For the tweet "@pandaflo22 We are sadden by this because we always strive to bring the best service to our customer. We will always be here for you. CM", classify the emotional tone using the following list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotion is discernible, state "neutral or no emotion".
anticipation, optimism, sadness, trust