The first step in an inquiry is to forward the complaint to the institution or body concerned and request that it send an opinion to the Ombudsman, normally within three calendar months.
Is é an chéad chéim d’fhiosrúchán ná an gearán a dhéanamh leis an institiúid nó leis an gcomhlacht atá i gceist agus a iarraidh go gcuirfear tuairim in iúl don Ombudsman, laistigh de thrí mhí féilire go hiondúil.