In 21% of cases dealt with in 2008, a reply was sent to the complainant but the Ombudsman deemed that no further action was possible.
I 21 % de na cásanna ar déileáladh leo in 2008, seoladh freagra chuig an ngearánach ach mheas an tOmbudsman nach bhféadfaí aon ghníomh breise a dhéanamh.