've never seen any bank that is taking over two months to get there mobile banking app working well. It's just weird.,1
2021,Unreliable bank. Its time to switch to another reliable bank.,1
2021,Tanx,5
2021,the app is very good,1
2021,U guys apologize still yet no correction being made so far... I have downloaded this same app for almost thrice now .... I am always having problem with activating it .......,1
2021,I have been using the app but recently charged my phone. Its difficult trying to install the app again.,2
2021,"Since I changed my phone and reinstalled my Eco bank app, I cannot open or operate the app anymore....",5
2021,"The app is not working well now,and am very angry because i can't do any transaction again or check my balance pls wat is really happening",1
2021,I purchased a new phone and downloaded the app.. But can't even open it to sign in.. Why is that,1
2021,I am not able to create account,1
2021,Please i am not been able to register for an account so please can you please guide me.,1
2021,Okay now I haven't been able to access this app on my new phone. It keeps saying not available at the moment. I mean it does not go beyond verification code. I thought it was my phone and I did a factory reset on my phone and reinstalled the app still same result,2
2021,Since last week I couldn't open or do anything on the application. The application refused to open,1
2021,I love this App keep it up,4
2021,"It was a sad to see a Bank app not working for over 4 months, it doesn't allow new sign in or sign up for almost 6 Months, when it comes to sending otp to verify it just showing service not available at moment for the past 4 months, it's really unfair, if it's doesn't work in next one week I will forget everything about ecobank and move on with a better bank with better app",1
2021,Ecobank app na non sense app for some weeks i can not log in to the app. Always showing sorry this service is not availaable. They also deduct my acct to 0:00 without performing any transaction. I think it is time to move to better bank and forget this eco bank.,1
2021,"I can't log into my app since I changed my phone, keeps telling me the service is not available",1
2021,"This app was ok when I started using it until I change my phone, is no longer working for me I can't login any more",1
2021,"Very useless bank, for over a month I can not activate my profile it keeps showing showing me same thing again and again. I have done everything I've been asked to do like sending an email to appreviews@..... I am sick and tired of making same complain, maybe its high time I stop complaining and look for another bank that is ready to serve their customers better. Sad and disgusting I regret choosing ecobank",1
2021,"Have not been able to login to this app on my new phone, says sorry this system is unavailable for the moment",1
2021,Downloaded this app to use virtual card but its impossible to fund the card.. What's sad is that you won't even let me transfer the funds back to Mpesa.. Tried emailing support but got no response. Not worth even a single star😒,1
2021,"At this time & era where online banking makes everything life easy for customers. Ecobank decides to make it frustrating for their customers. I've been trying to activate the app for weeks now since I got a new phone, stuck at the sms verification stage, written to the so called apps review team via email, still nothing has been done. Why? This is so unfair. The whole tech team of the unit. should be relived of their duties! For over 2 months people have been complaining & nothing has bin done.",1
2021,"Have always been a lover of the Eco bank app,but for over a week now it's been damn frustrating bcos I got a new phn and I tried installing and activating my account but each time I log in as an old user for a verification code to be sent to my number it just say sorry service not available at d moment.i have uninstalled and reinstalled the app up to 6x but it still wouldn't work.whats going on plsss",4
2021,I av been using these apps fpr some time now but for some days i have not been able to access it till date,1
2021,Not so happy as I transfer money and it don't go through but the app says it is a success,1
2021,Great!,5
2021,Deleted my the app reinstalled it now its refusing to send code to my phone or email to reinstall,3
2021,"I have been trying to download this app for over 3hours and its not working, also having issues with checking my accout balance through the code",1
2021,I have been using the app before but mistakingly uninstall and now I am unable to reinstall the app because it's not sending me OTP,1
2021,"My app is not processing my transactions. I can't transfer money to other local banks, can't also make payment with ecobankpay using the QR code.",1
2021,Have not be able to login,1
2021,Please I got new phone but I am finding it hard to use my Ecobank mobile app it's keeps telling me (sorry this service is not available at the moment it's been 2months now please help,1
2021,"Please fix pin reset issues, this is really getting out of hand and causing problems to your customers but you guys just seems to be unconcerned about your customers, i regret ever using this app at first place.",1
2021,My app has stop opening...,1
2021,I am Kool with the app but I believe more room for improvements.,4
2021,Very bad app from useless bank,1
2021,Worst bank app ever,1
2021,"The RAFiki is useless, i tried contacting you on my Email account its showing message blocked if you don't attend to this, i think i will have to swish to other banks",1
2021,Nice app,5
2021,I love this app,5
2021,I can't use the app for days now,2
2021,Very good aap,5
2021,"Ecobank is not active on their app at all, other banks are working fine i just love ecobank thats why am still hanging on if not its so stressfull, your app is useless",1
2021,"This app worked well on my old phone, but activating it on my new phone is been difficult. I need urgent assistance in activating it. It kept stopping when it gets to activating code sent to my mobile number. Thanks!",4
2021,Bad,1
2021,I can't log in the app on my new phone why,1
2021,It was very good,5
2021,"When feedbacks are given, they are supposed to be acted upon, i don't know why eco bank's own is different. Before installing and trying to activate this app, i went through reviews and saw a lot of complaints, i thought i would not experience all of those but here i am trying so many times and its same problem. Card details provided and each time the response is, they cant process with the card info provided, that i should provide the correct information. Pls eco bank should upgrade.",1
2021,I got a new phone and it has been impossible to sign up on the new phone. People are depending on your organisation to deliver value at quick as possible. It's really disappointing what has become of your internet banking.,1
2021,"This App is getting me angry I buy a virtual card but doesn't work on Facebook, and PayPal.",2
2021,I really need to transfer money to another bank account what do i do?,1
2021,Comfam,5
2021,"Please do something about this app,it's really frustrating when you can't make transactions when you really need to. I have installed and uninstall this app more than 4times in the past 24 hours, still can't open it,and there's no ecobank in my current location.",1
2021,"The app cannot load. I cannot do transfers. Airtime purchases are being debited yet nothing comes in. For every credit alert, there's always a debit for no just cause. Can I close my account already???",1
2021,Rubbish app,1
2021,It's the worst...I can't login to the app Pls u guys should fix this issue,1
2021,"I'm unable to set up my Mobile banking app, with phone number. After putting in my exiting pin it says ""Sorry this service is not available at the moment""",5
2021,Ecobank please what is going on this night? I have tried to pay for my flight reservation I made since 4hrs but the app and ussd are not working,1
2021,For over three weeks now I've been trying to activate the application on my device but it keeps failing at the point of verification. It's so bad as I can't do most transactions. I hope the bank takes necessary steps to fix the error,3
2021,Rubush and bad app can't open the menu,1
2021,"Have tried to activate this app with my debit card a lot of time but its not working, i dont know why?",1
2021,"Very bad, I have virtual card which I don't have access to again for more than a month.",1
2021,App is useless still.. The can't fix a major programming update. It's been months now I can't do anything with the app.. I am out there looking for another bank whose APP would have real costumer face and feelings .I am thinking GT or fedelity,1
2021,Great Mobile Bank App🌟✌️ It has really helped me sending money across all the Networks . And now I can easily Received funds from my uncle from abroad via bank Account 😅😅,5
2021,"I can't activate the app on my phone. It's always saying ""sorry this service is not available at the moment "" at the stage of detecting the code sent to my phone number and it's really frustrating.",1
2021,Your customer service is apalling ! Very very disappointed and dissatisfied.,1
2021,"Unable to login to my account since I bought my new phone, it continue telling me this service is not available right now. What's the need for having an account when I can't have access to.",1
2021,Why can't one download your app?,1
2021,Otp not working since last month...no clear access at all,1
2021,"The same SMS verification issue, .. I made a screenshot and sent to appreview support mail on 11th/09/21, till now no response. .. The app is now a mess. Ad I know I wouod not have update the app",1
2021,You people don't deserve any star at all. This thing not working. The challenge I have with you people is that upon all these coplains no effort is being made to fix it.,1
2021,Perfect!... Keep it up Ecobank. Exactly what I was looking for.,5
2021,Abeg ecobank this problem is not only to one person a lot of people are experiencing this problem so I thing the app itself should be looked into you can't expect everyone to start sending contact details abeg which kind bank be this sef very poor,1
2021,"The worst bank app I am using in my life, eco bank are not serious at all , I am changing my salary account ASAP, I am fed up with your mess",1
2021,Useless bank ....with poor customer service,1
2021,🤗🤗🤗🤗🤗 love this app,5
2021,"I,m geting dificult to instul this app",5
2021,"Good evening, please I have not been able to activate my Ecobank Mobile App for the past 3 weeks now. I have even deleted and uninstalled several times, when it gets to where my verification code will be automatically be verified, it will just send me a message that it isn't available that an error has occurred. Am just tired. Please help me out.",2
2021,I think this is one of the bad app I have try to use because the app can't e even varify a code it has sent,1
2021,Have not been able to login since I downloaded the app Unable to send verification code ....it is just displaying that the service is unavailable at the moment,1
2021,"I filled all the details necessary, yet I was told, it wasn't correct. I was with my debit card. Fill, it still said it wasn't correct.",1
2021,most useless app ever totally disappointed nothing works pure gabbage,1
2021,Very worse bank app unable to activate on new devices keep saying service is not available at the moment every day fake app worse app very disappointed app,1
2021,"Back at it again. I have been trying one transaction for almost two weeks to no avail. No error message, no feedback, nothing. Provided all the information and requirements, but at the end of it, just nothing....😡😡😡😡",1
2021,This app keeps crashing while opening. I can't use it on android 11.,1
2021,This app is not working since 3 weeks now. Very bad. Even the bank agent I chatted said she don't know the time they will rectify the app issues.,1
2021,Having some difficulties registering my debit card,5
2021,Efficient and reliable,5
2021,I can't login the app on my new phone they can't send the verification code.,5
2021,I can't register for the app on my phone..please help me out,5
2021,It keep showing service not available at the moment y,1
2021,"This app was very good for the past years that I have been using it. But for for the past hours now I have been trying to install it on my new phone and it's not working, when its up to 90% or 60% it will stop and I have wasted almost 400mb trying to install it. This so annoying and frustrating,why wasting someone time and money pls try and entangle ur issues.",1
2021,"The issues is something someone explained, I lost my old phone and I downloaded the apps on a new phone, on my way to signin , when it reach password, the apps didn't work out. I complains in eco bank branches& they said the apps is not login in generally.",1
2021,The app is very good and easy to operate.,5
2021,"Zero, the most useless bank, useless app and useless code is this bank, infact I'm regret of open account with bank. You can't do anything with their app let alone their transaction codes",1
2021,I can't deposit through mobile money,2
2021,Horrible to start up,1
2021,Can't activate {sorry this service is not available at the moment) that's the only reply I get,1
2021,I signed up at first and it was working perfectly but the virual card wasn't working so I had to uninstall and reinstall it.When it downloaded I tried logging in but I keep getting the same error.,2
2021,"""Worst bank service rendering ever"" work on your mobile app.. someone can't reactivate is mobile app in less than 2min.. i wanted making an urgent transfer that was very important but the service was a big failure. using their phone code for transfer was even worse... I'm being factual, don't get me wrong.",1
2021,I have been using this app until this week Wednesday when i bought a new phone Since then i have been trying to install the app they keep telling me serve temporarily not available. But if i put my SIM in the old phone i will access it. WHY,5
2021,Worst financial App by a huge margin in my personal opinion. Money can be deducted from your account even if the transaction you're making fails (which happens too often) and it takes forever to have it reversed.,1
2021,I have been using the app for quite some time until some few weeks ago when I could no longer use it again on my Samsung Galaxy Tab A 2018. I uninstalled the app and downloaded again but I couldn't reactivate as it keeps showing error message.,1
2021,Veryan terrible. Someone's cannot even self enrol. Ecobank pleased look into it,1
2021,"This app is wack, Ecobank do something about it.",1
2021,"Check your ratings, it will be better to pull out your app and fix it then have these negative feedbacks..",1
2021,Am having issue in activating my mobile app. Have been using these app for years now. But I just change my phone and I decided to activate it. But its not working,1
2021,My first time going to use the app,5
2021,"I am complaining here again which I didn't want that to be the case but is only a review that helps anything. I wrote earlier about an issue I had here & I was asked to contact a mail which I did. Then I got a call about solving the issue and they said they will get back to me which was never done. More emails sent and still nothing. I don't know how problems are solved at the bank, but most companies use tickets & it is only closed when the problem is solved, but I don't know what is happening",1
2021,Very useless bank and it's app too... Comma reply me to send screenshots to your mail make God punish you for me like you don't know the issues with your app.,1
2021,For five months now I have not been able to upload the ecobank app on my new phone.l keep on getting the same reply again and again sorry the system is unavailable. Please kindly look into this issue.,1
2021,"The app doesn't function well, can't buy card outside working hours, does not updated my transaction, it's the worst banking app I have used.",1
2021,I have not been able to activite this app on my phone because of the code,5
2021,Nice app,5
2021,"Ever since I changed my phone, its been terrible. I can't register for over 3 months. It is not fair. Your ussd transactions are low, the app is what helped, it is frustrating.",1
2021,Banking with Ecobank will forever be a mistake I'll always regret. You have an app but your Customers can't access it most of the times your USSD code is not working. Leaving a customer stranded whenever he Wants to run a Quick Transaction. Not UpTo a Month ago I thought the addressed the issue about the Mobile app but the same problem is still persistent. I don't think they even read the reviews sef. I'm disgusted with this bank,1
2021,"Stop telling people to send a screenshot for reviews, for months everyone is complaining of same problems and you reply with is to send a screenshot for review. you aren't doing anything about the problems just to give everyone same replies to everyone. Please go and fix your app.",1
2021,This app is not opening,1
2021,"I was using the App and it's working but then I lost my phone and I'm trying to open it again but the OTP part will show ""service not available "" please u guys should work on that thank you",2
2021,Don't understand anymore... is like they do the failure on purpose... Why do I get the message SORRY THIS SERVICE IS NOT AVAILABLE AT THE MOMENT? I tried logging in after downloading the app.,1
2021,"Eco Bank mobile app is the worst banking app I've ever know, I've been trying to login for the past month but to no avail, it's always saying ""sorry this service is not available at the moment"". Please Ecobank when will the service be available or you guys just turned fraud overnight, having people's money stuck in the app? Please fix your app, it's giving hell of frustration.",1
2021,The best banking app so far. Well developed and structured. Able to make transaction locally and internationally.,5
2021,Very poor app. Can't authenticate my account. Too bad of an app,1
2021,Please can I use the accounts number for anything and receive my salary through this app when I'm employed to work?????,1
2021,"I simply changed my phone and I have not been able to login since then. ""Rafiki"" keeps providing options that are not even available on the app. I can't login to my account via app anymore.",1
2021,I am satisfied with the features and services.,4
2021,"Ecobank, I tried to enter my details in order to generate a code which would be sent to me via SMS but it keeps saying this service is not available at the moment. What should I do?",1
2021,Slow,5
2021,Annoying my phone got falt over two days now am trying to log on it's not going just saying sorry service is not available at moment am very sad about it😡😡,1
2021,Forgotten my number,5
2021,"Since Monday morning, I can't do anything with the App, always telling me to check my internet connection. Can the technical team resolve this as soon as possible, for this is causing me more pain",1
2021,"The app worked great for me and met all my needs except that I couldn't load more money onto the virtual card. Except that, it's great.",4
2021,"Take your money and run this rubbish is not a bank its a building where people gather to lay complain the worst bank in Nigeria very horrible experience even in emergency they will disappoint you and they can't even help with small scale loan like Zenith, Kuda etc my least transaction with this bank monthly is 400k and when I'm in need this useless bank will ignore you. I'm moving to Kuda bank and Zenith bank Thank you Ecobank for the rubbish services",1
2021,I used to have an account and it was running smoothly until I changed phone I can't even log in again,2
2021,Good,4
2021,It's perfect,4
2021,The worst app among nigerian banks. 90per cent failure rate especially at weekends.,1
2021,Am very upset ...activate my app and I'll give you a 5 star rating..,1
2021,Login into my app is now an issue. I uninstalled and reinstalled yet same thing. Telling me the service is not available at the moment. Even after inputting my number and pin. What is happening??? I hate what I don't like at all.,1
2021,"Your update of the app is lame.. Someone transfer money to me, it was after 3 hours the money reflected In my acc.. This had never happen until I updated it today...pls fix this bug",1
2021,My app is like a piece of junke it doesn't work properly it doesn't show my balance in time I uninstalled it and reinstall and I can't login what's this 😾,1
2021,It's always not available to login,1
2021,"Please refund my money back, I don't fancy what you people do.. my acct balance was -1527.. how come? Where did I remove the money from, now money was sent to me yet it was deducted.. refund my money please..",1
2021,This is a worst application ever used. Do factory reset to your phone and that would be the last time you will have access to this app. Going to banking hall makes it worst cenerio. No network is their best slogan. Will you not consult GTBANK for training and supervision.,1
2021,"Unreliable App. It's amazing how you your account can be debited even when the transaction fails, whether you're transferring money to a momo account or even loading a virtual card. This has happened to me on countless occasions and it takes days to get the situation resolved. I honestly would no longer recommend this App to anyone who wants transact any serious and urgent business. You need to do better.",1
2021,"This app is disgusting abegi.... For more than one month it's not been working since my last update, I've called your customer care line and they keep saying it's under maintenance. Like which bank does app maintenance for almost two months if not more than.",1
2021,Very horrible app. Ecobank is simply the worst. They say it's mobile but every single issue has to be fixed in their banks. Very useless and stupid bank,1
2021,Seriously your network is poor. I tried linking my card to my mobile banking app. Is a mess.,1
2021,I download the app since when I bought my new phone but the app is not working again pls,1
2021,Excellent,5
2021,"I wish to give half a star rating for this app! Why is Ecobank like this? Extremely poor and slow network even with good internet connection (4G Lite), now after installing the app in a new phone I can't login, (still stuck at verification stage with error in connection prompts and failure to send the OTP). Very poor rating and commend from customers but yet no improvement.",1
2021,"Very terrible service.... Airtime transfer not working, debited immediately but won't receive it.... Poor network... Totally unreliable",1
2021,The app is not working properly as it should to work before Pls kindly find something to do with it,1
2021,Very very useless bank,1
2021,"I installed the app and yet I can't do any transaction, buy airtime and so on. Please you guys should improve.",1
2021,"I have not been able to activate this app on my new mobile phone. At the stage of detecting the verification code sent to my mobile number automatically, it always return with ""sorry this service is not available at the moment"" and it won't take the activation further. I have not been able to use this app since I downloaded it. I am at the verge of deleting/uninstalling the app. Useless!!! This has been on for over 4 weeks now. Its quite frustrating.",1
2021,"What a scrap...this app is really bad,I deposited thru mobile money and yet my fund hasn't reflected in my account.And moreover creating a virtual card too has been a problem for this app?",1
2021,Nice,5
2021,"What good is a bank app that cant do. Proper transfers? Lately, It has only been good for checking my balance.",1
2021,"I downloaded this app for a long time,filled everything but at the end it will tell me service not available for the moment,its really annoying. For the past 2 to 3 months now. Please kindly help out.",1
2021,So stressful try to change the account number to mine☹️ it's not working,5
2021,There is no way I can fund my opay account from the app pls,3
2021,Perfect,4
2021,I really do love this app it makes things easier,5
2021,Half way mobile banking Kindly work out the system I'm trying to pay for GRA QR scan but it's picking. I put in the digit numbers still not pick. Why so Kindly fixed the system well,1
2021,My phone can't.access my 6digits verification code since I changed my sim card,3
2021,So Ecobank refuse to update their mobile app and has keep me stranded on my own funds. Time to close the account,1
2021,I formatted my phone and lost the Mobile App. Now i reinstalled and I can't seem to be able to activate the Mobile App,1
2021,Why is it saying not available for the moment for three days now I have been tyto longing,1
2021,All my cards just disappeared with the money inside ..I don't understand this app anymore,1
2021,Please update your app to support Android 12. It just crashes on that Android version.,1
2021,I dont understand the deductions from my account. Its from 500 naira and above. Hope you guys are fine sha,1
2021,Excellent,5
2021,"The app was working perfectly when i installed. After filling a form to open my savings account, i was told a password link will be sent to my email but it was never sent. Now i cant even login my account",1
2021,I downloaded the app over 1 month now it does not work. I went to Ecobank @ Abulado the customer care lady told me their app is no longer working. I asked when will it be resolved she said she can't say. This was 1 month ago. What an inefficient bank.,1
2021,"After installing, setup has been impossible.please fix this issue as soon as possible.",1
2021,"Please ecobank stop saying we apologize when we know the app is not even working or telling the people to send you a mail, I even sent you guyz a mail twice nothing happen they was no feed back for the second mail, so your app is trash like the bank itself...",1
2021,Very nice,5
2021,When I type in my card details it says it's incorrect or invalid what else can I do to register in my phone.,1
2021,"My mothers hard earn money that she saved off her working with the government for over 37years,you people stole the money.You people stole her RETIREMENT savings just 4 days to her retirement. Almost 2million naira.She used this app just once and for the first time, the next thing you people did was to disable bank alert to her phone, quickly withdraw her 2million she saved as a civil servant for over 37yrs and reenabled bank alert on her phone.Thieves,thieves.You people will die 2million times.",1
2021,"Why can't I log in to my ecobank app. it keeps showing me service not available, try again later. For over a week now",1
2021,It saves time and it easy to use,4
2021,"I used to like this app until last month when I bought airtime, I was deducted but my airtime account balance remained the same. After a long and tedious battle, I was refunded, and I tried again just now, and I was deducted without any airtime topup. I hate it, and will be uninstalling it very soon.",1
2021,"If I can take back my 1 star I will have done that absolutely. An awful application that....sorry if I am harsh but this app has disappointed me so many times, but , my complaints still remain the same (unsolved). Transacting money from bank to my wallet can take about an hour to complete. Fix these please",1
2021,Very covinient,5
2021,Worst Bank app ever,1
2021,"It doesn't even log in anytime I try it say's ""sorry this service is not available at the moment"" waste of data",1
2021,It bad that they even call their self bank learn from GTB the app is not working even the stupid used code,1
2021,"I have not had any issue with this application since I started using it some years ago. But you people should try and update some important features that many banks have, like transaction history both credit and debit activities at a glance and more detailed as you search according to date, amount and beneficiaries. You should also have an update in generating a pdf transaction receipt as this will make your app complete and more reliable.",3
2021,Excellent👍👍👍,5
2021,Am having some issues in my mobile app Since I renew my ATM card I can't login to my mobile app I have even uninstall the app and install it hoping that the app will ask me to put my ATM Card number but they didn't The only ask me if am new eco user or I already have the account I try already having the account it didn't work I try new it didn't work  Please help me what's should I do ?,1
2021,"This app was working correctly when I first installed it, my bad experience started when factory reset was done in my phone due to virus attack. But at this point now enh, this app is becoming very frustrating to God whom made me. I I've tried to login countless times but couldn't. I so trust you guys will sort this problems out, but ehn, bikonu o, you guys should not delay in finding solutions the problems because this is an opinion would render here as a customer concern!!! Thank you.",1
2021,Is so disgusting that i can even login at all.,5
2021,"i dont know what is wrong, but Ecobank Internet banking and Mobile App banking is becoming a headache to use. Too many errors and slower transaction.Trying to register the Internet banking and its not even allowing me to register though my details are all correct. Please fix your app & internet banking or i'm Considering changing bank.",1
2021,"I got a new device and downloaded the app ,but I am not able to access it.It keeps saying this is currently out of service at the moment.Going to one week now .And response from customer care via email is poor.",1
2021,Good one,5
2021,This Mobile App is one of the best finance app ever. And it works perfectly. Please those having problem passing the verification stage please do this 1. Select your country 2. Enter your phone number without starting your number with 0(zero). For example 246-xxx-xxx. Thank you 🙏🏽💙. Ecobank... The Pan African Bank ❤️✈️🍾,5
2021,"This is a bad app. Pure waste of time. Ecobank can't make a simple app work. After changing my phone and installing on a new phone, it has been weeks now and I have not been able to register the app. It is not going beyond verification. It keeps showing this service is not available at the moment. Poor Ecobank.",1
2021,"I use this app for many years now and, personally, I can't complain although I am used to much better. Today I wanted to help out a friend to install the app on his phone. It didn't work! I went through the reviews and all I saw for the last 2 months was always the same. The system doesn't accept the code sent by SMS... Dear Ecobank, do you really mind about your clients or are you just joking? I am seriously thinking of changing banks myself since this experience.",1
2021,Very bad,1
2021,The worst banking app ever...... I can't even get the default token before using this app,1
2021,"""Sorry this service is not available at the moment "" that's what it is showing me despite I updated the app recently... It's annoying!",1
2021,The does Allow to log in back when deleted and say something went wrong all the time,1
2021,"I have discrepancies in my account balance through your app several months ago, transaction stopped going through and now I cannot authenticate my account on the app. This is very poor of your service You need to call a state of emergency in your online presence before you continue loose customers. Do ask GTBANK for help. Thank you.",1
2021,Nice,5
2021,I want to send money to one of my brother in Togo who needs my help but the app is telling me invalid account number. And beneficiary name is not working if I click on it.,1
2021,"The App is not working, I cannot log in for the past 6 Months now. No access to my account through APP",1
2021,It keep telling me this service is not available at the moment after my six digit transaction pin,1
2021,"I have been enjoying the app before now. Recently, It is being very hard to update. So I uninstalled. Try to install but couldn't. Please do something about it.",1
2021,"A DISAPPOINTING EXPERIENCE ECOBANK, what features has your app for it to be above 60 megabits in size? Registering through it is efforts in futility. If you know the meaning of ASAP, you will need to apply it or loose patronage. You don't deserve any star.",1
2021,I really love dis app bkoz i can save a lot of money on it without spending it meslessly,5
2021,I cant get past phone validation since may,1
2021,"This app is so frustrating ,for days now it hasn't verify my number .I can't even open the app",1
2021,Bad is an understatement as a review of the app. Doesn't even deserve a star.,1
2021,can't create a virtual card,1
2021,"Trying to register my app with my pin telling error,u can imagine Thanks",1
2021,Very fast,5
2021,Could not able to use,1
2021,I have been trying to register can't get past the OTP stupid app,1
2021,Am having problem setting up the app for like three to four days now i have uninstalled it and reinstalled like three times now and am still getting service temporary unable i tried reaching customer service on the app no response..... Why eco,1
2021,I thought ecobank has upgraded. Everything about them is so backward and archaic. It has been months I hv been trying to log into my account but I keep getting an error message: ' sorry this service is not available at the moment'. Please update this frustrating app asap,1
2021,Everything about eco bank is worst.... I was enable to open app even ussd code no work.. Having an account wit eco bank is my worst experience ever,1
2021,Can't even get started,1
2021,Hopeless backward bank on Earth common mobile app zero,1
2021,Excellent,5
2021,This is a useless app have see why can't I log in It kept saying your one time log is expired very useless,1
2021,I love this app,1
2021,Your services both on and off line is terrible your customer care officers are so misleading....They refused to send my aged mother her account office to attend to her needs and also the internet and mobile banking they recommended isn't working...please list out the steps in registering the mobile app. Thanks,1
2021,Excellent,5
2021,"Worst app I'm trying to sign into my bank account and its showing ""sorry this service is unavailable"" i have money there and i want to make a transfer now",1
2021,I love Ecobank so much is really African baby is my favorite bank,5
2021,"Horrible app, doesn't let you transfer 100k or more, each time you input the amount you keep being shown zero's instead of the number you're trying to input. Useless app!",1
2021,Excellent,5
2021,Excellent,5
2021,"Very frustrating and useless App. After downloading you just cant make a withdrawal with bunch of rejections for months now, cant access it . Better to bank else where. Poor customer service.",1
2021,Dont ever i repeat ever download this app It is not working anymore,1
2021,Fantastic experience I just need to have loan offer on the application,5
2021,So good bank,5
2021,Worst app ever... Nothing works on this app... Disgusting.,1
2021,Cool app🙌🙌🙌🙌,5
2021,Could you please add the option to Transfer funds from momo to mobile app??it's a great app but we need this feature badly,4
2021,Worst mobile app ever Ever since i download the app i cant go beyond country selection I cant even use the ussd because you guys didnt send me an OTP I cant do transfer i cant recharge Then whats the value of your bank if you are inconvinient your customer For the past one month i cant do transfer You guys even deduct your ATM money twice in my account You dont deserve any stars the one star i gave is because i mistakenly press on it you dont deserve it,1
2021,Not bad at all but can do better,4
2021,The app is good to use so everyone should download the app and used it,5
2021,"Hello, am trying to open Xpress account but i get the phone number verification code",3
2021,"Please I lost my phone,on getting a new phone,I couldn't activate the bank app,otp Keep coming ,but I cannot possibly pull through.l need your help",1
2021,"The app update is so terrible....The Ecobank network hasn't improved after all these while I've been embarrassed severally in public because of delayed or failed transactions All I did was to Open a Zenith bank account for my reliable transactions. ECOBANK, YOU HAVE A LOT TO FIX, AND IMMEDIATELY.",1
2021,It is very sad to wast your resources for nothing... 😭...you are not doing your expected duty to your customers...,1
2021,There's no option for half a star because that's what this bank deserves. Honest opinion is just go into full time POS services and leave banking to serious organizations. Very unfortunate bank. 1/10.,1
2021,Difficult to recharge my mobile number,5
2021,Horrible.unable to use app.All correct bank details rejected,1
2021,"This is very bad for an app, can't even activate it. You guys need to do better as other banks are more promising than this in terms of Internet service. I have even gone to their branches and the customer service will say its a technical problem that they cannot do anything about it. Rated very poor service.",1
2021,Okay,5
2021,For real this app really have issues ...how can i download ecobank mobile app and i can't do tranfer why is that,1
2021,"My mobile not work, after I receive opt code,",1
2021,I lost my phone after getting a new phone I downloaded the app I couldn't register. Very poor service by ecobank.,1
2021,"Today, just now l tried using the app and this pop ""banner"" keeps appearing. I could add screenshot of this pop up message. Mobile money transaction is very poor it can leave you very embarrassed when you need to do an urgent transaction",1
2021,Terrible and annoying app,1
2021,Not very efficient,1
2021,I have tried to create a profile but I can't it just keeps saying we can't process your request at this moment,1
2021,This is one of the worst banking app ever. For over 6months now I can't access my account. Am not in the country and this has caused a lot of damage to my business here.,1
2021,New devices can now go through the verification process seamlessly. Thanks for fixing this. But you did take your sweet time so I'm moving the ratings from one to three.,3
2021,"Eco bank is doing me strong thing,i am leaving this bank for good.This bank has been having network issue for the past 6days now and they have no solution to it.I have been trying to use this mobile app for the past 8days now,i entered all my details correctly but the response have been getting is,is not correct.You better do something before you lose alot of customer.So frustrating,meh",1
2021,"I've not been able to get past verification . can you fix this bug ,it's been months and everyone is obviously having the same issue.",1
2021,"DO NOT WASTE YOU TIME DOWNLOADING THIS APP! I've been trying to register on the app since May, and now this is August and it still isn't working. They're always saying service error and it can't get past the OTP stage of which they never ever send any OTP. I'm only giving this one star because I can't give zero stars. This is the worst bank app in history. VERY USELESS!",1
2021,"Failing to register, 2weeks now",2
2021,Great,5
2021,Perfectly okay,5
2021,Does the required Job!,4
2021,I can't transfer money from my account it has been showing pending since 3days now,1
2021,"This bank is becoming something else, why the unnecessary deduction of money , I was sent 7500 just some minutes ago , I got an alert both in my email and sim but what I'm still having is my previous amount. And sometimes once money is sent into an account you this bank automatically deduct 500 and above from your account. I want all the customers to take a close look to your alert and you will see what I'm saying here. This is becoming something else Eco Bank",1
2021,"This app is so annoying, if I buy card with it they will debit me without me seeing the card",1
2021,"If there is Zero Star rating, that would have been appropriate for rating this App. They keep on telling bundles of lies to unsuspecting customers that they should do a screenshot of the error message whereas they know what the problem is. I will recommend that this App should be pulled down before we start Flaging 🚩 it as inappropriate. 🚫🚫🚫🚫🚫🚫🚫🚫🚫🚫 I have since moved my account to a more secure and reliable Bank with better access to Mobile Banking.",1
2021,Network issues,1
2021,Olohun mops milekun,5
2021,Best of the Best,5
2021,This app is frustrating oo.. Cant move past the verification stage,1
2021,"Worst app ever. It should be renamed ""Frustration""!",1
2021,Best,5
2021,Nice,5
2021,Very efficient,5
2021,I try to login my mobile app it's keep showing me connection refused,1
2021,If there was zero star I'll put it this people keep debiting me for airtime popup they don't send to my line this evening they showed they refunded two top up I made like week ago but they only refunded one now I just did airtime top-up I didn't see airtime bad bank bad app,1
2021,"I lost my phone and on getting a new phone, I downloaded the app. Trying to activate it has been hell. On getting to where I am to get an OTP from the bank, the code will be sent but the app will automatically return to the page where I have to re-enter my pin. It is very annoying. For about 2 months now, I have been unable to use the app.",1
2021,"This app can't even display my account balance. I get stuck at the ""enter password section""",1
2021,"Terrible app , cant do a simple mobile money or bank transfer.",1
2021,"If I could give them a zero star rating I would, I have only had terrible experiences with this app, always debiting from my account without getting the value for my transaction. Terrible bank app",1
2021,The worst bank ever with my personal experience. No reverts when debited and not posted . To receive credit alert is as slow as snail comparing to other banks... My funds still hanging with them for more than two months upon multiple complaints which complain IDs were generated.,1
2021,The app is fast becoming so useless. How on earth can a claimed existing Nigerian bank failed in finding solution to the issue of not able to resgister app on a new device. So shameful!,1
2021,Good,5
2021,I will make transaction and they won't give me my card or send the money but they will remove my money this app is useless,1
2021,Ecobank has issues crediting customers ?!,1
2021,The app is sloppy as old fashion as the bank. Transactions are never smart. It's a useless app,1
2021,Awesome,5
2021,"Why ecobank services, is like this? Since yestarday i cant be able to chart with customers service",3
2021,"This application is not serving me well, and the bank network is very poor. After making a transaction i have to wait for two to three days before receiving an alert, is really disappointing.",1
2021,Can't even link my account to this app. I just don't know what the app does.,1
2021,Crushing what creating virtual card?,1
2021,I lost my job because of eco bank delay transaction. I will never forgive this bank. Why holding people money with out any notice 😭😭😭😭😭😭😭. I wish I can give a zero star. I transfer money into my eco account have not seen it since yesterday.,1
2021,Unable to verify phone no with otp. i will neva allow my enemy to download dis useless app.. Ordinary app F9. Network E8.,1
2021,"This bank is the worse...money was transferred into my account for over 3 days and it has still not reflected on the account. Also, am having issues logging into my bank app...very frustrating to use😒",1
2021,I can't get past the verification stage. It's very frustrating. Please do something about this.,1
2021,I already downloaded the app on my phone but it refuses to open despite the fact that I have data and it's on.Whats all this?,1
2021,"The app, the bank has caused so much disappointment to last me a life time. If there is a rating such as minus star I will rate them that way.",1
2021,Eco bank you people are too slow and backwards you should sits up so that you will not lose your custormers thanks,3
2021,Good ko,5
2021,Nice Apps. Easy to used and fast service respond. thanks,5
2021,"The fact that so many people have complained about the same thing, yet nothing has been done to fix it. Don't bother downloading the app, it doesn't go past the phone verification stage.",1
2021,I cant. Get pass verification stage for 2 months now 😬😬😠 all my fuds are trapped this is the worst app ever such rubbish you guys need to be sued even your ussd network is bad i honestly hate this,1
2021,"Lol I've gone through the reviews, most of them have this number thing. You guys are the worst. And I haven't really seen anyone using any app from Ecobank. Garbage",1
2021,Can't get any further than the verification step and to have that problem with such a big bank is just disappointing .,1
2021,You guys just not doing well again ! Cant recieve all money sent to me for no reason !! Cant even chat with rafikii.. You are not the only bank and u guys used to be my best bank before ... But i think is hightime i chnaged u guys,1
2021,Each an everytime that i bought an airtime from this app to a receipiant number it will deduct my airtime and the customer wil not be credited,1
2021,"Ecobank app is really misbehaving, if you can't help us sort out the issues then close your bank 😠😠😠I have to call customer service everyday to confirm my transaction",1
2021,Satisfactory,5
2021,Very annoying when it starts hanging... No fast response,2
2021,Very nice I must say,5
2021,I love d app from beinging but now am regretting ever using it cos someone send me money nd i cant see seen yesteray nd i ve to go to bank now,2
2021,Good,5
2021,Nice payment platform,5
2021,Back to normal now..nice app,5
2021,It's difficult to create the account. I spent the whole day trying to create the account and it's not working.,1
2021,"Hello I tried transfering 10,000NGN to another account and it has been pending it refused to send and the money has left the account Why? Please fix this i really need my money.",1
2021,"Am having a big 🍾 problem please 🙏 money was created into my account and I have not seen it yet please 🙏 help me out, some of 70k please,I love this I appreciate you guys",5
2021,Whats wrong with the app for the past 2 days now it has been so difficult to make transfer or access anything on the app whats wrong,1
2021,"Couldn't even get past the phone registration stage, absolutely trash",1
2021,"Ecobank really needs to do something about this mobile app that hasn't been working for over 2 months,even the Internet banking platform is so frustrating. Pls do something",1
2021,Almost 3 months and you still haven't fixed the bug with login. Worst bank service ever,1
2021,I love this Ecobank 😻,5
2021,"You're the worst bank of all honestly, I've never seen where a bank rejects money because the account is minor, also for a week now I've been requesting for my statement of account from July 28th till date, you guys keep posting me that you'll send it, you keep wasting my data and airtime, even your internet banking is zero🤦‍♀️😡😡",1
2021,f9I 75cleqdxgd4gyuqfrar precedent test strip n't small e BE $there for,1
2021,Love it,5
2021,"This app is the worst mobile banking app, cant proceed more the pin stage. Have tried it over 10times now its still the same. What then is the usefulness of the upgrading and from all the comments ve read so far no good comment bout the app the highest star is 1. Very useless and nonsense app",1
2021,"A really user friendly apk with excellent service options. It is really helpful especially those in fields where by they can't access any bank. Fast, Easy and reliable. 101% excellent",5
2021,"Useless bank, I can't sign in",1
2021,"If Xpress account users can't update mobile number at any of your branch when lost or get codes to their registered email, then what is the essence of registering with email attached or making such an account/app at the first place. I lost access to my Xpress account mobile number and went to the bank for mobile number change, all i could hear is that ""Xpress account can't be accessed at any branch"" and the worst of it all is that i have my money stuck in their. YOU GUYS ARE BUNCH OF FRAUD!!!!",1
2021,Why do you have to attach bank details. Thats risky. Bad,1
2021,Very quick and safe,5
2021,"If this app is not good delete it fro, playstore. Period",1
2021,Saw the negative reviews but still tried it hoping all issues are resolved by now. Downloaded and installed the app but can't register. Very disappointing😢,1
2021,"I am told this app may not be optimized on this device hence, I couldn't download it . I don't get it because I had it on my other phone.",1
2021,Good user experience,5
2021,I can't log in again since I format my phone,5
2021,"This was my former rating with 1 star ⭐ as at August 1 (Since 3 days ago till now, I can't get past verification stage, this app is now useless. Perform a troubleshoot on your app or remove it from playstore as it is misleading in what you profess it can do but alas, it can not.) Now, the app can register and reactivate tonight August 15, 2021. 👍 to Eco Tech Fellows. I'm giving you 2 more stars ⭐⭐ for the improvement. If I am able to carry out transactions seamlessly, I will will give you the",3
2021,i am happy with the app it is nice,5
2021,Very nice 👍,5
2021,It is really helpful especially for those in field where by they can't access the bank.,5
2021,"Why isn't the app not accepting my verve card 19 digits?... They telling me card details not correct, wasn't it the bank that issued the card to me?...So I wasted 60mb to download rubbish???",1
2021,This app is a mess...infact things about ecobank are annoying...gosh,1
2021,I need my 3k oooo,2
2021,Very good app,5
2021,Most useless app,1
2021,"This is the worst bank app ever, cant even log in my details",1
2021,Can't get past the verification stage. Keeps taking me back to phone number even after they have sent the code to me. Its useless.,1
2021,I have not been able to get through the verification process on my new phone please help me out with my ecobank app I didn't know the email address çan I post my mobile number,2
2021,This is the worst app in all the Nigerian Financial institutions I have onboarded on.. so lame,1
2021,Useless bank with a useless app. Don't open an ecobank account if you don't want to die of heart attack and high blood pressure,1
2021,This app is horrible. Can't verify it. Just uninstalled it.,1
2021,I'm pleased with the services,5
2021,"What I hate most is the eco bank response on the previews. They just don't wish to fix it, its that simple. Ecobank would ask you to email them. Even if you Email them from now till next year, they won't reply you. It's a game plan by them for you to continue using *326#, so they would continue deducting charges to pay the network providers... Ecobank knows what they are doing and its wrong..",1
2021,Great,5
2021,"Nawaooo !! The app isnt working at all, it always says E code not available. Nawaooo..",1
2021,Good,3
2021,"Pls i downloaded the app but unable to activate, always prompted wirh this massage "" E alart fail$)""",2
2021,Its been OK. But I can't seem to get past confirmation of phone number.,4
2021,I have not been able to pass the verification stage. I wonder ecobanks lackadaisical approach to issues.,1
2021,Can't get beyond number verification.... doesn't make sense.,1
2021,It's so poor that I can't pass through the verification stage,1
2021,Excellent,5
2021,"Eco bank!please work on your app,I need my money.",1
2021,"A very bad app,I could not get pass the phone verification. You need to revisit and upgrade this app.",1
2021,"I have done a domestic transfer between 2 Ecobank accounts in the same country. But money has been taken from my account and was never delivered to the target account. It's been more than 15 days now. We have been to the local agency for a fix. But the only thing that we heard is "" we will send an email"". I sent an email myself with the transaction details but still nothing. No customer service. I feel ripped. Stay away from this so called ""bank""",1
2021,I can't get past the verification stage. It doesn't send token to verify one's mobile number.,2
2021,The updated app works fine now.,3
2021,For about 2months now I can not pass the verification screen. From not connecting to service is not available. If is possible to remove that star I would have cos this app does not deserve any star from me.,1
2021,Nice app,5
2021,Graudually improving. Looks good for now but still needs more advance improvement to do better for customers satisfaction.,2
2021,Worst bank ever and a useless app.. I tried to recharge my glo and mtn line... The bank keep deducting my money without recharging my phone.. I have called severally but nothing was done,1
2021,"The bank app is sooo bad,not useful at all..total waste of 61mb...account has been debited but the transaction is still pending,it is always pending,you guys need to improve o",1
2021,"Zero star is what this app deserves. I just wasted my MB to download the app, i cant even verify my phone number. Too poor",1
2021,"The app is so annoying 🙄. Can't even sign in. Can't activate the app. It keeps saying ""sorry this service is not available at the moment"". Please fix this.",1
2021,It's always ok,5
2021,"ThIs app is a disgrace or lemme say tge entire banking system ... I regret using this bank , i have been recharging my phone via the app , i will be debited and my line will not be credited and no reenburstment of fund",1
2021,Can't login after getting a new phone,1
2021,This is one of the most annoying bank I have ever come across in my life In fact it is the great mistakes to have a bank with you people because more than 2 week couldn't not able to make transaction with my phone but the mobile and USSD I don't know what is happen and several times you people have been telling me to send my screen short and all this time so please you should rectify the issue,1
2021,Hajara,5
2021,Good app,5
2021,Nice,5
2021,This version is nonsese. cant even login to the app,1
2021,"Honestly I don't really no what is going on with this app, severely have download this app,is like am wasting my mb on this,may be I should close my account with you people,over 2 month now nothing to fixed on this app,try and do something about this.",1
2021,"This is so frustrating,Its not working!!! It keeps saying that the ""service is not available at the moment"".",1
2021,Since yesterday I've been trying to recharge.... Still nothing. Very poor banking services,1
2021,Makes banking very easy,5
2021,It's been a whole 24 hrs of trying to send money across to my country of origin..what a waste of time🤦‍♀️🤦‍♀️🤦‍♀️,1
2021,Let there work on this app it is bad,1
2021,"Overall, it's a decent app, mostly seamless interface and easy to understand. HOWEVER, do NOT use this app if you need to make a transaction as quickly as possible. I tried completing a mobile money transaction 30minutes ago and counting and as at now- the transaction has not gone through. The experience has thrown a wrench in my plans and has been throughly embarrassing to me. Customer service, despite being rather sympathetic- was not of much help either.",3
2021,Not working,1
2021,Try to verify my phone number but it keeps telling me this service is unavailable why?,1
2021,Have been trying for the past 2 days to register with no success.. Something about internal system error,1
2021,"This app is not working at all, unable to process e receipts for a wjule now and I need to do my banking online ASAP. Very frustrating something",1
2021,"I have recharged over 5000 to 10000 naira on my mobile app, I have gotten the airtime, I haven't gotten a refund. What kind of app is this? Is so shameful",1
2021,"I can only plead with the customers to change another bank please, ecobank has turned to something else. If we can't acces this app I see no reason of banking with you guys, is our funds safe with you? Not been able to get the proper alert at the right time and worst of all not being able to access the mobile app is terrible same problem for almost 2 months. This is a failed organisation. I hate that I gave you a star.",1
2021,"I can't login my to my mobile for about a month now and all the bank I've been to had done the about it, thrash, even after downloading the app over and over again I keep having error messages login back in 😠😑 🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺🥺😣😣😣😣😣😣😣😣😣😣😣😣",1
2021,Terrible all I have been trying to do is down load the App but I have been going around for four days Give up,1
2021,This App is not working at all. Ecobank wetin una program like dis?,1
2021,Èo oukrll w twyrf má wnóne ọjọ mì ìmejù lùlẹ,4
2021,You people want us to be paying #6.98 every time using USSD that is why you refused to work on this your app abi,1
2021,Damn i can't get myself logged in Into the app 🤧 They refused to send otp,2
2021,"Have been trying to down load Ecobank mobile App, for somedays now but i couldn't. I dont know what the problem is ooooo",1
2021,Very poor,1
2021,This app does'nt deserve a star Worst app ever🤦🏻‍♀💔,1
2021,Please your service are very bad I get debited everytime I recharge my phone from the app but I won't be given the recharge card leaving me stranded at times It is really not cool,1
2021,I'm tired of trying. I can't seem to go beyond the number verification. Why is your mobile app so damn complicated? It's keeps saying out of service.,2
2021,Good and great app,5
2021,"I downloaded this app, to create my account is now problem, they will show me Ealert failed",1
2021,Very good,4
2021,Can't login.,1
2021,Why I can't assess the app for a white Why no service because I change my phone,1
2021,Nice,5
2021,Good,5
2021,"Since the last update, transaction history notification is no more showing. Correct the issue and my view will b reviewed",2
2021,Nice application,4
2021,"On monday morning, i will walk into your banking hall and fill a transfer for all my money to another bank. I've fill form for sms alert in your bank twice still i don't get. Now i download your retard app to carry out a transaction it keeps telling me to check my network. Banks like first bank app has increased their maximum transfer amount to 1m and I'm here struggling with an app which cannot transfer more than 200k. I'm not pleased at all.",1
2021,Why can't I have access to my app on my new device?,1
2021,It's not Good at all,1
2021,Eco bank too mumu...I can't log in my mobile app.... connection refuse,1
2021,"Is like you people are very stupid for playing with peoples inteligent,millions of people are complaining about same issue and you are still asking for rubbish screenshot,its high time to switched to a better and a reliable bank that ready to serve us better..",1
2021,"I have tries to open it but to no avail,",1
2021,"Frustrating! Jesus! I can not get past verification... Its been years and this app has never improved. It is so open,anyone can view anything and everything. It is always a new trouble when you decide to uninstall and install eco bank app... The only successful thing is app update. I am not happy at all. I have sent the email yet nothing has happened. My best option now is to give attention to other banks and forget this ecobank till ya all are ready for business.",1
2021,"This app is nothing but rubbish, just a waist of data and time. Only phone number verification since a month till date nothing is working",5
2021,This app is not helping at all,1
2021,"The app is useless, for past three months now it has been going maintenance, verification code was unable to activate. Just wasted my 61.6 MB. Honestly I have uninstalled the app☹️☹️☹️",1
2021,Please can you advise us how we can make transactions on our accounts without having to go OTC cos Ussd is not going when I tried transferring funds from my account. We need your team to expedite action in resolving the issue as it has lingered far too long. We can't keep using Ussd with the new charges in place that is for people who don't use internet banking. I am totally disappointed with ECOBANK at this period. Please make your customers happy and fix the issue.,1
2021,Can't find pin reset in the mobile app,2
2021,I love it,5
2021,Oh poor Ecobank. So sad that one can't get this your mobile app functioning. 😔,1
2021,"I have not been able to use this app. It installs, but gets stalled in setup. The phone number verification is not working. Kindly have this fixed or just pull down the app until it is fixed. This isn't okay at all.",1
2021,"I got through most of the processes to register, password was sent to me but when I enter it keeps telling me ""sorry not available at the moment"" it has been for almost month😡😡 very disturbing",2
2021,Very fast and reliable,5
2021,Great software,5
2021,"I can't make any transactions on the app... For the past one week now, I've been trying to buy airtime and transfer money to people but it keeps saying ""failed"". Please rectify this issue. Its very bad.",1
2021,Nice one but generating statements for more than a month is a problem. Pls fix it,3
2021,Very good and secure,5
2021,Am so disapointed at eco bank for two am trying to have acconut functional account but i cant now i cant do any phone transtion even code is not working the app too what rubish,1
2021,Wasted data,1
2021,"I used to enjoy this app but unfortunately it has gone abysmal in the past weeks. For how long are we going to wait for it to be resolved? You can't get past beyond the verification stage. When you also select debit card activation option, it fails. Pls let your IT/Tech team work on it asap. Also, your staff seems not to understand what the issue is. Is so sad.",2
2021,Difficulty just activating d app,1
2021,Awesome but need to get up on quick notification of any transactions.,5
2021,"I hate this stupid app I can't even verification my number, I hate open Ecobank account, can't you guys just fix your stupid app to work",1
2021,Goof,1
2021,"More than a thousand people are having the same issue and each time you ask for a screenshot to be sent to your email, are you guys stupid or dumb? If you IT guys are not capable,why not use new hands.users can't get pass verification stage cos the app refuses connections and can't send code, what stupid screenshot do you require all the time? I live abroad and I transact daily with the app, since I switched phones its been over a week I can't do anything with the bank,frustrating.",1
2021,This app is not working properly i can't pass the verification process,1
2021,Very Good...Eco BANK just need to IMPROVE on their networks.,5
2021,"Ecobank, what is wrong with this your mobile app? Is so awful to update this app m. Your bank is retrogressing. Why?",2
2021,"Good before but now am having issue, i can't access my mobil app again because i'm in other country why i don't understand,",4
2021,Very very frustrating For more than a month now I have not been able to login The developer should do something on the site,1
2021,this newly application it is dificulties in registration i have spend 4 days now with out register.,1
2021,Couldn't reactivate the mobile app again. Saying error in sending verification code several times.,3
2021,Useless app,1
2021,Useless app. Not working,1
2021,What a horrible app. It won't let me log in any more. Every time connection is refused or whatever,1
2021,"After I downloaded the app, i kept seeing error in contact..",1
2021,Nice app but seem to be slowing down,3
2021,"I know it's a great app, but I can't activate it, it keeps saying 'E-alerts failed'",3
2021,The bank app is rubbish Can't get over phone number verification Very annoying bank,1
2021,I cant even topup my visa card,2
2021,"Despite the complains from customers about this app, the bank has done nothing. Just went through the reveiw, and realized the problem was not from my end.",1
2021,"Useless app,your so called team/developers should have tested and verify it well before bringing it to the public .waste of time downloading it?Anyway the select country is not working?",1
2021,"Beautiful app indeed, more of His grace in Jesus name",5
2021,Very helpfuly,5
2021,This app is the worst i have ever seen,1
2021,It being impossible to register my account why is like that,5
2021,Great,5
2021,"Your app used to be very good 👍 until i reinstalled it in my new phone. Ever since then, it's not gone beyond verification of phone number which have been failing. It's so so disgusting but true that your branch office staff can't even help me out. Better resolve this issue or fix 🔩 whatever the bug 🐝 is as quickly as possible. But come oooo, how long will it you (ECOBANK) to fix whatever is the problem? Is it going to take forever? And alternate app? What a big SHAME!",1
2021,"What a rubbish is happening, Is this Ecobank mobile app I knew before or what else?. Somebody cannot login to his mobile app anylonger, For over a month now. Even as you put your registered phone number. Can't this issue be fix?. Hmmm this is a fatal faiture. The developer should do something urgent.",1
2021,The mobile app is not working at all. When you try to reinstall the mobile app. I was told they are going through maintenance for the past three weeks now..how long will this take l believe it is a shame for a bank as big as ecobank Nigeria. Am still unable to install the mobile app. The bank couldn't sent the OTP to complete the installation. This has not been resolved.The problem has been going on for months now. Could anyone help solved this problem. I await your response.,1
2021,"Terrible Even after email contact with appreview team, for over a month still can't get pass the verification stage. Worst version ever",1
2021,Good Service,5
2021,Absolutely poor . I can't pass the verification stage for about 2months. Before the error message was 'connection was refused try again later' now it is saying 'response message not configured correctly'. I have lost alot of man hours because of the app. mailed you guys but the situation is still the same. Fix your app.,1
2021,Your app is not working. I can't even verify my phone to start using the app.,1
2021,"Went through reviews and it s obvious this problem of not being able to go beyond number verification is a long standing issue and to think you have not done a thing about it says a lot about your orgaisation. Little wonder, your once bubbly banking hall is now a ghost of its old self. If you are seriously as an organization, you would take the complaits here and work on your problems. You are suggesting that aggrieved clients should send mail because you think you are doing us a favor. Shame!",1
2021,"Ever since I downloaded the application, I have been unable to access it. It's just so frustrating",1
2021,What is happening to your app?one can't even sign in and also ur USSD isn't going also 😪😪😪.,1
2021,Delete this app or improve it,1
2021,"You guys keep requesting for screenshots, please fix this issue. This is 2021 for Christ's sake, what would it take to fix this verification issues. Better still, the new app update should just be dropped. Pleaseee!!!! Eco bank, please.",1
2021,The app always says i have got poor internet connection and it seems everyone is having this problem from the reviews i have read.Please can you fix this guys.,1
2021,Rat my apps,5
2021,This is the worst banking application in the world. So leggy...so terrible...so inefficient. Loaded airtime . They deducted me and never delivered the credit.,1
2021,Good,5
2021,Perfect,5
2021,Was debited and it been over a week have not being refunded even after the transaction was not successful,1
2021,Unable to get otp .... Have been in this for a week 😩,1
2021,Working perfectly now,4
2021,"Why is there not opay in your transfer list? O want to transfer to my opay, its not showing in ecobank app... why na",3
2021,"This app is not useful, I mean it doesn't work. The developer should please do something about it. Thanks.",1
2021,The worst and the most useless app i have ever downloaded. You have made me wasted my data for a useless app.. God will judge you.,1
2021,Commom app una developer nor fit correct error .. Sack him and employ a good developer shu,1
2021,Tried loggin in and it showing connection was refused,1
2021,Very bad,1
2021,"Why does this app exist? USSD doesn't work and this app refuses to send an OTP saying ""connection refused"" anyway, thank God it was just ₦100 I transferred inside the new account I created via ussd but can't access. I'm looking for a new bank and this can definitely not be it. I advice you to go for another bank. Read other reviews and you'll see a lot of people are having similar connection problems. I called their customer care regarding the USSD problem and they said it's had a problem since.",1
2021,Good Application,5
2021,Can't get pass the verification stage keep saying no internet connection,1
2021,"Horrible, still can't log in, from the reviews am seeing, am not the only one, just recall this update and let us have the old one back, thank you",1
2021,It keep on showing no connection pls do something about it,1
2021,I can't even login successfully rubbish 😑,1
2021,Good and reliable banking app,5
2021,"Since the day I updated the app, it has not been working, kindly review the update, there's a missing code.",1
2021,Giving this app any star is the greatest lie of all time. For almost one week now I couldn't make any transaction just because I uninstalled and reinstalled the app when the one I was using stopped working. How can sensible bank be putting her customers under undue suffering almost all the time in the name of whatever.,1
2021,This bank's app is just a mess. I have never gotten past the verification stage for the past 5 months. Please fix the app or delete the app entirely.,1
2021,"Still can't pass the verification stage,I really prefer to the old one... please you people should find a solution to the app please",1
2021,Keeps saying connection was refused try again. This happened since I formatted my phone and downloaded the eco bank app. The only option you're giving is me using USSD.,1
2021,Registration and on boarding was a herculean task,1
2021,"This app is just useless waste of data, don't ever get past first page, one error message or another. What's e-alerts unavailable?",1
2021,"Terrible terrible, I've been trying to download the app for days now with no luck! First it refused to open after downloading it for a few days I uninstalled and reinstalled and nothing, finally yesterday it downloaded and I entered my country and number and it keeps saying network error .What is the problem!!!!!",1
2021,Easy to use,5
2021,"If I went through the reviews earlier, I probably wouldn't have downloaded the app. Wasted 61.6MB, and I can't get past phone number verification! I've given a whole month and came back to try again today, no way. I've read the reviews, and it is clear that this is a major issue! How can they keep getting such reviews and do nothing about it? What is life without swift internet banking. Ecobank, make ona no let me swear give ona o",1
2021,"Can't install the app. Have tried severally, it load upto 100% as won't install",1
2021,Very good for me. It nice.,5
2021,Get a better app! And stop delaying incoming transaction especially over the weekend...that's fishy,1
2021,This app is important one way or the other... It also pictures the growth of the bank but it's not funtioning properly why?,1
2021,I cant go beyond validation after providing all d imformtion *326 not working mobile app not working what wrong with ecobank,1
2021,"I can't get past the verification option The app has been frustrating since almost a week now,haba!",1
2021,"Ecobank has always been my best. I enjoy the bank and the app with less stress, just that I'm having issues using the code. I wouldn't always want to log into the app to do my transactions, sometimes I just want to use the code but I can't. Please is there a way that can be fixed? Aside this, the app is just great. Thank you for being reliable...",5
2021,Great,5
2021,"This app.is very frustrating, i tried to load a recharge card via this app, i was debited twice but my line was not recharge. Pls how can i get my money back. This app is a total disappointment.",1
2021,"I'm really disappointed with how the App works, I've been trying to login but can't get past the verification page 😡😡😡",1
2021,"Worse banking app ever. You can't change device if Yu manage to get pass the verification stage it will start saying ""NETWORK REFUSED PLEASE TRY AGAIN LATER"". Very frustrating and useless App. It almost landed me in trouble if not that I had other bank account.",1
2021,"I just download d app nd I could not have access to d app telling me I can not login in, plz how can we use ur appp",5
2021,I want to instail mobile app has my formar got dellected,3
2021,This app was the best at first and now is getting worst by the day...cant see my recent notifications...i made transaction and did not receive e mail notification nor mail...what can i attach to the complaint now...and am busy cant even visit bank...dont make it look like we dont use other mobile bank app na!,1
2021,"Please I was trying to top up my xpresscard but it wasn't working, please help me",1
2021,App crashes on Android 12,1
2021,I don't know why anytime I try to activate the app it doesn't seem to work And recently I tried getting airtime directly from my bank then I was debited immediately but never got the airtime Tried calling the customer care but I wasn't attended to And I am really starting to regret ever using ecobank,1
2021,I've been trying to add another profile but it's showing connection refused,2
2021,Good,5
2021,"What is wrong this update, eco, this is becoming too much and Is making me sad, seriously, I swear.",1
2021,Bad app it can not even send vivisection code at all.. this my 5days within for it yeye app I can't long in,1
2021,You said attach bank cards now available but unfortunately it's not working,1
2021,I can't get the verification code it's saying connection refused try later for weeks now,1
2021,"I don't know the problem of this mobil trasfer i activated it, but when i try it. It say invalid PIN",1
2021,"I have downloaded the the app more than five times,yet is not working on my device .the response was connection was refused",5
2021,"Easy to access, Makes banking easy at comfort of my home.",1
2021,I just downloaded the app and I can't use it worst app ever,1
2021,Kept showing internet connexion error even though I do have internet. I uninstalled and now not able to activate.,2
2021,"This Is the worst mobile app that I have ever seen in my life, how could they allow their customers to be going through a whole lot of frustration in the process of registering the mobile app on a device. I got a new ATM card and a new phone, I downloading the app and tried to bind the card to the mobile app for more than a week now, I can't use the mobile app. The most annoying thing is that I even went to the bank, no one could help me, I sent a mail but no possible response. Its very annoying",1
2021,Satisfied,4
2021,The app keeps saying connection refused at the sms verification pls fix it fast because it is really frustrating and you guys may lose a lot of customers if this goes on,1
2021,"I can't pass the verification process since all this days , what's wrong with the app, very poor updating I regret updating the app",1
2021,I have been trying to activate my ecobank app but keep telling me connection was refused,3
2021,Fast and convenient,5
2021,You people are thieves,1
2021,Awesome,5
2021,Please ready to the end No 1 the bank is very very very useless The bank app very nonsense app I hate the bank I hate everything named ecobank if you go to the bank to work out issues if you come by 7am you will go home by 4pm today at the bank a woman was crying because after everything there keep giving her excuse I promise you before now till the December ecobank will be close I promise you guy's And please I don't need any customer care to reply me because everything is useles😭😭😭😭😭,1
2021,"This app is just frustrating. I cannot get past the verification stage. Almost a month now trying. What is actually wrong with it. Each time i try to enter my phone number and verify, i keep seeing a message about poor internet connectivity het i have very good connection 😂. Can you please attend to this inconvenience",1
2021,Terrible. Worst Ever Eco Bank Mobile App Version. Getting Debited And Not Getting Credited For Online Recharge.,1
2021,Ur bank statement details is no well arrange.making the soft copy useless.,1
2021,This app is frustrating It has been showing connection error.i can't login to my account.,1
2021,"I installed the app just recent, and i still cant activate it. ""Connection refused"" is the same thing, i have been seeing. Ah.",1
2021,"The app is ok but have been having difficult to login after factory reset my phone, now have wasted my data in redownload another neither allow m to login into my account",4
2021,It's very efficient,5
2021,Even with your West African-wide coverage you can't afford to pay experts to do a good job? The upgrade of this App is a TOTAL MESS.,1
2021,It is really a great app,5
2021,"This app was good until I download the update,but is very bad and stop working since a new update has been downloaded",1
2021,"This app is rubbish, I can't even activate it, talk more of using it.",1
2021,"Even app created with #500 don't function the way this particular Ecobank app does.,it's the worst app I will ever see and use",1
2021,This app is very bad and i dont think the app is improving @ll to send money is wahala to receive the same thing.,1
2021,"I wanted to update the app, I uninstalled the previous version. After downloading this version, I can't activate the app again. It keeps popping up ""connection refused, try again later"". It can't generate the OTP.",1
2021,"Eii, I'm just withdrawing my money and you're giving me an error that it failed and now the money has disappeared from my account. Support is not even answering me",1
2021,For 3days now I could not activate my App,1
2021,Am aware that ecobank branches can be so frustrating .. But you see this app its the worst thing i have ever downloaded... Since 2020 i couldn't pass the verification stage.. Am giving the one star cos its compulsory,1
2021,i find it very difficult to view my account. it keep on telling me error. and this is the account I've been using for more than 15years now. i don't know what's now the problem,1
2021,The app does not update and install just wasting data to download. It is really very frustrating updating i think the old version is just managable in the absence of an improvement.,4
2021,"The most difficult application so far, it's not opening. Pls 🙏 do something before something do your bank.",1
2021,"The updated is horrible, I have been trying to transfer money using rapid transfer and its not working... horrible update",1
2021,"This app is very frustrating. For over ,2 months, I've not been able to set it on my new phone. It never gets past verification stage. I've visited your branches and it's same thing.",1
2021,This bank and this app are the most useless in the country.... honestly yalk deserve no stars,1
2021,I have been trying to login into my account but the app keeps telling me connection error,1
2021,Can't get verification code through sms.... It always shows up with.. error try again later..🤷 This app needs to be fixed 😏😏 It's very embarrassing 😠😡😠,1
2021,I don't understand what u people are doing there. Are you saying none of you uses this app. The most annoying is the person replying the comment. Rubbish,1
2021,I am in sierra leone i cannot use mobile money. In the ecobank app.,1
2021,Like I haven't been able to login since I changed my phone it keeps saying connection refuted time and time again like what the hell,1
2021,Hello please I have been trying to verify my number but it refuse to go through.,1
2021,"I gave this app 5starts in the previous update. The recent update is absured. The app keeps saying ""connection was refused"" pls try again. This is too frustrating, pls do something about it",1
2021,All right !! I'm very happy Thank you ecobank Right now my app is running wonderful Thank to resolve a connection issue,5
2021,The app needs to be looked into. Getting registered on a new phone has suddenly become impossible.,1
2021,Straightforward interface,5
2021,"The app all of a sudden just start rubbish,I use it all d time and it good buh a problem came up yesterday dat it is writing error and I uninstall and installed back since yesterday it just stopping at verification code and I have a lot of bills to pay",1
2021,"This bank app and the bank itself is very frustrating and annoying. You guys have been updating for the past 2 weeks and still no improvement, how do you wish to even bring in more customers.",1
2021,"This app is frustrating me right now. Been trying to send money not going. Deleted and downloaded another one , couldn't even pass the OTP since . People are shouting on me because of their money.",1
2021,Very helpful,4
2021,Keep say action not configured,1
2021,This app is taking forever to download 🙄🙄🙄🙄,1
2021,Great app! Okay for banking,4
2021,It's the worst I am stuck at the verification sms for the pack 3 months What is going on and it worked fine on my formal phone,1
2021,This app is just frustrating and annoying. I've been trying to install my mobile app for days and I've been stuck at the OTP stage. What's the essence of having an app please if it won't function? Time to leave this bank.,1
2021,"The only bank i know of that doesn't have any channels working (ussd, internet banking or the mobile app) they've all not been working for the past 2 months now like what exactly are you guys doing??????? very disappointed i regret opening an account with you guys",1
2021,"It's just really fake, Doesn't work at all, if you are not able to make it work correctly, you have just to close the application. Since I have installed it, no way to use it.",1
2021,Tried to sign up... I was told that an email has been sent to my mail but I didn't receive it.. Tried several times again and gave up...This ecobank for Chris sake... Not a rural bank.,2
2021,One of the best.,5
2021,Good,5
2021,"Cant buy airtime on the mobile app, and you are deducting my money already, eco bank na wa for u ooooooo",2
2021,I can't even log in on my new device and its stupid....I can't even access my account for up to a week...USSD code not going through,1
2021,"The worst app, I downloaded this app and I haven't been able to access it ,it keeps writing ""connection was refused please again later"". I don't know why they upgraded it ,from good to worst upgrade. Nonsense!!!",1
2021,"Is like this app is getting somehow now am trying to login into my acct since an I can't loging in,is keep failing Please try to do something about it",1
2021,I cant access my mobile app bcos it keep telling me no internet connection even when my data is on,2
2021,Not working out at all... Just showing connection error upon say I update the app...,1
2021,Nice,5
2021,Ecobank is never reliable,1
2021,Dont rely on this app as an only option. It is only good as back up.,2
2021,It's wonderful.,4
2021,Been trying to activate the app on my new device and I'm stuck at sending SMS verification. I see another person complained about that. Please address the issue.,1
2021,"This bank app sucks, I can't transfer to other banks, it's not showing the list of other banks, so frustrating.",1
2021,As I was trying to login back to my account it's telling me network was not established.Where as I have my data connection,1
2021,"It’s not working for me, finding it hard to transfer",3
2021,Cool,5
2021,Nice app,4
2021,The app really sucks now since I updated app have not been able to log in to my account really painful have been enjoying the app before but now oa like I switch back to other banks,1
2021,This updated app sucks really. Presently trying activate my account but it keeps showing can not connect try again later. I've tried changing my password too but nothing is working 😤😤,1
2021,"Very frustrating app. I have tried logging in for sometime now but all I could receive after inputing my password is"" Connection was refused. Try again later""",1
2021,Cant access this App on my phone for over 2months now...dont understand this ecobank looks unserious..,1
2021,Good,3
2021,"Pls am trying to download ecobank app for some hours now but to no avail, what should I do",1
2021,"Please work on your app, logging in is impossible, what's the use.",1
2021,"This app is just frustrating and has problems all around it. If you don't know how to improve the app, I think it will be better to make the previous version work without any update. I think this is the worst bank mobile app in Nigeria so far. Once this app is uninstalled on a device, to reinstall is always a huge problem. I have been trying to install this ecobank app for the past 3 days, yet ut has not been successful. This is my second time of complaining here.",1
2021,"Garbage. Tried to log in but it keeps telling ""connection refused"". Went to customer service and they were nonchalant about it. I'm seriously considering changing banks now.",1
2021,It's not 💯 ok,3
2021,I used the app before my phone was stolen . Great. I'm about to download again. Wanted to ask whether I can change my number connected to the bank to a new sim.,5
2021,Please m not happy with this Ecobank any time I wnt to open the app it not open,1
2021,Excellent app using very day,1
2021,"Ecobank ussd is the worst. Their mobile banking is terrible. Physical contact, nothing to write home about. All their services are just horrible. To keep a large amount there, God forbid. I gave one star because that's the only way I can post my view because they no deserve am",1
2021,Nice app,5
2021,Good app,5
2021,"Ecobank always send me sms alert twice for every transaction and charge me twice for these same sms. Is there a reason why I keep getting these messages twice? Is one not enough? Does this not look like ""defrauding of customers""? But in all, I love your app.",3
2021,Ecobank is really disappointing...i cant login for over 3days now and my money..os inside.,1
2021,Not too good,5
2021,"Pls what is wrong with your app, been trying to logon but its saying Action not configured. Its the App not working again. So Bad..",5
2021,"For the past two months now,i can not activate my mobile App,when it gets to where OTP will be sent to me,i will get an error code that refused connection,try again later.",1
2021,Stuck on validation screen. Keeps asking for a OTP and never authenticates,1
2021,Trying to create an ecobank express account why is this app showing me action not configurd i dont like this app any more,1
2021,Better service than Atm,5
2021,I have been trying to activate my on my new device but alway show connection rufuse at the sms verification place.pls you gans should work on.,1
2021,Please help me . my mobile app is saying my profile have been locked for trying many times to answer questions,5
2021,Worst app ever cant log in to my acct for month now keep showing connection refuse,1
2021,Trying to install the app but getting too long whilst loading and it reads pending.,2
2021,I updated my phone and have been trying to log in since 5weeks now but its impossible... This is very frustrating and bad for a bank like ecobank,1
2021,"This app is so easy to use and very secure to use. Every button you tap, you're required to be authenticated before you proceed.",5
2021,So nice,5
2021,"The app still doesn't allow me to access my account, what a waste🚮.I think the ecobank in Zambia should change their whole staff. Their landlines don't go through and they never give feedback concerning queries. This is the 21st century and yet they want customers to crawl to their doorstep for help, there should be some improvement please, I have high Hopes for this bank.",1
2021,"I'm stucked at the SMS verification stage, I'm really pissed off right now",1
2021,I'm always stuck in the sending of OTP section for the past three weeks you guys need to find a fix for this please it's no longer funny,1
2021,"This app is making me wish I didn't open an ecobank account always getting stuck in the OTP verification screen. if you don't want anybody to use the app then why put it on play store, absolutely shameful",1
2021,Interesting,5
2021,"Am not allowed to login existing account, it always shows connection failed when i want to put the OTP code",1
2021,"Wonderful, it helps me to handle my fanacial transactions",5
2021,I can't pass the verification process on my new device very wrong,1
2021,The app shouldn't be on play store. Doesn't meet standard banking app. It'll frustrate you. Please don't use or bank with them. Another word for worst bank is ecobank. Thank you 🤝,1
2021,This bank always debits money from my account that I don't even understand or someone will send you money and you will not receive it,1
2021,"ECOBANK service is very poor, i want to close down my account with them very soon. ....",1
2021,"The app has been stuck for about 2 months now. Even after updating it, it keeps saying ""connection error"". And it's not just me saying this. Please do something about this quickly.",1
2021,"Literally this app cannot sign out, it just got close after hitting the sign out button, but it takes you straight into your account dashboard after pretending signing out.",2
2021,I can't get back to my account ...I have been trying to login my other password ..it's not going through 😠😠😠😠,1
2021,Been trying to log in for 2months now and it keeps saying connection was refused up till now,1
2021,Kept re-downloading this app to see if it has been updated but up till now it's still having the verification problem just at the initial opening of the App. We patiently await a positive transformation as the ongoing issues serves as a major discouraging factor of retaining a subsisting account and banking alliance.,1
2021,Not cool,1
2021,This is one of my best mobile app 👍 I have ever used 😘,5
2021,I can't log in my account why poor adminstration,1
2021,Transfer from account to mobile money wallet sometimes take along time to come and sometimes it doesn't come at all....please you guys should work on that....because it is very disappointing when you in need of money and it happens to fail like this....very bad,3
2021,"It worked on my previous phone. Unfortunately I can't get it to work on my new phone, I can't login or get OTP. This is disheartening, I have to find a way to move my money from this bank to a bank with an app that works...",1
2021,This app is just frustrating haba eco bank... Try and reach to standard na.. wetin be all this na,1
2021,"I'm new on this app and when ever I try to create an account the verification comes but when I enter the pin they would say we can't process your request at the moment. I don't understand that, something needs to be done very fast",1
2021,The best mobile banking app so far I have used in Africa. Secured log in and easy transfer of funds across Ecobank Africa and to other banks. Excellent and simple app UI. Very Good job.,5
2021,Good,5
2021,"I swear ecobank is giving me heart brake,why cant they jst open my app for me,ever since I downloaded this app it refuse to open,no business what sort of nonsense that is, please dnt make me to hate u guys,u have always been my best app,den now wats happening.",1
2021,"I'm giving this updated App one star because there's no zero😑. I can't get past the verification stage for months now all in the name of ""connection error"". Smh",1
2021,"This app refused to activate ever since I changed my Phone and I have been sending emails with the screen shot, yet no response..........",1
2021,Good but frustrating with low data supply,3
2021,"This app is the worst bank app have ever used, I can't login for two weeks now,what kind of bank app is this? My 1st time using this app",1
2021,"ecobank is d best bank ever, I love it",5
2021,Bad. . i wish i can give no star.. How can the update be messing up. I cant even get past the first screen. Must i come to the bank before its fixed.,1
2021,"Actually this app doesn't worth 1 star. I don't just know why I can verify my account. Whenever I try to verify my account I see something like ""action not configured"" and I don't know why is that happening.",1
2021,"I am trying to login into the ecobank mobile app and it not working ,what do i do and i really need it to be able to make some transfer",1
2021,Very good,5
2021,Not that good app,2
2021,Good and reliable,5
2021,"I can't find some payment apps here anymore like, OPAY, PAYCOM",3
2021,A really user-friendly app with excellent service bouquet options,5
2021,"I am fed up with this app! I formatted my phone for some reasons and then redownloaded this app. Unfortunately, they are not allowing me to connect the newly downloaded Ecobank mobile app to my bank account. The bank is telling me that the service to connect a new device and a new mobile app to my account is unavailable. I have already waited for days. It seems I will wait forever! Due to the foregoing, I have decided that it's a waste of data and device space to download an update on this app",1
2021,This new update won't verifying my phone number,5
2021,"Eco bank wetin dey sop?I am trying to use my new oppo A54 but ,it has refused to send me OTP,only to say connection refused. Same issue, after all I was asked to do. So frustrating. My only option is to change my bank. Why won't I be able to use my new oppo gone. I am operating two accounts with eco bank.",1
2021,This app is best but they lack something. This app may bring the redrawer of the debit card because it's helpful to as as a costumer. So please kindly bring the redrawer of the debit card.,5
2021,"Am not happy with this app anymore it was my best but now the worst. I couldn't activate since the new update, even try to get the old version from someone still can't activate it. Honestly it's painful. I gave 2 star because it has once been a helpful app but now it's fraustrating app",2
2021,Worst banking app i have ever used. Made a request to withdraw money to my mobile money wallet and for three days I have been stuck with 'pending' God so frustrating,1
2021,It is frustrating can't get past verification screen as no otp is being sent yet the bank is asking for this verification code keep saying connection was refused please try again later .,1
2021,Am just giving it a star it's so boring can't login since I downloaded the app can't login when I chose my country and add number it keeps showing dear customer something went wrong try again later for 3 weeks now please fix this it's frustrating Please quick check can one be notified when the app update is done coz its taking too long,1
2021,Ecobank is good app,4
2021,On the app there is no PAYCOM in the bank options please this should be worked on,2
2021,How can i get pass the verification to activate my account please.. It being over 2 months that i have been trying to login..,1
2021,Excellent,4
2021,I have been unable to activate this foolish app. You guys are aimless. I see people complaining here about the same thing and still it has not been fixed. Whomever is in charge of this app is really senseless.,1
2021,This app is nonsense,1
2021,"I changed phone, since then I cant register it on my new phone",1
2021,I have not been able to open an account yet .,1
2021,This app is worst than more I can said.. Since I updated it.. It keep saying connection refused 😡😠,1
2021,This app performs better,5
2021,"The app is very poor, slow, not working, its stock on the verification screen and tells me I have entered invalid pin any my profile is blocked",1
2021,Easy to use when there is no network problem,4
2021,The worst bank app in the world...can't add my card or even do something meaningful on the app....,1
2021,Worst banking experience I've had is with this bank. Cant link my card to the app. Had money transfered twice to my account and i couldn't access it till now.,1
2021,Good,5
2021,I changed my phone and am trying to login but the stupid app won't just send me an OTP,1
2021,Been unable to access my profile for about 3months,1
2021,Useless bank.. Too many charges,1
2021,Pan africa,3
2021,I hate ecobank....ur services are always furstrating even with the app. I wish I had never bank with you guys,1
2021,Useless app.Can not login.,1
2021,The best bank to use,5
2021,"I re-installed the App and ever since then I can't activate it ever again. It keeps telling me Connection was refused, try again later! I have tried it severally even when my connections are perfect. Please work on the App, because of this inactivity of the App, I can't fund my account again.",1
2021,When I try to login to my ecobank to write the OTP it day's connection was refused,1
2021,Visa direct not working in Nigeria,3
2021,i feel happy,2
2021,This app isn't working Eco-bank is so backward in everything,1
2021,The app is not letting me do anything its producing an error saying no internet connection even though my data bundle and wifi are all ON,1
2021,Can i create account with ecobank app,1
2021,I updated the app and suddenly I can't access my virtual card.,3
2021,This app is inconvenient at all for the past few weeks am trying to log in showing me connection refuse try again later how many weeks now am still trying to log in still that same information this is not good at all,1
2021,It is an excelent app,4
2021,"Trying to install since morning but no avail. I need it too. Data is ok, my phone is standard for it, deleted other apps but no",1
2021,Security wise,3
2021,I have sent a mail. Is it not time you respond and fix this issue with your mobile app. You guys should just make sense for once.,1
2021,"Pretty simple ui, i like it though im facing issues now that im running android 12. The app force closes. Please add support for android 12 :-(",4
2021,"Please help us, the app is still Verifying and this is 2 days now I need help, I have been using this app for long now but I lost my phone and now I download the new and upgraded app but it's missbehaving",1
2021,"I couldn't login for couple of days, writing connection refused. Ecobank need to find urgent solution to this. It's just annoying trying countless times in a day. Pls solution is needed ASAP.",1
2021,Excellent quick response and instant response. I like it so much,5
2021,Good,5
2021,Good,5
2021,I am bit disapointed over ecobank app. I can not get pass verification stage. Very frustrating.,1
2021,Good and lovely banking,5
2021,"Seems everyone has same issue with this app please do something about it, I sent u guys emails but I haven't received any solution to this issue do something about it please",1
2021,Great app,5
2021,"This app is not working, I have been trying to to log in but it's saying i should put the numbers on my debit card, i have done that several times still not working..",1
2021,Useless app,1
2021,"You guys are always asking for screenshot for problems you'll never fix. I'm going to the bank to withdraw all my money and close the account, you guys cannot be serious with your customers. Not even for once.",1
2021,👍🏼👍🏼👍🏼,5
2021,"The best mobile app I ever enjoyed using, fast and smooth I love it",5
2021,Fast and very convenient to use,5
2021,I've not been able to login into my internet account.,1
2021,Just ok,3
2021,I'm also experiencing the same login verification issue here.,1
2021,Back and better!,5
2021,Love it,4
2021,Oh my Goodness have downloaded this app 3times now and still I can't find it on my phone,1
2021,Nice to have,4
2021,"I just uninstalled the useless app, can't onboard so it's of no use to me.",1
2021,"Worst banking app I've ever used. Probably the worst out there. Without consciously logging out anyone can open the app and view balance and even when you do, they can view your transaction history. It's slow to send alerts, use it for a business and you'll be left looking stupid like you're a fraudster. Sometimes they send same alert multiple times. Everything about it is faulty!",1
2021,Good App,5
2021,The app is very okay and easy to access. Keep on the pace.,5
2021,"I am failing to go beyond verification of my number it keeps saying ""Action not configured"". What should I do?",3
2021,"Poor interface and large data gaps, Constantly unable to connect.",1
2021,Good and amazing,5
2021,It's so seamless in it's operation and it's services is with the speed of light. One very good area I have to commend Ecobank. Welldone.,5
2021,Exceptional,5
2021,I'm trying to register for a Youth Savings account and they keep rejecting my application. Won't let me talk to customer service. M,2
2021,"I have not been able to use the app since I installed in my new phone for months now.so I started using the *326# and it has stopped working too..what is happening,is it a crime to bank with you?",1
2021,Don't really know what is wrong with this app for the past five days I have been trying to log in but it will ask me to select my country and input my phone number at the end nothing happens,5
2021,Cool,5
2021,Fantastic Always,5
2021,I changed my phone and now the app is refusing to activate on my new phone,1
2021,Simple and easy to use the only challenge is that you have to log out and log in to see your current account balance after series of transaction especially if there's a network fluctuate.,4
2021,"You can't register or even login your card with it... It always says ""connection refused"" since the last couple of weeks when the app was updated... Please update this app by fixing the bugs 'cos the app suck!😞😠",1
2021,Keep on saying connection was refused pls try again after putting my phone no and password,1
2021,This application is useless please don't download it. I downloaded it I can't open the app is showing me rubbish. I regretted downloading this nonsense app,1
2021,I have 3 foreign account and a cedis account. I am able to link two of the foreign account to the app including the cedis. I have visited the branch so many times and they cant link my dollar account to the app... is the a limit on how many accounts you can link the app. Thanks,2
2021,"I like ECOBANK app , because the service is good,,",4
2021,"This is poor from ecobank, since changing my device couldnt login with the newly install app",1
2021,Very good and excy,5
2021,Very convenient and highly recommendable,5
2021,The App cannot pass verification stage for OTP on my new phone. This is so disgusting. I'm gonna close ma account with you guys. This is how u pple rendered my ATM card useless.,1
2021,Whats happening to Eco bank for the past weeks now i have not been able to make transfer nor do any transactions after i updated the app it keep showing internet refusal this so annoying and i have some urgent transaction i need to make but your app just failed you need to check on your app to see the problem this is very frustrating and disgusting,1
2021,"""Use Ecobank Debit Card"" and it will never be able to verify me no matter how many times I try. And like others have said, the automatic code never comes. So the App is of no use to me.",1
2021,"I can't log into my new device. It's really painful because Ecobank doesn't have USSD. How do i check the activities in the account, buy airtime, make transfers? It's really painful. Now i use POS to transfer money from Eco to First bank before i see money i can use. Its so painful",1
2021,Good,5
2021,Helpful,5
2021,"I can't sign in to my mobile app again, after uninstalling and reinstalling the app. What i see is "" the connection was refused"" someone should help me out✍",3
2021,Wonderful. Thanks to Ecobank.,5
2021,"Honestly I'm tied of this issue, I reinstalled Ecobank mobile app, to my new mobile phone and since then the app has not been activated, I've gone to deferent branches but none could be able to help me out",1
2021,This app doesn't work for 2 days now it keep telling me connection was refused try again later i don't understand.,1
2021,It was given me network error I understand l uninstalled it and reinstalled now I can't get past the phone number verification stage for days now cos of the same error.,1
2021,Feels good using the mobile app,4
2021,Nice,3
2021,Am enjoying the use of this app until i got a new phone and i wanted to register the app on d new phone. Have not gone past d stage if phone number verification it not going again,1
2021,It's very good,5
2021,"I was using this app perfectly well but when I formatted my phone I reinstalled the app and while setting the app up I got to the verification part to get my code and has been saying ""connection refused please try again later. And I have urgent bills to pay. Please resolve this quickly.",1
2021,Is a very good app,4
2021,The app should have at least asked for a PIN whenever you try opening it for security reasons. Anyone who has your phone at any moment can view your account details. Please consider this option. Also my account have not been linked upon request. Thank you,3
2021,Lovely,4
2021,Nice App..,5
2021,It keep tell me not configured,1
2021,"Is very nice, it's serving me a lot",4
2021,Im vrey sad about your mobile app i try to login into my mobile app every time i try to wait for the opt i dont know want worng with this app i cant get my opt,2
2021,Very very poor,1
2021,A little ok,3
2021,Connection was refusal? In this modern age? Pls fix this problem ASAP.,1
2021,This ecobank app is the worst...through out today i havent been able to access it..,1
2021,It won't allow you to upload your photo but yet it's a requirement and they continue to insist on it but the app freezes when you try to upload and it won't even allow you,1
2021,But why can I not activate my ecobank account?,1
2021,More room for improvement,5
2021,"The fingerprint can be accessed by everyone who has their fingerprints on your phone which is bad.. Then anyone can open the app,there should be a security lock before accessing the app for privacy",1
2021,Poor app. Refuse to connect. Very useless😡😡😡😡,1
2021,Not able to log into the app. Connection not available. Try again later. Its been giving me this error message for more than a week i installed the app. I had to uninstall and reinstall. Same thing,1
2021,My transactions keep failing for the past few days after I changed my pin I don't know why is really frustrating 😒 I need help on what to do because there is no branch close to my location.,1
2021,Nice app,5
2021,"I used to enjoyed your mobile banking app for my two accounts in your bank until about 2months ago when I was ask to uninstall and re-install back to reboot the update recently done on my account. Ever since I did the re-installation, I have not be able to pass the automatic detection of verification code stage. This has stalled my activities in using your mobile app for transfer. I have wrote several emails to your customer service but not solution I shall be glad if the error is corrected.",1
2021,I can't seem to add my visa card. Keeps saying service not available,1
2021,for more than 7 months my ecobank account has been blocked and I contacted customer service and everything but nothing they even respond to my messages.,1
2021,MY ACCOUNT HAS BEEN BLOCK I TRIED TO REACH THE CUSTOMER SERVICE BUT NO RESPOND EVERYTHING ON MY ACCOUNT HAS BEEN BLOCK BY YOU PEOPLE POOR BANKING SYSTEM 😰😰😰😰😰😰😰😰😰😰😰😰😰😰😰,1
2021,Great,5
2021,"I updated my app but it fail to process my card details asking me to use the number i open the account with ,and am not more using the number why not my alert number",4
2021,It does not work,5
2021,"This app is troubleshooting,i download the app but the pin can be shown to input and validate",1
2021,"Can not login since i change my device, the response I am getting is ""connection refused""",1
2021,"Activating the mobile app is a big stress without result. It tells me ""try later""",1
2021,Great thanks,5
2021,Why am i unable to download the app It keeps installing and after 100% it starts all over again.,1
2021,Nice app but at time having network problem,5
2021,Rubbish The app will never open,1
2021,"I can't reset my password. it doesn't mean that I forget my old password, but for security purposes..",1
2021,"I have been using this app and it working fine but just recently i got my phone wipp off, and i installed the app again but when ever I tried to verify my number, it write connect refused. please what can I do",3
2021,Good,5
2021,Very good,5
2021,"The app is great. I however suggest that in the next update, a user should be able to delete an unwanted 'saved beneficiary' so that money is not mistakenly transferred to an account that is no longer relevant to the user.",4
2021,The app is not responding several times I tried to make a transaction but the application will not log me in .,1
2021,It has been a good app and I HV had no challenges with it.,5
2021,Perfect,5
2021,"I'm having an issue since five months now... When trying to login it's always tells me Dear customer were unable to load your profile at the moment. Try again later, have been deleting and reinstalling but it's still the same",1
2021,"What kind of app is this i want to create profile but it doesn't work i hate this app ,i am creating a credit card, they said i should put my work id front and back and they said i should snap it and send it to them i did but it doesn't work what sort of nonsense is this,😠😠😠😠,,",1
2021,"I forgot my security pattern of my phone, so I clear all the application to unlock the phone, other banks I downloaded it successful but for Ecobank it refuses.",1
2021,"I don't get this! Have since replied with my personal details for account opening, to no avail. Terrible!",1
2021,After the most recent update its hanging when i want to read my notifications.,1
2021,Google needs to take this useless app off here. Like this is the most backwards bank in Nigeria with the most terrible customer service ever. Opening an account with this bank is one mistake I won't advise anyone to make. This guys have the worst customer care service providers ever. This guys are arm robbers in disguise. You better don't make a mistake of opening an account with this people unless maybe you want to die young. #ecobankiscancelled,1
2021,"I'm giving only one star for the app because is not working in my phone again. And is annoying me. Before is working perfectly but now is nonsense I can't even login,",1
2021,This app kept on telling me connection was refused. Fed up,1
2021,It good,1
2021,This app just can't activate my card. It's quite useless,1
2021,I can't install this app it keeps saying connection was refused please work on this it's really frustrating 🥲,1
2021,"I won't be able to re log back after I got another phone oppo A92 version 11 it keeps saying *connection was refused pls try again later""after password was initiated for Otp to be sent to my phone number, today is the 3rd day.",1
2021,Very tough this days since I lost contact,5
2021,"The virtual card platform isn't working, it is blank. I cannot renew my virtual card and I had some amount of money in the card, when it expired on June 30th. Can you fix it and revert.",1
2021,Nice app,5
2021,I cant find paycom or opay bank in the liatnof banks in the app.. I have upgdated my ecobank yet i cant still find opay or pagcom,1
2021,Is not working,1
2021,Good,2
2021,Worst banking app i have come across.....,1
2021,Is not working,2
2021,I can't log into my ecobank account on the app. It keeps telling me to try again later that there is no network available once I get to the part of getting the otp needed to activate the app and I've been retrying for days now.,1
2021,You guys haven't resolved your problem yet????,1
2021,"Being using this app for years now and it served me so well, just for me to reinstall and not be able to pass the phone number verification. For weeks now, nothing the customer care can do. I'm just stuck without a mobile app",1
2021,"I was using the App, i uninstalled it just to update an information i miskenly ommitted while activating the former one but it keeps telling me 'connection was refused'. Am now stranded as i have no means of withdrawal because i am not in Nigeria now. Using the app was the only means for me to withdraw but now i am stranded. Please what can i do to get myself out of this situation?",1
2021,Very simple to use. Bank Hall in your pocket,4
2021,Just because of the #6 of USSD fee u deliberately decided to crash this app,1
2021,I have always loved this app. Now it keeps telling me to upgrade to a newer version. I have tried uninstalling and reinstalling the app in the app store but I keep getting the same message.,1
2021,Best of all time,5
2021,"This app is so annoying, I bought a new phone you people are finding it difficult to send me a verification code",1
2021,"Pls why is OPAY BANK removed from the LIST OF BANKS one can transfer money too, on d ECO BANK APP. Kindly add OPAY BANK back oh",3
2021,Not full,2
2021,"Kudos to you for this stable and efficient mobile application for financial solution so far. Meanwhile, I will love to view my bank statement or transaction in the app without necessarily requesting for statement of account outside the app as currently being experienced. There could be an option to see you transaction with last seven days, 14 days, 21 days and 28 days anything beyong could be requisition for full account statement via email. Thanks for your understanding and cooperation",4
2021,"Hmmm, always want to login and the system says, CONNECTION WAS REFUSED, TRY AGAIN LATER. , Don' t understand the meaning of this, developers what next,",1
2021,Cant view my balance after updating and when I went to your branch no solution,1
2021,"!!URGENT!! There is a problem with this app. Users go in, a message pops up saying there is a newer version then it will not update. It says to uninstall old app. Then new version refuses to install. Please fix this URGENTLY!!!",1
2021,The app used to work effectively but lately I can't really figure out what is wrong.,3
2021,"I recently formatted my phone so I lost the app. When I reinstalled it, anytime I try to verify my number it always displays, ""connection was refused, please try again later"". I've been trying for the past 3 weeks now.",1
2021,"Terrible, the update is terrible. I can't access services. It is always telling there's a new version. But nothing to update on play store.",1
2021,"Where can I download the latest version of thid app... Am failing to access mine because it says I should download the newest version, which seems to not be available on play store",1
2021,Good finical institution,5
2021,"I can't download this app and is really frustrating, tried all day and still wake up at night to try downloading it still it doesn't work out. Pls Ecobank should develop another app.",1
2021,Nice app but I'm having problem login my mobile app account I need help,5
2021,This is my second one star review. This app tells me I need to upgrade to continue using the app and then I open the play store and there is no update. In other words I can't use the app any more. When this app is working it's a joy but when it comes to updating and activating it is awful.,1
2021,Great App. However allow the app to send messages after transactions to registered SIM Card.,4
2021,Your App is directing me to Appstore for update but I can't find new update and the old version is not working. Please rectify this error we can't access your services.,2
2021,"Downloaded this app in my new phone, asked to input my mobile number, however to get the code, it's telling me ""connection refused"" I don't understand this...",1
2021,It was about to open but fails to do........keep displaying processing Still worst😭😭😭,1
2021,"Great App ,but i uninstalled d App,cnt seem to Login again,not sending Otp for Login,is saying no connection at d moment try later.I need help pls Thanks",5
2021,"This update doesn't work at all. It's asking me for the OTP it didn't send, in the first place. What is the essence of downloading it when it's useless. Please fix it.",1
2021,"Very bad experience, waste of time and doesn't work. Horrible",1
2021,This app is not working 😕 after weeks of going to ecobnak bank branch same story .,1
2021,"I haven't been able to go beyond installing, the moment it verifies my phone number it keeps telling me ""Action not configured""",1
2021,I can't even log into my account it keeps on telling me connection refused please retify immediately,1
2021,NICE,5
2021,"Am having problem with logging in, when I try logging in it will display ACTION NOT CONFIGURED. But I have received a one time pin.",1
2021,"I'm not able to activate my account on the mobile app after opening an account. And it is even telling me to choose a country after I've done it, and did not go further in the activation. I tried it several times at first untill it told me that I've used d maximum number of cards even though it was just one card I've been trying... On each cases, it got to a stage where it told me to create a six digit pin so when I tried to create it, it brought an error message to d screen that I can't recall.",1
2021,THE MOST USELESS APP OF THE YEAR.,1
2021,Fantastic.,5
2021,Very good,5
2021,Nice,5
2021,Easy and convenient app that makes life a lot easier and less stressful.Dependability is the essential hallmark of the Ecobank Mobile App.With Ecobank Mobile App I can bank not just from the convenirce of my home but everywhere .Ecobank thank you for this app.,5
2021,This app sucks what kinda of trash is this what kinda software engineer created this I can't activate the app then what's the use,1
2021,"Why is the app saying connection was refuse please try again later, please you guys should work on it since Banking with Eco Bank I haven't experienced such.. thank you",1
2021,Very useless app. Signing in to my account has been more stressful than running for the Olympics. Worst banking app I've experienced so far!,1
2021,The Eco bank app is not working properly so how can get back to it,5
2021,Doesn't allow you to configure anything just not working,1
2021,"I haven't been able to login in for some days now, it keeps popping an error message. ""action not configured""",1
2021,Best app ever I can surely recommend it to anyone who needs a good bank to try this thank you,5
2021,"I regret downloading this App Why Eco bank can not do their own things like others ,I can't verify my number to my mobile App I hate this, This is almost a week I downloaded this app and is always the same thing please remake this app, this app is not helpful at all",1
2021,"I can't use this app, the app is as good as useless to me, I have been trying to reactivate my account yet it keeps telling me connection not secure, when will the connection be, is it when am dead, this is totally annoying, for the pass 3 weeks I cant use the app Pls fix up ur app, and have read people's review, same issue",1
2021,Good 👍,5
2021,Very nonsense app I can't even open it 😡,1
2021,I can't install the app,1
2021,Worst app don't download the app i try to sign and i select my country and it say pls select the country but i already select the country,1
2021,We've all been complaining of the same thing but nothing has been done about it. Trying to reinstall my app but kept on telling connections refused. Useless app,1
2021,I love the the coz it has were you can create your personal credit card and link it to PayPal 😍😍,5
2021,"Was a good app until reinstalled it on my phone and it won't load past the phone number phase, it's quite annoying pls do something about it and fast.",1
2021,Sucks,1
2021,They keep telling me to get an OTP meanwhile they won't send it,1
2021,Worst mobile bank app ever created. Can't go beyond select country and input phone number. It doesn't deserve any star at all. Rubbish,1
2021,Enough of dis screenshot u ar asking done dat many times still not I can't login,1
2021,"I am trying to update my app but is not working, keep telling me connection was refused, please try again later seen three days now",1
2021,So disappointing Got a new device and I've not been able to access the app. It didn't go past the verification of phone number.,1
2021,"Terrible app. Can't seem to get anything done. ""Action not configured"" error code at every turn.",1
2021,Excellent services,5
2021,"Please do something about your internet banking app its very frustrating, always show ""we can not process it now due to interner error"" this is very sad pls do something about it.",1
2021,I love it,5
2021,"Please for the past days now I can't access my app, I have reinstalled it but keeps showing me "" action not configured"" whenever I want to reactivate it I don't know what to do",1
2021,I just got a new Infinix handset and installed eco bank app and it kept telling me.. your profile is in temporary lock!! What does this mean please. How do I send email with my screen shot o. Thanks.,2
2021,"It's so shameful not being able to login to the ecobank mobile app from my new device because you're undergoing maintenance. Worse of, your customer service have absolutely no idea how long this will take. It really is disheartening, very disappointing.",1
2021,Please this app was good but now I tried to open in my new phone it can't go beyond mobile number verification,1
2021,"This app is not working for me since the update, after reinstalling it each time I try to log in they will say select country if I select country just the same thing over and over",1
2021,Pls why is it that I changed my phone and I successfully logged out of the former phone and install it into the new phone and it's saying connection was refused,2
2021,Good app,5
2021,Same problem with me. I change a new phone and the installation has never gone beyond OTP verification....always saying connection has refused. Pls fix this problem ASAP.,1
2021,"Since I reinstalled my ecobank app,I have been finding it hard to log in to the app😤....",1
2021,Very bad apps not responding,1
2021,"This app is just not useful to me at all,it keeps telling me to change and try again but it won't configure the app with my OTP, it doesn't take me to the page where you are going to input your OTP... it is so furstrating and tiring.You guys just need to improve your services and app.",1
2021,There is a serious problem with this app. Can you guys fix it,1
2021,Nice,5
2021,Its not helpful,1
2021,"The most terrible apps I never see in my life, I try to activate my mobile app is showing my otp is in my profile, if I continue they will now said Action not configure...... Rubbish I can't do transfer again. I give up with Ecobank",1
2021,Useful,5
2021,I cant login the app anymore,5
2021,Cant login,1
2021,Excellent,5
2021,It doesnt respond to anything,1
2021,Dis eco bank app is d most useless app i ever seen someone tranfer will hang and nothing is done about it,1
2021,Useless app. I have not been able to receive verification code for more than a week now since I bought a new phone,1
2021,Pls I can get opay name in my ecobank app,1
2021,can't show my account balance,1
2021,👌,5
2021,Good,3
2021,I think this app is having an issue I can't open the app anymore Please Ecobank needs to upgrade this app,1
2021,Excellent,5
2021,Great,1
2021,"If u guys dnt work on this app in d next 24hrs, i swear it this ur will be taken down from playstore in d next 48hrs. What sort of rubbish is this, so many people has reviewed this issue tobu guys nd upto now, u have done nothing abt it.must You frustrate ur customer each nd everytime of d day.i will still try activating my account in d next 24hrs,and if this still persist, i will personally lead a protest on this goddamn app.",1
2021,The latest update of this app is a hard nut to crack when activating. This app should be check by the developer. Most people i find it difficult to activate the app. It keeps on telling me that my profile is on OTP stage. Change pin before transaction and going back again to the activation page is difficult,3
2021,Is the most important and educative and it gives security.device name is Tecno pop4 air,5
2021,"I wish there's a negative star, 1 star is too good for them. They're disrespectful to customers, worst customer service ever! I regret having an account with them.",1
2021,Am struggling to finish the registration. Is showing 'action not configure' any way to do it please?,2
2021,"So poor,each time I get to put my country and phone number it keeps saying connection was refused, please try again later for days till now",1
2021,How do i transfer from mobile money to Ecobank,2
2021,"Not happy at all, not able to use it since I downloaded the app, it's telling me to change my OTP which I don't understand",1
2021,I find it difficult to install the app .this is my fourth time .also my bundle finishes but the app doesn't appear. Thanks.,5
2021,I can't transfer money from my wallet account this bank is a scam foolish bank,1
2021,I downloaded it into my new phone n it's not opening.,1
2021,I deposited and it is not reflecti ng what is happening to tje app,1
2021,Why is the supervisor not chatting customer again? I have waited all day and weeks but no supervisor to attend to me. Eco bank service is becoming poor,1
2021,This is the worst mobile app in Nigeria.,1
2021,"These is nonsense I tried to reinstall my eco bank mobile app and have a problem with the login since 2weeks now, I put in my phone number and type in my pin the next thing it's brings is verify number Waiting to automatically detect the verification code sent to my number and shows that connection was refused, please try again later since 2weeks please find something fast to do with your bank please",1
2021,"It doesn't work for me The app is showing me can't play video, please can someone tell me what is the problem",1
2021,Please how can I get two apps on one phone?,5
2021,"Downloaded app on another device since old device got damaged it's over 24hrs I cant register app on new device, contacted you guys via DM on IG no response, I commented on your post and a scammer used that as a medium to penetrate into scamming me, scammer sent a DM to me on IG with the handle @ecobanksnigeria providing a WhatsApp number claiming to help me, I almost fell for d scam to provide my atm photo and pin. I transferred all my money to anoda account, I can't be banking with an unsecure",1
2021,The worst banking app I have ever used trying to register for over a month and it's not going. It keeps telling me phone number mismatch,1
2021,"This app has refused to log me into my account for more than a month now, please help me fix this",1
2021,"Ive been using the app for while but unfortunately my phone got formatted. I then decided to reinstall the app and log into my former account but after I choose my country, input my number and input my pin it keeps telling me connection was refused please try again later",2
2021,"Am having issues each time I enter my number to get code, it always show activation error",1
2021,"The shittest mobile app, if you are installing for the first time don't watse your data, it won't pass mobile number verification",1
2021,"This app is the worst banking app ever. At first, after almost two years, I was able to log in, then to add ATM becomes another difficulty. Then I uninstalled and reinstalled, now I can't even login anymore saying connection is refused, try again later. It's sucks",1
2021,Awsome,5
2021,I can't fill in my personal details and it keeps on saying error,1
2021,Useless app i will soon close my account in this bank,1
2021,Am not happy why is it that when ever i want to open my app when it get to d place they want to send me d code it will show connection was refused try again later?,1
2021,"This apps is too poor ,, makes me angry I,ve been trying to activate my card all to no avail it's keeps telling me Action not configured 😩",1
2021,"It's horrible. I've been installing , uninstalling and reinstalling,yet it's saying the same thing. Why is the app so unusable. Seems it's time to try other banks",1
2021,Something is wrong with this app the app was not verifying,1
2021,I love this app,5
2021,Thanks again and Congratulations for the Security technically..,4
2021,"I've been trying to get my eco bank account activated on my new cell phone but it keeps shunning me off with this (CONNECTION WAS REFUSED, PLEASE TRY AGAIN).. I did but it keeps showing the same message and it's getting frustrating and out of hand.  Please, kindly solve this issue cause I need to get full access of my account.",1
2021,good app,5
2021,They do not send code again,1
2021,"This is really annoying. The old app stopped working, I presumed it was due to my expired ATM, I collected a new one, downloaded d app again and when it get to to point of sending a code, I goes off, I have been sent the code, unfortunately I can't type it in. What's the problem pls. Going to the bank these days is annoying cos of the whole guidelines. Pls help out. Thanks.",1
2021,nice,5
2021,"I was told this app will help me But as am downloading, I get short alert that, I can get it. Why",3
2021,"There is a serious problem with your Ecobank app for new installations. I tried installing on my new Samsung A12 and it hasnt gone beyond that stage of entering your country (Nigeria) and phone number. It's been failing there since the last 6 days. Also I have been to your branch at Berger (Ojodu) but there was no help, saying that no new installations for now Please, kindly help to fix it quickly as others have been suffering it for months now. Thanks for fixing my airtime issue last year.",3
2021,Absolutely very poor app most of the time l cannot access My account even up till this moment of typing close to a month now. I called customer's careline always apologising for the inconveniences. I visited their different branches severely nothing absolutely was done to remedy the situation pains upon pains time wasted. Last year their debit card was conspicuously displayed in various business centres on campus as not accepted for online transactions due to frequent network failures.,1
2021,Please I can't activate my app. It's saying I should add country and I've done that already but it's still saying same thing. Please help,5
2021,Its really good,4
2021,Frustrating I installed the ecobank mobile app for some days now but can not get to work keep saying act not configured,2
2021,"The app has been totally unusable. At the point of logging in to receive OTP, it says connection refused. You guys should just post a solution to this publicly instead of asking everyone to send you an email again, as it is a general problem.",1
2021,I can't register on app after changing my phone,2
2021,"I can't open my Ecobank mobile on my phone,i have been trying it for so long it will say choose your country if i use and put my number i can't get message on the phone number to use and open the Ecobank mobile,it will say connection refuse please try again later for a week now",1
2021,"Every time I try to setup my account, after putting country and phone number they tell me""ACTION NOT CONFIGURED"". I am tired of the app. If there were 0 stars that is what I would have rated it.",1
2021,The app is not working with my card,1
2021,This app is awesome,5
2021,Am just tired of the app. Cant activate the app.after filling all my details correctly it telling me *Action not configured*,1
2021,The app is 24/7 working and I love the way how I get my payment from Ireland country ! This is Soo much nice I love u Let me give 5 🌟,5
2021,The app is not working anymore,5
2021,I had to reinstall the app but each time I get to the point of receiving the verification code it tells me my request was refused. This is day two and I still get the same response. Is the app broken? How do I fix this issue? P.S I followed your instructions with no satisfactory response. It is quite obvious that there are major issues with your app. Many similar reviews testify to this. Kindly go back to the drawing board. I will not be using your services again.,1
2021,Very terrible app,1
2021,"The app is useless,,, I even send them mail regards to the issue they refused to reply me...",1
2021,"The way the app is behaving self, I feel like getting annoyed 😠😠😠, I have to register with debit card but not working",1
2021,"I have been enjoying this app until I changed my phone last week, I reinstall the app but I can't log in keeps telling me network error. Do something about it.",2
2021,Great app,1
2021,"I'm not able to install the app, I can't use USSD code. The only way for me to get money out of my account is through ATM. Its really sad cos I just opened the account",1
2021,I'm finding it difficult to install your app on a new device just bought. I tried logging in back but the otp was not delivered to my phone,4
2021,Bad bad shenanigans! I had this app months ago but I lost my card and my phone.... Now I can't even go into the app anymore. I think I'd stop banking with ecobank because this is so frustrating! The world is evolving!! 😑,1
2021,It work perfectly,5
2021,I can not perform any transaction on my app at all.,1
2021,Great App!,5
2021,Very reliable app to manage my finances,5
2021,I'm not able to create account.after sending code then it says not able to process request try again,1
2021,Nice but difficult to open,5
2021,Is not about my account is a general issue that needs to be looked at...,3
2021,I hate dis app,5
2021,I cant login anymore it shows connetions refuse,1
2021,Great performance,4
2021,Best app ever wow been using it safe and cool since 2018 im not even in the country where i opened the account but dahm sweet,5
2021,I can't login again it kept saying action not configured,1
2021,Awesome,4
2021,App worked well until i flash my phone and later install the app again but refuse to work till date. I might change to another bank instead.,3
2021,I've been trying to activate the app throughout today but it keeps saying connection refused. Please rectify and revert,2
2021,Very robust and fantastic,5
2021,"This app have done more harm than good to me, on the process of configuring it they block my account temporarily and continue telling me ""action not configured"". What do i do to complete the action?",1
2021,"I can't even send the screenshot of the issue i have been facing over 78hours now. I cant access my old account, i can't open a new one. Is so helpless honestly....",1
2021,Fix the app and let me log in. I don't have to suffer just to have access to the app since morning. What is going on Ecobank? Fix this mess ASAP. I can't email my bank details I am sorry. If you don't want fix your app to be working.,2
2021,"Install and successfully created an account. After I transferred funds from my mobile wallet to my account, the app started malfunctioning. My balance in the app couldn't update. I contacted customer care and I was asked to uninstall and reinstall the app again. Since then I have not been able to log in. I've cleared cache and cleared app data to no success.",2
2021,Terrible app. Been looking me out of my account since i upgraded. Its saying connection was refused. Terrible,1
2021,Best for me so I have to rate 5star,5
2021,Great,5
2021,Very good,5
2021,Is nice app to use i really like it,5
2021,I can't activate my account it keep saying it keep saying connection was refused pls accept it cos I'm tired already,1
2021,Very bad for two days now it's still progressing what nonsense.,1
2021,I got a new phone and I tried installing the app while I installed I was trying to login back because I have an account it was saying your connection was refused,1
2021,"I can't get a code to confirm my phone number.If I try to click continue after selecting my country and phone number,the next thing that will pop up is ""action not configured"".",1
2021,It was nice to me,3
2021,"AN UTTER MESS! It won't show us names affiliated with the Account numbers when we're transacting. So, if you make mistakes with the Account number, that's the end. Lags, slow ASF, just terribly made.",1
2021,"I have been banking with Ecobank since 2009,just decided to download this app and it has been giving me problem for two week now.",2
2021,I have been unable to get verification code when trying to setup the app. I had beenbusing it before i uninstalled cos i couldnt get my statement of account any longer on the app,3
2021,"I have been trying to activate my bank app and it keeps saying a lot of things I can't comprehend, I can't even active the banking code too...I had to go to the bank but they couldn't still help...I have no choice but to deactivate my account, you people can't keep frustrating me",1
2021,The app is terrible. I've not been able to login.,1
2021,Can't sign in in their new update keeps on saying no internet connection but my data is on. One friends is observing the same problem. Please help,1
2021,I have been so unsuccessful in logging in many times. Is the app down? Pls resolve this issue,2
2021,Some transactions I made didn't go through but I was deducted. Been trying to reverse transactions but Rafiki has also not been responding since yesterday.,2
2021,I Was enjoying the app until yesterday I can't access it anymore it keeps telling it can't connect with my network that I should try again later I keep trying is still telling me the same I'm really tired of it I think I should stop banking with Ecobank since they can't help me fix my account.,1
2021,"It was working fine until I deleted it when I installed it I couldn't login again since then it's keps show YOUR REQUEST IS BEING PROCESSED, ACTION NOT CONFIGURED pls attend to this situation immediately 🤮",1
2021,"Very nice App, I love it",5
2021,Was pleasant. Not complicated.,5
2021,I can't do my pin,1
2021,Its help people to know more about transation,5
2021,"Always saying connection refused, after putting my pass code, try deleting and installing several times, still same issue, please you guys should do something about that, its frustrating 😒",1
2021,"When it get to verification, it always bring action not configured",1
2021,App could be better. But No way to check my current account it just disappeared. No way to link my ATM card to the app. Mamy attempts to seek for help have been futile at best.,2
2021,"This app is the worst ever,i have been trying to transfer from my xpress account for days but you kept declining it .i am really disappointed because act has caused me alot of things",1
2021,You,4
2021,"What is happening to ecobank,I can't even transfer or buy recharge card..your app,ussd and every other things are not working..At this rate I will have to change to another bank and abadone your bank",1
2021,"Connection refused since I changed my phone. This is very sad. Ecobank, you guys have a lot to do. I can't do mobile app banking anymore just because I changed my phone? C'mon!!!",1
2021,Very much,5
2021,I downloaded a new app and cant seem to complete regeistration tge OTP isnt coming out.keeps saying not configured,1
2021,I'm unable to open an account anytime I try I'm being told there's an issue,1
2021,"For a while now I've been trying to create an account, I follow the steps but when it gets to verification of code then a message pops up saying ""dear customer, sorry there's an issue processing your request """,1
2021,"Ecobank...what is the problem nah. Everybody in this review section is just complaining and complaining..lol. Tech guys can't you just see that the Complain list about this app is endless, or you don't border to check them at all....pls Ecobank you guys should do something about this app before you loose all your customers ooh...hmmmmm nawa",1
2021,Bad application is not working on my phone,1
2021,I hate the way ECObank stresses me! Just for me to downlad the app is like climbing MOUNTAINS! Damn! I can't wait to stop banking with ECOBANK Abeg! THEY ARE SO ANNOYING! I HAVE BEEN TO THE BANK AND THE CHILDISH CUStomer care ladies were so rude and were feeling like GOD! THEY ONLY RESPECTS Those that are rich! TOO BAD!😡😡,1
2021,So bad that I could not be able to activate the app on my new phone. Saying connection refused.,1
2021,"Good afternoon, please i downloaded the Ecobank Mobile App somedays ago, i have been having issues with attaching my card details, it keeps saying ""sorry, service is not available"".",3
2021,It's okay,5
2021,"I appreciate your app and services , give all details on how to use my phone your online banking.",5
2021,This app was my best mobile app before I changed my iPhone to a Samsung phone. After downloading this app on my android phone e it keeps saying connection was refused try again.. pls the app developers should take a look at this..,1
2021,The app is just I don't know it doesn't work in any way except collecting money I can't even load my virtual card,1
2021,When i need to do an urgent transfer thats when the App is not working. No prior notice was given even when they are doing an upgrade on the system.,1
2021,It keeps telling connection was refused. Imagine I want to pay for goods in supermarket.,1
2021,I really love this app but any time I want you send money from my Momo account to this account it will not go,5
2021,Awesome,5
2021,Sais une Bonne application Chez moi Mais dans in moi de maintenant laplication a commenced a faire une trouble menace je nen sais rien su tou maintenant😏,2
2021,"I've been banking with Ecobank since 2007, I just decided to start using its mobile app January this year and I couldn't and still can't activate my card, having downloaded the app. The response is: ""Dear customer, we could not process your request because the authentication of your card failed. Please contact your bank."" In fact, I needed a salary account this month I had to switch to another bank. It's pathetic!",1
2021,"I updated my ecobank app 3days ago since then i cannot pass through the but password so the digits may be confirm by your phone number,always see the connection has refused, try again seriously i am frustrated and i am thinking of trying another bank",1
2021,"I have been trying to setup my internet using my debit card, everytime it says incorrect information while they are correct",1
2021,My salary bank,5
2021,This app is super I am currently in China but I can manage all my account issues here.,5
2021,I got a new device. I downloaded the mobile app. I couldn't register on the app. I need help.,3
2021,I have been struggling with just logging in the account for a year now,1
2021,I think this app is too bad.,1
2021,Very good,5
2021,Zero,1
2021,Not user friendly,2
2021,"Impossible de login en utilisant la carte, le centre de service me demande d'aller en agence. Je me rend au siege l'application a des problemes 3 jours de suite non mais c'est pas serieux.",1
2021,Good,5
2021,Total rubbish this app nothing but scam. I've been trying register after getting my details they sent one use OTP code and now all i get as a reply is action not configured,1
2021,App sucks I downloaded it and it won't allow me create an account... I tried severally and it keeps telling me resource timed out,1
2021,"I was actually enjoying this app until I changed my phone and installed it on the new phone but has currently been telling that they will automatically detect my verification code sent to my number . I used the pin I normally use on my former phone before but will always say connection was refused,I should try again.i had uninstalled and reinstalled several times.",2
2021,"I have uninstalled and it is still telling me ""Action not configured"" Please what can I do?",1
2021,"I find it very difficult to see my actual balance after making transaction, I usually receive a text message showing different balance from my mobile app, this irritates me.",1
2021,My account has been debited thrice and I have try to lay a complain but nothing is done today again the same thing happen,2
2021,"Since i'd downloaded this app i'm unable to login into my account, each time i try login in it will be saying the account had not been configured. Please Why?",1
2021,Is very comfortable,5
2021,"I don't know what wrong with this app, it keep telling me connection was refused please try again later",1
2021,Worst app ever,1
2021,Good enough,5
2021,"Too poor. The people handling it,is incompetent. Please, upgrade. Even to download the kind app, is a problem. Too bad!",1
2021,I don't know how to comment without giving any stars this app is most worst in all Mobile app really worst,1
2021,The app is displaying the error that I have reached the maximum numbers of cards allowed for this service after downloading the app,3
2021,Not able to downoad,3
2021,Inconsistent. App doesn't load always,1
2021,"Each time I try to open it for two days now,it says ""connection was refused try again later """,2
2021,"This app used to work fine until today. I created a new virtual card and it was getting declined because they say my CVV is wrong. I deleted it so the money will go back to my express account and guess what, 5 cedis was taken out of it. I recreated a new card and 5 cedis was taken from the amount I was topping up my card with. I never review apps but it's sad my first review had to come with just 1 star. Pathetic",1
2021,"Very useless app. I wonder why EcoBank can't just make their Mobile app to be working Everytime.. every day one error or the other. For the past 8months that I changed my device , I can't login to my dashboard. Very useless Banking App.",1
2021,This App Dont Sent OTP now I don't know what Happens,1
2021,"What is happening to this app, why can't register?",1
2021,Best mobile app ever met,5
2021,"The Ecobank app is misnehaving again. It recently keeps rejecting the PIN i have bn succesfully using previously after i had updated the app,....... Anytime you uodates the app . it would reject the the PIN number you are using. Kindly fix this pls....",1
2021,"Giving a loy of issues, can't check my balance neither am able to purchase anything from app, pls improve this app thanks",1
2021,Tried for two days to create a basic account on this app and it one error after another.,1
2021,Very Good,4
2021,"This is the worst app in playstore......uninstalled and reinstalled more than 5 times, still saying ""can't load your profile, try later"". Gosh!",1
2021,"I was using the app on my other device before, I got a new one and I am unable to register it. It is telling me connection declined",3
2021,Eco bank remain the very best,5
2021,Excellent app for transaction,5
2021,It is very wonderful application and functional.,5
2021,This application is retarded very inefficient,1
2021,"I regret ever having to do business with Eco Bank. Frustration is on a daily. I couldn't access my mobile app to carry out transaction. I had to open an Xpress account. Got cash in but can't use, transfers are never successful. So frustrated. Real account, can't access, Xpress account, can't get my money... What kind of bank is this..? For Over a month, I've been going to complain at the bank, they keep telling me an upgrade is going on. Pls allow me access my own money! Frustrating arrh",1
2021,I enjoyed your app until my phone got stolen in January. since then I haven't been able to use your app. it keeps telling me error profile not active. It's gotten so bad that I am thinking of closing my account and switching banks. I cannot be with a bank that has not been able to resolve my issue now for the past 3 months.,1
2021,Am unable to login since three days now,1
2021,Worst app ever. And the agent too seem to be incompetent resolving issues.. The app has repeatedly show me connection was refused. Please try again later. I am using the same phone number attached to the app and my password. No agent contacted has been able to help resolve this issue. Please i need help. I am tired,1
2021,"Very good service provider,its good.",4
2021,"Contrairement à la version précédente, Cette version est tout Simplement décevante. On arrive même pas à accéder à son compte.",1
2021,"Hi I try to manage my account online while I'm in abroad wasn't working with the online apps ,so when I was in ghana I went to branch to sort it out service was very very poor and im very disappointed.I wasn't easy to sort it out.so i gave my foreign number which I couldn't use in ghan and now I try it again and it online accept African countries.so I have to wait until I'm there again. What a service 👎👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿0%",1
2021,"I don't know what concerned this, when i put my number, it's didn't send me verifying code, it's complaint me, say ""Action not Configure""",1
2021,"Doesn't work. Am logged in. Deposited money to my existing Xpress account and for a whole day it never showed on this App, the account balance remained 00.00 with a prompt msg that says ""Error updating balance """,1
2021,"I still can't believe i just wasted my data for nothing good.. It keeps showing me try again later, when am about to register",1
2021,"The app is actually okay...but my major concern is that the app is not secured.... there's no form of security password or pin before opening the app, meaning that if anyone gain access to your phone then your account is not secured atall because your account could be emptied in a second....I had to immediately delete the app from my phone because the app is not secured..... I suggest that you find a way to put security in the app immediately before opening the app...to protect ones account.",2
2021,"Eco bank mobile app was working quite very fine until i transferred to another phone and it stopped working . am finding it so difficult to open it, i dont really know wat the problem is. Please help",1
2021,No body cares if you use A.I to build the security sys.. all we want is efficiency.,1
2021,I want to install this app may be it can help,5
2021,Splendid just perfect,5
2021,Virtual card topup unsuccessful. Several issues with this card,1
2021,Good,3
2021,"This is the third time I'm re-downloading this app on my phone since this week, I keep installing and uninstalling because i can't access my profile or refresh my balance..",1
2021,Acctually this application disappointed me. The way i thought about it. It doesn't come in that way. Beside I created my account just yesterday through Google and today I decided to download the application but i couldn't log in at all. It asked my Username. When i was creating it. I do have my email and password address right there only. Feel disappointed for why I couldn't log in to my own account.,3
2021,I can't create an account always please check request and try again on address page.,1
2021,Everything was working fine until yesterday. Now I cant even transfer cash to my momo wallet. I want it fixed ASAP,2
2021,Sorry to say but this app is trash in totality. I select Nigeria and it is still asking me to select country,1
2021,for over 8 months I have been having this problem of unable to use my Eco bank App for transaction,1
2021,Very Slow when it comes to processing complaints🙄,1
2021,"Bank that sucks.... I use to transfer money to my express account but nw they are telling me its domant when i want to use my own money, same account will accept my deposit but reject withdrawal, i couldn't speak with my account officer for years , its as if i dont have one... If this isn't rectified before the end of the day, i will close my account first thing tomorrow morning.. .. stressful bank",1
2021,Great,5
2021,This app doesn't work it has been over 3 weeks now just contacting ecobank team to assist me with the errors am encountering but nothing has been done. I think I feel like changing the bank it's so frustrating and even the USSD code it just bring express account *324#.,1
2021,Good,5
2021,This app is very good,5
2021,"Please how can I activate my Mobile App, I typed my Mobile number it it keeps telling me my request is being processed for hours now, I wonder what that means. I need to make a transaction asap and am really stock now, ecobank please tell me how I can activate my Mobile App please",1
2021,The app doesn't install after downloading it just keeps redownloading after it gets to 100%,1
2021,Good,5
2021,Not reliable for making money transfers.,2
2021,"So useless bank, one if the worstest bank in Nigeria, you send money today it get delivered in 1year time",1
2021,"Hello, so u guys woulda reap me if I had billions in my account, o great! Can't access my account anymore. Long time mi a deleted this shi*",1
2021,Peefect,5
2021,Perfect.,4
2021,Cool and easy very good to use,5
2021,"Been trying to open a mobile Banking Account for the past three days and I input my correct debit card details, but it keeps saying it is invalid, pls help",4
2021,Awesome...👍,5
2021,Anytime I want to log into the app it tells me there's a problem so I should try later .. its been over a month now.. why is that happening?,1
2021,Fast & quick,3
2021,Awesome and splendid experience,5
2021,Please how do i reset my pin,5
2021,"I have not been able to use the app. I tried adding a new account with the use of my card, it never worked. I was given a verve card. Guess it doesn't work with the app",1
2021,"I sent 2000 naira to a friend,since 3weeks now she has not got the money. I reported to their online help Rafiki,she kept promising to send a supervisor,waited for an hour.sent another message,Rafiki said hes busy.i got feb up.i can't count airtime,500naira,immediately the money was deducted out of my account,the airtime was never delivered.Its absurd.",3
2021,There's a vast improvement on the platform. I've been using it for almost all my transactions now. Online banking is superb.,5
2021,Superb,5
2021,"Your banking services are worse, I regret ever opening an account with your bank.",1
2021,I cant get past the authentication screens,1
2021,"It easy and secure , unless Poor network",3
2021,"Very annoyed with the app... at a dead end right now and I can't even download the app, I tried to see if it was my network, checked wifi, cleared space, did everything. 😒😔.",1
2021,Okay,5
2021,Great app,4
2021,The app isn't punctlion ing,1
2021,Good,5
2021,Account approval inatake time but it's good app,1
2021,"This app is not helpful at all, Most of the times you need to use it you find it's down. Past three days I have been getting this error ""please check your internet connection or try again later""",2
2021,i have this app in my phone but worse i am trying to keep my information in order to get the service to see the rest and to be able to continue to use the amazing app does not work properly as i expected.,1
2021,"If possible I would have given you no star how can I waste my MB for nothing You see I have downloaded this app for long now but it still tells me that there is a mismatch of my mobile number, meaning?? I'm so frustrated for months now I have not been able to use that app I can't even do anything please fix that I don't even know where the problem is coming from😒🤒",1
2021,"Not so satisfactory... When you need to do some transactions asap, thats always the time its having issues lags, connection problem etc SMH PLEASE IMPROVE",2
2021,Am in libya i wish to open an account but no libya code so i can be tranfering my naira in it,1
2021,Great app.,5
2021,"I have being trying to download on my mobile phone but can't do that. If it gets to 💯 it will continue again or get hooked there, me am fed up may be I will just closed d account",1
2021,I can't even access my account. It keeps telling me I have exceeded the number of amount when I'm very sure of the amount in my account.. secondly the live chat provides wrong information. Thirdly I have tried resetting my USSD TRANSFER PIN but it is giving me wrong information.,1
2021,Great app works well smart and legit hope for more features,4
2021,It keeps telling me my nber is not recognised when ive used it before...liars,1
2021,Very good app... Easy to use,5
2021,"This app open automatically with just a tap without asking me for login... Please fix it, I gave it 4stars because of the interface and design as well",4
2021,"Not happy with the app. Used it for two months now, it took me days to access my account after it was opened. And today - I can't access the app for hours now. I rely on making transactions through the app, so if I have one that is not working well, it's just too much trouble. Might consider moving my main account to a bank with reliable app services.",1
2021,I don't even have access to my account at all 😑 bad app,1
2021,"All of a sudden the app can't connect, it says ""Check internet connection"" I even uninstalled and reinstalled the app several times to no avail. Whereas my internet connection is working fine.",1
2021,This app is the best,5
2021,Ecobank is the worst bank anyone can use...very frustrating......they refuse to change the number on my bvn and alert for the past 2weeks....they don't even deserve this one star...my mobile app is showing me someone else's account number instead of mine....what kinda bank is this for crying out loud,1
2021,App has been great so far but I have been having a really hard time to transfer money from my express account to my main account. It keeps saying that it is unable to process my transaction. If not for this problem I would have given 5 stars.,2
2021,Excellent,5
2021,I cant install it,1
2021,I can now give a thumb up for the app,5
2021,"Well I have the app on my mobile device and it is working. However, I want it downloaded on my system device so that i can use it in the event that I dont have data on my mobile device but is not showing. The designer of this app should go back to the drawing board for simplification of processes and improvements. I can't even use the app anymore for months now. Attaching new accounts or card is truly herculean.",3
2021,Very good,5
2021,I like it,1
2021,Great,5
2021,Good service,1
2021,Very annoying app yish keeps telling me can't process because of international error,1
2021,Really cool & Smart app. I had a not so cool experience prior to now cos I was using a SMART KPALASA. Now it's so cool. 💥💥💥💥💥,5
2021,I like this app,5
2021,This app makes me mad just got a new phone 📱 install the app it keeps telling me not configured .what's the point even making an app that can't be useful,1
2021,Super App,5
2021,Good,5
2021,Ee4ef see dud to s sassy him drtgkm can we f xx agf up efyy the see as fcieAf,2
2021,I would give zero star if I could. I have never dealt with a more frustrating bank than Ecobank. I decided to download this app following recent troubles with accessing the internet banking via my mobile phone. The app is even worse. After successfully setting my 6-digit pin I get told each time I try to check my statement that the pin in incorrect. I have gone through this irritating process over 5 times this morning. I eventually uninstalled the app; it's not use keeping it.,1
2021,"I can't withdrawal or transfer my money, someone money for important thing I can't withdrew it what nonsense app is this.",1
2021,More opportunity in good way to achieve........,5
2021,"Initially I was having problem with the app. but when the competent quick response developers guided me through, the problem was solved and I'm now enjoying the app more than before. Thanks for your ugent response",5
2021,I can't check my savings account balance anymore and I can't also transfer to my momo account but it was not like that when I started using it,1
2021,"I used it once but letter it stop. working for over a year, i have over 4 accounts with the bank and the app can not access any accounts. It only show the history of previous transaction the balance neither the details of the acccount I reinstalled it but the same issues please find quick solution",2
2021,Good,5
2021,Perfect,5
2021,Nice,5
2021,rubbish it giving a hard time,1
2021,Best bank service that I have ever encountered unlike the useless Access Bank and Gtb... But there is something that I noticed in the app. Am unable to change the name appearing on the app Nap Nap to my account name. Pls correct that. It's not proper showing Nap Nap as sender instead of my name.,5
2021,"Fingerprint/Biometric login would be a good/useful addition to this app. Also a ""Request for a debit card"" option would also be a good feature addition.",4
2021,infact i regret banking with Eco bank everything is not working well including the last hope which is the app,5
2021,Great App,4
2021,Very good app,5
2021,Ecobank needs to build a better app,2
2021,Ecobank mobile is the best mobile app .with ecobank mobile app life is so simple,5
2021,Encouraging bank,5
2021,"Good App but now is poor, I tried to log in it's not working. If I enter my password, they will say there was an issue processing my request.Try again",1
2021,Good app,2
2021,"As a bank, I am very happy with, but a lot can still be done especially on this mobile app. My other banks' mobile app all have the provision to u upgrade the account limit, I can even connect with my account officer. I expect a major upgrade to the mobile app.",2
2021,I'm really enjoying this app very fast and easy to use... Nice one.,1
2021,Not bad,5
2021,Tres pratique,4
2021,App not working again don't download,1
2021,Please i need the customer cear number,5
2021,I have been able to download the app but its not activating. I am been told that my request is under processing for upto an hour now.,1
2021,"Rating..? I can't try it, i'm even trying to report this app cos its fake, any groups or an individuals that developed this app should be arrested because its fraud to creates an app which can never connect to any internet, infact its a crime.... Unable to connect to an internet made to think that its outdated, i quickly updated it still, it was not connecting even in full stable network... I so so disappointed..",1
2021,One of the worst apps I've ever used. I'd give it zero stars if that were possible.,1
2021,Please am having problem with transferring money with the App before it works perfect but now it keeps telling me service unavailable almost three days now please i need your help.,3
2021,Good and fine,5
2021,Why can't I login to my mobile app? The app as been given me issue lately,3
2021,Good one,4
2021,Great avenue for solving financial services.,5
2021,How do i deposit to my xpress account using mobile money?,3
2021,Well the app is good but since i got my account connected to the app i cannot see my bank balance and because of that i cannot register my card online which means i cannot do any transactions. I really need help.,3
2021,"I like the Ecobank Mobile App, but I am finding it difficult to install on my android phone",5
2021,This app is very good even if I get a problem on my app and I tell them they helped with it in no time.,5
2021,A very good app and so easy to use,5
2021,It's always saying this service is not available when I try to add my card.you people need to fix that pls,1
2021,I don't think the members of Ecobank uses the app. Please fix the app and manage it well. You know we don't joke when it comes to financial issues. My money is stacked and I can't do any transaction with this app. And I can't also change my pin code.,1
2021,Excellent,5
2021,Well it very easy to access and transfer money so it is a good app,5
2021,My money does not return back to my account when ever the Xpress Cash e-token number expires without being used.,2
2021,"One of the most convenient mobile application ever. I have been in search on how I can do my online business transactions, but with ecobank I'm 100% grateful. I can now do my business with ease. Thanks to ecobank Liberia 🇱🇷 for the assistance given me.",5
2021,"Very stupid app, they have stolen my money on two different occasions and now I can't even transfer, my money to my clearance now the portal just closed, please I beg anyone reading this to please uninstall this stupid app and remove all your money please",1
2021,Very good.,5
2021,I forgot my pin and the answer to the security question asked now I can't login into my account anymore. Please what can I do to login to my online banking. How can I reset the pin without the security question,3
2021,Pls i have downloaded the app but is not working for me. It is asking for code but i haven't being sent one. Pls i want this app so pls do something about it for me,1
2021,Please work on the app. It keeps showing invalid amount when I want to do transfer.,2
2021,Very good app,5
2021,Nice,5
2021,Good,3
2021,Very excellent app,5
2021,Good,5
2021,You are good,5
2021,I am enjoying this app,5
2021,Commendable,4
2021,"I can't log in with my phone number,it keeps bouncing back but when I try with someone else's number it went through. Please I don't understand why my registered number can't activate my mobile app.",2
2021,Good,5
2021,"I just downloaded this app but it is not opening,so how reliable is it?",1
2021,"I downloaded this app and its still checking if my connection is secured, i need to access the app as quick as possible pls",2
2021,"It used to be one of the best, but for some months now,am having issue of my oney disappearing and reappearing at anytime, not minding when you are in serious need. You need to work on it, and its now giving me a minus balance, after receiving messages of credit alert. Am even considering closing the account.",2
2021,The app is great,5
2021,It's always on point,5
2021,Look please fix the properly...its keeps telling me check your network and try again ....its freaking me out.. not happy about it.,1
2021,"Worst App ever, I have been trying to log on the app in my new Phone for ages and no headway. I just hate the bank already. Can't even access my money in there. Rubbish bank with worst App.",1
2021,Nice,1
2021,Great,5
2021,I've been trying to activate my account but to no avail. What is happening?,4
2021,Very helpfull,5
2021,Wonderful,5
2021,Very useful and convenient app. Though finding it difficult to update. Telling me can't update this app.,5
2021,I could not run the app they said error,1
2021,Good,1
2021,"Infact I have not benefited from this app so far. I tried to buy airtime for myself, it failed despite the fact that my account was debited of ₦1500. I tried to top up my friends account still no positive response.😥 Instead they always get a response that the transaction cannot be completed. Imagine they receiving the response not even me the sender.",1
2021,"Very useless app, blank page since December 2020, can't do anything with it, went to their office and the incompetent staffs couldn't profer a solution, they were just passing me around from one to other and yet none could solve the problem.",1
2021,Zero star is what this app deserves I cant even sign in,1
2021,Reopening of ecobank,5
2021,"I enjoy using the app, its easy and secure, the problem I have is credit transactions does not reflect on your activity, so you can not see your credit activities, just debit activities only. Secondly, my statement of account request never gets to my email. Please respond and react to this. Thanks.",4
2021,This app is terrable unfriendly i'm trying to open xpress account it keep saying there was problem processing your request try again letter.,1
2021,How can I get the transfer slip after transaction I do not see the receipt To screenshot for evidence,3
2021,The cash was deducted and no message was sent to me this is stealing.,1
2021,"This app has disappointed me, you can't transact anything, am fade up",1
2021,"For now am rating this app 1 star. After installing it, I can't activate it bcos there is no Pin sent to me to activate it.",1
2021,"It a good app but please let the account balance of your costumers be hidden, because anyone can pick up your phone. Like if you go to transfer you will see the account balance. The password for the app should be at the lunching of the app. Thanks",3
2021,I enjoyed it and wanted to ask if I could get my credit card physically?,5
2021,Horrible,1
2021,I can't reset my forgot pin. I think you should include email to reset pin.,2
2021,I like it,2
2021,Very good,5
2021,Wonderful,4
2021,Not as robust as expected,3
2021,Excellent,5
2021,Really bad with support system. Never connects with any assistant. Rafiki can't help any better,2
2021,Chijekwu ojobo,5
2021,more effort and efficient in service delivery.,4
2021,It sooo good,1
2021,Too much delay before app opened,4
2021,Love the app. Very easy to transfer,5
2021,I can't be to download,1
2021,Good,5
2021,"Rubbish, for the past six months my request is processing. What kind of process is it. Their should be a better way to refresh or reset this app. Rubbish.",1
2021,This bank is the worst. Cant withdraw my money. Exorbitant bank charges in the name of atm maintainance and sms charges.,1
2021,Good for saving,5
2021,Please I want to create an account with you. How do I do that.,1
2021,Great improvement,4
2021,Can't transfer money from my mobile money wallet,2
2021,It's not selecting banks today,5
2021,One of the best,5
2021,"I just downloaded this app now, I want to make transfer but is not bringing out the bank I want to transfer to but instead the are saying dear customer we can't process your request try again later",1
