Task: Analyze the tweet's emotional connotations and classify it as either 'neutral or no emotion' or as one or more of the specified emotions (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) that best portray the tweeter's mental state.
Tweet: @residentadvisor thanks for getting back to me, exemplary customer service for a loyal customer #jk #awful #residentadvisor #poorservice
This tweet contains emotions: 
anger, disgust