For the tweet "Unbelievable takes 10 minutes to get through to @BarclaysUK then there's a fault and the call hangs up  #treatcustomersfairly", classify the emotional tone using the following list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotion is discernible, state "neutral or no emotion".
anger, disgust