my debit card was blocked and called my bank to resolve the issue . can you believe it , it took me hours until i could get to a representative . what an unacceptable level of customer service they have yikes , maybe it 's time to switch banks indeed . i was thinking about it recently . in addition , they had been hiking their annual apr on my credit card without notifying me oof , are they even allowed to do something like that ?
Poor customer service and lack of transparency from the bank regarding fees and charges.