Determine which emotions are present in the tweet "@_iConceitedOne_  Hi! We hate that you're unhappy your bill keeps going up! What unique features do you want with your plan? ^RobertS". Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotions are evident, state "neutral or no emotion".
disgust, optimism, sadness