It provides an overview of his complaint-handling activities in a given year, o� ers an account of his e� orts to raise awareness about his work, and explains the use that has been made of the resources put at his disposal.
Soláthraíonn sí forbhreathnú dá ghníomhaíochtaí um dhéileáil le gearáin i mbliain ar leith, tairgeann sí taifead dá chuid iarrachtaí chun meabhraíocht a ardú faoina chuid oibre, agus míníonn sí an úsáid a baineadh as na hacmhainní atá aige.