Office hours are 7:00 am to 6:00 pm Eastern time.
All items are brand new and carry manufacturers warranty of at least one year.
If an item fails within 2 weeks of shipping Partsguy.com will pay all freight costs inbound and
outbound. After 2 weeks customer is responsible for freight costs. Products must be installed by
qualified service technicians, and if required by local regulations duly licensed and certified
for the work performed. The only exceptions to the one year warranty are light bulbs and hot
surface igniters which are so fragile they cannot be guaranteed in service, though they are guaranteed
against shipping loss. International orders are excluded from the 2 week shipping guarantee due
to the high cost of duties and freight.
Normal shipping is via UPS. We do not guarantee UPS performance, but will attempt
to provide refunds on customer behalf when there are issues with UPS performance.
Returns are subject to 20% restock fee plus shipping costs.
Electrical items are not returnable. Returned items must be uninstalled,
clean, resellable, and in original packaging with all literature,
unopened fastener packages, etc. Please call or email for return authorization
number and address before returning any item.
121 S. Spruce St.
Traverse City, MI 49684
Phone: (231) 946-7644
Fax: (231) 946-9332
Toll-free: (800) 597-4575