Task: Determine the dominant emotion in the tweet and classify it as either 'neutral or no emotion' or one of the eleven provided emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust).
Tweet: So @Ryanair site crashes everytime I try to book - how do they help? Tell me there's nothing wrong &amp; hang up #furious #helpless @SimonCalder
This tweet contains emotions: 
anger, disgust, sadness