i applied to get a new passport . they came back to me after two month to tell that they have lost my paperwork . so you have to do the whole process with the passport over again ? ? yes , i have to start over . they made me angry . i would ask the people in charge who lost my paperwork ? and tell them to go find the paperwork !
The loss of paperwork by the passport office, causing a delay and the need to restart the application process, triggered the feeling of anger.