Task: Determine the prevailing emotional tone of the tweet, categorizing it as either 'neutral or no emotion' or as one or more of the given emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that most accurately represent the tweeter's mental state.
Tweet: @SkyUK I was just put on hold for 20 minutes till I hung up. #not happy #terribleservice #unhappy @virginmedia I should have stayed...
This tweet contains emotions: 
anger, disgust, sadness