Determine the emotional tone of the following tweet: "@easyJet Hi folks. Flight is going to be over an hour late departing from INV (EZY864), how do we go about getting a refund please?". Use the provided emotions: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. Respond with the emotions you identify or "neutral or no emotion".
anger