2021,How can I register with my ecobank online account ? I do not have a card.,3
2021,It is working fine now for me contrary to what It was after updating,5
2021,The worst app i have ever seing after downloading reaches 100% percent instead of installing it will start a fresh very bad experience.,1
2021,Best,5
2021,This app is just okay,5
2021,"Is perfect but am having issues accessing my balance, sometimes I will be credited online by loan apps and it will not reflect on my account and I have received the credit alert message but the balance won't change, pls help me and resolve the issue pls",5
2021,Good,5
2021,I'm facing challenges trying to create the Xpress account for a month now. I can't even pass the SMS verification stage why????,1
2021,This is the worst bank app I've ever used,1
2021,I cant even download the app. Can you imagine??,1
2021,I am trying to set up the app but its given me a mobile number which I do not use the number I used before,2
2021,I have been experiencing problem verifying my number on the app. It keeps on bringing an error message everytime i try to verify my number.,1
2021,Please fix this app as when I log out and open the app my account is still live as if I did not log out in the first place. This is a maximum security risk and not a good look for a banking app!,1
2021,Worst among other mobile banking apps,1
2021,"A lot of the options, for example buying phone credit, does not work for me even after a number of complaints, no change. Customer service also needs some work to be done, the online customer service will not give you enough time to respond and they will break contact. Also they can put you on hold for ridiculous amounts of time. This is why you will be recieving 1 star from me",1
2021,Very slow,5
2021,It's now cool unlike before,5
2021,Good,5
2021,"I deleted d app. Now I v downloaded d app and installed back again but I can't access my account again. It's 2days b4 it can send me an otp. What's d problem, what's going on. That's y i said its very slow. Just to send me an otp it's taking forever to restore why??",1
2021,"I can't even activate the app. After putting my card details, it doesn't load beyond that screen. It's annoying. Waste of time",1
2021,Wow,5
2021,The app is complaining about internet connection during account activation even when connected to Wifi. Kindly assist.,2
2021,good,5
2021,"Just installed the app again on my phone,was asked to enter my phone number for the verification code to be sent,done that more than ten times but no code sent and that's the phone number I have on the àccount...pls help",1
2021,I don't use it yet,5
2021,Lovely,5
2021,I am able to do all my transactions without any issues. I nearly closed my account in 2015 because it was difficult to manage my account abroad but with this app is getting easier to manage my account anywhere. This is what progress look like. Excellent,5
2021,Awful,1
2021,I believe there should be a login page with a code before the homepage. The homepage already displays the account number and a couple of things one can do. I suggest the developer should include a login security page before this page. It is not secure this way.,3
2021,EasyCredit na jeje,5
2021,So good,5
2021,It has been easy to use and it was working quite fine until a few months ago. I can't log in with my pin and I can't reset it either. I decided to wait it out but no improvement has been made. It would be great if you could fix this malfunction,2
2021,Excellent performance,5
2021,I'm unable to add my Atm card to my account and unable to add xpress account to the mobile app,1
2021,Nice app,1
2021,Good,5
2021,Can't even access my account. Keeps telling me I've exceeded the maximum number of times my card can be used. I've been trying for almost a week in three different cities and it's very frustrating. That's enough time for any network issue to be rectified. Don't know how much patience I have left. Very disappointing app ☹️,1
2021,I don't know why I can't transfer to my account to my wallets.,1
2021,Have been trying to install the application and it's not going through,5
2021,Is not functioning properly,3
2021,Okay,4
2021,Failed transactions are not reversed on time. But the App is good,4
2021,It is verey good to have it,5
2021,"Services poor,Not keeping to their words",1
2021,I'm unable to delete old beneficiaries... kindly see to this...it really giving me headache...do you know how it feels to send money to wrong account,1
2021,"I installed the app,but when ever I try to create an account,it tells me there was an issue processing my request",1
2021,My sender name on the mobile app is showing fly on fly instead of my name..,1
2021,"I tried to open an account but after entering my number , the confirmation comes but it can proceed to the next step of the account creation.It says dear costumer there was an issue processing your request please try again later. Meanwhile the confirmation code has been detected automatically",1
2021,Trying to active it but its saying action not configured,3
2021,Fantastic,5
2021,Please I cannot check my balance with the app after the update. Anytime I enter my password it still remains there and keep entering the pass word but nothing happens. Please check,2
2021,"I have been having some issues accessing my Mobile App for the past 2 months. Each time I click on it, it will stop working and close. This has been going on for quite some time and it just gets worse. Also, the USSD code for mobile transfers isn't working as well. It always ends with an error of some sort. This is really embarrassing and frustrating. Why is the bank network and service so terrible? Or is the bank no longer working in Nigeria?",1
2021,Have been trying to get otp notification so that i can set but up till now i haven't even seen one,1
2021,"I created an xpress account with this application but it always fail when ever I makes deposit, so please help me out",3
2021,I find it easy to use,5
2021,Excellent app.Loging in at first was very challenging but after the problem was rectified i have been enjoying the services and its conviniency.To all those facing challenges just keep trying to check with the bank because once the problem is rectified the services are 5 star quality.,5
2021,Poor app I can't even login to own again,1
2021,Nice,5
2021,Horrible experience with Ecobank's mobile app.,1
2021,Fantastic,5
2021,"This app does not show my current balance, i cant do transactions with it using my mobile data. I have been tyring to check my balance since last week but not responding",1
2021,Not working,1
2021,So fine,4
2021,Excellent.,5
2021,Very good,5
2021,"To collet money ,to recharge card to your phone or borrow",1
2021,Great,5
2021,"Bad or no customer service, only robot called rifky, she will just wait your time saying she will connect you to her supirior,Please come and credit me my money ooo, money was sent to me and am yet to recive alart No customer service to complain to",1
2021,Money was transferred to my acct since yesterday and I'm yet to receive it.. please work on your bank.. I'm tired of complaining,1
2021,Please provide me good service,5
2021,"Pls my account has been tempered with,I requested for a loan yesterday and it was disbursed into my account but I can't see it. Again, I deposited some money into the account since afternoon but it's not there. What is really happening?",2
2021,Can't use ussd or the app for transfers. Can't change my pin either. Used current pin and keeps saying pin is incorrect,1
2021,"Woooooww,, I really love this app. First i made a mistake and thought it was not working, I really apologize for the comment i first made. If you have any problem and you contact their costumer service, they will definitely respond and help you.. I personally recommend this app to anyone who wants to do anything that involves banking,,, i just got my virtual Card, Love you Ecobank♥️",5
2021,So angry and annoying,1
2021,Unable to download the app for 2 days. My wifi is perfect,1
2021,The app is secure 🔐 and easy to use,5
2021,Good,5
2021,"I regreted why using Eco bank 1.it hardly have network 2.i was scammed All my gone Disappeared How did it happen The money i worked hard for disappeared Who ever that's responsible for hacking my bank account, the more the hacker spend my money the more grow I regreted y using Eco bank It's a useless bank nd a waste of time All my money disappeared How come Useless bank",1
2021,"U guys are the worst!!!!! U suck in every banking aspect both online and physically. Just downloaded the eco bank app tried placing my registered phone number which was used in my account opening guess what I saw ""action not configured"" . Am sorry but u guys have failed in every aspect. A piece of advice, try using the UBA mobile app and see the ease at which u perform transactions, and ur Rafiki is as dumb as hell.",1
2021,"I cant access my account on your app, why?",1
2021,"Poor Network, so annoying they are always having network issue😠 I regret banking with them. Am switching to a better bank.",1
2021,This app is so sluggish yani kila wakati unaopena account inasumbua sana masaa na masaa no success,1
2021,Very poor app... i wish there was a half star for rating,1
2021,Not helpful,1
2021,This app is useless coz there so many Conny men's like Anderson aliniibia pesa yangu not Anderson ni Peterson kimonde shame on you,1
2021,Good,1
2021,I can't access my account recently...,3
2021,Why I'm unable to pass through this stage after confirming my cvv and so on they are telling me an error occurred I should try again later for the past days.,1
2021,It's efficient,5
2021,Good,5
2021,Very good,5
2021,This app is absolutely dynamite for me but upgrading won't be bad,5
2021,Best app so far,5
2021,Genue,5
2021,Nice and quick transaction,5
2021,Excellent,5
2021,"You guys are thieves, I sent money from you app you took my money and said transaction failure but never reversed it now all ma hearing is stories. This ecobank should be short down if you all are so useless",1
2021,this thing dosen't work..can't even open.,1
2021,"I bought airtime through the app and it wrote failed, I was debited but my airtime wasn't credited. I did this 2 times yesterday it and it happened both times, I am still expecting my refund.",1
2021,This apps is very simple I like its,4
2021,i cant make an account every time i try i receive there a problem,1
2021,Good,2
2021,Good but sometimes with hitches here and there.,3
2021,"I'm unable to activate the App. After inputting my phone,it keeps saying""Action not configured"". Wonder what that means.",1
2021,GOOD,5
2021,Okay,4
2021,Why is my home address not showing on my account statement. I requested for it but still it is not showing. Why is it not showing.,2
2021,Unable to create profile,1
2021,"I can't use this app to make any transaction, what type of nonsense is this. My ussd code stopped working and now this?",1
2021,"I have been facing this problem for about 4months now. Anytime i try to create an account and it reaches the number verification process, It doesn't succeed. I have tried this several times but it doesn't work out. I have used multiple phones but it still doesn't work. It's an express account I have been trying to create. The massage I get is "" THERE WAS AN ISSUE TO PROCESSING YOUR REQUEST. PLEASE TRY AGAIN LATER"". This started since last year when I first downloaded the app. I haven't been able to pass this stage. PLEASE HELP.",1
2021,This app is confusing I wish I can get an updated,1
2021,Finding it difficult to install,1
2021,"There shouldn't even be a 1 star cuz the service is even very poor and when you even call for a assistance, the response is not even worth it,cuz my money is even stuck in the account,am just wondering how to withdraw my money from the account",2
2021,"Actually this is a complaint. I want to create an economic e wallet with the app but it's all saying ""Dear customer, there was an issue processing your request. Please try again later"". Please I need help",3
2021,"First time login to the app showcase invalid credentials, while on my email I will be notified it's successful, nonsense of the highest order! I will change this Rating if the reverse is the case",1
2021,I can't verify my account.,1
2021,Good,5
2021,Nice one,4
2021,Very simple for transaction,5
2021,Reliable,4
2021,Very good,5
2021,I can't login my info into the app that's annoying And i need to do that but to it keep reversing back,1
2021,Nice,4
2021,No option for generating transaction receipt. Please fix that.,2
2021,Eco bank is the best,5
2021,Ecobank is one of the best apps for bank system on line,1
2021,Good,5
2021,Excellent App. Ecobank has really improved in service delivery. Keep it up,5
2021,Nice ever,5
2021,I don't know yet if it is good too,5
2021,This app is terrible no matter how hard I try I can't login,1
2021,"Ecobank abeg return my money oo. Warris this na? I attempted a POS debit transaction since Friday, 2nd April but it was declined yet you guys debited me and I'm yet to see an auto-reversal. I used your ""app"" to make a complaint yet nothing. Abeg do something",1
2021,Good,5
2021,"Fast network, very easy, Excellent service",5
2021,Im unable to make a transfer for days now it keeps showing service unavailable its really restricting me and its an xpress account no other means of withdrawal,2
2021,Downloaded the app today but unable to activate my debit card. It keeps on saying the phone number I used does not match my card which makes no sense because that is what I used in opening the account. Would be glad to get your assistance as I really love your bank. Thanks.,3
2021,I have some. Money in my bank account but on the mobile app its reading 0.00 I don't understand. I just want to check my balance without going to a bank or atm. Please help,2
2021,Good,1
2021,Abit tricky to understand at the beginning especially if you are a beginner to mobile banking but lucky they have great customer service most importantly it's very convenient.Keep it up Ecobank 👍👍,5
2021,I can't transfer money m I need to pay for assignment,1
2021,U can't use this app when I click on start and enter my number it's said 'action not configured' I contacted the support team email them for 3 weeks now but nothing still not even a reply and i when to the eco bank in my area they ask me to uninstall the app and install it again but still this same. : ( Bad app and bad support!!!!!!!!!!!,1
2021,Always network issue am even crying at this moment 😭😭😭😭😭😭😭,1
2021,I opened a new xpress account and I said let me test if the account is working so I took my aunty phone and transfer into the account now am getting account on PND anytime am trying to widraw the money back by transfer why please I need the money back asap.,1
2021,"I have not been able to access my account for two months now because after feeding in my country and number the message I keep on receiving is ""dear customer your request is being processed and nothing happens after that.The app is not working",1
2021,I need more income on it,5
2021,I can't transfer money to someone in the same country.... Chai Eco bank you guys should please upgrade nah Secondly the procedures are too long.. You guys really need to learn from other banks Biko 🙏🙏🙏.. I have been using this bank since 2007 but una no d try,1
2021,Nice one,4
2021,I have so much love this app but recently I can't transfer my money I don't know why and it's getting boring,3
2021,So great,5
2021,Please reinstate fingerprint logins as it's more protective than typing your password as someone might be watching. Biometric is the best way to go. It used to be there but after few weeks ago it's no more there.,4
2021,Good,5
2021,Been a good app as i started using it,5
2021,This app is nice but the transaction take some time before done but i like the app and that's why I'm giving four stars,4
2021,Best mobile app so far,5
2021,Good,1
2021,I download the ecobank app my phone number and ATM card have been validated but each I received the otp and I typed it in I kept receiving messages that I should try again.,2
2021,Very good app i enjoy all my transactions. I only have issue with recharging my account through the app.,2
2021,I can't transfer anymore. Whats going on. It keeps saying Service Unavailable,1
2021,"I would say it is a good app But suddenly, when i wanna but airtime And i pick"" choose network provider,"" i dont see MTN again And i really need MTN for my online gaming..ahbeg solve it now...thank you",3
2021,The app is very good and prefect,5
2021,Functional,5
2021,Good one,5
2021,Fantastic,5
2021,This app I don't even understand I can't setup my ecobank account in the app,1
2021,"There are a few problems here I want to send money through the international trade section but when I choose the currency (NGN) and I want to select a country, I find out that there's no country there and it just says no data available. Please help",3
2021,Is good but sometimes find it though to make transfer,3
2021,"I am unable to add my card detail to the App, i got this message every time i try it, and i have uninstall and reinstall three times We could not process your request with the card details provided, please input a correct card details",3
2021,Pretty cool,5
2021,"Honestly this is one of the best mobile banking apps I've seen. No glitches,great UX/UI...Perfect 10/10 for me🥰",5
2021,Excellent,5
2021,Can't download it So poor,1
2021,"Just love the app, very simple",5
2021,I cannot even login. I followed all procedures to activate my locked account but still no success. This updates always come with new problems.,2
2021,The app has been nice but I got a payment notification on the app and credit alert on phone but the money does not reflect in my balance,3
2021,Ecobank app deserve five stars that is all I can say for now thanks,5
2021,"Bad, very worse, always network issue",1
2021,Very helpful app. It has never failed me.,5
2021,"A rubbish app. I can't login, are telling there's a issue processing your request 😠😠😠",1
2021,It is nice,4
2021,To day have not recave the money sand to my account why,5
2021,Great tool for managing your personal funds,5
2021,Excellent,5
2021,Good,5
2021,My ecobank have ensure,5
2021,Pathetic app!!,1
2021,Kudos👍🏼,1
2021,Nice,5
2021,Very convenient and effective. Good job 👍,5
2021,Nice & easy to use . Good,4
2021,Don't understand how my name changed!!!!! So I stopped using since early last year!!!!!! 30th March 2021 u sent a reply to me!!!! But my name is still wrong on my mobile banking but same account number!!!!! You people should do your work and fix it. Co's I don't understand how my mobile stuff that was OK before 2020 suddenly changed my name!!!! So since then I stopped using it!,1
2021,I love this app,5
2021,Ecobank customer care please i'm demanding answers to this question. Please why is it that poor network is always a problem to Ecobank system ? After some minutes ago I gotten what i was looking for i really really thank God network provider has finally released it back fully i'm most appreciates,5
2021,Very good banky,5
2021,Why can't I always activate my app. It's honestly frustrating 😒,1
2021,Mashallah the great of greatest,5
2021,Why can't I transfer money from my VISA card??? I want to but no transfer botton,2
2021,Very terrible experience. I don't think I'll recommend ecobank to anyone,1
2021,Easy and simple,5
2021,...you can Pay manually by typing a QR code's TID/till number; and with the latest App update you can scan and pay a QR code from your Gallery..well done!!,5
2021,It has been so usefull and helpfull to me.,5
2021,Op,4
2021,Since updating I have not been able to access it. It keeps saying there is no internet connection.,2
2021,Please can I register my account to this app even when i don't have a debit card,4
2021,Good,5
2021,It could be one of the best app. around with a little tweek. Your first step to transfer money is to enter the amount. It doesn't work. It's okay with hundreds but it won't display thousands. If you persist I'll go into invisible mode where you've no idea of the amount you want to transfer & that could be millions that you don't have. No two persons have the same problem with this app. Good luck to you Ecobank.,4
2021,Worst bank app for me like i habe been using eccobank since they merged with oceanic till today you wont let me register my mobile app did i offend you people making me use quickteller all the time shame,1
2021,Very good,5
2021,Very good,5
2021,How can I get my statement of account for the last 6 months using this app,1
2021,I have been an eco bank user for almost two years,5
2021,I've been trying to open an account since last week on your mobile banking the thing is not going,1
2021,I love this,5
2021,Topping up your account is really a problem.xpress points are just a joke because it's either there is no network or they ran out of credit.it is high time you allow people to top up directly from mobile money.SGC's YUP has already overtaken you,2
2021,It's just great!,5
2021,For the above app to be installed is taking too much time and Iam not happy because wasting my data. Thanks.,2
2021,Correct,5
2021,It's helpful to an extent.,3
2021,I can't even login,1
2021,Okay,3
2021,am unable to install this app on my Samsung j7 pro. i need help please,1
2021,I'm finding it difficult to do transfer to other banks .,3
2021,bad,1
2021,Hope it serves as a way banking,5
2021,V. Good,5
2021,Ease to use,5
2021,"This app is worst app I have ever seen in my life, I can't perform any transaction with the app. The most annoying is the app still shows me my last balance of last year and we are in March 25 2021 Mtchw.",1
2021,This Bank is the most useless bank. Suddenly I can not use my Mobile banking since last 6months. I have deleted severally and reinstalled again same blank page... I begin to imagine if this bank want to closeup sometimes soon. I quickly removed all my money bin the accounts so that I don't hear stories that touch from them...,1
2021,Why is it difficult to activate the ecobank mobile app.,1
2021,Great and awesome,5
2021,"It didnt work It said there was issue processing my request, why is it like that",1
2021,Very user-friendly,5
2021,"The mobile app is excellent and save me alots from moving from one Pos to ATMs. My problem is on ATM transactions, any time i tried to use it, it read u have reach the maximum withdrawal amount, meanwhile i have not done any transactions, pls what should i do ?",4
2021,"Best app ever for Africans is actually great,but make the next update in such a way that one can restore deleted virtual card.thank you",5
2021,Great app,5
2021,Too good for meeting,5
2021,Good app.....have been having a great experience..,4
2021,It can work in multiple mobile devices,3
2021,"Convenient app however I can't add another bank account to my app, the only options are to add an express acc or add another card... I just want to link my current to my savings.",4
2021,Good but you should work on it properly so it becomes more effectively to avoid bank visits.,4
2021,Fast and reliable,4
2021,"Ever since I downloaded the app,I have been unable to activate it.It keeps saying action not configured.This is really frustrating.",1
2021,"The app has been perfect so far. If there's anything greater than 5 🌟, I'll gladly rate your app.",5
2021,"Poor..poor... poor.afte selecting country and imputing mobile number...says cannot account not configured...u say app is got better,""",1
2021,I cant pass the question. Always showing INTERNAL ERROR after answering the question why?,1
2021,I love it.,5
2021,"The login page shouldn't be open like that, try to lock it",3
2021,"Am finding it difficult to transfer money with this app, pls i need help.",3
2021,After updating my app i can't access my account again they are giving me another person account instead of my account,1
2021,Please I don't understand what is going on I tried to open d app with the number I used to open my bank and they are telling me that action not configured But if I use another number it will go this is so fustrating ecobank please you people should do something please,1
2021,This app is very bad each time try to login it says there is an error processing try again later since 2months now,1
2021,"Have been unable to log in,since i got a new phone,it so tiring ,pls do something about it.",1
2021,This app is stupid am telling you from experience better use USSD code that this app.i wish i could not rate i would have,1
2021,2 Stars ⭐🌠⭐,2
2021,"It's a very good and reliable app. But the reason it just lost a star because it doesn't show credit alert how would I know that money has entered even if I check the it won't show whom gave me the money. It's so ridiculous. And I'm not looking for automatic replys or ""thank you for your feedback"" I want the problem solved. For a 6 star review but for now 👎👎👎👎👎👎",3
2021,"A very nice app, its user friendly",5
2021,The app is very helpful. The experience is great.,5
2021,Very good app to update oneself about bank account,5
2021,I believe if the limits on mobile money transfer is increased to at least 1000.00 cedis it would be very helpful. The fact that we can't add our cards is really a troubling situation. Please kindly review that option. It's a big deal.,5
2021,I can't transfer or load cards with * 326# on my phone.,1
2021,Hi there! The app use to work OK but since last week update I can't make any transaction. Please sort it out ASAP its frustrating.,3
2021,"Keep saying 'there was an issue processing ur request. Try again later' after enteingr ur OTP. Too backward. Why is managing this App so difficult. Still giving it 1 star after 4years. Meanwhile I'm now using a n Infinix Hot 9 Phone- 4GNetwork, yet same story.",1
2021,The Virtual Card is not enabled for international transactions,2
2021,I can't get a statement of my acct from my app.... Keeps on showing successful bt nt sent to my gmail acct nd I can't open my notification in my app,5
2021,"I can't pay my bills, it kips showing interswitch Third party error",1
2021,Excellent,5
2021,Good,5
2021,The App Is Giving me Errors When I Try To Iniate a Transfer,2
2021,i can't even log in to my account,1
2021,Absolutely wonderful app for stress free transactions.,5
2021,"Im unable to transfer or do any other thing on the app after i updated it. I have gone through the reviews here about the app too, ecobank you really dont care about your customers though !!!! Because if you do you will fix the app once and for all. It's very annoying and i am so angry right now, you really be a bank because , a good bank comes through in times of emergency. Fix your app !!!!",1
2021,The app is good,5
2021,Good,5
2021,Good app,5
2021,The app is the worst I have used so far.,1
2021,This application is becoming worst. I can't make transfer or check my balance.,1
2021,Not bad. But the app freezes too quickly,5
2021,Good 💜🧡💦💚😍😘,5
2021,"I havnt had any issue with the app,i love it",5
2021,This is a nice app and I've been enjoying using it for sometime now but my only problem is - When you transfer money from your express account to the virtual card or you use the virtual card to receive money you cannot transfer the money back to the express account again. - Unless you either delete the virtual card or allow the money to be on it. - Do something about how one can easily transfer money from the card back to the express account because I cannot always be deleting the card.,3
2021,nice,5
2021,"Unable to attach my debit card to my profile!!! Each time i try, it tells me service not available please help",2
2021,"Hmmmm, the app can't Open.I don't know Why",1
2021,Excellent,5
2021,Good and reliable app honestly,3
2021,Very poor and very very frustrating. Can not even activate the app not to mention total denial from using it. The app should be scraped.,1
2021,Very good,5
2021,"I opened an Xpress account just recently and I applied for a virtual card. I was issued the card instantly. The problem now is that I cant add that card to my account, and it's preventing me from making withdrawals. This is so frustrating.",3
2021,Excellent,5
2021,I love this app it has make me forget the last time I have been to bank,5
2021,This app does not allow me log in. It keeps telling me the request is in process. This has been going on for weeks.,3
2021,Very helpful👍🏾,5
2021,Can't install new update on my phone,3
2021,It's an excellent app,5
2021,Fast and easy,5
2021,1.The app should be updated to make remita payment,4
2021,Great App. Makes my banking very easy and comfortable..,5
2021,Good,5
2021,Good,5
2021,Take up to 1h to download,2
2021,"Very fast, no stress i love this app",5
2021,Nice app,5
2021,Not working,1
2021,Excellent,5
2021,Good,5
2021,Never have I seen this before,5
2021,Good,5
2021,"Very handy app but I have been trying to recharge my phone number and I was debited but the recharge didn't come through, and I need to get other transactions done.",2
2021,Good and owsome,5
2021,Best banking app,5
2021,Enjoying it,5
2021,I downloaded the app a week ago but I still can't use it. They keep telling me my request is being processed and notthing is being done,1
2021,I think the app will be good.,4
2021,The app is very good,3
2021,A good and complete application,4
2021,😎 I like the application It's so so good Download this you will love it,5
2021,"The app is not working, am try to register with Ecobank but the process is not going through what is the cause??",1
2021,Please i have gotten to the last step trying to activate the app and its saying service time out.please help me out.,3
2021,Excellent App,5
2021,Since the past days Rakifo is only telling wait for problem transfer cam you not solve it here,1
2021,it really good try and update the app,3
2021,Simple the Best,5
2021,Very frustrating your platform is poor everytime I write my pin it's invalid and you guys are not strong I made an acct for P.O.S oe of your agents came to give me the banner but not the P.O.S I think am going back to first bank,1
2021,Is good and fast,5
2021,Fine app,4
2021,Mine is with my bvn i wanted useing to get a lone but the are telling me that it does not match with my account nunmbr,3
2021,"Great app, but I cannot activate it. I have been to my branch, called them emailed the appreviews and emailed the Bank. No help, no support, no feedback!!! So frustrating!!!",1
2021,This is the second I'm recharging from my bank and I've been debited but I'm yet to receive the airtime,1
2021,Nice bank,5
2021,Poor banking strategy,1
2021,"First time I tried opening my express account, OTP took a day before it popped up on my phone. Wasn't happy with that. Does that happen a lot?",4
2021,"After downloading the app, it can't even open sef forme to use",1
2021,Easy and reliable kudos!,5
2021,Trying to download it not working,1
2021,"It's good for transfers n other transactions n sometimes statements. But the response and quick resolution to transaction complaints is slow,please modify that in the new update.",3
2021,"Oh my goodness! This app is top notch. It is fast, reliable and efficient. I had not believed in the concept of using bank apps but today, this app saved me a great deal of charges. Thanks for developing such a great app!",5
2021,"IT IS A VERY GOOD APP AND VERY HELPFUL I'VE BENN USING THE APP FOR MONTHS NOW BUT IT STARTED GIVEING ISSUES,. ISSUES OF SOMEONE TRANSFERRING MONEY TO ME AND NOT SHOWING PLS TRY AND FIX THE PROBLEM I'VE LOST 7THOUSAND NAIRA ON THIS APP BECAUSE I USE IT FOR QUICK BUSINESS PLS TRY AND FIX IT IF YOU ALSO CAN PLS REFUND THE MONEY PLS 🙏🙏🙏🙏",3
2021,Poor,1
2021,50/50 chance with your transactions... Always some issues with transactions...,1
2021,Ok,5
2021,The get help is no longer working on my phone and I don't know why,2
2021,Satisfactory,5
2021,"fist time using this app, i hope for the best",2
2021,Best,4
2021,I think the app is nice,5
2021,I dont give my 4th star.You are the best. Am yet to received from out side Ghana before i give you my 5th star,4
2021,Not yet texted😌,4
2021,Good to go.,5
2021,Can I reopen my account back. FROM OGU MERCY ADANMA.,1
2021,Good But can us it for now,5
2021,"I transferred 200k in this app days ago and the beneficiary was never credited, the app indicated a failed transaction yet my money is missing and the receiving bank has confirmed that the money never entered their account, all I've been getting as response is an automated annoying and frustrating message... please return my money to my account",1
2021,Can you help me on how to register on this aacount,5
2021,good,5
2021,why is my name doesn't show when I transfer money to other bank account,4
2021,It helpful as in i love Eco 🏦 it the greatest,5
2021,Great and easy to use,4
2021,It's nice mobile app. But lately I can't top up my virtual card. Please rectify this,3
2021,Hi.....i gave this app 5star cos you deserve it very easy and simple for use i really appreciate it but the app need more security like if u close it if you want open it again u most use password or pin thanks for understanding,5
2021,Return the ECOBANK mobile banking,4
2021,"What's wrong with this app, even downloading it is a tag of war",1
2021,Do yourself a favour and stay away from this dead bank entirely,1
2021,"Woke up to find my pin locked on Friday, I tried to reset pin from the mobile app using the card details and it refused. I sent a mail to the bank and they haven't returned to date. This app is frustrating",1
2021,I really liked the app some months back...but lately features do not work...I have tried multiple times to send mobile money and it is not working. The 1% fee was taken each time and never credited back to my account,3
2021,"This app was just operating well untill jan. It tells me my profile isn't updated, information not configured, I have to reactivate my account yet it doesn't allow me to log in. I have called customer care, wrote emails but no feedback. It's frustrating and get I have cash in my account.",1
2021,Normal,2
2021,Hello Ecobank Mangement.How on earth am i trying to use this internet mobile app and they asking me for pin which they have not giving me before as new user in this mobile app and they ask me to put my number for them to send me reset pin and to no way they send me any pin and just log me out and saying there was internal erro?You people should pixed this your mobile internet banking in this 21 century for God seek.Other bank mobile banking is working perfectly but it is only this acobank worst,1
2021,"Can't Link with my MTN Momo account, too stressing tried talking to an agent but failed,up till now can deposit through momo",1
2021,Satisfactory,3
2021,"Thieves my express account has zwl 2,751 then l created a virtual card funding with my express account afterwards my card balances both express account and visa are $0.00",1
2021,Good App,5
2021,"Very horrible App! I wish there was a No star rating, that's what I would have rated this terrible app. I downloaded and i haven't been able to activate and log into my account. Keeps saying action not configured. Whatever that means.",1
2021,For three months now I can't be able to activate my ecobank app. Keep telling service is not available.,3
2021,Super,5
2021,Very good app but pls how can I change the name fly on Fly to my name so that anytime I send money my name will appear. Thank you,4
2021,Very frustrating to use for transactions. Failed transactions usually take forever to be refunded.,1
2021,I love this Bank App,5
2021,It's Okay,5
2021,I try leaking my phone number to my account. All I see is Action not configured,4
2021,"My experience with this app it has been working well not until i experienced some challenges yesterday,how ever eco bank have been so helpful and i rate them as number one bank in Africa the pan African bank.",5
2021,I love this app,5
2021,The app is really good I will recommend this app for everyone it will help you but the charges are are too much when you transfer money from bank to momo wallet but in all the same it good ⚡⚡,5
2021,Good and ok,5
2021,"Since last year I have not been able to not only use my debit card for transaction, I have also not been able to use my Internet banking and Eco app..I have written several mails to your customer care to no avail...... its really disturbing.",1
2021,I lost money many times due to this mobile app. Don't try the mobile money transfert you will never see your money again. The support is not responsive. It is a shame though the app sould be very useful if it worked.,1
2021,Great. I enjoy using it,5
2021,Excellent,5
2021,Review,3
2021,Really don't know how to get into my own account.... This app keeps showing content on available,1
2021,The app is not working,1
2021,Pls I need to open account on this app a s,5
2021,"Download stuck at 99%,, can't install the app",1
2021,Unable to download dont kwon why,5
2021,Stupid eco,1
2021,Excellent,5
2021,Am having serious problem with the mobile app,1
2021,"Why can't I verify my phone number, with each trial saying the actions not configured.",1
2021,Excellent,5
2021,What is really wrong with this app one can't access it anymore. I'm done with Eco back. This is the reason why I don't put money in my Ecoaccount... I can't login.,1
2021,Transfers usually do not go through.,3
2021,It is not opening!!!!,1
2021,Goog,3
2021,Why is that i have to keep retry ing before i can activatethis app and so many people too cant activate the app. Pls fix this ASAP. Also why cant i enhance to 5m. Why do i have to use internet banking for 5m. Why cant you just bring the token idea to mobile app. Fix this issues. Check industry standards.,3
2021,"Very good application, none like this",5
2021,Nice,4
2021,Good,5
2021,"I am so disappointed. I haven't been able to access my app for a month now. I have raised the issue multiple times. To make matters worse I can't even access the USSD code or even Ecobank Online!!!!! I'm always being told ""we will let you know once the issue is resolved"" I am so annoyed",1
2021,Nice good app,5
2021,Same experience with customers service. For more than a year I can't access my account. We are experiencing issue write back after 30min. Go on menu on the app. And I never seen menu. I am waiting to go back and close the account.,1
2021,It's a very good app to have around .my concern is I previously entered wrong letter when creating the account of which it was corrected.the problem now is that in the app it still appears the same even when I tried to log out even installing the app nothing changed. I would love to see the same correction that was made to also appear in my app,2
2021,Easy to use.,5
2021,Good,5
2021,Very nice app,5
2021,Very easy in banking,4
2021,"Since I installed this app, I've been trying to activate but to no avail. Every time I enter my mobile number, it keeps telling me ""action not configured"" please what does that mean? I've been to the bank nearest to me and they've been unable to do anything 😢",1
2021,Rubbish!!!!!! Stay away pls,1
2021,Very easy,5
2021,Very nice to have App,5
2021,Very good,5
2021,It's good and it's network is faster,5
2021,Please I can't access the app,2
2021,Really like the virtual card option. But how does one retrieve money from the virtual card back to the main account ?,4
2021,"I wanted to transfer monies to a beneficiary but I had to abandon the whole process because each transaction was capped to a maximum of 880 USD. The cap on maximum transaction for foreign accounts is too low. Pls, review it! In this Era, such a low cap is anachronistic. Ecobank is spread all over Africa, so why such a low cap on foreign transactions?",3
2021,Excellent....,5
2021,"Good app, good customer care. My problem was attented to within a short period of time. I recommend this app for everyone. Thank you.",4
2021,Downloaded the app then I entered the pin I normally used for the app on my old phone but its having difficulty processing request,1
2021,They are debiting me eve though I didn't send money out to another account 😱😱,1
2021,Great and awesome,5
2021,"Hello,, I'm Sam,, why the app screen shows USD instead of GBP?",2
2021,Very excellent,5
2021,"I'm just trying to register and i input my country and phone no. , A pop up comes in saying action not configured.",1
2021,Upgrade,5
2021,"This is the worst app and is frustrating me here, I want to open the app and it request for my country and my phone number and I put them only for this app to tell me that Action not Configured for over 4 hours and I need to use it this morning for transactions",1
2021,Im trying to activate the app and im being asked for the phone number i used when i was creating the account .. I dont have it how do I use the app now?,4
2021,"For me my problem is I sent money from MTN wallet to account (express)my balance not updated, Secondly I do send from my Vodafone cash wallet money was sent, but balance did not add up to my account. Please what is the problem.",1
2021,"The app doesn't is always saying ""can't process your request at the moment"" when I try signing in or create a new account. The app doesn't work.",1
2021,Please I have been trying to make a transaction into another bank but it's not working.,3
2021,I can't find my recent debit and credit transaction from the home page.,1
2021,"My name is smart, am unable to activate my account for past two months all I get is unable to log in this time try again",1
2021,I can't login in my accout it show OPT,4
2021,Satisfactory,5
2021,Nice one,3
2021,Please I really need a virtual card but from all indications Cameroon have been deprived as always from benefiting from this this waterfall opotuniy given to other countries like Nigeria. It's always so painful to no that my beloved Country can't even benefit from this 💔💔💔,1
2021,"Love the new look, functional and simple to use.",4
2021,Very efficient,5
2021,First time user trying to log in country and number .. result displaying action not configured,1
2021,Very good,5
2021,"A good app but can't login, it's failing to activate, or create my profile Always giving me an error: Dear customer we could not process your request, please try again later",3
2021,Am trying to reactivate my mobile yet I can't see were to go,4
2021,"Very frustrating i have been trying to upload this app on my phone for almost two weeks, when it finally uploaded, it has not gone beyond the opening page telling me input your phone number and name of country even when i have done that, it keep repeating the same thing",1
2021,Good,4
2021,Good convenient,5
2021,Since I downloaded this app I can not purchase air time even after contacting the customer support via chat option,1
2021,I can't registered my mobile app. Keep telling me action not configuered.,1
2021,Very poor network and customer care service..... Don't do transactions with them,1
2021,Since i downloaded the app i have not been able to use it. Anytime i wanted to add my moble number to continue it says not configured,2
2021,I try to open a account on the APK. Telling me action not configured. Please try n do something about it on time,1
2021,Eco Bank please I need your help ugent am not in my country and I lost my atm I want to make transfer from my account now I can't make transfer what to do I need help 🙏,2
2021,I opened my account in nigeria and I already have mobile banking activated...but when I try to log in it says action not configured,1
2021,Perfect,5
2021,The mobile app is something else it will just be rolling even with good network.....no history of past transaction more that a day and it does not send statement of account.,1
2021,Excellent,5
2021,"We always find it difficult to sign into your app.Why must this app be very hard to use? I have been trying to sign into the app in Kenya for days now. Keeps saying the same thing."" Sorry we could not process your transaction try agian later"" Why not fix your app once and for all.. It stop making life difficult for users",1
2021,Works well on android but a total disappointment on iOS. Writing a review with an iPhone was even a challenge. Work on your app Ecobank. After 3 years I'm back to this app and it's worse than before.,1
2021,Good,5
2021,For the past 3 days now this app was frustrates me if I want to transfer money or withdraw he will write failed,5
2021,"Good evening, I am experiencing a frustrating moment with the app when I want to reactivate my account. Whenever I am asked to reactivate the app does not allow me to log in the question/answer interface. Please what can I do. Ashitey from Togo. Good morning, Very happy that my problem has been solved promptly. Keep up the good work.",3
2021,I am in Nigeria I have downloaded the app but I can't seem to activate the app because there is no where to tick the check option for terms and conditions I use Huawei stk-L21 and other banks app works perfectly on it except ecobank,1
2021,"Now I cannot add my card on the app, so Frustrating",1
2021,I have been trying to activate ecobank app since 4 days ago but tell me Action not configured. What happened and I have ecobank account.,1
2021,A very good app i love it so much,5
2021,"It was good, but after the new upgrade it began to fail so badly. Please work on this latest updates... I need the old version.",3
2021,"It will ask for the number I used for the account but will still not open, I therefore can't activate it! Useless!!",1
2021,"Kinda dependable for now, is getting better.",4
2021,"Terrible, I do binary trading online and I have lost 10K in 4 days due to this app being unresponsive. Ecobank are not ready for business. Don't even waste your time with customer service, they will answer you, listen to your complaints and never get back to you. If you are a business person that needs direct access to his/her account on daily bases, steer clear away from this app.",1
2021,It's too simple and easy to use,5
2021,Pls help me to get this problem done...I have to receive 10000k to my account have not get it yet since now pls help me with this,1
2021,"This is amazing I just downloaded the app now and is work well for me, I hope they will not change please keep it up thank you",3
2021,"Very frustrating. This is the 3rd time i'm reinstalling the app. Prior to uninstalling, it was not refreshing my balance, so i could not transfer funds. After reinstalling, I can't link my card, it says, service not available, i can't link my account. No customer service. Lines have been constantly engaged for 4 days. No reply on email, live chat puts you on indefinite hold. Not good. Absolutely useless. I'm stuck.",1
2021,Andrews mensah Hi how,2
2021,Very easy to use,5
2021,I have been trying to enter my account in the app but it's telling me action not figured,1
2021,Very interesting no more queuing and wasting time hummm lovely app I wish to work there one day,5
2021,Excellent application for years.,5
2021,Nice,4
2021,I keep getting action not configured whenever i try logging in,1
2021,"Please the is repeatedly giving error massages, kindly work on it",2
2021,Some years coming,5
2021,"I rate it the best mobile banking App ever, fast, simple, reliable, edible, compatible and organized But the notification is a taboo",4
2021,Ecobank is trying to take my money ( Ghc1320) !!!!!! Send my money back to me and stop telling me to update my app Please I don't think updating or not is the solution to my money that has been taken away from my virtual card  please I have still not yet received my amount of GHC 1320 that I tried transferring dated 27th January 2021 from my virtual card to my mobile money wallet but the request wasn't processed by ecobank yet debited from the credit card. Please I really need my money now,1
2021,The app does not work since it was updated keeps sending me a message saying connection was refused,1
2021,terrible. keeps telling me action not configured. it's a disaster,1
2021,"I get an ""Action not configured"" error when trying to create a new account",2
2021,Perfect,5
2021,"Idont know why, i can't transfer or buying an air time",5
2021,Great !,4
2021,"Not good for African network quality, i have been trying to use the App for about 3 das and not getting the money in my Mobile Money Account. It's always giving me an errror saying ""Check Network or Try again later. Not African",2
2021,There is room for improvement.,3
2021,Transactions concerning withdrawal usually fail,3
2021,Disgusting. I couldn't even sign in. They keep telling me action not configured.,1
2021,Great to use. My app has been down since dec 2020. Can we please fix it.,4
2021,Always a problem. Always.,2
2021,Good service,5
2021,Good but difficult in opening xsspress account,5
2021,For two days am on it trying to logging to my account with my new phone is just saying action not configure 😞😞☺️😢😢,1
2021,Please check ur charges is too much,5
2021,I transfer money I was debited but the person never received the money and the money was not never returned back to me,2
2021,Am unable to the activate app. Each time the verification code is not sent but I receive an error message stating connection was refused please try again later,2
2021,It's a time saving app and costs.,5
2021,Good,4
2021,Hello pls am trying to use my app but its telling me check ur internet connection But my other banks app is working perfectly I dnt knw wats wrong with ecobank mobile app,2
2021,"Hey, from Kenya here, the app has been so much frustrating for the last 6 days, It was running well before but started showing an error, transactions cannot go through. I deleted the app and downloaded it again to install it afresh, it can go padt the text verification step, Its giving an error "" Connection was refused, please try again later"" my connection is very okay. Kindly help",2
2021,the app worked like magic....i didnt have to call any customer care to activate my internet banking.kudos to the developers!!!!!,5
2021,Tested and trusted,5
2021,"User friendly with little or no communications. Very tight security and highly confidential. Makes banking transactions easier and suitable. Sometimes internet accessibility becomes very difficult. How ever has no complicated issues, I recommend ecobank mobile app. The only one thing lacking is to add a security code before one can have access to open the app, since it has to do with finance.",4
2021,How do i get ecobank account,4
2021,Excellent,5
2021,"The app is so annoyx it keeps disturbing,downloading it j Is difficult i tried several times already",1
2021,"There is serious need of security update. Also need assurance on the relevance of personal pin number, because, once open the app keeps being on all the time. There should be need for logging details whenever a user require entry to the app.",3
2021,very good,5
2021,"I can't access mobile banking, the pop up is your requests not available.",1
2021,I wanted to register my details in the app and it's saying Action not configured.... I'm doing the registration with the phone i opened the account with... It's been frustrating for days now,1
2021,Super,5
2021,Application stopped working. It's the worst experience,1
2021,I love this app but for whatever reason I have Paul Paul as my name which is not and ecobank has no explanation or clue to resolving this. I have to uninstall this app unfortunately until the glitch is resolved till then good luck for you all,1
2021,The worst app ever,1
2021,"Hi! I am here since yesterday and up to now, the app is still telling me it couldn't validate my card. What am I supposed to do? Please I need help",2
2021,"Its not being working since 😒 since jan 2nd, I uninstalled and reinstalled, it became worse and no one has been able to resolve it",1
2021,The app refused to activate,1
2021,Perfect,5
2021,Fantastic This is Great app,5
2021,"Everything about this app is bad. After installing the app, I could not login. It keeps telling me ""action not configured"" Useless app",1
2021,its Good app,5
2021,One of the best finance app I've got,5
2021,Very good app and am really enjoying it,5
2021,Nice,5
2021,"It keeps secreat, secreat and easy to access with out delay......",5
2021,Good,5
2021,Good,5
2021,For the past two days it's been a frustrating experience. All the transactions I tried to do fail and my business is suffering. Is it that this app is not working anymore?,1
2021,"This is the second time i am coming here i cant use my mobile app and i could not use my card on loan apps, i was told to send the error message i did that since on Saturday ni response up till now",1
2021,Nice one my bank nd i,5
2021,Good,5
2021,The app is becoming less user friendly. For the past 3 days I could not log in to transact. Your Ijebu-Ode branch advised me to update my login details which I did. Yet I can't log in. Is something wrong with your server?,1
2021,Worth it a app for transacting ...t,3
2021,Good,3
2021,This app is really something to crow about !,5
2021,"There's needs for more security on the app, it shouldn't open without a security code eventhough we understand there's a pin before the final transaction. They should also be a code before you can access the app from the beginning.Imagine a scenario where your phone gets stolen,one easily know your account balance by only trying to execute a transaction on the stolen device.",2
2021,Great,5
2021,The app is great but few can be done One must not have money in his or her account before creating a virtual card one can create the virtual card and then deposit in the virtual card account,3
2021,This experience is super,5
2021,Keep on downloading can't install,1
2021,"I keep getting this error message, that i should chat with you guys that my profile is not found. How do i go about that?",1
2021,I will,4
2021,Great and easy to use,5
2021,I have visited ecobank several times to change the phone number i use for my xpress account but they fail to change it😕😕😕😕anyone else who can help?,1
2021,"Its okay , i love it ,just make sure it should use less mobile data cause ,it usual cuts",2
2021,"It is so aweful to have to think that you have to wait like 5 minutes for you to get connected to an operator but they can't oblige when you turn around for just 2 minutes they already tell 'goodbye'. This is just aweful. Better use the old way and call, an option that is not given on the app.",1
2021,The app is well good We need more improve in the app. To secure it before open Thanks,4
2021,Good experience,5
2021,good application for me very easy to use and it's faster,3
2021,"It's a good platform,but i made a failed transfer but the money was deducted from account with that same failed receipt",1
2021,I've used this app for 2 years but since i ve changed my phone last week this app keep giving network error how can i get help during this lockdown?,1
2021,Have been trying opening the app kept on telling me check internet connection or try again later,1
2021,"I have been trying create an account for days and I keep receiving a message ""your request can not be processed at the moment. I contacted Rafiqi and the suggestion did not work",1
2021,Ok,5
2021,Very good,5
2021,Very good,5
2021,Very good,3
2021,Can't activate the app,1
2021,It was good,5
2021,Because is my bank,5
2021,Is logged me out fo the past three days I have being trying to log back in to no avail,1
2021,"Good, though network gives problems at times.",5
2021,Should I called this scam or what!! I transferred a certain amount of into their xpress it over more then days now and yet nothing received if I could give them zero star I would have,1
2021,Cool,5
2021,This App is absolutely trash I opened my bank account in ivory coast while on vacation I reside in the USA. When I returned I have not been able to log on the App even though I can log on the website but some odd reasons I am unable to use the freaking App.,2
2021,Good to use,3
2021,App takes much time to launch.,2
2021,I want to open the app but it's keeps on saying I should check my connection or try again later,1
2021,I have been trying to activate my account but it not working it says my profile was not found,3
2021,App was working fine in till the update on October. Can't get any service on it since then.,3
2021,"Is yo app working? Because it is sayi no internet connection, whilst the connection is there",1
2021,"Nice app but sometimes when you load airtime, it debit your account but wouldn't received the airtime",5
2021,I have been trying to link my debit card to this app for some days now. Every attempt was met with an error telling me that they couldn't go further due to connection issues. I decided to try my luck today only to be told that I had exceeded the maximum number of cards allowed for this service. I am extremely frustrated as I do not understand how I did anything wrong at all. Is there something I did wrong? Or is the issue with the app itself.,1
2021,Very good,5
2021,"This app is a total disaster, been struggling with ordinary checking of balance, can't even perform any transaction. Major issue with this app. I have uninstalled and reinstall several times but still the same issue. Ecobsnk IT section needs to do better than this.",1
2021,User friendly but security flaws as the developers are yet to put password in place,3
2021,"This app is worse than a prototype, a complete waste of people's time and data. My advice; you should invest in ""good"" software devs who are able to give life to your dead app. What you have here is a complete disaster 🤦🏾‍♂️. Ecobank paaa #disappointed #uninstalled",1
2021,Very good,5
2021,"Very bad app I can't receive alerts or get balance updates, I've lost over #95 000 due to this useless stuff",1
2021,"their is no option to generate receipt for payment made through mobile. Please add it is necessary for those pay bills that requires receipt. The network connection problem is too much. This is error massage connection was refused, please try again later. My profile was locked because of the network issue because I keep login while it keeps failing.",2
2021,I have been having trouble using the mobile app... It just stopped working in December and I have since tried reinstalling and restarting with no success,3
2021,I enjoy this app like never before,5
2021,Fantabulous,5
2021,Very good,5
2021,Like,5
2021,Well done,2
2021,"Please Ecobank... I have been unable to receive ""One Time Password"" in other to login into the app. The phone number i used was exactly the one i used to open the acct and i hv been transacting with it. After inputting my phone number as requested by the app, why am i still unable to receive one time password so that i can login and do transaction?",1
2021,"Though just scanned through the App, I believe the App will be exact.More grace Eco/bank.",5
2021,"This bank is too stressful to new customer. Stress to open account, stress to get atm, stress to activate mobile app, stress to activate ussd, all what it says is, Check intetnet connection or try again later. This is five month now i can do anything.",1
2021,Good,5
2021,Great app. Love it,5
2021,"The issue am having with your app is that when you logout and you tap on the mobile app after some few seconds of logging out, it takes you directly to your mobile banking page again. It means there is no secrets at all, anyone can just tap on the moblie app and see your details. You need to work on that issue so that we can login after logging out. Now even when you logout, after some minutes you tap on the ecobank app, it takes you directly to you page without login details.",3
2021,"I got a question, can ecobank virtual card be linked to ma paypal accout",3
2021,"I can not access my virtual visa card. Support keeps telling me my complaint will be worked on and over three weeks now, nothing has happened. Fix this app well because it has great potential.",4
2021,Delaying,5
2021,an amazing app,5
2021,Not sure what's happening here?? Keep receiving my OTP code in Chinese or something like that??,1
2021,Faster,5
2021,The application is good however i am unable to transfer money from my ecobank to another bank using the ap p. Please try and Link other bank,4
2021,"I regret ever banking with this people...how can a simple transaction of a small amount of money takes a bank two weeks to complete,, when you call the customer care they keep saying we are working on it,,, its my money and why would it take so long...nkt.. am withdrawing all my money in this bank...nothing of theirs is ever right like any other normal bank...its just a dissaster...this people are a scam",1
2021,The worst bank ever.... Thieves with poor customer service... I can't a simple transaction of a small amount will take a bank as such 3 weeks for the payment to reflect and upto now nothing... Am withdrawing all my funds in this bank... This people are scammers,1
2021,Good banking app But i will be happy when u save and get profit on ur savings,5
2021,"I have been trying to activate my app for the past three days now and it keep telling me to check my Internet connection or try again later. Opening an account was stress, get an ATM card was very stressful and frustrating I almost closed the account. To activate the mobile app again is a problem. The stress is too much for a new customer. Please fix it",1
2021,"I don't know why. But I've been trying to create an account for some weeks now but everytime I verify the code that they sent, they say that it can't be processed right now",1
2021,It's just cool to bank with,5
2021,Very fast and reliable.,5
2021,"Great app, It works perfectly.",5
2021,"Please 1week now, I'm trying to download the app,It's not working. Please help",1
2021,"This is the worst banking app ive ever used, you can't put in your credentials cos it keeps saying no check internet connection or try again later. It makes me want to disolve my account and use another bank... Please just take it down so we know you dont do mobile banking cos ita the worst ever",1
2021,Good,5
2021,"""We cannot find record with details provided"". This is the error message I get each time I try logging in with the ""use internet banking details"" option. However I am able to successfully login with details using any web browser. I need help",3
2021,I love the transaction receipt page of the former version. The notification in the recent one is somehow. I hope you reinstate the former.,4
2021,"This this the worst app ever, Ecobank pls upgrade",1
2021,"Which one check ur internet connection again. I've changed to diff network yet same english. Mtcheew, rubbish.",1
2021,I can't sign in for the very first time. It keeps saying check your internet connection and try again later or something. It's frustrating wow. Please do something,1
2021,"The app is not loading my current balance, keeps telling me its showing last updated balance, what's happening?",3
2021,Excellent app with well presentable professional interface. It does exactly what it says. I will be happy if multi-currency feature is added and display on the interface or dashboard in your next or future development. It's very fantastic user friendly mobile app so I have LINKED almost all my foreign or international banks cards to it for all my financial transactions. I will therefore recommend it to everyone to download and use it. Well done,5
2021,Your bank is a disgrace. There is always an issue even when there shouldn't be! I gave 1 star because my post wouldn't go! YOU DONT DESERVE ANY!!!!,1
2021,Its better now cos ecobank has improved unlike before,5
2021,I have read other peoples reveiw and now i know it is true because the app is not even opening for me,1
2021,"This app is total rubbish I tried to check my balance and transfer money but it has refuse to work, it keeps on saying invalid customer credentials",1
2021,Ok,2
2021,This app is whatless uesless pls dont download the nosesss app,1
2021,Not working,2
2021,Excllence,5
2021,I love it 😍,5
2021,Poor. Too poor downloading the app. So much man hour and Data lost.,5
2021,I tried to create my profile but there is problem Keep telling me about opt this otp that,1
2021,Nice app,5
2021,Not bad,1
2021,"Terrible experience in the past 2 weeks.. I can't make payments or even see my balance, reached out via email and still no response. I was thinking I would make this bank my primary bank but now looking unreliable.",1
2021,Cool,5
2021,This app is not working again why?.,1
2021,"I think this is the worst app ever when it comes to banking. Everytime you try to login with card ""there's no internet"" when you try to login with credentials ""could not find a record with details provided. Please confirm your credentials and try again."" Then you go on the site you login like a breeze",1
2021,It has refused to sign me in,1
2021,It is nice but sometimes miss transaction history,3
2021,"I recommend the app for use incase you need to keep tabs on your account balance, but using it for transaction is at your own risk, I constantly experience failed transactions and it has always been refunded very late, but the last time I made use of it, the money was never refunded and since then I learnt my lesson. Using this app for transaction is at your own risk. Compliment of the season and remain ever bless.",1
2021,"Not Good, i received my card and whrb i try to activate my mobile app it krep telling me to check my internet and try again later when am connected with internet",1
2021,Excellent and secured,5
2021,I was not able to access my account nor do any transaction on this app for almost 3 weeks now.... It's damn frustrating,2
2021,Infact I need to uninstall the app if I open another bank account this app have wasted my money also and wen I go to bank they will be telling stories. Imagine ordinary gotv sub this app deducted my money and yet to return it...,5
2021,Good,5
2021,It can't support at the present time I want this app please !,1
2021,"Please i downloaded the app today but even with a stable Internet connection or stitching to mobile data, it keeps on telling me to check my internet connection and won't allow me to create an account with ny card or use the app",1
2021,Good work,5
2021,Excellent,5
2021,"App works fine and has nice features such as sending money via sms, requesting for funds with users of the app, sharing bill functionality etc",5
2021,Satisfy,5
2021,"For crying out loud, what kind of mobile app is this? I've been trying to download this app for a month now even with a strong network,but it's not downloading, meanwhile I've downloaded other apps. Please see to it.",1
2021,Trying,3
2021,"The app, especially the bill payment is not reliable. I was paying for my daughter's fees at University of Ghana. After everything the feedback was that payment was pending. Then one hour later the system said there was no record of the request. That was it.",1
2021,It doesn't work well for sure!,1
2021,"Why is it that when you open the app and choose transfer money, and choose, for example, mobile money you display my balance just like that? No password, nothing. Meaning that anyone can just open my app and see how much is in my account. Then what is the point of asking for the password when you want to see your balance from the home screen? It's not just with mobile money, the same issue is with the other options there too. Already the experience with this app is not good please solve this.",1
2021,I can't I download it,1
2021,Not bad,3
2021,"Am really disappointed ☹️☹️ with the app. Since 30th of December 2020 my balance is not updating on the app. I got an advice from a staff today 2/1/2021 to delete and reinstall. Sadly I did as advised, but could not add my accounts using my internet banking details.",1
2021,I can't create a virtual card and also I have relocated from Nigeria to Europe and I can't withdraw more than 100 euros. I have wrote to y'all several times but no one has replied me yet. Most I have to borrow money from a colleague to be able to buy books for school and other expenses. Y'all should reply to your customers. I am not the only complaining about this. And I need to know why I can't write a virtual card !,3
2021,"1) Experience with this app in the past two weeks is pain and frustration. App suddenly locked me out. Reset/reactivation keeps returning 'check your internet or try later'. There seem to be a problem with the code seeking out internet on hosting device. A visit to the bank branch brought no joy as the schedule officer could not solve the problem. Reinstallation has not also helped. 2) While the app worked previously, there was no link to exit the app.",2
2021,This app is the worse App when compared with other Nigeria Banks app. It is not working for the past 5days.,1
2021,Good and useful to public,5
2021,"The app have been down for days, I uninstalled and installed it back, yet the same thing it's not coming, trying to put my card details and its saying connecting failed try again, that is all I have been getting, I will close my eco back acct on Monday if dis problem is not solved, I'm honestly tried of dis bank.",1
2021,The best but seriously having problem it kepps telling me insuficent fund when am having money in my account,5
2021,Make sense mcfoster,4
2021,Cool,5
2020,"Hello, I'm trying to create a profile with the ecobank app but I'm having problems where I'm supposed to fill my national identification  details..it says my connection is refused..my request cannot be processed .  Can you help?",1
2020,App just stopped working. No longer updates even my bank balance. You can't do any transactions at all. I have deleted and reinstalled with no change at all.,1
2020,"Your repackaging has create a wining app. Thumbs up. I love this app. It is smooth in operation and I get much, much fewer errors than I used to. I really enjoy using it. Well done.",5
2020,Your app have a big problems I'm unable to open Xpress account. I always get this message: your request can't be processed at the moment please try later for days now. And it seems like other have the same issue.,1
2020,Am enjoying this app really helpful,5
2020,Convenient,5
2020,I cant login after downloading the app. I have sent so many email yet nothing has to it.,5
2020,"So nice and very simple in carrying out financial transactions,i recommend it to all ecobank account holders",5
2020,Good morning nice,5
2020,The network disturbing so I couldn't enjoyed the Apps,1
2020,"Sad, this app cannot be linked to your registered mobile number.. shameful.. cannot generate an OTP verification code... Ecobank think outside the box, this app is obselate..get a better App for effective transaction..",1
2020,Not bad is cool.,5
2020,Convenient,3
2020,Very nice,5
2020,"I m using ecobank for over 13 years, but i m not satify with for one thing that is mobile app for over two years now When i try to input my card details, the are saying dear customer we coud not process your request with the card details provided please input the currect card details.",1
2020,I lover did aps,5
2020,I feel good,5
2020,Have downloaded it now.... thank 💋💋💋💯,5
2020,I can't download this on my new Android phone....but is working perfectly on my old phone.,5
2020,I can't find Nigeria 🇳🇬 among the country included,3
2020,I need to know if Ecobank is not in Nigeria cause I downloaded the app and Nigeria is not among the country listed.So i need to know.I am tryng to make use of ecobank mobile app and my country is not listed,1
2020,Fast,5
2020,"Just downloaded and there's no Nigeria in the options! How do I, a Nigerian input my my details in the app when my country isn't there? Was this a mistake? Because I don't understand.",1
2020,Could you please explain why the app no longer have Nigeria as one of the countries on the country code options?,2
2020,Why is Nigeria not in the country list again,1
2020,Trying to even sign up on the app but can't even find my country nigeria there.,1
2020,I can't find my country's name in the bank app,1
2020,Please how can i link my phone number with my BVN,3
2020,Good,5
2020,"Everyday is a struggle to open this app. Doesn't open in all device, the only option i have is my phone and it's a real struggle.",1
2020,"This is the worse app ever seens for online banking, pls dont even go there as for your money not hang, ever since they updraged the app so many ignoing things hv been happening, e.g u cant hv access to your fund, talkless of mobile transfer it will be saying:sorry we could not process your request, it has gotten to an exaggeration limit for today, when u hv not even done any transfer before, pls i just wnt my money back that is all then i shut the acct down and block it",1
2020,I am really enjoying this apps,5
2020,Its too slow,3
2020,It's stupid app I tried opening it and they are telling me processing error It has happened more than 10 times,1
2020,Very Good,5
2020,It very nice and cool,4
2020,their network is very slow and sometimes customers wait for 24hours without network. I hope the management will improve their network strength. That is my reasons for given her Two stars instead of four or five stats,2
2020,Cool,5
2020,Can't sign in even after entering the card details,1
2020,Satisfied,5
2020,The app is alot better now.,4
2020,"At first the App was truly annoying but I think it's getting better because all the features are working perfectly, and I'm getting more comfortable banking with the app thanks for the update.",4
2020,Bad,1
2020,Very useful application. But am unable to perform mobile money transactions.,1
2020,Great App,5
2020,Really like the app it's cool but few features will make it best like 1. required pin/fingerprint when re-opening the app. 2. If the virtual cards can be funded with Visa direct that will make it the best in the market. 3. If Tbills or other bank relate stuff can be done or purchased with the xpress account within the app. In general its cool... hope the above features will be considered sometime .,4
2020,"Useless app nobody should download it, When u transferd to the app they will not credit ur accout but they will debit money from u with no revers, nobody should download it is scam.",1
2020,"Well this app definitely needs a lot of help. At first it was working fine, then suddenly, i couldnt make transfers or any transactions for close to a week now. I uninstalled and reinstalled it and now its saying no internet connection.",1
2020,The app doesn't permit me to use my cashexpress account on a new phone. The feedback is that card has already been attached. Why?,3
2020,"Nice if there was 0 trust me I would I have been trying to transfer for almost 6hours now and since update of this app it is not responding when I input the beneficiary account number..Ecobank why😭.. Now I bought a new phone and I cant even open the app,it says to check for internet connection when there is a very good connection here and data",1
2020,Very good in benefit,5
2020,Very annoying and useless application and I don't know whether I had to provide my own personal network apart from the same mobile data that enables me to login to other applications successful is different from ECO Bank system. If not bcus my salary is coming from it I would have close down the account as simple as ABC.,1
2020,"Why can't I use this app eco bank is annoying even their app sef pls which one is making sure ur connection is secured for over 1hour am tired joor pls do something, and I am only allow to chat I can't transfer",1
2020,I find it difficult to register for online banking with this app or the omni lite app.,1
2020,Fast and always keep record,5
2020,Good,5
2020,"Please, If you can't manage yourself, stop being bank, this application firstly said my transferred money is successful, later it displayed pending and finally brought failed. The money left, it's neither delivered nor returned the transferred money. You are adding to people problem instead to relief ones task with your amateur app.",1
2020,Nonsense bank with the worse mobile app... Nothing good in Ecobank for real! Transfers on the app is a calamity.. So what's the use of the app if your transfers can't work and you get debited.. Ecobank is really the worse of a bank and if not network it's getting debit alerts from failed transactions.. so bad,1
2020,Good experience,1
2020,Your service is not strong enough,1
2020,"Horrible app. Fails at mobile money transactions, i tried re-installing and ive been stuck at the opening page since. Reading other reviews i realise i am not the only one facing these. App is very unstable and i cannot get access to my own money. The USSD is even worse. Tells me unknown application. Im in Ghana.",1
2020,Wonderful,5
2020,Very good,5
2020,The app is failing to work properly.. Always getting no internet connection when trying to access tbe service..,1
2020,Worst bank Ever,1
2020,Worst banking app in history of banking,1
2020,"I'm trying to open an express account but the slot that says select ID doesn't work but everything else after it does. Without selecting the ID type, you can't move on to the next phase",1
2020,Nice,5
2020,Didn't setup after downloading it!!!! Sorted itself out!!!,4
2020,Ecobank why are my try to marge my two account together and it does not work but you said i can marge it or is possible to open another app for the 2nd account? Pls anwser me,1
2020,Vary bad app no reset functions,1
2020,Helpful and provide clear understanding to transact business.,5
2020,I wish to remove this app from playstore this app is waste our time and also they don't refund any single money if you have get refund from any service then they can't refund u on time they take 1month or more many time app say no internet connection and not app is stuck on virtual card screen processing bar is not complete this is still countine process i don't what the hack issue on this app very day of they solve one issue then they discover new issue wa,1
2020,Very poor service very time they have new issues on app on server,1
2020,Tenir son compte en main et en temps réel.,5
2020,Better,3
2020,The app is a mess can't even open a single page just waisted my time,1
2020,God punish you people and network What sort of rubbish is this?,1
2020,"The app is really frustrating.it can't update account balance, really annoying.",1
2020,"I can't open my virtual card... Any time i try opening it, it just writes 'checking if u have a current virtual card.. Too bad",1
2020,Good,5
2020,Ecobank is the worst bank ever i regret banking with them. The money i transfer haavn't reflected up till today,1
2020,I dnt understand this app is like i will switch only to my firstbank i cant transfer or recharge from this ecobank,1
2020,Fastest,5
2020,Good,5
2020,Difficult to download,1
2020,Great,4
2020,I enjoy it,5
2020,Incredible,5
2020,Cant reacharge a new mobile number starting with +23491*********** Nigeria,1
2020,Good better,5
2020,Very convenient,5
2020,Very good,5
2020,Good,5
2020,It has been great for me and I can vouch for anyone who wants to bank in style..👍👍,5
2020,Good,3
2020,"Why this app telling me that amount i should send it between 100,000 to 500,000 and i want to send amount lower 100,000.",1
2020,Get snap bank account details abd balance,5
2020,Good,5
2020,Fantastic bank the service very sweet,5
2020,Intriguing services,4
2020,Good thinking good product,5
2020,Good,5
2020,🤩🤩🤩🤩🤩🤩🤩🤩🤩,4
2020,Good,5
2020,Good,5
2020,Please what is wrong with the mobile app I can't activate the account Always saying unable to access my request whenever i enter the pin number Please do something about it,1
2020,Regular changes on the app corrupt the system and greatly affect my account setting. Please you may stop it.,5
2020,Very easy to pay I love it waaaaw,5
2020,Horrible. Ñot user friendly,1
2020,Install ecobank app,5
2020,Sad,2
2020,Great,5
2020,Great app slow sometimes but works fine.Getting a bank statement however is tricky.the password provided usually doesnt work.,4
2020,"How can i reset my pin , 'cuz i forgot it ! I need help",3
2020,Great,4
2020,Your app doesn't ask for password or a fingerprint scan to authenticate users. The security of the app is very porous. This is really sad.,1
2020,"This app makes me want to open an account with another bank because it continuously fails at mobile money transactions. You have to try severally, and finally you need to uninstall and reinstall. It usually works well after that, and after some time, the problem starts again. I've heard recently from other people how it's one of the worst mobile apps and I'm seriously considering having an account with another bank for these transactions. I think you need to step up.",3
2020,Since i updated this bank app the network and service has been bad and awful ...sometimes makes me regret using this bank,1
2020,I'm unhappy.. My family had an urgent need in Nigeria and it was so urgent that I was forced to transfer money to my Account and the transaction from this end was successful and it has been over 5hrs and the money has still not reflected in the Account in Nigeria. Please I really need it urgent to save a Life.,5
2020,"It always shows ""Dear customer there was an issue processing the request please try again later"" each time I enter my pin",2
2020,"Since the update, I cant make any transaction ( airtime recharge, transfer, withdrawal) etc. Thus is a total rubbish. I even chatted your customer care on Twitter handle and all they said is for me to update the app when it's already updated.",1
2020,I am very frustrated with this app. I went to ecobank branch to activate and unlock this app cos i can't use my atm card to buy things online cos it was rejecting the card and I was told my account was fine and try to open the mobile app which is still giving me a service error due to internet network since February this year i think closing the account will be the best option.,1
2020,This app is useless. I have been trying to open an Ecobank account since yesterday and it keeps saying they can process my request.,1
2020,Messed up,1
2020,I downloaded ur mobile pp and unable to register. Once i input the phone no and country it hangs there. Please help!!!,1
2020,Great,5
2020,Very good,5
2020,I am unable to go past the select your country stage and I been trying for two days now,1
2020,Good for facilitating urgent programs,3
2020,This app is very grateful thank you eco bank,5
2020,Very good,4
2020,Very secured,5
2020,Constumers🙏🙏🙏🙏🙏,5
2020,Its so covinient,5
2020,Quick to use,5
2020,My mobile bank,5
2020,"Poor, it's says check your internet connection and that's all. Am from Malawi. Nothing important",1
2020,"Great up by all standards. I can transact business, access my account, transfer money anytime and anywhere. Ecobank app is the best.",5
2020,"I was enjoying the app, but this evening it's telling me ""dear customer we could not complete your request please try again later. Why na?",1
2020,"The app doesn't show my account balance. I funded the account but it still says 0.00ghs, and I can't fund my virtual card as well Please fix this issue immediately It's very disappointing",1
2020,Good,5
2020,Poorest inapp customer service I've ever experienced I could have given it 0 stars just that you I can't,1
2020,Please the mobile money service isn't working. Keeps failing all the time,2
2020,"I can't even log in to my account,wat a terrible app",1
2020,Wow I have been looking for such an amazing app for 2years.Guys u can create a credit card in this app,5
2020,"Very easy to use. Even when I traveled and my phone lost, I was able to get access to my account even without my phone line",5
2020,Virtual card option has disappeared,1
2020,Excellent,5
2020,I give u 1 star not that i like it... Useless bank that did not respond to customers complain. In twitter they did not reply DM. In messinger they did not reply either.. If u send money in to bank make sure u are not going to use that money emergency because gods know wen ur money will be credited. I advice u nobody download this useless apps or use the bank for emergency purpose they will dis_appointment you.,1
2020,Make the app able to auto rotate,3
2020,Good,5
2020,Lovely,5
2020,It is a good app but doesn't load beneficiary when clicked on so you have to look for the person account number before you can make any transfer or sort...,4
2020,Dood,5
2020,"This is the worst app i have seen in a long while, it kept refusing the same pin they sent to me from their own server, shows a glare sign of incompetence in its highest form. This is the very very very very very bad badder baddest. It sucks really.",1
2020,I wanted to reset my pin but it seems I can't reset it here why,1
2020,Easy to use and repliable,5
2020,Good,5
2020,Good,5
2020,Very good,5
2020,"I don't like what they are doing here, this is just fake app.",1
2020,Nice,5
2020,Very hard to opened account,1
2020,Where is Morocco !!!!!!!,1
2020,"Very good... plus, additional security measures should be added, like a different pin before transfer can be made. (Fingerprint is there) but the pin is needed too for those that do not have the FP. Thanks.",4
2020,Easy to use,5
2020,"Why is this happening, i want to access the application it keeps on saying ""no internet or service connection"".",5
2020,"It's not well protected, there should be a security verification on opening of the app, clicking on the app will take you to your a/c details direct which is very bad and dangerous,",3
2020,Please can I use for Pan Africa account because I have pan africa account???,2
2020,Progressive movement towards banking,5
2020,Good,5
2020,Wonderful,5
2020,Satisfy the of customers,5
2020,Excellent,5
2020,Good app,4
2020,The best banking app I have ever come across,5
2020,Here my name is ugwu Kenneth I am a business man for motorcycle peace,5
2020,Good app,5
2020,This is the most terrible bank I've ever known with a terrible system. I taught the app would be better. You get debited always when your transaction fails and they wouldn't auto-reverse. I won't recommend this bank to anyone.,2
2020,Good,5
2020,Poor service. Network issues with longing to the mobile app.,1
2020,Sweet,5
2020,Good,5
2020,Im having alot of trouble since i made an update. I can't even send airtime to a third party number. Please fix this,1
2020,"I couldn't proceed even after filling in the country box, it keeps asking select country.",1
2020,"Pls,why is the app not working? At the point where you are requested your country and phone number is not,after adding your country and phone number when you click continue,it will still be telling you to add country. Pls, how do I go it? Thanks. Moreover,I want to know how I can register for ecobank express save and express loan.",1
2020,"In house cheque...takes hours to reflect, both my employer and I are members of Eco bank...nkt",1
2020,It's been very difficult downloading the app after I bought a new device,1
2020,Nice,1
2020,App stops whenever I try to use the chat option to resolve issues,1
2020,"Nothing is working I cannot add my account details, cannot add card details, cannot even have a live chat. Very very poor services.",1
2020,Very useless app. I have never been successful with any transaction using the app. I wish there is zero rating. Shame,1
2020,Can send momo from my phone to account,3
2020,Who needs an ecobank account cause am tired of using this rubbish bank and his delaying app. Can you imagine it's almost 2hours and I haven't received my top up from ecobank yet. This bank is beginning to get useless. I advice anyone looking to open an account please it shouldn't be ecobank bank there are other banks out there but not ecobank please be warn,1
2020,Very good,5
2020,OK for Now,3
2020,"What a useless app,i can not even create my profile every time i try then it we cant process your request at the moment",1
2020,The app is awesomely Wonderful. The best Ecobank app. Very user friendly. You deserve the 5 🌟. Kudos,5
2020,Good,5
2020,"Fully connected to stable wireless Internet but app indicates ""please check your Internet connection or try again later"" tried logging in after restarting phone but brings same message",1
2020,Good and effective,4
2020,Good,5
2020,Good,5
2020,Good,5
2020,Nice app,5
2020,I have been trying to login my xpress account but to no avail it keeps telling me profile is active,1
2020,Excellent,5
2020,"I was told that my profile was not find,",1
2020,Good experience it work very well,5
2020,V good,4
2020,"I read some good reviews about your Xpress account online and i tried opening one since I need it. I have tried it several times since yesterday using your App, but the response i keep getting is ""sorry we can't process your request at the moment "" Please, what could be wrong? I will appreciate it if you can help me address this issue.",1
2020,This app is so Fabulous and exceptional,5
2020,"Just when you thought Ecobank was starting to impress you, boom. They hit you with 13th century issues. Why is the bloody app not connecting to the internet? The ussd code has been down since God knows when and now this. Why this bank is trying so hard to cripple transactions is mind boggling.",1
2020,It's the worst Bank app ever nothing more,1
2020,"ECOBANK is requesting that I should rate their app,it won't be better for all of ECOBANK, ECOBANK debited me money about 10000 that I didn't collect,now this very afternoon they've debited me again of about 5500.wetin happen I do money ritual,you people better return my money.goats.",1
2020,Useless bank,3
2020,Very useful and banking made easy,5
2020,Ecobank you can do better than this. Balance check is giving me errors. It will not show. This app has had problems for some time now. It seems it's not getting the needed attention.,1
2020,Cut off when calling impolite and abrupt,1
2020,Disappointment,1
2020,Grt,5
2020,interesting,5
2020,Very interesting,4
2020,Ok,4
2020,Dey send money to my account and I don't receive it and the person was debit,1
2020,Trying to unblock my card not working bank keep rejecting,1
2020,Bad,2
2020,"Very difficult to download this app. Even after downloading, its difficult to access ur account.",1
2020,Great,5
2020,Good,5
2020,Reliable and efficient,5
2020,You are doing a great job,5
2020,This app is worst can't check my balance or transfer always telling me that have exceeded my limit even though I have done any withdrawal sometimes it says service unavailable this people are scammer and rogue trying to steal our hard earned money,1
2020,I can't even sign up,1
2020,Wow! Ecobank suprise me now you guys have really upgraded I love what am seeing with your app which I just downloaded loving Ecobank always😘😘😘,5
2020,Nice,5
2020,Good,4
2020,Cnt even show my wallet balance. This is nuts😂😂😂😂,1
2020,Working,5
2020,The App is awesome,5
2020,"Please admi, kindly advise me on how I can access my account in Ghana on my US registered phone if possible. Thanks.",4
2020,Nice app,3
2020,I love it,5
2020,"It's almost 5months since u people spoil your app with that rubbish update and you people are not doing anything to resolve it, I can't do mobile banking again, the app is wose than useless telling me to check network connection when my data is on with enough network. It's like you people spoilt the app on purpose. If the programmers can't fix the app u people should get new programmer abi COVID-19 affect Ecobank Mobile App too",1
2020,Is the best app,3
2020,Scammers. When you send 100 bob when creating the account the app freezes and they eat the 100 Bob,1
2020,It is ok even though I have just started using it not so long ago.,4
2020,"This is the less convenient banking app to ever use, simple account to wallet transfer and 90% of the time this app doesn't work, something other banks are making it work easily and reliable. This is BAD!",1
2020,This app saves my transport and time,5
2020,"Just installed the app, it cannot even let me log in. Displays ""cannot establish a secured connection"". Common Ecobank!!!! You are the panafricain bank !!",1
2020,"What kind of waste of time and Data. this is the second time I'm trying to log in and it keeping saying select country even after I have done that zilllion times. For the record, Eco bank is the worst Bank I've ever had the displeasure of banking with. Asin y'all know how to leave customers stranded.",1
2020,Excellent experience,5
2020,Excellent,5
2020,"Highly recomended Super app for express mobile banking, pay bills, send and recieve money just at the tip of your finger, excellent 21st century update! Check it out!!",5
2020,Great app! Easy to use....,5
2020,Smile,1
2020,beautiful experience,5
2020,"@ecobank kindly check this App it's so frustrating, after downloading it, I cannot fill my data keep telling me I show check my network connection.",1
2020,Pain of africal I tick to announce with the app. Of this app regarding to alert to you for my missing ATM I mistakenly lost it since on Monday Mony pls if any report is notice by any person pls just contact me,1
2020,"Since I've downloaded this app .. I've not been a able to use it. Anytime I enter my details they tell me ""we cannot process your request at the moment due to internal system error. Please try again."" I've been doing it for the past month...It's very very disappointing.",1
2020,Perfect,5
2020,Bad,1
2020,Ecobank is the worst bank i have ever seen and used so far ....their service too poor . Mobile app sucks 😕,1
2020,Im not happy with the app at all,1
2020,Worst app Even when they send me otp when i tried to open new account rhey keep telling me my request can't be processed at the moment. For the past 2 weeks it keep showing me same thing.,1
2020,My #1000 has not been reversed,3
2020,Very fast and secure,4
2020,"Very useless app, full of frustration",2
2020,If I can give 0 stars I will do it because the application doesn't work at all. Very disappointed,1
2020,Does the virtual credit card really works? I can't use it put funds on it. Am always told the card is invalid anytime I try to use it to purchase online,3
2020,I can't Authenticate my debit card for online banking with the app why,1
2020,Good and easy to use,5
2020,Very simple and robust. Available 24/7. Improved functionality. Good job. Am impressed. Thank you,5
2020,Too bad,1
2020,"very good , faster",5
2020,I cant receive notification anymore on this app and any money transferred to me take time b4 it comes m tired of this app o,1
2020,Good and best in all,5
2020,In God we trust.,4
2020,Impressive UI but not reliable. I haven't been able to sign in for close to a month,1
2020,Very good and the best of all,5
2020,The app is good but ecobank sl is not promoting mobile banking with phone numbers which promotes financial inclusion necessary for economic growth. I mean the Xpress account should be promoted widely to youths.,1
2020,No longer showing current balance.,1
2020,Can't download app. Keeps saying internet connection but have full internet,1
2020,Excellence,5
2020,"This app is amazing, user friendly. Thanks Ecobank!",5
2020,App very helpful 👍,4
2020,It doesn't seem to be running on my phone,1
2020,To reinstall,5
2020,Login difficulty at times,4
2020,The best Bank,5
2020,Hi Eco Bank I have been trying to log in into my Eco Bank app but it not even send me my code on the phone for verification . I have tried it severally times but it not just working . What is wrong with the Eco Bank App or network,5
2020,Very Useless,1
2020,Good n more reliable,5
2020,How can I get my money from phone,3
2020,"Difficulty in activiting app on my phone, I received code but when registering my details, the message am getting is check your internet connection, but I have access to all internet services such as mails, facebook, youtube etc, I dont know what internet connection the app is looking for",1
2020,Ilike dis app.,5
2020,Not working. Can't log in Just trash Doesn't deserve a star,1
2020,I can't log in they keep saying my pin is not correct,1
2020,Pls they are no longer sending verification code,5
2020,Satisfying& qualitative,5
2020,I don't know why i will always request otp to reactivate my account and i dont recieve a single otp code repeatedly i have tried this with different numbers but it never works....,1
2020,"I repeat, dont download or bank with this fraudulent bank, they will deduct your money and send you tons of alerts just so you wont be able to keep track of your transactions therefor making it difficult for you to trace the fraudulent deduction they made on your account.",1
2020,Was managing well with this app until this latest upgrade. I'm yet to understand why Eco bank should advice anyone to upgrade to such useless version.Constantly refusing my request and asking me to try again. For how long pls?,1
2020,Very good,5
2020,Very good,5
2020,Good,5
2020,Excellent,5
2020,The system is so slow I transferred money the money hasn't been sent but it as been detected from my account why,1
2020,Fine,5
2020,This application is filthy annoying. When I installed the first time I kinda of forgot my 6 digit PIN and was never able to recover or set a new pin despite identifying my identity. I deleted and re-downloaded it and now am booked up in the aspect of verifying my phone number with otp that has never been sent. 😠😠,1
2020,This is so annoying 😠 I've been trying to activate and setup my profile but to no avail,5
2020,Exceptional service,5
2020,I cant install on my phone unless i go to play store before i can open,4
2020,It very different from others,5
2020,creat space for me,5
2020,Ok,3
2020,"The Verification code finally came on time, everything is working well now. Thanks.",4
2020,Every time I update the features remain this same. No changes after updating it doesn't make any difference. Update means there are new features but this app is different,1
2020,I can't withdraw my 50k why na,1
2020,Good app,5
2020,I waited long for a verification code but there was none,2
2020,Why do I have to struggle for a simple log in with ecobank online. Meanwhile my phone would also not work and because of this I cant transfer money to people I owe Aahh,1
2020,Great app,5
2020,Horrible. It takes years for otp to be generated. Even till now I've not been through with it. Ecobank Sha Sabi fall hands. Now there are telling me to select country as if Nigeria that I selected is not a country abeg can somebody save me from this madness I have transaction to do.,1
2020,The app is good and efficient in terms 9f transacting,5
2020,"My pin has not been working on the app, to send an OTP has been an issue, I've been clicking resend now. The app is just bad. I can't even login.",1
2020,"Failed to update. The exact response is ""Connection refused, try again later""",1
2020,Great,5
2020,This app is worse than anythinh i ever seen.,1
2020,I have visited the branch many times about my app issue but I am still unable to view my account balance on the App.,1
2020,I like this app,5
2020,This apl sucks when i get the code it tells me that cannot proccess this i will restart and still coutinue i won't use this bank forever,1
2020,Superb app,5
2020,"I like ur app pls I want to,ask if u need a soft loan online, can it be done?",5
2020,Good,5
2020,Best in all-time,5
2020,Fantastic,5
2020,"The app isn't working to my expectations.it's too slow in as much,i have a strong and fast internet connection.kindly work on its speed",1
2020,Nice update... Works well on Android 11 too. Thank you for always working towards the needs of your customers.,5
2020,"Look it's now frustrating.... What are you people doing about our complains, we are telling you the app is a mess I mean nothing can be done with it at the moment.... I can't even register my account all it keeps telling me is we are sorry but we can't process your request at the moment. How long must it take you before you get things fixed? How long!",1
2020,I'm fine,5
2020,Its not downloading Why,1
2020,Cool,5
2020,POS complaint doesn't work. App keep stopping. Please fix it,4
2020,"Ecobank mobile app will disappoint you especially during emergency. Your balance won't be updated when you receive credit alert and you won't be able to make transfer. Don't use it during emergency, especially on Fridays and last days of the Month",1
2020,"Useless app, I wonder whose idea it was to change it. After it was changed mine doesn't work anymore Today 3/11/2020 And this app is still useless, I don't know if Ecobank gets excited when people troop inside the banking hall for business. In today's world of digitization and they seem to be below the average level of it. 😒😒😒😏😏😏🙄🙄🙄",1
2020,Good,5
2020,"I've been trying to make transfer since, its not working, i even had to uninstall and reinstall to see if its from me but its not still working. what is happening?",1
2020,This app is freaking bad and wasting of time,1
2020,Ecobank what is wrong someone send me money I received alert the money don't enter to my account what is wrong?,1
2020,"I deposited money today, but is not showing in my balance. 8000 nira please I deposited money this morning so I'm not seeing the my balance is not showing on my",5
2020,Your banking system is absolutely terrible.,1
2020,Good one,5
2020,Cool,5
2020,"I have been battling with this app for the past 4 days as it refused to generate my activation code. It logged me out and I reinstalled the app, honestly, it is a cold war.",1
2020,My account no longer appears on the application for a few days. I tried to add it again or uninstall the app and download it again it doesn't work. I'm not in my home country I'm in Ghana and calling customer service is expensive and the chat never answers. and also problem with the bank. in short I will close my account when I return home,1
2020,I love it cause it makes banking more easier and interesting,5
2020,"Good Morning Eco bank Team The app is gradually taking lead ahead of others but App loading straight without password ID is not encouraging at all, app developer should try and work on it Thanks",5
2020,Very poor,1
2020,Perfect,5
2020,Good,5
2020,Very good application compared others out there.,5
2020,Fantastic,5
2020,This app is not good,1
2020,"The app is occasionally buggy, but the app works as advertised. Has definitely saved me unnecessary trips to the bank.",4
2020,"The application is not very activated i try to actived it on phone buh it's work, , it showing me select country code...",1
2020,Fine,5
2020,It is an awesome application that easy transaction.,5
2020,For a better security,4
2020,Visa direct error .. can't even transfer 10 dollar or even 1 naira ... Chai God punish the devil please ecobank you have alot to do on your app. Please Fix Even when selected PAN still not going through,1
2020,"Since i updated the app, ive not been able to transfer funds out of the account. Tje old one worked just fine, the update is just crazy",2
2020,"Why is it that i can not transfer money to local banks, whenever i try to transfer it keep on telling me transaction faild.",1
2020,"I can not even use my bank app, even after downloading it 3x. Pls do something about this app.",3
2020,"I won't send a message to your email address because the addressee doesn't respond to emails. For your info, my phone number hasn't changed since I opened my account. I can confirm that I can now download your App. But for some reason the app cannot send a verification code to a UK number so I cannot register my details on it. Any reason why? App not opening/working since I updated my operating system to Android 11 in August. Why does it take you guys so long to adapt your system to OS updates?",2
2020,"THE MOST TERRIBLE APP, DON'T DOWNLOAD.🚩🎌❎ I can never advise anyone I know to use this app, it's the worse I've seen in my life. Whenever money is credited into your account, it won't display on your available balance. When you want to transfer, they will tell you your account balance is not up to make that transfer. Most times when you login and input your pin, they tell you error. Their network is very bad, very frustrating. If you know you may need to make an emergency transfer, stop.",1
2020,"What a useless app and bank, for over months now i have been trying to reslove one issue yet no positive change, eco bank is very useless and annoying nothing good at all.",1
2020,Very nice,5
2020,My experience is very bad for the pass 4 days now I can't do anything with the app. Even to check balance,1
2020,Pls work on it They ask me some annoying questions I cant use the app for anyhing. It does not even show me the amoumt of money i have and others,1
2020,Please thy said your profile was not found chat with us for assistance. Change your pin. Please i need help to use this app,1
2020,Its very good and helpful,5
2020,Best,5
2020,Good,5
2020,Great,4
2020,Tell me my profile is not found,1
2020,"I deleted my app because of the difficuties i face trying to use it.I have been trying to use the mobile code to do transfer : i've been told, i don't have a link,go to customer care.Secondly,i can't even upload the app.",1
2020,Very good and excellent,5
2020,Good,3
2020,App is working perfectly now,5
2020,Please am trying to update my app ican' t install i need your asistance to up date,4
2020,I really enjoying ecobank mobile app,1
2020,My mobile app is telling me that my profile is in otp state that i should change before transaction what should i do pls.,1
2020,Not good enough!!,5
2020,The app works!,3
2020,Nice,5
2020,Thanks so much i like it,5
2020,I can't seem to use this app cos it's not opening in my phone,3
2020,"Ever since I updated this app, I am unable to use it. Kindly do something about it.",1
2020,I want to check my balance his just roling roling since yesterday pls help check,5
2020,"Ever since i updated the app, i can no longer login into my account, i tried to uninstall and reinstall but it became worst. It's frustrating.",1
2020,I updated the app since last week and i can't seem to gain access again,1
2020,The application is just arrant nonsense ever since I updated it,1
2020,App work ed a couple of times and then stopped. Reinstalled it but still not working,1
2020,Hi I haven't been able to do any activity on my Ecobank app. Any suggestions could help,1
2020,"I've been enjoying your services not until 28 of this month when I updated the app. I cannot access anything again. When I supply my password I'll be prompted to input the correct one. In short, nothing is working again",5
2020,"Very useless app, this app is frustrating me.",1
2020,Since I updated the app on 27/10/2020. I can't access my account details anymore. Even to check balance. Kindly help.,1
2020,"Just downloaded this and it doesn't even get past the loading screen ""connection was refused, try again later"" what does that even mean?",1
2020,"Can't do transfers, keeps telling me connection problems.",1
2020,Good,4
2020,"Hello, this app keep telling me connection is refused. I cant carry out transaction wit h it again. What's the problem please?",1
2020,The most frustrating app ever. Can't do anything since I updated. Considering to uninstall,1
2020,The app is okay to use,5
2020,Not working,3
2020,Worst app ever... I cant even log in.,1
2020,My experience with this updated version is not pleasant. It is very annoying because I am unable to login. Ecobank do something fast about this before you loose customers...,1
2020,Best,5
2020,The app is not working since why,5
2020,I can't open the app three days now,1
2020,"This app is not encouraging at all. I have been trying to activate my account but when I put the pin no. sent to me, activate your account now comes up and I click ok. It takes me back to put your current pin. That has been the case ever since. I can not go forward. What do I do? After updating my app. I cannot access my account any longer it says incorrect password but that is not true. Pls help.",1
2020,I said this app is not opening on my phone is just rolling haaaaaa,1
2020,"This app has not been working since my last update about 2 to 3 days ago, can't perform any transaction on it",1
2020,This update is the worst always having connection issue. Fix as soon as you can,1
2020,"It was working perfectly until 3 days ago I updated the app and now I can no longer access it. It keeps showing me ""cannot access the network pls try again"" am really tired, its giving me headache pls fix this for me as fast as possible pls.",2
2020,I don't even can connect myself to the app !,1
2020,"I was unable to access the app since update, saying that connection was refuse despite having great network i was using the former awesomely",4
2020,Since i update the app am unable to acess it always saying connection problem,2
2020,"I have been trying to update the new ecobank mobile app but it is taking time to update,so frustrating",5
2020,Having problem in tranfering to other banks,1
2020,"Please,this app has refused to be used. Does it mean that I will always refresh it occasionally? It's really keeping me stranded.",1
2020,Good app,4
2020,Please i dont know whats wrong with my app i cant make a transfer and it started since 3days now,1
2020,Highly unresponsive since last update. Fix soon.,1
2020,It use to be very good until I upgrade and it start malfunctioning that I can't access my bal or make a transfer,3
2020,The app has been functioning well not until recently it started telling me that my connection was refused even after uninstalling and downloading again and i need to make an urgent transaction Even i tried contacting the customer care email but no relevant response given...now the app is not even opening at all not to talk of me being able to make any transaction..pls improve!,3
2020,Since i updated the app i have not been able to log on. My business is suffering i cant pay out,2
2020,Ok,1
2020,"I've been using it well before , issue started 2days back . I can't transfer and I can't check my balance. What is wrong ?",1
2020,I can't access my account for the past two days now.. They keep on telling me connection was refuse please try again later,1
2020,"Why can't I check my balance or buy airtime from my account or even do anything it keeps showing me error message like (connection was refused, please try again later.) Why this what's the issue",1
2020,"Since the update, the app has become very useless, it cant even show account balance again, its slow to load pages and always showing please check ur network connection. I have tried to get the old version, but its not possible. I uninstalled it and installed it again, this time it became more useless because it couldn't even activate my app after inserting my phone number Very sad indeed. Right now, I can't use the app for the past 48hrs. I don't know what is going on.",1
2020,This new update keeps loading. So frustrating that I can't do any transaction,1
2020,I have downloaded this app up to 10 times because of network,5
2020,Frustrating of recent,3
2020,This update keeps failing anytime you make transaction.,1
2020,Just installed your mobile app and I have been having issues with launching the app pls fix the problem asap.,1
2020,Awefull,1
2020,Just updated again but now none of my transactions are going through.it has nothing to do with my internet connection. Ive confirmed that but still nothing is working. Ive restarted and it's still the same. Please let's sort this out,1
2020,"I did an upgrade on play store. Since then I can't do perform any transactions.. Despite seeing e-credit alerts, it's not reflecting on my account balance.",2
2020,Terrible Update. I regret updating. I can not even log into my account.,1
2020,Very poor Wish I can de update the app Prefer the previous version Can't even make transfers successfully,1
2020,My is not even opening Its writing unable to secure connection M so tired,1
2020,Slow app,1
2020,Opening is quite difficult,3
2020,I can't open my mobile app.this is what it normally show's me.connection refused please try again later,1
2020,Very convenient,5
2020,"This is the worst App ever. Despite updating it to the latest, I can't even see my account balance talk less of performing a transaction. I have resorted to Ussd codes for my transactions.",1
2020,"Im having issue running the app on my phone. It keep getting ""SECURE CONNECTION COULD NOT BE ESTABLISHED""",1
2020,Greatest mobile banking app ever.But you should please stop showing the transaction that we did under because some people will try to look at the transaction you did,5
2020,Good,5
2020,"This app is always saying unable to connect even when I have data connection, I've updated it but it's still saying the same thing😡",2
2020,Very slow during processing,2
2020,"I can't access the app lately, pls fix it..",3
2020,I have not able to open my mobile app since yesterday,1
2020,Not working,1
2020,"Very useless, I couldn't even do any transaction with the app after updating it.",1
2020,Nice apps,4
2020,Pls I just updated the app again n I can't access my account,1
2020,"Please what is the problem with eco mobile app, anytime i open the app after some seconds, it will show ""connection refused please try again later"" for the past few days i can't even enter the app, this is not good now",1
2020,"It great, but more work should be done, espercially, there should be an indication from when transfering money from your express account to your savings, it could have been from savn to exprss or any other side of transfer",4
2020,Not bad,5
2020,"Since I upgraded my app to the lastest version, I can't access my app any more. I had to uninstall the app then installed it back, that became the worst, it is just loading ...it won't let me login anymore.",2
2020,"Even since I updated this app, I can't use it anymore . I only see alert notification when they transfer money to me if I click to check on it, it will be giving me error message or it will show me can't access network connection",1
2020,"Since monday 26 of this month that have update this app, have not able to use till now if i want to choose local bank it will write connection refuse try again later am tired should we be avoiding update. Pls what is wrong now.",2
2020,This app was working then suddenly it started with d freaky display of connection refused try again later. I updated it to see if that would go away but so far nothing plus needless to say that in ur bid to make it better u guys keep f**King dis App up.,3
2020,"I have been unable to login since I updated the app, I always receive a connection refused error. Nonsense app, not recommended",1
2020,"What kind of stupid app is this for over 24 hours I cannot open my eco bank app,what is the use of.this stupid app",1
2020,I updated my app and ever since then I have been experiencing difficulty.All I'm getting is CONNECTION WAS REFUSED PLEASE TRY AGAIN..,2
2020,"What is happening? This latest version does not open. Pls, find solution to it as soon as possible. Thanks.",1
2020,This app is not opening at all...wats wrong,1
2020,"In spite of being asked to update my app 20mins ago, and I did, why can't I still log in to my app? Can't check balance or perform any transaction. What's up?",4
2020,💕😍👌,4
2020,I really appreciate your services it's quaite very much certifying. Thanks,5
2020,The worst mobile app after asking me to update the app my account balance become blank .,1
2020,I have issues with the app since today,1
2020,Awesome,5
2020,My account number is not working,1
2020,Great,5
2020,"Very poor, no connection",1
2020,I'm enjoying the app.,5
2020,Perfect,5
2020,Nice app to use. Makes banking easy and fast.,4
2020,Absolutely beautiful,5
2020,"Since I updated my mobile app yesterday, my password is not working! Can someone please help? All I get is that we can not process your request right now!?🤣",1
2020,"I doesn't respond fast, and it keep telling me ""we are sorry for not responding""",1
2020,Please I wanna open a real account with you,5
2020,Very good,5
2020,So easy,5
2020,Very simple and secured,4
2020,Nice app,5
2020,Quite impressive,3
2020,Vry good,4
2020,Am trying to activate the app but is telling me that my profile is in OTP why?,1
2020,Please improve the security protocols,5
2020,Cool,5
2020,Hasn't caused me any issues apart from the terrible Rafiki chatbot and my inability to gain a virtual card,4
2020,Fast and accurate Also authentic,4
2020,"So helpful,,, no need to carry card around.",5
2020,"Very bad mobile banking app, it changed my bank account name on the mobile app.... c'mon this is 2020 we can't take this type of bank Service.",1
2020,Why can't i buy data on my network only recharge other bank one can buy data bundles from bank app please fix that it relieves stress please,2
2020,"Love the app though there some problems sometimes, I suggest you add exchange rates to it so I wont have to be going to the banking hal everytime.",4
2020,All options are present inside very accurate app,5
2020,This app works perfectly.,5
2020,The app is quite good,4
2020,Amazing and easy to use..,5
2020,"It is a nice application but it will work better, if you use fingerprint to access or open the application to secure it more.",4
2020,Great app,5
2020,So reliable and easy to use. I love the app.,5
2020,Excellent,5
2020,Nice,5
2020,Awesome,4
2020,Useless,1
2020,The best Eco bank app ever Everything you need to know or do in eco bank is here,5
2020,"Ibinabo Jonah, since am using dis app I can nt Link my current account, d only one am using is my Xpress save account, anytime I want to link I will wait for d code number, ND d code number will not be sent to me to continue d registration why......",1
2020,Magnificent app,5
2020,Pefect,5
2020,The app doesn't show my signature after each transfer and this is very frustrating. If anything can be done to make the app carry signatures it will be great. I have enjoyed using the app except for the above complaint. Keep Improving plz.,4
2020,"This app is good, reliable and easy to access.",4
2020,"Its works well, except wen they had a problem from source ,or a network problem, ,that wen i expetience slight hitches. Hence my 4 star.",4
2020,Ecobank app not working on new Android 11 OS pls fix it,5
2020,This app is a waste i registered for an xpeess account and i opt for virtual card it came and i transfer money from my xpress account to the virtual card till now nothing has displayed on that i have money on it and they have didact it from my express account too now i lodge a complain three days ago and till now nothing has been done about it. I even regret banking with you,1
2020,"This App is very Unreliable. Sometimes transactions work, sometimes it doesn't.",1
2020,"Nice App, good work",5
2020,Good,5
2020,After an update the app has stopped working so l can't even access my account via this phone. It doesn't react if l click once and it crashes if l click twice on the app. Not good at all 😡,1
2020,Hello after i updated the app i cant be able to activate my account again it keeps telling me the activation cant go through at this time try later it has been days but it keep saying the same,3
2020,"Very bad app. So I created a virtual card, added 9k on to the balance, and right now, my funds are stuck on it, card is not working anywhere even though it's active, and I can't delete the stup*d card should my money be lost. Messaged support and nothing was received in response. This is a pretty useless app for me.",1
2020,So excellent,5
2020,Perfect👌👌,5
2020,User friendly,3
2020,"Is my salary account since 2011 and i don't have any complaint with ecobank, The only thing is, don't trust their express Account, They blocked my x account and they want me to visit their branch with my ID card, For what reason? While am making transaction on my account but express Account blocked",5
2020,This is scam app attached to ecobank. They are busy stealing fron us Nigeria. If you do any transactions and have any problem thief will delay you till you forget it and their will eat your money. Please everyone have to close or rush to.ecobank to find out what is going on. We will match to they office's to know why this have been happening,1
2020,Good app,5
2020,Is a good app,5
2020,It kept telling me that my phone number format is invalid,1
2020,this wasting money and wasting time bank they are looting the people money only i think google have banned this app,1
2020,So far so good,5
2020,Awesome app,5
2020,Extremely Good,5
2020,Tried settin OTP and it shows in OTP mode without detecting it,3
2020,Cool my bank,5
2020,"You guys need to really step up your game with this app. The interface is nice and all but the functionality is at 0. How can I do a transaction and get a ""pending"" message for 2 whole days???",1
2020,"I was left wondering why lots of people are condemning the app, buh I later got to experience that the app or should I say the bank is of a truth, terrible. I couldn't even activate the mobile app let alone say I'll now login on it. Smh 🤦‍♂️. Well, what doesn't work for me can work for you. Good luck 🤞",1
2020,"If I could rate in negative numbers, I would. Nothing works. I have been trying for so long to buy credit. Nothing responds. Transfer money nothing. They keep telling me my network is bad when I have been doing other things online and everything has been smooth. Even to select a network when buying airtime, no options and I can't buy. My pin never responds, it lags. For real it's depressing. I need airtime urgently and this app can't do that for me? You people need to fix all these issues.",1
2020,I don't even like this app is not helpful I have aks for help but you guys didn't help me to open my account,1
2020,"This Bank app is useless. Even with 1 star, it's overrated.... Tch",1
2020,Grouse the area tomorrow morning to see you soon as possible so I will send it out if there for the meeting on Thursday👍👍👍👍🤗🤗🤗🤗👍👍🤗🤗👍🤗👍👍,5
2020,Very good app. User friendly,5
2020,Good to used.,5
2020,Can't even log in,1
2020,Very fast and easy to use.,5
2020,Good way for banking from Burundi,5
2020,"Am really really upsets of your services why, because all my transfers from Ecobank express account keep on pending anytime but if I transfer from my MTN MOMO to my Ecobank express account it's success.",2
2020,Very very nice making banking easier,5
2020,Good,4
2020,You know your app don't work right.... can't even get verification codes delivered to my fone to proceed to the next level to complete my registration with u. Bad!,1
2020,"Very useless app and bank. Sends like 5 verification numbers after multiple times of applying and then none of the numbers actually work. This bank is no good at all. I don't know how you guys still manage to have customers because frankly, I have given up on you people.",1
2020,Broken. The app won't launch since upgrading to Android 11 so have been unable to use it for the past month.,1
2020,Good to work with,5
2020,App is crashing on Android 11,3
2020,The app is so stupid I can kill you all😒,1
2020,"Your app is really terrible, always shutting down before login. I had to go through other reviews and noticed there so many complaint with your app. Please work on your technology infrastructure.",1
2020,Good,5
2020,"Previously my experience was very good, however it developed issues of rejecting my password.",4
2020,"This app needs to undergo a thorough scrutiny, i can't even use the otp send to me to activate the app even after updating and uninstalling and downloading another yet is still useless",1
2020,Simiply the best,5
2020,Poor,1
2020,Difficult attaching your bank cards,2
2020,When I'm making a transfer it will be showing pending my phone version is 8.0.0 My app version is 4.0.0,4
2020,Good bank so ever... I'll always bank with you Eco-bank...,5
2020,Nice app.,5
2020,I loaded my virtual card it did not work I tried to contact customer care but they just wasted my time,1
2020,I'm using a pixel 2 XL Android 10 my app can't connect to the network. Since u change to this interface I switched to Google pixel 4 and update it to android 11 and boom the app is not opening Pls any update ?,3
2020,Why can't l use my master card on facebook to promote my own page ???,2
2020,Very bad. Could not work with Google pixcel,1
2020,"This app is helpful, but I don't get alert, until I open the app before I can see transactions , and I couldn't recharge with ussd",4
2020,Its bad.,1
2020,Nice and user friendly and also sorry for being quick to judge you negatively in my first attempt entering a wrong pin.,5
2020,This app is one of the most useless bank app. Transactions are 70% FAILED!!!,1
2020,Complete stars because of they are improving..,5
2020,Great.,5
2020,Good,5
2020,I cannot access this anymore.. very very very poor performance,1
2020,"I can't even download the app and the transfer pin with small phone is not working, why Eco Bank own is difficult ?",1
2020,the stability of this app is not like before i change my phone but i cant see my picture on the app i try change another picture but still not showing . what at all is th problem if I may know because i have uninstall n re installed but still same issue .why,2
2020,Helpful,5
2020,Cool,4
2020,The app keep on shuting down severally by itself. I don't just know What is wrong.,1
2020,Well it's working as it supposed to.still waiting for the mobile money deposit update.,5
2020,Good,4
2020,Its been great and convenient,4
2020,Nice,5
2020,"I can't open the ecobank app is so annoying, most worsts app ever, rafiki is good as useles, always transfer you to my supervisor, my advice please o hear me well, don't waste your data bundle here try something else",1
2020,"This app has been misbehaving alot lately. I can't seem to open the app. Its just there on my phone. I have cleared the cache, i have installed amd uninstalled severally",1
2020,This is the most irritating app have ever come across you can't even add your atm I strongly recommend you should not waste your data to download it,1
2020,I can't create a profile,1
2020,this app doesn't work at all i tried to generate a token and it keeps telling me try again later for the past 3 days,1
2020,"I forgot my PIN code but got no chance to get back my account. All that they tell to you is "" We can't process your request at the moment due to internal system error. Please try again"". And you keep trying till pigs fly.",1
2020,Gud,5
2020,"Is this app and USSD are performing the same function? because am using USSD when I went to bank to reset my pin they later sent me new pin to visit app to change it, but its not working.",3
2020,"Worst app ever. The app cant detect my number and verify my phone. I've made several complaints to ecobank and they claimed to have resolved the issue, but it's still the same. It's very frustrating and irritating as you have money in your account but cant do transactions on your phone. I'm very disappointed!!!!!",1
2020,Mine doesn't work it keeps telling me can't play video,2
2020,This app is not working I tried to register so many times but it's giving me errors been trying it for weeks,1
2020,"Ecobank recently claims one can make international transfers from the comfort of my house, and this indeed is a noble deed due to current pandemic. Unfortunately this transaction is a sham, nightmare and traumatic!!! It simply doesn't work!! Says transaction failed all the time!! Don't sell services you cannot deliver it is most upsetting and cruel! Don't even let me get started on the chatting option!!! Total disaster as they go into their own song and dance!!",2
2020,Having network issues with the app to transfer.,1
2020,Easy and fast transaction,5
2020,I can't add my card to the app. No one time password sent to my phone number.,1
2020,The app no longer works on my phone. Any attempts to register online is also yielding zero results.,1
2020,I love the app but eco bank not give loan with code or app,4
2020,"Updated the app and now unable to login with my pin, it says my profile is not found.",1
2020,Una dey try,4
2020,Please it doesn't allow me to register and I sent a mail to you but you aren't replying Please I want to register It's urgent please Attend to me,2
2020,Very great,5
2020,Very good and easy to use for your payments,5
2020,"This app is horrible and terrible! It's not an app, it's just a headache! Ecobank, you know what I'm talking about. Just take it down and do it fast!!!",1
2020,"The app is unreliable; just try asking for bank statements for any specific period of time. The Rafiki chatbot is close to useless. It works for simple MPESA transfers, but the rest is unreliable just like the rest of Ecobank's services -- like using pre-production product.",2
2020,Good,3
2020,Not really,4
2020,Gud,4
2020,I love this app,5
2020,App not working keep crashing. Not opening,1
2020,I installed it the first time it works but my account was not reflecting. I installed again this time it said my profile was not found,1
2020,"I can't even buy airtime what is wrong with this app,",1
2020,Good and efficient,5
2020,Am trying to open an account after sending me the code it tell me unable to process,1
2020,"You ask me to update,after updating l can't access my app?",1
2020,Nice one,4
2020,My app is not working please. It doesn't launch.,1
2020,Great,5
2020,App doesn't run on android 11,1
2020,The app stopped opening once I updated to Android 11. I uninstalled and tried again several times. Still not working,1
2020,Awesome,5
2020,Fantastic,5
2020,"I have been trying to make use of the app and it keep telling me "" profile locked, do I want to activate"" and there's no where to act ivate please help me",1
2020,You don't reverse a failed transaction even when I sent mail's there's never any reply it has happened twice now and I have decided not to use the app anymore as my money is been pined and not even a single response to my mail,2
2020,Buddudub,5
2020,Hello. What is the problem with this app? Kindly sort it out because i find it difficult to login into my account Yet something is wrong in my account.,3
2020,A very Good App infact excellent app Registration from home so easy and quick with a smart customer support.,5
2020,"Can't get the sms code for verification to register. Right now I get the one time pin(code) for the vrrification alright, but when I am creating the profile then it is written ""sorry, we cant process your request at the moment"" this happened since 5days ago and I ve tried it for several times",2
2020,"Been trying for the past week, I have pixel 4a with android 11. App just doesn't open, freezes and shuts down. A hundred uninstallations and restarts still didn't fix it. No one knows how to fix it.",1
2020,"This app is very helpful, it's gives me ease and convenience, I don't have to worry anymore because I have all my banking need resolved on my phone just by the click of a bottom, I am very happy",5
2020,Is a good app,5
2020,"Difficult to activate, very useless app Stop waisting people time",1
2020,I am in Nigeria and I have not been able to log into my Ghana account for almost a year now. I sent an email and I was told to provide my account number and some other details. I have sent it about five times now and still no response. This was about two weeks ago and I've been waiting soon,1
2020,I love the app but it don't allow you to login your former account and it does not send alert for Xpress account,3
2020,"After android 11, app is dead. We are waiting for the update. We need it. When is the update coming? App is still dead on android 11",1
2020,samuel emmy nkere Excellent App,5
2020,I loved the new update! But I recently got a software update on my phone and now the app won't open! The screen stays blank for a long time and just clears.,5
2020,Excellent app,5
2020,Nice,5
2020,Very okay,5
2020,Good,5
2020,There is no match to this app especially in Ghana when it comes to versatility and reliability. I recommend this for all,5
2020,The app almost always does not perform transactions in single attempt. You literally have to hold your phone for 20 mins on average & continue to repeat same transaction before a single one can be successful. Its full of technical glitches & delays. Honestly it's quite frustrating and disappointing coming from one of the biggest banks in West Africa.,1
2020,Generally very useful and convenient. But why does it crash every time a new version of Android is released? I would think that the developers had a lot of time to test with the preview version of Android 11. Kindly take a look ASAP.,2
2020,The app is very helpful,5
2020,Very good app,4
2020,"I have just changed my phone and finding it difficult to reinstall the app on my new phone, even though I have uninstalled it from the old one.",3
2020,Easy to navigate,5
2020,So reliable,5
2020,Unable to recognize my pin and password again. kindly fine solution to it.,1
2020,cool to do business with,5
2020,Call,1
2020,Blocklat app,5
2020,How many times will i email u abt d erro u people ar giving bug time edc omg,1
2020,The app cannot find my profile so I cannot use it at the moment.,3
2020,Ecobank Mobile App is very easy to use and you can do so many transction on it,5
2020,The best banking app ive used... Multifunctional and effective,5
2020,Excellent app..... Love it.,5
2020,Your app is super amazing and easy to use.,5
2020,Wizzy,5
2020,The app is no longer working. It refuses to log in,1
2020,Very useful,3
2020,It has shorting problems of login Failure of the otp,1
2020,"I've been try to activate my mobile app but it doesn't seem to work. After filling in my phone number and country it tells me that my profile is on OTP and i need to change it to PIN, after which i press ok but then tge next pages shows ""Your profile was not found"". This is very fustrating because I have transactions i need to do",1
2020,Can't open the app,1
2020,Cant have access to the settings and cant see my bank detail on the display screen,1
2020,It has not been going well at all,1
2020,i downloaded the app few days ago...currently if i want to put my pin to perform any transaction...it tells me sorry we are unable to process your request try again later...i no my pin is correct if not it would av told me incorrect pin,1
2020,Excellent,5
2020,I'm being told my profile does not exist despite supplying all my credentials.,1
2020,Best App by all standards,5
2020,Ecobank Mobile the best,5
2020,Excellent on the app. This app is very fast,5
2020,Fantastic!!,5
2020,Excellent service on the app. The best i have experienced so far. Its fast. Funds transfer simplified to a click of a button. And momo to account linkage is just an added advantage. I love it,5
2020,Exciting n customer friendly,5
2020,It's convenient and saves time,5
2020,Easy and very convenient to use,5
2020,Speed and convenient,5
2020,The best,5
2020,It can suite anyone and its sweet,5
2020,Seamless,5
2020,"Very good app for managing your Ecobank account and carrying out some basic tasks, however, the new version has a PENDING note written on a transfer slip of which it's giving we the users with the receivers discrepancies on receiver's saying ""the transfer is not successful, that even the slip is carrying PENDING"" anytime we send money using the app even when they receive the money cos the slip will be writing pending. Please, that feature should be turned into SENT. Thanks.",4
2020,Great customer care services,3
2020,The app is just awesome..It's made transfers very easy.👍,5
2020,"The Best feature about this App to me, is the ""scheduled payments"". Now I don't have to pay bills or give handouts every month; concurrently. Cheers!",5
2020,App unable to open on android 11. Hope it can be fix as soon as possible,3
2020,Easy to use,5
2020,The Ecobank App is really Great. Transfer across 33 African Countries... Wow... Just a tap on the phone and transfer is done.,5
2020,Great experience. All the services are on point,5
2020,"Their ""live chat"" is so annoying. Team are so lazy & unresponsive.",1
2020,Easy to use and creates convinience,5
2020,The App is convenient,5
2020,Great services and convience,5
2020,Convenient,5
2020,There is no need to visit a branch and join long queues..u can do almost everything at your comfort any hour of the day,5
2020,Exciting features!,5
2020,Very easy to use. Has more features than I expected.,5
2020,I love it so much,5
2020,Fast and reliable,5
2020,It's a feature rich banking app!,5
2020,This app not opening in my phone.. anymore.. have uninstalled and installed some many times... Same thing not opening... Really annoying experience...,1
2020,Well i had issue with the app at first but now i so love it.,5
2020,Nice one,5
2020,Great app,3
2020,Bad ... Imagine it has been telling me it cannot proceed my request due to internal system error for like months,1
2020,Fantastic,5
2020,Had a small glitch but seems to be fine now.,5
2020,"I wanted to withdraw from atm in togo instead of me to press on saving l pressed on current n my acc. was blocked untill l came back 9ja before it could work . Secondly,l wanted 2 withdraw frm pos machine l pressed my password saying incorrect for 3 consencutive time, they asked am l the owner of the acct. I said yes l was asked 2try again, fourth times b4 clicked but l didn't change the password for whole attemp.In addition,if the acct. is not mine l 'd av changed the pin n it' d block.",5
2020,Time saving and very convienient,4
2020,Good,4
2020,Banking made easy. Though sometimes i encounter network issue but I've loved Ecobank from day 1,5
2020,Excellent and very useful,5
2020,Beter by far Bank App,5
2020,I'm finding it difficult to open an account,1
2020,Speed and security,5
2020,"Nice app but before i registered it was a hell but at least i still registered, when i do a transaction sometimes it goes well sometimes network please work on this",3
2020,"You guys are horrible. Why did you change the perfectly good app you had ? I can't even log in now. Jesus. Take a cue from Gtworld. I keep getting that system internal error message while tying to log in my account. Update (I finally logged in few hours later, it was probably the network from the bank)",1
2020,My Express account disappeared from the app for no reasons with the amount on it,1
2020,"Since I updated my app the application is not working is telling me pin error. What can I do, hello I have tried what u told me is not working, is displaying your one time 0tp,have expired, that I need an 0tp to upload my account.",1
2020,This app has a very huge challenge. It doesn't allows you to use it without an internet banking or an ATM card. I couldn't login into my Xpress account. Since it was updated the app has been so disgusting and frustrating. I had to edit my last comment. You guys aren't improving at all. This is so annoying and time consuming.,1
2020,"Hello, please I've been trying to use the app since yesterday, it's been responding check your internet connection. And I do have a good internet connection. Please fix this ASAP!",1
2020,Worst bank ever Cant login my Xpress account since yesterday,1
2020,I can't log in my eco express account it asking for debit card or user ID,1
2020,Problem to register: I have a problem to register because app can't open. Could you fix the app?,1
2020,Eco u guys are trying now keep it up,5
2020,Friendly,5
2020,Can't move forward... It's saying my status is updated.. yet doesn't log in,1
2020,This app crashes consistently. Refuses to open,1
2020,Very good,5
2020,Nice app well done,5
2020,Good,5
2020,"I have not been able to use the app again since the last upgrade. It keeps telling that my request cannot be processed at the moment, that i have to check my connection or try again later.",1
2020,You guys are trying sha,5
2020,this App cant open my old Account,1
2020,"I have been trying all my best to transfer my money inside my ecobank Xpress account, transaction failed all the time, this is a fake app",3
2020,It's very easy to use! 5stars all the way,5
2020,"So i just downloaded this yesterday, register on the xpress account and funded my account, since then i can't make any transaction, always telling me there is no internet meanwhile my internet works fine... You people better resolve this o",1
2020,Easy and fast app,5
2020,"Pls the app is down since yesterday 18th Sept 2020, cant view balance, cant send cash or recharge. Its saying i should check my internet or try again later. Pls fix this. Most of us do cashless transactions 98% of the time and now helpless unlass we go to bank. This is weekend, hope ATMs too are not affected",1
2020,Our first time that I wad using this app I hope it better,3
2020,Please I can't seems to access my xpress account and the money in there isn't for myself so how do I get this fix cause it's really annoying please I need answers,1
2020,I want to receive alert on my mobile number,1
2020,Please Eco bank credit my account back o since August 18 u debit me (#1500) return my money oo,1
2020,Why is this app stop working in gambia for 3 weeks now,1
2020,A bit slow in processing...and constantly crashes but still useful,3
2020,Exceptional!!!,5
2020,Good app,5
2020,Good,3
2020,Its good,4
2020,You very good,4
2020,Satisfactory for now,5
2020,Terrible! Terrible! Terrible!,1
2020,I uninstalled the app and reinstalled it. Then tried to enter my details. It tells me it can't update my profile that I should try later. What is the problem? I STILL CAN'T ENTER MY DETAILS ON THE MOBILE APP. I EVEN VISITED MY BRANCH AND THEY CLAIMED THE ISSUE HAD BEEN RESOLVED. WILL THIS APP EVER WORK. SO FRUSTRATED.😡😡😡,1
2020,All your updates are scams. So fraudulent and discouraging. It kept me off my mobile account till date. I have to go to banks to effect transactions.,1
2020,Nice,3
2020,"It keeps telling me ""sorry we can not access yout request at the moment """,1
2020,Issue resolved. Very fast transfer.,5
2020,Great,5
2020,Good,4
2020,I activated the app with absolutely no hiccups. The UI is wonderful.,5
2020,Cool,5
2020,Can't get through with the help I need to resolve a transaction issue,1
2020,Very useful mobile banking app an i recommended it with joy to everyone,5
2020,Good and proud,4
2020,Back internet,1
2020,Great app.very simple interface.,5
2020,How can i set transfer money,5
2020,"The most frustrating and unreliable banking app in Nigeria, for weeks i haven't been able to login to my bank app and till this moment its still unresolved, what kind of bank doesn't care about its customers??",1
2020,Really nice app,5
2020,"Why cant we download or share receipts after transfers? Please look into this, your app is not very friendly.",1
2020,I have a problem with this app so I gave it a poor review,1
2020,Having a problem on Android 11,3
2020,Ok,5
2020,"Nice it helps cashless, you guys have increased or better app it's a good one",4
2020,Very good moba 🏦 banking,5
2020,"Very bad i just downloaded the app and i am trying to login, it tells me to choose country then it does not work after i choose country and press continue it tells me to pick country again and it is not working. 😠😠😠😠😠😠😠😠😠😠😠.",1
2020,Very good,5
2020,"After installing the app, I wanted to create an Xpress Account as a new member and upon filling in my registration details it failed to process my new account...I tried several times but still it gives me error",2
2020,"I am having a challenge in registering on the Mobile App platform, there is an error message that is blocking the registration process, It has been over 5 months now May you assist me please. The Error message says: ""Dear Customer, we are unable to load your profile at the moment. Try again later""",1
2020,Good,4
2020,Secure,5
2020,good,5
2020,I cannot create an xpreess account with this version so horrible,1
2020,"This is a worst application I have ever come across. Morethan 3weeks I can not use my money in the virtual card. Delete virtual card not working, call customer care, and they cant give a solution.",1
2020,I just change my phone and my problems started i have been sent 1 dozen otp i want to start all over can you please help me,1
2020,"I think ecobank will be good but your mobile verifications are too much .you send the code i enter ,you will see they will send you a message ,we can't process your request at the moment .why?",2
2020,Amazing,5
2020,"The former app had a security page in which one had to input a personalised password different from the pin reqired to complete every transaction. Before when one opens eco bank app you are required to input a password before one can even check the display page. However, with this new app any intruder on the phone can open the app and easily check my account details. The only thing the intruder wont be able to do is transactions. No privacy is respected with this latest update.",2
2020,This app crashes on every new Android OS release and a fix takes so long to be pushed. Please work on Android 11 support,3
2020,"I've been trying to complete a single transaction the entire day. My account has been debited though the transaction failed. Worst part is there's no way of getting assistance from the helpline; I was given a number and told to wait for an agent to speak to me, over and over again. Very disappointing.",1
2020,"Is one of the worst apps. My money is taking God knows how long to come out. The moment I get my money out, I'm uninstalling it. PERIODTTTTT",1
2020,"This is the worst app have ever seen. The app is very slow and poor. Though not surprised,its Eco bank.",1
2020,Keeps telling me select your country even I already selected it and nothing beyond that.,1
2020,Good job.,5
2020,It appears the app is incompatible with Android 11,2
2020,Very huribble This app after it was updated Few months ago is not what it use to be before @Ecobank u need upgrade please.,1
2020,R I rrr,2
2020,This is so frustrating!!! The app doesn't work anymore. I cant even open it. Says my internet connection is bad. I have uninstalled and reinstalled it multiple times. Same issue! I'm so frustrated!,1
2020,Very bad for the past week I am not able to make any transaction. All pending. I will not advise this app if you have the option,1
2020,Awesome,5
2020,Very poor,1
2020,My transactions haven't been successful but there's been a deduction from my account,1
2020,Nice 👍 Xpress banking is great I love it!!!,4
2020,"I hate you guys and this app a week now its not working if you not well equiped with technology on running it remove lo, ECOBANK what do u expect us to do rapid transfer self a problem kk",2
2020,Worst mobile app in nigeria.,1
2020,Can we get an update for Android 11? The app doesn't work for those of us who have updated to Android 11. Android 11 was released on 8 September 2020. Thanks!,4
2020,It's a little bit helpful,1
2020,"I'm still learning how to use this app, i believe it will be of good help",5
2020,I am really starting to hate this app. I can not transfer money from my mobile wallet to my ecobank express account yet I can transfer from my account to my wallet. All procedures to connect my phone number to my account were done at the ecobank head office. Why the hell can't it work??? Please work on this issue because it is really pissing me off.,1
2020,Nice,5
2020,Transfer and transaction,5
2020,"This app has frustrated me for the last two days only to work for a very short time today of which I did not even achieve my objective with it, very frustrating indeed",2
2020,Good & over loaded with all finance bank,5
2020,Awesome 👍,5
2020,The best banking app,5
2020,Sad and bad experience with this app and the bank. This is the worst bank in Nigeria. They hold my money and refuse to refund it to the sender. They don't respond to mails. And they are lukewarm to calls. Bad bank with unserious staff.,1
2020,"I totally regret opening account with Ecobank, everyday headache, over 2 days I can't even make a single transaction, once my leg touch Nigeria again I'm done with Ecobank. Don't even think I am giving you 1 start just that I need to press it before posting my reviews. NONSENSE",1
2020,My account as open but I try to transfer money from it it work one for other bank and once in airtel but since is as not being working and I really need to use my money,4
2020,"Been trying to activate the app for hours after filling my card details, after submitting my details it says ""success"" I click ok yet it still doesn't activate",1
2020,This app is very very awful. I tried several times to transfer money from it to my wife's account at Ghana commercial bank but failed. The app keeps telling me sorry we can't process your request. Sometimes it will simply tells me failed. Really awful app,1
2020,Can't choose network operator when sending to your mobile money account,1
2020,"This app is so annoying, i have been trying to activate it but it is always telling me failed to authenticate. Am so tired.",2
2020,Interesting,5
2020,Problem solved,1
2020,You always have technical issues with your services.kindly work on your system,1
2020,Disappoints too often- too many bugs,1
2020,I don't think this app exist because it's keeps saying try again and I have data but it keeps on saying check data connection,1
2020,Good,5
2020,"I haven't been able to make a transfer for over a week now, it's showing account on Post No Debit. I seriously need help please",1
2020,I've been trying to lay a complaint with Rafiki since yesterday it isn't responding..I've been debited twice now,1
2020,Perfect,5
2020,Buggy,1
2020,"Horrible, cant perform transcations properly",1
2020,But too network sensitive,5
2020,This app used to work well enough but now I'm unable to complete a mobile money transfer when I did it just fine a few weeks ago,1
2020,Poor! Very slow app. It doesn't update/synchronise with one's current account balance. Too poor. Didn't you pay the developers good money? Perhaps you are still owing them?,1
2020,trudt in God Trust in God,5
2020,"One of the most useless bank I have ever seen on earth. Its better to dig a hole in your house and save your money thank you bank with Ecobank, take a look at your reviews virtually everyone is complaining. I will definitely close my account....",1
2020,Please this app is not opening on my phone,5
2020,"I wanted to update my app but when it reached 97% then it stopped, pls what is the proble?",1
2020,It is very good when sending money,4
2020,please will love to speak to someone from the bank as transactions are active in my account on my name and am not in Africa who is doing this. ???,1
2020,It always says ''Please check your connection and try again'' I have tried it several times now still thesame,1
2020,One can never get connected.,1
2020,"The old app was easy to use. This one, i haven't been able to make a single transaction.",1
2020,The app is now not allowing me to sign in...suddenly not accepting the password I've been using since day 1.,3
2020,Good one,5
2020,needs more work put into it,1
2020,"Always connection issues, non reliable app",1
2020,Good app but needs more improvement,5
2020,I am always afraid of using this app because it is not reliable. But why should a customer be afraid of using a mobile for crying out loud? This is the only app that tells you your transaction failed and still goes ahead to debit you. This is the only app that goes for maintenance and comes out worse. You guys should really work on your app and your overall banking services.,1
2020,Am unble to add another ecobank account. Failed to send verification code to my registered mobile number.,1
2020,Vim sorr,5
2020,"This new version is horrible...... Since have Update to this version, my transactions always stay on pending...... The app was okay before but not anymore. I wish i could rate it zero star 🌟 and even subtract 10 from it.... I would have done that. :(",1
2020,Useless app. Tried to register and a verification code is not being sent for like 10 times now.,1
2020,"I upgraded to this level. It is working well but there is no provision for generating receipt. Some talk of ""My Activity"", in this update. When I complained online to ECOBANK, I was asked to download version 4.1.1 from play store. I couldn't find it there rather it is in the open domain in Google. That could be dangerous. ECOBANK is a disappointment in the developing this faulty application. Do something before people begin to troop out of your bank.",2
2020,Good,5
2020,My data couldnt be loaded for 3 weeks now. Am even failing to reset my pin all this time.,1
2020,Waste of time.. I tried using my card to complete the registration in which I did.. But to complete profile it started displaying internal system error or sorry cannot be completed.. Screw Eco Bank I'm getting another bank,1
2020,This is the worst App i have ever used in my Life. I have been trying to register but it keeps showing ' Cant process request at the moment' complete trash!!,1
2020,Scam bank money was sent to me i cant receive it my son is at hospital and customer care are useless,1
2020,"I don't know if its the bank or the app, but its the most useless banking app i have ever had, at the wnd of the day Quickteller gets the work done, rubbish",1
2020,Total rubbish I can't even get my OTP at all Not to get a transfer done,1
2020,Too stressful,2
2020,One of the worst mobile app so far always showing failed transaction but you get debited for a failed transaction and it's annoying. When you want to make a quick transaction no notification from the bank then what you will see is failled transaction but you will always get debited for it. They broke my heart this morning 💔,1
2020,Bad,1
2020,Good,3
2020,Facinating,5
2020,Awesome. I enjoyment using the app for banking.,5
2020,"you people, you better sit up and work on this your app. what the hell is th is frustration yoy put people through",1
2020,Horrible app. Pls don't waste your data trying to download this app,1
2020,This apps needs redevelopment it's always saying no network when my network is working perfectly although sometimes it is ok,1
2020,The app is really disgusting. I cannot finalize any transaction.and right now I cant login.if I try it says your profile cannot be loaded.,1
2020,"Seems like i have to download a new app every month when a transfer is made to my account else i get the last refreshed balance, worst app i have met for a Bank",1
2020,Excellent I!!!,5
2020,Perfect,5
2020,"I prefer the earlier version where you have to put your pin before it could open while on this version,anybody who has access the yr phone can see yr account number and yr detailed transactions.",1
2020,Super,5
2020,This App has been so helpful,5
2020,Very good,5
2020,The app is not good i can't log to my account again,2
2020,"Pls i seriously need ur help. I could notbe able to do transaction with this app. Its shows otp and also demand that i should chat with u, how can i go about this??",1
2020,Good,5
2020,Nice,5
2020,I have been trying to complete a single transaction since but to avail..... What the us wrong with this app...??,1
2020,Good,5
2020,One app that offers all solutions to my financial needs,5
2020,"Ughhhhhhh...the app was working just fine then it just stopped doing anything, it cant do transactions anymore i cant top up my virtual card and i cant even buy airtime, the app is just getting useless u ppl need to do something about it",1
2020,How can i chat to get OTP code to activate my mobile app,5
2020,Very good in every thing,5
2020,Very efficient,5
2020,A great app so far.,4
2020,"This ecobank app is not good at all,it will not work when you want use it and when it eventually works it will transfer your money to where you dont even know and leave you helpless. Its very poor ecobank has to remove it and be without app pls",1
2020,Nice banking...trust me you will love it,5
2020,Ecobank l need you ❤️🇺🇸☔ your self offerSwipe all of your lavished the money come back to my apologies ever time works best life is try to send me your group is going well,1
2020,this app is useless to log in your information is another thing talkless of making transaction with it,1
2020,Keeps telling me invalid activation code! Mtcheew,1
2020,Good,5
2020,Over good,5
2020,"For more than a week, I can't open the app, it keeps saying ""the ecobank app keeps stopping"". Very poor",1
2020,Good app,5
2020,Great app by all standards,5
2020,"It's perfect At inception of downloading the App I read many negative feedback which i now understand most of tho customers were maybe out of data or poor network from thier mobile sim. I enjoy it For those complaining of receipt u can as well screenshot your payments in activity textbar Thank you Eco mobile I am enjoying this app. Have your data, check your network and it is woa",5
2020,Telling me to establish the internet connection while I'm already connected,1
2020,Thank you! Was assisted and finally got it activated.,5
2020,"This new app is getting me angry each time i try to use it, I prefer the old one, maybe they wanna make more money from our data, I will soon close Eco bank if this still persist, rubbish..",1
2020,"Am having trouble crea an account...always there is a pop up msg that says ""cant process my request at the moment",1
2020,"I have been with Ecobank for years and have had my challenges like every other bank but have not regretted it, used this app from the time it was integrated, once it's properly updated you're good to go, even when I have changed device, I don't have to go to the bank for activation, but can do it from home, I just want to commend this exceptional bank for the little they take to give customers the various online services enjoyed, and even give little credit alerts for being a customer.Well-done",5
2020,Good app,4
2020,Impressed with the app but there should be a clear distinction between your real cash (ledger) and overdraft when consulting like on ATMs,5
2020,"I changed my card, how do I activate the new card in my Ecobank App",4
2020,"The best mobile banking app,its fast ,reliable and easy to use",5
2020,"It's been difficult logging in. I forgot my pin and logging in my card details, it still won't take me to where I can change my PIN. Please do something",1
2020,"This internal system error popping up after creating my profile remains the same for over 4 weeks now. Of all the banks I operate with with, Eco bank mobile app remains the most horrible of them all. I think its high time I withdraw all my money operate with other banks. This is high level impetence to me!. My mobile app with ecobank has never functioned properly and I have been operating with ecobank for over 14 years now.",1
2020,"You know is unbelievable to try using the Ecobank app for the first time and my card is a master card, but is been over a week now and i cant use the app, I mean I can't even login...",1
2020,Perfect,5
2020,Bank statements are easily accessible. Thumbs up to Ecobank,5
2020,"I don't understand why the old version was good but the new version rather is a disaster. I urgently needed to do some transactions but I couldn't because the app isn't working after I updated it. This is very bad and doesn't speak well of you. This has been the case for about seven or six months ago. If you don't work on this, a lot of busy people would start withdrawing monies and close their accounts. It seems you guys don't care about the feelings and feedbacks of your customers.",1
2020,Still needs work,3
2020,The Ecobank app is actually second to none. It is very amazing and exciting using it. If you want reliability and security then look at Ecobank app. Samuel Agbodzie,5
2020,Exceptional App in this pandemic,5
2020,Ok and good.,4
2020,So convenient. Great app.,5
2020,I love this app.im well served,5
2020,Wonderful app.Well done ecobank,5
2020,Great app by all standards,5
2020,Exceptional,5
2020,Excellent it help me with all my balance needs at ease,5
2020,So much flexibility and soo much to do on this app! Go Ecobank,5
2020,Am trying since to activate my mobile app all is no avail.....even trying to chat with Rafiki is not going .....just one stare for now,1
2020,Not reliable these days,3
2020,My activation code has not been sent to me,1
2020,"I downloaded the app and I forgot my pin,I tried answering the test questions they ask to validate the account and I forgot the answers I chose the other time. There is no other means of getting a new pin,I had to delete the app and install again only to find out my number is still on the system but I can't be helped to get a new pin. Tried the help section and the space left for typing can't be accessed. Please fix this thank you",1
2020,I cant create an account and i dont know y,1
2020,"I like this application, thanks ! 😉",4
2020,"If I could give this app a ZERO star rating, I would. You don't even deserve this 1 star. I downloaded this app and opened an Xpress account successfully. I was also able to credit the account with a transfer from another bank. Everything seemed great until I created a virtual prepaid card on the app and tried to fund it. My account got debited but no funds entered the virtual prepaid card. After numerous complaints to Ecobank via all channels, this useless bank has not returned my money. SCAM!",1
2020,Very superb but some adjustments need to be done in the area of peeps of beneficiary name immediately you enter the account number of beneficiary.,5
2020,It could be sometimes very tough,5
2020,Great!!!!,5
2020,It's good,5
2020,"Your network is too poor and annoying. I have try to update the mobile app but all to not avain. Even it install , i couldn't access my acct.",1
2020,Not prefect,5
2020,Dis app is as stupid as d offline banking just regretted wasting my data and time *i cant create profile talkless of to do wat i uploaded d app for self*,1
2020,Delay in download,5
2020,It's an excellent app,4
2020,"The App is excellent, the interface is so interactive and user friendly. Compared to the old app, this is a huge improvent. I wish you make the app provide more & past details of transaction history and not just the most recent ones.",4
2020,It's 2 months now Im failing to register on your app. Just get the problem solved guys😤,1
2020,"This is the worst bank app i have come across in my entire life...i cant do anything with it,, not even to reactivate an alreading existing profile....please fix this problem abeg.",1
2020,Please how do I retrieve my password I can't even log in again 😣😣😣,4
2020,"Très Très bien,excellent.",5
2020,Not bad,4
2020,"I've been trying to sign in, its been saying onboard session unsuccessful please try again from the beginning. This is really inappropriate. Compared to other banks apps, this app is the least rated. Please try and fix my problem. I can't stand the long queues in the banks.",1
2020,Very bad...been unable to valifdate account.very bad,1
2020,Very very bad. I changed my phone and ever since then I can't access the app with my pin anymore. Its quite frustrating because I haven't changed my pin.,1
2020,"This app is just frustrating , for over one month now have been trying to activate my account but is not working instead telling me my internal phone error. This app is of no use to me",1
2020,They let me open an account with this app online,5
2020,Good,3
2020,Excellent,5
2020,I can seamlessly switch between my two ecobank accounts as simply as possible with just finger print verification.,5
2020,Too buggy,1
2020,"I made a transaction today it failed but I was debited, then I started chatting Whit customer care, then they asked me to put the date when to put it the app automatically stop it's self please fix it I need my money back or I change to another bank 😠",1
2020,App doesn't allow you to transfer from momo to bank account,1
2020,"It has changed to french language, cant understand the sudden change in language.I installed english verson Kindly change it back to english",2
2020,Dangizzy. com,3
2020,Superior,5
2020,Very easy and convenient,5
2020,Absolutely Digital,5
2020,"It's my third time of trying to download the App this week, I hope it goes through. Upgraded App need work faster and better. My Ecobank, my Pan African.",5
2020,"For three days I have been trying to load this app at the branch my account is domiciled, it keeps coming with error message of internal system process error, try again later. I tried at home several times daily to avail. I called the customer service which asked me to clear the cache. I did but the error keeps reoccurring. You need to fix this bug because it has been there since first week of August as I see from previous reviews. I await your response",1
2020,It works better and faster than the former app and it gives notication for every transactions. Weldon,5
2020,"Thank you , problem fixed same day of your last response, that was quick ,so u get my 3 stars. 2 stars loading when I can transfer money and it doesn't say pending on my notification when my account is already debited. Eco, you can do better than all this , your pan Africa bank . Everyone tells me leave Eco, but am too attached, I can't leave eco, I have been with Eco way back, I like eco, but eco needs to improve on the quality of their service on all levels.",3
2020,The latest version of the ecobank app works well on my phone and am really enjoying it.,5
2020,I can't even activate the app. It keeps telling me that my profile is in OTP mode and i should change and put a new pin to transact. Don't even know what that means,1
2020,Been trying to add card to the app it not successful. This is so frustrating,3
2020,"Nice application,",5
2020,Very disappointed have written several emails to the so called customer service snd i haven't heard back after 3 weeks still counting,1
2020,"Very nice app, I love it",5
2020,Impressive,5
2020,The app is so exceptional although it takes time to update done transactions,4
2020,Good,5
2020,Nice,5
2020,A very beautiful APP. able to do all you want even to generate your account statement real time.,5
2020,Perfect,5
2020,"Very smooth, well done. This is better thank the former app.",1
2020,Bad,1
2020,Awful,1
2020,"It appears that I am not supposed to use this app. Your customer support person at the Sabo branch, Yaba Lagos could not fix the issue. You guys have not sent me a solution either, been waiting for ever. You deserve an award for the worst service so far. I am frustrated!! This your Standard issue response! Lol. I did say that I was waiting on your tech guys for a solution. A Screenshot was sent since July. Don't bother responding. I'd uninstall. Thanks for Nothing.",1
2020,Still waiting for verification code to access my account after 10 attempts. A bit annoying,1
2020,"My old phone had issues and I had to change the phone. Now when I installed the app, it rejected my old PIN. When I try to reset, I follow the procedures given using my debit card but it only stops at success and doesn't offer me a solution on how to regain access to my account",1
2020,"This app is a waste of time and space, u guys should go back to the old version. U guys should delete this app, it's not working, I've deleted and redownload this app over and over again but the same problem persists.",1
2020,Always efficient,5
2020,I really enjoy the app.,4
2020,Very good,5
2020,"I have been stuck at activating locked profile live chat keeps disconnecting, people pls assist",4
2020,Very good app,5
2020,"I cant even access my account, the app does not open",1
2020,I tried to register into it but to no avail i couldn't receive any code from you Please is there any other way out,1
2020,This app is frustrating and annoying. Most of it functionalities don't work properly. Ecobank may loose millions of its clients because of this app ineffectiveness. The new version has been a trash and waste of time. I tried to create my virtual card for shopping it failed to create... Ecobank please take this matter into consideration otherwise it will be the other way around...,1
2020,Terribe i cant seem to register my card on the app internal system error,1
2020,"I have been trying to register with my card, it's been hell..",1
2020,Una nor de try for anything... nonsense,1
2020,Am new over here and I'm trying to register but the system couldn't register me,2
2020,Nice app,5
2020,Best of all banks applications Live it,5
2020,"Ahhh!...this app is just fine, it's not working, I cannot attach my ATM Card for a newly opened account, even after it validated my card details, I keep getting internal error message. Eco bank needs to do something about this ASAP.",1
2020,What does it means for it to say my account is in opt state reset pin I hve done that countless time is still not working Trying to activate my account still not working I just uninstall this app Nothing seems to work Too bad,1
2020,"Your app is not working for weeks now. What is it with you people . Been to my branch several times. Truthfully ,I even want to close my account. Get your app working seriously. Even internet banking won't work. Ecobank Ghana paaa ahhba",1
2020,"Bad experience! I was trying to set up my app, have selected my country and have put my phone number, to continue, still telling me to select my country. Please fix this",2
2020,"Recently, I obtained my Mastercard, which I am to use to have access to my bank accounts, via the mobile banking app. But I have not been able to receive the OTP, so as to activate the app. Its been more than 3days now, and the message I keep getting is: ""your profile is in OTP state, change and set a new PIN before transacting"".",1
2020,Very helpful and accurate with prompt attention.,5
2020,Veey very fast and efficient,5
