If Trusteer Rapport is installed, then it is possible that it could be causing Snagit to crash when initiating a new capture. If Trusteer Rapport is being used, please try the steps below. If Trusteer Rapport is not being used, please submit a support ticket here.
Trusteer Rapport - Enable Screen Capture
- From the menu bar, locate the Trusteer Rapport icon
- Select the icon and choose Open Console
- Select Security Policy
- Under Block Screen Capturing, change this to Never