Determine how strongly sadness is expressed in the following tweet. Use the scale: 0: no sadness can be inferred, 1: low amount of sadness can be inferred, 2: moderate amount of sadness can be inferred, 3: high amount of sadness can be inferred.
Tweet: @ATTCares why do I have 2 wait 48 hours to call YOU back to cancel an order I JUST placed after already spending 2 hours on the phone?! #sad
2: moderate amount of sadness can be inferred