2020,"Doing great in the banking sectir, improve your e-banking network pls.",5
2020,I can't request a virtual card Please help fix the glitch,1
2020,"I can't tell what's wrong with this app. I've been for close to a month to activate the app, each time I try to activate they keep telling me ""something went wrong"". I hope this could be rectified so I could start using the app.",1
2020,"Waste of time, I have tried several times but can't move from the six digit code I hate to enter to create my express account",1
2020,"Very unstable! One day it's working and the next it can't be used for the entire day. Balance keeps refreshing nothing, transfers cannot be made. I get scared when I have to use it - it might fail",1
2020,"This app is very useless and nothing i can do on it,even wanted to transfer they ask me to select account there is no account i can select all black. Even i can't even see my account balance this app is very useless.😓😓",1
2020,Very slow,2
2020,chat with Rafiki does work...,1
2020,It says cannot connect to server but my internet works very good. Work on it!,1
2020,The app limits international transfers. It only a allows you to transfer money to just a few countries. They need to change that.,2
2020,Good app but I came across a problem with Xpress that has not been fixed yet. I still hope a refund of the debit.,4
2020,Nice one,5
2020,Am innocent Zagwa I have a problem with the app it is just loading and tell me to check network or try again bt my network is OK wats long plz help me,2
2020,Very bad. Must i always call customer service for me to get money that was sent to my account. Every transaction can never be credited until i start calling to know what's wrong and sometimes i transfer and the receiver won't get the money yet it won't be reversed back to me. Presently 40k sent to me is still on pending since morning...,1
2020,Fantabulous,4
2020,Works perfectly. Nice,5
2020,Can you receive from abroad via this App? For instance can someone do bank transfer from Abroad direct to your Account ? I have been sent money from abroad to my account on this app today is exactly a week the money was sent but it has not yet reflected in my account . Mr Developer why !?,5
2020,Excellent app. I always enjoyed the services,5
2020,Good app there New upgrade is amusing,4
2020,Good,5
2020,"For quite some months now, i cant be able to add up my current account on the app. It keeps on asking for a debit card and i dont want one. Pls, treat ASAP",1
2020,Worst app ever loved the first app have been trying to reactivate my profile to no avail Rafiq keeps on telling me he/she will refer me to supervisor but it never happens so disappointed 😞,1
2020,😘😘😘😘😘😘,5
2020,One of the best bank,5
2020,"The most useless app known to man. Ecobank as a whole is a terrible bank, the app reflects their ineptutude.",1
2020,Excellent,5
2020,Been good. Just improve on the network. It fails a lot,3
2020,The Ecobank Mobile App. is meticulously and articulately designed to serve a multitude of effective and efficient internet transaction services.,5
2020,Very good,5
2020,"Ever since l download the app,l have,t been able to use it.",2
2020,"Good, fast and safe",3
2020,Excellent👌. Fixed the issues that occured after the upgrade. The App is now awesome. I love it,5
2020,No proff of past transaction why,1
2020,Very good,5
2020,Can you reverse an amount paid,5
2020,Significant improvement,5
2020,Always reliable with great innovations,5
2020,Very good,5
2020,"Pls this apps is not showing me my real account instead express account of which i don't have,how can i have access to my accoubt through eco bank apps?",1
2020,Good to save with,5
2020,I love it,5
2020,Excellent,5
2020,Sometimes the transaction fails,3
2020,I have a little worry can use the Bank without a card??,1
2020,Is very easy to use and convenient,5
2020,Good convenience,5
2020,Dey are trying,3
2020,"Used to love this app and touted it to so many people. Didn't bother with a withdrawal book or anything cos it was reliable. Not anymore. Failed transactions, incomplete transactions are the order of the day now. Had to go to the bank to get my transaction done. Had to go and withdraw money to carry it another bank to deposit it.",1
2020,"This is a kind request to the developers of this app and the ECOBANK IT team, please don't deploy an upgrade when you have not tested. This is not any other ordinary application but a banking app. It should be reliable.Every upgrade interrupts the application operations. Now am unable to login and transaction just due to the recent upgrade. This is not the first time your upgrades are doing us more harm than good.",1
2020,This app is frustrating,1
2020,Excellent,5
2020,Cant transfer and check balance with the mobile app why,1
2020,Please activate my mobile profile ooooo,1
2020,Great job,5
2020,Excellent,5
2020,Perfect. No longer going to the branch for transactions,5
2020,Excellent,5
2020,"All I can say is that, this app is utterly awful and useless. If there was a star lower than what I gave, that would be definitely without a doubt what this app deserves.",1
2020,Excellent,4
2020,The app is saying there is no internet connection so cant login for months,3
2020,Am trying the to conect this app and is not working,5
2020,"My problem with this app is that anytime i buy airtime using my account, I will get the notification as successful but i will not receive the airtime on my phone. I'm from Liberia",1
2020,I have bn trying to transfer money to access bank which often failed,5
2020,This app is not working.. have been trying to create a profile ..it jus cant..and the verification code have not been sent since..I know you guys are working hard..but u guys really need to do something about this....its not funny here .u guys should try and rectify the problem..tanx,1
2020,Super App,5
2020,"Me my wife and children need a good life . Am a good citizen of Nigeria but nobody won't to help me and my family nigeria is one of the rich cuntry but nobody wnt to give me a good life but people have money but am soviviñg un last card . I real need help from my country nigeria. god bless u the good people of niger delta ,thank you good people of Nigeria, i love u all.",5
2020,"The old app used to work just fine. The update broke everything, cannot even check balance.😡. I am running the latest available version as of 13-08-20",1
2020,I updated your application but now its not working,2
2020,"Awesome 💯 app, easy to use. Convenient Banking from the comfort of your home....",5
2020,Vrry good app,5
2020,Nice,5
2020,Superb and easy to use,5
2020,So good.,5
2020,I think is better than the first app l downloaded.,5
2020,Very reliable,4
2020,Best banking app. Very reliable . I use it for my momo transactions and top up my edc account,5
2020,Fabulous,5
2020,I can't open and get started with it,1
2020,One of the best bank app have used,4
2020,Excellent,5
2020,Your App is becoming frustrating. Network issue every time. Na wa,1
2020,It's an awesome product,5
2020,An easy banking app,4
2020,I have tried updating my balance it's continually telling me error even when I try sending money it doesn't go through it would say customer profile not found its frustrating,1
2020,Excellent,5
2020,slow and my account balance is not showing,2
2020,Network issue all the time with this app,1
2020,My problem has been solved and it now works perfectly. Everything is easy with the app.. Great!,4
2020,I have been trying a transaction on your app for two days now.. No avail.,1
2020,The app is something else is not working like the other banking app I wanted to transfer money it was telling me I should choose country after chosen still repeating the same again,1
2020,Must there alway be a problem associated with Ecobank mobile app? Or is it my fault for banking with the so called bank. I wish i do not have to upgrade from the previous app atleast it was still manageable. So annoying,1
2020,"I been trying to install this app on my phone, But it couldn't allow me to do so. It keep saying i can't have it on my phone, What could be the reason why? Please help me fix the problem asap!",1
2020,"Since the day I updated the old version, it can't even recognize my pin, very horrible",1
2020,Good,4
2020,Quite fast ..... But should work on bugs and good update,3
2020,"I couldn't make any transaction on the app or view my current balance, uninstalled and installed it twice because it kept telling me error. App is basically useless now",1
2020,I love my bank...!,5
2020,My only problem is about receipt issued after transaction which is not available now.,4
2020,Beautiful,5
2020,Greate,5
2020,"Dear Ecobank, am having difficulty in downloading ur Mobile App. You people should have mercy on me and let me download it in peace.",5
2020,Waste of data. Do not download,1
2020,Excellent,5
2020,I can't view the current balance since June.,3
2020,Good,5
2020,Why do I keep on getting notifications from the app on top of my phone whenever I make a transaction even after I have turned notification off on the app. Most painful thing is this notification comes with my account balance. Abeg I like secrets when it concerns my account. Do something about it. I'm giving this app 2 star 4 now.,2
2020,Very bad app I insite my pin but it says incorrect pin,1
2020,"Simple to use, and very helpful",5
2020,"I can't even register after I downloaded the app.It's telling me that it's unable to load my profile,yet the phone number I used to register my account,is the same as the one I'm using to download the app.",1
2020,Cool,5
2020,Easy and fast.,5
2020,"""Service unavailable"" when i try to transfer money",3
2020,Excellent,5
2020,Effective.,4
2020,Transaction made easy and secure,5
2020,"The app shows your account details and transactions once you open it which is not secure on like the previous app. Secondly i keep trying to add card under card authorization but it keeps popping ""WE COULD PROCESS YOU REQUEST PLEASE CONTACT BANK"". You should try to fix the loopholes before someone falls victim",2
2020,"Very poor,most times i try to do transaction ,the app do reject my pin and it worrisome",1
2020,It's showing a balance that doesn't correspond with my actual balance. Is the app broken?,1
2020,Please my account balance has refused to be updated on this platform for the past 2 weeks. I keep getting the message error refreshing update. I am unable to initiate any transaction as a result since the last update,3
2020,I cant pay for my Gotv subscription via this app anymore. What's up with resolving this issue? Its been more than three months I enjoyed this service.,1
2020,Very good,5
2020,"For some time now, service always not available. What's the matter nd when is it goin to be resolved. Making usage inconvenient nd hectic",3
2020,"The app is now have a lot of error ,I can't even check my balance and my vitual card I can't delete it😰😰😰",1
2020,"Been trying to make payments and transfers for a while now but nothing works, it tells me to try again later.",1
2020,Excellent services always,5
2020,"I have been trying to activate this app since I downloaded it but it keep telling me to select country even after selecting Nigeria, it's so frustrating,please I need to make some transactions ASAP",1
2020,Very good and useful thanks u,5
2020,"Nice app , but my profile wws temporary locked and i dont know what was the problem",4
2020,Good,4
2020,"Please, i. Was trying to register my mobile app after downloading for about a week now but couldn't due to a verification code that was to be sent to my line which was never sent. please do help me to get registered. thanks",1
2020,Better,5
2020,Good app Just like the log in style,4
2020,Good App,5
2020,Have ben trying to login in my details all to no avail this app is so annoying .,1
2020,This app is something else have been waiting for them to send me my verification code for 3hours now but no way I feel forstreted 🥵🥵🥵,1
2020,Very good App,5
2020,"The app has not been working for a while now, i try to chat with a representative and i wait for more than an hour to be atteneded to. I uninstalled and installed again but I'm still having the same issues. Can you guys fix this as soon as possible.",2
2020,Working very well. I'm using on my both phones,5
2020,"very bad!! Service is too poor. Since I cant even check my balance or made a tranfer, it keep's says 1) error updating balance 2) we are unable to process your request at the moment. Please try agian later",1
2020,The old one was much better than this My balance is diffrent on the app and its diffrent with SMS I think you should bring back the live chat and do away with Rafika,1
2020,It's a very nice app,5
2020,❤,5
2020,I'm unable to register my account on the new app 😠,1
2020,Good make things easy,3
2020,Too good,5
2020,"Love the App it makes life easier for me no need to always go to bank for transactions, but I have a little challenge I believe it can be fixed since yesterday have not been able to do a transfer through Momo and I don't also get my latest balance on my account.please advice .",5
2020,"I don't understand how you setup an app which doesn't respond to anything, which ever way I have tried to open internet banking it keeps telling me that username not in use even when I have received email that given me a user name &password. I was advised to ask for OTP instead which takes ages to come through. Spending 20-40min without progress. It's so frustrating, Ecobank on this one you have failed completely 😞",1
2020,Nice app,3
2020,The app is not working. It cant refresh and give my account balance when there is an update on it. I cant transact on it anymore. Why ?,2
2020,"Very bad very very bad because this app doesn't help me, it's more or less useless for me",1
2020,The app is beginning to function greatly after my previous complaint The app is tremendously good,5
2020,"This app is really stressing me, I can't even do transaction and when am checking my balance they keep on telling me my password is incorrect. You guys should work on it, I really need to do transaction",1
2020,It gives me enough problems to register especialy on pin issue,1
2020,"I use my other bank app and without stress. How do you select country and it keeps returning with ""Please select country"" when I click on the continue tab. And that's just the 1st point of registration. Wondering what awaits in due course of registering on the app. Kindly fix please. Thanks.",1
2020,"This is the worst app I've ever used. You said it was meant to make things easier, but it turned out to be a nightmare. I've generated a code. I then went to the ATM. However, I was unable to withdraw the money. The machine finally gave me this message: this code has already been used. Surprising! Right? But even more surprising, the money is no longer in my account. I went to one of their branches to seek help. There, they made me make a request. A week later, the money is still not back.",1
2020,C est une tres bonne application....ça m aide beaucoup...mais essayez de nous aider a faire des petits prets par ici ça serait plus cool merci...,5
2020,Nice app,3
2020,It is a good app.,5
2020,Thumbs up,4
2020,"The old one is the best, I don't know why I even updated my own",1
2020,Good,5
2020,Great improvement,5
2020,The old one was better.. I've been trying to log in but when I enter the code it just gives an error saying ' invalid code ' tried uninstalling and installing it again but still the same,1
2020,Nice,1
2020,"This app really help during the lock to do my business , and is the best .",5
2020,The app is great but money was transferred into my xpress account via mtn mobile money and it hasn't reflected in my xpress account.,4
2020,You people are very stupid,2
2020,Eee,4
2020,I see the bank responding that issues with OTP have been resolved. No! As soon as it comes in I'm immediately disconnected. I've not been able to register. Had to uninstall. Please find a solution and verify before telling people things have been resolved.,1
2020,Ok,5
2020,"Very poor coustomer care, i spent over an hour waiting to be attended to by a coustomer care officer and no one attended, it happened like six times a day for a period of one week",1
2020,HELLO FRIEND I HAVE A SURPRISE FOR YOU IF YOU ARE ONE OF MY FANS PLS ANSWER TWO  QUESTION OUT OF THIS THREE AND A SPECIFIC  REWARD WILL BE GIVEN TO YOU NOW THESE ARE THE THREE QUESTION (1)NAME THREE GOOD BANK IN NIGERIA? (2)NAME TWO BIGGEST CITY IN NIGERIA? (3)WHEN DID NIGERIA GAIN THEIR INDEPENDENT?,1
2020,"This App has not been able to set up completely on my andriod phone for three weeks now. At the stage of creating my profile, it keep showing a msg that reads; ""cannot process this due to internal system error. Pls try again later"". It has been an ugly experience becos i need a designated service on the mobile App interface. A tech officer at the bank said it's common to new customers. Your customer service is woeful too. You don't reply to emails i sent regarding this issue. Fix the App fast",1
2020,Great app. Convenient and easy to use. Am able to do everything on the app without hesitation. Have my star🙏🙏🙏🙏🙏,5
2020,Helpful but when updated it can change the password cause lot of problems a time,5
2020,Best way,5
2020,Ecobank is the best,5
2020,This is my first time using this app because am trying to reach to customer care services for my account number but they are taking time to respond 😡,5
2020,The updated version is trash. I do not like the way the application opens without password. The features are not robust enough compared with other banks.,2
2020,You can not create a virtual card. It does not work.,3
2020,Very good app and easy going,5
2020,Convenient and easy to use.,5
2020,Very simple to use,5
2020,Great and very helpful,5
2020,It keeps showing me check request and try again please help me,1
2020,Frustrating setting up this useless app,1
2020,Improved fast transaction.,4
2020,"I love everything about Ecobank, they are very friendly. This app is very superb 👌",5
2020,Good easy to use and Commendable.,5
2020,Transfer are slow and sometimes fail. Buying airtime is a nightmare,1
2020,"This new improved app is superb! I'm loving it! It's flexible, detailed and accurate! Keep working Ecobank!",5
2020,Hy i can see my actual blance on this app what is wrong pls do something about it,2
2020,Great!,5
2020,What is happening i can't install the app,1
2020,Good service,5
2020,"With the old app, could access the account. Right now I keep getting the same message that connection has been refused. Please work on this.",1
2020,Good,4
2020,"Infant I tried to apply for the ecobank mobile internet banking I didn't get it I wrote my username, country, the password is my problem because I don't have ATM card then the account is my company account",5
2020,"It is unfortunate that I have to uninstall this app and work towards closing my account. All because of the nonchalant attitude of ENG Contact Center. 2 months of continuous reminders yet no response to a mail. Not even an acknowledgement. I'll recommend you take a review of team. Chow Rather than write you, I have sent you the mail trail so you to see things as it is. Kindly look out for a mail with the subject 'Recoup Of Funds'.",1
2020,I love it,4
2020,I've loaded my prepaid card last 2 days but up till now it hasn't reflected. I'm really gonna delete my account forever after they refund me . How can your system or machine go down for 2 days. What if a costumers needed that money for something urgent.,1
2020,A good & nice banking app.,5
2020,I can't access my bank statement. Very unfortunate.,1
2020,Very Terrible banking service. 7 months no fix to my issue,1
2020,"Poor performance. I'm unable to transfer money from my express account to savings, also it takes days for money to reflect in my account once I transfer it from another bank mobile app",2
2020,I purchased a Visa card since yesterday and I haven't got my card Also my other account I purchased a card and 3d secure was never enabled 🤒😠😡😡😡😤😑😑,1
2020,ektre,3
2020,NOW I CAN'T EVEN WITHDRAW MY OWN MONEY. ARH!,1
2020,No complains about this,5
2020,Good app,4
2020,Pi can't check account balance nor transfer useless app,1
2020,Excellence,5
2020,Pls kind of a thing is this since am trying to login is nt going tur nd my order app is nt lyk dis ooo pls do something because i need to make dis trasfer today,1
2020,It's excellent and does it's job well. I love the user experience!,5
2020,"I have not been using the app for 3 months now after i last updated, now i redownloaded it and it says my phone is on OTP mode that i should remove it,but i can not do that, they are sending my code on sms but it is not coming...why is your bank like a mishap ? too bad",1
2020,Service mostly unavailable,2
2020,The old App used to work perfectly. But this new one just terrible. I've been trying to register on the App after I downloaded it all to no avail. It keep saying my OTP has expired when I DID NOT GET ANY. Also tried using the live chat feature. It turned out to be totally useless as RAFIKI kept me on hold for over an hour without any human being taking over. You guys should take down this app and build a new one.,1
2020,Great app though the notifications feature/option does not work for me. I hope it gets fixed in future updates.,4
2020,Its nice and ok you just need too understand it,5
2020,I was blocked for no reason and yet can't reset my password. It's so frustrating. I'm done,1
2020,"I'm highly disappointed in Eco bank. I'm seriously annoy bcos i have a loan repayment to pay n has been trying to pay it since yesterday bt Eco bank network is doing rubbish n is increasing wit #100 daily, even d money transfer to d account frm other accounts did nt enter, no alert message. Did u people want to block my means of survival? Did Eco bank want 2 ruin my life. Pls restore network tonight. I'm sick n tired of Eco bank network problem Everytime. Are you d only bank in Nigeria?",1
2020,Very difficult to update current version,2
2020,"I can't even sign in for new account,What is wrong with this app",1
2020,"I honestly regretted updating this app, it was working fine before the update. But now , i can't even check my balance, is totally useless. It keeps saying try again later. Do i need to change the pin ?",1
2020,Why don't you allow birth months and year of August and below from 2002?,1
2020,"Ecobank , this update is not helpful at all.",1
2020,love it,4
2020,It has wasted my time. I can't go pass this balance enquires,2
2020,"Horrible! Since this new app arrived, i have not been able to use it. It does'nt even bring out my transactions and it shows that my account balance is #0.00. This app is just useless and does not function at all. It has not function for once since it came out. I doubt if it is functional in Nigeria.",1
2020,Worse app Rafiki ain't working. Worst bank no call center to rectify client issue. Worst experience it is taking them a week just to confirm my mail with no resolution to my issues,1
2020,This App is very difficult to install.It has been a lot of time waisted to complete. Discouraging and no longer trust this App.,1
2020,Worst app ever Does not even give an alert whenever someone sends you money moreover they even withheld my money even after contacting them Does not even allows you to see the name and bank of those who send you money now this as caused me a problem between my customer cos they sent me money and I have not received any alert even after the bank debited those people now I am the one who loss I tried downloading the bank statement but it does not bring out the correct statement Worst bank app ever,1
2020,I'm been debited on airtime purchase and not credited on my phone number. This is really annoying,1
2020,It's improved,5
2020,Keep it up. Good banking app by all standards,4
2020,"Worst bank app, since months now, i was unable to register my account.... Bugssss",1
2020,Not working...what is the problem eith this app?,1
2020,"Hello sir/ madam, i cant login to my acount, always responding long pin while iv been using it with my old app for about 5yrs, and i could not do anything beside i know my password too well, pls help me, tanks",5
2020,Perfect application I am enjoying it 💯%,5
2020,Great app,4
2020,This app is trash totally trash I can't even make transfer I wish there were options of no star,1
2020,Is has been so wonderfull to me,5
2020,"Please I'm new and I don't know how to go about the processing,I want to open an account please direct me I'm lost please do I need a card before I will be able to register",1
2020,J'ai aimé le application formidable,4
2020,"Ecobank App Developer Hard of Hearing? The App prior to this version works very well for lots of people! This is clear from comments here. This version 4.1.0 should have been rebuilt/repackaged long before now! It is not working on lots of Android phone! Rebuild, TEST very well on as many phones as possible. FIX YOUR APP!",1
2020,Excellent,5
2020,It a very bad app ever I have been using this bank 🏦 for years and hv complaints about the it on no account even in their office but to no avail,1
2020,Improved,5
2020,Can not get it to be used each time that l want to use it for transactions.,1
2020,Awesome app,5
2020,Thanks for your help really good to me I enjoy the app thanks for ecobank,5
2020,Horrible bank app for a month now i can't use it since i upgraded to this version bcos they keep seeking for my OTP which i dont have or cant remember gosh! Am so stranded,1
2020,Ezekiel Iorkua Nice App,4
2020,This app is not working. I prefer an old version to this one. I can't even transfer. Eco bank should please rectify this before losing ur customers. This app doesn't deserve even one star 🌟,1
2020,It's nice EXPERIENCE using the app I can do almost everything I want,5
2020,Mobile,5
2020,Very annoying app. It keeps saying insufficient funds when i have enough money in my account. Shame on Ecobank!,1
2020,User friendly app.keep on improving,5
2020,An amiable experience,4
2020,Nice,5
2020,Please i just downloaded the app open an express account and make deposits with my mobile money accont but balace refuse to show,1
2020,Sweet using this app 👌,5
2020,Good,3
2020,I can't download the latest,5
2020,"I wanted to create an account for the first time but it didn't work, it tells me that they can't process my request at the moment.",1
2020,Very good app a little slow but is good,4
2020,Best app so far you can withdraw money via ATM without ATM card Thank you Ecobank for making life simple,5
2020,You cannot generate receipts to pass on to others. This feature is in most other bank apps.,3
2020,"The app doesn't protect info very well. A stranger can access the app easily viewing your account activity, balance and many other things without requiring any password",3
2020,Ive had a terrible experience with dis app which Ive just deleted from my phone! Wasn't able to log into my account once in about 8 months when i had d app. Pls go learn from GTB how to make mobile apps for banking!,1
2020,Best app ever is working normally thanks,5
2020,"My is not working, all the tell me session bordering is over. Hapa naaaa ecobank. I need to transfer money now!!!!!",1
2020,"I dont understand, why is the app telling me my one time pasword has expired",1
2020,Horrible... Please do something about the services you provide,1
2020,"Ecobank Africa to account or interbank transfer are not working, I have reported this but to no avail, only good for airtime, mobile money and paying Bill's, some of the services are not functioning.",3
2020,"This app is out of it.pls my master card is not working again in Ghana,is a Nigeria card,pls what is going on have complained and try this app if I can transfer money but is worst than I expected.am stuck here and I can't have access to money too.is very sad",1
2020,This edition is really bad and very slow sometime dey tell you failed but still end up send you that which you requested for that was failed after so may attempt,1
2020,Serves the purpose exactly. Great app for online account management.,5
2020,"I updated it since, ever since it hasnt been opening. Its saying application error...pls do something.",1
2020,"Amazing app, kudos to Ecobank",5
2020,"I couldnt send money to another bank, instead it bounced back despite my bank app is updated",1
2020,It's been so Good 😊😊❤️,3
2020,I have not been able to activit mobile banking is affecting my business. is not working for me,1
2020,Always confused with this all about the app,4
2020,I just waste my data and storage for this app They have send me code three time i enter it but is not available,1
2020,Nice tho,5
2020,Love the app it easy to use,5
2020,Is not functioning well,5
2020,"Love the new UI but I just wish the app will require a pin before it opens up, it feels unsafe that anyone with my phone can open my bank app.",3
2020,"Worst bank APP Ever! I guess they are not ready yet to improve on their services. They should have left us with the old APP to keep managing. Next thing now they will respond and ask I send an email. I'm tired of trying and not ready to go back and forth emails. Since I downloaded the APP, I cannot do any transaction on it. Keeps saying wrong password whereas I'm so sure of my password",1
2020,I have been trying to open the but it is saying sorry we can not process your request at the moment,3
2020,"Your mobile money application is very poor. Anytime I sent money on it, it fails.",1
2020,Nice App.,5
2020,The update is useless. Eww,1
2020,Is very fast in banking,5
2020,I have unstalled and installed it same we cant prosess it now internal error,1
2020,It doesn't allow me send most of the time,1
2020,I'm really disappointed and dissatisfied with the new app update cant even use my code to access it anymore..meanwhile the code works on USSD. How is that possible the annoying thing is your call centre agent ain't helpful too. With lots of troubleshooting but nothing positive comes out. I feel it's time to switch now cos the inconvenience is unbearable.,1
2020,Esay way to use,1
2020,Wonderful,5
2020,This app is ok. But i could not register my Ecobank master card with PayPal why?,5
2020,Best App so far and easy to used .,5
2020,Great,5
2020,As i was activating they send the activating code to the number i used to open the account. That number to it is missing and not exist now. I have gone to the office to change the number. I dont know if something can be done to avoid that old number i used when first using the app,1
2020,"Kept telling me to enter country after trying multiple times, all your mobile banking applications sucks!!",1
2020,"For a week now. I can't even register my card and my account number. It's express account number that I never asked for that is shown in place of my account number and it has stall my transactions. It keeps telling me I have exceeded the number of cards or issuer declined. Sometimes it doesn't respond at all. I have written series of emails, visited three of your branches and the issue cannot be resolved. Honestly it's so painful. Am fed up don't know what to do again.",1
2020,"Poor! not been able to set up my profile for almost 48hours after downloading Just waste of time and data, i have tried and tried to no avail and i really wanted to use it to do my transactons",1
2020,This is a great banking app. Well done to Ecobank Group,5
2020,Excellent,4
2020,"The last time i downloaded this app,,,i still have to look for a nearby Ecobank branch for one pin activation ,,,reaching the bank they told me that the pin is not available that i should come again the following week,,,,but i got angry n didn't go back ,,,hope its not so again?????????",3
2020,"Please this App has become so frustrating, i can't do anything with it anymore. They ask me to update which i have been tryiing out for more than a month now..only for the App to keep downloading again and again then suddenly it will just stop and ask me to find common ways to fix problem. It's so frustrating please help out.",1
2020,I have been experiencing some issues with my transaction since early this month I'm not pleased with your banking app,1
2020,I can only give one star because I can't Activate my ATM card through acobank bank App it keep saying interner system error Pls you people should rectify,1
2020,"This app is good in money transfer, but thet tell u to refer a friend for you to be rewarded, and when you do it so your friend can't redeem your referral code. For that there will be no reward for you. U guys should solve it in ur next update. thanks",5
2020,Good,5
2020,I want my personal account momo installed,5
2020,Infact this your app is failing to meet the International standards it is supposed to meeting. For some weeks now I can't make transitions. Please FIX the problem and don't ask me to send screenshots,2
2020,I uninstalled the old app but unable to download the new one.your charges scare me from using the app withdraw money.,3
2020,My bank my app.,5
2020,Not nice at all. I have updated my phone number. Yet they keep sending code to my old phone number.,2
2020,Love this app,5
2020,"Frustrating. I couldnt find my record. Whenever attempting to login ""your account is not found on this database"" thats the message. All my effort to get it resolved proved abortivem",1
2020,Good i can see my balance anywhere in the world,5
2020,Sweet,5
2020,Wow,5
2020,This app is awesome 😍 it's good for mobile banking. Thank you Ecobank uganda🤝,5
2020,exent,5
2020,This mobile app is annoying can you imagine since morning I have been working on this mobile app still not working I have even update it all waste 🤨,1
2020,very good using at all the time,5
2020,"This is a mess! It will respond all the way to my debit card validation and after that, it stops. I tried again and again, still, it stops, writing; “There was an internal system problem, please try again,” This is annoying. It is better you do something about it.",2
2020,Very perfect,5
2020,Thanks you for this mobile app,5
2020,Can not use since i upgrade to android 11 beta2. Please what is the way out,4
2020,The apps works perfect and i can do transaction too well dane ecobank,5
2020,"Great,but one problem i have,is it feedback system. For instance,if one does a transaction,and one account is debited,if the transaction is not successful,the amount debited,must automatically revert back,but in the case of ecobank app,one has to do a follow up to their customer care several times before issues are resolved.",5
2020,Please i transfered money with this app i was debited but didnt deliver please i need the money back,1
2020,The most useless app ever! I am so upset !!!! 😡😡😡😡😡😡,1
2020,"From nowhere i saw #5000 debit of UNCLEARED EFFECTS you people are telling me there was a Transaction that was reversed but i enjoyed the benefit. The only transaction i did on the said date 9th of July was #30000, there was not transaction even the next day 10th so what transaction was reversed that Ecobank removed a whole #5000 from my Account. Broad day light Robbery..I'll close down the account let me conclude with my Zenith..Highly Disappointed wish i could visit your Head office. #SCAM",1
2020,This app has been failing every time I tried it with no success. Am giving up!.,4
2020,The upgrade is somehow good but not all features there are functioning; I wanted to transfer money from echo Nigeria to Ghana wallet mobile money but the app told me invalid biller or product code likewise I tried to send it by cash same problem. Meaning the there are some features they ought not to add since it's not functioning.,3
2020,"I have been trying to activate this app for more than 3 months now since the day of my installing this app it so frustrating, this errior mesage keep popping up. ""Dear customer we could not process your request, please try again later"" I do not know what to do again. I can not even give it a star. Pls you people should try and fix the issue.",1
2020,Couldn't get passed a point....tried multiple times deleted the app and reinstalled three times still nothing...there are no zero stars so just one....trying again now,1
2020,Downloading the new version but it's not downloading,2
2020,I have been trying to reactivate my mobile app for some days and it keeps saying try later...,1
2020,Horrible unable to sign up,1
2020,"Very Good, continue",5
2020,I need to collect New mobile app Not sure I need to collect ecomobile app,2
2020,Good service,5
2020,Just don't understand why it's easy to download but not easy to transact,1
2020,Good,5
2020,Past 4 days have been trying to log onto this app .. it not working I even go to bank no solution,1
2020,I don't understand this app. I've never gotten a real satisfaction from this App. It's always misbehaving. Since the beginning of this month I can't use it. When you go to the bank they don't want to help too. Finally what's the use of the App then?,1
2020,Nice one,5
2020,Awesome app 👌,5
2020,I love it. Very accessible and easy to use. Well done,5
2020,Good,5
2020,"It's such a mess! I have been trying to activate the app for several months already. I enter my phone number and it reads a different number, I equally can't access the mails sent to me, even with the right passwords. How is that even possible? Worst of all, the workers at the bank don't even know how to solve the problem. Your services are really bad, honestly.",1
2020,Is awesome i really like it,5
2020,nice one,1
2020,Very fantastic,5
2020,Can't activate the app keeps on saying connection lost,1
2020,"This is just a useless app, waste of time and efforts, even their banking operations is zero, I hate been a customer here, if it's possible to rate this 0 it would have been better.",1
2020,"Unfornately this app can't do any transaction, i was trying to transfer to neighboring country since over three weeks now but temporally unavailable.",1
2020,This is giving me trouble anytime I want to transact,2
2020,I've been trying to login and each time I tired it's just mess up...,1
2020,Doesn't work for me,1
2020,"Very nice app,it works perfect",5
2020,Cool,5
2020,The best,5
2020,After downloading it not working worst app,1
2020,Good,5
2020,Mature,3
2020,I traveled to a near by branch. Only to hear the same old story. Eco bank should either close down or find a better IT manager,1
2020,"This is a wonderful App, after contacting you with my challenges, I am glad to confirm that it has been resolve and I am now relieved and can transact Now. In view of this there was the need to delete my complaints and appraise the App as it is now. Thanks for your quick response",4
2020,Nice one.,5
2020,"Guys, I just can't get my six digit PIN. Anytime I set it just tells me can't access for the past one month and I lodged a complain at the bank. Yield no results",1
2020,I really love this app and its very fast in transacting and checking balance.,5
2020,Good,5
2020,Nice and accurate,5
2020,Nice i love this App for is do reliable,4
2020,David Mwithiga. This app has not been working since the beginning of July 2020. We have tried so many times. The inquiries section also does not respond to emails. This is a disappointment to many of us. Why can't the app be made to perform? I have updated the app and still no change. Cannot transact. I did an email to the app review team. No response so far.,2
2020,I dont understand why the app is telling me that the version am using is outdated and they didnt provide a link forupgrading it immediately. I deleted it and i have been trying to download another but couldnt.,1
2020,The app is not helpful....I've been trying to login for sometime now but all to no avail....You seriously need to work on this app,1
2020,I am best experience ever ..Future of mobile app in Ecobank App,5
2020,It is good,1
2020,Very disappointing app. The worst banking app,1
2020,"I can't even check account balance. If I tap quick transactions, nothing comes up! Just nothing. Please help ASAP.",1
2020,"Ever since i updated this app i hv been unable to log in or open new account It alwas displays ""cant process this at the momment",1
2020,I can't even connect my account to the app. it is saying something about internal error.what nonsense. better do something about this if not you'll be hearing from my lawyers,1
2020,I can't even install this app after exhausting my mb twice yet it's not installing what kind of thing is this.,1
2020,So sad that i can use the app after the recent updates. One cant even access your balance talkless of making a transaction. Its a pitty,2
2020,Another rubbish bank app. Am deleting it,1
2020,This app is useless is not working at all,5
2020,Very good app,5
2020,This app always been useful for me particular I really enjoy this app . the app make everything easy for me,5
2020,"Why is eco bank treating us this way , app not going same time you can not use ussd dial code, nothing is working even the physical banking complain will take ages to sort issues , I have been making complaints about internet banking for months now nothing has been done, on top my money oooo , banking has been made easy with other banks but why is eco bank different . I can not even access my money not to talk of making transactions I was forced to break my card when I got stranded , eco bank why !",1
2020,I commend ecobank for this wonderful platform...indeed the ICT team is good,5
2020,Very good,5
2020,Is not working,1
2020,Is Ecobank international,5
2020,Activating the app alone is a headache. It just won't load my profile for a week now. Contacted the developer but nothing. Sent emails in vain. I wish there was something I could do.,1
2020,Ecobank mobile app is on another level now.I love it!,5
2020,Excellent,5
2020,Very simple and easy way to make all your e-payment at the comfort of your home.,4
2020,"Please I my activation pins hasn't been sent... I have waited for days, nothing. Even tried the ""call me"" function still nothing!",1
2020,I have being trying to activate the mobile app but no progress because the code supposed to be sent to number have not been sent.,2
2020,"Does Anyone knows where I can sue Ecobank in Europe or the USA ? They have been ripping me off since day one that I opened an account with them at COTONOU, Benin Republic... The bank statements are horrible and totally crazy to understand... Africa will always sink with those horrible services out there ...",1
2020,This updated app does not meet the expectations of the customers in terms of activating it as an existing user. Too many error messages. Developers to look into problem of logging out. App closes without actually logging out.,1
2020,Get our branch back in yauri kebbi state of Nigeria. Accelerate township development to favour us more.,4
2020,Had to visit my mother branch for it to be worked on. So four stars for a start😊,4
2020,Very bad poor service nothing work with this app,1
2020,I prevel the mobile app in times of sendding surshi money.,5
2020,"This App is Awasome, I love it. The UI is clean, the UX is just amazing and practical, anything goes well. Coup de chapeau to the team behind it! One thing I'd recommend so far is to make the Visa to Visa transfer possible (my last try failed)and it could be more good to ask the Security Pin/Finger Pattern just on the opening of the App (just like WhatsApp, Blockchain, telegram, and more apps). Thank you!",5
2020,Keep it up,5
2020,"Fake and irritating, Cant help at all. Do not download this fake App , you will waste your bundles",1
2020,"The one star wasnt intentional cause this app has earned zero star. Not been able to do a single transaction via this app in the last two weeks. I was messed up and its fraustrating. Ive sent several mails with screen shots, you've asked same questions that've responded to several times with no way forward. I might have to close the account if i eventually walk into a bank. I so feel like screaming right now.",1
2020,"Horrible app Very stressful to use. Was working OK before they asked for an Update. After the update, the app became bad and very annoying to use. I Can't transfer money to other banks except the banks already saved as beneficiaries on the app. Currently try to open to transfer money to my beneficiary but it's not opening. DISAPPOINTING. I hate!!!! 😞",1
2020,Very nice,5
2020,Very poor app. Very mumu bank. Mtcheew. I'm not supposed to give it a star but if I don't I can't write this so make una go sell una bank,1
2020,Very good,5
2020,Good,5
2020,Nice using,5
2020,"Why would you put in an app that does not work? For like 3 months I've been trying to register but keeps getting error message ""try again later"". Thank God for Sweet banks like GTB, Zenith Bank and FCMB that offer wonderful Mobile app experience. To think that Ecobank was my first bank is annoying. I'm regreting opening an account with your bank.",1
2020,It's fast and reliable,5
2020,How do I get the app working I've been trying to input my details,1
2020,It was sweet,5
2020,This update can't recognise my password and even when I reset it. Can't do anything with it.,1
2020,Nice one,5
2020,Nice one 👍,5
2020,Great and fast,5
2020,Great,5
2020,I still can't access the App. So frustrating,1
2020,Very fast and easy to use,4
2020,"Since I downloaded this version, I have not been able to access anything. I can't do transfer and I cannot even check my account balance. It's too bad.",1
2020,This app is not downloding. Please help,1
2020,"Getting ""connection was refused"" error when trying to connect to the app",1
2020,Working perfectly,5
2020,"Can't use this app since I updated the app. The previous version was cool but this is a no. I kept receiving internal error later my account was locked and I was ask to use my card to open it. I can't send money, pay bills or carry out any transactions for that matter, kept receiving internal error",1
2020,Slow,5
2020,"I downloaded this app since lastweek, yet i have not been able to activate it....i can t reset my pin...its been showing internal error",1
2020,Slow in accepting change,2
2020,The fan African bank 🏦,5
2020,Poor customer relations poor app,1
2020,Unable to download the upgrade.,1
2020,High,5
2020,Pls can I do inapp purchases,5
2020,Good,5
2020,Am having problems.1 I can't put money in my account. 2 I can't attach a debit card 3. I tried to put in the account since they debited my account but my account was not credited,1
2020,This mobile app isn't displaying steps to transfer,1
2020,"Very Stressful, slow to open. huh! No box for zero or useless Bank App. Eco Bank should take ques from ZENITH & GTB.",1
2020,Good app,4
2020,Very stupid app It has been loading for two hours and it not openning.Crazy!!!!,1
2020,I really like the app,5
2020,"I can't put in my details well,it keeps on telling me it's successful and yet nothing changes",1
2020,Useable and secure,5
2020,Good,5
2020,"This app has not been opening for close to 1 month now. We should have been communicated if there is an upgrade going on or whatever the issue is. Call line never goes through too. But before then, I enjoyed using the app.",1
2020,"Am really having bad experience with this app for the past 3 days now,i wanted to transfer money to other account,it wasn't going through,and the money is for operation for a delivery woman,please help me find something do with this issue is very very important",1
2020,Good improvement,4
2020,is a good app indeed,5
2020,Bad,5
2020,Fast and reliable,5
2020,"With each new release, the Ecobank app only gets better. The UX is just awesome and I can say it is such a great job from the engineering team. I have been able to transfer money to another account like three times and it took less than two minutes for a complete transaction",5
2020,Superb...easy and fast,5
2020,Taking forever to setup,1
2020,Good,5
2020,Excellent,5
2020,"I have the app on my phone but I can't activate it,it keeps saying your profile is in otp form and cannot be found in the profile, how can I remove it from otp form",1
2020,Bad,2
2020,"I can't see any options in the quick transaction, it's just like everything is blank but I'm logged in.",1
2020,It's okay,5
2020,"Not working still, it is always stopping after checking country phone codes, for a long time now I've been trying to activate it but to no avail.",1
2020,Wondefullll,4
2020,Good,5
2020,This is the worst app ever. Very limited access to do transactions. The app will show...profile is in OTP state or profile is temporary blocked..really!! Eco bank? As a pan African bank I guess u should do better. Pls try & upgrade ur system. It's a NO rating for me...very poor service delivery.,1
2020,"Ecobank, better stay without this app that having installed and it doesnt work. Every 3 to 4 weeks the app suck,",1
2020,"The developer should include ""Link Bvn"" in the app. During this lockdown going to the bank and reaching out to customer care via phone call hasn't been easy. Other bank mobile apps have the option of linking bvn to account number without hassle.",1
2020,Keeps telling that cant process you right now .Worst app ever .Please help me fix this problem,1
2020,"Ecobank Mobile App is one of the best bank app ever, i have seen people commenting rubbish about the app that i even became afraid to install it on my phone but i later installed it and find it as the best bank app ever that you can even handle all transfer with your phone fingerprint. Bravo to ecobank your developers are doing very well.",5
2020,Good,3
2020,The chat system is not working. At first I could ask questions and get answers this update has spoiled everything,3
2020,"Worth no star, the new upgrade making transaction fail and slow",1
2020,It should be more of faster than it is.,3
2020,Simple and secure,5
2020,"It quite unfortunate,i just downloaded this app despite people complain,i donwloaded it just now but it can even activate on my phone,have inputted the requirements all to no avail,so unbelievable,just wasted roughly 45mb just to download an app that is irrelevant,",1
2020,My whole experience with Ecobank lately has been horrible and this app caps it all. I have not been able to do a single transaction with this App. Their whole online experience has become very terrible.,1
2020,Useless Please Thanks,5
2020,I have waiting for the app to accept my card details without success for over 6hours. This is so so disheartening,1
2020,"The app is crazy again! Can't transfer funds! After completing all transfer procedures, it simply says ""failed""!",1
2020,Worst app ever. And very unreliable electronic service in general. Got me stranded at restaurants & shops on multiple occasions & had to empty my account right after. Keep up your good works Ecobank👍,1
2020,Cant activate the app.,1
2020,Good,3
2020,Not working,1
2020,Very bad always failing even the short code is not connecting,2
2020,Am not happy with this application,1
2020,Awesome,5
2020,Very good app,5
2020,Just send the confirmation code Cant move past that The call option too not working,1
2020,"It's frustrating 😤! Try to register but said my account details cannot be found after I input my phone number. The customer care happens to the worst I've experienced so far, it took @ecobank_nigeria a week to respond to DMs too.",1
2020,"Seriously fix ur app. It literally does nothing!. My hair was still black when I tried to buy airtime with the app, still didnt get the airtime tho.",1
2020,I just picked an instant card from ecobank but it has been giving me response like INVALID ACCOUNT SELECTED. And I am unable to use the card. What is the problem?,1
2020,Is the worst ever i updated my app and could not even let me finish the update process and so anoyed,1
2020,"This app stopped taking my password, locked me out and now I can't even use it. I mean it's like asking me to start all over again. Went to the bank they said it will come up. Sent several emails, no response. I can't rate this app, the one star is to enable me post",1
2020,"Bad app since u guys update this app issuse everyday, pleas u guys should try am work this problem out",1
2020,"This new app isn't funny at all, I cant use it for the past 2month now, even going to the bank several time did not solve the problem.",1
2020,I have uninstalled the old app and try uploading the new app.....its still not downloading......am tiredooo......what next step should i take cus i want to make a transfer,1
2020,The App isn't even opening 😂😂😂. What's wrong with Ecobank? My gosh!,1
2020,"Your app soaks! I couldn't get my ussd pin right, so I was advised to download the app to be able to reset it. After installing the app, the app still refuses to go beyond loading my phone number.",1
2020,"I updated my app and since then it has been so frustrating using the app.The app is not so helpful at all,unlike the former one that will show you what to do ie transfer,bills payments,airtime recharges etc.This new app does not show any features except sharing of the app and inviting friends.Pls something urgent needs to be done on the workability of this new app.",1
2020,Superb!,4
2020,Still to taste,5
2020,"Worse bank, worse app Reason I said that stems from personal experience. Mobile Agents now even reject Ecobank credit cards/ATM's because of the issues that come with it; it is my salary account and I had the worst moment of my life in 2018 during an Ecobank upgrade that lasted eons. My salary couldn't be paid with a sick parent laying in bed. Nothing worked, APP, ATM, Still now, one of the most user unfriendly apps out there. I only transfer out salary from it, nothing more.",1
2020,I love this app so much. It's user friendly. This app works well in my country Cameroon 🇨🇲🇨🇲 Thanks for creating such a good app. ❤️❤️✌️✌️👍👍,5
2020,I am disappointed. I activated my account at the Bank. Since then i have been trying to change the pin on the mobile without success. It is frustrating. Togunbo Patricia. Nigeria.,2
2020,How do you reset PIN on this app?,2
2020,Very bad! I tried the airtime recharge and I was debited twice without the airtime . This does not deserve any star!,1
2020,Excellent,5
2020,I have been trying to add my current card to the app but its not working because the account i used in opening the app is now domant so i opened another account i got my card but i have been unable to add the card to the app in other to make transactions,1
2020,"Lately I've been having issues with my virtual card. This didn't use to happen until I updated not long ago. I created a new Virtual Card today but whenever I open my virtual cards menu, it says create a new one instead of manage your virtual cards.",3
2020,"Another useless update. I can't even log in. You send me a code that i can't use to login. This app deserves no star seriously. The most useless bank app i have ever come across. Borrow a leaf from GTB, ACCESS, STERLING, FIDELITY, FIRST BANK, UBA etc",1
2020,Awesome,5
2020,Too slow to download,4
2020,"This is the worst mobile bank app. Can't make transaction, always displaying update to the newer version",1
2020,Slow,5
2020,Good,5
2020,"This new app is frustrating, i can not make a single transaction since updated.",1
2020,"Ecobank wat is all dis am getting tired of you guys i was asked to upgrade my app of which i did and after then it has been a night mare,i cant access the app it keeps telling me my otp pin has to be changed ,pls you guys shoould do something about it unless i would close my account,you guys are frustrating,",1
2020,"From the Bank to the Bank Mobile App are rubbish. Same poor network, poor customer service. A terrible Bank and App. The App hardly works during the day except in the night.. Very very bad Bank and App!",1
2020,Nice banking app,4
2020,I forgot my login credencials and i was told my mobile app is temporarily locked. Please i need help.,2
2020,"I can't login my details, even after visiting the bank to help me out.",1
2020,Good,5
2020,Trying hard to satisfied,4
2020,I love Eco bank,5
2020,"I hate this application, i hav spend all most 2G , yet can't download it.",1
2020,Decent,5
2020,"Good app. But please work on its notification. That is evidence of a transaction. Unlike the other version where one can screenshot as proof, here one has to wait for a notification and sometimes there is no notification of a successful transaction aside a reduction in account balance.",3
2020,The app is not secured. The app does not have a login security anytime one logs in,1
2020,This app is nothing to write about since i updated hv not been able to perform any transaction.. Nothing seems to be going right with this app,1
2020,Too bad,3
2020,"Am outside of Ghana, I updated my app is it instructed me before I can send mobile money. Now its telling me it has sent some code to my Ghana number. I dont use that number. What should I do? Why why cant you send it to my email or something? Cant we just understand that humans are not stagnant and that emails are more accessible everywhere than a telephone number. I need to this transfer now to Ghana? When are you responding!",1
2020,This app is okay to me,5
2020,Please kindly assist in rectifying the issue with my profile.. It keeps telling me profile locked and the option to activate it is not functioning.. I tried uninstalling and reinstalling but the issue still persist. I sent an email regarding this but haven't gotten any response.,1
2020,"Been trying to update this App since May, still not successful.",1
2020,Very poor,1
2020,This is the worst bank App i have used.I cant access my account since i updated it on 29 /6/2020.I ask that it be done away with and a better one be given to customers.,1
2020,Great,5
2020,Nice,5
2020,Keep stoping,4
2020,"I was asked to send and email and I've sent four so far, why aren't you guys replying",1
2020,Good,5
2020,Pls this new application is not working for me at all.i have been trying to login in all this while to check my balance but to no avail.all i need now is just an instruction on how to create or have this new application pls,1
2020,"This new version now cost a lot in my family , death of my uncle is because of new version of ecobank mobile app, reason i am Nigeria i live in Togo , my uncle was in hospital tje young man is in coma need urgent attention , for me to transfer money to them no way and the young man later passed away , because of econank new version of mobile app , you force me to update , but all is scam , God will never forgive you ecobank , no nody in my family will bank with you again ,",1
2020,"First, for the past 1 month, it has been hell transacting with the app, and the bank on general. My account balances are not synced, transactions are bouncing back and forth. I cannot chat with rafiki, it's just staring there at me, no response. What's the problem abeg?",1
2020,Getting better,5
2020,"This app was a bit ok when I first started with it, but then after the latest update, its been misbehaving. I'd want to fund my account (SIM) and it'll keep giving me error codes. To make a transfer I can't select bank anymore. It just hangs there. It deserves worse than a star☹️",1
2020,Fantastic,5
2020,Eco bank moblie app does not function without ATM why?,1
2020,Cant download this app,1
2020,"Pls which one is d new app, wats the name",1
2020,I was unable to use my mobile banking again since the update,1
2020,Easy,5
2020,Supper,5
2020,I had been trying to connect my account but they keep up telling an imternal error occur😭,3
2020,"After upgrading the App, I can't access it anymore ..keeps rejecting my password..even when i try to get a new password..it does not work",1
2020,poor service,2
2020,Excellent,5
2020,"Well this new update is so cool I did even stress my self to create it, more better than the old one Thanks ❤️",4
2020,Good,5
2020,"Eco bank with very poor network and poor customer service, , very anoying",1
2020,Worse application. Why upgrade yet you can't even restore clients information. It's been two months since I launched my complain and so far nothing has been done. Kindly share your customer care mail.,1
2020,Great,5
2020,Excellent,5
2020,Yes i love my ecobank they serve me better,5
2020,Better innovation,4
2020,I had issues with the app at first but it's okay now. I had to uninstall and reinstall then it worked fine. The developers also contacted me but I don't know if they fixed it. All I know is it's working fine and it's a really good app.,4
2020,Why's the app not loading my details. This app has faults.,1
2020,Very good,5
2020,Very convenient,4
2020,"This app is very helpful. A must have its easy to use,its faster, you will be glad you installed it",5
2020,Very worrying,3
2020,J'ai un problème pour accéder à mon compte ecobank mobile depuis que j'ai mis à jour l'application c'est comme si j'ai plus de compte. À chaque fois que je choisis mon pays et que je saisis mon numéro de tel ça me demande d'activer mon compte ecobank alors je l'avais déjà fais avec l'ancienne version d'ailleurs tout marchait bien avec cette version. Laissez l'ancienne version à ceux qui le désire. La nouvelle version c nazzzzzzzzzzzzzzz,1
2020,App does not even download only keeps searching and waiting to download Forever.,1
2020,Unreliable,1
2020,Always available for use,3
2020,"Earlier: My user experience has now changed for the better. The more I may say is that "" now you are coming "". Keep it up. Your rating is definitely 5stars. Today: Please, is it deliberate that the full and convincing details of someone I made transfer to is not shown. To some more provisions have to be made to accommodate the details. Thank you. Why would this app refuse to open usefully to me just after I took care of hanging problem of this phone? It is misbehaving. Please,restore this app t",5
2020,I cant have access to my account after resetting my phone.it keeps telling me my profile have been locked temporary,3
2020,"How long does it take to dowload a new application? since all my transactions suddenly became un successfull becsuse of the said expired mobile application, the pending download has refused to come up. Why this frustration?",1
2020,Excellent,5
2020,The app was working well until the updated the app. The app is now useless. I hate the new update pls do something quick..,1
2020,It the best,2
2020,The best,5
2020,Very okay,5
2020,"Pls try and add receipt for each transaction, also make sure when you click on the application password nd user name has to be put before it opens up.",2
2020,Ok,5
2020,"App is working fine,there is some improvement. For those downloading the APP endeavour to uninstall the old App before downloading this new one. You should INSTALL THE new App and not UPDATE..",4
2020,Good,3
2020,"Thanks so much, now the app is the best all the issues is handled working perfectly for me now, easy login, easy transfer, simple interface and everything is just so perfect now.......... Thanks so much for that and pls don't let new update give headache again pls lol.... You deserve 5 rating",5
2020,It says I can sign in with my debit card but it does not work,1
2020,"Honestly this version is annoying because is not working, for the past three weeks am waiting for text to creat my profile still nothing was send to me. Plx how can i have the older version?",1
2020,Well i am enjoying this new banking method Keep it up,5
2020,The old app was easy to use and always successful. This new one is complicated and you have to make several attempt before a transaction will go through.,1
2020,I can't do anything on this app. Am really disappointed tho,4
2020,Nice,5
2020,"Very simple and user friendly, I like the app. Thank you for this wonderful work",5
2020,This is the worst app ever. Shame on you Ecobank. The app refuses my pin and I tried to reset it but it still refuses. Disappointed,1
2020,This application is good and easy,5
2020,Great,4
2020,"Really, ecobank you have to be conscious about the problem that your costumers are facing. FOR Money Transfer, Buying airtimes, Bill payment Etc. With this worst app. Thank you.",2
2020,Updating you mobile app shouldn't be by force... pls effect this change to avoid taking the matter up,2
2020,Good,3
2020,The older version is better off than this one. This version usually take time to complete a transaction and it does not let you know that a transaction is successful.,1
2020,Great,3
2020,The previous version worked better. After the last update the otp took years to come and the account details cant be refreshed. It's really frustrating. You might want to consider adding the capability of transferring from mobile money to account from the app itself not ussd. Cal bank has that feature in their app,2
2020,Good,5
2020,I seriously don't understand the new version.. so frustrating... I don't even know where to start from.. Can't make any transfer...,1
2020,"Reliable mobile App ; on my device,Ok.",4
2020,"It keeps responding ""wrong pin"" even when I'm sure of my password.. I'm scared of entering my card details to reset.",2
2020,Perfectly okay,5
2020,This is a bad one. The previous app i was using was doing just fine until you forced your new app on me. There's nothing good about this. I have not been able to make any transaction since I updated. This app dose not deserve a star.,1
2020,"This App keeps saying ""Sorry this seems to be a duplicate transaction try again later"" to my transfer requests and it refuses to effect my transaction. Maybe it's meant to be a security feature but it is really very frustrating because those transactions aren't duplicates. Please fix this error.",3
2020,Good,5
2020,Nice one,5
2020,I never had problem with the old app but this new one has been deleted abd downloaded serverally. Pls something should be done.,2
2020,Is very unfortunate that ecobank Nigeria is going down day by day. I was force to download this updated version not know that is a night mare. Nothing is working.,2
2020,Good,4
2020,Awful 😠,1
2020,I kust downloaded this Ecobank mobile App for the first time but getting my verification code has taken 24hours. I have even deleted and downloaded it again but i haven't gotten the code.,1
2020,Please I tried opening this app after the otp number was sent to me but still it keeps telling me my request could not be completed why?,1
2020,"This app is the worst app I ever used. All my emails to the bank and even my physical presence at the bank to lodge complaints have not yielded any positive result. Many customers are having the same problem. Ecobank, what does it take you to fix this problem for many months? I didn't want to give any star for the rating, but I can't post my review without picking a star, that's why I gave you 1 star, otherwise, it is 0 star.",1
2020,The app helps me to transfer money so easily wow I like it so much..,5
2020,Very bad and slow. Taking everlasting to download.,1
2020,Nothing but GOOD,5
2020,Perfect 👍,5
2020,"I critised this updated version at the beginning, but after using it for more than 3 week, i must confess the update has made the app more user friendly than before.",5
2020,"Is unfortunate that since I downloaded this app I have not been able to login talk less of transferring. The app kept on showing me ""my profile is dormant"" and without ATM or Internet Banking ID it can't update. Please remove the ATM/INTERNET ID for those that did not them. For me tomorrow morning I am going there to close my account with them cause I can't suffer myself anymore.",1
2020,HORRIBLE!!!! WHY CAN'T I EVEN LOG IN MY ACCOUNT? THE APP CAN'T ALLOW ME OPEN A NEW ONE EITHER? TOTALLY DISAPPOINTED WITH THIS APP ECOBANK IS A FAIL.,1
2020,Why compel me to update an app that refuses to work and deny me the opportunity of conducting my transaction in the safety of my house without exposing me to the danger of contracting Covid 19.,1
2020,Very fast in trasaction,5
2020,"Very fraustrating! It keeps saying my profile wasnt found, after generating Otp. I have mailed the second time with the screen shot of the problem this time.",1
2020,You can't get access to the MORE bar on the main menu.,1
2020,Stop sending message's that you have work on it when you ppl did nothing banking with you guys is always a problem and a regret,1
2020,Is really amazing it works fast in network more than the old one am happy at least I made it at the moment I started to download it wasn't easy after that to active problem it takes more up to an a hour but really this is the best congrats to Exchange Pan African thanks,5
2020,The app is back now. Well done,4
2020,Good app finding it very difficult to update ro the latest version that keeps coming pls can you help,3
2020,"I've been trying to login and it's just showing me ""we could not complete ur profile try again later"" please reply urgently",1
2020,It's good app,5
2020,I downloaded the app and have not been able to login in up till now......'we could not complete the set-up of your profile.please try again shortly' That's what they have been saying since yesterday,1
2020,"Very poor n bad app,comapre to d old one which is 100% better than this . Ecobank need to stand up pls .",1
2020,Very simple application for Bank transaction,5
2020,I can't log in what's wrong?,1
2020,Banking made easy,5
2020,Is too slow to operate. Improve on it,5
2020,I have been trying to download the new app as instructed since the one I had had expired but up still now it has been buffing for 3 days now. What a mess!,1
2020,It's easy to use and has a good interface. But they programer should enable bank cards to be added to the app. Really like the app,4
2020,Perfect,5
2020,"The new app is good, but the currency conversion feature is missing. Please include it in your next update.",4
2020,I don't understand how it works. I couldn't transfer money to someone or pay from my account. Each time I tried to transfer it tells me I have insufficient balance even though I have money.,3
2020,Amazing App. Would hav given 10 Stars if there were.,5
2020,Awesome app beautiful design Great services,5
2020,"This app is the best now, easiest to operate, i can sent air time to anyone on my phone list on like before when i had to copy out there numbers before i could sent creadit, God bless the designer. Amen",5
2020,"I'm strugling rigth now with this app. If you're not using the phone number you used to open your account anymore, it's very difficult to get the OTP code. Especialy when you change your phone number because, you left your country for another. I'm not happy at all. Otherwise what are our email account for?",1
2020,good,5
2020,Love it,5
2020,Great app,5
2020,Unable to transfer funds. Usless app😠😠,1
2020,I want to register on my own without going to the nearest bank around me. Thank you,5
2020,It is very nice,5
2020,This new update is so bad.! All my transactions are failing.! Why? My balance no dey refresh.! Abeg make una adjust una app,1
2020,Spot On!,5
2020,The app is giving error when I was trying to create profile. Even after activation code was sent to me. Please what's the way forward.,1
2020,The app is nice but why doesn't it tally with alert. Also i cant chat with rafiki i try to tap the icon for typing is doesn't respond,3
2020,Good,5
2020,Excellent,5
2020,Fantastic app and reliable.,5
2020,Great,5
2020,"I can't open the app, what wrong? It frustrating. Please work on it",1
2020,Awesome upgrade,5
2020,"Poor on first installment. I cant even sign in, says check your internet network. I have uninstalled it already. No time",3
2020,I don't understand this app the developer should go back to the Blueprint and articulate how each component of the application ca easily connect with each other because there are so many event listner that are just triggering when they ars suppose to and others that's suppose to trigger are not Well for instance the listiner that should trigger for final step of adding account i.e the part of sending code to verify number is not triggering and then then the one that restricts adding too manyll,1
2020,I can't use the app because my Atm expired since 2018 and I don't have time to go the bank and collect another one. Can you be of help?,1
2020,Very wonderfull apps I love it,5
2020,"This app is the worst ever since i downloaded it i lost hold of my account, this New version is totally useless, before i have access to my account but now no more it keep on telling me my profile is locked would you like to activate it, am totally confused here if this issue continue i will close the account am tied of this ecobank stress",1
2020,Nice app,5
2020,good,5
2020,very good,5
2020,Good,5
2020,Poor I can't create my profile,1
2020,Could be better.,2
2020,Great,5
2020,Great!,4
2020,This app is worst to get an otp is problem i have been trying it since last two week they haven't send an otp i don't know what to do now again,1
2020,This app is indeed frustrating 😤,1
2020,Most benefit app,5
2020,"I got an email telling me that there is a new and improved version of the app. I downloaded it only to find out its the same old story. Cant get beyond the registration of the six digit pin. Only feedback i get after trying several digits is "" you did not set your pin in the given period enter new pin"" even if you register within 5 seconds, you still get that feedback. You guys need to tell us how to activate this app, there should be some kind of procedures to direct people. Am done with this",1
2020,Rewarding but not too fast,5
2020,"Please revert back to the old app. This one is terrible. I haven't been able to have any transaction done, not even to load credit or transfer. I've uninstalled and installed back, still the same.",1
2020,It has been tough for me to upgrade to the new verssion of this mobile app. Kindly assist.,5
2020,"I never had any problem with the old app, but since i was forced to update the new app till date I have not been able to use my mobile app again, i can't even access my account. The system keep telling me that they cannot process my request due to internal error. Since then i have only been using my keystone mobile app. I am really disappointed.",1
2020,Very excited when transferring money to others too.,5
2020,Evxtremely bad experiences here.. I've not used the app but I'm afraid to update coz of the complaints here..,1
2020,"I downloaded the app, but I still can't Access it, don't you people test an application before you release it online, it's so difficult to Access unlike other banking apps I have been using, so annoying...",1
2020,I prefer this new ecobank app to the former one. It seems more understandable and the features seem better than the former one.,5
2020,Awsome. But sometime slow,4
2020,I love it,5
2020,"This is the most horrible banking app I have ever come across. Worst user interface. There's no way to even navigate the app. I wish I could give it a Minus 1 rating. And this problem started with the Update, which you literally forced us to do. The app was manageable before now.",1
2020,The app is poorly built. I have been struggling with the OTP. Ecobank should do more in her services,1
2020,This mobile app is one of the worst app I have ever install please return my old app,1
2020,Nice,5
2020,"Je suis très déçu par cette application. Tantôt elle marche bien, tantôt elle déconne totalement. Surtout quand il s'agit d'achat de crédit ou de services de transfert d'argent. Vingt mille francs cfa débités pour un achat de crédit qui ne parviendra jamais à destination. Mieux le service clientèle n'y fait rien. Bravo! Vous parlez d'une banque panafricaine qui ne permet même pas de transférer de l'argent d'une région économique à une autre! Bravo!",1
2020,"This Ecobank new update, is so terrible and worst of all mobile banking! Who ever that updated this new Ecobank moblie banking, deserves to go to jail honestly! Everything about it, is very poor. Even to enter ordinary your password, it will say try again later, can you imagine the stupidity! Now, they won't allow us to assess our old nice Ecobank mobile banking! Plz cancel this stupid new update and allow your customers to make use of the old Ecobank mobile biko! You guys deserves Zero Rate!",1
2020,i can't believe i just wasted my data when i try to start the they keep telling me cant play video,1
2020,Good,4
2020,"This app deducted my money when i generated a token,but i didn't see any token number So boring",1
2020,Perfect,5
2020,Exceptional,5
2020,"I don't understand thiss app, i try to open but ... I can't open, always connecting proplem",1
2020,Wonderful,5
2020,Good,5
2020,Best,5
2020,Convenient 👌,5
2020,"Too good nd fine I mean,",5
2020,"I tire for ecobank norms, but this all just made everything worse. Can't perform transactions once it's past 12pm. Virtual card top up, useless",2
2020,Great and wonderful,5
2020,Still one of the best in Nigeria,5
2020,Nice,1
2020,"This new update is great. Aesthetically, it's pleasing to the eye. Very simple to navigate your way around the app. Transactions are also quick. Keep it up!",5
2020,Exellent,5
2020,Good,5
2020,This is really great and wonderful app,2
2020,The app is great for ecobank users like me,5
2020,I haven't been able to access it since the update am always given a feedback saying the service can't be provided I should try again later,1
2020,"Ecobank deserve more than 5 🌟.the best,the fastest app in banking system.keep it up.",5
2020,"The previous version gave me no login challenges. Now, however, this new update won't even grant me access since installation.",4
2020,It keep saying my account cannot be created. I should try again shortly. I have tried countless times and same thing,2
2020,Defficult to transfer,5
2020,"This new app is causing more harm than good, my profile is now temporary locked in the process of activating it. I visited my branch and I was giving the OTP which I tried out severally but failed, This is the worst app in the history of Eco bank.",1
2020,"I forgot my pin, so i was blocked and i have tried everything to reset my password back but i cant get to find the button for it",3
2020,Great,5
2020,Awesome,5
2020,It been goos,5
2020,Superb,5
2020,It's great,4
2020,The setup issue is fixed after reinstall. Nice UI and more features.,5
2020,"This reason why i dont use eco app, is the worse banking app in the world. I have to abadone my savings and current acct.",1
2020,easier,5
2020,Goes round and round none stop. Cant compere people to use an app. Dont play games,3
2020,Cynchronised with mobile money companies,5
2020,The App works perfectly! It makes banking transactions so easy!,5
2020,"This is the worst experience coming from a bank app. I'm terrible pissed right now. Like what the hell is wrong with your app. Nothing seems to work over a month now, after my first transaction. Is there a 0 start rating?",1
2020,"This bank and app are really terrible, the online customer service has been terrible. Imagine being out of Africa and you get shabby response anytime you try to reach out to your bank to sort out issues. Displeased with everything about this bank and app.",1
2020,"I just installed the app, it is working very fine but I noticed whenever I launch it, it doesn't prompt me to input password, it just opens. I have tried using my phone app lock, it still overrides the phone app lock and launches. I may have to uninstall it.",2
2020,This new update is frustrating. I can't get to acess it.,1
2020,Pleasant,5
2020,Good,5
2020,"This app is not opening at all,it keeps saying we currently can't compete your profile..am so exhausted",1
2020,Why cant you delete your activity in the app atleast there should a space or something to help you delete the activity or transaction made,2
2020,Good,5
2020,Graduate,5
2020,Best paa,5
2020,This recent upgrade of the app is terrible. I have been trying to recharge airtime all to no avail. Please may be you should just bring back the earlier version because this makes no sense at all.,1
2020,Good,5
2020,I can't activate the app Its saying my profile wasn't found What could be the cause?,1
2020,Excellent,5
2020,I initially upgraded the app and it stopped working. I had to uninstall it and reinstall it. Now it is working perfectly. A wonderful app with many new features.,4
2020,It's convenient,5
2020,"Before you install the new app, uninstall the old one first, so that it can running perfectly well. The new app is great believe me.",2
2020,"I can not install it to update the existing app and can not even use the existing app. Whenever I want to use it, the app keeps telling me to update so (1) I can use app to transfer money and can't also update. If I want to use the app to transfer by ignoring the updates, it even tells me that the account number of saved beneficiary is a wrong account number. Thanks.",1
2020,very better,5
2020,Good app,5
2020,"Since the lock down, I couldn't get access to my account through mobile banking. The routine response is "" try again later "". Try many times all to no avail.",1
2020,I can't activate the app It keep showing acct not found,2
2020,Have been trying to use this app but it keeps telling me my profile is not found,1
2020,it's very good it gives you stress-free,5
2020,"I have been finding it difficult to download the apps,please kindly help me out it really frustrating because i can not do any transcation.",1
2020,"I was told to update my older ecobank app this i did. Ever since i updated, this app as been a problem. No account balance, always telling me to to check my internet connection. the only thing he can show is my account name and number. I regret downloading it",1
2020,Not bad,3
2020,This app now is very bad,1
2020,Five star,5
2020,The new update is frustrating and i must say i am highly dissapointed. Even the otp message is taking time since adam was created. I cannot login to my account because of that. So as for rating no star,1
2020,"REVIEW 1: Why does the new update sit in memory trying to read my contacts ALL THE TIME? This is not good at all, consuming my phone's memory resources and making my device become sluggish. What does my bank app wants to do with my contacts? I hate this. Please disable that feature. And let app stay in memory only when I need to use it. REVIEW 2: I hate the fact that for every attempt to use any feature AFTER LOGGING IN, the app demands for my password. This is wrong!",1
2020,"The way you guys are frustrating your customers that is the same way you guys will lose them as well, your customers are complaining concerning the useless mobile app but you guys are doing nothing about it, useless and good for nothing bank",1
2020,"Have been try to download this app, but not coming through",1
2020,Is very good,4
2020,"App works real fine, and is user friendly. Nice one.",5
2020,Haven't used it yet,5
2020,Nice and user-friendly. I have been enjoying using the app. Keep it up,5
2020,Too early to update please expand the time intervals for updating thank you soo much for this apps.,1
2020,Normal,4
2020,"Since I updated my app I sincerely dont understand your services again, have being trying to activate my account but couldn't, you don't deserve any star.",1
2020,The new app takes too long a time to load.,3
2020,This new app is just a disaster. Can't just make a trasaction. I'm just thinking to leave Ecobank. It's HORRIBLE !!!. Do something now!!!.,1
2020,I cant acess it,2
2020,Fine,5
2020,I am okay with it,4
2020,Pls I can't see nor use my referral Code but- app Is nice thou,3
2020,I love this app,5
2020,Its great,5
2020,"Choosing Ecobank is the best, easiers and convince bank for me. Thank you Management",1
2020,"because of the mobile app, I have really forgotten my ATM password. In fact I really enjoy using the app.",5
2020,This new app is faster and reliable. Eco bank too is reliable,5
2020,This app is the worst so far i can't even acess my profile anymore can't view my account balance not even to make transfer gosh! So annoying and fraustrating it doesn't deserve any star at all,1
2020,Awful,1
2020,Had to update,5
2020,"This is the worse bank for 2 days haven't seen money credited to me neither can I transfer to other banks , customer service poor never seen a bank worse than this to be honest",1
2020,The fact that I can get my statement asap makes me love it,5
2020,Good,5
2020,Nice app,4
2020,Didn't show on screen,5
2020,Perfect,5
2020,What a terrible app; This is the second time am updating and kept entering pins and it's not accepting,1
2020,"This app is not useful at all infact, ecobank should scrap this app and declear their inability to conform with 21st century technology rather than given their customer unnecessary stress",1
2020,Great App!,5
2020,Awesome,5
2020,Super!!!,5
2020,For days now I have been unable to download the new version of the mobile banking app. Just loading without download it's giving me headache.,1
2020,There is need to improve this app. One can't check transaction history on the app.,2
2020,Fast and convenient,5
2020,"1st i wonder why am seeing a lot of complaint in the comment section for this new app when Its absulotely amazing and easy to use, beautiful interface and new features, also even more interesting. I love this new version. I love Ecobank.",5
2020,It is very smart app,5
2020,"This mobile app is the worst mobile banking app i have ever downloaded. It always stops me from entering my details and after a while, they will tell me that my account had been blocked and i should contact ecobank. I'm sick and tired of this.",1
2020,Ok,3
2020,AaA,4
2020,Very fast and cool apps especially on transfer aspect I give u 3 stars,3
2020,It not so good the way people think of. Very bad,1
2020,I don't think I have any money,1
2020,Good working,5
2020,"Ever since i updated to this version, ive not been able to access anything on my account, its just a time n data wested.",1
2020,It's awesome and convenient.,3
2020,Hello please I updated my app to new version but any time I try activate my account it gives me system error for almost a week now,1
2020,"You disturb a lot about updating to this new version of your mobile App. There are problems with the functionality of the App. I had read many complaints here b4 i downloaded it and i experieced same. Since 3 days ago i was unable to log in to either access my balance or do anything. If this persist, i will surely make do with your bank. I cannot be stressing myself unnecessarily",1
2020,One question. Are you guys quarrelling with Access/diamond bank?,1
2020,Good,5
2020,Good,5
2020,Fine,5
2020,Barry good.,5
2020,Terrific,5
2020,Very frustrating. my password opens the account that same password I used in the previous version to check my balance can't again here. I can transfer money out. it's so annoying and frustrating. This app deserves minus 5 stars. I'm just confused,1
2020,Good,5
2020,What is JTW error again please work it out,3
2020,Fantastic.,5
2020,This app is not connecting at all Why that,5
2020,Good,5
2020,Fantastic,5
2020,"I seriously wish i didn't have to say this. Ecobank has been disappointing me alot but this useless app update is the last straw. I updated the app and it refused to open. Two days later, i'm asked to update it all over again. You people really act like your customers are stupid. So annoying. As soon as i get all of my money out, I'm done with this bank.",1
2020,"All work perfectly now, thanks to the ecobank customer service",5
2020,"What is going on? This new upgrade is frustrating. Did a test yesterday & although the money left the account, l haven't received a debit alert & the recipient to yet to receive it too. How is this an upgrade?",1
2020,I still can't access my account with the new app. What could be the problem everytime am trying to sign in. I get the notification of unable to update your profile. This really sucks! Kindly assist,1
2020,Nice,5
2020,"The app update is frustrating, creating a profile is impossible, complained severally to the customer care and no positive feedback has been produced. Keeps wearing out one's patience coupled with the banks network issues making debit or credit notification not forthcoming. I hope it is resolved soonest because of people like me who prefer doing every transactions at the comfort of our homes",1
2020,"The app needed an up date,but after downloading the app,it can't be install!! Ecobank has sent a message that i should update my mobile app before 15/06/2020,please what should i do?",1
2020,Best Bank,5
2020,Excellent!,5
2020,I rate this app. 5star because since I've been 🏦 with Eco this is the first time I enjoyed this app. without visiting the bank for pin reset. After a lot of discouragement from my colleagues to change my bank. Pls keep up the good work. Pan African bank 👍,5
2020,This mobile app is the worst app that has ever been released by ECOBANK. Keeps telling me unable to process your request at the moment. Do something about it. The old version is better than the this newly updated version.... How I wish I could give less than one star.,1
2020,Am trying to download it Is not going I don't know what wrong and is not service issue,5
2020,excellent,5
2020,"I still do not understand why someone would transfer money using quickteller platform, while quickteller sends message to you that transaction failed my own bank ecobank would deduct your money and refused to reverse it even after filling out form in their bank nothing would happen this has been my greatest fear about this app of a thing, the last time i tried to transfer money from this app i was so frustrated i had to abandon it even my money still hanging, i've sent mails no reply.",2
2020,Awesome,4
2020,I have been trying to update your app for over 48 hours but it has been impossible. Its not network issues because i have been able to do other things. I need to do a transfer but i just can't. Beneficiary thinks am a scam. Why do we need to update so frequently when you know its difficult. Am frustrated.,1
2020,"I have been trying to update my ecobank app for over a week now but couldn't. I can't access the formal app I installed because the app keeps asking me to update it. It keeps saying ""waiting to download "".",5
2020,Good but the prepaid meter is still not generating for IBdec.,4
2020,Nice and good,4
2020,It's good. But the chat window needs work: just pressing the back key takes one away from the chat and you have to start all over again. Something has to be done about that.,4
2020,I had problems with the app back December so I kept the old version until it no longer worked in may. The new app wasn't working for me and I kept contacting Ecobank but thankfully my app is working perfectly now all thanks to the may 31st update; I don't know what that update did to the App but it suddenly started working on my phone,4
2020,App very simple and good to use,5
2020,"I'm fed up with your bank, always facing difficulties,, compare to other banks",2
2020,"Pls i download this app, and they're still refering me to download latest app which one is now the latest app pls am confused",1
2020,Enjoying excellent services..,5
2020,Good,3
2020,Fantastic,5
2020,Splendid,5
2020,This app eats someone's money... That's why I hate to use it.. Someone will just receive alert and before you know they will block the account.. So frustrating,1
2020,I have tried to activate my account but it keeps on telling me that it can not find mobile number record.,1
2020,"This banking App is fantastic however,they should improve the network system.",5
2020,Very easy to transanct,5
2020,Unable to load profile all the time,1
2020,Cant even login my account again with this update feeling so frustrated just lost a business because i couldnt transfer,1
2020,"I complained about the inconsistence of the app yesterday, working sometimes and not working more often, and I promptly got a response from the developers asking me to email them with a screenshot of the problem, and also apologizing. Even before I responded to their request, the app started working efficiently again and even got a fingerprint verification. Kudos to the PR team. However, will advise that you be more proactive and not wait till users are frustrated before rectifying faults.Thanks",4
2020,"Trying to register on this app and they keep telling me the 6 digit pin I'm creating is not correct...like what does that even mean? The worst is directing me to a robot on your live chat who can't solve my problems neither did you include a prompt to redirect one to a human customer agent. Ecobank seriously needs to upgrade...and please DO NOT send me that silly response that I should send a screenshot to one email like that, pay someone to respond SENSIBLY to people's complaints HERE.",1
2020,I have been trying to use the new app but unable to login with my pin for the past 2 weeks.,2
2020,The app is exelent but slow to respond,5
2020,Pls fix this app... I cant even log in ever since i updated it,2
2020,Please its not activating my acount it say try again later,1
2020,Very good using apps,4
2020,The app is so cool.,4
2020,There should be a login password before one can access the App for security reasons.,1
2020,Terrible to start 100times start with mobile number of benin .thet have execused not supported with 51****** seriese.ecobank not solving customers problem.i m tiered to complaint,1
2020,"This new version needs improvement, it is not functional, and not tidy.Figures are out of line,same with the words.",2
2020,Very eazy to use,4
2020,Is good,5
2020,Keep telling me wrong pin after re-downloaded the app,1
2020,Finally the app is at its best now.,4
2020,Very frustrating. Trying to update for almost 5 days now.,5
2020,Is one of the best,5
2020,Goop app ever i like it,5
2020,"Few minutes ago, l was able to access the app again ,with my debit card but couldn'tcontinue again.... that the card had been attached. Any way forward? ....",1
2020,For couple days I been trying to dowload and sitill can' t get trought. Can somebody tell me why and how to do ?,1
2020,Great,5
2020,Very good,5
2020,I just download this app but i cant login in,1
2020,I have never been frustrated to this level....Your app can't pick my password.andno help have I received from the entire team,1
2020,"My account is in OTP state, what's that????? You guys are frustrating, God!!",1
2020,Fast and furious ....quick in all dealings,4
2020,The app is exceptional,4
2020,Great,5
2020,I'm trying it if is good I will get back,3
2020,This app is so frustrating. If I had known I wouldn't have deleted the old app. For over 2day now i update this app to the current one. I have not been able to open the app to access my account. All my business transaction suspended. I feel like going crazy seriously . All the transactions I need to this week is all cancelled because of ecobank app,1
2020,"Can't create profile,internal system error.",1
2020,Frustrating..,2
2020,Nice,5
2020,Comforter,4
2020,Very good,4
2020,"I have tried to launch the App but it keeps saying"" we could not complete the set up of your profile now please try again later' it's so frustrating.",2
2020,This is very poor app and nothing is working good ! I can't get back to my account for days now ! The app keep telling me Connection Refused .. worst app ever . I prefer the old app to this nonsense one . U can't even use the app for exchange rate again .,1
2020,I want to download de latex ecobank app,3
2020,Ever since i upgraded to 4.0 i cant login. Always showing me connection refuse. What will i do cos i cant do anything. Or do u have another version to migrate.,1
2020,Just redownload the app and is telling me connection was refused and have been trying to asess my account and transfer and still saying connecting was refused.,5
2020,Good,5
2020,It's easerer and faster,5
2020,"After updating my app, I do not have access to open the app again. I've cleared cache and it's still same. It's better I take my money elsewhere",1
2020,"Oh ecobank ur mobil app is rubbish is taking time to process, am unable to transaction wit it.",1
2020,"Hello ecobank, we need your help. the mobile app is not working at all in this time being. we need your maintenance to correct the app. please.",2
2020,"Since I updated to this very version, transacting with my bank has been really difficult. it's always- sorry we can't process your request at this time, please try again. And in this regime of Corvid 19, one needs the reassurance that all is well either in terms of balance check or in terms of recharge card purchase. Please do something about it. Thanks",2
2020,The new update is worst. The app is not even opening I need to make an urgent transaction since yesterday and the app is not working.,1
2020,Please take us to old app please i can understand this new app is so frustrating . I have alway want to speak with customer care to resove an issue after Rifik or what i dont know maybe a robot keep asking the same question for the past one month now. Please the old app is far better than this new Rafiki app . The wosrt is that i can't even log to my account anymore keep saying enter ur new pin . I have been trying to speak ro customer care for reverse sine a 2 week now to no avail.,1
2020,I can't access my ecobank app always telling me no connection was found,1
2020,"The most frustrating app i have ever used, even access to activate is a problem, wasted all my credit.",1
2020,It's weird when you can't access you virtual card moments u need them for purchases.,2
2020,"I have been trying to connect for the past 3 days now and all i have been getting is ''connection has been refused. Please try again latter''. I have unistalled and installed 3 times now, cleared my catche numerous times, same thing. Plesae give us back the old version. Atleast that one is more reliable than the new one.",1
2020,"I don't really know what's going on, for pass 2 days now I haven't been able to have access to my mobile app. Please I need it to be fixed please.",1
2020,Ok,5
2020,"My experience with this updated version is very bad... I updated to the new version just as instructed since yesterday and uptill this moment I can't login,it keeps saying *secured connection refused or something,try again later"".",1
2020,"Ok this new update is useless,i cant even open it now ,and i have to do an urgent transfer....it sucks..🧟🧟🧟🧟🧟🧟",1
2020,Too poor,1
2020,Worst bank app I have ever used. It's not even opening at all. Vet frustrating.,1
2020,"Have been trying to transfer since yesterday, all am getting is connection refused, it started since I upgraded the app",1
2020,Almost a month since I updated the app. I have given all de necessary requirements they sent me through email. Yet still I can't access the app. I send emails to them almost everyday. In fact if I am able to create a new account at another bank whiles am not in Ghana I would have bother myself going through all this.,1
2020,It keeps saying no connection even though the connection is strong and youre using it for other things...i have not been able to use the app since i downloaded it,1
2020,Always saying connection refuse when u want to use the app I think it waste of time using eco bank app,1
2020,It used to work slowly but then it completely stoped. Always a frustrating Experience with Eco Bank,2
2020,Good app,5
2020,"Its always difficult to update this ECOBANKAPP,pls they should look for more flexible way in updating the app.",4
2020,What is going on i can't log in Why this constant network issues? ??,1
2020,"Ecobank the worst bank ever,no service",1
2020,This app is so not it it can't even open on my phone i have uninstalled and reloaded but its still having the same problem the old app was preferrable,1
2020,"For 2 days, I haven't been able to ti use it. Does not connect to the internet... Nothing works",1
2020,Terrible. Not reliable at all. Been trying to transfer for the past 3 days still not able to,1
2020,It was working perfectly okey not untill yesterday that i couldnt transfer or do anything at all Pls work on that,1
2020,Very poor and difficult to be downloaded. Waste of money and time.,1
2020,"Faulty Application, error messages all the time.",2
2020,Sometimes the app is faustrating,5
2020,"Worked last two days ago, till now it keep saying it wont complete my instruction. Really fustrating",1
2020,"Very poor, for days have not been able to make transfers. I even uninstalled it and then installed it back, that made it worse because as at now i cant log in. It is showing connection refused.",1
2020,"My fear of upgrading this app has happened, I can't login, i transferred money since yesterday and no news about the money, please work on the app and reverse my money",1
2020,This new version is so difficult,5
2020,Good,5
2020,"Every month, stratch that. For the past 5 days, your app has been impossible. This app frequently. It does not load banks out for transfer always complaining about network which is untrue. This happens frequently. I get stranded. What the heck! Once I get all everything I have out, I promise you...you won't see me again. I will advise others to do likewise. Ecobank app will get you stranded.",1
2020,My eco bank app has been saying connection refused try again later since two days naw. Please what could be the issue? I deleted and re-installed it but the same thing and it's the updated version.my internet connection is also strong but it won't connect.,2
2020,"Can't register it keeps telling me this card is already been attached, very bad app need to be upgraded",1
2020,Frustrating me,1
2020,What's wrong it's keeps telling me connection refused try again later. What's wrong ?,1
2020,"Is it possible for me to remove that 1 star??.how can u ask us to update our app yet the app is worst than the previous version .i have not been able to make any transfer nor view my account balance since i did an update..this bank is the worst bank ever in Nigeria.. sometimes ago, i tried doing a transaction but it was successful ,yet my account was debited and i didn't get a rwfund till after 12 days..thats after i must have complained and complain..i will never advise anyonw to use ecobank",1
2020,"This app is very poor and frustrating, it keeps telling me poor internet connection.. I can't make a transaction on it.. I'm very gracious & generous giving it a One Star. Please bring back the old ecobank Mobile App or bettee still upgrade it totally",1
2020,I nev see a bank app like this.very very annoying .download app is a problem.make transfer you must take patient tablet before one tranafer can move.very poor app/bank,1
2020,"So f...kin and silly app. Very frustrating app, where you made a failed transaction for up to a month and yet to be refunded/reversed",1
2020,"I downloaded the new app and my problems started, i can't do anything because anytime i launch the app a message pops up saying ""connection was refused, try again later"". Please what does it mean?Worst app ever",5
2020,I can't even make any transactions since yesterday I have to delete the app and download it again....,2
2020,Deleting the former and downloding this new one is like jumping from frying pan to fire... Absolutely poor!,1
2020,"Inability to log in after updating the app. And nothing has been done about it so far. The log in issues has been taken care of, as at 07/06/2020. Thank u very much for that. Nice interface too",1
2020,It is very nice as a new version of Ecobank. But why I'm oblige to update before see my account balance ?🤣🤣. It is beautiful,4
2020,I have not being able to lock in app.,4
2020,"For 2day strength this app wouldn't even open telling you ""connection was refused pls try again later"" what such of bank that i can't access my account in the time of emergency for days? Such bank sucks pls fix it ASAP!",2
2020,Why is my app temporarily locked,5
2020,"This app is the worst mobile app ever... I can't transfer, and I can't buy airtime or pay my bills...",1
2020,"This app is useless to me, it keeps stopping at a point and I really have to make a transaction 😞",1
2020,Good,5
2020,Eco bank is the worst bank ever,1
2020,Since i updated the app i can not access the account again,2
2020,The app it is amazing. It helped me a lot but now I can't do transactions like sending money by rapidtransfer. Please fix that.,3
2020,Network issue Everytime,1
2020,A disaster. I have been trying to get an update of the app without success for ten days now.,1
2020,"I'm having difficulty conducting a transaction for the past 4days now... I kept getting a reply network error,try later. Please what is happening, I'm frustrated already",3
2020,"This app is not working at all 😡 , can't even transfer and I have an emergency",1
2020,"This app is so useless, if i had knew i wouldn't update it, now i can't even input my number to continue the welcome back registration, this is the second im downloading this useless app.",1
2020,"This app is terrible. I always use 4 number pin before I updated this app, only for it to be telling me that I'm using incorrect pin. It didn't even give me any prompt to start using 6 number pin. I had to go to their office at Bodija, Ibadan before I was told that I should change to 6 number pin. Now, I can't even access the app since this morning. I can't do anything with it. This is so bad. The app is supposed to be user friendly. It should be able to state where a problem is.",3
2020,"Very annoying APP. I updated on 30/5/20 and ever since then i haven't been able to login.. Tried again today and all i keep seeing is : Please download the lastest version.. Which i still did, yet same error still show Ecobank you people are bigger than all this nonsense errors.. Its really frustrating and a big set back whenever someone needs to do a meaningful transaction.. The last time i was asked to send a screenshot of d error i see ,which i did and yet nothing was done... Too bad..",1
2020,I have been having problems signing in. It's telling me connection not allowed... I can't even access it,1
2020,Great But I received a message today that I should update to a new Eco Bank version that this one I'm using now will expire on the 15/6/20 So please i don't know how far it is true? because I checked for a new version i couldn't see. Please confirm,5
2020,"The app is frustrating, after activating, I can't access my account,it says my profile is locked.i tried to reset after saying success, I can't proceed.this app is a failure.",2
2020,Excellence,5
2020,I have just updated the new Ecobank mobile app on my phone but it is not opening. This is very frustrating! It's saying connection is not secured???,2
2020,Great app,5
2020,All the best,3
2020,"Terrible experience, super slow, doesn't open on time, and fails to do the simplest of tasks. Ends up showing failed most times on basic transfers. The old app was way better. Please return the old app",1
2020,Very perfect,5
2020,Good but the customer service personals are kinda always delaying customers,5
2020,Good but it could be better with good connections with other banks.,3
2020,Good,5
2020,Hard to log in. I can't do the transfer I wanted to do since yesterday,5
2020,Good,5
2020,Its soooo fustrating! I can't even login since i downloaded this app,1
2020,"Why is the app saying ""connection was refused plz try again later"" while the phone internet is well connected?",1
2020,"Some functions don't actually work, like sending money in another Ecobank countries",3
2020,Doesnt work at all. I prefer the previous version of ecobank app.,1
2020,Couldn't even use it. OTP was never sent to my number and when I retried it keeps saying card is in use. Making registration impossible.,1
2020,"Worse app I have ever had to use. Currently app isn't opening, this making me unable to transfer or make any payment.",1
2020,"This app is frustrating, everytime no network available, failed transactions upon failed transactions, even to buy Airtime from the app in nearness to impossible....I just hate this app, you guys better employ a better engineer to get you a better app because this current version is reliable at all.",1
2020,Great,5
2020,This app is so frustrating.... Not reliable... Am about loosing money because of failed Transaction always telling me that the connection is refused.... For what,1
2020,I love it 😍 very nice 👌 and easy use,5
2020,"The App is well packaged but very annoying to use, I updated the app yet unable to get my account sign in. I prefer to use the old version but completely missing in the store",1
2020,Awesome!,5
2020,Great!,5
2020,I gave 1* because there's no option for Zero. Why isn't it possible for us in the diaspora to use our email address or our new mobile number instead of the old Nigerian number we were using before we left the country? Customer Care takes centuries to reply your complains.,1
2020,Account was dormant for a while... Unable to reactivate it. Unable to answer security questions to validate account as the interface doesn't allow answers. Rafiki chat bot doesn't work. App needs work,1
2020,Nice to have,5
2020,"At first when i updated nothing was displaying, i had to uninstall and reinstall again and it works perfectly fine now... Though i haven't tried recharging or making transfer but i believe it will work well... Thanks ecobank. I love this new app. Cheers!",5
2020,"Best App but it didn't have adequate security, once you click your app it opens without requesting for logging details",5
2020,It has been good so far,4
2020,It is a fantastic way of using it,5
2020,"This app from ecobank is a joke, it have been rejecting my pin, since three months now. Even after i upgraded it is still repeating the red error notification.",1
2020,Cool,3
2020,So reliable,5
2020,"This is very poor...after updating, I can't log in my details. Keep saying internal system has an error. This is so bad",1
2020,I love that app,5
2020,Very convinent app I don't need to go to the bank to access my money..,4
2020,Nice and improved app,3
2020,Crazy app,1
2020,"The App is very frustrating. Before I have access to my account. But since they updated. It's not good at all. Trying to login for more than a month now. But zero. They send SMS to call Ecobank if you have updated the new app for help, I called but they were just wasting my credit. Went to their branch for help. Tried to login, they are telling me incorrect password. Too bad. This app doesn't deserve 1 star. I was asked to send email. I sent by no reply since days now. Bad customer relations",1
2020,Excellent,5
2020,The apps is good,4
2020,"Ecobank is one of the names i wish i never heard in my entire life. Everything about them is curny and frustrating. Before i started using their old app, i had to travel from a far distance just only to visit my banking branch to help me set up an app. Who does that in this mordern age? It even took them a whole lot of hours to do it and that confirm it to me at first that they are even confuse within themselves. Now, i'm out of the country and hvae no acess to my bank again bcos of stupid app",1
2020,Very Interested App indeed,5
2020,Good,5
2020,Very nice and easy to use .,5
2020,"There's a lot of bugs on this app., previous versions was a lot better .",1
2020,Poor,1
2020,Good,5
2020,"Fair because, is not always fast",1
2020,Very good,5
2020,Good,5
2020,It's better now. I think the latest update sorted out the issues. 5 stars now. Thanks.,5
2020,"First of all, when you update the old app you can log in but you don't have access to any service even your account balance. So you have to uninstall and install again. Then after logging in you gat access to all services. The only problem I've noticed from now is that you lose some of your beneficiaries. Good experience but I need to experience it for a few weeks before concluding",4
2020,It's making life easier for us,5
2020,"ECOBANK just can't get it right with this app. The pay utility bill app fails with regular monotony, so I have to go pay the bill physically which is a nightmare. We still can't recharge mobile phones with the app. I have never come across such a bunch of useless app developers. They should be sacked and Ecobank should employ a third party to fix this app.",1
2020,Good app am able to check my statement 👍,3
2020,"Great app good security,some features not working",5
2020,How can you make me do compulsory update before I can access the app?,2
2020,Great,5
2020,"I wish to edit my review after the update 1. This app now has fingerprint option of logging in. 2. the app now generate receipt or teller for transactions, 3. Very nice UI, 4 This app doesn't upload account names from microfinance banks such as Kuda and carbon. 5. THIS IS VERY IMPORTANT, THE APP DOESN'T LOAD ONE'S LOAN STATUS. IT KEEPS SHOWING ""YOU DON'T HAVE LOAN"" please do something about this particular issue. Thanks.",4
2020,My account has been locked and they said I should reset my PIN,1
2020,Worst app update ever Forget the app The bank service is very poor ive been trying to transfer money to someone very urgently but i can't Since yesterday,1
2020,Exellent,5
2020,"Seriously, what is really the problem with this latest update, ecobank should try and fix things up please; I can't even check my balance not to imagine doing transfer",1
2020,Excellent,5
2020,Very frustrating !!!! I have been trying to access my account online for more than 3 months now.,1
2020,"This bank and it's app is one of the most frustrating banks... It either the network is down or you are not getting response. For the past 4 consecutive days, I have been trying to update my blocked Ecobank mobile banking app, after collating info a feedback is sent ""success"" but it's never worked . Then I had to click the chat, Rafiki will take you all the way back to the very beginning and after handling you over to it's supervisor, the supervisor (Sandra) will do same and even abandoned you.",2
2020,Just the best,5
2020,Ur app is bad and obsolete.Inefffective,1
2020,The app is blank after I logged in . I was unable to do any transaction on it,1
2020,"Hi, O am a first time user. Quick question. Why is it that once you click on the app, it opens up details of the app including recently concluded transactions. I don't like this as anyone can pick up my phone, click on the app and see my transactions. Though the person will not be able to view my balance without my pin. But displaying transaction history without logging in using Pin is a no no for me. Thanks",1
2020,Fantastic. The app is well secured.,5
2020,Good,5
2020,Excellent,5
2020,"Nothing works on the new version, fix it generally and stop telling us to send screenshot or whatever... This is a mass problem, figure out the solution... So disappointed 😠",2
2020,Good,5
2020,Thank You for resolving the issues.,5
2020,Beautiful,5
2020,They sent me money from another bank on 2nd upto now the money has never reached. Really this express account is stressing. You imagine I can't even access any bank person to help me.,1
2020,"I just don't know the reason u guys updated the app I have having problems ever since, Clear Cache,Clear data, uninstall and reinstall still facing different problems, The recent one was i tried to make a transfer and it said failed chat with us to get it resolved,I contacted ur Customer care online and the solution they could give was install and install, This app is not working properly since the update",2
2020,A very handy app,5
2020,Good but it sometimes doesn't work,4
2020,"What do I do when it keeps saying 'waiting for download'? This has been the case for weeks now and it does not download. I have uninstalled the app, updated my phone but yet, this upgraded system does not download on my phone.",1
2020,"The app constantly asks me to give it access to my contacts although I disabled this function in my settings and hit ""don't ask again"". Every time I open the app they ask me. This is not ok. Is it even legal? L'application me demande constamment de lui donner accès à mes contacts, même si j'ai supprimé cette fonction dans mes réglages et que j'ai cliqué sur ""ne plus demander"". Chaque fois que j'ouvre l'application on me le redemande. Ce n'est pas normal. Est ce que c'est légal ?",1
2020,Am seriously having issues while trying to log in after i deleted my own . now is been problem to me,5
2020,"Your network is too bad, please try and amend it,am tried of no network all the time",1
2020,good to capture,4
2020,Thos app is not working nor is it installing on my phone,1
2020,"I can't say anything about experience yet because I haven't even been given the chance I just downloaded the app about two hours ago? And I tried to register and when it got to the point of me receiving the code, it didn't come. I clicked resend more than twice to no avail. So I decided to start the registration again. But when I got the part of inputting my debit card details, it said my card had already been attached. I haven't received a code and I don't see a 'login' icon. HELP!!!!!!!!!",1
2020,Nice,5
2020,"I downloaded the app, fill in my card details, then my phone went off, so I switched on my phone,and fill in my card details again but they said my card has already been attached, please I need solution",3
2020,"I am unable to login with my Internet banking details, unfortunately there's no option for forgotten password or details. I wrote you people and email about 3 months ago but no response while you keep on sending me emails I don't need. It's about time I directed the emails to spam.",1
2020,Thanks for correcting the issues.. Good job,4
2020,Great,5
2020,"Grt apps but I can't use ma card,",4
2020,Very discouraging.,1
2020,Easy to use,4
2020,This new app is just so annoying. I can't access my account. What will I do? I am getting pissed off already...,1
2020,I cant download the app,1
2020,"I don't understand this new app, I sent money to someone since morning yet the person hasn't received alert and I have been debited since. Honestly this is the first time this ever occur. Eco bank what's going on?",3
2020,Too slow,1
2020,How can I put money using my ecobank mobile even though I do not have account with Ecobank bit I have created one using the mobile app. What is the way forward as to put money in that account?,3
2020,"C'est quasiment impossible de le mettre a Jour. C'est tres frustrant comme ca ete dit plus haut. Meme en desinstalant, c'est quasi impossible de reinstaller! Faites quelque chose car nous n'arrivont plus a Suivre nos transactions!",1
2020,Cool,3
2020,I just updated and it's asking for a verification code which I can't get since I'm not in Ghana atm and I'm using a foreign number. The activation options available are not helping either. Since it's just an update shouldn't it just let me login with my password? It's not like I'm now installing the app,2
2020,Fabulous,4
2020,This is very useless wats up with the service unavailable for days now,1
2020,Very slow in response,2
2020,Efficient app..,5
2020,😢😢😢😢,1
2020,Can't access my account,1
2020,100% Accuracy and good customer services.,5
2020,Splendid app,5
2020,It has been hard for me to access my account . Since I updated it. Now I been told to update again,1
2020,The app is easiest and fastest way for transactions,5
2020,"I can't access my account, it asked for my current pin , it keeps saying check request and try again",1
2020,Very difficult to download,1
2020,How can you say my profile is domant when have activated it?,1
2020,"This app is annoying, the transfer page is blank and i need to urgently make a transfer. I shouldn't have updated sef",1
2020,Plz include Escom unit purchase option in the app. Its very important.,5
2020,I like it so much,5
2020,Excellent app,5
2020,It's fast and easy to operate,5
2020,"Love this latest version. So, it's useful 💙",5
2020,Good,4
2020,"The display payment information is just too poor. U people should go and take a look at other banks',like First bank, GT babk etc and see how mature is it.",2
2020,"I made a transaction earlier,I've been debited but the money want sent. Please what's the problem?",2
2020,This app offers you satisfactory services. Kudos to Ecobank.,5
2020,Good,5
2020,I have been trying to download the ecobank mobile app since last three days ago to my new phone (Huawei 7yp) but it is very frustrating (not able to download). Can't even figure out the problem.,1
2020,"Initially I updated the old version but could not login successfully. I was a bit apprehensive and deleted the app. After some days, I reinstalled the new version and I was able to complete the registration process and processed transaction. The new app is very user friendly and helpful. Congratulations to Ecobank for this great feat.",5
2020,Please tell me how to work it,1
2020,"Wait, is it that ecobank is useless or the app developer is?? You force someone to update his app to this rubbish.. nothing is working in this app.. Everyone always complain about ecobank but I will say it my best and I have zenith and Gtb. Please fix this app.. before I personally block my account and take all my shares.. disappointed. When you say account details what do you want exactly?? Stop asking questions like scammer go straight to the point",1
2020,Better,5
2020,This most useless app so fer,1
2020,Rafiki doesn't work in the app and on the website,3
2020,Ok,5
2020,"Excellent design and functionality, but unfortunately, it is simply not reliable. Very frustrating. I've lost money for a few days due to failed transactions - and sometimes I need to send that money urgently. It's gotten to the point that I now transfer large chunk of my funds to MM at the beginning of the month, as a backup in case the app fails at some point (which seems to happen at least once a month). But even MM transfers don't always work. (Speaking of which, please add Airtel money.)",2
2020,"Please in God's name Ecobank please rectify this problem, I tried the app and it's telling me profile locked. I tried unlocking it and all I see is sucess continue since 2weeks now. Abeg solve this issue",1
2020,"Exceptional banking service. Kudos Ecobank, keep up your consistency on customer service.",5
2020,I've been trying to get my account activated for 48hours and it isn't working. I expect more from Ecobank and not this frustration I'm experiencing.,1
2020,Nonsense App. Ordinary to sign up is a problem.,1
2020,"the new update keeps showing me I no have internet connection while I do,and very stressful to used",1
2020,I have done what you ask me do still is not working at all i have sent the screen shot to your mail,2
2020,Wow,4
2020,I have more confidence in it,5
2020,So reliable,5
2020,Good,5
2020,Please consider the negative reviews of your customers for the last update you made on app and advise to downgrade to the previous version. It is frustruating to be unable to perform any transaction with the so called update you made. The worst one ever,1
2020,Good,5
2020,Fix your stupid app!!! Can't login,1
2020,For the past two weeks I have been trying to update my Ecobank Mobile app but the app cannot download,1
2020,Good,5
2020,"I can't access the app, I will receive a confirmation code if i insert the confirmation code it will not come rather it will show incorrect pin provided",1
2020,Wonderful,5
2020,Good,5
2020,Wow..... The update is now working very well and its truely and upgrade. Nice work,5
2020,Nice app but find it difficult to change from OTP mode to my PIN so as to start using it in any transaction I need.,4
2020,The issue has now been sorted.,4
2020,"At first it was hard to be installed. Men! The app is super cool, so fast and ........",5
2020,I love ECOBANK app!,5
2020,This is the worst Mobile App I've ever seen. Been trying to activate my account but it refused to go beyond ATM card information stage. And when I start all over it tells me my card has already been attached. Meanwhile I've been stuck here and the app assistance/help is useless as well.,1
2020,I opened express Account but nothing seems to work. Transactions failed. Their customer care number doesn't go thru. Very poor service delivery!,1
2020,"This new updated app is nonsense, i cant do anything on it, its telling me incorrect password and when i tried to reset my pin, its telling me no internet connection when my internet is actually on.i wish i never updated to it, its just frustrating",1
2020,"The app is not trust worthy. I used it to transfer money from my account to a mobile money account, a message came showing that the money has been sent, my balance reduced equally, but when I called the receiver, she had not received anything. Very frustrating!",1
2020,Cool,5
2020,"Older version far better than this new one. Unable to check my account balance or anything. After logging in my password, the feedback is only 'sorry try again later'",1
2020,"This is a waste of time and data, why this new ecobank mobile app is not working? And the ecobanpay with rafiki on messenger is not working too ?, I have updated this new Ecobank mobile App but i can't do anything with the App, to even check my acct balance, they keep telling me, sorry, we are unable to complete ur request at this moment, try again later, what's all this ? I don't like this New App at all oo,",1
2020,"The old one was smooth and comfortable but I updated few mins ago and it cant login again nor show me my details... What's kind of frustration is this and I really wanna do a business now.... This is not funny atall.... Please can you take me back to the old one cuz this one is full. Of. Frustration.. Workers already waiting for me, this exactly what makes me to. Change bank",1
2020,I can not do any transaction since i,5
2020,"The app keep saying we couldn't complete your profile set up, please try again later.",1
2020,It is three days l have been trying to use this app but with very frustrating experience. I key in the country but it keeps telling me to enter the country. I need to use this app for my banking. I am so disappointed as first timer.,1
2020,can you use this app to deposit,5
2020,GREAT,5
2020,Good!,4
2020,Ecobank App has been an amazing App and also it has make savings easier for us.,5
2020,Great service,5
2020,Very terrible app. I have struggled and struggled to gain access without success. Even when I updated the app.,1
2020,Very nice app. Easy to operate,5
2020,It has been rectified. Thanks,5
2020,"Its wonderful, ecobank mobile app is super",5
2020,it's good and the best,5
2020,There is something wrong with the new version you are talking about. I tried updating mine but didn't work. Ecobank needs to do something about this issue.,1
2020,Good experience,5
2020,Very Useless App..,1
2020,I can't use the app i don't get how to start using it since i updated my mobile app it so crazy it really giving problems please do something about the app 😫😫😫,1
2020,"Since i updated the lastest app i never have access to my account anymore , all i keep seeing is ""we are sorry your process will not be completed at the moment"", I've recived otp but still the app is not working,",1
2020,I enjoyed using this app,5
2020,"This app is worst have been unable to make use of it for the past one week now have sent several emails yet not working, after inserting my card details the response I got was! Sorry, this card has already been attached i can't proceed further",1
2020,Elxcllent,5
2020,"Please how can I go back to the previous app... this new one suck... I can't login, I cant make any transactions, this is frustrating",1
2020,"Great app ,but more needs to be done",2
2020,Good and reliable,5
2020,"I have tried to install and use this app. Instead of getting connected, i was locked out and was asked to visit your customer service. Why should I visit your customer service just for an upgrade of the app i have been using for years?",1
2020,"The app gives me wrong feedback for example when I send money to a mobile subscriber, I received a non delivery report and yet the money went through. Lost money twice by paying cash and via the app which was giving wrong feedback.",1
2020,Ecobank is great,5
2020,"Ecobank all una things na mumu and backward, I updated my Application and now I can't log in to my profile.",1
2020,app is not downloading. And the already existing app in my phone is not synchronizing any data that I may require,1
2020,Nice,5
2020,I ve a new issue i cant input my credit card details on my app saying my card details are incorrect ve tried 5 times now helppppp,1
2020,Good i say good,5
2020,"This app is some thing else,so fustrating i cant even log in my profile",1
2020,Ecobank so you guys know it will be this easy why punish us for almost two weeks with the upgrade. I was about giving up with you i told myself let me try it before deleting it to my gratest suprise it didn't take up to 2minutes so easy and lovely.....,5
2020,"Since the last update, I haven't been able to login. I keep getting ""we cannot process your request at the moment due internal system error. Please try again"" That's just plain terrible! CBN needs to start penalizing you guys for such acts... almost 2 months now. Even your Live Chat platform is just a front",1
2020,App is too slow- takes time to open and transacts,1
2020,"This app is not working please correct it.when I tap my password and tap on continue,a written will be shown that we could not find a record with details.",1
2020,"The former one is better, for the passed four days trying to activate new version but to no vail profile locked reset profile still having challanges",1
2020,this new app for eco mobile banking is not working i have tried to register since on Sunday and no progress. i need help,1
2020,Still can't request I have downloaded the news version,2
2020,Very easy to and convenient... It is the initial setup that is very technical,5
2020,Nice,2
2020,For three days now download of Ecobank mobile app could not be completed despite the fact that I have enough data,2
2020,"Cool update. Ps. I have a little concern here. It's awesome that before your balance will show you need to type in your pin. However, when you try to buy airtime, either for your self or for another. Your balance is very glare just under your account number WITHOUT requiring your pin. This I think does not keep your security tight enough. Otherwise everything is okay.",4
2020,I just can't register in this app..... They always said to me that they cannot load my profile just after I put my phone number,1
2020,"This mobile bank always hang all our money transfer to other banks(interbank) expecially to keystone bank. But the app. is very clear to understand, thanks.",2
2020,It eventually worked.,5
2020,"I don't like the app at all just wasting my data.i couldn't log in ,It just keep on saying my account is on OTP THAT I SHOULD CHANGE OR SET MY PASSWORD.and when i click on ok ,will not be able to",1
2020,Very useful app,4
2020,Great,4
2020,Can't download this app,1
2020,It is 2 months now that i've bought credit for my number and since then you took the Money and I received NOTHING. I've called the costumer CARE X TIMES but nothing. I WANT MY MONEY IMMEDIATELY BACK. AM IN SENEGAL.,1
2020,Good customer service.,5
2020,Very good.,5
2020,"This is very frustrating and annoying, had it being I knew I wouldn't have tried update it. The problem started when it stated that I shoul input my current pin it was unable to go further. I need to pay Bill's from my account . Kindly find solution to this problem. I have sent the screenshot along with mobile and account number. Victory at last!! Today 4th of June 2020 the app so much stress of going to ecobank office",1
2020,I have no money in the account thanks,3
2020,"It is good to use so all, come on board.",5
2020,Excellent,5
2020,"Very reasonable and reliable, i love it.",5
2020,Why many people are complain concerned this app.please try to fix the problem.,1
2020,Great,5
2020,I got an issue with my app cause i was having another persons ac number so i was spending his money when i saw i called the call center for them to help me with it they did but it didnt work cause the persons ac number was still on it together with mine so i was asked by the callcenter agent to uninstall and reinsatal the app since then i cant enter the app cause it tells me my ac is temporary locked i have called and called the call center they send me a reset but still same i cant entertheapp,1
2020,"Obviously this app is trash.. Please fix all profile bugs or simply revert everything to the previous version, its a total mess for my line of work. Also the ecobank service is really poor now, i tried recharging N500 which failed several times but became successful a day later forcing a recharge of N4500. I mean, who does that.???",1
2020,"I can't download the app, what is the problem?",1
2020,Great app,5
2020,Best app,3
2020,Great.,4
2020,"I just updated my app and now i can't even use it, it just shows a blank screen.. doesn't even recognize my PIN after switching to fingerprint",1
2020,Good! There is no mobile Money transfer with orange Guinea.,4
2020,Bad can't use without updating,1
2020,Good,5
2020,The experience with Ecobank now is wow! I love the mobile banking app. Its so useful!,5
2020,"I can't use it since i updated it, i don't understand why is like that",1
2020,"Easy to use, am enjoying it..",4
2020,"You new update lags so much, can you come up with a better one or revert to the previous patch???",1
2020,This new is not working.i can't send money outside ghana.i seriously prefer the old app before this new one.at least with that one you can send money outside ghana.what is ecobank really doing about it?and why is this taking time to be fix.and it seems that the problem is not only in ghana but in benin too cause my friends after getting the new app are facing the same issue.serious this app is no working properly and i'm tired of complaining about it. And serious im thinking leaving ecobank.,1
2020,Kudos to you. You app now is very good,4
2020,Simply convenient,4
2020,"Very good app. I like all the features, but I feel the fingerprint feature should be improve more. The app is mostly relying on the pass code too much",5
2020,"This app is just not working, the old app is better off. I can't update the new one. I have updated now i think it's ok..",3
2020,"This is killing for good three days now i cant use d upgraded app. It will show me select coutry n the place is blank, and other features will be telling me my network while my network is working. They should fix this cuz they are delaying my transactions haba!",1
2020,This app is not helping at all. I have tried creating a profile for countless times now and nothing seems to be shifting. Please consider changing its configurations.,1
2020,good app,5
2020,so good,5
2020,I find it difficult to register..the confidential code pin they asked to input ar not working...pls i need help,2
2020,"The app said,my account has registered on otp ,and i really don't have the password to the otp,can you help me with the reset",4
2020,Excellent,5
2020,I made a previous post to complain cos couldnt access my account since i tried to upgrade..and it refuse to open further. But it has been resolved less than hour after i complained here thanks eco bank!!!!,5
2020,After series of trial to create my profile which always get stuck at proceed to migrate. Now the message I got is that my profile has been locked. Very frustrating please help,1
2020,Very efficient and safe,5
2020,Is now working fine i tried it early morning by 5am it was activated now it working fine,4
2020,"This app changed my life. It makes things easier for me.My only problem with this app is about the rapid transfer, it hasn't been working for a while and I don't understand why the problem can't be solved?",5
2020,Smooth running!,5
2020,Okay,5
2020,Pretty cool so far has never disappointed me..,4
2020,My pin code is incorrect why? However i put the correct pin.,1
2020,My account name on the app is wrong. I think my account has been mistakenly swapped,1
2020,This is more of a complaint than a review since I didn't know how to reach your customer service. I have an Ecobank Benin account and I'm trying to login from Ghana with my Benin number on roaming. For some reason I can't receive the verification code on my phone. I can receive text messages on the phone number just well.,5
2020,"Please help my mobile banking app, it has been expired, and downloaded a new one in play store, is not working",5
2020,I deleted it immediately after entering the confirmation code and it failed,1
2020,Good,2
2020,Even is below one and is not useful,1
2020,"In fact the inability to configure or link up with this new app is weakning. Since past one week I've trying to configure. It kept asking ENTER CURRENT PIN, which I tried entering the pin I used before the new app, it couldn't take it. Please what's the current pin? How do I know or get it?",1
2020,"you make payments and they don't go through and you get the same templated response of ""we've forwarded your complaint etc etc"" and nothing gets done. DON'T DOWNLOAD THIS APP if you can't cope with such stress. it started out fine but it has gotten worse! UPDATE: Probably the best Banking app on the market. Good job.",4
2020,I hardly goes to the bank thanks you this app,5
2020,The app is fairly ok compare to the way it use to be.,3
2020,"Honestly,am so disappointed 😞with You guys ...This app was very good at initial stage not until this update of a thing came on board.And I updated mind since on the 18th of last month when its keep on shows update to the new version which I did, only for me not to have access again its keep on showing MIGRATE TO PROCEED. Now I can't make any transfer since then till date. I hate this App with passion😡😡😡 I really regrated why I updated this app. 🤦💔",1
2020,"i hate this application, I dont like this development, its always fail to activate my account,",5
2020,Great,5
2020,Good,5
2020,Even the new update is still saying the same thing.,1
2020,cool,5
2020,"This app is not helpful at all... The old app is 100% better. I have been trying to log in with my pin since morning, all to no avail. It's not even showing my balance, talk more of statement",1
2020,Nice,5
2020,Ok,3
2020,"Not pleasant and please Ecobank, stop apologizing and work on the problem. The apologies don't come out sincere to me.",1
2020,Excellent,4
2020,"Please I really don't understand what's wrong with this Ecobank Mobile App oooo. I want to make a transfer to someone and I was told that the app needs to be updated, which I did then lemme transfer they're now telling me that is dormant I should reactivate. But since then I have been trying to reactivate it and is not working. Hmm am tired of this bank oooo.",1
2020,"I can't register,i have tried severily. What is the problem ecobank,should i close my account for another bank?",1
2020,Smart nd latest,5
2020,Awesome,5
2020,Hi can nt find the mobile app banking the new version at my play store only old one 2.9 and is not working,1
2020,I can't update my mobile banking app,3
2020,What is wrong with you peoples app everytime there is an upgrade. Too bad other banks makes it easy for themselves and their customers but Ecobank is always problematic,1
2020,Very poor,1
2020,"I have had a bad experience with this app. I think it needs a relook. It has been almost two months trying to activate the app. Right now it's saying proceed migrate, wn you say OK that's it. I think it's the worst mobile banking app.",1
2020,What kind of useless app is this ? This is waste of time and its irritating . I want to give it zero star,1
2020,"Very pathetic. I've been unable to login since last week, tried uninstalling and reinstalling but all in vain.Your clients are complaining all over. Do something about it",1
2020,Coolest app ever,5
2020,Good,5
2020,"Why fix something that is not broken? The old app was working fine and serving those of us in areas without Ecobank ATM's. Then you drop this useless update. Why the rush? You tried it last year and it didn't work and had to revert to the old version. Now some of us have to rely on other bank's ATM's for which we pay 6ghc for every transaction and the maximum you can withdraw is 1, 000ghc. Why are you making life unbearable for us? I have called the call center so many times and had no solution.",1
2020,"I have been trying for the past 2 weeks now, to activate this new app is not opening,too bad Eco bank",1
2020,"Asked me to update, I did and it didn't work until I gave up. A week later I tried, only to find out it's no longer working that there's an update the so I should update again.",1
2020,"Dear eco Bank. How long can people complain before you di something about this App. I haven't been able to complete my registration over 1week of trying to. I have seen many people review complaining the same thing about the app you you tell them is to send a mail. Please how many reviews or how many mail will people get before you can fixed this App? (Y did you bring the App out for the customers to use while it's not been ok in the first place?). Please, I need to do transactions. ASAP",1
2020,Most terrible banking app. Regret updating. You guys did a very terrible job,1
2020,"This app is not working, refuses to update even after creating so much space",1
2020,My own case is different o my ATM expired and the phone i was using for the old app have some little problem now i got a new phone and i just got new ATM card and i also update the app the reply i got was the app is domat i am trying to follow the instructions given to me for the past few weeks all i got is that they have little internet problem that i should try later it almost three weeks now please if there is any help i need ooo,2
2020,"Stressful, cant rely on it in emergency cases which is why I installed it. How is it the only app in my phone without connectivity?",1
2020,Have been trying to download the since morning buh to no avail pls u should revert to the old app else u r gonna loose customer.,1
2020,Very useful.,5
2020,I'm stranded right now because I updated this app... Worst bank app ever,1
2020,Very poor. The upgrade is worse. Retrieve former version. Its the worse banking app,1
2020,This app is not working at all. I been trying for more than a month and i could't get through after given them all the information they requested they will said succeful but nothing,1
2020,Initially I was having problems with the old version. But this new version is good and fast.,5
2020,"I have been trying to open this app for some days now, it is just not moving. It seems stuck or not moving, I don't understand it.",1
2020,"The old app is far better,i can't access anything it always shows me proceed to migrate.",1
2020,Very good,5
2020,I cant use my mobile app it keeps telling me migrate to proceed.pls what can i do nxt,3
2020,"This app is not helping matter,why ia it that one has to stress him self for no reason...instead of getting more ease with d new version but the reverse is the case...am fed up completely.",1
2020,Its safe and secured,4
2020,The new update leaves a lot to be desired. I've seen several other complains about it. FIX IT PLEASE. I can't even do a transfer. A lot of inconvenience.,1
2020,The best of all 👍,5
2020,Excellent,5
2020,"There is one thing I don't like from this application, Proceed to Migrate",1
2020,Very useful app.,5
2020,Super cool 😎,5
2020,Good,5
2020,this app is actually useless. it keeps telling me proceed to migrate since I upgraded to the new version,1
2020,"I've been trying to download the ecobank app but can't complete it. After series of attempts, was told 'this card has been attached'",1
2020,I am experiencing issues with the app. My fingerprint option stopped showing up. Now I enter my pin and it tells me it's incorrect,1
2020,Best services,5
2020,Good,5
2020,"Highly annoying app,please you guys should do something about this because it's really frustrating,i prefer the old app to the new one..thanks",1
2020,Useful,5
2020,Great app it helps a lot. I can't even remember the last time I visited the banking hall I love the services of the app,4
2020,Its servies are good.,4
2020,"THE NEW UPDATE 4.1.0 IS A NIGHTMARE !!! You simply can't do nothing. When you make a transaction, It Deducts and tells you it failed without REFUNDING! Same happens when you try to create a virtual Card And Gift it because transactions won't work. That's BADD!!!! FIX IT ASAP Y'all FIX IT!! Cos I can't do NOTHING !!! Wait a minute, Do you Even Test the App To See if It all good before Publishing ? I'd bet you don't.. GOD AM SOO ANGRY RIGHT NOW!!!!",1
2020,"What is all this? Can't update, keeps saying proceed to migrate. Pls attend to me, i have a lot to do",1
2020,This is a complete disaster. You cant do anything with this new app. Who advice you guys to do an upgrade in the first place?,1
2020,We've been asked to update the ecobank mobile app. I have been trying to do so over the last one hour and it's not working. Without the update one is unable to make a transaction. Can we not go 3 straight months without having a problem with this app?,4
2020,"The app is not responsive after installation/update. Kept telling you to proceed to migrate after you enter the current PIN without success. After rolling and rolling and rolling,it will just stall. Very frustrating and I am thinking of deleting it.",1
2020,Awesome app,5
2020,"You had a nice app, but you ruined it all. I hate this update, I can't check my account balance or even buy airtime. I'm so pissed.",1
2020,Disappoints some times.,3
2020,Best app ever,4
2020,Awful and not encouraging,1
2020,"Very poor, Not working, does not require a single star. I will be glad if I could remove the one star I rated this app",1
2020,Good,5
2020,"Worst app ever. Got locked out of my profile when i tried to upgrade to this app. Countless phone calls, emails and office visits have not resolved the issue. The tech support for the app is clueless. One star is extremely generous, the app does not deserve any star at all. Can't believe that 4 months later this app is still utterly and completely useless. Still can't sign in, still tells me that profile is temporary locked, and customer service is as previously clueless on how to help.",1
2020,"This app is totally nonsense. One cannot do transfer again, always pending... Pls fix it before it is too late. Very annoying",1
2020,"Please can you look into the upgraded app? I have tirelessly tried to open my profile. I had the old app but it requested that I upgrade which I did after uninstalling the old app. Right now, it's even generating activation pin but it gets stuck when it shows enter pin, I enter the activation pin and it stops at proceed to migrate. Please what can I do? I'm getting tired already and it's wasting my time. Please can I be told what to do asap? Ive also cleared cache and data, but its not working.",1
2020,"Even since I updated the app, it has been giving me problem, unable to login. Pls what will i do about that?",5
2020,"After updating, I have been unable to use this app for any transaction, infact I'm still struggling to register",1
2020,After updating to this newer version i havent been able to sign up. I'm always told to enter country even after entering it severally. It really sucks!,1
2020,Very useful,5
2020,"It's not working! Why shut me out from the previous version that was still trying before, now i can't even access my account again. Always stopping at the code point and that's all. What is going on here econank😭😭",1
2020,Good,4
2020,"This new app is a joke! I thought updates are better. Una for leave the old one abeg. I cant refresh my account. cant make transfer, it keeps saying that i should check my network when actually my network is perfect. I cant make transfer. Nothing works!!! Your developers should be sacked! Please fix or give us the old app. If this continues i will stop using this bank!",1
2020,"Its working at all, please try to work on it.",1
2020,I tried severally but couldn't find it easy to get the new version done. Very sad and discouraging.,1
2020,Very good,5
2020,Awesome,5
2020,Excellent,5
2020,Is good,5
2020,Did you really need to change this app again!? It was perfectly working now you need to pray and believe in miracles 1before you try it out.,1
2020,Good,4
2020,Second update has rectified activation issues,4
2020,This app is lovely!,5
2020,I uninstall just 2minutes after. The app is not just it at all.,1
2020,"good evening. please what kind of version is this? was asked to update,did as i was told then filliing in my details,they said the session is over that i have to start afresh. okay, tried starting afresh and its now telliing me the card has been taken. don't ask me to screen shot any problem because i can't screenshot a pop up message that disappears almost immediately and this version is problem itself.",1
2020,"I prefer the other banking app to this updated one , this is the worse banking app i hv ever seen , everything about it is very annoying 😠 Ecobank do smtin about this 😣 . The 1 star isnt even deserving",1
2020,Great banking,5
2020,Going to have to drop my initial rating. The app keeps telling me t check my internet connection even when I have a strong internet connection.,2
2020,Nice app,4
2020,"App Not Still ok on Tecno LA7 Pouvior I tried to Login in to my existing acct after update...hang at ""Proceed to Migrate"" it cant go beyond this stage.",2
2020,Good banking app,5
2020,"My encounter with this app is a bad one. I was not aware that if e token expires before being served you have to suffer the consequence for one month and the customer care will only tell you each time you go send us email which they don't open and act upon. Let this problem be sorted but count me out of ecobank customer's. Please tell your bad part of the app. Obviously, you obsessed with the good part of it.",1
2020,One of the best bank app now,4
2020,Great experience,5
2020,Able to monitor my account and keep track of transactions,5
2020,"Am dissapointed with this new App, i can't even login please do something about it.",1
2020,Is very good app best ever...one problem sometimes if u send money through ur momo to ur bank account it always keep long before u will get ur Money u guys should work on it pls...but is even good app thanks,4
2020,Great app,5
2020,Better than yesterday. Improved and easy navigation.,4
2020,Finding it difficult to use my app now,5
2020,Super,5
2020,"This new Eco Bank app is simply wow! To me it's user friendly, self explanatory and fast. Love the details on transaction history and the appearance of the homepage. One thing though, would love it if one could get a screen shot or a print of individual transactions as before. Maybe it does this already, don't know. Still working my way around it. All on all, I love this. A very good improvement on the last. Kudos!",4
2020,Please the older version is far better than the updated one. App accessibility is very difficult and annoying.,1
2020,Exceptional,5
2020,"Was really hoping that by updating this app, I'll get better experience with ur mobile banking, didn't know it was gonna be the end. Can't even activate or register the app. And b4 u ask me to communicate my challenges, know that I already did and got no response. Pls do well to work on your mobile app and customer service b4 u loose the ones u have already.",1
2020,Useless app.,1
2020,perfect for the elderly and convenient,5
2020,Gooooood,5
2020,Simply Great,5
2020,Helpful,3
2020,I like using Ecobank mobile because of Express Cash and Transfer .,5
2020,The version of this app is annoying and fustrating after downloading it i tried to login and when i put my pin it said proceed to migrate and didnt show any other button so how am i supposed to proceed to migrate and dont even get me started on how slow it is to get your verification pin Like for real you all need to fix whatever is wrong with this updated version,1
2020,Poor performances,2
2020,It was great app.,5
2020,Nice app,1
2020,Excellent,5
2020,Does this update means no more transfers? Everything is failed,1
2020,Very good service,5
2020,Great,5
2020,I made the mistake of updating.Now it won't let me even open the acc.Says add pin then says something else.Im so annoyed.I need this acc today,1
2020,Network poor,5
2020,Error everytime up till now i could not activate the app please work on this app,5
2020,Satisfait,5
2020,Kul,1
2020,Very interested,5
2020,Its useful,5
2020,The App doesnt send verification code even the call service is not working.. I cant seem to create a mobile profile as the App cant verify my phone number.,1
2020,Gross🐮🐮🐮,1
2020,Good,5
2020,Very good,4
2020,Great,5
2020,Okay,4
2020,"the ecobank app is very slow ,u might av done the transaction but at the last stage there will be a problem the situation is so annoying and seems unnecessary but the app is really helpful to me instead of me going to the bank for transfer .",3
2020,Good application.,4
2020,Couldn't activate my mobile app,1
2020,Bad,3
2020,Very helpful app,4
2020,This app keeps on giving an error. I have downloaded the latest version but it keeps on promting me to get the latest version. I even visited the branch and they promised me by 30/05/2020 all will be okay. But nothing has changed. Am contemplating changing with my family if this thing persists.,1
2020,Very nice,5
2020,I enjoy. It,5
2020,"After updating my bank app, for more than a week now I can't activate the app. I have sent the error screen shot not even a single line of words as reply from the review team",5
2020,I can't access the app the registration process is so annoying,1
2020,"I cant sign in i keep getting the message 'proceed to migrate' i m fed up, i did not ask for an upgrade!!!",1
2020,Excellent,5
2020,"This new update is a scrap! It really works like an older version compared to the first one. One new feature that I longed for, the ability to fetch details of mobile money user you're sending money to, has been added but does not work. Every now and then, I'm being asked to update, and today for the past two hours that I'm trying to update, it gets to a certain percentage and says update cannot be completed!! TOOOOO BAD!",1
2020,Excellent,5
2020,"This app is something else. I believe something is wrong with its configuration. From 28 may i haven't been able to create a profile. The process of creating a profile just won't be completed it will just end where it says (proceed to migrate) when you enter ""ok"" thats the end of the matter. I have wasted so much bundles trying to activate this app and imagine the costs this lockdown period. I really urge the bank to change it as soon as yesterday even revert to the old app might be better",1
2020,Excellent,5
2020,"Honestly, I think the app size is too big and something should be done about that. There's also the issue of me getting invalid PIN about 7 times before it finally works. I installed it and uninstalled the next 2 hours.",1
2020,"Good day, Please I have been trying to complete my registration for the aforementioned and I keep getting this message ""proceed to migrate"" even when I have input my pin a hundred times over! It's just an endless loop. I have done all that the customer service agents have told me to do: uninstall and reinstall; clear cache; clear data; to no avail. My phone is TECNO Pouvoir 2 la7, android version 8.1. Please help, I need to do a transaction ASAP.",1
2020,Best,5
2020,The best and easy online banking services,5
2020,"Since i updated this app, i havent move past ""enter current pin"". It just says ""Ok to proceed"" without any action. Please help.",2
2020,Vry good,5
2020,Used to be good years back. Unbelievably frustrating to use now for a modern trans West African bank.,3
2020,Am yet to see the app properly,5
2020,It is too heavy to download,2
2020,Easy to use,3
2020,Great,4
2020,Great,5
2020,Good,5
2020,Brilliant app,5
2020,Great and fast.,5
2020,Ok,5
2020,Can not open the app,2
2020,Usefull app,4
2020,Poor app ......am beginning to get bored with this bank.........will redraw all my money and go to a different bank .........because of cheat you people don't use redrawal form anymore .......we re using the apps to transact too....you ve make is worst.......you want us to come check books and ATMs so that you will deduct us ryt.....,1
2020,Very efficient,5
2020,Excellent,5
2020,Very terrible. I have lost access to my ecobank account. The old app was much better and smoother. This just made everything worse.,1
2020,Satisfactory,5
2020,Since i updated my app i have been having problems with logging in . it keeps telling me tempoary lock . please help me out .,1
2020,"Its really difficult to log in to my account, i prefer the old version please, this version is not working at all,",1
2020,Good,5
2020,good,5
2020,The new version is really poor in my iPhone,1
2020,I think is fast and easy,5
2020,I love the app. Its easy to use,5
2020,"Hannatu Odemuyiwa, This new app is very useless, it does not work at all, the old app is far better than this, i can't make any transfer with this app. After updating to the new app, it keep on telling me to enter pin, proceed, that is the end, no more, i can't proceed, infact it is invalid, disapponting and useless. Its not working at all",1
2020,It is very easy to use,5
2020,Good but virtual card doesn't work... Really need that sorted,3
2020,Very good,5
2020,You've debited my account as I was trying to make a transaction to my momo account. Money has been debited but there is no reflection in my mobile money account. Please do something about it. Thank you.,3
2020,This new version just started working now on my phone and i was able to complete the process and is prefect...if you are having issues just update the app again.,5
2020,It's very convenient to use,5
2020,"Ecobank what did i do to u to deserve this kind of stress, you shd hv alow me to continue with that old version i wasn't complaining but you just wake within a second and spoil everything, for how long should i keep up with this, first it was process to migrate, next your setting is at OTP, next we can't found your profile, now is down the latest app and i deed it yet it all in vain, what is going on, you might not really know what you have cost me but i wish u fix this before it get out of hand",1
2020,"I used to be happy with Ecobank Kenya but the bank has gone into the bottom of the septic since Covid-19 came to Africa. Now in this age where we are to go cashless, I'm driving the full length of my town to reach an ATM that barely works to get possibly contaminated cash because I followed nightmarish advice to delete my old app and download this new one. How can a corporation release an app that is catastrophically NOT WORKING to millions of customers? It makes zero sense.",1
2020,Upgrade comes with a very beautiful user friendly interface... easy to use,4
2020,Makes transactions very easy,5
2020,Good app.,4
2020,L'application fonctionne correctement à nouveau. Je retiens la dernière étoile pour vois cela va durer,4
2020,Helps easy access to whatever you require. Thanks a lot,5
2020,Worse bank Ever !! Worse Bank app Ever !! Eco bank sucks 😠😠,1
2020,Very nice keep up,5
2020,"A new rating from me, finally was able to access my mobile app after the new upgrade, i will give you guys 5star now, but please such errors and mistake shouldn't be happening to avoid loss of customer. I sincerely went to the bank to withdraw all my money to send to another bank, but the crowd i met at the bank, i couldnt proceed.",5
2020,worst app in my phone,1
2020,Great. Easy to use. Efficient too.,5
2020,Cannot proceed to create profile. This app is very poor. I need back the formal app,1
2020,This app is not encouraging at all. Getting it started is not easy too...,1
2020,Very excellent,5
2020,"Momo transfers from the app sometimes get stuck. Transaction seems to be completed but It hangs and stays under review and never get successful. Apart from that, it's all good for me. Thanks Kokou",5
2020,The truth of the matter is you people don't know the reason why we are downloading the app you think somebody want to come and waste time in the bank that's why is downloading your app after downloading it you are wrong we don't have time to come and wait in the bank that's always download the app you come and spend more than 30 minutes in the bank just activated mobile app which other banks I didn't go to school but I can still activate them in my house behave yourself especially,1
2020,Great,5
2020,Very convenient to use,5
2020,This new app is very very unreliable...the old was was not even good but still manageable.. can u imagine I updated to the new app and now I cant even log in😏🙄,1
2020,Okay,3
2020,It is a useless app. Made me miss important transactions,1
2020,"Good app. Keep it up. And improve on the it, by providing more information on the balance or statement",4
2020,Saaa as a is as as zS A As ZAz,1
2020,"Don't understand this app. It will ask of sent pin and after then to proceed will be difficult, can't transact since last month. All my customers are complaining of their money. They are telling me to download the latest app which I've downloaded before.",1
2020,I'm meant to give this app 0 star.... I have been trying to transfer all through today after upgrading the app version and it's not going through...,1
2020,"Since i upgraded my app, ive not been able to transfer money to other bank",2
2020,Good so far,3
2020,"This is scary, pls let's be carefully, could it be a sign of bankruptcy. Never imagined this app Will misbehave. I can't download the app now",1
2020,Unreliable,2
2020,Great app easy to use,5
2020,"The app is working now, yet you guys are requesting for updating of this new app that work by fasting and prayer. Hope this new updating will not affect this app again? Eco bank you guys are coming up now.",4
2020,I like Ecobank,5
2020,The old app was better than new one. Always connection failed. You guys should do something about it.,2
2020,Great app.. Easy to use and mostly reliable,5
2020,"I deleted the previous review because all complaints have been heard, taken into account and all bugs and errors fixed. The app is in a perfect working condition now.",4
2020,Sometimes difficult to opem and operate,3
2020,Excellent app,5
2020,Very goo,5
2020,After updating I've been barely able to make any transfer. It's frustrating. The previous version was miles better. Who decided to make an updated version when one version was already working just fine?!.,1
2020,Very easy to use and convenient,5
2020,Disappointed at the instability of the app with respect to MoMo payments. But good for the security surrounding cash handling.,5
2020,Very disturbed,2
2020,App is always down. Not reliable in times of need.,1
2020,great,5
2020,It's convient,4
2020,I am unable to access this new update. It kept on saying proceed to migrate and nothing happens. This app was not checked well before going public. Please check it out.,1
2020,Very easy to use and helps a lot,2
2020,Great,5
2020,I updated my app and ever since the update anytime to login I'm told the app can't recognize my details and i can't do any transaction anymore.Any help,3
2020,This app is just useless and a waste of data.You install the app and you can't activate it??? It just keeps recycling .Veey frustrating and annoying.,5
2020,Excellent app people need to use this app to appreciate its uniqueness!,5
2020,"Good morning/sir, please this Ecoapp is open directly you don't put pine and account number before opening it. Like putting your account number and pin. Please you people should do something about the app.",1
2020,The app is very slow,1
2020,"Nice app, but I update now not working, really don't understand, really feel bad, no proper reply, uninstall and install again, but nothing happened, even went to the Main branch in Conakry, they dont know anything, very very poor customer service,",1
2020,Now it's ok! Thanks,3
2020,"Why is it dat hv been using my app before nd it time to update d latest version nd all i could receive is wrong password , proceed to migrate, what is d problem with d new app . Can sumbody assit with d problem here",1
2020,Excellent services.,4
2020,"Since i updated to new version, i couldn't open it, when i reached at the point ""insert your current pin"" and if i typed my current pin it will not open, keeps showing me ""progress to commence"". What do i do?",1
2020,The previous one i downloaded keeps stopping when it about sending me the code,1
2020,I uninstalled the older version and downloaded this one which as far as I can tell doesn't work. For the last three days I've been trying to verify my number but it always fails. Let me know if I'm doing something wrong because it seems very straightforward and has become a headache.,1
2020,Excellent,5
2020,I am disappointed and irritated by this app. The problem is general. Please find a general solution to the problem. The respond here is as ineptitude as the quality of your customer service unit in the bank..I am tired of sending several screen shot without response.,1
2020,Awesome!,5
2020,Absolute trash......did u even the app yourself or you just pushed an update Can't even get through past the pin screen come on we are in lockdown and we need to transact Do something about this,1
2020,"This' is so horrible.. I have an emergency, and I can't access mobile money transfer with this new updated app... Kindly do something",1
2020,The most useless app have ever seen...nothing is working. I hate ecobank. Next week i must transfer all my cash to a new bank..rubbish,1
2020,Haaaaa..I regret to update this application since 4days ago I can't even send money even self I wanted to send it through ecobank code still the same...,1
2020,Please why is the latest version of Ecobank mobile app so DIFFICULT to setup?? I need to pay for gotv subscription for almost 2 days now using my banking app and I can't even proceed to the next process all day. I sent an email already and i even called Eco bank costumer care and wasted a whole lot of credit just to get an answer and I still cannot be satisfied,1
2020,Hello I've not been able to access my account after updating the app. I enter my current password but proceed to migrate has never been possible. And i want to do a transaction urgently. Kindly help me out,1
2020,I open into my mobile app and they said my profile is locked... I need help!! Thanks,2
2020,This update now works perfectly well. Thank you developer,4
2020,Kkk,5
2020,Really good,5
2020,Horrible! Still struggling to figure it out,1
2020,"Most time no good service,u trying pls work on ur network.thanks",4
2020,The new update gets stucked at pin stage. I shouldn't have updated honestly,1
2020,Very fast and reliable,5
2020,This version is a whole mess... for the past one week I have not been able to sign into my account. Still trying up to date but nothing positive,1
2020,"The app is not working. Stuck at ""proceed to migrate"". Please this needs to be resolved urgently",1
2020,Pls you people should do something about this appp is very usless.the formal one is better than this one pls.,1
2020,The app is making me hate the bank cos i cant use it at all. Pls management should look into it.,1
2020,"Since yesterday i have been trying to update to the new app, all to no avail...plz what is the meaning of ""migrate to proceed""",1
2020,I dont have access to my account balance why,4
2020,Good,2
2020,"Very good and easy to operate, very simple as ABC.",5
2020,I am now worried that the ECOBANK APP i had was working and suddenly the new one is STUCK on proceed to Migrate Even the USSD delays in transactioon and fails alot Please whats happening to ECK bank?,1
2020,its says enter current pin to proceed but after I enter the pin the page keeps still,1
2020,Not satisfied,1
2020,"Thrashy App Update. The App is stuck on ""Proceed to migrate screen""",1
2020,I regards upgrading d former one. This is not right trying to do transactions but unable,1
2020,Its really a terrible experience. Ecobank new app has locked me up for complete 9 days to date. I Sent 4 different emails to seek for help but to avail. How I wish they revert to their old app since they are not ready for the update. At Last am able to update my the app. Thanks.,1
2020,I honestly am dissappointed downloading this app which won't move past the point of requesting that one gives his/her code. This is most frustruating and highy disappointing. And to think that the old app wont work.,1
2020,"Really disappointed with this service over the last 3 days, can't access my account,",1
2020,Gud,4
2020,"This app is not funtioning, since i upgraded it not connecting",1
2020,For goodness sake what kind of unnecessary stress is this Ecobank. The old version of this app has been working well. Why do you guys asked me to switch to the latest when you knew it's not working!,1
2020,This app is frustrating. A big disappointment,1
2020,"Upgrading this app is an effort in futility, ecobank what is wrong with you people? Knowing fully well that it is difficult for people to use the banking hall this days yet u give shabby services online",1
2020,"I regret updating because the process of activating the new one failed to complete, sometimes its OTP another its simply not going through. It appears you did not do your trial and research well before going public, now it's frustrating transaction.. It is so sad because i never asked for update i was using the old App without issues.",1
