Sample: Six patients from the intervention group will be interviewed for rich qualitative data, to explore their views and perception of how the community nurses talked to them and any impact it has had on how they care for themselves. The sample to be interviewed will be selected to represent the extremes of results from the Consultation and relational empathy measure (Mercer et al 2004). It is initially intended to interview six participants, but if important themes and differences are found it may be necessary to widen this inquiry to explore the phenomena fully (Kelly 2010).