Task: Classify the tweet's emotional intensity into one of four ordinal levels of emotion E, providing insights into the mental state of the user. 0: no E can be inferred. 1: low amount of E can be inferred. 2: moderate amount of E can be inferred. 3: high amount of E can be inferred.
Tweet: @bt_uk why does tracking show my equipment delivered, when it wasn't? Why is my service suddenly delayed? We've already 3 weeks.
Emotion: anger
Intensity class: 