Determine which emotions are present in the tweet "Sorry @wow_air definitely going with @Icelandair next time, this is beyond unreasonable @wowairsupport  #yourappologiesmeannothing". Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotions are evident, state "neutral or no emotion".
anger, disgust, optimism, sadness