If a friendly solution is not possible or if the search for such a solution is unsuccessful, the Ombudsman either closes the case with a critical remark to the institution or body concerned or
Murar féidir teacht ar réiteach cairdiúil nó mura n‑éiríonn le hiarrachtaí teacht ar a leithéid de réiteach, dúnann an tOmbudsman an cás le ráiteas criticiúil don institiúid nó comhlacht i gceist nó