Whenever possible, the Ombudsman tries to achieve a positive-sum outcome that satisfies both the complainant and the institution complained against.
Nuair is féidir, déanann an tOmbudsman iarracht toradh dearfach a bhaint amach, a shásaíonn an gearánach agus an institiúid a ndearnadh an gearán fúithi araon.