From the tweet "@united horrible service. EWR. Not a cloud in the sky. Normal departure at 10am now leaving at 5pm. Crappy #UnitedAirlines", identify which emotions are conveyed. Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, and trust. If no emotions are evident, respond with "neutral or no emotion".
anger, disgust