If you forgot your password.
You need to reset your password. Please follow the instruction below to regenerate your password step-by-step.
Be noted that your account will be frozen within 24 hours after the change.
1. Visit Forgot Password page here
2. Enter your user account → Send
3. An email will be sent to your entered address with an attached link for password reset → Reset Password, and you will be redirected to the new-password setting page as showed in Step 4.
4. Type your preferred new password twice as instructed → Reset and your new one will be ready to use for log-in.
In case you followed all our reset instruction yet still struggle, should you feel free to contact our support team at [email protected].
If you forgot your username.
Please submit a request here or use the “Submit a Request” button at CoinHe Support Center homepage.
We will check and notice you as soon as possible.