To avoid distortion, however, inadmissible mass complaints sent by e-mail, which o en number several thousand, are only counted separately in the statistics up to and including the eleventh complaint.
D’fhonn saobhadh a sheachaint, áfach, comhraítear gearáin neamh-inghlactha a fhaightear trí r-phost, go minic is cúpla míle gearán a bhíonn i gceist, leo féin sna staitisticí suas go dtí agus lena n-áirítear an t-aonú gearán déag.