Above all, do n't be lazy. If you show the people who you are asking that you are able to troubleshoot and research in a logical manner, you're showing them you're a reasonable person who is worth their time to help. It's your problem and not theirs so the legwork is yours to do. Save your helpers as much time as you can, they're busy people.
Por encima de todo, no sea loco. Si muestra a la gente que ha sido capaz de buscar de forma lógica la solución, estará indicando que es una persona razonable con la que se podrá gastar tiempo para ayudarle. Es su problema y no el de ellos y tienen más cosas que hacer. Cuide a los que le ayuden tanto como pueda, es gente muy ocupada.