It is responsible for managing all incoming and outgoing complaints-related correspondence, ensuring that the complaint records in the database are updated throughout the complaint procedure, monitoring compliance with deadlines, producing complaints-related statistics, and fi filing documents relating to complaints.
Tá sí freagrach as ucht bainistiú ar gach comhfhreagras isteach agus amach atá bainteach le gearáin, ag déanamh cinnte go ndéantar nuashonrú ar na taifid ghearáin ar fad sa bhunachar sonraí tríd an nós imeachta um ghearáin, monatóireacht ar ghéilliúlacht le spriocdhátaí, staitisticí bainteach le gearáin a tháirgeadh, agus cáipéisí bainteach le gearáin a chomhdú.