For the tweet "@KitchenAidUSA  I spent over $500 on your mixer, yet the dough hook chips in my dough.  I buy a new one and the same thing happens. #unhappy", classify the emotional tone using the following list: anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust. If no emotion is discernible, state "neutral or no emotion".