Complaints to the Ombudsman are dealt with in a public way unless the complainant requests confidentiality.Article 13 of the Implementing Provisions provides for the complainant to have access to the Ombudsman's file on his or her complaint.
Déileáiltear le gearáin a chuirtear chuig an Ombudsman go poiblí ach amháin má chuireann an gearánach in iúl gur mian leis/léi go ndéileálfaí leis an gcás faoi rún.Forálann Airteagal 13 de na Forálacha Feidhmiúcháin go mbeidh teacht ag an ngearánach ar chomhad an Ombudsman faoin ngearán a rinne sé nó sí.