Determine which emotions are present in the tweet "@pandaflo22 We are sadden by this because we always strive to bring the best service to our customer. We will always be here for you. CM". Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotions are evident, state "neutral or no emotion".
anticipation, optimism, sadness, trust