From the tweet "@British_Airways just came of BA6426 at @ortambo_int at least 6 passengers with broken bags. This was a new suitcase. #unhappy customer", identify which emotions are conveyed. Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, and trust. If no emotions are evident, respond with "neutral or no emotion".
anger, disgust, sadness