Using the given tweet "So @Ryanair site crashes everytime I try to book - how do they help? Tell me there's nothing wrong &amp; hang up #furious #helpless @SimonCalder", determine the level of the author's emotional state. Your options are: 3: very positive emotional state can be inferred, 2: moderately positive emotional state can be inferred, 1: slightly positive emotional state can be inferred, 0: neutral or mixed emotional state can be inferred, -1: slightly negative emotional state can be inferred, -2: moderately negative emotional state can be inferred, -3: very negative emotional state can be inferred.