Using the tweet "ok so i got my madden 17 refunded but now i gotta wait a few days for the money and now gotta pre-order fifa again....", identify any emotions from the list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If none apply, answer "neutral or no emotion".
anger, anticipation, disgust, pessimism, sadness