Once again in 2007, 15% of cases were closed with a critical remark because the institution concerned failed to live up to the standards of service that citizens are entitled to receive.
Arís i 2007, cuireadh deireadh le 15% de chásanna le ráiteas criticiúil de bhrí gur theip ar an institiúid bainteach na caighdeáin seirbhíse a bhfuil saoránaigh i dteideal leo a "áil.