Determine the emotional tone of the following tweet: "@escotony sorry to hear about your experience, however, please do not hesitate to contact us via live chat or email at askdysonUS@dyson.com". Use the provided emotions: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. Respond with the emotions you identify or "neutral or no emotion".
anticipation, optimism, sadness