Examine the tweet "So about 18mths ago i signed up to @Lumo_Energy for their @VirginAustralia / Velocity FF deal. 18 months in still no FF points" and determine which of these emotions are present: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If there are no identifiable emotions, reply with "neutral or no emotion".
anger, sadness