January 28, 2020
New Podcast Episode! The Top CX Trends in 2020 According to Chartwell
Leather, neon, and polka dots…all trends in 2020 that we won’t be talking about in our latest episode of Experience Better: The CX Podcast™. Instead, we’re helping you raise the customer experience bar this year by sharing Chartwell’s 2020 CX Trends with you.
In this episode of Experience Better: The CX Podcast, we sit down with Chartwell’s customer experience expert Scott Johnson, as he reveals the top customer experience trends of 2020. From billing and payments, to service interruptions, and emerging technologies, we’re covering everything you need to know to ensure you’re keeping up with your customers’ evolving expectations.