i was overcharged on my water bill by 200 % , during a time i was on an especially tight budget . oh god .. they do that to me too ! and we have poison water ! are they going to fix it ? yeah , they admitted it was a problem on their end and reversed the charge . i had to waste literally hours on the phone with them ! oh .. the phone part is the worst ! and being transferred and re-telling the story ! i am glad they reversed it though ! most companies wo n't !
Poor customer service and having to deal with frustrating company policies or mistakes.