Task: Determine the appropriate intensity category of emotion E for the tweet, reflecting the emotional state of the user. 0: no E can be inferred. 1: low amount of E can be inferred. 2: moderate amount of E can be inferred. 3: high amount of E can be inferred.
Tweet: @hdfcergogic yr customer care exec r unable to pull information on l&amp;t insurance #horrible #service #beware #renewal
Emotion: sadness
Intensity class: 