Analyze the tweet ".@monsoonuk Ordered before 10pm last night, paid for next day. Didn't bother to fufill order. Now 14 working days for a refund! #shocking" and indicate which emotions from the list (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) are expressed. If no emotions are found, answer with "neutral or no emotion".
anger, sadness, surprise