Using the tweet "@HotpointUK 'customer service ' beyond appalling. Faulty dryer replacement breaks within wks no parts for 3 wks. Engineers no show. #fuming", identify any emotions from the list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If none apply, answer "neutral or no emotion".
anger, disgust, sadness