In particular: — the complainant can be confident that: (i) he or she can see all the material which the institution concerned chooses to send to the Ombudsman as part of its opinion on the complaint, or in reply to further inquiries and (ii) the Ombudsman has full access to all the information and documents that he considers relevant to the inquiry; — the institutions can be confident that, when the Ombudsman asks for documents or information additional to those supplied in the institution's opinion and replies to further inquiries, or when he inspects the file, neither the public nor the complainant will have access to any information or documents that the institution identifies as confidential. 
Go háirithe: – féadfaidh an gearánach a bheith cinnte: (i) go mbeidh sé nó sí in ann féachaint ar an ábhar uile a roghnóidh an institiúid i gceist a sheoladh chuig an Ombudsman mar chuid dá tuairim faoin ngearán, nó mar fhreagra ar fhiosrúcháin bhreise agus (ii) go mbeidh teacht iomlán ag an Ombudsman ar an bhfaisnéis agus ar na cáipéisí uile a mheasfaidh sé go mbaineann siad leis an bhfiosrúchán; – féadfaidh na hinstitiúidí a bheith cinnte, nuair a iarrfaidh an tOmbudsman cáipéisí nó faisnéis sa bhreis ar na cáipéisí nó an fhaisnéis curtha ar fáil i dtuairim na hinstitiúide agus i bhfreagraí ar fhiosrúcháin bhreise, nó nuair a scrúdóidh sé an comhad, nach mbeidh teacht ag an bpobal ná ag an ngearánach ar aon fhaisnéis ná cáipéisí a ainmneoidh an institiúid mar fhaisnéis nó cáipéisí faoi rún. 