i thought a free trial date was aug 10th , not the 8th so i was charged last night ! oh , that sucks . it has happened to me before too . it was the first day at midnight for a month of software though and i had n't even touched it most of the free trial and i deleted my acct so i ca n't use it anyway . they do n't have a phone number and the cs rep was so nasty and said i could n't be refunded on a software i am not even using and i was just charged ! i could n't believe how nasty the rep was ! i wanted to smack her ! i 'm sorry for how she treated you . even if she could n't refund the money , she could have been more polite . maybe you could talk to someone else and try to download it again so that you at least have the software . i was refunded ! a dispute would cost them more , so she was super snotty and refunded it ! i wish she was nicer to you , but i 'm glad that you got your money back .
The rude and impolite behavior of a customer service representative triggered the feeling of fury.