From the tweet "So about 18mths ago i signed up to @Lumo_Energy for their @VirginAustralia / Velocity FF deal. 18 months in still no FF points", identify which emotions are conveyed. Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, and trust. If no emotions are evident, respond with "neutral or no emotion".
anger, sadness