From the tweet "Because of 'failure of delivery on time', a customer has to pay 16K rupees more! - Not good @tiagotatamotors @TataMotors #unhappy", identify which emotions are conveyed. Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, and trust. If no emotions are evident, respond with "neutral or no emotion".
anger, disgust, sadness