The most notable improvement came in 2002 in the form of a Commission Communication setting out the procedures and principles with which the Commission undertakes to comply when handling infringement complaints.
Rinneadh an feabhsúchán is suntasaí sa bhliain 2002 nuair a leag an Coimisiún amach na nósanna imeachta agus na prionsabail a gheallann an Coimisiún a chomhlíonadh le linn gearáin maidir le sárú a láimhseáil.