Based on the tweet "I am trying to get through to the #RAC because I've had a car collision..been waiting in a queue for 16 minutes #shocking", categorize the level of fear felt by the author. Select from the following: 0: no fear can be inferred, 1: low amount of fear can be inferred, 2: moderate amount of fear can be inferred, 3: high amount of fear can be inferred.