Task: Categorize the tweet based on the intensity of the specified emotion E, capturing the tweeter's mental state. 0: no E can be inferred. 1: low amount of E can be inferred. 2: moderate amount of E can be inferred. 3: high amount of E can be inferred.
Tweet: @SkyUK not impressed by your customer support. Forcing customers to use fb chat or sms! Very slow. issue is not getting sorted
Emotion: sadness
Intensity class: 