i am working very hard at getting new business and i want people to trust me . those are both admirable ideas . how are you trying to improve trust ? i talk about my business to everyone at meetings and why it 's important to use a travel agent and not go with the cheap guys online . travel agents make complicated travel so much easier than using online sites . we do ! it 's very time consuming looking on line . even with the cruise lines i 'm going to get better deals and better cabin space for a client that 's awesome . best of luck to you with your business ! thank you very much !
Unrealized expectations or unmet goals.