Given the tweet "@Matalan when the lady in Xmas dept answers your call as 'hello mrs Xmas' yep true story #winning #Xmas #cheer #goodcustomerservice ❤ 📞👍😊", identify any present emotions from this list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If none are present, answer "neutral or no emotion".
joy, optimism