Task: Classify the tweet into one of four ordinal intensity levels, indicating the degree of emotion E experienced by the tweeter. 0: no E can be inferred. 1: low amount of E can be inferred. 2: moderate amount of E can be inferred. 3: high amount of E can be inferred.
Tweet: @British_Airways In your Concorde Lounge in Terminal 7 JFK. So saddened to have to say, service so far is dismal. Don't expect a reply.
Emotion: sadness
Intensity class: 
2: moderate amount of sadness can be inferred