Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: @nextofficial placed order for nearly a grand SIX weeks ago, called yesterday, order 'missing' and no call back today! #shocking
This tweet contains emotions: 
anger, disgust, surprise