Given the tweet "Hey @PapaJohnsUK I've been charged £40.24 on my credit card 4 an order which never arrived last Friday, any chance of a refund!!", identify any present emotions from this list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If none are present, answer "neutral or no emotion".
anger, disgust, sadness