For the tweet "@British_Airways In your Concorde Lounge in Terminal 7 JFK. So saddened to have to say, service so far is dismal. Don't expect a reply.", classify the emotional tone using the following list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotion is discernible, state "neutral or no emotion".
anger, disgust, pessimism, sadness