Try to do the following hope it will solve the problem.
if its doesn't solve the problem then the the incline motor or the control panel is faulty.
HOW TO USE THE SETTINGS MODE
he console features a settings mode that allows you to connect your incline trainer to your own wireless network and to log in to your iFit Live account. The settings mode also allows you to turn on and turn off the display demo mode. You may also be able to select the unit of measurement.
Select the settings mode.
Insert the key into the console . Next, select the start menu. Then, press the i button in the lower right corner of the screen to select the settings mode.
Select the maintenance mode.
Press the Maintenance button in the lower right corner of the screen to enter the maintenance mode.
Calibrate the incline system of the incline trainer
Press the Calibrate Incline button. The incline trainer will automatically rise to the maximum incline level, lower to the minimum incline level and then return to the starting position. This will recalibrate the incline system. Press the Begin button to calibrate the incline system or the Cancel button to return to the maintenance mode. When the incline system is calibrated, press the Back button. IMPORTANT: Keep pets, feet, and other objects away from the incline trainer while the incline is calibrating. In an emergency, pull the key from the console to stop the incline calibration.
Restore factory defaults.
If necessary, press the Restore Defaults button to reset the firmware to the original factory firmware. This will erase all firmware updates that you have downloaded. Press the Begin button to restore the default firmware or the Cancel button to return to the maintenance mode. When the restoration is complete, the words PLEASE CYCLE POWER will appear in the grey box. Press the power switch into the off position. Wait for several seconds, and then press the power switch into the reset position. It may take a minute for the console to be ready for use.
Exit the maintenance mode.
To exit the maintenance mode, press the Back button repeatedly.