As far as possible, the Ombudsman shall seek a solution with the institution or body concerned to eliminate the instance of maladministration and satisfy the complaint.
A mhéid is féidir, féachfaidh an tOmbudsman le réiteach a fháil in éineacht leis an institiúid nó leis an gcomhlacht lena mbaineann chun deireadh a chur leis an gcás drochriaracháin agus chun an gearán a shásamh.