A critical remark confirms to the complainant that his or her complaint is justified and indicates to the institution or body concerned what it has done wrong, so as to help it avoid maladministration in the future.
Dearbhú don ghearánach é ráiteas criticiúil go bhfuil bonn leis an ngearán agus tugann sé le fi os don institiúid nó don chomhlacht a bhfuil déanta as bealach, ionas gur féidir drochriarachán a sheachaint sa todhchaí.