Analyze the tweet "@British_Airways just came of BA6426 at @ortambo_int at least 6 passengers with broken bags. This was a new suitcase. #unhappy customer" and indicate which emotions from the list (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) are expressed. If no emotions are found, answer with "neutral or no emotion".
anger, disgust, sadness