Analyze the tweet "@ExpressScripts u shd b embrrssd. u jack up my bp meds twice and it will still take 3-5 days? Not express at all. #expressscripts #horrible" and indicate which emotions from the list (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) are expressed. If no emotions are found, answer with "neutral or no emotion".
anger, disgust, fear, sadness