Determine which emotions are present in the tweet "@British_Airways In your Concorde Lounge in Terminal 7 JFK. So saddened to have to say, service so far is dismal. Don't expect a reply.". Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotions are evident, state "neutral or no emotion".
anger, disgust, pessimism, sadness