Determine which emotions are present in the tweet "Hey @PapaJohnsUK I've been charged £40.24 on my credit card 4 an order which never arrived last Friday, any chance of a refund!! #nightmare". Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotions are evident, state "neutral or no emotion".
anger, disgust, fear, sadness