From the tweet "@pandaflo22 We are sadden by this because we always strive to bring the best service to our customer. We will always be here for you. CM", identify which emotions are conveyed. Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, and trust. If no emotions are evident, respond with "neutral or no emotion".
anticipation, optimism, sadness, trust