Task: Categorize the tweet's emotional expression, classifying it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that reflect the tweeter's state of mind.
Tweet: So @Ryanair site crashes everytime I try to book - how do they help? Tell me there's nothing wrong &amp; hang up #furious #helpless @SimonCalder
This tweet contains emotions: 
anger, disgust, sadness