Classify the emotions found in the tweet "@escotony sorry to hear about your experience, however, please do not hesitate to contact us via live chat or email at askdysonUS@dyson.com". Select from the following: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If the tweet is emotionless, reply "neutral or no emotion".
anticipation, optimism, sadness