ICT will also be indispensable in contributing to key societal challenges, as well as to societal processes such as community formation, consumer behaviour, political participation and public governance, for example by means of social media and collective-awareness platforms and tools.
Beidh TFC riachtanach freisin chun tabhairt faoi na dúshláin shochaíocha is tábhachtaí, chomh maith leis na próisis shochaíocha amhail comhphobail a eagrú, iompar na dtomhaltóirí, rannpháirtíocht pholaitiúil agus an pobal a rialú, mar shampla trí bhíthin na meán sóisialta agus ardáin agus uirlisí comhchoiteanna feasachta.