Analyze the tweet "So @Ryanair site crashes everytime I try to book - how do they help? Tell me there's nothing wrong &amp; hang up #furious #helpless @SimonCalder" and indicate which emotions from the list (anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, trust) are expressed. If no emotions are found, answer with "neutral or no emotion".