Determine the emotional tone of the following tweet: "@WestHamUtd why does the ticket website never work? Trying to buy Palace tickets and it's impossible and says there's an error #awful". Use the provided emotions: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. Respond with the emotions you identify or "neutral or no emotion".
anger, disgust, sadness