2020,I can't even log on to the app. It keep saying proceed to migrate after entering my pin.,1
2020,Good and fast,4
2020,Annoying,1
2020,I can't login have tried more than ten times today. Please what is the meaning of the new update if we can login,1
2020,Good,3
2020,"Unable to make use of the app, I even uninstalled it and reinstall it again.... still not going through. At first I thought it was network, please, the app should have been tested before they send the upgrade out.",1
2020,I regret ever upgrading this app..i can't even have access to my account you guys are something else,1
2020,"This app sucks. Gosh I don't know why I updated it in the first place, I can't even access my account again",1
2020,I just updated my App now I can't login am from Nigeria and I need this App to start working please,1
2020,Pourquoi ça calle au niveau du code pin,2
2020,"This is horrible,endless upgrading and consuming datas without result,",1
2020,Seriously you can't imagine how difficult it is to get started after installing the new app. Infact i have tried more than 10x getting this app started to no available it keeps telling me that the can't get my profile imformations that i should try again later. At this point am tired,1
2020,Why don't you people ever have just a little respect for your customers? You produced an update without even checking if it would work. It's telling me cannot setup profile. What is next pls?,1
2020,You sent me a note that my previous app has expired now I uninstalled it to download the latest version I didn't know is the worst mistake I just did I can't log into the new app after downloading it twice please if you know that your tired of your services let us know in time.,1
2020,Am blaming myself for updating this app. Have been trying to update my profile since almost two hours now. Please do something about this .,1
2020,Why is this app disappointing like this. I can't even activate it,1
2020,"Kindly assist urgently, I am unable to proceed on the update of this Mobile App with this error message ""Please check request and try again"" and this has been same message since I started to update.",1
2020,The App works perfectly well now. Thanks for this update.,4
2020,Can't access your account after the update. I'd advice people against updating their apps,1
2020,It's terrible u just update now and I can't access my account again so if I was stranded you guys will do this.... I'm going to withdraw my money and close down Eco account its trash,1
2020,Bring back the old app. Using this version is so much irritating. Nothing works.,1
2020,"This is the worst bank app ever. I'm closing my account with you by God's Grace, you have no idea how much you people have cost me in this lockdown, stupid bank😡",1
2020,I was asked to update. I have done that and now i cant access the app anymore..pls give us the former one,1
2020,I complained about inability to access the app after sending OTP since 2 months ago when I upgraded and yet nothing was done. I had to beg a staff to send me the old version which i seamlessly used until it prompted me of its expiry date today. I reluctantly upgraded considering past experience & now It keeps telling me my profile cannot be set up at the moment. I am not surprised. I will withdraw all of my money on Monday & go back to my GTB account.,1
2020,"You will hardly find an app that's as useless and non-functional like this... Like Ecobank is in some sort of competition to be the most difficult bank to bank with. It has been stuck on migrate, the last time it happend, went to one of your branches and they couldnt fix it but refer me to reinstall the older version. Now you shoving a frustrating app down everyone's throat. I will wait until today for this nonsense to be fixed or i'm done with Eco, and so help me God, i won't go alone.",1
2020,"Since i upgraded the app, i have not been able to do anything with it. I can't even go beyond inputting my phone number and country selection... it's useless",1
2020,Is good too use,5
2020,My account is no more load status,1
2020,"Do u guys need to frustrate ur customers with ordinary App, Eco bank is so awkward u guys need to upgrade, in this time and new age, someone will update to worst experience mtcheeew, I can't even assess my app again features not working.",1
2020,"Bonjour  La nouvelle mise à jour de l'application ne reconnais pas mon mot de passe J'ai essayé de le réinstaller en utilisant ma carte de crédit, j'ai rentré toutes les informations et après avoir lancer ça tourne et me dit ''Succès ''sans me montrer le champ ou je vais insérer le nouveau mot de passe et tout reste comme tel. Et le scannage de la carte aussi marche pas .Répondez moi ici car vous le faites jamais quand vous dites de vous envoyer nos contact par mail.",1
2020,I have been trying to update my ecobank mobile banking since morning but to no avail. can you please retify this i want to transfer money to someone since,1
2020,Please ECOBANK this app update has paralysed my financial activities. It does not connect even when internet connection is available. Please I need serious help,1
2020,"If ecobank don't rectify this disfunctional ecobank mobile app by Tuesday 2nd June,2020 I will close my account and that of the cooperative I belong with your bank. Charting with you did not help neither the call received from your customer care unit. You have stranded me of cash since 24th May,2020 and disrupted all transactions to be made by me. Treat as urgent or you will pay for damages",1
2020,"Ecobank and their services, most especially this God forsaken app are playing with my time, data and energy. They thought its a child play for ome to download an app. I have been trying to activate the app for more than two weeks now after a successful update on this app. I have uninstalled and reinstalled severally but still not working. You guys are not ready yet.",1
2020,This app is a real flop. Are you telling me I cannot have access to my money because of some inconsistencies in your app??,1
2020,Good E bam,5
2020,No problem so far,1
2020,The updated app sucks. You can't proceed to access your dashboard. What's all these?,1
2020,Good app and very useful,3
2020,Not working,2
2020,Am having problem accessing the app. I just upgraded from the old version and i cant access my account.,1
2020,"Honestly i regret upgrading to this damn new version, it just got super annoying and i can't even login with my previous pin. Giving you guys One star annoys me too, half could have be better. FIX YOUR APP PLEASE!!!",1
2020,"It's a useless update honestly and I don't know why you guys decided to make it mandatory. I was conveniently enjoying the older version than this fanciful nonsense you guys updated. Guys don't download it's just fancy at its best, it doesn't get the job done. Even when you lay a complain they can't act swiftly on the updates and bug fixes. I don't know why am still banking with these guys honestly. Fix the damn problem with the App bcz everything is wrong with it. I can't even do transfer",2
2020,This app sucks,1
2020,"This is rubbish I don't understand what is wrong with eco Bank, you should please fixed the problem as soon as possible! I updated the app and I regretted doing so! So frustrating",1
2020,"This is not an update rather a downgrade as all reviews suggest, I wish the management will act promptly to minimise the damage caused to thier customers. An regreting keeping my money at this trying time...",1
2020,Please you all should fix the new app before taking off the old one tomorrow. I lost a huge business deal yesterday because I couldn't access my mobile app after the upgrade. I beg you to fix this before you loose customers.,1
2020,Very Good,5
2020,Upgrading this app was a big mistake for me....I don't think I'll ever do mobile banking with Eco bank because it's not reliable,1
2020,"Good UI but responsiveness is slow and lags, more work needs be done",3
2020,"I think this new Mobile App is a deliberate ploy to punish customers and also to keep customers away from using their hard earned money. How can you as a bank put up an app you have not tested and come here to ask us our damned experience . Do you not know the app is not working. Even to verify customers profile is erratic. Pls whatever you need to do , pls do it.",5
2020,Since i updated my the bank app i tried to login but no success till now . Failure,1
2020,"God, i regret updating this app.the fomer one could not let me log in bcs the said i should update it and after updating i cant still log in because its telling me ""we could not complete the set up of your profile. Please try again later"". And i have kept on trying to no avail, even to the point of uninstalling and installing back. What sort of stupid and fustrating app is this ? This the reason people hate Ecobank. Nonsense",1
2020,This app is not good at all can't even set up my account,1
2020,"Sine I updated to the newer version, I've been able to make transfer once. Each time I try, is either I am stuck at the dialogue screen where I would add beneficiary or I keep getting failed response. I need help please. To add to it again, the worse has happened. How can I send a screenshot of what I'm experiencing when something worst than that has happened. Ecobank has succeeded in telling that I don't have a profile. (very funny I must say)",1
2020,Perfect,5
2020,Pathetic Tried severally to but not successful,2
2020,"Very useless app. Needs urgent FIX!!! Was prompted earlier app expires 31st of this month. Was forced to install this useless new app. Can't even get start with app. Kept getting notice "" We could not complete the setup of your profile. Please try again shortly "" Have tried severally,,but unsuccessful!!! Watch it",1
2020,Excellent,5
2020,The app is not accepting my country code and phone number to get me activated,1
2020,"I wish i had read these reviews before updating this app as requested by Ecobanak. What is the rationale of asking users to update to the new version when it has not been properly fixed? I do not want to believe that you did not run a usability test before deployment and asking people to upgrade. It is such a negligence and lack of regard and respect for customers. It is obvious that you do not have your customers in mind, little wond why bamks like GTB, ZENITH, ACCESA, in fact tjr FUGAZ are",1
2020,"I was using an Xpress account on the old app and that meant I had no debit card or internet banking details. How now would the bank keep asking me to provide either of the two before I can use my account? Secondly, if I try to open a new Xpress account with another number, they say ""Sorry. We cannot process your request at this time"". If a common app can't be properly developed, you guys should just sell the bank and find something better to do with the returns. Absolute rubbish!",1
2020,Can not access it .why?,1
2020,"Am fed up honestly you said we should upgrade now see problems am facing is not even responding at all... please do something or take us back to the first one abeg ,or forgetting using eco straight away.Thanks",1
2020,"I have been banking with you guys for long , I have not experienced this kind of problem. Why the update when it has not been tested, since I updated my ecobank appp it has not being working... For 2 weeks now I have been facing his problem... I went to the bank to complain, the queues was much , when it got to my turn, the ecobank customer care unit said no network, after I have waited for 3 hours...",4
2020,"I am very disappointed with the outcome I got after downloading this app, I wanted t o change my bank, but with this, I cant dare it, the customer care will never respond and the call is not free toll. My existing bank customers care has a quick response. Secondly, I was unable to activate the app when I was waiting for the otp from the bank which I got hours after requesting for it, when I tried it later, it keep saying ""sorry this card has already been attached"". That is where I got stuck",1
2020,What is good about this useless upgrading?old version was far better than this l have been battling with the upgrading stuff still came out with same result.this is scam hate.,5
2020,POWERFUL . I LOVE THIS SOO MUCH,5
2020,Pls is it normal to ask for atm numbers on card and the reversed number c.vv or what.hope its not scam,1
2020,I dont know what the hell is going on with this App..i am so broke i cant move..can u plizz fix this..i need my money..when i reach at the pin it blacks out on some Error,1
2020,"Since I downloaded it I can't use it, it's not opening , I've tried numerous times but to no avail",1
2020,"Why is it difficult for one to activate this newly upgrade app. Am so tired of this. Ecobank should just delete this app or better still, reverse it back. Imagine 2 weeks now i can't make use of the app. I have send email tire self. And pls, i don't need any reply from the Bank pls.",1
2020,Great app,5
2020,"I'm disappointed to see horrible comments from your customers, some have been complaining since the 25th of this month and you haven't fix this mess of an app? I'm so angry right now honestly. You guys kept prompting me to update my app, I did and can't do any transactions because you wouldn't allow me go beyond password input. I wouldn't be banking with you you guys if not for my coy, if you don't fix this we'd close our salary acct with you guys. I wish I could give - 0 stars.",1
2020,Cant even asses the app after updating says card alredy attched,1
2020,Una for no just update the app o,1
2020,Difficult to install upto now am not updated the said application am disappointed with the upgrade,1
2020,This app is rubbish I downloaded it got to where its says enter current pin I did yet nothing is happening sent a message on twitter and sent an email as well yet no response please bring back the old app because this new app has not done any justice rather created more harm to users,1
2020,"This app is just useless...Ecobank ,you have failed us",1
2020,"I can't seem to activate this app. After inputting the code sent to my number and pin, a pop-up message; 'proceed to migrate' appears and when I click OK, the message disappears without the activation taking place. I've repeated this umpteen times but it's still not working.",1
2020,I never believed the issues people address with regards to the App until I started experiencing them. I happened to send a mail by following the trend of the reviews and how they follow up with their email to contact you and resolve the issue yet still.. nothing better. These needs to be resolved as soon as possible. It is really not helping at all.,2
2020,This is very big rubbish i wanted to transfer from my app is telling me is outdate since then av been try to download another yet is not going waiste all my data my battery and my time i regret open acct with this ecobank i swear to God,1
2020,I updated this app yestetday.... I am trying to access the app but it not just working i had a chat there but not helping ..i can not make transactions kindly help,1
2020,"I just downloaded this latest version it tell me to enter my current pin to continue, and yet nothing after putting the pin it just keep rotating saying migrate clicked it yet nothing. Thats why I never wanted to download the new version ecobank is too stressful haaa",1
2020,"It's terrible 🥺, since I downloaded it still on enter pin page, so annoying ,now I can't do anything",1
2020,What i want to complain about is virtually what most people have talked about...i was enjoying the whole stuff up on till i got stuck in the verification code..im tired of installing and uninstalling..fix your app pls..a lot of people cant keep reporting same issue and u act like its the first time u hear about it..i use more of bank app and this is frustrating..,1
2020,Please does this app really work or what. Since January 2020 i have walked to the bank severally but i can't use it. Just this afternoon i was there. One of the workers told me that it's a general problem and so i should go home it will work. I insisted i would stay there till it works and she was getting nervous. I'm home and it's still not opening. Ecobank why???,1
2020,The new updated app is refusing to open... Have installed and uninstall severally. Same is the case!,1
2020,"Upgrading this app is the worst thing ever, I don't even know how to send to other bank except from beneficiary that is been saved🤪🤪🤪",1
2020,"Sad, total waste of time",1
2020,"Am already frustrated since the issue of update to new version, on the process i became confused of my password, because they keep on sending to me wrong password. I installed and unistalled more than five times all to no avail. I think this is the worst app i have ever seen. If not being corrected, u may loose more customers because other banks app serves far better than urs. Am heartbroken and disappointed sincerely speaking. U better do something fast before its late, because is frustrating.",1
2020,Haven't to able to install the app ever since I change my phone: the error message is that there is no internet connection when I try to launch the app despite my able to use the other banks app. Thought it was because it was one the other phone so I uninstalled it. Guess what? It is still the same and is not launching on the old phone too when I tried to after reinstalling it. The app is really frustrating as I have a lot of transactions to carryout next month. Please fix this.,1
2020,"This App is wack, bring back the old app and stop asking for sceen shots it seems we all facing same issue.",1
2020,"I have updated the app but is not working i have deleted and install more than five times, yet it can go beyond migrate I'm so disappointed",1
2020,I'm unable to log in since I updated the app! What's going on please,1
2020,Very terrible. I have not been able to use this app since I updated. It keeps saying proceed to migrate even after I have entered my PIN!,1
2020,"This app is terrible, from bad network to internal system error, i install, uninstall still to no avail, the old version was far better, at least i can still carryout transactions,. But this one i cant activate it not to talk of making transactions...very pathetic.",1
2020,It's fantabulous ❤❤😍😍💋😘😊,5
2020,Very useful,5
2020,Horrible since I got a new phone,2
2020,excellent app,5
2020,"I was asked to update and I can't login.This is very bad, Proceed to migrate but nothing happens afterwards",1
2020,Terrible I cannot login keeps saying ok to migrate,1
2020,Am try this for the pass 2days no hope,1
2020,"This app does not impress me in any way. The network is always bad, it take you like 'forever' to do a single transaction, they charge you for both successful/unsuccessful transaction(s) and the list go on and on",1
2020,Fair,5
2020,"I don't know what's wrong with this app, since I upgraded to this version I can't make a single transaction, I don't av an atm I rely on this app but now I can't do anything with it. I really regret upgrading it.",2
2020,"The adviser to this new app Should be persiquted, This is rubish,we know we are looking Fr change day by day,pls take us back To the app bfr this,nothing u do in this app That is successfull.",1
2020,"Please I have a transaction I can't go beyond input your current password, why did I even update to this.i don't even have a debit card.",1
2020,"This app is very helpful, very good one indeed",5
2020,"This is the worst thing ever. How can you keep asking someone to upgrade and then i do now i can do anything. Please be sure of your self before proceeding. This is totally unprofessional and for a west african bank, total disgrace. I am well embarrassed for you. Simple thing like mobil app upgrade, really? Now i can not do any transactions. Thank you for stressing me today. Really, thank you.",1
2020,Great app,5
2020,Awesome,5
2020,very good,5
2020,Excellent,5
2020,Eco bank this new app is a total rubbish. Pls bring back the old app. Can't access my account.,1
2020,I can't west my star for so call new app. Am tire of locking Inn without give me access to my account. if it continues like this I don't have any option than to live the bank,1
2020,"This new app is not working for me, I have been trying to install it but uncompleted",4
2020,The app is not functioning,1
2020,"Please help have updated the mobile app but when asked to enter my current pin it tells me "" proceed to migrate "" thus it's not opening at all urgent please.",1
2020,Wow amazing keep it up i love this new update,5
2020,Not functional,1
2020,To update the app na wahala. He no gree update ooo. Useless app. It will just keep rolling rolling severally without update. Abeg work on this app.,1
2020,"Too bad. After updating, i could not create my profile or enter my dashboard. I just received OTP but didn't go beyond that level. It says ""Proceed to Migrate"" i blamed myself for updating the app.",1
2020,Nice app,5
2020,Excellent,5
2020,"I have been using the old app not until i got a message to update to the new app...i updated it but i can not get pass the ""process to migrate""....dont know why you made a new app when you've not perfected it...This is really annoying ...pls do something about it..",1
2020,"This latest app is worst. I was told to update the app and after updating, i was told to input my verification from there couldn't see anyother option.",1
2020,"This app is quite erratic in its performance. I have tried over ten times today to use it to no avail. Can you please in the name of all that your customers hold dear, fix the bug in this app? And for goodness sake, stop asking individuals to send errors,screen shots and emails to you. We are all facing the same problems, so FIX it for everybody. Thank you.",2
2020,You only encouraged Us to update only to make mobile banking more difficult because most things one does are not available even to check balance is the worst.. I could have not updated.,1
2020,It's very smart,5
2020,"Since I updated my app a week ago, the new app refuse to work again. Since then I have not been able to make a single transfer. Can you please check this. The problem has been resolved. The app is excellent now.",5
2020,"My version will be outdate by the end of this month...have download a new version, activating has been problem since and am even having headache now..alot of people has been complaining too according to the review have seen",1
2020,"I'm unable to use the app as i download the latest version, error message proceed to migrate.",1
2020,Vould not setup after downloaded,1
2020,Awesome,5
2020,"Its not working, I have generated 4 different OTP and still no luck.",1
2020,The App has no option for transferring money from a mobile money account to bank account. I stand to be corrected on this.,3
2020,"Hve been trying to make use of the app, but not working, what is going on?",1
2020,I like the app,5
2020,Terrible app. Your developers should wake up.,1
2020,A perfect app,4
2020,"Very frustrating with this new app. I enjoyed using the old version. I have been trying to activate the new version for the past 5 days to no avail. So stucked, I can not do any transaction. Please give a better explanation and expedite to get the problem fixed",1
2020,horrible..keeps on bringing 'connection failure' yet my connection is perfectly okay,1
2020,I just downloaded orbit and I can't login... They have sent me like 4 codes to verify my number but none has worked... This is really bad oo.. They have to work on this new app asap... Cause people will really need it to do alot.. Thanks,1
2020,Love the app,5
2020,"Horrible and extremely frustrating. It is an understatement when know what a ruin of my business this completely useless update app. Ecobank has rather downgraded and , at worst eliminated its mobile app as even the former and extinct app is not available. What does ecobank think it is doing ? Can the CBN be reached on this mess of ecobank that is ongoing for more than one week now? Is it the bank's way of lockdown ? This is criminal.",1
2020,"Please i just updated my mobile app, but it's not working.i need to do a transaction as soon as possible. Please you guys should work on your mobile banking. Is really bad th at this particular bank is always having issues",1
2020,Bad experience always delay in any transaction,1
2020,please....... do something about this app. it's just not working atall. i regret updating to this new version!,1
2020,"This app is not working at all. I almost lost my money as a result of using this app. I transferred money and the feedback was that transaction failed, i tried again only to end up being debited twice 🙄🙄. Thank God for the good Samaritan that refunded my money.",1
2020,Nice,5
2020,Download rather too slow. Takes so much time to download app,1
2020,Excellent,5
2020,Can't login. I need help,4
2020,"What's this app? The older version was better. Several attempt before it moved to PIN. Always talking about internet connection which is not true. And now after inputting the PIN another message "" PROCEED TO MIGRATE"". What's all this. Don't you realize that because of COVID-19 we are relying on banking apps? This is too bad. Do well to fix this problem as soon as possible before you spoil our businesses.",1
2020,"Bad experience. Just updated to the new app only not to be able to do anything. Will this new app be more reliable or one has to carry the card always, just incase. I wish I could just have waited till 31 st",1
2020,This app is not working. Kindly consider in offering better and reliable services,1
2020,"The most useless banking app I have ever come across. If there is anything lower than 1 star, that's what it deserves.",1
2020,"I cannot make any transactions on the app anymore, after inputting pin I get the prompt to check my internet connection which is working fine. Please, I need to do some urgent transactions and it is getting frustrating.",1
2020,Updated version can be frustrating ! Keep complaining of network error any time.I wish I can return to the previous version,2
2020,I update my eco banking app but it refused to work why is that way,2
2020,"I think this mobile app and mobile money issues are delibrate to inflict suffering on your customers. The bank lines are endless, no one answers customer care lines. Ecobank this is unfair and you guys will pay for this, when this lockdown is over. Please i do not need a reply for this, however I know it will come because it is automated and no one is even seeing these reviews.",1
2020,"The App cannot install, is failing to proceed to migrate after inputting the current pin.",1
2020,So far so good but there is need to improve on other services,4
2020,THIS SO CALLED NEW VERSION IS JUST A WASTE OF TIME,1
2020,This is good when i updated it was better than before ecobank is really trying,1
2020,"The app was working fine before I updated it, after updating I cannot login in anymore and my profile was locked.",1
2020,I am trying to activate the app on my phone and it keeps timing out with Resource Timeout Exception error. It's frustrating.,3
2020,Cool,5
2020,Terrible app,1
2020,I cant login my account,1
2020,This new update needs to be scrapped. I was alerted to update the old one with the latest version and just after doing so I cannot log on into my account. You walk into any branch and they cannot still help you. Gradually it is becoming boring to do a business with ecobank.,1
2020,"Upgrading the app was the first bad decision I made today. Very useless update. As usual, Ecobank proves to be useless. I intend to give it a zero star (I actually feel it's worse than zero) because I'm about to go through the hurdles of the bank in this lock down. Ecobank, you played yourself. Up until now your useless customer care hasn't gotten this problem fixed. It's a shame.",1
2020,Nice,5
2020,The app is disapponting after my update. It can't process and keep showing i should try later.,1
2020,"I downloaded the new version but it ain't working since yesterday... Can't activate the app. Unable to automatically send the verification code stating (connection was refused,try again later),I have uninstalled and installed several times to no avail. It sucks",1
2020,I can't use your chat feature. Please fix this. Thanks.,3
2020,Rubbish app,1
2020,So reliable... Except account balance doesnt change even after ten transactions have been made,4
2020,I can't login into the app it's requesting a username I don't know what username I should use I have tried me account name,1
2020,"The worst app ever. When i am doing transaction it keeps reminding me to apgrade on to the new app and is this your new?! The app sends u a code then tell u to migrate and proceed but nothing after that, but rather takes you back. I thought i wasnt doing something write. Pls ecobank how do i access my account now. You are disapointing us now.",1
2020,Am unable to create an account,1
2020,I have read most of the reviews and noticed i was the only one who couldn't continue with the new app. Please whats the way forward?,1
2020,Many things have to be fixed... And why the app use another name instead of asking my name ? It's not interesting at all !,2
2020,Satisfactory,5
2020,This app is whack. It keeps telling me to check data. Kai. I have entered one chance. This app should be deleted. Eco bank inefficiency is benumbing.,1
2020,A comprehensive mobile application and indeed very freindly...,4
2020,"Please, what is really going on?, This new app is not working, I have been trying for days now and am tired of uninstall and installing all time, Ecobank plc should really work on this new app, rather bring the old app, procced to migrate where?, no destination. Please am losing a lot.",1
2020,Please how can we get the old app available.this new one sucks..please!,1
2020,Very terrible app!!! Nothing to write home about!!! Old version is far better.,1
2020,I don't know what's happening with this app am trying to connect its telling me (connection refuse please try again later) Really????,1
2020,"This is a very big disservice to your customers. I tried using the older version for transaction and it requested for an update which I did but too unfortunate, after the installation, i can't make any transaction. This is a very poor manage banking app.",1
2020,I sent the screen shot as requested. What next. I swear someone will pay for losses and disruption.,1
2020,Proceed to migrate please ecobank team help me in getting access to my app please,1
2020,"I have downloded this app more than thrice, its not working o. Its not funny at all. Put pin and migrate, that end the story!",1
2020,Thanks for the proactive response Ecobank. The app has been awesome. You guys responded quickly to the glitch today in few hours. Wish all apps could be sensitive to customers like you guys. Thanks for making my day.,4
2020,Good app,5
2020,I cant open this app! What is happening?,1
2020,This is so terrible and worst app ever. You should have allowed us to use the old version. I'm tried of try and getting error massages of proceed to migrate. I have uninstalled and reinstalled yet still same error. The only good thing is the user interface that is attractive but not active. May be I'll get transferred all NY transactions to another bank. I hate what I don't like,1
2020,"Terrible app. Seriously its so daft, it hurts. Cant do a decent transaction. Keeps telling me to proceed without it proceeding. Was told to go clear cache and data, then uninstall to install again wasting my data. So annoying",2
2020,I had to come back to remove the 5stars I gave to you. How come I can't login again just after updating this app. I'm pissed. Please work on your app. Don't tell me to email you. Just work on your app. Did I email anyone before setting up the preview version?,1
2020,This New updated App is not working why do you people ask us to update knowing we can't use it please u people should up ur work to fix this app I can't access my account with this problem,1
2020,This app used to work well. It's now taking up precious space on my phone. Mobile Money transfer to MTN is no longer supported. App crashes very often. Very frustrating especially in these restricted movement times.,1
2020,I couldn't t access my account after updating the app. Kept on telling me incorrect pin/password and I've been using the same password for a long time now.,1
2020,The newer version of this app is not working properly here in Malawi. Tech people work on it. I am failing to transact,1
2020,The app is not working. Kept telling me to proceed to migrate. Pls do something,1
2020,"This app is not working , i have cleared cache , reinstall , call customer care , nothing is working .I am tired .Give me the old application at least.I sent mail since no response",1
2020,This New version is so frustrating... I can't even make a transfer anymore.,1
2020,"Ecobank does it mean you doesn't care for your customers or what? How can you use this new miserable banking app of urs to frustrate your customers, for how long will you keep apologizing without fixing this big app problems, honestly i have to shut down my accounts with you because you dont priortize your customers. So bad of you.",1
2020,Please what is this rubbish. I can't even activate my account. It keeps telling me check ur NETWORK. NETWORK am using for Zoom and it's not breaking.,1
2020,Funny,5
2020,"Veeryyy pooor. I saw a lot of negative reviews but i went ahead to download the app but couldn't go past the part where i input my number.. several times, it kept saying no internet connection after that. Poor.",1
2020,"This application is useless, please do not download it",1
2020,"Honestly, this is very pathetic. Moving from a working app even if not too good to one that is not even working at all. First, after putting pin, it will stall. Now it is not even getting to the pin stage at all",1
2020,Since i updated dis app i av been trying to recharge my phone but failed i prefer d old app bcoz dis latest version of the app is slow and annoying. Please do something about dis app its worst nw,1
2020,Too poor. Ecobank need to step up. Once you start a process and mistakenly close the app that is the end. You cannot correct it again. Please wait for hours.... Useless bank keep releasing useless app updates and keep frustrating your customers.,1
2020,"Ecobank u guys must wake up, I really struggle to do normal transfer and if it goes through no notification. Now I can't even login . It's telling me incorrect pin.",1
2020,"I wonder if such bank app can have huge mistakes despite costumers complain, still management entertain and even go ahead to urge customers to download the app, is this not a disgrace to you? This not the right way to follow, are you waiting 40million comments only to rectify this problem. I have tried everything including ""CLEARING CACHE, REINSTALLING APP... still in vain. Can you please come up with a tangible solution once and for all. You shouldn't behave like this during this pandemic.",1
2020,Perfect,5
2020,"I just updated my mobile app but was unable to activate it, is annoying nd coming to the bank in dis pandemic is not even helping matter. Pls i need help to activate it.",1
2020,"So far the only good thing Eco bank has done[apart from their poor constant network daily] is to come up with such a good design of thier updated banking App,,the app is cool n user friendly,,perfect graphics n design,,I love d notification of every transaction made but i will suggest if every Transaction prove of payment is been Explicit and details...i advice that prove of payment should be work more on THANKZ",5
2020,"Ecobank please whats going on now, havent been able to activate my app. I can't access my account, i have sent countless mails and messages on IG, yet no valid response.. Please do something about it",1
2020,"Am down loading Ecobank mobile since yesterday this the error message I always get,internal error problem,I have also call customer Care still no avail",4
2020,Seems everyone here has a very negative comment about ur app update yet you are still asking me to update. Why not first test ur app before rushing to deploy. I won't even hesitate to close my accounts with you if i experience these issues.,1
2020,"I should have rated u guys 1 🌟. I hate what i don't like. Your app is whack, it took me close to a day to sign in, and it takes like forever to load.",1
2020,Very user friendly and convenient,4
2020,I can't have access to it again after updating it,1
2020,Good but little slow,3
2020,can't set up the app it's really giving me problems iam regretting updating my bank app so annoying!! it get stuck at proceed to migrate what do i do now? it's not network problem the app is just whack!!,1
2020,"This is the worst app any bank could ever created, after I updated, I couldn't get access to my account anymore and when I call they keep telling me to clear cache, please do not update to this app is the worst of all app, if necessary, I regret updating mine, if care is not taking they might loose some of their clients because of this app because is very frustrating",1
2020,Always having network problem,3
2020,TOTALLY USELESS! NO USE AT ALL!!! You're better off using Opay or JumiaPay,1
2020,This app is rubbish. After entering my activation code I could not proceed further despite several attempts. I have not been able to do any transaction since then. I wonder wether this app was ever tested before being released. Please the developers should learn from Access Bank and others of what a banking app should be like.,1
2020,Very good,5
2020,I was told to update the data but When i enter the pin you sent me it is not working and wrote i should proceed to migrate.,4
2020,"Very annoying app.after the point where i put in the code number sent to my phone, It gets stuck . all it says is proceed to migrate . please fix it.",1
2020,"fantastic,cool but facing challenges atimes",5
2020,"Poor app, this is scam",1
2020,"Ecobank network is the worst of it's all,you asked people to update and when they do,you can't access it or even log in.what a heck is this.since 4 days now.",1
2020,This update is worst of is kind...you people need to work on it... probably test running your update apps before releasing it to the public...am rating it ZERO STAR,1
2020,"Pls, help us look into this issue. I can't login to my account ever since I've updated the app. I've cleared cache and data. Same issue. Have sent an email, pls kindly resolve this.",1
2020,Beautiful apps and user friendly,4
2020,"It's a very useless app ever! After downloading it, I couldn't use the app anymore and I could neither transfer nor have access to my account. I am not happy! @ecobank_nigeria",1
2020,I made a mistake for not reading reviews before updating to the new version. This is terrible I can no longer access the or logon.,1
2020,I can't receive code message to reactivate my mobile app after upgrading it and the call code I've not been able to receive the message. Help out.,1
2020,"I've been using the app towards the end of may,and i've been receiving notifications towards the update of the app.finally i decided to update ,and since then i've not been able to login.giving me issues transacting .kindly resolve this issue. Dear customer.",1
2020,"This app is really messing me up, I was enjoying the last version until I try to update the latest version and it stop from putting the current pin I don't understand it and it have stop me from making transaction",1
2020,"Please I was filling up my details on the Ecobank Mobile Banking App but didn't finish.When I try to enter my details again,it always tell me that this card has already been attached.Pls I need help",1
2020,"I can't even open this new app,the old version was better, kindly do something about it, thanks",1
2020,"I don't understand this app. I upgraded to the app but after entering my pin a message popped up saying ""proceed to migrate"" and after clicking OK, nothing changed just the pin screen displayed. I feel disappointed",1
2020,Fantastic,4
2020,"I hope this ecobank Mobile App is not a scam? Am beginning to think of legal action. How can someone used his hard earned money to buy data, download this app and still go through this? Pls oh! Some people are losing money by the day because of this especially during this Coro wahala. Simply do the necessary pls.",1
2020,"The Software developer or whoever it is that made this app is a total waste and liability to any establishment. You can't take make individuals suffer for no cause simply because one chooses to bank with you guys. As for me, am closing down my account after making a withdrawal via banking hall because I just lost a huge client due to inability to make transfer for days now. Thanks so much Ecobank App and good luck in your quest to develop more annoying app.",1
2020,This app is not good at all just f or fancy,1
2020,This app is great. Very user-friendly.,5
2020,Nice app,5
2020,You guys should fix this app. Jeez. The customer chat feature is horrible. You can come back to an already ongoing chat if you exit,1
2020,Ilike this app,5
2020,"Its been 5days that i upgraded this app. It keeps saying ""we cannot process your request at the moment"" anytime i input my pin. I already sent a mail but stil not a response and nothing has been done. I regret upgrading the app",1
2020,"I regretted updating the app, after demanding for my pin and then it is showing proceed to migrate and then stop loading what nonsense and now i can't even transact with the app anymore its annoying",1
2020,"I ever regret updating my Old App ever since I updated to the Latest version I haven't been able to use it and each time I try it keeps telling me *Proceed to download* and I keep wondering if Eco Bank knew all these wild have been a problem,then why update if your customers can't use it.",1
2020,"People are complaining on the same issue but you keep telling them to screenshot and sent to your email. Can't you just solve this problem at once. I am victim too, is annoying.",1
2020,"What is the problem Ecobank ? You guys should not develop what you are incapable of. I've sent a mail, yet nothing has been done as regards this error in your app. What is the way forward pls, I have transactions to make .",1
2020,"This newly updated version isn't okay at all 1. I can't make transfers..it doesn't load other banks 2. The security isn't strong enough. If I minimize the app to check on other apps, resuming back to the app is just so easy without asking for pin. Why? Please give us back the old version",2
2020,Nice UI. Still testing this new version though,5
2020,"What's wrong with Ecobank please?I can't go further with the app after inserting my pin,it's really frustrating.",1
2020,I have cleared the data and cache. It's working seamlessly now. Thank you,5
2020,"I have sent you people the email ooo, make una reply Jesus christ!who send me to update this app for goodness sake(crying)....ever since i updated...i cant access my account again.... I want to take my 1 star back....Zero rating...poor poor poor",1
2020,The all has been good not until today I wanted to transfer it isn't loading the bank I would transfer too. Please if there is anything wrong with the app kindly inform me earlier,4
2020,"Simple update i was promted to do from the older version and the new app would not work. It tells you to impute pin and migrat, but nothing happend after that. Old version of your app was better, i wondr what neccessitated an upgrade in the first place when you fully no you are not up to it. Every one is complaining of same issue and your annoying auto reply machin keeps giving the same response without solving any thing. Could this app issue be delebrate on your part to limit or discourage tran",1
2020,Great,5
2020,good,4
2020,Please what's going on with the app. It refused to work after several attempts on the pin number why? You people should do something about it fast coz i can't do any transaction with my phone. My name is ezinne from owerri.,1
2020,"Not working,I can't access my account",1
2020,"I dont know the reason why u ask us to upgrade,now the app is not working.ur bank is the only account that always give me problem.",1
2020,"There is always one network error or the other , a very unreliable app , never fails to disappoint",1
2020,Loving it so far,5
2020,"Worst experience ever. After updating I can't do anything else on the app. Did they forget to put other services? Even the transfer, after clicking it is blank. Your ussd service is down as well. Haba!",1
2020,Ecobank Mobile very excited to use,5
2020,It's much more better than older versions,5
2020,How do I go back to the old app? The new one says connection refused and won't log me in,1
2020,"After most recent update, nothing works.",1
2020,"Am not comfortable with this update. I dont like it that my account details is showing completely... Please work on this, then i will give you 5 stars You can hide some of the number like you did before",2
2020,I guess you guys are crazy! I sent message and i provided what you asked for still i do not hear back from you! Why saying peolle should screenshot when you already no the problems with the app! FIX THE PROBLEM OR I MOVE TO GTB,1
2020,"This is the worst App so far. The old version was more than excellent. Since I updated to the new version, up till now, I can't go further, every time put your pin. Mtcheeew. Nonsense.",1
2020,You guys are telling everyone to send email to appreview. If the new app is faulty delete it from Google play and upload another. How is it possible you guys don't test the app. Cos Everyone has same complain and is this not affecting your revenue as a Bank?. Really dull and dumbass bank if you ask me. And this is the last straw.,1
2020,"Why didn't I check reviews before updating? Challenge as far back as March is yet to be resolved. This is bad news. It's not working for anybody. Same solution ""screenshot with your details"" and nobody has reported any progress. Please. Eco bank help us",1
2020,"This App is not working.. Proceed to migrate, after Inputing pin, please do not tell me to clear cache and data. That is the same response you are giving to everyone. That is definitely not the solution. Fix this problem and I would know you are up to the task! You are frustrating people's business. Please protect your image by doing the right thing now! Get your programmers and developers to fix this App problem! It is so unfortunate in this modern era of banking. We are experiencing such.",1
2020,"This your app is terrible. In this age, do we have to go through this stress. I have contacted your bank through the chat engine. They kept saying we have forwarded it to the technical team. Haba, I need to do transactions o. I have cleared my data and cache. Yet its saying ' proceed to migrate '. Haba, na only your bank dey Nigeria ni. Please do something o. I am not going to screenshot anything.",1
2020,"Please you guys should check and correct what is wrong with this app yeah..it gets stuck after entering the 6 digits app activation code after saying ""proceed to migrate""... Dont tell me to clear data or anything like that, i have done that more than i can count but its still the same problem This is the worst experince ever, so faustrating",1
2020,"This app is the worst thing that have ever happen to me in this year 2020, i dont even know the idiot that introduced this incopitent app, please i hold u no appology, the person that apducted the app unbehafe of Ecobank is also an idiot. There is noting i have not tryed, the app refuise to open, i have email ecobank no respound, i called coster service no respound what ex do u expect me to do.",1
2020,Cool,4
2020,"This app is rubbish. I was doing transaction with old app and all of a sudden I saw a pop up ''This version of app expires by may 31st , switch to the new version via Google play store'' I ignored it but couldn't allow the transaction to be completed. I have to go to Google play store to update, after that I could not login. I have gotten activation code but got stuck after putting my current pin with message'' proceed to migrate. I have tried it up to 8 times but all efforts proved abortive.",1
2020,Good app,5
2020,This upgrade is refusng to open on my phone,1
2020,U ask me to update my app which i did since then i can not open my accout,5
2020,Some one shld pls help i am trying to install d ecobank app but at a stage it will tell me dat i am on the otp later it will say my account can not be found.what do i do,5
2020,"I prefer the old one, the new update is difficult to operate",1
2020,"Please u guys should work on this app. So annoyed now, nothing is working.. I can't even login",5
2020,I have been using d old app for more a year now just yesterday it prompted me to update to new versions uptill now i couldn't do it and my money ia hanging in d acct express acct. Pls do something.,1
2020,Very bad app,1
2020,I just updated the app now and i could'nt log in even after putting the required information.i need help on this ASAP,1
2020,It is excellent,4
2020,The app is now perfectly working. The pan african bank always.,5
2020,Good,4
2020,"This app is so frustrating i have been trying to activate it for three days now to no avail why will ecobank do this to their customers, am stock with PROCEED TO MIGRATE i need help",1
2020,Horrible,1
2020,"After the update, I can't open it again. It kept asking of my current pin which I provided but the response was this ""proceed to migrate""",1
2020,"Since i updated my old Ecobank mobile App, I can't do anything on the App, It's telling to put current pin, I don't know what to do about this issue, i have reported to the customer service nothing has been done, Tell me how to solve it pls",1
2020,"Some time is work perfectly, work abnormal",1
2020,"This app giving me serious problem to activate it,this app is worse banking app i have ever see, you people should try and work on it,",2
2020,Please how do i resolve the 'migrate to proceed ' issue.I am still inable to use my mobile app after updating the app.I have cleared the cache and called customer service and still its not working.,1
2020,Good,4
2020,I've not been able to access my account since I updated the app to this version. I get stuck at 'proceed to migrate' at every attempt. It's nonsense.,1
2020,"What have i done...i have be using the old app. No issue, so you ask me to update when you guys have not put the new vision in order...",1
2020,"Pls this new app is not working , i cant log in and i cant use ussd code either",1
2020,"Mine is not opening but the app have been wonderful, until lately",5
2020,"Please, this moble banking app is telling me my account is in OTP state and account no found that i should chat u for new pin reset thank collins",5
2020,I have tried severally to update without success. Also tried to do transfer with the old app to no avail.,4
2020,"The only good thing about this app is that it's fancy looking at best. It is the worst bank app ever developed. I was prompted to update the old version, which I did. Since the update, I have been unable to even logon. I have called Customer Service and spoke to a million people. Still no fix and no access. ECOBANK, PLEASE BRING BACK THE OLD VERSION. Your reputation is on the line.",1
2020,Is not working I can't open it .,1
2020,"This updated app is trash. After inputting the pin, it won't migrate to the next page. I've already cleared the cache and data, uninstalled and reinstalled the app, it's all the same. I regret trying out this update and if there's zero rating that's what you deserve for putting up an app to frustrate people during this pandemic and where I am at the moment there's no Ecobank. This is not what we need and it needs to be rectified as soon as possible.",1
2020,"This app was working fine. Then I updated my phone and now I can't log in. Keeps saying ""Connection was refused. Please try again later"". It's so frustrating because this has been going on for a week now.",1
2020,"This new version is the worst thing that has ever happened to me seriously, it's not even opening after updating it, i can't even do anything with my app what is the need i have it na?",2
2020,"After updating the app, I cant login again",1
2020,Awesome,5
2020,"The worst app I have ever used in the last 10 years of my mobile banking. So sad. It does not act real time. It is a complete waste of time. Better to visit the bank itself than use the app, you can imagine the danger in COVID19 era and the waste of man hours in the 21st century",1
2020,It's wonderful,4
2020,Good,3
2020,since I updated this app I can't login again it's just so frustrating,1
2020,"I don't just understand this updated version. I keep getting the message ""Proceed to migrate"" right after entering my pin. It just wouldn't open to the home page. Please, do something about this.",1
2020,Very very bad app,1
2020,"My former app was working effectively but as soon as i updated it it couldn't loggin again. I uninstalled and installed again but same story, i cleared data and cache but nothing change. Its so annoying.",1
2020,Can not upgrade to the new app.,5
2020,Same issue with everyone here.. You people [bot] keep giving the same response to all the complaints.... Restore the old app. This new app is useless,1
2020,Like it very helpful,5
2020,"Updated one is a disappointment! This updated one is the opposite of the old version. To recharge and all my phone contacts appeared is a no for me. Secondly, when I input the receiver's account number, the name should appear and not me typing the person name. Pls bring back old version.",1
2020,Its difficult to make a simple local money transfer ...even when eventually i get lucky the transaction will reverse back..,1
2020,This new app is not working I can log in anymore after downloading it,2
2020,"This new version is not working, i have been trying to activate the app, it keeps loading then bounce back",3
2020,This app is really frustrating. I blame myself for updating this app. Unable to complete registration since when I updated it.,1
2020,"After updating the app, i had issues logging in. I still can't use the app now",3
2020,Always go with delay,2
2020,"Ecobank just proved again with this new app upgrade that they are the worst bank in Nigeria. My old mobile app was working very fine, but since I upgraded, my security pin no longer works but it worked perfectly fine with the old app. Your app is the reflection of your banking service, which at the moment is very poor. Please, try and improve. Stop making people believe that you are as bad as everyone says you are.",1
2020,Its nt working at all old app is better . This ur new app is scrap,1
2020,"I have reported this app to playstore as scam and fraud. How would you tell me to update my old version, only for me to loose access to my fund and all. I cleared cache, cleared everything, uninstall and installed again yet it doesnt go through. What nonsense, you should have allowed us to continue with the old version peaceful",1
2020,"This upgraded version is terrible its not working and please dont ask me to clear cache or send mail wih details its not working, why release an app the is not ready, pls return the old version and instead of sending those authomatic replies to everybody try working on the app. This is annoying please. the app activation process stops at the point where you put pin and it will show proceed to migrate thats all you cant go forward from there. Please fix it",1
2020,I've been updating my app but it's no getting updated,1
2020,I have been trying to set this up for 3 months now...still. I got a new debit card trying it again am told internal error. Ecobank you are stressing me!,1
2020,"Please and please, look into this issue. It is not funny at all, i cannot go further after putting my pin. I have cleared data and cache, uninstalled and reinstalled and it is getting me pissed. For three days now i haven't been able to make transactions. How am i suppose to attend to my clients? I have sent an email still no response, this is not funny.",1
2020,"I haven't been able to access my account since I updated to the latest version! It's pretty annoying, the older version was working just fine! Now halfway into registering it stops completely! Please fix the glitches it's not only me complaining about same.",1
2020,Easy To use,4
2020,good,5
2020,"I have been enjoying the use of the app for over a year until last week when I did a hard reset on my phone.I reinstalled the app and just couldn't go beyond the stage when I am required to input my pin.The response I kept getting at that point is ""proceed to migrate,"" after that I press ok,and everything just stalls.I am really disappointed.",5
2020,Please what is the use or need of this app. Cos is not working. Since two weeks now i have been trying activate this app all to no avail. I have deleted and reintall same ( We are unable to load your profile please try again. It's very annoying,1
2020,"Since last week that I have upgraded my app to this new one, I have not been able to activate it, I was asked to enter my current pin, of which I did, but it kept on telling me to proceed to migrate. Am not enjoying this at all. Thank you",1
2020,I couldnt log into my xpress account,1
2020,This app is very useless over a week i cant login..the old app is far better this.i really passy boundary by updating to this..,1
2020,"Please since i download this new app it's giving me problem, please which one is current pin that is demanding for?",1
2020,Good to use,4
2020,Great job,4
2020,Unable to log on after given to activate,2
2020,I've had a terrible experience with your new app. I have not been able to log into my account. I was able to go through the phone verification stage easily then i was asked to imput my current pin which i did. The feedback i got after that was 'proceed to migrate' but after clicking 'ok' it gets stuck and nothing happens after that. I have cleared app data and app cache several times but that doesnt help. Please fix this problem ASAP,1
2020,Good,4
2020,"Eco bank am highly disappointed with this app. And in a situation where 98percent of the users are complaining, what else do you need to know that the app is frustrating your customers ? I have tried and tried but couldn't activate the app. Am fed up.",1
2020,I cant able to update d new application help m,1
2020,"I am sorry to say this but the fact remains that Ecobank has left me with little to desire so far. On the 23rd of May, I get a message while accessing your app that I will cease to use the current version by 31st May. One month notice is not too much and will not cost you more please. Now, I have quickly updated the app only to realize  I was too quick to enter your new disaster. 'Press proceed' when you meant 'stop so far'? What's this with your stamp duty? Is eco more affected by the pandemic?",1
2020,Please after the automatic recognition of the code sent to the mobile number the next step is asking to enter the current PIN. I want to know what PIN is that? Thank you.,3
2020,"This app sucks. Since i updated the previous app, I've been unable to activate and use it. Can't make transfers, nor load data. What a horrible experience. Why do you advise an app update when you have not done your homework. The developer and Ecobank should please get serious and fix this asap. Asking customers to send screen shots of the problems is just beating around the bush. Please fix your app.",1
2020,"Pls Ecobank this app is making me sick for days, i can't activate the app, cleaned the apps cache for days, still not working. Pls i need the old version of the updated app. So bad...",1
2020,I have been on proceed to migrate for a while and the app is not working after sending OTP number severally..,1
2020,Am finding it difficult to log in after upgrading my app. It keeps telling me to migrate and when i do it just remains in that page.,1
2020,"Why did you bother to provide the update when you know it will render the whole app useless? Now I cant log in again, I have tried severally and it keep asking me to select country when i have already done that. You refuses to open the only braanch in ilesa to us and now mobile app is corrupt and on to that ATM card has expired. Better fix it.",1
2020,"The app is not good compare to the old one, I'm not able to activate it since just telling me to proceed to migrate after receiving OTP and putting password. It's absurd, assuming I can remigrate to the old one will be better.",1
2020,Im finding it difficult to activate this new ecobank mobile app since i update the old one. Pls i need help because this is really diaturbing me.,4
2020,"Your new update is full of bugs, i cant even activate my app, i preferred the old ones",2
2020,I can't open my mobile app,1
2020,Can't download eko bank mobile app ve been trying since yesterday,5
2020,"I can not use it to make payment, Is not working.",1
2020,Excellent,5
2020,"I been using the old app it was very helpful but since the last update the new version is useless, it don't even allow me to send money or do any transaction.",1
2020,"Eco bank App is just frustrating, for over 3 weeks now I've been trying to transfer to another bank using USSD but to no avail. Now I've downloaded the app and it's not working. Eco bank pls do something about it.",1
2020,Can not update new version and the old version is not working am stock and i need to send money promt please help me,1
2020,Good app,5
2020,"Dear Ecobank. I'm having challenge with downloading the app. Why must I need a wifi when I have more than enough data to download 100 of app. Pls, I believed u can make it a bit easier for customers to download. Pls, do something",1
2020,They can't store Eco bank App for me,1
2020,I cant update the app after being promted to do so,2
2020,The App is quick done while operating,1
2020,"After downloading this version 4.0.8 i find it defficult to long in after entering activition code send to me by Ecobank, still cant long in. If i may ask, who created this useless & faustrating App? Please can that person return it to the old app.",1
2020,"To update this app is not easy,and u sent me message that d app am using will be no longer useful by 31st of this month",5
2020,Very good,5
2020,I find it hard to continue registration..this new update isn't nice,1
2020,The mb is to large i want it to be minimaxed,1
2020,I am having problem to transfer money from my account to another country ecobank account. It's telling me affiliated account or country of destination not allowed. Is ecobank not panafrican?,2
2020,"My rating for this app is zero, this is a useless and time wasting app. I regret banking with them.",1
2020,Can't even log into the new up. I would give it zero stars if I could. Fix this problem please. Do not update to this app no matter what.,1
2020,Excellent thank,5
2020,"This is the worst app any bank has ever developed. The last one was even a bit better. If there was any other rating less than one,, that's what you guys will get. Downloaded the app, input everything,,, when it's gets to ENTER YOUR CURRENT PIN,, game over... With the ease of banking this days,,, you guys would have done better.. Don't ask me to CKEAR CACHE,,, I have done it already and it still doesn't work... Don't ask me to send a mail,, did that,,, I don't know if your 24 hours is 24 years.",1
2020,"There was no problem with my old app until u ppl forced me to update, why do u create problem when there is none, now I can't activate this new app I knew this was going to happen before updating coz it's not the first time, don't tell me to screenshot anything to ur mail biaaa, do u go through this stress when u update ur whatsapp and other apps on ur phones ? Before u force us to update any app, update ur systems first.",1
2020,"I have been using the old ecobank app, it was better and excellent to transact with. I installed the app, an Express account was created for me,i linked up my debit card account to it but cannot see or access it. The only option was for me to come to Ecobank branch in Nigeria for assistance. Please i am not in Nigeria now, so how can it be possible. This new app is frustrating, disappointing and useless to operate indeed. Ecobank rectify the terrible situations fast. Thanks Pan African Bank.",1
2020,"It's has been almost a week now since I have updated my mobile app I can't be able to login to my account again after I filled the requested phone number, the otp and the current pin it will just show me proceed to migrate and it will not proceed to any step. You need to do something better before we transfer to other bank.",1
2020,"What am experiencing is quite irrational of a bank to address a little issue.i rarely visit banking all ,i rely on mobile banking but what am experiencing in the last 3 days is disturbing.i updated my mobile app and put my pin .it then supprise me to see a message in red that read sorry we can not attend to it nw.i went to customer care ,but they do anything and said is network.am thinking of withdrawing my money in your bank",1
2020,"Too bad, not working, the older version is better, why update and you can't carry out any transaction.",1
2020,Good. But your network need to inprove.,4
2020,"The app is perfect and secured, if you use mobile internet anyway.",5
2020,This app should be rated zero. I believe updates is meant to make things better but this current version didn't. I can't do any transfer or any transaction. It keeps showing no Internet connection. Pls bring back the old app or correct the multiple errors,1
2020,I have not been able to access this app after updating it and its really frustrating. If i know I wouldn't have updated it.,1
2020,Really helpful for instant transfers and I with the new app it is more improved sercices.,5
2020,Not installing after update,2
2020,Banking made easy!,5
2020,The problem I encountered has been solved. Everything works perfectly now. Thanks. I have given you 4 stars from 1 star.,4
2020,I have been enjoying the app until today when I paid money to my account via E-PAYMENT twice and I received the alerts on my phone but the amounts are not reflecting on my account in the App. I don't know what is wrong. Please fix this problem!!,3
2020,"I dont understand eco bank, i cant activate the app, after inputing the OTP, it will just say go to activate. Pls u ppl should do something about it cos i cant access my account.",1
2020,Good,2
2020,And to think that I deleted some apps just to update this app? I've been stuck at ' proceed to migrate'. 😤😤😤,1
2020,"After updating to the latest version I'm not able to complete the sign up, I imputed my pin and the response say ( Proceed to migrate) and it stays like that forever. Please fix the bug in time .",2
2020,"Hi, I was trying to register for a mobile banking this morning, I got to a stage of receiving PIN on my phone, but the message couldn't pop in. Then I back the page and it took me to where I input my number, I started all the process again but i couldn't go through cos its telling me the card has been linked.please kindly tell me the way forward",2
2020,Great,5
2020,ECO BANK MOBILE APP IS RELIABLE,5
2020,Bad,1
2020,I cant access the app since yesterday i updated this new app..cleared caches..even installed a new one still not working...its showing proceed to create after the otp is sent...if dis u guys knw this new updating is still in progress y disturbe someone to update...i cant make transactions since yesterday..pls rectify dis issue,1
2020,"I love ecobank ,and i can mange the insuranc",2
2020,"The new eco app is really frustrating. Once you input the necessary informations, what pop up is ""proceed to migrate"".keep on clicking OK.",1
2020,"I have created express account , I can't sand out money ,,, jus saying PDN",1
2020,it has improved,3
2020,"This is the most useless app ever created and am done how can you download a tell me to update to an application still under test, I tried to input my details entered my pin giving me proceed to migrate what is that who created the app Ecobank needs to learn I think am done with this bank",1
2020,Very perfect,4
2020,Just like every one's complain update app and u get the proceed to migrate message and u clear date unstall app and restall the app and its the same result. Not untill someone sue ecobank for imputed negligence because you can't have access to your cash at this crucial period. And please don't send me that auto message of me clearing my data or sending u a message with a screenshot and my mobile number because I have.,1
2020,Very good,5
2020,"Honestly iam not happy about this app the old one was working perfectly,not until i was ask to update till now i cannot activate my account i want to know the eccess of this app if i cannot use it just frustrated my transfer this night .too bad.",1
2020,Slow to download,4
2020,Its an embarrasment. Cant activate it . Now im stuck. Cant make any transaction. Why is that. Pls i need an older version,1
2020,I have updated the mobile 📱 banking App but the problem is (PROCEED TO MIGRATE) Since yesterday; What does it mean by that,1
2020,"I regrated updating the old version to the new one , this app is so fustrating",1
2020,This apps help alot,5
2020,"This your new app is so frustrating, especially to set up",1
2020,the new app is cool,5
2020,It is not working,1
2020,What is going on i updated my app i cant use it tell me to migrate ....you guys should fix this,1
2020,Really Good.,5
2020,Love the interface and ease. Love everything about it ❤️,5
2020,"I was asked to update the old app, and since i updated it, i've been unable to set it up",3
2020,Worst application so far,1
2020,I find it difficult to set up this app after installation. It keeps saying wrong password whereas i input the password i used in old version.,1
2020,"The old app was better, this new app is problematic, it said I should input my details and I did. After inputting my card details it said welcome and everything but just for me to continue it said I should start from the beginning due to something pertaining to internet connection. I did and now it just says my details are already attached. I have cleared my cache, data etc but it still comes up with the same problem.... What can I do?",1
2020,Excellent,5
2020,"I have never logged on with this app all i get is error cord ,help is well come,i really need this app.",4
2020,"I cant activate my account, just got tired of trying",1
2020,I can't activate it is not working,1
2020,Having problems in changing my linked number for this application platform. It's supposed to have flexibility who even created this app. I've even been to the branch where it was setup still it's unsolved.,2
2020,I have been using the old App but the App asked me to update and after updating I have been having problem with activation. The App sends activation code and request me to type current pin and nothing happens,1
2020,"I have always used the old app, I was told it would be outdated on the 31st of may. I went ahead to update the Ecobank mobile app on my phone.. Little did I know that I was getting myself into trouble. An OTP pin has been sent to me about 7times, yet I can't login to my mobile app.",1
2020,"Hello, I can't login into the upgraded app, despite clearing cache, uninstalling, and entering my pin numerous times.",1
2020,"I'm finding it hard to use this App. After inserting the 6 digit code, the page is not proceeding to landing page.",1
2020,Really good,5
2020,"Ecobank just useless, unable to login since i update my app... Using your ussd code is even worst too, Pls do something, am unable to carry out transactions and its very frustrating pls",1
2020,I updated my mobile app since 4 days and it has been a big issue reactivating.,1
2020,It is a frustrating app. It keeps telling me my avcount is dormant or it says network error,1
2020,"So so good, i love it",5
2020,"ECOBANK is not trying for one bit, i have being using my app peacefully ever since before u pple said i should update before 31st of dis month May, now i ve being trying to update for the past 3 days but it is not going through i even cleared cache and uninstall and reinstall again as directed by d customer care agents dat i called but still, it is still telling me please check request and try again later. Pls u pple should restore back my old app dat i ve being using ever since. Thanks.",1
2020,Having issues reactivating after i upgraded. Keeps telling me proceed to migrate even after clearing cache,1
2020,"Any body with your device can have access to your account through the ""Quick Transaction"" menu of the app and carry out any transaction with it.... Its risky and should be looked upon immediately!",2
2020,"what a bad expierience, i am unable to create my profile since i downloaded the app. showing PROCEED TO MIGRATE.",1
2020,Your network system is very bad because I can't upgrade,1
2020,"Its not working, am starnded already",1
2020,I like this but is not opening on my lg phone,4
2020,"Ecobank happens to be a bank I love so much, but then, I was debited a semi huge sum twice since March 30th, I applied and only one of the said amount has been refunded. Am kinda stressed up calling Ccare that is not picking up and my airtime burns.",5
2020,Very fine,5
2020,"After updating the app, i find it difficult to log in my account, i have cleared cache and redownload but am getting the message that my card has been attached already, pls rectify urgently.",3
2020,"The new update is bad, is not working . you guys need to do something about it",1
2020,"I bought recharge card,ecobank debited my account but didn't credited my phone acc",1
2020,The new version the help does not respond.,4
2020,"Since I updated the app, I have not been able to login whenever m asked to provide my current pin, I was told to proceed to migrate and the nothing comes up",1
2020,At least some how improved,4
2020,"Maybe you should give us back the old version, ive been trying to login for 2days now all to no avail, enter pin to login and app keeps saying “proceed to migrate” enter wrong pin and youll get same response, click proceed and youll be returned to same page. This is bad.",1
2020,"The App was easy for me to download and activate, Ecobank did great at the upgrade.",4
2020,"Good morning.this app is mot working.after sending u an OTP,then it says tou should put your pin,the next message that pops up is proceed to migrate.it does not pass that stage.been trying to make use of this app for the past one week.and the nearest Eco bank branch is very far from me.",1
2020,"I sent a mail to the above adress ,till now no reply.",1
2020,Great.,5
2020,"This is bad.... Bad app. Difficult to use. It just keep showing migrate, and enter PIN. In this period of COVID-19.... THIS IS TERRIBLE. Please DO THING... DO THE UPDATES FAST. TERRIBLE",1
2020,"Since i updated it, it has been so fustrating. After inputting my pin, it will show proceed to continue, when i click ok, it will still remain in the pin page. Ive not been able to make any transaction since i updated it.",3
2020,Just ok,4
2020,"Very very bad since the last update, i can't access my account and is so frustrating, please me back to the formal app biko",1
2020,"This is the worst bank app have ever used. Since i update it, I have been unable to reactivate for use. U guys in d IT dept need to be sacked!",1
2020,This your app is useless I finish almost all my data trying to download it.... Why isn't the app really working,1
2020,Pls help i have tried to activate this App after the update but every moment of it is so annoying and i am becoming fed up with it.,5
2020,"I can't even get my account back after updating, i even tried opening a new account but it keeps saying sorry we can't process your request at the moment. So what's the essence of updating the app if you can't make any transactions?",1
2020,"I am having difficulties in re-registering on the update version, it keeps showing me proceed to migrate which it doesnt",2
2020,"I have tried several to log in,with no success.i cnt do any transaction.i'm so frustrated.please help me out.",1
2020,"This app is very good 👌👌, it saves time and make transactions a lot more easier, i don't go to bank again often, the only thing I'll ask for is just a way to transfer money internationally, thanks for the app.",4
2020,"I am unable to login to my account since i updated the app, trying to login and after inputing my number a code is sent to me and im asked to put my code and a pop up comes to migrate and it doesn't go any further than that",2
2020,"Unable to login after inputting my code, it's showing ""proceed to migrate"".",1
2020,It cant open since i upgraded the app. Just there and not opening for once .,1
2020,Worst App ever. I can leave this Bank because of this. I can't even login after updating the app just today.,1
2020,Efficient,5
2020,"If transfer is made, some time the receiver will not be credited and some time the money bounce back.",5
2020,This app is really good,5
2020,Is working fine now thanks for the job well done,5
2020,"Since I updated I have not been able to log in, keeps telling me to imput pin and nothing happens, I have emailed you and I still cant access the app!",1
2020,"Please l need a guide on how to activate the app,this is my first time.",1
2020,I have sent my screenshot to you guys hop it will b resolved today? So that i can give you guys five stars.pls am only but beging,1
2020,"4 star, Because of the protocol involve in downloading and activating the app.",4
2020,Perfect,5
2020,I have a problem logging in with the new version If i put my pin iy says ready to migrate,1
2020,"Current Mobile app installed is frustrating especially after requesting you to enter current pin & you entered & then press OK, it keeps telling you to PROCEED TO MIGRATE when you press OK. What is the solution? The previous version isn't like this new version",2
2020,Safety,5
2020,Nice,5
2020,"Ever since i upgraded the app, it hangs on migrate or cancel, i have cleared cache and data, still no progress..please fix this",1
2020,"Hello good day, i was prompted to update my app which i did but when i got to the page to put my pin i was told ""proceed to migrate"" after pressing ok nothing happened. Please you guys should rectify this asap cos we need to do transactions on our apps. Thanks",1
2020,Great,5
2020,"User friendly, but horrible network which makes the app useless",1
2020,"Ever since I updated the app, I have been unable to use it. After sending the code to use and I inputted it ,then it will tell me to proceed but it keeps telling me to proceed. It's annoying.",1
2020,Please whats wrong with the app after signing up it say put your current pin after that no login whats going on,1
2020,I don't understand this new app at all after entering the sent code still saying proceed to migrate done it still the same thing since i upgrade it i don't av access to the app,1
2020,"I have been trying to update but unsuccessful. I get message, ""cant play video"" at the first page. Kindly assist",1
2020,"Please am trying to use my Ecobank mobile app i was told to update which i have done,to activate the new app is telling me ""proceed to migrate"" ,after clicking Ok,its still on Proceed to migrate,its frustrating i can't make transactions,i need help urgently.Thanks",1
2020,Great,5
2020,"I can not access my account since i update it. After entering my new pin, all i can see is proceed and nothing more. I had sent my complain to the provided email address. Still no response, please i need your response quickly. Thanks",1
2020,Since i updated the app have been unable to use it or even check my balance on the app,1
2020,"So frustrating, i tried to update my app,yet its keep saying migrate to another level... Pls i dont understand",1
2020,Apps Unable to send the activation Code on first time registration,1
2020,". I have been using the old bank mobile app before the new update...after the recent update I have found it very difficult to activate the application...I have cleared cache and data from the old app...even went on to uninstall the app and reinstall the app again...but it will not proceed after it sends an OTP to my phone number...it writes ""proceed to migrate"" after pressing ok and nothing happens...I have mailed you but yet to receive any response....... Day 2 - this is not working yet",1
2020,Cant access my account.proceed to migrate kept coming up,3
2020,"I updated the app I can't login again, my friends too can't login, please fix then I edit my review.",2
2020,This app is usless. Look into it Ecobank.,1
2020,Ecobank why? The previous app was doing just fine. This updated app is Wack.. keeps asking for your country and phone number to send an otp.. then to migrate now becomes a problem.. have tried severally still cannot move out of that phase.. PLS you guys should work on this because this is the alternate channels we need at this pandemic period. And also please I tried making a withdrawal on Monday at access bank ATM machine I was debited without being paid. Please help do something,1
2020,"Please who have successfully activate his latest ecobank app, how were you able to do so, because my hands are getting tired of entering pin and pressing OK. I don't know how I landed myself in the problem would have waited till the old version expire. Was told to clear data cache, I uninstall , even download new one same problem. This is frustrating abeg.",1
2020,Great app,5
2020,i can't continue registering after downloading..it keeps saying proceed to migrate n i have input my pin. what's the problem?,1
2020,Poor,5
2020,"Pls the old app works better for me,i dont even know if my transaction is working ,pls if there is another app pls change dis one for me pls because am feed up with this app.u people should do something to dis app.",1
2020,"The app is awful, how can you creat an app that just requires one time login. Atleast, let it request for your login details whenever you make an attempt to login, otherwise it's useless",3
2020,Good,5
2020,"Very bad experience and i regret i deleted the old version because is already affecting my transaction ,,",1
2020,Updated my app and pin sent for verification then it keeps reloading. Now I can't do any transaction,1
2020,Please how do i install this app?,3
2020,After updating the app not functioning why ask us to update...the old one was working perfectly,1
2020,That's the best bank Mobile App in Africa and beyond...,5
2020,This app is obviously a hoax. In the last 3 month I have tried activating the app with my debit card and it keeps sending the same error about it cannot process my request due to internal system error. Why havent they fixed the error in 3months remains a mystery to me.,1
2020,After updating the app...when it gets to proceed to migrate after pressing OK nothing happens,1
2020,Cant login the app. Showing process to migrate But its still on same spot.,5
2020,"Eco bank is just a hopeless bank very frustrating n annoying,,, why are u saying we should update why u no that you have a very useless n hopeless network system,,,",1
2020,"This is the worse App ever seen, I have been using my old app until I updated, the update never worked, it kept on telling me proceed to migrate...I can not even access my money now, so so disgusting.",1
2020,This App is giving me Hell of issues and I needed to make some financial transactions tonight. Pls I only upgraded hoping to have a better experience but it's turned worst than ever. Pls Ecobank support team I need an urgent assistance Asap.,1
2020,Stressful,3
2020,"Ecobank, why do you start what you have not tested? You derive pleasure in stressing your customers right? I was enjoying my App before you started prompting me to update my app, now I can't use it at all. It keeps asking for country code after inputting severally. I can't do any transaction now and I have an urgent transaction. I even cleared my app cache cos i saw where you ask someone to do so, yet no result.",1
2020,"Very awful. The app has never worked before. I have gone to your branches several times to complain. This is really shameful. Over 3 years, you could not solve the problem",1
2020,I just update the new app now but I'm unable to enter my current pin,1
2020,"Worse bank in nigeria,am regreting banking wit u pple",1
2020,Good,5
2020,Since a week now I have created a virtual card but it can't top up more over I created a single virtual card but in the app I received more card with the same information **The reference part in creating an Xpress account is not working when you put in the reference number is won't work unless you skip that part. It need your attention too. #When this is fix intime imma comeback and rewards you with ⭐⭐⭐⭐⭐ so do your best .,1
2020,"I am unable to update my app,its so annoying",1
2020,I updated my ecobank app and I can't access my account. When I type in my pin it tells me to migrate and then nothing happens,1
2020,It help me a lot,5
2020,Very bad since i updated this app,3
2020,I enjoy the app,5
2020,Please don't update is not working,1
2020,Infact its frustrating. It keep asking me to migrate n i keep repeating it n no results.,1
2020,Wish i never updated my app. I have been having issues woth transactions since i updated the app. It take grace for transactions to fo through. This is the most frustrating bank app I have ever used. Please revert to the old app. Geez,1
2020,Please how can i reactivate my account,2
2020,Very good,5
2020,Not perfect,4
2020,The update is so slow,5
2020,Ok,5
2020,The app has refused to work even after clearing cache. It will always terminate at 'proceed to migrate'. It is a frustrating process for me.,1
2020,Ion know... Since the day i updated this app.... Nothing is going through eg airtime. Transfer etc.. I'm tired,1
2020,Very horrible app... Regretted upgrading. Now im stuck with an app that cant past PIN confirmation stage... Hiisss,1
2020,Good,5
2020,tɦɛ aքք ɨs ռօt օքɛռɨռɢ աɦat ɨs ɦaքքɛռɨռɢ?,1
2020,This update is so awful..everything takes time to load..the interface is too clumpsy..pls take us back to the previous version,1
2020,"Pls nobody should update this app..if only I read reviews I wouldn't have been in this mess. It tells you to migrate after selecting country and that's it, Notting happens. The old app was working very fine. I only wish i could backdate",1
2020,This app is so faustrating can't even proceed to next step once it says input your current pin please i need assistance ASAP I just deleted and re-installed to see if anything will change,1
2020,"I am in Seychelles, since my number Orange is not fonctioning here,so i cannot get trough the New App.....so,what yo do?",1
2020,Why are you guys still deducting 52 naira for transfers?,2
2020,"Since i updated my ecobank mobile app i have being trying to use it but is not working,it will ask me to proceed to migrate but once i enter ok it will just remain like that,please i want to do some transaction with the app and am so dissapointed that i can't use since moring. Please i need a respond so has to know what to do next.",3
2020,Wonderful. Makes financial issues easy,5
2020,"I tried Signing up bit couldn't. When I got the where my current pin was required I typed in and it displayed 'sorry we couldn't complete your actions more 5 times.have been trying to have this mobile app functional on my phone more than 5 years.have been to several eco bank branches ,filled forms and still nothing has been done about it.i dont even receive an alert from Eco bank its frustrating.",1
2020,excellent,5
2020,Give me the new version of eco bank mobile banking,5
2020,"This app is working but sometimes it disappoint, please the service is too poor",4
2020,"I want my old app back..whats the meaning of all dis stress??i updated my app nd it has totally bcome so useless..proceed to migrate nd das all..ntin else..i even uninstall nd installed it again..still d same tin.. Av nt bin able to do any transactions wit my app..d old app was working fine until it notified me dat i needed to update it nd since i did,it has really been frustrating....",1
2020,Good to go,5
2020,Good,5
2020,The ecobank mobile banking gets better anytime I used.,4
2020,Easy and swift,5
2020,Trusted,5
2020,App not working after update... nothing comes after pressing OK to proceed migrate. ...kindly work on it,1
2020,"Why are you people frustrating us, dont we have enough already. I can't log in again. This is so annoying. You said I should update my mobile app, I did that now I can't log in again.",1
2020,Since I updated the app today anytime I open the app it's sends a verification number it works afterwards but after accessing the code it's says I should input my current pin number and after doing that it's shows my profile not found Please how do I resolve such issues,2
2020,Very fast,5
2020,"Since i updated the app, its been difficult accessing it. Either the country refuse to select or the pin. Its becoming fraustrating",2
2020,Not working it needs an upgrade to work perfectly,4
2020,"I dont know what to call the bank, i received fund that appears in my statement but yet did not reflect in my balance since Sunday, one of their staffs claimed reconciliation. Their app too is useless",1
2020,Good app,5
2020,"Really bad, I was prompted to download the new app, but I am having trouble logging in.",1
2020,Backward,1
2020,Very good 👍,5
2020,"Good application, working perfectly.",5
2020,Good,5
2020,This new app is giving me a lot o logining issues If you are not ready while creating an updated version,1
2020,Wow,5
2020,"The new update after imputing my number and confirming the code I will be asked to enter my current PIN which when I do will ask me to ""proceed to migrate"" and that will be the end! I was using the app comfortably before this last update, what happened???",1
2020,"The platform is okay. But seriously i prefer the previous. Transaction is supposed to be immediately. But it keep telling to wait, the status will be communicated if successful or not. Who will have such patience to be waiting",1
2020,"Bad update, i lost my login details, now am in a situation i can't easily resolve",1
2020,Good app but you guys should improve by adding a receipt and make the account statement easy to assess like other banks app.,4
2020,Manageable,3
2020,"I can't log in my Xpress account in the new update. After automatically detecting the code, i get an error report.",1
2020,Excellent,1
2020,"Very annoying app, how will I upgrade my functional app just to begin to face challenge. This app needs to be worked on, it keeps telling me ""Proceed to Migrate"" ok or cancel and if you enter ok, nothing happens. Pls fix this or make the old version available because it was working fine.",1
2020,Its a nice app but its slow at times,3
2020,Good morning! I've been trying to enter my OTP but the app keeps redirecting me to thesame Page! What's the problem? I need your urgent response!,1
2020,"I truly regret ever upgrading this app to the new version, i swear to it. Whats this? I prefer the old version to this... Dont even know what to call it. After the necessary step followed, it stops at migrate, and thats it. I uninstalled and reinstalled five times today, even had to download the old version but still same, pls I'm so vexed right now and i need to do transfer.gusssshhhh!",1
2020,This new update is rubish I tried opening it rather it's saying can't get you at the moment for how long,1
2020,I updated your app just now but I can't access the app no more for just an update from Nigeria,1
2020,Pls this app is not working at all the old one was even the best why then did eco bank take us what was wirking perfectly to what is not working at all ever since i updated this app i can't do anything it will take me to a place that i should chose my country and put my phone number when i did that there will send me a code and said put the current pin when i put the pin it will display ok to migrate that the end nothing again pls do something thanks.,1
2020,How to register it,1
2020,Thank you ecobank,5
2020,Very nice app indeed since it is easy as ABC,4
2020,I am having problem with this new vision of mobile app i did everything but it is working it is telling me to proceed to migrate after i entered my pin. Whats wrong?,2
2020,"Bad app, ever since i updated i haven't been able to login properly",1
2020,Very good sevices,5
2020,Good and fast,4
2020,I have entered the current pin sent to me but still it keeps on telling me proceed to migrate whenever i press ok,1
2020,"Poor I can't put in my pin, it keeps saying proceed to migrate",1
2020,"Please ecobank you will have to do something about this app, I just updated my app as requested and now I can't do anything on my account anymore, it keeps telling me to proceed to migrate what does that mean please? .. What kind app is this? please i need urgent attention.. Thanks.",1
2020,The old version was way better. I got stuck on the continue tab after you guys have me enter my card details while activating my profile. I doubt if this app is actually ecobank. It maybe fraud!!!,1
2020,"Can you please guide me on how to restore my App, after the update everything is starting from the beginning.",1
2020,"This is the worst bank app. I installed the app and filled all the necessary questions, yet i cannot access the platform to do my transaction, i call customer care to narate my issues but to no avail.Infact this app is not an app.",1
2020,"User friendly interface, better than ever",5
2020,Satisfactory,4
2020,It's not working! PERIOD! the swift app service is what keeps me with the bank ....this is just too poor,1
2020,"The keep asking for username and password and i sincerely dont understand the password or the name they are asking for, because when i enter the username and i chose password they say it incorrect",1
2020,"I have been trying to reinstul the app but it's not going, so fustrating.",1
2020,"The older version had my details no matter how many times I updated: this newer version is asking for my details, and I'm not comfortable about that. UPDATE: I really wanna give zero stars!!! Now i have managed to put in my details, only for the app to inform me that I would be validated with a contact number WHICH IS NOT MY CONTACT NUMBER. Really? Ecobank doesn't have my correct credentials contact number? (Even after I have submitted the right number). Take me back to the old version.",1
2020,Best,4
2020,This app is hard to update as it takes and or needs strong internet or eco bank IT support team is not doing their job or helping their clients to get updates timely and easily. I am stranded now with this required updates before 30th May 2020 when the old version of 3.4.6 will be deleted or disbanded. I am in South Sudan having account with Eco Bank in Juba. Customer Care is not pucking up or taking telephone calls for help.,1
2020,I like this app,5
2020,Updating the app is frustrating. It is not not yet perfect,1
2020,"Very frustrating here, have been trying to operate my app but ends up not successful.",1
2020,This app sucks. I can't access my account. Whenever I try. It says password expired. And if I try to change it doesn't work.😶😶😶,1
2020,Good,5
2020,This app is so fustrating have been expecting Otp code for the past 6hours. Please do something about this.,1
2020,Am trying to log into my Xpress account and am unable to. There is no option for Xpress account login,1
2020,This app is not working so sad,1
2020,Update,2
2020,I'm finding difficult to log in and its telling to change my OTP settings.,1
2020,The update is taking ages to complete. Won't go past the point where after requesting Pin it says migrate to proceed,1
2020,I can not access it,1
2020,"The live chat is terrible, the slow response from the team. Can't recommend an international student to use ecobank",2
2020,"I have been having issues with transactions, they keep failing since yesterday morning",1
2020,"Updated the app says my profile is dormant would you like to activate it? When I say yes it says I haven't answered security question and restarts, I'm just perplexed at this point.",1
2020,Nice and I love it,5
2020,Useless app,1
2020,Is cool,3
2020,Good,3
2020,Please I don't yet have a bank account. Can I create my account via my mobile phone without going to the bank itself? And do I need to pay in some money before I creat the account?,1
2020,"I just downloaded d app n am tring to access my acct, but it is not working, it keep telling me to select country i have done dat on countless times but still not working.",1
2020,It gives me a lot of problems,4
2020,You should take this nonsense update plzzz.. we don't need it... give us de old one,1
2020,This app is not working at all. After Otp received it asked to enter current pin..after that it says can't setup your profile again..I have been trying this since two weeks..at first it was the opt not coming. I am fustrated..I am going to unintall it..it's useless for me..I now understand why it has 3.1 reviews..,1
2020,Awesome,4
2020,"This app use to work well before, now it's frustrating. I have been experiencing transaction failures. Recently when I made a transfer to another bank account to settle my bill in a shop it shows transaction failed but I was debited, this happened two times and it almost caused argument because the shop owner didn't got any alert, so I have to locate ATM in order to withdraw cash to settle the bill. Now I'm afraid to use this App for transaction again. Very frustrating!",2
2020,Superb,5
2020,This is just rubbish. The old app worked perfectly. I have not been able to activate my app since I updated to the knew one. It keeps saying select a county even after you have selected one.,1
2020,"Ecobank has the worst Mobile App. Upgraded this app for someone, but it asks for Contry and phone number, sending a code. once done, it tells one to migrate and restarts the same process again. Gosh, don't download the app if you don't want frustrations",1
2020,I don't know,5
2020,I still cant access my account through the app,1
2020,"I tried updating my app because it does not show my recent account balance after updating it, it stops at verifying the otp sent to me and does not go beyond that.",3
2020,Good to use kindly get it now,4
2020,"I can't seem to be able to activate my app, when i reach the point where my mobile number is to be varified, then i get a pop up saying that it cant be done",2
2020,This indeed is the most useless App ever,1
2020,It's fast and efficient,5
2020,"It's really frustrating. The one to help is really slow , i type what i want from them and know one seem to reply. Am even fed up with this app. I thought it's really convenient but it's a mess",1
2020,Inn,4
2020,This is the best mobile App for transactions ever..Fast and swift.,5
2020,Nice,4
2020,Not good app Pin not working I have tried so many time,1
2020,The app is not working with my accounts.Still the same thing till date even the ussd.,1
2020,"Have sent a mail to the email address provided with my account details and country for over a week now it yet to be rectify, i still experiencing same issue.",2
2020,Satisfactory,5
2020,Can't use dis app. Very annoying.,1
2020,Good work,5
2020,Please to ttt the TG ggt to,2
2020,The Dumbest Mobile Banking App Ever! GTBank And Others Is So Simple And User Friendly And Still Secure. For The Past 3/4 Months I Can't Simply Log in. Too Many Dumb Questions,1
2020,I'm trying to get started with the app and I've tried incessantly to no avail. When it gets to the time I'm to be sent a code or something like that then I'm stuck. Please what do I do? The app wasn't like that when I was actively using it last year.,3
2020,"It been frustrating trying to register for mobile App. I have downloaded the App but unable to register. I will put in the code send to my mobile, next is to put Pin I will see proceed to navigate and i click OK. Nothing else will happen. Since 6am today. Its user unfriendly. Help me .",1
2020,Please I am experincing some erros so I'm not able to create my account,1
2020,I have not been able to use this app when I updated this app. I visited my branch on this issue and I was told to uninstall and do the installation again. I have done this tons of times with no success. Quite unfortunate how Ecobank is lowering the standard now.,1
2020,"I've nor been able to sign, even the ""Help"" of a thing is frustrating is not giving me the right response!",1
2020,Great,5
2020,The updated application is terrible.....is not working at all... I regret updating it,1
2020,Was trying to use d app was told my profile as been locked,1
2020,It's not downloading from playstore,2
2020,"Consumes too much data, other apps are using lites, eco bank pls upgrade",1
2020,The last app was working perfectly but immediately I upgraded I can access my account again via the app. It's only shows Proceed to migrate and ends there. Wish I never upgraded in the first place.,1
2020,This app is just a huge failure can't be installed even after installing it can't be activated.,1
2020,Very bad,1
2020,What kind of stupidity is this I have downloaded this app more than 5 times still same problem When u want to create profile it says cant process now You better give me my data back You see why Africans dont develop,1
2020,I downloaded the app and I put in my details and then just for me to get my OTP code it takes hours and you never even came I uninstalled it installed it and then uninstalled it again because it's not good improve on your systems,1
2020,The update interface and all looks cool until I have to finalise the registration process. It can't recognize my own pin which I have always been using. What's the solution? Keeps on saying wrong pin etc yet I put in my correct pin,1
2020,You always have a weak network,5
2020,"I would have given it a five star but i had difficulties with the app. I cant even activate the app on my new device. I have done pin reset, gone to the banking hall for reset, and also dialled *326# but none working. Its frustrating",1
2020,A good app. I just used it to open xpress account. Though i haven't documented the account with the bank yet. Dont know the transaction limit for now. However activating the app is very frustrating and tiring.,4
2020,I have tried uninstalling and installing the app but i cant even get past the verification code process. I started having the problems since the time you guys changed the bank account number system. I would really like the issue to be fixed.,1
2020,"The updated version has completely failed to work and it's frustrated me. It activates automatically but no response on entering current pin. It stops there. You need to work on it to ease our covid19 lockdown situation. Previous version for me was a five star but this one, yet to see.",1
2020,I have downloaded this version of the apk but it is failing to create a profile for me and is generating an internal error message.,3
2020,"Very frustrating! Reaching on the stage to enter PIN, it gets stack on Proceed to migrate! I did all ur recommendations which are to clear cache and data , reinstall the app but in vain. Plz rectify this!!",1
2020,App doesn't open. Keeps denying access to network.,1
2020,"I have not been able to sign up to be able to use the app. I have been trying for 3 months now. When ever it gets to the stage requesting for my pin,when I input the pin it always gives me error messages. I've cleared the cache still it didnt work. Please any other options. I can only logged on through the internet banking.",1
2020,Try more,4
2020,Please I have been having issues logging into my ecobank app. It's says my profile have been dormant and I should activate it. I've tried doing that but to no avail. Please help me out because its frustrating.,2
2020,Good,5
2020,We like this app very much and it easy to excess.,5
2020,"The application is requesting for OTP, please how can I get an OTP",1
2020,"Everything is not working, system say no connexion",1
2020,"Ecobank Mobile Banking is the most unreliable and frustrating mobile banking that I have ever experienced. For the past two days, it has not been forthcoming and an attempt to update the app was even worse. Now the app has refused to open. Nothing at all to rate. God help me.",1
2020,Disappointing Used to work well till this new version. I've uninstalled and reinstalled several times. I try to transfer money from one account to another and keep getting a red empty bar. Nothing else. So annoying,1
2020,"I can't even complete common registration, the code IS ECOBANK sent has refused to complete my registration its saying PROCEED TO MIGRATE , i have logged out and in yet no changes, just wondering how the other part will be when common registration is this stressful.",1
2020,Nice,5
2020,"Regret et frustration! Il y a quel que mois c est mon PIN qui n est plus reconnu. Aujourd hui, meme une reinstallation, "" Please select the country"" 😷 chose faite mais😬😠!",1
2020,This app is very frustrating ...HV downloaded this app app twice and I can't even activate...it wen ever am asked to enter my number....all dey say is the number is invalid...whiles dat is the ..number am using...HV tried saaa...for almost several times ..pls fix that,1
2020,I downloaded this app since yesterday and after installing it doesn't want to link to my account. After the OTP it won't open another page for me. It's frustrating.,1
2020,Very good,5
2020,"Since the update I can't transfer nor buy airtime what's going on plus I can't even see my balance and it keeps having connection issues, sort it out please",3
2020,"Very poor since 3 days nw can't longin, can't even make transfer",1
2020,Very nice,5
2020,Good,5
2020,A financial mobile app doesn't serves its purpose. I am disappointed. How could the submit button accept multiple events within seconds?,1
2020,This app is a mess u can verify account name using the account number And a times save beneficiaries dont apear,1
2020,"My phone got restored to factory settings, been trying to download d app again all to no avail.",1
2020,This platform/application is disappointing.. cannot access my acct since 5 days after more that 20 trials. It's frustrating,1
2020,Depuis la mise a jour l'application ne donne plus chez moi même les codes qu'on envoie je mets mais toujours naze,1
2020,I've been unable to activate the app. It's so frustrating and i need help.,1
2020,"The app doesn't connect to the internet 😠. Now i can't acess my account. Terrible. Just terrible! Even when the app manages to connect to the internet, the auto generated codes needed to activate the app doesn't work. The keeps telling me incorrect code",1
2020,"I love this app, so easy to use And quick transactions",4
2020,Gosh This update sucks can believe I upgraded my old working app for this rubbish cant do anything with it anymore I regret updating it You guys should Pls do something about this Or give me a link to get the old app back,1
2020,Great app,4
2020,"I don't understand this new app at all,it keeps writing press okay to proceed and still repeating same process over and over again,I have uninstalled and installed several times but no solution.. I really don't like this",1
2020,Have really tried several tyms logging into ma account buh it stii not working. Dont really know wats going on kindly do symtin abt it for me plss cox i dnt even have penny on me abeg.,2
2020,App won't respond Telling me to check network connection...and my network connection is good,3
2020,I cant acess my account Fix it asapwhats happening na up untill now you have not fixed the app,1
2020,Stupid app. Everything about Eco bank is nonsense. It doesn't connect 😡,1
2020,It was very active,5
2020,I cant load my balance i just received but my balance is still empty when i saw the alert in the balance history but still saying 0 balance,1
2020,Good,5
2020,Express out put,5
2020,Updated App but not even able to login!,2
2020,Very useless app,1
2020,"Very bad, I updated the app so as to enjoy new experience but unfortunately d experience is bad. I couldn't log in anymore from where I was instructed to enter my current pin.",2
2020,"So far the app says my profile is in OTP hence I need a new PIN. When I type a new pin, it says my profile cannot be found. What can I do to solve it? The app says to chat Ecobank for assistance.",1
2020,"I thought this app was suppose to make things easy. Hoh!,, common activation and I am already having issues.",1
2020,Please work on this app Refused to activate even after selecting my country and putting my phone number,1
2020,"Completely garbage app. Entered my number several times, but I never received any OTP code. The automated voice mentions the OTP so fast that I can't comprehend what it's saying. Same thing with a different number and a different device.",1
2020,It's not working,1
2020,I've not been able to activate the app after downloading. What could be the problem?,1
2020,This app used to be one of the best apps ever. But I have been finding it difficult to download my statements of account to the email. This has been going on for the last few days. Kindly help me out as this is very urgent.,3
2020,Made a transfer today and it's yet to be credited to the recipient and I have been debited already,1
2020,Asses my account,5
2020,Disappointment indeed How can acustomer wait up to 24 hrs for code Its inaproprate & unserious of thiers keep up pls,2
2020,On the card number there is only space for 19 numbers while card number carries 20 numbers hence its failing to verify my account please what should i do,1
2020,I cant download a receipt of a transaction. How can you fix that asap😠😠😠😡😡,1
2020,You need nothing like star...your is not working proper.,1
2020,The app is so frustrating I put my phone number in the space provided for phone number and also my card details to register and when it's time for me to get an otp code for verification I won't see anything...so frustrated I had to uninstall and download the second time and the same issues persist .... am already getting fed up of the bank if I cannot at least operate on mobile banking with the bank so poor,1
2020,I can't login to my account....it say am temporarily locked,1
2020,Good,5
2020,"I don't want to use annoying words. Pls fix the app is so frustrating. I have cleared the data catch as u guys suggested yet to no avail. The end point has been (""proceed to migrate"" Cancel Ok). nothing happens after this. Pls work on the App it isn't working.",1
2020,"I updated my mobile app,  then I couldn't activate the app. When I put my pin, it says ""proceed to migrate"" then I get stuck there. I have uninstalled, anf reinstalled, i have also deleted the cache files, please its really frustrating. To think that it left me stranded at a shopping mall. Please help",2
2020,I was looking for upgrade my app but I pressed what I was supposed to press I reached were it ask pin number I fixed it but it's telling me proceed to imigreet only that yet it is my PIN am paul from Uganda,5
2020,"I just downloaded the app and it seems not be working. I have uninstalled and installed still thesame. It gets to where I put the pin and it doesn't open, it will ask to migrate but nothing happens. It's just disappointing",1
2020,Very good,4
2020,"I download the app and typed in my number, it was bringing out another persons name, like I dont understand.",1
2020,The app is not working...telling me my profile is dormant,1
2020,It's very nice!,5
2020,"Difficulty in updating,I'm trying to update ecobank mobil",1
2020,good application,3
2020,Terrible terrible update....wish i had not updated!,1
2020,"Very bad experience, I regrets wasting my data.",1
2020,Port,1
2020,Good,2
2020,I can't access the app telling me in correct pin I don't get it..,1
2020,Good,5
2020,Very bad. In OTP state or whatever. I can't seem to change it.,2
2020,It so bad i can open this app,1
2020,Good,5
2020,"This app is a complete waste of time... After downloading i entered my phone number and OTP was sent to it but, on entering to the space provided they said my request cannot be completed, this is so frustrating. None of Ecobank online transaction works, the *326# USSD not working, app not working, The bank is just frustrating her customers too bad.",1
2020,Efficient!,5
2020,"It seems frustrating until you clear the cache of the app, apart from that you're good to go. I would also like to be able to download my bank statement from the app and not through email. I have been waiting for my bank full statement for over an hour now. I don't know if the email system is not working or if I'm supposed to wait for 24hrs before I get the statement.",3
2020,takes too long to send code through sms (if it even sends the sms) Needs a lot of improvements,2
2020,Hello medo and how are you doing now on,5
2020,This app does not deserve any rating from me. It is too frustrating. I have uninstalled and reinstalled more than 6 times. You people should give me back the old version. I can't login. I can't see my account. It is so frustrating,1
2020,"I am more than frustrated with this App. The option for mobile phone number is giving me so much headache. I uninstalled to see how far, for me to install back is another headache, I am just confused.",1
2020,good,5
2020,The app lacks basic functions like showing my transaction history from ATM's including bank deposits and withdrawals. The only time it shows is when I use the app to transact.,3
2020,Very easy in banking,5
2020,"It's having a lot of problems downloading, wasting a lot of time and not moving. Even when there is enough network and data. Quite annoying!",1
2020,This app is worst than anything im uninstalling it right now 😈,1
2020,My bank nice,5
2020,Am yet to create my new account,5
2020,"This is very,very frustrating. I have to reinstall this app for six times and its still not working. i even went to the bank yesterday and they could not do anything about it. Such poor upgrade and service.",1
2020,"Ecobank really needs to buckle up. I updated and now I can't even use the app. I've uninstalled and reinstalled, yet it won't process despite sending codes uncountable times. What the hell !!!",1
2020,Terrible!,1
2020,Bad,1
2020,"Please destroy the app and build another one, not even working at all. This is annoying",1
2020,Simply the best banking app in Africa,5
2020,"With the updated app, I can't access my account. Keeps sending an OTP which I never receive until hours late, only to tell me OTP expired when I try it. This app is👎👎",1
2020,Can't use app.keeps telling proceed to migrate,1
2020,This has been the worst app ever after the update. It takes forever to open n you can't even perform any transaction with it.,1
2020,Nice app please i need to update my account,3
2020,I can't use the app since I updated it I just sent you a mail. I wish I didn't update,1
2020,Great mobile banking,5
2020,"Better than the previous mobile app. And please, Ecobank stop debiting my account for monthly card maintenance fee cos CBN says quarterly",3
2020,Nice app very easy to use,3
2020,The App is absolutely useless.,1
2020,Very good,4
2020,"I've downloaded the app, pls after downloading and log in can I start using without necessarily coming to the bank for any transfer ?",1
2020,The app is not downloading 😞,1
2020,Perfect,5
2020,Eco mobile Super,5
2020,It's the best,5
2020,Excellent my bank,5
2020,It makes my transaction easier,3
2020,Very fast and very responsive,5
2020,"Poor security, limited functionality and many options not working for most of the time",1
2020,Crushing alot .. not letting me make any transaction,1
2020,Very very good,4
2020,"Want to create internet banking tell me , we could not find a record of details provided",1
2020,Great app,4
2020,Ok,5
2020,Very good app so far.,4
2020,"This app is annoying o,since i updated i cant longin, haven't done any transaction now its really frustrating ahswear!!!.ive sent mail bit they blocked it , what's all this nah!!!?",1
2020,The app is useless. I think it was deliberately developed to deny customers access to their funds.,1
2020,So convenient . Great app.,5
2020,"It has been great but very difficult nowadays using the App I have been trying using the app since morning, behold all in vain so what should I do next in order to be able to do some transaction",5
2020,It took me less than 2 minutes to download and activate on my new phone. Lovely,5
2020,Thanks for the developer,5
2020,"Good bank, terrible app. Don't think of downloading it.",1
2020,STUPID STUPID STUPID STUPID 😤😤,1
2020,Excellent,5
2020,Pls I downloaded the app. Tried activating it. I go to the point where I imputed my pin. It brought a message saying proceed to migrate and that was all,1
2020,This app is total rubish i was unable to set up my profile,1
2020,"Am new to EcoBank, my account is validated but i cannot create a profile",1
2020,It is really amazing,5
2020,Very good,5
2020,Easy and convenient banking,5
2020,Slow,2
2020,This application doesn't work... I can't create a profile,1
2020,Very convenient,4
2020,this app l am trying to install it keeps on saying proceed to migrate l dont why. 0star,1
2020,"The experience has not been good at all...I think ecobank need alot of facilities to put in place, to make mobile banking easier for all consumers even at the convenience of their homes...",1
2020,"I just updated the app and I am stuck somewhere. A verification code was sent to my account and the next option was to enter current pin, I put in my current pin(the one I use b4 the update) and I keep getting ""proceed to migrate"" and I am stuck on that same page",1
2020,"I have uninstalled and intalled like 10 times the app cant just proceed after inputting pin it just shows ""migrate to proceed "" and also i tried with my ios it is thesame nonsense.",1
2020,Pls am trying to open my account on the app n it keep telling me my account is in otp state n I shd under sum code I call ur office n a code was send to me but still it can't open am bored koraa,1
2020,Good,5
2020,I like it,5
2020,Poor app i have seen so far.please do something about it because i cant activate my account,1
2020,Very convenient and helpful,5
2020,"I am having an issue with the app. Whenever I try to send money or buy airtime, the app would not take more than 3 values so it can't show above 900. Please can this be resolved?",1
2020,"This app is so frustrating it wont open, right now we are stuck at home and we cant even make any transaction, please would you fix this asap",1
2020,"I have done all you asked me to do to this app yet it's still not activating. I have cleared the cache uninstalled and reinstalled new app, yet no headway. I'm infact tired.",1
2020,Good app,5
2020,"I'm really frustrated. Since the last updated I have issues. I have tried to generate an e-token to take money from an ATM, the account was debited but the e-token not generated. I goes 2 times at the headquater her in Niger and have sent an email with screenshoot and my account informations but 1week ago, nothing is done. Fix it asap or I could probably switch to another mobile bank service.",1
2020,"This app is worse, didn't open, couldn't make the transaction I wanted to, if there is zero star, that's what I will give",1
2020,Nice,5
2020,App not working even after updating,1
2020,Very good and easy to use,5
2020,"This app is nonsense. It sends me code through my mobile number, after inserting them it asks me to put my current code, and after doing so, it tells me to migrate, once I click it, it restarts the same process again",1
2020,Not downloading. Tried several times,1
2020,Good to go,5
2020,Can't download the app,1
2020,Annoying,5
2020,"App was working perfectly fine until the update. Now it's not responding. After you input your pin to migrate, that is it. It doesn't proceed. Can you guys fix this asap?",1
2020,"This app was very good but now after profile being dormant I installed on another phone and it never finished setup, will show success after inserting debit card details but won't proceed.",3
2020,Worst experience ever,1
2020,Unable to migrate,1
2020,"I have tried several times to login without any success. I have uninstalled and reinstalled it still not working for me. The app ask you to select your country and enter your phone number. A code is sent to you for you to enter. A pop up shows up to cancel or migrate. You tap on migrate and that's it, nothing shows up again. This is frustrating. Please do something about it because the old app was working fine.",1
2020,"This bank clearly has issues i wish they can be bought over, they dont reverse a failed transaction, at the end of the year they declare people's hard earn money as their profit. And d dummy Rafiki will tell you to hold on after one persist, you will keep starring at a stagnant screen forever not ever saying how soon or how far you will be attended to. Anytime i want to do a transaction from my bank im always scared bcos if it doesn't go through that moment your money will be debited, and gone.",1
2020,Nice,1
2020,It may be best,5
2020,"Nothing works out on the app,its so frustrating that am starting to regret having an account with you Even your customer service is not helping I am so disappointed in your services",1
2020,The app is so very nice and easily TO open express account without going to the back. Very useful,4
2020,"I find it difficult to activate my mobile banking you said my card is not 3D fully Authenticated,, please i need your hellp . thanks",3
2020,Excellent,5
2020,"Good, fast and reliable",3
2020,Very good,4
2020,I love this app,5
2020,I'am very happy with ur service,5
2020,Lovely I love it,4
2020,Excellent app,5
2020,Safe and reliable,5
2020,Best mobile app very fast and effective,5
2020,Very good,5
2020,"This app is misleading the public. Since I have downloaded this app, it refuses to activate and I have calling the toll free. They are always telling me they will send me a default code which I can use to activate it and after the call that ends it. Some will tell me uninstall and install the app which I have also did on several occasions but still the app is not working(activating). What actually is the problem with this app? Is it still working? I think this is the time we needed this app sir.",5
2020,Good,5
2020,The app Is frustration its asking for a current pin. Wich current pin exactly?,1
2020,Excellent,5
2020,"Plz,Eco bank team do something about this app.its been a frustrating two and the half hours trying to update my profile!",1
2020,Very nice,5
2020,Fantastic app!,5
2020,I made an Airtime purchase yesterday from my account to an Airtel number its was unsucessfull yet i was debited and the person was not able to recharge it..i did a live chat to complain i was put on hold yet no respon,4
2020,A lot of problems with this new update. Please do something about it.,1
2020,It is comfortable,5
2020,Can use my app it is locked can't open it to use very annoying,1
2020,Awesome,5
2020,Good,5
2020,Good,5
2020,"I can't even activate the app right now and i badly do need to make transfer .... the app is tell me that "" sorry we can't process your request right now "" why ????",1
2020,This App is giving me problems ..i cant transfer money from my Steward bank to Ecobank. its saying invalid number. but i am using the same number that i opend the aaccount with. its really stresaing,1
2020,Useless,1
2020,This app doesn't work,1
2020,"Very good app, makes life easy.",3
2020,Good experience 👍,5
2020,Very terrible. I can't do anything with. All I see is Express account with my name yet can't do anything with it.,1
2020,"I did update on my app and now is not working at all. The old app was much eficient. I can,t do anything now. Please help me. It cannot proceed when it get to proceed to migrate",1
2020,"Ecobank aba!!! After updating my app I couldn't make use of it for any transaction, some of the options don't work for me even after requesting my pin. But I love this version. 👍👍Need yur assistance.",1
2020,"This App needs a better developer, I have been frustrated the whole day just to move money for payment, after the mandatory update it keeps on asking to migrate and yet nothing shows up. This inconvenience is unpardonable.",2
2020,Great one,4
2020,"It keeps saying authorization failed, try chatting with us I keep trying but it doesn't open what should i do?",1
2020,Hi i would to use your app here south africa but my country is not there in list why?,2
2020,"Djibril ouattara is right that update has no security to me. With just opening the app u will see your name and details and even your transactions which is not safe if any one abduct you and he opens the app he'll see all your transactions and know how to bill you. Pls you guys should do something. Adopt, GT, Zenith, UBA standard and leave update jor",1
2020,I've been having issues with the since I updated it and it's so frustrating. I've also been trying to get your attention and it's also not working. After inputting the my password it shows migrate and if I press okay. It doesn't change. I've not been able to make any transaction since then. The App is working perfectly now.,4
2020,Could have been user friendly if guidelines given to first user,4
2020,"Mauvaise experience La langue francaise nen vaut pas la peine, Je narrive pas a acceder a ma carte et ils ont bloqué mon compte",1
2020,Nice using the apo✔️✔️,5
2020,Am very happy with application it is very important and special and nice,5
2020,"if you guys can't keep a working app, its better not to have one, your staff has sent multiples mails regarding my access to your app, response from the head office is poor Network, Poor Network.. This is like the least of your problems, tho u can't activate cardless withdrawal..",1
2020,Banking made easy with this app plus it has a really good UI/UX,5
2020,"Not working, have been trying to activate my online access and it keeps failing even after i input the OTP sent to me..",1
2020,"Very simple and easy to used and it's of the best App money transfer in the world . It work only ,if you have account with ECOBANK.if you don't have account with ECOBANK try to open an account . Thank you ,",5
2020,"Trying to download the apps for hours now, not working",5
2020,Good application with a nice interface and easy to use.,4
2020,"Ecobank the worse bank in nigeria. If you encounter any failed transaction just forget it. They will frustrate you. All they can offer is consistent appologies. You sound like you are ready to solve your customers challenges. My N36,000 was stolen by randolt malta and ecobank helped them achieved it. Since 2019 you have refuse to resolve it. I hate ecobank service. Ecobank customer aided thieft. I wish I can make all discussion open for the world to see.",1
2020,"Secure, Fast and Safe...",5
2020,"It's okay. I have heard of many challenges in the update, I decided not to update my app since it's still serving me well.",5
2020,Great app,5
2020,They are saying my card is unauthorised. I've not had this issue with other banks before..i am this close to abandoning this account..,1
2020,I loke it,5
2020,"Very fustrating, I can't activate my account on this app,i uninstalled it and reinstalled it severally,but still telling me to provide valid card, which one is valid card again except the one am using? You people should find something else and upload for us to serve everyone better, else i will shot my account down and open with another bank.",1
2020,"I noticed that when i logged out and log in again, it doesn't require my pin, this might be prone to fraud should in case anybody have access to my phone unknowingly. I think the security on the app should be enhanced more. This should be looked into",3
2020,"Really fraustrated at the moment,since my upgrade two days ago,have not been able to have access to my acvount,after imputing the verification code,it only stops at migrate to proceed,i am beginning to regret the update,cos i was actuallty enjoying my app before now",2
2020,Efficient,4
2020,More room for improvement.,4
2020,"This is absolutely a useless Mobile Banking App. I had hoped to get a mobile banking app that links to my actual account. Though this creates another account (Xpress) for me yet I have never been able to link my ATM to the account as required. I keep getting error messages to chat them up yet the Bank support persons can't offer any useful help. Absolutely useless. Ecobank please go learn from GTbank, Standard Chartered and Jaiz Banks how mobile banking apps work.",1
2020,"I just can't activate,it tells me to migrate and when i enter the pin it still ask me to migrate",1
2020,"Hello Ecobank team, It's so frustrating, the app doesn't open. please fix this application ASP. In this period of time, we extremely need this app to function. I cant make any transaction yet am stuck at home in quarantine. Its a month ago, I've intalled, unstalled, reinstalled etc. The application doesn't even open, keeps saying the video cant play. It just doesn't open. Please fix this. It's much more needed most especially in this season.",1
2020,Great I love the app,5
2020,Experience is bad. Have been trying to create my profile. No verification code sent to my mobile after repeated attempts.,1
2020,I downloaded the app but unfortunately it's not opening. The same problem I had with it before.,1
2020,I have been liking to see this Apps since but dont know where i will get it wow appriciate for meeting with it now,5
2020,The app is just useless. I can't even log in,1
2020,"At first, There was a problem when trying login to the app, but the problem has been fixed now. Very good application. I recommend it.",5
2020,System too slow,3
2020,Very good,5
2020,I have been trying to set up this app since it was automatically updated on my phone (android) but this has yielded no results. I've called toll free severally but still no results. I ve been told my issue has been escalated. This is really frustrating.,1
2020,"This app is so wonderful, fast in doing transactions but the charges are high, so if it is reduced ebit it will be appreciated and affordable by everyone.",4
2020,Ll ll lol w,5
2020,Love the new features — virtual card and transfer via sms.,5
2020,"I am not able to use this app. Once i click on the transfer icon, i am directed to a blank screen, and thats all. I need help. Thank you",2
2020,Nice App,5
2020,Downloading the app unto my phone has been given me problem for the past 3 months.what is the problem? I visited your kasoa branch for assistance to no avail.,1
2020,"It sucks and very annoying, would've stick to the previous version and not update,I cant access my account all I get is ""PROCEED TO MIGRATE and it ends there...what an App!!!",1
2020,Super,1
2020,Very Accurate,5
2020,"Good evening, I just downloaded your mobile app on my phone and av been trying to register and it floppy. Please kindly work on it or give us back the previous app.",1
2020,"I dont know whta is causing this but everytime i try to activate my account on the the app it keeps saying ""your profile is in OTP change and set a new pin before transacting. "" The verification page too comes with an error saying ""your profile was not found please chat us for assistance"". For some reason too the chat dont give any response.",1
2020,Am realy enjoying this app,5
2020,"I have more than 200mb space on my phone, but cannot download the app. Does it mean that the app size is more than 200mb? Contact me asap.",1
2020,"Satisfactory , it's working perfectly any day any time and I can also hide my balance even if someone opens d app, d balance is hidden unless I insert my passcode... This app has never failed me once.. Keep up the good work ""Team Ecobank "" and keep improving",5
2020,Very fast and easy to operate. Stay blessed,5
2020,"Eco baaaaaaaaank oooooooo, you people are a disgrace to banking sector! In this lock down? How are we supposed to make transactions during this lock down. Shame on all. What a disappointment 😡😡😡😡!",1
2020,I can't register on the app,1
2020,"Awesome, except that improvement is needed on cast Ecobank inter-Customer cash transfers and Ecobank-Orange Mobile Money transactions",4
2020,A very useless and frustrating app. Can't even check my balance with it. The older version was much better.,1
2020,What is the problem this application not working why know please you people should just try to get it working properly please,1
2020,"Ecobank, Ecobank, Ecobank how many times did i call u ,you know what it means your service is poor ,sit up before is too late What is the meaning of proceed to migrate ,resolve this ,very annoying. I have been trying to register since many days, no success. Developer take note!",1
2020,Good,5
2020,No going again,5
2020,Wow! Wow! Wow! Ecobank! You've outdone yourselves this time. 🤗 I've never loved you more. This app is the stuff of dreams. Keep this up and implement a better customer service in your branches and I'll forever be impressed. 🙌,5
2020,I have not been able to login after update and i'm stuck out of my account. You shouldn't have rolled out the update at all.,1
2020,Splendid,5
2020,"With time I realised that it's too early to judge from few experiences. I'm happy to review my earlier rating that downgrade your good work. Actually I'm not regretting being here, in fact I was questioning myself as why it takes so long to open accounts with you. Keep it up.",4
2020,"I am very frustrated with this app now. It used to be helpful. Then, you guys did your updates and the app became weird. Since those updates, I had to re-activate but have been trying that tons of times with no success. This is very frustrating, particularly during this COVID-19 outbreak when we want to limit in-person transactions. Please solve this issue ASAP.",1
2020,"Recharging with this app is a nightmare , they debit you and you will not get your time , currently they owe me 4000 naira. It has not been reversed for close to 4 days now",1
2020,I cant get pass the enter current pin ??,1
2020,You guys need to work on it .its very bad when i open the app it says cannot play video please fix it i am begging because how can bank online if its not working,1
2020,Can't load my app why always check connection,1
2020,Can't download ecobank mobile bankink talkless of activeting in for usage.,2
2020,"The app is too poor, ive tried more than 50 times and it never sent the OTP or called me with the code. Frankly im disappointed.",1
2020,"I've been trying to used our Ecobank mobile app, and it couldn't work with my phone.",3
2020,I'm a new user to this apk and I've been trying to create my profile but always say it can't process at this time. Is there any reason for that because ive try for days now. Thanks you.,1
2020,Av not bin able to download this app.. What is really going on,1
2020,I am xperiencing a perfect banking solution to do seamless transactions within and across 34 African countries in Sub Sahara and the world at large. Gravo Ecobank,5
2020,"This app is trash... I really regret upgrading. I can't do anything with it, no where to transfer, no where to recharge, it's just rubbish. I should have read reviews before updating. Gosh! Dear readers, Please, don't upgrade your old app o,,, if you are thinking of doing it don't. This app is trash",1
2020,The app has refused to open,5
2020,Good but can be better with LIVE chat,4
2020,It good,4
2020,the app can't install on my 4on,1
2020,"Hi guys, I am feeling very discourage in this app linking. I have tried many times linking my account through this medium yet no results. It only tells me that my card validation is a failure. My card will be expiring by April 2021. I have filled in the Ecobank linking form no result yet. I need your help in this direction. Regards, Tarweh H. Boakai",2
2020,IAM not able to use my app because my profile is locked. I have tried to get it resolved in the chat in vain. I have sent a mail without receiving a response. How do I go about it during this locked down?,3
2020,I don't have an atm and i have been unable to withdraw my money cause bank has shutdown in my state. And i tried using the mobile app but it's still requesting for atm. How will i transfer my money then? Please look into this cause i can't die of hunger when i have money in the bank.,1
2020,"Is very very valuable and also good , wherever you are But please we suffer a lot when registering",5
2020,Ecobank is great,5
2020,Easy access,5
2020,I have an issue of ussd code transfer via my phone line and was referred to using the Eco bank app... I have consistently registered but it would get to a Stage that it can't continue dues to inability to complete setup. I have redownloaded the app bt its same,1
2020,Useless App,1
2020,"Is nonsense after putting the pin they sent still,it will keep on telling me to migrate it,which I don't understand what it means",1
2020,I have been trying to download this app for month now but only ends at create to migrate. I dont know why,1
2020,So bad,1
2020,"The app is a mess, from one update to another no reasonable development, I cant do anything with the app. Please change the developer.",1
2020,I will like to have it done by the end of the day and I will be there for you,1
2020,"Pls how do I get started, just downloaded the app!",1
2020,Ok,5
2020,"My name is jonathan p ngegla iam banking with Ecobank, but idont received any massage pls help me to received massage.thank u.",5
2020,Nice,5
2020,"Please whats going on??? Since morning i cant make any transfer or buy airtime, please try and fix it up and don't tell me to reach you on live chat because its not working too",1
2020,Best app ever,5
2020,Nice App,5
2020,Nice,5
2020,😀,5
2020,Good,5
2020,"After deleting and re-installing the app, is now working perfectly and with more added features than the old one. Am recommending for all ecobank customers. Am rating five 🌟 🌟 🌟 🌟 🌟 start",5
2020,The old version is better than this,1
2020,"I can't complete the application process.after filling the requested info,it kept saying proceed to migrate since yesterday. I'm tired already.i need to mk a transaction as soon as possible. I tried live chat,it wasn't helpful.",1
2020,Nice,4
2020,Fast and reliable 😊,5
2020,Great,4
2020,This app is not opening on my phone they we only Tell me they are sorry that they can't process my request at this moment,1
2020,Since I updated the app it logged me out and when I tried getting back in it says my account is on temporary lock Please how do I resolve this,2
2020,Very good app.,5
2020,The mobile money service is not working I'm from Liberia,1
2020,This one is wahala. It keeps telling me to put country after i have putting it,1
2020,Good,5
2020,I really like this app because is easier for withdraw money,5
2020,Very bad experience. Have been trying to download this app over 3 weeks now. And it seems not be working. Can something be done about this?,1
2020,"Seriously, I had high regards for Ecobank until this app update. You've lost so much of my confidence with this trash of an app. I can't make any transfers since the update and what angers me is the fact that people have been complaining about this updated version since it's release and still the issue has not been resolved. I thought Ecobank was better than this. I thought if you had such an issue being raised by your customers you'll take action swiftly. I thought wrong, you're no different",1
2020,"Thanks Ecobank for this app. Am really enjoying it. It's fast, easy and very good. Please keep updating.",5
2020,I love this app is so easy for me...,5
2020,"I installed the app, completed the registration but I can't perform any transaction, when I click on the transfer link, it can't display anything since last month now. Am fed up with Ecobank app system, if they can't do anything urgently then there is a big problem",1
2020,"Five stars, because Ecobank Family have listened to our complaints and update the app just as we wanted, they didn't only allow us to use our ATM cards, but also provided option of finger print as password and combine our accounts, all in one place. You have given me almost everything I asked for the last time.",5
2020,This app is vry good for mobile money transfering,5
2020,Looking good,5
2020,Nice,5
2020,"I can't create my profile, each time telling me to try again and again... What nonsense",1
2020,I haven't experienced anything yet due to lack of top up spot in my area. Nonetheless you should add another top up method like Mobile money top up for example. It will be of great use and lead many people to use the app despite its security issues.,2
2020,Lovely,5
2020,"I have been using Ecobank app for quite some time now with no issues until recently after an update I could not open my contacts, phone dialer and messages. It closes immediately after opening. I tried uninstalling and reinstalling but the problem still remains. I tried to reset my phone to factory settings and installed apps afresh including Ecobank app. When I log-in and open Ecobank app, my contacts, phone dailer and messages will just blink on the screen and go off immediately. Please help.",1
2020,"I find it very difficult to install your app, i have been trying it severally, why na??? Any help please",5
2020,Great,5
2020,They refused to send verification code to me may i know the reason?,2
2020,It has made banking so easy,5
2020,"Can not activate this new app,alway telling me proceed to migrate which is not working,pls reinstate the previous app for better services as it use to be,please and please",1
2020,It is not functioning,1
2020,This app is garbage don't worry yourself downloading it,1
2020,Tops all apps,5
2020,"I cannot complete installation of App for 3 days after downloading. Help desk has not been able to help. After selecting country and inputting my phone number it automatically generates activation code. After inputting activation number, it shows ""proceed to migrate"" and stops there.",3
2020,Too bad. Just one app. I can't use it. I have not been able to use since i downloaded. Everyday internal system error try again later. Ahhh!!! For how long???? For how long. Wouldnt had used my time ans data downlading this app. It never works.,1
2020,Frustrating! Kindly explain why I can't do a transfer after successfully downloading YOUR app and even receiving an OTP. When you need money the most...,1
2020,Love this app all it does it help alort🤗,5
2020,My sim is block an can not have access to activate my Visa card for use in Ethiopia,5
2020,The apple is very terrible he couldn't even send me a code to open,1
2020,"I hate this app was told that my profile is in OTP state, change and set new pin before any transaction, i chated and was told wat don't hv meaning i should go to the bank wen everywere is lockdown, no movements I hate this app was told that my profile is in OTP state, change and set new pin before any transaction, i chated and was told wat don't hv meaning i should go to the bank wen everywere is lockdown, no movements",1
2020,This app is making my head to blast. I can't even do anything using this app . All that I see is do i have an ecobank account if i entered yes then that is all . Nothing happen to work on this app as far as am concerned.. Very bad app . Have even regretted wasting my credit,1
2020,"This app use to work perfectly but Now it can't be used again. I updated it,but now I can't get access now Poor app you gotta do something about it ""ASAP""",1
2020,The old version was the best . Ever since I updated to this version I've never signed in. It keeps asking me to check my internet connection,1
2020,"Couldn't complete the setup, it keeps telling me due to internal error for the past three weeks,sucks.",1
2020,Monthly interest.,3
2020,"I like the update, very user friendly, but when you do a transfer it doesn't show that ""successful"" page.",4
2020,Too selective of credit/debit card,1
2020,"I cant get started, card can not be verified and I do not know why? The app needs alot of improving.",1
2020,"This app is a bomb, I regret updating my old app to the new one. The old app is much better than this. I have never successfully opened it to check my balance not to even talk of doing other transactions. It will keep loading and will never open, I will rate this app 10% I will not recommend it to anyone",1
2020,The new version is not as good as the old version. I am installing the app again and it is still not working,1
2020,Good,5
2020,"Good app,good to use",5
2020,Please i don't understand this app each i enter the verification code it will write proceed to migrate and it will not proceed...,1
2020,"Couldn't log in after inputting my pin, kept on telling press ok to proceed",1
2020,Need to be able to deposit from mobile,5
2020,"I wish I could give a star lower than one star, it's the worst internet app banking experience ever. I have abandoned the account for a long time and thought Ecobank service would have changed but it's now worse than I thought and contacting you through any of the other channels is even more frustrating your call lines are hardly picked and your system is down to many times its been months I have been trying to do an ordinary pin reset. Shame...",1
2020,The Google App is no more downloading other Apps anymore I don't know why,5
2020,"I had a wrong impression about you guys earlier , now I understand how the system works . Keep up the good job and sorry for the wrong rating earlier . Cheers Ecobank",4
2020,Can't get my account. Only the express account I don't have. It is frustrating,1
2020,When ever I want to login keep telling check internet setting. Very disappointing since last week can't make any transaction despite the lock down of Abuja city.,1
2020,I can't transfer even to load up my network its not showing up on the app i think i need the old app now this,1
2020,"Easy, fast and convenient",5
2020,I updated the app and since then when get to proceed to migrate then nothing works anymore,1
2020,This app use to work perfectly but for a month now is really been terrible. Can not perform any transactions with it. Always get a feedback that 'transaction failed ' . Have deleted and reinstalled but still not working. I did send an email to that effect but anything was done about it for me.. please rectify this ASAP for me,1
2020,"Please how do I enter my existing account number? After my first log in, it gave me a different account ( I guess it an automatic account number)",1
2020,Pls cant something be done or give a link for the older version.. Its tiring .. The newer version is really annoying. My family needs money cant send them becos the app is refusing my login details.. Called custimer care .. They keep giving a new pin that isnt working.. Might have to swtich to another bank. The older version was working just fine. Until auto-update happened,1
2020,I like ecobank Good,5
2020,"The app has been giving me headache ever since I tried to create a profile,it keeps telling me that we could not complete the setup of your profile.please try again shortly keeps telling me this for weeks now.the most annoying part is I dont even know where to complain their website",1
2020,The app is not function well since the new update...can't transfer money or even check my account balance.,1
2020,Completely understood,5
2020,I love this app,5
2020,The app is good but I can't find it on my app list and I have uninstalled and reinstalled it yet it's still the same thing.,3
2020,Nice,5
2020,Nice,5
2020,Not working ☹️☹️,1
2020,I tried installing this app more than 5 times. Everytime it gets to a point where it just starts loading without any further progress and the worst part is to get a reset code you have to go into the bank and join the lines to get the reset which always fails everytime. This has been such an inconvinience as i was left with no other way but swiping to access my money. I got fed up to the point where i just opened an acc with another bank where i installed and used their app my blankets. Terrible,1
2020,Interesting,5
2020,"This app is trash, i prefer the older version 100% over this, give headache while trying to revalidate my account. Saying "" network error try again later""",1
2020,"Fatanstic,great and enjoyable",5
2020,Best bank,5
2020,"My goodness,ive installed this app twice...still the transfer option isnt there...im unable to transfer or recharge directly from my bank...literally my moblie app my blank! Its so tiring",1
2020,Is the best i love it,4
2020,I donk know. what is the problem of this app.because the number that i register my account with.and i still use the number here in this app.and you are telling me that.the number is not register again?????,1
2020,Fine and nice,5
2020,Its OK,3
2020,"This app really needs to be worked on, ecobank just keep making life difficult for its customers, i mean i cant even pass through the registeration stage and access my account to make a transfer,....it really sucks",1
2020,"This application is not helping at all.Infact this is no app.I have been trying to download this app for the past one month yet I can't. Ecobank services is so poor especially with regard to this. The old version took less than 20 mins to download and key in the details:so now I must go to the bank before I do any transaction.I will advice you fix this urgently or I will consider closing my account with you.Because as it stands now,your services is what I don't enjoy.",1
2020,Its ok for me but not 100%,4
2020,Hard to download,1
2020,I really love this updated application I love the new of sharing account details,4
2020,Exquisitely best,5
2020,I have not been able to register my account not to talk of making use of it,1
2020,Good,5
2020,"Bad! After upgrading to the new App, I have not been avle to make any transaction...the App cant even recognize my password. Please treat.",1
2020,"Lovely! The app is great, easy to use and i recommend to it for everybody to use it.",5
2020,This app is difficult to register please do something about it.,1
2020,I can rate it bcos I av not bin able login sinz I download it...its a mess to me,1
2020,"Love it, transactions made does not inqure extra charge",5
2020,Nice,5
2020,good,4
2020,"The network experience has been bad lately, I can't check my balance, I can't make transfers comfortably. I will appreciate if effort can be put towards making the connection and transactions better.",1
2020,"Great app, well done to Ecobank",5
2020,"This app suck, I cannot attached my card to it everytime I try to attach it keep saying I am entering incorrect details or information. But they are actually correct.",1
2020,Cool,5
2020,"Good, but delay network to install",5
2020,"INTERESTING, VERY GOOD, KEEP IT UP!",4
2020,Good,4
2020,"Good app , but security not so good. Any one can check your balance through a process of making a transfer transaction. And no log in but now yes , you can log out. Add forex exchange rates.",3
2020,It is a bad app. The designer is not good,1
2020,Suberb,5
2020,My app is down,1
2020,So simple to use,5
2020,Nice app 👍,5
2020,There's something seriously wrong with your app .I have been trying to register for it for 3 months at the very least .it doesn't work on iOS and it doesn't on Android .I have been requesting for the 6 digit code to fully activate my account for donkey years now .pls fix it,1
2020,Best so far,4
2020,"I just downloaded this app but having problem in creating my profile, after putting the code sent to my phone number they ask me to put current pin after putting it, it will take me back to put current pin again. what can I do or which pin are they requesting for?",1
2020,Awesome,5
2020,This app is just total rubbish! It's not responding well at all and I just downloaded it,1
2020,it's been a friendly and easy to use app,5
2020,Faster than the former,4
2020,Great,5
2020,Best,5
2020,"I gave it one star because it worked once, just once! This app is really bad, to register alone depletes one's energy and even after the registration it won't connect. You guys really need to change something because this, this isn't working at all",1
2020,"I downloaded this app and after installing it and a code was sent to me, the app didn't respond again after inputing the 6 digit PIN sent to me. I've installed the app countless number of times but to no avail",1
2020,Can i open an account online without coming to the office,1
2020,"Wonderful app, very supportive",5
2020,The former is 100 times better. Like it requires more data to operate. Can't even get started always asking me to check my internet connection. Don't even know what to do next.,1
2020,Can do soo many things on my account..... it's so convenient,5
2020,This new ecobank app is always asking me to check my internet while my internet is connected with a good speed. The app never allowed me to perform a single transaction since I updated it till this day. Worst app at my end.,1
2020,They logged me out...why and I'm having difficulties in transactions,1
2020,The network is not allowing me to download,5
2020,Is amessing,3
2020,The app is fantastic. Never disappointed.,5
2020,Good Thanks,5
2020,Why cant i get my verification code i have been waiting for it for a long time now,1
2020,"This app sucks, I downloaded and try registering my account but it only took me to an Xpress cash account and gave me another account number, I cant even view my balance talkless of doing anything on my account..please what's going on?",2
2020,"I have not used this app. After reading a lot of the reviews, I certainly will never use it. This has got to be over 90% negative reviews and not worth the time or risk to me. I had thought Ecobank was a good place for my money in Ghana. Obviously I am wrong.",1
2020,"Bad and terrible. Since I downloaded this app, i have not been able to login successfully. After receiving codes it either say ""we can't create your profile""or ""it says proceed to migrate and stops there""",1
2020,This the most bank have ever seen they hold my transaction for the past 8 days there Agent are Always busy nobody to call or chat with the most worsted bank nothing but scam bank,1
2020,Its awesome!,5
2020,Pretty good app! Really easy to use. Big ups😍💯,5
2020,Simple and easy to operate,4
2020,"I downloaded the App and up till date i still cant activate it, so embarassing",1
2020,Not working in my device,1
2020,Good,5
2020,What kind of bank app is this that you have good internet still yet this app is telling me please check your internet connection or try again later ..really bad and this should be a very caution security to other banking here,1
2020,I cant go forther its saying proceed to migrate,1
2020,Good,5
2020,The app is not opening,1
2020,Awesome,4
2020,I can't perform any transaction with this app as I am not seeing the options except of Transfer command. It is really frustrating in times of crises. I wish I had the previous version as this is a mess....,1
2020,"One of the best mobile banking apps in the system, keep the app at optimal level and get the best feedback.",4
2020,Not now.,4
2020,"One word, terrible. Its pathetic how a bank can in 2018 have such a poor app",1
2020,This app was very good until the update. I can't access my account now. I'm always stack at proceed to migrate. Something must be done quickly. I regret doing the update. I have contacted the appreview but their instructions are not helping.,1
2020,"I need the previous version because the update is useless, it is not even recognizing my number to activate my apps. Very disappointed, i wish i could have the previous vision restore",1
2020,Beautiful and helpful..,5
2020,"I regret up dating. I can't login my account it keep saying proceed to migrate, please do something about it. It's so so annoying and frustrating.",1
2020,Very much okay ❤️,4
2020,"I had downloaded this app and it was actually working stress-free but I just later discovered that it had disappeared. What could have been the problem ? Good day, i been trying to get back to this app now some time but unsuccessfully. What's actually the problem?",1
2020,Please do something about this new app if it not working let have our old app someone need money badly have deleted n reinstall many time Jes... So many activation code messages...Corona lock down ecobank lock app,1
2020,the app refused to work on my phone why,1
2020,Nice app. I only have little issue with the latest version.,3
2020,"It started out well , but when we got to a certain stage, it said proceed to migrate. A nd we got stuck",5
2020,See if you people werent ready for this app you shouldnt have me us update the old version ... I have deleted and reinstalled like 5 time and to install is almost 44mb just imagine my data and time still its fustrating that i cant even access my account .. Even the chat room is error..,1
2020,Excellent,4
2020,Unable to link my debit card to my ecobank mobile app which already has Express account.,2
2020,Very useless app. Always loading .,1
2020,"Thats part of the issue. When I try to make an account the default account, there's only one account and its the default account. It works for other transactions, but when I try to get the statement, I get that of the Xpress account. I mailed a more detailed message to you. Please reply as soon as possible. Thank you",3
2020,Pls u guys should work on these new update.. prefer the old one better.. can't accesee anything... Keeps saying try again later and it's so annoying,1
2020,"Pls, I have tried my best to make use of this app, in fact I have redownload it, but still telling me my profile is not been found I should contact you guys for assistance. Don't know what to do at this junction. Thank you.",2
2020,Very good App,5
2020,"I don't understand this app o, I can't create my profile, it is stuck on proceed to migrate, please fix this",1
2020,Very useful app,5
2020,Great Easy to do transactions between accounts Easy to generate statement of account,5
2020,"I'm deleting the app because since I downloaded it about 4hrs ago it has been checking to make sure my connection is secured and has not opened. I thought I downloaded a banking app but its a connection security app. Sad! This may also affect the lifespan of my accounts with Ecobank, thanks!",1
2020,Excellent for customers.,5
2020,You need to work on your app so that we can use it without Atm card. Please advance like other banks,3
2020,Lovely update,4
2020,This the fake app bad,1
2020,I opened an express accout with the old version but now i cant access my express accout any longer,1
2020,I cant use this app to acess my account.l have reinstall and install more than necessary .it keep telling me to give my details to activate which i have but still no result. Pls can u make it possible for to use the old version,5
2020,"Your reply doesn't solve my challenge I said your app error message while I try set up is profile temprerally locked, you're here telling me the app can do or not fix it before it fix you",2
2020,I really love the new update,5
2020,This app makes me sick. Sent my complaint no response.,1
2020,"This update is totally trash and when I say trash, I mean trash! If I could give it a zero star, I would. What's the point of updating an app if it's going to end up being worse than the previous version. I can't access my account, I can't do anything! Once I put in the verification code, it starts showing me proceed to migrate, WTH does that even mean? Ecobank, you guys better fix this trash you call an app ASAP.",1
2020,Good,4
2020,Quite reliable. Will keep using it.,4
2020,Getting to chat with an agent is the worst experience ever. U can hold on like 30 to 40 damn minutes without anyone telling u anything. Only answer machine that sends u unnecessary chats,1
2020,I just think eco bank really needs to work on there network to be fast and reliable,4
2020,I keep on entering the correct PIN and then i get the same notification that my PIN is incorrect,1
2020,It delays in installing most of the time,1
2020,Good,5
2020,"Hello, the account statement doesn't have Ecobank logo on the top right corner, it just highlights the space for the logo but no actual logo inserted. Please work on it ASAP otherwise that statement is not from Ecobank. How can you give a statement and not indicate that the statement is from you?",2
2020,Your code sent to me cannot open my account,1
2020,"Who coded this app? Must be the worst app ever, the previous app was working perfectly until now, i hope you guys havent paid yet? I can't send anything to u guys, I've uninstalled d app long ago, no time",1
2020,Good,3
2020,"Ecobank mobile banking up is the worst. I'm sure they intentionally wants people to keep downloading. I followed all the instructions given but it doesn't work, if you have doubts. I'm ready to send a screenshot video it. Please stop installing, cause it will wast your time.",1
2020,You're able to do bank transactions without going to the banking hall.,4
2020,Bad,1
2020,I enjoy its usage now better,5
2020,Good app but I prefer the old version,4
2020,Very good and easy to operate. Thanks.,5
2020,"I prefer the previous app. This updated version keeps asking me to proceed to migrate which i dont even understand what i'm migrating to. Complained and was advised to uninstall and reinstall the app, its still asking me to proceed to migrate. I don't even know who send me to update app sef",1
2020,This is the worse ecobank app I have ever seen,1
2020,How can I connect my main acc to my mobile acc.,3
2020,Thanks for your quick response Ecobank.,5
2020,"This app is not good, i can't add my existing account and i don't make use of express account but i ended having an express account which i don't know how it came about, the worse of it all, is that the branch nearby can't even help me",1
2020,App does not log out when requested a serious security issue. Please do not ask me to contact you. Just correct and test it properly. Thanks I don't think asking us to uninstall and reinstall should be the way to go about fixing this issue. Please work on this inconvenience in line with the standards of other Apps.,1
2020,This app is terrible. I am told i have zero balance and my express account has suddenly disappeard,2
2020,"I am in a country,where the home phone number registered to my account doesn't work,hence i can't receive the OTP to activate the app. What do i do?",3
2020,"Love it, Working perfectly well since I updated...",4
2020,I've been trying download the mobile app for months now but its not downloading. Even the USSD code is not working as well.,1
2020,"Do your developers know this app doesn't work? More than half of your users has been complaining bout the same problem, and your response has been the same ever since... Uninstall and reinstall. Didn't your software testers test this app well before you guys deployed the updates? Pls stop wasting money on your developing and testing team and outsource the job to people like us that are willing to do better.",1
2020,Connect to one money please,5
2020,"Nice interface. Initially have issue after update but after i uninstall and reinstall the app, app work with better user experience.",4
2020,"Ecobank I had a little money in my account I was thinking of how to manage and withdraw I tried to buy credit you deducted the money and I didn't receive the credit up until now, this is so unfair and this not what I signed up for.",1
2020,"Worst app ever, I prefer the old app to this trash 😢😢😢",1
2020,"Unable to acess the mobile app, despite putting the verification code sent to me, it telling me to migrate which i did but still nothing is showing, i have uninstalled and installed several times, am tired of everything about the app,",5
2020,I had to manually add the current account which for some reasons had disappeared to enable me do the transfer. It works now. I do not understand why the current account suddenly disappeared and will not come back even after reinstalling the app. It's works now.,4
2020,Terrible app. How can a bank put on playstore an app that is not working. A waste of data and time.,1
2020,Good,5
2020,Works perfectly,5
2020,Good but I can load my account with money from my mobile money mtn,3
2020,"Wow, fantastic app. It's all encompassing!",5
2020,Whatever was done ro this banking app should be undone. I waited tsince latr January think rhe issue would have been resolved. But it is still the same. I xhose to unlock using card and after success the app just stays there looking. What is rhe problem ??,1
2020,Impossible to check acct balance or transfer funds between accts... what a shame ! Please fix immediately! ***Update: per Ecobank team's recommendation I uninstall/reinstall the app and I'm now able to check my balance. Thanks 👍🏾,4
2020,The app is so easy to use and reliable i any transaction done.Happy with it,5
2020,Good App,5
2020,**your trash app is not working and you don't seem to care about it. smh**👈🏾 that was my old review. Now the new refreshed app is so much better and gives so much convenience. Thanks Ecobank,5
2020,"This new app is something else. I always have to uninstall and install again. Wasting my bundle always. The older version was very good. Dear ecobank, kindly work on it cos it's getting frustrating. I just had to pause the installation and type this.",1
2020,Very usefull application only not much transaction history,5
2020,"I can't get access to my account after I updated this, very sad. I wish I can restore my previous version that works fine. I strongly advise other customers not to update to this version. I'm disappointed and devastated now",1
2020,Someone send money into my xpress account on 22/3/2020 but i haven't received it i need help,1
2020,"I couldn't have access to my account. I have deleted and reinstalled like 3 times, yet still stuck in ""proceed to migrate"" whatever that meant, Eco Bank should explain . Whoever made this update need to be stripped off his/her certificate.",1
2020,This updated version is killing us! Can't access my account to withdraw... The old one was working better,1
2020,So far so good,4
2020,It keeps teeling me to check my internet whiles every other app on my phone is working fine with same internet. It's frustrating,1
2020,The App makes banking life easy.,5
2020,"Now after upgrading to the latest version, no transfer is working any more. In this critical times of covid-19.I wonder if u test the app at all after each upgrade.Now i need to transfer money to my family.What do i do. I wish i could rollback to the old version.I am very dissapointed and frustrated right now.",2
2020,"Well, the new app is more efficient than the old one, just that some internal technical issues which as matter of fact are not peculiar to all need to be given prompt and appropriate attention for all users, irrespective of the account types they use, to have same experience with the benefits and functionality the app is testified to have. In general my experience with the app has been an awesome one. It's user-friendly and graphically appealing, smart and quick. It can only be better!!",3
2020,Good,5
2020,Easy to get and use,5
2020,Fantastic,4
2020,Useless app,1
2020,Good,5
2020,Dely in opening,3
2020,Easy to use,5
2020,The best so far for me. I have honestly not encountered any challenge from day 1. Thanks so much!,5
2020,This app is so dysfunctional. I cant use it...it keeps on telling me no internet connection whereas other apps on my phone are working perfectly.,2
2020,"Am crying now because am very stranded, I don't know what push me to go and update my app, pls return the old one for me pls, dis new version is not working please",1
2020,"After updating the app, I no longer have access to my business account on the app. I used to have all accounts on the old version.",3
2020,Best mobile banking App ever,5
2020,"Now I regret installing the update. The older version worked just fine for me. I can't even access my account. I get the automatic verification text and then input my pin and this 'proceed to migrate' keeps popping up without moving away. What the hell, Ecobank? Can't you guys just do one thing aright?",1
2020,Cool,5
2020,Awesome app for the money.,5
2020,Would be nice if the app allowed fingerprint unlocking,4
2020,Is the fingerprint,3
2020,"Good application, easy to use",4
2020,"This app is useless, I updated to the latest version of it only to blame my self. I've bn trying to make transactions since 3 days ago, but to no avail. I unstalled but was unable to install it back. My mobile app has been locked 😭. All thanks to the updated version. I no longer have assess to my app",1
2020,"Its really lovely and has been helping me handy, in terms of all my transactions",5
2020,Very good,5
2020,Ibu chibere kadi ibrapo La fabulousi kadi ibrapo,5
2020,"This app is a disgrace especially during this time of epidemic. Its not working in kenya. Tried to install it to no success, not only now but for the last many months.",1
2020,"Since when i updated to this new version, using it has been difficult.",1
