Determine the emotional tone of the following tweet: "@Sopp97 sorry to upset u madam.If you have got any queries don't hesitate to contact our PR department.In the meantime do you fancy a beer?". Use the provided emotions: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. Respond with the emotions you identify or "neutral or no emotion".
anticipation, optimism, pessimism