Given the tweet "@Sopp97 sorry to upset u madam.If you have got any queries don't hesitate to contact our PR department.In the meantime do you fancy a beer?", identify any present emotions from this list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If none are present, answer "neutral or no emotion".
anticipation, optimism, pessimism