Using the tweet "@_iConceitedOne_  Hi! We hate that you're unhappy your bill keeps going up! What unique features do you want with your plan? ^RobertS", identify any emotions from the list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If none apply, answer "neutral or no emotion".
disgust, optimism, sadness