In almost 80% of cases, the Ombudsman was able to help the complainant by opening an inquiry into the case, transferring it to a competent body, or giving advice on where to turn for a prompt and effective solution to the problem.In 2008, the main e-mail account of the Ombudsman was used to reply to a total of over 4 300 e-mails requesting information.
I mbeagnach 80 % de na cásanna, bhí an tOmbudsman in ann cabhrú leis an ngearánach trí thús a chur le fiosrúchán ar an gcás, trína aistriú go comhlacht inniúil nó trí chomhairle a thabhairt faoi cá háit le dul le réiteach pras agus éifeachtach a fháil ar an bhfadhb.Sa bhliain 2008, úsáideadh príomh‑chuntas r‑phoist an Ombudsman chun freagra a thabhairt ar níos mó ná 4 300 r‑phost a bhí ag iarraidh faisnéise.