As a service agency, the Office has to place its clients, that is to say the undertakings that file their trade marks and their designs with the OHIM, at the centre of the overall mechanism of the Office and it has to provide them with the best service at the best price.
Palveluviraston ominaisuudessa virasto asettaa asiakkaansa eli tavaramerkki- ja mallihakemuksia tekevät yritykset etusijalle toiminnassaan. Sen tavoitteena on tarjota parasta palvelua parhaaseen hintaan.