From the tweet "So @Ryanair site crashes everytime I try to book - how do they help? Tell me there's nothing wrong &amp; hang up #furious #helpless @SimonCalder", identify which emotions are conveyed. Choose from anger, anticipation, disgust, fear, joy, love, optimism, pessimism, sadness, surprise, and trust. If no emotions are evident, respond with "neutral or no emotion".