Task: Gauge the level of intensity for emotion E in the tweet, assigning it a score between 0 and 1. A score of 0 indicates the lowest intensity, while a score of 1 indicates the highest intensity.
Tweet: @British_Airways just came of BA6426 at @ortambo_int at least 6 passengers with broken bags. This was a new suitcase. #unhappy customer
Emotion: sadness
Intensity score: 
0.729