Task: Identify the primary emotion conveyed in the tweet and assign it to either 'neutral or no emotion' or one or more of the provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best capture the tweeter's mental state.
Tweet: @residentadvisor thanks for getting back to me, exemplary customer service for a loyal customer #jk  #residentadvisor #poorservice
This tweet contains emotions: 
anger, disgust