Determine the emotional tone of the following tweet: ".@monsoonuk Ordered before 10pm last night, paid for next day. Didn't bother to fufill order. Now 14 working days for a refund! #shocking". Use the provided emotions: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. Respond with the emotions you identify or "neutral or no emotion".
anger, sadness, surprise