Using the tweet "@British_Airways In your Concorde Lounge in Terminal 7 JFK. So saddened to have to say, service so far is dismal. Don't expect a reply.", identify any emotions from the list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If none apply, answer "neutral or no emotion".
anger, disgust, pessimism, sadness