The same kind of problem relating to failure to register a complaint, and failure to inform the complainant of the reasons for not doing so, occurred in case 431/2008/ELB.
Tharla an cineál céanna faidhbe a bhain le mainneachtain gearán a chlárú agus mainneachtain an gearánach a chur ar an eolas faoi na cúiseanna nár cláraíodh é i gcás 431/2008/ELB.