2020,I enjoy using ECOBANK mobile app for all my daily financial needs.,5
2020,Excellent,5
2020,Still can't access my account with this update. The older fashion works efficiently. I have uninstalled the older fashion and downloaded and installed the new update but still couldn't resolve the issues. What is the matter?,1
2020,Good but sometimes frustrating,4
2020,Everything on your finger tip......so convinient,4
2020,Great App,4
2020,nice app,5
2020,Very convenience,5
2020,Great app. Has served me well.,4
2020,The application is the greatest I ever used,5
2020,Best app ever keep it up.,5
2020,It's really getting bad always have to be uninstalling and installing once again before transactions can go through,1
2020,Why can't I send money from Russian to Nigerian .I open an xpress account but it not working,1
2020,Thank you l am now able to access using mobile data. However the App platform still not allowing me to send money to mobile numbers.,4
2020,Perfect enough. Well done Ecobank,5
2020,"Has anyone been able to actually use this app for any transaction after it was updated ? It was working perfectly fine, but since the update, i was told to erase it and download it again but it keeps bugging and not completing any transaction at all. Realllyyyy desappointing",1
2020,"What kind of useless update is this that makes you unable to access your account.. This is rubbish. The last time I updated this app, I was told to unistall it from the bank while the previous one was sent to me. Now Ive made the same mistake of updating it again and I have to go throgh the same stress i went through. This is rubbish..",1
2020,Very cool app,5
2020,Very good but sometimes very sluggish,4
2020,"The app keeps telling me check my internet, whereas every other app on my phone works perfectly with same internet. I just don't get it. Since I updated the app to the recent one, I haven't been able to check my balance or do any banking operations with it.",1
2020,Great step forward. Amazing design and new features. But you should enable Visa Direct transfers from Xpress Accounts too,5
2020,"Stuck on ""preparing to migrate""",1
2020,"After the app say proceed to migrate nothing happen, screen is stuck at ""enter current pin""",1
2020,I have issues with the app. I can't activate it on my phone. I have called and sent messages for days to no avail. Eco Bank is just messed up,2
2020,"i'm unable to login after update. I input the verification code sent to me, and then the current pin to continue and i get ""proceed to migrate "" response. I select OK and still nothing.",1
2020,Good bank at kenya,5
2020,Excellent!,5
2020,Convenience and Efficient👌,5
2020,"This app is really messed up after the update. Anytime I open the app, it goes blank and I can't use anything on it. It doesn't work. I uninstalled it and installed it back but I'm still getting the same results. Something needs to be done. I can't access this app. What's the usefulness If I can't access it?",1
2020,Good,5
2020,We,5
2020,"You need to improve this app. It needs serious improvement. I just tried transferring my money to different accounts. The first time didn't work, but the second time did. Now I have not received a refund of the first transaction. I need that money back. Please help me reverse it as soon as possible. And please get new staff to renovate the app. It's disappointing to see so many people giving it low ratings. Please just improve this app.",1
2020,GREAT THANKS,5
2020,Nonsense,1
2020,I've activated it.,5
2020,Good,4
2020,Good,3
2020,Not workig the previous update was better,1
2020,Doesn't work. Uninstalled and re-installed. Useless if you ask me.,1
2020,It is a very useless app. Also a very useless bank,1
2020,How many days does it takes to deliver OTP? I have been trying to register mine since yesterday till now I have not seen any OTP,1
2020,"This app is unrealable, either money will leave your account and take days to reach tranfer account or it wont even reach untill when u call customer care, mobile money transfers are a pain🤯😡",1
2020,6PM presidents ip,5
2020,Cool 👍... But I'll give a 4_star cos you cld be better n hit 5! Make it an App of choice by improving more on your network availability... This has invariably affected the App's reliability n competitiveness in the market where you operate. You absolutely have all it takes though... Oya go go go!!! 🤗,4
2020,"The update is really not so good, I find it hard to make transfers and recharge. Please can something be done about it? Thanks.",1
2020,I can't open the app,5
2020,It's good for me to use,5
2020,Very good app,4
2020,Nice one,5
2020,Good,3
2020,It keeps writing something went wrong I cant use my mobile app anymore,1
2020,"ever since i updated my ecobank mobile app, i have been trying to login and after confirming verification and input my pin, it keeps saying proceed to migrate and that is all.... whats happening",1
2020,Awesome,5
2020,Customer care service is too slow.,1
2020,"The app is not working, i'm so disappointed on ecobank.. They will charge you every month and will still don't provide standad banking service to the customers.. Stupid app",1
2020,Superb,5
2020,Very easy to use any time and anywhere,5
2020,Good,3
2020,I want to deposit money on my xpress acoount using mtn uganda,3
2020,Unable to activate,1
2020,"To me the one star i just gave you is a waste. You guys are super incompetent. Your services are horrible. Bank app is a big sham. What exactly are you guys good at? Can't you guys just surprise me one day? See your review thread, not one person is speaking any good of you. What a shame! You guys should close up already. Thanks.",1
2020,"This Ecobank is a useless bank, the app is not working...i sent someone some urgent amount of money, for over 2weeks ago, the money didnt deliver, this useless bank said they will return it in four days, till now i have not seen the money..... I am sure the bank is about to foldup!",1
2020,Since I updated my mobile app I can use it anymore. I uninstalled and installed it back I can't use it again for couple of days now. It make me regret updating my app,1
2020,"I am very very disappointed with eco bank, i update my old app but now i can't even open it again",1
2020,Ecobank mobile banking pin,5
2020,Having done the updates. I was surprised the update is not any better than the first version. This is absurd.,2
2020,Every update makes it more useless,1
2020,Lovely,5
2020,"I regret updating the app. I uninstalled and reinstalled the app. The same trouble. Why now that I really need this app for business. Am not happy at all. Ecobank , u guys really need to do something about this",1
2020,Good net,5
2020,Super good!,5
2020,Very nice,5
2020,"I can't even migrate . I am stuck. Even after puting my current password as requested and clicked on Ok to Migrate, my screen is stucked to that page. Now i regret even updating the app. Pls assist",1
2020,"This new app is the worst so far, i have been enjoying the former one untill you came up with this. After installing, tried several times to start usage it didnt work till i was blocked. Of what use is it if even your staffs in the bank cant even be of help",1
2020,I can't access my mobile app,1
2020,I can't even log on to my account in this updated version. It's just frustrating. I v called d customer care severally to report the issue still yet no headway. It's so annoying,1
2020,It is good,1
2020,Good so far,5
2020,"Unreliable and weak support system Used it to pay water bill, the operation failed but still the money was deducted from my account. Contacted my branch they promised to follow up, but they didn't untill I received the next bill and found out that the first was not paid and I may need to pay a fine for not paying on time. The live chat did not help as well, I waited until I get dissapointed!",1
2020,"I updated it and when I try to log in, enter your current pin, I tried all the pin I know and it will show proceed to migrate. That's the end of it can't go further than this. What's the problem with it??",3
2020,But ecobank network system is very slow,2
2020,I can't download statements on this new version and it's frustrating. Used to do that on the old version.,3
2020,App is very good.,5
2020,"Actually, this updated version of the app is no fun at all. It's too difficult to handle, I prefer the previous version seriously.",1
2020,It is very bad,1
2020,U are to much out of ur mate,5
2020,I must comment on the new design. it is outstanding. Keep making Africa proud. 👍,5
2020,Good,5
2020,Messed up app. Very slow and unreliable app.,1
2020,Good app despite the occasional hiccups,4
2020,The new update is abysmal to say the least. I can't transact with the app anymore,2
2020,Bad,1
2020,Free,5
2020,A Very good app,5
2020,"I don't even understand the app any more,the account balance cannot be refreshed,even at that benificiary list is no longer found. I dnt want to say i regret using this app.",1
2020,"This is very very poor, all the reviews are negative and nothing has been done to improve on it. My biggest mistake was uninstalling it and downloading it again, this is very frustrating. Ecobank! Please do something, improve this upgrade, we are not paying maintenance fee for nothing.",1
2020,The new update has made many dommage because I'm not even able to send money by Rapid Transfert anymore. The amount I process to send it's not what is actually going as transfert. Very poor update the old version was far better,1
2020,Why update when the updated version is worse. I love updating my banking app for better experience but the case is different with this updated version. I made the mistake of updating. I can't even set up let alone login. I uninstalled and reinstalled yet the same problem kept coming. I need assistance on this as I can't do anything without login,1
2020,One of the best the only problem is the limit if you guys can increase the limit than it will be awesome,2
2020,Very poor,1
2020,It's really good,5
2020,It can not open after dialing the otp code that sent to my phone no. It will hung there,1
2020,Great,3
2020,I can no longer access my bank via mobile banking. This is the worst update I've experienced so far. What did you guys do???,1
2020,"It has been a stress for me to add my verve card, it keeps telling me that the card information i provided is incorrect and it could not be processed. I need a team of support to come my rescue urgently. Maybe after then i will gladly recommend it to friends and famillies but for now its a pissed off app.",1
2020,"The app looks classic and mature. But I've not been able to use it since i upgraded it to the latest version. After inputing my current pin, it'll just stop there and wont process it again. This is terrible!!!",4
2020,my account balance is not loading...This update is bad .,1
2020,"This is the most annoying mobile app I have come cross. When it promptes for pln, it takes ages to display: proceed to migrate. When you click ok, it takes one back to enter current PIN. So frustrating.",1
2020,How do i add another account?,1
2020,Okay,5
2020,Excellent,3
2020,Nice app,5
2020,"Everything about ecobank and their services is frustration, why change working, reliable app with this disaster. Sad, each of your updates comes with issues that take you like forever to resolve. Please i need the old app back.",1
2020,Neat,5
2020,Its not good enough,1
2020,Why can't I asses my account in ecobank? .,5
2020,"The app is just a waste of time. After getting a new card, I've been unable to register it. I've deleted and downloaded again with same error reply.",1
2020,Had I known I would have continue with old version. The new update is a total mess,2
2020,"I was told its good, trial must surely convince me",3
2020,I have issues accessing my Account with the App. when i put my PIN Code to Migrate nothing follows. This New Update is really complcated,1
2020,Why is that i can't top up airtime for some people,4
2020,Fairly,2
2020,Exceptional app - helps me get me money without stress via their split payment feature. Guys try this please and enjoy the Pan African experience .,5
2020,"Wonderful application among the banks app, nice one very easy to opprate excellect",5
2020,This is the worst app on playstore ever. Honestly i have uninstalled and installed 3 times at great cost to my data credit. I am seriously contemplating uninstalling my acvount from ecobank once and for all.,1
2020,It's really nice,4
2020,Bang!!! Bang!!! The New Eco Bank App is totally awesome. This was so difficult for me to admit but I just had to. It is so good and parked with lots of new features. Never a fan of their apps but this one does stick!,5
2020,"I have installed and uninstalled the app to no avail, can't even get pass the input current pin stage so stressful",1
2020,"D app was perfect, until I upgraded it. I have not been able to use the upgraded app. I dont know what's wrong with it. I prefer my old app oo",1
2020,This new update is nothing to write home about. All transactions are failing. And you might be debited too. So I suggest another update should be made as soon as possible because I'm so fruastrated now,1
2020,Ok,5
2020,This app was very good and useful until i have updated last week. No way to migrate...i have to uninstall the app,3
2020,Very bad app... It takes almost forever to open the app... It doesnt stop laoding at the first page... Avoid at all cost...,1
2020,"The app was working well until the latest update, i can nolonger access it anymore after entering my details. Please always tests your updates whenever you are about to publish them. This App is useless now !!! 😏 please do something about it, its everyone experiecing this problem so don't ask to contact you or send my details 😕",1
2020,"Dear ecobank my name is Abiloye Joshua ,you asked me to update my app of which i did, but to my surprise the app is no opening, it only display Connection not available please check your internet connection, the internet connection that i have been using for the previous app that i use to update it, a 3G strong MTN network, please do something because i have a lot of transactions to do.",1
2020,This upgrade of ecobank app is not friendly to customers. I updated it more than one week now but finds it difficult to activate. Many customers complain about activation. App developers should look into this anomaly and correct it immediately otherwise many people will be frustrated. A O Udo is my name.,1
2020,"This new app does not protect security of the account owner. Anyone can pick up your phone, open the app and see your name and balance without a pin or password. Pin is only requested for if a transaction is to be made. This is totally unacceptable. Secondly a lot of failed transactions. I called Ecobank contact centre till my credit ran out, no response. Please, a banking app should protect security of the account holder especially with the rate of phone stealing",1
2020,Very easy to use and convenient,4
2020,"The app request for pin and after that it says ""proceed to continue"" . I press ok but no results . Yak!!!! Several times",2
2020,I want to reset my banking mobil pin,4
2020,Hhh,5
2020,"Can't transfer to other bank since upgrade wish I can downgrade, very inconvenient.",1
2020,"I have been trying to create an account on my eco bank mobile app but it doesn't send otp, making it hard for me to create a transfer pin.",4
2020,"This App has become very useless after the so called update. I tried logging in by following the instructions given only to get to the point where am asked to migrate and no further instructions is given after inserting my previous pin. So I decided to uninstalled the app and download it again, this is one week now, am still trying to download the app and it's still not downloading, I when to two ecobank offices in Lagos to rectify the problem but they couldn't do anything",1
2020,"The app deactivated itself I can not access, not helpful",1
2020,"The app doesn't work! Trying to register my phone again, after entering my current pin, i get a toast: ""proceed to migrate"", WHAT DOES THAT MEAN???",1
2020,I can't load my profile keep telling me profile not found. Went to the main bank branch but the cant work on it.,1
2020,This upgrade is totally useless. My app was working well before but now it's no more working. The last one was okay.,1
2020,"This is the most useless app i ever downloaded on play store, imagging the app doesnt even open at alll.... Very useless app I just updated the app and i cant access my account again!!!!! Shirth",1
2020,"This app was efficient not until last week it started misbehaving, how on earth will you keep showing me my previous act balance when several transactions are been made",1
2020,"I can't receive my OTP despite my phone number being valid and active, please why is it so",1
2020,Too much protocols to get it working! Other Banks App are made simple for any ordinary Nigerian to Operate. I have the App and yet seek to transact business on my account through POS. Please remove too much bottlenecks for easy usage!,5
2020,Super friendly app.,5
2020,App cannot be activated .stuck on proceed to migrate for days,1
2020,I have been unable to use my app after the automatic grade done by you. I had to uninstall the app and now its taking like eternity to install the app again. This is very frustrating. I have so much to do using the app but for the past 5 days I've been rendered useless. Please fix this as soon as possible else be ready to loose a customer.,1
2020,"I can't rate the App more than 2 cuz the service is very annoying. Ever since I updated the app, it has started misbehaving, I couldn't log in to my account always displaying no network connection.",2
2020,"Had issues with the app but after contacts with the bank, it was resolved and working well now. Im able to login. Thanks",4
2020,This app is just horrible,1
2020,This new is not working on my phone pls do something about it,4
2020,The app is not downloading.,1
2020,The old App when you want use it you click on and key in your password before you use it but the new app is not secure at all the moment you click on you just have the access to do whatever you want to do before it ask for your password and that time the person have even seen your balance already. Is not secure at all.It should be like password first before you have access to whatever you want to do and another one processed.....please do something about it....is not secure koraa,1
2020,I love it,4
2020,"The update is good. Nice interface, easy to use. But when you try to transfer money is just shows your request is processing, It's doesn't show successful. You need to work on that.",3
2020,"This app hs been giving me problems, the old one was working well for me until i tried to update to the new one , that was the begining of my problem.as soon as the otp is sent another message of sirry we cannot process your request at moment will follow it . iam fade up with this app",1
2020,Whenever I make a transaction and the transaction failed I still get debit alert I think the people in charge should try to fix this very annoying problem,1
2020,This app update is very annoying. In fact I hate and disliked it. Can't login? What a nonsense update,1
2020,"The update only improved the UI, the functionality is terrible, I have to manually refresh my account balance",2
2020,This very update has just been annoying😠😡... From not connecting to server for several day... When it now managed to connect...sending otp taking hours to come.. Now otp is coming...to reactivate account is now a problem..after puting in password it then says proceed to migrate and then hangs there forever!!!!,2
2020,Excellent,5
2020,"Worst app ever... After upgrading it, i regretted ever upgrading",1
2020,"This new app is terrible , after updating the app, it send me 6 codes which it automatically entered, after that it'll ask me to enter my pin,of which I did and yet no advancement from there, it keeps doing that always, I regretted deleting the old app,",1
2020,It's a bogus app. You know it doesn't work yet you keep advertising abt it. Useless app and bank. When you start losing us the clients you will sit up.,1
2020,Am having problems . My ECOBANK MOBILE app is deleted from my phone. And I need it back,5
2020,Very terrible App I can't login to my account I don't ever get OTP code rubbish bank rubbish App.,1
2020,"RE: My review is hereby edited because I have figured out what caused the issue I had with the app ""failing to generate beneficiary's name automatically"" of which I did manually. The moment Ecobank MA team responded to my review, requesting for a screenshot of the issue and account details. I headed straight to the app to repeat the same transaction and capture the screenshot as evidence. On my first attempt, the app automatically generated the recipient's full name. Thanks to the team. Salute.",5
2020,love it the update is great,5
2020,I just can't get into the App,1
2020,So far so good,4
2020,"This app is not working , it's a certainty ...with all these complaints in the reviews, Ecobank will fake politeness asking u for screenshots, u want screenshots from everybody ?? I been trying for 10 days...u can re-install 1 million times, u can't setup your account..even when I went to agency.........this app is useless",1
2020,A###,5
2020,"This app is a mess, first when i installed it, it was working.But since three weeks now, i cannot even open it. I have updated severally to see if there will be changes, but it even became worse by poping Ecobank not responding intermitently on my window. It is a big embarrassment .",1
2020,This is the worst update of an app. First i tried logging in to my account for 3 days but to no avail. I then uninstalled and reinstalled it. I thought my nightmare had ended until i got to a point where i was supposed to receive OTP which as it stands would never be received after 3 hours of trying. This is very frustrating!,1
2020,It's a wonderful app,5
2020,Superb,5
2020,"The app was actually great until this latest update. I like to keep my banking apps up to date for optimum security and performance, maybe I should not have updated this time around. Since the last update, I am always having failed transactions, even with the most straightforward things like airtime recharge. Some of which result in unnecessary debits, which in turn take a lot of time to be reversed, and not untill I waste time and money in making formal complaints. This is unacceptable.",2
2020,"Very reliable and efficient. Downloaded, opened an express account, money was transfered into my account and i started using it immediately.",5
2020,"I will rate this app zero, since yesterday I downloaded it I couldn't use it to complete my profile. Pls ecobank upgrade this app is not working at all. It is a disappointment.",1
2020,"Dear Ecobank, if you know this app is not ready to be use why do you encourage your customers to download it. This is the most worst ever app. I advise you take down this app untill is fully ready. Thank you",1
2020,"This update us a total waste of time.. The former app is better than the new one..... You updated the interface and the graphics, although it beautiful though but not functioning properly",2
2020,Whats happening to your money transfers. Im finding it difficult to fransfer money from my account to mobile money. I sent 50ghs to someone and it has been deducted from my account and the person has since not received it.,1
2020,Installing the app is not easy... After putting my pin i only see proceed to migrate after that i see nothing again. Have been experiencing This since yesterday had to delete it and install it again still same issue,1
2020,Fast and convenient,5
2020,"Very appalling update. All attempts to login have failed. I thought updates are done to improve upon your service, but this took a different turn. So poor I must say.",1
2020,Thank you very much I can now do my transactions with ease. Since I uninstall the app and install it again.,4
2020,Ok,4
2020,Excellent,5
2020,Good,5
2020,It difficult to install,1
2020,This app is terrible please bring back the old version,1
2020,"Very poor migration. So difficult . entry pin ,show wait to migrate and that the end.improving ur app is good.but wen u do that and costomers are finding it difficult to register or migrate .then it's nonsense.thats why I prefer using quick teller app.no 🌟 just gv u 1 so I can post my complain",1
2020,Is good and easy to use,5
2020,When I joined the bank in 2018. I traveled to Canada and told all my ghanaian/ Canadian friends to join Ecobank because it was simply the best. Even better than my Canadian bank. But recently over 2 months now I could not use my app to do any transactions. I wish someone would have called to help me use it. I am stuck,5
2020,Nice.,5
2020,Very useful,4
2020,The app load indefinitely since last update,1
2020,Why doesn't it send the automatic code,1
2020,Very awful experience with this app. I don't know if the update was meant solely for iOS users only. On android it just doesn't work at all. And this is about the 5th time am experiencing this. I just wanna go back to the old version. Any help in that please?,1
2020,Users should forget about this app. Why the use of a nonfunctional app? The migrate cannot proceed. Ecobank should revert to the earlier one.,2
2020,"When every I am asked to put in my current pin and I dialed it, it keep telling me proceed to migrate.",1
2020,Good service,5
2020,Not sure whether this app works because i spent close to 3 hours trying to be assisted but to no avail. Very disappointing.,1
2020,Is working well for now,4
2020,Wow,5
2020,This app is gadamn fraustraring ever since i upgraded the app i cant log in and my funds are in my account.,1
2020,"The new app seems not to be perfect like the previous one. I had experienced a bad situation where by I had generated the code using moblie app, but on the process withdrawing my cash, it couldn,t succeded as usual. The system failed to give my cash while its indicated that the money is withdrawn in my account which later took longer to revert it back to my account.",1
2020,"I've not been able to go past ""please enter your current pin"".... Why???? I just downloaded the app this morning",1
2020,"The app is really annoying,pls give us d previous version",1
2020,The best to use Ecobank,5
2020,Pls kip off,5
2020,"Very frustrated with this new app! Ever since I updated it will not permit transfer by mobile money. It continues buffering for hours on end! 5 toll free calls after, I am nowhere near a resolution. They will not even give me feedback on my complaint! Some customer service!",1
2020,"Very useless app, i've been trying to log into my app after updating it but i'm unable to do so.",1
2020,"Useless app and useless bank, ive never seen a situation where you transfer money then you will wait while your request is being processed and that can take a day... What if the money is needed urgently... Ecobank is too backward and im blocking my acct first thing tomorrow morning",1
2020,"The app has a really good interface as compared to the other but please i can't log in now, and whats the meaning of ""proceed to migrate""",2
2020,"You really had a good app but it's now destroyed, I even took long to get my money that was sent 12hrs back",3
2020,Very good app. I love it!,4
2020,Installing took a while,5
2020,"Eco bank destroyed a good app and brought nonsense as app. The previous app was far better. But now this New app is stress multiplied by 2. Now you will ask me to contact this and that people, thats the stress. ECO bank stop stressing people. Upgraded apps are suppose to lead to Good user experience not the reverse. My password is no longer working, showing current instead of savings Acct, the only transaction are can perform is transfer",1
2020,"I loved the app until this latest update. I can't open the latest update. It keeps asking for pin and after typing my pin, it won't still open. Please help me out. I need to do some transactions and there's no bank close to me.",3
2020,The app was good until this new update that would not allow me to view my balance or make any transaction. The updated app is a sham. How can i get the old version?,1
2020,I can open the app. It keep telling me cant play this video,2
2020,This new app isnt working. A waste of time. Management needs to look at it again.,1
2020,"A nice one . However, I'm unable to set mine up after this upgrade",4
2020,Exceptionally wonderful. You need to try it,5
2020,I love the app now. I use to suffer when logging in. I had to go to the bank for them to do a whole lot of things before. And when i forget my pin.....i can't access the app again. But now it's nice and simple. With the finger print security thing. I love Ecobank♥️,4
2020,One app I have uninstalled and reinstalled more than ten times. Ecobank why,1
2020,Good,5
2020,The app is making things difficult to access,1
2020,Application is too local,2
2020,The new update has knocked me off the app entirely.... my password doesn't seem to work.... all I keep getting is migrate to proceed... Not the experience I am supposed to receive with an update... It's supposed to be nothing less than better I have countless times.... problem still persists,1
2020,Very good,5
2020,"The App has been super since but my nightmare started about a month ago when all efforts to log in failed, I uninstalled to reinstall and that has been the end. I have called on several occasion but all directions from your end have failed. I always get stack at where you were to provide me with a code, in fact it is very frustrating, please do something for me now. I suggest customers must be informed when you embark on any change. I am highly disappointed.",2
2020,Pleasant!,4
2020,"Actually i'm very regret for updating my old app, now i have deleted it at all because it's not working. What a stupid thing you guys bring for us?",1
2020,"Please give us back the previous version that was working well, so that we can move on with our lives. Don't bother to update if you're yet to do so. I did myself a great dis-service by updating this app. It was working well until I updated it. Got stuck with ""proceed to migrate"" with no further action. I've uninstalled and re-downloaded the app still same result.",1
2020,"I only wished to rate you zero star 🌟 Why can't you guys offer credite cards without depositing any money inorder to create why,cause standard chartered Bank doesn't ask to deposit in order to receive a prepaid card,your services are very poor.",1
2020,"Very poor application, the previous version was better.Now i can't even log in anymore and can no longer live chat to a real person except for the ineffective automated client assistant",1
2020,"Can you imagine, this used to be a perfect working until this update came,,,this is the worst ever. Proceed to Migrate and it ends there...Work on your app,,because this is frustrating",1
2020,Please I been trying to download the app and it is telling me to proceed to migrate please what is happening,1
2020,Great.,5
2020,"I wonder why they told us "" Ecobank is going paperless"" this app does bot work ... am starting to imagine why they had to ""upgrade"". Waste of ty.. doesn't work on ma phone!",1
2020,"This is really annoying to be honest. Since the new update , nothing is working. We want functionality not UI design. Now you have a better UI but nothing is working. I can't login I mean this is really messed up ECOBANK!!!",1
2020,This must be the worst update of any app ever. First I couldn't log into my account. Then I had to uninstall and re-install. Then had to spend over 1hr at the bank trying to solve this. Then had to talk to customer care. And the app still won't allow me to log in. Still not working by the way. The verification code takes forever to be sent in OTP mode. Thank you Ecobank.,1
2020,App not transferring money to other banks except Ecobank to Ecobank. Quite frustrating. This has been my experience for over one year.,1
2020,"I don't really know who is in charge of this app. I've been waiting for a verification code for almost hour,why? Don't you have good system in place? Is that how you people treat your customers? Common verification code it takes so a long for you to send. Please better send the code oo. I want to withdraw money wai please",1
2020,"This is great, pls thank you for also adding feature no. 7 on ussd, I have tried to add acct but is showing invalid card. u guys should Pls work on it. thanks.",4
2020,This new version of the app is very buggy and slow. It's deducts funds even after failing to complete transactions. Please go back to previous version. It wasn't perfect but at least it worked for the most part.,1
2020,"l uninstalled my app because it was not working. l then tried to install it back and l am failing. the bank is telling me l can only use my app since they have gone paperless. l am stuck. please ecobank do something. because honestly this is pretty much going out of hand. l went to the bank and they were long unending ques. service was poor. waited for almost three hours for my turn, only to be told to keep trying to download the app, come on you can do better than this, at least that is what l think.",1
2020,Finally logged in! The app is perfectly okay and I love the experience,5
2020,"App hasn't worked since it was updated. I have called customer service multiple times but issue has still not been resolved for over a month. At this point, I am fed up!",1
2020,Not functional,1
2020,Why can't this app ever work for me,1
2020,This app is excellent. It work very fast. I love it.,5
2020,I can't download it,1
2020,Since when I updated this app I have been loosing money unnecessarily. Is this fraud or what,5
2020,I'm just sick and tired of ecobank 9years of banking with you and no progress. What in God's name is proceed to migrate? I have uninstalled and reinstalled but I'm not moving.,1
2020,Definitely no star. Useless app and a total waste of time. The former app was okay but this is an apology. I've uninstalled and reinstalled several times. Fix up!,1
2020,"La mise à jour est un désastre. Impossible de se connecter au compte. Après avoir saisi le code pin, il t'indique de faire la migration, puis rien.",1
2020,Good,5
2020,"Frustrating app! I have unistalled and reinstalled more than 5 times, I gave up! Complete loss of time!!!",1
2020,This is pure nonsense and time wasting app.,1
2020,This app is wonderful and perfect,5
2020,The updated app is great. For bills payment this updated app do not give you the opportunity to review/validated the inputted details unlike previously for (EDC investment). If one mistakenly enters a wrong account number monies maybe transferred to wrong beneficiaries. Give us the interphase to validate our payments before committing. Thanks,3
2020,"I just updated my app and I can't even login to it why pls fix it, please help me i can't login 😭😭😭",1
2020,"After the update; the app no longer displays account balance, every transactions shows failed but the transaction was successful.",1
2020,Great,1
2020,Simply useless and irritating! No improvement!,1
2020,Please check your useless app after download to new app unable to see my balance always check your internet. Why,1
2020,"Very convenient, I do all my transactions here, never have to carry cash. Mobile money with all networks, airtime top up, bank transfer and more...",5
2020,Av not being able to login,2
2020,Happy,5
2020,Poorest app ever seen. Doesn't work after the update,1
2020,"Had no issues updating the app. I must admit I am impressed at the user friendliness. Exceeded my expectations when I was able to copy and past acct number from my contacts which included some letters, the app recognised the numbers only which was great. The only drawback for me is that I cannot see the beneficiaries I saved on the previous version.",4
2020,"This app is good. However, it's not unique. I'll give it 4stars if I can pay ECG bills with it and 5stars if I can actually see where the saved recipient goes and if there could be another layer of security...e.g. thumbprint. It seems too vulnerable.",3
2020,"App is worst among the rest I have used...very slow, poor service and untrusted. Am giving 3* now, more improvement needed pls",3
2020,Great,5
2020,This app is downgraded instead of upgraded how can someone did a transfer and can not see a good transaction receipt to show how successful the transaction is. If there is zero star I would have gave it this one star I gave it is too much,1
2020,"Is not working, even when my internet is working, it will blame the internet.",1
2020,I have been having issues loging in to the App since I updated to the new version. Contacted customer care and personally visited the local branch of Eco Bank and still nothing changed. I am still unable to log into for over 48hrs Now.,4
2020,please what do u mean by sending you contact details ? beside I keep seeing you email but you dont reply,1
2020,Great,4
2020,Good,5
2020,It cool,5
2020,Very good,3
2020,Bad,1
2020,Excellent 👌👍,5
2020,Excellent!!!,5
2020,Good but too slow,5
2020,"Nice UI, I must confess! But unfortunately, I had a bad experience using the app: I created a Virtual Card(Visa) for my online shopping and tried loading it from my account but the transaction failed and an error message saying ""your virtual card reload failed"". The challenge till now is that there's no reversal yet which should be automatic after several chats, calls and visitations. Sadly, my order was cancelled!!!",3
2020,Excellent,5
2020,Good,5
2020,Not working properly at all. Always saying check your internet connections,2
2020,"I've tried repeatedly to log unto my account to no avail. I also uninstalled the updated app and reinstalled it. It keeps asking me ""proceed to migrate"" (whatever that is) after I enter my pin, to which I click OK and I'm left with no further action. Please fix this now! It's frustrating.",1
2020,"This App is good, but I have been having problem of make transfer transaction with the App since yesterday. It will write please sorry check your connection or try again later. I am tried please I need to make transfer. My network connection is very ok. I have sign out and sign in still the same comment. Please resolve",4
2020,Excellent,5
2020,Love it all the time,5
2020,"So so annoying.... This is one of the most annoying Apps I've used in My life. After updating My App I can't access it, then I have to Re-install yet No Way.",1
2020,Good & innovative,4
2020,Super Ecobank App!!!,5
2020,My bank is just in my palm???? Oh YES!!!!!,5
2020,Great experience,5
2020,"I have been trying to log in but it's requesting for my pin and once I put it,it will tell me 'proceed to migrate and then nothing happens. It's really annoying.",1
2020,Ok.. Again are you people having issues with the app.. All my transactions have been failing.. Been trying to recharge through my bank.. It keeps telling me transaction failed that my request could not be processed.. My friend has been complaining same since yesterday,3
2020,Since I updated the app i have not been able to use it my account has been locked and am still on it,2
2020,Sweet,5
2020,I can't seem to find the ecobank africa in my transfer options. Why is that?,4
2020,I've been using d app for yrs now bt since last year I updated it from one issue to other I can't see d amount I'm transfering wen typing it nor see d password signs wen putting nw since Mon 24th of Feb 2020 I can't access my account nor transfer money through it I was told by the bank to uninstall it and download fresh one which I did now I was told to tap continue to get started I did also bt I was told again dat b4 I wil tap continue I select country bt there is no place written to select it,1
2020,Good,3
2020,Its cool,5
2020,"Am having a challenge with ecobank app connecting to my network , the feedback they gave was check your network but all my applications are using the same network, why only ecobank app was asking for the network connection?",4
2020,This app is quite unstable. It just stops being functional for days. Very poor service delivery. Very poor I must say,1
2020,"This attitude of when you have a problem, uninstall and install is annoyingly becoming a habit. We use data, incase you don't know.",2
2020,Nonsense app.,1
2020,Worst app...am. New member..but have gone ..why say failed,1
2020,It's the best thing that happened to me.,5
2020,"It's a great app, I love using it. But sometimes it just doesn't work and you don't receive any notification about why it doesn't work.",3
2020,Excellent,5
2020,I can't recieve my validation code,2
2020,It's a total mess there's always and always a hitch somewhere.,1
2020,Several bugs and very slow loading,2
2020,Its poor to respond to network,1
2020,"Wonderful Application, well done Guys",5
2020,"An excellent app until I updated the app. Now the app is utterly useless. Keeps telling me I need to connect to a network, meanwhile my other mobile banking apps are perfectly working. Really disappointed though",1
2020,"This updated app is superb, very much reliable and faster than ever before....",5
2020,No display my balance account,1
2020,"What's the issue for three days now,the app hasn't been responding well!😠",1
2020,I uninstalled the app and re-installed it and it is working fine.,4
2020,Awesome,4
2020,"Very poor and frustrating app, since 19-02-2022 I did a transaction and up to now the receiver hasn't got it and it has not reverse to my account neither. Poor service",1
2020,"Wow, the app now works perfectly, although it is a little bit slow",4
2020,I can't download the app,3
2020,The Ux is hard to navigate,2
2020,"Since I updated my app, I can't login anymore",1
2020,EVERYTHING IS GOOD AFTER RE INSTALLING THE APP,5
2020,"This is horrible! I realized the app wasn't updating my account info since my last salary deposit in 24 Jan 2020. Uninstalled and downloaded it again and the app kept saying ""connection not secure"". Uninstalled and downloaded it again twice and now it says ""I should check my internet connection"". Please if you people don't know how to build a functional app I can do it for half the price Ecobank is paying your software team and twice as fast.",1
2020,Good,5
2020,It is always disappointing. The application is not good enough. You need to improve on it.,5
2020,Very nice,5
2020,"App Not working After Update. Whenever I try making a transaction or checking my balance, I'm told ""NO INTERNET CONNECTIVITY "". This problem only happened after I upgraded the app.",1
2020,Omg!!! I must admit updating my Ecobank Mobile App was amazing. Just follow the instructions. I didn't uninstall the app. Wow!! My first easy process with Ecobank. Thanks Team...Great work done! Cheers!,5
2020,Keeps showing me my old balance even wen I reload d page.. I can't even log in with my password unless I use finger print... I don't know if I got d wrong password.. please help,2
2020,Good,5
2020,Worse bank app,1
2020,"I think there're lots of improvements, I love this app now. Nice interface",4
2020,"I have been trying to make transfer to other bank but, what I am seeing on my phone is incorrect pin or invalid pin, and I can't remember putting any pin apart from my ATM pin. Thanks.",5
2020,"The app doesn't work, it keeps going back.",1
2020,"My experience with your app is very bad, I cant check balance or make any request.. I mean this is bad .. very bad and if this persist I will just drop your account",1
2020,I can't get to save beneficiaries on this update...it's not cool at all😠😠😠,1
2020,Fantastically efficient and effective....,5
2020,"Frustrating app. It has never worked for me since the upgrade. It takes 5 minutes to open despite saying ""just a few seconds"". Then after entering a request it takes a very long ""just a few Seconds"" to come with the message ""unable to process your request at the moment try again"" Why upgrade to a system that is dysfunctional?",1
2020,What does this app means i cant even creat my account what is this,5
2020,Great app,5
2020,Good work,4
2020,Terrible,1
2020,Good work Ecobank on the UI and UX. The new up is soo much better.,5
2020,"Too slow to download, very very slow",1
2020,I can't use the app for transaction. It said my profile is locked and have been trying to verify the issue to no avail. Have gone to the bank before to settle this issue but it's still repeating same thing.,1
2020,Sweet,5
2020,Great!,5
2020,One of the worst bank App I've ever use,2
2020,Good,5
2020,I love the app it make life easy,5
2020,"Does this App work at all? I can't check balance, can't perform money transfer because lists of banks doesn't display. Please tell what works on this App because I can't seem to find anything that work.",1
2020,Since the version upgrade I have not been able to login. Feedback is my account is locked.,1
2020,I have an amazing experience about the simplicity of installing and using your app it not difficult nor complex and users don't have to visit any of your branch for help to do it.,5
2020,Excellent,5
2020,Working perfect,5
2020,Thanks for resolving the issue as quick as possible... It is al gud now,4
2020,"Good app but i have a problem .I am a user from Cameroon (Buea) i lost my account number and i have being going to the office to ask how i can get my account number back ,non of the workers their is giving me an answer.need help dont know if some here can help me",3
2020,Good,5
2020,Excellent,5
2020,It's fantastic. Thank you Ecobank,5
2020,"Am not happy at all with Ecobank services, Uptill now that I made a request providing all the items needed even writing the letter I was told to write i have not been able to get my update and the change of name i applied for I keep going to the bank and what I here is,is done I hate depositing money into the account because everything about ecobank is boring Even their mobile apps and even the ussd transfer pin doesn't work Other bank i operate is very sweet but ecobank no",1
2020,Good,5
2020,Perfect but more,5
2020,Now working and okay,3
2020,Powerful ✌️,5
2020,Is too default to access this app.,1
2020,Excellent with swift transfer,5
2020,This app does not want me to log in oo they said they will send me number code for verification code. Since,1
2020,Great,5
2020,Not helpful. Your customer care disconnected on me on a life stressful situation. I can't access my mobile banking app despite login with my pin. I've been trying for three days now. Could you kindly do something. Am trying to access it to see my account balance and withdraw but I can't.,1
2020,"Its so bad because i wanted to create a profile it doesn't allow me to do. Worse app ever seen like this, its full of wasting MB and time.😫",1
2020,Cool,5
2020,Very good,5
2020,This app is not working well at all when i one to register the app is not sending me otp pls fix this,1
2020,Eco bank mobile banking is the best app ever in the world fastest and easy to use.,5
2020,Good app but still lacking many payment options,3
2020,"UPDATE: Well, I uninstalled the updated App and did a fresh download. And all those issues immediately stopped. Yes, it did take almost a minute for the OTP to drop, but drop it did. Every other thing after that has been smooth sailing. I do love this new app as it is easy to use and super user friendly. Good one, Ecobank. NB: If you're yet to do an update, don't. Simply uninstall the old app before installing this one. Save yourself the angst, data and time.",5
2020,It makes banking so much easier,4
2020,"I cant tranfer money cos my acct is on pnd, even when i have visited my bank. I will just close the acct",1
2020,Great experience with this app 👍,5
2020,Excellent app,5
2020,The best App ever,4
2020,Very 9c app,5
2020,Unstable,1
2020,I can't transfer mobile money for some days now,1
2020,Okay,5
2020,"Can't log in my account after updating the app it's telling me ""We could not find a record with the details provided. Please confirm your credentials and try again",1
2020,"Unlike previous app, I am unable transfer cash like I use to do.",3
2020,Good app with full security,5
2020,"This new app is trash,its time consuming and zero effective,please where can i get the old app?",1
2020,Nice,5
2020,Fair,2
2020,"The App asked for update which I did since then my account was locked and no access to it, I visited my branch today they tried severely not successful, the only succeeded in opening my account but the App not still accessible. It's a terrible experience.",1
2020,User friendly and available online customer service support.,4
2020,"Hi, since update I can't do any transaction can't even check my balance. It says my network but it's same network I've been using for years now. I'm not happy with Ecobank services since about 2 months now.",1
2020,"Uninstalled and then reinstalled but still having same issue.....I kept getting the 'we can't create your profile at this time' message. This is useless, frustrating and time consuming. Please fix!",1
2020,Awesome experience,5
2020,I've been unable to access my account after upgrading the app. Very poor banking experience with Eco Bank,1
2020,Very good,5
2020,Eco bank Nigeria please how am I gonna switch from Xpress account to my savings cos I'm finding it hard I have money in my bank account and it's showing me o.ooNG thanks,3
2020,Its nice,4
2020,"This is really so great, quick and easy to use",5
2020,More excited,5
2020,Great App.. makes life very convenient,4
2020,Good,5
2020,"I just downloaded the app and in trying to register the app as one who has an eco bank account. In the security question section, it keeps telling me to choose a question to answer but its not clicking and it's so annoying.",1
2020,Good,5
2020,I just updated the application it working very well and very convenient,5
2020,Clear,4
2020,"Why l can't l do transfer, when sending the money is easy, but when you want to take it, its hard, what kind of stupid act is that? l will stop using this useless bank called ecobank.",1
2020,Nice And good,5
2020,"Every time there's an update, the app won't work again. I uninstalled and tried again, but it's still not working. It won't even let me set up my account. What's left for me to do now? 🤷🏽‍♂️",2
2020,Sorted,4
2020,I can't login to my app. Rejecting my password,1
2020,We thank God,5
2020,Great!,5
2020,Excellent,5
2020,Good,3
2020,The service is very bad. Poor application. It's Easy To say sorry every time. That is not what we ask to you. Only give us better because what happen now is not representative of an panafrican bank. It is a shame,1
2020,very bad experience since last update,1
2020,Ecstatic,5
2020,Very nice,5
2020,Excellent,5
2020,Im realy enjoining this application,5
2020,Too poor try to validate,2
2020,Recently updated my mobile up but now can't get past pin entry....keeps saying Please check request and try again. It's been more than 3 days now....its a bit frustrating as its the only way l can transact considering the fact that there's no cash at the banks.,1
2020,Messed up app. I upgraded now I can't access it. It tells me check connection setting. What is dis.,1
2020,Lovely and nice features,5
2020,"This is certainly one of the terrific apps I have ever used in my life. At first, I had an automatic update. Then when I wanted to log into my account with my password, It kept denying me access for several days. Not until I uninstalled and downloaded another copy that I gained access. But honestly, d older version is way too better than this updated version. Navigation in the current version is poor, execution of commands takes forever, and it has a relatively poor user interface.",1
2020,"Since the update,the app has become just useless;very useless.Aren't you guys reading the latest reviews?You've been deducting almost 10% from my 2 Savings accounts monthly,even without using your card or receive any of your page-wasting sms, and now the app too is useless...TOO BAD!",1
2020,I just installed this new update I must confess it's way better than what I expected.. Thumbs-up to u guys..,4
2020,Great,5
2020,Fixed,3
2020,I can't log in into the app after the new update,2
2020,"I thought updates were supposed to improve the experience but the app is completely useless now. Dont ask me to uninstall & re-install cos i did that & i cant even receive a verification code! thats pretty basic, really. very disappointed",1
2020,My only annoyance with the app is that i can't pay for remita which is very bad...... Please try and work on it.,3
2020,Great,5
2020,Since the update ive been unable to login. Ive uninstalled and reinstalled gazillion times. There is a problem,1
2020,Now worth a 5-star rating. Nice update,5
2020,I just reinstalled the app and now working perfectly ✌️ cool,5
2020,"Since this update my app has stop working Pls what will I do? After all the useless massage they sent to me they still went ahead to blank my account,I don't understand this ecobank",1
2020,I updated the app and cannot login again. Stops where it's supposed to send OTP. I have uninstalled and reinstalled twice. Why is Ecobank like this?,1
2020,"The app is not working for me at al I have tried ativating my account several times but what keeps coming is, my account is in OTP state so i should reset my pin. I click on Ok and thats all, nothing appears again. The app isnt helping at all. Fix things fast .",1
2020,"Fantastic, love the new features",5
2020,Ecobank mobile,5
2020,Cool,5
2020,Why does it take forever to have access via your app? Even PIN reset takes ages. Why?! Since i updated your app on my phone all my saved beneficiaries have been wiped out !!!,1
2020,I can't log in my account ever since I update the app. This update sucks i hate it,1
2020,I have been trying to log in to the app but it is not working and they are telling me that there is system error.what is happening.,5
2020,Why can't I use the new app...been trying for hours now...it's frustrating...lease so something about it,1
2020,Very good and useful app. The only problem is that electricity bill payment is omitted from this version. I'll be very happy to get that back.,3
2020,"Just updated my ecobank app and now logging in is becoming difficult. This is is not helping at all. Asking me to put my current pin, yet cant open",1
2020,Excellent,5
2020,"App is not working, it automatically logs you out. Even if you reset your password , you cant get access with this version until you download the older version. This app has messed up the whole internet banking and makes nonsense of it.",1
2020,"Very bad and poor. Is it a crime to update again? After update is done, i cant login again and it says i should re register",1
2020,This is the worse Eco bank app i have ever seen,1
2020,"Congratulations on your new app version. Used it for over a month now and three days ago, the app asked me download a recent updated copy. The app couldn't self update; so after uninstalling and reinstalling a new copy, it is unable send me a message or call to activate my account. After inputting my number, it says ""There is no internet connection, check your connection and try again later"" There is no need to send a screenshot to the email because the email service doesn't help in any way.",1
2020,a good app,5
2020,Ecobank has done a good job with this latest update you can see I have given it 5 star rating. But the developer should increase the mini statement from 5 transaction entries to 10 transaction entries. Thanks once more for this great improvement.,5
2020,"Keeps telling me to download the latest app but I have the latest app. I even uninstalled and reinstalled but I can't do anything as it keeps telling me to install the latest app. I already emailed you, and I included the screenshot",1
2020,Awesome,5
2020,The new app UI is nice and the functionalities are awesome,5
2020,This latest version is useless! I can't login even when I deleted it and install again.,1
2020,This app is great,5
2020,"Worst mobile banking app,I have been unable to finish my registration",1
2020,"C'est vraiment naz on attend toujours une code de vérification qu'on ne reçoit jamais, on a de l'argent dans nos comptes Xpress on peut pas y avoir accès, c' quelque chose que vous devriez résoudre rapidement.",1
2020,"Pffff. Unable to log in since the last update (7th feb) of the App. it Keeps saying ""Please check your internet connection and try again"". My connection is ok though(currently using it to send this message). U guys should fix this urgently",1
2020,Ecobank thanks for improving the app.,5
2020,"This new update is not opening on my phone, I typed in my password to open it but it does not recognise it, later i saw one code that was sent to my phone, i typed it in, it is not working still, please I need your help.",2
2020,Fast and reliable,5
2020,Awesome,5
2020,the app is not working well especially the vatual card,1
2020,"Well done Ecobank, the app is fantastic now.",4
2020,"It has been todays I am trying to log into the Ecobank mobile app using by debit card from Ecobank Côte d'Ivoire to no avail. It keeps giving me the same message ""Sorry your mobile record cannot be found. Please use a registered number on Ecobank Mobile or chat with us to get this sorted "" PLEASE CAN THIS BE SORTED OUT???",1
2020,"This app is not it at all...... After downloading the app I still can't have acess to my app, it keeps saying I should connect to the internet when I have mobile network on my phone this is not fair at all",1
2020,Excellent,5
2020,"Terrible experience My phone did an automatic update and now the new app loads forever. Asking me to check my connection, when my internet is good and stable. I can't send money to my family, and I am stuck. I guess this is the final straw. I'm moving to another bank.",1
2020,"This is a very terrible app, when I thought it would be better because of the new upgrade, it just got worse as it kept telling me to try again after blaming it on a poor network connection.",1
2020,"I've uninstalled the version I had and downloaded the new version but the same message keep coming ""please download the new version....."" And I can't check my account anymore. Please fix this",1
2020,I have the latest app but it still keeps asking me to download latest app and wont let me do anything.,3
2020,It now a very good app and it make sense I love it Easy to use,5
2020,Lots of issues with authentication. App logs me out and keeps asking me to get the latest version. i have reinstalled the app but still can get pass authentication.,1
2020,Awesome,5
2020,It works poorly enough for not being reliable.,1
2020,Prefer the first version this version needs lot of work. I have uninstall it and put the first version so that I can use it,1
2020,Good,5
2020,Why do I still get the message to download the new app? Is this not the new app?,2
2020,"Terrible! I don't know what to call the new app. Cos it's certainly NOT an upgrade. Sitting here the whole day and can't open the app. Keeps saying check internet connection which is obviously a lie cos the internet is at supersonic speed and am visiting other sites without any problem. I don't know for how long Ecobank will keep defending this awful ""upgrade"". Something poorly done can't turn into a good product even if you spend all time and resources defending it.",1
2020,Wow,5
2020,Up till now I still didn't get my statement of account I applied to be send to my emaI address..,1
2020,"This app is not working at all, what else ll I need to measure the level of disappointment I ve be going through of late to check my balance or do transfer.",2
2020,I will like to rate this app zero. I try to connect and it tells no internet connection. I contacted your support and my issue was not resolved. I also did not like the tone of your rep that attended to me. I checked and saw the issue I has been experienced by others and yet no solution has been provided and your support is clueless.,1
2020,"Since the new update, I haven't been able to log in to my app. For some reason, my profile was locked and to unlock it I have to validate with my card which I did. But I keep getting error 'We cannot process your request at the moment due to internal system error. Please try again'. I've tried for three days straight now, but still the same. Ecobank FIX THIS. It's annoying and defeats the purpose of an app in every way.",1
2020,Awesome!,5
2020,Awful!! Seems not to be working!!! Bad idea the previous version was wayyyy better!! Can't even see my accounts!!! You really need to do something about this asap!!,1
2020,The new update is very exciting many futures included I must say the app builders did a great job,5
2020,Its failing to install,1
2020,I can't link my Mastercard ECOBANK to this app. Have uninstall and reinstall several times. Still nothing. I hate this app,1
2020,"I updated it and it won't let me use it. It keeps shutting down and saying that the network is faulty, but it's not and it works on other apps but ecobank mobile. This is frustrating and annoying",1
2020,Excellent interface and services,5
2020,So easy and pleasurable. Much improvement.,4
2020,Very helpful and time saving,4
2020,This application is awful!!! It's not working!! Can we get the old reliable one?? It's Tiring!!!,1
2020,I've updated my device to the latest version of Android and now i cant install the app anymore. It keeps telling me my device is not compatible with the current version. Any solutions to the problem? The issue with Android 10 has currently been fixed and am enjoying the app. Thanks team.,3
2020,Keep loading,1
2020,Great app and very effective.,5
2020,Excellent,5
2020,It's a privilege to work with such a tech forward app,5
2020,Nice app it's makes mobile banking looks like football field were everything is possible.,5
2020,How can I deposit money from mobile money I trying but there is no option. If there no way is better to leave this app,1
2020,"The app isn't working for me anymore. An older version worked while I was in Germany last year but the latest version doesn't work while abroad. You can't transfer money, buy airtime. Please fix the app.",1
2020,Itt was excitind,4
2020,I love the new standard of the app. Well done guys.,5
2020,Am highly disppointed on this app I just downloaded it now and opened it and whats busy showing up is cant play video,1
2020,My number lover,5
2020,The best app out there,5
2020,"This app is not available for all Android versions. If you are heavy on app/mobile transactions, bank somewhere else.",1
2020,"Whatever happened with your new update, nothing literally works with me, my pin is not accepted either",1
2020,"Is a very good application, there is no problem again, if it continues like this i would give you five star.",4
2020,"Please, the app ain't available for Google Pixel users. It use to be. Since last update, the app ain't available on Google Play Store for Pixel users. Kindly fix it.",2
2020,I had to reinstall to get it to work properly,4
2020,Exceptional,5
2020,Good,1
2020,"It's a great app , I hardly enter the banking hall",5
2020,Good,5
2020,This new mobile app the features to download account statement is is no more there.,2
2020,Good,5
2020,It's trash..... What this?,1
2020,The experience was wow,4
2020,I went thr with ease but would like to know if this app is universal and if I could add other ecobank accounts from different countries.,3
2020,This app is not secured at all. How can my balance be showing before I put my password? Kindly work on this for security reasons.,1
2020,I really feel it.,5
2020,The application is quite good. It did not upgrade well on my previous application so I uninstalled and reinstalled it. The application now works perfectly.,4
2020,Good,5
2020,Have done that. I can now login. The new app is superb.,5
2020,Fantastic,5
2020,Excellent app,5
2020,Lovely design but i can't load my accout..it loads constanly without working.. I have tried many times but not working.,2
2020,Very good,5
2020,The new version is very unfriendly. Keeps hanging.,3
2020,The upgrade is super. I initially had some problems but after uninstalling and resinstalling all well.,4
2020,I just installed the new app and is working perfect. I love the interface and very user-friendly. The additional stuffs added is marvelous. Great work done Ecobank.,5
2020,"Since i upgraded the ecobank app, i havenot being able to do any transaction",1
2020,"I have not been able to login since the update, still waiting for the verification code. It has been over a week.",1
2020,It was very useful until I updated it. Now I can't use it at all,1
2020,"I can't even operate, they keep sending me unable to process. Please any suggestions",1
2020,"I downloaded it but it keeps telling me ""we could not complete your profile, try again later"". Its Terrible",1
2020,You can't check Account balance pls work on the app thank you,2
2020,"I don't understand what's going on with this software. The old software was perfectly fine until I got the upgrade. Since then, my pin has refused to work. I went as far as uninstalling the software in order to install again but I've spent the last 24hrs and not even 1%. I've tried different networks and all to no avail. You would've just left my old version for me.",1
2020,Doesn't work properly interms of trasnfering money,4
2020,Very Slow,2
2020,"This new upgrade deserves no star at all. I wish I hadn't upgraded it in the first place. I can't seem to login to my account. Keeps telling me ""your onboarding was unsuccessful, start from the beginning"". I have started from the beginning, yet still same issue. I have uninstalled and reinstalled, yet still same issue. I am legit mad right now. Ecobank had better done something about this as it is really annoying.",1
2020,Is very important and good,5
2020,"If there's a half rating, this app will earn it, even a 0/100%. This app may have successfully turned out to be the world worst update ever. Did any of complained that we are tired of the old version? If tour answer is NO which of course it is, could you and your so called app developer get rid of this poo of an update and revert to earlier version. I can't do nothing absolutely nothing with this app.",1
2020,I have downloaded the app but I couldn't create a profile as it keeps trying to send OTP message to no avail,1
2020,Application installed but I have difficulty logging in.,3
2020,"Good,but need upgraded so one can add new account.",3
2020,Im still waiting for the confirmation code over a week now..ab uninstalled nd installed it but to no avail...but I'm using the registered sim in my other phone,3
2020,Am having difficult in loging in. They said network is not strong from my last u date,2
2020,I always find it hard to log in,1
2020,Good,5
2020,Nice Upgrade,5
2020,The app is crashing too much!!,3
2020,"Since I update, it stopped opening. Always telling me to check my network connection. My name is also wrongly captured.",1
2020,"Best Mobile Banking App, EcoApp lol",5
2020,Just can't get it to work since after the latest update. Keeps saying request cannot be completed at the moment. Pin reset replies successful without any change,1
2020,Interested,5
2020,"This upgrade was absolutely unecessary. My pin is no longer working, can't get access to my account saying poor Network all the time, didn't even get my account name correct. Guess its just Ecobank being ecobank",1
2020,Poor,3
2020,Am finding it very difficult to access the new upgrading ecobank mobile app any time i try it this is the message i normally received we cannot process your request at the moment due to internal system error,1
2020,A very useless app,1
2020,"Please ecobank the new version of this your app is not good and there's no two ways about it, you have to do something very fast, i tried uninstalling/installing it severally but it will work today and disapoint me tomorrow, maybe you should bring back the old one please because i really enjoyed that one but now i have to edit my review here for the third time",3
2020,I have updated the app and it seems to be working perfectly fine,5
2020,"It can be really slow & frustrating, Speed it up...",2
2020,Why is that anytime I try to login my main account it's always bring out my xpress account on the app,4
2020,Very good,5
2020,Quite good. Would give 5/5 if you had ecocash. Thanks,3
2020,Wonderful ❣️,5
2020,"Updated version will never let me login. When u call the call centre and ask for OTP it doesn't come at all. Now they tell you to uninstall the new version and get the old version on Google play store. I have checked online and the old version is not there. Honestly Ecobank you guys are frustrating me big time. As we speak, i can't access my express account which helps me to save money i dont use. Am even tired of calling.",1
2020,The new update has just finished my money. someone I don't know has hacked my account and all the money saved gone without my permission. And u am left with nothing. It's not a welcome idea. Old version was more better than this new version. Look into it very well. I can only rate one,1
2020,"Very bad app can't access my account , you can't do anything with it. The worst have ever come across. The bank staff can't even fix it or do anything about it and the bank claim to be ECOWAS bank. It is a shame to ever associate with this app/bank",1
2020,I feel like even giving one star now... I haven't been able to do anything since this update. App kept asking me to check my internet connection and am using the same internet to send this review,2
2020,I cannot transfer more than N9000. You cannot put more than three 0s.,5
2020,Useless app. I regret upgrading. the old version is better. I cant even activate this new version. Keeps telling me that my pin is not recognised. Just tired of trying. Rubbish.,1
2020,"I Can not download, i just cnt imagine why this App dosnt work for me",1
2020,"I have been having issues with the app. Since I upgraded the app, I've not been able to see my balance or perform a single transaction. I keep getting check internet settings or try later. 😢😢😢",1
2020,This update is actually very cool and very easy to use,5
2020,"Critical issues needs to be fixed like log in authentication, log out only closes the app not clearing and ending the session so password is required when you log in again. 2. To send money any(even wrong) password will be granted to do the transaction, this is not secured at all. Ecobank software developers should look into this quickly",1
2020,Yes good,5
2020,Ever since you upgraded ive not been able to do anything with the app😡😡😡😡,1
2020,Terrible,1
2020,It's faster and easier to use. I love it.,4
2020,The upgraded version is not showing my balance ☹️😕🤔,1
2020,I cant even register eii,1
2020,I cant access my account again Please i need help very badly,2
2020,"I have been trying to activate the mobile account but they keep saying account locked each time I input my phone number, i went to the bank and they can't help",3
2020,After uninstalling and installing again app is working fine...,4
2020,Greetings! Since the update logging into my account has been a pain in the neck. This is highly unacceptable from Ecobank. Please fix the problem ASAP as I can no longer business on the go and its affecting me big time.,1
2020,"Can't see my balance since the new update. Nothing works and my pin is no longer accepted either. Ecobank could have at least conducted beta testing to find out if everything was OK before releasing it. I keep getting the message that I need to get connected to see my balance, meanwhile my Internet connection is fully functioning. Please fix this issue ASAP.",1
2020,"The new upgraded app is sick, it's not working, it's malfunctioning anyhow.",1
2020,"Thrash.. Cant even perform self enrollment. Learn from other banks, self enrollment is done with debit card.",1
2020,I cant logon to the updated app. Its frustrating,1
2020,"I have been unable use the app. It's not showing my balance neither will it permit me to add a card. Keeps saying "" check your internet connection "" I should have stuck to the old app",2
2020,Best app ever,5
2020,This is splendid,4
2020,Not encouraging,1
2020,"This app is a poor upgrade. Once you log in, it doesn't log out. If you click log out 100 times, it may close but when you open the app again it doesn't ask for authentication again, it displays your account. An application that logs you in forever is not safe for banking. You guys must fix this. A banking app must have log out that terminates your session and request for proper authentication the next time you open it. I logged in 2 weeks ago and it is still open despite logging out many times.",1
2020,Momo is working for me again!,5
2020,This app is great. Easy to transfer money through all other means,5
2020,"I have been frustrated with ecobank since 2012. That feeling just continued today that someone sent me money that I needed urgently and up to this hour, I never received it.. assuming it was a hospital bill or for immediate surgery, does that mean that the patient will die because of the lousiness of ecobank.. I need to emphasize on how serious of an issue it is",2
2020,Very good,5
2020,Good,3
2020,The app functions too poorly,1
2020,Makes banking so easy I love it,4
2020,Very good app,5
2020,"The upgrade is disgusting , so slow . Pls i prefer the earlier one",1
2020,you fixed the problem but I can't manage my transactions and transfer money to mobile but when you transfer money from mobile to banking is good. can you fix this problem please,3
2020,"I've been asked to reset my pin for more than 100 times, whenever the lin is sent to me and I input it, it tells me error",1
2020,"It is bad app i cant pay my bills or do mobile money it keep on say failed and sometimes i dont even understand it, so plz help me",1
2020,"Honestly effective, great app. But please, make more products active. Thanks",5
2020,The new app doesnt allow any activity at all. It is just useless. Please return the older version.,1
2020,Too poor ..always having issues,2
2020,Frustrating. Awful and disgusting.,1
2020,Not working anymore after the update,3
2020,"The new update app was first difficult when I updated it but when I uninstalled old version first and I reinstall it again, the app work perfectly and it OK and contains many features inside the app, Great ECOBANK...",5
2020,Excellento,5
2020,"It does not automatcally log one out. Someone can easily see ur balance without password if transfer is pressed. This is bad. The security is low. The first page is not login page after the first ever login. Anyone who has access to the phone can access your account even after closing the app. The moment you click on it next, it will just show welcome (your name). No need to login. Useless low security app. I beg take us back to the previous version",1
2020,Fablous app,5
2020,Helpful,5
2020,"The old version was working well until I updated to the new version, I can't even login/activate my account because after sending me OTP and the app automatically detect it, it will then give me a message that I have entered invalid phone number. Meanwhile it is this same number that I received the OTP on. It really annoying 😡😡😡.",1
2020,Nice app so far. Great development....,5
2020,Ecobank keeps improving their mobile app. Well-done!!!,5
2020,Great,5
2020,Excellent 👍,5
2020,I cannot log into my express account,1
2020,"Terrible ,just yesterday wanted money to be transferred to my mobile money account only for me to see that even my account no has been changed and my balance is zero. U guys will only say srry for the inconveniences would u like to chat life but pls if some of u were in our shoes u will know srry is not enough. Why didn't you do a pilot upgradement before making it internationally",1
2020,The upgraded version is cool and very satisfying. I was able to add and link my 2 other accounts with ease. Fingerprint function is also another plus. Thumbs up Ecobank digital team! Yemi,4
2020,Worst app ever . it keeps crashing and telling no network connection when im even downloading movies in the background,1
2020,The app can't open on my phone again I don't know why and I need to do some transactions from it Pls help asap,1
2020,"Iv not not been able to long in, it keep telling me I should check my connection, I even use a friend wifi it's still saying the same thing, iv uninstall 2 times and reinstall again, still d same, what can I do please.",1
2020,"This new update has been a thorn on my skin since yesterday I updated it, I haven't been able to login into my account. Always telling me ""making sure my connection is secure, when I have good network speed, I even had to go subcribe to my airtel line out of fear of poor network, uninstall and reinstall this app, still same issue. I am getting really fed up with this app now cause this has never happened before and it's really affecting me right now. Please @admin help urgently thanks.",2
2020,Most annoying app ever... Making sure you have a secured connection... Is this an app... Poor services,1
2020,"This app was working well before this lastest version. Now each time i try to open the app it kept saying NO INTERNET CONNECTION l. Is fustrating please fix it, because it is useless for now.",1
2020,App not working.My internet connection is good but keep getting the feedback check your internet connection. I have reinstalled cleared cache and all but still unable to work,1
2020,"I updated my app but couldn't access my account any more. every time network error while my network is perfectly ok, i even uninstall and tried reinstalling again is same awful experience. Pls fix the problem",1
2020,The new app is a total mess .. I cant dont anything with the app Please ECOBANK need to do something about this,1
2020,This new update is out of it Still prefer the old app Please do something about it,1
2020,"It's been an awful experience with this app. I did a transaction recently, got debited but never received the credit I bought. I called customer service and was told there is nothing they can do about it.",1
2020,Kept saying no internet connection when I clearly had. Poor from a mega brand,1
2020,This upgrade is bogus I cant even get into my account,1
2020,"This new upgrade is not the best atall,I cant even check balance or transfer,I uninstalled and reinstall back..now I cant access d mobile app atall ....pls fix this asap",1
2020,Nice to bank with,5
2020,It's now trash!!! Can't do any transactions since I can't access my account??? Yoh kidding me!!!! This new update sacks!!! Kindly rectify!!!,1
2020,Everything is wrong with it,1
2020,"The old version is working very well, but this New app is frustrating my life pls do something fast. Or I will close my account . Very very very bad bad bad. Very very very poor",1
2020,Bad and very awful app since the upgrade.. Can't even open the app .....,1
2020,Excellent,5
2020,Bad the app has not even open not to talk of making a tranfer in a shop now and embarassed just because of this,1
2020,App is not connecting to the internet any longer. Reinstalled and now I can't login.,2
2020,"Very very poor upgrade of app. This is not good at all. Exhausts data, shows errors like no internet connection, grammatical error on the share button kindly corrwct it pls, And fails to display account balance. Can we have a degrade to the old version?",2
2020,"Since I updated the app, I've not been able to log in. It hasn't left the welcome page",1
2020,It is not easy to activate,1
2020,this update is really giving me a hell of a time. I'm unable to get the code to proceed to the next stage. previous version was much better. I've logged several complaints but no response.,1
2020,"Ever since the update that changed the UI of the app, I have been unable to use the app",1
2020,Pls i just install this app and have been finding it difficult to set the app When it get to the side of otp i dont get any message and its the num i used in receiving alert so pls tell me what to do,1
2020,"This January 2020 edition is very sweet. However, it goes off when I am trying to add new number from my contacts as i am about buying airtime. Secondly, my stored beneficiaries in the old version are no longer available here.",4
2020,Not friendly opening to proceed very deficult,2
2020,"Impossible to install this application I had difficulty to use it since the update, do I decided to reinstall it but no successfully",1
2020,"Very poor update, you can't operate it smoothly as first, it always gives o.ooo when you check your balance",1
2020,Nice app. Very useful.,5
2020,"The update is very very very poor, one make a transfer without a sign of a successful or unsuccessful transaction, the next thing you see is a debit alert. Poor server and infact the App is so anonnying.",1
2020,"This app is so annoying, using a mobile app shouldn't be this stressful. Please update this app to be more user friendly, I shouldn't have to visit the bank everytime because the app you created has refused function properly.",1
2020,I am unable to download the app,1
2020,The new update is awful. Im unable to perform any transaction. Not even see my account balance.,1
2020,Good,4
2020,Fantastic,5
2020,"It's not debiting my card , I mean it not removing my from my other bank debit card",1
2020,"This is the worst App have ever come across, my app scramble on its own and in the process of reinstalling, am told that my profile is blocked. Who does that?",1
2020,Lively Nicely,3
2020,This version of the app is just a disaster! It is very unstable and I haven't been able to make any transaction so far. I've contacted the review email address in vain. Ecobank really has to work on the app again. There's no point in having a nice looking interface when the app is not doing what it's meant for.,1
2020,The best thing about banking with them,5
2020,"Great app but unable to use it installed. Always displaying""check your internet connection""",3
2020,I have applied for internet banking was asked to go it will be done . Is the customer care representative not doing her job?,1
2020,"This promises to be great but as someone mentioned we are often unable.to use it becaise.of some errors like ""please check your internet connection""",2
2020,"Its a good app But i feel we should be able to apply for BVN, open account, and other things through the app",5
2020,"pls return this app to the old one abeg, after upgrading i cant connect, saying pls check your internet..despite having 4G on",1
2020,It's very useful,5
2020,It is ok.,5
2020,This app isn't the best at all. I try setting up and someones name appeared instead of my name. This is an impersonation. It made me become disappointed and dissatisfied in the app,1
2020,Just updated this app and am finding it difficult to use it. It keeps say connection timeout and i have uninstalled and install again. While wasting my time and date. Pls how do I go back to the previous update. Seems this update not working at all.,1
2020,The update is rather a roll-back. Why update / upgrade a product and then lose important functions? Can no longer transfer funds to my Momo wallet. The new app claims you can request for payment people but I don't see it working. Have regretted updating. Seriously.,2
2020,"Doesnt work! Ive reinstalled it twice now, still cant see my account transactions",1
2020,"Ok I have a bank account with 60, million in it I live in the United States of America but I have an account with your bank it won't let me put my phone # in to log in and the ATM card they gave me won't work and I paid for all the codes which they didn't give them to me but is it possible since I have in account with y'all can you send me a ATM card activated with my account I can access my account and and everything is fine I jus need a activated ATM card and book of checks",4
2020,"Depuis la mise à jour, côté notification c'est zéro. Ça ne marche pas il faut revoir ça. Ça embête quand tu attend pour montre la preuves que tu as fait un transfert immédiatement. C'est juste ton solde tu vois changer. Mais tu peut pas le montrer à quelqu'un d'autre. Merci vous avez déjà fait un grand effort",2
2020,"Ecobank you people are coming up gradually with this new application, but please work on your system so that you stop frustrating customers transaction.",5
2020,I regret after installed your new version of app..I wish I can get the old version,2
2020,"I'm unable to obtain an OTP from the mobile app and it's annoying... It's done now, I have it thanks!! Ecobank",1
2020,I would not recommend after recent update.,2
2020,I've never been able to use the app both old and new. It just never connects even for me to setup. I might have to change bank soon because i seem to be the only person i know that can't do mobile banking at will,1
2020,Not bad,2
2020,Good,5
2020,Best 💋💋💋,5
2020,Good,5
2020,Is good app to use,4
2020,"Honestly I wish I could give it zero stars the app layout is horrible,and not easy to use. You can't even get it started! Go check out zenith bank mobile app and try again.",1
2020,Getting better,5
2020,Very convenient,5
2020,"Keeps saying ""check your internet connection"". Stuck at the phone number verification page. This update really sucks, pls do well to rectify things.",1
2020,Great,5
2020,"I just uninstalled the app, with this new upgrade I can't access my account or my banking profile anymore. Honestly, the old version was fine, why release an upgrade if the work on it is not finished.",1
2020,"Old version working fine and perfect This new version is bad, Can't see saved account details, I don't even understand the transaction process anymore. Live chat not working. Kindly fix or revert to old version.",1
2020,I think the app is awesome,5
2020,I've been having slight problems with this new version. Why is it going like this?,1
2020,Its a lovely app,5
2020,You guy better return the app to the form this update just locking people out,1
2020,Optional,5
2020,I need the old mobile app plz I dnt want the stress I'm getting from this Not helpful Its just too stressful n annoying,1
2020,"I am changing my review back to 1 star. I still don't know why Ecobank always finds a way to mess things up. I can't transfer to other local banks: for some strange reasons, even though I logged in and my country is indicated as Ghana, I can't see Ghana banks. I am only seeing Nigerian banks. To make matters worse, I can't find my saved beneficiaries. This is incredible!",1
2020,Best bank!,5
2020,"I like the recent update, very simple and easy to use.",4
2020,"Great interface and display, but I just haven't been able to use it..... I keep getting the reply 'check your Internet connection or try again later.....It's really frustrating.....The previous version was stable.....I just wish I had the option of re-downloading the previous version......",1
2020,"It refused to open. DOES NOT WORK Please fix it I had to reinstall the app, and it wont let me access my account. It keeps saying I should try later, there is no internet access. Which is not true. When it works it is great. But a few people I have met have equally had trouble installing this new version.",1
2020,always reliable,5
2020,Very nice,4
2020,At first when i saw the user interface i was impressed but the app is too slow in connection but after i reinstalled it works perfectly... Nice one guys!,4
2020,"After the upgrade, sometimes my pin works sometimes it doesn't. Pls fix this issue, this app is not a toy, our livelihood depends on it.",1
2020,I cannot transfer money to my mobile money account since I upgraded the app so sad 😭😢😵😷,1
2020,"Nice app, its user interface is cool but the virtual card is not working",5
2020,I can do transfer with this app,1
2020,Very nice and very easy to use. Ecobank is finally taking her place as a Pan-African bank.,5
2020,Since the update i can't even login into my account again,1
2020,This app has become unresponsive. Since the update the app has misbehaved. I cannot log into my account.,1
2020,"Dear ECOBANK, I am very pleased to inform you that after following your guidelines to get the perfect features of this app. Wow,..... It is a very nice interface and the upgrade version was wonderful and very easy to access. Thanks for adding finger unlock. Please keep it up. I love this new upgrade version.",5
2020,"This is frustrating, I cannot access my account anymore. I kept getting the advertisement slide anytime I click on the app to check my account, I have done everything it asked me to do, but it kept go over and over. Installed and installed, still nothing is changing. I have pending transactions to complete.",1
2020,Can't access my account since the new update. Please can you fix then I will review the rating accordingly,1
2020,Great improvement but it's been 2 days I can't transact simply because it's refusing to update balance since December 2019. Disappointed,1
2020,"Nice upgrade but I suggest a further update be done with respect app access. It prone easy access by any one with your device. Once your profile is registered once,its automatic login to apps, and previous transactions seen. I know to transact further your pin is required but kindly restrict once login",4
2020,Security wise this app sucks. Secondly it doesn't generate the person's bank name after putting the bank account number. I have also made two transfers since yesterday the two recipient Hasn't been credited till this moment and my account has been debited.this is a mess you guys need to fix things asap.,1
2020,Very reliable and easy to use,5
2020,Very disappointed with this app after the upgrade,1
2020,"""Can't play video"" is not allowing me to install set up my account on the app. Pls help.",3
2020,The update is so not an upgrade.. Can't access my account.. Keeps saying check your connection 😡😡😡😡,1
2020,This app is smooth and great .better tgan the previous .sorry for giving you a one star in the previous review ...my problem was its new activation with a finger print which I was trying to avoid !!,5
2020,I doesnt work. I reistalled the application but its not working. What happen? Could you do something for me. Thank you,3
2020,This app z so amazing only that it sometimes takes time when accesing or for a reguirement,2
2020,Good App.,5
2020,"this is not app,",1
2020,Ever since I upgraded to this version I can't access my account again through this app,1
2020,Since this upgrade I've been having problems accessing my account via mobile app and I'm presently out of my country and this is unbelievable. It's killing me.,1
2020,Perfect security enhanced.,5
2020,"It's a mistake, should've sticked with the old app, new app is a mess for real",1
2020,Not working. App keeps telling me network problem after loading for a long timw,1
2020,Nice fix the app bug,5
2020,The bank is ok for me i love eco bank,5
2020,"The app is okay but have a serious security issue. Password isn't requested to open the app on my phone. When I click the app, it takes me straight to my account which shouldn't be. It should ask for password to log in like the old one. Is anyone having this issue?",1
2020,I downloaded the first ecobank Mobile app but I got stuck on the way because of chatting with agents to get it activated so I deleted it. I went to the bank to get another one installed only for me to realize that it was the express account app that they asked me to download I did download it but I want the main ecobank Mobile app. Thank you!,2
2020,It is quite dofficult to use. I prefer the old version,3
2020,I should be able to log on with my pin and thumprint but this is not possible. The app is large 43+MB ha ba,1
2020,"What type of stupid update is this, the old version was working very well until after I updated the app and I can't even login to my account, after selecting the country and putting my number and I hit on continue, it comes back to the same page that i should still hit continue...please Ecobank you people so do something with this your app thing 🤦‍♂️🤦‍♂️",1
2020,Always showing no internet connection,1
2020,Worse app after upgrade. I have relocated to a different country n after upgrade I can't access my App again. I call customer care and I was told to download version 3.4 after uninstalling the new version but the version 3.4 is not available on Playstore. Please do something about it for me because I need to do a transfer. Thanks,1
2020,The major problem of this App is that you can't trace your transaction details (statements) it only show few lines which covers a transaction and the charges. Please upgrade this...,3
2020,Sometimes it's boring even when your internet speed is fast.l think there is room for improvement otherwise the app is fine in its conception.,3
2020,The app was working perfectly till this recent update. After the update I can't do anything with this app. It keeps telling me to check my internet connection or try later. I can't access my account like the previous one. This really sucks.,1
2020,Great,5
2020,"The App was working well before... but I can't use it anymore since the update...it keeps telling me to check my Internet connection. I'm always travelling and this issue is critical for me now and put me real trouble. Very bad update... Please for next times, make sure to test well your stuff before lunching!",1
2020,Since the upgrade I've not been able to do anything with this app. I can't even transfer money or buy call time. It's so frustrating!. Why fix what wasn't broken? To break it!,1
2020,Great,5
2020,So poor n annoying app,1
2020,This upgraded version is the best! Very fast and user friendly. Great job the Pan African Bank👍,5
2020,I could not complete App update for use after reinstalling,1
2020,I totally disagree with the update made on this application... I can't do anything on it and to annoy me more with a full network it keeps saying no network or trouble connecting to the server ... please the old app was way better than this.. do something about it asap... thank you.,1
2020,Am having problem over err...card verification problem..pls i need ya epp,5
2020,My experience has been very awful. The older version of the app was working very well. Now I can't even see my account balance left as lone do any transaction. The app keeps telling me there is no internet connection when I have high speed internet. I uninstalled and reinstalled it and now it won't connect to the internet to allow me to log in. I hope you fix this quickly.,1
2020,I am finding difficulty logging into the app after updating.,1
2020,Can I please get the old version... This one is full of errors. It looks great but full of problems,2
2020,"I cant do anything on this version. I've been told to downgrade, cant find the old version online",1
2020,Great,5
2020,Beautiful user interface and functionality but comes with the issue of slowness. Internet connection has to be fast to get any reasonable response on the app.,4
2020,"I would av not upgraded this app.....I can't access ordinary statement if account, I'll have to wait to get a notification to comfirm .if the transaction was successful or not who does that....Eco bank give us the previous app, this new one is annoying",1
2020,The app doesn't activate on my phone...it keeps redirecting me and i no longer receive notifications on deposit or withdrawal from my account,1
2020,%100 good 😊,5
2020,Greate app,5
2020,"I can't even by pass the start page,just showing can't play this video",1
2020,Very fast and convenient,5
2020,The app has refused to open I've been trying it since yesterday,1
2020,"The best mobile banking app in nigeria,",5
2020,So far this is the best UI/UX mobile banking app. Kudos to the development team,5
2020,Very nice n simple to used good application for the Android.,5
2020,I just updated my own app. Now I can't check my balance. Infact nothing else works apart from activation. Please how can I purchase airtime?,2
2020,"Since I upgrade the app I can't do anything, nothing at all.",1
2020,This latest upgrade is not helping matters at all. For 30mins the app is trying to locate bank which is not like this with the previous app. You guys should do this app to be user friendly pls.,2
2020,"The upgrade looks flashy, but since then I can't seem to use the app. Anytime I click on an icon it keeps on telling me no internet connection and my internet is very well fine, now I can't transfer money until you fix it or you tell me what to do or I go to the bank or I go to any ATM machine which is all stress. Please fix it as fast as you can thank you.",3
2020,This app has become a total waste ever since I updated. I guess the next best thing to do now is to roll back to the previous version which isn't possible.,1
2020,"Superb In my entire Mobile App usage for banking, this is the most viable. I recommend it to all users of Ecobank!",5
2020,"The new application is very bad, I am an application developer and I'll say this is nonsense, the application is not reliable please do something some of us are not close to the banks, make the application better and more friendly",1
2020,Too difficult to withdraw money since it says transaction failed,5
2020,"Since the update i can no longer do anything, I have been trying to activate it but is not working",5
2020,Very bad,1
2020,I cant login my account after the upgrade,1
2020,Not installing,5
2020,Easy banking app,5
2020,Great,5
2020,Very good,5
2020,All beneficiaries disappeared with app update,3
2020,"This is the best mobile banking so far for me, i love it",5
2020,Well i would advice that you donot upgrade the app on your phone rather unsinstal what you have now and install it fresh. It should work after 2 or 3 steps of setup,4
2020,"I think the issue has to do with Airtel numbers. I can't access the app using my Airtel line but it seems to accept mtn ,which isn't attached to my account",3
2020,The essence of upgrading an app is to improve on the existing one but the case of this is something else. I've upgrade my app and re-download the app with same issues. I prefer the old version Pls.,2
2020,"Nice application. Flexible, efficient and easy to use. Also secured and safe",4
2020,"I have been told to downgrade my app to the old version, but can't seem to get it here. Which version is working now,",1
2020,Finding problems with the new update,5
2020,They are perfectly okay....i need them to put a feature that allows you get your transaction history or statement mailed to your email address instantly just as UBA does....Also increase the maximum no of last transactions shown by the app too. But I will commend there services are good and okay....im impressed.,5
2020,Ecobank app used to be the best not until the recent update which made it worse. The previous version works better. I have not been able to make a single transaction with it. Too too poor,1
2020,Fonts on the latest updates are too small also why is it almost impossible to select the list of contacts to transfer money to?,3
2020,What's happened ECOBANK?? The new app I was so happy about is giving me grief!!!! Please work out the chinks fast!!!! We're loyal customers.,2
2020,Excellent,5
2020,"The old one was working just fine. After I did the current update, app will not even launch. Smh",1
2020,Nice,5
2020,Promt services,5
2020,"The app is horrible. Can't check my account. Can't make transactions. Honestly, what 's the point?",1
2020,Why it's not working? I upgrade mobile app but its not working,1
2020,Its perfect and reliable.,5
2020,It's awesome,5
2020,I really like the new interface....kudos,4
2020,"New upgrade just wasting my time, I can't even start. Told me my profile is locked and CC is not helping too.",1
2020,"Sleek design, does the job. Me likey!",5
2020,It keeps telling me that my profile is locked...cannot perform any transfer with it at the moment,1
2020,The app is rejecting my already registered pin.And also I cannot view my balance on the home page.The app is rubbish and very slow you cannot do anything with it. Everything is working perfectly after I uninstall the app and install it again.,1
2020,"I recently updated the app and it has really been terrible can't access my account,recharge my phone or do any other transaction. Please resolve this because that is the only reason I still bank with Ecobank. If I can't use my mobile app then I might as well move on to other options",1
2020,Nice app and nice job,5
2020,"Please since the upgrade of this App, I couldn't access my acount and I am not in the country. Please I need an assistance after requesting my debit card setup, yet it's not working.",5
2020,Good,5
2020,The application do not allow to make transfer to differnet bank than ecobank.,1
2020,"I will rate it 5 when my problem is resolved. Since the upgrade, I have not been able to access local feature like Schools in Gambia, our local Water and electricity company etc.... all I am seeing are features of Ghana eg, schools in Ghana, utilities are all Ghana etc. How can I access the Gambia local features since I am not in Ghana and reside in Gambia? Thanks for your help. Joseph",2
2020,So poor. Cant register after I changed my number,1
2020,My experience with the app is that the keep telling me that they is an internal error. That makes my account not to be activated.,1
2020,It's awesome. It even allows you to add your picture 🤗,5
2020,Am also having some issue on my eco bank app since the upgrade. And am currently out of the country. I dont know what to do,2
2020,This January 2020 update is lacking some touch. It will boot for eternity and thereafter tell you that your internet connection is not okay. Please do add after payment receipt it is important to us.,1
2020,Impossible to access the app after update.,1
2020,"Am not able to login into my account after upgrading. It's always say MY PROFILE IS TEMPORARY LOCKED. ECOBANK, pls help me out",1
2020,Good,3
2020,It have greatly improved ...thanks,4
2020,Its really simple to use,5
2020,I this is the most improved of all the upgrade...,4
2020,Since january I cannot do any transaction. I have tried to update the app and now I cannot download it on my phone,4
2020,Fantastic App. Navigation is easy and simple.,5
2020,Excellent,5
2020,I v been trying to activate this app with no luck. After the CVV code it keeps rejecting the expiry date.,1
2020,Wonderful,5
2020,"Good  app,  easy  to use",5
2020,Where is your new app that we can download from. Because the old version I have been using cannot be used in some ways,2
2020,Since this upgrade I've been having problems accessing my account via the mobile app. I'm presently out of my country and this is killing me. I've reinstalled and now it's still waiting to automatically detect code sent to me. Arghhhh,1
2020,"Your app is not good enough, it lacks security.",1
2020,Just uninstall and reinstall the app.. The new update works fine,5
2020,Fantastic app,5
2020,Cool,5
2020,wonderful app easy to use,5
2020,Have the question. Is it working for ivory coast customers? I can't log in mobile internet and could not add my debit card,1
2020,After latest upgrade app is not working on infinix note 5 the PIN code page is not responding.,3
2020,"At first i couldn't use the app so i uninstalled and reinstalled, then it opened.. but i still can't view my balance",2
2020,". . ... . . . . , ., , ,,,,, ., . , ,",4
2020,"Poor update. As good as useless. Update: app keeps telling me no Internet connections. What technology did you use on this update that even with enough money in my account, simply because it couldn't update, transactions always show NOT ENOUGH FUNDS. I'm stuck. Can't make any transfer. Fix this or bring back the previous update!",1
2020,I installed the app on my new phone but I'm not getting the update. I've tried several times but to no avail. Kindly help me get the new features.,5
2020,This new update is just useless and slow. Can't even check account balance,2
2020,Good,4
2020,This is the worst update you can do.my app couldnt open again since the update.plz can i un update? Or should i delete the app cos its of no use to me anymore. Even minus 1star sef,1
2020,what is going on? I have been trying to open my app it not working,2
2020,I just downloaded the new version and am trying to set up my profile but it keeps telling me that my card details are on another profile and I should provide a different card details,4
2020,Good,2
2020,Nice app,5
2020,This app keeping on saying processing your request. Is failing to request a country. It talks hours n days. I m stuck,1
2020,This update is far better than the previous one I had. The previous update keeps hanging and takes a lot of trials to complete a successful transaction... I am happier and more confident now with ecobank mobile,5
2020,Worst app ever,1
2020,Awesome,4
2020,After the update in December it is now very very worse app. Everything was working except card add on. Please ecobank check it. I've been called by the call centre that they are working on the issues but still. I just uninstalled it and reinstalled and the check internet thing is still persisting. Thank you,3
2020,DARMANAWA KANO,1
2020,Good,5
2020,Good,5
2020,Great app,5
2020,Very convenient,5
2020,Excellent No question,5
2020,"I updated the App and I have not been able to use it because my verification code has to be sent to my Nigerian number which is not working in Ghana, so now I feel bad and wished I didn't update it. Is it possible for Eco Bank to send my verification code via the email address I used to register my account? And in my old Eco Bank Mobile App I had access to it because I had a code so why can't I get help to get access to the App? Please I need help and solutions. Thanks. Hoping to hear from",1
2020,"After the new update, this app is very useless, I can't even check my balance or perform any other actions and even after entering my pin ,it keep On displaying sorry please check your internet connection.",1
2020,"Am unable to add my card to my account via the app....always says...""internal error""",2
2020,Not yet,3
2020,"I cannot login, I have deleted the app and downloaded it again but still yet I can't login",1
2020,best,5
2020,The service charges is too high therefore can be discouraging. The app is 2 seconds slow Improve that.,3
2020,No transaction history. Really horrible,1
2020,I love its convenience,5
2020,But must I visit an ecobank branch before I can activate my Mobile App,4
2020,"Of all banking apps I have used, this is the worst. Been banking with ecobank for years right from the days of oceanic but never have I used the app because it's just doesn't work at all. This would be the 4th time I will download and delete.",1
2020,Mobile App with best user interface experience,5
2020,Too good,5
2020,"No no no!!! This new app does not feel secure. Anyone can open my app without being prompted for a pin. And it shows my balance for all to see. I don't like it. Please look into that part. When i make an airtime purchase, it shows my account balance. If i close the app and reopen it, it take me back to exactly what i was doing. The last app was better in that it kept prompting for a pin whenever you'd reopen the app.",1
2020,"What's is really happening to this app, l was using is it perfectly in Lagos until l came down to Ghana for the Xmas break then l got to realized that my app is no longer working, l went to a branch to find out what was really going on and no tangible reasons were given to me, u guys should better start working on it cos it's very irritating",3
2020,Good app,5
2020,Honestly there are alot of things wrong with this app.. Why would ecobank make this app live without fully teaat running it,1
2020,The new update just made the app useless. I can't do anything with it. It's just on my phone taking up space,1
2020,"This update is worse. I can't login anymore. Although I'm always connected to wifi, it tells me to check my internet connection. If I switch to mobile data, it does same. Kindly fix the bug",1
2020,The app is a joke. Non-functional. Unable to access my funds throughout the festive season. Probably a deliberate act to retain cash in the bank. It's a terrible experience,1
2020,This app is the best,5
2020,It's nice and wonderful,5
2020,I dont like this app plase .change it befor i closs my A/c,5
2020,Wowa,5
2020,I have being trying to open Ecobank express account since last year is not work,1
2020,"useless app ,pls don't waste ur bundle to download this app",1
2020,Easy banking,4
2020,I think you should fix the bugs rather than replying to every post here cos since the update the app has become totally useless we cant do anything with it.,1
2019,The major challenge is that the app cannot verify recipients of mobile money transfers by their names so users need to be very sure that the mobile nimbers they're transferring funds to have been correctly entered.,3
2019,"After downloading the latest update, I can't log in anymore. Each I try, I get the feedback ""check request and try again""",5
2019,Bugs with the new app seem to have been sorted out. Very useful app.,4
2019,The Ecobank mobile app is fast and efficient. You can download the app.,4
2019,Good,4
2019,Please I'll really appreciate it if you guys can get some issues fixed for me. I have been having trouble of late sending money through mobile money and buying airtime with the app since I updated to the latest version. It wasn't like that previously. I've been deducted an amount I used to buy airtime with the app and yet I have not received the airtime. Please fix them for me.,5
2019,Horrible and frustrating. Can not buy airtime. Keeps telling you no network when every other app is working. Cant make transfers,1
2019,J'ai réinstallé l'application et ça marche correctement maintenant . C'est plus intéressant et ça offre plus de fonctionnalités . Merci !,4
2019,After the update this app has actually become useless its so annoying,1
2019,"The update is rubbish. It doesn't make the app interesting. It request for OTP,it didn't send.",1
2019,"Overall rating negative 2!! The app does nothing. One of the most useless apps ever developed. I pretty much like the old version better. Ecobank, how much did you spend on this useless app that can't let you send money, check your balance etc. It takes forever to load and even if it loads at all, you can't do anything with the app. It's extremely frustrating to see Ecobank growing in the wrong direction. Folks, if you have the old app, don't update to the new one. Joke of an app!!",1
2019,Fast and easy to use. Real convenience at your finger tips,5
2019,"How can I get the new upgrade? I'm still using the old one. I need to experience the new one. I always check but there is no update for me. I even uninstalled and installed again but still the same old one. As I stated earlier, I have checked but there is no update. I went ahead to remove and then reinstall the app but each time I do, I still get the one one.",3
2019,Nice app though...,4
2019,Amazing app,5
2019,Thanks this qpp is amazing ❤️❤️😁,5
2019,Very good,5
2019,I prefer the older version. Been having password issues and it automatically ipdatted my older app and I cant access my account as the new version of the app is not accepting my old password.,1
2019,"This current app that you people said you upgrade to, to me is not working at all, pls i will suggest to you people to take us back to the previous app that was working fine before this your so called upgrade set in. as a matter of fact i have being temporarily block for using a code that was given to me three times, so pls and pls you guys should give us good service. as for me i can't recommend this App, cos is not working.",1
2019,Excellent,5
2019,"What's the essence of the update when ts gonna have issues? The previous one is far more better and convenient, my account balance isn't updated, I can't do anything, not even a transfer for urgent need and had to go lend from friends. Please its better you go back to the previous app than giving us this headache. Please please please",1
2019,Awesome,4
2019,"The app is ok but it's not like other banks apps. It doesn't show details of transaction done. For instance, if I transfer money to someone and screenshot the transaction as evidence, the transaction page does not show the name of the recipient & date of the transaction. It only shows the account numbers of the sender and the recipient. You guys should update the app to display ""date of the transaction, name of both sender and receiver and amount transfered"" to serve as a receipt",3
2019,Cool,3
2019,The App use of amount alone as a parameter to invalidate duplicate transactions makes it inadequate for use.,2
2019,"Since the upgrade the App has become and utter waste of precious time to use, you can't perform any simple regular transaction, keeps saying pls check internet connection, it's so annoying............ yes I appreciate Ecobank for thinking it wise to update that old and outdated style interface from the previous app, though this looks good and aesthetical, it has an issue with programming that makes it not to recognise some commands and it should be sorted @Ecobank",1
2019,The stop working on my android almost two week now,5
2019,Not funtioning well everything about this bank is slow.,1
2019,Nice app,5
2019,"this app is faulty, first time i installed it didn't work, had to re-install, after few transactions done on it, now it telling check internet connection..if you guy are gonna do an upgrade, make sure it works fine, before putting up to users..",1
2019,"WORST....please is anyone experiencing how slow this app takes like forever to show your current account status and even to load names of banks to transfer....yea yea I have uninstalled and cleared my cache,but it's still happening it makes me boil or is your IT department on leave",1
2019,"This app started out like it was brand shiny and new. Updated with all the modern services etc. Until I tried to use it and the headache was instant. Nothing works. My balance was zero which it clearly wasnt before the app updated to this ""new"" version. I'm so angry at Ecobank because the old app wasnt that great but at least it worked. This does nothing. Even my saved beneficiaries were no longer on the app. I am so fed up. I would rather use the old app than this shiny new nonsense. #madashell",1
2019,What's happening the app is misbehaving?,3
2019,Why is my Xpress account showing PND,1
2019,"The former app was doing fine until this upgrade made a mess of mobile banking. You should have test run like a previous customer noted. This is so frustrating and annoying. I can't recharge my line, I can't access my statement, I can't make transactions and many more so what is the convenience. You keep responding that a screenshot should be sent to a certain web address but all these complaints are similar so deal with them and stop making it look like isolated cases. The earlier the better.",2
2019,The new update is simply not functional. The interface appearance is good but that's about it. Just the aesthetics. Takes forever to connect. Crashes very often. Mobile money transfer option often grey's out the network operator selector making it impossible to chose network and proceed further. Mobile money transfers can take up to 30 mins to go through. Its currently not a good option if u want to go cashless. It will disappoint 3 times out of 5.,2
2019,"I admit the App is not yet fully stable as it should be. I think that's a bit expected, considering the several add-ons, though I feel they should have resolved ds first before launching. For the meantime, I use dr alternate digital channels (USSD and Ecobank Online, especially). Those are working fine. Guess I'll have to keep using dt until dy fix d Mobile App.",4
2019,"I updated my Eco bank App, and uptill now I am not able to activate it, I can't transfer or recharge since then. Popping up ""internet connection, try again later "" and other apps are connecting very well via internet but your ECO MOBILE App can't even activate",1
2019,App kept giving network error. I decided to check eco out after years of abandoning my account and I'm still seeing the old eco.,1
2019,"After the update, it's been frustrating I can't buy credit or transfer money. Keeps says I should connect to the internet when my network shows 4G. Please check your app. It's frustrating",1
2019,Very useless app,1
2019,"It was a good app before the update. now you can't even do anything on it ""Please check your internet connection and try again later"". It's a disappointment really, a sad and pitiful disappointment",1
2019,Cool,5
2019,Very poor app. Takes forever to load . Am very disappointed,1
2019,Very buggy app... Interface looks good and that's about it. Can't get it to work. Needs immediate fixing,1
2019,"Worse experience ever. I have used different apps but I've never seen an app so bad like this(ecobank app). I have downloaded this app many times but each time i try to install it keep showing ""processing your request"".",1
2019,After the most recent update it does not work properly. Kindly work on it Please. It's very frustrating. The old version was far better,2
2019,"Ecobank has the poorest services amongst local banks in Nigeria, especilly its mobile app",1
2019,"Uninstalled. Sent a mail, still getting same error message. To input your pin, error. Cannot transfer or check balance. Officially done with ecobank",1
2019,Hello pls im trying to register this app but telling me that my account is blocked Whats the problem,5
2019,Horrible after recent update. Uninstslled and reinstalled but can't still set up app. What did u guys do.?it was working great,1
2019,"The app was working well until this new update. I can't go past entering my pin code; it just tells me to try again later. Looking at other reviews, I'm not the only one having challenges with this new update; you have to work on this quickly because it's a big inconvenience.",1
2019,I cant access my account with the app after the so called upgrade. What's going on? It keeping asking me to check my internet connection. I have uninstalled and reinstalled but to no avail. I hope my money is safe anyway.,1
2019,It is at it again I can't transact anything. What is all these,2
2019,"It keeps showing no internet connection, even with 4g connection, can't activate app because the otp will not send to my line. So slow. Most boring banking app.",1
2019,Need bugs fixed asap please,1
2019,Please do something about your app. Im trying to make transaction but it keeps on telling me to check my internet connection whiles im having a good internet connection. Please i use the app to pay for fanmilk and they are on my neck. Do something about it please. The previous app wad not like that,1
2019,"What a useless upgrade. We were enjoying this app until you guys brought this update and now I cant do anything. I need to send money, buy credit, pay bill and none is working 😢😢😢",1
2019,It does not work with my mobile data only wifi. This is very poor.,1
2019,"I installed the app on my phone. But every time I tried selecting my country, it loads forever.",1
2019,"It was really easy to use and does most of the common things one would expect from a banking app. With the recent update I couldn’t even log in. It keeps displaying error, “Resource Timeout”. I don’t understand what that is even supposed to mean. You guys should fix this or just pull off the latest update and revert to the earlier version.",2
2019,"Poor application, refusing to update...please work it out",1
2019,"This is really poor, I've been unable to do any transfer with this app since I did the update. It's better you do a roll back to the previous app as this new update is so slow and frustrating..",1
2019,Confused set up information and unresponsive sometimes,1
2019,"Ever since i install... Have notbeen able to activate it, keeps saying my profile could not be activated try again later.... Please what should i do?.../have been trying over and over agai",3
2019,Very appreciative,5
2019,"Since update this app it is not good at all, it display cheek your network connection, am disappointed with this app.",1
2019,The app platform is just getting worse with the update . You can't log on even if you are using everything in the same old way,1
2019,Good,5
2019,Very poor. The older version was working. This one doesn't.,1
2019,Poor network. I can't view my balance since i downloaded this mobile app.,1
2019,"To everyone having issues with the new update, all you need to do is clear your ecobank app data from app settings or just uninstall and reinstall the app again... Beautiful new update 😍 new features 😍😍❤️ one of my favorite bank in NG🇳🇬",5
2019,Perfect just that I forgot my pin,5
2019,Fair,2
2019,Before this abomination they called an updated ecomobile app use to be fun. In this new recent development on the app (one) can't request for statement of account?? One need to type the name of account before (one) can make a transaction which is so awful Because in the previous version you just type the account number and you automatically get the name which was fun. Therefore I can't call this recent development an update but rather a degrade and (backdate),1
2019,I love Ecobank and I love the app,5
2019,"I can't login to my account after updating,it keeps telling me to check request and try again",1
2019,Good,1
2019,"Since the update i have not been able to make any transaction. Is either you say, ""connection refused, please try again"" or ""we're unable to process your request at the moment, please try again"". It's frustrating.",1
2019,"This is lovely. However people need to know that the old version of the app should be uninstalled for the new to work well. I had problems initially but all, good now. Well done",5
2019,Bad network,3
2019,VERY APPRECIATIVE,5
2019,I have not been able to transfer money to other banks for some time now. Keep receiving this 'unfortunately ecobank has stopped working',1
2019,It's pathetic. Who updates their app on the 25th of December. The stupid thing is now refusing passwords. And your branches are closed. This is a cold move on your part.,1
2019,The features mentioned in this app are great but unfortunately I can't use the app on my phone because it disrupts the smooth operation of the phone. I believe that a little more touch on the app can solve this problem.,3
2019,Thanks you Ecobank,4
2019,Currently having issues with accessing my balance. I've uninstalled the app and re-installed the app several times but i still can't activate my account.,4
2019,"Terrible bank, one minutes it is ecobank app 3.8 another time it is 4.0. Now the newly boosted app is not available for download after so much noise. Nonsense",1
2019,"Since the update, the app is no longer working.",1
2019,The app stop working this past 3 days,2
2019,"This app is so wack and annoying, I've been trying to make transactions and its stopping my business... it's a total waste of resources and I'm moving my money out",1
2019,The Rafiki isn't being helpful,1
2019,Perfectly working well,5
2019,"It worked just fine until this update. Updates are generally to make things quite easier, but trust me this update is a living hell. Can't seem to access anything. All it ever does is tell me ""your request can't be completed...""",1
2019,What is wrong with the new updates in the app?? The app takes forever to load. Fix it. The old app was far better,1
2019,Not as good as the previous. The Old version asked for PIN at every idle time and even before transaction is initiated. That was good for security reasons. This so called new update would not even reflect the new balance after successful transfer. Am getting disappointed. It's not secured like the old one and l think it should be reversed to the old and stable one.,2
2019,The new update is a mess. Many issues with connection. It is slow as well.,2
2019,One of the most useless app on playstore and one of the most useless bank in Africa,1
2019,Very very slow,1
2019,Bogus. Wont install,1
2019,Unable to activate app. Just keeps loading.. User interface on point. User experience awful..,1
2019,"The app takes time to load and whenever I make a transfer, its shows failed and I still get debited .I prefer the older version",1
2019,"God it is so terrible, can't make transfer, check my balance, in fact I can't do anything 🤦🏾‍♂️🤦🏾‍♂️🤦🏾‍♂️",1
2019,"Since the recent update, my account balance isn't refreshing. Because of that, I can't make payments on the app or send money. It keeps showing the older amount.",1
2019,"This app just gets worst every time, now I have cash it my account but the app has not updated from the last balance so I can't make any transaction higher than my previous balance.. you deserve a -2 🌟",1
2019,"The New update is very bad. It is not opening at all. It just loads the Welcome screen and says ""Just a few more seconds"" Continously. Now I can't transact via Mobile.",1
2019,Excellent,5
2019,It is a great Mobile App.,5
2019,Update is useless can't get any activation code cannot even login,1
2019,Improved,5
2019,Everything is good,5
2019,"Since the update I can access my account, when I put my password it just says try again later",2
2019,"I have been using this app for the past years. But since yesterday with the new update, I can't access anymore. What is happening?",1
2019,Gaddafi usman,5
2019,"This app hardly connects to the Internet... Needs very strong Internet to work on my phone, there must not always be an issue with your bank app na. Since I updated my app I can't make a transfer, always saying network this network that... Yet other bank apps are going smoothly on my phone... Really poor.",2
2019,This app is always giving issues. Before the update I had problems login in. And now the update is also giving the same problem. It's really frustrating when you have to hustle a lot because of this app,1
2019,"Seriously I prefer the older version, cus the new version has so many issues. Since the day I downloaded it, I can't just transfer money without issue y? Please if there is way u guys can bring bk the old version or improve the new one it will be better pls",1
2019,Your app has gone from unreliable to totally useless,1
2019,"Been using app for 6 months without any issues at all. Since the latest update, I could even log in. Numerous attempt to reset my password prove futile as it either stuck on the debit card deals window or it says no internet connections. I had to delete both data and cache to get rid of no internet issues. Because I heavily relied on the app, now I have sorted to friends and family help in remitting families in this festive season. I have already been issued a token by support looking into it.",1
2019,Very efficient. Like it,5
2019,Frustrating,1
2019,"Good app but the app automatically logs you in even after logging out.for security reasons this is not really good as hackers can access your account. I suggest that anytime one has to log in,the app should request for login details like username and password which other bank apps do request for. Thanks",3
2019,This app just goes round and round in a circle I can't get into the first screen of input,2
2019,Since u have updated the app.. Their is no action that we can do from the app even check ur balance..,1
2019,This app is useless ASF after the upgrade. I prefer the older version to this rubbish.,1
2019,It cant transfer once you transfer it will debit you but i will not go,1
2019,Easy interface.. Good app,4
2019,amazing,5
2019,Terrible,1
2019,Since update app doesn't work. Error message: check your Internet access,3
2019,Good one,5
2019,"I can't reset my mobile app pin because I clear the caches , and am being told to visit my nearest bank branch and am out of the country , can't you make things easier",1
2019,Best banking app so far I love it💕💕💕💕💕💕💕💕💕💕,5
2019,"I do not know, but I am saddened by my experience with this current update, the last one was just working fine. Can't even access the app with my pin....why?",1
2019,"i have been trying to regain access to my ecobank Mobile App but is a big No No. I updated it last night, after inputting the verification code that was sent then the pin but, it say PLEASE CHECK REQUEST AND TRY AGAIN. Please fix this",1
2019,I've been using this app for over a year and it was amazing I updated it recently (like 6 days ago) I opened iy yesterday to check my balance only to find out my account name has been changed to a Nigerian name (boy) whilst I'm in Ghana (girl) Please do something about it. People are complaining and it seems there are some people trying to hack into your new update Thanks,1
2019,very slow with processing,3
2019,It doesn't go work,1
2019,Exceptional app....kudos,5
2019,It is a stupid app please dont download it doesn't work,1
2019,"I had a problem after upgrading it wasn't working, I uninstalled and did a fresh installation; working perfectly fine now.",3
2019,"Since update , dis app x useless can't even activate keeps on asking questions , n hv follow all instructions but can not open.",1
2019,Great,5
2019,Latest update does not recognise my PIN,1
2019,"It's always telling me profile not found,OTP not found, reset pin,OTP state, incorrect pin e.t.c. too bad.",1
2019,Just opened.,5
2019,My old version has always been working fine until I decided to upgrade. Now it keeps asking to check my internet which I used to download the update. I am very disappointed. I can't even use it now.,1
2019,I love the new update,4
2019,I have the new app downloaded but i can not access as before,1
2019,Pls ad more network,5
2019,Impressive app,5
2019,"Was hopeful when I saw update but just like it's old version, I can't get pass the login. Entered Card so many times with success response and that's all; will not accept pin even when it is correct. Don't know if it's bank back end faults or app failure. Just pissed",1
2019,The previous version is far better than this. I cannoy tansfer from one currency to another again. Is there a way I can go back to the old version,1
2019,"The upgrade is excellent... selling point fingerprint, add account from other countries etc.",5
2019,"Though the latest update has intriguing features, i believe theres a need for bugs improvement. I tried buying data with the new updated app, it says ""customer profile not found"" several times, though i have used it often. I cleared cache and all. It was futile. I decided to switch back to the old version and it worked perfectly😒😒",3
2019,"I have been trying to use this application, for a long time now, keep downloading and uninstalling. When I open the app, it show me processing your request. And that never stops, just that page, nothing, else. I I've tried all the options I know, even clearing my cache and data for the app.",1
2019,A very good app,5
2019,I just love it. Transaction from my momo to the app and vice versa is quick and on point,5
2019,You develop one of the best banking apps in the country and just when your customers are enjoying the app you frustrate them by releasing untested broken update. Now I can't even check my balance. How come I see US flag icon on my profile? I like the new interface by the way.,2
2019,"Since i downloaded the app three times,still its not working,just keeps on processing request that i did not send it.",1
2019,"This latest version is such a mess. #ecobank, why should your update require that i clear my data and cache before I could use it? Do you people even think or care about the importance of those data to us? It's just so easy for you to say ""clear your data and cache"" as if they mean nothing to us. Now I'm gonna stick to other banking apps on my phone until this mess is fixed. I'll clear nothing, my data remain intact.",1
2019,"Hi, please I'd like to draw your attention to that I was not able to use the App After installing the last version of it on both my iPhone & Samsung mobiles. It's giving this message ""Your profile is blocked, would you like to activate it?"" Please is there a solution for this problem??!!! Best Regards Thank you",3
2019,"Excellent experience! Way to go, Ecobank",5
2019,You update app is not opening my account why.,5
2019,The best mobile banking app. So simple and fast,5
2019,the previous version was working perfectly... until the new version came and i cant even send Airtime,1
2019,Can't use same mobile number on 2 different profiles. Installed on new device but can't receive verification code because I'm not in country of origin of my bank account. Can't delete Xpress account profile. So frustrating,4
2019,I like this app,5
2019,"Pls i have mobile app already but after the upgrade the app is give me problem,before i will be able to put the pin sent to me,it will not enter and this pin has been sent to me three times and i deleted it,plz i cannot use app again because of it.plz do something",2
2019,"After updating this app, it started misbehaving now i cant even use it for transaction. Mitchew",1
2019,Atcg,5
2019,The worst app! Couldn't even login. I guess it's for recent Android. I've since gone back to version 3.4,1
2019,The app has been processing my request for about an hour and its not done processing ... The app isnt working for me so i am going to uninstall it,3
2019,"Since the update, this app is just useless, no way to check balance or perform any other actions, keep on displaying ""Please check your internet connection or try again later"" while I am having a good internet connection connection (Wi-Fi or 4g). I raised the issue over email, and till now they haven't replied. Further add : I have unintall and reinstall so many times always the same old issue, I went to live chat, they have me waited for like 35 minutes to finally say sorry they are busy...",2
2019,This upgade is actually a mess. Nothing working. I cannot do anything since 4 days. Please bring back the former version that was simple and user friendly.,1
2019,Now you can perform zero transactions on this app update.. Soo much for a bank app.,1
2019,Good aoo,4
2019,"It's a great App. I've never had problem using it until now. Since the last update, I've been unable to access it. Each time I'm ask to put in my current Pin, all I get back is 'please check request and try again' what's going on? It's nearly Christmas and I need the App working again. Do something please. Thank you.",1
2019,Very good app. Works well,5
2019,"The former version was a lot better. After updating the app, I have not been able to complete a single transaction. I am thinking of uninstalling, and going back to the old-fashion counter transaction.",1
2019,I've been trying over and over again to log in with your app but still it's not working. Really bad for a first attempt,1
2019,Please I would like to close a schedule I did using the app but can not find my schedules so I undo it. How do I go about it please?,3
2019,App really looks so cool and User friendly. Well done on the upgrade.,5
2019,I couldn't verify my phone number...I think I can't register in Ghana,1
2019,"This update is crazy! The app doesn't work again. What problems were u even trying to solve? Ecobank is not able to focus on few functionalities and make the app reliable, they want everything in one app, classic case of ""Jack of all trades"". Also, when there is changes, there is 0 communications, they change your account number without informing you. It's just so sad! Ecobank is turning into a Missed opportunity.",1
2019,"You need to upgrade it, so that one can send receipt after transaction.",3
2019,"This recent update sucks walahi. I can't access my transaction history, account statement generated and sent to mail is blank. I can't even see credit alert. If you guys had not test ran it, you shouldn't have put it up for update. Am not impressed at all - developers take note. Thanks.",1
2019,"This new update is nice, faster than many other bank app, i wonder y people still come here to complain about the app, or is it that they don't know how to use it? Nice one on this update👍",5
2019,"This apps is very bad,pin issues always",1
2019,"Hello i am from Liberia,an government employee,Teacher.how can I transfer money from my account to my mobile money number.",3
2019,As one stated. Uninstall and reinstall the new app. Works perfectly!,5
2019,What is going on; I can't even login. It will be processing for Africa,1
2019,"Can,t see my account number,cant transfer",1
2019,Awesome but you guys as a bank need to improve,5
2019,"It's been very well with this app for the past 2 years until this update which has given me severe headache for the past 4 days. (Profile not found, OTP state, Reset Pin, Pin incorrect, etc). Of course the UI has become far more user friendly, fingerprint - for easy and secure access, and lot more. I had to uninstall and reinstall and start everything afresh before it worked for me. This mobile is far better than others I have used. But why did I have to go through all these stress before...?",3
2019,Interface stuck on processing your request,1
2019,Interesting features added to this version like the travel notification. Saves you time.,5
2019,Good and easy to use,4
2019,The upgrade is simply not working. Ecobank! Ecobank!! Ecobank!!! You can do better this. It's very annoying and frustrating especially at this time of the year.,1
2019,"So a few weeks ago, I was actually gearing up to give this app a 4 star rating at the least... And then this new update drops and it won't even connect to the internet... We're officially back to my earlier question: What's the use of an app if it can't even accomplish the most fundamental of tasks? what's its purpose again?",1
2019,Please can you explain this to me whenever I want transfer money it unsuccessful reasons it says my account is on PND I don't understand this please can you explain to me,4
2019,"Hello, the update is good but cant login to my account. It says enter current pin to continue if i enter my pin it gives an error message as please check request and try again.",5
2019,The app has refused to open since this last update. Please do something about it am worried seems the said update is a hack. Please kindly check and rectify the problem,1
2019,Is a bank to bank with and to have business together.,4
2019,If you sign out by the time you relaunch the app again it will just display your account details without log in Windows,2
2019,Great update,5
2019,Very good,5
2019,THE UPDATED VERSION IS SO SO BAD... THERE ARE SO MANY ERRORS. PLEASE I NEED THE OLD VERSION BACK,4
2019,"The app is wonderful, ever since I got it, it has reduce allot of stress for me, no adds, no network problem, so I love it 5 🌟 for it.",5
2019,"This your new upgrade will only send your customers away to other banks because it is not working. For some days now, I needed to access my account for business transactions, no way, all I have been doing is answering jamb questions as if I am going for admission and I have not passed!!! How do l now make use of your downgraded that was called ""upgrade ""?",1
2019,"I cant use the apps since it was updated, what nonsense is this, we have transactions to do but its not working, please do something,ths is frustrating and the flag on my profile is American flag instead of Nigeria😭",1
2019,Previous version of the app was working fine till I updated it and verified my phone it asked for my current password I enter the password it says(please check request and try again),1
2019,The most useless banking app I have used. For two days now I cannot access my account. I keep getting error messages on your new update. Please don't tell me to clear cache or uninstall and reinstall because I have done all that and it still did not work. Just fix your app or I am out. Rubbish,1
2019,"The old version was working perfectly until I update it...now it keeps saying ""please check request and try again "" when I enter PIN",1
2019,"This App is boring, why will you restrict most of the transactions to it?, what if i don't have android phone to download the app? Pls look into it",5
2019,I can't even access the app please check your request since I updated the app can't do anything with it.,1
2019,Very very convenient,4
2019,"This update is so terrible. Is this what they call an upgrade, I can't even do a thing and I need this badly. I shouldn't have, please kindly readdress this thing ASAP",1
2019,I'm unable to log in to my account since y'all released this update... keeps telling me to check request when there's a perfectly stable internet connection,1
2019,This might help someone. After the upgrade I couldn't use my old PIN. I re-installed the app and this was corrected. And the fingerprint option is cool. I also noticed the transfer to mobile money feature now has search. You don't have to scroll through your beneficiaries. Great improvements to a Great app!,5
2019,I usually read up reviews before updating apps guess I made a mistake trusting ecobank has improved. The old apps works better can I revert to it?,1
2019,Nothing works after the upgrade... keep getting can not process .. dnt you guys have a Quality team to check these things. Interface with no functionalities. .. get serious,1
2019,I don't know what seems to be happening with my upgrade. I currently have US as my country and on top of that I can't even access anything. I keep getting feedback that ''sorry we are unable to process your request''. Please fix this as I'm getting impatient with your service.,1
2019,Superb and absolutly convinience,5
2019,Cool to use,4
2019,"After updating, the app doesn't recognize my Pin. Now I can't log into my account. I wished I had not updated. 😡",1
2019,Changed my rating because it finally worked and now that it does it's pretty great so far.,4
2019,"Why change the app , this update doesn't work i can't take my money ......",1
2019,"New app update isn't working. It repeats last name, can't view account balance. When trying to transfer money it says, no internet connection. Please fix this bugs.",1
2019,I 've instolled app but still the network not allow me to access my details to enjoy mobile banking.,5
2019,Wow! This new update make the app more effective. The easiest way to be in control of your account. Surperb! Ecobank the Pan Africa.,5
2019,Good,3
2019,I had wished that I discovered Ecobank services as from when I arrived here in 2013. Good and easy to manage. Bravo,4
2019,"The app works perfectly well. If you are having issues,delete and re-install the app. The upgrade is 👍.Nice job Ecobank",5
2019,Very nice version. It looks like the internet banking interface. Now i have access to so many features like picture on profile delete beneficiary that was not possible before etc.... Good job teams,4
2019,Nice upgrade!!!,5
2019,"App was working fine until the last update. Now it says ""We could not complete setup of your profile""🤨",2
2019,"Mine has never worked for me, I've even gone to your bank and met customer service, it still isn't working. I'm utterly frustrated by it. After this latest update, the app icon isn't even showing on my home screen! It's very bad that I keep uninstalling and reinstalling.",1
2019,Well the problem I encountered is I was having money in my acc after I upgrade to the new one I wanted to but airtime and it tells me my account is empty which I couldn't understand as I have savings there,1
2019,Very helpful. Advisable,5
2019,The update doesn't show successful after a transaction.. it only says the transaction is being processed..,1
2019,I love the new update. Now I believe you're always working on improving the app. Great App!,5
2019,Very good to use in trasation in any bank,5
2019,It's good,5
2019,"App not working after latest update. Rejects my pin but fingerprint is recognised, though, I cant even check my balance",1
2019,Good,3
2019,Please i can't open my mobile banking the old one works fine why this one i can't open please check it for me thanks.,1
2019,Execelents,5
2019,"My previous version of this app was working just fine until I updated to Version 4.0.4 Now I can't even open the app to access my Mobile Banking interface. Any error message( ""We could not complete the setup of your profile. Please try again shortly"") keeps popping up when i try opening the app. This is very terrible EcoBank",1
2019,"Please i just upgraded my app but i cant access it, its showing requests not completed try later, i have tried several times, pls help",2
2019,Very poor. Cannot move over to the upgrade. Just not responding,1
2019,Best Bank App Ever,5
2019,I've been trying to download this app for 3 days now,1
2019,"This is the worst app I've ever seen, please bring back the old version, I've been trying to check my account balance and to pay for bills for the past 3 hours to no avail.",1
2019,"Since reinstalling this updated app, i have had issues activating it, at first i thought it was my mobile carrier but it was actually the upgrade. Please look into that",2
2019,Good,5
2019,Cant access the app after the upgrade. When i enter 6 digit code it says recheck request and try again,1
2019,After updating to this latest version am unable to access my account 😤😤,1
2019,Has failed me several times,2
2019,"I can't log in after the upgrade. Error message is "" could not complete your profile setup.",1
2019,"New updated mobile application is not working at all..... I can't view my account balance, transfer funds buy airtime.....please do something on it.",1
2019,Good,5
2019,"Awesome, so far so good...",5
2019,The update on your application is excellent. It's a total improvement on earlier versions. I appreciate the improvement,5
2019,Very good,5
2019,"The app has been functioning well, but with the update, I cannot connect anymore. Obviously there is need for updates so that you serve us better but if one cannot access his account anymore, we start to ask what usefulness was the update after all. Pls help me fix this.",1
2019,"Useless, I can't even add my master card..",1
2019,"Please I can not use my ecobank due to the upgrade why this , they change my account to current instead of savings account. Please I need something to be done now they temporarily block my account and I can't transfer money to another person using the app . Why this service so dull can ecobank customer care explain this to me , am stocking here .I try possibly means the computer keep telling me to be on quee for several hours. Why this embarrassing from my bank and I can't get to bank agent",1
2019,Works perfectly. Except that I really do encounter difficulties transacting from my account to Vodafone contacts be it purchasing of airtime or sending Vodafone cash. Kudos tho',4
2019,Good,4
2019,Convenient and reliable,4
2019,Reliable and secured,5
2019,Convenient but why is the App not letting me use it,5
2019,i love ecobank very easiy to use,5
2019,Please is the mobike app 4.0 available on play store?,5
2019,Good,5
2019,Perfect banking app,5
2019,"Good app, but my statement of account always display same thing even after two weeks",2
2019,Fantastic,1
2019,This app is something else I enter my pin and they gave me a number to activate it after that I want to check my balance and it saying I should enter current pin I enter my pin and is saying is incorrect PlS this upgrade I don't understand PlS I think the old one is OK... PlS do something about it...but when an u guys when to make upgrade of something u guys should inform us so that we will be aware...,2
2019,Makes mobile banking easier,5
2019,"This app is a very slow semi-improved app, i tried reactivating my mobile account through card, but it does not work. There is no reset password function in it. Please work on this",1
2019,Exceptional,5
2019,Why change the interface if the old one works and the new one doesn't,1
2019,Good,5
2019,This App is the best and will always be Big ups Ecobank.,5
2019,It has been so amaziny!,5
2019,A great App,5
2019,"Easy to use, fast response and very reliable",5
2019,Awesome,5
2019,Excellent,5
2019,I like this app. It meets my needs,5
2019,"It would be nice but my account no. Changed for the 15 digits to something like 11 digits so am having probs sending money from my mobile money to my alternate acc no. Just fix that, thnx",3
2019,Nice,4
2019,"Always providing unsuccessful transactions, prompting to upgrade but same thing after upgrades",2
2019,"The Ecobank app, upon its initial release was by far the best mobile banking app available in Ghana. With the recent update that has taken place, considering all the extra loaded goodies, easy user interface as well as a host of even more services i just had to write this review. 5 STAR WORTHY. They are really pushing to have many services made available outside of branches. No issues just yet Ecobank. Please dont have me bite my tongue along the way. Well done Ecobank! I tip my hat to you",5
2019,"Please fix your app. I got airtime almost 2 weeks ago via the app and it still hasn't come, I've contacted the customer service and they said they will reverse transaction but still failed. It was quite a sum of money, (according to me) and I've accepted that I've lost that money, but please do better",2
2019,Simple to use,4
2019,Very good application,5
2019,I dont find any icon to click on for upgrade meanwhile I being denied access to do any transaction.The query is that i need to upgrade.,3
2019,"For sometime now i can't send money to my mobile wallet, it tells you some selected options don't work, upgrade your app, meanwhile my app has been updated, what's going on Ecobank",2
2019,Good but not great,3
2019,Good,3
2019,Good. But easily out of Service especially when You need it most,3
2019,Go back to the old ways of live chat,1
2019,"Easy to use, only problem is ,It's so difficult to login and existing profile on a new app...makes my app useless when I changed my phone .",3
2019,"When I try sending money to my mobile money account, it doesn't work. I keep getting a pop up message that reads ""we couldn't process your transaction, you should try upgrading """,1
2019,This application is a very bad app..... this app swallow my money this evening.... please return my money....or i broadcast people not to download the app.... return my money... please don't weast you time an money to download this application they will steal your money.,1
2019,"Useful app to manage my account. E.g. to pay my communications costs, giving an overvieuw of my two accounts etc.",5
2019,Great Service 👍❣️,5
2019,"Great mobile app by all standard... Ecobank, indeed the Pan African Bank...",5
2019,I like your mobile app but my only issue is when you ask us to update it yet there's no update on playstore so I always have to uninstall and install again to be able to transact. Setting up takes forever... It'll be processing request for 10 minutes,3
2019,Distinctively Different,5
2019,Please exactly what is wrong with this app... I have been trying to download but it's taking years... Checked my data connection several times but has got nothing to do with it.. Whats wrong???,1
2019,Made banking more convenient,5
2019,"Its not bad,but pls try to improve more",5
2019,Mine has not been able to open since I downloaded it on my new phone. I can't activate the app,3
2019,Can't login always saying try again later.,1
2019,Cool,5
2019,Fantastic,5
2019,Fantastic nothing more nothing less,5
2019,It's a nice Bank because I really appreciate & enjoy eco's transaction,5
2019,Ok with it,4
2019,Cool,3
2019,"Their is no any improvement in this App, other banks were configure there mobile App with fingerprint censors but ecobank remained same.",1
2019,Pls nothing to chat with the developer because he must be versed with the problem the APP POSES TO DOWNLOAD & OPEN FOR MOBILE TRANSACTIONS.IAM ECOBANK'S CUSTOMER & USUALLY FEEL BAD NOT HAVING ITS MOBILE APP DUE TO FRUSTRATIONS TO DOWNLOAD IT.TODAY AT ABOUT 3 A.M I SPENT TIME TO DOWNLOAD 36MB OF THE APP -ONLY TO DISCOVER THAT I WASTED TIME IN FUTILITY .THOUGH I HAVE UNISTALL THE APP....GOODLUCK.,1
2019,Love it,5
2019,"I couldnt enter pin, the app is telling me incorrect pin and its not reseting .... I need the app so badly",1
2019,Very had for me to login mobile app,5
2019,V good,5
2019,I can't transfer money from acobank account to my other account why??and your customer care lines ain't working,1
2019,I think that this is the best way of a man to manage his finicial income,5
2019,I can't activate app in my new device. It stops at processing your request. Many have also complained of the same problem. Please fix it.,1
2019,Best app ever,5
2019,Inwoukd always have to uninstall ans install the app before some parts of rhe app would work. CS takes forever to get back to you. Please work on the app.,1
2019,are very nice,5
2019,How do I reset my pin,5
2019,Great,5
2019,"@Ecobank, for how long will you continue to apologise to customers over the malfunctioning of your online banking app? This ugly experience with your app has been since last year. I have download ped the app, installed and reinstalled it several times and can't even activate it on my mobile device talk more using for any transaction online. Hence, i have uninstalled and deleted the app from phone. We equally encounter network problem with your ATM several times making customers always stranded.",1
2019,Nice,5
2019,Eii the app is taking forever to download. Why is that so. This is the second day.,1
2019,Perfect app,5
2019,My app isn't opening anymore after upgrading it😠,1
2019,Good,5
2019,f.,3
2019,Very good and faster,5
2019,It's actually very seamless and works beautifully.,5
2019,Very good and friendly.,4
2019,Very good,3
2019,Wonderful!,5
2019,Perfect,5
2019,Why is this app crashing? It loads but crashes on use! Please fix,2
2019,Very bad app. I don't know what happen i can't login through the app and i was told to contact live chat but all the info i got from Rafiki is not helpful,1
2019,Good,5
2019,Excellent,5
2019,"Pleaseeee Ecobank, why can't I activate my mobile app, I have installed the app, it requires me to fill out a form, to input my country is now the biggest problem of my life, pls help me..... OGUNTUYI Adewale",1
2019,It does everything it says it does and I love this app,5
2019,Low performance,1
2019,Good,3
2019,The best ever,5
2019,nice,5
2019,Great,4
2019,Excellent,5
2019,Very nice,5
2019,Excellent,5
2019,Simply the best,5
2019,Doesn't open the app,1
2019,Nice one,5
2019,Good application,5
2019,Excellent,5
2019,"Very nice app, I just check balance online wherever I am. I really love it.",5
2019,good,5
2019,Great,5
2019,Can i open an account and how,5
2019,Good but too many break downs of the App create inconvenience.,5
2019,It's worth installing,5
2019,"Very cool app, I like that fact that they are matching up to trends in this technological age. I love Ecobank and rely on them mostly. The only problem I have with the app is that I keep on getting issues with my INTERBANK TRANSFERS, it mostly has the funds I transfer revert back into my account and I have to keep on calling their customer care to solve this issue and that usually takes weeks. Plus the customer care representatives too are not friendly. I just hope they see this feedback",3
2019,Never works well for me.,2
2019,this app is very good paaa 💝💝💝💝,5
2019,Service is very slow,2
2019,Good app,5
2019,Bad app,5
2019,"Its so annoying that i cant access my mini statement of account, transaction processing time takes like forever... Please do better",1
2019,Nice experience with Ecobank mobile Banking,4
2019,Fantastic,5
2019,Nice,5
2019,"Nice upgrade. The functions work seamlessly ok. The only issue is, i only access the app via Playstore (the icon doesn't appear on my screen)",4
2019,Why dont thiss app have kb betting on it,2
2019,Nice,5
2019,Keeps on 'processing your request' at startup,1
2019,I downloaded this app but it takes forever to open. Twice now. I am unable to open it; the loading page stays on forever.,1
2019,Network issue on weekends,4
2019,Nice,5
2019,Very good,5
2019,I only noticed that the transction is not showing always when want to access.,5
2019,Good banking,5
2019,Nice but it needs updating,5
2019,Very very secured and reliable,5
2019,Very good app but sending money & buying airtime to airtel_Tigo numbers doesn't go through,4
2019,Not bad but slow,1
2019,"Dnt ave a gud experience concerning dis app, its annoying, ave never bin able to transfer funds, be it morning, afternoon, Night, even mid nite, haba, dis is nt fair, the only tin ave done on d app is to buy airtime, plsssssss, do sometin abt dis app.",1
2019,Mavellours APP,5
2019,Is very good and important,4
2019,Nice,5
2019,Download is difficult,1
2019,Your app has refused to select country. Pls what's the solution,1
2019,excellent,5
2019,"For over a month now i could not log in , to engage my mobile banking. Eco bank you are moving from bad to worse..",1
2019,Nice app,5
2019,"I have created an account on Ecobank website for my personal Savings Account it works for 3 days after that it goes to invalid user and password, i just wondered how it possible, i have been connecting to online chat shared them screenshot but I didn't get any solution assistance from Online chat, My experience was very bad and wondered.",1
2019,Help me,5
2019,GreAT app,5
2019,Does not work,1
2019,Great,5
2019,Excellent App,4
2019,Nice appp,5
2019,I keep putting my pin but it tells me wrong pin And blocks me,2
2019,Thank you ecobank... I love this app it has saved me a lot... I love you my ecobank,5
2019,Good,5
2019,I can't even activate it on my device. Keeps rolling endlessly. Pls help out.,1
2019,Easy to use but can't send money to my Mobile money wallet.,4
2019,Still hoping I can register. App doesn't accept my data,1
2019,FAILING TO UPLOAD,1
2019,Very useful. Performs all the expected functions,5
2019,Goo🤓🤗🤗,5
2019,Perfect,4
2019,It is too slow,2
2019,It doesn't work at all,1
2019,Nice,5
2019,Very comfortable,5
2019,I can't manually apdate the application at play store,3
2019,Apps service is not good . Many time i send request for my account statement. But not getting the account Statement.,1
2019,Good,5
2019,Exceptional...make life so simple.,5
2019,Good,4
2019,So good to me,5
2019,"Good apps. but, too slow sometime.",4
2019,Its superb,5
2019,"This app does not provide a complete statement of account, i made a request for my statement of account and i got an incomplete statement, i even went ahead to send a mail to the bank but got no response.",3
2019,"J'essaye de me connecter depuis mais quand je mets mon numéro, un message en espagnol apparaît pourtant la langue sélectionnée est française, je crois que le message me demande de redéfinir un nouveau mot de passe , donc quand je sélectionne oui , on me demande de d'abord insérer le code pin temporaire reçu mais le problème c'est que je ne reçois aucun code temporaire",1
2019,Cute,5
2019,I would like to register immediately please.,5
2019,"Trying to see if there is a provision for minus rating, it is getting more difficult!",1
2019,Awesome,4
2019,Nice,5
2019,Great,5
2019,Good,5
2019,Very comfortable,5
2019,"The app just can't open,its been asking me to wait for over 2 hrs now and its just processing, don't know what's wrong",1
2019,Please I've not been able to activate the app... It just stops at PROCESSING YOUR REQUEST... Can i get any help,1
2019,Great keep it up there is always a room for development,4
2019,This app is very poor to even activat my account is a talk of war i regert even dowloand this app,1
2019,It cant be activated,3
2019,Good,5
2019,Outstanding,5
2019,"One word? - Terrible! ""Processing your request"" never comes to an end. Just got the app installed and I can't even open it. How frustrating that can be! I'm done banking already!",1
2019,Excellent work,5
2019,Can't even use the mobile app,1
2019,Why is it taking time to download,1
2019,Do not know yet,5
2019,Y does eco bnk not offer payday loan to its customers like oder bnks,1
2019,Cool,4
2019,Excellent,5
2019,I am always finding it difficult using this application.,5
2019,It's been easy to use.,5
2019,Very important,5
2019,Excellent app,5
2019,Apply,5
2019,How can I make transfer of money from my account.,5
2019,The best,5
2019,I still can't open the app. I have installed and uninstalled many times. So I'm not able to use the app,1
2019,Excellent,5
2019,Lovely,5
2019,Wonderful,4
2019,Good,5
2019,Mine is misbehaving at the moment... trying to activate but it's not working,2
2019,Was a very dissapointing experience. I had waited for my six digit pin and it was never sent to me. Very poor response.,1
2019,Very good apps.,4
2019,To activate this app doesn't work for me. It says its sending activation code that never comes. I've uninstalled and reinstall again and again to have same fault. I'm giving up on this app already,1
2019,Cool app,5
2019,I have to uninstall and reinstall everytime I try to use it and the is network is bad. I am not usually able to use it for that period until I reinstall it even when the network is restored. Please work on this because gets frustrating when you need to make immediate cash transfers,1
2019,Great,5
2019,Downloaded this and have since been waiting for my OTP to set up my new pin,1
2019,"The app hooks at ""processing request"" and doesn't load further",1
2019,Good,5
2019,"Ooooooooh,Ecobank, The pan African bank.",5
2019,Not able to activate for 4 months now,2
2019,USELESS app after installation nd keying my details yet wont open still demands one pin I dont even know,1
2019,"This app is all about hell.... Transferred money to my xpress account.. But haven't getting any alert, and the money hasn't been credited back.... Pls u guys should do something about this.. Am begging",1
2019,Ecobank Ghana why do you create an app for users to have access to easy transactions only for them to go to a branch to create a new pin... 🤔The app can't can't help us..,1
2019,The App is good though some bank's names like ONE FINANCE BANK etc are not seen on the bank list if one wants to transfer money to other banks and some times it takes too long before the app opens this should be worked on,3
2019,Perfect,5
2019,Bed network always,2
2019,Very nice and helpeful,5
2019,No OTP is received after all effort wasted in registering for express account.,2
2019,Awesome,5
2019,Good,5
2019,I really like this app is very fast and convenient,5
2019,very poor app... i can't login to my account... most transaction shows error but at the end of the day i get debited multiple times.,2
2019,Fantastic,5
2019,App that debits you without delivering money to the other party. Ecobank is the worst bank i have ever made use of,1
2019,Lovely,5
2019,Secured,5
2019,This app is not working for the past 8months i have been installing and uninstalling it because it keep saying PROCESSING. And will never finish processing. This app still doesnt work,1
2019,Great,5
2019,"I'm not able to use the mobile money service on the up, it's always unsuccessful.",4
2019,Fast,3
2019,Wonderful,5
2019,Nice,5
2019,Very difficult to download and stays longer that required prompting up but alas.,3
2019,Excellent App,4
2019,OK,3
2019,delayed,1
2019,Great App,5
2019,Good,5
2019,Exeptional,4
2019,I think allowing top up of account with airteltigo money will have made me rate it a five star 😏,4
2019,Is very interesting and good.,5
2019,Tried to register for an express account. I didn't receive the OTP[one time password] to proceed. I'm stuck now!!!,1
2019,"There is need to include internet banking Tab on this App for seamless banking transactions. Aside that, any other functionality works fine.",5
2019,"Very nice,very accesible beatiful works very well.I recomend for everyone",1
2019,Its wonderful to have Ecobank mobile banking. Its stress free,1
2019,Good app i like it,5
2019,Banking made easy,5
2019,This app is ever processing. It can process a transaction for years. I unisntalled so that i can reinstall and see whether it will work but it has failed.,2
2019,Good,5
2019,App for easy banking,5
2019,"Fair , we should be able to generate receipt from the app,just like some other banks.",3
2019,A very good component to work with,3
2019,"Hi am just using this opportunity to ask you a question!? Hummm is ti possible for to receive money from America to where am living (ivory coast) is it possible. I've just install the, and i also wanna test this app and how it works!??. Thanks",5
2019,Excellent,4
2019,Good and faster for everyone,5
2019,The banking app is okay but would appreciate a more detailed receipt at the end of the transaction showing both the sender and beneficiary's name and which can be sent via WhatsApp/email or even the option of downloading the receipt to the phone for future reference.,4
2019,Awesome!,5
2019,Nice and dependable app anyday.,4
2019,The app needs a total review because it doesn't work as expected. Unsuccessful transactions or transfers are not revised immediately and when you call customer service they will just be wasting your airtime playing continuous music. This is very very embarrassing to customers. I don't recommend the app for any reason. It is bad. I mean what is bad is bad.,1
2019,Good,5
2019,Easy to use and it make business move smooth,5
2019,Good but can be difficult to activate,5
2019,this app is not working in my phone. I deleted it now am trying do installed another one but is not going,1
2019,"I have installed it but to register it with my bank details is the issue, so please help",5
2019,This app is fairly stable now but needs to be updated. Some Banks are not listed yet. I can't view my bank balance and transaction records on one of my accounts as the app shuts down once I tap on the account.,3
2019,Good,5
2019,Love it.,4
2019,VERY-VERY NICE.,5
2019,💯,5
2019,Excellent,5
2019,Good,5
2019,"I hate this app. It couldn't identify my card and when it eventually did, it was reading empty. I'm getting frustrated.",1
2019,Pls what is happening when I want to choose a country it is just loading for hours its boring,1
2019,Nice app,4
2019,"this is the most useless app ever developed by a developer. try to activate the useless app and get the OSD of ""please wait"" for eternity. this experience isn't my first one. did the same thing when I installed it sometime ago on my Samsung s8. now installed on another device and same issue. Why is Ecobank synonymous to ""stress""? please, how can I take back my 1 star rating I gave this App? Other banks don't make you go through this stress. I don't like Ecobank a bit.",1
2019,Good,5
2019,Good,5
2019,Very good,5
2019,Excellent ecobank mobile 📱 app,5
2019,This is so sad. I can't even activate my mobile banking for the first time... It keeps telling me something went wrong. Very disappointed,1
2019,Its easy to operate,5
2019,Can the next upgrade come with a feature to download receipt??? Other banks are alredy doing that at the moment.,3
2019,The best. Love it,5
2019,"Its nice,",5
2019,Its agood banking app i have ever seen....and its safer than u think,5
2019,Great,5
2019,"This app is terrible. Slow and bulky. Always giving me issues when ever I want to transfer, and end up sending cash twice. Every time!!!!! It's irritating. Can't even check my balance anymore, it just closes itself. What's this? Can't rely on it for emergencies....",1
2019,Good,5
2019,Good,5
2019,Horrible. I can't even check my account statement. Used to be better,1
2019,Ikenna. Madu,5
2019,Its so poor that you cant even get your bank statement online any more,1
2019,Is was hell.,1
2019,It was great and peacefull,5
2019,Good app,5
2019,Is my bank i love it,4
2019,was very bad and slow ☹️☹️,1
2019,Reliable,3
2019,It's easy to use,5
2019,I cannot enter beneficiary name is noy selecting and am not happy for that,1
2019,Very useful But slow to download,5
2019,Great,5
2019,Very convenient app for making transactions,5
2019,This app was awesome until recently. Now I can't make a transfer but it can receive one. Very fustrating,2
2019,Can't activate,1
2019,An efficient and effective app...,5
2019,I cant login into my ecobank app using my Samsung tablet,1
2019,Unable to activate the app I don't understand this kind app,1
2019,Worst app so far,1
2019,Good and smooth app. 28/09/2019 Please revisit the app. It will pay but stil be reading and at the end you must switch out. This is a shortcoming.,5
2019,"The app is a lot better now. Where u have issues, just check in case you need to update.",4
2019,Very good,5
2019,Okay,5
2019,Takes to long before transaction,2
2019,Just decent,3
2019,It's not choosing country in my phone,1
2019,Why does your app spend more than an hour saying processing your request please wait when trying to log in. It's really frustrating. Please can you work on this problem.,1
2019,Very nice and beautiful,5
2019,Very nice,5
2019,I'm not understanding this new app policies or whatever. Initially i know what i redraw separately from ATM charges but now everything doesn't seem to add up to me. Why now deduct me of a withredrawal i made far back in june now in September? Its better you charge me both preferably in the same day than to be creating confusion.deduct charges on same day than doing them whenever you wish and like please. if nothing seem to change then I'll have to discontinue this journey with you guys.,1
