Major Media Learning Resources provides
consultation and training in the performance factors that impact employee
loyalty, customer loyalty and retention, customer relationship management
and account profitability. Our proprietary research
base spans nearly 20 years of analysis at organizations across the U.S.
and around the world, from mid-sized firms to the Fortune 10.
Improved customer loyalty, as measured by
retention and repurchase
Increased employee loyalty, as measured by
employee retention rates,
Improved collection rates at all stages of
delinquency, as measured by
percentage and amount of promises
to pay vs. promises kept.
Training and Performance Consulting Services
Major Media's custom
training and performance consulting services start where most of our
competitors leave off. Because we know that each organization
and situation is unique, we involve all relevant stakeholders in a meticulous
process of front-end analysis. We correlate the behavioral, cultural
and process data gathered in this phase with the organization's business
results and strategic plan, and relevant data from our extensive research
The result is an intimate understanding
of the root causes of performance deficits. When a custom training solution
is indicated, this knowledge enables us to design a learning process precisely
tailored to your organization, people and business goals.
If your organization is ready to take the
next step ... if you're ready to go beyond the status quo -- to manage
customer relationships for significant business results -- contact
your account executive at Major Media Learning Resources.
End of Major Media Learning
Resources' performance consulting and training home page. We measurably
improve customer loyalty, retention and relationship management. Custom,
off-the-shelf and multimedia training solutions.
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