From the tweet "@ATTCares why do I have 2 wait 48 hours to call YOU back to cancel an order I JUST placed after already spending 2 hours on the phone?! #sad", identify which emotions are conveyed. Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, and trust. If no emotions are evident, respond with "neutral or no emotion".
anger, disgust, sadness