For the tweet "@ATTCares why do I have 2 wait 48 hours to call YOU back to cancel an order I JUST placed after already spending 2 hours on the phone?!", assess the intensity of the emotion sadness. Choose one of the following: 0: no sadness can be inferred, 1: low amount of sadness can be inferred, 2: moderate amount of sadness can be inferred, 3: high amount of sadness can be inferred.
1: low amount of sadness can be inferred