Analyze the tweet "Gahh...BT, in queue for 30 minutes.. Now put through to BT Sport dept to cancel... back in a queue again... #shocking" and indicate which emotions from the list (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) are expressed. If no emotions are found, answer with "neutral or no emotion".
anger, disgust