For the tweet "Even after @O2 ref the £5k fraud, they still treat me like dirt. No returned calls or apology #shocking #customerservice @mse @resolvercouk", classify the emotional tone using the following list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotion is discernible, state "neutral or no emotion".
anger, disgust, fear