For the tweet "@British_Airways #lost #bag #stillwaiting go home in2days. DM'd you my info and have rung 9times a day. What more can I do? #wheresmybag", classify the emotional tone using the following list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotion is discernible, state "neutral or no emotion".
anger, disgust, sadness