During the year, we saw a doubling in the number of cases se4 led by the institution concerned — an unprecedented 35% of our inquiries were closed a er the relevant institution agreed to se4 le the ma4 er.
I rith na bliana, dhúbail líon na gcásanna a réitigh an institiúid bainteach — cuireadh deireadh le 35% dár bhfiosrúcháin nuair a chinn an institiúid ábhartha an t-ábhar a réiteach; céatadán nach raibh riamh chomh hard.