For the tweet "@SouthernRailUK delays from Streatham Cmn to Clap Junc &amp; now train took 20 mins for 9 mins journey. Missed 2 trains to Reading", classify the emotional tone using the following list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotion is discernible, state "neutral or no emotion".
anger, disgust, sadness