As regards the Commission’s procedural obligations towards complainants, the Ombudsman’s main point of reference is a Communication issued by the Commission in 200215, in response to criticisms from the Ombudsman.
I ndáil le hoibleagáidí nós imeachta an Choimisiúin i ndáil le gearáin, is é an príomhphointe tagartha atá ag an Ombudsman Cumarsáid eisithe ag an gCoimisiún i 200215, mar fhreagra ar cháineadh ón Ombudsman.