Task: Classify the mental state of the tweeter based on the tweet, determining if it is 'neutral or no emotion' or characterized by any of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @nextofficial placed order for nearly a grand SIX weeks ago, called yesterday, order 'missing' and no call back today! #shocking
This tweet contains emotions: 
anger, disgust, surprise