Given the text "@davidgold @karren_brady My shirt did not arrive today as promised, I even pre-ordered it in June, who do I make my complaint to ?", identify the level of sentiment expressed. Choose from: 3: very positive emotional state can be inferred, 2: moderately positive emotional state can be inferred, 1: slightly positive emotional state can be inferred, 0: neutral or mixed emotional state can be inferred, -1: slightly negative emotional state can be inferred, -2: moderately negative emotional state can be inferred, -3: very negative emotional state can be inferred.