Based on the tweet "@virginmedia I was just on the phone are twenty minutes with 3 people, non could help and then it cut out your end. What's going on? #awful", categorize the level of sadness felt by the author. Select from the following: 0: no sadness can be inferred, 1: low amount of sadness can be inferred, 2: moderate amount of sadness can be inferred, 3: high amount of sadness can be inferred.