If there is a full investigation of the complaint, the ombudsman provides information to the complainant about the investigation, or ensures that the complainant can easily obtain such information.
Má dhéantar imscrúdú iomlán ar an ngearán, cuireann an tombudsman eolas ar fáil don ghearánach maidir leis an imscrúdú sin nó cinntíonn sé gur féidir leis an ngearánach teacht ar eolas dá sórt go héasca.