For the tweet "@HotpointUK 'customer service ' beyond appalling. Faulty dryer replacement breaks within wks no parts for 3 wks. Engineers no show. #fuming", classify the emotional tone using the following list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotion is discernible, state "neutral or no emotion".
anger, disgust, sadness