2019,"Am just Tired with Ecobank,",1
2019,I do not think any financial company can overtake you Keep on with the good work and let us help build a better Africa.,5
2019,Rubbish,1
2019,I can't register. Tried for over 2 months now.,1
2019,Very nice,5
2019,Ok,5
2019,Very good,5
2019,"Good ,its okay",5
2019,"I couldn't even activate the app. The activation code was not sent to me, my experience with this app is very sad. Totally unsatisfactory.",1
2019,It's the best,5
2019,Nice,3
2019,Not bad,3
2019,QUITE INTRESTIÑG,5
2019,Execllent. App,5
2019,We need more explanation on this application,5
2019,good,5
2019,Good application for mobile banking,5
2019,Good,5
2019,Is it posible for me to receive through outside my country ..please . Whst i mean is that can i receive from outside ghana with my online ecobank account,1
2019,Awesome,5
2019,Excellent in functioning.,5
2019,Mobile money platform is trash,3
2019,Evay nice,5
2019,Too slow,1
2019,nice app to use,1
2019,The app is not working on phone. It hangs,1
2019,"This app is very annoying I have been trying to activate this app for about three years now, all they keep telling me is that my profile is block pls this very upsetting .",1
2019,Keeps glitching,1
2019,Enjoyable,5
2019,"This app was designed to steal from us . when you make a transaction using it and it fails , hahahahhahah it will take 4 days for you to get a refund , so i advice you use it with caution, If you have a friend , family member or wife , son , daughter on the sick bed, and your only option falls at using this app to send money for treatment , You might be doomed !!! I advice you not to use this app for emergency purposes. It will fail you , shame you , destroy you and mess you up.",1
2019,Winner 8l8,4
2019,"I have been trying to open d app, but is not working out. What a useless app",1
2019,Good,4
2019,Good,5
2019,Nice one,5
2019,Best help in app Good to send familly help,5
2019,Not doing bad,5
2019,"I really do not understand the app upgrade. Everything is moving from bad to worse. Programmers, your competitors are building apps that are easy to use. The former version took forever to load, this 3.4.6 is just worse, saying 'processing your request' since how many years now? I mean, it is very frustrating and does not even deserve any star. Please build apps with customers in mind, the app is meant for customers' use not the other way round.",1
2019,The experience is very bad ..... i can't log in to my account ...have tried several time i even uninstall and reinstall it again but still desame thing,1
2019,"This app no longer work after the last system update, Ecobank your performance as a bank is declining as you get bigger, it's a shame that after all this bad reviews the problem still exist. Stop giving apologies and solve the problem please.",1
2019,This is the worst app...like it takes so long to process your request...it was so useless that i cant even do transaction i had to uninstall it,1
2019,Very poor,1
2019,Awesome,5
2019,Very good,3
2019,Awesome,4
2019,Always failing.,2
2019,Having tried to download the app for the past week n this has not been successful. What to I have to do. I have good network n enough data for a successful download but.,1
2019,This app is giving me problems. Like why can't I transfer money from my mobile money wallet to my account? I can't even check my bank statements... it says invalid account number..... of course you might tell me to visit your nearest branch..... that's what you always say. You don't fix problems,1
2019,great,5
2019,"App is splendid, tranxactns are very fast,really appreciate it,no challenges for now,transactn reversals ar done witout contacting customer care, nice!am very impressed...",4
2019,Awesome application. I could make transactions between accounts within the bank and outside too. Last time I sent money to Cameroun. The bank took only 1% for transfert fee. Far better than Money Gram and Express Union. However I cannot buy airtime from the application. Airtime feature will be very helpful. But I don't blame them for that. It is the beginning. Great job!,5
2019,Why can't they provide a space for forgotten password? Attempt and failed and they will not give you another chance again,1
2019,Perfect,5
2019,most of the time when you transfer money the system tells you that something went wrong but it's gone so if you try again then you send it twice,2
2019,Good,5
2019,"Excellent app,all banking and other essential services like buying airtime and paying utilities available",5
2019,I like it,4
2019,Ok,5
2019,"Am unable to activate my app on my Samsung A30 ,the feedback I get is internal system error",1
2019,Very good,5
2019,"It is fanatastic, makes my transactions easy. It is fast.",5
2019,Wonderful easy to usr,5
2019,Good,5
2019,very slow,1
2019,Every time i maoe transactions i alwqys get debited but the other end wont receive an alert i have lost money doing transactions on this app its very annoying even as i speak i made a transaction of 1k airtime yet no alert nothing smh,1
2019,Need more update,3
2019,Best app ever,5
2019,"Unable to login. Kindly review your login algorithm and fix this issue. The app boots up properly but when I want to login and check my account or transfer fund, it never worked. I guess your backend is not communicating properly with your frontend. Review your code and update asap.",2
2019,Very convenient,5
2019,"YOU ARE INCAPACITATED!!! I go with Dance Mechanic. Ur app is not just bad, it is the worst I've ever met. I ran away from it for over a year. I came back to retry it, yet , the same. After wasting a good precious of our time, you then direct us to ur branch offices to fix issues. What is the essence of using ur app if it can't solve issues online. My other bank is very, very effective both online & at offices. I don't know Google office; and they solve all issues online. You are incapacitated!!!",1
2019,The app is really bad I can't sign in using my atm card.... Have been struggling with it for the past days now.. Even I went to the bank to Lodge same complain but it's a pity they can't solve it.,5
2019,Satisfactory,5
2019,Easy when banking 👑,3
2019,Great work 😍,5
2019,Very bad,1
2019,"One of the worst apps I have ever downloaded, after requesting for permission it keeps processing like till forever, gosh",1
2019,I've been trying to make transfer but it has not opened.,2
2019,Having problems of opening the downloaded App,1
2019,Too bad. The app has just not been working well for me for months now. Not sure if it is really confirmed that it nolonger works well for Nokia 6...,1
2019,"This app is messed up.... I forgot my password due to some issues,after few trials my profile got locked and when a pop up comes say if I want to activate ""yes or no"" if I click on yes it won't display anything.. why? Fix IT!!",1
2019,Great but keep on improving.,3
2019,Excellent,5
2019,This app is annoying. I tried captivating my phone but it keep saying my profile is dormant and I should the live chat but they couldn't do anything like they've not had this situation before,1
2019,Very efficient,5
2019,no access to down load app,1
2019,Very good,5
2019,Terrible... can't sign on,1
2019,This one is for my on us,5
2019,Good,5
2019,Best Mobile banking,5
2019,"This app is now a trush. Difficult to log in, u cant do local interbank transfers and now very slow. Transfers dont go thru and u have to go through hell before the money is rebcredited to ur account.",1
2019,Good,3
2019,update,5
2019,Very convenient,5
2019,The worst bank app that i've seen so far,1
2019,The app is not working past the part where it keeps processing my request,1
2019,Is good to be with,2
2019,I cant get access to the main menu to activate it.,2
2019,Good one indeed,5
2019,Not bad thanks,5
2019,Is vey good and easy to use,5
2019,Very helpful Had my very first bank account without going to the bank,5
2019,I love this app!!! its superb and convenient,5
2019,I rate this app 1 is not install at all; i went to d bank to complain nothing done; i waste my data and energy; if nothing done to it; i will drop it and looking for another app period,1
2019,Is very poor and slow,1
2019,Mix,5
2019,Excellent,5
2019,Nice,5
2019,Best,5
2019,The app has a very limited functionality and the general user interface is too old skool.... It's as if ecobank didn't move an inch from where defunct oceanic bank left it..... Very uninspiring,1
2019,RESERVED,1
2019,Cool,5
2019,Good,5
2019,Awesome app,5
2019,"Its just weird, can't make any transactions Its slow. Just terrible",1
2019,Downloaded this app for the first time and it keeps saying processing for over an hour now. Don't know what the problem might be. Please work on it again.,1
2019,So sweet,5
2019,"This app is so messed up....why asking for password at every step..lost my phone for sometime now,got a new one and wanted to reactivate my account..i just keep seeing input password,input password and i keep pressing my password, its not as if its saying incorrect password....whats wrong, need help.",1
2019,"This app is complete trash, downloaded the app thinking it will be of good but I was so wrong. Keeps processing request forever and it really sucks af",1
2019,"This app is really bad. For some reason there's still no way to sign in on a new device. Why not just use a username and password like the rest of the world. Once you activate on a device, you can't sign in or activate on another device. Really poor design.",1
2019,Very encouraging and simple,5
2019,I opened my account and I forgo my password and i chart you to reset it for me but still seeing nothing and no reply why fake app,1
2019,Nice,5
2019,"This new(3.4.2) version is just too bad. it does not work at all. it will tell you ""processing your request....please wait"" and that will take forever. Developers, please your urgent attention is needed. Update: I have to give the app an updated 5 star because it now works very well with my Android 9 phone.",5
2019,My number one is the best bank app ever,5
2019,Cool,5
2019,Keeps loading trash app,1
2019,Not responding most times,2
2019,Good,5
2019,exceptional,5
2019,I have used this app on my Samsung galaxy S3 neo before but its been over a year since it stopped working. It keeps loading forever. I have reinstalled it several times but no improvement. Whats the issue?,1
2019,Ecobank what is wrong really? my account was credited this morning and its not showing in my balance...both on the message sent to me via my sms and on my email...please whats the problem?,1
2019,"this application is really annoying, I downloaded it but haven't been able to set it up I had to uninstall it again",1
2019,The old apps Is not working,4
2019,I downloaded the ecobank mobile app but during the registering the first one country could not be able to open why,2
2019,Fantastic app thank you,5
2019,The fields are not responding to input characters,5
2019,Fantastic,5
2019,Very good,5
2019,Pls i have been trying to use dis app to transfer for the past one month now but its not working. What is d problem?,1
2019,"It was all good then it suddenly stopped functional with an annoying note. ""We're refreshing your account"" Since then it's useless...",1
2019,I like this its the most experiance app i've ever checked on,5
2019,Good but i can't login my new green Ecobank card for my sev account.,5
2019,Its very Wonderful using this app.,5
2019,"After logging in, it keeps showing anonymous, when i make a transfer its still annonymous . Pls assist.",3
2019,Perfect,5
2019,"Sick and tired of this app. Always telling me my pin is wrong, after i've used same pin to transfered fund and saved the transactions.",1
2019,"I didn't understand,what is going on,anytime if I downloaded the application.is telling me please wait, the will not allowed me to create account,why?",1
2019,💯,5
2019,Too slow,5
2019,Lovely app,5
2019,please,5
2019,"My transaction keeps showing processing for request, & u cant go back or close d app, it can keep processing for d entire day. So frustrating. U can't even see ur account balance",1
2019,very good,5
2019,This app sucks imagine its been telling me processing you request for the past two hours after reinstalling it again i hate it do something about it i need to transfer to someone before the fay ends,1
2019,Good,5
2019,Good,5
2019,The app has been saying processing requests since for like an hour now. Very annoying,1
2019,"I can't credit my bet9ja account through this ecobank, why? There is no option for that.!",1
2019,I need to check my bvn cnt check online because am not in the country,3
2019,great app to carry out banking services and transactions,4
2019,Excellent,4
2019,For a long time money in cannot leave malawi by app... Its about 3 months or even 5 now... Then the money is deducted from senders account but doesnt reach receivers... If it does thats after like 2to5 days... Frustrating when you have an emergency and you are told its instant,2
2019,Very terrible app to use,1
2019,I'm not even able to Activate it since I downloaded it though my data is on and all my other apps are functioning well. It’s just terrible.,1
2019,Hard to download .,4
2019,"I downloaded this app but can't activate it. To complete the fields is a problem. The would just spin while asking one to wait,just to fill in the country. I tried it in my tablet, the same problem. Pls fix your app,its too sluggish.",2
2019,The app is a very great releaf to banking stress in Nigeria,4
2019,Super app,5
2019,Works mostly Ok. But login and authentication processes is excessive. Would be great to have this app work with fingerprint authentication.,4
2019,Excellent,5
2019,Faster,5
2019,Horrible just absolutely horrible. First I try to link my card and then nothing. I have been to the branch office twice now still nothing.,1
2019,very useless app,1
2019,Awesome,5
2019,"This app is a disappointment to Ecobank. The app does not support setting up account when registered account with for example Swedish phone number +46 or many other countries. The App is quite selective of countries phone numbers to support. Why is there a support for France and not Norway, Sweden Denmark etc when you have customers in those countries.",1
2019,Good,5
2019,My app is not working. I have been trying to get my account but it's been unsuccessful.,2
2019,Jst ok,4
2019,Fantastic for any type of transaction,4
2019,Good,5
2019,Good,5
2019,Want this version open faster,5
2019,It hangs often and for a long time at a time e. g for a day or two even network is okay.,3
2019,I am very happy to see the upgrade from the ecobank mobile app,5
2019,Good but slow,4
2019,EB Mobile Bank........ BEST👍✌👊,5
2019,doesn't download on time,2
2019,Good,5
2019,u guys ve to improve ur app its a waste of time using it cos it always disapoint,1
2019,the problem I'm having here'is that i can't send money into my account in this Xpress banking it's cool I've my account number then why i can't transfer money into?? give me reply quickly,1
2019,very useful,5
2019,"The app messed me up when I tried to access the Express Cash service when stranded in town. I generated a token only for the ATM to indicate that the token had been used. It took 4 days to get that deduction reversed. Later I used the app to send money via mobile money for an important timebound transaction. After the deduction the recipient never got the money, embarrassing me greatly since I had sent a screenshot of the transaction. I won't recommend this app especially in an emergency.",1
2019,best,5
2019,intalled the app and u guys dont want to send me activation code why.....so how am i going to use the app,3
2019,I cant write a message when chating with your online agent pls fix it,1
2019,"Since i up loaded this Ecobank Mobile app,i have not been able to use it.I'm so disappointed.",1
2019,It is not working fast,5
2019,It used to be very good then they change our account numbers claiming it was for security reasons since then everything is worse Transferring Money From Momo to account issue From Account to momo issue Buying airtime with Bank account issue. Transferring Money from your Account to Another Account (Local Bank) issue. If I have to resort to the helpline to fix one issue or the other anytime I use the App then What's the point. I am really disappointed 😢.,1
2019,excellent,5
2019,"This app is completely useless to me, I can't even check my account balance not to talk of transfer.. It's so annoying. It does not even deserve a one star.",1
2019,good better best,5
2019,it not coming up processing request for over an hour,2
2019,its smooth,5
2019,you guys should improve this app. whats up with all the waiting?????? its too slow and so unconvince!!!!,1
2019,"A very stressful app & with very limited ecobank branches across Africa, just makes life difficult. An app fails to transact, when I try contacting the live chat also sucks. Am a traveller & cant help to say how many times I have been inconvenienced with this app. I hate it & they need to fix this quickly or else am switching my U$D bank account anytime. Ecobank is making me a slave of my own money nonsense!",1
2019,if its possible I wouldn't have given it a single star🙄🙄🙄🙄 worst app ever,1
2019,"I downloaded this app before now,but afer installing,it just couldnt work it didnt do anything it was just there am really not impressed",1
2019,Great banking app,5
2019,Very poor.,1
2019,this app is so great,5
2019,What is the use of this mobile App if you cannot log in via online banking details when your ATM/debit card is expired in you are in a foriegn land: You cannot do anything until you are back on home soil. I caanot transact business via online banking because the wesite is messed at the final stage of your self remittance you get the message invalid Account number. Mobile requires only ATM card to activate; Ecobank where is your foresight. I am currently stranded in Ghana and cannot pay my bills.,1
2019,tranfer to other local banks is impossible and why has the mobile money feature been deactivated? better improve your services because you are lagging behind,1
2019,bad.... very bad,1
2019,"I downloaded your app, and i was try to use it on mobile phone, later they said I should visit my bank, i visited there, when i got there they said i go to another eco bank, when i got there they said should go back again to my bank, pls i don't understand.",5
2019,you are good to go,5
2019,very poor,1
2019,Excellent,5
2019,good!,5
2019,why is it in french,5
2019,My bank my Joy,5
2019,"this app refuse to open, been trying to make use of this app since please fix it.",2
2019,good app but still need a bit of work,4
2019,I dont understand Enter the amount charge to your card,1
2019,Ulsf,2
2019,transaction date not correct,1
2019,nice,5
2019,I have sent money from my mobile money account into my ecobank account. it's been more than 8 hours now I haven't received the money in my ecobank account.,1
2019,poor networks always,1
2019,needs improvement not reliable,3
2019,"I wasn't able to set it up, always requesting for one time pin sent to me, when they never sent me any code, I'm regretting why I opened Eco account",1
2019,Very handy and saves great deal of financial trxn time.,5
2019,sactisfying,3
2019,good,5
2019,great app works better than the previous version,5
2019,dey keep telling me to put a code but i dont know where the code is being sent to,1
2019,why can't I download this app,5
2019,"Excellent app, slow, needs to be faster",3
2019,Good but sometimes poor,3
2019,"very stupid app,, it shows that my pin is wrong. can you imagin.. i for give am sero star if it is allow",1
2019,excellent experience,4
2019,can't activate it on my phone what could be the problem?,1
2019,it for real no froud,5
2019,this application is not not working at all,1
2019,"its a good app, i recently understood that the problem was with the version of the phone and not the app. It works perfectly n thanks to the management.",4
2019,"ဈ ဩဣဍ ဒ, ဗဌဩရ,ဌ ဪ,?$$'_$ဣ ¢©ဣဣမဘဩဩ[",1
2019,ecobank is total mess. if you hope on it in time of emergency you're as dead as a corpse. The app sucks! crashes 24/7! what's the essence of downloading an app that i can't use to perform transaction?? what a dead bank with dead app and dead workers?😠 ecobank should be banned forever and ever in the financial institution! trying to perform transaction it's not working.,1
2019,Perfect,5
2019,great,5
2019,really good I love it,4
2019,it is helpful,4
2019,Rectified already!. Much better and ready to go. Thank you,4
2019,relaible and convenient i like,5
2019,👌,5
2019,I want to unlock my profile,5
2019,very efficient,4
2019,great,5
2019,"This is the worst banking app i have ever seen,it sucks so bad!! i just wasted my time and data downloading and installing an app that won't get past the ""processing your request"" page for it to work!! its pretty bad",1
2019,"Not functional, wasted mb several times re installing and update. The bank needs to understand customer service and quality.",1
2019,very useful and effective,5
2019,I would have given u a 5 star but the time of someone's transaction doesnt show on the app unlike other bank apps.. Only the date and of transactions are shown.. And 25.5k naira was debited from my account which i heard no idea abt... U guya should try to be inputing the time of every ttansactions someone makes with the app.. Thanks...,3
2019,nice,5
2019,Doesn't work on Android Q,1
2019,wonderful,4
2019,"Very easy to use, lovely interface and takes low space from my phone. I love it!",5
2019,nice,5
2019,i like it,5
2019,Very boring app.. I can't even log In.. Yet I've done everything that the app says,5
2019,Ecobank is the bank. Please improve more on your technology.,5
2019,very dependable service from Ecobank,5
2019,"U guys embrassed me on the 28th of July. Tried to transfer money to someone, after putting all the necessary things, u guys refused to show the beneficiary. Tried it many times to no avail and people around start seeing it as if i want to show off with an empty account. Ecobank why the embrassement????",1
2019,"this app is so crazy,slower than an ant.",1
2019,"app doesn't open, very frustrating",1
2019,Good,5
2019,"I love it, it's convenient, it makes my transaction so easy.",5
2019,slow,3
2019,excellent,5
2019,Very poor app and poor banking,1
2019,This update is not helping us the costumers please update the app ...,1
2019,"am unable to install the app, Wat is happening",5
2019,the most useless mobile app i have ever seen.,1
2019,"please have not been able to use my account since morning.. WHAT IS GOING ON, what kind of useless bank is this",1
2019,is very good,5
2019,Very useful,4
2019,this app works for me.. but there should be an option where i can send #cash from mobile wallet to ecobank xpress without using the #ussd because this #ussd works badly for me...,3
2019,Can't even activate the app its processing for ages.what the f*#@ is this.um totally dissapoited.the worst app ever.l will give you 1 star,1
2019,How on these earth will i download your bank app and unable to fulfil is mission? For quite some months now I can't access my transactions!,1
2019,"I tried to link my atm card to the application for the past 2 days to no avail. It doesn't work at all . I used to say ""Something went wront or your request cannot be processed but now nothing shows. it's really disappointing for a bank that's calls itself the African to have this kind of issues. You need to improve your services or you run the risk of losing your customer.",3
2019,"The App was good before, but now Sending Money is a problem, you have to try like 10times before it will be successful, or wait for the App to calm itself then you transact, but Instant Transfer is a Problem, Pls fix it",3
2019,"I purchased airtime via the app to my mobile number, I was debited but never given the credit, I was told by their customer care it will take 24hours to do a reversal ,its been 5 days now, and the lady on the live chat wasn't even helpful, ended the chat before I could tell her what other issues I had.",1
2019,complete waste of time,1
2019,This app does not give room to log in to two different ecobank account (my experience though). work on it please,2
2019,Flawless App,5
2019,Perfect,5
2019,Complete waste of time.,1
2019,Bad network,5
2019,App closes whenever I attempt to get a transaction history,1
2019,the app keeps closing whenever i tried to check my bank statement,3
2019,is not working,5
2019,"Your app sucks and it's very unreliable. You guys are just taking comments from users without any action. This mess has been going on for more than seven months and nothing has been done. It has always been headache and worries when it comes to fund transfer. Guys, you need to learn the technology that works for GTB mobile app or something better and deploy same to better improve your customer's experience.",1
2019,it is not available,2
2019,"i dont know how people can rate app like this 5 star...it doesnt deserve a star, the bank in general is not customer friendly, always having bad network...terms and condition is not even opening",1
2019,five stars for me... best bank app for me so far . A lot better than other bank apps I've used,5
2019,was nice,1
2019,"I've read most of the reviews here and everyone is practically saying the same thing, yet you guys don't even want to improve on it. I successfully configured mine and was using it for while until recently it stopped opening. I'm uninstalling it and moving all my funds out. Your banking service is worse than osusu.",1
2019,fr almost 2yrs nw....i cant download ths app.went to d bank in 3states...yet they cant do anything...claiming its netwok***mba to ecobank....nt sure&somehw undependable in their services.pls imp rove,1
2019,"pretty sucks. Sometimes it would be the best, but mostly, its full of bugs and frustrations",1
2019,The app is really easy to use,5
2019,this app is only good for checking your balance. mske a mistake and buy airtime and risk your money getting lost without a reversal... and they'll ask you to contact your network... so responsible.,1
2019,"Generally a pretty good app but I don't see why you need to visit the bank in person to have an account included on the app, totally inconvinient and doesn't make sense. New users are able to add an account without having to go to the bank. You are given a code which you subsequently use. Why is adding a second account any different?",3
2019,Works very effective for me,4
2019,This app is useless. You can't even bypass the first page to make any transactions.,1
2019,Other bank apps has added finger print as a security option to make their mobile bank app more secured. I will give you five stars if you add this feature.,3
2019,good,4
2019,inetersting,5
2019,please go to a bank like Access bank to give you a better App. not this rubbish,1
2019,"it really great and i love it,thank you so much",4
2019,the best app ever but why cant i send money from my phone to my bank account,5
2019,This app is a mess. I've done 2 transactions but none has been successful meanwhile I've been debited twice. If u developed to steal from clients then shame on u.,1
2019,i have tried but it isn't responding,5
2019,great,5
2019,"So archaic. My password never functioned and have been complaining for more than a year today but they don't care. Now not able to access account, they locked it claiming it is inactive. what a pity!!",1
2019,good!,5
2019,none functioning app. kindly scrap,1
2019,This bank app is very annoying and slow. Pls it's frustrating when customers have to do a single transfer for 10mins... Too slow....,1
2019,horrible,1
2019,"have been trying to install this app, but is not",1
2019,veru good,5
2019,exceptional,5
2019,its very easy in the banking system,5
2019,"i have appreciated the app, its works well and highly secured thanks ecobank",5
2019,This app is annoying me already. After downloading its telling me Request procession for over 48 hours.,1
2019,good app,5
2019,fantastic,3
2019,"Takes forever to 'process your request'. Had to uninstall as I had no use for an app that never gets pass the request processing stage. Amidst the several complaints, I would have thought the developers would have fixed this but this app was updated as far back as April. I would have rated worse than one if there was ever that option!!",1
2019,the worse app in the whole world,1
2019,nice,5
2019,"it was working perfectly well, but later stopped responding",2
2019,very good,5
2019,"I have been trying to open the downloaded app for almost a year now but whenever I try, I usually receive notifications on my registered phone number that (we cannot process your request using the data you provided...) I have gone to a branch in the Gambia on two occasions but to no avail. I have tried both the debit and account number entry format but same results...",1
2019,the best,5
2019,"l like this app, but my problem with it is that it takes hours to open or process your request, this make it very boring and annoying. Developer do something about this.",3
2019,very good and fantastic,5
2019,so poor,1
2019,"the app sucks,the worst mobile banking app...it keeps saying processing your request forever. I hate the app",1
2019,Recently it Takes forever to open,1
2019,excellent app,5
2019,this app and banking services are just rubbish especially in Zimbabwe. it's a nightmare to use ecobank banking services.,1
2019,The application is slow for more than a week not able ro access it why do something about it. Think is bad apps now.,1
2019,"I have tried for about a week now to perform a transaction but to no avail,I uninstall and install but still sometimes only see the processing your request till the next day and even if the options to choose my country pops up and I click the box for country the country names does not appear.please do something about this app is really faustrating.",1
2019,Excellent app.,5
2019,The app isn't working,1
2019,it keeps very long before it processes,1
2019,great,5
2019,takes long in responding,3
2019,pls I need help my app cat open at all,5
2019,"Don't download and a minus one star. The App used to work but just after ECOBANK's recent systems update everything went upside down. Funds in my account started getting deducted unnecessarily just cos I tried to purchase airtime on the App. After which I just lost faith in this App. Till date my money hasn't been refunded and as I speak I can't even check my account balance,I can't request a statement. I called the call centre and they're are telling me it's an issue with MTN users.",1
2019,great mobile banking app,5
2019,good,5
2019,Your mobile app has been down for days now and there hasn't been any communication from your end which is very bad. Since Sunday 14th July.,1
2019,almost always not fulfilling transactions yet debits,2
2019,good one,5
2019,processing for ages. so annoying.,1
2019,be your own teller,5
2019,please how can i change my debit card,5
2019,"this is rubbish, processing for over 10hours. not having an app is prefferable than making us download and waste our previous time watching it process",1
2019,for two days now have not been able to access funds . costomer care online asked attended to me. i uninstalled and reintalled the app but situation messed up now . what a hell. select country tab doest work . for two day i havent been able to access funds using the app. very heart breaking . am really disappointed .,1
2019,is not working anytime,2
2019,Very useful,5
2019,"very bad and annoying lately. unable to access, keeps refreshing all the time",1
2019,i can't open the app it keep saying processing your request...till now it has no open,2
2019,Good,5
2019,too bad processing request since,1
2019,bad,1
2019,5 STAR to the Best Bank Ever...,5
2019,proud of you,5
2019,great one,5
2019,Its amazing,5
2019,"since my first transaction which was successful the rest has not been successful anytime the system will say ""we are refreshing your profile "" from place to the bank too is far so please work on your systems network. thanks this is Peter Kojoe Donkoh not Michael Ninsin-bennin because I'm using his phone",3
2019,"worst bank app ever takes years to load , you will get embarrass if you are using this app for emergency payment",1
2019,its ok,3
2019,Most useless bank app ever. It's forever saying profile locked. I have tried deleting and downloading the app again like seven times.Still the same bullcrap.,1
2019,very nice,5
2019,my app is not functioning just stuck no movement,1
2019,yeah far better and it is so easy,5
2019,very nice,5
2019,member,5
2019,great app,5
2019,good in remote area,3
2019,Not functional.,1
2019,The app is serving its purpose,4
2019,Thanks alot I have resolved the problem...now I can withdraw any time thanks again,5
2019,awesome,5
2019,am not seeing the best way of it unable to get started with making use of Ecobank Olajide fatai Babatunde,1
2019,the app is not working the ecobank app please I need your help please,5
2019,"this app has not opened for months and it keeps updating, the app needs to be worked on cause its trash.",1
2019,common OTP the app cannot send annoying app,1
2019,nice app,5
2019,"Worked well before. Updated it..... Now I am trying to downgrade it. The main reason I use this app (visa peer to peer) doesn't work. Not on Android, neither on ios. Sucks!!!!!",1
2019,very bad,1
2019,very poor why is my profile dormant and i cant reset my pin Too poor,1
2019,This app is super cool.. I love it.. Ecobank Nigeria,5
2019,what kind of useless app is this sending activation code is now a problem for you people,1
2019,good,5
2019,"App used to be great but is terrible since last update. usual message is ""sorry something went wrong"". No results after several complaints. Ecobank please fix the something which is wrong",1
2019,looks stupid! I have not benefited from this app,1
2019,I think you guys should add account/transaction history to the app... It is needed,5
2019,it fast because I used it for ten mouths and above,5
2019,awesome,5
2019,I can never connect to the app and now I'm locked out. So annoying,1
2019,Easy transaction,4
2019,Very useful. Thanks,4
2019,this is total rubbish on able to access,1
2019,Good app,5
2019,Good app,5
2019,Good,5
2019,perfect,5
2019,amazing and user friendly,5
2019,I like this App.,5
2019,i can't make any transaction since last week.,3
2019,very effective for day to day run of business,5
2019,it's excellent.,5
2019,very good,5
2019,For the past one month now i cant use my mobile banking all is telling was sorry something went wrong till date,1
2019,This is the worst of all the banking apps I've ever installed. I will just uninstall it. I regret wasting my data on it.,1
2019,"having problem with the app, each time I try to check my account i.e. mini statement, it log me out. please try and fix this",3
2019,nice,5
2019,too poor it keeps saying loading my request... for ages,1
2019,Very good amd nice for use,5
2019,the app is not activating keep telling me processing request,1
2019,tell,5
2019,Somalia is not in your list of Countries,1
2019,Good,5
2019,"am finally able to use the app now,thank you.",3
2019,How many days does it take to process one's request. I keep on wasting my data on installing and uninstalling but all to no avail and why is it that the guys at the customer centre claim the app is workin nice when in actual facts it isn't. This is vey bad,1
2019,needs to be improved .we get some bugs when we try to have transactions statement.or report . we need to follow up on any movement into the account which is just not possible with that app,3
2019,"This app is just a mess honesty. I can't access my funds in my account for sime days now. Can't send airtime, cant check balance. Absolutely nothing. I deleted and tried to Activate my Account back but they aint sending me the activation code. What a mess.",1
2019,"Good morning, please, I've not been able to use this application for over six months now, whenever I opened it, it'll be saying ""processing your request"" and this continues till infinity.",4
2019,i have been trying to open this app for days now but after putting password it will on rotating without opening the next option. very poor.,1
2019,I am failing to activate my Express Account despite several attempts 🤦‍♂️ I am in Malawi help me out here...or maybe it has to do with the zip/postak code,2
2019,why is it telling me inactive app? its been over a week!,2
2019,why can't I open it after downloading....what's that,1
2019,Good up it could be better,4
2019,wow,5
2019,Good banken,5
2019,easy access,4
2019,my experience with the Ecobank mobile apps is encouraging. It enables me do banking transactions within the confined of my room. It is faster and save me from the burden of queuing in the banking Hall.,5
2019,good,5
2019,"Cant log in , trying to activate my account but could not feed in the sent password in my phone. So failed to use the app",1
2019,This app is the best,4
2019,please can you people add fingerprint authentication to this app..and also make adding of cards seemless.it also always displays internal error.,4
2019,"I hate long queues in banking halls, and this app solves all my transaction needs, except deposits.",4
2019,very wonderful app,4
2019,I want to save at ecobank but I can't come to the bank I downloaded the àpp so many times and it tells me processing request,1
2019,"This is an excellent banking App that gives me joy whenever I travel across many African countries. It is very simple and convenient, and truly Pan African!",5
2019,"It used to work well but now, i have not been able to use it at all this year. Cant check balances, nothing at all. Please work on this for us.",3
2019,"ecobank have come to stay digitally,give them kudos but try offer me my ATM pls.",5
2019,very safe,5
2019,"I'm unable to install the app. The attendant at the bank premise took me through the steps for installation from the Google Play but the message ""Processing your request"" popped up just as I opened the app and it prevents me from choosing my country, language etc. I uninstalled and then reinstalled the app, yet the problem persists. Judging from the other reviews users have posted, the tech guys on this app have to be up and doing.",1
2019,Efficient customer care! Thanks !,3
2019,"I know that people always about eco bank sometimes its not just eco Bank it 
might be the staff,now talking about the app when you have a strong network 
it's always going you can check your balance transfer and buy airtime, I 
can say that because that is what am using till now its very easy to use 
when you understand the app I know that they are not trying on some ways 
just try to understand them, changing of your app password you can chat 
with them on the platform there if you can't go to bank it will be changed 
very easily at least have done that when i couldn't remember mine so guys 
should calm down",2
2019,sweet n easy to use also very fast,5
2019,please when I want to activate my account but I don't have an atm card when I click on update it ask me to input my debit card number,5
2019,I loved this app until the recent upgrade exercise which has made the mobile app not encouraging to use. So many things wasnt taken into consideration. The customers concern should have been their upmost priority. pfffffff so many things aint going well with the upgrade.,4
2019,"Ecobank Ghana I'm really disappointed. I've been to your Headoffice more than twice to complain about the app not working since I upgraded my Infinix Zero 4 phone to 7.0. But up till now, the problem has not been resolved. Still the same story (we are working on it!) Maybe I should change my bank to one that gives IT the deserved priority. If by close of this week, the issue is not fixed, u can consider losing one of your 'CHERISHED' customers.",3
2019,"THIS APP ISN'T WORTH DOWNLOADING. IT DOES NOT WORK. ANYTIME I TRANSFER FUNDS TO ANOTHER BANK ACCOUNT OR MOBILE WALLET, THEY TAKE MY MONEY AND FAIL TO SEND IT TO THE DESTINATION. IT TAKES CONSTANTLY GOING BACK AND FORTH WITH THE CUSTOMER SUPPORT TEAM BEFORE I GET MY MONEY BACK. AND IT TAKES AN AVERAGE OF TWO WHOLE WEEKS BEFORE I GET MY MONEY AND SOMETIMES, THEY DON'T EVEN RETURN THE FEE THEY CHARGED ME. THE CUSTOMER SUPPORT TEAM SOMETIMES DISCONNECT YOU DURING A LIVE CHAT SESSION.",1
2019,"I am in Ghana using this App, I transferred 120gh to my MTN mobile money number on Sunday, today is Tuesday and have not receive the money yet. Today I sent 60gh thinking the first one happened by error so it will work this time but same problem, my money is gone and I never received my money. I have to stop Banking with you and try another bank, it might be better there.",1
2019,not working on my HTC desire phone,1
2019,"oh this thing paa ,i have downloaded the app like a two months now they are always processing my request but it would not open . It is really painful",1
2019,good to use,5
2019,please add Switzerland as well to when entering your mobile number.,5
2019,it saves time,5
2019,Great,5
2019,update the app,1
2019,it not working i need it now,5
2019,Good,5
2019,Good app ever,5
2019,wow this app keep me going with my business partner i like it and am happy,5
2019,it had been fine keeping me updated on transaction. since y.day it jas started giving lriblem. pin is just not being processed.,5
2019,"good app, sometimes difficult to use",5
2019,It's okay,4
2019,good,5
2019,Very frustrating and useless app.... Rubbish,1
2019,okey,5
2019,There is improvement on the app,2
2019,nasty,1
2019,the app just stopped working.. anytime i try it says something went wrong,1
2019,i love it but you people should make a space even Android that don't have space can download it,5
2019,good app,3
2019,"When buying airtime, anytime I tap on a number from my saved list, it rather selects a different name. Pleas check and fix this",1
2019,b. y guvn iv in kkv blue kb hubby is h. m hi in,2
2019,cool.,5
2019,Tried to set up. OTP never came. App tells me my profile is in OTP state. It's been a week. Can't request it to resend. So I'm stick.,1
2019,"trying to do the online registration, but it keeps telling my code is expire should contact an agent to reset the pin for me but still can fine then have try to chat them but still no response, so what should I do , so plz what code and how do I create, cos my company is telling g to open an account with Ecobank before they pay me. so how do I doubt plz I really need your help . please what is the new one time Pin Received., need help",1
2019,yet to check,5
2019,Most useless bank I ever opened an account with. The staff are so rude and don't know how to attend to customers.,1
2019,good,5
2019,"how can I recommend this app when I can't use it myself. does ecobank personnel use this app at all. for over two days I have been uninstalling and installing this app and still my request is been processed. what is happening, please see to the problem",1
2019,very useful,5
2019,"Hi, I'm not able to activate the application yet, I'm lost on what the CVV requirement is. I need assistance with this. I believe it will be a nice app .",2
2019,perfect,2
2019,very slow and problematic,1
2019,"Started using this app a while ago and had no major issues until this year, so much happened: - rapid transfer to CI gone wrong in April. Had to wait 2 months before I got my money back. The call center reps weren't helpful at all. My Weija branch (Moses) resolved the issue in 2 days. - so many ""something went wrong"" messages after much waiting. Right now I've been uninstalling and reinstalling like crazy but it doesn't work as well. What the point of having an app? It's so frustrating!!",2
2019,Great,5
2019,"Am very happy for these able application, is very perfect. Thanks...",5
2019,"Its very horrible, i have been trying to do a transfer since yesterday its still processing request. Its so frustrating.",1
2019,J'aime bien merci,5
2019,this is my first time of trying to start banking with ecobank i downloaded the app to open an xpress account but after filling in my details it kept saying something went wrong. its really disgusting,1
2019,i tried downloading but i it couldnt. Not that i dont have internet access.,1
2019,poor,1
2019,It's still not working.,2
2019,"since i installed the app I have never been able to use it. Says ""Processing your request"" more than 25mins. it doesnt open.",2
2019,"I downloaded the App and i cant install. Tried several times, delected twice and downloaded again but still cant finish running the installation. Please help",1
2019,best ever,5
2019,It is a good app and eassy to use,2
2019,i love it,4
2019,enjoyable,5
2019,"I have never been so frustrated in my life...this is the poorest banking app I've ever seen I cant buy airtime, I cant transfer cash and I cant check my account statement. what is the use of the app them. I keep reading reviews where you apologise but nothing changes. your service simply but is appalling and please dont reply with your usual trashy 'wer are sorry for...' FIX IT!!!",1
2019,i just want to link my savings with curren,3
2019,Good app. I love it,5
2019,good,5
2019,"This mobile app is completly a very useless bank, i dont evenbknow whybibopend an account with you guys.",1
2019,"I downloaded the app and tried to activate it but it has been stuck on the enter your pin to proceed option since. It keeps telling me incorrect pin. I was told to contact the help centre, I did and was told to create a 6 digit pin. I did so but it's still the same incorrect pin it is giving me",2
2019,"I can bet that ecobank personnel do not use this app , even their own executives since the updates nothing is up ... everything is down what I mean is that , I used this app when I was in school and everything was great . but ecobank in his wisdom decided to do updates for whatever reason they had ... unfortunately the app is always down , have downloaded and uninstalled the app more than 10 times . 340 MB worth of bundle .a waste of money , time . still refreshing to select my country😈",1
2019,"i can not activate my app,i keep getting this message that directs me to a live chat to reset my pin,but it has not been done",1
2019,voice translator,3
2019,this app to me is good for e transactions any time any day.,4
2019,It is not working on my phone. After installing it displays processing till further notice. Then it will display user details submitted.,1
2019,This app has refused to send an activation code,1
2019,"i cant log in,i have been try to tranfer money to other bank",1
2019,"my ecobank app will simply not work. I have uninstalled and re installed 7 great times and visited 5 branches for help, the app will just not respond. and I cannot do anything unless I visit the branch. terrible!!!",1
2019,Deleted my App bcos i cant transfer cash to my EDC investment accounts,1
2019,The latest version is not out but a fraud.,1
2019,It's simple and good,5
2019,frequently breaking up. it happens on daily basis even up till the time am writing you now,1
2019,For over 3days running now this app has refused to download on my android phone that has full internet service. pls help out....,1
2019,trop cool,5
2019,I cannot download the app,3
2019,The App is quite Ok.,5
2019,App stops working for no reason. Cannot access information. Rejecting usual pin.,1
2019,Superb,5
2019,More room for improvement,3
2019,no regret,5
2019,"Pls, take down this app from Google Play Store. It keeps processing your request -it doesn't just work.",1
2019,I can't seem to download on the app my SAMSUNG A70,1
2019,fine,5
2019,Fine,5
2019,okay,5
2019,lovely app,4
2019,"I appreciate the great service, thank you.",5
2019,I want transfer on line just give me the chance to transfer,1
2019,perfectly good,5
2019,very useful and great,5
2019,I love the app.. Have been able to do my transaction with ease without going to any of the bank branches.. But on a serious note.. U people should try to reverse transactions that didn't went through within the same day without the customer waiting for a week or more before getting back his/her money back..,4
2019,Overall its a good app and save you time of going to the bank. Keep improving the content to suit customer demand.,5
2019,"Not working at all The app is continuously on ""processing your request"" endlessly. I downloaded it yesterday but can't do a thing with it. Please fix it. When trying to log on to the app it shows a dialogue box with 'processing your request' this stays indefinitely until the app stops working.",1
2019,It loads forever. Need to improve this poor experience.,1
2019,good,4
2019,The app is not working on my phone,2
2019,"I cant log in, anytime i try, there is anotice of ""you are in OTP state"" how do i log in?? i tried live chatting you but had to wait for an hour but still no response after joining the queue",2
2019,"I have been trying to activate this App for a while but it keeps bringing ""processing your request"" response. I have even changed networks to no avail. It is frustrating. Kindly look into the issue.",1
2019,"why does the app get stuck at ""processing your request""? please fix it",2
2019,i love it,5
2019,the app is as useless as the bank,1
2019,"why can't I activate my verve card,,,, it keeps telling me unable to do so due to internal system error. please try again... what do I do please?",2
2019,"I'm giving one star because it doesn't even allow me enter where to select my country talk more of completion of the activation, any time I attempted to launch it It keeps showing processing your request, without me requesting anything or having any further click.",1
2019,"I just downloaded the app but it keeps saying ""please wait"" and it won't load am using Samsung galaxy grand 2 4.4.2 kit kat Pls fix it",1
2019,it's very hard to open,2
2019,"This app is super fast and easy to use,,,Ecobank,,the pan African bank.... well done",5
2019,it just there,3
2019,cute,5
2019,I just downloaded the app and am asked to put password. what password Please? I haven't used the app before so I dont have any password to it . am confused,1
2019,it keeps processing i cant register.,1
2019,good,5
2019,"The app is user friendly,i love it however i would appreciate if you could allow it to do the ecobank to ecocash transaction. Zimbabwe",4
2019,its sweet and nice,4
2019,"I wasn't able to reactivate my profile, Also i can't make transfer with USSD code or check my account balance, it only shows my mobile number (mobile money) balance and never my actual account balance",1
2019,Be apart with the leading world!,5
2019,Good,5
2019,i was unable to download the app and also unable transfer fund.Kindly help. thank you.,2
2019,"I have used this app for Soo many consecutive months but for the past one month I can't access it. I have Uninstalled and reinstalled but the worse thing is that where to even select the country when signing in has become inactive. the message I always get is"" processing your request "" please wait. have called your help lines and responses are given but still same messages. aaaaa Ecobank please don't let some of us loose confidence in you too",1
2019,nice,5
2019,i want to register my mobile banking using this line,5
2019,I can't purchase on google play store using my ecobank card Any problem,4
2019,trying to reactivate my Mobile App they refused to send a code to me why,1
2019,i cant use the app on my SAMSUNG it keeps on loading forever,1
2019,Nice and easy to use,5
2019,super,5
2019,Lovely and useful,5
2019,A very good app,5
2019,I want instant reversal of transactions that are invalid or seem faulty.,5
2019,"can't login to the app, keeps showing processing",2
2019,perfect,4
2019,I have been trying unsuccessfully to install this app for days,1
2019,Life saver. So easy to use. Thumbs up guys👍,5
2019,Bad experience tried buying airtime and paying bills The amount was debited but never received the airtime and bills where not paid very poor service,1
2019,It difficult to use it while you use international number. It saying something about configuration.,1
2019,very convenient,5
2019,fund transfers on the app is very disappointing especially transfers with other banks. Not pleased with app at all.,1
2019,The Buy Airtime service is not working. Please fix it.,3
2019,AND THE MOST USELESS APP AWARD GOES TO ?.....ECOBANK MOBILE BANKING. AM CLOSING MY ACCOUNT ...THANK YOU FOR WAISTING MY TIME.,1
2019,very good,5
2019,Great,5
2019,I can't change my account details on the app my student account to the savings account,1
2019,i cant access my account showing me Zero balance..,2
2019,it's okay but whenever I want to transfer money to another Eco bank account I we not see Eco bank among all the bank listed.,2
2019,Why does the app keep closing everytime I try to check my bank statements..,1
2019,please what does the app mean by you can not process your request using the data you provided?,1
2019,I love this App,5
2019,good,5
2019,love this app makes bank transactions as simply as possible,5
2019,good,5
2019,can I transfer money with the app with using my ATM pin,5
2019,"The biggest trash in this life is the app. Not functional. After downloading the app, it will request processing for like 42 years and no response. I've been directed to several branches for assistance but none of them can handle the app. I wish there's a negative star that I can give to this. It's so annoying.",1
2019,good,3
2019,"i can't transfer for two days now, whats going on",2
2019,"Useless bank app. Worked previously between 2016/2017. Stopped working in 2018 with long processing period that drains battery and data without result. Complained at a branch cs officer, yet no idea of solution. I give up on the app. Purging from my phone ASAP.",1
2019,"The app is good, but there should be option for printing of receipt.",4
2019,so ke,5
2019,This app is anything but reliable. Those who are serious about their financial transactions and internet banking needs should look elsewhere.,1
2019,"I was using the app then it was later giving me '' something wrong '' and ''wait your profile is updated . cleared my cache, still. I uninstalled it and downloaded afresh. till today I can't login in. all is is please wait and later country doesn't load. I use Galaxy A5 2017. Plse help. very urgent.",1
2019,this app isnt loading and i have installed it twice but still the same thing......,1
2019,simply the best for me,5
2019,Nice app. Works most of time. Useful for performing banking transactions,4
2019,cant reactivate my account now for the last 6 months now,2
2019,"the app is so annoying,the ui(user interface) is so hard to understand",1
2019,"lovely indeed, but sadly I've not been able to able to activate it.",4
2019,this app is helpful,4
2019,is very good,5
2019,"I downloaded the app, installed it but it's not able to show my account details. It shows that my account balance is zero when that's not the case. When I relate this to Ecobank branch in Yaounde, the explanation given was that the app is not functioning correctly.",1
2019,Always something wrong somewhere. have to be installing and uninstalling. poor. your response is not true. i hage downloaded the latest version of the app. it is just bad. ask your IT guys in Ghana and they will tell you about the numerous reports. very poor. rather work to improve it. that is the essence if the review.,1
2019,"good, fast",4
2019,very poor,1
2019,very impressive,1
2019,i still insist this application has problem. following your earlier response i deleted the application on my phone and just redownloaded from play store to confirm is not network issue. with same network i have been trying to activate it no response.i just click country then it says processing your request...wait. this waiting may take two days or even more. this application work well before but now different story.please see to it. wat re u guys waiting 4 now update diz thing dat isnt working,1
2019,Nice one,5
2019,"I haven't even been able to get the app up and running...2 days in a row (installed and uninstalled at least 5 times) and the platform ceases to operate beyond the initial set up instructions... Called Customer Support and was told it might be a ""network challenge"". This is why Ecobank is not my No.1 (...or 2...or 3...) bank...too inconsistent and unreliable. I've learned this the hard way.",1
2019,never give up,5
2019,Please when sending from the mobile app to mobile money number there should name verification. To avoid sending money to a wrong mobile money account.,2
2019,ok,5
2019,"don't lost your money by downloading this app. ecobank Ghana have use this app to steal my money on two occasions. when i called 3225 they told me transactions is pending, 8 months still pending but the charges were taken i have called several times they only keep on telling lies and i have forgotten about the money and this month also charges were taken transactions still pending customers service deceiving me she doesn't lodge any complain but told me she did and have given me reference number",1
2019,great app,5
2019,plz the ads r too much for me,1
2019,what is wrong with this App any time i try accessing it they keep saying sorry something went wrong what at all went wrong please check your system ecobank,1
2019,Unable to open xxpresss account,1
2019,I can't redraw any money from A.T.M card.Your service is good but almost tree weeks why.,1
2019,Please eco-bnank help me to update this app,1
2019,perfect,5
2019,"The app works well tho has issues sometimes, but its a great app.",3
2019,finding it difficult to fill in the form in d app...,1
2019,"Filled the form for additional accounts addition unto the app, and it's done. Thank you Ecobank Gh for responding to my initial review.",5
2019,"It was working well untill few weeks ago that each time I make transfer, it will just reverse automatically after few minutes. I complained to my local branch in which I was told to upgrade the app which I did but to no avail",3
2019,good,5
2019,Now Improved.,5
2019,perfect application for using,5
2019,Some banks are missing on the platform e.g Haggai Mortgage Bank,4
2019,The issues raised in my previous review seem to be resolved. That took about a week after contacting the support team via live chat.,4
2019,I cannot send money to my mobile wallet,2
2019,satisfactory,5
2019,good,5
2019,"I downloaded the app yesterday but it has been unable to open since yesterday it keeps saying ""processing your request"" and I don't understand how long it takes to process. My network is good and all I think there is something wrong with your app because my other banking app is working fine",1
2019,very good app,5
2019,the world's most useless app ever developed by an organisation,1
2019,i hope i can generate a token after downloading the app?,1
2019,processing my requst for moredan 6ours were to tap and select country does not work,1
2019,awesome,5
2019,very very good and simple,5
2019,This app is good but please why do u make it so difficult for people to get on it .. Just changed my phone and my account was locked . Customee service is useless.. They ask u a lot of information and can't even unlock the account.... I will rate it 1 star just because of that.,1
2019,can I open an account with the app pls I need answer,3
2019,the app does not connect and the live chat on your website does not load. subbar app,1
2019,nice app,5
2019,Interface error message keep showing rendering d app annoying n useless to me,1
2019,i tried to download but its not going,1
2019,in,1
2019,its works very well and fast,5
2019,since i downloaded this app it keeps telling me processing request i havnt been able to use it and its frustrating me bcus i have so many transactions to do and Eco bank is very far from where am staying,1
2019,I am not using an outdated app,1
2019,So Good,5
2019,ok,5
2019,"I downloaded this app for the past one week since then it has been processing,i have been finding it difficult to access the app.Why it's so?",5
2019,ok,5
2019,nice,5
2019,not working for me again,1
2019,very efficient app,5
2019,slow,2
2019,"The app is good , easy access to customer care service..",5
2019,"Pathetic. I've struggled to use this app in Zambia. 1. I can't make bill payments from my USD account am told it only works for local currency. 2. Failed to activate, had to have the bank manually activate. 3. After changing phones cannot reactivate fails both on reset pin with debit card and internet banking. 4. even a simple thing like scroll to the end button under terms of use does not work",1
2019,"Very awful experience. The app doesn't open to input details as a new user. Stuck at ""Processing your request"" without going beyond that point. Cleared app cache and yet nothing changed. Would've given it zero star if that were possible.",1
2019,OK,5
2019,nice app,5
2019,"How can I recommend it, when is useless to me. I having being using this App in my Samsung Tab for sometime, all of a sudden I can't use it again. I have redownloaded it severely to check if I can launch the app again all to no avail. When it reach to select my country it will keep ""processing my request forever. Just tied of this Eco of a bank, its like  it's high time I changed my bank.",1
2019,"Ecobank, Please you guys should either improve on your mobile app or do away with it completely. Stop frustrating your customers! I have not been able to carry out a single transaction since I installed this thing. It's either stuck on ""Processing your request"" for ages or ""Interface error""! I have decided to uninstall the thing for my own peace of mind and so that I don't get HBP for nothing. Please how come the USSD code (326) works for airtime recharge only and no option for money transfer?",1
2019,It's convenient and very reliable,5
2019,good,3
2019,fine,5
2019,been showing downland pending for a week,1
2019,Good,5
2019,"Too slow, too horrible, disappointed and still disappointing, i cant even log in to the app.",1
2019,ecobank apps can't download.,1
2019,nice apps we thank all,5
2019,dude exellent,5
2019,superb app,5
2019,the app doesn't allow auto rotate so it's hard to use if part of the screen doesn't work,1
2019,cool,4
2019,ok good app,5
2019,The app is too slow.,2
2019,please when are you adding access (diamond ) bank to you list of banks for transactions. ...am confused each time I want to send money to this bank,3
2019,"Experience from this banking apps not impressive, all full of issues executing inbanking transactions",1
2019,It only open for purchase of airtime. Itdoes not allow forfund transfer. cori,2
2019,very good okay,5
2019,I can't make transfers with my account please help this is the message I get when I try to make transfer ''your request was unsuccessful. Reason; duplicate request ID'' please help.,1
2019,"How can I switch from Xpress account to my savings account, I mistakenly registered for Xpress account instead of savings account on the mobile app.. Now I don't know how to change that.. please help",1
2019,"Have finally discovered that this application doesn't work on android 4.4.2 version. cause my phone is samsung S4, meanwhile it does opened on higher android versions phones. That means your application is useless for me, I guess it's high time I change my banking with Eco bank.",1
2019,service not too good,3
2019,It's unable to open,1
2019,good,4
2019,"why can't I make transfers? After putting the account details, they refused to provide the beneficiary options and they keep saying they account number is invalid why? 😱😱😱 it's so annoying!",2
2019,Can not write beneficiay's name therefore can not transfer funds to other banks.,1
2019,Great app,5
2019,ok,5
2019,impressive,5
2019,"pls i need ecobank internet banking, how do i install it cause this mobile app is always disappointing. how can i get my bank statement without going to the bank?",5
2019,It's exceptional,5
2019,diffcult fill the detel,1
2019,this app is fake. it's can not even be activated to be used on your phone,1
2019,Suleiman H ABUBAKAR,5
2019,"Network issues most of the time. Takes a very long time to process...Which cannot be stopped except you restart your phone. For quick and urgent transactions, be ready to be disappointed.",2
2019,"after wasting my data to download the app ,open and they keep telling me ""processing your request ""forever",2
2019,works Faster,5
2019,"Please from Cameroon, can i open an account using my phone?",4
2019,"Ecobank mobile is so frustrating. If you are facing problems, tell us. I am not happy with this app at all.",3
2019,"l have been trying to setup my app but l cant pass through the step were you input your country , select your language cause its stalling on processing your request its now over a month ve been trying to setup please do help As for your chat l cant get through to ecobank personnel maybe its because m from zimbabwe",2
2019,is not favourable this days,5
2019,Average,3
2019,"Worst banking app ever, most people have the same issue with the app, it just keeps processing no result. why start a mobile app when you cant maintain it? its really frustrating",1
2019,Issue trying to use p2p transfer. The space to input the amount is greyed making it impossible to type the amount. Please help correct this.,4
2019,awesome,5
2019,"Nice and easy to use,with the right phone though.",5
2019,superb app,5
2019,App is not working,1
2019,"just opened an account with you guys, can't check my account balance on the app, it keeps processing and never works and I registered with my debit card",3
2019,very slow,5
2019,nice app,5
2019,"pls i can't select my country, that has been the problem. Nigeria can someone help out?",1
2019,can no longer open savings account mini statement. ..please fix that bug asap,1
2019,ml. m,3
2019,It made financial info simpler for me... i wanna use it again,4
2019,OPERATION HEROSHIMA AND NAGASAKA,5
2019,i adebisi olayinka olanrewaju need a loan of 100k,5
2019,please since the update was done l had been having problem any time l download this app.it's left with the countries-the countries does not appear .why.my phone is Samsung galaxy j1,1
2019,i need a nice app,5
2019,it easy and very easy,4
2019,from ecobank,1
2019,I like it thanks,5
2019,couldn't sign it to the app,1
2019,"the app is stuck at ""Processing your request""",1
2019,keeps on loading . please work on your app to accomodate everybody . App sucks,1
2019,"Poor. I've been try to check my balance for 3 day, it will process for long time and stop. unable to check",1
2019,the app has been really acting up after the update. keeps closing. i cant even make any transactions. kindly look into this please,1
2019,best banking app,5
2019,its simply the best mobile banking app,5
2019,i have been trying to access this app for some time now and its still not working,1
2019,good,5
2019,very good,5
2019,I like this app,4
2019,"am using it more then a year! its perfect but recently its giving me trouble in buying Cash power! always show error ""missing customer name"" when i enter cashpower meter number",3
2019,economic,4
2019,sweet and easy,5
2019,cool,5
2019,"I don't know what wrong with this app. I can't even select my country Sierra Leone in the setup or may this app doesn't work in my country, please try to resolve it.",1
2019,very good app,3
2019,"Plz it has bn long I used my eco bank acct, I want t activate it, I downloaded dis app bt itz nt helping me. Wen I try t activate it dey said failure dt it has nt bn configured. Since my atm card expired I ve nt gone t collect anoda 1.plz how n wht wil I do t start using dis app immediately Tnk u",1
2019,good,5
2019,"I have been trying for days to setup the app, but its not responding..if I may ask you guys why is your app so frustrating to use? I use other banks I don't experience the kinda difficulties ecobank mobile app put Me through. Sorry but just to encourage you guys I will give a half star.",1
2019,"Ecobank wake up from your slumber! I am not impressed with the latest version because I couldn't pay bill, buy Airtime, and transfer money to other bank accounts. One star is too much for the bad services.",1
2019,I have been trying to download the ecobank mobile app for the past 24hours and am not getting it. The bar is just rolling and thats all.,1
2019,"app works with login credentials on my iPad, but doesn't work on my phone. it says invalid credentials. and I'm using the same.",3
2019,"since I downloaded the recent upgrade, I can't seem to get into my account.",2
2019,fantastick,5
2019,good app. keeps me updated on every transaction.,4
2019,too slow,5
2019,Ok,5
2019,good,5
2019,"trust me i love you guys... but the mobile app now is messed up... doesn't show me anything, keeps refreshing my profile",3
2019,i can no longer view my transactions,1
2019,i cant open this mobile its just telling me on progress since 1week ago pls do something,1
2019,"This app was very useful to me on my Hot 5 phone, but i lost the phone, and on this my new phone pouvoir 2 pro I can't get verification code to configure the app.",1
2019,My problem is the App rejecting my PIN thus causing me to go to bank to reset!!,5
2019,okay,3
2019,fantastic,5
2019,good,5
2019,good improvement,5
2019,I downloaded the app for sometime now the challenge I have is that I can not select my country and I tried to go for a chat when choosing the country my country ZAMBIA is not on the list. I waited for 1hr for a chat nothing was coming up except an apology that has kept indicating that someone would be with me shortly. I had no problem with the first app. Please help if you can.,1
2019,fantastic,5
2019,great,5
2019,"the app was working well until recently i got a message that my PIN has been reset to an attached PIN no. in the message i received, since then i have not been to access the app and even logged into my account",3
2019,Its a very good app but if i could be receiving alerts on my sim it would be nice,4
2019,Great value...easy and convenient,5
2019,"Since 2017, I've never been able to activate the application either with my bank card or my internet account. It is a waste of time.",1
2019,Good,5
2019,nice app,1
2019,very fast and convenient,5
2019,best,5
2019,"The new update is good. the app works way better than before, otherwise for the fact that you can't get a mini statement for your MasterCard or use your MasterCard for airtime purchase. its okay.",3
2019,"This app has alot of bugs and when i went to the branch they told me that i should delete some staff, seriously this aint the problem coz even some drop downs on the form arnt working.",2
2019,"Excellent app, secured, and easy to use. Thumbs up to Ecobank.",5
2019,Good app,1
2019,"I love this app , it really help me a lot. It gives me what I want at the right time. Eco Bank is the best.",5
2019,"Horrible app. Extremely difficult to do transaction because of online hitches. Tried updating, it made no difference. Something needs to be done asap because it can fail you at very critical moments. Thinking of pulling out to another bank!",1
2019,I can't access the mobile app it keep on processing why and my network is Okey,1
2019,"le personnel online est vraiment incompétent, ils sont vraiment d'aucune aide... un certain Amoah, s'est juste déconnecté sans m'aider sur mes préoccupations.. vraiment déçu. si vous n'êtes pas assez prêt et bien fermé la banque en ligne. je suis déçu",1
2019,I'm unable to select my country so I can't access the app.,1
2019,"It just says processing. It isn't working and when it finally loads, I can't press the select country button",1
2019,Good,5
2019,very interesting app,5
2019,this app is not working on my Samsung tab E. it cannot download and not accessible. why?,1
2019,it is very frustrating dis app is very very woeful one can spend over a day jst to get a simple transaction done..it is very poor,1
2019,smooth and reliable.,5
2019,very easy to understand,5
2019,"plz, i was once opening the account and a message was given to me with 6 digit code. but at the cause of opening the account i faced more issues and stop registering the app and forgot as I took off my mind from everything. I'm now reactivating the app and they are requesting the old digit pin from me, ...it is saying ""Enter one time pin received"" ""Enter new 6 digit pin"" ""Confirm 6 digit pin"" i cant remeber the code. what can i do? Access is not been given to peoceed on registration without it",2
2019,"I've b trying to transact using this app for 5 days now, it keeps processing request unsuccessfully 😭 So frustrating, am really disappointed",1
2019,quite annoying many times,2
2019,first time installing today and i must say it wasn't a good experience,1
2019,"This is the most terrible bank app I have used all my life and I'm not just talking about this particular version alone. Generally, I have never enjoyed using Ecobank app but somehow I'm stuck with it. It hangs/freezes several times over many versions and at times even for days. Eventually, I end up uninstalling and re-installing before it would resume work. An app that requires only the strongest of network is perhaps not suitable to many people in Nigeria.",1
2019,"so here's the bug: when you once registered with the app before and for some reason (change of phone, theft, etc..) you're reinstalling and configuring it; it hangs at sending verification code to number you'd once registered with. this does not apply to a number you'd never registered with. But, it'll still complain if this number isn't the one in your ecobank account. take note guys, it ain't the internet connection asf.. it's a bug. thanks!",1
2019,wp we are wqqwale and w2 we w a saw were wondering were we 2w was 2 we 1qaa aww aaaaaaaaaaaaaaaaa away,2
2019,"I can't access my ecobank mobile app each time I tried to access it,it will tell me my profile is temporarily locked",5
2019,very convenient and fast.makes transactions very easy,5
2019,Very efficient and easy to use.,5
2019,"Have had this app installed on my old iPhone 4S and SG-4S which worked seamlessly till I changed both phones recently. Downloaded the app, installed it on the two new phones, tried to configure it so I could use it again but I've been unsuccessful. Tried launching the app and the message I get is ""Processing your request"" and then the phone hangs from there. Never been able to go past that error. Have tried your online assistance and even visited a branch for assistance but to no avail.",2
2019,i find it difficult to activate my profile after been confirmed dormant,2
2019,ecobank mobill,5
2019,well protected well secured,5
2019,cool,4
2019,great,3
2019,gooood!!!!,5
2019,This app is wack it keeps writing processing.... Never opens app... I don't know I feel stupid seeing other bank app working and mine keeps doing processing till infinity,2
2019,good,5
2019,the app isn't downloading,1
2019,very helpful app the best,5
2019,very easy and convenient means of banking,5
2019,app is working properly.,5
2019,The app could be annoying most time. I rate it 40%. You people need to step up your Game.i have updated this app recently but for 2 weeks now can't seem to do anything even to check bal. it just keeps showing processing ur request endlessly. Don't tell me it's my network provider cos it's not only ecobank app I work with on my phone.,1
2019,The app rarely works. So tired of calling Ecobank to complain about it.,1
2019,best blanking app ever,5
2019,good,4
2019,This is a good app but I'm yet to fully understand it,5
2019,"just installed this app, unable to activate it. country selection is not opening. Pls what will I do, cos it's really giving me issue right now.",1
2019,difficult to open mobile apps,1
2019,good,5
2019,Nice,5
2019,good,4
2019,my app has not been working for three months now when I try to open it,5
2019,faster and convince,5
2019,Ok,4
2019,"This app is NOT JUST WORKING!!! i have uninstalled and installed severally, i have cleared my cache, clear my data (in setting) and everthing 'clearable' but still the same. it will go to 'processing your data' mode and thats all! Is there something wrong Ecobank? i suggest you contact your technical team, i have read similar complaints from.prople's reviews, so pls take it serious, its wearing me out!!!!",1
2019,very intresting,5
2019,Why am I having the 'Interface Error' notification whenever I try sending money to someone? Update I had to go to a nearest ECOBANK branch and issue has been solved for good.... Kudos ECOBANK!!!,5
2019,"Can't be activated! There must be a bug that needed to be fixed. The country drop down list keeps loading perpetually and the dial code drop down list is empty. I followed the advised (from chat) procedure of clearing data/cache but the problem persists. The app looks great and I want to use it, but fix the bug to get it running! Thanks.",1
2019,processing your request since it's not opening! i wish I could send you screenshot to you now,1
2019,I love this app it help sm of my client to transfer money directly into my account with no stress,4
2019,"the app is horrible, I can't even activate it, I just wasted my time and my data",1
2019,please why cant i access ecobank africa,3
2019,"I have always been critical of this app since it was first launched, and have wondered why Ecobank has struggled to keep up with the mobile banking revolution in Nigeria by dishing out a pathetic app. I deleted the app over a year ago, and swore never to download again. I don't know how, but I decided to download the app again and check their progress with the app so far, and was blown away. I think they finally got it right. It will be bad of me not to commend them for a job well done. kudos!!",4
2019,not palatable,2
2019,fantastic,5
2019,Nice app for easy transaction buh sometimes it delays beyond normal and it could be crazy especially when it needed confirmation.,4
2019,The app disappointed most times. Not always smoothly work well. i advice Ecobank officials to upgrade the App.,1
2019,"not good, unable to log in",1
2019,sure nice app,5
2019,can not get my transaction history. kept saying ecobank has stopped send feedback or close.,1
2019,Good ooo,5
2019,great,5
2019,love it,5
2019,"Ecobank is truly a pan African bank, making banking easy and bringing banking to the reach of everyone",5
2019,The update is very poor,1
2019,very good,5
2019,It's a nice one,5
2019,doesnt work on android 4.4.,1
2019,"Is fine,good and is ok.",4
2019,Excellent,5
2019,very good in banking,5
2019,good,5
2019,too good,5
2019,review,3
2019,"after installing the updated version of Ecobank mobile app, have been finding it very dificult to activate the app, it keeps processing for ages",2
2019,good,5
2019,The app is slow and annoying,1
2019,"Drop down box for ""select country"" and ""dial code"" never open...""processing your request.... and that's all. Language drop down box works though. Bottom line, i can't activate the app cos i can't select country and dial code.",1
2019,The app has failed to activate,5
2019,excellent,5
2019,All seems good,5
2019,"always lovely using this app. my banking life has become so easy with Ecobank mobile App. After my rapid transfer transaction, I had no option than to give it a 5 Star....Yaaay",5
2019,the app is good ...however now am failing to use it ..it keeps saying we are refreshing your profile information ...( something went wrong).... how can i be assisted..,4
2019,it's good a time but annoying sometimes,5
2019,"good app however, I am having difficulties buying air time. I have try transferring to others bank account but not working.",3
2019,best,5
2019,It will be very easy 4me thanks,5
2019,bad,5
2019,very helpful,5
2019,"very much dissapointed in this Mobile App, not just OK at all",2
2019,It's the best mobile map I have seen.,5
2019,"The app is amazing,I love it",5
2019,I just love this app. It keeps me up to date on any transaction on my account. But I would like to suggest if you guys developers could extend the mini statement section so that I could have a at least up to 10 rooms (able to see older transactions) it would be nice. I rate this app 4 stars. 👍🏾👍🏾👍🏾👍🏾,4
2019,great,5
2019,very reliable,5
2019,easy to use,5
2019,i hate this app. cba error every now and then,1
2019,i need it,5
2019,one of the best APP so far and has more room for improvement as well as becoming the best app,3
2019,work on mobile banking app for registering sms to go through and smooth transfer to be working it is frustrating using the app most times you guys can so better please,1
2019,good,5
2019,useless app. can't even receive otp to complete the online activation.i hate ECOBANK,1
2019,Good App..,3
2019,The most useless app ever in the history of Nigeria banking Pls don't download the app if u don't like frustrations,1
2019,just dont understand why it not opening on my phone,4
2019,i have been trying for 3 days to select country this is soo lame,1
2019,"Very helpful and easier to use, the web app.",5
2019,can't even send money out since just telling me CBA timeout leaving ecobank for good,2
2019,Good,5
2019,Very very very good,5
2019,2 years on and this app is still as obtuse as ever. So when will ecobank listen to customers and make it work reliably with menus where they are supposed to be. Haven't been able to receive the OTP no matter how many times I try.,1
2019,it can be better,3
2019,Very swift and reliable,5
2019,Please what request does this app try to process for hours? Please fix your app. It's annoyingly disappointing. You have zero rating from me.,1
2019,good app,3
2019,good,5
2019,Why is Ecobank Nigeria ALWAYS having network issue every month end. Too bad and leaves much to be desired. Other banks can not access Ecobank for inter bank transfer every month at month end. Guess there is someone not performing his or her responsibility within the bank hierrachy.,1
2019,"i really love this app. But i wanna know how someone can send me money from outside. eg; USA, Kuwait, Dubai etc.",5
2019,very good and easy to use,5
2019,great,3
2019,good app. i wish i can acess my ifund account using this app.,4
2019,speed and reliable,5
2019,It's excellent,5
2019,Best banking app,4
2019,i can't set up the app,1
2019,good app,5
2019,Awesome app!,5
2019,Nice app,5
2019,I have not been able to access it since the end of 2018 and complained at the Head Office. I was told it had been fixed but facing the same problem till date. I an deactivating it. Thank you.,2
2019,Is very bad u need to activate all de time b4 u can go into ur accounts whiles u have already activate . Bcos every bank needs only ur private code to go into ur mobile app,5
2019,nize,5
2019,I can't access the app...the otp is not coming I have tried for like a hundred times..please help,1
2019,"i am not ok with it at all,since last year áfter enteriing code the next thing is please wait up to this moment .im really sad àbout it",1
2019,best in Afica,5
2019,a very useful app. am in love.,5
2019,good,5
2019,before it's very easy to use but now it was not working again I will soon leave the bank since everything you most go to bank unlike other bank,1
2019,what is wrong with this app i insteal the app to open it an connect it with my account becomes a problem other banks are not like this.my zenit an first bank app is very good cus i connected it myself u guys should do something thank u,1
2019,exceedingly excellent,5
2019,good,4
2019,"this app is so awful, most stupid app have ever seen",1
2019,great app from the best bank. the pan african bank,5
2019,I haven't been able to use the app. I can't even view my account balance. Please try to update this app where someone enters their account number before it launching do it is easier to view with any number you are using now,1
2019,I just can't seem to install it.,4
2019,Beautiful App. Very efficient.,5
2019,"Able to execute most of my banking needs on the Ecobank Mobile app. I can check my account balance, transfer funds to accounts at other banks, switch funds between my bank account and mobile wallet free of charge, buy air time. The card service allows me to attach my card and transact.",5
2019,Smart app and very user friendly.,5
2019,perfect,5
2019,Fast,5
2019,"Finally, they got it right with the app and internet banking🙌👍",5
2019,Love the new version!,5
2019,great and wonderful,5
2019,very nice app,5
2019,very useful app,5
2019,excellent,5
2019,I can't access because downloading don't terminated! pfffff,1
2019,"Just the best, one app, plenty function. Apps to be install by all, you transact with ease and faster. Whaaoo. Ecobank this is magic",5
2019,Excellent,5
2019,this app is so disturbing sinc i downlod nerver work still processing up to now pleas fix on it,1
2019,great app. serves all my transaction needs.,5
2019,i like the App it's easy to use,5
2019,has serious connectivity issues.,1
2019,reliable,4
2019,this app has nt been working since February nd he's still processing,5
2019,good,4
2019,the Ecobank app is not responding with my phone,1
2019,"uptill now,I can't use ecobank mobile banking why?.",2
2019,Fluid and works well. Great Banking App,5
2019,this is the best bankin app,5
2019,"with lots of errors here and there am tempted to ask, is Nigeria banks experiencing online banking problem, first bank, ecobank,even uba all having the same issue, what's going on in this country????",1
2019,App has been giving CBA error for the past two days. I can't withdraw and transfer. It is frustrating. (updated) Customer care got this resolved.,4
2019,I like it,5
2019,"I have failed so many times to open my account with this app, please work on it",1
2019,"Even after downloading this app,i have to go to an ecobank branch to activate it .ridiculous",1
2019,too slow,1
2019,excellent,4
2019,Awesome!,5
2019,"This app is not working on andriod version 4.4.2 & 4.4.4. after openning the app, you can't select the country and ""processing your request..."" will be loading forever.",1
2019,is good app,4
2019,"I was told @ the bank by one of your officials that the new version is 38MB, but what we have here is 36MB, I believe that is why the application is not processing and keeps on processing since Dec 2018, kindly look into this for better usage of the application.",1
2019,Perfect for everyday use,4
2019,very good,5
2019,"Its a good app. cos it ease me the stress of going to the bank to joing queue nd transact in the banking hall. i make my transactions very easy like airtime top up, instant fund transfer nd receiving. jst that sometimes the network fails, bt kudos to ecobank.",3
2019,Great app,5
2019,"this app is really not helping at all. since I downloaded it about a month ago, I haven't been able to use it. it keeps on processing for the whole day without opening anything. I think you really have to check and fix it",1
2019,"I don't understand this app again, it just stop working today, all it is showing me is they are refreshing my information. Ecobank is not a reliable bank at all.",1
2019,WHY THIS APP IS NOT WORKING IN MY PHONE? I INSTALLED IT.BUT ITS NOT GOING ANYWHERE.BEYONG INSTALLATION.,3
2019,The best banking app ever!,5
2019,✌️✌️,5
2019,Good app,5
2019,"I have installed and uninstall the apps twice, all because whenever I clean with anti-virus, it tells me the apps contain malware or that it has been compromised. ALL the time, you will have to Wait for hours before you can get the code to login. actually I have stoped using the app. Highly problematic and difficult to operate. also the data needed for installing the apps is too big.",1
2019,extremely poor.. i have an account with Ecobank. I am now trying to open an online app for it but it is not working.,1
2019,"Good, but not as expected by the users, pls add various payments bill options, in the app, were all kinds of payments & donations can be made.",3
2019,Worst mobile Banking app ever.,1
2019,very digital😊👍,5
2019,Can't open the app Keeps saying processing your request,2
2019,Just good,3
2019,Very easy to use,5
2019,can i recieve money from another country when i dont have an account,1
2019,so good,5
2019,good,5
2019,"please this app has make me so angry, since December I updated the app, is not working for me, I have uninstall it many times and installed it but is still not working, the worst app I have ever seen oh, please help me to make this work for my phone, my phone model is x551 infinix,",1
2019,nice app,4
2019,I am unable to use this app.,2
2019,I love ECOBANK,5
2019,This time too much challenges with this app,5
2019,I am unable to use this app in the UK.,1
2019,good,4
2019,👌,5
2019,excellent,5
2019,perfect,5
2019,Improved,4
2019,slow,3
2019,"App needs improvement, one can't use his online credentials to reactivate the app, it only allows ATM card details, not all the time we move with our cards, sometimes we like been cardless, daily limit needs improvement, and it will also be beta if hard token be also incorporated with the app so we can have the option of using pin or token.",3
2019,great app,5
2019,"previously eco express account was good but now it keep telling me this when ever i want to login, we are sorry,we cant access your request at this moment,since 3 days now,and am piest off,i really need it now. pls i need solutio,i spoke with the customer care they ask me to reset my phone,but same thing.",1
2019,simply wonderful,4
2019,it makes banking easy,5
2019,My best financial app for easy transaction,5
2019,Sometimes it's slow,4
2019,Great app!,4
2019,very fast transaction,5
2019,"we need an internet banking app, not a mobile banking. look at stanbic bank and fidelity, it works well. I still have to open my browser to do internet banking in 2019, step up your game.",1
2019,good,5
2019,"doesnt help at all since most important services like mwallet as well as loans and salary advance are not applied here one has to go through the hustle of finding a branch which is located over 50km radius from where i am. no agents in the locality, so pathetic and cumbersome services ecobank. up your game.",1
2019,easier banking,5
2019,good,5
2019,am flagging down this stupid app. google playstore should take down this worst app as fast as possible. you cant do any transaction nor check your account balance without encountering internal error. this app is so obsolet and a ripoff Ecobank should return back to when everything were convenient,1
2019,"donot download app;the app debited my account for a dstv subscription(#6800) on 01/01/2019,I reported the issue in the bank uptil date my account was not credited&my dstv was not credited.please avoid using the app,its only good for airtime purchase.app is bad.my account has been credited with the amount debited for dstv sub.",1
2019,"this is one of the scrappiest bank or fintech app ive ever coke across in my entire life! Ecobank, you guys must be from 1308AC ..what! ive downloaded and deleted it like mor than 10times and it never just works. You should turn the bank to a retail store please, and dont even go online with that too! cos you'd still make a shame of yourselves. Rubbish",1
2019,I can't sign in with the new pin,2
2019,good and very digital,5
2019,good,5
2019,"The bank as been noting our complains for quiet some time now without doing anything about it, I think this is one of the worst mobile banking app from any bank in Nigeria there is alot that must be looked into by the bank thank you.",1
2019,many times I have send request for Statement but I didn't get ....only few days this app is working . ..again same problem is there .....,1
2019,Worst banking mobile app. Can not log in for weeks now. Always having issues before then. The review by Willy Ajeba on 23/01/2019 completely explains my experience.,1
2019,nice app,3
2019,nice app.,5
2019,"Trying to login but am stuck at where I have to select country, it displays ""Processing Your Request""... ""please wait"", and does it, it doesn't go again. I have uninstalled and reinstalled several times but still the same thing. It was working fine last year until around November - December, so I haven't been able to use the app over 4months now. By the way am using Samsung Galaxy Note3 with android version 4.4.2(KitKat) Please Help!",1
2019,Your app is so outdated. Don't you see other banks app? Please upgrade.,1
2019,please go back to the previous version since december till date i have not been able to go pass activation page despite uninstalling severally.,1
2019,it makes banking easy,5
2019,lovely,5
2019,I cannot transfer with my app... keeps telling me pin is in correct and. when I want to change it it keeps saying in active app.,1
2019,good,1
2019,working perfectly for me. so good.,5
2019,Best,5
2019,lovely so to say,5
2019,fantastic,5
2019,great app,5
2019,great app,5
2019,It's really a great app and user friendly,5
2019,Excellent App,4
2019,I'm finding it veey difficult to log in with my internet banking details....pls work on it,3
2019,very easy but no result,4
2019,fast and simple. great user experience. always reliable,5
2019,good,5
2019,very good,5
2019,Yes it's nice,5
2019,Very good but the issue of having to go to the nearest branch in case of any challenge is worrisome,4
2019,nice,5
2019,good,5
2019,please i need ur help,5
2019,available,5
2019,Cool and user friendly,5
2019,Process and Fin are very long compared with other Banks,4
2019,"I have been reading through the chats just to see whether others experienced my problem.....""Select country after installing and it will take forever to process request.."".. People have been having this issue since last year.....Oh Ecobank....was sup?",3
2019,"I was really enjoying the app. But since after an update, it stopped working. Please help me out urgently. Thanks.",1
2019,"This us the worst mobile app from all the banks, it takes a long time before a transaction is processed, which other banks are not like that,I'm always afraid to use to transfer to other banks unless my other banks.very difficult to update,too slow,internet banking. is zero",1
2019,great👍,5
2019,vhim,5
2019,fair enough,3
2019,in recent months now precisely from December 2018 till date i couldn't install it into my Samsung android phone anymore.,5
2019,see,5
2019,"so it worked perfectly the first time i used it, but now it takes forever to process request. I'm stucked here not feeling well, need to send money to someone to get me some stuff and it's been over 4 hours now! uninstalled and trynna install again but doesn't seem to work anymore. it's heartbreaking, if you can't work on it, then pls take it off here. Ecobank pls do something about this app",1
2019,very easy to use,3
2019,nice app,4
2019,very fasting and sure enough to send money.,3
2019,i dont get it well,3
2019,help,5
2019,a ver good app,5
2019,fantastic App. Thumbs up to the Pan African bank,5
2019,it works better now,5
2019,Good,5
2019,Nice job,5
2019,most at times not accessible,2
2019,wow!!! Ecobank thank for making banking easy.,5
2019,Worst app ever for a so called panAfrican bank. Ecobank Nigeria are you blind to the reviews your costumers are giving? Today makes it the fifth time I reinstalled your app after being verbally convinced by your staff and I can't still access even the ecobank logo. You are the worst bank I have trusted and used over the years. I will rather look for an alternative since you have given me the option and i will have no regrets if they do better than you to close down my account.,1
2019,please what is the one time password,1
2019,the app has been terrible for the past 8 months. Can't access my transactions history. Nothing!!!,2
2019,"I used to have issues with the app crashing but today a staff from your branch at Western Avenue, Lagos, Nigeria helped me to fix the issue completely. That guy is doing a great Job!!! Kudos Ecobank!!!!",5
2019,very good 😀😀😀,5
2019,Excellent,5
2019,excellent and a very secured App,5
2019,Good,4
2019,Interesting,5
2019,This apps doesn't work in China please correct it,1
2019,im unable to use my mobile app to transact business,4
2019,this is terible. you guys need to work on this immediately. I can't even activate it. it has been processing for the past five days. Am even fed up with it,1
2019,"Please enter tge OTP that was sent to you, well but nothing was sent to me and where would they send it to?",2
2019,is not workin after d update,1
2019,a little good sha,4
2019,love this app so much because it easy work and help me to manage my time. you just act as if you are in ur personal bank. excellent way to work so long as business is concern. so timely you handle youe acount details with no stress. The most excellent news is that you can recieve money via mobile where there is no bank so wonderful. I want to thank the management for this wondweful ideal they came up with.,5
2019,Excellent,5
2019,cool,4
2019,ECOBANK mobile,4
2019,"This app has been a friendly one, i can do any transaction with it. i was shocked to see the responses here. but i must say, its a very good app. 👍🏾",4
2019,excellent app,5
2019,"user friendly, Good job",5
2019,ever since I switched numbers I can't access my savings account on the app although I've visited your offices nearby. I can only access the xpress acct. What had I do?,1
2019,it not working I tried signing up but it refused me,1
2019,very helpful,5
2019,good,4
2019,The app has a lot of issues,1
2019,Am finding it difficult to download the app. ls over two days now.,3
2019,it's a great app,5
2019,"Dear Customer, we cannot process your Non Ecobank Onboarding request using the data you provided. Please try again. Ecobank, The Pan African Bank. This is the error message I've received more than 10 times today. I cannot activate the app!!!",1
2019,this app is nonsense. you try to register it take years to work but why??. it work so very well before but no longer again,3
2019,"Does that mean your app does not support MasterCard? Yet you people are issuing it to customers, is that not madness",1
2019,c'est cool,5
2019,g8 app,5
2019,this app is pure garbage,1
2019,"was really good initially, after my last update, i couldnt access anything on the app since then. It keeps processing request for days. it became useless to me. no transactions, cant access my account, cant even buy airtime or make purchase. whats the essence having it on my phone when i still need to visit ATM at all time for minor transactions.",1
2019,it's giving me issues. serious ones. I've just uninstalled it. trying to reinstall it. I'm really disappointed.,1
2019,"Am so disappointed with this app, I had this app previously and it was working well, all of a sudden I couldn't do any transactions with it so had to uninstall. Reinstalling the app I can't get beyond country in fill the opening form. I have chatted on live chat to retify this and yet the problem still exist",1
2019,Good,5
2019,hodonu Francis like the apps very much,5
2019,rubbish bank app so annoying,1
2019,is not for me,2
2019,love it,5
2019,How come there's a feature to transfer funds through rapid transfer but there's no option to withdraw funds through rapid transfer to our Ecobank account? This can help ease the cumbersome process we go through at your branches. Most of your features too aren't working properly.,1
2019,great,5
2019,User friendly,4
2019,this app is very very terrible,1
2019,l used to like it when it was fully functional but now l can't even install it on my new phone and its been doing this for 2 months now . l Dont even know why l gave it a 1 star cz it is now useless,1
2019,perfect app for daily financial transactions,5
2019,it was wonderful,5
2019,nice one,5
2019,Good app. Thanks,5
2019,it was OK until now that I can't buy credit anymore. but apart from that it's a good app,4
2019,Easy to use,5
2019,unhappy with the app. i was enjoying it at the beginning but now i can't even transact anything. when i pay bill the comes back into my account without the bill being paid. again it always tells me that my daily allowed withdrawal limit would be exceeded whiles the amount i want to transact with is even small..,2
2019,Ok,5
2019,"the app is so useless. can't even registrat or log in. always error messaging. contacter customer service few times but still same problems. even the rapid transfer is so useless too. only Africans nationalities showing to registrat. so if you have European passport and have an account in African, no way to have the logging access. what's the points having Europeans to open an account then??",1
2019,"Its now working well. But since I changed phone and forgot my old password, I would be getting a new pin from the Bank soon.",3
2019,What's wrong with Ecobank. I can't even login to check my account. tried send Ecobank message n they couldn't solve it. This sucks especially when you outside Ghana u can't do anything.,2
2019,Excellent app,4
2019,excellent,3
2019,it is not fuctioning.The third time i have downloaded it.,1
2019,"My experience with the app has been positive so far, but it definitely can be improved.",3
2019,cant access this app,1
2019,It's great,4
2019,best given the most excellent,5
2019,satisfied,5
2019,I love dis app,5
2019,awesome app,5
2019,No experience cos it has refuse to open nor work in my phone,1
2019,Excellence,1
2019,"Sometimes transfer of money through mobile money is too difficult. The account gets debited, then credited. Though feedback is being sent, when one receives the alert of debit and inform their business partners, the next moment, it's a quarrel, before the credit alert is received. Please work on it. Thank you.",3
2019,Still trying to process the app,4
2019,verypoor.,1
2019,A good app. Akinwumi babatunde,2
2019,rubbish app. and please don't type that I'm sorry on my comment cos it's annoying. since December till now nothing has been done,1
2019,"please you guys should work on this app, its use to be nice using it to transact, but recently, setting up a new downloaded app isnt working. always saying (processing your request). without responding.",1
2019,i can't even get past the activation stage it's forever loading,1
2019,Have been trying to activate the app on my phone is not going at all.. What's going on,1
2019,always when i open the app is please wait why,1
2019,"The app is not working well. I've been trying to get it to work but for more than 2 months it has not been able to update and run. Still coming up with ""processing your request"".. Need to be resolved quickly by the developers.",1
2019,good,3
2019,I couldn't access the mobile app ve been trying to download it,1
2019,"seeing negative comments about this app made me scared at first,but honestly I've been enjoying this app for more than 1 week already and I think it's great ... I just hope it continues.",5
2019,cool with it,5
2019,"I have been trying to download this app for some time, it was downloading bt stopped and just ceased, just stopped in 37.9mb, in 97% .what's the meaning of this .",1
2019,App not working since December and you people couldnt be bothered......,1
2019,Nice one,5
2019,golden stars,5
2019,has never disappointed me. great job,5
2019,I want to long in to my account but it's messing up I contact you guys but I don't see your respond,3
2019,nice app better than ecobank service,5
2019,"I've not been able to use this app for the past 3 months. After putting my password, it keeps processing request forever. I can't transfer funds, I can check my balance. I can't do anything. Everything requires password and the password takes FOREVER to process. This is just so poor. Developers of this app should look into this issue.",1
2019,The app was very much useful until these past weeks when it became useless as I can't transact with anyone again despite my recent update of the app.,1
2019,So help me here on registration ... Where do i have to get the card number or how do o register,1
2019,"It has been a long story of frustration since December 2018.  This App has become a nightmare. I have had to uninstall and reinstall up to 5x to no avail.  It just keeps processing without end.  It's been impossible to do any transaction with this App. Has Ecobank banished me to across the counter transaction? Don't be sorry for me.  Just get this App working, please.",2
2019,am about to check it,5
2019,"Very bad app, I can not open it",2
2019,I find it difficult to open Ecobank mobile app.,5
2019,this app is very good and useful can store beneficiary information when compared to other apps that can frustrate someone. even when there's no network in the ATM the app will still be working,5
2019,User friendly,5
2019,Great app.. Very versatile - I just have trouble transferring funds to other banks,4
2019,very good,5
2019,I can't select a country to activate an account. The app keeps loading at the start up menu,1
2019,This is the best mobile app I've come across.,5
2019,was okay but starting Decemeber 2018 it has not been working.,3
2019,good,5
2019,Takes for ever to open. sometimes it does not open at all,2
2019,Superb,5
2019,"Previously, the app was phenomenon:but now, it hell. I can't even activate the app, the country section keeps updating and never finishes; I'm down.",1
2019,I do not receive any OTP so am stuck at the second phase where I need to set my PIN. Please work it out,2
2019,so so poor in terms of resetting password...live chat too is poor in terms of giving me solutions they are giving me to solve the problem ...,1
2019,Very relaible and efficient banking experience.,5
2019,I'm based in the UK and I need to open an account with eco bank but it's not working. need help,3
2019,great apps,5
2019,It was working perfectly before but is unable to open now,1
2019,"So far very disappointing, I have lost a lot of business due to this App's poor performance. Most times I want to make payments through tranfer, the app will never work, I will be forced to going to withdraw cash from the bank for the transaction. Please improve on it.",1
2019,terrible,1
2019,"Please what is happening to the app. For weeks now i cant activate the app, i cant select country cause its not displaying, it keeps processing your request for like eternity without displaying the countries. I have uninstalled and installed more than 8 times yet no improvement. Please do someting about it.",1
2019,it very good,5
2019,The app has refused to open. I downloaded and installed it 5times now but to open is a problem. what I see is ' please wait processing' from dusk till dawn. Am tired of Eco bank abeg. Am out.,1
2019,this app is fast and reliable,5
2019,Horrible,1
2019,What is up with this app? Why 'interface error' or 'inactive app' all the time on my two phones respectively?,1
2019,I am yet to explore the app,2
2019,Very good 👍🏾,5
2019,mi figue mi raisin,3
2019,this app is simply amazing and highly recommended .,5
2019,rubbish,3
2019,"My own is not working, after updating it, pls I need help",3
2019,good,4
2019,"Been trying to open the ecobank mobile app since last month, it's just stock at processing and that's it...",1
2019,This is the worst banking app I've ever used. Crashes very often for no reason. I fail to understand why a multinational bank like Ecobank cannot contract good software engineers to architect a stable application. This app has never been rid of bugs no matter how many updates they roll out. It's a shame really.,1
2019,very easy to use if not the best,5
2019,Ya ALLAH,5
2019,nice app,4
2019,goodevening...d app is not loading on my phone..always showing processing everytime i launch it...please i need to know the reason....i would be glad if i get an immediate response from you,1
2019,This application need strong network before it can work,1
2019,I love it,5
2019,very bad,1
2019,I love to be part of cashless society by online transfer,5
2019,numeric keyboard not working so pin is rejected,1
2019,a very bad mobile app,1
2019,offlate its not sweet at all,2
2019,Very boring,5
2019,very nice,5
2019,This app went from being useful to useless,1
2019,"This app is surely still developing.. However some urgent upgrades must be made. The app should be upgraded to handle multiple accounts. One should also be able to edit the list of accounts stored for transfers. I have a very long list now, some of the accounts I will like to delete, but this feature is not available.",3
2019,This app is Trash! Ecobank you are Running my Bizness! Useless bloody bank ! UPDATE!!! Ecobank you are Trash! Why can't you be like other banks smh 👎👎👎👎 If i could give 0 stars i would dash you. WACK!,1
2019,"Good day. I downloaded the app, installed it and then next stage was to select country and language then it kept showing Processing your Request for more than 24hours now. Yesterday same thing. Today the same thing. Please I will appreciate if u could kindly look into the matter. Thanks in anticipation. The PIN sent to me by the bank will expire soon and I have still not been able to access my account.",1
2019,It's ok,5
2019,good,5
2019,uninstalling it for now let me know when the app is better or better yet tale it off play store to save us all the trouble,1
2019,So far it's been working excellently. I love it...,5
2019,i have not been able to access my bank account over a month now,1
2019,"Horrible!! Not so useful, delays before opening, when it finally opens making transaction is time consuming. Worse still the saved account number function (beneficiary) is useless, it doesn't work. If those bug issues are fixed I could give a star.",1
2019,application nulle!!!!!,1
2019,smooth and fast,5
2019,realset,1
2019,""" You profile is temporary locked active pin"" this is d msg I kept getting wen I tried to run d app. After complain notin can b done it seem bc I hv not gotten help for d past 2 months",4
2019,"this is worst app I have ever seen, just downloaded the app, okay a pin is required to access the app, the customer service said check out of the menu button and reset your pin.. okay good... am still waiting for the menu button. Hahaha Ecobank the worst app ever..... the worst and the worst app",1
2019,i haven't downloaded or use the app yet but with the daily wailings of consumers and their reviews i would have to rethink my decision.,1
2019,Good,5
2019,"Utterly shameful! I can't even login. I knew it was going to be terrible before I even installed the app, but decided to go with an open mind & give it a chance. It is worst than what I expected. Also note that when they say you are chatting with customer service, you are not actually chatting with a human being, but an unintelligent machine thereby rendering the chat unintelligible. I have no trust with their so called chat. Forcing customers to release sensitive information to a machine.",1
2019,I used to enjoy the use of mobile app and found it very convenient until sometime in December 2018 when I failed to make even a single transaction.I tried to unistall and reisntall the app which even worsened my situation as I cannot access the app any more.It's not giving me the option to select my country.,2
2019,"Booting for day, couldn't open finally for use.",1
2019,"This app works well. Good job Ecobank! A little more enlightenment would save you some of the bad reviews I see though. 😁 Put solutions at their fingertips, share more knowledge about the app.",5
2019,What is happening to this app??? Everything was fine till about two weeks ago. When I try a transaction it keepa processing and nothing happens. I have uninstalled and installed back several times but to no avail. Please do something about this,1
2019,Excellent Banking,5
2019,"This app is horrible. It can ask for your pin as many times as possible. When it is suppose to be the same as four digit pin of ATM, it will ask for for its own separate 6 digit pin. Sometimes got confuse which pin to put. To see your account balance is war. You go to your account select your card to see account balance it will start generating mini statement which will end up show your error message. You cant even see your account number. You have to keep searching for it",1
2019,"your mobile app is the most frustrating app i have ever come across. even since i updated the app to the latest version, i have been trying to access my acc since then yet i could not.. you guys should learn from other banks the way they operate and build their apps ... rubbish",1
2019,Please you really need to work on this app. I uninstalled and install for more than five times now because the app is not really as used to work previously.,5
2019,"you guys can now reactivate the mobile app, the festive season is over, I knew u guys are gonna restrict money tranfers, so i made provisions.",1
2018,well is so wow,5
2018,more secured,4
2018,great mobile banking app,5
2018,Ban.......,5
2018,"Is a rip-off app. You cannot do instant intra African transfer as promoted. Transfer will never go thru, and when you complain takes months for reversal to be effected. Yet you are still charged. Same with mobile money transfers. Don't download or u will lose your money...",2
2018,It is very easy and always on the go,5
2018,"I used to love this app but now can't even recharge from my account neither can I transfer money...since everybody has the same complaint, maybe you seek help from other banks, how they did theirs. Pls fix this app as soon as possible because i don't like the idea of visiting bank just for petty transactions which can be done online",1
2018,"The worst mobile banking app compare with the one I have used so far, using the app is really frustrating.",1
2018,please I just installed it on my new phone and I have forgotten my pin. How can I reset the pin?,4
2018,Fast and easy way to get to destination,5
2018,I don't like xpress mibile Banking,1
2018,Ecobank please make una wake upoooo ur networking is very bad,1
2018,For three weeks now I can not open it with my Samsung mega. I open the first time since then it is not opening.,1
2018,The app is working fine but I hate with passion the kind of receipt I get from the app when I transfer money. I just wish ecobank could do something on it and make it look like that of First Bank PLC.,2
2018,nice app,5
2018,it helpful,5
2018,Is so good,5
2018,"i downloaded the app, i cant use it. during the page of country and language selection, the app just stucked there with "" processing your request please wait"" for all eternity",1
2018,Greats,5
2018,this app dont work,1
2018,"This is not efficient, i can't access my account",1
2018,I'm regret for using ecobank app,1
2018,rubbish select country since. it is still loading,1
2018,Good easily access,5
2018,How on earth do I use this app if it won't activate? I am feeling very upset honestly,1
2018,it's cool,4
2018,it was a good app until an update came and it destroy everything. now i cant even log into my account anymore😟,1
2018,I've been unable to activate my app. it stays on one spot processing like for ever,2
2018,great,4
2018,for sometime now I have not being able to open my mobile account. any time I try to open same it keeps on running but will not active,5
2018,"it is so disappointing for the past two weeks i cannot access my account to make transaction all it keep showing is "" Please wait"" .",1
2018,"I love this app is very good, but since yesterday I have been facing challenge of logging in and making transaction, I am just frustrated please fix it",4
2018,It made everything easier,4
2018,"very useless application, i have been trying to make a transfer for days now and it keeps failing... i had an emergency and couldn't use the stupid application for anything.. Thank God for GT mobile.. if you guys dont know how to run an app the remove yourselves from play store and app store 😡😠😠",2
2018,"Dis is just about the worst app, and as terrible as the real life banking or even worse, very frustrating. Am starting to rethink my banking activities",1
2018,"""Too many connections"" error all the time.",1
2018,"Due to my experience I most say this is a terrible bank, just days to Xmas I decided to use my express acct to receive my salary and to my disappointment am yet to get any alert, *326# after awhile started giving command line that my pin entered is incorrect. their customer care line is out of reach, and after downloading this so called mobile app I can't even login because it kept loading for minutes, the last login attempt I made lasted for 45 mins and only responsed 'processing in progres'",1
2018,Not too superb. Very slow,2
2018,"it was haywire using this app, This app need professionals to fix ASAP.",2
2018,please my app has been temporary locked... please any help from here ?,5
2018,Nice and good,5
2018,very easy and pains taking transactions,5
2018,"This app is very convenient but I have an issue depositing funds into my Xpress account. The error persists after the update. I realise I can move funds from the Xpress account but whenever I want to move funds into the Xpress account, I'm shown an incomplete error message. I'm also tired of always being told it'll be worked on just to have the issue persisting.",3
2018,Not good,3
2018,"Since on the 11th of this month i have not been able to use this app, always showing CBA timeout verify transaction for posting bla bla, i have cleared cache, Uninstalled and installed.. i give up",1
2018,The most useless and inefficient app ever!,1
2018,I'm unable to open this app this past 3 weeks. This is Christmas shoooo,1
2018,This app sucks it works when it wants to work.,1
2018,The app is too slow for my liking,2
2018,It keeps crashing on infinix phones. Please fix,1
2018,hello eco bank...plz on the 16 of November my account has been blocked have visit the nearest eco bank in my area for it had not been resolved,2
2018,the app is slow AF,1
2018,From the 24th of nov i cannot acces or use mobile banking.. From being the best bank ive ever been with to bringin so much disappointment. When will it work again ????,1
2018,"I think Ecobank is one of the worst banks iv banked with and then oh well,i thought the app would help matters but NO,it gets more frustrating. For close to a month now,i cant do any transaction with their ""WONDERFUL"" app. Tried logging to their website to chat with their rep and its not even helping. I cant encourage anyone to bank with Ecobank. They always end up frustrating their customers. Worst bank of the year",1
2018,very difficult installing.,1
2018,cool,5
2018,it is still lethargic and cumbersome,3
2018,I can't access this app easily sometimes and it's very annoying. Been facing the Same thing for close to a week now.,3
2018,I've been using it before but suddenly the app didn't went through again ....then another didn't active on my mobile phone,5
2018,You have to improve your app performance or else you will loose a lot of customers. I may be on my way out iof this bank.,1
2018,I love it so much.,5
2018,Banking with Eco-Bank since 206 it good.,4
2018,Nice,5
2018,Cool,5
2018,"Hello, team please I'm from Ghana but living in Germany and I can't sign because of the location please is there any help?",3
2018,So much network problem,1
2018,"Thanks for deceiving me, for wasting my precious time trying to access my account through your app, for your pretending care and so on and kindly save ur response cos i dnt need it. i have to walk frm my residence at Sepaase to Tanoso to redraw money at this time of the day after your fxxxxxx app failed me the seventh time. Good work keep it up",1
2018,The best mobile banking app so far 👍,5
2018,The best Banking App in the Market,5
2018,Oops,2
2018,Great app! I use it for all my transactions.,5
2018,Nice,5
2018,It's cool,4
2018,"This app is causing a lot frustration, keeps on saying ""processing your transaction"" you are inconviencing us you people",4
2018,Its ok,5
2018,Ecobank......work on ur mobile app......before I change my mind,1
2018,How can i connect my momo to my account,5
2018,Just make it work for once...,2
2018,Good,5
2018,Nice app,3
2018,Need a phone like this where will I get if,5
2018,Always hanging network,4
2018,Why I cannot log in with email instead always phone number? I am blocked with my account and customer service is very bad always someone is in queue. 😠,2
2018,If Ecobank is not ready to move with the trend pls get off the list. my worst banking app when you need it most it fails. Sure,1
2018,"Struggling to transact using this app,rapid transfer of funds to other banks not functional since November 2018. So inconveniencing",1
2018,Very fraustrating,1
2018,"Seriously it was a good app, was hppy using it, then it suddenly went haywire. I cudnt transact or anythn. Was made to clear cache n data, uninstall n reinstall but still had that ""processing your request"" which went on for eternity. I love eco bank cuz contrary to what som here are saying, y'all r customer frndly. Pls, do somthn abt d prblm. We r luzn our minds here.",1
2018,They say it does instant mobile transfer but it's not true.,2
2018,"The app is secure, save and user friendly",5
2018,"I am very disappointed. I got this app 2 years ago. It was working very well and was really helpful. Now i cannot even open it. When i try opening, it just stays at ""please wait""... and the online help agents could not solve it. I am away from home and can't access my account unless I go to the ATM. 😠😠😠😠",1
2018,"Yr service is poor,processing my request ,wen u need money very urgent this thing keeps happening over and over apuuu app",1
2018,good job,5
2018,"u ppl kp sayn ur gona fix d prblm. ur agents made me clear the app cache and data, made to uninstall and reinstall...but still processing request that goes on for eternity. what da heck is da prblm?",1
2018,Good day,5
2018,Easy access,3
2018,the app is fake,1
2018,excellent app,5
2018,"This is the worst mobile banking app.i have money in my Xpress account & I'm starving, I can't even shop for Christmas.I can't log in for weeks now. Can't you move it to my current account? It's really frustrating",1
2018,Nothing,3
2018,Very helpful user friendly,5
2018,This app has one of the most highest unprofessional customers services who just write in 1seconds and disconnect . This app is so not useful always out of services always delays. It does not work. This is my worst nightmare app,1
2018,Very reliable,5
2018,Is bad,1
2018,It's the best,5
2018,No good enough,2
2018,My profile has been locked any time i open it i forgot my password but I have now remember it but any time i open it my profile temporarily lock,3
2018,Cool,5
2018,Not too sure,3
2018,Doesn't work that way,5
2018,So easy and very comfortable thanks,5
2018,Better,4
2018,This is verry goog,5
2018,"App keeps refusing to activate, I have retried and retried. All I get is 'communication error'",2
2018,Simply an awesome experience,5
2018,Its a stress reliever,5
2018,The app is the worst mobile banking app. The bank is outdated and needs improvement. The live chat disconnects without solving your issue. Work on your mobile app before trying to belong to the league of mobile banking app.,1
2018,Need improvement,5
2018,It easy,5
2018,The app keeps failing to open after updates. It so bad,1
2018,An improvement,4
2018,I think this app is good,5
2018,"why on earth do u need so much permission? asking for permission for camera,calling and SD card?",1
2018,It's ok,5
2018,The app is very bad Ecobank should develop another app that will be better than this.,1
2018,I love it,5
2018,In this day and age you should have convenience of banking at your own convenience with reliable apps.as a bank i think you have failed dozens of your loyal customers.this is really not convenient considering its the festive season.greatly dissappointed,1
2018,"After the update the app keeps misbehaving,it's just stuck in processing keeps loading forever,please fix it.",1
2018,Unreliable site,1
2018,Can't access the app always,5
2018,I'm really loving it,5
2018,Is good,5
2018,"Good improvement, keep up the good work",5
2018,Unreliable,1
2018,Improve as sometimes u do not receive feedback on your transaction,3
2018,Useless app,1
2018,"This is the worst application I've ever seen. For days now, I've been trying to activate, but it's so frustrating. I hate it with passion",1
2018,its easier to use and reliable,5
2018,Trust bank,5
2018,Very good app,5
2018,Can't install in infinix phone Hot 3,3
2018,Good job. Helps make banking easier,4
2018,I have been having challenges logging in and making transactions since yesterday. Very frustrating,3
2018,This app started evil behaviors. I can't check my balance and other things. It just say 'processing your request' and that takes forever. why?,2
2018,"It's an excellent app, Thanks to ecobank.",5
2018,Good,3
2018,Pin number,5
2018,"Wouldn't let give me accurate figures for account mini statement. Always ""internal processing error"". Send full statement to email? Forget it! It's be easier randomly stumbling upon a hundred billion dollars on the sidewalk. All this after I got locked out during registration for some inexplicable reason and had to go to a physical bank to have the issue resolved This sorry excuse for mobile app should be taken down for unreliability until the aforementioned problems are fixed. The developers could learn a thing or two from the developers of other mobile banking apps as well. Until then, I'm seriously considering moving my money some place else.",1
2018,Life's good with ecobank,5
2018,Good to use,5
2018,Wonderful,5
2018,Absolutely useless and so is the customer service,1
2018,It's good for sending money,5
2018,Useful to me,3
2018,Loans and Deposits no longer work. I can't check account balance either like others Banks App.,2
2018,The best bank app,4
2018,I like the speed of operation,3
2018,Good,5
2018,"After inserting my password,it's takes longer than expected time to open and sometìmes does not open at all",3
2018,Nonsense,1
2018,Good,5
2018,App is wack.u guys need to work on it,1
2018,Great app,5
2018,I just want to reiterate my earlier stance that both the bank and it's app are unreliable and frustrating to use.,1
2018,Reliable app,5
2018,"For the past 2 weeks now i have been trying to carry out a transaction with this app but NOTHING is working, i can't even view my balance. All i get is the ""loading.. page"" when i input my password. This is so annoying",1
2018,Poor,2
2018,I like it,5
2018,Frustrating,1
2018,Great app,5
2018,Great app,5
2018,Cool and perfect,5
2018,Excellent,5
2018,Delays in providing necessary and helpful information. Please improve this App to suit the real purpose.,3
2018,I think this app is really helpful in terms of financial services,5
2018,The app is brilliant,3
2018,This app is trash is not activated,1
2018,Awesome,5
2018,It is easy and convenient to use,5
2018,This app is good. Some time when we ask balance it says your account reference is not correct.,5
2018,"Bugs,bugs,bugs,network errors,crashes and so much more,fix this nonsense u call an App!!!!!!.",1
2018,Its so slow...and then at times it just hangs... And keeps processing.... Non stop,1
2018,Improve on it,1
2018,So disappointed... Can't activate Eco debit card on app,1
2018,"Very good, easy to use and reliable",5
2018,"Improve on its reset capability. I put a wrong pin code and had to go to my branch .Why not sent an automated response to my phone and mail and a link or use auto generated password like twitter.  recently it also rest itself and has been telling me my device is not able to support the version and yet i had previously downloaded it.Can you fix these issues urgently please,we shouldnt have to walk to the bank each and every time for things that we can do on our own",2
2018,"I am personally disappointed by the app, the quality and even the service. The design is too basic, many bottoms that don't work. I tried for couple days to set up my account, but still get errors.",1
2018,It's very useful and slow,3
2018,To help me to check balance and send . withdraw money.,5
2018,. A,5
2018,I have been trying to use this app by registering my account but its not going thru. Says error something and I went to the bank they could not help me at all. I need internet banking for ecobank but I can't get thru.,5
2018,Ecobank is the best bank in the whole Africa,5
2018,Yessssss,5
2018,"very bad and useless app and bank, i regret not coming down here for review before opening an account with them. closing the account tho.",1
2018,Nice app,5
2018,After the update i try to do some transaction and is telling me that my pin that i have been using is not correct....... I try and retry till now it still don't work,1
2018,Its wonderful,5
2018,It is frustrating,1
2018,"2nd time I'm having this issue with the app and their customer care. Bought airtime on Tuesday 20/11/18 and I'm still waiting for funds to be reversed,despite the follow up calls I made to the customer care. First I was told it will be reversed in 24hrs then they changed it to 3 working days. What is next?. If you were me,please what rating will you give yourselves??",1
2018,This is so good I enjoy using this app,5
2018,Great way to monitor your finance's,5
2018,Great,5
2018,Good,3
2018,"The app is slow, you have to try a thousand times before your transaction will go through and most times it doesn't",2
2018,"This app is very useless, I have wasted much of my mb trying install it",2
2018,I have been waiting for hours for the One Time Pin to use in registration. It hasn't come.,2
2018,Are think this application is more important to me that I can get my own account,5
2018,Horrible service. Worst Bank app ever. I'm considering changing my bank. Can't conduct a single transaction. Always loading repeatedly.,2
2018,I'm feeling great,5
2018,"Been trying to pay for something now, for the last 3 days.... Nothing!!! It doesn't tell u 'failed', neither does it inform if successful... Really frustrating!!!!",2
2018,This app have waste of time and data as I keep reminding downloading again. It never worked smoothly at once,1
2018,Rubbish,3
2018,"The best app every, so fast and easy",5
2018,Work only where there's 3G coverage,4
2018,Thank you,5
2018,Was enjoying it but now hmmm ...,3
2018,"So frustrating, made me recharge twice even when it wrote ERROR",1
2018,Very good,5
2018,👎👎👎,2
2018,"Google playtime is awesome, fast download and effective.",5
2018,Cool,5
2018,I'm still test it and will revert to you after but even now I find it more better than others,5
2018,"This app is good, it works fine",3
2018,Useless app. Worst banking practice,1
2018,Good,1
2018,Good one!,4
2018,Serves me best,5
2018,"If there was a way to not even rate it with a star at all I would. I've not been able to activate my account since I downloaded it. I was told to reset my pin, I tried the live chat, which I had to wait for a very long time then finally started chatting with the agent before I could even type in my problem the agent disconnected. I don't know what is worse using this app or going to the bank itself.",1
2018,It's okay especially to credit or debit account,3
2018,One of the best Apple in the world,5
2018,It's good on all fronts,5
2018,The app is good,5
2018,Very Sluggish and doesn't reflect sender and receivers name in transaction receipt,2
2018,Very good app.,4
2018,One of the most simplified bank apps out there.,5
2018,"When a Bank of thieves create an app, you get Ecobank Mobile App !",1
2018,It's an OK app_try it,4
2018,The App is good,5
2018,I can't activate the app. What kind of app is this?,1
2018,I think this app is not only special...it is extra special...an is good,5
2018,Wonderful app easy to use,5
2018,gud,5
2018,The app is slow to transact and i don't understand why it only requires mobile data and not wifi when processing transactions.,3
2018,Is giving me seriuos heeadache to send to my family back home and it wasn't like that before.,1
2018,This App is trash. Tried activating it severally and its from frying pan to fire. Take a cue from Diamond bank and other banks in Nigeria. Ecobank app is the only frustrating mobile bank app I've ever come across.,1
2018,Not very effective. Lots of issues,3
2018,Always frustrating using this app...transactions are successful once in a blue moon...something needs to be done,2
2018,BEST APP.,5
2018,"I really don't know why anyone should bother with Ecobank anymore. This app, and other mobile services, are completely useless. Before making a single transfer, you have to try 100 times and pray you're lucky once. I've been trying to recharge through USSD for the past three days yet nothing. Just tired of this bank.",1
2018,This app is helpful,5
2018,I'm not impressed,3
2018,Pls put more work on this app,1
2018,This app save me out of stress,5
2018,It is the most useless application in Nigeria. 99% of the time it does not work,1
2018,Easy and convenient to use,5
2018,Your app is just in effecient .very slow and most time out of use.,3
2018,I can't activate the app,1
2018,Great App specially designed to bridge the payment divide and solve customers payments needs. it's the best of it's kind.,5
2018,Hello Have I recently open the Eko express account and I want to know if I need any verification before using it.,3
2018,"I CAN DO ALMOST ALL MY TRANSACTIONS WITH IT. PAYMENT OF BILLS, AIRTIME TOP UP AND MOBILE MONEY ACROSS ALL NETWORK. THIS IS SO INCREDIBLE. I JUST LOVE IT",5
2018,"This app is becoming very annoying to me, since 3months now I can't even use it since I upgraded to this new version and it has been telling me to use my old and expired ATM card to activate it and I have disposed the card since it expired and even the new card is not activating the app. You people should do some b4 you lose your customer...",2
2018,I'm not sure how to use this App. The language is strange to me.,3
2018,I'm pissed of with the bank itself I can't use my card on the mobile app,1
2018,Needs better features for easy usage,5
2018,This app is very frustrating and forget about trying to get help setting it up online. You really are not delivering what you promised with this app especially for those outside Africa. The app should work on any phone and  any phone number around the world as long as the person as an active account with Ecobank. Please have a professional fix it. It is really worth it if you want to keep some customers.,1
2018,"App keeps crashing, whenever I log in successful. Making it difficult to view and perform a transaction",2
2018,"You expect so much but you get so little. It hardly ever works. This app is a huge letdown, not unlike the bank.",1
2018,App works fyn but need to much internet to work. The response time for lower version of android is really slow.,3
2018,Very slow app. Poor online service..Ecobank should beg international banks for help on digital banking..it's frustrating using this bank,1
2018,Very slow and unreliable,2
2018,"Why do I need to have airtime on my phone before checking my account balance? I also downloaded the app but can't use it because of some code, how do I get the code?",1
2018,Yes,4
2018,Its so horrible cant check my balance full of online glitches,1
2018,Lovely app,5
2018,I've been trying to set my referral code and the agents keep telling me it optional but really need to set my referral code I beg u please help me its very very important,2
2018,Bad app,1
2018,Nice,5
2018,It will be better if payment receipt is generated by your app after payments (like it is with my alternative bank). Thank you,3
2018,"Whatever you did to it is killing the app, too slow. Poor mini statement, please update it!",3
2018,You're trying,3
2018,fantastic,5
2018,"After the last update, it has become IMPOSSIBLE to log on. Disappointment would be an understatement in describing what the app has become.",1
2018,Improvement,4
2018,Thank you ecobank for your good works,5
2018,I only have problem with buying airtime with the app....most of the tym it fails,5
2018,Easy and reliable.,5
2018,"Please, I tried activating this app at home, but it didn't work.",1
2018,This app should be compressed. Some of us are having storage issues 😑😥good app though,3
2018,Wow amazing,5
2018,I love it,5
2018,It's been giving error messages for over 3days now,2
2018,Great app,4
2018,Ever since my last update I have been having difficulties in doing a simple mobile transfer or even using my ATM. Eco bank is still the worst bank ever.,1
2018,There is room for improvement,4
2018,"Recently this app had been very Useless and stupid. My account doesn't get updated on time and other random issues. When you chat with the Ecobank coutomer care agent with the live chat l, they are aways full of excuses, unending apologies and I usually get different responses from them about a particular information as if they are not been properly trained. I'm very disappointed!",1
2018,Best mobile banking app,5
2018,"Crappy app. The loading time is too slow. ***Since my last review, the app has gone worse just like Ecobanks internet service. Loads in ages, transfers are also difficult to scale through. Please work on this app or create a lite version that'll work extremely fast",1
2018,The cost of transfer is high and somethings the mobile app don't work well,2
2018,I love it,5
2018,Cool,5
2018,It a good app. They keep improving it.,3
2018,I love it,5
2018,Good,5
2018,Very good,4
2018,Easy banking . Very nice to go by,5
2018,"I've been trying to activate this app for two days now after I tried to change to a different country. After testing with different people and devices, I discovered this problem is trivial. It seems you are not appending the country code of the registered phone number with the phone number when sending the Sms containing the activation code. This would make messages to people that are roaming to fail. Please, kindly check this.",1
2018,"I can't be the only one that hates this nonsense,never displays my beneficiary. Una bad for ground worse online",1
2018,"I never had the time to comment on apps but i cannot help this. Lovely interface, well arranged functionally and rich features icons. It appears those were the mission. User friendliness is almost zero. you are prompted for PIN for almost every click even while you wait for a transaction to complete and every time you access another app. every PIN verification takes almost forever and transactions will keep showing up errors even as you got alerted via sms. i kept thinking its just temporary but it appears the real mission is to frustrate users to go to the banking hall. this is prolonged disappointment. I am sure i am not the first to give these complaints. I will hang around a little while and hope things get better if you still have the misson to keep your customers.",2
2018,Loving it,4
2018,Make it faster,5
2018,Easy to be use..i love it,5
2018,Keep it up,5
2018,Since today it' has been writing something went wrong. Its disgusting.,2
2018,"I think its a good thing but, you need to step up your network is always shaking.",5
2018,cool,3
2018,Very convenient to use,5
2018,"I have used this App and i can confess that ECO Bank PLC are really doing a great Job. The developers behind the great App are wonderful. User friendly, fast and accessible.",5
2018,"I just recently downloaded the app, I've been trying to activate it but its not working, I keep trying to select country but I'm not seeing any options..I just wasted my time and money",1
2018,Good,5
2018,Cool,5
2018,Very impressive,5
2018,Thumb up for you,5
2018,Nice App,5
2018,The app needs to be upgraded.,3
2018,Love it,5
2018,This is totally unacceptable delay in reverse of transaction. I paid a bill and you charged me twice and am entering second week now and still no reversal. Since you have failed to give me positive feedback. This is totally unacceptable.,1
2018,"I love the apps, its by me",5
2018,Very frustrating as my activation code has not been sent for days.,1
2018,"This app or even this bank can't be trusted specially if you are using it to run your business outside of the country. You can't reinitialise it and have a new pin code. The customer service is another nightmare. Don't bother call them or send them mails, you never gonna be satisfied, just a waist of time and your money. Just enter the premises of this bank in lome togo and you gonna experience how bad the customers are treated. Really desapointed in this bank !",1
2018,Cool,5
2018,Thank you MAJOR 1,5
2018,Nice App,5
2018,So lovely,5
2018,It better anytime,5
2018,Nice,5
2018,its ok,3
2018,Cool,5
2018,A great tool in personal financial management,5
2018,It's too slow and at times doesn't work at all.,2
2018,Cool,5
2018,Cool,5
2018,Its fast and awesome.,4
2018,It's fun,4
2018,"the app only works like once in month, oh gosh!",1
2018,very good and easy to use,5
2018,Very good,5
2018,Good,5
2018,I just love it!,5
2018,"Buggy and horrible support, that's the most polite I can be. It is complicated to activate. Often, it tells you a transfer is successful but you receive a SMS telling it didn't ""because of interface"". Let me not talk about the support, it's simply shameful to call it support: they will close the chat when the issue isn't solved, they behave like bots, only less innovative. When a ticket is raised, 10 min later it is closed despite your problem is not solved. All in all, you can get with this apps a very perfect example of what not to do. Edit: Last update doesn't even let me do anything. It's just updating my profile and then ""something went wrong"". A catastrophe. And the actual update is asking to create ""secret question"" but keeps saying the questions has already been created. Complete waste of code. I forgot to mention the bot answering comments on Google Play... Shame.",1
2018,Am able to access the App. Keeps saying contact customer service for pin,1
2018,Other physical transactions should be added to the online ones for easy assessment.,5
2018,This app is faster on push and pull mobile mobile banking,5
2018,"Problematic all I get is Dear Customer, we cannot process your Onboarding By RIB request using the data you provided. Please try again. The PAN-African Bank. The next is money debited from my account USD0.08 debited from a/c no 003113xxxxbbbbbb MOBAPPEZW ZW at ECOBANK ZIMBABWE LIMITED on 16/Jan/17 Your available balance bla bla",1
2018,Like it,5
2018,Thumps up for this app,5
2018,Excellent,5
2018,The best on the market. It's unbelievably convenient and will be unbeatable for a good period of time.,5
2018,Its a great app but i used it to purchase credit last Tuesday and it was deducted from my account but the credit never came. I need an explanation please.,5
2018,Very good apps,4
2018,Upgrade.. Always slow during transaction.,3
2018,I can't even operate a simple transaction with this apps,1
2018,"Very nice app no need to go the bank to get account Info,",5
2018,Nice app,4
2018,Cool,5
2018,MAGNIFIQUE,5
2018,Cool,5
2018,Cool,5
2018,Great app,5
2018,Very good and life made easy. Now I can bank on my finger tips. Thanks to the ecobank online chat lady who introduced me to this.,5
2018,The best mobile app ever. 👍,5
2018,"It's very complicated, I can't even open up the app and says I should contact an online person to tell me how to reset my pin",1
2018,The app isn't working,1
2018,Cool,5
2018,The server slow and time wasted,1
2018,Easy banking with EcoBank Mobile App,5
2018,I wish you can minimize the app for other phones to be compactible also there should be a short code that can be used to send money to other ecobank account users when the app is not loading.,5
2018,😏😏,1
2018,Fast and reliable,5
2018,It is the best,5
2018,Nice,5
2018,Cool,5
2018,I think we should make sure the app work properly,3
2018,Thanks and wonderful,5
2018,Too slow and always have issues when transfering funds atleast once or twice a week,2
2018,"It's a good app. But it can quickly debit your account and notify you when you tranfer money or buy airtime, but it takes minutes if not hours before you can actually recieve your purchase. Please any thoughts on that?",1
2018,"It is not that interesting unlike other applications like this. It will prompt you to save a beneficiary yet you can't access the beneficiary's bank automatically except you start afresh for same. I also find it difficult to access transactions history of previous transactions. In fact, this application needs to be upgraded. And again, I don't see reason why it has large MB.",1
2018,Cool,5
2018,Cool,5
2018,Amazing how ecobank mordify it banking system,4
2018,The Apps is ok but there's room for improvement.,4
2018,"If all the banks had apps like this,visits to banking Halls would be reduced to bearest minimum!",5
2018,"Trash App, transferring is always hectic and app is not reliable at all",1
2018,Great product,5
2018,very good app,5
2018,One of the best products ecobank put out there.i ll recommend over and over again.i love it.makes my transactions seamless. Thank you,5
2018,"The app is nice, fast and robust.",5
2018,It's reliable,5
2018,Rubbish,1
2018,I love it,5
2018,Cool,5
2018,useless what's the meaning of your account is temporary locked,1
2018,Can I add my other Ecobank account?,3
2018,It's good. Keep it improved abit,5
2018,Cool,5
2018,This is most frustrating app I have ever seen,1
2018,Cool,5
2018,This app has been so useful..helping me manage my account with just a click is something else...also buying airtime and paying bills is made a whole lot easier. Nice work Eco Bank👍,5
2018,"For months now I have been trying to make payment with it which is not possible, it will not release bank list, whereby making payment impossible.",1
2018,This is the best app ever,5
2018,Great app,5
2018,It's a good app,4
2018,Easy the condition,5
2018,Very good app,4
2018,"I love the app, its made my transactions much easier. I can do almost everything in one place. I have not entered the bank for some months now, yet I can still carry out safe transactions.",5
2018,The login speed is so poor.. Problem with interbank transfers,3
2018,Can't transfer money to other banks. I called customer service and they promised coming back to me but nothing happened. More frustrating.,2
2018,It's excellent,5
2018,It is quiet an interesting app that I can recommend anyday to everyone,5
2018,Good,5
2018,I like it,5
2018,"I called Ecobank customer care and was asked to download this app and that i could activate it and start transacting without going to the bank using my debit card. But as everything with Ecobank is unsatisfactory, this is no different. Even after typing in the OTP sent to my mobile the app can't even activate. Such a shame, when will this bank leave mediocrity and actually impress its customers?",1
2018,It's cool but newspaper versions,4
2018,Cool,5
2018,"This app is very useless, you can't transfer money to any other network aside MTN in terms of mobile money and if by mistake you did without knowing retrieving your money back is a big blow on the face. I will never advise anyone to use this app. Very USELESS!!!!!!!!!!",1
2018,Gotv subscription icon missing. Please rectify the issue.,4
2018,It's reliable,4
2018,"Since I updated my Ecobank app to the latest upgrade, whenever I open the app I will be ask to reset my pin and after resetting it a thousand times a day, my new pin will still not unlock the app. I don't know why I can't unlock the app with my pin. Help me out!",2
2018,Needs to be improved,2
2018,I love this application,5
2018,Cool,5
2018,Cool,5
2018,This is supposed to be an App for people on the go. It sometimes works effectively and most recently has given me error messages over and over again for all my urgent transactions. It is not as reliable as expected. The App needs major improvements.,3
2018,Cool,5
2018,This app really allows you bv to bank from anywhere at any time. Great banking app,5
2018,Help in my banking system,5
2018,"I love this app in all my financial transactions, it good.",5
2018,"Great App, but it can definitely get better",4
2018,Good and amazing,5
2018,I'm happy,5
2018,Great app,5
2018,Love this app is very fast,5
2018,Use full,5
2018,Beautiful,5
2018,I'm finding it difficult to install the apps,5
2018,Cool,5
2018,OK,3
2018,Love it,5
2018,"My password does not work anymore but previously it did I can't buy airtime it's just show error, I really like your bank but you are becoming a disappointment on digital platforms like visa and bank statement",1
2018,"Downloaded app on my S9, attempting for 4 days now to activate it. Still have not received the activation code even though app has all the permissions. Frustrating as i was using it on a previous phone and have outstanding payments. Contacted customer services with no success.",3
2018,The app is super cool! Easy banking and countless transactions on the go!,5
2018,Do I need to go to the bank before I can activate it,3
2018,Thank you for presenting a suitable system here in Africa !,5
2018,It's big on convenience.,5
2018,Works very well for me,4
2018,The downtimes are way too many and would appreciate if it's reduced,5
2018,Nice app,5
2018,Good,3
2018,Excellent app in Ghana by far,5
2018,Very good,5
2018,One of the best mobile apps in the world.,5
2018,Great app.,4
2018,Mobile banking app has never been this good. Very useful and easy to use. great great!,5
2018,I can't deposit with it my only problem so please add that function so we can deposit from our mobile wallets.,3
2018,This App is wonderful. The best in the market.,5
2018,"System very dull if you want to, transfer money from your express cash account to your mobile money account",3
2018,Is very fast,4
2018,Great experience,5
2018,Good as wel,5
2018,GOOD JOB Nice banking exposure,4
2018,So far so good,5
2018,"Am running away from first Bank but it seems u guys ar more terrible. Why must I hav to wait for eternity to chat with an online customer care agent? Your mobile app is not activating keeps telling me service time out, an error auto etc. Could it be a sign that ur banking system is faulty?",1
2018,It works when it wants to.. 😕😠,1
2018,Whenever there is problem with the app subscribers should be alerted to enable them find alternative way to bank,5
2018,Is not bad and it's OK for me,5
2018,I installed this app..but i don't get activation code on my number.my number is registered on my account too.its a very urgent request,5
2018,"Even as the app is very convenient, the issue of crashing whenever there is a new android version is VERY disturbing. App hasnt worked since android 9 was released and i dont know when developers intend to solve that problem. its really bad",3
2018,"This app really really bad, most times it doesnt load the transact tab, if it loads, you input your pin, it would take forever to bank transfer,",1
2018,Good app except sometimes it is slow.,5
2018,Cool,5
2018,I have been trying to open the app to check my account balance but it keeps giving me a message that says the app keeps stopping,1
2018,So simple,5
2018,I cannot bus the application since some days,1
2018,My profile is locked don't know why,5
2018,This is good but the network is too poor,4
2018,"App not working in Android 9.0 ""App stopped working"" keeps popping up right after upgrading to 9.0. Deleted and reinstalled but no success. Please fix it",4
2018,👎,1
2018,I purchased airtime from ecobank xpress account and they proofed me that; they have completed the transaction whilst I have not yet received any airtime on my account. Please why this things happening to me?,4
2018,This App is the best,5
2018,I think the Bank should continue to maintain its IT compliance,4
2018,I think is best app,5
2018,Yet to use the app,5
2018,Fine,5
2018,One of the very best Bank App I know,5
2018,"need to step up in the app business thing, cos this our mobile app is not helping at all. Tells me request can't be completed Reson INVALID ACCOUNT,after updating to the new version of the mobile app.",1
2018,I feel good and save with the application,5
2018,It's very important,5
2018,"The app is very slow when making use of it, and I can not activate the app now",4
2018,Most transactions failed to go through and money got lost along the way😣,3
2018,A great banking too.,5
2018,The app is good easy transfer but too slow in term of loading,5
2018,Awesome,5
2018,Unable to activate the app after trying severally. I uninstalled and reinstalled but same problem,1
2018,Is good and urgently needed at this era,5
2018,Withdraw,5
2018,Nice,5
2018,"The ""select country"" option isn't working and the app isn't opening at all. This is exasperating. 😒",5
2018,"I use it to pay my bills, also it is easy to use",5
2018,It's a great app and easy to use.,5
2018,Ok,1
2018,The app is easy to use,5
2018,This app has really made money transfers very easy,5
2018,Crappy app. Takes forever to load and thereafter crashes. You guys need to go to GTB for schooling on how to use technology in banking. Shior.,1
2018,The app is not working on Android Pie,2
2018,"I now doubt my decision to open an account with Ecobank. Can't use internet banking , can't activate my App and can't get the support I need. It's like no one cares . Is your support team full of robots or people ???",1
2018,This app is not working on Android 9.0 Pie. Please Fix.,1
2018,Cool,4
2018,Not bad,4
2018,Eco Bank app,5
2018,Best so far,5
2018,Great,4
2018,"Ive tried using this app severally but it wont respond at all, especiall weekends",1
2018,You probably need to be sending text when ever deposit or withdrawal is done,5
2018,Cool,5
2018,Your connectivity is awful. It's not reliable,2
2018,Can you register an account with this app?,3
2018,Am finding it difficult to log in. Please resolve this issue. The application is always freezing. Resolve this problem please.....,3
2018,Cool,5
2018,Cool,5
2018,Am sure you can help by linking me to mobile app. It now more than 72 hours.,1
2018,Thank,5
2018,I downloaded the application and my one time pin have been the hindrance of not working with the application so how do I get me one time pin being resend,2
2018,I cant even activate the app. The chat program dont even allow me to lay my complaints before logging off.,1
2018,It helps,5
2018,This app is o but somehow I have never use it before maybe it might help to save money,3
2018,Cool,5
2018,It's better,3
2018,Cool,5
2018,Cool,5
2018,"It's slow. It reduces internet service flow. Since three days I have been trying to transfer money to no avail. The application will just roll and roll without successful my accessing my account, not to talk of transfer. Other banks application are not as annoying as this.",2
2018,It's helpful,5
2018,Cool,5
2018,"I'd a good app, download and make free from going up and down.",5
2018,Very poor service.,1
2018,Cool,5
2018,It is very comfortable.Bt some times the processing take a long time,3
2018,"Cant select country,,,waste of mb rubish from ecobank",1
2018,Good,5
2018,The apps is not working properly Many time have send request for my account statements via thia apps ..but no reply ... Many time i chat on this apps but no proper reply...even taday also we have live chat on apps but no solution of my problems.,1
2018,Thanks,5
2018,Cool,5
2018,Cool,5
2018,"I have not been able to log into my account cause it keeps saying I have to reactivate my mobile banking pin, so I try and call but it says ""sorry something went wrong"". I've even used the live chat, still not helpful. Start g to get really frustrated 😡😠",1
2018,"Downloaded the app because I wanted to open an account with ecobank and I was frustrated throughout. At first, each time I opened the app I would get an ""activate account"" screen, but I don't even have an account yet. After uninstalling and reinstalling mutliple times, I finally got the open express account option. I tried opening an account and kept getting asked for a OTP. But I didn't receive the pin till a day later. When I tried putting in the pin, I was told my account is locked. I contacted the 24/7 chat service, and I was given instructions on how to unlock the account using my card number. I DON'T EVEN HAVE AN ACCOUNT YET, how much more a card? The whole mess has been frustrating, and now I've deleted the app and given up on opening an account.",1
2018,I am unable to link up my card details to the app. The most useless banking app i have ever downloaded.,1
2018,Cool apps way better than queuing in the bank. I do almost all transactions online. Kudos ecobank app developers,5
2018,Sluggish at times,3
2018,upgrade your App just like other banks with special features..... My advice to ECOBANK,3
2018,Very good,5
2018,It is very useful but how do I transfer money from my wallet to my xpress account?,5
2018,Please do something about your interbanking transactions....it takes time,1
2018,Cool,5
2018,Cool,5
2018,Is awesome,5
2018,"If I had a dollar for everytime this app tells me that ""sorry something went wrong"" i'd have a $1000. Its a terrible app",1
2018,Cool,5
2018,Cool,5
2018,Love the app. Akinwumi Babatunde,5
2018,Cool,5
2018,I can't open the app to use. Thanks,5
2018,"The use of the app this last month has been very frustrating.if it opens at all, it takes forever and in most cases won't open. I just can use it.i am down grading it",2
2018,Excellent,5
2018,Am grade,5
2018,Ecobank just woke up,3
2018,Good service,5
2018,Good app,5
2018,Hmmmmm good but,3
2018,I love this app,5
2018,Good,5
2018,Fantastic,5
2018,Very usefully,5
2018,Ease of use for echo to echo,5
2018,Doesn't log me in and gives no error. It doesn't work.,1
2018,This app takes away avlotbof stress. I love it!,5
2018,Cool,5
2018,Cool,5
2018,Not compatible to Android 9,1
2018,Ever since I installed I have been trying to activate it but is refusing saying request processing,1
2018,Cool,5
2018,Very interesting app.,5
2018,It's really good,5
2018,It is just Awesome,5
2018,Cool,5
2018,"Of the banking app in Nigeria, this has got to be the worst!!! Y'all better get your technical team to fix this. You just lost a customer.",1
2018,"I downloaded this app since morning, i have not bern able to use it. I want verify or create account. Its saying call customer care and the number displayed does not exist according to service provider. I dont know what to do",1
2018,D app is rubbish,1
2018,Never opens always hanging and getting me annoyed any time I want to do some transactions. I hate this app. Gushhh,1
2018,Cool,5
2018,Good,5
2018,I just want it for DSTv Payment please do not let that service go thanks,3
2018,Changed my life. Amazing!!,5
2018,"worst worst worst app... the ECO bank customer service is too bad not at all good..... i never seen this kind of customer service before..... totally waste.... Also am not understanding why this app asking my cemara, storages permissions?????🤔",1
2018,This is not good at all it keeps hanging on my hot3 can't even press anything I think u guys should improve. The 2 stars I gave self is too much,2
2018,Cool,5
2018,Cool,5
2018,"I love ecobank mobile app, very easy to use, you can send money to wherever you want, buy airtime and do amazing things with the app, thank you very much ecobank",5
2018,Am great full nice one,5
2018,The app is nice,5
2018,I like the application,5
2018,"I,m not able to update",5
2018,Cool,5
2018,Cool,5
2018,My bank at my finger tips. Good job guys,5
2018,Cool,5
2018,Cool,5
2018,Failing to open xpress account.,1
2018,Easy to use,5
2018,"I am finding it very difficult to transfer my mobile account to my Ecobank account without going to the bank door and want to transfer money to another country, but It's difficult for me",5
2018,Since i opened this app thinkingit was going too give me a pin all too no avail,1
2018,Am happy to use this,5
2018,Save me the stress of going to the bank,5
2018,Pls how do l activate a dormant account to be used again I am out of Ghana. I want to deposit directly from where I am now in Qatar through a mobile money app here which allows individuals to send money home direct into an account.,3
2018,"I am failing to access the statement of my account. How can I do it because my employer wants me to produce evidence that since the month of March 2018,  they have been underpaying me. What should I do?",2
2018,I want to create a new account and all so change my name,5
2018,"The idea behind the app is great. The execution is wanting.  Pros: - On the go banking is always a plus. - Easy to navigate interface.  Cons: - App is really slow. Loading the different services is a pain. Requests time out more times than they go through. - No push notifications? Would be good to receive notifications when there are any changes to my account (credit, debit, etc). - Buggy. Every so often it will crash or be unresponsive.",3
2018,It's great and awesome,5
2018,Love it,5
2018,"Unable to register my card. On attempting to enter amount debited from my card, app returns me back to start page. Also tells me my chosen PIN is wrong...???? It's the PIN I want. Finally locked out and asked to visit a branch.",1
2018,Nice app,5
2018,Good app,5
2018,"The app lags a lot, and most times network issues from the bank causes it to delay transactions. Morse so I noticed most a time it would tell you transaction unsuccessful whereas it was, causing one to send money multiple times. Ecobank Nigeria should upgrade their network and services. It sucks",1
2018,It is a very good app.I love it.please enable me re install this app thanks,5
2018,I want to update,5
2018,Easy to use and very useful,5
2018,I have been trying to activate app for a year now. Will soon even close my account sef. Which kind bank be this. Always on old fashion things.,1
2018,its fast and realiable,5
2018,NKANU PATIENCE ACTIVATED,5
2018,I think we just need more education on it,5
2018,I think sending money from mobile money to bank account should be included so that you can just credit ur account without going through the hustle of going to the bank,4
2018,Please i have been trying to download the app but unfortunate could not locate it on my device. Seriously am pissed off with everything that has to do with Ecobank.,1
2018,"The app make downloading more easy, buy you guys burn mb allot",3
2018,I hardly get access to my account when opening it,3
2018,Easy to use,5
2018,The app is simply useless. I can't even get past the first activity where I have to select country and dial code because 'processing request' is the recurring response and nothing to select afterwards,1
2018,Awesome,5
2018,Cool,5
2018,Nice App,4
2018,Loved it so far but doesn't work with Android 9.0 please fix ASAP,4
2018,Great,4
2018,"After the update, it is not working as how it worked previously. It takes so much time in checking for available balance, buying airtime and sending mobile money. Mobile money transactions doesn't go through at all and on all several attempts, transactions is reversed. Bad experience. Please you need to work on this app. It really a disappointment.",2
2018,Cool,5
2018,Cool,5
2018,"Good, good",5
2018,Loved bu it failed to open on my friend's phone.. It can't download oat all am trying to share it from my phone after downloading it,5
2018,The best,5
2018,Cool.,5
2018,Cool,5
2018,Capable Bank,5
2018,"Great app to use whenever, wherever you are.",5
2018,I cant link my card to my xpress cash The app is still refuse my card ☹,3
2018,It too difficult to activate,1
2018,"I couldn't log in to check my account info. Using my password, it keeps telling me incorrect password.",2
2018,Ok,5
2018,It okay make stuff easier,5
2018,"App is may not be native, makes my phone hot and my battery drains faster",2
2018,"Is there any Nigerian bank app as worst as Ecobank's? That's a question open for debate. But to be considered among the worst isn't good for business, to be candid. I tried paying via web transfer, I was blocked. Tried severally to contact the bank online to no avail. I walked into the local branch I operate, complained to the operations head. She made efforts, yet futile. Yesterday, I made the mistake of depositing into this bank again only to come and face the ignominy of this app. It takes like forever to load, doesn't get to the point of initiation of transaction. Then sometimes decides to shut down. Well, I decided to download a newer version, only to be confronted by the same problems. Why do you have to put your client's through such trouble?",1
2018,It is helpful to customers,5
2018,I thank ecobank for their fast app transaction,5
2018,This app is not working faster!,3
2018,It's awesome and splendid,5
2018,Efficient. I love it. Useful. Convenient,5
2018,Cool,5
2018,Very convenient,5
2018,this app is more helpful for transfer and receive money but also to work cashless and pay every goods and bills you need to pay thank you for create this app God bless you,5
2018,Just a wish.,5
2018,Review and overhaul,5
2018,Nice app,5
2018,The app is frustrating,1
2018,"The idea of creating this app is dope... I just like it but I think it is too slow though. I'm just going to encourage app developers to improve more this app and make the services on it work perfectly. As for the charges when withdrawing at ATM using this app is quite expensive in Togo my country, don't know of others.",3
2018,Cool,5
2018,Its good,5
2018,Amazing banking app,5
2018,Eco bank mobile app is better than before..I want it to be better than as it is.,5
2018,The app worked fine on my iPhone but now i can't even install it on my android phone. The country drop down tab on the start up screen is not working,1
2018,You can improve on the responses time.,3
2018,Not user friendly,1
2018,Thanks for working with seamless... It helped to reach out to me ..easy banking and withdraws,5
2018,I love banking with Ecobank.,5
2018,This is the best app ever,5
2018,Nice,4
2018,Excellent app well done,5
2018,Its cool,5
2018,"It is the easiest way of banking that I have encountered! Easy as 1,2,3. Thank you Ecobank",5
2018,Great,5
2018,I can't access my account,5
2018,Good,4
2018,It keeps blocking pins and resetting is hard and no one is helping at all,2
2018,I suggest that they include fingerprint identity in the app to ensure maximum security for users . Ecobank has really improved over the years in terms of innovations. Well done.,4
2018,"Very good app, making money movement so easy",5
2018,Easier in transactions,5
2018,Helpful,5
2018,Ts good but how can I update t,5
2018,Very good app,5
2018,Fine app,5
2018,Perfect app ever,5
2018,Completely useless,1
2018,"It makes banking very convenient , almost every transaction can be made with the app",5
2018,It's Good and helpful.,5
2018,Great,5
2018,Awesome,5
2018,This app is great,5
2018,Best Mobile Banking,5
2018,My app account said it is inactive and I can't activate it. Kindly assist,3
2018,"I think it is good to have asset to the mobile money transaction on the 
Ecobank mobile app for easy money transactions as the app users. On the all 
over, the app is good.",5
2018,The best,5
2018,App that satisfies the customer,5
2018,Improvement is needed to the customer,4
2018,Perfect,5
2018,I love it,5
2018,Cool,5
2018,"Please they should give all the xpress account users ATM card cuz we can't 
be going to eco bank alone because we wan to withdraw 5 thousand naira",3
2018,Cool,4
2018,Best mobile app,5
2018,"Fast, durable, reliable and d best app for mobile banking.",5
2018,Its simply fine,4
2018,Ismaila abdulhamidu,3
2018,I love it,5
2018,Cant log in wt my account number,1
2018,Nice app,5
2018,"Improving rapidly!! But would be nice if you'd make a downloadable receipt 
in jpeg or png after every inter/intra bank transfers.. It'd save the 
stress of having to screenshot a done transaction as well as reduce the 
stress of having to confirm the account the funds were really sent to! Nice 
job guys!!",4
2018,Fabulous,5
2018,Y is the app giving me a lot of problem,1
2018,Very useful and easy to use,3
2018,It's banking made easy.,5
2018,Good,5
2018,"EcoBank is changing the Face of Banking with this app. This is more than 
expectations.",5
2018,"I'm still learning to known the uses of the app. I hope to make full 
utilization of the app in due time.",5
2018,"It so lovely but a little slow, pls fix that",5
2018,Cool,5
2018,Great!!...,3
2018,Fantastic,5
2018,I hate it,1
2018,Not able to download it,1
2018,"I was really disappointed in Ecobank contacts center Nigeria they're not 
professional and they not do their job they always hang up the phone 
especially after bank closed. I believe they suppose to be able answers ur 
call 24/7 they are not responding to the call wasting people call 
credit...I'm not Happy with this thanks...poor customer service.",2
2018,I love this app. Akinwumi Babatunde,5
2018,It's been helpful,4
2018,It's would help me in terms of transactions as my bank,5
2018,Very good app...loving it.,4
2018,This app is very confidential and reliable... ..,5
2018,"Ecobank is PAN African Bank so i think it nice to make this APP work more 
faster because am using Diamond Bank & Access Bank mobile APP and their APP 
is very fast, accessable in loading and in transfer of funds but Ecobank 
take much time to load",2
2018,A reliable app from ecobank. Akinwumi Babatunde,5
2018,I love the app. Very reliable. Akinwumi Babatunde,5
2018,A great app from a great bank.,5
2018,"This is not working like before I can't make any transaction with this app 
again why?",1
2018,Great,5
2018,Good,5
2018,I love my bank,4
2018,A very good app. Akinwumi Babatunde,5
2018,Cool app that's allow you to transact easily,3
2018,Its the best.,5
2018,"Mobile banking should be as seamless as possible. It's easier to do my 
transactions in a banking hall thank to use the ecobank app. Really bad. 
