If a complaint is outside the mandate, the Ombudsman tries to advise the complainant of another body that could deal with the complaint, especially if the case involves EU law.
Mura mbaineann gearán leis an sainordú, déanann an tOmbudsman iarracht comhairle a chur ar an ngearánach i ndáil le comhlacht eile a d’fhéadfadh déileáil leis an ngearán, go háirithe má bhaineann an cás le dlí AE.