Given the tweet "@British_Airways just came of BA6426 at @ortambo_int at least 6 passengers with broken bags. This was a new suitcase. #unhappy customer", identify any present emotions from this list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If none are present, answer "neutral or no emotion".
anger, disgust, sadness