customer service sent me two bad vacuums now . are you going to keep them the second one yes . it works but the stretcher pole thing that is metal does n't work right . normally i know this company will simply give a partial refund instead of sending me the part that is n't working right so it is frustrating . that does sound very frustrating
The company's policy of offering a partial refund instead of replacing the defective part caused the feeling of annoyance.