From the tweet "my husband lost £800 when he booked an apartment through @Airbnb that didn't exist... @AirbnbHelp didn't care #nightmare #airbnbnightmare", identify which emotions are conveyed. Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, and trust. If no emotions are evident, respond with "neutral or no emotion".
anger, sadness