Classify the emotions found in the tweet ".@monsoonuk Ordered before 10pm last night, paid for next day. Didn't bother to fufill order. Now 14 working days for a refund! #shocking". Select from the following: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If the tweet is emotionless, reply "neutral or no emotion".
anger, sadness, surprise