Determine which emotions are present in the tweet "@escotony sorry to hear about your experience, however, please do not hesitate to contact us via live chat or email at askdysonUS@dyson.com". Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotions are evident, state "neutral or no emotion".
anticipation, optimism, sadness