The app should be totally reviewed. Takes forever to load, can't log in... 
I mean not good.",1
2018,Its easy and safe,4
2018,Its good to have ecobank,5
2018,"I've been trying to download the Mobile App for two days now without luck. 
I was at the Bank's branch (Wuse 2, Abuja -Aminu Kano Crescent near AP 
plaza) and tried downloading with the Bank's internet too without luck. 
Logged on the internet banking platform and it's throwing me some wrong 
secret questions that I do not know about.",1
2018,The app is not working properly or rather not opening fast.,5
2018,World's stupidest app for world's worst bank. It won't even install,1
2018,They are not too prompt.,3
2018,"It's boring and keeps long to connect, poor network and some system in the 
app needs to be change,not reliable",3
2018,"I have not been able to access my app for more than two weeks now and each 
time I call, it takes several minutes before someone picks up. Sometimes my 
credit runs out and I'll have to buy again before I'm able to speak to 
someone only for the person to tell me it's my network or phone meanwhile I 
have been doing all other things with this same phone and network 
successfully.",1
2018,"On the latest version of Android (version 9.0) the app crashes immediately 
it's started.",2
2018,Worst app ever!!... Pull up your socks AH,1
2018,Cool app,5
2018,Its great,5
2018,"Very useful. But there's been an issue. After updating to Android P, app 
doesn't launch at all.",5
2018,"I can't download Ecobank mobile app in my phone & i can't check my balance, please solve this case for us",5
2018,A very good app. AKINWUMI Babatunde,5
2018,A reliable app from ecobank. Akinwumi Babatunde,5
2018,It's great,5
2018,Great to have such a piece,3
2018,Great app. One thing: DOES NOT WORK ON ANDROID P. Please look into this,3
2018,nice,5
2018,Best for mobile transactions,5
2018,I love the app. Akinwumi Babatunde,5
2018,A very good app. Akinwumi Babatunde,5
2018,It's a quality bank app,5
2018,"The app should be upgraded in such a way someone can recharge 2 or more 
phone at a time without doing it one after the other. Its superb",5
2018,"Since I updated the app, I have not been able to open it.",2
2018,Very slow and does not work most of the time. Just like mow,1
2018,"WARNING TO ECOBANK: Please don't reply to this review with some inane apology for ""challenges"" or whatever that means.  This app is simply flawed.  Nine times out of ten I can't simply pick up my phone and check my balance.  It freezes, spins, times out and just does not work.  I have uninstalled and re-installed.    I have freed up memory on my phone, nothing seems to help.  It is amazing that such a big bank with all its resources cannot get a simple banking app to work. Sheesh!  Update 6th Aug 2018: I took the advice of the nice people at Ecobank and used the in-app chat service.  Long story short it was not worth the trouble. After 3 attempts to reach an operator, each time being number 15 or so in queue and staring at my phone for 15 minutes, I finally interacted with them.  After explaining all that I had done I was told to restart my phone each time I want to use the app. What???  One star reduced to half star.  Oh wait, there is no half star.",1
2018,Cool,5
2018,Cool,5
2018,"You're even lucky to get 1 star from me. This app is very not resposive at 
all!!! Takes minutes to load just a page. I forgot my PIN and the Rest Pin 
button doesn't work. You decide to use the live chat and you can wait for 
an hour. And upon it all, you'll still be disconnected from the live chat. 
This app really Sucks. If you use it and it's working well for you, well 
cool but if you're yet to download this App, then sorry, you don't have a 
recommendation from me because this app ll annoy you. If you correct the 
mistakes, i ll come back to edit my review and say the good improvement. 
Until then, Peace!!",1
2018,The App is good.,5
2018,I think I might be good,4
2018,So very convenient,4
2018,Great App,4
2018,Cool,5
2018,Cool,5
2018,Cant even login successfully since yesterday why na?,2
2018,Love it,5
2018,"Very good 400,000.08",5
2018,Good,5
2018,Cool,5
2018,Cool,5
2018,A very good app from ecobank. Akinwumi Babatunde,5
2018,Cool,5
2018,The app is performing very well. Akinwumi Babatunde,5
2018,I love this ecobank app. Akinwumi Babatunde,5
2018,A very good app. Akinwumi Babatunde.,5
2018,"What's the essence of the app,if I can't access my account directly unless 
I use the express account?",1
2018,"I think there is need for understandable explanations on some debits you do 
from our accounts",5
2018,The only mobile banking app I can recommend for friends,5
2018,Fine app. Keep it up,5
2018,"This app is honestly a waste of time. Doesn't work. Hangs. Even can't b 
used to get airtime. More work needs to be done.",1
2018,"I can not access the app since i upgraded, it keeps telling me ""something 
went wrong"" when I try to access it. This should be checked.",3
2018,Good and working App,5
2018,"I've been trying to transfer money from Ecobank to my Access bank using 
this app, this is 2:55pm and since morning I've not succeeded. It's quite 
an unreliable app. You can't trust it to function when you're in emergency 
and you need money fast. It's dissaapoints. Just today, I've inputted pin 
several times, rebooted my phone but yet still no way. It's just says after 
sometime, 'something is wrong'",3
2018,Manageable,3
2018,I can't send money using the Ecobank Africa(rapid transfer).help pls,3
2018,"This app is total rubbish. It's easy for you to receive deposits via the 
app but unable to withdraw with the app. This is absolute nonsense. Would 
never recommend this useless app to anyone. As useless as the bank itself. 
Done using ecobank sef.",1
2018,problem in activating app,1
2018,Very good app,5
2018,"Why can't I change the xpress account to the current account I'm using. I 
can't use my card with the app😤",2
2018,It is very friendly .,5
2018,"I don't like the way the app work, slow to load, wasting of data and time",1
2018,Easy to use,5
2018,Confirm,5
2018,"I am here re installing so l can access my account again l don't even know 
if the will allow me to bcos the same pin l use later when l use to access 
my account it is written "" incorrect pin """,1
2018,"This app seem to be working fine at first but now I can't even recommend it 
for my worst enemy. Eco Bank need to improve their system or loose their 
important customers.",2
2018,Problematic it will not work for three straight months,1
2018,Exceptionally wonderful.,5
2018,"Hi @Ecobank, using this application has been a frustrating experience. The 
app takes forever to load, every time I have to make a transaction I have 
to insert my pin, I requested for a statement of my account over 20hrs ago 
and as I am writing this review, I still have not received the statement. I 
have been trying to make a transfer for over 30mins now and it still isn't 
successful. The app is still loading. I think the bank should take off this 
app from Google store and have the developers do a fine job that will bring 
customer satisfaction.",1
2018,"Try to connect and its saying unsuccessful system down. When I tyyped in my 
pin too it says wrong pin I used my card and it saying system down WHAT 
SORT OF APP Is THIS??????????????????",2
2018,Horrible app,1
2018,Good app,3
2018,This app is very usefull...am in Uganda 🔥🔥👊👊,5
2018,I WILL USE TO MAKE MONEY TRANSFER AND POSSIBLY AIRTIME TRANSACTION.,5
2018,"Good easy to use, has some issues but its a brilliant start.",4
2018,"Change the mobile banking PIN reactivation customer care contact for Ghana. 
It says wrong number.",2
2018,"I love this app, great app. Akinwumi Babatunde",5
2018,Great app but more needs to be done on the response,5
2018,"The most useless and frustrating app I have used in my life. Am so 
disappointed. The wahala even started when the lady in the bank installed 
it in my phone, it took almost an hour. Now I can't do anything with it, 
even to check my balance or transfer funds. ECOBANK SIT UP.",1
2018,Good and convenient,5
2018,To much mb 2 download de app not good,5
2018,A lovable app from Ecobank. Akinwumi Babatunde,5
2018,The app is lovely and superb. From Ogili Anthony John,5
2018,Will try to use it,3
2018,Nice,5
2018,Excellent,5
2018,I can't even reconnect the app after formatting my phone,1
2018,I feel very happy for being able to use this useful tool.,5
2018,"Very bad app,80% of request are unsuccessful",1
2018,A very reliable app. Akinwumi Babatunde,5
2018,"I can't even reset my pin. And after chatting with customer care my pin 
hasn't been reset still and no feedback.",2
2018,"This version is good & awesome except that you can't use it to transfer 
money to UBA. Another bad part of it is the naming of banks. It's horrible 
and I wish they can change it",3
2018,Interesting,4
2018,Love it just that sometimes it's slow,5
2018,A very good app.Akinwumi Babatunde.,5
2018,Good app,5
2018,Lovely and nice,5
2018,Nice,5
2018,Is difficult to to get started with,3
2018,Nice app just love everything,5
2018,Slow,2
2018,Very helpful app and easy to access... Thanks Ecobank,5
2018,very cool 😎😎😎,5
2018,It's a fantastic App,5
2018,Ok,5
2018,"aa y is it interrupting with the message call to reactivate ur pin even 
though I have call n I want to proceed soo bored",1
2018,Best trusted banking app,5
2018,Good,5
2018,The app is nice. Makes banking easier,4
2018,"It's amazing how the ecobank Mobile app has been able to transformed from 
one of the worst mobile banking app to one of the best in the continent. 
But I still can't pay for my GoTV and AEDC bill via the platform. 😏",5
2018,It makes transition easier for me,5
2018,Very good. Most reliable banking app ever,5
2018,"Doesn't work. And customer care didn't wait for mevto lay a complaint 
before disconnecting the chat",1
2018,Has not open since yesterday I download it,1
2018,A very good app. Akinwumi Babatunde,5
2018,Great and lovely app,5
2018,Correct app for transactions. Good app from ecobank. Akinwumi Babatinde,5
2018,This is the best and easy to use banking app i have used so far,5
2018,How to recharge from my eco bank account . At the comfort of my house.,4
2018,Ok,5
2018,I love this app from ecobank. Akinwumi Babatunde,5
2018,I love this app. Akinwumi Babatunde,5
2018,A very good app. Am happy using it. Akinwumi babatunde,5
2018,Let me try it,4
2018,A very superb app to do financial transactions. Akinwumi Babatunde,5
2018,Awesome application,5
2018,Simple and secure,5
2018,I love this app. Very good to use. Akinwumi Babatunde,5
2018,A very good app. Akinwumi Babatunde,5
2018,A very good app. Very reliable. Akinwumi Babatunde,5
2018,It perfect,5
2018,Always freezes on my fone,1
2018,The app is quite good but you need some upgrade,2
2018,I love ecobank so far,5
2018,I liked it,4
2018,Is very easy to use..,5
2018,Fantastic,5
2018,Nice and easy,5
2018,Interesting,5
2018,A lot more work is needed ...,2
2018,rubbish! no one should even bank with them,1
2018,"Can't connect for the past 10 months, tried but the app is not working. No 
matter how I try to install it, it refuse to work",1
2018,"This is the most useless Bank App I have ever come across in my entire 
life. How can one spend almost an hour for the app to open in the first 
instance and when you manage to get it open it takes eternity to get your 
transaction done if you ever get it done. You can imagine for the past one 
month I have not been able to get information on on my account balance. 
Ecobank wake up and work on this app if not you will begin to loose your 
customers.",2
2018,"Very good app to have. Uses it to withdraw from Ecobank ATM without a card 
for EXPRESS CASH.",4
2018,Its good,5
2018,I love it,5
2018,This app beat mu expectations. Akinwimi Babatunde,5
2018,"So,so wonderful !",5
2018,Okay and nice.,5
2018,Love you,5
2018,Thanks Sally for your assistance... I can now bank with my phone,5
2018,A very reliable app to use. Akinwumi babatunde,5
2018,Splendid,5
2018,A 5 star app from app. Akinwumi babatunde,5
2018,Ecobank mobile is good to use. Akinwumi Babatunde,5
2018,Love it,5
2018,Very good financial app,5
2018,Exllecent,5
2018,Cant even successfully download the app,1
2018,A very good app to use and very reliable. Akinwumi Babatunde,5
2018,Keep it up,5
2018,Lovely,5
2018,"Couldn't log in after sometimes then I upgraded it which later became 
worse. Such a crappy app that's so annoying. I've been trying to log it and 
it keeps rolling. 2stars 👎",2
2018,A very good app to use. Aluminum Babatunde,5
2018,Very awesome to use.Akinwumi Babatunde,5
2018,The app actually stopped working,1
2018,What a nice app love it,5
2018,Okay to use. Akinwumi Babatunde,5
2018,"I use apps of other banks with ease but Ecomobile can frustrate one's life. 
I get to use the app maybe once in every 5 trials even when network is very 
strong, very disappointing. I sometimes have to transfer the bulk of my 
money to other banks so that I can access to it anytime I like.",1
2018,The app is really transforming and making life easier and better,5
2018,Very perfect in mobile transactions,5
2018,"Ecobank what is happening? Since yesterday one cannot make use of the App 
and you guys just kept quiet without any action. This shows that there is 
no commitment and efficiency in delivering your services to customers. I 
think I will uninstall this rubbish App that is frustrating",1
2018,Thanks for establishing Eco Bank,5
2018,Good,5
2018,Love this app. Akinwumi Babatunde,5
2018,Very reliable app for transactions. Akinwumi Babatunde,5
2018,Very good app. Akinwumi Babatunde,5
2018,"The app has compatibility issues with a lot of device and that's poor 
coming from a company this big",3
2018,"Please improve on your service it not reliable.the app is full of 
disappointment.",1
2018,Very instant and flexible,5
2018,Brilliant,5
2018,The app is grate,5
2018,Nice,5
2018,I like it,5
2018,Great,5
2018,Y are okay,5
2018,Gud,5
2018,Useful,5
2018,This is a stupid App and also a foolish app,1
2018,You guys need to improve and serve customers better,3
2018,"Its efficient, just has network issues.",5
2018,I love the app. Very reliable. Akinwumi Babatunde,5
2018,Good work done Ecobank,5
2018,"Errmm... It's quite handy but I don't get any notifications on any 
transactions I make..",3
2018,too good,5
2018,The App is what is called all in all. Very reliable. Akinwumi Babatunde,5
2018,"This App is okay for use. It is very okay for the purpose. Akinwumi 
Babatunde",5
2018,The app has been malfunctioning since yesterday,5
2018,The app crashed... I can't log in for some days now,1
2018,I know,5
2018,Eco bank apps misbehave alot and they are too slow,2
2018,Its really helpful,5
2018,"What's going on oh... I can't even check my account balance when someone 
sends me money I can't know if I received it or not... Ecobank nawa oh, you 
people should better make some improvements or you'll end up loosing 
costumers... Can you imagine I'm here reinstalling the app to see if I 
can't get access to my account balance",2
2018,"Best App ever. A very reliable App. It beats my expectations. Akinwumi 
Babatunde",5
2018,"This Ecobank App is just too much. Very good to use and very reliable. 
Akinwumi Babatunde",5
2018,The worst update i have ever made in this bank,2
2018,"Please the app is OK but I can not make a successful transfer to other bank 
saying CBA error.. Please fix this bug. Upgrade ur app network is too slow",1
2018,I love this App. Very fast and reliable. Akinwumi Babatunde,5
2018,Cool,5
2018,"My worst banking app ever....there is no time i don't always have a problem 
when transferring from the account. You really need a good developer on 
this app...GTBank is the best",1
2018,"The Updated App is a flop. I've not been able to do any transactions. It's 
slow and keeps hanging. I hate it. Please do something about it.",1
2018,Nice,5
2018,Good,4
2018,"The app pages are either unresponsive or very slow. Resulting in multiple 
operations.",2
2018,"The app is exceptional. Comes with a wide range of innovative options. 
Should be about the best the industry has to offer. Ogbu Okechukwu.",5
2018,"It takes hours to response with full network data. unlike some other banks 
that open within some seconds",1
2018,It's cool and dandy,3
2018,"It's a great App that makes banking easier while ensuring safety as well. 
It is user friendly",5
2018,"All I can say about this app is excellent. It meets my expectation. 
Akinwumi Babatunde",5
2018,"I have just reinstalled this app and the activation code has not been sent 
for over 24hours yet l had to do a transaction.lm deeply disappointed",2
2018,"This is very disappointing for a big bank that covers a continent!?! 
Transition from express account to current is a challenge, app can't be 
used to run current account?",1
2018,So Cool....,4
2018,Outstanding 👌👍,5
2018,Amazing,4
2018,"Best App ever. Ecobank Mobile app is the father of all financial services 
mobile App. Akinwumi Babatunde",5
2018,"This app should really be reviewed because even updating it with a strong 
Internet takes longer time than normal. Frankly worst app I have ever used.",1
2018,"Updating is not working and its slow when running .....seriously the 
updating isn't working and you asking us to update",1
2018,"Ever since they upgraded their security the app has been messing up cant 
buy airtime or transfer funds .feed back: your request is being processed 
.it takes forever to load . It was perfect till God knows what happened 
kindly fix it cause it becoming frustrating i have uninstalled several times",1
2018,"One of the best bank app ever. Knowing that I can onboard my e-wallet 
account, current account and the account from other banks on the Ecobank 
app makes it perfect.....Fanegan Anuoluwapo Comfort",5
2018,"I have been it difficult to make use it for past 1 month now I don't know 
why?",4
2018,"Everything is ok I thought so it was but It's too slow. Always hanging. I 
think u guys can do something to fix some of the bugs in the programming 
that make it slow",2
2018,I always use the application to transfer money.,5
2018,"Worst app ever to be made. I can't even register. Its such a pity. You guys 
should fire your tech. All of them.",1
2018,Good,5
2018,"It's a good app, I like it",5
2018,This App is superb and very okay. Akinwumi Babatunde,5
2018,"The Bank online banking system is so poor and unreliable. always fails at 
POS payments.",1
2018,"Thank you OSINUBI OLUDARE. The app really nice as you said. Pls all 
download yours now....",5
2018,Processing Too slow,1
2018,It's a great app. Very wonderful. Ayuba Usman Jamaare,5
2018,I love this app. The best App ever . Akinwumi Babatunde,5
2018,"It has been misbehaving on my phone I gave to uninstall it and am finding 
it difficult to instill agai",1
2018,Manageable,5
2018,Wonderful so far keep up the pace by Akalo Emmanuel Avwerosuoghene,5
2018,"Its okay...but it kinda giving me problems since i updated it. Not opening 
properly and working very slow.",3
2018,"I use this app daily, and I love it",5
2018,"With my Ecobank mobile app...am confident that I carry my bank with me 
everywhere I go. Banking has never been so effortless. Thank you Ecobank. 
Naiwo Motunrayo",5
2018,Nice,5
2018,"@osidare OSINUBI Oludare Oluwafemi. This app is awesome and very loaded 
with nice features.... #Accolades Dowload yours now.",5
2018,"I love this app. This is the new face of digital revolution. AKINWUMI 
babatunde",5
2018,This App is very superb. Akinwumi Babatunde,5
2018,Okay,4
2018,"Ecobank mobile app is the best in industry Try it and testify...... Jimoh 
Kabir Ayodeji",5
2018,App is fast and reliable.,5
2018,Have been trying to use it with my camon cm but all efforts in vain,2
2018,The app is okey and and well secured,5
2018,"Banking at my finger tips. This is the best user friendly app I have used 
in the recent time. I just love it. Airtime top up, funds transfer both 
inter and intra bank has never been easier. Go Ecobank!",5
2018,Awesome App,5
2018,Thank you Ecobank. Payment made easy for me!,5
2018,It's a good app,5
2018,It's a great app,5
2018,Excellent,5
2018,Awesome,5
2018,I love the app,5
2018,It's transfers my money fast,5
2018,Eco is the worse bank I ever use.... And I'm serious,1
2018,"I've had to uninstall d app bcos it refused to work again. To install again 
is wahala",1
2018,Its cool,5
2018,Reliable and stress free💟keep it up 👈👍,5
2018,"Some of this App services do not apply to Ecobank Zimbabwe but other 
countries with Ecobank do apply.",5
2018,I'm being told something went wrong anytime I try to input my password,5
2018,Easy to use,5
2018,Quick and easier way to access my money anytime,5
2018,Good app,5
2018,"The worst app ever. Ecobank can live you out to die. If you already have 
the misfortune of using the bank, the app is even worse. The update is 
terrible. It takes forever to load. The security is poor. Every time i have 
to use the app, its like taking a walk through hell.",1
2018,Make sure the connectivity,5
2018,Good,4
2018,"Good,Easy and Faster I like this App",5
2018,Still downloading the app,3
2018,"It's very good, I enjoyed it keep it up to date.",3
2018,Nice,5
2018,Good,5
2018,"If you ask me I'll say this app is more useless than the word useless. I 
recently started getting error messages and tried not to update the app, 
when I eventually decided to update the new version refused to allow me do 
any transaction including buying airtime. To make matters worse, all this 
came at a time when I needed it the most as it was the only account I had 
funds and needed to make quick payment. Now I have uninstalled and 
reinstalled as I was instructed and the activation code sent was not 
accepted and my account locked. I know some wise staff will say I used the 
wrong code, well before you do the code only has six digits and I even had 
it written down, so this app is not what I expected",1
2018,Abu,5
2018,It's user friendly,5
2018,Its grate,5
2018,Very good bank,5
2018,Good,5
2018,Online support isn't helpful at all,1
2018,I love it very much because it is fast and easy for money transaction,5
2018,Eco Bank is the most easier bank ever to bank with.,5
2018,prophetdesouza,5
2018,"After the initial login, I have never been able to log on for any 
transactions. It keeps processing without end, virtually freezes and then 
tells me my pin is wrong (After I'm logged in). Sorry to say, but it's a 
useless app.",1
2018,It's okay.,4
2018,Banking made easy on your phone.,4
2018,"For the past two weeks I have been trying to send money to Togo using the 
Rapidtransfer platform, I have not been successful. I have called the 
customer contact centre several times and they have not been able to help 
me. At the final point, I get a pup up message indicating that I enter an 
amount bween 1 and 5000. Meanwhile The system is not providing space to 
enter the amount I am sending in cedis.it only gives me the option to enter 
the CFA rather.",4
2018,Good bank,5
2018,"If you could add a feature enabling us to buy surfline credits on your next 
update, it will be greatly appreciated.:-)",5
2018,I love this app its very nice to me.,5
2018,Now it's getting boring. I can't reset my password again. I used to like it.,1
2018,Good and reliable,4
2018,Thanks Sally of labone branch I can now pay with my apo,5
2018,Thanks Sally of Labone branch for assisting me get the app,5
2018,Best mobile banking app,5
2018,"This is the best app for mobile banking. I am able to do transactions so 
fast at any time. Love it!",5
2018,"This is just the worse mobile banking app and worse app I have ever used. 
It is unstable, crashes, sometimes takes forever to load and I mean this 
literally. This app would take so long to load sometimes, you'll have to go 
to settings and kill it then start again. I wish there was a star rating.",1
2018,Perfect App. Ecobank Pan African Bank indeed.,5
2018,Excellent,5
2018,I wish i can transfer more than a million per day,5
2018,This app is one of the best app have ever come across,5
2018,I like the app,5
2018,Great,5
2018,"I do not expect EcoBank App to be this worst. I'm at Iseyin branch13/6/2018 
to even seek for assistance on how to activate the App only for me to see 
the bank out of power(Electricity) more than 30. All the system down, I 
could not be attended to. As as the time I left the bank, it was still out 
of power. What a frustration",1
2018,Very easy to operate,5
2018,This app is extra ok I love it soo much you guys are too much keep it up,5
2018,It's telling me insufficient funds if I want to make a transaction,5
2018,"It's not helping, why can't I open an account, I can't receive an SMS for 
the pin. Please help",1
2018,Nice one,5
2018,"The bank list is not working!!! When trying to transfer cash to other banks 
is not coming up! Fix the damn thing!",3
2018,I think good the app,5
2018,Good,3
2018,Wonderful,4
2018,it's good,4
2018,I love this app,5
2018,"I'm very disappointed in the way ecobank is handling security issues 
regarding this app . I was out of the country for a while so my mtn number 
registered with the bank got deactivated and given to another customer. I 
went directly to my local branch after I returned to change the number to 
my new one. Everytime I try to activate the app the secret pin keeps being 
sent to the old number. Even worse the help desk at my branch suggested I 
call the owner of the new number for my pin. Why can't the system of a bank 
we trust to keep our money safe perform a simple update to customer info?",1
2018,"Great app, bit now I can't enter my beneficiary's name, why? Please I need 
a solution because it wasn't easy to connect to my account to this app at 
first. So am finding it difficult to uninstall and reinstall",3
2018,"This is the most stupid and useless app of the decade, it keeps loading for 
hours, no response. I can't even access my account. The app is not user 
friendly. ECO bank is the worst bank ever. I regret banking with ECO bank",1
2018,You should upgrade it,5
2018,Thanks Sally of labone branch.. i can transfer money with my app now,5
2018,Okay,5
2018,Satisfactory,5
2018,Its smooth on use,5
2018,I history icon is needed so we can track transactions done using the app,3
2018,Make it available for offline use,3
2018,"I hate this it has happened to me twice how can I bought things online and 
they debited my account and the things was not given to me",1
2018,"Am trying to activate my account using card number but is kept on saying we 
cannot process yo debit card with the amount of data provided whats really 
the problem",4
2018,Perfect app,5
2018,Improve more on network,3
2018,"Thanks to Sally of Ecobank Labone I can now transact money easily with my 
phone",5
2018,Good app,5
2018,I thin,3
2018,Prefect,5
2018,It's good,4
2018,"Please I really need ur help here, I have forgotten my pin, I can't do any 
online transaction, how can I change it or retrieve it",3
2018,"It is really helpful, specifically to travelling customers.",5
2018,Good,5
2018,Good good app,5
2018,Good,5
2018,Very good thanks to Sally of labone branch,5
2018,Am satisfy.,5
2018,"mobile banking with ecobank app is shata. essay to,anywere,anytime.",5
2018,THANKS SALLY FROM LABONE BRANCH I CAN NOW SEND MONEY WITH MY APP,5
2018,Nice work,5
2018,"Difficult linking account to app. Have been asked to visit a branch to link 
my account to the app. How many times have I got to do this? No one has the 
time to be jumping into branches to link account to a mobile app.",2
2018,Good development,5
2018,I need a loan,4
2018,Nice app,4
2018,"Everytime this application is been updated, one problem will occur. Ever 
since I updated my mobile app i can't get it through terms and conditions. 
Why?",2
2018,Good,5
2018,I enjoy the app,5
2018,Well done,5
2018,Ur services is commendable and unique,5
2018,Very useful,5
2018,Love it,4
2018,Awesome,5
2018,Very good,5
2018,This app is the worst banking app I've ever use. Too poor,1
2018,It a very easy and user friendly app,5
2018,It's a great app,5
2018,Awesome app,5
2018,Great app,5
2018,"I've used this app since I got it while I was in Ghana a 1 year ago, it's 
fantastic, especially with the chat. I've reliably used it to do all my 
Ghana financial transactions with no fail. I highly recommend. Kudos guys!",5
2018,"This is one of the silliest app I've seen. How would a bank app that should 
aid faster transaction be as buggy as this. It loads unnecessarily all 
times and very slow. You can't use it for faster transaction...too bad for 
a Pan African Bank",1
2018,Develop a faster app,5
2018,Fantastic,5
2018,Great,5
2018,Best Bank app ever,5
2018,Its a good app.it saves time and stressfree,5
2018,I love this app,5
2018,Work well,5
2018,Very good app,4
2018,Is so nice,4
2018,It's very awesome!,5
2018,"I got logged out and I can't login anymore. Keeps telling me connection 
failed. I did it, it worked the first time. But I didn't get the 
confirmation, I tried once more and I still get the same error above.",1
2018,"I had an experienced transferring money into someone's phone as mobile 
money and I was asked to enter the person name I did but unfortunately the 
number dailed was wrong I someone's number with the with person am 
transferring the money to but the money was sent to the wrong person. And 
as at now the person refused to send the money back to me. Which i was 
thinking If the name doesn't match the number as registered should not go 
but it went through. I was like no this is bad.",3
2018,I enjoy it very well,5
2018,"Nice app to use on mobile. I used it to successfully block my stolen atm 
card",5
2018,Finding it difficult to download,4
2018,Good to use 247,5
2018,Thanks Sally of labone for assuring me to transfer money with my mobile app,5
2018,"It breaks my heart to hear about bank say they are pan African bank when 
they can't integrate a simple Mobile App into their banking system for 
their customers, I wonder why they buy the idea of mobile banking when they 
don't have capable and experienced developers and workers to fix 
bugs......... My regrets",1
2018,Great!,5
2018,Its a quick access to banking transaction,5
2018,Very good app,5
2018,Good for transfer and purchase,5
2018,Best Ecobank Mobile Banking App... Thanks.,5
2018,Nice app love it,5
2018,Hat,1
2018,Great user experience,5
2018,"No guide in how to use this app. The worst part is that eco bank call 
centre workers have no clue on how to use this app. A pin is requested for 
at the beginning of the app and no guide was given. An eco bank worker said 
it's the atm card number. Later, same eco bank worker said it's the 
activation code sent to you after inputting your number that is the pin.. 
In either case, i was blocked for incorrect pin twice after my account was 
reactivated. Useless app without a guide",1
2018,Good,4
2018,"I personally like Ecobank for their services, I just opened Savings 
Accounts and I downloaded the mobile App thinking I can use it to access my 
account, but I have not been able to use the App. I keep installing and 
uninstalling yet my issue is not resolved. Your contact centre Agents told 
me to use my internet banking credentials to login to the App, but still 
it's not working. I don't want to contact you again, because I am giving 
up. Thank you.",3
2018,Very useful,4
2018,"I've been trying to sign in with my card for hours and it kept on delaying 
me for nothing please try again later",2
2018,"I think it's a good attempt, they have some technical hitches to overcome, 
the rapid transfer is not working and since my upgrade to android 7 the app 
won't open",3
2018,It very awesome... it so easy to used... I love it,5
2018,"But the app is not doing real justice in the transfer of funds to other 
local banks.... Last time I tried transferring money to other local bank, I 
had to lay a complain after one week before the transfer is completed. If 
there is something that could be done to that Pls",5
2018,I need help on updating new version of ecobank mobile app,1
2018,good app. help me a lot in my business,4
2018,It's very helpful,5
2018,The best Mobile App banking,5
2018,Why is the activation so difficult? It's discouraging.,2
2018,Fast easy to use.,5
2018,Awesome and flawless app,5
2018,Good,5
2018,slow,1
2018,I love this app. It is the definition of convenience,5
2018,The best Mobile App banking,5
2018,Security guard down and unnecessary delay,2
2018,"The Ecomobile is now worst & is discouraging. I updated my app to get new 
version & since then, it will request for long, then fail to respond.",1
2018,"Not been able to set up this app despite having Ecobank Internet banking 
profile. The app sends me on a boring rigmarole of requirements to set up 
every time and I just loose interest. I can't for the life of me understand 
why this app should require anything other than an existing Internet 
banking log on details to work especially for customers who are already on 
that platform. Ecobank should pay Gtbank money to show them how a bank 
integrates it's online and mobile banking platforms seamlessly",1
2018,Good!!,4
2018,Awesome App,4
2018,"It will be wickedness on my part if I give you less than five star. I love 
you and I will keep telling others about you stay bless",5
2018,Everything with the app is great,4
2018,Very interesting app and easy to use.,5
2018,"Does it means that when you are outside your home country and your local 
number attached to your account details is inactive you cannot receive the 
activation pin anywhere to use this app? That's what I'm experiencing. Why 
can't the activation pin sent to my email attached to my account or perhaps 
more securely inbox me on the internet banking platform?",2
2018,"I think it was not made for the whole world, imagine I am a Tanzanian and 
this app has a limit such that, one can't move 10$ between accounts. You 
should edit the add I heard on radio, because I could swear I heard the 
word affordable .",1
2018,"Wow finally the app has drop to 9.47 mb very easy use even without network 
Lol. love it.",4
2018,"Bad app.doing rapidtransfer is a problem.it always says service is 
unavaliable on the profile.i did live chat and they said it appaer to be 
network problem so i tryed the next day but still the same problem.please 
you people should try an do something about it.",5
2018,Good app,4
2018,Awesome,3
2018,Great product,5
2018,"The App was working fine for me until just recently. Anytime I want to use 
the mobile money platform, the app will crash(app closes abruptly) after 
trying to key the amount or telephone number. I have called their service 
desk but I am not getting any better assistance. I have Uninstalled and 
installed several times but fter just one suceesful transactions then it 
starts again. Ecobank please is there an issue with the app or it is 
something else?",2
2018,Useless and worthless bank,1
2018,"For close to two months now I have not been able to activate my account 
with my card.",1
2018,Perfect application,5
2018,Ecobank is best and a good app.,5
2018,Good,5
2018,Is a good a pp,5
2018,It is easy to use.,5
2018,Worst app ever can't even log in,1
2018,"I use to fancy this app but no more u just can't use it for any purpose it 
was meant for again keeps crushing over 3 months now I can't use just 
abhorring",2
2018,It good and nice app,4
2018,Very interest and usefully,3
2018,"Very useless app.. I have not been able to open or access anything it's 
been processing since I enabled the app",1
2018,I think it is OK yea,3
2018,Normally we encounter net work problems,3
2018,I just like it,4
2018,Can't edit the ID field,1
2018,😘,5
2018,"This app is perfect nd the best, I always be in my room nd make 
transactions but my headache now is depositing from mobile money to my 
ecobank account, pls do u have something like that? I want to deposit but I 
dnt have time to walk to de banking hall",5
2018,Good app,5
2018,It is good of keeping money,5
2018,Let me try,5
2018,Good weekend,5
2018,"Thanks for this app but i plead you to help update so that sending money to 
African countries will be possible I tried to send but said currently not 
available so try let it be Thanks",5
2018,Ok,5
2018,It's the best,5
2018,Very annoying and never finishes processing request,1
2018,It's efficient when transactioning,5
2018,Great app.,5
2018,I think it's so much good for use,5
2018,Life...... easygoing,3
2018,Good,5
2018,"Thanks Sally for helping me out with the mobile banking.. I can now do my 
business transactions with the app",5
2018,"Thanks Sally of Labone Branch... The app is so nice to do business payment 
with my customers... I love this app",5
2018,"thanks Sally at Labone branch for helping me out doing my transaction easy 
on my mobile app",5
2018,One of the best mobile banking apps I know,5
2018,Thank you so much Sally of Labone branch.. now can use the app very well,5
2018,Good but slow to download,5
2018,"Thanks to Sally at labone branch.. She is very helpful. The app makes my 
banking very easy",5
2018,Good,4
2018,"This is a total failure there in nothing good in it,I can't even activate",1
2018,Hope the access to internet will be very fast,5
2018,Safe & reliable,5
2018,So far so good for now,5
2018,"I can't use this app anymore I have a text message telling my account has 
been blocked",2
2018,Good,5
2018,I love this,5
2018,"so useless! slow loading and anytime I want to make transactions, showing 
me not available in this profile... very bad app and am disappointed.. I 
recently opened an Eco Bank account but I was too disappointed that I can't 
even use it's Mobile App.. my advice should be that you should copy from 
UBA mobile banking and give us customers the service we deserve online. 
thanks. Noble.",1
2018,"I could use it fine until recently🤔. Now I'm unable to open the app. 
Everytime I try, the screen just goes black. I'm currently tryna reinstall 
the app to see if it gets better😐😞",2
2018,Am not receiving any otp and is not working at all,1
2018,Overwhelmed,3
2018,Good,5
2018,I already have an account,5
2018,"Nice app and really interactive and effective ,the most interesting part is 
that , you can send Eco bank transfer to any Eco bank in seconds world wide 
...... Really great",5
2018,Ecobank has finally done it,5
2018,The best,5
2018,"App keeps crashing when using mobile money and I am completely unable to 
transact unless I uninstall and reinstall the app every day for months 
now.Terrible",1
2018,Doesn't work!,1
2018,"My mini statement isn't showing.....even tho the app is a bit 
complicated... It's still nice. I'll really love it if i can view my recent 
transactions...it's only showing.. ""Successfully processed mini statement 
request.. Try again.""",3
2018,Good,4
2018,Excellence,5
2018,Yes accepted,5
2018,It keeps crashing whenever I try to use it to send money,3
2018,"It's a big let down for a banking industry...I think it's high time your 
management contacted the developers of GTB mobile app, so your customers 
can experience a bit of comfort. For more than 365 days and counting, still 
the same issue of network and express cash stuff, even the customer care 
agents inside the banking hall do not have solutions to the unending 
problem... It's disgusting...",1
2018,"It crashes when I load a beneficiary and doesn't allow me to link my atm 
card to the app.",2
2018,Good improvement,4
2018,Ecobank,5
2018,I need loan,5
2018,Can I create an account on my own before I go to deposit money ?,5
2018,Too stressful,1
2018,We can be better,3
2018,Installed app,5
2018,"After registration, it keep asking me for my pin which I haven't gotten any 
yet, since then I haven't been able to go any fodder, I try recovered pin 
or reset pin, when I try clicking ,it just won't open.",1
2018,The app simply doesn't work. Wouldn't let me sign-in with my card.,1
2018,"Its a good app because it reduces stress.u can esily transfer recive money 
without..using the automatic teller machin",5
2018,good app,5
2018,Thanks,5
2018,I enjoy using this app,5
2018,Awesome,3
2018,"Haven't been able to connect to the app since downloading it.... Haven't 
received the one time pin yet its always asking for it",1
2018,I don't like it,1
2018,Good,5
2018,Excellent.,5
2018,"I can't login for up to a month now. You guys logged me out automatically 
and are asking for my username and password. I can't even remember any of 
those. Tried using my debit card to re activate my account and it keeps 
giving me 'A No' response. Please make this easy to use and much more 
flexible",1
2018,Easy faster convient,5
2018,"I Can't even open the app not to talk of getting it to work,my profile was 
even locked",1
2018,"Horrible app. I have tried to use this app on multiple devices but till 
date I can't use it. It's one of the worst apps I have ever encountered in 
banking",1
2018,Unreliable,1
2018,"I've tried my best to activate this app but I've never been able 
to.Activating this app is too complicated and your chat session is of no 
help at all. I've tried over and over again but to no avail.",1
2018,Very good app,5
2018,"I have been waiting for activation code since, it just keep saying that 
they have sent me the code but cant see any sms with the code",1
2018,It's one of the best apps . l love it cause it has made my life easier.,5
2018,Slow sometimes,4
2018,Good,5
2018,Good,5
2018,It will more important to me to send money home and pay bills,5
2018,It is good,5
2018,Very nice and faster,5
2018,"Annoying application which keep noticing to update when I'm doing 
transactions while is already updates its is boring version",1
2018,Excellent,5
2018,Nice one,5
2018,The app is working well,5
2018,The IT department need to look at the speed for opening the app....its slow,3
2018,My proudly bank,5
2018,"Cant login for weeks now and i wanted to do a very important transaction. 
Ecobank please do somethin",2
2018,Good,4
2018,Effective and convenient,5
2018,"Installed but can't activate. Doing what is said; but not working. Will 
uninstall",1
2018,it is very usefull,5
2018,"Can even not send any money using rapid transfert. I went to the closest 
branch, they couldn't help me. I chated online with someone from the 
service, yet she couldn't do anything to help. I pity myself for having 
updated to this version 3.2.",1
2018,"Its simple and interesting but when i try transferring money from my 
express account to my phone it fails and notify me that i should update my 
app, but coming to play store its up to date!fix this please",2
2018,Good,5
2018,I can't use my Ecobank app why?,5
2018,"Before I could purchase credit onto my phone as well transfer money to 
other mobile money accounts. Bit now, app stops and go off anytime I try. 
Very bad since this is my business account",3
2018,Better life thank you,5
2018,"This update is frustrating , please return to the old version, it doesn't 
even open successfully .... please do something about it",1
2018,Good,5
2018,Fantastic application to have,5
2018,"Congratulations, this App is very practicable!",4
2018,Nice app,5
2018,Ecobank mobile app is efficient and reliable,5
2018,Very good,5
2018,You are so good,5
2018,It's great full,5
2018,Good work,5
2018,The programme here is fair,3
2018,Good,5
2018,"Am happy with the development, Ecobank is coming up",4
2018,Good to use and very nice,5
2018,"Disappointed by this update. Used to work well with previous version. 
Always hanging up, take ages to load and shows blank screen.",2
2018,"After updating the new version, the app refused to launch on my phone. I 
had to uninstall",3
2018,"Useless app. Very useless. Am happy I had not yet stored much money via 
mobile it could be lost just like that.",1
2018,"This app is a piece of trash. If I had known it would be this clumsy, I 
wouldn't have updated it. The app doesn't load anymore. This is so awkward 
and appalling . Eco Bank please you guys should grow up",5
2018,Excellent job,5
2018,Good,5
2018,Wakili lbrahim,2
2018,Excellent,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,"It's a very bad app not user friendly, the interface is not good at all, 
how could it bring up three options at a start and I wish to open xpress 
account with my phone number I can't use same number to open my ecobank 
account of which is the number I used, it should create a proper interface 
where by I can logout from express totally and can still use my same for 
number in my ecobank mobile account in the mobile app. Thanks Chrysdiamond",2
2018,Am being charged for an app i do not use.....  How now....,3
2018,easy 2 use,5
2018,Am short of words,5
2018,Good,5
2018,Good,5
2018,It surpass my exportation,5
2018,Easy going,5
2018,Perfect to use. No hazzles,5
2018,"The app is Nice but friends I invited recently complain that whenever they 
want to receive money from other bank to their xpress account it will give 
error for the past 4days .. please fix",4
2018,I think it helps me lot and I love it,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,Excellent,5
2018,"It is an advancement in technology to get access to mobile online 
transactions and reduce the stress of moving from one place to another all 
in the name of paying bills",5
2018,The app is nice,5
2018,Thanks so much ECOBANK,5
2018,Good,5
2018,Good,5
2018,Plzzz u guys should allow me to download diz app,5
2018,I love it,5
2018,"The producers should work harder to make this application functional. It is unreliable. It can tell you transaction unsuccessful but it is successful, making you to pay several times. This is the usual occurrence with this application.",2
2018,Nice app,5
2018,Great app,5
2018,Slow,1
2018,"I can't even start using it... You talk of creating pin... I create you tell me it is a wrong pin.. So I won't use it any longer, am fed up",1
2018,I love the app but Its too large.,3
2018,Am a business woman,5
2018,"Very good App, and it comes very handy",5
2018,It's cool,5
2018,I used it successfully,5
2018,Excellent,5
2018,It's ok but they need to improve,3
2018,It's difficult to install,5
2018,Now I'm enjoyed it a lot of improved were made,4
2018,Nice app but I had a problem  with my pin and it's nt opening,3
2018,Love it,5
2018,"The app keeps shutting down on it's own whenever you want to make a transaction. This often occurs when you click on the amount column (to be sent or to be bought as airtime). And this occurance came with the latest update. Sometimes when you uninstall and reinstall the app, it provides short term remedy but for only that first moment you re online. After you leave the app and come back it starts having the same hiccups again. Please try to rectify this, it's not really fair uninstalling and re-installing  40+mb worth of app everytime you want to make a transaction. Thank you",1
2018,A good application,5
2018,Why your app requests access to my media folder before it can be used? I would rather use the website,1
2018,Is a good app,5
2018,Simply and useful,2
2018,Why? Can't i download this app.,1
2018,Safe and convenient,5
2018,It was amazing. I love it,5
2018,Ecobank?  Not not not....How l wish l never heard of this Bank. What goes around surely comes around. I rest my lips,1
2018,Good,5
2018,...try getting in an option for sending n receiving money from European countries. .popular ones for a start...usa..uk..Germany etc,4
2018,It needs improvement,3
2018,Is very simple and it make business fast,4
2018,Since the I updated it I have not been able to do anything on it and it's been so frustrating. You need to do something about it. Or maybe one have to forget about this app and uninstall it. It's really bad now.,2
2018,Cute,5
2018,Cool,2
2018,This app is very nice. And so easy for transaction,5
2018,One of the best banking apps..need to improve on ability to ac deposit via counter,5
2018,I notice the Mobile app doesn't have transaction history.... Pls fix it,1
2018,It's the best there is.,5
2018,Good,5
2018,Oj,5
2018,"I downloaded the app but i cannot access it , country will not open, keeps telling me processing but nothing.wack app",2
2018,Good,5
2018,One word....useless,1
2018,D worst banking app ever. Can't be activated on tecnos9 .very slow and sluggish to even load. Use up my data for nothing. Pls the old app is the best. I've tried activating this new app for about 5months now. RUBBISH!!!,1
2018,"The previous version is better,this one keeps revolving but will never load,its now making me look like a liar because whenever I tell people I will transfer money it never goes through since I updated to this version and ve been indoors due to ill-health",2
2018,The app is very good,5
2018,I can learn.,5
2018,It deos not working properly,1
2018,Good,4
2018,It made a replacement for my lost SIM during quick teller transfer,4
2018,Extremely slow application. Takes the whole day to load.,1
2018,Ecomobile App is so convenient and effective,5
2018,Convenient,5
2018,Poor app. I tried sending money into my mobile money wallet but it keeps telling me to upgrade again.,1
2018,It is sha nice,4
2018,App keeps loading. Can't allow access to basic functionality.,1
2018,The latest version is extremely annoying... It keeps refreshing the profile of users... Pls kindly update your server or something... Or return us to the previous version of this app,1
2018,This app is just the best,5
2018,It's an easy app to use,4
2018,"This update is very very bad,,,,,just keep rolling without booting",1
2018,Makes life easy,5
2018,The app works. But the size should be optimized for people with metered connections,1
2018,Customer service is terrible,2
2018,If i had known i wouldn't have updated to this useless new version. It keep rolling without any access to the app for almost two weeks. You guys should return to the old version and stop making using your app so miserable. So annoying,1
2018,Efficient,5
2018,Very useful app.,5
2018,Make it more easier for people to understand,4
2018,It's awesome though sometimes can be disappointing.,4
2018,Innovative,5
2018,"It's good enough,, easy to use for transaction servises 😘",4
2018,Good app,5
2018,Much better after last update. Splendid as before.,4
2018,"The app is too heavy, hardly loads, its hard to even login.. Every update keeps getting worse and bad. Please make a lighter app and an app that's easy to navigate and login as GTB and other banks",1
2018,Eco bank mobile app the worst application ever. I can not wait to move my money to another bank. So outdated . very poor contact center that does not function. The numbers not even connecting.  Please do not sell an application that only frustrates your customers.,1
2018,Perfect,5
2018,It can't be use to deposit checks,5
2018,"The update is just frustrating to use, takes forever to do bank transfer or even just to pay bills..",2
2018,Seriously this Bank is loosing me as a customer because have been trying to activate my account and it not going at all. I don't just a day enjoy this bank for once,1
2018,I just love it,5
2018,Good,5
2018,Fast and easy to use,5
2018,I can't log in since I downloaded dis app. Selection country is not coming up.,1
2018,Can't even activate it.almost done uninstalling it.,1
2018,The app good,5
2018,Otp,5
2018,Let it be fast,5
2018,The app doesn't activate. I've tried for several years and still can't use the app. Went into a branch for help but they couldn't help.,1
2018,Wow where do i start.... This is the most amaizing app that i have ever used  ......i give it 5 star ratings,5
2018,Have been trying to get Ecobank mobile working for a year now....now i can log in but still not linked to my bank account. Only shows an express account with Gh $0.00. Not very useful.,1
2018,#ECOBANK.   At this juncture I will love to thickly render a well brufiused and coricopius  thanks for this well arranged & well packaged App.  Kodus !,5
2018,Good,5
2018,Well designed but still about to use it,3
2018,Nice app,5
2018,for thé first time iam using it Togo,4
2018,It very good,5
2018,The app keeps functioning poorer after a series of so called updates. Life on the go with reference the app usage is nothing good to write home about.smh,1
2018,Nice,5
2018,"Can't login with my card details, it says my account is dormant if I want activate it then click yes, after providing my card details and pin, it's says communication error, it being like that for days now, please do something about it.",1
2018,Can't get my mobile app code,3
2018,App just turned dysfunctional. .I can't even enter my country for the App to activate,2
2018,Was working well but after the recent update the app keeps crushing when it gets to the amount input section. I often have to reinstall the app before I can make a transaction.,3
2018,"Great App, but please update it to work on Android 8.1,",4
2018,"Absolutely Effective app, the fact that I can make transactions across Africa did it for me. Moving money from local currency and conversation to dollars.",5
2018,I want  get my mobile bank in my bank Ecobank but they are trouble,5
2018,GT  Fresh,2
2018,Can't ecobank find competent software developers? A bank of this caliber shouldn't have these basic programming problems. Maybe I have to let my legs do the talking.,1
2018,It ok me using the app,5
2018,Great,5
2018,Pls the OTP is not working check it please,5
2018,Good,5
2018,Couldn't sign up,1
2018,I can't transfer to edc account and as unethical as some of their staff could be after calling they make you wait and never answer....we know the job is demanding but when concerns have been sent it more than twice..... then you should know it's urgent,2
2018,Good,5
2018,"The app is complicated, it took me months to finally have access to it, and now I can't use the mobile money icon and ecobank Africa",1
2018,Lovely app,5
2018,Swift and awesome has never failed me. Thank you Ecobank,5
2018,It can't activate keeps on processing and not activate,3
2018,Fair,5
2018,The recent update fixed the issues I had but I think the app needs new features especially the ability to generate receipts for transfers. Biometric logins should also be considered.,3
2018,Awesome app... mobile money and bank transactions made way easy,5
2018,Makes transaction easy,3
2018,Can't even activate here in europe,1
2018,J' aime ça,5
2018,Pls the otp is not drooping but the app is good,5
2018,It we help me,5
2018,Good,5
2018,Very good,5
2018,Very awesome app. It can do almost everything and anything,5
2018,Splendid app. Makes banking fun.,5
2018,Pefect app,5
2018,Good,5
2018,It's very useful,5
2018,Since the last update. The App is not opening anymore. It crashed just before opening. Pls do something about it because it's not funny. The same with the latest update of yesterday 11/March/2018,1
2018,Thank you for checking. I just did the update and it works now. 👍,4
2018,"Can't enter my account after entering the pin. The feedback I get is 'something went wrong sorry', after the upgrade",2
2018,"This app is perfect, thanks to Ecobank for such unique innovation.",4
2018,Rais up my business,5
2018,Nags,5
2018,Amazing and super update. Loving Ecobank app more and more,5
2018,Finally an update to fix the Android 8.1 Oreo bug. It has taken 5 months (too slow for a big player like Ecobank) but it has come eventually.,4
2018,Nice,5
2018,ok... wish it does EDC transactions,3
2018,It's Awesome,5
2018,Why cant this app have an option for applying for loans?,2
2018,Oh my goodness i enjoyed using this mobile app no stress at all so go to be true thanks to the Eco bank team nice one there 👍✌👌🙊❤,5
2018,Good n convinient to.use  but takes forever to load Lately.  Something should be done about it,4
2018,It's really good to have this app on air,5
2018,Good,5
2018,Good,5
2018,The OTP is not dropping pls resolve it,5
2018,This is a very good innovession to the banking industries.,5
2018,Kul,5
2018,Its simply awesome. Now I can do all my transactions at the comfort of my home. And it's also seamless,5
2018,good,5
2018,"Please I am having issues with the app. It's spending eternity to load, can't access it on my phone",1
2018,Good,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,Excellent,5
2018,Its a pretty innovative mobile banking,5
2018,Ok,5
2018,"To get just activation code on your app is war, we use other banks and we know how easy their app is, u better upgrade this rubish",1
2018,Ok,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,Good,5
2018,Its best as it helped me to start a business from zero capital,5
2018,"Just installed the application, so nothing yet.  I guess it's a good application to use for its purpose.",5
2018,Worse app ever.  Can even  activate my card,1
2018,I couldn't attach my ATM card.,3
2018,Great job Nimeipenda app yenu iko pw,5
2018,Cool,5
2018,Cool app,5
2018,".. do I understand why you'll need access to make phone calls... What about Ecobank app deals with phone calls, reading contacts? Kindly review that permission from your next update... Thank you",3
2018,The worst app I have ever used. I think Ecobank needs to withdraw this app,1
2018,I've been trying to install this app on my Google Nexus 6p buh it keeps crashing...or maybe the app can't run on Oreo 8.1??... developers help!!!,1
2018,Very gpod,5
2018,"Can't activate it without a card. Tried the alternate method which is to use internet banking credentials but it says ""sorry, this service is not configured"". Not very clear whose fault that is.",1
2018,Good,5
2018,Sweet,5
2018,Takes time to come on,3
2018,My account in my phone. A wonderful experience,5
2018,"Hi, I got locked out of the app. I uninstalled n tried reinstalling, this is my third attempt. I cannot access the dialogue boxes for the country, language etc. What do I do?",3
2018,Cannot use this app anymore for masterpass payment and cannot advice anybody to do so. I have used it with masterpass twice and my account have been billed again 4 times already weeks after the purchases with masterpass options using ecobank app and i am still waiting my money back 2 months after. You take money in 1second and we need to wait months to get our money back.,1
2018,I've been trying to open an Xpress Account but could not do so after contacting the customer service several times and going through their guidance it's still not working... Waste of time,1
2018,I love the app,5
2018,Cool,5
2018,I can't link my debit MasterCard after inputting the details and clicking on active... Keeps saying failed try again,3
2018,Great,5
2018,Usless app!,1
2018,Very interesting app.,5
2018,is slow when opening,3
2018,Its all I've been waiting for,4
2018,I think this will be good atleast it will be easy to access my bank,3
2018,I enjoy this app verry well and well done to the management.,5
2018,wastage of time,1
2018,"I love it, perfect!!",5
2018,The App is wonderful and unique,5
2018,I need to get a good relationship,5
2018,Love it,5
2018,Its a useful application,4
2018,This App stopped working once I updated to Android 8.1,2
2018,It's a nice app and easy to navigate,5
2018,Recommendable,4
2018,"The app is ok but even with recent updates they still haven't fixed the issue I have had over the years. When you save an account number and try to use it some other time, it doesn't work so u have to manually type in the account number again. Why do I have to type in the account number when I already saved it?",3
2018,"I can't Transfer Using This App... Though it use to work but not anymore... Whenever i try to Transfer it will display a message saying; ""Transaction unsuccessful... Invalid Account Status"" and all that Jazz. Dumb App. I Hate this App and beginning to hate the Bank too for not giving me my ATM Replacement Card i requested since last year. If my Problem is resolved i promise to give this App 5stars and the Review that its deserve. Am on Edge!!!",2
2018,Good,3
2018,Great bank,5
2018,Can't buy airtime from my mobile app you guys should pls fix it,2
2018,Tha,5
2018,Dis apps is good and easy to use,2
2018,"In my opinion.,i like the convenience in you being able to perform transactions however, i am dissatisfied with the transfer between mobile money acounts.sometimes its takes so long before it reflects and the wirse part it sometimes it does not reflect at all.meanwhike deductions have already been done.why doesn't the system check the availability of the other party first before doing the deduction? And then after it is deducted you have to wait more than two dayys to get the noney retransferred.I think Ecobank can do better",4
2018,Wonderful,5
2018,I use Google Pixel 2 and this app just doesn't work at all. It doesn't even open up. Please check it. Thanks,1
2018,Its WAKANDA,4
2018,Good,5
2018,This app was working perfect until I updated to Android 8.0. then it keeps stopping. I have been unable to use it afterwards. Please fix,4
2018,"The service good, but sometimes is not working.",1
2018,"I have been trying to download the app, but no luck.  It shouldn't be this difficult",1
2018,Cool apps,3
2018,"This app was working great before when it was on Android 7.0.1 nougat , but now I upgraded to Android 8.1.0 Oreo  it doesn't work it crashes and won't start",3
2018,Actually good,5
2018,Cogratx,5
2018,Good application,5
2018,I cannot use the app to access my account because i live in USA and USA  is not listed as a country where you can use the app. Not good as internet is worldwide!!,2
2018,good,5
2018,Cool,5
2018,Nice app,5
2018,I loved the application it's ok,5
2018,"I want to go on Mobile banking but, can't download the apps",1
2018,The best of best,5
2018,The bank is very,5
2018,It charges a lot during transaction 🙁,4
2018,I love my bank,5
2018,Ecobank has arrived,5
2018,Awesome app,5
2018,Impact eco mobile app is the best,5
2018,The app is ok and very easy to access,5
2018,Good,5
2018,Very good,5
2018,This app doesn't open at all. Very useless. Fix this or stop it. I needed to check my transactions and for 3 days it just won't open. Why?,1
2018,It looks like it's fake because it's not downloading,5
2018,Please naomba  LOAN,5
2018,I haven't been able to use it. Thks,5
2018,I love it,5
2018,This app force closes on Google pixel 1 and 2 phones running Android 8.1,1
2018,I like this app,5
2018,Pls my app hasn't been working for a while now,4
2018,Good,5
2018,Ecobank mobile banking services is good,5
2018,Extremely poor performance,1
2018,I love it,3
2018,Not a bad app. Needs  to fix some bugs though,3
2018,Keep it up,5
2018,What is up with transfering money to mpesa? It debits my account then later credits it back. Kind of annoying,2
2018,Lovely,5
2018,Most functional mobile banking app I've used.,4
2018,Best mobile banking ever,5
2018,User Friendly,5
2018,May be,5
2018,Bad,5
2018,This app really has a problem have been unable to activate mine with my card for a month now same story. Please improve on it,2
2018,I love this app,5
2018,Thank you! Good and I am enthusiastic about perfection which will help us catch excellence!!,5
2018,Thanks for u,5
2018,The bank should improve there network,5
2018,Good but confused what Xpress account is,4
2018,"I can't use, always your account locked. Please do something about it.",2
2018,Download fast,5
2018,I tryed activating this app but d first step s put the amount charge wich dey neva charged me or show me me the amount second step 6 digit pin third confirm 6 digit pin i tryed doin it but de said my profil has ben block wot s wrong,2
2018,Nice application,5
2018,"What i observed about the app is, when you want to re-use your saved transaction it doesn't show there bank name but eco bank with there account number. You couldn't shuffle the bank to there's.",3
2018,This is nice app,5
2018,Apps too big,2
2018,Nice app,5
2018,Looks good but don't know how to activate the app. Do I have to go to the bank?,4
2018,Good one,5
2018,"It s just good and fast ,weldone  Ecobank",5
2018,I hate it. Why can't I login even when the Internet connection is perfect?,1
2018,Great n easy to be use,5
2018,Lovely,5
2018,nice,4
2018,Great app.. Awesome to use. Get it for yourself. I highly recommend it.,5
2018,It's been loading and Loading and loading and loading for hours now,3
2018,It's okay.. quite handy,3
2018,This App is very helpful thanks to ECOBank,5
2018,Nice one,5
2018,"It's so super,I love it.",5
2018,Loved it,5
2018,Good app,5
2018,The App is good,5
2018,Ecobank is really d best,5
2018,This app is lit...,5
2018,I love the upgraded version. Please bring back the foreign currency exchange rate services.,4
2018,Good,4
2018,Excellent app ever!!,5
2018,It's okay,4
2018,Good,5
2018,This is a one stop shop transaction platform. I love what I can do with it from anywhere.,5
2018,God app,5
2018,It is good,5
2018,I like to be banking eco bank for life,5
2018,I don't know the problem but this app is unusable 99% of the time.The part where you select destination bank never highlights.Such a huge disappointment,2
2018,Good,5
2018,"It's a good app. Smooth, gets the job done.",5
2018,"I find it very difficult in sending money to other domestic bank account, It always gives an error message. If this is not checked soon am considering switching to other banks.",2
2018,Best banking app ever,5
2018,It's easy and convenient to use....more discovery and more grace of great work Team,4
2018,My bank,5
2018,its a nice app..now i dont need to go and queue in the banking hall anymore..all my transactions are done from my app..i do deposits into  my acct and withdrawals through mobile money which is connected to my acct..i get my money anytime anywhere i want it at total convenience..the only setback is not being able to deposit cheques..aside that am cool with ecobank and this app...,5
2018,Its precious,5
2018,Fantastic app,5
2018,I like this application,5
2018,Can't even successfully login,1
2018,Its very good to such apps,5
2018,I can't use my app,1
2018,Thank,5
2018,Boring,2
2018,"Very nice, straight forward and instant. Keep up the good work guys.",5
2018,Good,3
2018,The app is just too slow.one has to wait for like 20mins before it loads. Really disappointed. Pls  work on it,2
2018,It's taking decades to downloading yet it's not completed,1
2018,"Is not good for me you where suppose to add the mobile banks like mtn or Vodafone cash you can use it to load ur account like transfer ur money in there to ur Bank account, You have done  well by making the transfer of the bank to mobile money plz do it",3
2018,I haven't been able to transfer money from My Ecobank account to a local Bank account (Unibank) and vice versa,4
2018,Very useless...I will continue to use my quickteller app and dash them 52 naira rather than this nonsense u call a banking app...after goin up and down to get it activated at various ecobank branches...the usless app still cant do anything meaningful..,1
2018,Awesome,4
2018,Loved it,5
2018,Is very good,5
2018,Perfect,5
2018,I think is good app,5
2018,Its nice,5
2018,I like it.,5
2018,"Transfers to either a mobile money account or mobile money should provide the recipient name to verify the transfer before we can confirm with the password. Once it is sent to a wrong person, it will take time before reverse.",4
2018,Layer mot now.,5
2018,"Indeed, for easy  transactions & confidential self services I recommend this app as an apt",3
2018,Tank you,5
2018,The app is nice and makes it easy to transfer 💰,5
2018,Nice app.,5
2018,it's tty cool,5
2018,Good,5
2018,Excellent,5
2018,"Deja faudrait que l'application s'ouvre pour qu'on l'utilise. Le conseiller clientèle a essayer en vain. J'ai essayé en vain. Toujours ce bon vieux message ""Chere Customer, nous navons pas pu traiter votre demande de Debit Card Onboarding request partir des details que vous avez fournis. Veuillez reessayer. N de Ref 416675. The PAN-African Bank."" Je m'en vais donc desinstaller tranquillement ce machin pour faire de la place.",1
2018,W is bad network,1
2018,Sha vary good,5
2018,Please can you people add Bet9ja and others to this xpress account thanks,2
2018,It will reduce our time at the banks and help us  in shopping,5
2018,I have tried all what I can but this app has refused to open on my amazon fire phone. Please I need help.....why won't the app work on my amazon fire phone....???,3
2018,Good update. But my phone system security keeps detecting the app as a threat which I had to uninstall it.,1
2018,Finding difficult to download,5
2018,Love it,5
2018,Nice,5
2018,The app force closes on my phone.  It can't even open. I think  it doesn't support android 8.0 at the moment,1
2018,It's really amazing,5
2018,nice,5
2018,Nice,5
2018,I think 👍,5
2018,I think the App is OK,4
2018,It very good,5
2018,"I love it, thank for that.",5
2018,Cool app,5
2018,"I think exo should try to upgrade their app, I have not been able to use mine",1
2018,"I heard it from radio stations, just once downloaded I will explore more from the app!",5
2018,Economics bank is good,3
2018,Very easy to use,5
2018,It's just an amazing app,5
2018,Very good but the charges are too much,5
2018,Awesome,5
2018,Good,5
2018,"Liked it until I tried transferring funds using the mobile money platform, the transfer didnt go through and my money too not reversed. Since 20Th December 2017 to 4th January 2018",1
2018,Good,5
2018,Nothing,5
2018,I think this is the best,4
2018,This app was good until I installed Android 8.1 Please update your app to suit the latest Android. It can't even open again. !,2
2018,Fine,5
2018,Great app,5
2018,"I lost my card , can i activate it with my phone number",3
2018,Good,3
2018,Good,5
2018,A great app..thumps up to ecobank,5
2018,okay,5
2017,I liked it,5
2017,great,5
2017,It's a good app,5
2017,Good,5
2017,Good,5
2017,Very good app and also very easy to use,5
2017,Very good,5
2017,Its not functional. Its just a name.,1
2017,Not too good,2
2017,Very good super super,5
2017,Awesome,1
2017,It really awesome,5
2017,"Approximately 72MB for a bank app, Mennn give me a break!",2
2017,Good,5
2017,It doesn't work on a device that has been updated to Android 8.1. Please check and update.,2
2017,"this app is a sitting duck..i wonder if the people that came up with this useless app dont think..1st of all, the app is to Large, its a bank app for God sake not facebook app.cant u people see how small and detailed other bank apps are?.even the activation is not working..been trying for months now..and i wonder why they would configure it for us to put our atm details as our login details when account number and a created pin would have been much better and safer.. this is what u get when u dont think and plan effectively",1
2017,"It's the worst mobile banking app I have tried, to create a profile using your banking card take hours to load,     up till now I have not received a one time pin, so frustrating, can't even try again cause it claims to have created an account already which I can access, so frustrating",1
2017,Very fantastic,5
2017,I actually dont understand this app at all.. do you mean I have to recharge or deposit into one m-wallet apart from the money I already have in my ecobank account? Its actually a trash.. I have other bank apps they link me direct to my personal accounts.. why is this one showing me N0.0 balance and m-wallet??,3
2017,Good,5
2017,Help me open it it is hard to open,5
2017,Some how,3
2017,I downloaded your app before and complained about being unable to impute any data on the field provided. I've downloaded the app again this time there's improvement but it's not accepting the numbers on my card. I imputed the numbers correctly more than ones,2
2017,App is useless,1
2017,"Mr Ofori,pls I want to know if i can transfer and receive money from my Mobile money accounts after activation",2
2017,The app is very nice,5
2017,Story,1
2017,Nice app,4
2017,This app doesn't give me access to my account,1
2017,"I think u should do ur best to satisfy customers wants, demands, needs and desire. Customers satisfaction should be Ur priority.",3
2017,Please improve the feedback services,2
2017,Secure our accounts for good,5
2017,Is the worst mobile banking app. Trying since morning to send money. The worst I v ever seen,1
2017,Am not able to attach my card to d app it keeps saying(sorry unable to complete please try again after some moment)this has happening over 6 months now since I started banking with ecobank have not been able to do anything with d app pls u guys should work on dat,1
2017,"I dont what the problem is, whether network or the app itself. I just cant add my card. It takes like forever processing the the display sorry bla bla bla. I tried countless times.  I want to transfer money but now am stock.  Ussd not working. Ecobank please wake up.",2
2017,It happens to be awesome,4
2017,Stupid app from a stupid bank,1
2017,"This app is nonsense. Once fill in details,  the beneficiary name dash board will refuse to click",5
2017,"Be truthful to customers. Just say the app can only be activated with ATM card only instead of adding option of using internet banking ID and password. I have even gone to your branch to get it activated they said I must have debit card. While should I be losing money to card maintenance monthly fee all in the name of l want to activate your app. Please learn from other responsible bank like Access, Zenith,GTB etc",1
2017,Keep  It up,5
2017,"Not all domestic bank are included, can't find some banks.",2
2017,Thanks,5
2017,This Ecobank App is bad and I prefer the older version and it's easy to use...,1
2017,I can't use this app to recharge on my Zoto account please verify,4
2017,I want to sign in,4
2017,I'm am totally disgusted with the app. I can't even log onto the platform. I've tried chatting with your agent but they're to impatient to wait out the network connection. Even visited a branch in Lagos to resolve it and was told to keep trying. Not reliable as far as I'm concerned,1
2017,It's a great app. I pay most of my bills with it,4
2017,"This App has been improving over the years and the App offers convenience when the system is up running. Interbank transfers, airtime top ups and statement requests.    However, I am still wondering why a mobile banking app will be built to use a phone number as a user ID. Why can't customers use their internet banking log-in IDs? What if a customer changes his/her phone number and the customer's old phone number is given to someone who is an Ecobank customer?   I have an account with GT Bank and I always use the internet banking log-on details to sign into the mobile App.    Ecobank,  the Pan African bank can do better...",4
2017,Makes transactions easy,5
2017,So amazing,5
2017,Am very happy with Ecobank Mobile Banking,5
2017,Perfect,5
2017,"Its just wasting my dara. After download finish, it start to download again and again. Kindly help to fix this issue. Thanks",4
2017,Version 3.1 crashes on start up for Android 8.1.0. Please push an update ASAP.,1
2017,Can't activate.,1
2017,Cette appli cest une grosse  anarque... Tu transferes de largent ton compte est debite mais le transfert 'est pas realise. Je vous en prie faites attention,1
2017,Easy  and reliable,5
2017,No network to access this app,1
2017,It's not working on android 8.1 os,2
2017,Beautiful,5
2017,Excellent app,5
2017,I want  to be using  this app for  my  transactions,4
2017,I love it,5
2017,Mobile app,3
2017,Good,5
2017,The one who helped me do this didn't really explain it to my understanding. I have a main account which he didn't add but rather added some express account number bi for me. How can I add my main ecobank account number to it.,3
2017,"I can't even get to do any transaction, it stress.",2
2017,"It make my going to bank to transfer money stop, I love it 100% star rate for me",5
2017,Yet try it out but I think it will be better,5
2017,Doesn't work after the update. Can't even check account balance anymore,2
2017,The Beneficiary Transfer does not work for other Banks.... That's so crazy.. Have to keep typing same beneficiary for subsequent transfer.,3
2017,Mvisa not working I prefer the old app.further more the ecobank app for ios has a bug also for every mVisa transaction 20% is deducted that is not accounted for from the sender's side or receivers side.Where does the 20% on each mVisa transaction goes?That's for ios app for the Android app mVisa is not working it freezes and eventually closes the whole ecobank app,1
2017,This is the most stupidiest app ive ever used. Ecobank pliz sort out your app. Whats the purpose of the app if it doesnt work?,1
2017,"Good, Very easy and convenient",5
2017,A very good app use to minimize stress,5
2017,Hie please help my xpress acc is giving me headache it alway say invalid account status whenever i use it,3
2017,Warring,4
2017,Makes banking very easy  and convenient at any time,5
2017,That is good,5
2017,Fantastic,4
2017,Is easy,4
2017,So good,5
2017,I want to transfer money from my mobile money to my account,3
2017,Very unreliable most of the year. Needs more improvement. But still great though compared to other banks,4
2017,Am happy,5
2017,I love what you have done with the new upgrade,5
2017,Very good,5
2017,Very good,5
2017,Very lovely,5
2017,I don't like this,1
2017,"This is good for us the students... You need to get it, fellow students..",4
2017,Very good,5
2017,"The app isn't working. I tried to register and select country but I keeps showing ""processing your request"" for like few minutes and nothing comes up. I tried laying in complaints with the online customer rep but she couldn't help either. Its exhausting.",1
2017,It's ok,5
2017,Most difficult mobile banking app to set up. After multiple attempts multiple calls to call center  I just gave up and uninstalled it,1
2017,I love this app,5
2017,Its difficult to use in Benin. I Keep getting invalid number when i try activating thé app with my mtn bénin number,1
2017,It is welcome development,5
2017,Kuul I dnt go to the bank anymore just stay home and do all the transaction,5
2017,Very nice app,5
2017,Very nice,4
2017,It is OK,5
2017,"Interesting.  This mobile banking is very interesting, Ecobank the global banking system.",3
2017,Awesome,5
2017,Play store is good and useful to it's users,5
2017,This app is the best for keeping track of all your finances....,5
2017,I like the app but it still needs improvement,4
2017,Very lovely app,5
2017,Nice,4
2017,I think your hardwork has paid off better but there is still room for improvement.,3
2017,Good,5
2017,Thank for this upgrade its helpful and stressless .,4
2017,It's failing to activate my card details  It keeps telling me try again,1
2017,The app size is too large. Try using other banks concept. 72mb for a banking app. What a hell !,1
2017,I love the app,5
2017,Take ages to load why,1
2017,"It's very helpful,  thank you",5
2017,Fantastic,5
2017,Mine is not working i cannot perform any transactions for the past 3days please help im disappointed.,3
2017,It keeps telling me to type my password.. And i its the first time am using it.. Visited my bank many times they keep telling me to go and come bank.. M getting tired of ecobank,2
2017,"Think this is a scam. After downloading, i activated and was directed to open an express account. I started the process, entered all my details and i received an sms telling me my account was activated, i was directed to send Kshs 100 to activate my account which i did. My Mpesa account was deducted but this ""ecobank"" app responded with a message that the transaction cant go through yet the money was deducted. I have tried to access the but am told to open the express account allover again. If this ain't a scam them its a very mixed up operation that cant be trusted. Please refund money.",1
2017,Good,5
2017,Not bad,5
2017,It can't installed,1
2017,Please I can't login with this App  I need a help,2
2017,Very good and useful application,5
2017,"Disappointed. Needed assistance, chatted with someone called Isaac and he was very unhelpful and disconnected abruptly.",2
2017,Useful,5
2017,This is the most problematic bank mobile App I have ever used. It has completely refused my making a transfer. So frustrating.,2
2017,For me it very good,4
2017,Love it,5
2017,So lovely,5
2017,Excellent,5
2017,"I can't activate my account...Always responds ""Card not recognized """,2
2017,"Customer service is on point, thank you",5
2017,Serves the purpose for which I need it,5
2017,Ok,3
2017,Useless App. I'm unable to login or log out. And can't see my balance. If I  try to transfer money or buy data it will tell me this service is currently unavailable and to my surprise i have been using the app perfectly until i updated it. Please bring back the old version.,2
2017,Not good,5
2017,Ecobank wahala too much.,1
2017,It simply easy and fast nice app,4
2017,Best app ever,5
2017,Good,5
2017,"Well, I just read some couple of views and comments. On the contrary, I have not experienced any challenges yet. Maybe it has been improved. With the excetion in change of interface from previous version.  The new version is cool and I love it.",4
2017,"I don't know what with the app,  I'v tried linking a visa card and all I get is FAILURE each time. There should be a tutorial or something for the app....",2
2017,I think this app is exciting to use. Makes banking so much easier.plus the interface is eye catching and smooth almost seamless. Makes sense!,4
2017,"Worst services ever, I don't understand why I get charged on transactions that never go through...I'm very upset this evening...I'll definately move to a new bank...what is the essence of having an App that doesn't do what you claim it's supposed to do",1
2017,Is cool,5
2017,more room for improvement,5
2017,Nice,5
2017,Perfect,4
2017,It ok,4
2017,I got an activation code from the app yet keeps telling me the code is invalid my bank can not even able to rectify it....give up now,1
2017,Great famous,5
2017,It my first time using it but I think it nice,5
2017,"Boring initially because I tried several times before I could sign up. After that, the app is unbeatable. 👍",5
2017,"This app is a waits of time,I downloaded it but can not open an Xpress account,all I see is ""service not configured"" pls fixe this.",1
2017,Love,5
2017,"The new version is better, faster and feels more secure(need to input your password for every type of transaction you choose)  Its an easy-to-use app👌👌👌",4
2017,Wow this app is awesome  Ecobank thanks,5
2017,Goog,5
2017,The mobile Money hasn't been working for months....,3
2017,Nice one,5
2017,Love it,5
2017,Actually good,5
2017,Can't download,1
2017,This app is so difficult to activate. Very unsupportive,1
2017,"Nice app, ease my stress.",5
2017,It is a good App but seriously so many things need to be fixed because I can't buy airtime with this app.,3
2017,Too bad. I cannot activate my ecobank account using the app.,2
2017,I love it,5
2017,Bring back the old traditional banking system musade kuti bhohwa,1
2017,The app is too porous! It should have a log in system before getting into the app. At the tap of it it opens up easily! Please add the log in feature to make it more secure! Just like Gtbank and access bank!... On the merchant feature its fantastic I love it paying marchant by just scanning the barcode/QR code! Thanks,3
2017,Very good,5
2017,"I can't even access the app. I've been trying to log in with my card number but it isn't letting me. Please what do I do, I've gone to your site and it isn't opening",1
2017,"Awesome app. Ecobank team, you should be proud. 👌👍",4
2017,just installed it,5
2017,Get lost about your mobile app it's fake,1
2017,Mumu bank,1
2017,I can't use the bank destination whenever I tap it it does not work pls fix this asap,3
2017,Fantastic,4
2017,I'm feeling good about the app,5
2017,Very very helpful for business Transfers,5
2017,"Not impressed, it can disappoint like Glo",2
2017,The app it's OK easy to use but I have little issues been trying to transfer to United bank for Africa but I can't find it among the banks there... Please I will really appreciate it if you people can look into it. Thanks,3
2017,Good,3
2017,Is very easy and simple to use,4
2017,"I was unable to download your website since all these days. I went to your Ilesa branch, it was fruitless effort. Do something now. Thanks",1
2017,Its fantastic,5
2017,Easy to use,5
2017,Ecobank app is verry simple to use,5
2017,"What!!!  Update is over 70Mb,  wondering what it's cache would accumulate to over time.... But,  the UI is better than many Nigerian banks.",3
2017,It makes  my redrawals easy.,5
2017,"Useless app, useless bank. App left me stranded",1
2017,Best app ever,5
2017,Transper,5
2017,I what to Useful it t,5
2017,"My first time to open an account, eco bank is the best so far.",5
2017,Please allowed me to Download this app,5
2017,Okay,4
2017,Can't register so not much ude. Registration error message - mobile phone no not the same as for account. This is not true.,1
2017,Keep improving it,5
2017,Great app. It gives me all i need.,5
2017,Sending money is a big problem on the app! It keeps returning the money to my account.,1
2017,Make it stronger please.,3
2017,"The security of the app is completely porous. The app can run simultaneously on multiple device, and the only security is just the 4 digits PIN of which anymore who knows someone's phone number and able to guess the person punch the PIN on ATM or phone can reap the account. Thus, it is very risky to use the app outside your bedroom.   The app doesn't register other banks' cards as intend.  ECOBANK marketers should do more to woo cooperate entities bank with them or arrange for collection of payments on their behalf. Instance Startimes and many other service providers are not listed on their online payment platform.",2
2017,They are wonderful,5
2017,Ok,4
2017,"Cela fait maintenant un mois que je rencontre le même bug toujours pas corrigé !, je n'arrive toujours pas à choisir une question secrète pour pouvoir connecter ma carte Visa.",1
2017,So do good to use,5
2017,Good,5
2017,They have changed a lot of things which I don't like example Bank names. I can't find first bank or UBA BANK,1
2017,Great,3
2017,"The people on the chat disconnect abruptly once they tell you that they have forwarded your complaint. I find that very impolite. They don't even stay to see if you have further questions.   Additionally when a transaction fails, the app doesn't give you reasons why it failed.   Please improve it.  Thanks",3
2017,Transfert of money account to wallet on worked for a short period  it has become service not available. I should be able to see on the ap recipients saved for rapid transfer on the Web or transfer made account to account within country. It is not the case. Generally it is a good app. My visa card expire and I was able to withdraw using xpess cash. Thumb up!,5
2017,More information should be shared,4
2017,Thanks,5
2017,"November, 2017 (2017, not 1917) and Ecobank doesn't have a working Mobile App yet.",1
2017,ok,5
2017,Finest Ever Its was very awesome,5
2017,Its very good app and easy to used,5
2017,Not bad,4
2017,Nice app,5
2017,"The program sends an activation code to my phone, I enter the code it tells me invalid active code",1
2017,Good development,5
2017,It always tell me app stopped when I try making a transfer through visa p2p.  Please work on this.,1
2017,Very easy to use you sit at your comfort home and activate it great app,5
2017,I am soo enthusiastic about the app and i give Ecobank a huge thumb up for this ground breaking platform!,4
2017,Is very good,5
2017,I'm only sure of using it to transfer money locally.,5
2017,"This is a very excellent and useful app. Since I have be using Ecobank Mobile, their services is always the best",5
2017,Your system keeps giving me wrong activation code I called your office and they never connected me to anyone but rather hanged up at 8 mins ...my call is not important I guess,1
2017,Lotsss of improvement but i still don't understand why funds can't be transferred to other African countries as seen in the App.  Always failed!  Work on it Ecobank team!,3
2017,Better than the previous versions,5
2017,App too huge....,2
2017,It very safe and convenient. Love it,4
2017,Its a great app,5
2017,Ok,5
2017,Excellent,5
2017,"This is the worst App I have ever used, what a disgrace Eco bank, beneficiary name cannot be searched, saved one the destination  bank is absent. Nonsense App",1
2017,"The app is not user friendly. Have to call or chat the ecobank customer care for activation. Other banks use debit card, email and phone number to activate their app then go to the bank for higher limits. And it is too heavy 70+ mb pls wake up.",1
2017,I can't even activate the app.  When I try to select language or country it tells me processing then.... Nothing.  Nothing happens.  I can't even proceed.  This sucks,1
2017,Very good one and easy,5
2017,great app for easy banking,5
2017,it's all about conveniences,5
2017,It is greater than others.,3
2017,Good,5
2017,it is good but not like the old version in this one i can't see the name of person deposit,4
2017,Really good improvement,5
2017,Very good,5
2017,Perfect,4
2017,Cool,5
2017,Nice App,5
2017,Ecobank is the best,5
2017,It's useful,5
2017,It's nice at any rate.,5
2017,Can't receive otp from system. Upgrade is needed,1
2017,I could pay my credit card bill in the previous version but not anymore. The option to choose predefined beneficiaries which includes credit card is no more available under Ecobank Domestic,2
2017,This app is so dumb. Can't activate even with the help of online customer care.,1
2017,Its easy nd quick,5
2017,About Nigerian,5
2017,Pls  install ecobank Mobile banking apps,5
2017,Constant,5
2017,"Good one ,one of the best mobile app I have",5
2017,This app is very good,5
2017,Very helpful tnkx to the team,5
2017,"App is ok. I tried to activate mine using my ATM card but invain and now when I try, it tells me my profile is locked. Tried contacting ecobank support but the online attendant was on hurry and didn't fix my problem.",2
2017,"Hi, please help with logging out for security reasons... Am using a Samsung S7 Like the interface, user friendly but after logging out, once I click the icon am already in... I logged out again and opened my programs history at the bottom left of the phone and click the app history then it opens and am already logged in. Many thanks for your help...",3
2017,Great App. Well done,5
2017,"Pls I find it difficult to activate it, d code sent to me was invalid how can I activate it",1
2017,Worst of all bank...you guys need improvement..dont really knw what silly xpress acc mean...bad app to download,1
2017,Eco bank is the best pan African bank in the whole world keep it up,5
2017,I honestly have to give it up for the team of programmers and software developers who set up the upgraded version of this app. It is flawlessly structured and arranged to make online banking less cumbersome and hectic. And the response time is very quick. Compared to the previous version of the app I can confidently use this version with less fear of glitches.,5
2017,It works fast and dependable,5
2017,Good,5
2017,"Not working well, am tired of it..  the old version is much better..",1
2017,Keep up it is very useful,5
2017,I think with it i can trasact with client,5
2017,Business,5
2017,Very very bad apps i prefer the old one is easy to use!!!!,5
2017,This is the worse app. I have ever used. Can load for several minutes. Its doesn't work well after banking hours. The mobile money part is even worse. I have lost three important business transactions because of this app. Its very different to redraw money or make transactions using this app. At least Calbank without an app provide  better services with thier text message banking. If ecobank have a problem with mtn they should  resolve and stop offering substandard mobile money banking services. Its really frustrating using the app. I will prefer my money in my pocket than being paid to use  this substandard banking app. Ecobank if you are really the pan African bank then you need to do better. Its that bad. Thank you.,1
2017,Great Job!,5
2017,Awesome app. Its easy to use and I love the wide range of transfer options.,5
2017,File size too large,2
2017,The Mobile money option not being available when you need it is what freaking pisses me off!! I mean what type of transactions are most popular in Ghana? Hmm????,1
2017,please. my ativirus keeps keeps detecting a virus on the app. i have uninstalled and installed the app. several times but still get the same response. this has started affecting the performance of my phone. please assist,4
2017,The apk size is extra big.  What the hell,2
2017,So nice to deal with,5
2017,Its lit,5
2017,"The app is OK but your workers in your branches are not responsible to pay in, you will stay in line over two hours then we attend to one constomer for over 45 minutes please addvance them",3
2017,Yet know more,4
2017,It won't open,2
2017,This app is good,3
2017,Love it like it,5
2017,Mobile banking,5
2017,I think is good to  use it,5
2017,Best!!!!!!!!!,5
2017,Nice app,5
2017,Not working properly,1
2017,I have confirmed this Application is Good,5
2017,Excellent application,5
2017,Usefull to customers,5
2017,Wonderful,5
2017,Though theapp makes banking easy but it does not provide receipt for transaction,2
2017,This is the worst version of the mobile app ever,2
2017,Fantastic,5
2017,X cuul and simple,4
2017,Just simple banking and at times go on more things will changes that technology. Simple banking Eco...,5
2017,"Slow in processing data, but efficient to an extent, great app anyway.",5
2017,Pls I prefer d old when more Dan d nw whrn,1
2017,Why on Earth will you send a code and at the same time say the code is invalid. I'm really angry I had to download this app for no reason,2
2017,Dere shd be a short code 4 transfer,1
2017,Love it,5
2017,I suggests that U should try to make it fast a little bit.,5
2017,Good,5
2017,Any time I tried it send me activation code and say invalid code when I insert to activate the app. This update sucks... Please review.,1
2017,"Please improve the App, from interface, user friendly etc.",4
2017,"The App is not good, it wastes my time. For the past two weeks I've been trying to logging bit its not responding WWHHHYYYY?",1
2017,Good,5
2017,Very very good it works properly,5
2017,It is very good,5
2017,Is good,3
2017,I would not complain if that was the case. We have been stuck many times because of this.,1
2017,This is superfluous and extraordinary dynamic,5
2017,It's Good,5
2017,"Those are the credentials i used. The PAN and the PIN number.  I have logged this issue on web chat about four times already in the past month so I don't think doing that will help. You're the developer, if you can't figure it out, who can surely...",1
2017,Very good but was disappointed when I couldn't top up my investment account by transferring money from my savings. The agent i talked to gave me numbers which I called but no one picked.,3
2017,I love all,5
2017,"I think it's time Eco bank finds solution to all their problems,all my data wasted and no tangeble result.",1
2017,I am very disappointed right now. I was using the older version and it was working fine. I changed my phone and downloaded the app again but this time round I can't access it because the access procedure has changed. I school in turkey but I was able to access the older version but i cant access it now because i changed my phone. The app asked for my telephone number to ecobank account so that they send a code to number which I have no access to because I'm in turkey. What's the point of having a mobile app if you can't access it anyway you are in the world. Please fix it,1
2017,"One month trying  to activate, up to now you , different code hand been  sent to me  and I entered the code no better response only re-inter ur code",1
2017,"I prefer the older version of this app. The new version is not was a user friendly. Nevertheless, it helps with my transactions which is quite efficient",3
2017,How can I transfer money to  non users of this APP,5
2017,Good work,5
2017,Good,5
2017,Lovely,5
2017,Nice,5
2017,Nice,5
2017,Massive,5
2017,"Since after the update,any transfer i make bounces  back after a day.......worst mobile banking app",1
2017,it lovely,5
2017,Nice app,5
2017,Customer service on telephone is non- existent.,1
2017,App requires me to reregister after every update. Now lm in a country where there is no ecobank l cant register to access my account.,1
2017,Its a great app,5
2017,"I love it, it's nice",5
2017,Worst! !! How can my account be dormant? ?? I don't understand.,2
2017,"I have no problem with the app whatsoever, I stay in Ghana, but with this app, it's as if am home handling my account everywhere I am. One thing though, the size. It's way too huge please, do something on your next update to reduce it. Thank you. Eco Bank, truly the Pan African Bank 🏦 😁",5
2017,I can do it all,4
2017,Cool,4
2017,"Money transfer, bill payment and topup is all I want",4
2017,A good app.,4
2017,Safe and secured,5
2017,It's not bad,3
2017,"Thought it'd be easy, been having issues since I downloaded it, went to request for internet banking of which I got user name and password, now I still can't use it as it's been asking for otp otp I never received. Getting tired of ecobank,,,, all the chats have been futile, the agents are rude ,they disconnect like one is a beggar, those who respond promise to assist end up doing nothing. May have to change my account soon. Stopping all transactions. It's so sad and frustrating",2
2017,Ok,5
2017,The  system  has made banking  easy,3
2017,Complicated,3
2017,"The speed of the app is quiet amazing. As you switch between tabs and feature, you can feel the flexibility of it. Enhance the app to make it accept profile photos/pictures.",4
2017,Jah,5
2017,The app now opens up with no password...very unsafe & strange - with no network to be able to use it....what's going on ?,2
2017,"I cant download it.Anytime I try to download it, it",5
2017,Extremely user friendly and convenient for the majority of my transactions,5
2017,It's great.,5
2017,Good,3
2017,All is yes,5
2017,This app is not worth downloading.  You guys really need to improve on it  I did an upgrade and since then i can't do anything with it.,1
2017,Love this App,5
2017,Perfect,5
2017,Simply the best,5
2017,"The is the most useless app I have ever had on my phn.  I don't know why I have to go through such stress just to transfer money. I should be blamed bcos I should have learnt my lesson after series of disappointment while using this app. I shouldn't have deposited money in the account again. Eco Bank Plc, you might as well turn ur banks into a convenience shop!",1
2017,What the heck 75mb for?,1
2017,Good,5
2017,It's very good,5
2017,Awesome,5
2017,Am thinking that if I doing it a to be good for me and my family,5
2017,Great app but I'd appreciate if the size was reduced.,4
2017,Nice,3
2017,Easy to use but takes a lot of space,4
2017,This app is extremely poor and very useless; there is nothing to appreciate about this app.,1
2017,Good,4
2017,Awesome,5
2017,"Downloaded it and it didn't work, had to uninstall and download again but as I'm downloading it now, it will get half way and stop I'll have to cancel and try again. This is just a waste...",1
2017,Ecobank provide excellent services,5
2017,"Your transfer doesn't work,i can't even recharge with it.",1
2017,OK,4
2017,I have not been able to activate my this a App on my phone even after inputting the code sent to my phone it keeps saying invalid activation code,1
2017,It has been the best banking app so far,4
2017,I was unable to activate my mobile app but made a complaint and it was rectified within minutes. ... good job,5
2017,"Its fast and easy, safe",3
2017,This is very great and useful app. My bank at my finger tips,5
2017,A veritable app,4
2017,The worst bank i have ever seen plz upgrade in everything,1
2017,"It's a lovely app, with room for improvement",4
2017,"Asides all those comment, I've discovered that this bank transaction receipt is the worst among others.  You should make the after transaction receipt to display account name, account number, description (narration) and amount. It'll ease your Customers of some stress. Thanks.",2
2017,Am now downloading bt looking at things written a think it's a good app as written,5
2017,Love it,5
2017,"Download is very slowly, what is the reason?",5
2017,It keeps saying invalid activation code. Even though it authenticates each SMS by itself,1
2017,"The bank benefits From scams in Kenya, AIM GLOBAL is a scam",1
2017,Your app size  is too big. Kindly modify it.i am unable to activate my account as well,2
2017,Is good but need more improvement especially mobile,3
2017,This app is perfect!!!!!!!,5
2017,This app  is good   better than some banks  I enjoyed this app,5
2017,The app is pretty good.,3
2017,Rubbish,1
2017,Awesome application,5
2017,God is love n l love you Jesus,5
2017,It work well,5
2017,Lovely,5
2017,Actually I don't know what is all about,5
2017,Good,5
2017,I love it,4
2017,This app is very useful and it works greatly.,5
2017,Crowdy bank,5
2017,This app is really frustrating. Its zero user friendly. Who transfer airtime between 0-100cfa and it never works anyways plus the others. Dislike your customer service and services this app offer. Will take me a ledger to explain my dissatisfaction. Please send your IT app whatever guys to learn from other international mobile banking app.,1
2017,"Trying to figure out what ""cw"" mean when trying to register my card.",4
2017,"Very convivial and fast!  Ecobank mobile app, the best for mobile banking in Africa. Abdoul Salam",4
2017,Eco bank simply the best,5
2017,I love it,5
2017,Am happy,5
2017,Very good I love it,5
2017,Fantastic,5
2017,"This is the worst app ever,invalid activation code even after talking to the customer care Ecobank grow up,you are the worst",1
2017,It was good,5
2017,Great,5
2017,I love it.,4
2017,Good,5
2017,Easy to use,5
2017,Nice,4
2017,"Job Weldon, But let de alert be reading beneficiary details afta transactions",5
2017,Perfect,5
2017,U should bring back the exchange rate option in this New version!!!,5
2017,User friendly,5
2017,"The app is quite friendly, but how do you deposit money from your mobile money.  Cus I don't want to the long cues in the banking halls.",4
2017,This is OK.,3
2017,Very good app so far,3
2017,"Dear Ecobank, this is the most inconvenient and frustrating mobile banking app I've used in a while. A total waste of my download data and storage space to say the least. I am fuming. Your customer care don't help much either. I should probably stop banking with y'all as I can't stand the ineptitude any further.",1
2017,Excellent,3
2017,Good and fast,5
2017,Is  good  for  us,4
2017,Wow wow wow am really shocked and amazed to use such a wonderful apps with a reliable bank like Ecobnk and its safe and fast in transaction... I really love it download it and also feel good there...thanks,5
2017,Good,5
2017,Useful you,3
2017,Great outlook,5
2017,It's okay,5
2017,Good,4
2017,No,2
2017,Activation code doesn't work,4
2017,It is very good and wonderful,5
2017,S okay I guess,5
2017,"This is very good oo it,s save my time",5
2017,It good,5
2017,"This app is annoying, doesn't work very well slow",1
2017,"Lags, very poor for a money app",2
2017,whenever u need cash u receive,5
2017,It is ok,3
2017,Fantastic app,5
2017,Is very nice,5
2017,Good,5
2017,Its nice,5
2017,Great piece of app,5
2017,"I chatted with Nana last night, she didn't help either",1
2017,Is saying invalid activation code very useless and nonsense bank guys you guys shouldn't download it it useless like president buhari,1
2017,Nothing,5
2017,Finallly it opens.tnk u team ecobank,4
2017,This software doesn't logout even when you click log out. It only closes the app instead of login out from the software. This is a very high vulnerability.,2
2017,"Am unable to make use of d app,while transferring to other banks,it requests beneficiary details,where there is no space for its request.",2
2017,It just doesn't work for me,1
2017,The most stupid and useless app ever used. I hate you all.,1
2017,It's very convenient,5
2017,Its easy to use,5
2017,"I wonder why people criticize this app. For me, it has never failed me. Always on points....",4
2017,Help me out,2
2017,The best mobile app ever to hit the banking industry... 👍,5
2017,Useless app. Too much memory taken (72plusmb) yet unable to select either country or language or even dial code or even do anything the app purport to do. Shirme . Absolute rubbish. Onyioshhii. Kòoni daafùen,1
2017,I lovely,5
2017,Great application and good response from customer care. Nice one,5
2017,Am not OK Whit this,1
2017,Am so happy,5
2017,"Easy to use , and awesome. (It Good)",5
2017,"Worst banking app experience I have ever had,  to be  completely honest. When you fix the login activation code issue, would probably add one more star.",1
2017,Awesome,5
2017,I downloaded this app but telling me invalid activation key.it's annoying,1
2017,Very useful,5
2017,Nothing to say,5
2017,"The app has virus, please do certify it clean for installation",5
2017,Very good,5
2017,Awesome  app from  ecobank group.,4
2017,But iam having a problem activating it right now...  I have always used it but over a month now..  Tried to get through today but it won't activate,3
2017,I have tried so many times to activate the app but without any success. The activation code sent doesn't go through and so the app is just sitting on my phone doing nothing at all. Kindly work on it and fix it as it's very important I have the app functional on my phone,2
2017,This good,5
2017,Goood,4
2017,The app is stocked in one place and refused to work.,1
2017,If u cant do a mobile app why are u waisting peoples time and data pls just forget about this app so that people will have peace of mind u keep on sending code dat is invalid why? I have this bank seriously every thing about this ur bank is surfering,1
2017,Please the apps is not opening in my phone recently when I uninstalled it and installed it again please help me.,1
2017,The app keep telling me activation code is invalid.,3
2017,I can't log out.,4
2017,It's important to me for travellers like me,5
2017,Good App,4
2017,It's asking for pin which I don't know,1
2017,I can't proceed am just on one point after inputting the code it would keep saying invalid code,1
2017,Cool app you guys are good,4
2017,Great... But am having difficult in sending money to other country from Nigeria,5
2017,"After the update, the mobile money aspect has worked only twice. Now when I try using it, feedback is ""this service is currently not available for this market. This app bogus and waste of data.",2
2017,Perfect,5
2017,Awesome thanks,5
2017,Cool,5
2017,its soo annoying sometimes the times that you need it the most thats when it glitches and doesnt work  at all,1
2017,It not downloading in my phone,1
2017,There is need to ensure that one can add their account number if they first opened an xpress account because you can't even with this update,3
2017,You can still do better,5
2017,Customers should be allowed to sign up with their credit card,1
2017,I cannot open d Ecobank internet banking,5
2017,"I just loaded it, it recognized my phone number and sent activation code, upon entering the code automatically, it said the code was invalid. So I can't even get beyond activation page to know if the app is useful or not",2
2017,System,5
2017,"It keep saying invalid code key over and over again, i just regretted downloading it .",1
2017,I had a great chat with customer service and every issues resolved. This app is excellent. Kindly make sure wec request for ATM cards via this App !,5
2017,Can make transfer even any day any time,5
2017,Good app. Very useful,5
2017,Amazing,5
2017,I really love this app but to make it the best app ever please include proof of payment thanks,5
2017,this app should be data free,5
2017,Perfect,5
2017,The app size is too large.,1
2017,I love it more best,5
2017,Am sorry but this is the crappiest bank App I have ever tried to use. All the menus are inactive. I complained but even the bank couldn't resolve it after repeated attempts. Am considering closing my acct since I can't bank on the go. Who queues up in banking halls these days!,1
2017,I just downloaded d app bt cannot log in keep asking for my pin  and no  information on how to get d pin from d bank,3
2017,Very interesting and fast for money transaction. Well done Ecobank.  Improve for more features,5
2017,Its ok,3
2017,"Regrets.  Ever since I tried using the mobile banking app,this happened to be the worst. The platform always locks me out. Ask for charges. I have laid complaints at the banking hall customer care and even called the online call center yet no solution. Can't even use my card for online transactions like Pos and online transfer cos I was locked out by d app.",1
2017,The app is good but it is too heavy and it take much of my memory.  In fact it's the heaviest in the banking industries though not the best.  Please let your developer reduce the size of this app.,2
2017,The app has improved greatly!,5
2017,The app is quite impressive......... Im overwhelmed,5
2017,"Its the worst mobile banking App I have ever used. Unable to recharge airtime,let alone making cash transfer or check my balance.",1
2017,"Earlier I couldn't use my app because I uninstalled it then I had a live chat with customer care - Mr. Isaac. Now am back! I can't say how happy I am. Those few hours was as if I've totally lost it.  The upgrade is superb,  Real people are there to answer you if u are patient. Thank you! Am so excited. EVERY ONE SHOULD USE THIS APP!!",5
2017,"This app is a total mess,when other banks are using just 3 digit numbers to transfer funds, eco bank is still here using app that never work. The activation key process is a mess, after downloading the app,u guys sent activation key which instantly says invalid. I've being trying to activate it now for days without results.",1
2017,Tz kul,5
2017,More efforts,4
2017,Easy to use. Well organised interface.,5
2017,Stupid app! Setup is very challenging. Activation code sent for step up is been registered as invalid activation code! Not worth downloading!,1
2017,It's marvellous,5
2017,Good,5
2017,Eco banks is the best bank,5
2017,I think the size of the App is too big,3
2017,I think is perfect,5
2017,"It's okay, but, I am finding it difficult to recharge my mobile line, it kept saying ""no network exist"".",3
2017,Like. It,5
2017,Good to use this app,5
2017,"I don't know if it is a technical problem or not,if it is try and resolve it,if not a technical problem, then is a useless app. Ever since i installed, have not been able to use it. Anytime I try activating my card,this is what I get""Dear Customer, we cannot process your Debit Card Onboarding request using the data you provided. Please try again. Ecobank, The Pan African Bank"". Meanwhile, the numbers I keyed in are the exact numbers on my card. Have been calling custom care to complain about it and all what I get is use your internet credentials to login we are sending you the password, and that is all. Password never comes,don't know if the password is crawling from the Atlantic ocean.",1
2017,Good,4
2017,The most foolish mobile app,1
2017,Upgrade network,5
2017,"Why do I sometimes get ""this service is not available ""pls fix",1
2017,"I downloaded the app but could not login,it keep telling me my network can not work on the app.",1
2017,"Great App... Nice interface, and quick transaction speed",4
2017,Just fine,3
2017,The app makes it easy to transfer funds between accounts and pay for services.,5
2017,I love the fact that you can use it to do almost anything... Very innovative,5
2017,"This app is one of the best mobile banking app, I have tried to compare with other app in my home country (Tanzania) but this one offers more services than any other app. Its one of the kind.",5
2017,I really love this bank,5
2017,Am happy with did apps now,5
2017,"Rubbish App. I try Activating it, it keeps saying invalid activation key. I even contacted customer care yet no solution. Other banks are so easy to carry out transaction.",1
2017,Great,5
2017,hopefully it will be useful,3
2017,Much better than the previous version but there is need to add transaction details and history. There is need to have details of tracking sanction as a prove of payment. Pls work on that.,1
2017,Was never able to open it and after uninstalling and reinstalling they tell me the pin is incorrect. Just waste of data,1
2017,"Please, I am confused, I tried to activate my account, it keeps telling me, enter amount charged, what does that mean?",3
2017,This new version is simply magnific... now I'm able to fund my relatives wherever there are in Dr Congo. And my bank is now on my hand,5
2017,Try it it's great 💰💰,5
2017,It's working fine but I still experienced difficulty in adding my ATM card to the app.,1
2017,"Downloading the app takes awhile but, it is a fantastic development",4
2017,It has a good customer interface👍,5
2017,LOCAL TRANSFER Please I want to know if I can make transfer to Nigeria with this App or the same way Receive from there.,4
2017,Simple The worse bank and application in Nigeria .,1
2017,Why can't I add other account that I have with the bank.,2
2017,OK,3
2017,"Old version was working well, did an update and boom. Stopped working",1
2017,You guys take us for a joke or what? Why activation code is always wrong even if it automatically types in. U guys should shut it down for us to know it not there. This unreliable platform speaks very badly about Ecobank,4
2017,The Ecobank customer care live chat is the best,5
2017,Infact this app is the very Digital tool for e-transaction that I have been looking for.,5
2017,Great app,5
2017,This app is handy and useful to stay in touch,4
2017,Wounderfull app.,5
2017,Its amazing helps in my transfer,4
2017,Great move Ecobank. Very good and useful application.,5
2017,Saves me lot of time and energy to receive and send money to my family and clients,5
2017,Good,5
2017,Can't activate every code sent to me is invalid,1
2017,Difficult to asses my account,1
2017,"Kinda good easy access, I had the old app and I updated it, then it logged out my account I've tried severally to login it keeps telling me authentication code invalid, while it's the same code they sent to me.... maybe you guys should review this app",4
2017,Better then ever,5
2017,"Easy to use, simple and convenient. This is banking made easy.",5
2017,I have been enjoying the app till I wiped my phone and reinstalled the app but I've not been able to activate my account cos it keeps showing invalid activation code.,3
2017,Unable to install waste of data,1
2017,Awesome,5
2017,This app keeps crashing on Infinix note 3 running NOUGAT and after several complaints you guys are yet to fix the bug... Too bad.... Only If i can give 0 ratings.,3
2017,Great innovation by Ecobank! Best App I have experienced in the Nigerian Banking sector so far.,5
2017,"Amazing job done on 3.1, the new interface looks good, the services  are well organised and easy to access. Good job Ecobank.",5
2017,Amazing app; one for all- all for one. I lovit!!!!,5
2017,You're the best... i send money using RT with very very less charges fees,5
2017,Best app and banking experience in Malawi!,5
2017,It is fantastic .It saves Time,3
2017,"Its wonderful, I love it.",5
2017,This app still isn't working on my Infinix Hot S Android 6.0,2
2017,It's a very useful app and I don't regret downloading it.,5
2017,Good,5
2017,Good so far,4
2017,"Diz is worst app ever, I can't do anything with it, try to register my account keeps telling failed,very worst app",2
2017,Good job. The upgrade is more user friendly and thanks for making withdrawals from Xpress account more convenient...,3
2017,"It's a waste of time time and expensive data! Non EcoBank cards are not supported! I tried GTBank master card and first bank verve card, both were not supported.",1
2017,App can now connect with infinix....tk God for the great work.,5
2017,The best app,5
2017,Best MOBILE APP ever,5
2017,This app is one of the best in the market. I love it but the latest version does not have the rates. Please do something about it,5
2017,This is an excellent banking app,5
2017,Great app by all standards. Big ups!!!,5
2017,Thank you Ecobank for introducing this App. It makes banking so easy. I can now transfer and withdraw money anytime and anywhere. Thumps up,5
2017,Very best,5
2017,Best bank application ever,5
2017,Best banking app I've ever seen,5
2017,Great app.,5
2017,Excellent app. All my banking transactions are now so easy. Great work done by Ecobank,5
2017,This is awesome. Banking made so simple and convenient. Thumps 👆 Ecobank,5
2017,Excellent,5
2017,"Appealing interface that talks to you. Reduced failed transaction, it makes more sense ...",5
2017,I loved it,5
2017,"Ecobank Mobile is a revolutionary banking product,  very resourceful to youths like us.   Very easy to navigate through of course!",4
2017,Perfect,5
2017,"After the latest update, I'm unable to activate and log in to my Xpress account",3
2017,Great bank of the year,5
2017,Hoping for the best,4
2017,"Ecobank, the app has greatly improved since you launched it, and I'm very happy with it.  One problem though, it's not possible to find the app if my playstore is set to another market. Relatives living abroad are therefore unable to download the app to manage their Ecobank accounts. Are you looking at a fix for this,?",4
2017,So convenient to use and will recommend to to customers.,4
2017,This app puts your bank in your palm,5
2017,You've make banking easy and very transparent. Thanks,5
2017,Easy to use and it's helping too,5
2017,Please how do I go about it its not active since I upgraded it how do I get over this hanging app since updating what's the way forward,1
2017,Great App. Much improved and very user friendly. Weldone to Ecobank,5
2017,Excellent Banking App Ever. I greatly appreciate it!,5
2017,Marvelous. Best app on the mobile banking arena.....way to go Ecobank.....you are simply the best,5
2017,I'm unable to locate EDC account type under funds transfer. How do I transfer from my account into my fixed income fund. Ghana,4
2017,"the innovation of linking other banks debit card to this mobile app is superb... please keep it up and follow it through. currently i am unable to activate the app. error message "" request unsuccessful failed to send activation SMS"". help out",5
2017,Sign up the first time is like hell. Am shocked,1
2017,Thank you for fixing the infinix version 7..... So everyone you can download the App is now working on every phone.,5
2017,new update has made the app inactive... fix it,5
2017,"The app is awesome. But the issue is that, the app size is too much upon update. It would have been an affordable size. Consequently,am unable to install but so intensely in need of it. Or can i make use of the older version?",5
2017,Guess finally we wait no more.....now the app works on the infinix phones thanks team...,3
2017,the easiest and fastest way to send money.,5
2017,"Ecobank is taking banking to greater heights. It has been great so far, even when I'm out if town. Thumbs up.",5
2017,Amazing,5
2017,Thank you Ecobank for fixing the problem this app had with infinix note 3 phones. The user experience is also even better now. I'm so happy to be my own personal banker again; I absolutely love it. You are indeed the Bank of the Year,5
2017,It's quick and reliable.  Tks,5
2017,This  version of the Ecobank app is  lovely.,5
2017,Its cool n convenient for banking any time,4
2017,"Very good initiative,I love banking on my own so is very cool they've gone this far.",3
2017,"While other banks mobile applications  set-up is easy , yours is lengthy, why do I need to link my account to app? make it easy for users",3
2017,Good banking,5
2017,Best of all....,5
2017,Great App. Easy to use and handle. So happy to have Ecobank Account,4
2017,It's great,5
2017,It's usefull,5
2017,I feel so much better than first,5
2017,Good,5
2017,"eco bank  u have to improve ur network since i have problem with my   mobile application i can't not make  transfer, and u guys u keep send  me d same result  whichi kind of bank is this pls",1
2017,Good,5
2017,Good app. Thanks to the developer.,5
2017,"This app sucks awfully,  would reject or decline transactions only to accept it later.  Tried getting airtime from the app,  it rejected me over 9 times and 2days later all went through after I had even forgotten about it. Customer care is awfully rude. Worst bank Mobile App ever.",2
2017,I just think the app is too slow and at most times not available and annoying. Kindly make it more efficient & user-friendly. Thanks,1
2017,It needs and upgrade. Not compatible with Android 7,3
2017,"The app is OK as I've been using it on my old phone, but surprisingly wouldn't just open on my new phone with Android 7.0 OS.",3
2017,"I've been trying to activate the app for weeks, bt couldn't receive the activation code",1
2017,I will like you to help,5
2017,U r really the pan African Bank,5
2017,I love  it,5
2017,It can't allow me to activate. Keep telling me wait when I try to select country and language Debug please,1
2017,Mehn you guys suck... Chai...  Why can't I just transfer 8000 from 11035 balance...   Yo tried over and over... Fix this... This is unacceptable,2
2017,Best internet banking app,5
2017,"This app is freaking me out, I can't use it on my infinix Note 3.please find solution to that customer service.",1
2017,Disgusting,1
2017,I can't open the app on my New phone,1
2017,Useful,5
2017,I have been trying for the past 2 weeks but I still haven't been  able to onboard. It keeps giving me the same error message.,1
2017,Niceness,5
2017,I think it is good for this app to use it to deposit our savings especially when all banks are closed through mobile money.,5
2017,Does not even open,1
2017,Lease ecobank mobile keeps stopping on my phone,1
2017,This app is so good and awesome,5
2017,"I think some users of Infinix note 3, version 7.0, have said it all. It does not work on that version. Its looking even more frustrating when the bank app. attendant online keeps telling you ""we are working on it"". Please, the faster the better; resort to contemporary online bank app developers as the French man will say; ""faut jamais avoir honte, d'imiter le bon exemple"".",1
2017,Love it,5
2017,"I can't see my balance since I downloaded this app and when l make a transfer it said no fund,  Pls want is going on with my account . I hope my money is save?",1
2017,"Indeed it is really incredible, fast and reliable. I like it.",4
2017,"I downloaded it but could not activate my account  and I have tried and tried till I got tired ,. I will even delete it .I tried using my card to activate it but no respond . they kept on telling me my card number was wrong . am totally angry jezzzzzzzzz",1
2017,Since updating my phone to Android 7.0 I have not been able to use this app after two months,1
2017,The app wont even activate you once you enter yo details I am highly disappointed its not evn user friendly its soo frustrating to use,1
2017,"Pls @Ecobank mobile banking, I encountered problems with entering the beneficiary name when transferring fund and it was a necessary field so I couldn't transfer pls if you can fix this problem I will rate this app 5stars. I am a user from Nigeria.",2
2017,On Mobil,5
2017,I don't know what is wrong  with this app but is not  opening  in my phone.,1
2017,"This is my third time of downloading, not working at all, even called customer care and nothing, am tired already😓",1
2017,Its okay but it hasn't been working on my phone for a while,2
2017,We getting there .....,4
2017,"It's a good app but lately it has not been working fine.. I can't top up airtime with the app. Keeps displaying ""No Network exist"" like for 3days now. It's Irking.. You should do something bout it please.. Thanks",3
2017,Good helper app.,4
2017,So good,5
2017,i want to make a transfer,4
2017,"I love it app,keep it up",5
2017,Awesome app. Thumbs up. Enjoying the app. It makes my banking seamless,5
2017,Good,4
2017,"I've been downloading this app since 10months. I still have it now, but I've not been able to use it once. Now it's telling me my profile is dormant. I've chatted and called several times but no progress.",1
2017,The dumbest app I be ever come across with.  The app takes eternity to load. Ecobank u need to wake up. This app Sucks. Tah!!!,1
2017,"It keep telling me this (Dear Customer, we cannot process your Debit Card Onboarding request using the data you provided. Please try again. Ecobank, The Pan African Bank) or your phone number has been process with another account number, and I wonder why?",1
2017,"I don't think this app actually works been trying to activate it like since forever, all i get is processing.....and nothing.",2
2017,cool,5
2017,It very good,4
2017,Just a good innovation,5
2017,App keeps closing when ever I open. Please fix!,1
2017,"Great work Ecobank, well-done",4
2017,I can't use the App and am always temporarily locked even after going to the bank to fix the problem. Any help for me,1
2017,customer care,5
2017,Very  good app,4
2017,"Still not able to activate this app. I keep getting an error message saying 'We' could not complete this registration because this mobile number does not match the mobile number registered for the account.' I have called and chatted with the customer care about this issue to no avail. I have visited a branch and even the Head office because of this. They all day to try again, confirming my number is correct on my account. And yes, I don't enter the number with the first zero digit.  I just regret listening to the marketer who convinced me to reactivate my account. Worst Bank app ever.",1
2017,I appreciate it vri much,4
2017,"An easy way of making transaction ,inquiries and many more",4
2017,Very good indeed,5
2017,"It doesn't open on my Infinix smart X5010, please you guys should rectify it",2
2017,Okay,5
2017,"Pls help me I what to have account with u people In Ecobank, pls what and what we I bring Thanks",5
2017,"The App is good but little faulty, you guy have to add customer support and also the mobile Money transfer have to be 24/7. Because whenever I try to make a withdrawal after 5pm , it won't proccess till the next day when they are open. I think you guys have to do something about it.",4
2017,This is genius and perfect..,5
2017,"This app has the worst review ever, worked a while and now all it says is an error message that it has stopped, this is the 3rd phone am using it on, same...waste of time and data.",1
2017,Its cool,4
2017,"Such an annoying app, says ""processing your request"" for 30 minute with steady internet connection.  Bug filled app.",1
2017,Transaction,5
2017,I transferred money to a mobile money wallet and it didn't go through it mad me lost a big contract... I have to call and report and it took about 6hrs before it reversed,1
2017,Very good.,4
2017,The app was working OK until I upgraded to Android. Now the  app does not even start,1
2017,Its a crapy app takes time to activate am going to to delete it it has no use in my phone,1
2017,Ecobank is not working on Android 7.0  why?  For how months will you people keep on keeping your customers waiting. I guess is time to shift fund to another  Bank,1
2017,Make life comfortable,5
2017,This app is not working on most android 7.0 Norgate version..so what is the essence of having it..it crashes when ever I start it on my Note 3.Do I have to borrow someone's else phone  to make online transfer and payment ?.,1
2017,Useless app,1
2017,"This is just total useless app that can't work on Android 7 version since two months now I ve noticed and nothing is yet to be done, this is just total nonsense.",1
2017,"So far, it has been annoyingly full of glitches",2
2017,Why is it showing I don't have money in my account now,1
2017,Nice app..... Add more updates,5
2017,.. Useless application please don't download is not opening for activation.. The bank too is useless ecobank u guys can't even make your application very OK everything about your bank is always problems you guys should sit up and make things right in your bank,1
2017,Superb,5
2017,"This is totally nonsense compared to the former edition, since I upgraded about 1month now couldn't be able to log in let along carryout transaction. So so wahala wahala from one stage of wahala to another big stage of wahala, popping up reset pin that will last more than 1hour at the end it will be displaying your not connected to the internet while my network is running at H+ other apps are running fine, Eco bank will be saying nonsense, I mean totally nonsense.",1
2017,"I love this app, because with it, I need  not carry cash about to do business",5
2017,Good,3
2017,"My only challeneg is that am not able to use my cash once its 1000 naira, i should be able to use all if i wish like other banks do",5
2017,Good,4
2017,How long will it take you guys to fix this android 7.0 users unable to use the.  It's over two months now and you keep saying you are working on it. What are you guys working on?. This is not good at all. This bank host both my business and personal account. It's really disturbing.,1
2017,Bravo,5
2017,Average,4
2017,Stress free,4
2017,"This app does not work, like the other users mentioned it crushes the moment you try to  launch it. Have been trying to access the app for more than three months now it seems the ecobank don't care about there customers. Its a shame I am still banking with them. Poorly developed app",1
2017,Good,5
2017,Having trouble sending funds deleted it  before and set it up again still giving trouble.,2
2017,Very good.,5
2017,"Very slow and poor network, not encouraging full of disappointment",2
2017,Fair,3
2017,Easy for use,5
2017,"The app is the most worst banking app, hate, not allowing someone to register, rubbish, trash. When I read people saying it not function as others I didn't believe until I downloaded it.",1
2017,I I've been finding it difficult to download the application 🍠,3
2017,I don't give a middle finger,3
2017,Superbly fantastic,5
2017,Useless. Once uninstalled it shows an error when u install it back. Chat help is useless as they do nothing to help. Don't waste your time and data to download,1
2017,I love it,5
2017,Is great,5
2017,"I had the app on my phone before then one day my phone says it has a virus and l must remove it,  which l did. I called ecobank and was told there was an issue w the app and it was being fixed. I later tried to load it again after the issue was fixed but always get stuck after putting the activation code. It keeps saying please wait forever while it activates. So now cnt use the app.",1
2017,Is good,4
2017,It helps alot,5
2017,I have tried to open the app for the past three days with my infinix note 3 pro but I can't because it keeps stopping,1
2017,Nice,3
2017,I can't even open the app,1
2017,Very Nice.. work on stability,3
2017,Great,5
2017,"This app is terrible I'm highly disappointed. I can't load, Or receive my code to activate my account app especially now that i need terribly inconvenienced and disappointed. I should be able to trust my Bank even when I'm not in my home country. Based on my experience I wouldn't recommend anyone to download the app. Team Ecobank work on your app",1
2017,Love it,5
2017,Just downloaded but is not working I can't even open it,1
2017,I'm very excited with this Apps,5
2017,All good,5
2017,This app is so useless and not connecting.,1
2017,Downloading the app and activating its a problem and no tech assistance from bank. Poor,1
2017,The country selections take forever with please wait... A simple drop down takes mins to even open.. To nothing,2
2017,"I can't do anything with this application since I downloaded it. All I see is a ""please wait"" pop-up",1
2017,It's ok,5
2017,Awesome app for anytime banking,5
2017,Its very nice to use,5
2017,ECOBANK My priority among other in the Mobile Banking sector,5
2017,Good,5
2017,Doesn't work on Android 7 powered devices,1
2017,Can't update or reinstall....???,2
2017,Very good app I love it keep it up,5
2017,"Its quite unfortunate that this app which used to be a bit good initially has degenerated drastically. A number of issues are noticed  1. Senders name does not appear in recipient's SMS alert, what u see is Wallet 2.  2. The date of transaction does not tally with the date on account statement sent thru email at times it dates two days ahead. 3. Prone to serious errors in transaction which are not palatable. There is need for drastic improvement.  Thanks",1
