% of those cases dealt with by the ECCs and not resolved directly with traders which were subsequently referred to alternative dispute resolution (ADR)
% na gcásanna sin a bhí idir lámha ag na ECCanna agus nár réitíodh go díreach le trádálaithe ach a cuireadh ar aghaidh chuig réiteach malartach díospóidí (ADR) ina dhiaidh sin