For the tweet "@_iConceitedOne_  Hi! We hate that you're unhappy your bill keeps going up! What unique features do you want with your plan? ^RobertS", classify the emotional tone using the following list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotion is discernible, state "neutral or no emotion".
disgust, optimism, sadness