2017,I like it,5
2017,Better app,4
2017,Is really interesting. Also proud to associate with the family of Ecobank,4
2017,Good,5
2017,"It's not moving as fast as the First Bank own I am using and because of that, I do move my cash to First Bank to enable me do my transactions faster.",3
2017,"App averagely OK. But the issues are... 1. The app always requires password the moment there is any disruption like incoming call, a locked screen or when one minimises it for just a second.  2. It needs strong network unlike some that work well on Edge network. 3. Requested statements are not received in one's email. 4.  Prone to errors in transaction",2
2017,It's a great App,4
2017,Thanks WOMEN OF SUBSTANCE DIRECTIONS,5
2017,"I really wish that I could view a receipt of transaction (especially transfers) after one. The must be some way of viewing transaction details without too much hassle. Please, do something about that. Thank you, great bank!",2
2017,Fast and easy going,3
2017,"It's quite frustrating to use this app. For a financial institution at this time and age not to get it right is appalling.  I have been having issues with funds transfer. I keep getting error message that my transfer cannot be completed and to try again later- for 2days I have been trying. Note that I was bailed out by other banking services. I now have to go to the banking hall(this I have not done in years with other banks)   I had to go into a banking hall to apply for internet banking set up in April 2017 and I have followed up time and time again...till date I have not been set up. I have given up all hope on that.  I have tried to use the USSD feature only to discover it does not work with MTN Nigeria phone numbers, and this is my registered phone number with the bank.  Kindly note that Ecobank is the only bank I have this aggravating issues and the bank really is not ready to wake up.  This is the last straw...I am done... I will go to the bank this morning and transfer my funds to a bank ready to do business.",1
2017,Its a very robust application.,5
2017,Can I transfer  money  from my phone to  another  phone ?,4
2017,It's ok for now,3
2017,I can't transfer money from my account to mobile money wallet n i was told to update which i did but still the same what is wrong with this app,1
2017,I can't activate it..Just telling me invalid phone number for the number i used in opening the account,2
2017,Makes banking easier.,5
2017,Best online banking app ever!!! Those complaining about the app should go a good phone.,5
2017,Very good,5
2017,"Great App, more effective than the bank itself. Lol",5
2017,Good,5
2017,"Pls how do you open an account on it, I don't have m wallet, it don't even ask of important thing, like my account number or name it asked of just my number and pin dats all, Nw its telling me DAT I don't have an account",1
2017,The app is quite good...,5
2017,Very useful,5
2017,The app should be able to transfer money to one's mobile money wallet.  Access for withdrawals,3
2017,Good,5
2017,ts has make baking system easier and faster.and it is also reliable,5
2017,Very good and interesting,5
2017,I uninstalled the app and installed it again but it keeps saying that my phone number is invalid so I cannot access my account. What do I do?,3
2017,I can't do transfer an it has making me to change bank,1
2017,i really want to say that ecobank is the best among the rest keep it up,5
2017,Ok,5
2017,Stopped working on my infinix note 3 for months now with no solution.,1
2017,I don't know exactly the use of this app. I can't send money into my cash express prepaid card . what's that?,1
2017,Great app I must say.. Big ups to ecobank,5
2017,Good app but the otp is not coming for me to activate,5
2017,Nice one,5
2017,"The device security on my galaxy s5 keeps flagging this app as malware so I should unistall it. The more I ignore it, the more it comes. What could be the problem?",3
2017,It is already  two days my phone detected ecobank mobile app as a virus. Please check your program. It is about money not a game,3
2017,I cant open my application on my new infinix note 3 what the hell is wrong with this application,1
2017,Why is it being flagged as malware,2
2017,Good app,4
2017,I will check how powerful the programming is,3
2017,"Am having a really bad time with this app ....i can deposit money into my account but i cant withdraw from it ..and i called the ecobank customer service they said it has been that for a while, so if it was an emergency i would have been at a lost",2
2017,"Have a challenge, the app was giving me security alerts being marked as a security threat",3
2017,"The apps is easy to use, and without stress, all thanks to Ecobank because this apps is really helping me.",5
2017,I think you the best thanks,5
2017,I love the app,5
2017,The ECOBANK Mobile App on infinix is still not working with the AndroidNougat,3
2017,Its bin a gud app but its now said to b having a virus in android fonz that Im trying Pliz fix it guys pliz,1
2017,The App is perfect. Great to my satisfaction. Ease time. Fast transaction. Great customer care . Ecobank Pan-African bank Ecobank my bank,5
2017,Excellent,5
2017,"Please I don't know Why my device security is detecting this app as threat recently, I suggest an update should be done. Thanks",3
2017,It's been asking me to wait while my information is being processed for over 2 hours. Needs a lot of improvement,1
2017,Good,4
2017,Good,5
2017,I like the app. The only issue I haf was that a few days ago my phone security system begun to alert me that the app was malware. Should I be concerned?,5
2017,Excellent.,5
2017,Nice,5
2017,My samsung s6edge smart manager detected this app as a malware on my phone and it recommended that i uninstall it to protect my phone and data. Dnt know if any one has encountered such error msg,2
2017,Please I need a help. The App is not opened on my phone infinix note 3,5
2017,This app is being categorised as a virus on my device by the default antivirus.,3
2017,"After downloading, the app it didn't open displaying wait please. I went to a branch  office and it was opened  using wifi but I later discovered it works only when I use wifi. I have tried all the tree mobile internet providers in Cameroon but non of them works .",1
2017,Can't activate it..Just loading and loading,1
2017,It needs to upgrade,3
2017,"This app won't even pass the first activation process , it keeps saying processing please wait for ages ! Why is this happeneing ?",1
2017,This app is not compatible with my huawei android phone. Bad app.,1
2017,I wish Google take down this useless app,1
2017,"This app is very good, I love Ecobank the pan Africans bank. Long live Ecobank",5
2017,The app keeps telling me its not configure therefore it can't work. Pls do something other banks app is not like this.,1
2017,I updated my app and I can't log in till now... when I input my password it will not load and give me temporarily problem,2
2017,Kindly make the network Stable always,5
2017,Really good,5
2017,Its okay,3
2017,Ecobank app not working on Android 7.0. That's too bad,1
2017,It didn't even open on my infinix note 3,1
2017,Too slow,2
2017,Amazing!,5
2017,Very helpful,5
2017,"Just opened an account with ecobank hoping to use the Mobile App, only to find out its not opening on my infinix note 3 phone. You guys fall my hand.",1
2017,"Edit:This app is sooo lame. I hate so many things about it. The chat feature, is a lazy work. Whiles chatting, you can leave the chat screen to do anything else otherwise they disconnect you and you must rejoin the queue. So how do u expect me to get u info ur agent asks if the info is on my fone?... Still can't access full transaction history, if u ask, the the lazy developers tells you to request for your statement. Who wants to request a statement every time I want to quickly see my transactions?.. Why must I  click so many things and then wait for email to be sent to my email account to go see my statement? Is ecobank different from those other banks like Barclays who are giving access to full transactions history in-app?... Why can't I just click on a transaction to get details of that particular transaction?.. This developer is lazy lazy lazy... No need to reinvent the wheel, just learn from others who are very successful with this and improve your app.   Old : The App had some crappy start with activation issues, but after several attempts, together with help from support staff, I was finally able to activate the app.    In the first place the app itself runs smoothly on my HTC m8 android smart phone and it opens quickly without any issues. I've used it to set up a payee and send funds across to a local ecobank account and the transfer was instant.   However, my main problem with this app is the inability to see a full history of your transaction as can easily be done on the Internet banking platform version. It only shows LATEST 3 TRANSACTIONS which is very very annoying and to me masthead app useless since I always want to check my transaction history on the go without having to request a full statement of account. This is a pretty simple feature, ecobank how can you miss this? Fix this, get the app to show at least last three months transactions history as is the case with the online version and get 5 stars with better review from me.  UPDATE: I've tried this app for while I don't think I will fall in love with it anytime soon compared with competitors like StanChart BREEZE.",1
2017,Great idea for the app but like other infinix users the app crashes soon as I launch it. It worked before my phone updated to android 7. I'm amongst those who are waiting to fix the problem with infinix users. It's taking a while. It will also be great if I can see complete transaction history for any period I wish. You can do it ecobank!,2
2017,it annoying and crash every minute you want to make a transaction. I hate it,1
2017,It is not activating atal for hours. Do something about it,2
2017,Good work better it more,5
2017,Pls the one time pin is not coming,5
2017,Good  application  Easy banking,5
2017,I v nt been able to open this app for more than two months.,2
2017,It is admiring,5
2017,"The app doesn't work, I have not been able to use it, I have gone to the bank to complain, I have called customer service about it yet no positive results. No wonder it has only 3 stars.",2
2017,Rubbish,1
2017,"The app are an useful when you are in abroad because you can't get activation code by SMS in your usually number without raoming, i think you must do something about that we need it anywhere we are in abroad and use it easily make transactions. I got the same problem if you can do something for me you are welcome. I'm waiting for reply. Thanks",3
2017,It's not working!   I used to love it but about a week now it won't even  start. I have deleted and downloaded it again but it's still not working,1
2017,It's great that's all I can say for now,5
2017,Its cool to operate,5
2017,Experience,5
2017,I have tried to activate this app several times at different times but could never get past activation code. I have had to uninstall and reinstall but still couldn't get past this level.,2
2017,Not bad,5
2017,Worst Banking App Ever...... It cannot be opened....  Why,1
2017,Enable  foreign  funds transfer!,5
2017,"Nice app, easy to transfer funds",4
2017,Perfect app,5
2017,Kindly make the mobile money option available for transfers.,3
2017,"Just installed it and tried opening it, but it been displaying ""please wait"" for the past two hours, my network is good, and I believe it isn't a network problem being as I've accessed my access bank app around the same time.",2
2017,It is gud,5
2017,Not impressed. Have been trying to setup the app for two weeks continuous now. Bad bad bad,1
2017,Very good,5
2017,Great app,5
2017,One can not even reset pin after it was blocked. It keep saying communication error,1
2017,"I'm using GLO Ghana and airtime top up always fails, fix it please.",3
2017,Good one,5
2017,It won't open after downloading,1
2017,It the best,5
2017,My Bank,5
2017,This app almost completely takes out the stress of going to the bank. Their customer care support via the live chat is superb and second to non. I commend them for their live response and very courteous and prompt resolution of issues. Keep it up!,5
2017,Good,5
2017,I love it,4
2017,Very good,5
2017,Good  but the one time pin is not droping,5
2017,This App is my best Bank Mobil app. Friendly user.... Bravooo,4
2017,This is the worst bank mobile app.the account summary is not self explanatory. No name or account number of who you transfer money to.same to their alert.if you are doing business that requires screenshot of payments just run away from this bank and their mobile app,1
2017,Fair completion,3
2017,Hope to see more,5
2017,I can't recharge other lines with this app  To even recharge d registered line is a problem,1
2017,"Most of the functionalities do not work, it is not user friendly and not one of all the transactions I tried to carry out was seamless. I've deleted the app! Eco Bank, you had a long time to come up with a better app... This app is a big joke!",1
2017,Good but the one time pin is not coming,5
2017,It's my salary savings account (Amnet),5
2017,I don't know what is wrong with my account i cannot even dail *326# it gave me no reply i can't even buy airtime from my account talkless of transactions. Please i need your feedback Eco Bank reply please,1
2017,Good,5
2017,Good,5
2017,Good,5
2017,"I've downloaded the app but it has failed time and time again to send me the authentication code to my registered mobile phone number. It keeps saying ""Unable to send authentication code"". I'm stuck at the first login page.",3
2017,Pls the one time pin is not coming,5
2017,It good,5
2017,This app made banking very easy and less stressful,5
2017,The app is so disgusting.. I can't even activate my account after I tried using my online Internet banking details and my debit card details. It's so annoying. I'd there is anyway not to give this app any star I will not give.,1
2017,Awesome,5
2017,Wow it's  fun,5
2017,pls the one time pin is not coming.,5
2017,I have never been able to do a transfer from this app. The only thing is to get airtime,2
2017,The otp is not coming,5
2017,I was never given the opportunity to either select debit card or online details to sign in except the express account which am told is for people without accounts at Ecobank.  I have been trying to change that so I can use the app freely but to no avail. How can you create an app with no option for the subscriber to make changes or restart the process.,1
2017,"Wonderful job guys on the introduction of the app, it has been a long wait. However the app seems to be a bit heavy for mobile phones especially when opening it using mobile data. It takes ages or even refuse to open with the message sorry something went wrong. If something can be done about it. 😊",5
2017,Kids education account,5
2017,Good,5
2017,Pls the otp is not coming,5
2017,it's amazingly amazing,5
2017,Okay,3
2017,Very bad app trying to install and I can not download,1
2017,I just upgraded my phone from android 6.0 to 7.0 and the app can't open.,4
2017,Pls the otp is not coming,5
2017,"The app is not opening on my infinix zero 4, Android 7.0. Fix fast and get 5 star",1
2017,The OTP is not coming,5
2017,Your app is fine. But your customer care services are pathetic. I did an airtime top up from my account on the app but it didn't reflect on my SIM user. When I contacted you guys I was told they're checking on it. It's been a week and I'm yet to see any reply😑,2
2017,"It makes all i have to do at the bank, right on my phone",4
2017,"Ecobank app seems not to work on the new Android 7.0 N.  I use infinix note 3. When I upgraded from Android 6.0 to 7.0, app stopped working.  But if I try using same app on lower versions, it will work.  What do I do?",1
2017,Good,4
2017,Awesome,4
2017,So useful,5
2017,experience is a waoh.,4
2017,Good app,5
2017,Very nice and simple,5
2017,The app is nice but security is not tight and it doesn't respond to network easily. It needs upgrade,1
2017,Not much to say. But I just loved it because it is simple to use,5
2017,Nice though,5
2017,Unique,5
2017,Cool app,5
2017,Ecobank should please more ATM that we can deposit money through the contry so we can deposit money anytime any day any day.Thank you.,5
2017,Good but the mobile money is not working.,5
2017,App does not seem to work for someone in Cameroon. Gush!,1
2017,Its superb,5
2017,"Can't even open, keeps crashing all the time...pls fix this thing now. Thank you",1
2017,Cool,4
2017,"Very useful app.. but Fix the ""save the beneficiary"" option so I don't need to enter the same details every time",3
2017,Love it,4
2017,Good,5
2017,Convenient,5
2017,Good but the otp deley and am a new customer,5
2017,"This app was formerly working okay, not until I updated it. Now it doesn't even open at all. I'm using a tecno tablet. Please fix this problem. Thanks",1
2017,I've had to download this app twice yet I can't login. After a month of trying it can't still accept my debt card details. I've gone to the Bank yet no tangible solution.,2
2017,Addition of fingerprint security would be great. Also a feature that allows the transfer of funds to mobile money accounts. Thanks,3
2017,"So far so good,have not encountered any problems yet only couldn't transfer money into a mobile money account.",5
2017,The app doesn't open on Android 7.0,1
2017,I think it helpful,5
2017,Good but opt deley o,5
2017,Yes,5
2017,Good  but do more ooooooooooo,5
2017,Good but the otp deley to come,5
2017,"After all My efforts to activate this app, read what they always reply me even as I used my correct details; We can't process ur debit card onboarding request using those data. What does that mean?",2
2017,But let the otp will come,5
2017,I want then to reduce  and less tariff load,5
2017,I think it's helping,5
2017,Pls the otp is not coming,5
2017,Very very good,4
2017,Good,5
2017,Great easy to use app,5
2017,The app has been on and off. This morning I was able transfer funds from my mobile wallet to my account  and this evening the app is denying from from transferring from account back to wallet. Please get this fix to make it more reliable.,3
2017,Pls the otp is not coming,5
2017,Great,5
2017,Love this App,4
2017,Awesome app,5
2017,Better,3
2017,"Now, i really love it. Very swift and complete. Thanks Ecobank.",5
2017,The app is just good. It is convenient however the network sometimes gives challenges when trying to transact.,5
2017,Ts not working on my S3,2
2017,The otp is not coming,5
2017,Its not working it's writing invalid phone number,3
2017,Good,5
2017,I love the security part of this App.  Eco Bank has improved now,5
2017,Good,5
2017,Once I upgraded my phone I can't make transfers anymore. It simple says beneficiary name not available due to internal query. What do I do. I really need it back to normal,3
2017,Nice app. But still buggy with Android Nougat.,4
2017,Good,5
2017,Pls do more,5
2017,Good,5
2017,Good,5
2017,Good,5
2017,Pls always allow the otp to come faster but the app is good,5
2017,Add it up to Quick teller,5
2017,Good,5
2017,Awesome App! Makes banking soooo easy.,5
2017,How can i pay my startimes subscription,3
2017,The app does not work for andriod 4.3 it jus says something is wrong I have deleted and reinstalled but it refuses,2
2017,The opt is not coming why and am a new person signing on to the app,5
2017,Good,5
2017,Thanks,5
2017,I love it because it has limited my going to face the unfriendly ladies,5
2017,"Though it's very awesome, but I'm yet to get it, difficult to download. I'm desperately in need of it.",5
2017,Nice apps.,5
2017,I want to use it for transfer,4
2017,They should do more,5
2017,Good,5
2017,Musa Suleman,5
2017,Before this App wasn't useful but now l think I'm loving it right now. Thanks!,5
2017,So far so good,5
2017,This app doesn't open at all on  my phone. Been trying to use but I can't get past the sign in.,2
2017,I downloaded the application but can't access my existing account,2
2017,Ecobank this App is the only reason why am still using that my account.. Now is not opening in my 7.0.  What is the issue please you guys should do something about this fast... Bcs I start to my other banks app,1
2017,"It' very nice and gives easy access to banking, thanks to mobile banking..",5
2017,"Plz update this app,  it doesn't work on version 7 on Android, but I love it. Just update it plz",5
2017,"Ecobank I hate your App, can't even use my debit card to register for mobile banking... I tried using *326# but instead u are sending me airtime, went to their outlet different stories..... Ecobank need to update themselves like GTB and the rest",1
2017,I think is the best,5
2017,Airtime top up not working since update. Transferred money to my own  different bank account(different bank) waiting for notification from that bank on credit transfer (My question is how long to wait for transfer to other bank? and charges). Dashboard doesn't load well sometimes. Will be happy if I could order TBill investment from this app!!! Finger print or any other 2nd step verification during login will be fantastic!!!,3
2017,Good,5
2017,It good but more efforts,5
2017,Good,5
2017,App has refused to open since software update of Infinix Note 3 pro phone. Similar issue already reported by Gabriel on 29/04/17 and still remains unresolved by Ecobank after over a month! That's clearly very poor customer service from a bank that says its an International Bank!   Please get your act together or withdraw  the app if you cannot support it.,1
2017,Eco bank mobile app is no longer working on my phone since I upgraded my phone to android 7.0,2
2017,Is ok,3
2017,Though good but always slow.,3
2017,"Worst app ever, not worth downloading at all, it's as useless as trash, if there was minus star, that is what I would have given, Eko bank no try at all with this app",1
2017,Network,5
2017,I'm glad,5
2017,Every transaction am making is turned down and I don't know why,3
2017,How does this app work? Can I use it to save cash? Can I transfer from a different bank account to another. What are the benefits of using this app compared to my general bank account?,3
2017,Am almost given up has gone to ecobank branches severally to like my account with the app and the personnel keep telling me to uninstall and reinstall and I will see my account. Till now it doesn't work. Given it the worst banking  app  so far,2
2017,"Très cool cette fois-ci,je suis étudiant et je ne me fatigue plus d'aller vérifier s'il y a virement oui où non.Je reçois tout dans mon portable en un clic. Coooool",4
2017,"So when are u going to add the mobile money part to it, I try to update but it doesn't work",1
2017,Effective,3
2017,"Very attractive landing page, really easy to use. Thank you Ecobank. And with the upgrade, super! Love it",5
2017,"The app is ok, but since I downloaded it I never enjoy it , it is keep on telling me to try it ok, in which am tired of it , and if it is working perfectly it's will be easier for a customers to do his transfer , pls I am begging the authority of ecobank to find a solution to meet up with other banks app thanks",2
2017,"My Ecobank Mobile App keep stopping after I update my infinix Note 3 phone, Am able to use other banks Mobile App even after I update my phone is only Ecobank Mobile App I have Problem with",5
2017,Not really sure what it's about,5
2017,It's an awesome app,5
2017,Great app,5
2017,Tha app is not working on my infinix phone,1
2017,Highly frustrating,1
2017,"App stopped working after upgrade to Android 7.0, please fix.",1
2017,Tried downloading more than 5times with no success!,1
2017,"Ever since I upgraded to Android 7.0 it doesn't open. Done uncountable reinstallation, yet still. 😤😤😤",2
2017,Always failing  Can't login and It's annoying. Service not available when needed,2
2017,Good,5
2017,It's obvious some people are having problems during registration. You guys should update your app as soon as possible. Don't why you moved from regional apps which at least worked.,1
2017,New dawn eco,5
2017,"When an authentication code is sent, the Proceed button will no longer work. I need a reply fro Ecobank.",2
2017,Perfect,5
2017,"Ever since I downloaded this app, it's been pretty difficult to activate it. I visited the costumer care in one of the branches in Benin city on 02/05/2017, they told me that I will receive an activation SMS on the same date but yet to received any. So FRUSTRATING!",2
2017,Good,5
2017,Good,5
2017,"I find it most of the time to log in and when i even later log in, to transfer is taking too much time or not even going which Eco Bank needs to improvement on there app because its not so with the others two bank apps am using",2
2017,Yr app is no longer working on my S3 galaxy; shud i upgrade my phon or its yr app- I hv downloaded e app several tyms but e result is the same.,1
2017,You guys are working . Major improvement.  Welldone.,4
2017,"I updated my Android from 6 to Android 7,since then I have not been able to access it. Telling me App has stop working. Please fixed it.",2
2017,I love it,5
2017,Excellent,5
2017,There is no provision for customers residing outside the Ecobank countries of operations so I could not complete my mobile activation. Sad,1
2017,Excellent,5
2017,"I tried several times to activate my account and I keep getting this message ""we cannot process your debit card onboarding request due to the data you provided""",1
2017,I have been unable to download the app fit my android 7 phone. Your developers must be quick to fix such minor issues for you to be competitive.,2
2017,"App does not open. I have tried several times. Even uninstalled it and I stalled it again yet, the same thing. Too bad",2
2017,Superb quality!,4
2017,I love everything about it,5
2017,I tried making a transfer from my account via the app. The transfer went to my wallet and not the recipient account. How do I get the money back to my account?,2
2017,Good,5
2017,"Its very convenient though I am yet to use it internationally, it saves time a lot more. Cheers.",3
2017,The app is helpful in day to day transactions of a student,3
2017,One of the most unless apps have ever downloaded..  It's so useless I wonder who came up with the idea..,1
2017,Have not been able to open app since my Fone updated to Android Version 7 I.e Nougat. Help,1
2017,On point,5
2017,Takes forever to open very slow and sometimes does not respond at all.,3
2017,Useless. Ecobank should know better. Can't activate for one month now. Online Chat services never​ worker,1
2017,"I tried to enter my phone number but it keeps telling me, invalid phone number. So stressful. Improve upon your app",3
2017,It ok,5
2017,Too much,5
2017,The app keeps going off. work on it,2
2017,"""sorry something went wrong"" if there is any rating below 1star I would have given you guys. Simply not reliable app",1
2017,I love your mobile banking,5
2017,Cool,5
2017,I love this app and some of their online customer service is good. they have helped me so many times to resolve my issues without going to the bank,5
2017,Good,5
2017,worse ever,1
2017,"This just so annoying wouldnt allow me to choose language nor my country just waste of our time. Pls u need to be up and doing some of these things are too frastrating do something. Up till now am unable log into my app giving me same error messages .""sorry something went wrong""",1
2017,"If one successfully transfer funds there should be a fund transfer platform detailed to contain info like, transfer date, transfer type, amount, from account, beneficiary, bank and narration as it is in FirstBank.",3
2017,Sucks!!!,1
2017,Nice app,4
2017,Benson,5
2017,Since 3 weeks cant even log in ! The worst mobile app ever !,1
2017,Its lovely and enjoyable... Its easy to access .,5
2017,This app is really good had problems initially went to the bank then it was solved,5
2017,"This the worst app I've come across ever, toooo slow and not responding. Are you people really serious here??????",1
2017,Excellent,5
2017,I need my old pin back,3
2017,It use to work but it no more responding Wat is happening,1
2017,Your app is having issues please do something about it because i need to login to my account,1
2017,I think you should work on your network. But the app.is suppep,5
2017,Nonsense app. I haven't used it to transact anything at all.,1
2017,Watch word ...SUCKS!,1
2017,This EcoBank mobile app sucks! Can't even register to use the app. You better do a good job to provide us with a useful app. I'm clearly disappointed with this app.,1
2017,AM NOT IN NIGERIA RIGHT NOW I NEED TO KNOW HOW I CAN BE CHECKING MY ACCOUNT BALANCE PLEASE,3
2017,I keep trying to activate but it keep telling me it's locked and will give me option to call. Your call attendants keep dropping the calls. Can hear them chattering in the background. Sad,1
2017,Cool,5
2017,"It keeps showing my m-wallet, but I need access to my savings account",1
2017,I love this app for real it has just simplified my banking experience. With the xpressaccount am just linked to my financial free way my finger tips. Thanks to ecobank.,5
2017,Banking made easier and convinient,5
2017,Banking made easy... 👌,5
2017,My banking life so simplied!,5
2017,The ecobank mobile app has simplied my banking experience. I nolonger go to the banking hall for transactions. All is at my finger tips.,5
2017,The Pan-African Bank..Banking at the convenience of your phone.,5
2017,Il faut penser à faire une mise à jour pour les utilisateurs de Android 7.0 ( Nougat ). Il semble qu'il y a un problème de compatibilité.,1
2017,Pretty nifty. I like that now I can open Xpress Account right from the app without having to visit a branch. Keep it up.,5
2017,good app,3
2017,I need this to help me manager my bank,5
2017,Nonsense Can't even download,1
2017,I am having problem in loading my account.  It is telling me my account is temporarily blocked,1
2017,No way to contact anybody to complain about issues. I can't get my pin to reset and I can't reach anyone to help with it,2
2017,If you can't handle simple airtime top up how do you handle transactions at an international level..bad bad...the airtime does not reflect on the network providers side...,1
2017,Nice,5
2017,"I installed Ecobank Mobile ,&  I tried to activate the application but it didn't? Please how can I register it",5
2017,Sad,1
2017,Not happy about this app,1
2017,"I am not able to use the app anymore. I was logged out after an update and since then when I try to do the setup again, like selecting my country and language, I get the feedback""sorry, something went wrong"". I really need it sorted out.",3
2017,Was working well but now can't open.just crashes all the time. Please fix,2
2017,"Loved the idea and the effort,  please keep it moving. Best regards 🐭",5
2017,It has made my Life easy...  I can bank anywhere anytime,5
2017,"Please, y'all need to sort out the transfer forum.. I can't do any transfer right now",2
2017,Most useless mobile banking. There is always one problem or the other.,1
2017,Great app good work done...... Please better by adding news features..........,5
2017,Thanks,5
2017,This app thought people's,5
2017,This App is Good as Useless. Download it if only you are ready to waste your time and  data.,1
2017,The app is quite good and reliable but please add Glo to the airtime top up list asap.,3
2017,Life is good with ecobank,5
2017,"I cant transfer funds. It told me unsuccessful and then I tried again and it said user has reached his limit, transaction cancelled. What does that mean? Other banking apps allow you to continue trying despite poor Network. Please do something about this app. It is frustrating.",2
2017,2 things are noted first the app says my airtel number is invalid during recharge fix that...... And pls make the transaction details to contain more details like a SMS message alert pls,2
2017,bravo,5
2017,Pls how do I load money on my Xpress account if I don't have any Ecobank account???,5
2017,Been away from a physical banking hall for quite a bit and thought this would be better than the 7month wait I have had to endure to have my Internet Banking up to scratch. Nevertheless I opted for the debit card option but still its been to no positive end.,1
2017,Best app,5
2017,Good Mobile banking app. Glitches should be fixed more promptly though.,4
2017,A times it boers due to network issues,5
2017,I've been trying to send money and top up my phone but I can't. Whenever I tap the option it doesn't work.,1
2017,Une nouvelles application que j'ai aimé,5
2017,Most terrible bank app ever. After 5 different downloads and almost a year of trying to activate it still no luck. Yet the customer care or whoever keeps calling to ask me to use the app. I've warned them never to call me again. Certainly zero convenient banking.,1
2017,I think very good,5
2017,I think is wonderfull,5
2017,Nice work,5
2017,I think your IT team has a lot of work to do as regards this app.It is really below standards and quite disappointing I must say coming from Ecobank.The App has a lot of issues from logging in to accessing the internet.,1
2017,So much hate this app.. My balance always reads zero (0) balance while I have cash in the amount... Can perform any transaction even ordinary topup.  Feel like it's a scam,1
2017,Nice job ecobank,5
2017,I think I can credit my account with airtime credit depending my registered sim network,5
2017,Kindda cool,3
2017,Very much for a good work done,5
2017,I downloaded it several times and its not working,1
2017,I deposited money six hours down the lane and has not reflected to my platform. Also worth noting that once this happened I can no longer access their telephone number,1
2017,Nice,5
2017,Camera detecting user interface,4
2017,Wao,5
2017,"Can hardly function. Doesn't matter what you try doing the app crashes, I've had double transactions go through all the while telling me they have all failed. Fix the bugs! This could be a great platform.",1
2017,Tried accessing my debit account kept kicking me out,2
2017,Recipient's name is not always on the alert and the sender too. I think it's better to include these features. Thanks.,5
2017,Fantastic application and very user friendly.,4
2017,How can I transfer my money from ecocash to Ecobank,5
2017,Nice app,5
2017,I think is accurate and good to use all the time,5
2017,It's cool easy to use especially to buy credit,4
2017,Pls can I just get d code for normal mobile banking,3
2017,I'm greatly overwhelmed by the functions of this app.  I believe this will change the face of banking in Africa.,5
2017,"Worst banking app ever,paying a bill via the app doesnt work well... It also puts the customer in a state of uncertainties in whether to re-initiate the transaction or not...",1
2017,great app...,5
2017,It's always crashing and please don't download,1
2017,U people are lagging behind noting about eco bank is good I keep regretting every day why my salary account is eco bank,1
2017,"For close to a year now have been trying to get my account number linked to this app with no positive result after filling forms in the bank, chat and calls what a waste of time.",2
2017,They keep on telling me my number is invalid,2
2017,I think screenshot on the Mobile App should be disabled,4
2017,"This application has been so useful, reliable & without stress.",5
2017,I think good,5
2017,I request a loan,4
2017,The application is too slow and does not save account details of payees.,3
2017,I can't activate my app why,3
2017,Cuul app,3
2017,Extravaganza,5
2017,That it is good to use,3
2017,"Nonsense App, I hate the App, worst App ever... You really disappointed   me, I will not bank with you again. Thanks",1
2017,Hmmmm.. Am trying to activate but its not working,4
2017,Very perfect and easy,5
2017,Just lykd t,5
2017,"I downloaded it, tried to use my debit card details and it failed. Then l tried Xpress account, which l don't even know what's the use and l got a new account and account number altogether. All l wanted was for my debit card to link with my Mobile app. lm so confused",2
2017,We appreciate this application,5
2017,The worst banking app ever. Just uninstalled cos I have been unable to use it. Just to link my account to it has been impossible for months. I have chatted them up online for it and even gone to 2 different branches on different occasions and they reply it has been resolved with nothing done. Get good tech guys to fix your house or declare your banking system tech inefficient. Keep updating the app whenever a new update is done hoping I can bank online with the app all to no avail.,1
2017,Am trying to activate telling me profile active pin locked,3
2017,It make banking transaction easy.,5
2017,Challenges on logging on,1
2017,"Great app...it will be really cool if you can add a notification system to alert on bank transactions though, the keypad also covers the typing space in the live chat interface.. Good job anyways!",4
2017,"This has make banking easier n faster,thanks Ecobank",5
2017,"The worst app on the play store I think this bank should go and learn from others banks how they operate, each time I want to register my debit card or Internet id it will show request unsuccessful over three weeks and,they should forget about the app and go into banking only",1
2017,Pls I have been trying to enter the pin they sent to me to activate my app but its not working what should I do,1
2017,How can I use it,5
2017,Wow !  Keep this up Ecobank !,5
2017,Mine keeps telling me that my card number is not recognized! Why? And I really need this App to open now. I have my Debit card that I got since last week till this moment nothing is working I went to one of your branches here in Enugu they asked me to redownload  still nothing works. I don't know why  I love EcoBank right from Oceanic till this moment but they suffering me much and might take a swift decision leaving that bank for good because of poor service my siblings are enjoying their Mobile banking with other banks but mine is totally different. I feel like crying now,1
2017,"It looks great. But it doesn't work as great. On multiple occasions it says a transaction has been successful. But nothing changes on my account. The airtime isn't bought, the bill isn't paid. Somewhere between your app and your servers something is not working right. Starts to feel like a Scam app! PLEASE look into this.",1
2017,"I have downloaded it several times, wanted to use my debit card details to log in, still not working, I went to eco bank branch many times they keep on telling me maybe it's network. Even when there's network, I ask them to check my account number and they always say nothing wrong with my account.",2
2017,The app is not sending me the Activation Code to my sim card,1
2017,Love ECOBANK mobile banking,5
2017,It's fine by me please I want to call customer care,5
2017,Eh,1
2017,"It's saying invalid phone number, I don't no why",1
2017,"Cannot open, keep asking me to contact my service provider",1
2017,It's convinient,5
2017,Easy to use. Have my bank in my hands 😊,5
2017,"Can't even access it. Anytime I enter my mobile number, am told it's incorrect",1
2017,App problem *No internet connection* yet I can google here with that internet connection,3
2017,Good,5
2017,Why this app dont alow me use internet banking?,3
2017,Good,4
2017,Why mention Cameroon  when it is impossible  logging in from Cameroon.,1
2017,I still can't activate mine,2
2017,So upset i wasted my data to download this app.I can't choose my country and language😠,1
2017,"Worst application ever. couldn't login. can't even select country.  always getting this error ""something went wrong"" smh",1
2017,It awesome,5
2017,This app is the worst I've ever seen. People hv complained about country and language selection challenges n they're not sorted yet. Can't even start using it as it continues processing a request for hrs. Banking has proved bad in this country with cash crisis we expect better in terms of Mobil n online banking,1
2017,It's the worst bank mobile app. Even with the strongest network. It takes a long time to connect,1
2017,"The app is good, but doesn't load fast.",4
2017,Why do I have to go to the bank for the pin...and your staffs request for valid ID Whereas I lost those documents to robbery.Is there no other document I can use instead? Some banks I know give PIN on opening of acc.. Goke from Nigeria,2
2017,"After this update, I can't top-up airtime. It keeps prompting no network exists.",3
2017,I have downloaded it but can't activate it. They keep telling me my number is invalid.,2
2017,I want to operate on ecobank  mobile banking please what does it entails,3
2017,I cant login.... It worked For me an a  month ago but now I cant login even with d update,1
2017,Good App! Love it...,5
2017,"Great application, very efficient, love it",5
2017,I've not really had any problems using this app so far.  Thumbs up Ecobank.,4
2017,Please your updated is not active like the previous please kindly fix bugs well .Thank you,3
2017,"This is the worst mobile banking app. It never connects to the internet. NEVER! How I'm supposed to use an internet app, that obviously hates the internet, I wonder. I wish I could give this review without rating the app😣. This app should be taken out of PlayStore for being utterly useless!",1
2017,I love this apps,5
2017,Good improvement,4
2017,Hw do I unlock one time pin its locked,5
2017,Good app,4
2017,But its asking of pin  .how?,3
2017,It's really great,5
2017,This is the best app in Africa banking industry . ONE app for all ecobank account in Africa. Really nice.,5
2017,i love this . thanks eco bank. This is the best.,5
2017,Very useful,5
2017,"I like the application is one of the best service Ecobank has given so far, improve on it. Thanks.",3
2017,good only tge network at times,4
2017,"I get APPLICATION NOT INSTALLED everytime i download,  previous version worked awesomely once.  Please fix",4
2017,"I just installed the app and there is no option for registration, just the option of logging in. How am I supposed to input a pin I've never had?",1
2017,So annoying  I can't login,2
2017,A unique idea from ecobank,5
2017,please facilitate email confirmations for outgoing electronic transfers. Some beneficiaries require written confirmations yet there is no option to print on the app,2
2017,"Just cool using from home, but a bit difficult locating beneficiary's details recently... Thanks to Eco mobile anyways, kudos...",5
2017,Nice one,4
2017,"Is just to make it easier,  bt if network won't be an issue.",4
2017,This is an awesome app. I Love it,5
2017,This is the worst mobile banking app ever. It's frustrating and useless.,1
2017,The App is superb,5
2017,Is okay,3
2017,Please sort out the issue of airtime top up because I cannot recharge my phone through this app and even with Eco Bank ATM it doesn't work too. The earlier the better please!,2
2017,"I am a Zimbabwean user, please sort out the airtime top up to accomodate all networks not just Econet. I am also getting an error when I try to transfer funds from th mobile app, it tells me that I am not allowed to transfer funds more than $500 a day but I can do the same via the desktop browser. Please assist, I am looking forward to enjoy more convenient banking with you",3
2017,Easy to use easy banking,5
2017,"What I expected was an actual update on the last app,not that the app would jus stop working.",2
2017,It's not working.,1
2017,"When I registered, I was told to put my pin, which I did nd they said the pin is invalid nd my account was even locked",1
2017,"I can't link my account with the app,I can't c my account balance,what I can c is mwallet,called u online center I was told to visit d branch got to the branch still can't solve it. Eco bank service is poor,not satisfied.",1
2017,"Since I downloaded the app,I have not enjoyed it for one day,it requested for my details,I gave,yet I was locked(blocked) even after chatting live,I was given a new code,I was very happy that i was going to start enjoys my phone and app,hmmmm it was just the beginning of stress. Ok I tried resetting and behold,it opened M-wallet account for me,something I never requested for,I chatted live again and pleaded it should be changed to my debit card details,I was asked to visit the nearest branch,case closed.😠😬😠",1
2017,Good app,5
2017,Great app,5
2017,This app na rubbish. Just wasted all my time in d bank trying to activate it no way. I tried making transfer to other bank it's not popping up. Ecobank plz u guys should upgrade in all ramifications. We're in the 21st century. Na wa o,1
2017,It's great,3
2017,Is my bank and my bank 4ver,5
2017,Please update express service account creation for Cameroon,2
2017,It's a great app.,5
2017,"This is a very useless app.. Have not been able to make one transaction since I downloaded this app. Keeps telling you that u don't have an available payment account, and so difficult to access your beneficiary name even after adding the account number.. U guys should jst pull down the app until u are ready to design an app that works.. For now, this is a very rubbish app. Shut it down...",1
2017,"Trying to use this app has been very frustrating. Anytime I tried my pin to use this app....I keep getting ""your account has been dormant and has never been active"" even when I had just reset my password and briefly stayed in my account. It is alway's the case and makes the app of no relevance. My view is, after being late with this app in this modern era of technology, Ecobank would have come up with something with almost zero bugs. But unfortunately this app is practically not helpful but rather only wastes ones time. (Like I am doing now). Go learn from Barclays bank....they have a very reliable app you can access anyday - anytime. I am disappointed!!!",1
2017,I can't buy credits any more. It says no network available,1
2017,This is the worst mobile banking app I've ever seen or used.... Has so many problems  They will happily debit your account but won't credit it  Nonsense,1
2017,It's a waste of time does nothing better  than locking me out constantly.,1
2017,When you don't know how to do a thing meet those who know how to and learn,1
2017,The best,5
2017,"Nice app,and very handy",5
2017,This apps is very slow in connecting. I tried severally but could connect. I had to use another bank apps. It's quite upsetting. Please do something about it.,2
2017,"A very stupid application that can't be activated..I have been on it for 2 days now and all it kept showing me is that my app is on temporary locked pin...for crying out loud Ecobank came very late in mordern banking,why make it so difficult to use ur app?",1
2017,I tried login through my card details after a long while of loading its show incomplete transmission and stuffs,1
2017,Make transaction easy,5
2017,Hw come it's telling me dat my mobile number doesn't match with wat I registered d acct with. Pls tell me wat  to do,1
2017,I like the app is easy to use,5
2017,"The app is nice,I like it",5
2017,Most unreliable banking app I've ever used. Painfully unreliable!,1
2017,This is a rubbish app.  I really do not understand why Ecobank can't get a thing right. A common mobile app? Honestly this is as crappy as the service you get at any Ecobank branch. Zero rating from me 👇👇👎👎,1
2017,Can't send me activation SMS since I downloaded it,1
2017,Please the network should be stable for all transaction to be accessible,3
2017,I can't download it,5
2017,"Its OK but, but sometimes it hardly give me what i need.",4
2017,"Since October last year 2016, i have been having problems of making transfer without it being delivered after being debited, and after some weeks before the monies are being refunded, up until now, i have not been able to make any transfer with Ecomobile. I just did now still unable to make transfer. What is wrong?",2
2017,Im failing to download since a month ago,1
2017,I tried to activate my account but it tells me my account is temporarily locked.. Don't know how to unlock it..,2
2017,This is best mobile banking app so far and I will recommend it a million times. But please update it by including funds transfer into mobile money wallets. Thank you,5
2017,Ecobank is the best,5
2017,Easy to use and it makes life easy in the banking industry. Thank you Ecobank,5
2017,Making banking easy,5
2017,Good,5
2017,Difficult to activate the app. Used both card details and rib to no avail. Frustrating,2
2017,I haven't been able to progress after entering my card details. Still not able to log in. This is a very useless app. Shame on Ecobank for this useless mess of an app...,1
2017,A good work done guys but I would like you to bring back the funds transfer part where I'm able to transfer money from my account to fixed income and balanced fund accounts. Well done once again.,4
2017,The reason why I'm still using my Ecobank account. Started misbehaving since the last week. Feel like closing the account which I always wanted.,3
2017,Wack trying to login for one week always saying no network and other apps are working perfectly when will eco bank wise up if its to question customers on their own money all the ecobank staff are good in that stopping you from taking your own money you paid in there by your self. now the app meant to avoid those nonsense is a trash,1
2017,It's good,5
2017,"The most convenient way to transfer fund, I really like the app👍👍👍 thumb up to you",5
2017,Download it but could not use it kept saying not able to process your order,2
2017,I like it,5
2017,This application is fantastic,4
2017,I liked it,5
2017,I can't install the app😑😢,1
2017,Worst app ever the service is just terrible,1
2017,Best as the bank,5
2017,Very convenient,5
2017,Get help trouble shooting error 504,1
2017,Works fine so far. However it needs to facilitate funds transfer to other regional or international banks.,4
2017,Cool,4
2017,Very convenient,4
2017,I don't need to use ATM card again. I have been enjoying it since June 2016 without complain. Kudos.,5
2017,This application is the worst mobile banking app i have ever seen. Tried activating it several times with no joy. To make matters worse the staff is just as incompentant and have no idea how to activate it themselves,1
2017,Good performance,5
2017,"It is really sad and strange that in all the replies from ecobank with regards to these reviews, all you read from them is ""sorry to hear that"". That is extremely annoying. Why don't you just fix the problems instead of the excuses.!! A big and powerful financial establishment such as ecobank, a panafrican bank...really sad. Fix the app guys. Stop the excuses. Thanks.",1
2017,They are trying,5
2017,Fantastic,5
2017,Ecobank,1
2017,The worst banking app ever,1
2017,Mobile banking,5
2017,"It's a good attempt, but I find it difficult to put beneficiary's name. Most often I end up going to do transaction in the bank, forfeiting mobile banking purpose",3
2017,"I don't know how I'm supposed to Open an express account and so, I can't perform transactions",2
2017,I was able to transfer money to my EDC Acc. But l don't see that option anymore. Please work on that. And also consider mobile money integration. Great app though.,4
2017,"I am soo impressed by the way I could be in the comfort of my bed and transact a business in the bank... Too good to be true.....and it's really reliable,bank anywhere in your pocket...",5
2017,I guess is 👌,5
2017,Great app,5
2017,great,5
2017,I'm not in Ghana now I try to open account in Ghana but said I don't have ID card is not possible but with ecobank is possible I'm happy now,5
2017,Pathetic app. Simply cant activate using either the internet banking or debit card option. Chatting to call centre is useless too. They Just keep saying a network issue! Network issue for 5 days in a row!,1
2017,"I have been trying to download this app... Since yesterday its saying error... This app cannot be downloaded. I have deleted almost everything on my phone still the same.... This was the reason i stopped using my Ecobank account in the first place, now i am back and you guys are still stuck in 2015 realllyyyy??????",1
2017,"stupid bank,  always having issued, i buy airtime with the app since over 5 days now,  i see no airtime and my account was debited,",1
2017,Very convenient,5
2017,Looking forward to be with you guys,3
2017,"A very good app, makes transactions easier and faster. I recommend it to everyone. Kudos Ecobank",5
2017,"i transferred money from my ecobank account to a fidelity bank account,, the person is yet to get the money, and they have deducted my money,,, since morning,, i needed to do something online today nd it expires today,,, so ecobank app s a crap!!",1
2017,This application is not working for me cos I don't have my ATM with me. Pls what's the main site for internet banking.,1
2017,"Hi, I actually have a qn. This app keeps on asking me 4 a pin code n I don't have it n there's no option of retrieving it! How do I access my account then??",2
2017,Its a good app. Activated and transfered with it immediately. Its reliable and user friendly.,5
2017,This make life sweet,5
2017,Well I would've given you guys 5 stars.. But am abroad now formatted my phone and my gh number is not working here..and there is no option to log in with your Internet banking details. Which is very bad.. Meaning you can't get in the mobile app once it's logout while abroad.. You should update your app.. Ecobank is still the best bank..,3
2017,This app is the worst mobile app I've ever seen Can't transfer fund both local and international,1
2017,"One thing about using the app that i dislike is that,after doing any transfer one wont see one's name and that of the beneficiary when an sms alert is sent to one's phone.You ll rather see mobile transfer account2wallet",3
2017,Good app. I can't sign in to my other account from the app.,3
2017,I love it,5
2017,"This is actually the worst banking app ever. Doesn't seem to do anything right, that's if it does at all.",1
2017,I think so far you can have      your foreign exchange and others its possible,4
2017,I wasn't able to use the app,1
2017,My regard to you all,2
2017,"I find this app very difficult to use, always bringing one problem or another. I will visit the whenever I need to do any transaction period!",1
2017,Not working via android 7,1
2017,"Thanks for the app. It's so relieving knowing that I can now easily make transfers at any point in time plus other services included.  Please try to make us get a detailed notification of who we transfer money to. i.e, the person's name (for other domestic banks though)",4
2017,It make transaction so easy I love it,5
2017,Good,5
2017,"I can't see my main account details, why? All I see is m-wallet which don't know off",3
2017,An having issues linking my 3ecobank accounts is very frustrating.,5
2017,this is a great app i love it,5
2017,The app is reliable and dependable.,4
2017,The best way,5
2017,What is the meaning of narration please?,4
2017,"The app is not impressive at all. It keeps saying an error occurs while processing your request due to internal processing error when I want to make transfer.i chatted with an agent on eco chat, and the response was that transfer takes 24hrs while other banks uses less than 5mins. I am disappointed in eco.",2
2017,Its cool.,3
2017,Most of the fields are never highlighted. You can't even recharge your phone from the app. The transfer funds field hasn't worked for about 2 months after I went to complain at one of the branches in bauchi state.,2
2017,I can't even link my bank account to it. How will I do it cos d app doesn't have the features,1
2017,I like Ecobank to received my salary pay,5
2017,I suggest for more information on the app,5
2017,Very good apk,5
2017,"Unfortunately,  unable to complete download.",5
2017,Fast efficient App,5
2017,"Since I have downloaded this app, I have tried to log in several times it cannot. Anytime I entered my card number and pin it will crash I don't know why .",1
2017,I like it is awesome,5
2017,Best app ever you just have to understand it,5
2017,Stupid app. It deducts money from my account every time I access  it. Very frustrating and useless.,1
2017,Is a good idea,5
2017,This app is totally useless. Common activation can not be done,1
2017,Awesome!,4
2017,Very good and nice app,5
2017,"The Bank Should re-think this app idea, so far there is very little to suggest it has any positives.",1
2017,"This app is truly wack. Over and over again, no activation code. I tried once even at my local branch, I was kept for so long my chicken grew a tooth. The code never comes.   Ecobank should be able to do better than this. I use First, Zenith and Diamond Mobile apps and they're all great. This is bad.",1
2017,"Very poor  customer care services, no one can call the bank and if you chart live with them your problem will still remains the same. Infact this bank need trained customer care unit.  As of now it customer service is the only problem with ecobank.",1
2017,Men!!! This is the best mobile banking application.  Easy to use. Love it.  Thanks Ecobank for this wonderful creation,5
2017,"Poorest app I've seen. Alway showing something went wrong, slow and close quickly asking for pin again.  When cash is transfered. Both part has no detailed info about transactions.........No name, narration has no use. Upgrade please................go check and learn from GTB app.................I gave 100%.",1
2017,"Absolutely disappointing! For well over a month, this up is unable to automatically add the Account Holders name once the account number has been entered. The app will then proceed to crash. Several calls for assistance have clearly fallen on deaf ears.",1
2017,Investment. And help families when condition  arise.,5
2017,"It's so so frustrating. Every time ""sorry something went wrong"" mtchew",2
2017,Love the airtime purchase feature and it allows you to save all your beneficiaries too,5
2017,I have tried transferring money to other accounts nd it doesn't let me enter d beneficiary name nd without it i can't transfer. So Annoying,1
2017,"This is the most stupid and useless app I have ever downloaded, did it once sometimes ago,deleted it due to inability to activate.got the same thing and even worse. I imputed the activation pin and the next thing my account has bin locked.....I will rather close my account than doing any pin reset.I advice u withdraw the app. Other banks are doing transaction with codes,Ecobank is yet to get it right with mobile app.",1
2017,Eco bank mobile app rocks,5
2017,Its ok,5
2017,cool app but needs upgrade,5
2017,App crashes immediately upon opening,2
2017,The app keep on saying that my account is temporary blocked due to  PIN,1
2017,Third party transfer not really working,3
2017,I just installed the app. And to send me the activation code is seeming like forever. What's all these?,1
2017,It is just nonsense I have downloaded dis app since last but I is useless I wish I can just leave d bank. Very annoying bank,1
2017,"It's a serious waste of time and energy, regretted ever downloading this app, infact EcoBank as a whole needs  thorough upgrading. It's so annoying.",1
2017,"The app is the most useless app I have ever downloaded. My account  has been ""temporarily locked"" I can't seem to reach the contact us neither are their banks picking up. I got a message  to do my pin reset but I can't even get to that point  on the app.",1
2017,It's wonderful,5
2017,"As a new customer this is a terrible start to our relationship. At first it refused to set up then when I finally got it working it worked only once after that it was one bad experience after another. I used the app to make some payments and it deducted transaction charges for the on transaction not once but 5 times. I complained about this, and got reversals done several days later. The Customer Service asked me to give it another chance and I did. Tried to credit my phone with airtime. My account was debited but my phone was never credited. I tried the online chat help but they did none of what they promised. Then I sent an ail complaint and still to date no response or action has been taken. I hate this app i'm rethinking my decision to have an eco bank account. I'm waiting for my refund then I will close the account. The service has been horrible for the 3 weeks that I have had this account. At this point, I'm hesitant to make any additional deposits because I'm not sure I will be able to access the funds.",1
2017,"I can't transfer money to other accounts in other bank. Clicking on beneficiary name, it isn't working",2
2017,The app is fantastic,5
2017,It's very convenient to use Ecobank  Mobile banking app,5
2017,"Useless app, I try logging in and it saying pin has been locked that I should contact customer service,even when contacted it says that the number dose not exist.then chatting with the customer center they don't give me the info that I need and they will not even allow me to finish they will just disconnect it.  PLS right now I need the eco mobile Pin is urgent I pray you will help thanks. NGOZI",1
2017,I just like it cos it help me do transactions  when I don't have time to go to bank,3
2017,"I among those several other dissatisfied customers is another victim of your poor service to customers. I downloaded your Mobile App and was sent a default password. I later reset my password and the App only worked for a few weeks. Now as i speak, i cannot access my Mobile App because the platform suddenly started rejecting my password. OK, i decide to do a pin reset using my internet Banking details but it seems like the response will have to pass through Space and another time zone dimension before it can be sent to me. What on earth are you guys doing there? Other banks are light years ahead and you guys haven't been able to get your game together?",1
2017,"Downloaded but could not register using my internet banking details and unfortunately, I dnt have nor uses debit card",3
2017,I can't even download it into this device while I have been using it in another device before selling it.,1
2017,It is fast in downloading,5
2017,App is not working. Activation key is always saying wrong,1
2017,Waste of time .....useless app  .,1
2017,"This app sucks, it would not even open to let me access it.  I would have given a no star if it were available. Please you guys should fix this. This is no app at all, more like a virus.",1
2017,I just use it for transfer and checking my banks sms. Its very helpful,4
2017,I can't access my account it's saying failed communication I'm experiencing this when I logg on using my debit card. I'm so frustrated I am uninstalling the app,1
2017,I think is little bit complicated to use but I love it,5
2017,"I am failing to transfer money from eco bank malawi to fdh bank malawi .The guys at ginnery corner branch said it would work but it doesn't .however transferring from one ecobank account to another works. Overall,the app is just about okay.",3
2017,The app is very unstable that I can't even download it in infinix hot note. I can't instal,1
2017,Please can you add non bank institutions to the list of banks in your funds transfer column.  Eg. Beige capital etc.  Thank you. I love this app. Makes my life simple.,5
2017,Feel good,5
2017,"Very rubbish. Don't even waste your time downloading it. Upon how I tried even with our office WiFi, its still communication error. Fake",1
2017,"How difficult is it to develop & manage a working and user-friendly app? Ecobank got this one wrong. I'm deleting it till they get their acts right. Account temporarily blocked, what's that?",1
2017,"This app is nothing to write home about....always displaying ""something went wrong"" messages...what a mess",1
2017,Disappointing really. Something is always wrong.,1
2017,It's cool...  Keep it up...  I've been transferring like seriously,5
2017,"I really didn't want to post negative comments here, but, imagine spending 3 weeks actively interfacing with Ecobank customer care  representatives (including sending screenshots) for something as SIMPLE as linking a customer's savings account to the mobile App. In the end they didn't fail to disappoint. NO ONE could help. The claim that you could ""do self service PIN resets"" with v1.4 of the mobile App is a LIE. You still have to call customer care -an odious task!!! EDIT: I can't believe Ecobank is still telling customers that there's an ""updated"" app with self PIN reset. It's either Ecobank is trying to be mischievous or they don't really know the version they had released!!! For your information Ecobank, this inutile app you have in here still directs users to call customer care - an absolute waste of time. Pls stop the deceit. After uncountable failed attempts to make this unfortunate app to work, I would rather have to close my savings account so I can forget the pain and move on. Ugh!!!",1
2017,This app does not want  to install.  It's so annoying when I went through the time and I realize it's just a waste.  Installed it so many times but does not want to install on my phone,1
2017,It won't even download.  I have been trying for almost 2 weeks now.  Other apps download except this.,1
2017,"So annoying ,this bank is always annoying. You can't even activate the app. I just wasted my mb Because other banks has mobile apps doesn't mean you should. It's not working",1
2017,Tanks you for helping me God bless you all,5
2017,I can't Install d app for over 2weeks now. Pls u guys sud upgrade.,2
2017,Another edge to ecobank,5
2017,Awesome,4
2017,I can't even activate it after downloading. It seems useless.,1
2017,Awesome,5
2017,"Its ok,but hangs some times.",3
2017,I have not receive the activation Code since i downloaded the app,5
2017,What is the meaning of the one time PIN...& the other PINs.  Kindly make app easy & understandable to use. thanks,3
2017,Great,5
2017,great app. What I want now is the ability to delete an account number I no longer use.,4
2017,Excellent application. Easy access and reliable.,5
2017,Very nice,4
2017,i can do things at home   transfare. pay etc,5
2017,Love it,5
2017,Good stuff,5
2017,I have activated the app but when you click on mobile money transfer or setting it can even open,1
2017,Just convenient and simple,5
2017,Cool app,5
2017,"Stupid app, nothing works with this for the past one month i downloaded it. And ecobank is very less concerned to answer me. Thinking of dumping the bank  even.",1
2017,Good and convenient,5
2017,The app is good,4
2017,My favourite app... Please work on the account transaction statement to display at least 10 to 20 last transactions...  I can only see last 2 transactions,5
2017,Can't transfer money  keep asking for beneficiary name which can not be entered,1
2017,Please I can't download this app,1
2017,Worst bank app ever!,1
2017,Good one,4
2017,Exelent app almost solved all my banking issues. I love it,5
2017,Nothing much,5
2017,"The layout of the app is good but money transfer unsuccessful after so many attempts, I gave up on it. Don't rely on it for your transaction you will be disappointed.",1
2017,Am unable to install the app,2
2017,I have been trying to activate but it has been asking for 6 digit pin. The customer care representatives promised to send me one but I received no message. Now the app is on one time pin expired.... It's so frustrating.,1
2017,Getting better with new updates.,4
2017,Good,3
2017,"After thinking I have successfully completed the sign up,  only for me to see "" we could not process your request at the moment due to communication error "" this has happened for about ten times and I am tired of it..  Please is there a way I can successfully complete my sign up.  I need help please",1
2017,It's reliable...,5
2017,Nice app but pls integrate or link with the  various telecoms mobile money,3
2017,"Great application,very good and efficient when making a transfer but I found it difficult to make a payment for my Gotv.I think, Ecobank need to improve in this area or can the problem be from my end because I tried severally to no avail.Any advice on this issue?",5
2017,"Helpful Apps, Keep Up @ PAN.",5
2017,Kinda cool,3
2017,It was working just fine until I updated it. The only info I am getting now is 'something went wrong ',3
2017,"Really loving this app ,keep up the good work.",4
2017,When I downloaded it. Then shows 100% done but can't install it self,1
2017,I like it,5
2017,"Since i downloaded this app i have been trying to activate the app but can't, last week went to ecobank they gave form which i feel so that my mobile  money app can be ok no nothing.",5
2017,Function very well,5
2017,I appreciate my bank for the effort .,5
2017,"I forgot my pin and tried reseting my pin using my card details and my profile was locked. I wrote and was informed we are failing to reach yet I receive  receive calls from that region. I was sent a reset pin for internet banking, managed to change password online but on the app I can not reset password. It keeps saying profile locked and details could not be validated. Pathetic service.",1
2017,Dnt miss out,5
2017,"User friendly, no queues and seamlessly simple.",5
2017,Very convenient,5
2017,Installed,5
2017,Not able to do so.,5
2017,Excellent,5
2017,It worked perfectly on my on I can transfer and top up airtime. Great work.. You just have to follow the procedures properly,5
2017,This is pretty good....eco bank  really tried on this...but need to fix some problem abt fund transfer abt d one time pin,5
2017,"I don't know why this particular ecobank app refused to install in my smart phone, while others install. I try collecting it from other phone yet it refused to install and am using infinix hot3",1
2017,I wouldhave rated better however I can't figure out why it keeps telling my profile is dormant. Each time I log in I must reset my pin. #Disappointing. Doesn't serve the purpose at all.,2
2017,I love it,5
2017,Nothing works... Server doesn't connect... Takes years to change pin...,1
2017,So slow,1
2017,I love it,5
2017,Can't download common app for close  to a month. Your server needs surgical operation.,3
2017,Easy,5
2017,"Please my application is blocks, what can I do to reopen it",4
2017,Its almost impossible to activate. Was told my activation PIN has expired. Why is there no option to resend another one?,2
2017,"Just a wast of time!, can't activate after inputting my internet banking information. Trash!!!!",1
2017,The app would have been better if it were linked to mobile money wallet. Please give it a try.,3
2017,How do I connect my account number to my wallet ?,2
2017,"I keep gettimg this message when trying to activate ""Dear Customer, we cannot process your Onboarding By RIB request using the data you provided. Please try again. Ecobank, The Pan African Bank""",1
2017,Before I download it and registered but it didn't work Just now I deleted the old one and download the new one and registered it now and it work so perfectly I really really very happy up u Eco bank love you people more,5
2017,It work fast,5
2017,Badd app stops by itself,1
2017,"Despite d fact that you came last to mobile banking on app. Your app cant show account balance ,only shows mwallet ... And to activate pin is even tedious...",1
2017,Not working,1
2017,Very useless,1
2017,Without stress,4
2017,Mr.,5
2017,I downloaded the app. The password sent didn't work. App is locked. Called your customer care.  Half way into the conversation more than 3 times at different locations line went off.  Finally made my complaint a week later a reset has not been done. I am definitely closing the account when I have your time.,1
2017,I have been trying to make a transfer but to no avail because i can't fill in beneficiary name.What do I do please?,3
2017,Lovely,5
2017,"The app is good, but after creating an Xpress account, there's no way of accessing your account number to receive funds. Unless of course, the Xpress account is not meant for any transactions...How do u even transfer money to that account?",3
2017,It's taking forever to get a self pin reset done why?,2
2017,One of the best,5
2017,I downloaded Dis app on my bt I can't see my transactions. I was told d app I downloaded was m-wallet. Hw can I get the real app dat will show me all my transactions.,2
2017,Best bank,4
2017,I doff my hat,5
2017,Je reçois pas le messages d'activation.,1
2017,King of the jungle,3
2017,I HV not use it yet,2
2017,Nice app. Easy to install and use on the go,4
2017,Good,3
2017,Love it,5
2017,Convenient,3
2017,"I tried to link my account to it but I can't. I operate my first bank account online from Europe but Ecobank, it's a problem",1
2017,Ecobank application,3
2017,Services,4
2017,WOW,5
2017,"Pls m finding it difficult to download the app into my phone, pls I need urgent assistant",5
2017,"This app has refused to be installed on my phone, I have tried severally. This is so annoying!",1
2017,Realtime transactions 24hrs,5
2017,"Good, reliable and viable.",5
2017,"failed to set up my acc on the app it keeps taking me back to trying to reset my pin an option i didnt select , tried using the live chat for help and after waiting on the queue for 19mins i got cut off without any help i am beyond dissapointed",1
2017,"Best App ever,Banking at your finger tip, for those with bad reviews kindly visit any of the branches for initial set up or profile and pin unlock",5
2017,If trying to activate it crashes immediately,1
2017,Why it nt installe,5
2017,Love it,5
2017,Why am I seeing m-wallet instead of my main ecobank account.. I can't even check my balance or see it..i tot they were going to ask me to provide my card number and pin... But they did not.  It's just useless and annoying.. What the hell is m-wallet??????????? 😬😠😬😠,1
2017,I have downloaded this App for the umpteenth time but it keeps taking me to mwallet account instead of the main account. Don't tell me to contact you via phone or other platform cos I have done those and even gone to your banking hall without anyone having solutions to it. I will say this is crap cos it is not useful for me.,1
2017,One of my best apps,2
2017,"Alamole Elegede Area,Iseyin, Oyo State.",5
2017,Though it was a bit funny but it turned out to be awesome.... Easy to use and very handy,5
2017,Needs a little more improvement,2
2017,"This app is really cool. I use it to send money as well as buy airtime. It's so easy to use and very efficient. The aspect I like best is that you always need to input your password. This makes it safe, thereby preventing a third party interference. I love this app. Thank you Eco Bank.",5
2017,Tried opening an xpress account but it didn't work. Any reason for that?,4
2017,"Welcome development, you need to work on the app",3
2017,"This app is not working, I've tried several times on fon yet still is refusing to install, just wasting my data for downloading. Thanks",1
2017,How do I activate? I entered my phone number on the box they said is invalid which number should I use,3
2017,"The most stupid banking app.  Can't do any sort of thing,  failing to do interbank trans,  the app is full bugs,  why not give the pros to develop a good app. And your service is frustratingly the worst in my banking  experience",1
2017,I wish I could link 2 account,3
2017,I was told I can reset my pin wen I update d app but am not seeing anything close to it. Quite annoying. Pls I need an urgent assistant cos I just downloaded dis app today.,2
2017,Liked,2
2017,"I tried to activate but it showed ""your profile is temporary lock activation pin""... What should I do? I need this app pleas...",1
2017,"Works great for Fund transfer and buying airtime. But sometimes airtime transfer message doesn't capture the sender for Vodafone Ghana. Also Mobile Money transfer in Pay Bills doesn't ""click""; move it to fund transfer or quick links.",3
2017,It cool n simple to work with.,4
2017,The code took 2 days to come. But aside that this app is great!,5
2017,"Even though I managed to activate d app, I ve never been able to do my transaction. Can't recharge my phone nor transfer funds...damn",1
2017,Very very OK to used,5
2017,Its  great,4
2017,I leave in Washington dc is it possible for me to create an account over there for my mommy,4
2017,"Dear Ecobank, kindly assist as I am unable to download the app. Memory space is very spacious. Thanks in anticipation.",1
2017,Good job ecobanck. ..have waited for this all this while,5
2016,it works,5
2016,The is good I love it,5
2016,"Cant install, cant connect using the code",1
2016,"Your Branch Staff are clueless about the App....Linking of Accounts, Wahala....Have been waiting for over a month to have my Savings Account linked and still cant be done...Why didnt u train your Staff in Ghana about the App",2
2016,I have been blocked. Tried entering a pin and i was blocked. Pls re-activate the app for me. Thanks,1
2016,Love love love the Ecobank App,5
2016,Activation code didn't get to my phone for a long time I kept trying,1
2016,Consult accounts easily. Saves time.,3
2016,"This is not an app joo, it's just sitting on MA pretty phone doing nothing...I mean, I can't transfer fund to either eco or other banks, can't recharge, can't activate via the app except u use computer, ...all it does well is check account balance....I HATE THE APP but I STILL BLV THE BEST IS COMING...",1
2016,I'm loving it can view my bank balance without calling the bank or log into internet banking. You should upgrade on allowing Zim account holders to transfer money in their ecocash wallets. Link to ecocash needed here,5
2016,Good,5
2016,I downloaded but it keeps sayingvcant install.and I have alotvof space on ma fone,1
2016,"App can't install on my phone has I've tried it several times, after downloading the app, it says app unable to install. Please kindly fix so that you can get more people to use the app",1
2016,Loved it,3
2016,"On a scale of 1-10 with 1 being the lowest possible score, Ecobank and this app score negative double digits. The app offers me an account I closed 2 years ago, and all attempts to link the proper account failed. And customer service failed refused and neglected to fix it. The problem is NOT with my smart Infinix phone, it is with an app that requires access to my contacts, media & messages without doing the barest minimum expected viz access to my account",1
2016,How can a person with out ATM or internet banking enrole,4
2016,"They are demanding for my card number and pin which i can not reveal I don't really know if this app is the genuine one,cos the first one I downloaded am  not sure demanded for my card pin and number,and if  ecobank has two apps let them tell us so as not to fall victim to scammers",1
2016,Easy to use and covers most of the daily banking needs.,5
2016,I app keep  showing me mWallet.How can I access  my account  on the app,2
2016,"Is it available for international money transfers?  e. g,  to transfer naira from Nigeria to GH cedis in GH or the vice-versa. It's very important to me pls.  and also I'm unable to withdraw the cedis equivalent in GH at the atm point of sale device using my master card issued to me in Nigeria?",1
2016,"Amazing, I love the fact that i can now make transactions within and outside the country",5
2016,"I've downloaded it over times and it required my phone number which I typed in and it keeps telling me my phone number is incorrect, I don't think this app require any star",1
2016,Good job done ecobank. Banking made real easy,5
2016,"After being the last to get into the mobile banking app market, you decide to release a crappy app that cannot be activated. Been trying to activate this since the day I downloaded it and even the customer service guys both at the bank, phone or chat were completely clueless and useless at resolving the issue. Remove the app or get it fixed. Guys don't bother downloading this you won't be able to get it to work",1
2016,Ecobank has brought banking to my fingertips.  Job well done.,5
2016,Gostei da aplicacao é muinto bom e facil de usar,5
2016,"I can now fill the good of if, but I don't have full trust in it. For now it good.",3
2016,I can't open the app anymore..you fixed a bug to create another bug.,1
2016,"Not activating after about a thousand attempts and worse of all, it opens in my only with wifi connection. In Cameroon, wifi??? Terrible",1
2016,"I tried using internet banking and debit card information BT they keep sending Dear Chinwendu, we cannot process your registration request using the data you provided. Please try again. Ecobank, The Pan African Bank.please can someone explain in details how to assess this app.",1
2016,It should be able to show you the past transition,5
2016,Wow,5
2016,I'm having problem with pin reset. I've waited long enough but to no avail.,1
2016,It's great,5
2016,Is not downloading,4
2016,"Not bad, pls work on pin reset",4
2016,Love it works perfectly,5
2016,Go,5
2016,Like,1
2016,The only app that gives you access to  transfer funds across Africa in few steps,5
2016,No comment,5
2016,Great app,5
2016,"I've downloaded the app like 10 times and yet I can't access my account. I keep getting ""your profile is locked activate PIN"" for an app I've never accessed before. Your customer care staff have no clue how to resolve it",1
2016,Awesome,5
2016,Tried to recharge my phone via this App  twice on the 19th and 22nd of December on both occasions a deduction was made from my bank account but I never got the top up ...please I need my money back,1
2016,It worked awesome for me from the first day👍👍. My issue right now is that I am unable to save beneficiary account details for subsequent transaction as I use to have when I use the  traditional browser.,4
2016,Its good n I luv it,5
2016,Nice app,3
2016,Its ok,5
2016,I really liked it but it never send my ACC statement,3
2016,"Excellent, Good, Wonderful, I love it.",5
2016,Been trying to download its taking like forever,1
2016,App is excellent,5
2016,Excellent,5
2016,Interested,3
2016,"I get my pin to access the app two pins didn't work then i get locked out, after talking to two online customer care agents and getting reassured I'll be out of this nonsense nothing has happened, take a hint from other banks and get and make your app better.",1
2016,"The worst app so far, I haven't been able to do any transaction with this app. Ecobank keep telling me temporary locked active pin. I regret using ecobank.",1
2016,The application installation is very poor consumes data witot installing on ur device.,1
2016,"Whenever I try making transfers to other banks, all I get is ""Attention: Your login profile is ""disabled"". Please contact Customer Service...""...More a month now, Ecobank has not been able to sort this out for me.",2
2016,Very good,5
2016,The app is so dumb,1
2016,Settled,3
2016,"To activate the application to me is a problem,it just displaying profile temporary locked active pin. There is no reset pin in the app,because it has not been activated",2
2016,The convenience of transacting from anywhere being able to confirm cheques without calling the bank making payments to merchants with Qr codes loading airtime and loading  your mobile money from your account what more can anyone ask for this is awesome,5
2016,Good,5
2016,Good,5
2016,"I like it, it makes like easy",5
2016,Excellent,3
2016,It doesnt work for me! I entered my card number and a pin of six figures but it doesnt work!,2
2016,"App does not accept correct credentials. I choose to Activate using my internet Banking details, but each time I input my details it returns wrong credentials. Mean while those same credentials are used to successfully log in to my internet Banking account on the website.",1
2016,Great,5
2016,It's a wonderful app,2
2016,"I was sent an activation pin, I type in the same pin that was sent to open my app, it kept saying wrong pin, now the app is blocked am really frustrated.",2
2016,The app doesn't show which currency is being transferred like on the Internet banking page. I only got a notification after the transfer was done that I had sent x amount in USD...I only wanted to send x in GHS. Yawa,2
2016,Can't activate.  Keeps telling me my PIN is wrong. Meanwhile I  use same PIN for ATM,1
2016,Its ok,3
2016,You guys have the worst customer care ever. I have been waiting for more that a week for assistance and nothing till today !!!!,1
2016,For over 3weeks I've tried to correct the ' temporary pin locked' problem to no avail. Even for over 6 times your customer care failed to address the issue.,1
2016,"Uninstalled and installed it many times ,but it's still not working",2
2016,"More Impressive than before ,and quit fast than like,but quit different when trying to buy or send money",3
2016,The only thing it's lacking is mobile money integration. It will be perfect with that feature.,3
2016,Deficult in installing ecobank mobile app,5
2016,Ok,3
2016,"Mobile banking services eco bank score 0%. Eco bank can not register me me since March. With your professional staff, nothing has been done. Go to access bank, ordinary attachee installed it for me in April. One hand. If I need any transfer I will have to withdrawn save it in my access bank account before I do it. Useless. I HATE ECO BANK FOR NOW. GOOD FOR NOTHING BANK.",1
2016,Savings,2
2016,I couldn't get to a customer representative. I got a reply that d number doesn't exist,2
2016,Going,5
2016,Easy access,5
2016,It doesn't finish loading after filling in the form the pictures just keep sliding through but nothing happens and am using 4g internet,5
2016,Good app,5
2016,Ok,3
2016,Cant find an update and it keeps saying my account is in temporary locked active pin,1
2016,Great,5
2016,Buying of treasury bills .. shares.. etc,3
2016,Have been trying to use this app after setting it up with my debit card details but it just not going. Can someone just tell what to do please,1
2016,I can't transfer fund to other banks except Ecobank that sucks...                                                        I still can't transfer fund after doing as instructed. It kept displaying 'your login detail disable',1
2016,I luv dis apps,4
2016,Unable to make cable tv payments!! Mobile money applications non-funtional too.,3
2016,"Unable to loggin, saying my profile is temporarily locked active pin. I requested for pin reset on several occasions no response. Besides there is no option for pin reset on my interface even after updating the app.",1
2016,"Very easy to use, and hand makes banking very easy. I now can do every thing in the comfort of my home.",5
2016,"Very very slow to activate. My activation code took forever to come. When it finally came the app could not recognise it. All of a sudden am getting ""your active profile is temporarily locked"" You guys should work on this app. So many glitches. Gosh! ! Am deleting ASAP",1
2016,"The application has never succeeded to open,  blocking at the last step.  really , please solve the issue cause we need it very much.  Thx",2
2016,"As much as I would have loved to rate the app high, there are just too many flops. My PIN was locked, I chatted the customer care who responded recklessly without preferring a solution, also called contact center twice yet no solution. Too bad",1
2016,"I was at a branch to apply for online banking I was told d system was down I filled d form after two weeks nothing done,he promise to attend to it that I should go. I expected d pin for almost 4days I did nt  see. It was d 6th day I now saw d pin but when I tried it, there was an error message that it has expired I should go to any ecobank for pin reset. Am just tired of d so call bank. It's a pity that,it is my salary account . Thank you",1
2016,Please I want to know why the App is not installing on my phone. Is there anything else one need to do before installing it please tell me,1
2016,Downloading very slow,3
2016,It's now responding perfectly,5
2016,Why do ppl need to put thr phone number from the country they opened the account!!!!!! I opened my account during my holidays in my hometown so the number i provide wasnt even from there!!!!! Dat mean if someone who doesnt live in his home country have an ecobank account he cant use ur apps.really its sucks,1
2016,It's OK,3
2016,What use will it be to have an app that only works on a wireless connection. Never works on mobile data unless you connect to a wireless network. Pls get it fixed. Thank you,1
2016,It's good,5
2016,No worries. Bank at my finger tip,5
2016,Just want to try it and I hope its easy to access,5
2016,The app is lovely,5
2016,Great stuff..add fingerprint support,4
2016,Nice app,5
2016,Five star,5
2016,I have bank on my phone . I pay for services and also linked my debit card to it.,5
2016,"Still struggling to make transaction with this app. only good to access account balance, for transfer, complain always is ""wrong pin"".",1
2016,Am trying to activate buh it keeps saying that my pin is locked temporally. What should i do?,3
2016,"Not showing my main account balance, only showing m wallet account. What's my business with that!",1
2016,"I can't carry out any transaction, and my account is not showing in the app, I can only see e-wallet and I don't know how to put money in it.",1
2016,The Best.,5
2016,"The most convenient way to pay and transfer funds. No queues, no fuss, no bother. It is all at the tip of your fingers. Anywhere banking. That is how you embrace the future. Congratulations to all involved. Great going! Will a recipient be able to withdraw cash at ATMs or agencies from Xpress account?",4
2016,They are yet to Finish their protocol or you block your Pin,5
2016,Good application. I am from Zimbabwe and L think you should also add other functionalities such as Bill payments,4
2016,It's beautiful!  Just wondering when I can send funds to other countries from Nigeria,5
2016,so far so good i enjoy buying airtime on my cell,4
2016,The application is OK but I've not been able to transfer nor recharge. The message is that I've not registered,3
2016,"This is Waoh, I wonder how it ll take me 2months to download this app, still not successful. it's really disgusting.",2
2016,"I can only transfer to eco to eco nothing else, it always hanged my money,.",1
2016,All efforts to transfer money from my Ecobank to Access proves abortive.,1
2016,It saying my login profile is disable... I visited eco more than 3times now to activate my mobile banking. Thank God for GTB that save me a lot of pressure and time,1
2016,"This is the worst app ever.. Pin reset is still taking me to call the customer care number which I've done several times, I've visited the bank and still can't get a pin reset.. I've updated the app several several times",1
2016,"I can't transfer to other banks but i can transfer to eco keep saying not register nd you have not set ur limit i have gone to dey bank several times , i have even sent email",5
2016,"I can't get past the first page. I try to choose a country, all it says is ""Sorry something went wrong"". I try to choose a language, all it says is ""sorry something went wrong""",1
2016,Very fast and flexible banking,5
2016,Though the network is very slow.,3
2016,It really giving headache it telling me that my profile is in active pin block,1
2016,This is very usefull and it is very fast. I like this one over retail internet banking.,5
2016,"Very useless app from a useless bank makes transactions unnecessarily hard. I just wasted my data installing this app I ended up going to the bank something I was avoiding. P.S contact Gtb, Zenith and Diamond bank to guide you on how to create an app that functions properly you'll learn a lot.",1
2016,Good,5
2016,"It shows enter value for beneficiary, yet it doesn't let me enter it and I can't transfer without a beneficiary name. It's so annoying. I feel my mb is wasted.",1
2016,"Must confess, this is the worst banking application I've used. It has never worked for 1 day,  it didn't even accept the pin sent to me. Then the message I got was I've been temporarily blocked. I've gone to different branches, sent mails to the customer care centre, all to no avail. Greatly disappointed.",1
2016,Recommended for all,3
2016,Gud App,4
2016,App still crashing when trying to access the periodic account statement,3
2016,Good application - making banking easier,5
2016,"I reset my pin in one of your branches today, but still when i try to activate the app, it pop-up a message saying YOUR PIN IS TEMPORARILY LOCKED  CONTACT CUSTOMER CARE , please fix",3
2016,"All in 1 app. The app actually does everything,,, this really great",5
2016,Excellent,1
2016,I have tried to install the app. for over one week everyday every hour it doesn't install on my infinix android.,3
2016,"It's just awesome! I get to do my transactions without lifting a small finger!! It's a bit frustrating with the app freezing all the time, but I figured it's a new app, and they are still trying to put things in place. I'll definitely recommend this app to my pals.",5
2016,Good app. Saves time,4
2016,"I dont know what is wrong with this app again, I have done with the activation but the issue is that, I can only see my balance and I can't go more than that... Anything you touch is not responding, why?",2
2016,"Pin locked I call for reset, I was told in the next 24h but yet nothing been done",1
2016,Very productive and useful app. How does one link a second account with the app?,5
2016,"I can't download the app, pls I need help. It's showing error code 504,        am using infinix x551 lollipop, i have try all possible way to install this app but still cannot.. Pls solve the problem.",1
2016,"Eco u need get new developers, this is the worst banking app I ever encounter",1
2016,"The app is slow  and it need to be examined bcos we use and see how other  banks app is working, improve to less our worries.",1
2016,Worst app...for more than 3weeks I applied for a pin reset as required i have not receive the pin... I even tried resetting it myself using my debit card but still no head way****i will advice it to be taken offline if it wasn't well written****,1
2016,Not organised,1
2016,Nice,5
2016,Overall steadiness. The Western Union feature should be added so one doesn't need to open a browser to that end. Sending outside the country is to be thought about as well.,3
2016,"Very good app. You may experience minor errors....mostly  sms. Message that  Reads ""Dear Customer, we cannot process your Onboarding By RIB request using the data you provided. Please try again. Ecobank, The Pan African Bank"" if you receive this sms.just Uninstall app and re-download to repeat the process and you will be through to enjoy this app..aways protect your password.",5
2016,"I can't access it, it's sending pin upon pin",1
2016,Extremely convenient,4
2016,Good,5
2016,Its a nice app.,4
2016,This is great!,5
2016,The best banking app ever,5
2016,Not working at all...code not being sent for activation....,1
2016,Makes transactions swift from any corner and at anytime,4
2016,A mobile app to rekon with even though it lacks enough security detials.,3
2016,"This new Ecobank mobile is OK the first time i used it but when my phone was attacked by virus i flash it then i try to install Ecobank mobile again but it was unable to download after several attempts it will show me (Error -504), pls Ecobank customer care service should do something because it's over 5 months I have been trying to install this App Thanks.",3
2016,Life made easier no queuing at the bank,5
2016,Trying to connect to ecobankmobileapp  since yesterday till date and I have not yet been connected. Poor u,1
2016,This app is too bad i want activate my account but it refused when i put my number they are saying they will send me activation code but up to date no any code sent to me i love this bank but you are paining me i started hating you,2
2016,"You guys are forcing, Ecobank. Not bad at all",4
2016,Can never b like other banks they sent me pin or code tried it bt couldn't work to verify nd d nxt thing was i was blocked temporarily. Nd no care center to call so piste off.,1
2016,Absolutely love the convenience and power it puts in my hands.,5
2016,App not installing after the download.,1
2016,Pretty good,5
2016,"It's ok only that mine is not working, anytime i log on it tells me am not registered went to my branch n complained they tried it it's still the same thing. What do I do?",3
2016,Cannot activate using my debit card😞,1
2016,"The app is well built and functions nicely, however to enter your date of birth whiles signing up takes too many taps. I had to tap backwards through all the months for over 20 years (250+ months) so as to get to my date of birth. Now that is definitely not cool. Perhaps you could try a Single Text Field, Three Separate Text Fields or a Scrollable ""Flipper""",4
2016,The apps does not run smoothly on my fone and it take longtime to open,2
2016,It works perfectly and very convenient.,5
2016,does this app work with local currency like liberian dollars,1
2016,Easy and accessible,5
2016,I love,5
2016,I have login alright but can't see my amount there. ...what's express account  ....let me know how to see my savings account,1
2016,Randall street,5
2016,Can't log in. Please work on it!,1
2016,A good idea but I live outside Ghana-the app has only African countries on the list. I do not have a Ghana tel no. so couldnt set up on my phone. Pls update,1
2016,"This is the response i keep getting anytime i fill in my details ...............👉""Dear Customer, we cannot process your Debit Card Onboarding request using the data you provided. Please try again. Ecobank, The Pan African Bank""",1
2016,The app is working pretty well for me. However I can't enter the beneficiary name implying I cannot proceed with the transfer when sending to a local domestic account. Please help,3
2016,The app won't install in my Android 5.1.1 infinix X551 16GB + 1GB RAM,5
2016,Why is this app showing me m wallet instead of my current account? I can't understand. The number I used is the same number I used to open the account. Please explain this...,3
2016,I have been to download it for a week now I couldn't.,1
2016,"Excellent, ecobank remains the best",5
2016,We have also an account in eco bank so like it,5
2016,Owesome,5
2016,This App is really good,3
2016,I always have problems activating the app...Does it work?,2
2016,How can I access multiple accounts with this app. Since I have three different accounts  with ecobank,4
2016,Love the app,5
2016,Three star,3
2016,Great app. I love the convenience,5
2016,Real ease of life.,4
2016,Miss,4
2016,Superb.. Like it very muchos.. Gracias,5
2016,I installed ecobank mobile apps. . But it wasn't installed successful. I used my credit debit cards to isstall it. Up till now not successful.,1
2016,I'm trying to install the app but i can't do maybe u have to give us better one.,1
2016,Mwai peterson,5
2016,Impossible de sélectionner le pays.  Fil déroulant manquant ?,1
2016,Have been trying  since to activate the app no where. Keep telling me wrong phone number. Why my phone number is correct. Tired of this.,1
2016,"Can the app transfer money to foreign account, inform of Western Union Money Transfer?",1
2016,About to download,5
2016,Great,5
2016,"The app now runs OK. However information needs to be given on the available features per country. Most of the announced features aren't available in my country, and it is very weird that such basic information could be unavailable on your website, elsewhere than your long waiting-unefficient chat room. Thank you for your reactivity, hope you will keep improve the basics.",3
2016,"Oh finally the activation worked... The gui looks fine so far, I hope everything will work from now on.",1
2016,Good app,5
2016,"Can u pls correct what ever is the problem with this your app, have been trying to install this for the past days to no avail",1
2016,"Am in Senegal and i ve bn trying to activate but all to no success...Language chosen, Mobile Number typed, Terms n Conditions accepted, but the ""Select Country"" part of the page ""Activate App"" refuses to open up its list....hence d App is impossible to activate for me. i tried it on my other phones thinking d prblm might be frm d 1st phone..  but same results. pls fix this",1
2016,I have been  trying  to choose Ghana but it say something  went wrong.,1
2016,This is the worst app in history... I installed it earlier and placed in a pin I was sent and yet it didn't work then I had to request for the pin again and still imputed and all I was told that my account has been blocked. I tried contacting your online care to no avail... Now I have reinstalled it and seem not to want to work... What's the solution here?,1
2016,It's not working,1
2016,"I am not able to do inter bank transfer as it keeps showing interbank transfer unsuccessful.Unable to find accepted payment account, your transaction will not be processed",1
2016,I downloaded because I heard an advert that I can even open a new account with this app without necessarily going to the bank physically. But I can't get it here.. Can u rectify that for me. Thanks,3
2016,It does not download completly. And it keeps tellin me i have not enough spaces. Yet it made me delet three of my applications already.,2
2016,Hi can i creat an account using ecobank mobile banking,1
2016,I can transfer easily nw,3
2016,Great app. I enjoyed a to z of the app. You just need to ensure you maintain the standard and add new functions when necessary. Kudos!,5
2016,It's nice,3
2016,This app is just beautiful. I now do all my banking from my phone and withdraw cash from the ATM. I don't remember the last time I went to a branch. Excellent. Keep it up.,5
2016,I love the app it works perfectly on my phone.I think that's the best app I have seen so far,5
2016,Why can't I link my account ?,1
2016,good app.may you try to link with ecocash,5
2016,"It's size,it's too big",5
2016,I tried to activate my account it keeps on loading for hours without any progress........sheer waste of time and my Bundles,1
2016,Hav not been able to activate my code it keeps saying invalid code even after goin to d bank to reactivate my pin need help,1
2016,Good,5
2016,It's wow,5
2016,This version is good but I have not been able to connect my bank account as I was required to still visit the bank branch.  Bit my friends are using it and it is working for them,4
2016,The app has been so helpful to me,5
2016,"Great App, i dont even use the internet banking anymore as this app is well suited for all my needs. Would be nice if it has a safety feature so no one can force you to transfer money in the event of a robbery, that would be perfect!",5
2016,Always telling me sorry something went wrong.. Hanging...,3
2016,POGASTY,5
2016,"Truely a great app, i get access to more things than what the website provided. Very handy.",5
2016,"Nice app,could still do better",5
2016,"Is really bad, they send me activation code,if I type in d code,it say invalid code,I try to chat with them,after telling d agent d issue,he or she left the chat. Is so annoying,.....",1
2016,"I transferred money to someone's account. It didn't get to the person's account but I was quickly debited. To make the matter worse, there was no name nor account number of the receiver on both the debit and credit alert. It was a horrible experience I would never want to experience.",2
2016,Excellent,5
2016,I love this app,5
2016,It is a too good app for all. it has made banking easy,2
2016,It's not working telling me they can't process it.,1
2016,"Awesome bank app I like it, I love it, meets my expectations. Well done",5
2016,"I have been trying to download and install this app for over a month now, but I kept meeting my disappointment about it. I have done all that is required of me to do to get it installed, still no way!!! 😅",1
2016,Good app ATM are useless na,5
2016,"I've tried several times but I'm stuck at the activation page, please help me fix this issue. I don't receive the activation code.",1
2016,This is my first time of registering and It keeps asking me for pin. What pin do I use,1
2016,EcoBank the best but we need some at mampong Ashanti,4
2016,Wonder,4
2016,Good for us who want to everything in the comfort of our homes,3
2016,Thanks to Ecobank for such a nice app. I am now able to do transactions without walking to the bank at the comfort of my home .                             Please link this app to the mobile money platforms immediately so that those in rural parts of Ghana with limited access to your Banking Halls can enjoy easy and smooth transactions.,5
2016,Good service,4
2016,Beautiful,3
2016,Ibrahim,1
2016,This is all I needed. Thank u . I will like it more when it is  linked to my tigo cash account.,4
2016,Very awesome.,5
2016,OK,5
2016,Great,3
2016,Needs to be improved .,3
2016,It will not pick up my debit card number and pin. So what's the point then? Fix the app before you hype the app,1
2016,"I av 2 Ecobank accounts, was able to register d first account and it's working fine but can't seem to find how to register my second account and this second account is even more important to me in terms of mobile banking. Pls do something. If dis issue can be resolved, den my rating will be 5star cos d first account I was able to register is ok-shows my acct balance and even my last transactions. Tnks",2
2016,Convenient,5
2016,Etimbuk jimmy Umoren,3
2016,Nice app,4
2016,But my problem is that my account has been locked,5
2016,Working properly,4
2016,It could not install on my infinix hot  note.  The app Developer  should fix this.,1
2016,"Finding it difficult to download this application into my fone. An Infinix hotnote. Is it selective of phone it works on? After burning useful data to download it, its refusing to install.",1
2016,Cool,5
2016,Excellent app,5
2016,Nice and ok,4
2016,It is efficient.,5
2016,Never seen a useless application like this.,1
2016,"It's showing no internet connection, when the signal is so strong.  Please look into it.",1
2016,Very good,5
2016,Fast and efficient.,5
2016,Love it,5
2016,Great,5
2016,Good,3
2016,I've been trying to install for long now,3
2016,Banking made easy all the way,5
2016,EcoAfrique mobile :-),5
2016,Good and simple,5
2016,"It's real, nd I luv it.",5
2016,Makes banking simple and easy. And I can buy airtime any time and check the foreign currency rates too..,5
2016,Eco bank,5
2016,"Am unable to download it on my infinix phone, always error. Plz make it work for all",1
2016,Excellent,5
2016,"Every efforts I made to install this application proved futile. It was giving me error ""code 504""",1
2016,Very good,5
2016,We need this app in Windows mobile too,1
2016,"It's very bad .....they sent me pin to enter and if I enter it,  it will be telling INVALID ACTIVATION KEY..... Pls help.... I need it badly",1
2016,Utmost,5
2016,I love the app bravo Ecobank,5
2016,nice banking system.  I don't use internet banking anymore.,4
2016,Easy money,5
2016,Banking made so simple. Love it,5
2016,"Great app but the app is not able to update itself when a customer opens a new account.  I downloaded the app and it's working fine, I opened a current account and the new account can not be found in my list of accounts in the Mobile App.  I've called Ecobank, I've been to the banking Hall and no-one seems to know what to do...  I tried clearing the cache, clearing the data etc, I even uninstalled the app and reinstalled it but all to no avail...  Feeling disappointed, very disappointed...",3
2016,Not working. Improve on it for faster and easier  use,1
2016,"Nice app but I can't transfer funds or buy airtime,please fix the issues thanks",2
2016,"Whenever, wherever",5
2016,I couldn't even use the app. It requested for my phone number and I typed the correct digits in but it kept saying 'Phone number incorrect'. Please do something with this app.,1
2016,Simply good.Easy to use and convenient ☺Well done.,5
2016,Beautiful,5
2016,Can't register with one of their ways available.,2
2016,"After a month, it finally works in Tanzania. I was able to activate the application, and so far so good. Not all the transactions work yet, but I hope they will soon. 3 stars for now.",3
2016,Have to provid pin and pass code over and over again caught in a loop,1
2016,This has not been designed for those living in the Uk. Can't register my phone for activation,1
2016,"The App is so cool, awating for more features to be included as well",5
2016,It helps,5
2016,I was sent activation code which I did put but still telling me pin incorrect.,3
2016,"This app is something else. Why is it temporarily blocked? Its boring to me, they need to help work it out for me. I really wanna use it. Thank you.",5
2016,Cool app...,3
2016,Perfect features,4
2016,Its nice,4
2016,Superb,5
2016,"Their ATM cards are useless , they always leave someone stranded becos of their poor network . quick in sending debit alert without paying and takes 5 working days or never to be reversed. Their system is too poor and unreliable.",1
2016,I love this innovations from ecobank. Indeed is the biggest in Africa. I can transfer money with any difficulty. Thumps up,5
2016,The best mobile app ever,5
2016,"Long and eagerly awaited. Here it is. Works, too! Well done!",5
2016,"This is the best banking mobile app I have used in recent times in Africa. Very simple and easy to use. I can now transfer funds, pay bills and top up airtime all on my phone. And above all I can check my balances and request for statements very easily. Great app",5
2016,This app is wonderful and it helped me to transact online without going to the bank,5
2016,This is awesome because I have total control of my account like its mobile money and even more. Buy talk time made easy and paying bills made excellent. A high 5 from me.,5
2016,I tried activating my account all I get is something when wrong and the next thing I saw is your account is temporarily locked,1
2016,Splendid,5
2016,Ecobank kudos,5
2016,It's fine to use just that you cannot actually locate branches from the map. More room for improvement.,4
2016,"This App is really good, every body should use it very convenient. Thumps up",5
2016,PAPATUNE,3
2016,Great app,5
2016,Liked it,3
2016,"I think this one is better than the previous. There are other options here which weren't in the previous. Awesome, awesome, awesome!!!",5
2016,Great app. Very efficient and user friendly,5
2016,Beautiful  app. Very efficient,5
2016,it took too long for it open,2
2016,Can't install on my phone I don't know y,1
2016,Excellent,5
2016,The best app every. Fast and easy to use,5
2016,"Great up, so convenient and easy",5
2016,Best ever.,5
2016,Always process failure,1
2016,Great and intuitive,4
2016,"I bought airtime for a different number I didn't use in receiving my alerts and it's been weeks now. I still haven't got the airtime. I'm always given the same feedback from the customer service, ''we are working on it''. Please fix the app",3
2016,Good business,5
2016,Finally No extra charges to load airtime. But pls try and add more Utility services like DSTV and fixed broadband,3
2016,This is the best mobile banking application. Now I can buy any amount of talk time credit that I want. Ecobank keep it up.,5
2016,The UI is good but can't transfer funds,3
2016,Doesn't download,1
2016,I love it. Banking made mobile. I can transact bussiness anywhere i find myself. Ecobank way to go. I am enjoying using it. Good job.,4
2016,The app doesn't work! all me attempts to sign up has been unsuccessful,1
2016,"This app is so cool and has user friendly interface. Great security features and convenient, tailored banking in the comfort of my home. Thumbs up Ecobank... Truly Pan-African.",5
2016,Good,5
2016,Love it,5
2016,Truely banking at your fingertips. Kudos Ecobank Group.,5
2016,Easier to use than logging in on my laptop. I had a little difficulty signing up but now it's perfect. Thanks Ecobank.,5
2016,Like,4
2016,Ecobank should upgrade this app,1
2016,Rubbish,1
2016,"After putting my card number, can't recieve otp to activate it",1
2016,Love it,5
2016,Super App. I works perfectly,5
2016,Very user friendly and I just love the convenience it delivers. A game changer indeed.,5
2016,Antwi,5
2016,"This app has made my transactions so easy, convenient and fun!. Loving it all the way!",5
2016,On the go app. Good for today's businessman,5
2016,Ecobank has done it again.This app is just perfect. My money is now in my pocket.,5
2016,Your bank branch in your hands,5
2016,Ecobank,5
2016,Make life easy in digatal banking,5
2016,"I have register and code was sent to me. I try the very code and the response was that, is an invalid code, I try the third time and my account was block temporary. So irritating.",1
2016,"This App only works with Samsung Galaxy phones. If you don't have that don't waste your time, it won't work to your greatest satisfaction.",1
2016,"They ask me to provide card number and pin I provided and the response is only this via massage  ""Dear Customer, we cannot process your Debit Card Onboarding request using the data you provided. Please try again. Ecobank, The Pan African Bank"" pls help",1
2016,"This app is useless, I can't even download it",1
2016,Never worked. It's showing profile disabled. Even the bank staff can't fix it. Don't download the app. Ecobank give us a new effective and efficient app.,1
2016,Not installing on my android phone.  Fix it please,1
2016,User friendly and lots of options,5
2016,Really good app,5
2016,The App is lovely,5
2016,World class,5
2016,I can't even download it,1
2016,2016 and ecobank still don't have a functioning mobile application. Well done.🖓🖓🖓,1
2016,Is this app really from Ecobank? It doesn't work. It's a total waste of time downloading it.,1
2016,I can't  rate it for o bcs I can't  even  activate  my account so what  I my going  to rate,1
2016,Awesome...don't  need to update  my internet  banking,5
2016,I'm asked to put my pin when I didn't even register a pin.  Tried it again and I went back to the activation page.,1
2016,"Anytime you try to transfer funds to another bank account, it gives you a pin crap story but u can only send to d same bank successfully",1
2016,Excellent,5
2016,"I download ecomobile app and pin was sent to my mobile number which I used for the code then I was ask to put pin, I now create my own pin which is six digit number but he said is wrong pin then I repeat the code that was sent to my mobile number, is still said wrong pin then my app was locked, I been calling consumer care they are not responding, pls kindly reset my ecomobile app",5
2016,Had to delete ....iv been waiting for my activation code for over a week now.,1
2016,Unable to installed after downloding,1
2016,It has been a lot help to me,5
2016,Good,5
2016,Love it,5
2016,Internet banking,5
2016,Loving it,5
2016,"Make app better, like other's banks app",2
2016,I can't recharge my mobile phone directly why? This is stupid,1
2016,Unable to activate the app. It pops up 'the user has been locked off and must call care line b4 unlocking. I visited my nearest branch but cud not assist. Kindly assist,1
2016,Activation code takes like forever to get. Another useless app from ecobank. Waste of mb to download,1
2016,God forbid. How did I start using eco bank? I hate this app,1
2016,Waiting for activation code for over 20 hours,1
2016,Cant install the app,3
2016,"I was using the former app conveniently, even though it's one of the dull mobile app one could see at least it works. But on downloading the new one after eventually login can't do any thing with it. Need I still go to the bank if that's the case then it's waste of time. Also I figure out the new app has no transaction details in full..many banks have this, you click on it and it shows the transaction in full for reference purposes. Fix this and get my 5*",3
2016,Nice ecobank upgrade more,3
2016,Very easy to use,5
2016,You are too much,5
2016,"I can't even download the app, keep telling me app can't install... Have gone to all ecobank in owerri and all I hear is the app is not working...",1
2016,Pls delete this app from play store immediately is occupying space for apps.,1
2016,Nice,3
2016,If you are using the same number on ur account. Activation code is auto populate. Or visit any Ecobank for phone number update,5
2016,What kind of app is this one?,1
2016,Wonderful app,5
2016,Hmm...futuristic and forward-looking That's all I can say. Thank you Ecobank!!!,4
2016,Not so bad but improve on some minor bugs,3
2016,Am disappointed...,1
2016,"Can't have access to this new app, till need to be regraded",1
2016,Ecobank is leading the fourth banking revolution and has designed such an awesome and a fantastic app!,5
2016,"This application is not installing on my infinix hot 3,w",1
2016,Bravo,5
2016,User friendly interface far much better than the previous app,5
2016,For convenience.,5
2016,Locking my account after registration,1
2016,A lot,5
2016,I can not rate because I could not be able to activate the app talk less of using it.,1
2016,Working well for me....,5
2016,Never got the activation code. Of what use is it then?,1
2016,"What a very useless app,  I regret downloading it with my data.  It's as useless as the previous ecomobile app",1
2016,A girl of integrety,4
2016,I can't install dis app in my infinix hot 3 but I tried it in another phone it was ok.,3
2016,It's cool,5
2016,Kindly work on transaction narration to avoid confusion of who sent the money. What i mean is let the sender name and receiver name be shown on each transfer. The app only carry the receivers name.,4
2016,"This is the first time I've experience Ecobank mobile app perfectly working. Wonderful. Please u guys should try it, is working",5
2016,Ecobank its time u move up with all ur services. App not working we visit d banking hall its still d same most especially ur Ijebu ode branch.,1
2016,Everything I need,5
2016,You click on anything it crashes after waiting for ages to activate.,1
2016,"I gave 2 stars in the beginning because of the network issues and pin problems (if you didn't get your OTP then dude that's not the number you opened your account with) but now just look at that 5 stars. This app beats the other one by a mile, the interface is user friendly and the response awesome! My account is now in my pocket literally and I don't have to go to the ATM anymore to check my balance. Thank you to the developer of this App, you did a great job and thanks Ecobank.",5
2016,"Ecobank you are trying to please your customers with the introduction of this app. It's simply a waste of time and Internet data bundle all because most of us are suffering to launch the app on our phones for the first time. We end up locking or blocking our on time PIN. The most annoying part is, you give us the option of calling to reset our one time PIN but the calls are not attended to. Please, fix this problem before you get at most a 3-star rating from me.",1
2016,Send me the activation coed,3
2016,"In 2016 Ecobank that's when Ecobank think they should have an App, if its working. Won't it be better. Na, the app is as useless as the bank. I don't know if there is any other bank in this country that top Ecobank in the list of poor service delivery and poor internet use. Have downloaded the app since Monday, pin to activate has been the issue. Have filled a Pin Reset form from branch 3 times, still, invalid pin. Same with internet banking too, have filled and filled form, I don tire, I can't transfer.",1
2016,Easy to use,4
2016,Good improvement when compared to the Former Application.,5
2016,At last we have an Ecobank mobile banking app... Its cool,3
2016,"Come on guys, there has to be something you all did wrong. I activated this app with ease, I activated my pin with ease and logged in with ease. The new interface is gorgeous. I must say that Ecobank has finally woken up in the world of mobile banking. A big kudos to Ecobank.",5
2016,Awesome,4
2016,Great app surpasses all,5
2016,Installation was easy and I received code almost immediately. Very useful and makes my on -the -go transactions so convenient. Big ups team.,5
2016,Everything was processed in real time. Excellent Application! Excellent work done.,5
2016,Great app. Very convenient but do well to increase the transaction amount per day.,4
2016,"This is the app to beat. Received instant money transfer in Nigeria from Cameroun. Modern design,  masterpass integrated payments (you can leave your wallet at home) &  best of all, easy to use.",5
2016,Sweet experience,5
2016,Well done team.Continue with the good work as we upgrade to the future.,5
2016,Works great.. been waiting for this.. tested and trusted.. used my OTP and finally changed my pin.. it's very friendly at least I don't have to always input my username,5
2016,"Great app. Makes banking so easy. Well-done guys, keep it up",4
2016,"I downloaded this app but it keep say no internet, pls try again while I have internet on my phone. Flop",1
2016,Waiting for the activation issue to be fixed,1
2016,"Looks good and easy to navigate. Very impressive. I see a lot of duplications under bill payment. If they are different services, then a clear distinction would be better",5
2016,Excellent,5
2016,Easy to use,5
2016,It works..I just installed it nw and it works..the code was send to me within 24hour....thank to ecobank manager....,5
2016,This is a waste of time. I have been battling with Ecobank customer care unit since last week over this nonfunctional App. Its not by force that Ecobank will launch Mobile App. It should be suspended and reviewed before coming out again.,5
2016,The app is friendly but I have an issue with it as I cannot consummate transfer to other banks as I keep an error message which says insufficient funds but can transfer to Ecobank account. Pls fix it,2
2016,Otp to complete d process not coming.eco bank listen to ur customers complain about d new app.,1
2016,"This app is nonsense, why is it too hard for a new user to asses it. Av come to dislike ecobank with passion. Dnt worry i will stop to bank with you people. Common customer help desk cant even assist thier customers. Mtchewww",1
2016,Eco bank change for good.,2
2016,plese give an activation code that will work for me,3
2016,When i try to transfer funds I receive a prompt message saying am not registered to use this service when i have been fully registered.,2
2016,"Nonsense it won't install. Another failed promise panAfrican Poohpooh. I gave one star so I can comment, if not I retrieve it back any chance I get. It can't be installed on a 5.1/1gb ram,16gbrom octacore powered device. Then who is is designed for? Samsung S9? 0r iPhone 10 users only",1
2016,Have been waiting for this app for quite a long time now. Finally Ecobank Now ROCKS,5
2016,Fine,3
2016,I don't understand this App because anytime they send me pin and I entered it they will me an invalid code,1
2016,Well... I don't seem to understand how this app is working for other people cos the one-time-pin never comes.,1
2016,"Works with your debit card, finally Eco bank has upgraded.",5
2016,Is not accepting the same phone number I'm using to access my old Ecobank Mobile App. What should I do please?,1
2016,System failure since 21/10/16.... Pan African Bank... Engrs behind Dis app needs probing... #ihateecobank,1
2016,Awesome!! Fast and reliable. Must use for all Ecobank customers,5
2016,Haruna,4
2016,Had no issues. Works so well I am almost weeping for joy. So so user friendly.,5
2016,Where is the activation code? Its annoying.,1
2016,Need to link it to our traditional EcoBank account and do mobile money as well. Do something,4
2016,Useful and convenient.,4
2016,It's ok far better than the previous app but when chatting with customer care you can't upload attachments or scroll down previous comments. Mobile money app is not included so I can't see my mobile money account balance.,4
2016,This' far from being OK. The app couldn't connect to the OTP service. The app is practically useless to me because I couldn't use it.,2
2016,I've tried endlessly yet no OTP to activate the app...disappointed...work on this problem and @Ecobank stop paying people to say it's great...it is not simple as...,1
2016,"Stupid app, it can't process my country and language. I can't even go to the next screen after the first screen.",1
2016,Fine,5
2016,I've been trying to purchase airtime for about 6 hours now. Keeps saying I'll be sent a message but nothing yet. 😔😔,3
2016,Nice one,5
2016,Waiting for activation code.,2
2016,Nice but can't log in the app with my account,1
2016,Worth the wait. Great stuff EcoBank.,4
2016,The best ever don't need to queue again,5
2016,Honestly this is a disappointment owing to the fact that a lot us had anticipated the best of all banking mobile apps. If the endless wait for activation code could be addressed this app may still be better as anticipated. Until that happens it is useless in my phone.,3
2016,Stupid app. I've been waiting for the activation code for hours.. fix this guys.  That's if you have a team behind this app at all. And i'll give 5 stars,1
2016,Mr,4
2016,Requesting internet banking info or atm card for some users.,1
2016,The best,5
2016,Much better than,5
2016,I was happy to see their mobile banking app.  But realize I couldn't login using my card.  The One Time Pin never came. At least an option should be given at the one time pin page for username and password access. Kindly fix this issue. Good work.,2
2016,This is my third app in the world which I eager to see it on net.,2
2016,Dey doesn't want to send me my confirmation code..it's telling me system failure. What should I do???,1
2016,"Anybody that says this app is good must have been paid to say so, I have been trying to activate it for the past 4hrs but the code was not sent.",1
2016,Eco mobile,5
2016,"I downloaded the former app ,when download this new app , trying to go through the process is telling me invalid phone number",3
2016,It very easy to use and fast in terms of network... I prefer all my transaction on it,5
2016,"I don't understand this app, for more than 24hours I have not received any activation code. Too bad.",1
2016,Good job... Well done,4
2016,Best banking app ever!!!,5
2016,Can tranfer fund and even buy airtime with no hussle. Nice one Ecobank. Keep it up.,5
2016,"It is rubbish very slow,always no network,for nearly two weeks now I can't make use of the because it continually reminds me to remove *326# pin",3
2016,"This is good. Much better than the former Apps. However, my first funds transfer experience was a failure but airtime purchase was successful. Continue to work on it to improve the quality of service. Kudos. Ecobank.",3
2016,"Great improvement, better UI design, more options to do more...really cool",5
2016,"Far better than the previous one but can't still pay for my STARTIMES  on it, please work on this.",4
2016,Lovely GUI. Runs smoothly.,4
2016,it is just a wow experience! I can't imagine the features i'm seeing and accessing are real!! thumbs up !!!!,5
2016,Good,3
2016,The best of the African banking,5
2016,"My people my people, you have done it again. Kudos... The esthetics is fantastic.",5
2016,"This is the way to go. Indeed the pan African bank. User friendly  ,convenient,fast with a lot of services .",5
2016,It can now go bigger better and best,3
2016,To enable one banking app to work across 30+ countries is no mean achievement...the capabilities are absolutely awesome,5
2016,It's nice,4
2016,"I like the app,  it's ok n easy to use.  Welldone Ecobank",5
2016,No too good as am yet to receive activation code.,1
2016,Unable to installed,1
2016,"Best of the best, the best app on planet earth, kudos to you guys",5
2016,Best,5
2016,Don't know why am yet to receive the activation code since i installed it,5
2016,I can't download this,2
2016,Banking app of the year!,5
2016,This app is the best banking app I have ever downloaded in Nigeria. It shows ecobakk is truly pan African. I urge the bank to keep this up.,5
2016,"This app can't be installed in my infinix hot note -Android 5.1 phone. Keep saying ""error code 504"", after downloading but can't install in phone. The same error report even in old version repeated itself here again in this very new one. What's wrong",1
2016,"Think convenience, think Ecobank",5
2016,"Better than the previous app,which u can't access ur account details,easy to use and just good,weldone Ecobank.",5
2016,I only just downloaded it. I need to install it first. I pray it should outsmart the old version...,4
2016,"The app is great, possibly the best at the moment but there is a snag you need to deal with, the bills payment section shows the vendors but the dropdown for the subscription bouquets or plan doesn't show the plans... please fix this..",4
2016,Very robust and easy to use.Good job. Well done Ecobank!,5
2016,"Very colorful, this is a sign of greatness. Ecobank is really a Pan African bank.",3
2016,"I can get in because of the pin,I tried my ATM pin but is still not working",3
2016,"It's very fast, easy and convenient to use",5
2016,Olaleye korede joseph,5
2016,I really appreciate u app! It'll make life more easier,4
2016,This app is user friendly and easy to use...love it 🙌🙌,4
2016,"After I downloaded it, it said unable to install. I tried it the second and it repeated the same even as I have cleared the cache. I don't know what could be wrong",1
2016,Wonderful,5
2016,A new revolution  in banking service  bravo ecobank!,4
2016,Great app. The future is digital banking n ecobank is the pan African bank being the future into people's palms. Keep it up!,5
2016,Unique cross country transactions is so nice...,3
2016,I created express account instead of me to create debit card login. How can I go about it,2
2016,It's very much better using it.,5
2016,this is a far better app than the previous!;bravo! my pan African bank.even though i just download n test it am tempted to give u ****(4) stars!.yes considering the failure of the previous app.keep it up!,3
2016,Ecobank is working,5
2016,The app is very much user friendly and fast. Ecobank has just shown how smart they are. Now i can do my transactions from the comfort of my sofa. I JUST LOVE THE APP.,5
2016,Eco bank killed it with this app,5
2016,"Great app, simple and easy to use.",5
2016,I think the application is just perfect. it has everything you need to do your banking transaction. Nice app.,5
2016,Good design,4
2016,App is nice but one needs to be very careful with trf to other banks. No confirmation page.,4
2016,The best banking app I have come across so far. Kudos to the Pan African Bank.,5
2016,I love this,5
2016,It does everything I would want it to do. Pretty good that I can access my accounts and do transaction anytime. Mobile payment is now just as easy as ABC. Big thumbs up for Ecobank!,5
2016,Excellent,4
2016,Banking made easier. This app is simple to use..truelly Pan African,5
2016,An app for several countries? great work Ecobank🖒 Banking at my finger tips,5
2016,Wow so simple and nice. I love this App.,5
2016,"This is a ground breaking mobile Banking App in Africa. Good job, Ecobank!",5
2016,Banking across the entire African continent made seamless. Fantastic go-to tool for banking.,5
2016,Banking on my fingertips,5
2016,Awesome,4
2016,I Rilly like ecobank n I make sure always I keep in touch with them am Usman wakili,5
2016,Top notch,5
2016,Excellent App!!!!!!!!,5
2016,Fantastic! Lead the leader's,5
2016,Good,5
2016,Now this is what I'm talking about. Finally an app that kills it. Simple and Tech at the same time. Kudos to the pan African bank,5
2016,It's simple and easy to use. I just love it.  Another great move by Ecobank,5
2016,Successful instant funds transfer to others Ecobank countries...,5
2016,Bought air time and the responds was quick. Yet to try other functionalities,4
2016,This is just the beginning of great things!.,5
2016,This is first among equal .  The very best,5
2016,Great app. Banking made easy,5
2016,banking made easier.thumbs up for Ecobank✌👍,5
2016,"This is unprecedented in banking industry. In deed, ecobank is the pacesetter #thepanafrican bank#",5
2016,This is a Bank in your Palm on your smartphone and tablet. Great work Ecobank!,5
2016,İ,3
2016,Just loving it,5
2016,Good,4
2016,Very simple and fast,5
2016,Love it!!!,5
2016,"Mobile banking for the next generation,  Go Ecobank!",5
2016,Makes banking very simple,5
2016,Proud of my bank,5
2016,Banking made easy.,5