From the tweet "@_iConceitedOne_  Hi! We hate that you're unhappy your bill keeps going up! What unique features do you want with your plan? ^RobertS", identify which emotions are conveyed. Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, and trust. If no emotions are evident, respond with "neutral or no emotion".
disgust, optimism, sadness