For the tweet "@vInZzzY we regret the inconvenience caused. We have noted your concern. We will get in touch with you soon to discuss. Rgds, Abhijit", classify the emotional tone using the following list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotion is discernible, state "neutral or no emotion".
anticipation, optimism, sadness