Task: Identify the primary emotion conveyed in the tweet and assign it to either 'neutral or no emotion' or one or more of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best capture the tweeter's mental state.
Tweet: @nextofficial placed order for nearly a grand SIX weeks ago, called yesterday, order 'missing' and no call back today! #shocking
This tweet contains emotions: 
anger, disgust, surprise